Recent Reviews from Mercedes-Benz of Stevens Creek

Excellent!

I had terrible experiences a few times when calling the front desk to make any appointment, Holly, the lady over the phone was very rude and never willing to book loner's car for me, I always had to wait for at least 3 weeks to one month in order to get a loner's car appointment; or else, she just told me to go away to other deanship. I told her that I bought 3 years warranty, I should be able to go to the location is easier for me; but she did not care, she just told me, I could either wait for one month or go somewhere else. Even my car had SRS locked out, I went to talk to her in person; she's just careless and told me whether I want the appointment or not to wait for a month, without willing to be helpful, at all - TERRIBLE! This location would have NOT BUSINESS at all, for this kind of front desk lady handling the incoming appointment, if it wasn't for Nate, the best service adviser, they would have no business! I haven't mentioned another lady at the front desk was refused to change battery for my car key and put windshield on my car when it should be very easy thing to do and only cost $5-6 dollars in exchange with a future customer to come back to buy $50k-$60K car, it's a non-brainer! I recommended that this location to provide a better training to their front desk service ladies, to be able to provide a better customer service to represents this location with a better image and better customer service experience, to help the business of this location grow better! On 8.15.22 - saw a reply offered to call the general manager. Was told that Kevin S. the general manager's on a one-week vacation, I will post another review later!

8/15/22 Charlie Fish got a promotion!!! CONGRATULATIONS! Our new service rep is Danny. This is my first experience with him. I only had a regular service this time on my S560. Danny was very responsive to my requests and followed through with everything I asked. He was able to have the entire service and tire inspection done in time so that I could pick up my car by the afternoon. Thanks Danny for a pleasant first time experience! Cheryl Colman Love Charlie Fish! He always does a great job for us when we bring any of our cars for service! I'm only giving 4 stars because this time there was a loooong line for drop off and I had to wait about 30 minutes for my drop off & car rental. Then, service didn't get to "check out" my problem until the next day, so repairs took 3 days. Didn't bother me much as I didn't really need my car. However, had I needed my car for travel, I would have liked a faster turn around for service. Still think that Charlie handled the situation well! Cheryl Colman

Got the car done on time Service Advisor Ethan was very helpful and friendly

Overall experience was not as expected. The person handling the 'Recall Service Customer Handling' was not courteous, had lots of inaccuracies and blaming on us. The car was dropped for 'Recall fix' and there was no communication from the facility for 3-4 days. When we called, we were made to wait multiple times, forcing us to come to facility to check on the condition. Following with, looks like the service technician also blew a fuse in the car. The customer facing person was accusing us on car condition and not ready to interact properly even when we came to pick up the car.

Always a very positive experience at Stevens Creek Mercedes. My service experience was outstanding. Everyone seemed obsessed with delivering the best customer experience possible. Everything you expect of a top class Mercedes dealership.

I would like to give 5-star to Nate, the service adviser. After I had terrible experience booking appointment with their front desk lady Holly for months; I went in person to complained at the location; was lucky enough to have Nate assigned to take care of my car. After hearing my booking experience for months were un-successfully to get my car fixed, Nate immediately booked a loner's car for me the next day and made the process easy and smooth; he had my gasket fixed under my valid warranty, he's very honest and trust worthy as other review said about him. Then, I had to take my car the 2nd time to repair my battery and brake/rotors, after gone through again with terrible appointment booking experience with the front desk lady Holly again, 3 weeks later, I asked for Nate's service, Nate helped me to replace the battery, although it's not under my warranty; but I felt that I can trust him, so I paid to replace the battery. Also a 5-star to Tiffany in the back end service- after she heard that their front desk lady refused to put windshield fluids to my car and change a battery for my car key, she went to educate the front desk lady that they actually would provide it as complementary for their customer, especially I just had spent more than $500 repairmen there; Tiffany even took time to show me how to change battery for my 2nd car key; although it's only a 5-minute service, it changed entirely image of this brand and location looks like- a customer like me will keep on coming back for buying more cars and go for the services! After reviewing a lot of horrible reviews about this location, I hope my reviews give other customers hope and know how to look for and hopefully their upper managers can reward the good and provide more training to the bad, so to improve their customer service and it will only help their business grow. Thanks again to Nate (the service adviser) and Tiffany (the back end service) there!

My family has been with John Stansberry for over 15 years he and the staff at Mercedes-Benz of Stevens Creek have never let us down. They are Reliable and have had no problems with them with all 6 of our Mercedes.

I am very satisfied with the annual maintenance services and my advisor- Troy Schalk, he is always polite to me and explained what need to be done in details, the charges are reasonable and promised time for finishing services was on time.

Excellent service. Recommending specifically Tony Chiem for anyone buying at this Mercedes dealer. His knowledge for new and used Benz makes the buying experience a great one.

Car is excellent. I had good support while buying the car.

My service advisor, Ethan was great. He provided options to choose from and guided me to one that suited me. I’m looking forward to having my E63s serviced with them.

Service center well run and courteous

We liked that the sales people were not pushy. Everyone we dealt with was very nice and helpful. After dealing with other dealers in the past this was a relaxed experience.

Salesman Gary was wonderful! Accommodating and on the ball. Good experience overall

I made my service appointment online. What I didn't realize is that the web software assigned me to any service agent available and not to my normal agent. Turns out my agent was not working that day. I would recommend someone be assigned each day to correct mistakes made by the online software in scheduling service. The service department itself is outstanding.

I have been going to them for 4 years now, and they have been always professional.

Always excellent. Dealer, service rep (Giselle), all go above and beyond.

Very professional!! Informed about what was found to repair/ cost of repair/ texts pictures of progress / date of completion. We were given a loaner car until the repair was completed.

There was a miscommunication about my warranty, but Troy worked to figure it out

Manager was very professional and nice. And I got there after their work time and manager still went beyond to help me with finding my car that was there for service A annual maintenance. Very grateful!

Ellen is the best sales manager I ever met. She's very patient, responsive, not pushy, and understands our needs in a very short conversation.

Ethan is the best. He is both knowledgeable and helpful

Sales people were very accommodating and responsive to our numerous questions and requests. We used the Costco purchase program and the price offered by Stevens Creek through this program was lower than I expected. The training provided on the various features and electronics was thorough and very understandable. Follow up has also been excellent.

Excellent customer service. More importantly to me was buying such a high quality car at such a fair price. The car and dealership exceeded my expectations It's not often you drive off a car dealership lot and feel you made out.

The technician was able to identify the culprit for the engine noise and vibration issue, and resolved it completely.

Excellent service. Recommending specifically Tony Chiem for anyone buying at this Mercedes dealer. His knowledge for new and used Benz makes the buying experience a great one.

Service advisor Danny has always been great, he keeps me informed about the progress of the service and any issues found. However they didn’t any loaner car for me, I was told it’s 5 weeks booked out. Wish them had more loaner cars.

Erica is such a great person to work with. She provided above and beyond communication and services. Look forward to working with her!

I serviced my first Mercedes Benz here from 2003 - 2018 and they kept my car running in top condition. I keep coming back because of the great customer service and, it's improved throughout the years. My recent drop off took no more than 15 minutes. I'm a happy repeat customer :)

The same car, another dealer asked me for 20K markup, and then I just bought it from stevens creek for MSRP at the same day. Great service, everything went fast and smooth.

Sami was very helpful answering my questions and with follow-up after purchase. Overall positive experience, nicely streamlined.

Erica is a great person to work with and gives right information at right time. Appreciate the service.

Susan as service manager is the best!

Susan was very pleasant and a pleasure to work with. She understood what needed to be done on my car and worked with us.

EXTREMELY BAD maintenance experience with this dealership. Our car was dropped off with a clear front windshield and, one night passed, it came back with a new ~20 inches hairline crack. And they told us that they found a small crack after we dropped off the car and signed all the paperworks about the existing known appearance damages. Then it grew to such long after one night. But they chose to NOT call us or take some photos right after they found it. And even at the time we picked up the car, no one mentioend this to us and we found it by ourselves because we saw a "declined front windhield glass change" on the invoice, which we're even not informed and aksed the question! So they made the decision for us??? When we were talking to the service manager, he kept trying to convince us they are doing things correctly. So the right thing is to hide the info to the customers and help them make decisions? Overall, really UNPROFESSIONAL dealership.

I have to say the service at this place was amazing. They really care about giving the customers the best experience, even though it takes some of your time to buy a car, no matter the place. But with these people, the waiting was not that bad. The are simply the best.

Awesome service very gracious team!! Car was clean as a whistle.

Giselle is my service agent and she is great. Covers the issues, communicates well and good follow up.

I have been servicing my SLK here since I moved back to the Bay Area in March 2017. Outstanding service and support from Susan S and the very profession technicians! Wouldn’t take it anywhere else!

UPDATE #2: I called the number this dealership provided and it was just their general service number and nobody picks up. I finally got to speak to someone and he said it’s none of his business and put me on wait to talk to service. Then service said it’s none of her business, I need to talk to body shop… They just provide a response as if they care about their customers at all. Really terrible dealership! You would think you spend all those $$$ purchase Mercedes and its services you get premium quality. It’s literally the worst! UPDATE #1: this time was even worse. My car won’t start just as I was about to drive to Mercedes Steven Creek for maintenance. I got a number to call their towing service and the towing company scratched the back of my car. I saw it was scratched when the towing company sent me photos when they reached the dealership (it was a 13min drive and they took 1 hour!!!). However the guy received my car claimed he didn’t see any scratches on the back. When I picked up the car after the maintenance was done, it was clearly scratched 😡😡😡😡😡 Original review: It was very confusing because my service agent this time told me there was a plug in my tire which seemed like a very cheap fix done at a gas station. The matter of fact was I did all my service and fixes at this dealership. So it was a fix done in 2019 at this dealership on that tire and the plug was causing the leak. Even though the service agent promised me the fix is done properly this time, it still causes me to doubt the quality of service and fixes of this dealership

Good Salesperson, he spent time to explain everything in order to complete the sale on the same day.

Awesome toy store like a five star hotel

The service manager, Steve Kirksey made this appointment super easy!

WORST!!!!!!!!! for Mercedes benz stevencreek to have HANA work for your company . Worst service and BAD anttitude SUPER SUPER Unprofessional . She ask about my phone number then she said i have no file with them I understand i'm just confuse cause my car service there last time. And we can create a new file but way and voice toe she talk to me seem i do and ask for free service there just remind i PAY FOR IT!!! I been called for make appoitment for service my car have to stay in the line for more than 30 min then she pick up my phone call. Tha way she talk to me make me don't wanna get any service from Mercedes Steven ckreek any more. Don't have to trust me. The manager can go back to replay all conversations and listen to her voice and attitude when she talking to me. Just recommend work like this better to stay home!

Bought the 2019 AMG C43. It is like the Batmobile and I feel like Bruce Wayne in it. It was worth every penny spent on it. Thank you Stevens Creek Benz!

John Stansberry has been my service advisor at MB Stevens Creek for over 10 years now and he has always delivered the best service. He's very thorough in analysing the car issues as well as advising you in doing only services really needed. Very communicative, always available and nice guy overall. I highly recommend his service.

We absolutely love the experience at Mercedes-Benz of Stevens Creek. Our sales manager is very professional and passionate. And we got the car we want right away.

The efficiency was excellent! I was very impressed with the care they took on a basic maintenance. The drop off and pick up was a smooth process.

Always outstanding service, especially from Susan S. and the technicians that care!

We worked with Shaheen Baigzad to order a new car and the process from order to delivery (4 months) was very smooth. He got back to us whenever we contacted him. He also did a great job in following up after the sales. Definitely recommend him.

The overall process was smooth from shopping to purchase

Staff are super friendly and helpful. Options are provided in details from choosing the car to financing when ready to buy. We’re happy and grateful to get the new car we wanted. Thank you -Mercedes Benz-Stevens Creek-

This facility has seamless automated process and great customer service personnel.

What can you say about the service manager Erica? Everything! Professional! Personable! Knowledgeable! Communicates! And has an appropriate sense of humor!!

A huge THANK YOU to Asad Hanif and Kamal Massoudi for providing us with exemplary service. It was such a pleasure working with you to get our dream car Merceds GLS450! Thank you Asad for always communicating and making this experience amazing!

Mercedes- Benz of Stevens Creek, San Jose , CA. Professional, dedicated and excellent Sales savvy Customer Service.

Service was good and quick.

If I didn?t have my service manager , John it would not of been very good.

Staff was somewhat friendly but once I told them I was pre-approved things got weird and pressured me to go with them for financing. Really odd personalities and my sales guy who took me out on the test drive didn't speak much English and the sales manager was sarcastic to me and the sales guy. I wanted the car and wanted to get out asap so I didn't have to deal with them. There are a few repairs that need to be done and it's been 4 days and nobody has contacted me so go figure and it's even in the contract for them to repairs these two items. Totally unprofessional and did not feel like a Mercedes dealership but more of a used unknown car lot with cheesy sales people. Totally unprofessional.

Needed to replace my SUV and compared across all Bay Area dealers and these folks met competitive prices. Have serviced my older cars here with no problems. So one more purchase.

Susan did a great job helping us get the brake pad fixed. great communication and great quality so far. I don't see any issue with the new brake pads.

bought my first car from MB Stevens creek. helpful staff. my sales rep was very responsive and approachable. the delivery process on the day was super quick and seamless.

Sales in here are rude.

The Service Advisor and the actual car service were excellent. The only issue was that, when I got there to pick up my car (I had already paid for the service online), there was no one at the pick up desk. I had to ask around, and it took several minutes before someone showed up at the outside pick up desk.

Had a pleasant experience buying my first car. The delivery was delayed because of global shortage, nothing anybody can help with. My sales rep was super helpful and responsive. The process on the delivery date was quick and easy.

I?ve been going to Susan for nearly/over a decade. She is extremely knowledgeable and efficient. I?ve been lucky enough to have Susan?s help over the years with many issues, and the turnaround has always been very quick. Thank you, Susan, for such wonderful customer service!

MB Stevens Creek is amazing. Walked in when the car I used stopped working and walked away with a new car in 24 hours. David was amazing in walking me through the options and helping me find a car that fit my needs! Thanks MB Stevens Creek

Mercedes Stevens Creek has the best waiting area for a dealership and large show room if you want to check out what's the latest car technologies. The service staffs are knowledgable and professional (Danny and Vincent). I always have good experience for my car there.

Excellent Service! Great job with the rental. Service recommendation and explanation was great! Will come back again.

I?m very satisfied with my sales person, Bill Infald! Highly recommended!

Excellent service, price quoted was exact, very efficient mechanic and treated like royalty. Thank you

Excellent service. Turn around time great, as promised

Quick drop off and pick service , with constant updates on your vehicle progress thought the day.

This dealership have amazing good team!! Thanks to Nikhil, David, Val, Di, Sitch, Nik to help me make this purchase come true. Looking forward to have next purchase from them again!

I only gave 5 star because of this very nice man Goran Muftic !!!

Overall, I had an excellent service experience at MBZ of Stevens Creek. My service advisor Ethan Kurtz was courteous, patient, and kind, as he assisted me through the entire process. I initially came in for just a standard Service A appointment, but Ethan quickly identified that my check engine light was on, as well as the need to change my windshield wipers and fix the rear left back rest that was not latching. He was able to get these extra repairs done under factory warranty, gave me a loaner car for the days my car was getting serviced and washed my car before returning it to me. I would highly recommend him and the MBZ of Stevens Creek staff for their prompt service and professional demeanor. Thanks for the great work Ethan!

Went in to test drive a car, really loved it so I decided to go ahead with the purchase on one condition, I’d leave it there for a couple days because I was in the process of selling my other vehicle and I wouldn’t have space for it. Sales person assured me this wouldn’t be an issue however after I started signing papers to start in purchase his manager came out to tell me this wouldn’t be possible due to liability issues etc… Anyways we moved on from there, I was already pre approved and provided Them with the documents of my pre approval, the sales person took and left with the understanding that they’d be working with that financial institution and the finance manager would be out in a few minutes to collect downpayment to complete the purchase. I say and waited for about an hour until I was starting to get fatigued and I stepped outside that was when I saw a few people approaching me saying he was ready to see me. When I got into his office I started receiving alerts about hard inquiries on my credit report from numerous banks but none from the institution that I got pre approved from. I started asking him what was the reason for that to which he kept going in circles about sub prime lenders and some other stuff I had no interest in hearing. So what should’ve been a 1hr transaction the most took almost 4hrs and my credit was ran by numerous financial institutions without my knowledge/consent. Sales person was pretty cool though, think his name is Kevin.

Danny Ho is a very capable service person and I have been working with him for approx. 15 years!

Great customer service thanks to Erika in the service department everything was set up and done smoothly and stress free she also made sure my car was good by making sure anything that needed to be fixed got fixed and I had my car the next day it’s been running great and I’m super thankful for her there’s no other person I would want or need to go to if your needing everything done right and quick Erika’s your person

The service was the worst. I made an appointment for a recall fix one month ahead, knowing it would take 4 hours to repair it. We arrived on time and were ‘t assured it could be done that day. At that point we also needed a battery replaced. We decided to Uber home (we live in Santa Cruz) and give them plenty of time to do it. The next day we texted and understood it would be ready by 1:00. Arrived, the man we talked to was at lunch and when we texted him, he was shocked it wasn’t done. Turns out it was ‘t even in the queue to be done. They agreed to replace the battery so we could take the car home. Their recommendation: go elsewhere to have the recall work done. And that is my experience with Mercedes SanJose.

Great customer service thanks to Erika in the service department everything was set up and done smoothly and stress free she also made sure my car was good by making sure anything that needed to be fixed got fixed and I had my car the next day it’s been running great and I’m super thankful for her there’s no other person I would want or need to go to if your needing everything done right and quick Erika’s your person

The employees are very kind and mean well. However, unfortunately, the facility is clearly understaffed. Employees were either too busy to address simple concern and questions or were simply not knowledgeable. My experience at this dealership was a HUGE departure from ever other Benz dealership I have encountered in terms of quality, staffing, and facilities. Even their refreshment offerings are substandard.

I was contacted by this establishment to sell my car. Although I was a bit hesitant at first, let me tell you that not only was I pleasantly surprised of the speed and quality of service involved with my transaction but boy was I even happier about how this could happen at a high volume dealership such as this one. I was helped out by Luis Herrera, who promptly made sure I felt at ease while dealing with all the paperwork and bureaucracy of selling and purchasing a vehicle. He made sure to go above and beyond, which proves that excellent customer service still exists.

the service was good as always and technicians did a good job. the only feedback I have is to provide Mercedes customers with seamless pick-up/drop-off process. I was told that all rental cars were booked for next 4-5 months and there's no shuttle, which means I who have one car have to use lyft/uber to run daily errands, or using public transportation (which doesn't work out in USA!). This is worse when car service takes more than a day. I believe mercedes dealership can find a better solution and help its customers in appreciation of their business with mercedes.

One annoying thing is that they have gotten rid of their cashiers. When you go to pickup your car after service, lot of times online payment link does not work, like in my case I tried online payment many times. You have to wait till your service advisor becomes available because only service advisors can process payments, as they don't have cashier any more. With the prices they charge for repairs, I am sure they can afford a cashier. I had to keep waiting. The manager was very nice. When he saw me annoyed, he right away found another advisor and asked her to process my payment. Other than that, everything else was great. My service advisor was awesome. Very courteous, and professional.

Great experience to buy the car. Gls 460 is the best car . The service is also great.

Bought a used sl63 with 34k miles on it. A little over a month after I bought it, it was found to have a coolant leak at the head gasket and an oil leak..oh and the battery is dying. If you know cars, a coolant leak at the head gasket is not an easy fix. MB wants to have my extended warranty cover some of the cost, the rest being up to me. Even though there is a 90 day, 1000 miles dealer warranty. Nobody seems to care about the fact that I just bought the car and it needs significant repairs already. Most likely because of pre-existing conditions not shown on their presale "inspection". Unbelievable. It's been in the shop for weeks because again, nobody cares, at all...so frustrating... and the response I get is, call the main number

Always customer focused, friendly staff. I have been a happy customer since 2015.

It was a pleasant experience in buying a new GLE 350 4MATIC SUV from MB Stevens Creek. We were just browsing cars on 4 July weekend and were not decided which car to buy as dealers were asking for market adjustments because of inventory shortage of new cars. And then we met "Tony" at MB Stevens Creek; he made our buying process so easy that we couldn’t realize when we bought our new car in just couple hours of conversations. Tony is an excellent salesperson we ever met. He listened (very patiently) to our choices and features we are looking for in our new car and showed us all available cars they have/had in their dealership. He is a pro what he does, very caring for 100% customer satisfaction, very detailed in all aspects during the purchase process and beyond. Stevens Creek MB - are not only NOT asking for markups but flexible with lenders with customer’s choice for finance options. All they care about the check written by your lender, that’s gives freedom to customers where they want to finance their Car. All in all, it was a great buying experience at Steven Creek MB. Excited to see how the post purchase services would be 

Steve Kirksey is great. I will only by Mercedes because of the service they provide. The best !!!

Prompt and thorough. Recommend Mercedes-Benz of Stevens Creek.

I recomend but with certain issues. My car had a recall issue, I booked an appointment....three weeks out. That date came and the service department cancelled on the day. They booked me the following week and a very nice fellow picked my car up about 8.30 AM and brought it back about 3.30. They must have disconnected the battery during service but did not correct the clock to the currenttime when finished.

We came here to test drive and potentially walk out with with a CLA AMG and we did not go with an appointment. While we got someone to show us the car, the sales guy wasn’t interested in explaining anything to us about the car and was more interested with something in his phone. Further, they add much more markups in comparison to an Audi or a BMW (but advertised prices on the website is much lower). Further when asked they gave us a 100$ discount in the markup and refused to work with us even though we ready to buy it the same day!! While some sales people might be great here, our experience was poor for the most part and I will be looking for a different dealership to atleast work with

My service consultant was Vincent Hoang and he was very professional and easy to work with. He was thoughtful about the things I needed to take care during this visit and very efficient at providing updates of my car's services throughout the day. I can rely on Vincent's service expertise and really appreciate his wonderful assistance for my S580.

We went for our car servicing and the staff was really helpful. They explained the process took care of us in a timely manner.

Our service technician John Stansbury made the experience efficient and easy. The loaner car was ready when I arrived, and the entire drop off took only a few minutes. John kept me informed of the status, including when my car would be ready. Dropping off the loaner and picking up my car took only about 5 minutes.

Big shout out to Asad Hanif. He was extremely helpful from the day we first walked in to the store and then walking out with our car 8 months later. The global chip shortage caused the order to get extremely delayed, but Asad stayed in touch and was always very responsive.

My service consultant was Vincent Hoang and he was very professional and easy to work with. He was thoughtful about the things I needed to take care during this visit and very efficient at providing updates of my car's services throughout the day. I can rely on Vincent's service expertise and really appreciate his wonderful assistance for my S580.

My sales associate Shah Baigzad was polite and answered all questions I asked. There was no pressure put on me to buy the car. Everyone I met in the process of buying the car was very courteous. It was a excellent experience!!

Scheduling service was easy using their online scheduling tool. I arrived a few minutes early and they were able to take in my car fairly quickly. I was able to communicate with my service advisor (Ethan) via text. I really appreciated the updates throughout the day.

Great staff and great service!

ASK FOR LIA (Estelia) when you walk in here. I found her to be someone that not only loves the product but will take the time to find the vehicle that would be right for you. She’s not pushy and she truly cares about her profession and her clients. I recommend her without hesitation!!

My service person, Susan, is amazing. She is always prompt friendly and professional. No matter what small issue I raise, she has it looked into and checks herself. Her communications are timely and gives me a complete report before I retrieve my car. I am a long time client and intend to remain so.

My only objection is that getting a car service especially through Mercedes Benz you expect high standards which I didn?t receive at this dealership for my vehicle. I would not be taking my car back here for service. They started the the regular service charge from $900 when I asked they took off few things and brought it down to $500 which is fine but then didn?t have the decency to clean the car while doing service. I had always been given a very nice clean car back from other Mercedes dealers when getting service.

I met with Ellen who helped me got my new Benz. She was kind patient and professional. It was a great experience

Very smooth process with 100% satisfaction. Would recommend this service center for all your needs.

Susan Sulimani in the service department always takes the time to discuss and recommend service requirements and has consistently ensured that all maintenance performed on my C300 and GLC300 is completed on time and within estimated costs.

Becarful when you take your car to the service. They are literally thieves. Specially thier manger. Went thier once and never again.

Overall it?s good experience but I would like to point out that the auto loan interests is higher than other places

Friendly and not at all pushed atmosphere. Knowable sale staff. Truly a first class experience.

Excellent service, Crème de la Crème, especially the Service Advisor named Giselle - Very professional, helpful and knowledgeable.

Ellen and Asad were amazing to work with! I started looking two years ago and Asad was very patient and in the end, Ellen found the perfect car. They made a great team. I love my new GLC300!

Our service advisor, John Stansberry, is very responsive and we receive excellent service from the team and MB of Steven's Creek.

I’ve purchased my vehicle from the location and they have the worst costumer service! I would never suggest anyone to but from this specific location. Finance officers are the worst.

Been going to MB of Stevens Creek for over 20 years - great Team, terrific service. High recommendation!

Honest and easy to work with Erica provided great customer service

07/03/2022: Steve Kirskey our service representative took care of our daughters C280 B service (180k miles) and vent issues. As always Steve is great and we got the car back on time. Thanks Steve!

They've definitely stayed on top of the operating condition of my vehicle. If there's a recall, they'll let me know. If there are services needed, again they'll let me know and await my decision on proceeding. Quality of the work has been high and if there are any problems or concerns they're addressed immediately by your personal concierge. Even with new critical items that cropped up immediately after pick-up, the team took care of them gratis, and threw in a loaner car. I do think its great that they've structured the maintenance around one contact person who takes responsibility for the entirety of the client's experience. Accountability.

Great attention to detail. Loved the video sent to me that showed the work in progress. This is why you buy Mercedes.

Great price, staff super friendly and patient. Big thanks to Slava, Safi and Kamal for making the whole purchase a fast and enjoyable experience!

If Fremont fletch Jones is the polite but greediest, then Steven Creek MB sales are most entitled. Sales under their manager Di Wang act like mercy is theirs for offering a car to you, yell at each other and your face “No stock! No discount! MSRP! Mark up!” repeatedly makes I believe anyone can be sales for this store because there is really no skill needed. Instead you have to beg them for sitting down and talking about cars you want, options of purchase. If there is a decent dealership nearby I am sure this one will close out. Such a useless and spoiled place.

Very happy with the service I received several times at Mercedes auto-nation on Stevens Creek in San Jose, particularly from Erica Flores. She exceeded our expectations of great customer service. She took care of us when we arrived to the dealership with yellow “ check engine” light after completing recall at other auto-nation dealership. She accommodated us several times. Thank you, Erica. You are the best!

Fantastic experience. This is the best Experience I had so far in buying a car in any country. It was quick and very helpful. Special call out for Sami who did a great job in completing all the formalities in 1.5 hrs. I say it was surreal… Well done team Mercedes

I purchased my Mercedes C43 a few months ago. When I went to the dealership and checked out the car for the first time, the side skirts were off and the salesman (David) said that the dealership will order a new set of side skirts for me and the side skirts will be reattached professionally. After a few months, the side skirts are now coming off again and I found that the side skirts are not new. The side skirts were not installed properly. The 3M tape covers are not even fully removed from the side skirts before installation. I am extremely disappointed about the issue and the "PROFESSIONAL" services of this dealership.

I purchased my Mercedes C43 a few months ago. When I went to the dealership and checked out the car for the first time, the side skirts were off and the salesman (David) and the General Sale Manager promised that the dealership will order a new set of side skirts for me and the side skirts will be reattached professionally. After a few months, the side skirts came off again and I found that the side skirts are not brand new. The side skirts were not installed properly. The 3M tape covers are not even fully removed from the side skirts before installation. I am extremely disappointed about the issue and the "PROFESSIONAL" services of this dealership.

Buyer Attention I purchased my 2019 Mercedes C43 a few months ago. When the first time I visited the dealership and checked out the car , the side skirts were already off . The salesman (David) and the General Sale Manager (Iyad) promised that the dealership are going to order a new set of side skirts for me and the side skirts will be reattached professionally. After a few months, the side skirts came off again and I found that the side skirts are not brand new. The side skirts were not installed properly. The 3M tape covers are not even fully removed from the side skirts before installation. I am extremely disappointed about the issue and the "PROFESSIONAL" services of this dealership. Updates: I received a call from the salesman David a week later after I posted the review above. He asked me to remove the review on here so he can talk to their management team. I refused to remove the review until the issue is resolved and they never follow up the issue with me again. I ended up spending $200 from my own pocket to have the left side side skirts replaced. I can't believe how shady the work this dealership had done on my car and the service are totally unacceptable. I hope all the potential buyer can see my review before they consider to purchase a vehicle from this dealership. Due to my bad experience, I don't recommended anyone purchase any vehicle from this dealership.

Buyer Attention I purchased my 2019 Mercedes C43 a few months ago. When the first time I visited the dealership and checked out the car , the side skirts were already off . The salesman (David) and the General Sale Manager (Iyad) promised that the dealership are going to order a new set of side skirts for me and the side skirts will be reattached professionally. After a few months, the side skirts came off again and I found that the side skirts are not brand new. The side skirts were not installed properly. The 3M tape covers are not even fully removed from the side skirts before installation. I am extremely disappointed about the issue and the "PROFESSIONAL" services of this dealership. Updates: I received a call from the salesman David a week later after I posted the review above. He asked me to remove the review on here so he can talk to their management team. I refused to remove the review and they never follow up the issue with me again. I ended up spending $200 from my own pocket to have the left side side skirts replaced. I can't believe how shady the work this dealership had done on my car and the service are totally unacceptable. I hope all the potential buyer can see my review before they consider to purchase a vehicle from this dealership. Due to my bad experience, I don't recommended anyone purchase any vehicle from this dealership.

Susan is the best you can hope for. She is always on top of everything, highly professional and timely in communication. I have great peace of mind knowing Susan is going to take care of my car! Thanks, Susan!

Fantastic experience I had. Best in any country I bought a car. The team is super helpful and they settle for nothing less than the best for their customers. Very happy to be their customer….

It took some time for the repairs but the overall experience was great.

Great service and experience, keeps me informe on repairs constantly

I've been a customer at MB Stevens Creek way back when it was Smythe...Excellent service and adherence to MB standards. If anything the remodelling, change in GM, top notch Director of Service has made this the flagship Mercedes Benz of the Bay Area and probably all of Northern California. After you pick out the vehicle you want whether it’s a new car or pre owned your now in negotiations with salesman and his manager. Recently there was a policy change that I thought at the time was a mistake: which was to have used and pre owned will have one price no need to have back and forth bargaining…having always negotiated with the team I was alarmed. However it’s turned out to be very revealing! MB of Stevens Creek now mark down there used and pre owned to be the most competitive and low balled prices! And as an FYI I’ve literally been buying cars every two or three years trading in my current MB and because of there competive prices outstanding service (post purchase critical service).

Horrible experience returning my leased vehicle. It's been more than a month now and I still haven't received my lease end statement. MBFS says the dealership hasn't grounded the vehicle. Neither I nor anyone at MBFS has been able to get a hold of these guys. I've been trying to talk to someone over phone for the past 15 days but to no avail. They only care about selling you a vehicle. Once they get the money, you're not valuable to them at all.

Returning customer for 8 years now, my service advisor Danny always treats me fairly, and goes the extra mile when needed. I like the quick check in, courtesy loaner, and option for car wash on return. Plus my Mercedes Benz Club of America membership gets me a discount on service and parts.

A very nice experience. No pressure from start to finish, only helpful answers to my questions and providing information on the car. Ellen is who helped me through the process and was wonderful. Ask for her, you will not be sorry. It has been 2 weeks since my purchase and she continues to check in to see if I have any questions about the many features of the car.

Pleased with communication and service. Didn’t expect any less. You guys were great, car was clean and running smooth.

Great professional experience.

Had a good experience. Getting my loaner and timely conversation with my technician. My car is back and running

Diana Than at Stevens Creek Mercedes was amazing. Went out of her way to make sure everything was to our preference. Was quick to get back to us and positive attitude. Made this purchase a good experience

Danny Ho has always provided me with excellent service.

Thank you Diana Than for all your help and excellent service. You did an amazing job.

My car was booked in for a recall. Great and professional service.

Service experience was great. Wait time to check in the car was not good at all. Drop off line long and it took a while for the service advisor to show up. Till the service advisor showed up, had to stay in the car to keep moving along the line. Pick up experience was also bad, long wait at the valet booth for someone to bring the car in. Hence the 3-star.

Made the process very simple. Upfront pricing that was below market average and exceptional customer service. Was able to complete all the paperwork before stepping foot in the dealership and I was out the door in 30 minutes.

The representative - Jame is super helpful, not only explain the problem well but also communicated each step via text to u.

Exceptional service from beginning to end, I brought my car for B service and for a full inspection. After two days, my car was ready and I paid lesser than expected, couldn’t be happier, these guys are awesome! They even gave me a loaner car while mine was at the shop. I highly recommend this place they’re all nice people.

Diana Than at Stevens Creek Mercedes was amazing. Went out of her way to make sure everything was to our preference. Was quick to get back to us and positive attitude. Made this purchase a good experience

Great place great customer service everyone was super helpful and worked really hard. Thanks

Randy the Service Manager, Ethan the Service Advisor & Hannah working in the Service Department went above and beyond to help me. You can see that Randy cares about the client and makes sure you leave his department 120% satisfied. Ethan is very knowledgeable & kept me posted on all of the updates about my car. He got my car back to me right when I needed it for work. He went out of his way to make sure everything gets taken care of precisely and sooner than expected. He was very patient and he deserves a 6 Star Review! Hannah had an outstanding customer service & she truly cares about the client as well. The service guys/girls had done a fantastic job on my car as well. Thank you all & wish you all the best. Sanaz Shakoor

Service is excellent. Guisell Miranda., very nice and helpful. Mercedez. Is the best car!

Service is great, staff is very professional. The parts department is amazing and they match prices with MBZonline

What can you say! Cars cars cars everywhere and they are all nice! I got my BMW here and im satisfied! Marius is amazing car dealer.

The service coordinator, Sarah, was amazing, professional to schedule a service accordingly. I was provided with concierge car which was also very good. The service took quite long, but, complete and clean.

Window shopping for a fancy car

Went in for scheduled maintenance. The car was ready sooner than expected. Very professional

Really excellent experience here! The dealer gave me very detailed elaboration on the vehicle and help me find the exact vehicle I need,

Really good experience! Detailed elaboration on the vehicles. Got the exact vehicle I need!

Excellent service, fast, efficient and thorough. I brought my car in for a huge service. They basically rebuilt my car, worked with my insurance and settled everything. I brought it in for a strange noise a couple months later, they fixed that too, filled up the tank, cleaned the car, all while lending me a loaner for the weekend, and all complementary as a follow-up from the first repair. My car is like brand new now. I will never go anywhere else. Shout out to Samer who took care of everything and communicated all along the way. Top top top service!

Overall good. Ryan was a pleasure to work with, he's pretty new, so he still has a lot to learn. Unfortunately, I have to say the car has been an issue. There were sensor issues and the service team has failed to fix the issues. Not only that, but they're telling me that the issue I've recorded is not an issue. (Sensors going off while parked or slowing down at crosswalks with nothing around) I don't really appreciate being gaslite by them. Anyways, am planning on continuing to work with the Mercedes sales team , but annoyed that i have to explain to their services team that a car is broken.

Vo provided us a wonderful car buying experience! He was very patient and was dedicated in helping us find the perfect car to fit our needs. Vo made this the the easiest and therefore best car buying experience we had

We had problems with our Sprinter RV and John Stansberry was exceptional to work with. He call us and kept us up to what was going on every step of the way. He was quick to respond and so friendly. We really appreciate his wonderful service. Best service we have ever had for our Sprinter.

The whole process is super smooth and pressure free.

I brought my Mercedes into this dealership twice. They were paid somewhere around $25,000 - $28,000 for repairs due to an accident my vehicle was involved in. It took them 3 months to fix my car & during those 3 months they had my car they couldn't be bothered to offer me a loaner; even after get paid the price of a new for repairs. Now some of that 3 months delay was supposedly due the shipping crisis, but the service advisor handling my car was terrible at communicating with me. I wouldn't get any updates on car unless I spent the time to email him. When I'd email him i wouldn't get a reply or i'd get one or two senetece reply that wouldn't explain things in detail or answer any of my questions. No at this dealership ever calls you back so don't bother calling them. After waiting 3 months for my car, there were still things that weren't repaired so I had to bring the car back in again & once again this dealerhsip has no shuttle service & wouldn't offer a loaner & this time they were getting paid another $4,000. It tooko them a more than a week to do the repairs & then as soon I pick up the car and drive off the lot I find the repairs weren't done properly. I call the dealership back & receptionist gives me a hard time & the run around. The service manager was supposed to call me back & never did. Each time my car has to go to this dealership it wastes my time & my gas & i have to get an uber which costs money; and all because this dealership can't do its job properly & has terrible attention to detail. Some luxury car dealership! This dealership is a joke & they don't care about their customers at all. They have inflated prices & provide no courtesy to their customers. DON'T BRING YOUR CAR HERE, USE AN INDEPENDANT SHOP! Save you money & sanity & take your car to place that will appreciate your business & treat you like they're doing you a favor by taking your money. Trust me, avoid this dealership at all costs. The whole service team needs to be let go.

Doing maintenance here for 5 years, always good service, on time, and haven't had any problems so far. The only downside for me is the price since my car is not covered by the plan.

My GLC300's engine light was on and took the car to Mercedes of Stevens Creek. Danny Ho was very helpful as he always is. After one day troubleshooting, it turned out Turbo was bad. Luckily it's covered by extended warranty.

Wonderful experience.

No markup on the price of the vehicle. Marius explained everything and helped me throughout the process.

Been a great experience and they are always able to quickly answer my questions.

The service was fast and efficient with friendly staff.

Efficient & knowledgeable staff. Excellent customer service.

Excellent customer services & dealer facilities. Good job to my salesman Mr. Phil Ha & Sales Manager Di Wang.

My mom placed a new car back in February and it arrived within 3 months. Given the global supply chain shortage I think the wait time is better compare to other dealers. Two Sales representatives Bill and Marvin helped me through the entire process, Marvin also stayed late that night to wait for us finish the paperwork till 9pm. Sales manager Di was also super helpful in terms of educating us on different car models and finance options. The buying experience is so easy and smooth, will definitely come back if we need or can afford another Mercedes!

Muy caro

Great experience after right from scheduling to loaner car and then picking up the car. My advisor John was amazing with very clear communication .

I had an amazing experience as a first time customer with Mercedes-Benz of Steven Creek! Excellent service and very professional. I am thrilled about my new GLA 250. Looking forward to continuing my business here 🙂 Thank you!

A mixed bag. You decide what rating should apply. The Good: We ordered our 2022 GLE in October ‘21 and paid MSRP (not the +15% some dealers were asking during pandemic). Received in April. The Meh: They didn’t notify us which features we ordered were missing when we picked up the car. (Fortunately, they were ones we could live without.) The Bad: After-sales experience has not been good. Seems like an ineffective “big company” when dealing with more than just your sales associate. Have not gotten questions about GLE answered. Brought my E350 for detail. They didn’t have the info I’d provided about what needed to be done. I said the work is incomplete and was told this is their standard. (I will have someone finish for $120 vs their $300+.) Parts department is a timewaster: they gave me wrong thing twice. I can never reach service or parts by phone to followup, and didn’t get callbacks within a week. I plan to go elsewhere from now on. Time is precious.

Their finance department is absolutely horrible. I tried many times to get ahold of them and time and time again, no response. You will feel like you are not welcomed to this place after you purchase the car. Please avoid this dealership at all cost. The car I bought is great but dealership customer interaction is worst and extremely rude.

Always been a Charlie Fish fan but this time around I had the pleasure of working with Samer (service writer) ….He’s awesome! Very friendly, knowledgeable, and patient. So glad to get this work taken care of before this benefit expires just under three months from now! He went to bat for me and ultimately got my third-party extended warranty company to cover work on my vehicle… A fairly significant job I might add! He kept me informed every step of the way and… Surprise… When I came to pick up my car he told me the mechanics did not need to perform the out of pocket portion of the estimate originally given! Wow… stoked! Very professional! So pleased with Samer and MBoSC!

I brought my car in for service and had a very positive experience.

Good as it gets.. fast service and reasonable price!

If the parent company were as interested in customer satisfaction as this particular dealership, they could expand their customer base. The parent has never responded to any written question!

Their sales department is absolutely HORRID. Have tried many times to get ahold of them and time and time again, no response. I've tried emailing them, chatting with them through the website, and even texting them. I guess not all customers matter.

Firstly, it was very refreshing to find a dealership with inventory and to be able to see and drive the model we were actually considering. Secondly, the service level and attention to detail was stellar. My advisor was Mundy and he was instrumental in my being in my new great-looking GLA.

Good experience.

Good customer service! Good helper to finish the extension warranty transfer!

very good service and quality of inventory

Outstanding sales support when purchasing my new Eclass wagon.

Professional and courteous as always. Would highly recommend Ethan Kurtz. He is my service advisor and is the best!!! He cared for my car as if it’s his own!! He explained everything that is going to be done in words that I can understand! My car was ready earlier than the expected time and very clean and shiny! Thank you Ethan Kurtz and Mercedes-Benz of Stevens Creek. !!!

Recall issues Very friendly and efficient

Excellent service, very professional👏

I liked the overall assistance provided to me and the staff was very helpful. They are very considerate to our requests and concerns.

I was told when I made the appointment it would be 4 to 6 hours. When I dropped my van off he told me a few days. I dropped it off Tuesday morning and didn't get it back until the following Tuesday. Notified Friday after I had to use another vehicle to go out of town for scheduled buisness.

Service was good. Have been a long time customer. Susan my rep is very professional.

The dealership was nice and the staff here are very helpful and considerate to your requests and concerns.

I would give 10 stars for my visit to Stevens Creek Mercedes for my issue I had. I went to purchase 4 new tires at a tire place that my nephew works at and they were not able to unlock my wheels due to no key to be found. I called and spoke with a person in parts department and she explained to come in between 11:00 am and 3:00 pm. I walked in and was greeted by Charlie, who was very pleasant. She was able to get me replacement locks with a key and send me on my way in 30 minutes. This was great since I was on my lunch. I have only had positive interactions with this dealership since I purchased my first Mercedes back in 1998.

We had a great experience with Mercedes-Benz of Stevens Creek. We went through our options and test drove our vehicles. The representative didn't create unnecessary pressure on us, which gave us sufficient time to make a decision. Once the decision was made, we were given an awesome deal compared to bay area dealers :)

The absolute worst service experience I’ve had with any car maker anywhere. 11-days. Never a peep from my service advisor. Price gouging. Everyone is totally rude and over-worked. Honestly just take the extra half hour to drive somewhere else

Terrible service! What’s worse, they were told about their mistakes and lack of respect for my time, they could not have cared less. They offered no solution or sincere apology. Find a company that cares for you, your car and your time as much as this dealer and it’s employees care about money. Made an appointment Friday morning to replace recalled air bags. Showed up on time. Had to find a ride since the dealer refused to give me a loaner car. Told they closed at 5:30pm and they’d call when the car was ready. Close to 3, no call. I phoned to check in but. No answer at the extension that I was referred to…5 times. My ride took me over to check in person. Nate, my service advisor looked at me like I was crazy. He rushed to the back to inform the mechanic I wanted the car back same day. Ummmm what? He returns to say tbat I was last in line and there was NO way I could pick up my car until…wait for it. Tuesday! Is this the twilight zone? How could they fail to mention this? Worse they didn’t even offer a loaner car …at that point it was the LEAST they should have done. When I expressed concern to Nate, I got a blank stare and a monotone, unempathetic, lack of caring …sorry. They wasted my time, my rides time and more importantly I didn’t get my airbags replaced. Seriously BAD service. Check out a wonderful Mercedes shop around the corner…. You’re treated like you matter, there is always a loaner car upon request and they value your time.

We had a great experience with Mercedes-Benz of Stevens Creek. We had a great test drive with proper explanation about our options. We were given sufficient time to make a wise decision and got a great offer from the dealership. Strongly recommend this dealership

I can’t express how A+ customer service can be! When you have Samer taking care of your car you are in great hands! He is very busy and with that he never lacks providing quality of service to you. Very knowledgeable and he spends time with you to answer all your questions. He keeps you informed on everything your need to know about your car’s service.

Good service. On time. Provided with information. Made it easy to understand.

Honestly, the sales man was not kind and diligent. If I want to buy the car again, I should find another sale guy. However, the sales manger was reasonable. He tried to explain his offer. That was impressed.

I bought my GLE 350 in may 2018 in Walnut Creek. During these years My tires alway have problems. The tire pressure light alarm on almost once a month, so I have to fill the air all the time. It makes me nervous. It was recall one time but nothing help. In addition, I bought a spot clean package when I bought my car. But when I asked dealers ( at Steven creek ) for this service in this month I was told there is not this package in my record. I had to contact the dealer in walnut online. However, I have not gotten any response yet.

I had good experience with Mercedes-Benz of Stevens Creek. I tried to choose between MB S and BMW 7 series. I visited both dealers, test drive both cars, and settle down to S500. I got very professional service from Mercedes-Benz’s Nikhi Mehta. Happy with them, and highly recommend this dealer.

Just completed my 1st service and had a good experience My advisor was friendly and checked the car throughly Only issue I see: it was quite busy at my appt time which I had to then wait & felt rushed once my advisor handled my car . Upon my return, I called in advance I was on my way & was told my car would be ready which was not the case Once I paid & dropped off the loaner car it too 20 minutes for them to go get my car. That was frustrating because I had an appointment to get to All in all it was a good experience

Had oil change done to my car. The next day I noticed a pool of oil under my car in my garage and went to inspect the leak and I noticed it was the oil filter that wasn’t screwed on correctly and has now flooded my engine bay with fresh oil Not only that but as I was inspecting I noticed sunflower seeds spit on my engine cover. You guys are usually great but this is unacceptable and a rookie/ careless tech mistake.. I left a voice mail with one of the managers and I understand it’s Memorial Day weekend but this is a mistake on your end and would like this straightened out.

Recall done, drop off was quick and car was ready to pick up as promised

I recently done a brake service. They are very professional. They done a good job with reasonable price (10% discount).

This is my first time in Mercedes Benz to maintain my car after a year to the usage and I'm very happy with customer service her name Erica & technician they done very well and one thing I love is that they had car wash and car loan-borrowing for customers during repair maintenance.

Diana Tahn is one of best sales person i have seen in recent days.

The advisor Erica Flores did a great professional job. The service and customer satisfaction, five stars.

I brought in my old C class for service with a wiring issue that turned on the parking lights when the car was locked and continually drained the battery. My service writer, Danny H. indicated that he had seen the issue in the past. They sourced an OEM Headlight/Foglight controller from another dealer in another state. Very resourceful and saved me from getting stranded somewhere in the future. Thank You Mercedes of Stevens Creek. Great Job.

good service and customer experience.

very good customer service at Mercedes. Sales Manager Goran helped me pick the right car for me and gave me the best deal. I recommend him for anyone in the market for Mercedes Benz Came back 3 years later returned my lease and bought the new c300. Great service by Ryan Chan and his manager Di Love Mercedes Benz cars and customer service

I was going to just check out cars but no intention of buying whatsoever, But as I walked in I encountered Basir and he greeted me and we went trough a couple of options and then Basir was very helpful with what car could work for me and we ended up with a GLC-300. If it wasn’t for Basir’s understanding I wouldn’t have bought a car. So I highly recommend Basir if you go there. Ben

Overall my buying experience was amazing and one to remember. As a first time car buyer I was assisted by everyone at Mercedes-Benz of Stevens Creek by answering everyone of my questions and concerns. They also do an amazing job with providing you with as much detail about a vehicle that you are looking for. Overall amazing dealership with large variety and amazing sell representative.

Great service.

Nate our service advisor is amazing! He is a very professional & courteous gentleman Having our car serviced is a breeze. He always makes sure to give immediate updates when they’re available to him, and promptly returns text when I have a question. In short…Nate Rocks! And shout out to the service department, we’ve never had an issue and the repairs or maintenance been perfectly making it equally a great experience.

Great Service. Phil Ha - thanks for your service while buying our first Mercedes vehicle from you guys! Keep up the great work.

Very friendly and wonderful service, as always, from Susan Sulemani and rest of the folks at MB. Love the text updates on what's going on with the maintenance and status.

Had a weird problem with the dome light and shift position, had them do a check up and they did a couple module updates to fix it, now all works good.

Very nice, could not be better. Every details was taking care of.

Great & Fast service. Highly recommend

Got appointment for a service recall. Great customer service from beginning to end.

Completely satisfied, Samer our service advisor is very helpful and a likable person. thank you

BOTH MY REP AND THE MECHANIC TALKED TO ME ABOUT THE ISSUE AND HAD IT RESOLVED WITHIN THE DAY.

Reserved car and spoke to Ellen lans who assured me car was reserved and ready to pick up Saturday. Called her to confirm I was on my way about a 2 hour drive. After several attempts she had some other person call me to tell me the vehicle had sold. Unprofessional , and made me waste my time . This place does not honor reservations and just to make a quick sale will screw you.

Work done quickly with very little hassle. Service Rep very friendly and helpful.

Service was very accommodating, professional and friendly. Never felt pressured. It was a pleasure working with Kamil.

Great service, usually have loaner cars, and don't have to wait months for an appointment. Prices are a bit high compared to other dealerships but convenient for me and thorough with their work.

Just had the first service for G Wagon. Their service was excellent. The tech advisor, worked quickly. The order was clearly.

Service was very accommodating, professional and friendly. Never felt pressured. It was a pleasure working with Kamil.

The buying process was absolutely perfect. Tony was amazing and made it a great experience! Service appointments have been made easy by John. He stays in touch and walks me through the process. My only complaint about service is that once I received my vehicle and the inside was dirty and it was obvious when it was serviced that they smudged the interior in several places and then did a fast birthday wash which left fine lines all over the outside when they hand dried it. The second repair service I had, they left the window privacy shade off the track to wait for parts and we?re going to send me away with it flapping on the side. I think for the level of vehicle Mercedes is, there should be a higher level of concern for good care of the vehicle and owner during repairs and maintenance.

Teams there is very helpful and really takes care of their customers. I was ordering a GLS from them. The process was supposed to take 3 months for my order to be fulfilled. But the team helped me to keep an eye on all incoming ones, which helps me to get one much sooner than expected.

Pretty fast & kind service. Easy in & out. Highly recommend Ethan at Stevens Creek!

I love having the concept of the same advisor and as a result having a great relationship with Danny. Services are always a simple reservation process and always straightforward.

Invoice said ?complimentary exterior wash? yet the vehicle was dirtier than when I dropped it off. It was covered with water spots and there was a 6? diameter bird turd on the front left section of the hood. I paid $5000 in repairs and service, then had to go straight to a car wash?not the service you imagine when spending over $100,000 on a vehicle.

My experience was excellent. Danny Ho provided excellent service.

Susan, the service advisor made the difference. This advisor has been supporting me for 5 years. With both my S and ML. Good service experience is a big reason for repeat purchase decisions. An area that needs attention is loaner vehicles. I had to wait 1 hour 5 minutes last time.

Took my car in for scheduled maintenance with an appointment that was made a month in advance. The staff seemed unprepared and overwhelmed. I had prepaid my maintenance when I bought the car from this dealership, but Service department did not have any record of that. So I had to wait for their accounting staff to arrive at the office and sort it out. Then had to wait for a hour for the loaner car, promised when scheduling the appointment. I could see tons of other customers waiting for loaners and complaining of being late. Staff informed that the loaners are being washed/cleaned, hence the wait. After an hour when I finally got the loaner, it was visibly dirty and had not been washed in a month probably. What a waste of time! Too bad I have paid for all the scheduled maintenance of my new car to this dealership, or I would never go back here again!

The best service provider is Danny Ho! He is an absolute gem. He is professional, highly knowledgeable and respectful. Mercedes Benz of Stevens Creek is fortunate to have Danny Ho on their team. He is the best!

This is the 2nd vehicle I have purchased from Stv Crk MBZ and they have provided an excellant experience in each case. Very fair and efficient... my only concern is that I am still waiting to find that my used vehicle has 2 keys. ....the single key information was not delivered until after the transaction😳 Overall great experience and I would definetly return again. Robert Pizante

The service was smooth and Nate the representative was helpful and detail.

We bought a GLB250 from your place with the help of Ellen Land, Diana Than and Di Wang on April 29, 2022. We are very happy with the purchase, it's an excellent car. I got some good tips of driving the car from Ellen and Diana. They delivered the car to us. Thank you so much guys! M.R. (Sean) Hong

We comminucated with the dealer through email. The negotiation process is frendly and comfortable. The price is good below the market price. And the service is good too.

We comminucated with the dealer through email. The negotiation process is frendly and comfortable. The price is good below the market price. And the service is good too.

Always a great customer experience at Stevens Creek Mercedes Benz!

Easy to work with and very professional.

A positive experience overall. My agent was with a customer and a new salesperson was helping us out. The new guy could have used a little more enthusiasm. Lucky for him, we made our decision to purchase one of 6 CPOs in the lot before we got to the dealership.

Easy process, well done! In and out in 2 hours for a new car!

Worse experience. I sent a written complaint to all higher authorities, even to the GM also about the bad customer service. no one even replied to the complaint. Looks like everyone is trying to save each other. Worse Dealership I saw ever.

Very Very Bad Customer Service. Please go somewhere else. All are involved. Even GM also.

Terrific experience as always. My service rep was Erica and we handled a fairly complex service (car was out of warranty, needed standard service and had a major issue with the cooling system) all via text. Erica was terrific with proactive updates, estimates and options. My car is now back on track and in great condition.

Nice experience, I would recommend this dealer to others. Also, David was an amazing sales agent.

Good service! Thank you! Good to have a loaner car

I had a rare issue with my E450c. Randy and his team at Mercedes of Stevens Creek did everything in their power to make the experience as painless as possible, and provided me with a loaner that was similar to my car.

regular maintenance and recalls are in place quickly with high quality.

Very Good service👍👍👍👍👍👍👍👍

Great service. The salesman was honest and respectful. Helped please my needs

Always Excellent with Steve Kirksey!! He listens and advises!! Then gives informative feedback o. The results!!

Finance department is very unprofessional and rude. Once you have told them that you don't want to take extended warranty(after lot of haggling), their attitude suddenly changes and they stop answering any questions or even helping in the contract signing. The person just gave me the iPad and did not help in answering any question properly. Very unprofessional. He did not give me the copy of the contract that I asked several times and I only got 4 days later in mail after 5 follow ups.

Well you guys wanted my review so here goes- I took my car in to the Mercedes’ dealership this week to just simply have the spare key programmed. It was only supposed to take an hour and a half but somehow it turned into an all day endeavor simply because I left the premises. I had to take time off of work and have someone else come and take care of my child once my nanny had to go home by 3 . I was stranded in San Jose the entire day (I live in Hollister). It was not a good experience AT ALL. Vincent did try and accommodate me by giving me $100 off my next service (if I ever choose to come back) for the miscommunication. I am still really disappointed with the entire experience.

I visited for repairs and explained politely. And staff were very kind. Thank you.

The front desk, sales and finance personnel were very professional. They were considerate that I had a three hour drive back home; accommodated my request and helped me through the process. They all very good knowledge of the topics, answered my questions thoroughly. I would highly recommend MB of Steven’s Creek!

My service advisor Nate Jones is the best. He is always prompt and professional.

Timely and attentive service. Danny Ho provided trustworthy and thorough service for my car.

Troy has been my go to for years with any service needs. He?s always helpful and efficient. He always has great knowledge and advice!!

It was the first service for my 2021 GLS580. It went very smoothly - Danny, my rep., was efficient and helpful.

Overall customer service was very good but there was some confusion among the staff (not my service advisor, Nate, who is always excellent but rather the supporting staff) during drop-off and pick-up that lead to delays. I would expect a nicer lounge from an upscaled dealer like MB.

I saw the Tundra for an exceptionally good price. After a bad experience by two dunderheads at the Capital Mercedes, I called this dealership on Stevens Creek. I kinda didn't believe it, thought it was a bait-and -switch attempt. I even asked the salesman to take a picture with his hand on front of the camera so that it would prove that the truck was actually there. He probably thought I was on the weird side, but he accommodated me. I was treated with standard normal respect. I was shown the truck. Went on a test drive. Came back and did the paperwork. The finance manager got me the best deal I think I could get. I have been driving this truck for a couple of days now, and I am very happy with it. I can't speak, one way or another for the other sales people, but Gary Sandhu is the one who saw me though this purchase. I would recommend asking for him.

Needed the car back in a day and Troy made it happen!

Great service experience with Danny. Only issue was when I came back to pick up my car, I noticed a black scratch mark on one of my doors. I notified the service rep (Danny was off the day I picked up my car) and they cleaned it up for me right away.

Top notch service you expect from Mercedes. Great communication throughout process.

Great cars, good service, Sami was very helpful and even helped me find a car for my daughter. I trust this dealership

Great price, great purchasing experience. Good service too.

I continue to purchase Mercedes because of the Smythe European customer service department and the excellent customer service reps - mine is Giselle. While this time there was a glitch - when I came to pick up my car Friday after work and my service manager had already left they couldn?t find my car keys after I already paid online and was told my car was ready. I just kept the loaner an extra day which was fine since I had already filled it up with gas and Giselle, who was off for the weekend , located the keys and had the car parked and ready out front in Saturday. So A plus as always.

Service advisor was very prompt, courteous and kept on top of my card service and detail progress.

Great Service Manager Susan Sulimani, Susan keeps me informed and very easy to work with. The quality of the service is outstanding as well!!!

as always it was great my rep Steve Curvy was great and very responsive, even delivered my car to my house

John Stanberry is my service advisor and is the best!!! He cared for my car as if it’s his own!! He explained everything that is going to be done in words that I can understand! My car was ready earlier than the expected time and very clean and shiny! Thank you John!!!

Simple, easy, quick. Appreciate the care and attention to detail I?m assessing and offering correction to rising maintenance issues before they become a problem.

Great customer service. The service advisor has diligently updated the status of service.

My vehicle needed scheduled service and some additional work repairs-never battered an eye ? or had a moment of concern for my beautiful Benz, I knew it was in good hands, as always!

Danny Ho is the best service advisor always try to help you Thank you so much Danny Ho

Had a recall on roof panel, they fixed a gas leak and another item. Got a new battery.

I got the best service from Mercedes-Benz of Stevens Creek. Recommend to anyone who needs service

It was a really Excellent experiences to purchase from Mercedes Benz Stevens Creek.

We met Diana Than back in 2017 and had gone in a few times to browse since then over these past few years. we just happened to stop by and said if Diana Than is working and still there we will buy a car finally. She has always been so helpful, kind, not pushy, very knowledgeable, and truly made me comfortable in my decision. The buying experience was simple; their was a lot of inventory compared to where we live. The sales manager was super helpful, financing was easy and fast. I would recommend Diana and Steven's Creek Mercedes to anyone

Professional and courteous as always. Would highly recommend Danny Ho and definitely come back.

Felt with Kevin internet sales every item was handled in a very timely manner and will definitely deal with this person again

Ms. Estelia Muniz has been very supportive to understand our needs. She was extremely patient to schedule talks to figure out the best plans for us. ESTELIA is welcoming and caring. We feel great working with her.

Friendly and accommodating when I came unexpectedly to test drive a car

My service manager, Troy, handled every issue in a timely and quality manner!

The Staff Ellen & Giselle were very helpful . The repair done was also good

Definitely recommend Mercedes Benz of Stevens Creek, great and friendly people. We were helped by Kamal Massoudi, extremely experience financial service manager and Asad Hanif, great and patient sales person. I have to Thank them for answering all my questions with honesty. I am so happy with the suv I purchased. Thank you to the reasonable price you negotiated. You can be assured that I will certainly recommend your services to all my friends and family. Thank you for a great experience.

Easy to set up an appointment. Service advisor knew what he was doing. Cost was equal to estimate.

My Control module for SAT radio was replaced quickly and they did a great job. The part came in the day after I dropped off my car. Thank you for always doing the best to take care of your customers.

Excellent service for the service call. Prompt service. Car washed and ready to go

Everything was great, and I had a good experience with Mercedes. They loaned me a car while they did the service on my car. I had a rep that I haven't worked with before as he wasn't my usual person who is Danny Ho, but he was great and accommodating me in a very superior way. I have been going here for about 30 years and I trust this dealership.

Minor work done. Was done within a day. Process went smooth although Mercedes ought to include loaner calls for these recall-based repairs.

The greeting staff at this place are as rude as you can get especially the woman named Tiffany. The service advisors take a while before coming to you while leasurely walking around. Not the high quality service that Mercedes should provide especially for THAT kind of money!

I have been using the same location since 2006. For the first time i got really disappointed. I left my 2006 Mercedes to Stevens Creek for bodyshop. I could have gone somewhere else for such an old car but since i like the car so much I decide to work with professionals. It turned out that they are outsourcing it to Auto Nation collision which is cross the street. That department is definitely not easy to work with. But my issue was different. I left my car for general service around thanksgiving last year and left my car again for bodyshop right before new year. When my car was fixed for the bodyshop i drove the car 2 miles and realized that the steering weel was not functioning well and i was about have an accident. I went back and asked them why the has that issue and still delivered to me. The car didn?t have the problem when i left the car before new year and the car was already at the maintenance department not long ago. I am not sure how this such an important problem was missed twice. Anyway. Like as i said. I used this facility for last 16 years and was not expecting such service both from bodyshop and the maintenance department.

Good -Susan. the rep was very helpful and competent

My advisor Steve was able to get the work done in a timely manner. He kept me posted on the schedule and the car worked perfectly, was nice and clean when I picked it up.

Everyone was great to work with from service writer to technician

Although we still had to pay a sizable ?Market Adjustment? fee, overall we are quite satisfied with the purchase

VERY SATISFIED FOR THE EXCELLENT QUALITY OF SERVICE WITH A TIMELY MANNER OF DEILVERY.

John Stansbury was very helpful & accommodating as usual. He makes sure that we r well taken care of & tries to work within a schedule that?s best for us. This is always very much appreciated!

Excellent. Always!! Our consultant always been very helpful and courteous.

Danny Ho was amazing from the start to help me get the repairs I needed to have a safe running vehicle again. My safety was his top concern to due my airbag error on my dashboard. I would recommend over and over again this location for all your car needs.

Service guy, Ethan, was first rate. He knew my car, he kept me informed. Car was ready when he said it would be.

Ellen Lans at Stevens Creek Mercedes is the utmost in professional , knowledgable, and Top notch customer service. We have purchased several cars from her and ask to work with Ellen every time we buy a new Mercedes.

Mercedes Benz of Stevens Creek was a pleasure to work with. We showed up with a Sprinter 3500 Dual Rear wheel on a tow truck, and they accommodated us directly and professionally. The diagnosis of not starting was done professionally, it showed that a squirrel had chewed through an essential wire. The repair and communication were outstanding, with a special thanks to Nate Jones of Mercedes-Benz of Stevens Creek. Our Sprinter based camper is best enjoyed when it runs. Top notch service even in a very busy time. Kind Regards, Kees Vissers, Sunnyvale

Your customer service is great you took my car without an appointment repaired my tire not only on one occasion but two had it done and cleaned and back to me the next day that?s good customer service big thanx

Prompt and efficient service Inspiring confidence and reliability on my E350 4matic model ur 2008. The car runs like. Swiss clock??

We purchased a pre-owned vehicle from Ellen. She made sure we were fully informed and well cared for every step of the way. Thank you Ellen!

To say that my husband and I were impressed by the professionalism and customer service we received while purchasing our 2022 GLE 350 is an understatement! From the moment we walked through the door, we knew that the two-hour drive to Mercedes-Benz of Stevens Creek was worth it. The whole buying process was smooth and enjoyable. Jaysen was extremely knowledgeable about the vehicle’s features and took us for an enjoyable test drive. He answered all of my questions, synced the vehicle to the MB app for me and made sure I knew how to operate everything before I departed the dealership. The finance manager Dominick was extremely efficient; he explained the contract, all available packages, and was eager to answer any questions we had. Anyone who dreads the process of reading through legal disclaimers and getting lost in fine print would definitely greatly benefit from dealing with a financial manager like Dominick. As a final surprise, we were presented with a thoughtful gift to accompany the purchase of my dream car! On a scale from 1-10, I’d have to rate our experience at least at 11! If you are in the market for a new or used vehicle, trust me, this is the place to get it.

Danny Ho is the best service advisor!

I called the dealership and spoke with Tony C and I told him what kind of car I was looking for and I will be there within the next hour I got there and he had everything ready for me the car I wanted and in several of colors to choose from Tony is so knowledgeable ,personable , professional and very efficient …Benz of Stevens Creek you guys have a true Gem ..Thank you again Tony C I will make sure to come see you when I upgrade 🤪

This is the worst and most dishonest dealership in the WORLD. DO NOT BUY FROM THEM! We bought a used 2017 Maserati Gabelli from them last month (The owner owns both Benz and Maserati). 1. There is a missing part in the trunk when we purchase it. In the contract, they said they would order the missing part in the trunk. They said the part should arrive in a few days after we paid. But it has been a month now, whenever we asked, they just said they ordered and should get in a few days. They cannot provide any info about the order and tracking of that part. it turned out they never ordered it but just kept lying. 2. I only drove 5 times since I bought the car, even below 150 miles. Already found 3 issues. 1. We test drove it and purchase it one week later. The car could not start the first day we bought the car. We literally just stuck on the road side of the dealership. That is the way they did 120 checks and took care of the used car. They promised it was just a battery issue and everything else is fine. We trusted them so we did not return the car. So ironic that they said they did over 100 checks before selling the car but not even make sure the car can start or not. They explained that the car just needs to replace the battery and everything else is fine. We trusted them so we let them fix the car the first day we bought it. 2. We found the head rest on passenger side won’t go up, but since this is a small issue, we did not complain it. 3. it is just within a month, we only drove 5 times and not even 150 miles. We found another serious problem: The heater did not work! We never tested it because it was hot when we bought the car. They did not check, or they did check but not even tell us! It was made in 2017, not that old, and we paid 40k so not a cheap one. If you did not check the car before selling, please don’t say you did over 100 checks before selling the car. We relied on the information you provided to make the purchase. But It turned out False advertisement & misrepresentation is an auto dealer fraud!

I called the dealership and spoke with Tony C and I told him what kind of car I was looking for and I will be there within the next hour I got there and he had everything ready for me the car I wanted and in several of colors to choose from Tony is so knowledgeable ,personable , professional and very efficient …Benz of Stevens Creek you guys have a true Gem ..Thank you again Tony C I will make sure to come see you when I upgrade 🤪

Professional and reliable service.

My services guy Steve Kirksey is the best. I moved to Cadillac and came back to Mercedes just because of Steve the great customer service anf support from Mercedes.

Friendly staff. Great service. Clean environment.

The Service department is outstanding.

First rate service, professional staff.

They fixed an electrical tail light problem others could not fix

Charlie Fish is awesome, always goes the extra mile to get our cars serviced to our demanding specifications and always treats us more like family than just a customer. The sales team is very helpful when we are looking for a special vehicle, they rock too!

Charlie Fish is my Advisor. He does a great job of servicing my car for the last 12 years. He is thorough, kind, friendly, as goes the extra mile to make sure everything is right, and in top condition.

My service advisor (for the last 10-15 years) Danny takes care of me. I cannot recommend anyone nearly as good as him. 10/10 #e43amg

My service advisor Susan is very knowledgeable, professional and personable. She truly looks out for her clients. She explains what has been recommended by the technician and will tell you what should be taken care of right now and what can wait to be corrected. I trust Stevens Creek Mercedes with my vehicle.

David N, and Kith were wonderful! Very easy going and easy to work with. Will definitely be returning here for all my new vehicle needs!

Charles is the most outstanding service advisor I've ever had in 30 years. I've owned every luxury brand. Lexus, BMW, Jaguar. Porsche, Cadillac. Charles Fish in Stevens Creek Service Department is the most dedicated professional I've ever had the pleasure of working with. He is a hard working man who will call you at 7pm to keep you up to date on the status of your car. He works late to make his clients happy. He really is one of the biggest assets that the dealership has.

For personal reasons we had to return a leased car early that we really loved. Kenneth made the vehicle return process very easy and he did an amazing job in finding a replacement car that met all our needs for a new vehicle. Kenneth listened well and followed up on all action items in a timely manner. When we had a minor after sales issue Kenneth took care of the issue which was very much appreciated. We can only recommend working with Kenneth and the dealership as we had a great experience with both.

One of the worst dealers I have ever worked with. BEWARE - Check their BBB rating and complaints. I had it enough with these [non-permissible content removed]. Requested warranty cancellation and was informed that it will take 6-8 weeks. Within week 7-8 weeks I requested updates and Sean Shah, Customer Financial Services Director, was the rudest person I came across. I was pushed back that its not 8 weeks yet and I do not have any right to ask for update. Now its been 10 weeks. I been asking updates but they stopped responding. This includes Sean Shah, Moe Afschar, and Aaron Riddle. Good luck with a director like Sean Shah who stop responding because customer request cancellation - and being rude just because a customer ask for update. I have utilized everything possible to reach these guys but no response. Now, I am in process to go the legal way and my lawyer asked to confirm their legal address to serve the summons for the court, and these guys again telling me that someone from the customer relations team will contact me to provide the address. I hope every buyer goes thru their BBB rating before doing any business with this dealer.

I am loving my new car! It is by far the best ride i have experienced! Thank you!

Pleasant experience in the purchase of my vehicle. Tony Chiem was very professional and friendly.

I brought my 2015 GLK here to have the passenger airbag replaced via a recall. This was the nearest MB dealership to me at about 60+ miles. I dropped off the car at 8:30am and it was ready by 11am. The car was washed also which I did not expect. Since it was a recall, there was not charge (although I was provided with a full estimate of the recommended B service (40k) -- There is no getting around it, a MB is an expensive car to maintain, know that when you buy it and just accept it so you are not constantly freaking out by the big numbers. I appreciated the fact that Erica knew I travelled a long way and was waiting for the car and made sure that the work was completed as soon as possible. The facilities was clean and modern and there was a couple of nice coffeeshop within walking distance of showroom.

Great service, organized, timely.

I made an appointment using dealer's chat feature. I clearly stated that I wanted a loaner when I made the appointment. I arrived 10 mins before the appointment time, but I had to wait in the car for 50 mins because the adviser that I was supposed to work with wasn't there. I wanted to drop off the car and go quickly because I had an important meeting, I was late to the meeting. They also said I didn't have my loaner reservation. I ended up getting one, but with the wait time and reservation mix up, I wasn't too happy.

Great experience, highly recommend my dealer and agent

Car salesman excellent, helpful and successful. Very polite. Manager whole ?closed? the deal rude, abrupt, practically grabbed my cashier?s check out of my hand.

Great experience. I requestd for a tire change. It was fast and satisfying. They even provided me a car wash.

I'm very happy with my service advisor Susan Sulimani. She's awesome and hard working. She always goes above and beyond customers service. She's honest and clear, in explaining, what needs to get done. I leave with a positive feedback on my next service.

Samad was wonderful to work with during the purchase of our new GLC SUV. He found the exact package we were looking for during a tough market. He made sure our purchase went smoothly, answering any and all questions we had. Samad spent extra time after the sales was complete, walking us through the details of the interface of our new car. I highly recommend Mercedes Benz of Stevens Creek and particularly, Samad.

He called several times and handled everything well. Asked for pictures and had the part ordered.y car was ready on the same day.

Steve Kirksey is the best !! He provided outstanding service to his custumers

I recently took my GLK250 to Mercedes-Benz of Stevens Creek for service. They exceeded my expectations from the beginning. From dropping off my car, to the regular updates from John Stansberry, to the quality of work performed, to the post-service check-ins, I was extremely well taken care of. Going forward, this is the only place I will take my vehicle and I would recommend them to anyone.

Always excellent service my thanks to Troy Schalk and the entire team.

Awesome staff and facility, They made our purchase process easier and less stressful. Kenneth from their internet sales team and Vi from their finance team helped us out and both were awesome to work with.

My service advisor, Nate Grant, was great! Friendly, professional and very helpful.

I took in my car for a B service and when I went to pick it up there were scratches all over it! My service advisor Danny was very nice since I was extremely upset and offered to detail it. When I went back 4 days later the scratches were out but there were awful swirls all over and the car looked “cloudy”. That’s when I had to ask for a manager. They ended up sending it out to a detail service. I went back to pick it up and it looked great but I was upset no one came out to talk to me or even call to check it. Just the attendant lady when she checked in the rental.

Prompt and courteous service advisor.

Excellent service! Erica the service advisor was extremely helpful.

Exceptional service when I had my car due for 30k scheduled service.

Excellent service in MB Steven Creek and most especially our advisor Ethan Kurtz who helped us a lot when we had bad experiences and problems after our service in Autobahn Belmont..

Overall very good. The turn around was also very efficient.

Had my tire damaged. Took the car in and they covered it under warranty and replaced it. In all my past visits, the staff has always been excellent and competent.

Awesome sales executive who made the decision to buy GLE easier for us, Jughbir supported us all through the process and even afterwards the sale he offered us all kind of help like buying car accessories at discounted price really appreciated all his dedication for positive customer experience

I found a used car that I liked at a Mercedes-Benz AutoNation dealership, and I did all my homework, including obtaining my own finance through my bank. I had everything ready to go. This was a Tuesday. During the test drive, I notice that the back up camera and panoramic view (also cameras) weren't working. My salesman was with me on the test drive, and he notes that he will fix it. After all, it's AutoNation, and they can send it to their Lexus dealership, he says. Bring it back next week, we'll give you a loaner. No problem. Paperwork took 3 hours to prepare. I did have a trade in. This wasn't a huge issue; the wait was worth the car I was looking for. However, during the wait, my salesman lets me know that finance isn't "fond of me," probably because I have pre-approved financing and everything well-organized. Unprofessional. Eventually, I finally get into finance to sign. I asked the finance rep why he needed my income and job title on another credit application if I already secured financing from my bank, which is a partner with this dealership. Perhaps he took offense and thought I was questioning his competency. He started calling me "young man" and telling me that he does this all day. Unprofessional. The finance rep also insinuated that I couldn't use my credit cards for the amounts agreed with the salesman. He asks the manager to come in, who promptly confirms that I can. I also reminded the manager about the promised repairs to the back up camera, which he wrote down, something that the finance rep refused to do. No apologies received from the finance rep. Again, unprofessional. Finally, I had my car and drove home. One week later, a Tuesday again, I follow up with the salesman for the repairs to the vehicle. He says that he was going to ask me to bring it in the same day, but he couldn't because loaners were now unavailable because some people have been stealing loaners? Isn't that what insurance is for? Regardless, he reschedules for one week later, another Tuesday. I don't feel confident about this, and I again confirm via email that the repairs are included in the vehicle sale price, per our discussion. He confirms. One week later, on the day before the new appointment, I follow up again via email, and he replies with a confirmation of our appointment. Just hours later, he lets me know that the confirmed appointment has been cancelled, and he needs to set it for a week later again. No apologies received at all. Unprofessional. I am currently waiting for this 2nd rescheduled appointment, and honestly, I'm not confident that it won't be "cancelled" again. I have been waiting to leave this review because of the promised repairs. I had hoped to leave a positive one before I received a "last chance" email notification today to leave a review. Here's my review: I have close to zero faith or trust in this dealership at the moment and absolutely cannot recommend it.

Thank you do much for taking such care of me and my car! I recently switched to Stevens Creek as it is closer to home and a friend of mine works there. The service was efficient, friendly and professional! I highly recommend Mercedes of Stevens Creek!

Their courtesy and decency

I am happy with the services at Mercedes-Benz of Stevens Creek. My advisor is very helpful. Highly recommended.

Thank you do much for taking such care of me and my car! I recently switched to Stevens Creek as it is closer to home and a friend of mine works there. The service was efficient, friendly and professional! I highly recommend Mercedes of Stevens Creek!

Extremely courteous and professional service advisor John S.

Very organized and helpful technicians.

Excellent Service, customers are always coming back?????

I recently took my GLC 300 for service to the Stevens Creek dealership and had great communication with my assigned service provider. I am on a prepaid program and am able to drop off the car & pick up a loaner, which is really convenient. And the added bonus is that the car came back to me detailed clean!!

Excellent car and beyond. This a beauty in the making and exceeded all expectations. Love it everytime get inside or drive it will remain a Mercedes-Benz customer for LIFE. And the dealership is Stevens Creek and a shout out to Tony and Dusan for making it happen.

Danny is great and always help me with good service and experience.

Words can not describe the true levels or impacts this experience has had on me and my fiancé. Her and I are both living on borrowed time as a result of pre-existing health conditions and I really wanted to allow her an opportunity at some of the more ideal experiences in life, but instead she's being forced to watch helplessly as these people at Mercedes Benz of Steven's Creek methodcally and without conscience, drain my pockets and my insurance policy for everything damn thing they can. To date, in a matter of only 1 week, they've managed to rake me for $14,000 with a balance of roughly $19,000 still remaining, on a vehicle purchase of 16,782. When I go in to talk about the situation no one is willing to listen. They avert their eyes in the opposite direction with responses all indicating the same thing :"you need to speak with your sales advisor" or "I don't know, I'm not the one who sold you the car". When I call they send me on phone looks, always resolving me to speaking with a machine. My car was just serviced there for extensive damages, and the Service Manager would not even allow me to physically see the vehicle until I signed over a 7,000 dollar insurance check. I mean, he would not allow me to even glanced at it from atar. I HAD TO SIGN THE CHECK FIRST,a check that was in his physical possession. Eventually I conceded, and he returned to my possession literally bought me to tear. The car was FILTHY! IT LITERALLY DROVE LIKE AN OLD DATSUN. THERE WAS NOTHING ABOUT THIS VEHICLE THAT COUKD BE CONSIDERED EVEN CLOSE TO HAVING THE CHARACTERISTICS OF A MERCEDES [non-permissible content removed] BENZ

One of the best customer service I have ever experienced! I even bought the mechanic a gift to express my gratitude!

From the return of my leased vehicle to Marvin assisting me with choosing a new one, I felt valued. The process was smooth and I was given all the time I needed to make a decision. After he toured me through the whole lot, he explained all features in detail to narrow down my choices. Not to mention he assisted me a few times once my vehicle was off the lot. I also want to show my appreciation to the gentleman that helped me at the end of my sale in the finance team.

Customer service by Asad Hanif at Stevens Creek MB was great. I wish there were more people like him in customer service in other MB dealerships. I will definitely going to recommend others to this dealership.

From being greeted upon drop off to pick up, the attitude of personnel were very professional and efficient. We appreciate that very much.

The dealership is very nice and provides excellent customer support

I thank Nate Jones for his kind ornanization and their services

Thank you Susan Sulimani. Our Benz has had some very difficult to diagnose problems that have necessitated several return visits. Turns out that it was hidden rodent damage. They just kept plugging away until the damage was found and it wasn't easy. Susan has been a blessing for the past years we have had her as our advisor. She does a very effective job of interacting with the service folks who do the work.

Troy was amazing! Very willing to work with my time schedule and provided great service to my GLC! Thank you!

The dealer did a great job. I got my car?s windshield replacement on time. Free loaner car during my car was in their shop.

Excellent service, great help from Ethan Kurtz! Thank you!

Everyone was extremely helpful and accommodating! I would definitely recommend to anyone!

Over service advisor is Steve very welcoming person he explained us what they do for this service highly recommend it

My service was for a "AEM". Jake, my service advisor was excellent and highly recommend. I have worked with him a long time.

I was helped in a very timely manner by Asad and the financial team. They helped me get just what I needed for a great price. I will definitely be returning for future purchases!

It was nice and easy. We were taken care of quickly and Ken was amazing. Would definitely recommend.

The staff at MB of SC have repeatedly found ways to provide service above and beyond what is expected. We have been extremely pleased with the treatment we receive, whether it be in sales or service. Highly recommended.

This is my first service since the Pandemic. Overall I am reasonably satisfied with the service but I have a lingering concern that every time I bring the vehicle to this dealer that they discover some reason for maintenance items that drive the service over $5K.

Efficiency Reasonable prices

Staff at Stevens Creek Mercedes Benz were very professional. They answered all our questions and showed us complete details of the car. Very easy transaction in purchasing vehicle.

Brought my Sprinter for the diesel emissions fix and when ready, 5 days later, it was dirty and with multiple bird droppings on it. I asked for it to be cleaned up and was told first by the pickup desk person that they do not wash cars. I then went to the service receptionist who proceeded to find the service manager who bluntly told me that because it's a van, they store them outdoors and they are not responsible for "acts of God". I then asked for a wash voucher at a local car wash, and he said that they don't do that. Needless to say that I was not happy with their response.

MY service advisor Nate is nothing short of amazing. An overall great person that communicates with me well, takes the time to understand what I need, and listens. I highly recommend him if you go to the dealership to service your Benz.

Feel very fortunate to have Charlie as my Service Advisor! Always ensures my repairs are done and with high quality. Keeps me completely informed all along the process and the work or repairs I need are performed diligently. The other staff is quite courteous and pleasant as well.

4 months after I sold the vehicle I started getting toll violations for the vehicle someone else is driving!

Steven?s Creek performed my recall quickly and smoothly.

Tony is exceptional! We had a very smooth process of buying E350.

I recently purchased a 2021 GLC 300 from the Mercedes Stevens Creek dealership and was impressed with how quick ,seamless the process was until taking delivery of my vehicle.Kamil Beiteshagh,who helped me with the purchase and was very amicable and took great care in answering all my questions and continues to be helpful even after several days of my purchase .Du?an from the finance team assisted me with the paperwork and was very helpful too .I would recommend this dealership to anyone who is looking for purchasing a Mercedes in the bay area.

The dealership tried to duplicate my problem and fix. They replaced all parts under recall and tested. Found that the car's battery was weak and part in turbo was broken --all was not anticipated when I dropped off. They also informed me of a settlement for owners of our model and that was especially appreciated.

Auto Nation Stevens Creek is a good dealership with quality customer care.

It was a wonderful and easy no hassle experience. The people were great and very easy to deal with. I really recommend this place.

Every visit to MB Stevens Creek is a positive one. My service manager is Danny Ho and he is awesome. He goes above and beyond to take care of my requests and gets me back on my way as quickly as possible. Thanks for always making me feel welcomed, MB Stevens Creek!

Charlie fish provided very good service. He is very professional, listens to us and provides constructive feedback

I recently bought a 2021 GLC 4matic and turned in my 1999 E-320 who had been a wonderful vehicle. I worked with Tony Spencer and Ellen Lans who were so incredibly helpful and "went above and beyond" in making my car buying experience smooth sailing. Ellen and Tony have taking time answering my questions and have followed up with me weeks later to see how things are going. Mercedes Benz of Stevens Creek is such a class act dealership and everyone there was so helpful and friend. I would definitely recommend anyone looking for a new vehicle to think about contacting Tony and Ellen at the Stevens Creek dealership. I am ONE very happy customer!

Emission recall update and service completed in one day..

My service advisor, Jake, was extremely helpful. He went out of his way to help me, especially when I had to call him after the service. I had a loaner car and when dropping off the vehicle, I forgot to take out my laptop which was on the backseat. When I got home and noticed my mistake I called Jake who immediately 'looked for' the loaner car and took the laptop into his care. He then kept it until I could come and pick it up. He saved my day!

Great experience with the service and engine light check. Since I had an engine light on, I would have appreciated to get priority on a loaner car and not waiting for 10 days until a loaner was available. Overall great service

I had the best experience with my service advisor, Nate!!!!

Steve Kirksy is nothing short of amazing! Completely trustworthy, always ready to help, and professional. He keeps an eye out for my car as though it was his own, makes sensible recommendations looking out to ensure safety and reliability. I am grateful for his help and would highly recommend him.

Efficient and timely. Easy to obtain and return rental car while having my car serviced

Good service from representative. Friendly staff. Clean facility.

My Service Advisor, Ethan Kurtz, was EXCELLENT & highly recommend!

Thank you to Mercedes Benz and especially sales person Tony to give us grate services and what ever we need I?d ,beside that he didn?t put any pressure on us. I recommend everyone who wants to get perfect deal and good services, visit Stevens Creek Mercedes-Benz.and ask for Tony

I love working with Steve in service. He is so friendly, responsive and easy to work with. Always does what he says he will do. I couldn't imagine working with anyone else.

Had a smooth and easy quick service for my car. Immediately received loaner vehicle

I made a maintenance appointment with my favorite service person, all went as smooth as could be!

Repair work seems fine. The ML 350 runs well, but did lose a bit of fuel mileage. Old highway was 33, now it is 31.3 mpg. Sure the DEF consumption will go up as well. Can't comment on cost because all of the work was completed as part of the emissions settlement. Could not get a loaner car, van service was discontinued due to the pandemic and dealer would not cover an Uber. Most dealers do. Not a big issue.

Made purchasing a vehicle relatively simple. Friendly staff walked us through the ordering process. Thanks again Bill!

I did not want to do review because my review is not going to be positive. Overall the service was okay. But when I was driving home I noticed some marks below the handle bar. Some mud was spread all over plastic cover and scruff Marks on drivers door rail. This was my long time back to Stevens Creek Mbz and I was disappointed. When you are accustomed to a meticulous job, this was a big “No”! This may not be a big deal, but I’m wandering how the actual service on the car had been done. Not a pleasant one for sure and suspicious.

This was the worst car experience ever and its not over-I saw a car online that I liked and price was good- I went to them with a pre-approval from capital one and it took a week for them to send me the papers- long story short- I had to handle the financing myself- the deal took a month. Now I have the car and drove it less that 200 miles ( 2012 ML) and the check engine light comes on- I took it to my local Mercedes Dealer and the car needs thousands of dollars in repairs- all should have been uncovered by their 150 point check list. Teh worst part is that the car was supposed to come with a 3000 mile/3 month warranty. When my dealer caller the warranty company , they dont have the contract. So far the dealer has not handled this. STAY AWAY

My service was for the airbag recall. Erica Flores, the service manager, was most efficient and courteous. She expedited the work and it was completed in a very timely fashion. I was very impressed with this service, including the surprise car wash.

The staff took time in answering questions & addressing my concerns. Valeria(sales) & Josh?(financial service) did a great job. Thank you guys!

Highly recommend this dealer! Ask for Ellen. She will set you up with the right car and is super timely. The entire leadership & staff team has been professional and kind with all my needs.

Everything went smooth. Kenneth, the MB guy, knows what he?s talking about and gave substantial input on which preowned vehicle to buy. We ended up with a 2018 GLC 43 AMG with less than 10k miles. What a sweet deal!

The experience was awesome and Jake is an awesome Service Representative.

Very professional. Complete the work as promised.

Wanted to trade in our car for a slightly bigger one, knew what we wanted, they gave us what we wanted for our old car and walked out completely satisfied! It was seamless!!

Well done on time for annual checkup and servicing; Steve Kirksey is very gracious and considerate!

Service on my S550. The loaner car was so important. Charlie really helped me throughout this process. The insurance covered most of the complete service

Create customer service by Mr Baser, I will recommend him to all my friends.

Service desk quoted $600 but when I went in they said $1,509!!!