Recent Reviews from Mercedes-Benz of Stevens Creek

We bought couple of cars from Mercedes, Stevens Creek, San Jose. My experience with this service location from 2007 is memorable. In the last service appointment, they treated me very badly not upto the Mercedes standard and also they charged me for $300 for engine check when engine is fine. It is not fair

Good !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Courteous personnel, clean facility, easy process, excellent service rep. New loaner car. Smoothe and hassle-free.

Very nice and professional people work at Mercedes-Benz of Stevens Creek. Technicians diagnosed my car a fixed a problem very quickly. Special thanks to Ethan Kurtz for understanding customers needs, providing loaner car and regularly updating us with the repair status.

very kind and nice service by James.

My car buying experience at Mercedes Benz of Steven’s Creek was traumatizing. I had communicated with the dealership before arriving to view the GLC300s. Our sales person, Steven was very pleasant and showed us used cars on his computer. We were not asked if we wanted a new car. Steven told us they had a promotion on the used cars with an interest rate of 2.99 percent. That rate immediately grabbed our attention. He showed us a 2022 GLC with about 8,000 miles. We decided to go with it because of that interest rate. The dealer offered a $4000 for our Rogue as a trade in but Car Max had previously offered us $6,000 so we drove to Car Max and sold our car. Steven came to pick us up from Car Max and brought us back to the Mercedes dealership, to come complete our purchase. My husband and I filled out the application. We both have excellent credit scores over 800 so we knew financing would be a breeze. After a while, Steven returned with another manager to let us know the 2.99 interest rate was only valid on used cars from 2021 and not applicable to 2022 vehicles. At that point we were stranded since we had already sold our other car and had no way to drive back home. We had a heated discussion and the Steven’s manager said there was nothing they could do to help. Leaving without buying a car wound make it hard to get back home and get to work during the week so we ended up buying the car at an interest rate close to 6 percent. I even pointed out to the manager their website had lower interest rates but he said they do not match what their website states. The cigarette lighter cover in the car was broken and we were told they would be replacing it but the parts department was closed so we should be expecting a call for that. Steven sent a follow up email a week after and I expressed my frustration with the car buying experience. I followed up again to inquire when the cigarette lighter cover would be replaced. My emails have been ignored. Buying a Mercedes was supposed to be a dream experience but I find it hard to get over how we were treated and continue to be ignored. A Mercedes Benz dealership should have better customer service!

I took my car in for the B1 service. The process was quick from the beginning until the end. MB provided a rental car and they also honored the 10% coupon for the services.

Steve was very accommodating and re-checked an issue I felt was important.

My car buying experience at Mercedes Benz of Steven’s Creek was traumatizing. I had communicated with the dealership before arriving to view the GLC300s. Our sales person, Steven was very pleasant and showed us used cars on his computer. We were not asked if we wanted a new car. Steven told us they had a promotion on the used cars with an interest rate of 2.99 percent. That rate immediately grabbed our attention. He showed us a 2022 GLC with about 8,000 miles. We decided to go with it because of that interest rate. The dealer offered a $4000 for our Rogue as a trade in but Car Max had previously offered us $6,000 so we drove to Car Max and sold our car. Steven came to pick us up from Car Max and brought us back to the Mercedes dealership, to come complete our purchase. My husband and I filled out the application. We both have excellent credit scores over 800 so we knew financing would be a breeze. After a while, Steven returned with another manager to let us know the 2.99 interest rate was only valid on used cars from 2021 and not applicable to 2022 vehicles. At that point we were stranded since we had already sold our other car and had no way to drive back home. We had a heated discussion and the Steven’s manager said there was nothing they could do to help. Leaving without buying a car wound make it hard to get back home and get to work during the week so we ended up buying the car at an interest rate close to 6 percent. I even pointed out to the manager their website had lower interest rates but he said they do not match what their website states. The cigarette lighter cover in the car was broken and we were told they would be replacing it but the parts department was closed so we should be expecting a call for that. Steven sent a follow up email a week after and I expressed my frustration with the car buying experience. I followed up again to inquire when the cigarette lighter cover would be replaced. My emails have been ignored. Buying a Mercedes was supposed to be a dream experience but I find it hard to get over how we were treated and continue to be ignored. A Mercedes Benz dealership should have better customer service!

Great dealer ship fixed prices don't over charge like other dealers.

I have been a customer of this branch for almost 3 years. I bought my cars and always bring them to this place for service as well. I haven’t had any issues or problems with their sales persons, finances department and service department. People are super friendly and they understand what I need and they try to keep customers, satisfied.

Buyer Attention I purchased my 2019 Mercedes C43 a few months ago. When the first time I visited the dealership and checked out the car , the side skirts were already off . The salesman (David) and the General Sale Manager (Iyad) promised that the dealership are going to order a new set of side skirts for me and the side skirts will be reattached professionally. After a few months, the side skirts came off again and I found that the side skirts are not reattached properly as promised. The 3M tape covers are not even fully removed. I am extremely disappointed about the issue and the "PROFESSIONAL" services of this dealership. Updates: I received a call from the salesman David a week later after I posted the review above. He asked me to remove the review on here so he can talk to their management team. I refused to remove the review until the issue is resolved and they never follow up the issue with me again. I ended up spending serval hundred dollars from my own pocket to have the driver side side skirts replaced. I can't believe how shady the work this dealership had done on my car and the service are totally unacceptable. I hope all the potential buyer can see my review before they consider to purchase a vehicle from this dealership. Due to my bad experience, I don't recommended anyone purchase any vehicle from this dealership.

Scheduled a service, Susan was great she advised what need to be done, get me a loaner and when I pickup the car, it was clean and washed.

I waited several months to have a new car but it was not arrived on time. The dealer provided me another car ( which was better than the original one) with the same price of the original one. They helped me find a low auto loan rate. The whole process was about 4 hours. I was very satisfied with the service.

Very good experience with the repair performed on my coolant leak. The service manager (Susan) went above and beyond expectations by explaining all my options clearly. I would definitely visit again for my next need.

I took my car in for a routine maintenance. The intake person was rude and I dealt with that with my support manager. I learned there was a recall on my car and it was going to take more time before I get my car, fair enough. I got my car back and it was actually damaged. There's a very loud scraping sound when I make a left turn. VERY LOUD. And my console is acting up, it jumps around when connected to my iPhone. I took the car back to the supervisor I worked with and was given a loaner. It took over a week. I received a call that my car was fixed (the manager drove it) and no more scrapping sound. I got my car back and no it was not fixed. And according the receipt I received it was driven. I was lied to. There's still issues with my car and I have had to call and call (AND CALL) to get this addressed. I should have never gone to this dealership. I will be contacting Mercedes Benz directly next.

Buying new or used Mercedes

Worse service I had with Mercedes -Benz . Trying to call and make a service appointment. I called the first time and I waited until I was the first in queue and the line was cut. I called the second time and it happened again. Wasted 45 minutes ~ I am going to the service center right now and I will see what will happen !!!

Ryan Chan of MB of Stevens Creek was very responsive to our needs to purchase a new Mercedes. For example, he was able to answer all of our questions and even rearranged his schedule to assist us.

It’s pretty nice and decent service as needed or per request. Easy to drop off and pick up. The car is always got washed after being serviced.

Mbz of stevens creek is such a welcoming place. I worked with Ellen Lans who helped me through making decision. Cannot recommend Ellen enough to anyone who’s considering a Mercedes car. This is the second time I work with her team. The professionalism, the knowledge and being not pushy, rather helps you make an informed decision. She will be able to secure a great deal.

Excellent service especially Mr. Tony Chiem.

James was the best service advisor I’ve had at Mercedes’ benz of stevens creek I’ve had another back then but he made me feel so comfortable from the start I trust him with my car and I would refer anyone here specifically to him! Over all a great service experience!

I'm literally shocked at how rude the customer service person here behaved today. I called upfront and scheduled an appointment to test drive a car. Once I arrived, I told I don't have plans to buy the car today. This guy is now immediately upset, he is like well then I'm not going to help you, I'm going to find some other sales rep for you. Then I kept waiting for another rep to show up. This rep, while nice, has no idea about what is she doing. She spent 15 mins trying to find the car in the lot and finally gave up. I ended up not doing the test drive, and returned. (remember I had called upfront, and still the lazy rep didn't take the time to arrange the car for me) Horrible car place!

I walked in for test drive and got harassed by Marius about how Ukraine should surrender to Russia.

Didn't buy a car just service but Vincent went above and beyond! I know where I'll be buying my next car! Thanks!!!

Service has deteriorated significantly over twenty-five years as a customer! If it were not for Charlie Fish I would be a former customer.

Awesome staff, Keneth Nguyen is very helpful and very knowledgeable!!! He answered all our questions no problem. 👍👍

Went in for the parts dept, very good service.

Quick respond

Just bought a C350 here from Asad Hanif. Very nice guy, excellent salesman. He took the time to go over all of the features of the car with me? It was very nice of him he didn?t have to do that, and I really appreciated all of the extra help with getting the car ready for me since I bought it before they even had a chance to fully inspect it and clean it up after the lease return. I would definitely highly recommend him. I got a great deal on the car. I love it! ? Also big appreciation to the finance guy Abdul Haya and the sales management team for honoring the online price even after I had signed all of the paperwork at a substantially higher price? You guys are absolutely awesome! I am a very happy customer!

Just bought a C350 here from Asad Hanif. Very nice guy, excellent salesman. He took the time to go over all of the features of the car with me… It was very nice of him he didn’t have to do that, and I really appreciated all of the extra help with getting the car ready for me since I bought it before they even had a chance to fully inspect it and clean it up after the lease return. I would definitely highly recommend him. I got a great deal on the car. I love it! 🙂 Also big appreciation to the finance guy Abdul Haya and the sales management team for honoring the online price even after I had signed all of the paperwork at a substantially higher price… You guys are absolutely awesome! I am a very happy customer!

Sales person Marius was more talking about Ukraine to have “peace” with Russia rather than telling about product and service. He saw my Ukrainian flag pin on my vest and decided to ask whether I was Ukrainian and how were Ukrainians doing. Left this dealership with horrible feeling. Not sure if I ever gonna go back there to get harassed like that.

I appreciate the attention to detail and outstanding customer Suzanne provides each time.

A great experience from start to finish. Staff was always approachable, friendly, and patient.

Well run Service Department with excellent customer service.

Worst experience ever

Their finance department is almost impossible to reach or work with once car is purchased. I tried so many times to talk to them and time and time again promised for a call back but no response. What’s the point of buying from a dealership which has no intent to serve you as soon as car is out of their shop

John Stansberry is very nice and always pleasant. Service has always been done well.

I am happy because they have my car ready in a short time, thsnks

The service manager John was great. Very thorough, friendly, and professional. He kept me informed on the repair. It was a major repair. The car was in the shop for 5 days. John kept me updated with the progress, so I was not worried at all. The car was completely repaired. Running like a champion again.

Excellent Service as usual

Excellent service 👍🏼

Great service provides complimentary car. Long wait to get the car in for service.

My service manager was a complete profession in all aspects of her job and created a pleasant experience for all the service i needed at this time. I would be deeply disappointed if I was not able to work with her again in the future.

I brought my 2020 Convertible AMG E53 for a repair and I can't say enough how professional and helpful the team was. Danny H was my my service advisor and he was absolutely amazing! Thank you!

Steve Kirksey is great. I will only by Mercedes because of the service they provide. The best !!!

The service department is so great here. My service advisor, Vincent, is always available to answer my questions and he's excellent at letting me know ahead of time what, if any, my charges will be. I trust Vincent and the service department with my Mercedes.

Danny Ho was very professional, efficient, and responsive. He accommodated my schedule and needs without reservation. Also, Lam provided very professional service on my retrieving the automobile after the service.

Danny is the best. He has been my go-to advisor. Communicate efficiently. Quick to resolution.

I got a 2014 GLK 350 to fix the parking brake issue and a recall for replacing the passenger side airbag. Ethan Kurtz, as my service advisor, responded quickly and always address my questions in the first place immediately. He identified issues and found solution quickly, and provided an accurate repair estimation with all the details outlined. Super knowledgeable and professional, strongly recommended.

My Service advisor and others who I dealt with were all very courteous and professional. The repairs get VERY expensive. I guess that comes with owning MB. But the quality of work is good. As my car is getting older, I probably will find private mechanic for maintenance, because dealership prices are REALLY expensive.

I met Danny Ho on my second visit this year: he is very welcoming, helpful and very knowledgeable. My experience at Mercedes Benz of Steven Creek went from satisfied to beyond expectations Thank you Danny!

Felt welcomed. Nice service indeed.

The absolute worst service experience I’ve had with any car maker anywhere. 11-days. Never a peep from my service advisor. Price gouging. Everyone is totally rude and over-worked. Honestly just take the extra half hour to drive somewhere else. Update: Even after 11-days and over $4,000, the issue was never resolved! Still having the same coolant leak. Drove out of my way to MB if San Jose on Capital Expressway and had a much better experience. If you like your car (or your money or time) don’t go to Mercedes of Steven’s Creek.

Service easy, simple and efficient. Great experience.

Nikhil was very helpful, polite and patient, he will listen to you and try to work with you and find the right vehicle of your choice. Very happy with the Awesome service.

The vehicle was ready at the time they said it would be and was fixed correctly by polite helpful personnel

Good experience. Jim is amazing and extremely responsive, but a regular 30k service and basic seatbelt motor replacement took 2 weeks! This was after the motor was ordered a few weeks in advance. And they tried to convince me to drop car without a loaner. I had to reschedule 3 times to get the loaner and put up a fight. However, the techs and staff are friendly, but they are either grossly understaffed or need to invest in a proper planning/scheduling.

My car caught a nail in a tire and I drove it to Benz Service Center in Stevens Creek early in the morning at 7 am, trying to get it fixed early so I can drive it to work. I run into Service Advisor John Stansberry who is checking After Hours Drop Off cars. He immediately checked my car and put the work order in. While I was in the waiting room waiting for the car to be fixed, John came by 2 times to give me updates of the fix status. He told me the tire is repairable and the timeline of the fix. He also ordered an exterior courtesy car wash for me. I received my car ontime. The service team did a great job to fix the tire. I am very appreciated for John's help. Without his dedicated and efficient work, my car won't be fixed on time.

The purchase experience was very pleasing and in particular I would like to acknowledge that Kamil was a great person to work with. He helped me get an awesome car and was very flexible and accommodating.

Danny Ho is always punctual and care about his clients. From annual service to warranty fix, he always delivers 5 stars service and give me honest advices more than I can expected. Highly recommend!

Arrived, and my service registration was done with an employee that could not deal with my vehicle (NEVER do Online registration). They sorted delivery easily. A small service that I expected to be done almost while waited turned out to be a 3 day task (Guess because of scheduling). And a small job that a "no-brand" shop could do for $100 - 200, cost me $800. But besides that nice and clean store.

Erica is great

I loved the way they have the cars sparkling clean

Excellent service and we found the car that we wanted. We paid and signed off all paperwork and left! Easy!

Pretty bad - Service had a loaner that got a flat tire. Dealership stranded me at 2:00 AM in the morning with no way to get home. The Mercedes cars and service are definitely not what they use to be considering my new vehicle needed major mech repairs at 14k miles. Did they do anything about it? No - Did they call an apologize - no. The company could care less. This was the third time my car had issues. The first time - they scratched the passenger door. Thank god I had pictures as they were not going to fix that. Now - post selling the 2021 hunk of junk of a car - can't get "Nick" at the dealership to cancel warranties. Buyer beware - don't let the Mercedes emblem fool you. This dealership is the worst - the Mercedes car itself - has some major dependability issues. Happily a new Model Y owner - oh and what's better- they don't offer 8k+ of necessary warranties to keep you driving.

Took my Mercedes in because of a loud noise occurring in the rear of the vehicle. Received exceptional service as always! Was able to get a loaner car while the car was diagnosed and repaired. Can’t thank Giselle enough for all she does to provide customers with world class service! Best customer service hands down. When I picked up my vehicle it was shiny and cleaned inside and out! This is top drawer service! Thank you Giselle!!!

efficient intake and information. goodf facility. lack of any regular pickup or delivery of customers. Phone wait times can be interminable. Apparently good workmanship. No unnecesary work recommended.

The service at all levels are outstanding! I am very satisfied and pleased to continue my long relationship at this establishment.

I purchased a 2023 GLB250 on 10/30/2022. This was the first time that I left the Central Valley to go to the Bay Area to purchase a vehicle. I had the most easiest transaction ever! So far I purchased close to 10 vehicles in my lifetime and kept more than 7-10 years and did not have a smooth transaction and faced racism. But for this time it was the most pleasant experience that I had encountered. Nick K. made the arrangements for Gary S. to show me the available inventories and I picked one. The paperwork was done pretty quick and we got to take the vehicle of my choice home. It was that simple! They were super professional and friendly. They have a HUGE inventory selections than most dealers. Excellent price and customer service! If you are afraid that you pay more sales tax than your county, don't worry. The taxes are calculated base on the county that you resides in. I highly recommended this dealership. They are the best. They will treat you with the utmost respect that you deserve. Thank you Nick and staff for your EXCELLENT service!!! I am happy with my vehicle!

Excellent service department. Always updated on my car.

Just picked up 2022 EQS580 - the car is fantastic. I've been in touch with the sales people for many weeks before I actually decided to go forward with this particular car, I test drove an EQS450+ and have EQS450 SUV on order. But finally, the dealer agreed to make a deal on my dream car - the 580, which is an absolute joy to drive - it feels like I missed the last 10 year of car industry developments. I wanted to thank all the staff for their patience with me and making this happen. The actual buying process was super smooth, calm and stress free - just like the car itself. This is a second Benz I'm buying from MB of Stevens Creek and will definitely come back if need another one!

Always outstanding service, especially from Susan S. and the technicians that care!

Very professional advisor. Very helpful.

Service Department Review ONLY. Not that there's anything wrong with the vehicle buying experience, I just didn't buy here, so any review would be outright fantasy fiction. Anyway moving on... Ethan was my service advisor and he was great. He was upfront about all the services advised, services unavailable that may be wanted without pushiness, and advice on what kinds of service they could offer for what I was looking for. My experiences with dealership auto service departments has made me understand the lack of humor in the "stealership" jokes you heard, and although quite spendy, Ethan was up front about all the costs, the timeline and schedule, and options I had to spend less (or nothing). I ended up getting all the services I wanted done, they even fixed my aftermarket windshield repair I tried to save money on and it still came out less than the original installers price. All in all, I feel I got my money's worth and and I am quite satisfied with the quality if work.

Very good car buying experience. Ask for Steven Zhou, he was excellent and very helpful all along the process of buying my GLE 350.He first helped me find exactly what I was looking for - GLE 350+ AMG night pack and later he was kind enough to follow up a on regular basis after I bought the car to make sure I was up and running with all the settings and apps etc. Overall Steven made the car buying experience, a great one. Definitely buying my next car from him @ Mercedes Benz of Stevens Creek.

It would have been nice to have met my service advisor, even for a few minutes, when I dropped my car for the appointment that took forever to schedule. And still without a loaner!

I’m supposed to get a refund for a remaining maintenance service after paying off the car I bought here, and got a new Mercedes from another dealer. I have contacted a representative, provided the info they need. I followed up numerous times but haven’t heard back. I then went to the dealer again and just realised the representative no longer worked here. A manager then talked to me, got another representative to handle my case. But they didn’t seem bothered to help because I’m no longer their client. I’m standing at the entrance for an hour with lots of documents they need without getting a seat. They checked my documents and still said a form that I’ve never heard of is still missing. They asked me to call the HQ for more information knowing that it’s not their working hours. 3 different people handled my case from my two visits, and I still haven’t got any clue on their procedure for getting my refund. I thought I went to a Suzuki, it’s so disappointing to get this kind of service at Mercedes Benz simply because I’m no longer their client.

I’m supposed to get a refund for a remaining maintenance service after paying off the car I bought here, and got a new Mercedes from another dealer. I have contacted a representative, provided the info they need. I followed up numerous times but haven’t heard back. I then went to the dealer again and just realised the representative no longer worked here. A manager then talked to me, got another representative to handle my case. But they didn’t seem bothered to help because I’m no longer their client. I’m standing at the entrance for an hour with lots of documents they need without getting a seat. They checked my documents and still said a form that I’ve never heard of is still missing. They asked me to call the HQ for more information knowing that it’s not their working hours. 3 different people handled my cases from my two visits, and I still haven’t got any clue on their procedure for getting my refund. I thought I went to a Suzuki, it’s so disappointing to get this kind of service at Mercedes Benz simply because I’m no longer their client.

Very professional staff…they are always after customer satisfaction…they offer complementary car wash & complementary drinks…Danny Ho has been our customer advisor for over 10 yrs & every time has always over- exceeded our expectations…thank you so much❤️

I am shocked and disappointed about the service that I am receiving at this place. I for sure did not feel like a luxury car owner.

The staff was just nice enough for the service process. Even though I came late to my appointment, they gave me a great accommodations for everything.

This is my second new vehicle purchase from your Dealership. Received courteous, professional service from your Sales Manager, Goran Muftic, Sales Team member Bill Infald as well as Kamal Massoudi, Customer Financial Services Manager.

This is my first negative review, and I did not expect I would write it for a dealer where I spent over $50000 on a GLC-300 cause the experience is really irritating and frustrating. My wife and I visited Mercedes-Benz of Stevens Creek in San Jose on Oct 15th. At the beginning we were just hung out to dry at the gate. The staff passed by but nobody asked and nobody was at the front desk. Finally after more than 10 minutes, there was somebody asking if we were here to buy a car, which is a nonsense question. We bought a GLC-300 without hesitation on the same day and the sales apologized for their neglecting. He definitely did not mean it cause they did not expect we would buy a car. And when we tried to deliver the check on Oct 20th as scheduled, nobody replied to our text and email for confirmation. We had no choice but to drive there directly, still again nobody asked, nobody cared. We have been waiting for more than one hour to deliver money to them. This all happened during their operation hours. If they are short of hand, hire more, not just to leave customers hanging. And I saw this happen to another Chinese couple on that day, too. They have been waiting for more than two hours. I am not the only case and I am guessing they just assume asian customers are too stupid to complain anything. (I will publish this in the Chinese forums as well. 千万不要在这个dealer买车，真的有毒，晦气) . What is even worse is that they even mixed up customers' important documents with their confidential information in it because I just got other's paperwork at first when I signed. More interestingly, our sales (Joe) promised us a gift box and even a Mercedes-Benz Cuddly bear which my wife saw in their display. And he just cancelled it by simply informing us by text it was not available after we paid. When we asked him when there will be one available and he just ignored our question and not ever responded again. These are all the details and may not be a big deal. But how can I trust them to provide adequate service after sale or solve your problems afterwards? I would not spend money in there if I had known it and will never spend money in there again. Worst car-buying experience ever.

Awesome service and selection of cars !!!

My service advisor kept me up-to-date with the repair of my vehicle and the completion date. Dropping off the loaner car and picking up my vehicle was quick and easy.

Not a good experience. i made the appointment 2 months back to get a loaner. I arrived on time and stood in line for 20 mins, after which i was told they have no more loaners. My advisor was not very proactive and showed no interest in the trouble these issues were causing. Overall I think the experience was very bad. After probing my advisor more, he agreed to provide the shuttle but that was not via his own willingness.

Customer service ,,Estelia,, the best sales girl

Luis is an amazing asset to the dealer, you don’t come by genuinely kind people like him often anymore. He went above and beyond to make sure I left happy. I have been to many car dealers and honestly Stevens Creek Mercedes was probably the most easiest experience I’ve had at one. I do plan to tell people I know looking to buy a car to come here because of how well I was treated here. Thank you again Luis!

I had two service alarms. One was repairable- six battery replacement. The other alarm was not active I had a damaged AC back seat vent which I asked Troy to survey. His recommendation was to discuss as cost was going to be $1300. I glued it in place Windshield pitting which causes loss of vision in direct sunlight. Mgr JT helped and will pay for the labor. I have a 10/17 appointment for replacement. Equitable for my July 11-2022 purchased 2015 GLK350. Just faced with discovery in last three weeks during Fall seasonal direct sun acc SS to my home.

Danny Ho provided great service. He helped me fix 2 callback issues, and also checked out a concern I had with my engine. He was kind and prompt in communication.

We have been getting our 2015 ML 400 serviced here since we acquired it. Our service advisor, John Stansbury is easy to connect with and pleasant. The whole service experience is very polished and professional. We always get our car back clean and the repairs have always been faultless. The only thing that I would suggest is that they could add a little signage so that drivers know what to do when they bring their car in. I'm always a little confused about which service line to enter and whether I should stay in my car or go in to find someone.

MB of Steven's Creek is dedicated to great customer service. My service advisor, John Stansberry, always goes that extra mile!

These guys are amazing, I'm always impressed with their level of service. My most recent visit included some warranty repairs and I was really happy to leave with my clean car and $0.00 due.

Charlie Fish really took care of me and immediately addressed my problem. Very satisfied

Great place to take your car for maintenance - good people

The young gentlemen working the loaner car return had no sense of urgency to get your car returned. My car was cleaner when I brought it in. Water spots everywhere.

I always get tremendous service from my technician, Danny Ho. He is the best I have ever encountered.

I always get tremendous service from my technician, Danny Ho. He is the best I have ever encountered.

very friendly and good customer service.

Professionally greeted. Service advisor was courteous , professional and presented all options. Car was completed when promised.

The service advisor (Danny Ho) at mb of Steven?s creek has done an incredible job with my car for many years now . I?ve reached out directly to him for critical repairs and he?s been able to fit me into the service schedule at short notice , and has always been honest and transparent about the work needed . Trustworthy and reliable service , every time . I highly recommend Danny and mb of Steven?s creek .

The service department and their texting service is awesome!

Excellent service,great price,my GLS 450 so far run very good.

Good service

My sales person, Steve Kirksey was outstanding, five stars. BUT we came for a 10:00 am appointment with your finance department (we were paying cash for the car) and though SEVERAL people saw us waiting in front of the offices we did not speak with anyone to finalize this sale until 12:23, or two hours and 23 minutes after our scheduled appointment. THEN. the person who spoke with us was TOTALLY incompetent, made several mistakes on the printed material he wanted us to sign and was annoyed when we refused to do so until he corrected his mistakes. Finally he got some help from an associate who seemed more knowledgeable and after an hour and 32 minutes the paperwork was completed. I can only imagine how long it would have taken if we were not paying CASH!!!!! The only good thing about this entire process was Steve Kirksey who sold us the car. He gets a 5plus in my estimation. His customer service was definitely a five. The rest of the purchasing service was dismal.

It was a very pleasant experience bringing my wife's car for service at MB of Stevens Creek. I was met by Ethan 10 minutes earlier than my scheduled appointment. He explained what will be done to the vehicle and provided an estimated time it will be finished. I waited in the dealership and the service was completed earlier than expected. The process was seamless from the time I walked in until I got the vehicle. Customer service at its best!

Asad Hanif did a fantastic job for my purchase of EQS 450 SUV. Clear & prompt communication, fast on responses on purchase day and even after the purchase for any of my questions. I strongly recommend others to ask for him when trying a new vehicle.

They've definitely stayed on top of the operating condition of my vehicle. If there's a recall, they'll let me know. If there are services needed, again they'll let me know and await my decision on proceeding. Quality of the work has been high and if there are any problems or concerns they're addressed immediately by your personal concierge. Even with new critical items that cropped up immediately after pick-up, the team took care of them gratis, and threw in a loaner car. I do think its great that they've structured the maintenance around one contact person who takes responsibility for the entirety of the client's experience. Accountability.

Asad did a fantastic job for my purchase of EQS 450 SUV. Clear & prompt communication, fast on responses on purchase day and even after the purchase for any of my questions. I strongly recommend other to ask for him when trying a new vehicle.

Excellent customer relations from the service representative and loaner car people. Repairs done well also, car returned clean too.

Had really smooth purchase with Jeyson, thanks!

Jammie is a great advisor. Really enjoyed talking with him.

Obtaining my Amg gt was a complicated process as the 2016 car required a number of fixes. Everything was expertly and thoroughly done.

Very friendly and helpful staff that gave us fast service. Martin was great and helped us smoothly get our car. We look forward to doing more business with them in the future.

Overall great experience, I would recommend this dealership over other dealerships in the area

Eileen a great sales perosn she is very helpful and kind

This was our first Benz purchase and it was very enjoyable. We worked with Marvin from start to the end. He introduced us several options with our requirements, walked us through all the features and details, and most importantly, made us feel welcome and part of the Benz family. He answered all of our questions and then some - after driving the car for a few days we went back with additional questions and clarifications; he promptly made himself available and took care of all our questions. The buying process was enjoyable, Marvin and the remaining staff did an excellent job to walk us through the entire process.

I purchased my GLC300 (2022) from MB of Stevens Creek recently. Really like their sales expert Phil. Very warm hearted and frank. Super supportive and straight forward to questions. Meanwhile, he is not pushing. You will note feel too much pressure to buy or make a decision, he gives you the time and space to think. He directly gave me a good deal without playing the negotiating games (the sale is due to model year change and MB want to get rid of 2022 inventory now) I checked other places as well, it is truely a nice deal. Later another sales expert came to help since Phil took the next few days off when I was finalizing my purchase. The new representative is also very warm hearted, but very obviously, you can sense that he is very defensive and pushing and would like to sell something to you. And the new sales expert is not as open as Phil. For example, I just realized that the one he suggested to me does not have spare wheel, he then immediately claim that there is no spare wheel on all GLC300, which is not true. Similar thing happens multiple times. I did my research online and checked other GLC300s. He is making false claims and just tries to sell me the car. But in the end I still take the car because I really like it. Some of the features missing is not big deal to me, it still feels bad that the new sales person is trying to make me accept the car he pulled from the inventory by providing false claims. Beside this, he is still very helpful and supportive in the purchasing. The mess comes when I start the paper work with the finance office. He is just so rude, especially after failed to sell us the service package. He even stopped explain details in the contract and just expect me to sign. I would like to rate the experience 4 star if not because of the finance guy. At the end, I do not car about his attitude. I really like the car and really want to seize the promotion.

I purchased the 2021 GLA 250 from the Mercedes Benz Stevens Creek dealership. Salesperson Nikhil told me there was no second key after I had completed all of documents to purchase the car. and he promised that he would get me a second key. After that day, I never heard from and had to contact him to ask my second key. At first, he said he had ordered the key, but it had not arrived and he would check with the service manager after few more days. Again, I did not hear back from him and I had to call him again. This time he said there was no second key, he would order one; he even sent me a fake order form. I wait again, but never heard from him. I contacted him, and he said the key would arrive on Friday Oct 14, 2022, I contacted him today and Nikhil said the key had still not arrived. However, I contacted the part department about the key, and he'd let me know no key had ever been ordered.I spent 3 hours today trying to contact a sales manager, but no one called me back . I finally spoke with a sales manager who promised me that he would order second key , fix a scratch on my car, and give me gas. I told the manager to send me an email to confirm, but so far, I have not received one. This has been a terrible experience. The salesperson, Nikhil is simply a liar, who appears to only be interested in selling with no regard for the client, or his word. Upper management also appears disinterested to honor the promises of its staff. I definitely would not recommend the sales person, and I'm sckeptical about the quality of the dealership.

Purchased a 4x4 sprinter from Jim, he and the rest of the dealership were easy to work with, and they didn't charge the markup that many other northern California dealerships were charging. the process of buying and taking delivery was painless (or as painless as possible given supply chain insanity), and Jim kept us updated on the status of our van to the best of his abilities. couldn't ask for more from a dealership!

Each time I've had service done, they did a great job getting me in and out the same day! Very impressive, considering the number of vehicles they service each day.

First I?d like to state that the problems I have with the service department or not with the people or the technicians that work there. My understanding is you make an appointment and on that day your car gets serviced. This is the second time I brought my van in for warranty work and the second time they?ve had it for over six days. Ethan who is my service advisor did an outstanding job letting me know when my car would be ready. Unfortunately they have this word Q so if you take your car out you lose your place in the queue. I think they?re understaffed with technicians who actually work on the vehicles. The service department does a lot of work. It?s the management that over books the service department. If I bring my car in on the date of my appointment I expect my car to be serviced that day. The appointment itself was a month and a half out the very first time and a week later the engine light went on again. This time it was three weeks before I could get in and six days to fix the problem. Dealing with this problem at this dealership makes me not want to buy another Mercedes van. Bought one and 2016 and another in 2021. Don?t think I?ll ever go back to this dealership again if I need warranty work done. I use my van for work every day and they had a total of 11 days in the shop in the last two months. Not fun. I?m seriously thinking about selling and buying a Ford van in Santa Cruz where I live.

I would love to give a shout out to the team at Mercedes-Benz of Stevens Creek with the support and ease of purchasing my vehicle. Absolutely helped me with the process and walked me through it as it was my first purchase through a dealership. I highly recommend doing business with them, you won’t regret it. They still continue to reach out and see if I need anything. Look forward to our continued partnership in the future.

Please DO NOT PURCHASE any car here. Once you make payment, Gary and Ethan will not respond to you anymore. Gary called every minutes and acted nice before we made payment, upon leaving their shop, the car tires were really bad. Suddenly, Gary doesn’t pick calls anymore nor replies to texts.

Very good service great team work and a lot of collection of the Vehicle at the showroom I specially thankful to Mr. David Nghiem and his team they doing a great job and great customer satisfaction thank you AutoNation

Everything is good as expected. Service advisor Susan Sulimani was really helpful.

Shaheen Baigzad who was my sales associate was very patient especially after I took delivery of the car. This was my first electric and I had lots of questions. It was a good buying experience

Excellent customer service. Would come back if we need to sell our other car.

Fast Friendly service Daniel went above and beyond answering my questions and getting me in and out with zero hassle. I asked for some options on wheels and tires and he was very thorough explaining all my options. This service department is also very easy to drive into and out of.

Excellent service appointment as usual. Brought my car in for scheduled A service and passenger side strut replacement. Repairs were performed and vehicle was ready for pickup as scheduled. Highly recommend this service department.

Vincent was my new service advisor. He was timely with communication on my (2) recalls work orders and finished my car ahead of time. The text service updates is great. Very professional. So the Star rating system request was on my service appointment. And that is my 4 star based on that. My only complaint is the additional service issues Mercedes identified and charges associated with those fixes that are highly inflated. That’s not Vincent’s fault, Mercedes Steven’s Creek is 2-3 times the price of local European mechanics and unfortunately I have a lemon in the GL350 2012 and it has been non stop repairs. All the repairs they tried to pitch for service in this appointment approximately $3000 total for rear brakes ($450 each), a shock replacement ($1800) and potential oil leak investigation ($300) didn’t make me feel great. In the Mercedes’ business model, once known for long lasting quality. I don’t know if their profit is in the cars they sell, or more so in repair revenue. Regardless for the consumer you pay a lot for an unreliable car and a lot of headaches. I wrote the CEO with a stack of my repairs and the letter was returned not even opened or forwarded. They don’t care.

Mercedes-Benz of Stevens Creek is great! I've been going to them for well over 20 years! Service is impeccable and with allowances for discounts. Yea! - just had my needed service and got 25% discount off the price.

Ask for Asad, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff.

Very professional acquisition manager provided best car selling experience among all other dealerships I visited

Just take your money somewhere else. These people wasted my whole day just to tell me oh we can’t sell this car out of state.

My service advisor was readily available and waiting. Even called to ensure I was on my way as there were a few people waiting for loaner calls before I arrived. Then my car was not going to be ready that day and they would deliver it at no charge the next day. I live over an hour away - no problem - we'll have it there in the morning!

I bought a new GLC 300. I visited the dealer shop to see the cars but after I saw the GLC 300 I changed my mind. And the dealer who is silva he was really nice guy and he explain very kindly without any push or force. I felt so comfortable with his help then I bought the new GLC 300. my daughter also really like this car and she want to go some where with this car. I am very satisfied with this car and I strongly recommand silva who is a dealer in the shop.

The GLC 300 is my dream car. But I had hesitation for the high maintenance cost. My husband and I decided to 'take a look' and we made an appointment. The sales who helped us is Marius Coroiu. He has a such nice personality which made the whole process so pleasant. He focused on my experience of test driving the car, listened to our questions and provided answers with his own preference but let us make decision. He is very customer oriented. He showed us the second hand first which is only 1k miles so we could save some money though we got a new car in a very good deal. Marius is a nature sales man and good friend. I would recommend his to anyone who considers a Mercedes-Benz car.

Excellent customer orientation, timely response.

This is the worst dealership I have ever come across. The service advisors are out there only to milk as much money as possible. Because the car is still under warranty, that leaves with options where they willingly leave out providing any honest recommendations about parts that suffer wear and tear. The worst part is dealing with the arrogant service appointment scheduling staff, Hannah. There have been two different instances where she has had the audacity to talk with as much as arrogance as possible and in both the instances no actions were taken even after bringing the same to the notice of the managers there. No wonder the entire dealership is a bunch of incompetent people scamming money in the name of a premium brand.

I wish every kind of service experience in life would be like this. Amazing in every way. My service person, Steve Kirksey, is the best I have ever had. I keep referring more and more people to him and they love him as much as I do.

I was recommended to this dealer by a friend and the car buying experience was a very friendly and quiet simple event and done smoothly without pressure or hassle.

Excellent service with advisor Susan Sulimani

Jeyson Rodriguez is our salesperson. He was professional, knowledgeable, and a genuinely nice person. We also met with the used car sales manager JT to finalize some repairs and he was equally professional and knowledgeable. I would buy from this dealership again!!

It's a A service and pretty convenient. Drop-off in the morning and pick up in the afternoon. All employees are kind and patient. The price is transparent and informed in advance.

Very responsive and courteous team.

I had a great experience searching for my dream car with David Nghiem. He was knowledgable and patient in the entire process. I would not hesitate to reach out to him when I buy another car in the future.

I had a great and smooth purchasing experience at MB Stevens Creek with David N. After going through another dealership with not so perfect experience, the Stevens Creek show room is large and felt much more welcoming. David was patient and helpful to assist me finding the right GLC.

We’ve been customers of Mercedes-Benz of Stevens Creek for almost ten years now and we’ve been very happy with fast and high quality of service we’ve received from John Stansberry and the team. They are always accommodating of our busy schedules when we had to drop the car off or oick it up after the checks and repairs. They promptly address all the issues with the car while keeping us well updated on the status of the checks/repairs. We are very picky about who handles our car, since it’s a relatively rare, anniversary model, and we can confidently say with John and Mercedes-Benz of Stevens Creek, we know the car is always in safe hands.

Quick turn around time, very professional people overall. They damaged the roof a little but, but have been very communicative and honest about fixing it and working with me to find someone to do the repair

The Mercedes-Benz of Stevens Creek impressed me by providing a satisfactory service.

We have been a Mercedes Benz customer since the past 6 years. Leasing two cars from then, the sales experience was good overall. Post purchase service and repairs (if any) is also good I have never had any issues with the service team or the service done. Abundant loaner cars available, but make sure to call in to schedule your appointment for service to get a loaner car assigned to you.

My advisor Giselle always greet me with a smile although it was early in the morning. She explains what will get done at the scheduled service along with the estimated costs. Then when your vehicle is ready, you will receive a text from MB where there is an option to pay online which is really convenient so no need to wait in line to make payment when you arrive at the MB Service Center.

Great experience for buying and servicing! I bought my EQS in MB Stevens Creek. Slava helped a lot. Whole process is no pressure. The finance guy recommended a couple of insurance/maintenance package etc but once I said i'm not interested he's not pursuing further. Would come again if i need help

Nice service

I bought a brand new GLC 300 from this dealership last year. I’ve only taken my car here for its routine services, no where else. With the last service I had, I picked up the car and noticed scratches on the inside console! I was shocked. There was a lot of residue on the console which I assumed was from the “ Complimentary vehicle sanitization with every service”. When I wiped that residue away with a microfiber cloth I saw all the damage. I was disappointed and upset; especially after paying $950 for the B service!!! I texted my service advisor and explained the situation. I was told they would repair the damage and I was given an appointment a month out since replacement parts needed to ordered. I dropped off my car and was met with accusations that the scratches are normal wear and tear! And that the damage was absolutely not done during the service. I said those marks were NOT there prior to me dropping off my car for service; that I think the scratches came from them wiping down my car’s interior from the complimentary sanitization. My service advisor snapped back and said they don’t sanitize and wipe down the inside of the car?!?! And that the complimentary sanitization means they clean the engine instead?!? That made no sense. He then started pointing out anything he could on the inside of the car that was tiny flaw or minor scuff; saying my steering wheel had loose stitching & a mark on it. I told him that’s not an issue I’m complaining about. I’m only complaining and asking for the things that were damaged during the last service to be repaired. I’m an honest person and work very hard for everything I have. Him making it out like I’m coming after them for wear and tear repairs was ridiculous. He said they’re only going to do this once and I can’t complain every time I come in for servicing about a new scratch on the car! It was clear he was calling me a liar. From the moment the conversation started it was unprofessional and uncalled for. I don’t need to nickel and dime a dealership about interior flaws other than what they caused during a service! I’m done referring my friends and family here when they are shopping for cars. The loaner car they provided me had crumbs, garbage in the driver side door pocket and sticky stuff all over the console and on the ignition button. So gross. This place is not luxury and treats it’s loyal customers like trash. I paid a lot of money for my car and pay a LOT for services through them. How dare u act this way! This business lost my trust and lost a loyal customer!

Excellent service appointment as usual. Brought my car in for scheduled A service and passenger side strut replacement. Repairs were performed and vehicle was ready for pickup as scheduled. Highly recommend this service department.

Horrible service! We arrived ready to buy and the sales women just look at us and said that we are not the target customer. Horrible! We are buying from another cars dealership

Susan at Mercedes-Benz of Stevens Creek is so friendly and helpful. She gave a clear explanation of our car's services and provided a five-star service for us. Really appreciate it.

Nate Jones is extremely honest and knowledgeable service rep at Steven Creek Benz. It is always a pleasure service my S550! Best Benz dealer in the Bay Area.

Only take me 4 hours to get my car, very efficient. Great account managers, finance team and the service crews. Had my C300 with them years back, it's been great. Glad to be a returning customer.

Poor experience! We ordered a car from this dealer in March. And 6 months had passed, no update, no email, no phone call. NOTHING Last week we decided to go and ask them. The sales person who was very impatient. Tried to blame it on us: saying we order some package that's rare and not supposed to be on this vehicle Even worse she tried to trick my wife believe we actually ordered a different model of vehicle.! What a joker!! Overall, poor experience at this dealer.

MB service department has always done a great job taking care of my SUV needs. Danny Ho my service advisor for the past 5 years is amazing! Genuine, honest and respectful he gives me tips on how to maintain my car in good shape so I don't have to pay for it later. I have been a MB owner for the past 20 years; I have visited other MB service centers and Stevens Creek MB is my favorite. They are efficient, professional and honest. The employees seem happy to be there and it’s reflected on how they treat their customers. I highly recommend you make MB of Stevens Creek your dealership/service center.

I have been taking both my cars to this place for a few years. It used to be better before the pandemic. Now it is worse from the standpoint of getting an online appointment in a reasonable time, getting checked in quickly when I take my car for service ( Last time took > 20 minutes just to drop my car off, this should be a 5 minute thing), and their pricing which has always been high. The service reps are good - at least the two I've worked with. My current service rep is very very good. She reaches out to get me better appointments ( sooner than the online thing), she is very thorough in the car inspection at drop off, and does her best to do a top quality job within the confines of the dealership structure. The dealership is failing its high performing people because the operation is poor. If I could find an alternative with MB certified service people I would.

I have been happy with my annual service processes. I have been working with two advisors and both of them are good.

MB of Stevens Creek always provides excellent service to its customers. I called ahead to schedule a maintenance service. When I got there at scheduled time, someone came to check me in shortly. Within 10 mins, she went over the maintenance service with me and completed all the paper works and I got my loaner vehicle as well.

Great service, friendly people

Got my Mercedes from here and had bad Experience. Stay away from this dealer. Sales guys are good at tricking people. Try other dealers

Had my car serviced with Erica and she is the best! In the past, some concerns had not been addressed in my previous services. When I let Erica know, she made sure I got the true Mercedes service expertise, gave me a gorgeous Loner vehicle and foxed all issues and now it drives as smooth as butter! She is the kind of person you want to go to trust with your car and I am 100% satisfied with my experience. Thank you!!

Brought it in for a recall. I took a couple hours and they didn't end up having to do anything to it. They said they did an 100 point inspection but the tire indicator was on when I left for under inflated tires.

Susan, Through our experiences with Susan, we have found her to be a very professional, communicative and reliable service advisor. She is not vague or ambiguous in her actions and assessment of the situation. She always communicates via email, text and voice mail all actions in connection with the service of our vehicle. Her information is thorough. We know the vehicle status, our appointment times, staff and service manager comments. We sincerely appreciate her consideration of our time, availability and circumstances. Her customer centric knowledge appears to be the foundation of her relationships. Working with Susan is the biggest plus we have experienced with this dealership.

Susan has been my service consultants for years and she is very professional in handling all my requests and concerns.

So the repairs took weeks but that is because there is one extremely skilled technician that my service representative wanted to use for my car as it is a limit edition amg. But they provided a free loaner, so we are good.

I feel my service rep, Giselle did a great job communicating with me and helping me with a loaner vehicle. She also went the extra mile to give me prices on different things I inquired about and to see what if any of it would be covered under warranty. I appreciated that.

Kim, Bryan, and Gurwinder were insightful, knowledgeable, and extremely helpful. Their customer service is top-notch and they are definitely a reason I would go back to Mercedes-Benz of Stevens Creek.

This dealership is doing many things right during our new 2022 GLS purchase - shoutout to Slava. They were attentive and very supportive in getting the necessary paperwork done. I especially enjoyed the trust of the dealer as we just moved from overseas and had to put our life here together. Thanks, sales and finance department. There are though a few things that could be taken into consideration for an improved experience in the future: - sales manager was very restless while we were reading through the fineprint of the sales contract - that was pretty off-putting. - the screws used to mount the license plate were a tad too long so they bust the fixation of the counterpieces of the license plate holder - car unfortunately got (minorly) scratched before/on pickup date --> got compensated with mutual agreement, therefore ok - car had cleaning marks on the interior components (like watermarks on plastic parts) - minor stain on white interior of A pillar driver's side ++ Big plus: the support to set up Mercedes Me! You might call me picky, but for a new 6digit vehicle we expect precise attention to detail. Overall a good buying experience.

Excellent service and repairs completed. Nate Jones is kind, efficient and patient while explaining the checking systems in place to provide optimal service. Thank you!

The sales representative David is very helpful in securing our deal. He is responsive, honest and professional. 100% satisfied with his service.

Scheduling, Service, Loaner, dropping off, customer interface, ease, communications all help a no worry transaction. Things can go wrong like PGE cutting power during the heatwave, otherwise, The staff and their efforts go a long way, and if they know it or not, I am inclined to look at Benz upon my next car decision. Our first Benz after 35 years of Audi and VW. Enough said.

In addition to my regular servicing I needed to have something replaced so my car was unavailable for 2 weeks. My rep, John Stansbury, called me with updates regularly. Sometimes before I even had a chance to wonder. He gave clear communication and presented himself in an overall custom service centric manner. Glad to have my car back - though the loaner was fun too - and appreciate the work of ALL the staff who were helpful and courteous even when I arrived to the dealership 2 minutes after close to pick my car up!

Very good experience, I feel very relieved to have my car serviced here, and it is very convenient to have a loaner car as an alternative to the car.

Great customer service in the show room from Slava and the Finance department for my lease

Very friendly staff.

Good working with their teamq

I used Kelley Blue Book instant cash to sell my car. I received an email from Acquisition Manager Danny Robles. I visited the dealership the same day. After a quick inspection on my car, he gave a great offer to purchase my vehicle. A payment by check was provided within less than an hour. The outstanding service was fast and easy.

Sales i met here were really nice and kind and professional, definitely a good experience with them, but please NEVER go with Mercedes-Benz Finance Services. I told them I applied for an auto loan from local credit union but not yet have the approval mail, they said they can get my application info directly from the credit union. But what they shown me on "the printed message from that credit union" was totally different than what I received officially from the credit union afterward. Amount of credit limit was much, much lower than that i actually got. I just don't think they were ever honest to customers. They just want everyone to finance with them with that crazy APR. And i got an additional hard pull on my credit because of this as well. I'll say it's not a bad dealership overall. Just don't finance with them and never expect them to be honest with you regarding money.

Purchased my Gla 250 late July. Right after leaving the dealership, noticed the tyre pressure began to decrease and when I tried to put some air in it, realized 2 tyres had several punctures. Reached out to the sales representative (Gary) who advised I call roadside assistance and the tires will be replaced at no cost to me. After calling roadside assistance, car was moved to the nearest dealership by my house. Dealership requested payment and when I reached out to Gary, he realized he did not inform me that the car needed to be towed back to stevens creek. Communication with Gary because really slow (was informed he had personal issues to attend to). I decided to call road side assistance to move the vehicle to Stevens creek because when I was linked with the sales manager ( Iyad), he informed me that reimbursements will be made to me for the second tow cost. Once tyres were fixed, I reached out to Iyad who informed me the check will come the following week. This has been since July. Iyad has not replied my emails and everytime I call he never picks up. Gary has informed me that Iyad will reach out to me and nothing has been done. I acted solely on information received from Gary and Iyad so to see this play out this way is disappointing

Friendly staff, nice service.

Great customer representative services, Danny Ho has been helping use for over 20 years. We are sticking with our MB mainly because of him.

gla is so good 。After sales and service staff are very enthusiastic

No hassle price saves time and makes me more comfortable with buying. The service was great and I had very good experience with both buying and trading the car.

My experience with Mercedes-Benz of Stevens Creek was impeccable! The customer service I received from Hector Cruz was stellar! I purchased the car of my dreams and the experience was amzing!

The after-sales service is terrible. We just brought a 2022 GLC 300 a month ago, the CFS manager sold us the extended warranty pkg and maintenance pkg and mentioned that we can cancel the maintenance pkg and get full refund any time as long as we haven't used the pkg. Couple days after the purchase, we called the CFS manager to cancel the maintenance pkg (since the price is much too high at dealer). We left many voice messages, the CFS manager never replied to our call. We also dropped emails to him, he was very NOT responsive. He replied once (half month ago) said the response system was down for new car before, will do the cancellation once it completed. And then disappeared again... ???

They have mind blowing Sales and Finance Team. I Highly recommend This Dealer

Horrible service, mis leading sales associates.

The entire process of purchasing a car is very simple at Mercedes Benz Steven Creek. Phil and Marius helped me picking the right car that fits my needs. I have a very pleasant experience and happy with my purchase.

I had the best experience EVER buying a car at Stevens Creek Mercedes with Asad Hanif. He was very patient and found me the exact car I wanted. Unlike other dealers I had gone to. He was not pushy and very HONEST. You don’t find sales people like him anymore. Highly recommend. 10/10.

I do car service several years in Mercedes-Benz of Stevens Creek. The experiences are always great. For this time, I was very busy, so I have to do last minutes cancellation of the service schedule. The cancellation and rebooking is very easy to do. Mercedes-Benz of Stevens Creek also provides weekend time slot which saves my time for work. Meanwhile, they are also considerable. When I said I will stay in the office to wait the car, my agent suggest me to have a loan car as he didn't want to let me waste my weekend time in the office for waiting. So considerable. Also the service is always professional for sure. Very detailed explanation, and no strong push on the extra items to take. Nice experience.

Amazing service by the personnel. We reached for a test drive at around 6:30pm and ended up leasing the car by 9:30pm. The staff offered best options all around and gave us time to come back for a proper cleaning and polishing after the test drive as well.

Awesome purchase experience thanks to Marius Coroiu who conducted himself with professionalism, courtesy, and drive to serve. Marius's patience and time with us are truly appreciated! Stevens Creek's other staff members (Steven Zhou, Nick Kith) we had interactions with are very helpful and knowledgeable as well. MB Stevens Creek is highly recommended!

Just bought a new 2022 c300 here and it didn't live up to my expectations as the side camera is broken and parking assist isn't working when I got the car. Very disappointing.

From the moment I contacted this dealership with my interest in a GLC300, David N. moved into positive action working to find a car that fit my needs. He did so in a quick and supportive manner, without high pressured sales tactics. It was the best car buying experience I've ever had. I was in and out with the car of my choice in no time. I am GREATLY appreciative.

Good service and staff are nice.

Great car service experience as always, it?s pricey, but for the safety, it?s worth it.

The service was good. The people were kind. and the room was clean.

My adviser, Giselle, is very helpful and professional for helping me for my car maintenance.

Very good buying experience，Ryan work with me，good dealer.

Danny Ho is a great Service rep. Will have him again for my next service

I highly recommend Mercedes of Steven's Creek. I was provided with great customer service and price for my Service B this past month.

Best place to purchase a car. They were friendly especially my sales rep V. Rodriguez!! He was wonderful and explained everything and was very patient with me and answered all my questions. He was very friendly and had us test drive any CAR/SVU we wanted. Our Fiance guy was also great not pushy at all unlike some other places. I definitely recommend shopping here for your next car!!

First class service, had a problem with my car, had no appt and drove in to Mercedes Service, they rolled out the red car and no hesitation took my car in to have it looked at. I was in and out and they got me a loan, all unexpected. thank you Mercedes!

Very happy with Troy?s support, he helped me get a loaner car and kept me udated throughout te two weeks repair period.

Bought my AMG suv here & I couldn’t have asked for a better shopping experience. So happy to finally be a part of the Mercedes Benz family. Thank you guys!

My wife and I just purchased a new Mercedes GLB, and the experience we had was amazing. From the moment we pulled into the dealership the experience was fast, easy, and absolutely no pressure. We personally worked with Dominick and Jeyson, they were both professional and knowledgeable about the cars we were interested in. We ended up getting in and out with a better deal then we could imagine! We purchasing all future cars at this dealership!

Overall pretty seamless. Negotiated a purchase remotely and saved quite a bit of time in the process

My service adviser, Susan Sulimani is very knowledgeable and extremely helpful. She put mu mind at ease, arranged for a great loaner and kept a close eye on the repair and warranty process. I highly recommend her.

I got very good service and prompt response each time I have asked any questions.

My car has been maintained at Mercedes-Benz of Stevens Creek for several years. I leave the car for several days for the work, but am provided with a Mercedes loaner so I can do life normally. Very important to me and a great perk from this dealership. I find the dealership very professional in their dealings, keep me advised of what they find, work needing to be done and done properly, cost - the going rate.

I enjoy the friendly and through service environment. Thanks, Giselle!

这车质量很好！Good!

Had the best experience with their service department after a fantastic experience when purchasing our car. Highly recommend!

Ethan Kurtz (and reception staff at car port) at Mercedes Stevens Creek demonstrates excellent customer service: very responsive to phone calls and texts, knowledgeable with car issues and solutions, offers clear solutions to concerns and issues, tries hard to accommodate customer scheduling needs, and has excellent attitude towards providing the best customer service as possible.

Is great and the service was good but there one thing that the sale manger was not honest about the trade in price he try to low bar pples price and that not good at all is will make you guys look bad

MB Stevens Creek has an incredible staff both in Sales and in the Service dept. It makes it easy to get your vehicle serviced in a timely fashion and..... they even wash the vehicle when they are done!!!

Great experience. Ethan and Charley were easy to work with and very accommodating! Would come back here again for service!

Have been servicing my cars there for many years. Service always exceptional. Thank you Troy!

Vincent Wong is the best service rep I?ve ever worked with at this location

Excellent experience with the people who assisted having my car serviced

Great service and smooth process Kind and helpful staff

My family has been with John Stansberry for over 15 years he and the staff at Mercedes-Benz of Stevens Creek have never let us down. They are Reliable and have had no problems with them with all 6 of our Mercedes.

I am very satisfied with the annual maintenance services and my advisor- Troy Schalk, he is always polite to me and explained what need to be done in details, the charges are reasonable and promised time for finishing services was on time.

Excellent service. Recommending specifically Tony Chiem for anyone buying at this Mercedes dealer. His knowledge for new and used Benz makes the buying experience a great one.

I made my service appointment online. What I didn't realize is that the web software assigned me to any service agent available and not to my normal agent. Turns out my agent was not working that day. I would recommend someone be assigned each day to correct mistakes made by the online software in scheduling service. The service department itself is outstanding.

Always excellent. Dealer, service rep (Giselle), all go above and beyond.

Very professional!! Informed about what was found to repair/ cost of repair/ texts pictures of progress / date of completion. We were given a loaner car until the repair was completed.

There was a miscommunication about my warranty, but Troy worked to figure it out

Sales people were very accommodating and responsive to our numerous questions and requests. We used the Costco purchase program and the price offered by Stevens Creek through this program was lower than I expected. The training provided on the various features and electronics was thorough and very understandable. Follow up has also been excellent.

Excellent customer service. More importantly to me was buying such a high quality car at such a fair price. The car and dealership exceeded my expectations It's not often you drive off a car dealership lot and feel you made out.

Excellent service. Recommending specifically Tony Chiem for anyone buying at this Mercedes dealer. His knowledge for new and used Benz makes the buying experience a great one.

Erica is such a great person to work with. She provided above and beyond communication and services. Look forward to working with her!

I serviced my first Mercedes Benz here from 2003 - 2018 and they kept my car running in top condition. I keep coming back because of the great customer service and, it's improved throughout the years. My recent drop off took no more than 15 minutes. I'm a happy repeat customer :)

Erica is a great person to work with and gives right information at right time. Appreciate the service.

Giselle is my service agent and she is great. Covers the issues, communicates well and good follow up.

I have been servicing my SLK here since I moved back to the Bay Area in March 2017. Outstanding service and support from Susan S and the very profession technicians! Wouldn’t take it anywhere else!

Good Salesperson, he spent time to explain everything in order to complete the sale on the same day.

The overall process was smooth from shopping to purchase

Staff are super friendly and helpful. Options are provided in details from choosing the car to financing when ready to buy. We’re happy and grateful to get the new car we wanted. Thank you -Mercedes Benz-Stevens Creek-

This facility has seamless automated process and great customer service personnel.

What can you say about the service manager Erica? Everything! Professional! Personable! Knowledgeable! Communicates! And has an appropriate sense of humor!!

Service was good and quick.

If I didn?t have my service manager , John it would not of been very good.

Staff was somewhat friendly but once I told them I was pre-approved things got weird and pressured me to go with them for financing. Really odd personalities and my sales guy who took me out on the test drive didn't speak much English and the sales manager was sarcastic to me and the sales guy. I wanted the car and wanted to get out asap so I didn't have to deal with them. There are a few repairs that need to be done and it's been 4 days and nobody has contacted me so go figure and it's even in the contract for them to repairs these two items. Totally unprofessional and did not feel like a Mercedes dealership but more of a used unknown car lot with cheesy sales people. Totally unprofessional.

Susan did a great job helping us get the brake pad fixed. great communication and great quality so far. I don't see any issue with the new brake pads.

bought my first car from MB Stevens creek. helpful staff. my sales rep was very responsive and approachable. the delivery process on the day was super quick and seamless.

I?ve been going to Susan for nearly/over a decade. She is extremely knowledgeable and efficient. I?ve been lucky enough to have Susan?s help over the years with many issues, and the turnaround has always been very quick. Thank you, Susan, for such wonderful customer service!

Excellent Service! Great job with the rental. Service recommendation and explanation was great! Will come back again.

I?m very satisfied with my sales person, Bill Infald! Highly recommended!

Excellent service, price quoted was exact, very efficient mechanic and treated like royalty. Thank you

Excellent service. Turn around time great, as promised

Went in to test drive a car, really loved it so I decided to go ahead with the purchase on one condition, I’d leave it there for a couple days because I was in the process of selling my other vehicle and I wouldn’t have space for it. Sales person assured me this wouldn’t be an issue however after I started signing papers to start in purchase his manager came out to tell me this wouldn’t be possible due to liability issues etc… Anyways we moved on from there, I was already pre approved and provided Them with the documents of my pre approval, the sales person took and left with the understanding that they’d be working with that financial institution and the finance manager would be out in a few minutes to collect downpayment to complete the purchase. I say and waited for about an hour until I was starting to get fatigued and I stepped outside that was when I saw a few people approaching me saying he was ready to see me. When I got into his office I started receiving alerts about hard inquiries on my credit report from numerous banks but none from the institution that I got pre approved from. I started asking him what was the reason for that to which he kept going in circles about sub prime lenders and some other stuff I had no interest in hearing. So what should’ve been a 1hr transaction the most took almost 4hrs and my credit was ran by numerous financial institutions without my knowledge/consent. Sales person was pretty cool though, think his name is Kevin.

Danny Ho is a very capable service person and I have been working with him for approx. 15 years!

Great customer service thanks to Erika in the service department everything was set up and done smoothly and stress free she also made sure my car was good by making sure anything that needed to be fixed got fixed and I had my car the next day it’s been running great and I’m super thankful for her there’s no other person I would want or need to go to if your needing everything done right and quick Erika’s your person

The service was the worst. I made an appointment for a recall fix one month ahead, knowing it would take 4 hours to repair it. We arrived on time and were ‘t assured it could be done that day. At that point we also needed a battery replaced. We decided to Uber home (we live in Santa Cruz) and give them plenty of time to do it. The next day we texted and understood it would be ready by 1:00. Arrived, the man we talked to was at lunch and when we texted him, he was shocked it wasn’t done. Turns out it was ‘t even in the queue to be done. They agreed to replace the battery so we could take the car home. Their recommendation: go elsewhere to have the recall work done. And that is my experience with Mercedes SanJose.

The employees are very kind and mean well. However, unfortunately, the facility is clearly understaffed. Employees were either too busy to address simple concern and questions or were simply not knowledgeable. My experience at this dealership was a HUGE departure from ever other Benz dealership I have encountered in terms of quality, staffing, and facilities. Even their refreshment offerings are substandard.

the service was good as always and technicians did a good job. the only feedback I have is to provide Mercedes customers with seamless pick-up/drop-off process. I was told that all rental cars were booked for next 4-5 months and there's no shuttle, which means I who have one car have to use lyft/uber to run daily errands, or using public transportation (which doesn't work out in USA!). This is worse when car service takes more than a day. I believe mercedes dealership can find a better solution and help its customers in appreciation of their business with mercedes.

One annoying thing is that they have gotten rid of their cashiers. When you go to pickup your car after service, lot of times online payment link does not work, like in my case I tried online payment many times. You have to wait till your service advisor becomes available because only service advisors can process payments, as they don't have cashier any more. With the prices they charge for repairs, I am sure they can afford a cashier. I had to keep waiting. The manager was very nice. When he saw me annoyed, he right away found another advisor and asked her to process my payment. Other than that, everything else was great. My service advisor was awesome. Very courteous, and professional.

Prompt and thorough. Recommend Mercedes-Benz of Stevens Creek.

I recomend but with certain issues. My car had a recall issue, I booked an appointment....three weeks out. That date came and the service department cancelled on the day. They booked me the following week and a very nice fellow picked my car up about 8.30 AM and brought it back about 3.30. They must have disconnected the battery during service but did not correct the clock to the currenttime when finished.

My service consultant was Vincent Hoang and he was very professional and easy to work with. He was thoughtful about the things I needed to take care during this visit and very efficient at providing updates of my car's services throughout the day. I can rely on Vincent's service expertise and really appreciate his wonderful assistance for my S580.

We went for our car servicing and the staff was really helpful. They explained the process took care of us in a timely manner.

Our service technician John Stansbury made the experience efficient and easy. The loaner car was ready when I arrived, and the entire drop off took only a few minutes. John kept me informed of the status, including when my car would be ready. Dropping off the loaner and picking up my car took only about 5 minutes.

My sales associate Shah Baigzad was polite and answered all questions I asked. There was no pressure put on me to buy the car. Everyone I met in the process of buying the car was very courteous. It was a excellent experience!!

My service person, Susan, is amazing. She is always prompt friendly and professional. No matter what small issue I raise, she has it looked into and checks herself. Her communications are timely and gives me a complete report before I retrieve my car. I am a long time client and intend to remain so.

My only objection is that getting a car service especially through Mercedes Benz you expect high standards which I didn?t receive at this dealership for my vehicle. I would not be taking my car back here for service. They started the the regular service charge from $900 when I asked they took off few things and brought it down to $500 which is fine but then didn?t have the decency to clean the car while doing service. I had always been given a very nice clean car back from other Mercedes dealers when getting service.

Very smooth process with 100% satisfaction. Would recommend this service center for all your needs.

Overall it?s good experience but I would like to point out that the auto loan interests is higher than other places

Ellen and Asad were amazing to work with! I started looking two years ago and Asad was very patient and in the end, Ellen found the perfect car. They made a great team. I love my new GLC300!

Been going to MB of Stevens Creek for over 20 years - great Team, terrific service. High recommendation!

Honest and easy to work with Erica provided great customer service

Great attention to detail. Loved the video sent to me that showed the work in progress. This is why you buy Mercedes.

Very happy with the service I received several times at Mercedes auto-nation on Stevens Creek in San Jose, particularly from Erica Flores. She exceeded our expectations of great customer service. She took care of us when we arrived to the dealership with yellow “ check engine” light after completing recall at other auto-nation dealership. She accommodated us several times. Thank you, Erica. You are the best!

Fantastic experience I had. Best in any country I bought a car. The team is super helpful and they settle for nothing less than the best for their customers. Very happy to be their customer….

It took some time for the repairs but the overall experience was great.

Great service and experience, keeps me informe on repairs constantly

Pleased with communication and service. Didn’t expect any less. You guys were great, car was clean and running smooth.

Great professional experience.

Had a good experience. Getting my loaner and timely conversation with my technician. My car is back and running

Diana Than at Stevens Creek Mercedes was amazing. Went out of her way to make sure everything was to our preference. Was quick to get back to us and positive attitude. Made this purchase a good experience

Danny Ho has always provided me with excellent service.

Thank you Diana Than for all your help and excellent service. You did an amazing job.

Really excellent experience here! The dealer gave me very detailed elaboration on the vehicle and help me find the exact vehicle I need,

We had problems with our Sprinter RV and John Stansberry was exceptional to work with. He call us and kept us up to what was going on every step of the way. He was quick to respond and so friendly. We really appreciate his wonderful service. Best service we have ever had for our Sprinter.

Excellent customer services & dealer facilities. Good job to my salesman Mr. Phil Ha & Sales Manager Di Wang.

If the parent company were as interested in customer satisfaction as this particular dealership, they could expand their customer base. The parent has never responded to any written question!

Firstly, it was very refreshing to find a dealership with inventory and to be able to see and drive the model we were actually considering. Secondly, the service level and attention to detail was stellar. My advisor was Mundy and he was instrumental in my being in my new great-looking GLA.

Professional and courteous as always. Would highly recommend Ethan Kurtz. He is my service advisor and is the best!!! He cared for my car as if it’s his own!! He explained everything that is going to be done in words that I can understand! My car was ready earlier than the expected time and very clean and shiny! Thank you Ethan Kurtz and Mercedes-Benz of Stevens Creek. !!!

Recall issues Very friendly and efficient

Excellent service, very professional👏

I liked the overall assistance provided to me and the staff was very helpful. They are very considerate to our requests and concerns.

I was told when I made the appointment it would be 4 to 6 hours. When I dropped my van off he told me a few days. I dropped it off Tuesday morning and didn't get it back until the following Tuesday. Notified Friday after I had to use another vehicle to go out of town for scheduled buisness.

Service was good. Have been a long time customer. Susan my rep is very professional.

We had a great experience with Mercedes-Benz of Stevens Creek. We had a great test drive with proper explanation about our options. We were given sufficient time to make a wise decision and got a great offer from the dealership. Strongly recommend this dealership

I can’t express how A+ customer service can be! When you have Samer taking care of your car you are in great hands! He is very busy and with that he never lacks providing quality of service to you. Very knowledgeable and he spends time with you to answer all your questions. He keeps you informed on everything your need to know about your car’s service.

Good service. On time. Provided with information. Made it easy to understand.

Just completed my 1st service and had a good experience My advisor was friendly and checked the car throughly Only issue I see: it was quite busy at my appt time which I had to then wait & felt rushed once my advisor handled my car . Upon my return, I called in advance I was on my way & was told my car would be ready which was not the case Once I paid & dropped off the loaner car it too 20 minutes for them to go get my car. That was frustrating because I had an appointment to get to All in all it was a good experience

Recall done, drop off was quick and car was ready to pick up as promised

I brought in my old C class for service with a wiring issue that turned on the parking lights when the car was locked and continually drained the battery. My service writer, Danny H. indicated that he had seen the issue in the past. They sourced an OEM Headlight/Foglight controller from another dealer in another state. Very resourceful and saved me from getting stranded somewhere in the future. Thank You Mercedes of Stevens Creek. Great Job.

Overall my buying experience was amazing and one to remember. As a first time car buyer I was assisted by everyone at Mercedes-Benz of Stevens Creek by answering everyone of my questions and concerns. They also do an amazing job with providing you with as much detail about a vehicle that you are looking for. Overall amazing dealership with large variety and amazing sell representative.

Great Service. Phil Ha - thanks for your service while buying our first Mercedes vehicle from you guys! Keep up the great work.

Very nice, could not be better. Every details was taking care of.

Great & Fast service. Highly recommend

Got appointment for a service recall. Great customer service from beginning to end.

Completely satisfied, Samer our service advisor is very helpful and a likable person. thank you

BOTH MY REP AND THE MECHANIC TALKED TO ME ABOUT THE ISSUE AND HAD IT RESOLVED WITHIN THE DAY.

Reserved car and spoke to Ellen lans who assured me car was reserved and ready to pick up Saturday. Called her to confirm I was on my way about a 2 hour drive. After several attempts she had some other person call me to tell me the vehicle had sold. Unprofessional , and made me waste my time . This place does not honor reservations and just to make a quick sale will screw you.

Work done quickly with very little hassle. Service Rep very friendly and helpful.

Service was very accommodating, professional and friendly. Never felt pressured. It was a pleasure working with Kamil.

Great service, usually have loaner cars, and don't have to wait months for an appointment. Prices are a bit high compared to other dealerships but convenient for me and thorough with their work.

Just had the first service for G Wagon. Their service was excellent. The tech advisor, worked quickly. The order was clearly.

Service was very accommodating, professional and friendly. Never felt pressured. It was a pleasure working with Kamil.

The buying process was absolutely perfect. Tony was amazing and made it a great experience! Service appointments have been made easy by John. He stays in touch and walks me through the process. My only complaint about service is that once I received my vehicle and the inside was dirty and it was obvious when it was serviced that they smudged the interior in several places and then did a fast birthday wash which left fine lines all over the outside when they hand dried it. The second repair service I had, they left the window privacy shade off the track to wait for parts and we?re going to send me away with it flapping on the side. I think for the level of vehicle Mercedes is, there should be a higher level of concern for good care of the vehicle and owner during repairs and maintenance.

Teams there is very helpful and really takes care of their customers. I was ordering a GLS from them. The process was supposed to take 3 months for my order to be fulfilled. But the team helped me to keep an eye on all incoming ones, which helps me to get one much sooner than expected.

Pretty fast & kind service. Easy in & out. Highly recommend Ethan at Stevens Creek!

I love having the concept of the same advisor and as a result having a great relationship with Danny. Services are always a simple reservation process and always straightforward.

Invoice said ?complimentary exterior wash? yet the vehicle was dirtier than when I dropped it off. It was covered with water spots and there was a 6? diameter bird turd on the front left section of the hood. I paid $5000 in repairs and service, then had to go straight to a car wash?not the service you imagine when spending over $100,000 on a vehicle.

My experience was excellent. Danny Ho provided excellent service.

Susan, the service advisor made the difference. This advisor has been supporting me for 5 years. With both my S and ML. Good service experience is a big reason for repeat purchase decisions. An area that needs attention is loaner vehicles. I had to wait 1 hour 5 minutes last time.

Took my car in for scheduled maintenance with an appointment that was made a month in advance. The staff seemed unprepared and overwhelmed. I had prepaid my maintenance when I bought the car from this dealership, but Service department did not have any record of that. So I had to wait for their accounting staff to arrive at the office and sort it out. Then had to wait for a hour for the loaner car, promised when scheduling the appointment. I could see tons of other customers waiting for loaners and complaining of being late. Staff informed that the loaners are being washed/cleaned, hence the wait. After an hour when I finally got the loaner, it was visibly dirty and had not been washed in a month probably. What a waste of time! Too bad I have paid for all the scheduled maintenance of my new car to this dealership, or I would never go back here again!

The best service provider is Danny Ho! He is an absolute gem. He is professional, highly knowledgeable and respectful. Mercedes Benz of Stevens Creek is fortunate to have Danny Ho on their team. He is the best!

This is the 2nd vehicle I have purchased from Stv Crk MBZ and they have provided an excellant experience in each case. Very fair and efficient... my only concern is that I am still waiting to find that my used vehicle has 2 keys. ....the single key information was not delivered until after the transaction😳 Overall great experience and I would definetly return again. Robert Pizante

The service was smooth and Nate the representative was helpful and detail.

We bought a GLB250 from your place with the help of Ellen Land, Diana Than and Di Wang on April 29, 2022. We are very happy with the purchase, it's an excellent car. I got some good tips of driving the car from Ellen and Diana. They delivered the car to us. Thank you so much guys! M.R. (Sean) Hong

We comminucated with the dealer through email. The negotiation process is frendly and comfortable. The price is good below the market price. And the service is good too.

We comminucated with the dealer through email. The negotiation process is frendly and comfortable. The price is good below the market price. And the service is good too.

Always a great customer experience at Stevens Creek Mercedes Benz!

Easy to work with and very professional.

A positive experience overall. My agent was with a customer and a new salesperson was helping us out. The new guy could have used a little more enthusiasm. Lucky for him, we made our decision to purchase one of 6 CPOs in the lot before we got to the dealership.

Easy process, well done! In and out in 2 hours for a new car!

Worse experience. I sent a written complaint to all higher authorities, even to the GM also about the bad customer service. no one even replied to the complaint. Looks like everyone is trying to save each other. Worse Dealership I saw ever.

Very Very Bad Customer Service. Please go somewhere else. All are involved. Even GM also.

Terrific experience as always. My service rep was Erica and we handled a fairly complex service (car was out of warranty, needed standard service and had a major issue with the cooling system) all via text. Erica was terrific with proactive updates, estimates and options. My car is now back on track and in great condition.

Nice experience, I would recommend this dealer to others. Also, David was an amazing sales agent.

Good service! Thank you! Good to have a loaner car

I had a rare issue with my E450c. Randy and his team at Mercedes of Stevens Creek did everything in their power to make the experience as painless as possible, and provided me with a loaner that was similar to my car.

regular maintenance and recalls are in place quickly with high quality.

Very Good service👍👍👍👍👍👍👍👍

Great service. The salesman was honest and respectful. Helped please my needs

Always Excellent with Steve Kirksey!! He listens and advises!! Then gives informative feedback o. The results!!

Finance department is very unprofessional and rude. Once you have told them that you don't want to take extended warranty(after lot of haggling), their attitude suddenly changes and they stop answering any questions or even helping in the contract signing. The person just gave me the iPad and did not help in answering any question properly. Very unprofessional. He did not give me the copy of the contract that I asked several times and I only got 4 days later in mail after 5 follow ups.

Well you guys wanted my review so here goes- I took my car in to the Mercedes’ dealership this week to just simply have the spare key programmed. It was only supposed to take an hour and a half but somehow it turned into an all day endeavor simply because I left the premises. I had to take time off of work and have someone else come and take care of my child once my nanny had to go home by 3 . I was stranded in San Jose the entire day (I live in Hollister). It was not a good experience AT ALL. Vincent did try and accommodate me by giving me $100 off my next service (if I ever choose to come back) for the miscommunication. I am still really disappointed with the entire experience.

I visited for repairs and explained politely. And staff were very kind. Thank you.

The front desk, sales and finance personnel were very professional. They were considerate that I had a three hour drive back home; accommodated my request and helped me through the process. They all very good knowledge of the topics, answered my questions thoroughly. I would highly recommend MB of Steven’s Creek!

My service advisor Nate Jones is the best. He is always prompt and professional.

Timely and attentive service. Danny Ho provided trustworthy and thorough service for my car.

Troy has been my go to for years with any service needs. He?s always helpful and efficient. He always has great knowledge and advice!!

It was the first service for my 2021 GLS580. It went very smoothly - Danny, my rep., was efficient and helpful.

Overall customer service was very good but there was some confusion among the staff (not my service advisor, Nate, who is always excellent but rather the supporting staff) during drop-off and pick-up that lead to delays. I would expect a nicer lounge from an upscaled dealer like MB.

I saw the Tundra for an exceptionally good price. After a bad experience by two dunderheads at the Capital Mercedes, I called this dealership on Stevens Creek. I kinda didn't believe it, thought it was a bait-and -switch attempt. I even asked the salesman to take a picture with his hand on front of the camera so that it would prove that the truck was actually there. He probably thought I was on the weird side, but he accommodated me. I was treated with standard normal respect. I was shown the truck. Went on a test drive. Came back and did the paperwork. The finance manager got me the best deal I think I could get. I have been driving this truck for a couple of days now, and I am very happy with it. I can't speak, one way or another for the other sales people, but Gary Sandhu is the one who saw me though this purchase. I would recommend asking for him.

Needed the car back in a day and Troy made it happen!

Great service experience with Danny. Only issue was when I came back to pick up my car, I noticed a black scratch mark on one of my doors. I notified the service rep (Danny was off the day I picked up my car) and they cleaned it up for me right away.

Top notch service you expect from Mercedes. Great communication throughout process.

Great cars, good service, Sami was very helpful and even helped me find a car for my daughter. I trust this dealership

Great price, great purchasing experience. Good service too.

I continue to purchase Mercedes because of the Smythe European customer service department and the excellent customer service reps - mine is Giselle. While this time there was a glitch - when I came to pick up my car Friday after work and my service manager had already left they couldn?t find my car keys after I already paid online and was told my car was ready. I just kept the loaner an extra day which was fine since I had already filled it up with gas and Giselle, who was off for the weekend , located the keys and had the car parked and ready out front in Saturday. So A plus as always.

Service advisor was very prompt, courteous and kept on top of my card service and detail progress.

Great Service Manager Susan Sulimani, Susan keeps me informed and very easy to work with. The quality of the service is outstanding as well!!!

as always it was great my rep Steve Curvy was great and very responsive, even delivered my car to my house

John Stanberry is my service advisor and is the best!!! He cared for my car as if it’s his own!! He explained everything that is going to be done in words that I can understand! My car was ready earlier than the expected time and very clean and shiny! Thank you John!!!

Simple, easy, quick. Appreciate the care and attention to detail I?m assessing and offering correction to rising maintenance issues before they become a problem.

Great customer service. The service advisor has diligently updated the status of service.

My vehicle needed scheduled service and some additional work repairs-never battered an eye ? or had a moment of concern for my beautiful Benz, I knew it was in good hands, as always!

Danny Ho is the best service advisor always try to help you Thank you so much Danny Ho

Had a recall on roof panel, they fixed a gas leak and another item. Got a new battery.

I got the best service from Mercedes-Benz of Stevens Creek. Recommend to anyone who needs service

It was a really Excellent experiences to purchase from Mercedes Benz Stevens Creek.

We met Diana Than back in 2017 and had gone in a few times to browse since then over these past few years. we just happened to stop by and said if Diana Than is working and still there we will buy a car finally. She has always been so helpful, kind, not pushy, very knowledgeable, and truly made me comfortable in my decision. The buying experience was simple; their was a lot of inventory compared to where we live. The sales manager was super helpful, financing was easy and fast. I would recommend Diana and Steven's Creek Mercedes to anyone

Professional and courteous as always. Would highly recommend Danny Ho and definitely come back.

Felt with Kevin internet sales every item was handled in a very timely manner and will definitely deal with this person again

Ms. Estelia Muniz has been very supportive to understand our needs. She was extremely patient to schedule talks to figure out the best plans for us. ESTELIA is welcoming and caring. We feel great working with her.

Friendly and accommodating when I came unexpectedly to test drive a car

My service manager, Troy, handled every issue in a timely and quality manner!

The Staff Ellen & Giselle were very helpful . The repair done was also good

Definitely recommend Mercedes Benz of Stevens Creek, great and friendly people. We were helped by Kamal Massoudi, extremely experience financial service manager and Asad Hanif, great and patient sales person. I have to Thank them for answering all my questions with honesty. I am so happy with the suv I purchased. Thank you to the reasonable price you negotiated. You can be assured that I will certainly recommend your services to all my friends and family. Thank you for a great experience.

Easy to set up an appointment. Service advisor knew what he was doing. Cost was equal to estimate.

My Control module for SAT radio was replaced quickly and they did a great job. The part came in the day after I dropped off my car. Thank you for always doing the best to take care of your customers.

Excellent service for the service call. Prompt service. Car washed and ready to go

Everything was great, and I had a good experience with Mercedes. They loaned me a car while they did the service on my car. I had a rep that I haven't worked with before as he wasn't my usual person who is Danny Ho, but he was great and accommodating me in a very superior way. I have been going here for about 30 years and I trust this dealership.

Minor work done. Was done within a day. Process went smooth although Mercedes ought to include loaner calls for these recall-based repairs.

The greeting staff at this place are as rude as you can get especially the woman named Tiffany. The service advisors take a while before coming to you while leasurely walking around. Not the high quality service that Mercedes should provide especially for THAT kind of money!

I have been using the same location since 2006. For the first time i got really disappointed. I left my 2006 Mercedes to Stevens Creek for bodyshop. I could have gone somewhere else for such an old car but since i like the car so much I decide to work with professionals. It turned out that they are outsourcing it to Auto Nation collision which is cross the street. That department is definitely not easy to work with. But my issue was different. I left my car for general service around thanksgiving last year and left my car again for bodyshop right before new year. When my car was fixed for the bodyshop i drove the car 2 miles and realized that the steering weel was not functioning well and i was about have an accident. I went back and asked them why the has that issue and still delivered to me. The car didn?t have the problem when i left the car before new year and the car was already at the maintenance department not long ago. I am not sure how this such an important problem was missed twice. Anyway. Like as i said. I used this facility for last 16 years and was not expecting such service both from bodyshop and the maintenance department.

Good -Susan. the rep was very helpful and competent

My advisor Steve was able to get the work done in a timely manner. He kept me posted on the schedule and the car worked perfectly, was nice and clean when I picked it up.

Everyone was great to work with from service writer to technician

Although we still had to pay a sizable ?Market Adjustment? fee, overall we are quite satisfied with the purchase

VERY SATISFIED FOR THE EXCELLENT QUALITY OF SERVICE WITH A TIMELY MANNER OF DEILVERY.

John Stansbury was very helpful & accommodating as usual. He makes sure that we r well taken care of & tries to work within a schedule that?s best for us. This is always very much appreciated!

Excellent. Always!! Our consultant always been very helpful and courteous.

Danny Ho was amazing from the start to help me get the repairs I needed to have a safe running vehicle again. My safety was his top concern to due my airbag error on my dashboard. I would recommend over and over again this location for all your car needs.

Service guy, Ethan, was first rate. He knew my car, he kept me informed. Car was ready when he said it would be.

Ellen Lans at Stevens Creek Mercedes is the utmost in professional , knowledgable, and Top notch customer service. We have purchased several cars from her and ask to work with Ellen every time we buy a new Mercedes.

Mercedes Benz of Stevens Creek was a pleasure to work with. We showed up with a Sprinter 3500 Dual Rear wheel on a tow truck, and they accommodated us directly and professionally. The diagnosis of not starting was done professionally, it showed that a squirrel had chewed through an essential wire. The repair and communication were outstanding, with a special thanks to Nate Jones of Mercedes-Benz of Stevens Creek. Our Sprinter based camper is best enjoyed when it runs. Top notch service even in a very busy time. Kind Regards, Kees Vissers, Sunnyvale

Your customer service is great you took my car without an appointment repaired my tire not only on one occasion but two had it done and cleaned and back to me the next day that?s good customer service big thanx

Prompt and efficient service Inspiring confidence and reliability on my E350 4matic model ur 2008. The car runs like. Swiss clock??

We purchased a pre-owned vehicle from Ellen. She made sure we were fully informed and well cared for every step of the way. Thank you Ellen!

To say that my husband and I were impressed by the professionalism and customer service we received while purchasing our 2022 GLE 350 is an understatement! From the moment we walked through the door, we knew that the two-hour drive to Mercedes-Benz of Stevens Creek was worth it. The whole buying process was smooth and enjoyable. Jaysen was extremely knowledgeable about the vehicle’s features and took us for an enjoyable test drive. He answered all of my questions, synced the vehicle to the MB app for me and made sure I knew how to operate everything before I departed the dealership. The finance manager Dominick was extremely efficient; he explained the contract, all available packages, and was eager to answer any questions we had. Anyone who dreads the process of reading through legal disclaimers and getting lost in fine print would definitely greatly benefit from dealing with a financial manager like Dominick. As a final surprise, we were presented with a thoughtful gift to accompany the purchase of my dream car! On a scale from 1-10, I’d have to rate our experience at least at 11! If you are in the market for a new or used vehicle, trust me, this is the place to get it.

Danny Ho is the best service advisor!

I called the dealership and spoke with Tony C and I told him what kind of car I was looking for and I will be there within the next hour I got there and he had everything ready for me the car I wanted and in several of colors to choose from Tony is so knowledgeable ,personable , professional and very efficient …Benz of Stevens Creek you guys have a true Gem ..Thank you again Tony C I will make sure to come see you when I upgrade 🤪

This is the worst and most dishonest dealership in the WORLD. DO NOT BUY FROM THEM! We bought a used 2017 Maserati Gabelli from them last month (The owner owns both Benz and Maserati). 1. There is a missing part in the trunk when we purchase it. In the contract, they said they would order the missing part in the trunk. They said the part should arrive in a few days after we paid. But it has been a month now, whenever we asked, they just said they ordered and should get in a few days. They cannot provide any info about the order and tracking of that part. it turned out they never ordered it but just kept lying. 2. I only drove 5 times since I bought the car, even below 150 miles. Already found 3 issues. 1. We test drove it and purchase it one week later. The car could not start the first day we bought the car. We literally just stuck on the road side of the dealership. That is the way they did 120 checks and took care of the used car. They promised it was just a battery issue and everything else is fine. We trusted them so we did not return the car. So ironic that they said they did over 100 checks before selling the car but not even make sure the car can start or not. They explained that the car just needs to replace the battery and everything else is fine. We trusted them so we let them fix the car the first day we bought it. 2. We found the head rest on passenger side won’t go up, but since this is a small issue, we did not complain it. 3. it is just within a month, we only drove 5 times and not even 150 miles. We found another serious problem: The heater did not work! We never tested it because it was hot when we bought the car. They did not check, or they did check but not even tell us! It was made in 2017, not that old, and we paid 40k so not a cheap one. If you did not check the car before selling, please don’t say you did over 100 checks before selling the car. We relied on the information you provided to make the purchase. But It turned out False advertisement & misrepresentation is an auto dealer fraud!

I called the dealership and spoke with Tony C and I told him what kind of car I was looking for and I will be there within the next hour I got there and he had everything ready for me the car I wanted and in several of colors to choose from Tony is so knowledgeable ,personable , professional and very efficient …Benz of Stevens Creek you guys have a true Gem ..Thank you again Tony C I will make sure to come see you when I upgrade 🤪

My services guy Steve Kirksey is the best. I moved to Cadillac and came back to Mercedes just because of Steve the great customer service anf support from Mercedes.

Friendly staff. Great service. Clean environment.

The Service department is outstanding.

First rate service, professional staff.

They fixed an electrical tail light problem others could not fix

Charlie Fish is awesome, always goes the extra mile to get our cars serviced to our demanding specifications and always treats us more like family than just a customer. The sales team is very helpful when we are looking for a special vehicle, they rock too!

Charlie Fish is my Advisor. He does a great job of servicing my car for the last 12 years. He is thorough, kind, friendly, as goes the extra mile to make sure everything is right, and in top condition.

My service advisor (for the last 10-15 years) Danny takes care of me. I cannot recommend anyone nearly as good as him. 10/10 #e43amg

My service advisor Susan is very knowledgeable, professional and personable. She truly looks out for her clients. She explains what has been recommended by the technician and will tell you what should be taken care of right now and what can wait to be corrected. I trust Stevens Creek Mercedes with my vehicle.

David N, and Kith were wonderful! Very easy going and easy to work with. Will definitely be returning here for all my new vehicle needs!

Charles is the most outstanding service advisor I've ever had in 30 years. I've owned every luxury brand. Lexus, BMW, Jaguar. Porsche, Cadillac. Charles Fish in Stevens Creek Service Department is the most dedicated professional I've ever had the pleasure of working with. He is a hard working man who will call you at 7pm to keep you up to date on the status of your car. He works late to make his clients happy. He really is one of the biggest assets that the dealership has.

For personal reasons we had to return a leased car early that we really loved. Kenneth made the vehicle return process very easy and he did an amazing job in finding a replacement car that met all our needs for a new vehicle. Kenneth listened well and followed up on all action items in a timely manner. When we had a minor after sales issue Kenneth took care of the issue which was very much appreciated. We can only recommend working with Kenneth and the dealership as we had a great experience with both.

One of the worst dealers I have ever worked with. BEWARE - Check their BBB rating and complaints. I had it enough with these [non-permissible content removed]. Requested warranty cancellation and was informed that it will take 6-8 weeks. Within week 7-8 weeks I requested updates and Sean Shah, Customer Financial Services Director, was the rudest person I came across. I was pushed back that its not 8 weeks yet and I do not have any right to ask for update. Now its been 10 weeks. I been asking updates but they stopped responding. This includes Sean Shah, Moe Afschar, and Aaron Riddle. Good luck with a director like Sean Shah who stop responding because customer request cancellation - and being rude just because a customer ask for update. I have utilized everything possible to reach these guys but no response. Now, I am in process to go the legal way and my lawyer asked to confirm their legal address to serve the summons for the court, and these guys again telling me that someone from the customer relations team will contact me to provide the address. I hope every buyer goes thru their BBB rating before doing any business with this dealer.

I am loving my new car! It is by far the best ride i have experienced! Thank you!