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Mercedes-Benz For Sale Near You in San Jose, CA
Have your eye on a Mercedes-Benz GLA, Mercedes-Benz A-Class, Mercedes-Benz G-Class, Mercedes-Benz E-Class Wagon, or Mercedes-AMG®? Mercedes-Benz of Stevens Creek is your premier destination for new, pre-owned, and Certified Pre-Owned vehicles from Mercedes-Benz in the San Jose, California area.
If you're located in Stevens Creek, San Jose, or Mountain View, Mercedes-Benz of Stevens Creek is the go-to luxury car dealership for Mercedes-Benz car buying and servicing. We also carry an extensive and comprehensive inventory of pre-owned luxury vehicles from other exclusive brands. You'll also enjoy our lease specials and a wide array of financing options to suit your financial needs. You can even buy online!
At Mercedes-Benz of Stevens Creek, we'll help you get behind the wheel of the Mercedes-Benz you've been dreaming about. Visit our Mercedes-Benz dealership and let us demonstrate our commitment to excellent customer service.
If you're located in Stevens Creek, San Jose, or Mountain View, Mercedes-Benz of Stevens Creek is the go-to luxury car dealership for Mercedes-Benz car buying and servicing. We also carry an extensive and comprehensive inventory of pre-owned luxury vehicles from other exclusive brands. You'll also enjoy our lease specials and a wide array of financing options to suit your financial needs. You can even buy online!
At Mercedes-Benz of Stevens Creek, we'll help you get behind the wheel of the Mercedes-Benz you've been dreaming about. Visit our Mercedes-Benz dealership and let us demonstrate our commitment to excellent customer service.
New Mercedes-Benz Inventory
If you're shopping for a new Mercedes-Benz vehicle, stop by our store and let us show you our extensive new inventory. We have a variety of new Mercedes-Benz models in the San Jose area, including all the most popular and sought-after models in a wide assortment of body styles and colors. Come view inventory in our showroom.
Looking for a popular Mercedes-Benz model? We carry many brand new vehicles, including:
Whether you're looking for a sedan, roadster, cabriolet, SUV, or wagon, at Mercedes-Benz of South Bay, we'll help you find the vehicle that fits your needs. We also carry a variety of Sprinter and Metris van models that you can test drive today.
Looking for a popular Mercedes-Benz model? We carry many brand new vehicles, including:
- New Mercedes-Benz A-Class For Sale In San Jose
- New Mercedes-Benz C-Class For Sale In San Jose
- New Mercedes-Benz CLA For Sale In San Jose
- New Mercedes-Benz CLS For Sale In San Jose
- New Mercedes-Benz E-Class For Sale In San Jose
- New Mercedes-Benz G-Class For Sale In San Jose
- New Mercedes-Benz GLA 250 For Sale In San Jose
- New Mercedes-Benz GLB For Sale In San Jose
- New Mercedes-Benz GLC 300 For Sale In San Jose
- New Mercedes-Benz GLC 300 4MATIC® For Sale In San Jose
- New Mercedes-Benz GLE 450 For Sale In San Jose
- New Mercedes-Benz GLS 450 For Sale In San Jose
- New Mercedes-Benz S-Class For Sale In San Jose
- New Mercedes-Benz S 500 For Sale In San Jose
- New Mercedes-Benz SL For Sale In San Jose
- New Mercedes-Benz SLC For Sale In San Jose
Whether you're looking for a sedan, roadster, cabriolet, SUV, or wagon, at Mercedes-Benz of South Bay, we'll help you find the vehicle that fits your needs. We also carry a variety of Sprinter and Metris van models that you can test drive today.


Pre-Owned Car Inventory
f you're in the market for a pre-owned or Certified Pre-Owned Mercedes-Benz, we have an extensive inventory of various models available. In addition, we carry several pre-owned vehicles from other premium manufacturers.
We stock:
- Pre-Owned Mercedes-Benz A-Class For Sale In San Jose
- Pre-Owned Mercedes-Benz C-Class For Sale in San Jose, CA
- Pre-Owned Mercedes-Benz CLA For Sale In San Jose
- Pre-Owned Mercedes-Benz CLS For Sale In San Jose
- Pre-Owned Mercedes-Benz E-Class For Sale in San Jose, CA
- Pre-Owned Mercedes-Benz GLA For Sale In San Jose
- Pre-Owned Mercedes-Benz GLB For Sale In San Jose
- Pre-Owned Mercedes-Benz GLC For Sale In San Jose
- Pre-Owned Mercedes-Benz GLC 300 For Sale in San Jose, CA
- Pre-Owned Mercedes-Benz GLE For Sale In San Jose
- Pre-Owned Mercedes-Benz GLS For Sale In San Jose
- Pre-Owned Mercedes-Benz S-Class For Sale In San Jose
- Pre-Owned Mercedes-Benz SL For Sale In San Jose
- Pre-Owned Mercedes-Benz SLC For Sale In San Jose
Our certified TechXperts inspect every vehicle we offer for sale, so you can drive off with a vehicle that meets our strict quality standards. What's more, all of the pre-owned vehicles we carry come with our Pre-Owned Vehicle 1Price formula that simplifies the car-buying process by giving you a no-haggle way to get the best possible price on your vehicle purchase.
Mercedes-Benz Service Center and Parts Department
The Mercedes-Benz of Stevens Creek Service Center and parts department is your one-stop solution for all of your parts, service, and repair needs. Whether your Mercedes-Benz needs routine maintenance, such as an oil change, or significant repairs from a collision, our factory-certified technicians will put your vehicle back on the road quickly and in optimal condition.Our technicians are also certified to work on your Mercedes-Benz and can use high-quality parts including original equipment manufacturer (OEM) parts and the latest in technology and equipment. You can schedule service by calling the service department.
You can also buy OEM Mercedes-Benz parts at our service department, as well as a variety of accessories for your Mercedes-Benz vehicle.
Visit Mercedes-Benz of Stevens Creek Today
If you're ready to buy or lease a Mercedes-Benz in the San Jose area, call us to schedule a test drive today. Or just stop by our showroom. We're located at 4500 Stevens Creek Blvd in San Jose, California. We gladly accept trade-ins and are always adding new special offers to make buying one of the saved vehicles from your wish list a reality.Recent Reviews from Mercedes-Benz of Stevens Creek
5
Excellent!
Michelle Hu
Aug 16, 2022
1
I had terrible experiences a few times when calling the front desk to make any appointment, Holly, the lady over the phone was very rude and never willing to book loner's car for me, I always had to wait for at least 3 weeks to one month in order to get a loner's car appointment; or else, she just told me to go away to other deanship. I told her that I bought 3 years warranty, I should be able to go to the location is easier for me; but she did not care, she just told me, I could either wait for one month or go somewhere else. Even my car had SRS locked out, I went to talk to her in person; she's just careless and told me whether I want the appointment or not to wait for a month, without willing to be helpful, at all - TERRIBLE! This location would have NOT BUSINESS at all, for this kind of front desk lady handling the incoming appointment, if it wasn't for Nate, the best service adviser, they would have no business! I haven't mentioned another lady at the front desk was refused to change battery for my car key and put windshield on my car when it should be very easy thing to do and only cost $5-6 dollars in exchange with a future customer to come back to buy $50k-$60K car, it's a non-brainer! I recommended that this location to provide a better training to their front desk service ladies, to be able to provide a better customer service to represents this location with a better image and better customer service experience, to help the business of this location grow better! On 8.15.22 - saw a reply offered to call the general manager. Was told that Kevin S. the general manager's on a one-week vacation, I will post another review later!
J APPLE
Aug 15, 2022
5
8/15/22 Charlie Fish got a promotion!!! CONGRATULATIONS! Our new service rep is Danny. This is my first experience with him. I only had a regular service this time on my S560. Danny was very responsive to my requests and followed through with everything I asked. He was able to have the entire service and tire inspection done in time so that I could pick up my car by the afternoon. Thanks Danny for a pleasant first time experience! Cheryl Colman Love Charlie Fish! He always does a great job for us when we bring any of our cars for service! I'm only giving 4 stars because this time there was a loooong line for drop off and I had to wait about 30 minutes for my drop off & car rental. Then, service didn't get to "check out" my problem until the next day, so repairs took 3 days. Didn't bother me much as I didn't really need my car. However, had I needed my car for travel, I would have liked a faster turn around for service. Still think that Charlie handled the situation well! Cheryl Colman
CB Colman
Aug 15, 2022
5
Got the car done on time Service Advisor Ethan was very helpful and friendly
lary vzu
Aug 14, 2022
1
Overall experience was not as expected. The person handling the 'Recall Service Customer Handling' was not courteous, had lots of inaccuracies and blaming on us. The car was dropped for 'Recall fix' and there was no communication from the facility for 3-4 days. When we called, we were made to wait multiple times, forcing us to come to facility to check on the condition. Following with, looks like the service technician also blew a fuse in the car. The customer facing person was accusing us on car condition and not ready to interact properly even when we came to pick up the car.
Sarveta Jadhav
Aug 13, 2022
5
Always a very positive experience at Stevens Creek Mercedes. My service experience was outstanding. Everyone seemed obsessed with delivering the best customer experience possible. Everything you expect of a top class Mercedes dealership.
Clifford Higgins
Aug 13, 2022
5
I would like to give 5-star to Nate, the service adviser. After I had terrible experience booking appointment with their front desk lady Holly for months; I went in person to complained at the location; was lucky enough to have Nate assigned to take care of my car. After hearing my booking experience for months were un-successfully to get my car fixed, Nate immediately booked a loner's car for me the next day and made the process easy and smooth; he had my gasket fixed under my valid warranty, he's very honest and trust worthy as other review said about him. Then, I had to take my car the 2nd time to repair my battery and brake/rotors, after gone through again with terrible appointment booking experience with the front desk lady Holly again, 3 weeks later, I asked for Nate's service, Nate helped me to replace the battery, although it's not under my warranty; but I felt that I can trust him, so I paid to replace the battery. Also a 5-star to Tiffany in the back end service- after she heard that their front desk lady refused to put windshield fluids to my car and change a battery for my car key, she went to educate the front desk lady that they actually would provide it as complementary for their customer, especially I just had spent more than $500 repairmen there; Tiffany even took time to show me how to change battery for my 2nd car key; although it's only a 5-minute service, it changed entirely image of this brand and location looks like- a customer like me will keep on coming back for buying more cars and go for the services! After reviewing a lot of horrible reviews about this location, I hope my reviews give other customers hope and know how to look for and hopefully their upper managers can reward the good and provide more training to the bad, so to improve their customer service and it will only help their business grow. Thanks again to Nate (the service adviser) and Tiffany (the back end service) there!
Jennifer Apple
Aug 12, 2022
5
My family has been with John Stansberry for over 15 years he and the staff at Mercedes-Benz of Stevens Creek have never let us down. They are Reliable and have had no problems with them with all 6 of our Mercedes.
Michael Nonaka
Aug 12, 2022
5
I am very satisfied with the annual maintenance services and my advisor- Troy Schalk, he is always polite to me and explained what need to be done in details, the charges are reasonable and promised time for finishing services was on time.
Jim Luyau
Aug 12, 2022
5
Excellent service. Recommending specifically Tony Chiem for anyone buying at this Mercedes dealer. His knowledge for new and used Benz makes the buying experience a great one.
Andy W
Aug 12, 2022
5
Car is excellent. I had good support while buying the car.
pankaj soni
Aug 11, 2022
5
My service advisor, Ethan was great. He provided options to choose from and guided me to one that suited me. I’m looking forward to having my E63s serviced with them.
damon parker
Aug 11, 2022
5
Service center well run and courteous
Rio K. Valdes
Aug 11, 2022
5
We liked that the sales people were not pushy. Everyone we dealt with was very nice and helpful. After dealing with other dealers in the past this was a relaxed experience.
Katherine Luna
Aug 11, 2022
5
Salesman Gary was wonderful! Accommodating and on the ball. Good experience overall
Bruce Kelly
Aug 11, 2022
4
I made my service appointment online. What I didn't realize is that the web software assigned me to any service agent available and not to my normal agent. Turns out my agent was not working that day. I would recommend someone be assigned each day to correct mistakes made by the online software in scheduling service. The service department itself is outstanding.
Tom Olsen
Aug 11, 2022
5
I have been going to them for 4 years now, and they have been always professional.
Shayan Saha
Aug 10, 2022
5
Always excellent. Dealer, service rep (Giselle), all go above and beyond.
George Denise
Aug 10, 2022
5
Very professional!! Informed about what was found to repair/ cost of repair/ texts pictures of progress / date of completion. We were given a loaner car until the repair was completed.
Duane Broeder
Aug 10, 2022
5
There was a miscommunication about my warranty, but Troy worked to figure it out
Don English
Aug 10, 2022
5
Manager was very professional and nice. And I got there after their work time and manager still went beyond to help me with finding my car that was there for service A annual maintenance. Very grateful!
Qing Zou
Aug 9, 2022
5
Ellen is the best sales manager I ever met. She's very patient, responsive, not pushy, and understands our needs in a very short conversation.
Ping W
Aug 9, 2022
5
Ethan is the best. He is both knowledgeable and helpful
Ernest Muhigana
Aug 9, 2022
5
Sales people were very accommodating and responsive to our numerous questions and requests. We used the Costco purchase program and the price offered by Stevens Creek through this program was lower than I expected. The training provided on the various features and electronics was thorough and very understandable. Follow up has also been excellent.
Lowell Shira
Aug 9, 2022
5
Excellent customer service. More importantly to me was buying such a high quality car at such a fair price. The car and dealership exceeded my expectations It's not often you drive off a car dealership lot and feel you made out.
Michael Wallis
Aug 9, 2022
5
The technician was able to identify the culprit for the engine noise and vibration issue, and resolved it completely.
Louis Chen
Aug 8, 2022
5
Excellent service. Recommending specifically Tony Chiem for anyone buying at this Mercedes dealer. His knowledge for new and used Benz makes the buying experience a great one.
Andy W
Aug 8, 2022
4
Service advisor Danny has always been great, he keeps me informed about the progress of the service and any issues found. However they didn’t any loaner car for me, I was told it’s 5 weeks booked out. Wish them had more loaner cars.
Elena Shao
Aug 7, 2022
5
Erica is such a great person to work with. She provided above and beyond communication and services. Look forward to working with her!
Y Kim
Aug 7, 2022
4
I serviced my first Mercedes Benz here from 2003 - 2018 and they kept my car running in top condition. I keep coming back because of the great customer service and, it's improved throughout the years. My recent drop off took no more than 15 minutes. I'm a happy repeat customer :)
Carrie Toledo
Aug 7, 2022
5
The same car, another dealer asked me for 20K markup, and then I just bought it from stevens creek for MSRP at the same day. Great service, everything went fast and smooth.
XI FEI
Aug 6, 2022
5
Sami was very helpful answering my questions and with follow-up after purchase. Overall positive experience, nicely streamlined.
JK
Aug 6, 2022
5
Erica is a great person to work with and gives right information at right time. Appreciate the service.
Y Kim
Aug 6, 2022
5
Susan as service manager is the best!
Amit Bavisi
Aug 5, 2022
5
Susan was very pleasant and a pleasure to work with. She understood what needed to be done on my car and worked with us.
Marie Absmeier
Aug 4, 2022
1
EXTREMELY BAD maintenance experience with this dealership. Our car was dropped off with a clear front windshield and, one night passed, it came back with a new ~20 inches hairline crack. And they told us that they found a small crack after we dropped off the car and signed all the paperworks about the existing known appearance damages. Then it grew to such long after one night. But they chose to NOT call us or take some photos right after they found it. And even at the time we picked up the car, no one mentioend this to us and we found it by ourselves because we saw a "declined front windhield glass change" on the invoice, which we're even not informed and aksed the question! So they made the decision for us??? When we were talking to the service manager, he kept trying to convince us they are doing things correctly. So the right thing is to hide the info to the customers and help them make decisions? Overall, really UNPROFESSIONAL dealership.
Leo Li
Aug 4, 2022
5
I have to say the service at this place was amazing. They really care about giving the customers the best experience, even though it takes some of your time to buy a car, no matter the place. But with these people, the waiting was not that bad. The are simply the best.
Karen Degro
Aug 4, 2022
5
Awesome service very gracious team!! Car was clean as a whistle.
Jon Chadwick
Aug 4, 2022
5
Giselle is my service agent and she is great. Covers the issues, communicates well and good follow up.
Colleen Vitolo
Aug 4, 2022
5
I have been servicing my SLK here since I moved back to the Bay Area in March 2017. Outstanding service and support from Susan S and the very profession technicians! Wouldn’t take it anywhere else!
Reg Stump
Aug 4, 2022
1
UPDATE #2: I called the number this dealership provided and it was just their general service number and nobody picks up. I finally got to speak to someone and he said it’s none of his business and put me on wait to talk to service. Then service said it’s none of her business, I need to talk to body shop… They just provide a response as if they care about their customers at all. Really terrible dealership! You would think you spend all those $$$ purchase Mercedes and its services you get premium quality. It’s literally the worst! UPDATE #1: this time was even worse. My car won’t start just as I was about to drive to Mercedes Steven Creek for maintenance. I got a number to call their towing service and the towing company scratched the back of my car. I saw it was scratched when the towing company sent me photos when they reached the dealership (it was a 13min drive and they took 1 hour!!!). However the guy received my car claimed he didn’t see any scratches on the back. When I picked up the car after the maintenance was done, it was clearly scratched 😡😡😡😡😡 Original review: It was very confusing because my service agent this time told me there was a plug in my tire which seemed like a very cheap fix done at a gas station. The matter of fact was I did all my service and fixes at this dealership. So it was a fix done in 2019 at this dealership on that tire and the plug was causing the leak. Even though the service agent promised me the fix is done properly this time, it still causes me to doubt the quality of service and fixes of this dealership
Jingwei Zhou
Aug 3, 2022
5
Good Salesperson, he spent time to explain everything in order to complete the sale on the same day.
Robert
Aug 3, 2022
5
Awesome toy store like a five star hotel
Larry Kudla
Aug 2, 2022
5
The service manager, Steve Kirksey made this appointment super easy!
Beth Casilli
Aug 2, 2022
1
WORST!!!!!!!!! for Mercedes benz stevencreek to have HANA work for your company . Worst service and BAD anttitude SUPER SUPER Unprofessional . She ask about my phone number then she said i have no file with them I understand i'm just confuse cause my car service there last time. And we can create a new file but way and voice toe she talk to me seem i do and ask for free service there just remind i PAY FOR IT!!! I been called for make appoitment for service my car have to stay in the line for more than 30 min then she pick up my phone call. Tha way she talk to me make me don't wanna get any service from Mercedes Steven ckreek any more. Don't have to trust me. The manager can go back to replay all conversations and listen to her voice and attitude when she talking to me. Just recommend work like this better to stay home!
Arie Suwaphat Janchay
Aug 2, 2022
5
Bought the 2019 AMG C43. It is like the Batmobile and I feel like Bruce Wayne in it. It was worth every penny spent on it. Thank you Stevens Creek Benz!
Andrew Meeker
Aug 2, 2022
5
John Stansberry has been my service advisor at MB Stevens Creek for over 10 years now and he has always delivered the best service. He's very thorough in analysing the car issues as well as advising you in doing only services really needed. Very communicative, always available and nice guy overall. I highly recommend his service.
Amanda Werlang
Aug 2, 2022
5
We absolutely love the experience at Mercedes-Benz of Stevens Creek. Our sales manager is very professional and passionate. And we got the car we want right away.
Xingtian Tao
Aug 1, 2022
5
The efficiency was excellent! I was very impressed with the care they took on a basic maintenance. The drop off and pick up was a smooth process.
Sarah Smith
Aug 1, 2022
5
Always outstanding service, especially from Susan S. and the technicians that care!
Reg Stump
Aug 1, 2022
5
We worked with Shaheen Baigzad to order a new car and the process from order to delivery (4 months) was very smooth. He got back to us whenever we contacted him. He also did a great job in following up after the sales. Definitely recommend him.
Ka Yi & Dirk
Jul 31, 2022
5
The overall process was smooth from shopping to purchase
Soo Young Yang
Jul 31, 2022
5
Staff are super friendly and helpful. Options are provided in details from choosing the car to financing when ready to buy. We’re happy and grateful to get the new car we wanted. Thank you -Mercedes Benz-Stevens Creek-
Riza Tolentino Oribio
Jul 30, 2022
5
This facility has seamless automated process and great customer service personnel.
Jay Ashjaee
Jul 30, 2022
5
What can you say about the service manager Erica? Everything! Professional! Personable! Knowledgeable! Communicates! And has an appropriate sense of humor!!
Dean Smith
Jul 30, 2022
5
A huge THANK YOU to Asad Hanif and Kamal Massoudi for providing us with exemplary service. It was such a pleasure working with you to get our dream car Merceds GLS450! Thank you Asad for always communicating and making this experience amazing!
Wranga Safi
Jul 28, 2022
5
Mercedes- Benz of Stevens Creek, San Jose , CA. Professional, dedicated and excellent Sales savvy Customer Service.
Lisa Whiteside
Jul 28, 2022
5
Service was good and quick.
Lisa Le
Jul 28, 2022
4
If I didn?t have my service manager , John it would not of been very good.
Linda Campisi
Jul 28, 2022
1
Staff was somewhat friendly but once I told them I was pre-approved things got weird and pressured me to go with them for financing. Really odd personalities and my sales guy who took me out on the test drive didn't speak much English and the sales manager was sarcastic to me and the sales guy. I wanted the car and wanted to get out asap so I didn't have to deal with them. There are a few repairs that need to be done and it's been 4 days and nobody has contacted me so go figure and it's even in the contract for them to repairs these two items. Totally unprofessional and did not feel like a Mercedes dealership but more of a used unknown car lot with cheesy sales people. Totally unprofessional.
Justin Fabro
Jul 28, 2022
5
Needed to replace my SUV and compared across all Bay Area dealers and these folks met competitive prices. Have serviced my older cars here with no problems. So one more purchase.
Jerome Yesavage
Jul 27, 2022
5
Susan did a great job helping us get the brake pad fixed. great communication and great quality so far. I don't see any issue with the new brake pads.
Zhibin Zhang
Jul 27, 2022
5
bought my first car from MB Stevens creek. helpful staff. my sales rep was very responsive and approachable. the delivery process on the day was super quick and seamless.
Aishwarya Agarwal
Jul 27, 2022
1
Sales in here are rude.
Liang Han
Jul 26, 2022
5
The Service Advisor and the actual car service were excellent. The only issue was that, when I got there to pick up my car (I had already paid for the service online), there was no one at the pick up desk. I had to ask around, and it took several minutes before someone showed up at the outside pick up desk.
Jay Jayaraman
Jul 26, 2022
5
Had a pleasant experience buying my first car. The delivery was delayed because of global shortage, nothing anybody can help with. My sales rep was super helpful and responsive. The process on the delivery date was quick and easy.
Aishwarya Agarwal
Jul 26, 2022
5
I?ve been going to Susan for nearly/over a decade. She is extremely knowledgeable and efficient. I?ve been lucky enough to have Susan?s help over the years with many issues, and the turnaround has always been very quick. Thank you, Susan, for such wonderful customer service!
Kristal Shen
Jul 26, 2022
5
MB Stevens Creek is amazing. Walked in when the car I used stopped working and walked away with a new car in 24 hours. David was amazing in walking me through the options and helping me find a car that fit my needs! Thanks MB Stevens Creek
Ram Kanumuri
Jul 25, 2022
5
Mercedes Stevens Creek has the best waiting area for a dealership and large show room if you want to check out what's the latest car technologies. The service staffs are knowledgable and professional (Danny and Vincent). I always have good experience for my car there.
David Wang
Jul 25, 2022
5
Excellent Service! Great job with the rental. Service recommendation and explanation was great! Will come back again.
Mike Tan
Jul 25, 2022
5
I?m very satisfied with my sales person, Bill Infald! Highly recommended!
Kyung Rhan Rha
Jul 25, 2022
5
Excellent service, price quoted was exact, very efficient mechanic and treated like royalty. Thank you
Kathy-Ray Flanagan
Jul 24, 2022
5
Excellent service. Turn around time great, as promised
Ajaipal Gill
Jul 24, 2022
5
Quick drop off and pick service , with constant updates on your vehicle progress thought the day.
Michael Connolly
Jul 23, 2022
5
This dealership have amazing good team!! Thanks to Nikhil, David, Val, Di, Sitch, Nik to help me make this purchase come true. Looking forward to have next purchase from them again!
Tian Tan
Jul 22, 2022
5
I only gave 5 star because of this very nice man Goran Muftic !!!
Meshkaat Khan
Jul 22, 2022
5
Overall, I had an excellent service experience at MBZ of Stevens Creek. My service advisor Ethan Kurtz was courteous, patient, and kind, as he assisted me through the entire process. I initially came in for just a standard Service A appointment, but Ethan quickly identified that my check engine light was on, as well as the need to change my windshield wipers and fix the rear left back rest that was not latching. He was able to get these extra repairs done under factory warranty, gave me a loaner car for the days my car was getting serviced and washed my car before returning it to me. I would highly recommend him and the MBZ of Stevens Creek staff for their prompt service and professional demeanor. Thanks for the great work Ethan!
Matthew Russell
Jul 22, 2022
5
Went in to test drive a car, really loved it so I decided to go ahead with the purchase on one condition, I’d leave it there for a couple days because I was in the process of selling my other vehicle and I wouldn’t have space for it. Sales person assured me this wouldn’t be an issue however after I started signing papers to start in purchase his manager came out to tell me this wouldn’t be possible due to liability issues etc… Anyways we moved on from there, I was already pre approved and provided Them with the documents of my pre approval, the sales person took and left with the understanding that they’d be working with that financial institution and the finance manager would be out in a few minutes to collect downpayment to complete the purchase. I say and waited for about an hour until I was starting to get fatigued and I stepped outside that was when I saw a few people approaching me saying he was ready to see me. When I got into his office I started receiving alerts about hard inquiries on my credit report from numerous banks but none from the institution that I got pre approved from. I started asking him what was the reason for that to which he kept going in circles about sub prime lenders and some other stuff I had no interest in hearing. So what should’ve been a 1hr transaction the most took almost 4hrs and my credit was ran by numerous financial institutions without my knowledge/consent. Sales person was pretty cool though, think his name is Kevin.
Chevroy Keno Wright
Jul 22, 2022
5
Danny Ho is a very capable service person and I have been working with him for approx. 15 years!
Charlee Garcia
Jul 22, 2022
5
Great customer service thanks to Erika in the service department everything was set up and done smoothly and stress free she also made sure my car was good by making sure anything that needed to be fixed got fixed and I had my car the next day it’s been running great and I’m super thankful for her there’s no other person I would want or need to go to if your needing everything done right and quick Erika’s your person
Aaron Somos
Jul 21, 2022
1
The service was the worst. I made an appointment for a recall fix one month ahead, knowing it would take 4 hours to repair it. We arrived on time and were ‘t assured it could be done that day. At that point we also needed a battery replaced. We decided to Uber home (we live in Santa Cruz) and give them plenty of time to do it. The next day we texted and understood it would be ready by 1:00. Arrived, the man we talked to was at lunch and when we texted him, he was shocked it wasn’t done. Turns out it was ‘t even in the queue to be done. They agreed to replace the battery so we could take the car home. Their recommendation: go elsewhere to have the recall work done. And that is my experience with Mercedes SanJose.
Janet Platin
Jul 21, 2022
5
Great customer service thanks to Erika in the service department everything was set up and done smoothly and stress free she also made sure my car was good by making sure anything that needed to be fixed got fixed and I had my car the next day it’s been running great and I’m super thankful for her there’s no other person I would want or need to go to if your needing everything done right and quick Erika’s your person
Aaron Somos
Jul 21, 2022
3
The employees are very kind and mean well. However, unfortunately, the facility is clearly understaffed. Employees were either too busy to address simple concern and questions or were simply not knowledgeable. My experience at this dealership was a HUGE departure from ever other Benz dealership I have encountered in terms of quality, staffing, and facilities. Even their refreshment offerings are substandard.
Disappointed
Jul 21, 2022
5
I was contacted by this establishment to sell my car. Although I was a bit hesitant at first, let me tell you that not only was I pleasantly surprised of the speed and quality of service involved with my transaction but boy was I even happier about how this could happen at a high volume dealership such as this one. I was helped out by Luis Herrera, who promptly made sure I felt at ease while dealing with all the paperwork and bureaucracy of selling and purchasing a vehicle. He made sure to go above and beyond, which proves that excellent customer service still exists.
Andrew
Jul 20, 2022
3
the service was good as always and technicians did a good job. the only feedback I have is to provide Mercedes customers with seamless pick-up/drop-off process. I was told that all rental cars were booked for next 4-5 months and there's no shuttle, which means I who have one car have to use lyft/uber to run daily errands, or using public transportation (which doesn't work out in USA!). This is worse when car service takes more than a day. I believe mercedes dealership can find a better solution and help its customers in appreciation of their business with mercedes.
Sima
Jul 20, 2022
5
One annoying thing is that they have gotten rid of their cashiers. When you go to pickup your car after service, lot of times online payment link does not work, like in my case I tried online payment many times. You have to wait till your service advisor becomes available because only service advisors can process payments, as they don't have cashier any more. With the prices they charge for repairs, I am sure they can afford a cashier. I had to keep waiting. The manager was very nice. When he saw me annoyed, he right away found another advisor and asked her to process my payment. Other than that, everything else was great. My service advisor was awesome. Very courteous, and professional.
Muhhammad Irfan
Jul 20, 2022
4
Great experience to buy the car. Gls 460 is the best car . The service is also great.
Jiufeng Zhou
Jul 19, 2022
1
Bought a used sl63 with 34k miles on it. A little over a month after I bought it, it was found to have a coolant leak at the head gasket and an oil leak..oh and the battery is dying. If you know cars, a coolant leak at the head gasket is not an easy fix. MB wants to have my extended warranty cover some of the cost, the rest being up to me. Even though there is a 90 day, 1000 miles dealer warranty. Nobody seems to care about the fact that I just bought the car and it needs significant repairs already. Most likely because of pre-existing conditions not shown on their presale "inspection". Unbelievable. It's been in the shop for weeks because again, nobody cares, at all...so frustrating... and the response I get is, call the main number
Alex Avina
Jul 19, 2022
5
Always customer focused, friendly staff. I have been a happy customer since 2015.
Ajit Mutha
Jul 19, 2022
5
It was a pleasant experience in buying a new GLE 350 4MATIC SUV from MB Stevens Creek. We were just browsing cars on 4 July weekend and were not decided which car to buy as dealers were asking for market adjustments because of inventory shortage of new cars. And then we met "Tony" at MB Stevens Creek; he made our buying process so easy that we couldn’t realize when we bought our new car in just couple hours of conversations. Tony is an excellent salesperson we ever met. He listened (very patiently) to our choices and features we are looking for in our new car and showed us all available cars they have/had in their dealership. He is a pro what he does, very caring for 100% customer satisfaction, very detailed in all aspects during the purchase process and beyond. Stevens Creek MB - are not only NOT asking for markups but flexible with lenders with customer’s choice for finance options. All they care about the check written by your lender, that’s gives freedom to customers where they want to finance their Car. All in all, it was a great buying experience at Steven Creek MB. Excited to see how the post purchase services would be
suryakanta sahoo
Jul 18, 2022
5
Steve Kirksey is great. I will only by Mercedes because of the service they provide. The best !!!
Mike Montgomery
Jul 18, 2022
5
Prompt and thorough. Recommend Mercedes-Benz of Stevens Creek.
Dawn Brandenburg
Jul 18, 2022
5
I recomend but with certain issues. My car had a recall issue, I booked an appointment....three weeks out. That date came and the service department cancelled on the day. They booked me the following week and a very nice fellow picked my car up about 8.30 AM and brought it back about 3.30. They must have disconnected the battery during service but did not correct the clock to the currenttime when finished.
Christine Stein
Jul 18, 2022
1
We came here to test drive and potentially walk out with with a CLA AMG and we did not go with an appointment. While we got someone to show us the car, the sales guy wasn’t interested in explaining anything to us about the car and was more interested with something in his phone. Further, they add much more markups in comparison to an Audi or a BMW (but advertised prices on the website is much lower). Further when asked they gave us a 100$ discount in the markup and refused to work with us even though we ready to buy it the same day!! While some sales people might be great here, our experience was poor for the most part and I will be looking for a different dealership to atleast work with
Arjun Balan
Jul 17, 2022
5
My service consultant was Vincent Hoang and he was very professional and easy to work with. He was thoughtful about the things I needed to take care during this visit and very efficient at providing updates of my car's services throughout the day. I can rely on Vincent's service expertise and really appreciate his wonderful assistance for my S580.
Manli Chen
Jul 16, 2022
5
We went for our car servicing and the staff was really helpful. They explained the process took care of us in a timely manner.
Gaurav Kumar
Jul 16, 2022
5
Our service technician John Stansbury made the experience efficient and easy. The loaner car was ready when I arrived, and the entire drop off took only a few minutes. John kept me informed of the status, including when my car would be ready. Dropping off the loaner and picking up my car took only about 5 minutes.
Andrew Miller
Jul 16, 2022
5
Big shout out to Asad Hanif. He was extremely helpful from the day we first walked in to the store and then walking out with our car 8 months later. The global chip shortage caused the order to get extremely delayed, but Asad stayed in touch and was always very responsive.
Sharan Shodhan
Jul 15, 2022
5
My service consultant was Vincent Hoang and he was very professional and easy to work with. He was thoughtful about the things I needed to take care during this visit and very efficient at providing updates of my car's services throughout the day. I can rely on Vincent's service expertise and really appreciate his wonderful assistance for my S580.
Manli Chen
Jul 15, 2022
5
My sales associate Shah Baigzad was polite and answered all questions I asked. There was no pressure put on me to buy the car. Everyone I met in the process of buying the car was very courteous. It was a excellent experience!!
Margie Williams
Jul 15, 2022
5
Scheduling service was easy using their online scheduling tool. I arrived a few minutes early and they were able to take in my car fairly quickly. I was able to communicate with my service advisor (Ethan) via text. I really appreciated the updates throughout the day.
Rebecca Hernandez
Jul 14, 2022
5
Great staff and great service!
Joon Chung
Jul 14, 2022
5
ASK FOR LIA (Estelia) when you walk in here. I found her to be someone that not only loves the product but will take the time to find the vehicle that would be right for you. She’s not pushy and she truly cares about her profession and her clients. I recommend her without hesitation!!
Bardia
Jul 13, 2022
5
My service person, Susan, is amazing. She is always prompt friendly and professional. No matter what small issue I raise, she has it looked into and checks herself. Her communications are timely and gives me a complete report before I retrieve my car. I am a long time client and intend to remain so.
Larry Wells
Jul 13, 2022
3
My only objection is that getting a car service especially through Mercedes Benz you expect high standards which I didn?t receive at this dealership for my vehicle. I would not be taking my car back here for service. They started the the regular service charge from $900 when I asked they took off few things and brought it down to $500 which is fine but then didn?t have the decency to clean the car while doing service. I had always been given a very nice clean car back from other Mercedes dealers when getting service.
Faiza Sheraz
Jul 13, 2022
5
I met with Ellen who helped me got my new Benz. She was kind patient and professional. It was a great experience
chloe z Yang
Jul 12, 2022
5
Very smooth process with 100% satisfaction. Would recommend this service center for all your needs.
Sudhakar Kutagulla
Jul 12, 2022
5
Susan Sulimani in the service department always takes the time to discuss and recommend service requirements and has consistently ensured that all maintenance performed on my C300 and GLC300 is completed on time and within estimated costs.
Edward Kim
Jul 11, 2022
1
Becarful when you take your car to the service. They are literally thieves. Specially thier manger. Went thier once and never again.
Adam Sanu
Jul 11, 2022
4
Overall it?s good experience but I would like to point out that the auto loan interests is higher than other places
Junfeng
Jul 9, 2022
5
Friendly and not at all pushed atmosphere. Knowable sale staff. Truly a first class experience.
Richard Abate
Jul 8, 2022
4
Excellent service, Crème de la Crème, especially the Service Advisor named Giselle - Very professional, helpful and knowledgeable.
Fx M
Jul 7, 2022
5
Ellen and Asad were amazing to work with! I started looking two years ago and Asad was very patient and in the end, Ellen found the perfect car. They made a great team. I love my new GLC300!
Nancy Martin
Jul 7, 2022
5
Our service advisor, John Stansberry, is very responsive and we receive excellent service from the team and MB of Steven's Creek.
Susan Boehnlein
Jul 6, 2022
1
I’ve purchased my vehicle from the location and they have the worst costumer service! I would never suggest anyone to but from this specific location. Finance officers are the worst.
Punam Khadka
Jul 6, 2022
5
Been going to MB of Stevens Creek for over 20 years - great Team, terrific service. High recommendation!
Don Metzger
Jul 6, 2022
5
Honest and easy to work with Erica provided great customer service
Raquel Mirella
Jul 4, 2022
5
07/03/2022: Steve Kirskey our service representative took care of our daughters C280 B service (180k miles) and vent issues. As always Steve is great and we got the car back on time. Thanks Steve!
Ramesh Dimba
Jul 3, 2022
4
They've definitely stayed on top of the operating condition of my vehicle. If there's a recall, they'll let me know. If there are services needed, again they'll let me know and await my decision on proceeding. Quality of the work has been high and if there are any problems or concerns they're addressed immediately by your personal concierge. Even with new critical items that cropped up immediately after pick-up, the team took care of them gratis, and threw in a loaner car. I do think its great that they've structured the maintenance around one contact person who takes responsibility for the entirety of the client's experience. Accountability.
Brian Murphy
Jul 3, 2022
5
Great attention to detail. Loved the video sent to me that showed the work in progress. This is why you buy Mercedes.
Dean Tarrant
Jul 3, 2022
5
Great price, staff super friendly and patient. Big thanks to Slava, Safi and Kamal for making the whole purchase a fast and enjoyable experience!
Xiao zhao
Jul 2, 2022
1
If Fremont fletch Jones is the polite but greediest, then Steven Creek MB sales are most entitled. Sales under their manager Di Wang act like mercy is theirs for offering a car to you, yell at each other and your face “No stock! No discount! MSRP! Mark up!” repeatedly makes I believe anyone can be sales for this store because there is really no skill needed. Instead you have to beg them for sitting down and talking about cars you want, options of purchase. If there is a decent dealership nearby I am sure this one will close out. Such a useless and spoiled place.
XY Z
Jul 2, 2022
5
Very happy with the service I received several times at Mercedes auto-nation on Stevens Creek in San Jose, particularly from Erica Flores. She exceeded our expectations of great customer service. She took care of us when we arrived to the dealership with yellow “ check engine” light after completing recall at other auto-nation dealership. She accommodated us several times. Thank you, Erica. You are the best!
El Sima
Jul 2, 2022
5
Fantastic experience. This is the best Experience I had so far in buying a car in any country. It was quick and very helpful. Special call out for Sami who did a great job in completing all the formalities in 1.5 hrs. I say it was surreal… Well done team Mercedes
Srinivas Bhattiprolu
Jul 1, 2022
1
I purchased my Mercedes C43 a few months ago. When I went to the dealership and checked out the car for the first time, the side skirts were off and the salesman (David) said that the dealership will order a new set of side skirts for me and the side skirts will be reattached professionally. After a few months, the side skirts are now coming off again and I found that the side skirts are not new. The side skirts were not installed properly. The 3M tape covers are not even fully removed from the side skirts before installation. I am extremely disappointed about the issue and the "PROFESSIONAL" services of this dealership.
Eric Chow
Jul 1, 2022
1
I purchased my Mercedes C43 a few months ago. When I went to the dealership and checked out the car for the first time, the side skirts were off and the salesman (David) and the General Sale Manager promised that the dealership will order a new set of side skirts for me and the side skirts will be reattached professionally. After a few months, the side skirts came off again and I found that the side skirts are not brand new. The side skirts were not installed properly. The 3M tape covers are not even fully removed from the side skirts before installation. I am extremely disappointed about the issue and the "PROFESSIONAL" services of this dealership.
Eric Chow
Jul 1, 2022
1
Buyer Attention I purchased my 2019 Mercedes C43 a few months ago. When the first time I visited the dealership and checked out the car , the side skirts were already off . The salesman (David) and the General Sale Manager (Iyad) promised that the dealership are going to order a new set of side skirts for me and the side skirts will be reattached professionally. After a few months, the side skirts came off again and I found that the side skirts are not brand new. The side skirts were not installed properly. The 3M tape covers are not even fully removed from the side skirts before installation. I am extremely disappointed about the issue and the "PROFESSIONAL" services of this dealership. Updates: I received a call from the salesman David a week later after I posted the review above. He asked me to remove the review on here so he can talk to their management team. I refused to remove the review until the issue is resolved and they never follow up the issue with me again. I ended up spending $200 from my own pocket to have the left side side skirts replaced. I can't believe how shady the work this dealership had done on my car and the service are totally unacceptable. I hope all the potential buyer can see my review before they consider to purchase a vehicle from this dealership. Due to my bad experience, I don't recommended anyone purchase any vehicle from this dealership.
Eric Chow
Jul 1, 2022
1
Buyer Attention I purchased my 2019 Mercedes C43 a few months ago. When the first time I visited the dealership and checked out the car , the side skirts were already off . The salesman (David) and the General Sale Manager (Iyad) promised that the dealership are going to order a new set of side skirts for me and the side skirts will be reattached professionally. After a few months, the side skirts came off again and I found that the side skirts are not brand new. The side skirts were not installed properly. The 3M tape covers are not even fully removed from the side skirts before installation. I am extremely disappointed about the issue and the "PROFESSIONAL" services of this dealership. Updates: I received a call from the salesman David a week later after I posted the review above. He asked me to remove the review on here so he can talk to their management team. I refused to remove the review and they never follow up the issue with me again. I ended up spending $200 from my own pocket to have the left side side skirts replaced. I can't believe how shady the work this dealership had done on my car and the service are totally unacceptable. I hope all the potential buyer can see my review before they consider to purchase a vehicle from this dealership. Due to my bad experience, I don't recommended anyone purchase any vehicle from this dealership.
Eric Chow
Jul 1, 2022
5
Susan is the best you can hope for. She is always on top of everything, highly professional and timely in communication. I have great peace of mind knowing Susan is going to take care of my car! Thanks, Susan!
David Cao
Jul 1, 2022
5
Fantastic experience I had. Best in any country I bought a car. The team is super helpful and they settle for nothing less than the best for their customers. Very happy to be their customer….
Srinivas Bhattiprolu
Jul 1, 2022
5
It took some time for the repairs but the overall experience was great.
Faiz Khan
Jun 30, 2022
5
Great service and experience, keeps me informe on repairs constantly
Carlos Barrera
Jun 30, 2022
5
I've been a customer at MB Stevens Creek way back when it was Smythe...Excellent service and adherence to MB standards. If anything the remodelling, change in GM, top notch Director of Service has made this the flagship Mercedes Benz of the Bay Area and probably all of Northern California. After you pick out the vehicle you want whether it’s a new car or pre owned your now in negotiations with salesman and his manager. Recently there was a policy change that I thought at the time was a mistake: which was to have used and pre owned will have one price no need to have back and forth bargaining…having always negotiated with the team I was alarmed. However it’s turned out to be very revealing! MB of Stevens Creek now mark down there used and pre owned to be the most competitive and low balled prices! And as an FYI I’ve literally been buying cars every two or three years trading in my current MB and because of there competive prices outstanding service (post purchase critical service).
Martin Schulter
Jun 28, 2022
1
Horrible experience returning my leased vehicle. It's been more than a month now and I still haven't received my lease end statement. MBFS says the dealership hasn't grounded the vehicle. Neither I nor anyone at MBFS has been able to get a hold of these guys. I've been trying to talk to someone over phone for the past 15 days but to no avail. They only care about selling you a vehicle. Once they get the money, you're not valuable to them at all.
Adithya Srinivasan
Jun 28, 2022
5
Returning customer for 8 years now, my service advisor Danny always treats me fairly, and goes the extra mile when needed. I like the quick check in, courtesy loaner, and option for car wash on return. Plus my Mercedes Benz Club of America membership gets me a discount on service and parts.
John Gayler
Jun 27, 2022
5
A very nice experience. No pressure from start to finish, only helpful answers to my questions and providing information on the car. Ellen is who helped me through the process and was wonderful. Ask for her, you will not be sorry. It has been 2 weeks since my purchase and she continues to check in to see if I have any questions about the many features of the car.
David Meidinger
Jun 26, 2022
5
Pleased with communication and service. Didn’t expect any less. You guys were great, car was clean and running smooth.
Susanna Noble-Ycaro
Jun 26, 2022
5
Great professional experience.
Barry Wright
Jun 26, 2022
5
Had a good experience. Getting my loaner and timely conversation with my technician. My car is back and running
Delbar Jahanian
Jun 26, 2022
5
Diana Than at Stevens Creek Mercedes was amazing. Went out of her way to make sure everything was to our preference. Was quick to get back to us and positive attitude. Made this purchase a good experience
Abby Khan
Jun 26, 2022
5
Danny Ho has always provided me with excellent service.
Florica Enescu
Jun 25, 2022
5
Thank you Diana Than for all your help and excellent service. You did an amazing job.
Abby Khan
Jun 25, 2022
5
My car was booked in for a recall. Great and professional service.
grace choi
Jun 24, 2022
3
Service experience was great. Wait time to check in the car was not good at all. Drop off line long and it took a while for the service advisor to show up. Till the service advisor showed up, had to stay in the car to keep moving along the line. Pick up experience was also bad, long wait at the valet booth for someone to bring the car in. Hence the 3-star.
Shahed Molla
Jun 24, 2022
5
Made the process very simple. Upfront pricing that was below market average and exceptional customer service. Was able to complete all the paperwork before stepping foot in the dealership and I was out the door in 30 minutes.
Ryan Trimmer
Jun 24, 2022
5
The representative - Jame is super helpful, not only explain the problem well but also communicated each step via text to u.
Miangang Zhao
Jun 24, 2022
5
Exceptional service from beginning to end, I brought my car for B service and for a full inspection. After two days, my car was ready and I paid lesser than expected, couldn’t be happier, these guys are awesome! They even gave me a loaner car while mine was at the shop. I highly recommend this place they’re all nice people.
California Turf Supply
Jun 24, 2022
5
Diana Than at Stevens Creek Mercedes was amazing. Went out of her way to make sure everything was to our preference. Was quick to get back to us and positive attitude. Made this purchase a good experience
Abby Khan
Jun 24, 2022
5
Great place great customer service everyone was super helpful and worked really hard. Thanks
snowvia rodgers
Jun 23, 2022
5
Randy the Service Manager, Ethan the Service Advisor & Hannah working in the Service Department went above and beyond to help me. You can see that Randy cares about the client and makes sure you leave his department 120% satisfied. Ethan is very knowledgeable & kept me posted on all of the updates about my car. He got my car back to me right when I needed it for work. He went out of his way to make sure everything gets taken care of precisely and sooner than expected. He was very patient and he deserves a 6 Star Review! Hannah had an outstanding customer service & she truly cares about the client as well. The service guys/girls had done a fantastic job on my car as well. Thank you all & wish you all the best. Sanaz Shakoor
Sanaz Shakoor
Jun 23, 2022
5
Service is excellent. Guisell Miranda., very nice and helpful. Mercedez. Is the best car!
Jose Moreno
Jun 23, 2022
5
Service is great, staff is very professional. The parts department is amazing and they match prices with MBZonline
Ben Attias
Jun 23, 2022
5
What can you say! Cars cars cars everywhere and they are all nice! I got my BMW here and im satisfied! Marius is amazing car dealer.
Wasabi Soy sauce
Jun 22, 2022
4
The service coordinator, Sarah, was amazing, professional to schedule a service accordingly. I was provided with concierge car which was also very good. The service took quite long, but, complete and clean.
김기운
Jun 20, 2022
5
Window shopping for a fancy car
Ricky Yosef P Situmorang
Jun 20, 2022
5
Went in for scheduled maintenance. The car was ready sooner than expected. Very professional
Ethan Liu
Jun 20, 2022
5
Really excellent experience here! The dealer gave me very detailed elaboration on the vehicle and help me find the exact vehicle I need,
Jie He
Jun 20, 2022
5
Really good experience! Detailed elaboration on the vehicles. Got the exact vehicle I need!
Jie He
Jun 18, 2022
5
Excellent service, fast, efficient and thorough. I brought my car in for a huge service. They basically rebuilt my car, worked with my insurance and settled everything. I brought it in for a strange noise a couple months later, they fixed that too, filled up the tank, cleaned the car, all while lending me a loaner for the weekend, and all complementary as a follow-up from the first repair. My car is like brand new now. I will never go anywhere else. Shout out to Samer who took care of everything and communicated all along the way. Top top top service!
Angeline Turcan
Jun 18, 2022
3
Overall good. Ryan was a pleasure to work with, he's pretty new, so he still has a lot to learn. Unfortunately, I have to say the car has been an issue. There were sensor issues and the service team has failed to fix the issues. Not only that, but they're telling me that the issue I've recorded is not an issue. (Sensors going off while parked or slowing down at crosswalks with nothing around) I don't really appreciate being gaslite by them. Anyways, am planning on continuing to work with the Mercedes sales team , but annoyed that i have to explain to their services team that a car is broken.
yann hsieh
Jun 17, 2022
5
Vo provided us a wonderful car buying experience! He was very patient and was dedicated in helping us find the perfect car to fit our needs. Vo made this the the easiest and therefore best car buying experience we had
Kevin Alvarado
Jun 17, 2022
5
We had problems with our Sprinter RV and John Stansberry was exceptional to work with. He call us and kept us up to what was going on every step of the way. He was quick to respond and so friendly. We really appreciate his wonderful service. Best service we have ever had for our Sprinter.
Trish Schwenne
Jun 17, 2022
5
The whole process is super smooth and pressure free.
Regular Joe
Jun 16, 2022
1
I brought my Mercedes into this dealership twice. They were paid somewhere around $25,000 - $28,000 for repairs due to an accident my vehicle was involved in. It took them 3 months to fix my car & during those 3 months they had my car they couldn't be bothered to offer me a loaner; even after get paid the price of a new for repairs. Now some of that 3 months delay was supposedly due the shipping crisis, but the service advisor handling my car was terrible at communicating with me. I wouldn't get any updates on car unless I spent the time to email him. When I'd email him i wouldn't get a reply or i'd get one or two senetece reply that wouldn't explain things in detail or answer any of my questions. No at this dealership ever calls you back so don't bother calling them. After waiting 3 months for my car, there were still things that weren't repaired so I had to bring the car back in again & once again this dealerhsip has no shuttle service & wouldn't offer a loaner & this time they were getting paid another $4,000. It tooko them a more than a week to do the repairs & then as soon I pick up the car and drive off the lot I find the repairs weren't done properly. I call the dealership back & receptionist gives me a hard time & the run around. The service manager was supposed to call me back & never did. Each time my car has to go to this dealership it wastes my time & my gas & i have to get an uber which costs money; and all because this dealership can't do its job properly & has terrible attention to detail. Some luxury car dealership! This dealership is a joke & they don't care about their customers at all. They have inflated prices & provide no courtesy to their customers. DON'T BRING YOUR CAR HERE, USE AN INDEPENDANT SHOP! Save you money & sanity & take your car to place that will appreciate your business & treat you like they're doing you a favor by taking your money. Trust me, avoid this dealership at all costs. The whole service team needs to be let go.
Lone Wolf
Jun 16, 2022
5
Doing maintenance here for 5 years, always good service, on time, and haven't had any problems so far. The only downside for me is the price since my car is not covered by the plan.
Yun Li
Jun 15, 2022
5
My GLC300's engine light was on and took the car to Mercedes of Stevens Creek. Danny Ho was very helpful as he always is. After one day troubleshooting, it turned out Turbo was bad. Luckily it's covered by extended warranty.
Qing Feng
Jun 15, 2022
5
Wonderful experience.
Lakshmi Sudha Akella
Jun 15, 2022
5
No markup on the price of the vehicle. Marius explained everything and helped me throughout the process.
John Pualengco
Jun 15, 2022
5
Been a great experience and they are always able to quickly answer my questions.
John McFall
Jun 15, 2022
5
The service was fast and efficient with friendly staff.
Barney Troncoso
Jun 15, 2022
5
Efficient & knowledgeable staff. Excellent customer service.
Judith Arellano
Jun 15, 2022
5
Excellent customer services & dealer facilities. Good job to my salesman Mr. Phil Ha & Sales Manager Di Wang.
David Nyam
Jun 15, 2022
5
My mom placed a new car back in February and it arrived within 3 months. Given the global supply chain shortage I think the wait time is better compare to other dealers. Two Sales representatives Bill and Marvin helped me through the entire process, Marvin also stayed late that night to wait for us finish the paperwork till 9pm. Sales manager Di was also super helpful in terms of educating us on different car models and finance options. The buying experience is so easy and smooth, will definitely come back if we need or can afford another Mercedes!
Liza Shi
Jun 13, 2022
5
Muy caro
Felipe Ulloa
Jun 11, 2022
5
Great experience after right from scheduling to loaner car and then picking up the car. My advisor John was amazing with very clear communication .
Anand Akela
Jun 11, 2022
5
I had an amazing experience as a first time customer with Mercedes-Benz of Steven Creek! Excellent service and very professional. I am thrilled about my new GLA 250. Looking forward to continuing my business here 🙂 Thank you!
Suong Bui
Jun 10, 2022
3
A mixed bag. You decide what rating should apply. The Good: We ordered our 2022 GLE in October ‘21 and paid MSRP (not the +15% some dealers were asking during pandemic). Received in April. The Meh: They didn’t notify us which features we ordered were missing when we picked up the car. (Fortunately, they were ones we could live without.) The Bad: After-sales experience has not been good. Seems like an ineffective “big company” when dealing with more than just your sales associate. Have not gotten questions about GLE answered. Brought my E350 for detail. They didn’t have the info I’d provided about what needed to be done. I said the work is incomplete and was told this is their standard. (I will have someone finish for $120 vs their $300+.) Parts department is a timewaster: they gave me wrong thing twice. I can never reach service or parts by phone to followup, and didn’t get callbacks within a week. I plan to go elsewhere from now on. Time is precious.
Mark Griswold
Jun 10, 2022
1
Their finance department is absolutely horrible. I tried many times to get ahold of them and time and time again, no response. You will feel like you are not welcomed to this place after you purchase the car. Please avoid this dealership at all cost. The car I bought is great but dealership customer interaction is worst and extremely rude.
Gautam krishna
Jun 10, 2022
5
Always been a Charlie Fish fan but this time around I had the pleasure of working with Samer (service writer) ….He’s awesome! Very friendly, knowledgeable, and patient. So glad to get this work taken care of before this benefit expires just under three months from now! He went to bat for me and ultimately got my third-party extended warranty company to cover work on my vehicle… A fairly significant job I might add! He kept me informed every step of the way and… Surprise… When I came to pick up my car he told me the mechanics did not need to perform the out of pocket portion of the estimate originally given! Wow… stoked! Very professional! So pleased with Samer and MBoSC!
Cheryl Hollenbeak
Jun 10, 2022
5
I brought my car in for service and had a very positive experience.
Miguel Morales
Jun 9, 2022
5
Good as it gets.. fast service and reasonable price!
John Park
Jun 9, 2022
5
If the parent company were as interested in customer satisfaction as this particular dealership, they could expand their customer base. The parent has never responded to any written question!
Roger Curry
Jun 8, 2022
1
Their sales department is absolutely HORRID. Have tried many times to get ahold of them and time and time again, no response. I've tried emailing them, chatting with them through the website, and even texting them. I guess not all customers matter.
Katerina Chao
Jun 7, 2022
5
Firstly, it was very refreshing to find a dealership with inventory and to be able to see and drive the model we were actually considering. Secondly, the service level and attention to detail was stellar. My advisor was Mundy and he was instrumental in my being in my new great-looking GLA.
Renata Budko
Jun 7, 2022
5
Good experience.
杨炀
Jun 6, 2022
5
Good customer service! Good helper to finish the extension warranty transfer!
Tianxiang Sha
Jun 6, 2022
5
very good service and quality of inventory
Steven TcJAx
Jun 6, 2022
5
Outstanding sales support when purchasing my new Eclass wagon.
Melissa Erickson
Jun 6, 2022
5
Professional and courteous as always. Would highly recommend Ethan Kurtz. He is my service advisor and is the best!!! He cared for my car as if it’s his own!! He explained everything that is going to be done in words that I can understand! My car was ready earlier than the expected time and very clean and shiny! Thank you Ethan Kurtz and Mercedes-Benz of Stevens Creek. !!!
Yuriy Abramov
Jun 6, 2022
5
Recall issues Very friendly and efficient
Todd Ridgway
Jun 6, 2022
5
Excellent service, very professional👏
Thuy Le
Jun 4, 2022
5
I liked the overall assistance provided to me and the staff was very helpful. They are very considerate to our requests and concerns.
Ramnath Kalakota
Jun 4, 2022
3
I was told when I made the appointment it would be 4 to 6 hours. When I dropped my van off he told me a few days. I dropped it off Tuesday morning and didn't get it back until the following Tuesday. Notified Friday after I had to use another vehicle to go out of town for scheduled buisness.
Julie
Jun 4, 2022
5
Service was good. Have been a long time customer. Susan my rep is very professional.
Mari Smith
Jun 3, 2022
5
The dealership was nice and the staff here are very helpful and considerate to your requests and concerns.
Ramnath Kalakota
Jun 2, 2022
5
I would give 10 stars for my visit to Stevens Creek Mercedes for my issue I had. I went to purchase 4 new tires at a tire place that my nephew works at and they were not able to unlock my wheels due to no key to be found. I called and spoke with a person in parts department and she explained to come in between 11:00 am and 3:00 pm. I walked in and was greeted by Charlie, who was very pleasant. She was able to get me replacement locks with a key and send me on my way in 30 minutes. This was great since I was on my lunch. I have only had positive interactions with this dealership since I purchased my first Mercedes back in 1998.
Elizabeth Martinez
Jun 2, 2022
5
We had a great experience with Mercedes-Benz of Stevens Creek. We went through our options and test drove our vehicles. The representative didn't create unnecessary pressure on us, which gave us sufficient time to make a decision. Once the decision was made, we were given an awesome deal compared to bay area dealers :)
Parag Agarwal
Jun 1, 2022
1
The absolute worst service experience I’ve had with any car maker anywhere. 11-days. Never a peep from my service advisor. Price gouging. Everyone is totally rude and over-worked. Honestly just take the extra half hour to drive somewhere else
Ken Lee
Jun 1, 2022
1
Terrible service! What’s worse, they were told about their mistakes and lack of respect for my time, they could not have cared less. They offered no solution or sincere apology. Find a company that cares for you, your car and your time as much as this dealer and it’s employees care about money. Made an appointment Friday morning to replace recalled air bags. Showed up on time. Had to find a ride since the dealer refused to give me a loaner car. Told they closed at 5:30pm and they’d call when the car was ready. Close to 3, no call. I phoned to check in but. No answer at the extension that I was referred to…5 times. My ride took me over to check in person. Nate, my service advisor looked at me like I was crazy. He rushed to the back to inform the mechanic I wanted the car back same day. Ummmm what? He returns to say tbat I was last in line and there was NO way I could pick up my car until…wait for it. Tuesday! Is this the twilight zone? How could they fail to mention this? Worse they didn’t even offer a loaner car …at that point it was the LEAST they should have done. When I expressed concern to Nate, I got a blank stare and a monotone, unempathetic, lack of caring …sorry. They wasted my time, my rides time and more importantly I didn’t get my airbags replaced. Seriously BAD service. Check out a wonderful Mercedes shop around the corner…. You’re treated like you matter, there is always a loaner car upon request and they value your time.
Karen Keith
Jun 1, 2022
5
We had a great experience with Mercedes-Benz of Stevens Creek. We had a great test drive with proper explanation about our options. We were given sufficient time to make a wise decision and got a great offer from the dealership. Strongly recommend this dealership
Parag Agarwal
Jun 1, 2022
5
I can’t express how A+ customer service can be! When you have Samer taking care of your car you are in great hands! He is very busy and with that he never lacks providing quality of service to you. Very knowledgeable and he spends time with you to answer all your questions. He keeps you informed on everything your need to know about your car’s service.
Ramin Z
Jun 1, 2022
5
Good service. On time. Provided with information. Made it easy to understand.
Praveena Tumu
Jun 1, 2022
3
Honestly, the sales man was not kind and diligent. If I want to buy the car again, I should find another sale guy. However, the sales manger was reasonable. He tried to explain his offer. That was impressed.
Soonju Kim (쩡사)
May 31, 2022
2
I bought my GLE 350 in may 2018 in Walnut Creek. During these years My tires alway have problems. The tire pressure light alarm on almost once a month, so I have to fill the air all the time. It makes me nervous. It was recall one time but nothing help. In addition, I bought a spot clean package when I bought my car. But when I asked dealers ( at Steven creek ) for this service in this month I was told there is not this package in my record. I had to contact the dealer in walnut online. However, I have not gotten any response yet.
Yongzhang Chen
May 30, 2022
5
I had good experience with Mercedes-Benz of Stevens Creek. I tried to choose between MB S and BMW 7 series. I visited both dealers, test drive both cars, and settle down to S500. I got very professional service from Mercedes-Benz’s Nikhi Mehta. Happy with them, and highly recommend this dealer.
Xisheng Zhang
May 30, 2022
5
Just completed my 1st service and had a good experience My advisor was friendly and checked the car throughly Only issue I see: it was quite busy at my appt time which I had to then wait & felt rushed once my advisor handled my car . Upon my return, I called in advance I was on my way & was told my car would be ready which was not the case Once I paid & dropped off the loaner car it too 20 minutes for them to go get my car. That was frustrating because I had an appointment to get to All in all it was a good experience
Joanne Orr
May 30, 2022
1
Had oil change done to my car. The next day I noticed a pool of oil under my car in my garage and went to inspect the leak and I noticed it was the oil filter that wasn’t screwed on correctly and has now flooded my engine bay with fresh oil Not only that but as I was inspecting I noticed sunflower seeds spit on my engine cover. You guys are usually great but this is unacceptable and a rookie/ careless tech mistake.. I left a voice mail with one of the managers and I understand it’s Memorial Day weekend but this is a mistake on your end and would like this straightened out.
Ted Spirer
May 29, 2022
5
Recall done, drop off was quick and car was ready to pick up as promised
Rick Iwamoto
May 28, 2022
5
I recently done a brake service. They are very professional. They done a good job with reasonable price (10% discount).
Victor Mei
May 27, 2022
5
This is my first time in Mercedes Benz to maintain my car after a year to the usage and I'm very happy with customer service her name Erica & technician they done very well and one thing I love is that they had car wash and car loan-borrowing for customers during repair maintenance.
Trung Tran
May 27, 2022
5
Diana Tahn is one of best sales person i have seen in recent days.
Prabhat jha
May 27, 2022
5
The advisor Erica Flores did a great professional job. The service and customer satisfaction, five stars.
James Li
May 27, 2022
5
I brought in my old C class for service with a wiring issue that turned on the parking lights when the car was locked and continually drained the battery. My service writer, Danny H. indicated that he had seen the issue in the past. They sourced an OEM Headlight/Foglight controller from another dealer in another state. Very resourceful and saved me from getting stranded somewhere in the future. Thank You Mercedes of Stevens Creek. Great Job.
Bev Jacquemet
May 27, 2022
5
good service and customer experience.
Wei Ren
May 26, 2022
5
very good customer service at Mercedes. Sales Manager Goran helped me pick the right car for me and gave me the best deal. I recommend him for anyone in the market for Mercedes Benz Came back 3 years later returned my lease and bought the new c300. Great service by Ryan Chan and his manager Di Love Mercedes Benz cars and customer service
Sara Anwar
May 26, 2022
5
I was going to just check out cars but no intention of buying whatsoever, But as I walked in I encountered Basir and he greeted me and we went trough a couple of options and then Basir was very helpful with what car could work for me and we ended up with a GLC-300. If it wasn’t for Basir’s understanding I wouldn’t have bought a car. So I highly recommend Basir if you go there. Ben
Girma Aghegnehu
May 26, 2022
5
Overall my buying experience was amazing and one to remember. As a first time car buyer I was assisted by everyone at Mercedes-Benz of Stevens Creek by answering everyone of my questions and concerns. They also do an amazing job with providing you with as much detail about a vehicle that you are looking for. Overall amazing dealership with large variety and amazing sell representative.
Raul Ramirez-Gomez
May 26, 2022
5
Great service.
Zia Rizvi
May 25, 2022
5
Nate our service advisor is amazing! He is a very professional & courteous gentleman Having our car serviced is a breeze. He always makes sure to give immediate updates when they’re available to him, and promptly returns text when I have a question. In short…Nate Rocks! And shout out to the service department, we’ve never had an issue and the repairs or maintenance been perfectly making it equally a great experience.
Rob San
May 25, 2022
5
Great Service. Phil Ha - thanks for your service while buying our first Mercedes vehicle from you guys! Keep up the great work.
Jayanta Samanta
May 25, 2022
5
Very friendly and wonderful service, as always, from Susan Sulemani and rest of the folks at MB. Love the text updates on what's going on with the maintenance and status.
Anil Mandava
May 24, 2022
5
Had a weird problem with the dome light and shift position, had them do a check up and they did a couple module updates to fix it, now all works good.
Hua Liao
May 23, 2022
5
Very nice, could not be better. Every details was taking care of.
Chiong Eaw Ooi
May 23, 2022
5
Great & Fast service. Highly recommend
Amanjot Nokwal
May 22, 2022
5
Got appointment for a service recall. Great customer service from beginning to end.
Muoi Luong
May 22, 2022
5
Completely satisfied, Samer our service advisor is very helpful and a likable person. thank you
Kings Autoshop
May 22, 2022
5
BOTH MY REP AND THE MECHANIC TALKED TO ME ABOUT THE ISSUE AND HAD IT RESOLVED WITHIN THE DAY.
Josephine Irene Harke
May 22, 2022
1
Reserved car and spoke to Ellen lans who assured me car was reserved and ready to pick up Saturday. Called her to confirm I was on my way about a 2 hour drive. After several attempts she had some other person call me to tell me the vehicle had sold. Unprofessional , and made me waste my time . This place does not honor reservations and just to make a quick sale will screw you.
Cain
May 21, 2022
5
Work done quickly with very little hassle. Service Rep very friendly and helpful.
Terry Ellis
May 18, 2022
5
Service was very accommodating, professional and friendly. Never felt pressured. It was a pleasure working with Kamil.
David Feustel
May 18, 2022
5
Great service, usually have loaner cars, and don't have to wait months for an appointment. Prices are a bit high compared to other dealerships but convenient for me and thorough with their work.
Patrick J Pedroso
May 16, 2022
5
Just had the first service for G Wagon. Their service was excellent. The tech advisor, worked quickly. The order was clearly.
Jerry Zang
May 16, 2022
5
Service was very accommodating, professional and friendly. Never felt pressured. It was a pleasure working with Kamil.
Dave Feustel
May 16, 2022
4
The buying process was absolutely perfect. Tony was amazing and made it a great experience! Service appointments have been made easy by John. He stays in touch and walks me through the process. My only complaint about service is that once I received my vehicle and the inside was dirty and it was obvious when it was serviced that they smudged the interior in several places and then did a fast birthday wash which left fine lines all over the outside when they hand dried it. The second repair service I had, they left the window privacy shade off the track to wait for parts and we?re going to send me away with it flapping on the side. I think for the level of vehicle Mercedes is, there should be a higher level of concern for good care of the vehicle and owner during repairs and maintenance.
Maren Becker
May 16, 2022
5
Teams there is very helpful and really takes care of their customers. I was ordering a GLS from them. The process was supposed to take 3 months for my order to be fulfilled. But the team helped me to keep an eye on all incoming ones, which helps me to get one much sooner than expected.
Wenjia Xie
May 15, 2022
5
Pretty fast & kind service. Easy in & out. Highly recommend Ethan at Stevens Creek!
Namhoon Kim
May 15, 2022
5
I love having the concept of the same advisor and as a result having a great relationship with Danny. Services are always a simple reservation process and always straightforward.
Mike Osako
May 15, 2022
3
Invoice said ?complimentary exterior wash? yet the vehicle was dirtier than when I dropped it off. It was covered with water spots and there was a 6? diameter bird turd on the front left section of the hood. I paid $5000 in repairs and service, then had to go straight to a car wash?not the service you imagine when spending over $100,000 on a vehicle.
Dan Thompson
May 14, 2022
5
My experience was excellent. Danny Ho provided excellent service.
Gary Mathews
May 13, 2022
5
Susan, the service advisor made the difference. This advisor has been supporting me for 5 years. With both my S and ML. Good service experience is a big reason for repeat purchase decisions. An area that needs attention is loaner vehicles. I had to wait 1 hour 5 minutes last time.
Azmat Siddiqi
May 13, 2022
1
Took my car in for scheduled maintenance with an appointment that was made a month in advance. The staff seemed unprepared and overwhelmed. I had prepaid my maintenance when I bought the car from this dealership, but Service department did not have any record of that. So I had to wait for their accounting staff to arrive at the office and sort it out. Then had to wait for a hour for the loaner car, promised when scheduling the appointment. I could see tons of other customers waiting for loaners and complaining of being late. Staff informed that the loaners are being washed/cleaned, hence the wait. After an hour when I finally got the loaner, it was visibly dirty and had not been washed in a month probably. What a waste of time! Too bad I have paid for all the scheduled maintenance of my new car to this dealership, or I would never go back here again!
Asim Naseem
May 11, 2022
5
The best service provider is Danny Ho! He is an absolute gem. He is professional, highly knowledgeable and respectful. Mercedes Benz of Stevens Creek is fortunate to have Danny Ho on their team. He is the best!
Maya Hamady Mezzetti
May 10, 2022
5
This is the 2nd vehicle I have purchased from Stv Crk MBZ and they have provided an excellant experience in each case. Very fair and efficient... my only concern is that I am still waiting to find that my used vehicle has 2 keys. ....the single key information was not delivered until after the transaction😳 Overall great experience and I would definetly return again. Robert Pizante
Robert Pizante
May 9, 2022
5
The service was smooth and Nate the representative was helpful and detail.
Chiquita Yan
May 9, 2022
5
We bought a GLB250 from your place with the help of Ellen Land, Diana Than and Di Wang on April 29, 2022. We are very happy with the purchase, it's an excellent car. I got some good tips of driving the car from Ellen and Diana. They delivered the car to us. Thank you so much guys! M.R. (Sean) Hong
Sean Hong
May 6, 2022
5
We comminucated with the dealer through email. The negotiation process is frendly and comfortable. The price is good below the market price. And the service is good too.
Yuan Zhu
May 5, 2022
5
We comminucated with the dealer through email. The negotiation process is frendly and comfortable. The price is good below the market price. And the service is good too.
Yuan Zhu
May 3, 2022
5
Always a great customer experience at Stevens Creek Mercedes Benz!
Swati Dagar
May 3, 2022
5
Easy to work with and very professional.
Raoul Shah
May 2, 2022
5
A positive experience overall. My agent was with a customer and a new salesperson was helping us out. The new guy could have used a little more enthusiasm. Lucky for him, we made our decision to purchase one of 6 CPOs in the lot before we got to the dealership.
Dennis Yeung
May 1, 2022
5
Easy process, well done! In and out in 2 hours for a new car!
Scott Kupor
May 1, 2022
1
Worse experience. I sent a written complaint to all higher authorities, even to the GM also about the bad customer service. no one even replied to the complaint. Looks like everyone is trying to save each other. Worse Dealership I saw ever.
Sanjeev Sharma
Apr 30, 2022
1
Very Very Bad Customer Service. Please go somewhere else. All are involved. Even GM also.
Sanjeev Sharma
Apr 29, 2022
5
Terrific experience as always. My service rep was Erica and we handled a fairly complex service (car was out of warranty, needed standard service and had a major issue with the cooling system) all via text. Erica was terrific with proactive updates, estimates and options. My car is now back on track and in great condition.
Julia Parrish
Apr 29, 2022
5
Nice experience, I would recommend this dealer to others. Also, David was an amazing sales agent.
Liyu Kuang
Apr 27, 2022
5
Good service! Thank you! Good to have a loaner car
Joanna Wang
Apr 24, 2022
5
I had a rare issue with my E450c. Randy and his team at Mercedes of Stevens Creek did everything in their power to make the experience as painless as possible, and provided me with a loaner that was similar to my car.
JR
Apr 24, 2022
5
regular maintenance and recalls are in place quickly with high quality.
Yuanyuan Liu
Apr 22, 2022
5
Very Good service👍👍👍👍👍👍👍👍
Jun Guzman
Apr 21, 2022
5
Great service. The salesman was honest and respectful. Helped please my needs
KayeLa Irene Marsh
Apr 18, 2022
5
Always Excellent with Steve Kirksey!! He listens and advises!! Then gives informative feedback o. The results!!
James Nichols
Apr 18, 2022
1
Finance department is very unprofessional and rude. Once you have told them that you don't want to take extended warranty(after lot of haggling), their attitude suddenly changes and they stop answering any questions or even helping in the contract signing. The person just gave me the iPad and did not help in answering any question properly. Very unprofessional. He did not give me the copy of the contract that I asked several times and I only got 4 days later in mail after 5 follow ups.
Agar
Apr 13, 2022
1
Well you guys wanted my review so here goes- I took my car in to the Mercedes’ dealership this week to just simply have the spare key programmed. It was only supposed to take an hour and a half but somehow it turned into an all day endeavor simply because I left the premises. I had to take time off of work and have someone else come and take care of my child once my nanny had to go home by 3 . I was stranded in San Jose the entire day (I live in Hollister). It was not a good experience AT ALL. Vincent did try and accommodate me by giving me $100 off my next service (if I ever choose to come back) for the miscommunication. I am still really disappointed with the entire experience.
Allina Garcia
Apr 7, 2022
5
I visited for repairs and explained politely. And staff were very kind. Thank you.
Yusuke Ito
Apr 7, 2022
5
The front desk, sales and finance personnel were very professional. They were considerate that I had a three hour drive back home; accommodated my request and helped me through the process. They all very good knowledge of the topics, answered my questions thoroughly. I would highly recommend MB of Steven’s Creek!
Jyothi Patri
Apr 2, 2022
5
My service advisor Nate Jones is the best. He is always prompt and professional.
John Weise
Apr 2, 2022
5
Timely and attentive service. Danny Ho provided trustworthy and thorough service for my car.
L. Sheppard
Apr 1, 2022
5
Troy has been my go to for years with any service needs. He?s always helpful and efficient. He always has great knowledge and advice!!
Sarah Reddish
Mar 30, 2022
5
It was the first service for my 2021 GLS580. It went very smoothly - Danny, my rep., was efficient and helpful.
Linda Alvares
Mar 30, 2022
4
Overall customer service was very good but there was some confusion among the staff (not my service advisor, Nate, who is always excellent but rather the supporting staff) during drop-off and pick-up that lead to delays. I would expect a nicer lounge from an upscaled dealer like MB.
Jonathan and Carla feldman
Mar 29, 2022
5
I saw the Tundra for an exceptionally good price. After a bad experience by two dunderheads at the Capital Mercedes, I called this dealership on Stevens Creek. I kinda didn't believe it, thought it was a bait-and -switch attempt. I even asked the salesman to take a picture with his hand on front of the camera so that it would prove that the truck was actually there. He probably thought I was on the weird side, but he accommodated me. I was treated with standard normal respect. I was shown the truck. Went on a test drive. Came back and did the paperwork. The finance manager got me the best deal I think I could get. I have been driving this truck for a couple of days now, and I am very happy with it. I can't speak, one way or another for the other sales people, but Gary Sandhu is the one who saw me though this purchase. I would recommend asking for him.
Tom Rodarte
Mar 28, 2022
5
Needed the car back in a day and Troy made it happen!
Shaila Sadrozinski
Mar 27, 2022
5
Great service experience with Danny. Only issue was when I came back to pick up my car, I noticed a black scratch mark on one of my doors. I notified the service rep (Danny was off the day I picked up my car) and they cleaned it up for me right away.
Mindy S.
Mar 27, 2022
5
Top notch service you expect from Mercedes. Great communication throughout process.
Mark Bony
Mar 25, 2022
5
Great cars, good service, Sami was very helpful and even helped me find a car for my daughter. I trust this dealership
Marta Sanchez
Mar 23, 2022
5
Great price, great purchasing experience. Good service too.
Li-Chih Hu
Mar 23, 2022
5
I continue to purchase Mercedes because of the Smythe European customer service department and the excellent customer service reps - mine is Giselle. While this time there was a glitch - when I came to pick up my car Friday after work and my service manager had already left they couldn?t find my car keys after I already paid online and was told my car was ready. I just kept the loaner an extra day which was fine since I had already filled it up with gas and Giselle, who was off for the weekend , located the keys and had the car parked and ready out front in Saturday. So A plus as always.
Judith Sklar
Mar 23, 2022
5
Service advisor was very prompt, courteous and kept on top of my card service and detail progress.
Muhhammad Irfan
Mar 19, 2022
5
Great Service Manager Susan Sulimani, Susan keeps me informed and very easy to work with. The quality of the service is outstanding as well!!!
Steve Lentz
Mar 17, 2022
5
as always it was great my rep Steve Curvy was great and very responsive, even delivered my car to my house
martha holmes
Mar 16, 2022
5
John Stanberry is my service advisor and is the best!!! He cared for my car as if it’s his own!! He explained everything that is going to be done in words that I can understand! My car was ready earlier than the expected time and very clean and shiny! Thank you John!!!
Malou Agustin
Mar 14, 2022
5
Simple, easy, quick. Appreciate the care and attention to detail I?m assessing and offering correction to rising maintenance issues before they become a problem.
Lourdes Hurst
Mar 12, 2022
5
Great customer service. The service advisor has diligently updated the status of service.
Chan Koo Lee
Mar 11, 2022
5
My vehicle needed scheduled service and some additional work repairs-never battered an eye ? or had a moment of concern for my beautiful Benz, I knew it was in good hands, as always!
Martin B Schulter
Mar 9, 2022
5
Danny Ho is the best service advisor always try to help you Thank you so much Danny Ho
Vo Ma
Mar 7, 2022
4
Had a recall on roof panel, they fixed a gas leak and another item. Got a new battery.
Laura Humphrey
Mar 6, 2022
5
I got the best service from Mercedes-Benz of Stevens Creek. Recommend to anyone who needs service
Zhu Hongwei
Mar 4, 2022
5
It was a really Excellent experiences to purchase from Mercedes Benz Stevens Creek.
Tien Lai Hwang
Mar 4, 2022
5
We met Diana Than back in 2017 and had gone in a few times to browse since then over these past few years. we just happened to stop by and said if Diana Than is working and still there we will buy a car finally. She has always been so helpful, kind, not pushy, very knowledgeable, and truly made me comfortable in my decision. The buying experience was simple; their was a lot of inventory compared to where we live. The sales manager was super helpful, financing was easy and fast. I would recommend Diana and Steven's Creek Mercedes to anyone
Monica Stephenson
Mar 3, 2022
5
Professional and courteous as always. Would highly recommend Danny Ho and definitely come back.
Julie Zhu
Feb 27, 2022
5
Felt with Kevin internet sales every item was handled in a very timely manner and will definitely deal with this person again
All-Tech Machine & Engineering,Inc
Feb 27, 2022
5
Ms. Estelia Muniz has been very supportive to understand our needs. She was extremely patient to schedule talks to figure out the best plans for us. ESTELIA is welcoming and caring. We feel great working with her.
Anni Wang
Feb 26, 2022
5
Friendly and accommodating when I came unexpectedly to test drive a car
Allison Smith Lopez
Feb 24, 2022
5
My service manager, Troy, handled every issue in a timely and quality manner!
Janet Akin
Feb 23, 2022
5
The Staff Ellen & Giselle were very helpful . The repair done was also good
Wilson Jaya Kusuma
Feb 22, 2022
5
Definitely recommend Mercedes Benz of Stevens Creek, great and friendly people. We were helped by Kamal Massoudi, extremely experience financial service manager and Asad Hanif, great and patient sales person. I have to Thank them for answering all my questions with honesty. I am so happy with the suv I purchased. Thank you to the reasonable price you negotiated. You can be assured that I will certainly recommend your services to all my friends and family. Thank you for a great experience.
Rocio Gamboa
Feb 22, 2022
5
Easy to set up an appointment. Service advisor knew what he was doing. Cost was equal to estimate.
Timothy Rohm
Feb 21, 2022
5
My Control module for SAT radio was replaced quickly and they did a great job. The part came in the day after I dropped off my car. Thank you for always doing the best to take care of your customers.
Valerie Dobson
Feb 16, 2022
5
Excellent service for the service call. Prompt service. Car washed and ready to go
Ruby Lyons
Feb 16, 2022
5
Everything was great, and I had a good experience with Mercedes. They loaned me a car while they did the service on my car. I had a rep that I haven't worked with before as he wasn't my usual person who is Danny Ho, but he was great and accommodating me in a very superior way. I have been going here for about 30 years and I trust this dealership.
Josephine Irene Harke
Feb 16, 2022
4
Minor work done. Was done within a day. Process went smooth although Mercedes ought to include loaner calls for these recall-based repairs.
John Gudmundson
Feb 16, 2022
2
The greeting staff at this place are as rude as you can get especially the woman named Tiffany. The service advisors take a while before coming to you while leasurely walking around. Not the high quality service that Mercedes should provide especially for THAT kind of money!
Lena Paritskaya
Feb 9, 2022
3
I have been using the same location since 2006. For the first time i got really disappointed. I left my 2006 Mercedes to Stevens Creek for bodyshop. I could have gone somewhere else for such an old car but since i like the car so much I decide to work with professionals. It turned out that they are outsourcing it to Auto Nation collision which is cross the street. That department is definitely not easy to work with. But my issue was different. I left my car for general service around thanksgiving last year and left my car again for bodyshop right before new year. When my car was fixed for the bodyshop i drove the car 2 miles and realized that the steering weel was not functioning well and i was about have an accident. I went back and asked them why the has that issue and still delivered to me. The car didn?t have the problem when i left the car before new year and the car was already at the maintenance department not long ago. I am not sure how this such an important problem was missed twice. Anyway. Like as i said. I used this facility for last 16 years and was not expecting such service both from bodyshop and the maintenance department.
Cengiz Cinnioglu
Feb 9, 2022
4
Good -Susan. the rep was very helpful and competent
Frank Morris
Feb 6, 2022
5
My advisor Steve was able to get the work done in a timely manner. He kept me posted on the schedule and the car worked perfectly, was nice and clean when I picked it up.
Kai Leung
Feb 4, 2022
5
Everyone was great to work with from service writer to technician
Suzanne Granger
Feb 3, 2022
5
Although we still had to pay a sizable ?Market Adjustment? fee, overall we are quite satisfied with the purchase
Jin Koo Kim
Feb 3, 2022
5
VERY SATISFIED FOR THE EXCELLENT QUALITY OF SERVICE WITH A TIMELY MANNER OF DEILVERY.
Salvacion Makil
Feb 2, 2022
5
John Stansbury was very helpful & accommodating as usual. He makes sure that we r well taken care of & tries to work within a schedule that?s best for us. This is always very much appreciated!
Donna & Phil Wolkstein
Jan 31, 2022
5
Excellent. Always!! Our consultant always been very helpful and courteous.
Becky Sarabia
Jan 29, 2022
5
Danny Ho was amazing from the start to help me get the repairs I needed to have a safe running vehicle again. My safety was his top concern to due my airbag error on my dashboard. I would recommend over and over again this location for all your car needs.
Jovana Aguilera
Jan 28, 2022
5
Service guy, Ethan, was first rate. He knew my car, he kept me informed. Car was ready when he said it would be.
Gary Meeker
Jan 28, 2022
5
Ellen Lans at Stevens Creek Mercedes is the utmost in professional , knowledgable, and Top notch customer service. We have purchased several cars from her and ask to work with Ellen every time we buy a new Mercedes.
Lisa Harris
Jan 27, 2022
5
Mercedes Benz of Stevens Creek was a pleasure to work with. We showed up with a Sprinter 3500 Dual Rear wheel on a tow truck, and they accommodated us directly and professionally. The diagnosis of not starting was done professionally, it showed that a squirrel had chewed through an essential wire. The repair and communication were outstanding, with a special thanks to Nate Jones of Mercedes-Benz of Stevens Creek. Our Sprinter based camper is best enjoyed when it runs. Top notch service even in a very busy time. Kind Regards, Kees Vissers, Sunnyvale
Kornelis (Kees) Vissers
Jan 27, 2022
5
Your customer service is great you took my car without an appointment repaired my tire not only on one occasion but two had it done and cleaned and back to me the next day that?s good customer service big thanx
Eugene Choy
Jan 27, 2022
5
Prompt and efficient service Inspiring confidence and reliability on my E350 4matic model ur 2008. The car runs like. Swiss clock??
Quocsung Ducam
Jan 21, 2022
5
We purchased a pre-owned vehicle from Ellen. She made sure we were fully informed and well cared for every step of the way. Thank you Ellen!
Randy Statton
Jan 17, 2022
5
To say that my husband and I were impressed by the professionalism and customer service we received while purchasing our 2022 GLE 350 is an understatement! From the moment we walked through the door, we knew that the two-hour drive to Mercedes-Benz of Stevens Creek was worth it. The whole buying process was smooth and enjoyable. Jaysen was extremely knowledgeable about the vehicle’s features and took us for an enjoyable test drive. He answered all of my questions, synced the vehicle to the MB app for me and made sure I knew how to operate everything before I departed the dealership. The finance manager Dominick was extremely efficient; he explained the contract, all available packages, and was eager to answer any questions we had. Anyone who dreads the process of reading through legal disclaimers and getting lost in fine print would definitely greatly benefit from dealing with a financial manager like Dominick. As a final surprise, we were presented with a thoughtful gift to accompany the purchase of my dream car! On a scale from 1-10, I’d have to rate our experience at least at 11! If you are in the market for a new or used vehicle, trust me, this is the place to get it.
Mirka Thompson
Jan 5, 2022
5
Danny Ho is the best service advisor!
Frank A. Cheap
Nov 10, 2021
5
I called the dealership and spoke with Tony C and I told him what kind of car I was looking for and I will be there within the next hour I got there and he had everything ready for me the car I wanted and in several of colors to choose from Tony is so knowledgeable ,personable , professional and very efficient …Benz of Stevens Creek you guys have a true Gem ..Thank you again Tony C I will make sure to come see you when I upgrade 🤪
Marlene
Oct 31, 2021
1
This is the worst and most dishonest dealership in the WORLD. DO NOT BUY FROM THEM! We bought a used 2017 Maserati Gabelli from them last month (The owner owns both Benz and Maserati). 1. There is a missing part in the trunk when we purchase it. In the contract, they said they would order the missing part in the trunk. They said the part should arrive in a few days after we paid. But it has been a month now, whenever we asked, they just said they ordered and should get in a few days. They cannot provide any info about the order and tracking of that part. it turned out they never ordered it but just kept lying. 2. I only drove 5 times since I bought the car, even below 150 miles. Already found 3 issues. 1. We test drove it and purchase it one week later. The car could not start the first day we bought the car. We literally just stuck on the road side of the dealership. That is the way they did 120 checks and took care of the used car. They promised it was just a battery issue and everything else is fine. We trusted them so we did not return the car. So ironic that they said they did over 100 checks before selling the car but not even make sure the car can start or not. They explained that the car just needs to replace the battery and everything else is fine. We trusted them so we let them fix the car the first day we bought it. 2. We found the head rest on passenger side won’t go up, but since this is a small issue, we did not complain it. 3. it is just within a month, we only drove 5 times and not even 150 miles. We found another serious problem: The heater did not work! We never tested it because it was hot when we bought the car. They did not check, or they did check but not even tell us! It was made in 2017, not that old, and we paid 40k so not a cheap one. If you did not check the car before selling, please don’t say you did over 100 checks before selling the car. We relied on the information you provided to make the purchase. But It turned out False advertisement & misrepresentation is an auto dealer fraud!
gslzwiesler
Oct 31, 2021
5
I called the dealership and spoke with Tony C and I told him what kind of car I was looking for and I will be there within the next hour I got there and he had everything ready for me the car I wanted and in several of colors to choose from Tony is so knowledgeable ,personable , professional and very efficient …Benz of Stevens Creek you guys have a true Gem ..Thank you again Tony C I will make sure to come see you when I upgrade 🤪
Marlene
Oct 31, 2021
5
Professional and reliable service.
Benjamin Mendoza
Oct 28, 2021
5
My services guy Steve Kirksey is the best. I moved to Cadillac and came back to Mercedes just because of Steve the great customer service anf support from Mercedes.
Mike Montgomery
Sep 20, 2021
5
Friendly staff. Great service. Clean environment.
Hien Ta
Sep 15, 2021
5
The Service department is outstanding.
Russ Rutledge
Sep 2, 2021
5
First rate service, professional staff.
Gregory H Blaine
Sep 1, 2021
5
They fixed an electrical tail light problem others could not fix
Ron C Rundell
Aug 30, 2021
5
Charlie Fish is awesome, always goes the extra mile to get our cars serviced to our demanding specifications and always treats us more like family than just a customer. The sales team is very helpful when we are looking for a special vehicle, they rock too!
Keith Hansen
Aug 14, 2021
5
Charlie Fish is my Advisor. He does a great job of servicing my car for the last 12 years. He is thorough, kind, friendly, as goes the extra mile to make sure everything is right, and in top condition.
Gae La Torre
Aug 10, 2021
5
My service advisor (for the last 10-15 years) Danny takes care of me. I cannot recommend anyone nearly as good as him. 10/10 #e43amg
Bijan Amir Yavari
Aug 8, 2021
5
My service advisor Susan is very knowledgeable, professional and personable. She truly looks out for her clients. She explains what has been recommended by the technician and will tell you what should be taken care of right now and what can wait to be corrected. I trust Stevens Creek Mercedes with my vehicle.
Clovis Mirassou
Jul 16, 2021
5
David N, and Kith were wonderful! Very easy going and easy to work with. Will definitely be returning here for all my new vehicle needs!
Wonderful
Jul 15, 2021
5
Charles is the most outstanding service advisor I've ever had in 30 years. I've owned every luxury brand. Lexus, BMW, Jaguar. Porsche, Cadillac. Charles Fish in Stevens Creek Service Department is the most dedicated professional I've ever had the pleasure of working with. He is a hard working man who will call you at 7pm to keep you up to date on the status of your car. He works late to make his clients happy. He really is one of the biggest assets that the dealership has.
Michael G
Jul 4, 2021
5
For personal reasons we had to return a leased car early that we really loved. Kenneth made the vehicle return process very easy and he did an amazing job in finding a replacement car that met all our needs for a new vehicle. Kenneth listened well and followed up on all action items in a timely manner. When we had a minor after sales issue Kenneth took care of the issue which was very much appreciated. We can only recommend working with Kenneth and the dealership as we had a great experience with both.
Joachim Zippel
Jul 1, 2021
1
One of the worst dealers I have ever worked with. BEWARE - Check their BBB rating and complaints. I had it enough with these [non-permissible content removed]. Requested warranty cancellation and was informed that it will take 6-8 weeks. Within week 7-8 weeks I requested updates and Sean Shah, Customer Financial Services Director, was the rudest person I came across. I was pushed back that its not 8 weeks yet and I do not have any right to ask for update. Now its been 10 weeks. I been asking updates but they stopped responding. This includes Sean Shah, Moe Afschar, and Aaron Riddle. Good luck with a director like Sean Shah who stop responding because customer request cancellation - and being rude just because a customer ask for update. I have utilized everything possible to reach these guys but no response. Now, I am in process to go the legal way and my lawyer asked to confirm their legal address to serve the summons for the court, and these guys again telling me that someone from the customer relations team will contact me to provide the address. I hope every buyer goes thru their BBB rating before doing any business with this dealer.
GuriqbalC
Jul 1, 2021
5
I am loving my new car! It is by far the best ride i have experienced! Thank you!
Cindy S. Wong
Jun 28, 2021
5
Pleasant experience in the purchase of my vehicle. Tony Chiem was very professional and friendly.
MichelleG
Jun 28, 2021
5
I brought my 2015 GLK here to have the passenger airbag replaced via a recall. This was the nearest MB dealership to me at about 60+ miles. I dropped off the car at 8:30am and it was ready by 11am. The car was washed also which I did not expect. Since it was a recall, there was not charge (although I was provided with a full estimate of the recommended B service (40k) -- There is no getting around it, a MB is an expensive car to maintain, know that when you buy it and just accept it so you are not constantly freaking out by the big numbers. I appreciated the fact that Erica knew I travelled a long way and was waiting for the car and made sure that the work was completed as soon as possible. The facilities was clean and modern and there was a couple of nice coffeeshop within walking distance of showroom.
Anna Berger
Jun 24, 2021
5
Great service, organized, timely.
Lori Fox
Jun 23, 2021
3
I made an appointment using dealer's chat feature. I clearly stated that I wanted a loaner when I made the appointment. I arrived 10 mins before the appointment time, but I had to wait in the car for 50 mins because the adviser that I was supposed to work with wasn't there. I wanted to drop off the car and go quickly because I had an important meeting, I was late to the meeting. They also said I didn't have my loaner reservation. I ended up getting one, but with the wait time and reservation mix up, I wasn't too happy.
Taro Onozawa
Jun 22, 2021
5
Great experience, highly recommend my dealer and agent
Lindsey Piziali
Jun 21, 2021
4
Car salesman excellent, helpful and successful. Very polite. Manager whole ?closed? the deal rude, abrupt, practically grabbed my cashier?s check out of my hand.
Jania Ness
Jun 20, 2021
5
Great experience. I requestd for a tire change. It was fast and satisfying. They even provided me a car wash.
Zeyu Huang
Jun 19, 2021
5
I'm very happy with my service advisor Susan Sulimani. She's awesome and hard working. She always goes above and beyond customers service. She's honest and clear, in explaining, what needs to get done. I leave with a positive feedback on my next service.
Al Baquedano
Jun 17, 2021
5
Samad was wonderful to work with during the purchase of our new GLC SUV. He found the exact package we were looking for during a tough market. He made sure our purchase went smoothly, answering any and all questions we had. Samad spent extra time after the sales was complete, walking us through the details of the interface of our new car. I highly recommend Mercedes Benz of Stevens Creek and particularly, Samad.
A Morris
Jun 16, 2021
5
He called several times and handled everything well. Asked for pictures and had the part ordered.y car was ready on the same day.
AzadehT
Jun 15, 2021
5
Steve Kirksey is the best !! He provided outstanding service to his custumers
Michael Friduss
Jun 15, 2021
5
I recently took my GLK250 to Mercedes-Benz of Stevens Creek for service. They exceeded my expectations from the beginning. From dropping off my car, to the regular updates from John Stansberry, to the quality of work performed, to the post-service check-ins, I was extremely well taken care of. Going forward, this is the only place I will take my vehicle and I would recommend them to anyone.
Stephanie
Jun 14, 2021
5
Always excellent service my thanks to Troy Schalk and the entire team.
Ilaine Denslow
Jun 14, 2021
5
Awesome staff and facility, They made our purchase process easier and less stressful. Kenneth from their internet sales team and Vi from their finance team helped us out and both were awesome to work with.
Nygel DC
Jun 13, 2021
5
My service advisor, Nate Grant, was great! Friendly, professional and very helpful.
Ed Hansen
Jun 12, 2021
3
I took in my car for a B service and when I went to pick it up there were scratches all over it! My service advisor Danny was very nice since I was extremely upset and offered to detail it. When I went back 4 days later the scratches were out but there were awful swirls all over and the car looked “cloudy”. That’s when I had to ask for a manager. They ended up sending it out to a detail service. I went back to pick it up and it looked great but I was upset no one came out to talk to me or even call to check it. Just the attendant lady when she checked in the rental.
Jcripps88
Jun 12, 2021
5
Prompt and courteous service advisor.
Gregori
Jun 12, 2021
5
Excellent service! Erica the service advisor was extremely helpful.
Utpal Shah
Jun 11, 2021
5
Exceptional service when I had my car due for 30k scheduled service.
Paul Hsia
Jun 11, 2021
5
Excellent service in MB Steven Creek and most especially our advisor Ethan Kurtz who helped us a lot when we had bad experiences and problems after our service in Autobahn Belmont..
Edellen Del Rosario
Jun 9, 2021
4
Overall very good. The turn around was also very efficient.
Bill Cleary
Jun 9, 2021
5
Had my tire damaged. Took the car in and they covered it under warranty and replaced it. In all my past visits, the staff has always been excellent and competent.
Muhammad
Jun 8, 2021
5
Awesome sales executive who made the decision to buy GLE easier for us, Jughbir supported us all through the process and even afterwards the sale he offered us all kind of help like buying car accessories at discounted price really appreciated all his dedication for positive customer experience
Anant Agarwal
Jun 7, 2021
2
I found a used car that I liked at a Mercedes-Benz AutoNation dealership, and I did all my homework, including obtaining my own finance through my bank. I had everything ready to go. This was a Tuesday. During the test drive, I notice that the back up camera and panoramic view (also cameras) weren't working. My salesman was with me on the test drive, and he notes that he will fix it. After all, it's AutoNation, and they can send it to their Lexus dealership, he says. Bring it back next week, we'll give you a loaner. No problem. Paperwork took 3 hours to prepare. I did have a trade in. This wasn't a huge issue; the wait was worth the car I was looking for. However, during the wait, my salesman lets me know that finance isn't "fond of me," probably because I have pre-approved financing and everything well-organized. Unprofessional. Eventually, I finally get into finance to sign. I asked the finance rep why he needed my income and job title on another credit application if I already secured financing from my bank, which is a partner with this dealership. Perhaps he took offense and thought I was questioning his competency. He started calling me "young man" and telling me that he does this all day. Unprofessional. The finance rep also insinuated that I couldn't use my credit cards for the amounts agreed with the salesman. He asks the manager to come in, who promptly confirms that I can. I also reminded the manager about the promised repairs to the back up camera, which he wrote down, something that the finance rep refused to do. No apologies received from the finance rep. Again, unprofessional. Finally, I had my car and drove home. One week later, a Tuesday again, I follow up with the salesman for the repairs to the vehicle. He says that he was going to ask me to bring it in the same day, but he couldn't because loaners were now unavailable because some people have been stealing loaners? Isn't that what insurance is for? Regardless, he reschedules for one week later, another Tuesday. I don't feel confident about this, and I again confirm via email that the repairs are included in the vehicle sale price, per our discussion. He confirms. One week later, on the day before the new appointment, I follow up again via email, and he replies with a confirmation of our appointment. Just hours later, he lets me know that the confirmed appointment has been cancelled, and he needs to set it for a week later again. No apologies received at all. Unprofessional. I am currently waiting for this 2nd rescheduled appointment, and honestly, I'm not confident that it won't be "cancelled" again. I have been waiting to leave this review because of the promised repairs. I had hoped to leave a positive one before I received a "last chance" email notification today to leave a review. Here's my review: I have close to zero faith or trust in this dealership at the moment and absolutely cannot recommend it.
Daniel Tung
Jun 2, 2021
5
Thank you do much for taking such care of me and my car! I recently switched to Stevens Creek as it is closer to home and a friend of mine works there. The service was efficient, friendly and professional! I highly recommend Mercedes of Stevens Creek!
Shemeika Fox
Jun 1, 2021
5
Their courtesy and decency
Ning Hsieh
Jun 1, 2021
5
I am happy with the services at Mercedes-Benz of Stevens Creek. My advisor is very helpful. Highly recommended.
Joy Zhao
Jun 1, 2021
5
Thank you do much for taking such care of me and my car! I recently switched to Stevens Creek as it is closer to home and a friend of mine works there. The service was efficient, friendly and professional! I highly recommend Mercedes of Stevens Creek!
Shemeika Fox
Jun 1, 2021
5
Extremely courteous and professional service advisor John S.
Susan.W.
May 29, 2021
5
Very organized and helpful technicians.
Mary Lyle Nolan Galvin
May 26, 2021
5
Excellent Service, customers are always coming back?????
George M Scalise
May 26, 2021
5
I recently took my GLC 300 for service to the Stevens Creek dealership and had great communication with my assigned service provider. I am on a prepaid program and am able to drop off the car & pick up a loaner, which is really convenient. And the added bonus is that the car came back to me detailed clean!!
Nicole Miller
May 25, 2021
5
Excellent car and beyond. This a beauty in the making and exceeded all expectations. Love it everytime get inside or drive it will remain a Mercedes-Benz customer for LIFE. And the dealership is Stevens Creek and a shout out to Tony and Dusan for making it happen.
Ravi Singh
May 25, 2021
5
Danny is great and always help me with good service and experience.
Kennethe Zhang
May 21, 2021
1
Words can not describe the true levels or impacts this experience has had on me and my fiancé. Her and I are both living on borrowed time as a result of pre-existing health conditions and I really wanted to allow her an opportunity at some of the more ideal experiences in life, but instead she's being forced to watch helplessly as these people at Mercedes Benz of Steven's Creek methodcally and without conscience, drain my pockets and my insurance policy for everything damn thing they can. To date, in a matter of only 1 week, they've managed to rake me for $14,000 with a balance of roughly $19,000 still remaining, on a vehicle purchase of 16,782. When I go in to talk about the situation no one is willing to listen. They avert their eyes in the opposite direction with responses all indicating the same thing :"you need to speak with your sales advisor" or "I don't know, I'm not the one who sold you the car". When I call they send me on phone looks, always resolving me to speaking with a machine. My car was just serviced there for extensive damages, and the Service Manager would not even allow me to physically see the vehicle until I signed over a 7,000 dollar insurance check. I mean, he would not allow me to even glanced at it from atar. I HAD TO SIGN THE CHECK FIRST,a check that was in his physical possession. Eventually I conceded, and he returned to my possession literally bought me to tear. The car was FILTHY! IT LITERALLY DROVE LIKE AN OLD DATSUN. THERE WAS NOTHING ABOUT THIS VEHICLE THAT COUKD BE CONSIDERED EVEN CLOSE TO HAVING THE CHARACTERISTICS OF A MERCEDES [non-permissible content removed] BENZ
OUTofTIME
May 21, 2021
5
One of the best customer service I have ever experienced! I even bought the mechanic a gift to express my gratitude!
Vicky Reynolds
May 19, 2021
5
From the return of my leased vehicle to Marvin assisting me with choosing a new one, I felt valued. The process was smooth and I was given all the time I needed to make a decision. After he toured me through the whole lot, he explained all features in detail to narrow down my choices. Not to mention he assisted me a few times once my vehicle was off the lot. I also want to show my appreciation to the gentleman that helped me at the end of my sale in the finance team.
TriciaK
May 18, 2021
5
Customer service by Asad Hanif at Stevens Creek MB was great. I wish there were more people like him in customer service in other MB dealerships. I will definitely going to recommend others to this dealership.
Mohammed Shaheed
May 17, 2021
5
From being greeted upon drop off to pick up, the attitude of personnel were very professional and efficient. We appreciate that very much.
AkiMizushima
May 17, 2021
5
The dealership is very nice and provides excellent customer support
cgdm
May 17, 2021
5
I thank Nate Jones for his kind ornanization and their services
Jason Byun
May 17, 2021
5
Thank you Susan Sulimani. Our Benz has had some very difficult to diagnose problems that have necessitated several return visits. Turns out that it was hidden rodent damage. They just kept plugging away until the damage was found and it wasn't easy. Susan has been a blessing for the past years we have had her as our advisor. She does a very effective job of interacting with the service folks who do the work.
Harry Robertson
May 16, 2021
5
Troy was amazing! Very willing to work with my time schedule and provided great service to my GLC! Thank you!
Katherine Anne
May 15, 2021
5
The dealer did a great job. I got my car?s windshield replacement on time. Free loaner car during my car was in their shop.
Long Nguy
May 15, 2021
5
Excellent service, great help from Ethan Kurtz! Thank you!
Helen Mckee
May 14, 2021
5
Everyone was extremely helpful and accommodating! I would definitely recommend to anyone!
Spencer Brady
May 13, 2021
5
Over service advisor is Steve very welcoming person he explained us what they do for this service highly recommend it
Pritee Younus
May 12, 2021
5
My service was for a "AEM". Jake, my service advisor was excellent and highly recommend. I have worked with him a long time.
Christina Knox
May 11, 2021
5
I was helped in a very timely manner by Asad and the financial team. They helped me get just what I needed for a great price. I will definitely be returning for future purchases!
Nabiha Shahrani
May 10, 2021
5
It was nice and easy. We were taken care of quickly and Ken was amazing. Would definitely recommend.
Candace Marshall
May 10, 2021
5
The staff at MB of SC have repeatedly found ways to provide service above and beyond what is expected. We have been extremely pleased with the treatment we receive, whether it be in sales or service. Highly recommended.
Mike Moul
May 8, 2021
3
This is my first service since the Pandemic. Overall I am reasonably satisfied with the service but I have a lingering concern that every time I bring the vehicle to this dealer that they discover some reason for maintenance items that drive the service over $5K.
Steven Brashear
May 8, 2021
5
Efficiency Reasonable prices
Judy Ann
May 7, 2021
5
Staff at Stevens Creek Mercedes Benz were very professional. They answered all our questions and showed us complete details of the car. Very easy transaction in purchasing vehicle.
YvonnePAC
May 7, 2021
1
Brought my Sprinter for the diesel emissions fix and when ready, 5 days later, it was dirty and with multiple bird droppings on it. I asked for it to be cleaned up and was told first by the pickup desk person that they do not wash cars. I then went to the service receptionist who proceeded to find the service manager who bluntly told me that because it's a van, they store them outdoors and they are not responsible for "acts of God". I then asked for a wash voucher at a local car wash, and he said that they don't do that. Needless to say that I was not happy with their response.
Hans Mellberg
May 6, 2021
5
MY service advisor Nate is nothing short of amazing. An overall great person that communicates with me well, takes the time to understand what I need, and listens. I highly recommend him if you go to the dealership to service your Benz.
Jeremy Franzen
May 6, 2021
5
Feel very fortunate to have Charlie as my Service Advisor! Always ensures my repairs are done and with high quality. Keeps me completely informed all along the process and the work or repairs I need are performed diligently. The other staff is quite courteous and pleasant as well.
Kenneth Ledford
May 4, 2021
1
4 months after I sold the vehicle I started getting toll violations for the vehicle someone else is driving!
David
May 4, 2021
5
Steven?s Creek performed my recall quickly and smoothly.
Keith
May 2, 2021
5
Tony is exceptional! We had a very smooth process of buying E350.
Emma Dong
May 2, 2021
5
I recently purchased a 2021 GLC 300 from the Mercedes Stevens Creek dealership and was impressed with how quick ,seamless the process was until taking delivery of my vehicle.Kamil Beiteshagh,who helped me with the purchase and was very amicable and took great care in answering all my questions and continues to be helpful even after several days of my purchase .Du?an from the finance team assisted me with the paperwork and was very helpful too .I would recommend this dealership to anyone who is looking for purchasing a Mercedes in the bay area.
Muthu
May 1, 2021
5
The dealership tried to duplicate my problem and fix. They replaced all parts under recall and tested. Found that the car's battery was weak and part in turbo was broken --all was not anticipated when I dropped off. They also informed me of a settlement for owners of our model and that was especially appreciated.
Louise O. Leck
Apr 30, 2021
3
Auto Nation Stevens Creek is a good dealership with quality customer care.
Benz
Apr 29, 2021
5
It was a wonderful and easy no hassle experience. The people were great and very easy to deal with. I really recommend this place.
Miguel Arroyo
Apr 27, 2021
5
Every visit to MB Stevens Creek is a positive one. My service manager is Danny Ho and he is awesome. He goes above and beyond to take care of my requests and gets me back on my way as quickly as possible. Thanks for always making me feel welcomed, MB Stevens Creek!
Patricia Villareal
Apr 26, 2021
5
Charlie fish provided very good service. He is very professional, listens to us and provides constructive feedback
Nina Walvekar
Apr 26, 2021
5
I recently bought a 2021 GLC 4matic and turned in my 1999 E-320 who had been a wonderful vehicle. I worked with Tony Spencer and Ellen Lans who were so incredibly helpful and "went above and beyond" in making my car buying experience smooth sailing. Ellen and Tony have taking time answering my questions and have followed up with me weeks later to see how things are going. Mercedes Benz of Stevens Creek is such a class act dealership and everyone there was so helpful and friend. I would definitely recommend anyone looking for a new vehicle to think about contacting Tony and Ellen at the Stevens Creek dealership. I am ONE very happy customer!
Jane Micheli
Apr 26, 2021
5
Emission recall update and service completed in one day..
Bruce Fournier
Apr 26, 2021
4
My service advisor, Jake, was extremely helpful. He went out of his way to help me, especially when I had to call him after the service. I had a loaner car and when dropping off the vehicle, I forgot to take out my laptop which was on the backseat. When I got home and noticed my mistake I called Jake who immediately 'looked for' the loaner car and took the laptop into his care. He then kept it until I could come and pick it up. He saved my day!
Ulrike Rieckmann Fechner
Apr 25, 2021
5
Great experience with the service and engine light check. Since I had an engine light on, I would have appreciated to get priority on a loaner car and not waiting for 10 days until a loaner was available. Overall great service
Marcus Wengler
Apr 25, 2021
5
I had the best experience with my service advisor, Nate!!!!
Neda Ghalambor
Apr 23, 2021
5
Steve Kirksy is nothing short of amazing! Completely trustworthy, always ready to help, and professional. He keeps an eye out for my car as though it was his own, makes sensible recommendations looking out to ensure safety and reliability. I am grateful for his help and would highly recommend him.
Nicole Aron
Apr 23, 2021
5
Efficient and timely. Easy to obtain and return rental car while having my car serviced
AMcCaskey
Apr 22, 2021
5
Good service from representative. Friendly staff. Clean facility.
Mari Smith
Apr 22, 2021
5
My Service Advisor, Ethan Kurtz, was EXCELLENT & highly recommend!
Lisa Beauchene
Apr 21, 2021
5
Thank you to Mercedes Benz and especially sales person Tony to give us grate services and what ever we need I?d ,beside that he didn?t put any pressure on us. I recommend everyone who wants to get perfect deal and good services, visit Stevens Creek Mercedes-Benz.and ask for Tony
Sanaz Mojtabavi
Apr 20, 2021
5
I love working with Steve in service. He is so friendly, responsive and easy to work with. Always does what he says he will do. I couldn't imagine working with anyone else.
Mallissa Bernas
Apr 20, 2021
5
Had a smooth and easy quick service for my car. Immediately received loaner vehicle
Sashidhar Battu
Apr 18, 2021
5
I made a maintenance appointment with my favorite service person, all went as smooth as could be!
kmrkmrk
Apr 17, 2021
5
Repair work seems fine. The ML 350 runs well, but did lose a bit of fuel mileage. Old highway was 33, now it is 31.3 mpg. Sure the DEF consumption will go up as well. Can't comment on cost because all of the work was completed as part of the emissions settlement. Could not get a loaner car, van service was discontinued due to the pandemic and dealer would not cover an Uber. Most dealers do. Not a big issue.
Not one
Apr 17, 2021
5
Made purchasing a vehicle relatively simple. Friendly staff walked us through the ordering process. Thanks again Bill!
S. King
Apr 17, 2021
3
I did not want to do review because my review is not going to be positive. Overall the service was okay. But when I was driving home I noticed some marks below the handle bar. Some mud was spread all over plastic cover and scruff Marks on drivers door rail. This was my long time back to Stevens Creek Mbz and I was disappointed. When you are accustomed to a meticulous job, this was a big “No”! This may not be a big deal, but I’m wandering how the actual service on the car had been done. Not a pleasant one for sure and suspicious.
Sonip21
Apr 16, 2021
1
This was the worst car experience ever and its not over-I saw a car online that I liked and price was good- I went to them with a pre-approval from capital one and it took a week for them to send me the papers- long story short- I had to handle the financing myself- the deal took a month. Now I have the car and drove it less that 200 miles ( 2012 ML) and the check engine light comes on- I took it to my local Mercedes Dealer and the car needs thousands of dollars in repairs- all should have been uncovered by their 150 point check list. Teh worst part is that the car was supposed to come with a 3000 mile/3 month warranty. When my dealer caller the warranty company , they dont have the contract. So far the dealer has not handled this. STAY AWAY
Michael Hershman
Apr 15, 2021
5
My service was for the airbag recall. Erica Flores, the service manager, was most efficient and courteous. She expedited the work and it was completed in a very timely fashion. I was very impressed with this service, including the surprise car wash.
Nelly Furst
Apr 13, 2021
5
The staff took time in answering questions & addressing my concerns. Valeria(sales) & Josh?(financial service) did a great job. Thank you guys!
Honor Godoy Knight
Apr 12, 2021
5
Highly recommend this dealer! Ask for Ellen. She will set you up with the right car and is super timely. The entire leadership & staff team has been professional and kind with all my needs.
Fatima Qureshi
Apr 12, 2021
5
Everything went smooth. Kenneth, the MB guy, knows what he?s talking about and gave substantial input on which preowned vehicle to buy. We ended up with a 2018 GLC 43 AMG with less than 10k miles. What a sweet deal!
JM
Apr 12, 2021
5
The experience was awesome and Jake is an awesome Service Representative.
Derrick Bast
Apr 12, 2021
5
Very professional. Complete the work as promised.
AMREYES
Apr 8, 2021
5
Wanted to trade in our car for a slightly bigger one, knew what we wanted, they gave us what we wanted for our old car and walked out completely satisfied! It was seamless!!
Lori Sweat
Apr 6, 2021
5
Well done on time for annual checkup and servicing; Steve Kirksey is very gracious and considerate!
Jillanne Popolizio
Apr 6, 2021
5
Service on my S550. The loaner car was so important. Charlie really helped me throughout this process. The insurance covered most of the complete service
2013s550
Apr 5, 2021
5
Create customer service by Mr Baser, I will recommend him to all my friends.
Abdul Hanifzada
Apr 5, 2021
1
Service desk quoted $600 but when I went in they said $1,509!!!
Local Customer
Apr 4, 2021
5
They did a good job on fixing the recall I had on my car
Kevin m
Apr 1, 2021
5
Susan handled everything very well. She explained the details of the service and made excellent recommendations.
Laura Folkner
Apr 1, 2021
5
Service, warranty work and Windshield replacement.
LSwitzer
Apr 1, 2021
5
this experience has been exemplary.
Jonathan MH
Mar 31, 2021
1
While having full warranty the transmission was giving problem! Taken to the dealer three times and it was just a quick fix Warranty expired 2 months later big problem with transmission It took from December 2020 until now March 2021 to get a new transmission from Mercedes Benz as they did not want to replace it while under warranty I want to believe the dealer was helpful, during all this time I will asume transmission comes directly from Mercedes and not at the dealer cost However three months to get it resolved is unheard
Rafael Villalobos
Mar 30, 2021
1
Bought a used car from mbz San Jose. Turned out registration was expired. It has been a month and dmv has not received any paperwork from them. Still in previous owners name!!
Fireman mike
Mar 30, 2021
5
The only reason we come back to StevensCreek is our service guy, Danny Ho. He provided us with 15 years with our 2015 CLK and is now taking care of us for our 2020 GLC
Judy Dissly
Mar 30, 2021
5
I just got my brand new GLS from Mercedes-Benz of Stevens Creek. The sales manager Chris is very nice and responsive. He helped me to get the right GLS with my favorite color, options, etc. quickly. Overall, it is a great car purchasing experience.
Cynthia
Mar 29, 2021
4
Service was good and quick. Well run process plus they provide me with a rental
ESTHER d RODRIGUEZ
Mar 29, 2021
5
Jake is the best service advisor, I’ve worked with him a long time. Just wanted to say thank you once again for helping us and so patient with our questions.
Julie Child Yeomans
Mar 28, 2021
5
I received outstanding service when purchasing my first Mercedes and also the servicing of my car was extremely easy and efficient. All individuals I encounter were friendly and professional.
Gerald Metz
Mar 28, 2021
5
Troy and staff were so professional and helpful. Very satisfied and I would recommend this dealer to a friend.
Mai Tai
Mar 27, 2021
5
The team at MB Stevens Creek provided outstanding service in a minimal amount of time. They were very knowable, professional and helpful throughout my service
James Shupenis
Mar 27, 2021
5
I have owned Mercedes Benz vehicles for over 40 years, and my service adviser (Danny Ho) has been taking care of all my service needs for 20 years. His expertise and service has been outstanding.
Andrew Pavicich
Mar 26, 2021
4
Overall to be nice. If could provide transportation assistance that will be great.
Shihming Wang
Mar 23, 2021
5
As always, Denny Ho provides excellent services. Will definitely recommend this dealer to my friends
Judy Fang
Mar 23, 2021
2
Service was misrepresented in service contract at purchase but service performed according to spec.
nonames
Mar 22, 2021
2
I am happy with the car purchase I made in 2018, and have been using this dealer for my service for the past three years. I am a single, female parent and every time I make a service appointment and ask for a loaner car (as I have a toddler), I am told I have to book three to four weeks out. The following has happened to me twice--as I cannot be without a car having a baby, I have waited in the lobby while my service is being completed. Upon getting there both times, I asked the loaner service desk if there was any way I could get a loaner available so I did not need to wait around. I was denied both times, claiming there were "no vehicles available." BOTH times I have witness white males, also coming in to service their vehicles and having no loaners available, find their service rep saying there were no loaners available and ask for a car, and BOTH times, I have seen the MB male employees say "No problem, we'll get that taken care of." I paid around $60,000 for my vehicle at this dealership and have been loyal to them. I imagine these two men in both instances paid around the same, as well. I conclude that my issue for loaners both times have been on the basis of sex. For the record, I would like to note that I also have a comparable BMW, as well, and I take it to the BMW service center across the street. I have had no problems getting a loaner, even the day of.
JenniferH
Mar 21, 2021
5
Thanks Diana and a few other folks for getting our new vehicle; happy with process and would come for our next vehicle.
Wenjie Luo
Mar 18, 2021
5
Mr Stansberry is always a class act. Easy to schedule with. Accurate/fair estimates on the work. Always good about communicating process and estimated time for completion. I drive pass many other dealers to make sure it gets done right by going here.
T Boo
Mar 17, 2021
5
Service Manager is a nice person, he guided me all the works and recommendation , good and detailed explanation . Nice and user freindly and patience communication. Delivery the car is on time. Follow up call is helpful for me scheduling my work.
Gaia777
Mar 15, 2021
2
I brought my car in for B service and Class Action air conditioning service. I was told that the AC would only been done under the class action IF the technician could smell the AC for 30 seconds. My car has been to this dealership since I purchased it, with the exception of a couple off site mechanics. Each time I bring it there, I tell them about the smelly air conditioner. It is amazing to me that with a record at the dealership that they would not fix the AC without the "smell" test! Well, they did NOT smell it, and I picked up my car. I took it to an offsite dealer, he did the AC sanitize and said it was one of the worst he has seen. Unbelievable, for a 300 dollar service, for Mercedes not to take care of it is beyond me.
Maureen Malaspina
Mar 15, 2021
5
As always, easy to check in, knowledgeable, efficient and friendly service personnel and a clean, fun to drive loaner car. While performing my routine service, the tech noted some additional work needed & did that too, covered by warranty.
Bill Krivan
Mar 14, 2021
5
Quick and quality service! Will do it next time.
Lin Deng
Mar 14, 2021
4
Except they pumped the tires with too much air, else everything were fine
Larry
Mar 14, 2021
1
SUSAN SULIMANI is the worst and most horrible service advisor and corporate office should look into her behavior and conduct. She does not even have basic courtesy to greet her customers. She is very rude, talks in a condescending way, does not bother to tell you anything about service being done, won't answer any questions and shows as if doing a favor talking to you. She does not care at all about your car and concerns you have and has no intent to resolve anything. She is very money minded and just keeps quoting prices. Don't waste your time and money, and if want your car to be taken care properly, stay away from her or you will regret later.
AL
Mar 12, 2021
1
SUSAN SULIMANI is the worst and most horrible service advisor and corporate office should look into her behavior and conduct. She does not even have basic courtesy to greet her customers and talks in a threatening tone. She is very rude, talks in a condescending way, does not bother to tell you anything about service being done, won't answer any questions and acts as if doing a favor talking to you. She does not care at all about your car and concerns you have and has no intent to resolve anything. She is very money minded and just keeps quoting prices. Don't waste your time and money, and if want your car to be taken care properly, stay away from her or you will regret later.
AL
Mar 12, 2021
1
I got an appointment for the air bag recall on my car at the Mercedes Service Center on Stevens Creek. I showed up at the appointed time and was told it would take a couple of hours. After 2.5 hours, I was told they didn’t have the air bag module and I would need to re-schedule. I received a voice message later saying that there was a shortage, and they would let me know by May. I called a service center the next day, referred by my mechanic, and was told to bring the car in for immediate service. Apparently, there is no shortage for recalls. I found the treatment at the Mercedes Stevens Creek Service center very unprofessional and inconsiderate.
Raman Rajpal
Mar 11, 2021
5
Danny Ho provided very good service and had my car ready exactly as the time he estimated. Great job!
Qingwen Cheng
Mar 11, 2021
5
I love working with Troy. He's responsive, communicates well and has a pleasing personality. He works hard to support his customers.
Germaine Gaudet
Mar 11, 2021
5
Great customer from Charlie Fish. Will definitely recommend to all friends.
Stanley Granger
Mar 9, 2021
5
Jake explained everything clearly and the process was very smooth from car drop off to loaner car. I was promptly informed about service completion and car pick up process.
Achyuth Madhav Diwakar
Mar 9, 2021
4
You have to wait to get a Loaner car, which didn?t happen before and was not informed beforehand.
Cheng Feng
Mar 5, 2021
1
This dealership checks out the moment you give them your money. Finance director is a complete joke, can’t add, has zero finacial background. He said he went to school for psychology, reassuring when you get no paper work from your purchase and MBF shows no documentation of the money you have them a month later. . Has not paid off my car they took as a lease return. Called and emailed 10 times this week.
Mike Brock
Mar 4, 2021
5
Excelente trato, resolvieron al 100 mis necesidades, estoy muy contenta con el resultado
Tanya Valvivia
Mar 3, 2021
5
He is very kind and honest. thanks for your help
JONGMAN YOON
Mar 2, 2021
5
Danny did a great job for the service A maintenance! Communicated with me promptly.
Meng Lin
Mar 2, 2021
5
Very friendly and working hard to convince customers I appreciate their efforts and kindness
Dongmoon
Mar 1, 2021
4
Susan from service team is excellent recommend this dealer
Yogesh Shivakumar
Mar 1, 2021
1
TL;DR I brought my car here for a simple battery change service and ended up with a totaled car. I would not recommend coming to this dealership. I brought my car to the dealership for a battery change. It took more than a month for them to complete the service. Given that the service was done during Covid-19, this delay was understandable. HOWEVER, when I went to pick up the car, I found that the flooring under the back passenger seats was completely flooded with water. The water had seeped through the panels and damaged the internal parts of the car. As a result, my car had to be totaled. Mercedes Benz of Stevens Creek refused to take responsibility for this negligence. I will not be returning to this dealership and would highly discourage people from getting their cars serviced here.
Dan Zou
Feb 28, 2021
5
I had to bring my car in for a recall item and asked if they could expedite getting it done while I waited. Jake was awesome and got me back on the road in an hour and a half.
Mike Denevi
Feb 27, 2021
5
She was helpful in finding the car as well as helping to close the deal.
Abe Korgav
Feb 27, 2021
5
Always top-of-the-line service. Thanks Charlie!
Lauren Mokhtarian
Feb 26, 2021
5
I’m very happy with their service
Tania Benjamin
Feb 25, 2021
4
Overall satisfactory. Professionally handled.
RajModi
Feb 25, 2021
5
Our service consultant Steve Kirksey was beyond exceptional - Steve was very personable, extremely knowledgeable and was quick to follow up with my vehicles health check. Additionally, the loaner car manager, Tiffany - was very professional and a great ambassador for the brand. Thank you Team MB of San Jose!
Tom
Feb 25, 2021
2
I was told that My GLC 300 all four tiers needed to replace when I went to an annual service for 20,200 miles. I bought the car in 2018, didn't have much mileages. My adviser also told me I can't put other manufacture tires because " Run-flat" tires require on this car. I feel that it doesn't justified that I would replace the tires every 20,000 miles. I'm very disappointed.
Saira Haq
Feb 25, 2021
5
The service and attention I received was 5 star! My representative was Susan Sulimani. Great Customer Service and attention. 5 Stars ?? ???????? Thank you! Ann W.
Anne Wuischpard
Feb 24, 2021
5
My experience at the dealership is OK, SA worked really hard to resolve my issue but the results are quite disastrous. To begin with, due to the issue in tire and wheel insurance claim, I have to wait for over a week to get my car back. During this time, no loaner was provided and I have to make several phone calls myself to escalate the claim to get it approved. I wish there is more support from the dealership. Then about the issue. It is to replaced a cracked wheel TWICE. The EXACT SAME WHEEL cracked again in 392 miles after the first replacement!!!!!!!!!!!!!!!!!!!! Just to be clear, those 392 miles is mostly local commute under 50mph and I do not recall any incident that would lead to a cracked Wheel. I highly suspect the replecement of the orignal wheel was not done properly, or it has not been replaced at all! This is quite unique experience for my 10+ yr experience as luxury performance car owner. I am not sure if any investigation can be conducted on my case since all the work has been completely on my car. I would really appreciate the effort if any people from management can help look into my case. As an AMG owner, I was really disappointed about my expereince and would not consider owning another AMG for at least next 5 yrs.
Kejia Fang
Feb 22, 2021
2
My experience at the dealership is OK, SA worked really hard to resolve my issue but the results are quite disastrous. To begin with, due to the issue in tire and wheel insurance claim, I have to wait for over a week to get my car back. During this time, no loaner was provided and I have to make several phone calls myself to escalate the claim to get it approved. I wish there is more help from the dealership. Then about the issue. It is to replaced a cracked wheel TWICE. The EXACT SAME WHEEL cracked again in 392 miles after the first replacement!!!!!!!!!!!!!!!!!!!! Just to be clear, those 392 miles is mostly local commute under 50mph and I do not recall any incident that would lead to a cracked Wheel. I highly suspect the replecement of the orignal wheel was not done properly, or it has not been replaced at all! This is quite unique experience for my 10 yr experience as luxury performance car owner. I am not sure if any investigation can be conducted on my case since all the work has been completely on my car. I would really appreciate the effort if any people from management can help look into my case. As an AMG owner, I was really disappointed about my expereince and would not consider owning another AMG for at least next 5 yrs.
Kejia Fang
Feb 22, 2021
4
That's only complaint. There is NO negotiation! But the car was good clean and maintained.
Saeid Ahmadi
Feb 21, 2021
5
Awesome service specially to my service advisor Charlie Z
Shona Rabara
Feb 19, 2021
5
Rodgrio has always been welcoming when I am there. He has a smile on his face and willing and ready to help.
Peppamaui
Feb 18, 2021
5
My salesmen Jugbhir Singh was fantastic, Aaron Riddle in finance was amazing. Both of them made my experience at stevens creek great. I?ve been to many Mercedes Benz dealerships, my favorite has always been Stevens Creek. This is my second purchase from them. I highly recommend this dealership to anyone that is seeking a Mercedes vehicle. I highly recommend these two gentlemen, it will only make your experience even better. Once again thank you guys and stevens creek.
Simmi Kumar
Feb 17, 2021
5
Great service from Nate Jones. Explained to me different options that helped me save money.
Chung Ting Wu
Feb 17, 2021
5
Over all services are excellent. The only thing I don?t like is the loaner car not that great. I?m in the market to buy an SUV. But they have the loaner car is so disappointed.
Thienmy Tran
Feb 16, 2021
5
I'm happy with service I got from this location every time.
May Nguyen
Feb 16, 2021
5
Flexible appointment rescheduling. Quick yet high-quality service.
Ranran Li
Feb 15, 2021
5
Great customer service and would recommend this dealership
Brenda Weil
Feb 10, 2021
1
Body used 2014 Mercedes Benz S550 less then a week the check engine light came on. It was a hassle to try to get it to get repaired but thank God for Roseville BMW AutoNation take good care of me! The brakes squeaks. I didn?t hear it on my test drive. I wouldn?t recommend this dealership in San Jose
Leronn Nelson
Feb 7, 2021
4
I have a very thoughtful service advisor. I have learnt from being a MBZ service customer, the advisor makes a big difference. I have had an indifferent advisor and they lost a repeat customer!
Azmat Siddiqi
Feb 6, 2021
5
Stave Kirksey is the greatest
Lou Zanger
Feb 5, 2021
5
Recently took my Mercedes in for service and had a great experience. Thank you to Goran and Charlie for setting it up, getting me a car to use in the meantime and generally taking care of me! Real pros and the utmost premium service I have ever experienced in the automobile industry! Highly recommend! Ivan Pehar
Ivan Pehar
Feb 5, 2021
5
I did not have an appointment but was seen right away, I had low pressure in one tire and it was quickly determined there were two nails in my tire. This was taken care of right away while I relaxed in the comfortable waiting room which was arranged to be socially distant. Everyone I had interaction with were courteous and friendly. Overall a pleasant experience minus the great coffee due to Covid. It was communicated to the service technician that there were two nails , so it would not be overlooked and I did not have to make a return visit. Thanks to all.
Dolores Lichtenwalter
Feb 5, 2021
5
We have been using this dealership since buying our ML400 there for service. Charlie Fish is our Service Advisor. He has been excellent to work with over the past 7 years! We have been very happy with Charlie and mercedes-Benz of Stevens Creek.
Denise Turner
Feb 5, 2021
5
We leased two cars with Fletcher Jones for 6 years in the past and obviously went back to them for a new lease. The agent who helped us in the past was retired and the new agent didn't meet our expectation. We looked around and stopped by here in Stevens Creek. Talked to a young nice gentleman which was very helpful and then he passed us to Solmaz, a very nice lady who tried to find what we were looking for. Even though there was an issue at the beginning with a recall on the new leased car but the Stevens Creek team including Kevin, Store Manager (I believe), Chris, Sales Manager, Aaron, Finance and Solmaz helped to resolve the issue and keep us happy and satisfied with the service. Thank you and keep up on the team work.
Arash Fi
Feb 5, 2021
5
Pleasant experience in and out. It was smooth, fast, and professional
Hasan Alkhatib
Feb 5, 2021
5
Decided to tint all of my V windows on my 2021 AMG A35.. price was comparative to local tint shops. However the plus is the customer service & of course a curtesy vehicle is provided. The tint looked great! And I felt like I was picking up a whole new car!
Stephanie
Feb 3, 2021
5
Excellent service! Car runs great.
Vicki McLaughlin O'Connor
Feb 1, 2021
5
Selection, customer service and a luxury atmosphere with a comfortable feel
James C. Hughes
Feb 1, 2021
5
Prompt, professional and reliable.
PollyHillis
Feb 1, 2021
5
Great people at this dealership. Honest, fair price, knowledgeable and helpful.
James Garrett
Feb 1, 2021
5
The service was quick and on schedule. Easy to get a loaner car to
Deepansh Agrawal
Feb 1, 2021
5
This review is based on my experience with Service department. Susan has been my advisor for the past 5 years since I purchased my car from the same dealership. She's an amazing individual with much attention to details and customer-first mindset. During pandemic, my battery turned dead and I got a flat tire. Both times despite low inventory levels and reduced hours of dealership, she managed to get my car repaired in one day. I can't thank her and her colleagues enough. Thank you!
Paris F.
Jan 31, 2021
5
Very good deal in purchasing the new car. The negotiations is harmonic and peaceful, reached a common ground in less than 30 min.
Yimin Hua
Jan 30, 2021
5
Good service but expensive. Thanks for the discount.
Toshiaki Sakurai
Jan 30, 2021
5
Charlie was very informative, helpful, and very courteous. He is the reason why I always go back to Mercedes Benz of Stevens Creek. Only issue that has come up is that I am now told that I have to be the ONLY one that can drop off cars. This is not always going to work since I am not always available to do so. If this is going to be the case then I will have to find a different dealership.
Cristina
Jan 26, 2021
5
Martin ( Manager) and Jughbir ( sales) are the best so far in this dealership. I have been dealing with Martin from last so many years and trust me if he wasn't at this dealership I wouldn't have got into so many deals. He should be promoted.
Gurpreet Kaur
Jan 26, 2021
5
Maintenance Advisors are very polite as well as the other coordinator. Loaner car was great. They service my car very good. My car was soooo clean when I picked up. Great job 😀
Ortencia Wingender
Jan 23, 2021
5
Patience and proactive detail demonstration really makes shopping for new car a breeze and friendly experience. Jugbihr is one of the best sales person in the bay area and Danny Ho at service is the most knowledgable service guy.
edwangusc
Jan 23, 2021
5
Great experience! They went out of there way! Above and beyond to help me.
Dang Nguyen
Jan 23, 2021
5
It's a safety recall service. Jack Tran was extremely helpful for the schedule, loaner car and status update. Great experience!
Nelson Chih
Jan 22, 2021
5
Had my routine service done at AutoNation. Service is A class as usual. Awesome communication and personalized service.
skorashy
Jan 22, 2021
5
It's a safety recall service. Jack Tran was extremely helpful for the schedule, loaner car and status update. Great experience!
Yung Chih
Jan 22, 2021
5
Great customer service from start to finish. Reasonably priced and actually charged me less than initial estimate.
James Wong
Jan 22, 2021
5
My service rep was terrific
Robert Butler
Jan 21, 2021
5
Steve Kirksey our service person is fantastic. He goes above expectations and ensures everything is handled well. He is the reason we use this dealership
Ronald G.
Jan 21, 2021
5
Professional and courteous customer service. Excellent!
Kenneth Leung
Jan 19, 2021
5
Great service and overall customer experience. Nate Jones was great in helping me get my vehicle serviced.
James Liu
Jan 19, 2021
5
Service was terrific and all employees were very safe.
Diana Mercer
Jan 18, 2021
5
Always very good service, nice facility and professional staff.
Roman Wicha
Jan 18, 2021
5
😀They are an excellent company and I've always been extremely happy with their Service and my Service Rep. Danny Ho. He is very detailed and has taken care of me for the last 20 years. Great company and Service reliability.
Josie Harke
Jan 16, 2021
5
Pleasant and very through making sure any in perfections were identified, scratches, tire wear, and etc.
Robert H
Jan 16, 2021
3
It seems like the service staff wants to do bare minimum and get you out of there. Overall, I am not very satisfied. Also, they said they would wash the car but it was returned as is.
Kj_2121
Jan 16, 2021
5
always good communication with each service advisor plus quality performance service work on car
Kathy.Fred
Jan 14, 2021
5
I have received an exceptional service from Sean the finance director and Basir the sales associate at MBZ of Stevens Creek, This is my 3rd lease and I will continue leasing from them.
Wahid Haidari
Jan 14, 2021
5
great service wonderful brand new Loaner. looking forward to my next break down....
Kent Cruz
Jan 13, 2021
5
Another outstanding service appointment with Rodrigo and his team.Very professional and efficient from beginning to end. There was no upselling on any unnecessary services just my required A service and a wheel alignment. I received my car a little earlier than expected and left feeling confident of a job well done. I highly recommend this service department for your Mercedes Benz servicing needs and especially Rodrigo.
Anthony Anthony
Jan 13, 2021
5
John Strassenbery took my car and I got it back fairly quickly and in good order. He is always looking after me.
Thomas Schisano
Jan 13, 2021
5
We have been long time customers of Mercedes and one of the reasons we keep coming back is the service department. It is fast, efficient and friendly.
Kirsten C Duggins
Jan 11, 2021
5
They did everything that they say they were going to do and more I’m glad I went with Mercedes Benz & AutoNation Nate was very helpful my experience all and all Awesome Thanx guys
Gene Choy
Jan 8, 2021
5
They did everything that they say they were going to do and more I’m glad I went with Mercedes Benz & AutoNation Nate was very helpful my experience all and all Awesome Thanx guys
Eugene408
Jan 8, 2021
5
An exceptional service and behind my expectation was provided by director of finance Sean and sales associate Basir. This is my 3rd lease from Stevens Creek MBZ
Wahid Haidari
Jan 7, 2021
5
We just bought our first Benz. What a great experience. Ellen was a great sales person. There was no pressure and Ellen was there to explain the car features and answer any questions we had. We were very impressed with the whole process and now under and why so many people buy these cars, they are expensive but you are driving a much higher level of car. There is no comparison. Highly recommend this dealer, pricing was excellent, and even finance was painless.
Jon McIntosh
Jan 3, 2021
5
Battery failure difficult to diagnose. Steve Kerksey and his team members were diligent in finding the problem and replacing the battery at no charge.
Janet DiJulio
Jan 1, 2021
5
Servicing of vehicles is reliable, completed in a timely manner, and easy to schedule appointments. Loaner cars are available while servicing is in process. Drive-up service for minor part replacements (tire air pressure check, light bulbs, new license plate install) is available. Service managers and staff are friendly, knowledgeable, and helpful.
Mel Peterson
Dec 31, 2020
5
I am very satisfied her kind, professional help on my 2014 car.
Tsue Y Hwang
Dec 31, 2020
5
I am very satisfied Susan’s kind, professional help these days. Happy New Year!!! Best, Tsue Yuan Hwang
Tsue Y Hwang
Dec 31, 2020
5
Everything was easy and seamless. Customer service was great
Stephanie Oco
Dec 31, 2020
5
I have been taking my Mercedes for service yearly here for the last 3 years and I have not once been disappointed. Everyone is organized, competent, and friendly. The customer service is the best! They are very detail-oriented and your car is returned washed and shiny. When my vehicle had to stay there over the weekend, I was provided with a complimentary (Mercedes) loaner vehicle so my daily routine never missed a beat. Talk about convenient! Mercedes Benz of Steven Creek in San Jose, CA is a top of the line dealership in my opinion.
Kristy Thompson
Dec 30, 2020
5
The service and the quality was phenomenon.
Behzad Mohtashemi
Dec 30, 2020
3
Good drive up delivery of my car for service. Prompt service attention. MB provided a loaner car. The general service is prompt. My overall impression is good service at higher than average rates per hour and margins on replacement parts. After inspection, I did receive a call to replace a part, the part and service was quoted at $1,600, of which $1,000 was for labor at 4 hours. Doing the math, that is $250 and hour, which I did not authorize and will seek repair of needed from others. Rate seemed excessive.
Michael Hubbard
Dec 30, 2020
5
John Stansberry has been my service representative for several years now. He consistently provides excellent service, he listens carefully, returns calls promptly, he is efficient and polite. Always a pleasure to work with him.
Marilyn Nelson
Dec 28, 2020
5
Excellent service. Very efficient check in process
Shawn Oconnor
Dec 27, 2020
5
Excellent overall performance from beginning till first service so far.
Sanjeev Mehta
Dec 27, 2020
1
Maintenance cost too high!
Barry Hines
Dec 26, 2020
5
Very good service! Thank you very much for Mr Fish Charles!
Keita Kuwahara
Dec 24, 2020
5
John Stansberry has been my service advisor for over 10 years. He is knowledgeable, customer focused and prompt in his communications regarding my vehicle. John is truly a trusted advisor and a delight to work with each time my vehicle needs repairs.
Debbie M.
Dec 24, 2020
5
Staffs are all so kind, and professional! I was so satisfied with their professional service! Thank you so much!!! Merry Christmas!!! Happy New Year!!! Best, Tsue Yuan Hwang
TsueY Hwang
Dec 22, 2020
5
Service excellent!!! I am so satisfied the team work!!! Merry Christmas!!! Happy New Year!!! Best, Tsue Yuan Hwang
TsueY Hwang
Dec 22, 2020
5
Buying new car never been easy like this, everything went smoothly and take less than an hour, great service, really professional
Vonny Suprajitno
Dec 22, 2020
5
I visited this Benz dealer to lease a new 2021 GLA250 4MATIC. I was assisted by Diana and Aaron, they were both super friendly. The process went smoothly and I was able to drive the vehicle off the lot by the afternoon.
Cynthia Cheng
Dec 22, 2020
5
My Service Rep. very Great Jobs. I alway comback this dealer everytime.
Universe Nguyen
Dec 21, 2020
5
Once again, Nathan was great from start to finish! Sent me the estimates for the service , with different options. Once the car was ready contacted me. Sent a payment link , which made it easy .
Srilal Depinto
Dec 21, 2020
5
Samad from MB Stevens Creek was amazing! Love our new SUV Benz!
Wendy Hajenius
Dec 18, 2020
5
I talked to Kenneth Nguyen at the dealer. He was extremely professional and got me the car I was looking for. Great experience overall!
Goutam Shetty
Dec 17, 2020
1
Made an appointment to get car brakes fixed and tuned up but needed a loaner car. The only way to get a loaner was to wait for 3 weeks . 3 weeks later I came 29 minutes late for my appointment due to an accident on the freeway which I called to let them know and they gave my loaner away and asked me to wait for another 2 weeks. It’s just unacceptable . Poor service, poor attitude from service man and a waste of time
Kathie Kingston Toombs
Dec 16, 2020
5
Great service, professional and prompt
Kerry Hsieh
Dec 14, 2020
5
I mistakenly show up a day before my appointment and John did his best to acomódate his schedule to see my car Great appreciate!!!
Ismelda
Dec 14, 2020
5
5 stars all the way around the saleman kenneth nguyen had the vehicle brought over from las vegas. amazing service!
chanthan valle
Dec 14, 2020
5
My Service Advisor, Troy did an outstanding job of explaining what services were needed and why. He was patient to answer all my questions and very professional. He also explained all the added cleaning and steps they would take due to Covid-19. I felt safe. Thanks Troy.
Frank Robinson
Dec 14, 2020
4
Timely delivery of services. Advisor is courtesy and professorial. The area is clean.
Daniel Chan
Dec 14, 2020
5
Service Advisor was very informative. Although having to get new tires every 10,000 miles is ridiculous
Aycee408
Dec 13, 2020
5
My service representative was helpful in suggesting what other services my car needed during the scheduled B service appointment. I appreciated the convenience of the pickup and delivery service of the car. Your entire staff was professional and superb. Thanks.
Lily Young
Dec 13, 2020
5
A big thank you to Diana Than, Linh Mong, and Aaron Riddle for providing excellent and professional customer service and support! I'm beyond happy and satisfied with my experience at Mercedez-Benz of Stevens Creek, SJ! I highly recommend them--I'll definitely be coming back. Again, a big thank you!😊
Althea Caasi
Dec 11, 2020
5
Diana was a pleasure to work with and answered any and all of our questions! Great experience from start to finish!
Samantha
Dec 9, 2020
5
I LOVE MY CAR! I feel well taken care of whenever I need a car service check up. My sales representative is most Gracious and my service representative alway explains to me in detail what was done on my car to maintain it to its best performance.
Glena Marshall
Dec 9, 2020
5
Exceptional service from the sales person until signing. Keep it up Mercedes Benz of Stevens Creek
Josephine Ganitano Acoba
Dec 8, 2020
5
I liked the no-haggle price w automation making the purchase easier and less stressful. My sales person made it easy to make an appt and had the car ready for me to see and test drive. She and the dealership stood behind all promises made to me including adding Applecar play to my vehicle. I am very happy with my experience there.
NicoleMiller
Dec 6, 2020
5
I would recommend Mercedes Benz at Steven's Creek to anyone thinking about purchasing. I didn't arrange my appointment but David Nghiem was willing to help us. He listened to my concerns and was willing to negotiate my asking price. After dealing with multiple issues at another dealer, I was happy with my recent purchase at MB Steven's Creek.
Kelly Binh Nguyen
Dec 6, 2020
5
Amazing product, professional staff
Sam Azizeh
Dec 5, 2020
5
service was as expected. very expensive though and i will look for other options in the future.
Robert Kennedy
Dec 5, 2020
5
Everything was good. Service was done on time. Pick up was quick. Car was washed.
James Liu
Dec 5, 2020
5
Susan Sulimani is exceptional. Nice and excellent service. Thank you
Vince Bui
Dec 3, 2020
5
I came here to test drive a 2020 GLE350 4MATIC. I contacted the dealership about 1 month prior and worked with Slava, the Internet Sales Manager. He was super patient and very willing to give numbers in writing, which many dealerships won't do to avoid competition. I eventually went to the dealership to test drive. Slava and his manager were very amenable to even more negotiating beyond what I had already done by email. Ultimately, ended up with the vehicle that day itself because of the great deal combined with very friendly, no-pressure customer service.
LAtotheBay
Dec 2, 2020
5
Didn’t expect such nice feeling dealing with new car sale person, even during bargaining with lower price, very polite and professional sales person. Recommend to call John, Stevens Creek Mercedes if you want to buy a car.
Leo buyer
Dec 1, 2020
5
Easy tp check in, pleasant area in which to wait, working on my computer as the service was performed.
William
Nov 28, 2020
5
My wife and I are in market for a new SUV to replace her old GX470. We just started searching and pretty much settled with the newly redesigned GLE350. Though I want to get the car before Christmas as a holiday gift for my wife, I was expecting at least a few weeks to go through all the searching and bargaining. But things turn out to be on fast track. It all started after I put in my contact info for "see dealer's offer". Mr. John McCarthy from Mercedes of Stevens Creek was the first to contact me and scheduled a test drive. Once we were on site, we also had the pleasure to meet with another associate Ms. Jenna Morejon. Both of them are very knowledgeable about the car and answered all our questions with great patience. Fast forward to next day -- I went back to double check a 2020 GLE350 that we passed on previous day but it was just sold literally as I walked in (darn, the GLE350 is popular!). Luckily, Jenna was able to find me a new 2021 GLE350 with all the features my wife wants, and she worked hard to help getting me an offer that I could not say no. So I signed right there. :) I also appreciate Mr. Nicolas Kith who stayed late on a Sunday night to help get all the paper work done. John then walked us through when we went back to pick up the car and helped us set the tailgate open height that matches our garage. We had a wonderful shopping experience at Mercedes of Stevens Creek, now my wife is enjoying her new GLE. The only downside for me is that my wife got the new car as Thanksgiving gift, now I have to think what to get her for Christmas. ;)
Yao@San Jose
Nov 25, 2020
5
Love this place . Just bought Mercedes GLA-CLASS from here Great deal !! Everyone is very friendly .
3 Mien vn
Nov 25, 2020
1
I brought my van in to have the door lock fixed. I came away with a 250 fee and no change in my door lock
Unhappy
Nov 24, 2020
1
Sales Misrepresentation at Mercedes-Benz of Stevens Creek Our vehicle, the 2018 Mercedes Benz C300, finished its first pre-paid maintenance at Mercedes-Benz of Stevens Creek last week. However, yesterday was the first time that we know there is a three-year expiration date for our pre-paid maintenance package. The vehicle was purchased in 2018 at Mercedes-Benz of Stevens Creek. When we were discussing whether we should purchase the pre-paid maintenance plan, we raised the issue of what if we can not drive 10,000 miles per year and we can not finish three maintenance in three years. The salesperson explicitly told us: "It's a common misunderstanding that the customer believes they have to use the prepaid package in three years. It's actually not true. The package can be used as long as the mileage of the vehicle does not reach 30,000 miles." With the trust of the salesperson and the brand of Mercedes Benz, we believed this and purchased the package. Coincidentally, we did not drive much during the pandemic. It took our vehicle two years to reach 10,000 miles. Last week, Susan from the service department told us that there is an expiration date for our pre-paid maintenance package. Now we think this is a misrepresentation that happened during our vehicle purchase procedure. We have contacted Mercedes-Benz of Stevens Creek and hope to solve this issue. None of them have worked. We are disappointed with the service of Mercedes-Benz of Stevens Creek and the misrepresentation during the purchase of our vehicle. Maybe it's time to consider a Tesla for our next car. They are fully transparent and honest after all.
Shiyu Song
Nov 23, 2020
5
Very professional folks and easy to set an appointment
Krishna J Jhaveri
Nov 23, 2020
5
I just bought GLE53 at Mercedes-Benz Stevens Creek. Got helped by Jugbhir Singh. He has been really helpful and one of the best sales consultant I have come across at Mercedes-Benz. Jugbhir made sure I had the very best buying experience and that was actually the first time I enjoyed buying a car. He also took time to setup and gave me tutorial of the car’s MBUX system before I left the lot. He deserves to get more customer facing role as he definitely knows the skills to win customers.
Freddie
Nov 21, 2020
5
Nate Jones is the most thorough service advisor! My experience at Mercedes Benz of Stevens Creek is always a pleasure and accommodating. Nate works with you and communication is a breeze. Thank you!!
Brandall
Nov 17, 2020
5
We are high risk for Covaid and Service Advisor Nate Jones was VERY considerate in mitigating our risk for a mandatory air bag recall service. Nate has been our service advisor for years and I highly recommend him. Please be sure your Service Manager gets to see this review. Thanks!
pbp444@gmail
Nov 16, 2020
5
Great service..take very good care of you!!
Molly Paaso
Nov 12, 2020
5
I was well received my Ethan. All my concerns about the car are addressed.
Pradeep
Nov 12, 2020
5
My car came in for an air bag recall and I had some other minor upkeep done. Susan, assistant service manager, was my service rep and she did an excellent job explaining what my car needed plus some other options that would benefit my car. I had called and was told my car would take four hours. I had to wait for it and was surprised when it was finished in much less time. In over 60 years of owning many different makes of cars, this was by far the best service experience I have ever had. I’ll be back again.
Adrienne Stang
Nov 10, 2020
5
Great customer service! Even with the pandemic i was in and out quickly! Ethan Kurtz was great!
Jacob Christian
Nov 8, 2020
5
Seamless service experience. I used night owl drop off. My service advisor called me to confirm what I needed. The work was done to my extreme satisfaction and they washed my car. Thanks Giselle !
Sunil Kumar Ahuja
Nov 6, 2020
5
Jay is my rep and he always handles everything properly w my car. It’s wonderful to have something personal to call for our cars.
BackInShape
Nov 4, 2020
1
By far, the worst car buying experience EVER!!!! We live in Michigan & bought the car from California because there was nothing like it available here in Michigan. 6 weeks after giving the dealership the down payment on the car, we have a car that's sitting in our garage with no paperwork to even register the car & when you call or email anyone, no one gets back to you in a timely manner!!!! I had more luck getting information about what's going on from MB Financial then with anyone at this dealership!!!! We just want this nightmare to be over with!!! We've talked to so many people at this dealership when someone actually answers the phone, but keep getting the run around because no one can give us a straight answer as to what is going on with our paperwork!!!! Never again will we buy a vehicle that we do not go to the dealership directly!!!!
Monika Kochanek Czartoryjski
Oct 29, 2020
5
Very good service, thanks! Mr Troy Schalk
Wen Lin
Oct 28, 2020
3
I talked to the receptionist before I brought in my 2020 GLC for a 10k service. Was told that I should expect it to be around 370 for first time maintenance. When I got there the man quoted me $570 then when he finished he said it only cost $490. They also said there would be a complimentary car wash included. My car returned returned dirtier than I left it. They did the job in the time they said so thats good but was not happy about the price inflation and not getting the car washed when they said they would. 3/5 stars.
Cameron
Oct 27, 2020
5
I had recall work done on my car recently. Prompt service with a smile :) Thankyou, Mercedes-Benz of Stevens Creek!
Ruchira Mitra Bhutani
Oct 26, 2020
5
MB of Stevens Creek provides fast and quality service.
Jiayi Gu
Oct 26, 2020
5
Great customer service, she did what she promised, very professional.
Moeen Damous
Oct 23, 2020
5
John Stansberry, Service Advisor, has taken care of our CLS 550 for past 7 years and we are very pleased with his attention to detail and follow through on any item meeting attention on the vehicle.
#1 Service
Oct 23, 2020
1
I was awful ! Because there were two service items unnecessary. they not only costed me about five hundred dollars more but also waited about five hours more , too. The service experience was bad this time.
Ethan Xu
Oct 20, 2020
5
We were very pleased with the professionalism and helpfulness by the staff at Stevens Creek Mercedes in servicing our GLE. Troy has always done a great job helping us.
jymercedes
Oct 19, 2020
2
Last week I flew to San Jose, CA from Los Angeles to pick up my car that I bought online. I was in a hurry to leave the dealership since I was driving back to LA the same day, which takes about 5:30 to 6:00 hours drive. In your advertisement you mentioned that the car had 20" AMG wheels and that was emphasized by your finance manager. When I arrived home it was around midnight and I went to bed. The next day while checking the car I noticed that the wheels are not AMG, nor Mercedes wheels, they are 21" Niche wheels with 245/35/21 Continental tires on the front wheels, and 21" Niche wheels with 295/30/21 Michelin tires on the back wheels. I was very disappointed and did not know what to do at the time. But I still say that you falsely advertised the wrong items and also was told that the wheels were AMG when they were not. Also, the Bluetooth adapter was missing and I was told that one will be shipped to my address. I still have not received it.
ajayyusi
Oct 19, 2020
5
Ask for Marvin Siquig. Professional, courteous and very knowledgeable in the cars my husband was considering purchasing. He took his time and he was not at all pushy... "so refreshing!" I would definitely go back to buy another vehicle from him!
Amber Hansen
Oct 18, 2020
5
Great car,Great service,friendly staff
Virgie Mayfield
Oct 16, 2020
5
Great service! the front desk and all the staffs are nice and helpful
Linda Okyoung Lee Ketz
Oct 16, 2020
5
I randomly checked out their selection and found a great deal on the exact make and model I was looking for. It was fate. Miles, car, maintenance, was great. Couldn't have found a better vehicle. Thank you. I'm hoping for a great driving experience.
Jordan Hutchins
Oct 16, 2020
5
I had my Mercedes annual service with Mr Charlie Fisher. He took great care of my car. Charlie is exceptional good and excellent. Thanks Charlie. Tim H.
Tim Hsu
Oct 15, 2020
5
Good job, upfront about cost, friendly staff
Michelle Tsou
Oct 15, 2020
1
I was scheduled 10/12/20 @ 2pm with James Duffer to check for possible defect of sunroof frame of my C240 2003 vehicle. I was directed to his desk about 1:55pm & waited until 2:15pm when he finally arrived- no apologies and asked "what is it you want". He directed me to move my car to the service lane( just 2 cars away),He appeared made a quick look and said "sign here". No comment as to -all looks good - or no problem- your good to go. The most discourteous manner from a Sales Representative! Below questions to not apply, with the exception of #1
Lori Draper
Oct 15, 2020
5
Great customer service! Very attentive and considerate.
Mark Norman
Oct 14, 2020
1
Purchased car new In 2005 from this dealer -then Smythe European. Used for service for number of years. This time visited for recall service. Made appointment with my service advisor. He did not show. Instead someone without greeting or introduction showed up with my paper work, took a brief look at sunroof, said that “they” will not bother again, asked to sign paper and left without providing me a copy. Do not know if he was a tech or adjuster, but this is no way to deal with customer. Very disappointed and not even sure the recall assessment was done properly.
Alex Vr
Oct 14, 2020
1
Very expensive service without commensurate quality of service. Just spent $2,000 on service and they say they want another $2,100 to replace the entire intake manifold due to a plastic part wearing out. There are no messages on the dash and the car drives very well so I declined. I had a battery drain issue, had to replace the battery twice in 2 months. After 3 days of diagnosis they couldn’t find any issue. Of course I had to pay for the diagnosis regardless. Now 10 days later the battery is dead again. A few years ago when they put in a new battery I now discovered that they omitted the vent tube so the gases of the battery can go outside the hood. No wonder I had weird smells inside the car since the inlet for outside air is right on top of the battery. This was discovered by the AAA guy who came and replaced the dead Mercedes battery. Another issue cropped up after the last service. The technician damaged the left hood strut so now when I open the hood it doesn’t stay up. It was fine right before I took it in. I know that because I opened the hood to jump start the battery. They used to be a lot better and more reasonable before. I had been servicing 3 cars for the last 15 years there. Now it’s all about how they can charge more and more. I think the good mechanics are gone and there is a lot of pressure from management for revenue. Terrible.
Fadi Cotran
Oct 12, 2020
1
I literally searched all over for a specific car and found the closest model here at Steven’s creek. I called before making the drive down and reserved the car. Went in to look at it in person, test drove it with my uncle, then came back to do the financials. The sales person I got was Jenna Morejon. After the paperwork was complete the level of customer service went completely downhill. I feel like she just gave me the keys and rushed to get off. Things were not complete in the system for me until days later after I reached out to her. I was provided incorrect information twice and had to call the Mercedes 800 number to figure things out on my own. When I brought up being disappointed with the lack of customer service and help to Jenna her response was call my manager to complain here’s his number in so many words. I was shocked! I still went in to have my rims repaired and when I noticed a scratch on my car that wasn’t there prior to bringing it to the dealership. I immediately reached out to Jenna. She got back to me today and again...her tone and lack of professionalism is beyond me. She has a horrible attitude for no reason and as a paying customer I shouldn’t have to deal with it. After she continued to be rude and cut me off while talking I asked if I could just have someone else give me a call and deal with someone else moving forward. She said “my manager told me to give you a call. If you would let me explain” I told her I didn’t need her to explain anything and that her customer service was poor and I wanna deal with someone else. She continued to go back and forth and then had the audacity to say “I don’t have to sit here and be insulted” I’m insulting you by saying your customer service is poor (which it is) I’m dissatisfied as a customer (which I am) and I’d like to deal with someone else...? So be it. I’m leaving reviews to ensure my horrible experience with this dealership sales person is known. If you can go somewhere else you definitely should. I wish I could return the car and buy somewhere else that’s how bad my experience with Jenna is.
Adrienne Nicole
Oct 5, 2020
5
excelente service thank you Charlie Fish
Maria Teresa Arguello
Sep 21, 2020
5
Good overall experience. Kathryn need to listen to customers when making appointments. She was rude to me when I was asking about times that were available and also advised me all I needed was an oil change when the malfunction light was coming on. My starter ended up needing replaced. Ethan was fantastic to work with and provided great customer service and so did the guys at the pick up counter. They delivered my car to me within minutes!
Kimberly Celli
Sep 17, 2020
5
I had a great experienced st the Mercedes Benz of Stevens creek. A special thank you to John McCarthy. He made the whole transaction super smooth and easy for me. I will definitely recommend.
Wazma Azizi Raoufi
Sep 14, 2020
5
I’ve visited this location three times and I always have a good experience. Most recent visit was September 2020...great customer service. Nate is great to work with!
Dominique McSwain
Sep 11, 2020
5
They did what they were supposed to do and had the 🚘 car ready when they said it would be....
Michael Baratz
Aug 25, 2020
5
It’s always great working w Danny! Outstanding customer service and always very helpful which makes it easy to get services done and quick!
Julie Lu
Aug 21, 2020
5
Auto promptly serviced. Loaner car and checkout quick and easy
Donald A. Pepper
Aug 21, 2020
5
Nate is great - very responsive to all my needs and questions.
Tony Hughes
Aug 20, 2020
5
Jake Tran provided service above and beyond. Car was returned washed and cleaned. All services completed.
Ron Rossie
Aug 12, 2020
5
Upon arriving at Stevens Creek Mercedes Benz, our service advisor Nathan was very helpful in informing me about a recall for the vehicle. Would definitely recommend this dealership to my friends for service/sales. Thank you.
jc2052$
Aug 12, 2020
5
Excellent service from the staff, ⭐️🥂thanks to Rodrigo Velasquez
Peter Mugwagwa
Aug 8, 2020
5
Hello all, Hope you are doing well. I moved to San Jose from Joplin, Missouri two months ago. My Mercedes needed new tires and an oil change.unfortunately I went elsewhere for the services. I was informed my Benz would need to have the tires aligned and there was a recall on the stirring pin. At that point it was time to look for an official Mercedes service center. There are several to choose from in the Bay Area I read the reviews and went with Stevens Creek and wish for the best. When I called to make an appointment I was put in contact with a service agent, Felix Alvarez. He was so professional, courtesy and very knowledgeable. He schedule me in right away and educated me about a non risk alignment and should an alignment be necessary the cost. I felt confident and assured I choose the perfect service center for my vehicle. My visit was top notch with everyone I encountered from the barista kind young lady to the gentleman when picking up my vehicle. All greeted you with a genuine smile and ready to assist. Thank you for taking care of my Mercedes needs I only wished I had purchased my tires and oil change with your center. You have me as a loyal customer keep up the excellent service. Thank you
Leticia
Aug 1, 2020
5
They explained what is needed and recommended what should be done and the quality of staff and service was up to the mark.
shahbinit
Jul 30, 2020
5
Is the best in the world 🌍
Mohamad Reza Rohani
Jul 20, 2020
5
Worked with Mr. Danny Ho and he provided excellent service! Highly recommended.
Ameer S Tantawy
Jul 11, 2020
5
I’ve had to go back to have the same part repaired however it is not in fault to the mechanic Danny he is absolutely awesome and he always makes me feel confident that my car MB is in good hands Thank you Danny 🤩
Nita Renee Fuentes
Jul 10, 2020
5
Charlie Fish provided excellent service. Charlie has been our service rep for many years and has always provided excellent service.
Bill Foster
Jul 6, 2020
5
Mercedes Benz of Stevens Creek is always a great experience. Terrific 5-star treatment and skilled mechanics
lorenaku
Jul 6, 2020
5
Outstanding. Charlie made the service experience a dream. Arranging for pickup and delivery for elderly client is a blessing. So glad I’m a Mercedes owner.
Martien
Jul 6, 2020
5
As always, Jake provided another exceptional service!!! He was able to provide me loaner car despite my last minute appointment. Jake made sure all my concerns were addressed and my car got a thorough check on those concerns. Excellent communication skills and very courteous. Great job! I would surely recommend MB Stevens Creek.
Annabella Velasquez
Jul 4, 2020
3
Understanding this is a review during COVID times, while the porter checked me in on her iPad quickly I was a bit disappointed that my service advisor took over 10 minutes to get to me. I had a meeting and a time crunch and seeing other advisors with no customers did not help. However my advisor was helpful, knowledgeable, quick and courteous when he did arrive. He texted right on time with a pick up time for my car as promised. However it would have been helpful to have an update on the new process's for pick up at the service department. When I picked up, there were no signs to direct where to go. The cashiers are all on furlough so I had to wait in the parts line for 20 minutes, only to be told I needed to go to the service valets. (He did give me a 20% discount on a license frame, as I was not going to wait all that time and not buy something.) I went to the valet only to find they didn't have my paperwork. She left to go find a service manager (as mine had left for the day with no instructions) and in between her eating pastries with the cleaning crew and somewhat trying to walk back to me told me I had to pay with the service manager at his desk (not my guy and apparently some new process that would have been nice to know when I was told to pick up my car). By the time I paid and the lazy porter got around to getting my car it took over 40 minutes to do a routine pick up. Still like this location, but frustrated.
Amelen8508
Jul 2, 2020
5
excellent service from Susan Sulemani
Sergei Anufriev
Jul 1, 2020
5
I have been getting my cars serviced here since 2006, normally they are very good. But yesterday I was really frustrated with the service. I dropped the car in on Monday at around 7:30 am, when I checked to find out if it’s find out if it’s done around 4 pm I was told they had not started work on it. Apparently a text had been sent to me which I never received as I don’t subscribe to their text message service and they did not follow up on it. The car was finally returned to me on Tuesday but the main reason I had taken the car in had not been addressed. A really disappointing experience.
Ranjan Guha
Jun 25, 2020
5
As always Troy did a wonderful job and TJ made getting a loaner very easy... Things felt safe and healthy
Donna Butcher
Jun 25, 2020
5
It was handled very professionally by My Advisor, Charlie Fish Charles was patient and detailed as he explained the service
Edward 1
Jun 24, 2020
5
Excellent customer-centric service!
Alice Kwei
Jun 22, 2020
5
Excellent follow up from the assistant service manager. He took care to keep us updated on the repairs amidst a deadline and guarantee the repairs would be finished in time before our departure from town.
Gus @IM
Jun 21, 2020
5
Susan is amazing as usual. Top support, nails down all the details and 100% professional. Thanks again for another great experience.
Cal Lantrip
Jun 18, 2020
5
Service done well and quickly. Vehicle available with appropriate Covid19 safeguards.
Eddie Reyna
Jun 18, 2020
5
I am so happy with my purchase, David and Farhan helped me and went above and beyond to make sure I was getting all that I needed. They communicate trough all the process and make it so easy. I will definitely be sending my friends and family to David, thank you so much! ☺️
Pepe Diana
Jun 17, 2020
5
My 1996 SL 500 needed a reset of the computer that wouldn’t reset after getting a new battery. Jay was super helpful and nice. Everyone there was great. All were wearing masks as were the customers. My car is now ready for warm weather driving without the top. Which was my problem. She’s an oldie but a beauty! Thank you to the Service department.
Gail Irvine
Jun 8, 2020
5
love this place..great service
Ben Raymond Holguin
Jun 8, 2020
5
Thank you for taking care of me and my new sprinter van.👍
Dave R Smith
Jun 6, 2020
5
The Service Dept is the best I have ever experienced. I was a BMW-only driver since 1990 - but the Mt View BMW's service dept has gone so far down the toilet that I gave up driving BMW's all together. Have been driving MB's since 2008 - always been using the Stevens Creek MB (was Smythe) service dept and always got my cars serviced properly.
Rudy Wang
May 17, 2020
5
We actually have a Winnebago Navion Motorhome on a Mercedes Sprinter chassis. We were having battery problems. The Stevens Creek Mercedes service department were very accommodating and thorough.
CMRusti
May 15, 2020
5
I received warranty service and was very pleased with the efficiency of their operation. I was given a loaner car because the part was going to take a couple of days. First class treatment.
Doug Ferguson
May 7, 2020
1
I am the recent owner of a 2009 C63. I received my vehicle on Monday, 4/27, and it was love at first sight. I called the local dealership, Mercedes-Benz Steven's Creek, and scheduled an inspection and the factory recall for the airbag. I dropped the vehicle off Thursday, 4/30 at 2pm, and picked up the vehicle Friday, 5/1 at 4pm. Upon sitting in my vehicle and feeling the steering wheel, I immediately noticed that it made a "knocking sound" if you slightly rotated the wheel back and forth. This did not exist before I dropped off my vehicle. I immediately parked the vehicle and went back inside to find my Service Adviser, Susan Sulimani. I informed her of the problem, my concern, and we scheduled a follow-up for Monday 5/4 at 9am. On the way home, the driving was worse. The entire steering was off. The knocking was in the wheel, the steering wheel felt loose or like it had slop in it, there was a disconnectedness from the steering wheel to the road, and when adjusting the steering wheel tilt column there was a loud "crunch" sound. Even worse, the steering wheel locked up and got tight as I was entering the on-ramp of a freeway. I thought I was going to go into a guardrail. I emailed Susan Friday, 5/1 evening and told her my follow-up concerns. She only offered a loaner car, no expedited service. I dropped off my C63 to the dealership, they confirmed the knocking, and said they didn't do it. I spoke with the Service Director, Randy, and in his anger and frustration, he walked out of our conversation. I want my car fixed like how I dropped it off. One of the other issues I brought up is that the service adviser said my tires were close to replacement. What makes that surprising is that the tires currently on the car are only 1 week old. When I brought this up, she defended her recommendation, said, "well, I don't know what kind of tires they sold you". We went outside, measured the tires, sure enough they were like-new and had green tread ware. She didn't apologize, only said she would remove the recommendation.
Janelle Renee
May 6, 2020
5
Yes. They are always responsive to all of our needs.
Sheri Pollace
Apr 29, 2020
5
Routine maintenance is fast and efficient with Jay, my service advisor. My questions are answered with thoughtful explanations. This is a very professional organization.
Carolyn Poe
Apr 29, 2020
5
Great service... trouble free transaction.
Jun Macahiya
Apr 28, 2020
5
Amazing service provided during the pandemic. Fast, efficient, and courteous.
MD Jackson
Apr 21, 2020
5
Prompt, efficient, professional and nice service 👍
Peggy Willems Hori
Apr 15, 2020
5
Very efficient and safe service during pandemic. They did most of the communications and payment through phone, so that avoided most of the touches and talks at dropoff and pickup time.
Di Wu
Apr 10, 2020
5
Great advisor, services... almost everything is excellent...
Cong Nguyen
Mar 31, 2020
5
Excellent customer service, even during a pandemic. They brought the car to my home for a test drive and then delivered it the same afternoon after it was detailed.
Barry Baz Morris
Mar 27, 2020
5
My service advisor, Nate was fantastic. Very thorough, very communicative and very helpful. No complaints whatsoever. Unfortunately, the same cannot be said with the staff at the loaner pick-up and drop off counter. They are sorely understaffed there and waiting 20-minutes to pick up a loaner and waiting longer to pick up my car the next day is really inconvenient (there were 11 of us waiting in line to get a loaner car). The staff were not happy and even shared their feelings about it with those of us in line. The afternoon staff seemed even less happy about helping the customers -- a stark contrast to the service Nate provided.
Amika Antoniades-Rao
Mar 19, 2020
5
Great customer service. Thanks Diana Than and the team. They helped us all the way from getting the right GLE for us to finalize the deal. GLE over X5... any day.
Bhavesh Patel
Mar 14, 2020
5
Everybody at Mercedes-Benz of Stevens Creek is super friendly and helpful! The service department takes excellent care of its customers! Routine maintenance is quick and easy, and the value is very good!
Christopher W. Chang
Mar 11, 2020
5
There is a big positive change on staff behavior , very accommodating, polite. Charlie went out on his way to help me with my tire with an insidious air leak and he checked the air leak himself. TJ from the car loaner section was quite polite and very pleasant . These characteristics of an employee needed appreciation.
Yen Siaotong
Mar 10, 2020
5
I had a great experience at Mercedes Benz of Stevens Creek. Sales and other staff were friendly and helped find right vehicle. Marvin and Dylan were very helpful. Marvin helped find right vehicle and provided great support through out my car buying journey
Sashidhar Battu
Mar 7, 2020
5
Had a great experience and the staff was friendly and welcoming.
Angel Santos Rojas
Mar 6, 2020
5
Friendly, well informed and ver professional people. Best car buying experience I have ever had
Karen LaMaack Burke
Feb 28, 2020
5
My 2004 SL55 recently blew lts ABC pump. I called Steve Kirksey, my trusted service rep and he got my car in right away and kept my fully appraised of the status of my repair and other issues that needed to be addressed. When I picked up my car it was freshly washed and looked great and ran even better. All in all a great experience with this dealership. Mark DeVoss
Mark DeVoss
Feb 21, 2020
5
Charlie Fish is a Great service rep. Always accommodates as best he can - busy schedules - and goes above and beyond which is his SOP. One of the reasons I go to that dealership.
Mary Kay Groth
Feb 20, 2020
5
My service associate, Jay Falkner, is very nice and always takes care of my car in the best possible manner.
Saket Goyal
Feb 19, 2020
5
Sales Associate, Ellen L, is amazing. She is knowledgeable and very accommodating. If you are looking to purchase a New car I highly recommend her. 10/10
Rio Hall
Feb 18, 2020
5
This was not just a scheduled maintenance service, this was a repair that needed attention, it was also a lot of work that needed a lot of parts to be removed to resolve the main problem; patience and someone with passion and knowledge was needed, which two other dealers failed to repair, couldn't even find the problem. Honestly speaking I was giving up on Mercedes Benz Service here in the Bay Area until I visited Mercedes-Benz of Stevens Creek. They must have some outstanding Mechanics who love what they do. And the Service Rep I worked with, Rodrgio was keeping me updated throughout the progress, and the result was superb. Now I can continue to enjoy my car. Thank you all, without a doubt exceeded my expectations!
Bruk
Feb 11, 2020
1
The internet sales person and his manager, I recalled one of their name as Kevin, are such a dishonest salesperson I have ever spoken to in my life!
Sau Thinh
Feb 6, 2020
5
Best experience I have it within 3 Hours I am out the door with my new car GLB250 Assad Hanif and Finances nick are so helpful Steven creek Mercedes-Benz have best customer service Love it
Parveez Younus
Jan 29, 2020
5
I was blown away by an outstanding service I received. You do not often meet thinking out of the box to address customer needs and I was lucky! Every step was thoughtful, prompt, efficient and courteous. Thank you!
Natalya Shpolyansky
Jan 28, 2020
5
They have a great customer service commitment. Always a pleasure to deal with.
Paul Donaher
Jan 23, 2020
5
I was looking to buy Mercedes GLC and had some quotes from other dealers. Autonation's internet quote beat all the other dealer quotes some of whom I had visited in person. So obviously I went to them to get the car and the service a the dealership was pretty good as well. Despite the traffic our Sales associate Tony was super attentive and was constantly following up to get the car of our choice. We switched between colors, finance/lease because they all seemed great. But Tony continued to be nice giving us updates on what would make us happy. Eventually in the finance room, the finance manager too was patient in explaining all the details and continued to work with us only on what we needed. I would recommend getting car from Stevens Creek Mercedes
Anuj Patel
Jan 16, 2020
5
Excellent service, My service advisor Danny Ho is exceptional!
Steven Fanelli
Jan 14, 2020
5
Excellent service every time I take my car in whatever is required
Betty Rock
Jan 10, 2020
5
I had a great experience at Mercedes benz Stevens creek. Amir Virani was super helpful and knowledgeable. I will definitely recommend him and the dealership to my friends and family.
Yasameen
Jan 1, 2020
5
Very good help from Tony Spencer to choose the best Mercedes model for us and then to help us get it for European delivery, and finally for taking care of us once the car arrived here in San Jose.
Tom Rudkin
Dec 21, 2019
5
Great place. Make an apt for service and your in and out very fast. Very very clean.
Laura Humphrey
Dec 20, 2019
5
🙏🙏 for caring fast service job well done
Farideh Bet
Dec 20, 2019
5
Service advisor took care of me.
Sean Maldonado
Dec 17, 2019
5
Excellent service. Commit and deliver what customers need.
Karl Kao
Dec 17, 2019
5
Excellent customer service!!
Melinda Fraire
Dec 11, 2019
5
Excellent service and knowledge of issues, Mrs Soosan in Service Department was very helpful and knowledgeable. Thank You will be back!
Majid Bahriny
Dec 11, 2019
1
Sadly. My first experience at MBSC was great. This last time, very different. My service advisor informed me that the repair I needed done was not covered under warranty. I realize that car manufacturers are suffering as well. But cutting corners and forcing owners to pay for things that SHOULD be covered under warranty is really bad business practice. We'll Be taking our business elsewhere now. We are minority owners of the SF 49ers and the Boston Celtics. I KNOW I can find another dealership where they will be willing to take better care of us. More details in the review I just left on Google. #disappointed
Lisa Wan
Dec 9, 2019
5
They make you feel pampered as you should. Best service at a car dealer I’ve ever experienced since my move to the US...
Simone Conti
Dec 5, 2019
1
STAY AWAY!!!! My entire experience with Mercedes-Benz of Steven's Creek has been a nightmare! These people sell defective cars and do not care about people's safety!! I wish I could give less than a star! I purchased a second-hand Subaru from the dealership that included a 90 day warranty, and 5 day return policy. The car was sold to me as in perfect condition, with a clean CARFAX report. On the drive home, I noticed the right mirror shaking dangerously - the whole plastic casing was broken. I brought the car back immediately and requested a return as I didn't want other undisclosed problems down the line. They convinced me to keep it and assured me they would repair it and do a full inspection. My new car was in service the whole first week I had it. Said inspection came out showing everything in perfect condition. A month later, I went for an oil change at Subaru and asked for a multi-point inspection because the car didn't feel right and had been making lots of strange sounds. The report showed that the front axel needed immediate attention. I had had the car for just a month at this point, and was still covered by the warranty. I checked, and axel parts are covered in their limited warranty. I tried contacting Mercedes-Benz of Steven's Creek every day and only got unreturned voicemails. I had to drive twice from Santa Cruz to San Jose just to be able to talk to someone, and kept being bounced around between sales and servicing. I was told that this was actually a pre-existing condition they had been aware of, but had concealed to me. Only the threat of legal action got them to actually listen and eventually take my car into service. When I got my car back, it sounded and felt even worse than before! I drove halfway down the street and immediately turned back. I asked the technicians to test drive it down the street with me or just simply just listen to the car and they told me to come back as they were closing. I went straight back to Subaru for a full inspection and they told me the axel had been replaced with an even worse condition after market one that was leaking grease, that the rotors were now out of round, problems with the wheel bearings, and shake and vibration at all speeds including when the vehicle is stopped. Instead of repairing it, Mercedes-Benz Steven's Creek only further damaged my car, causing $2000 worth of damages, while still under their warranty. The steering wheel and paddles shake when braking and it feels like the axel might break at any moment cause a big accident, and feels very unsafe to drive. I haven't really been able to use my car since they "repaired" it. I have all the paperwork and proof showing their wrongdoings and will be taking this to court. You'd think that a business using the name of Mercedes-Benz would uphold some sort of standard, but the service here is appalling - avoid this business at all cost if you value your safety!!!!
Amanta Ray
Dec 2, 2019
5
Marvin from the Sales Dept has always been very helpful when we bought our car.
Elie-Annie Nacino
Dec 1, 2019
5
My service representative, Susan Sulamani, is competent, professional and caring. She goes beyond and above to make sure her clients have a pleasant experience from the moment the car is dropped off until it is ready to be picked up. The service technicians are competent and helpful in performing what is needed and not creating extra repairs that are not needed.
Sara Seyedin
Nov 20, 2019
5
Our online salesman Jugbhir was amazing! We drove from the Central Valley and he had the vehicle ready to go for the test drive when we arrived. Before heading inside for financing, he took it back to begin the detailing process so we wouldn’t be waiting too long. The total process in and out was 2 hours and I couldn’t have been happier. Even signing the paperwork was pleasant and so fast. He took the time to sync my phone and go over some key aspects of the vehicle before I drove away. This is a great dealership!
Chelsea Perez
Nov 17, 2019