Recent Reviews from Mercedes-Benz of Stevens Creek

Returning customer for 8 years now, my service advisor Danny always treats me fairly, and goes the extra mile when needed. I like the quick check in, courtesy loaner, and option for car wash on return. Plus my Mercedes Benz Club of America membership gets me a discount on service and parts.

A very nice experience. No pressure from start to finish, only helpful answers to my questions and providing information on the car. Ellen is who helped me through the process and was wonderful. Ask for her, you will not be sorry. It has been 2 weeks since my purchase and she continues to check in to see if I have any questions about the many features of the car.

Pleased with communication and service. Didn’t expect any less. You guys were great, car was clean and running smooth.

Great professional experience.

Danny Ho has always provided me with excellent service.

Thank you Diana Than for all your help and excellent service. You did an amazing job.

My car was booked in for a recall. Great and professional service.

Service experience was great. Wait time to check in the car was not good at all. Drop off line long and it took a while for the service advisor to show up. Till the service advisor showed up, had to stay in the car to keep moving along the line. Pick up experience was also bad, long wait at the valet booth for someone to bring the car in. Hence the 3-star.

Made the process very simple. Upfront pricing that was below market average and exceptional customer service. Was able to complete all the paperwork before stepping foot in the dealership and I was out the door in 30 minutes.

The representative - Jame is super helpful, not only explain the problem well but also communicated each step via text to u.

Exceptional service from beginning to end, I brought my car for B service and for a full inspection. After two days, my car was ready and I paid lesser than expected, couldn’t be happier, these guys are awesome! They even gave me a loaner car while mine was at the shop. I highly recommend this place they’re all nice people.

Diana Than at Stevens Creek Mercedes was amazing. Went out of her way to make sure everything was to our preference. Was quick to get back to us and positive attitude. Made this purchase a good experience

Great place great customer service everyone was super helpful and worked really hard. Thanks

Randy the Service Manager, Ethan the Service Advisor & Hannah working in the Service Department went above and beyond to help me. You can see that Randy cares about the client and makes sure you leave his department 120% satisfied. Ethan is very knowledgeable & kept me posted on all of the updates about my car. He got my car back to me right when I needed it for work. He went out of his way to make sure everything gets taken care of precisely and sooner than expected. He was very patient and he deserves a 6 Star Review! Hannah had an outstanding customer service & she truly cares about the client as well. The service guys/girls had done a fantastic job on my car as well. Thank you all & wish you all the best. Sanaz Shakoor

Service is excellent. Guisell Miranda., very nice and helpful. Mercedez. Is the best car!

Service is great, staff is very professional. The parts department is amazing and they match prices with MBZonline

What can you say! Cars cars cars everywhere and they are all nice! I got my BMW here and im satisfied! Marius is amazing car dealer.

The service coordinator, Sarah, was amazing, professional to schedule a service accordingly. I was provided with concierge car which was also very good. The service took quite long, but, complete and clean.

Window shopping for a fancy car

Went in for scheduled maintenance. The car was ready sooner than expected. Very professional

Really excellent experience here! The dealer gave me very detailed elaboration on the vehicle and help me find the exact vehicle I need,

Really good experience! Detailed elaboration on the vehicles. Got the exact vehicle I need!

Excellent service, fast, efficient and thorough. I brought my car in for a huge service. They basically rebuilt my car, worked with my insurance and settled everything. I brought it in for a strange noise a couple months later, they fixed that too, filled up the tank, cleaned the car, all while lending me a loaner for the weekend, and all complementary as a follow-up from the first repair. My car is like brand new now. I will never go anywhere else. Shout out to Samer who took care of everything and communicated all along the way. Top top top service!

Overall good. Ryan was a pleasure to work with, he's pretty new, so he still has a lot to learn. Unfortunately, I have to say the car has been an issue. There were sensor issues and the service team has failed to fix the issues. Not only that, but they're telling me that the issue I've recorded is not an issue. (Sensors going off while parked or slowing down at crosswalks with nothing around) I don't really appreciate being gaslite by them. Anyways, am planning on continuing to work with the Mercedes sales team , but annoyed that i have to explain to their services team that a car is broken.

Vo provided us a wonderful car buying experience! He was very patient and was dedicated in helping us find the perfect car to fit our needs. Vo made this the the easiest and therefore best car buying experience we had

We had problems with our Sprinter RV and John Stansberry was exceptional to work with. He call us and kept us up to what was going on every step of the way. He was quick to respond and so friendly. We really appreciate his wonderful service. Best service we have ever had for our Sprinter.

The whole process is super smooth and pressure free.

I brought my Mercedes into this dealership twice. They were paid somewhere around $25,000 - $28,000 for repairs due to an accident my vehicle was involved in. It took them 3 months to fix my car & during those 3 months they had my car they couldn't be bothered to offer me a loaner; even after get paid the price of a new for repairs. Now some of that 3 months delay was supposedly due the shipping crisis, but the service advisor handling my car was terrible at communicating with me. I wouldn't get any updates on car unless I spent the time to email him. When I'd email him i wouldn't get a reply or i'd get one or two senetece reply that wouldn't explain things in detail or answer any of my questions. No at this dealership ever calls you back so don't bother calling them. After waiting 3 months for my car, there were still things that weren't repaired so I had to bring the car back in again & once again this dealerhsip has no shuttle service & wouldn't offer a loaner & this time they were getting paid another $4,000. It tooko them a more than a week to do the repairs & then as soon I pick up the car and drive off the lot I find the repairs weren't done properly. I call the dealership back & receptionist gives me a hard time & the run around. The service manager was supposed to call me back & never did. Each time my car has to go to this dealership it wastes my time & my gas & i have to get an uber which costs money; and all because this dealership can't do its job properly & has terrible attention to detail. Some luxury car dealership! This dealership is a joke & they don't care about their customers at all. They have inflated prices & provide no courtesy to their customers. DON'T BRING YOUR CAR HERE, USE AN INDEPENDANT SHOP! Save you money & sanity & take your car to place that will appreciate your business & treat you like they're doing you a favor by taking your money. Trust me, avoid this dealership at all costs. The whole service team needs to be let go.

Doing maintenance here for 5 years, always good service, on time, and haven't had any problems so far. The only downside for me is the price since my car is not covered by the plan.

My GLC300's engine light was on and took the car to Mercedes of Stevens Creek. Danny Ho was very helpful as he always is. After one day troubleshooting, it turned out Turbo was bad. Luckily it's covered by extended warranty.

Wonderful experience.

No markup on the price of the vehicle. Marius explained everything and helped me throughout the process.

Been a great experience and they are always able to quickly answer my questions.

The service was fast and efficient with friendly staff.

Efficient & knowledgeable staff. Excellent customer service.

Excellent customer services & dealer facilities. Good job to my salesman Mr. Phil Ha & Sales Manager Di Wang.

My mom placed a new car back in February and it arrived within 3 months. Given the global supply chain shortage I think the wait time is better compare to other dealers. Two Sales representatives Bill and Marvin helped me through the entire process, Marvin also stayed late that night to wait for us finish the paperwork till 9pm. Sales manager Di was also super helpful in terms of educating us on different car models and finance options. The buying experience is so easy and smooth, will definitely come back if we need or can afford another Mercedes!

Muy caro

Great experience after right from scheduling to loaner car and then picking up the car. My advisor John was amazing with very clear communication .

I had a great experience purchasing a vehicle from this dealership. Very friendly staff and knowledgeable. David Nghiem helped me out with learning more about and choosing a vehicle. I came in that day to learn a bit more about Mercedes but walked out with my new car. Finance was quick and clear. Very aboveboard and didn’t try to sell me on anything I didn’t really need anything. Will be returning here when I purchase another vehicle.

I had an amazing experience as a first time customer with Mercedes-Benz of Steven Creek! Excellent service and very professional. I am thrilled about my new GLA 250. Looking forward to continuing my business here 🙂 Thank you!

A mixed bag. You decide what rating should apply. The Good: We ordered our 2022 GLE in October ‘21 and paid MSRP (not the +15% some dealers were asking during pandemic). Received in April. The Meh: They didn’t notify us which features we ordered were missing when we picked up the car. (Fortunately, they were ones we could live without.) The Bad: After-sales experience has not been good. Seems like an ineffective “big company” when dealing with more than just your sales associate. Have not gotten questions about GLE answered. Brought my E350 for detail. They didn’t have the info I’d provided about what needed to be done. I said the work is incomplete and was told this is their standard. (I will have someone finish for $120 vs their $300+.) Parts department is a timewaster: they gave me wrong thing twice. I can never reach service or parts by phone to followup, and didn’t get callbacks within a week. I plan to go elsewhere from now on. Time is precious.

Their finance department is absolutely horrible. I tried many times to get ahold of them and time and time again, no response. You will feel like you are not welcomed to this place after you purchase the car. Please avoid this dealership at all cost. The car I bought is great but dealership customer interaction is worst and extremely rude.

Always been a Charlie Fish fan but this time around I had the pleasure of working with Samer (service writer) ….He’s awesome! Very friendly, knowledgeable, and patient. So glad to get this work taken care of before this benefit expires just under three months from now! He went to bat for me and ultimately got my third-party extended warranty company to cover work on my vehicle… A fairly significant job I might add! He kept me informed every step of the way and… Surprise… When I came to pick up my car he told me the mechanics did not need to perform the out of pocket portion of the estimate originally given! Wow… stoked! Very professional! So pleased with Samer and MBoSC!

I brought my car in for service and had a very positive experience.

Good as it gets.. fast service and reasonable price!

If the parent company were as interested in customer satisfaction as this particular dealership, they could expand their customer base. The parent has never responded to any written question!

Their sales department is absolutely HORRID. Have tried many times to get ahold of them and time and time again, no response. I've tried emailing them, chatting with them through the website, and even texting them. I guess not all customers matter.

Firstly, it was very refreshing to find a dealership with inventory and to be able to see and drive the model we were actually considering. Secondly, the service level and attention to detail was stellar. My advisor was Mundy and he was instrumental in my being in my new great-looking GLA.

Good experience.

Good customer service! Good helper to finish the extension warranty transfer!

very good service and quality of inventory

Outstanding sales support when purchasing my new Eclass wagon.

Professional and courteous as always. Would highly recommend Ethan Kurtz. He is my service advisor and is the best!!! He cared for my car as if it’s his own!! He explained everything that is going to be done in words that I can understand! My car was ready earlier than the expected time and very clean and shiny! Thank you Ethan Kurtz and Mercedes-Benz of Stevens Creek. !!!

Recall issues Very friendly and efficient

Excellent service, very professional👏

I liked the overall assistance provided to me and the staff was very helpful. They are very considerate to our requests and concerns.

I was told when I made the appointment it would be 4 to 6 hours. When I dropped my van off he told me a few days. I dropped it off Tuesday morning and didn't get it back until the following Tuesday. Notified Friday after I had to use another vehicle to go out of town for scheduled buisness.

Service was good. Have been a long time customer. Susan my rep is very professional.

The dealership was nice and the staff here are very helpful and considerate to your requests and concerns.

I would give 10 stars for my visit to Stevens Creek Mercedes for my issue I had. I went to purchase 4 new tires at a tire place that my nephew works at and they were not able to unlock my wheels due to no key to be found. I called and spoke with a person in parts department and she explained to come in between 11:00 am and 3:00 pm. I walked in and was greeted by Charlie, who was very pleasant. She was able to get me replacement locks with a key and send me on my way in 30 minutes. This was great since I was on my lunch. I have only had positive interactions with this dealership since I purchased my first Mercedes back in 1998.

We had a great experience with Mercedes-Benz of Stevens Creek. We went through our options and test drove our vehicles. The representative didn't create unnecessary pressure on us, which gave us sufficient time to make a decision. Once the decision was made, we were given an awesome deal compared to bay area dealers :)

The absolute worst service experience I’ve had with any car maker anywhere. 11-days. Never a peep from my service advisor. Price gouging. Everyone is totally rude and over-worked. Honestly just take the extra half hour to drive somewhere else

Terrible service! What’s worse, they were told about their mistakes and lack of respect for my time, they could not have cared less. They offered no solution or sincere apology. Find a company that cares for you, your car and your time as much as this dealer and it’s employees care about money. Made an appointment Friday morning to replace recalled air bags. Showed up on time. Had to find a ride since the dealer refused to give me a loaner car. Told they closed at 5:30pm and they’d call when the car was ready. Close to 3, no call. I phoned to check in but. No answer at the extension that I was referred to…5 times. My ride took me over to check in person. Nate, my service advisor looked at me like I was crazy. He rushed to the back to inform the mechanic I wanted the car back same day. Ummmm what? He returns to say tbat I was last in line and there was NO way I could pick up my car until…wait for it. Tuesday! Is this the twilight zone? How could they fail to mention this? Worse they didn’t even offer a loaner car …at that point it was the LEAST they should have done. When I expressed concern to Nate, I got a blank stare and a monotone, unempathetic, lack of caring …sorry. They wasted my time, my rides time and more importantly I didn’t get my airbags replaced. Seriously BAD service. Check out a wonderful Mercedes shop around the corner…. You’re treated like you matter, there is always a loaner car upon request and they value your time.

We had a great experience with Mercedes-Benz of Stevens Creek. We had a great test drive with proper explanation about our options. We were given sufficient time to make a wise decision and got a great offer from the dealership. Strongly recommend this dealership

I can’t express how A+ customer service can be! When you have Samer taking care of your car you are in great hands! He is very busy and with that he never lacks providing quality of service to you. Very knowledgeable and he spends time with you to answer all your questions. He keeps you informed on everything your need to know about your car’s service.

Good service. On time. Provided with information. Made it easy to understand.

Honestly, the sales man was not kind and diligent. If I want to buy the car again, I should find another sale guy. However, the sales manger was reasonable. He tried to explain his offer. That was impressed.

I bought my GLE 350 in may 2018 in Walnut Creek. During these years My tires alway have problems. The tire pressure light alarm on almost once a month, so I have to fill the air all the time. It makes me nervous. It was recall one time but nothing help. In addition, I bought a spot clean package when I bought my car. But when I asked dealers ( at Steven creek ) for this service in this month I was told there is not this package in my record. I had to contact the dealer in walnut online. However, I have not gotten any response yet.

I had good experience with Mercedes-Benz of Stevens Creek. I tried to choose between MB S and BMW 7 series. I visited both dealers, test drive both cars, and settle down to S500. I got very professional service from Mercedes-Benz’s Nikhi Mehta. Happy with them, and highly recommend this dealer.

Just completed my 1st service and had a good experience My advisor was friendly and checked the car throughly Only issue I see: it was quite busy at my appt time which I had to then wait & felt rushed once my advisor handled my car . Upon my return, I called in advance I was on my way & was told my car would be ready which was not the case Once I paid & dropped off the loaner car it too 20 minutes for them to go get my car. That was frustrating because I had an appointment to get to All in all it was a good experience

Had oil change done to my car. The next day I noticed a pool of oil under my car in my garage and went to inspect the leak and I noticed it was the oil filter that wasn’t screwed on correctly and has now flooded my engine bay with fresh oil Not only that but as I was inspecting I noticed sunflower seeds spit on my engine cover. You guys are usually great but this is unacceptable and a rookie/ careless tech mistake.. I left a voice mail with one of the managers and I understand it’s Memorial Day weekend but this is a mistake on your end and would like this straightened out.

Recall done, drop off was quick and car was ready to pick up as promised

I recently done a brake service. They are very professional. They done a good job with reasonable price (10% discount).

This is my first time in Mercedes Benz to maintain my car after a year to the usage and I'm very happy with customer service her name Erica & technician they done very well and one thing I love is that they had car wash and car loan-borrowing for customers during repair maintenance.

Diana Tahn is one of best sales person i have seen in recent days.

The advisor Erica Flores did a great professional job. The service and customer satisfaction, five stars.

I brought in my old C class for service with a wiring issue that turned on the parking lights when the car was locked and continually drained the battery. My service writer, Danny H. indicated that he had seen the issue in the past. They sourced an OEM Headlight/Foglight controller from another dealer in another state. Very resourceful and saved me from getting stranded somewhere in the future. Thank You Mercedes of Stevens Creek. Great Job.

good service and customer experience.

very good customer service at Mercedes. Sales Manager Goran helped me pick the right car for me and gave me the best deal. I recommend him for anyone in the market for Mercedes Benz Came back 3 years later returned my lease and bought the new c300. Great service by Ryan Chan and his manager Di Love Mercedes Benz cars and customer service

I was going to just check out cars but no intention of buying whatsoever, But as I walked in I encountered Basir and he greeted me and we went trough a couple of options and then Basir was very helpful with what car could work for me and we ended up with a GLC-300. If it wasn’t for Basir’s understanding I wouldn’t have bought a car. So I highly recommend Basir if you go there. Ben

Overall my buying experience was amazing and one to remember. As a first time car buyer I was assisted by everyone at Mercedes-Benz of Stevens Creek by answering everyone of my questions and concerns. They also do an amazing job with providing you with as much detail about a vehicle that you are looking for. Overall amazing dealership with large variety and amazing sell representative.

Great service.

Nate our service advisor is amazing! He is a very professional & courteous gentleman Having our car serviced is a breeze. He always makes sure to give immediate updates when they’re available to him, and promptly returns text when I have a question. In short…Nate Rocks! And shout out to the service department, we’ve never had an issue and the repairs or maintenance been perfectly making it equally a great experience.

Great Service. Phil Ha - thanks for your service while buying our first Mercedes vehicle from you guys! Keep up the great work.

Very friendly and wonderful service, as always, from Susan Sulemani and rest of the folks at MB. Love the text updates on what's going on with the maintenance and status.

Had a weird problem with the dome light and shift position, had them do a check up and they did a couple module updates to fix it, now all works good.

Very nice, could not be better. Every details was taking care of.

Great & Fast service. Highly recommend

Got appointment for a service recall. Great customer service from beginning to end.

Completely satisfied, Samer our service advisor is very helpful and a likable person. thank you

BOTH MY REP AND THE MECHANIC TALKED TO ME ABOUT THE ISSUE AND HAD IT RESOLVED WITHIN THE DAY.

My advisor, Troy, was very helpful and he listed everything out front and point out what is essential/critical without any sales pressure. The dealership provide Mercedes loaner right on site every time I get my car serviced. It is very convenient and allows me to quickly move on and focus on other commitments.

Reserved car and spoke to Ellen lans who assured me car was reserved and ready to pick up Saturday. Called her to confirm I was on my way about a 2 hour drive. After several attempts she had some other person call me to tell me the vehicle had sold. Unprofessional , and made me waste my time . This place does not honor reservations and just to make a quick sale will screw you.

My experience with the Service Center was great from start to finish. Friendly staff and efficient service. Thank you, Vincent + team!

Team at Mercedes is wonderful, they keep you informed and talk you through any issues with your car!

Impressive and well organized service workshop

Outstanding service at MB of Stevens Creek. The entire process from start to finish was smooth and Jim was such a great help. I was finally able to land the vehicle I wanted. The service I received at MB of Stevens Creek exceeded my expectations. Great experience overall!

My car was scheduled for an oil change. The appointment was at 8:40 AM. When I arrived, the lady guided me to drive forward, in avoiding the sun. That was very sweet of her. Vincent Hoang came right after a couple of minutes. He explained clearly what service does the car needs. He estimated the time of the service. It’s about one and a half hours, so I don’t need to borrow another car to go home. The service was done exactly after the estimated time. I like their service, professional, courteous, convenient, especially saving time for me. Thank you for the excellent service from their staff.

We were very pleased with the communication with our assigned representative John, the updates he provided and MBSC timely manner in getting our car serviced Best, Ella

Work done quickly with very little hassle. Service Rep very friendly and helpful.

Service was very accommodating, professional and friendly. Never felt pressured. It was a pleasure working with Kamil.

Really loved the overall experience. Specifically want to call out Jeyson for the amazing support throughout the buying process.

Great service overall starting with great communication with their champion Slava, paperwork etc. I appreciate being flexible to do some improvements that were so important to me. Thanks for all!

Excellent service. Pickup and drop off were superb

Great service, usually have loaner cars, and don't have to wait months for an appointment. Prices are a bit high compared to other dealerships but convenient for me and thorough with their work.

Just had the first service for G Wagon. Their service was excellent. The tech advisor, worked quickly. The order was clearly.

Service was very accommodating, professional and friendly. Never felt pressured. It was a pleasure working with Kamil.

The buying process was absolutely perfect. Tony was amazing and made it a great experience! Service appointments have been made easy by John. He stays in touch and walks me through the process. My only complaint about service is that once I received my vehicle and the inside was dirty and it was obvious when it was serviced that they smudged the interior in several places and then did a fast birthday wash which left fine lines all over the outside when they hand dried it. The second repair service I had, they left the window privacy shade off the track to wait for parts and we?re going to send me away with it flapping on the side. I think for the level of vehicle Mercedes is, there should be a higher level of concern for good care of the vehicle and owner during repairs and maintenance.

Online appointment is very quick and convenient. I had an appointment at the desired time. When I arrived, I was greeted and checked in fairly quickly by one of your associates and directed me who my point of contact would be in providing my automotive needs. Thanks to Susan Sulimani for giving the best advice for my car. It was a very gratifying and satisfying to the ease and quickness of the process as a whole.

They’re very friendly and professional, thanks for your help I really appreciate it.

Teams there is very helpful and really takes care of their customers. I was ordering a GLS from them. The process was supposed to take 3 months for my order to be fulfilled. But the team helped me to keep an eye on all incoming ones, which helps me to get one much sooner than expected.

Pretty fast & kind service. Easy in & out. Highly recommend Ethan at Stevens Creek!

I love having the concept of the same advisor and as a result having a great relationship with Danny. Services are always a simple reservation process and always straightforward.

Invoice said ?complimentary exterior wash? yet the vehicle was dirtier than when I dropped it off. It was covered with water spots and there was a 6? diameter bird turd on the front left section of the hood. I paid $5000 in repairs and service, then had to go straight to a car wash?not the service you imagine when spending over $100,000 on a vehicle.

Teams there is very helpful and really takes care of their customers. I was ordering a GLS from them. The process was supposed to take 3 months for my order to be fulfilled. But the team helped me to keep an eye on all incoming ones, which helps me to get one much sooner than expected.

I was very delighted by the service offered at MB, especially by John Stansberry. He gave me update on my vehicle service status very frequently as I was in urgent need of my vehicle back from service. He tried hard to get me the of the way service discount as well.

Erica Flores is great! I have always been in and out in a timely matter. Service is great and highly recommend.

My experience was excellent. Danny Ho provided excellent service.

Susan, the service advisor made the difference. This advisor has been supporting me for 5 years. With both my S and ML. Good service experience is a big reason for repeat purchase decisions. An area that needs attention is loaner vehicles. I had to wait 1 hour 5 minutes last time.

First time going to Steven Creek ,and they are great ,Giselle is so kind and is great at her job..helped us save some money too.. Thank you again Giselle!.

Took my car in for scheduled maintenance with an appointment that was made a month in advance. The staff seemed unprepared and overwhelmed. I had prepaid my maintenance when I bought the car from this dealership, but Service department did not have any record of that. So I had to wait for their accounting staff to arrive at the office and sort it out. Then had to wait for a hour for the loaner car, promised when scheduling the appointment. I could see tons of other customers waiting for loaners and complaining of being late. Staff informed that the loaners are being washed/cleaned, hence the wait. After an hour when I finally got the loaner, it was visibly dirty and had not been washed in a month probably. What a waste of time! Too bad I have paid for all the scheduled maintenance of my new car to this dealership, or I would never go back here again!

Every time I take my car for service I ask for Danny Ho. He is the best! He is professional, respectful, highly knowledgeable and doesn’t miss a beat. I refuse to have someone other than Danny be my service provider. Mercedes Benz of Stevens creek is fortunate to have Danny Ho on their team. He adds value to the dealership.

The best service provider is Danny Ho! He is an absolute gem. He is professional, highly knowledgeable and respectful. Mercedes Benz of Stevens Creek is fortunate to have Danny Ho on their team. He is the best!

Nice and efficient sales service!

Very good service for buy GLE in Stevens Creek Mercedes.

My car had an issue with some plastic components in the center console making some unwanted noise. These noises can be incredibly hard to diagnose. For me, it was most prominent when the car was running cold. Steve took care of me. They kept the car for a couple of days and supplied me with a loaner. They tested it over several days and when it was found that a part had to be replaced, guaranteed their services and results. I couldn't be happier with the quality of service. Thanks Steve!

This is the 2nd vehicle I have purchased from Stv Crk MBZ and they have provided an excellant experience in each case. Very fair and efficient... my only concern is that I am still waiting to find that my used vehicle has 2 keys. ....the single key information was not delivered until after the transaction😳 Overall great experience and I would definetly return again. Robert Pizante

The service was smooth and Nate the representative was helpful and detail.

My advisor, Troy, and the MB of Stevens Creek team has been taking care of me and my vehicle for almost 5 years now and I truly trust their professional care and attention to my needs and my vehicle's. Convenience and care is what makes my experience here distinct.

Service department has wonderful people (5/5), but sales department is the worst dealership I’ve ever seen (0/5). Advice to potential buyers: always get written and signed paper on everything they promised you. Even this, they may deny their own words and promise. They will do everything they can to cheat you: lease, finance, trade in, sell your car, everything. Do your own research diligently. Never trust any single word they say without Google it first. They just tried to scam me thousands of dollar on a leased car buyout. Guys, yes, you can sell your leased car and get cash for the equity. Don’t be scammed. Will never do any business with this dealership and will advice anyone I know to avoid the sales department if they can.

Steve Kirksey is great. I will only by Mercedes because of the service they provide. The best !!!

Despite the broken trust in my post sales service experience, I would still give credit to the team and car qualities. Make sure to have all terms written out in COMPLETE DETAILS so there’s no miscommunication resulting in you paying extra fees and wasting time in hassles. It saddens me to say that I will be going to a different location for my family’s future purchases. Thank you for all your help.

Great dealership, they do they’re absolute best for you & it really shows. Astronomical persona from everyone! I was helped by Asad & Dean, stand up folk. Best dealership experience.

We bought a GLB250 from your place with the help of Ellen Land, Diana Than and Di Wang on April 29, 2022. We are very happy with the purchase, it's an excellent car. I got some good tips of driving the car from Ellen and Diana. They delivered the car to us. Thank you so much guys! M.R. (Sean) Hong

We comminucated with the dealer through email. The negotiation process is frendly and comfortable. The price is good below the market price. And the service is good too.

We comminucated with the dealer through email. The negotiation process is frendly and comfortable. The price is good below the market price. And the service is good too.

Always a great customer experience at Stevens Creek Mercedes Benz!

I love their free loaner car. Although my wired CarPlay forces my phone restart issue was not solved😂 just hard to debug

good experience as always

Easy to work with and very professional.

A positive experience overall. My agent was with a customer and a new salesperson was helping us out. The new guy could have used a little more enthusiasm. Lucky for him, we made our decision to purchase one of 6 CPOs in the lot before we got to the dealership.

Easy process, well done! In and out in 2 hours for a new car!

Great customer service representative for their service department, walked me through all next scheduled maintenance and their cost estimates. Satisfied

Brand new S580- ~2500 miles. Started getting 12V Battery Warnings. These appeared a 1 hour after a 180 miles drive for example. So it wasn't that the car wasn't being used. Before I turned it in to have the problem fixed "Warning Emergency Assist Stopping Inactive" and "Drivers Assist Inactive" started showing up, then permanent. Turned car in to rectify. Logs showed the above symptoms on multiple occasions. Service guy texts that car is done. No charge as expected, great, but a pain in the butt. This is my third S Class. Very nice car. When I picked it up the Service guy says "they didn't do much to it." What? Is it fixed? Well they downloaded al the software updates". OK, were there known defects in the versions of software that had bugs like this reported? Shrug. One day after picking up - "Warning 12V Battery" is showing up. Not too good for a $140,000 car. I expect better. Now I have to go through all this again. One thing to note is that the battery was detected as having issues. If they skipped the battery swap because it costs money ($250), only to force me to go through another iteration of this, I will be quite angry. I was without the car for a week, got no loaner. I'm pretty sure they can do better than this. Stay tuned.

Worse experience. I sent a written complaint to all higher authorities, even to the GM also about the bad customer service. no one even replied to the complaint. Looks like everyone is trying to save each other. Worse Dealership I saw ever.

Very Very Bad Customer Service. Please go somewhere else. All are involved. Even GM also.

Terrific experience as always. My service rep was Erica and we handled a fairly complex service (car was out of warranty, needed standard service and had a major issue with the cooling system) all via text. Erica was terrific with proactive updates, estimates and options. My car is now back on track and in great condition.

Marvin has been a great helper on helping me locating the cars that I wanted and be incredibly enthusiastic and honest about cars.

Nice experience, I would recommend this dealer to others. Also, David was an amazing sales agent.

I had my vehicle serviced here on a Saturday. I returned the loaner and pick up my vehicle Monday first thing in the morning on my way to work. I noticed when I drove off and got to my office that I forgot to remove my black wagon cart from the trunk. At this point, it had been under two hours. Called and called no answer, and left a voicemail and messaged Ethan the person who helped me. Called back again in the evening, still only being directed to voicemail. I called every other day, which is terrible customer service. I didn’t want to drive back here if the loaner had been lent out and wasn’t there. Assuming the inspectors would have caught this item and called me the customer for pick up by now — still nothing! Over a week later I finally get a hold of someone. She says they don’t have the cart…. odd I would have gotten that response within minutes of holding (doubt they could check). Also, this brings me to my point that either an employee kept the cart, or the next customer which they should contact to return the personal item since I cannot. I continue to explain that I have left several messages, and she told me the manager and Ethan would be getting this message passed through and that I would hear from them. Days later!!!! Still nothing. This item was absolutely left in the vehicle. It was costly due to good quality. Do not bring your vehicles here. Employees not doing their job to inspect, involved with keeping personal things or…. who knows, maybe it is still in the vehicle.I wouldn’t know! The service manager and service department hasn’t answered the phone in days! Also, quality of service department is lousy now. This area looked so unattended and unclean. Service your car at another Mercedes and spare yourself.

very good experience. tony my seller give me the biggest help and explain everything clear. love my new GT thanks again

Good service! Thank you! Good to have a loaner car

I had a rare issue with my E450c. Randy and his team at Mercedes of Stevens Creek did everything in their power to make the experience as painless as possible, and provided me with a loaner that was similar to my car.

Thank you so much for the exceptional service with Susan Sulimani, She is the best MB employee I have met so far, Kindly advice to manager she desever the promo or raise.

Slava in sales and Kamal were beyond excellent! Have bought two cars from them and they made the whole process simple! Referring everyone over to them and the great crew of MB of Stevens creek.

Samer did a great job of walking me through the service for my car. He wasn't my original service advisor, but noticed that I needed help in getting the car checked in and was more than helpful in offering help.

MLS 450 is superb car, we love the car but the sales department is not so good unfortunately. my experience was horrible with sales person named Estellia, beware of her promises. I escalated my concerns to the manager Hong, Christopher also who asked what he can do but never got back to me.

Service department is horrible. Turned in my care 4 days ago, agent stated will let you know the info in a few hours, not one call or text or any information, about how long my car will be there, or any information. This is really bad service.

The experience I had with Phil Ha was outstanding. I showed up 1 hour early to my appointment and there was no issue with me being there early. Took me straight to the car and we started the paperwork shortly after that. The car was fully detailed and with a full tank of gas.

regular maintenance and recalls are in place quickly with high quality.

Excellent service and extra attention and care. Very satisfy experience!

Very Good service👍👍👍👍👍👍👍👍

Service Department Review ONLY. Not that there's anything wrong with the vehicle buying experience, I just didn't buy here, so any review would be outright fantasy fiction. Anyway moving on... Ethan was my service advisor and he was great. He was upfront about all the services advised, services unavailable that may be wanted without pushiness, and advice on what kinds of service they could offer for what I wad looking for. My experiences with dealership auto service departments has made me understand the lack of humor in the "stealership" jokes you heard, and although quite spendy, Ethan was up front about all the costs, the timeline and schedule, and options I had to spend less (or nothing). I ended up getting all the services I wanted done, they even fixed my aftermarket windshield repair I tried to save money on and it still came out less than the original installers price. All in all, I feel I got my money's worth and and I am quite satisfied with the quality if work.

I was out of town when my car needed towing. The service rep contacted me as soon as the car got to the dealership and explained the timeline for repairs as it was over a weekend. First thing, Monday morning I received a call and Steve was extremely helpful giving me an estimate of what time my car would be ready. I was able to pick it up at that time.

Went into have my car serviced- the customer service wait time is excellent. I didn't have to wait long and my service advisor Susan Sulimani was knowledgeable, professional & friendly. Susan also made sure I got into my loaner with out delay. Thanks Susan for the good experience!

I am extremely happy with the service provided by Vincent and the service department. After a visit to another Mercedes dealer who's mechanic said the seat heater was working "Good enough" , Vincent confirmed the SLC's seat heater had failed and was replaced. He also confirmed the replaced unit was working properly and kept me fully updated on the progress of the repair. Highly recommend the service department and especially Vincent for outstanding customer service.

Great service. The salesman was honest and respectful. Helped please my needs

Always Excellent with Steve Kirksey!! He listens and advises!! Then gives informative feedback o. The results!!

I found autonation stevens creek mercedes after spending almost one month on a search for a new 2022 mercedes s580, locally and nationally. I refused to pay more than MSRP. Very Frustrating. Saw the car I was interested ino the national autonation websitea nd registered to see the "Your" price for the car. WOW, the autonation was LESS that MSRP by thousands (five figures). Saw the car the next day, confirmed the amazing discounted price and bought it. Picked the car up the next day, Satuday and was supposed to get my instuctional tutorial in person on how all the features and computer soft ware worked. My sales woman said she could not link me up with MercedesMe on that day due to system being down. She scheduled me for her usual WEDNESDAY'S only, instruction day, I was given a reserved appointed. Resorted to YouTube videos to figure out all the basics while I waited for my appointment to link up MercedesMe. Showed up for my appointment at the sceduled time and she was NOT there. She NO showed. Sales mananger tracked her down at home and learned she was not coming in. The substitute sale person rounded up to hook up my MercedesMe could not do it, after an hour of trying, gave up ane referred my back to my original sale person. Five, 75 mile round trips, and phone calls later. my issues with MercedseMe, operating questions and repair/replacement of the factory spoiler adhesive peeling loose. I am finally a satisfied customer.. Five stars for the sales process and easy pricing with no negotiating. I got an amazing price for these pandemtic times. Zero stars for after sales customer service. I had the oppurtunity and spoke directly to the GM after all was said and done. He listened, was apologetic and assigned me to a new personal Sales Manager to handle directy any frture sales related issues. I am confidently there will be no none. Autonation is the easiest and least stress way to acquire a new car. I will use them in the future and recommend them to my family/friends.

I bought a 2010 GLK350 from here. They didn't let me drive it home the day I purchased it, because the passenger headlight was burned out. Despite the fact that the vehicle had gone through some sort of inspection. After parking the vehicle in my garage, I have noticed a very strong aroma of gasoline. Even with the garage door to the house closed, the smell is pervasive and pungent and seeps into my living space. I cannot think that this is not somehow a greater safety concern than the burnt out headlamp. During the day I have been opening the garage door and pointing a box fan at the vehicle, hoping that the smell will dissipate. It has yet to do so. While they offered to resolve the issue, which I am grateful for, I did have to drive the vehicle from Sacramento all the way down to San Jose. Which was quite a bit inconvenient, and involved me coordinating the assistance of several people. I would recommend that in the future, if issues like these could be remedied first, that would create a better experience. So far, I had to drive down there and back 4 times. Which seems excessive. I called the location several times after my initial review. I even left two voicemails. I never was contacted. In the future: if you don't care about your customers, which you clearly don't, do not feign that you will resolve issues after you have decided them into purchases and then once you've collected the funds care little about their satisfaction. 0/10, 0/5, doesn't matter, I wouldn't ever buy from them again. They forced me to buy an "extended warranty" which isn't worth the paper it's printed on.

Got pre-approved for a loan did everything online just needed to come in and sign contracts. Came in signed the papers and was done!!!! Floor manager was very helpful and understanding!!! My kid even scored free gear thanks again you guys

The service is really good and I bought my dream car there

We recently purchased a new car from Mercedes-Benz of Stevens Creek. Kamil showed us the options we had and helped us place the order. The delivery date was accurate. Kamil was honest and clear about the wait time and price. The entire process was smooth. We're very happy with the purchasing process.

Apparently scheduling appointment in their website via online chat with a actual human being doesn't count as an actual appointment. If that is the case, why have this feature in the first place, just disable the freaking online chat.

The experience of getting my car serviced at Stevens Creek was so-so. I found the staff to not be responsible. I was originally told that my car should be ready at a particular time but when we arrived there, they returned the car in a dirty state and we had to wait for half an hour just to get a wash.

I had a dispute over a contract agreement with Nick Kith, who had previously helped us with financing our vehicle. He was not clear about specific details in the agreement when we bought the car. I had a conversation with him today over the phone and he could not answer my questions directly, saying that he couldn't and wouldn't help me. He then proceeded to just hang up on me because I was disputing things that he did not agree with. Very unprofessional. I was not rude to the man, at all. They are very nice when they are selling you a vehicle, but watch out for these people later on. I tried calling multiple times to get a manager on the phone and they just send you to voicemail. Thank you, Lucia and Goran for no help at all. If I could get a call from Curtis Kent, that would be awesome. I'm taking these guys to arbitration or court. I just want this handled.

Finance department is very unprofessional and rude. Once you have told them that you don't want to take extended warranty(after lot of haggling), their attitude suddenly changes and they stop answering any questions or even helping in the contract signing. The person just gave me the iPad and did not help in answering any question properly. Very unprofessional. He did not give me the copy of the contract that I asked several times and I only got 4 days later in mail after 5 follow ups.

Tip-top service that I was received from Mercedes-Benz of Stevens Creek. Team was extremely helpful in helping me get the right car that I wanted. Shoutout to Diana and Dom for your excellent support.

This time around, the service was bad. First no one around to register my car for drop off. I finally had to flag someone down after waiting 25 min. Then I got conflicting calls . Once to inform me that I needed additional service (needed a rotational & balance of tires). Then a 2nd call to tell me I needed a new battery. It gets worse.... I had to inform them to please look at my front brakes. I knew I needed pads because a month ago another Mercedes dealer repair center told me about the brakes. So the 3rd call was to tell me I needed new brake pads. I was very disappointed with lack of service and lack of inspection. And at this point, I do not trust them. When I went to pick up my car, it was dirty. I requested if they can wash my car and was told there is long waiting line. I was willing to wait, the agent kept discouraging me not to get a wash.

I’ve had a couple services done at this location and My adviser was Erica Flores , she was amazing throughout the whole process of me being there really great service . I highly recommend her .

I really appreciate all the services that Danny provided. Great experience of getting the first maintenance service at Mercedes Stevens Creek.

Very friendly and nice

This is not the first time to bring in my Mercedes for service and usually everything works great. The greeting is professionally and an adviser goes around the car and makes suggestions and provides feedback on the status of the car. I trust his opinion and suggestions. Afterwards I can pick up the loaner I requested and usually within a day or so the service is done. Not this time. Everything was so chaotic. The line to drop off my car was extremely long and then they also ran out of loaner vehicles. If someone would at least contact me and provide guidance, then I could have avoided coming to the dealership and cancel or postpone. Communication, or the lack of, was the biggest part of my negative experience. I hope they will fix the problem and get back to their great service. *** Update 04/06/22 *** I brought in my Mercedes again to fix a few problems after they conducted a service on my car. 1) the letters on the trunk of my car fell off and needed to be replaced and 2) there was a noise after the service coming from the over dashboard light. What shocked me is that the loaner they provided was dirty and definitely has not been cleaned at all, plus the windshield was cracked, introducing a safety risk for me and my family. I complained about this, but this was the only loaner available. The letters were fixed, but they could not locate the rattling sound, hence did not fix it. The customer service at this location is getting worse, but what’s even more concerning that they take a calculated safety risk by providing me a car with a broken windshield.

Well you guys wanted my review so here goes- I took my car in to the Mercedes’ dealership this week to just simply have the spare key programmed. It was only supposed to take an hour and a half but somehow it turned into an all day endeavor simply because I left the premises. I had to take time off of work and have someone else come and take care of my child once my nanny had to go home by 3 . I was stranded in San Jose the entire day (I live in Hollister). It was not a good experience AT ALL. Vincent did try and accommodate me by giving me $100 off my next service (if I ever choose to come back) for the miscommunication. I am still really disappointed with the entire experience.

I visited for repairs and explained politely. And staff were very kind. Thank you.

Nate has consistently provided us with exceptional service. Been going to this dealership for 4 years and would recommend

Troy was super helpful for my 10k service, he also had my car aligned and ready for me to pick up by 1 PM. Really appreciated him getting back to me so quickly and finishing my service.

A great experience bringing my AMG for scheduled service at Mercedes Stevens Creek. Erica was friendly, efficient, punctual and detailed checking me in and provided excellent service. She updated me on the progress and the extra work needed, offered the better three year plan over separate one time costs for future savings. Happy to continue working with her at Stevens Creek.

Great experience!

This is the first time I visited this dealership for service. Susan Sulimani was very friendly and explained all the service options packages. Leaving the car, loaner car, progress, and updates are all done very professionally. Thanks Susan.

The front desk, sales and finance personnel were very professional. They were considerate that I had a three hour drive back home; accommodated my request and helped me through the process. They all very good knowledge of the topics, answered my questions thoroughly. I would highly recommend MB of Steven’s Creek!

My service advisor Nate Jones is the best. He is always prompt and professional.

Mercedes was able to fix my car that had gotten broken into, they fixed my right rear up and down window and my entire back glass, including seals around windows. There was glass all over the inside of my car from the break in. They thoroughly cleaned the interior and exterior. I am very happy with the help of the Assistant Service Manager, Erica. She is cool and easy to work with. I was able to communicate with her via text and she got everything done for me in a timely manor. Thanks Mercedes team and Erica, :)

I took my 88 560 SEL to them to fix it up not only did they do a fantastic job on it, they did it in such a fast turn around. Samer was very helpful in going over everything that needed to be done and even doe I didn’t do all the services I never felt like I was being pressured to do anything which was great since that car needed a lot done 😂Out of every dealership I’ll ever been to this is by far one of the best🥳

I ask my CLA class through the email. And their sales Ellen Lans contact me me immediately, she told me the car is not available but however she able to let me build the car i want. She show great knowledge on all the feature in that case i understand which package i should pick. She puts passion on me since I have so many question when building this car and also keep update car status with me. Once car arrived she contact me right away without any delay and had everything prepared before I arrived. Great passion + Attitude + Profession !

Great experience working with Asad on purchasing my new MB. Ordered the car in Oct 2021 and had it recently delivered. Asad consistently updated me on the build status along the way. Very happy with the overall experience.

We had a very pleasant experience at Mercedes-Benz of Steven Creek. Linh, Kenneth and Peter were all very helpful and made our car buying experience stress-free and enjoyable. Linh, Ken and Peter, Thank you for your help and professionalism. Service department experience added 4/1/2022: We had a great experience with the service department. Nate was very helpful and took care of all our needs, from car service to dent repair to arranging a loaner car. Thank you.

Timely and attentive service. Danny Ho provided trustworthy and thorough service for my car.

We got our car last Saturday. Vo helped us a lot. From choosing the right car to everything we need to have, he is very helpful and professional. Everything went very well. Definitely recommend Vo and this store to have your new car.

Steve the service manager made sure all the service require was completed on time. In addition he found a large door ding we were not aware of and suggested a low pain solution that allow the car to be retuned with minimal delay.

The Mercedes dealership on Stevens Creek in San Jose is the best place to take your vehicle for maintenance. Our service contact is John Stansberry. He always takes excellent care of us. Very detailed oriented and just a good guy.

Troy has been my go to for years with any service needs. He?s always helpful and efficient. He always has great knowledge and advice!!

It was the first service for my 2021 GLS580. It went very smoothly - Danny, my rep., was efficient and helpful.

General service is good, waiting time is a bit long.

Overall customer service was very good but there was some confusion among the staff (not my service advisor, Nate, who is always excellent but rather the supporting staff) during drop-off and pick-up that lead to delays. I would expect a nicer lounge from an upscaled dealer like MB.

Danny was absolutely amazing! He is my to go at Mercedes Benz Stevens Creek. He is professional and his customer service is above and beyond. 11/10 Rating!

I saw the Tundra for an exceptionally good price. After a bad experience by two dunderheads at the Capital Mercedes, I called this dealership on Stevens Creek. I kinda didn't believe it, thought it was a bait-and -switch attempt. I even asked the salesman to take a picture with his hand on front of the camera so that it would prove that the truck was actually there. He probably thought I was on the weird side, but he accommodated me. I was treated with standard normal respect. I was shown the truck. Went on a test drive. Came back and did the paperwork. The finance manager got me the best deal I think I could get. I have been driving this truck for a couple of days now, and I am very happy with it. I can't speak, one way or another for the other sales people, but Gary Sandhu is the one who saw me though this purchase. I would recommend asking for him.

Needed the car back in a day and Troy made it happen!

Great service experience with Danny. Only issue was when I came back to pick up my car, I noticed a black scratch mark on one of my doors. I notified the service rep (Danny was off the day I picked up my car) and they cleaned it up for me right away.

Staff was very helpful, especially Jeyson explained all the details about the car and pricing and he made our purchase easy at Mercedes-Benz of Stevens Creek.I am loving my new Mercedes-Benz car.

Great!

Top notch service you expect from Mercedes. Great communication throughout process.

Had an issue with rear camera and it was resolved faster than expected. They quickly found loaner car too. Appreciate the great service.

Thank you everyone from Mercedes Benz of Steven’s specially Estella and Nick

It was kind of a nightmare to get hold of someone at the service department on the phone ahead of time to figure out my situation. Multiple attempts over the phone and online. Never really got any of my questions answered. In the end, I just scheduled a service and showed up. Once I was in front of my service rep, things were great and they were very helpful and knowledgeable. I will continue to use MB of Stevens Creek for recall work and parts, but will stick with my local service center for maintenance.

The worst experience buying a car, everything was suppose to be ready for buy the car, when i got to this dealer they said we had a problem, the car that i was going to buy was transfer to another location , so when i spoke with the seller like 25 mins before and said everything was good ready for me, i drove like 20 mins and wait for like 35 mins for nothing , never go back

Great cars, good service, Sami was very helpful and even helped me find a car for my daughter. I trust this dealership

Great price, great purchasing experience. Good service too.

I continue to purchase Mercedes because of the Smythe European customer service department and the excellent customer service reps - mine is Giselle. While this time there was a glitch - when I came to pick up my car Friday after work and my service manager had already left they couldn?t find my car keys after I already paid online and was told my car was ready. I just kept the loaner an extra day which was fine since I had already filled it up with gas and Giselle, who was off for the weekend , located the keys and had the car parked and ready out front in Saturday. So A plus as always.

Excellent service in time bound manner.

Even only almost a year after sell back my lovely Mercedes AMG cause some family issue, I lost over 20K but I understand it’s a business, I will be back to get another nice car for my self soon, Anyway , very nicely person I have meet like Luis and his manager , They both made it fast their own decisions and don’t messed my time , they are like professional sale team, Thanks so much, Nicely -

Great deal on a used Toyota Solara for my Daughter! David N from Internet Sales was awesome, very responsive and answered all questions and provided pictures before driving down, as I live 35 miles away. Finance Department was great as well, would suggest Mercedes Benz Stevens Creek for ANY car purchase. Fabulous customer service.

Have always had terrific, fast and friendly service at this Mercedes dealership, even though I did not originally purchase my vehicle here (had previously purchased out of state prior to moving to the area). Appointments are on time, service is quick and reliable, and my car is always available on time and is washed when I pick it up. I also appreciate how easy it is to communicate with my service professional via text, and prepay for my bill online. Shout out to Ethan for always being super helpful and professional. Why not rate them 5 stars? Unfortunately, the online appointment scheduling system is totally broken. For example, my car was recently due for regular maintenance. I received emails from the dealership notifying me and encouraging me to schedule an appointment. When clicking through to the website, no appointments were available, AT ALL, in the next 3 months. However, when I called via phone, appointments were available for the following week. If they can fix that, they'll be truly great!

I have really horrible experience with this dealership, they are arrogant, They don't care about after-sales service. When you call their salesperson, they will never get through. Contact the front desk and ask them to call back, but they won't call back. I have missing parts, and they don't help me order in time. I've been waiting for a long time, and when a part arrives, the salesperson won't call me. All they can do is try to ignore you, so I have to go to the store to ask for the status every time!!

UNPROFESSIONAL!! If zero stars was an option that’s what I would have chosen. We scheduled an appointment the night before to test drive a vehicle, as we live an hour away. Upon our arrival we were told to wait so that they could get the car we were interested in, we waited and waited (25 minutes) finally the guy who we originally met with and his sales manager came out to tell us that someone else was test driving the vehicle and that we could no longer test drive as most likely the other customer was going to purchase the vehicle. A huge disappointment and just pure lack of professionalism!!

Made an appointment to see a vehicle, made the trip out from SF (1hour) Once I arrived I was told that they had to get the car from the back, I wanted for 20 minutes, then was told that the car was being sold. Waste of time, and could have easily been avoided through communication.

Service advisor was very prompt, courteous and kept on top of my card service and detail progress.

MB San Jose knows Sprinters! Service writer Bill and Technician Sandeep did a great job getting my Sprinter in and serviced in a professional and timely manner. Thanks much.

It was great experience from the service , and care about customers

Great Service Manager Susan Sulimani, Susan keeps me informed and very easy to work with. The quality of the service is outstanding as well!!!

Very good service from shopping to delivering, fast and professional.

Service Department was an easy drop-off process, helpful and pleasant interaction with service person. Pickup was a really long wait with only one individual getting folks their cars...could have used more support there.

as always it was great my rep Steve Curvy was great and very responsive, even delivered my car to my house

Great Service Manager Susan Sulimani, Susan keeps me informed and very easy to work with. The quality of the service is outstanding as well!!!

Terrific customer service from the front desk associate, to my sales rep Tony Chiem, to Dominick in finance. Really great purchase experience.

I cannot say enough great things about this dealer. Our lease was up with Mercedes in a couple months so we were pessimistic about finding a new car to our liking during this Covid times. Our salesman, Basir found us the perfect SUV within minutes. Dominique, Finance guy found us great interest rate so we ended buying instead of leasing this time around. I will definitely return to this dealer for future Mercedes car purchase. Thank you to the team at this dealer for making this purchase so quick effortless.

John Stanberry is my service advisor and is the best!!! He cared for my car as if it’s his own!! He explained everything that is going to be done in words that I can understand! My car was ready earlier than the expected time and very clean and shiny! Thank you John!!!

Simple, easy, quick. Appreciate the care and attention to detail I?m assessing and offering correction to rising maintenance issues before they become a problem.

Great customer service. The service advisor has diligently updated the status of service.

My vehicle needed scheduled service and some additional work repairs-never battered an eye ? or had a moment of concern for my beautiful Benz, I knew it was in good hands, as always!

Danny Ho is the best service advisor always try to help you Thank you so much Danny Ho

Had a recall on roof panel, they fixed a gas leak and another item. Got a new battery.

I got the best service from Mercedes-Benz of Stevens Creek. Recommend to anyone who needs service

It was a really Excellent experiences to purchase from Mercedes Benz Stevens Creek.

We met Diana Than back in 2017 and had gone in a few times to browse since then over these past few years. we just happened to stop by and said if Diana Than is working and still there we will buy a car finally. She has always been so helpful, kind, not pushy, very knowledgeable, and truly made me comfortable in my decision. The buying experience was simple; their was a lot of inventory compared to where we live. The sales manager was super helpful, financing was easy and fast. I would recommend Diana and Steven's Creek Mercedes to anyone

Professional and courteous as always. Would highly recommend Danny Ho and definitely come back.

Felt with Kevin internet sales every item was handled in a very timely manner and will definitely deal with this person again

Ms. Estelia Muniz has been very supportive to understand our needs. She was extremely patient to schedule talks to figure out the best plans for us. ESTELIA is welcoming and caring. We feel great working with her.

Friendly and accommodating when I came unexpectedly to test drive a car

My service manager, Troy, handled every issue in a timely and quality manner!

The Staff Ellen & Giselle were very helpful . The repair done was also good

Definitely recommend Mercedes Benz of Stevens Creek, great and friendly people. We were helped by Kamal Massoudi, extremely experience financial service manager and Asad Hanif, great and patient sales person. I have to Thank them for answering all my questions with honesty. I am so happy with the suv I purchased. Thank you to the reasonable price you negotiated. You can be assured that I will certainly recommend your services to all my friends and family. Thank you for a great experience.

Easy to set up an appointment. Service advisor knew what he was doing. Cost was equal to estimate.

My Control module for SAT radio was replaced quickly and they did a great job. The part came in the day after I dropped off my car. Thank you for always doing the best to take care of your customers.

Excellent service for the service call. Prompt service. Car washed and ready to go

Everything was great, and I had a good experience with Mercedes. They loaned me a car while they did the service on my car. I had a rep that I haven't worked with before as he wasn't my usual person who is Danny Ho, but he was great and accommodating me in a very superior way. I have been going here for about 30 years and I trust this dealership.

Minor work done. Was done within a day. Process went smooth although Mercedes ought to include loaner calls for these recall-based repairs.

The greeting staff at this place are as rude as you can get especially the woman named Tiffany. The service advisors take a while before coming to you while leasurely walking around. Not the high quality service that Mercedes should provide especially for THAT kind of money!

I have been using the same location since 2006. For the first time i got really disappointed. I left my 2006 Mercedes to Stevens Creek for bodyshop. I could have gone somewhere else for such an old car but since i like the car so much I decide to work with professionals. It turned out that they are outsourcing it to Auto Nation collision which is cross the street. That department is definitely not easy to work with. But my issue was different. I left my car for general service around thanksgiving last year and left my car again for bodyshop right before new year. When my car was fixed for the bodyshop i drove the car 2 miles and realized that the steering weel was not functioning well and i was about have an accident. I went back and asked them why the has that issue and still delivered to me. The car didn?t have the problem when i left the car before new year and the car was already at the maintenance department not long ago. I am not sure how this such an important problem was missed twice. Anyway. Like as i said. I used this facility for last 16 years and was not expecting such service both from bodyshop and the maintenance department.

Good -Susan. the rep was very helpful and competent

My advisor Steve was able to get the work done in a timely manner. He kept me posted on the schedule and the car worked perfectly, was nice and clean when I picked it up.

Everyone was great to work with from service writer to technician

Although we still had to pay a sizable ?Market Adjustment? fee, overall we are quite satisfied with the purchase

VERY SATISFIED FOR THE EXCELLENT QUALITY OF SERVICE WITH A TIMELY MANNER OF DEILVERY.

John Stansbury was very helpful & accommodating as usual. He makes sure that we r well taken care of & tries to work within a schedule that?s best for us. This is always very much appreciated!

Excellent. Always!! Our consultant always been very helpful and courteous.

Danny Ho was amazing from the start to help me get the repairs I needed to have a safe running vehicle again. My safety was his top concern to due my airbag error on my dashboard. I would recommend over and over again this location for all your car needs.

Service guy, Ethan, was first rate. He knew my car, he kept me informed. Car was ready when he said it would be.

Ellen Lans at Stevens Creek Mercedes is the utmost in professional , knowledgable, and Top notch customer service. We have purchased several cars from her and ask to work with Ellen every time we buy a new Mercedes.

Mercedes Benz of Stevens Creek was a pleasure to work with. We showed up with a Sprinter 3500 Dual Rear wheel on a tow truck, and they accommodated us directly and professionally. The diagnosis of not starting was done professionally, it showed that a squirrel had chewed through an essential wire. The repair and communication were outstanding, with a special thanks to Nate Jones of Mercedes-Benz of Stevens Creek. Our Sprinter based camper is best enjoyed when it runs. Top notch service even in a very busy time. Kind Regards, Kees Vissers, Sunnyvale

Your customer service is great you took my car without an appointment repaired my tire not only on one occasion but two had it done and cleaned and back to me the next day that?s good customer service big thanx

Prompt and efficient service Inspiring confidence and reliability on my E350 4matic model ur 2008. The car runs like. Swiss clock??

We purchased a pre-owned vehicle from Ellen. She made sure we were fully informed and well cared for every step of the way. Thank you Ellen!

To say that my husband and I were impressed by the professionalism and customer service we received while purchasing our 2022 GLE 350 is an understatement! From the moment we walked through the door, we knew that the two-hour drive to Mercedes-Benz of Stevens Creek was worth it. The whole buying process was smooth and enjoyable. Jaysen was extremely knowledgeable about the vehicle’s features and took us for an enjoyable test drive. He answered all of my questions, synced the vehicle to the MB app for me and made sure I knew how to operate everything before I departed the dealership. The finance manager Dominick was extremely efficient; he explained the contract, all available packages, and was eager to answer any questions we had. Anyone who dreads the process of reading through legal disclaimers and getting lost in fine print would definitely greatly benefit from dealing with a financial manager like Dominick. As a final surprise, we were presented with a thoughtful gift to accompany the purchase of my dream car! On a scale from 1-10, I’d have to rate our experience at least at 11! If you are in the market for a new or used vehicle, trust me, this is the place to get it.

Danny Ho is the best service advisor!

I called the dealership and spoke with Tony C and I told him what kind of car I was looking for and I will be there within the next hour I got there and he had everything ready for me the car I wanted and in several of colors to choose from Tony is so knowledgeable ,personable , professional and very efficient …Benz of Stevens Creek you guys have a true Gem ..Thank you again Tony C I will make sure to come see you when I upgrade 🤪

This is the worst and most dishonest dealership in the WORLD. DO NOT BUY FROM THEM! We bought a used 2017 Maserati Gabelli from them last month (The owner owns both Benz and Maserati). 1. There is a missing part in the trunk when we purchase it. In the contract, they said they would order the missing part in the trunk. They said the part should arrive in a few days after we paid. But it has been a month now, whenever we asked, they just said they ordered and should get in a few days. They cannot provide any info about the order and tracking of that part. it turned out they never ordered it but just kept lying. 2. I only drove 5 times since I bought the car, even below 150 miles. Already found 3 issues. 1. We test drove it and purchase it one week later. The car could not start the first day we bought the car. We literally just stuck on the road side of the dealership. That is the way they did 120 checks and took care of the used car. They promised it was just a battery issue and everything else is fine. We trusted them so we did not return the car. So ironic that they said they did over 100 checks before selling the car but not even make sure the car can start or not. They explained that the car just needs to replace the battery and everything else is fine. We trusted them so we let them fix the car the first day we bought it. 2. We found the head rest on passenger side won’t go up, but since this is a small issue, we did not complain it. 3. it is just within a month, we only drove 5 times and not even 150 miles. We found another serious problem: The heater did not work! We never tested it because it was hot when we bought the car. They did not check, or they did check but not even tell us! It was made in 2017, not that old, and we paid 40k so not a cheap one. If you did not check the car before selling, please don’t say you did over 100 checks before selling the car. We relied on the information you provided to make the purchase. But It turned out False advertisement & misrepresentation is an auto dealer fraud!

I called the dealership and spoke with Tony C and I told him what kind of car I was looking for and I will be there within the next hour I got there and he had everything ready for me the car I wanted and in several of colors to choose from Tony is so knowledgeable ,personable , professional and very efficient …Benz of Stevens Creek you guys have a true Gem ..Thank you again Tony C I will make sure to come see you when I upgrade 🤪

Professional and reliable service.

fast pace service good customer service

My services guy Steve Kirksey is the best. I moved to Cadillac and came back to Mercedes just because of Steve the great customer service anf support from Mercedes.

Friendly staff. Great service. Clean environment.

The Service department is outstanding.

First rate service, professional staff.

They fixed an electrical tail light problem others could not fix

Charlie Fish is awesome, always goes the extra mile to get our cars serviced to our demanding specifications and always treats us more like family than just a customer. The sales team is very helpful when we are looking for a special vehicle, they rock too!

Charlie Fish is my Advisor. He does a great job of servicing my car for the last 12 years. He is thorough, kind, friendly, as goes the extra mile to make sure everything is right, and in top condition.

My service advisor (for the last 10-15 years) Danny takes care of me. I cannot recommend anyone nearly as good as him. 10/10 #e43amg

My service advisor Susan is very knowledgeable, professional and personable. She truly looks out for her clients. She explains what has been recommended by the technician and will tell you what should be taken care of right now and what can wait to be corrected. I trust Stevens Creek Mercedes with my vehicle.

David N, and Kith were wonderful! Very easy going and easy to work with. Will definitely be returning here for all my new vehicle needs!

Charles is the most outstanding service advisor I've ever had in 30 years. I've owned every luxury brand. Lexus, BMW, Jaguar. Porsche, Cadillac. Charles Fish in Stevens Creek Service Department is the most dedicated professional I've ever had the pleasure of working with. He is a hard working man who will call you at 7pm to keep you up to date on the status of your car. He works late to make his clients happy. He really is one of the biggest assets that the dealership has.

For personal reasons we had to return a leased car early that we really loved. Kenneth made the vehicle return process very easy and he did an amazing job in finding a replacement car that met all our needs for a new vehicle. Kenneth listened well and followed up on all action items in a timely manner. When we had a minor after sales issue Kenneth took care of the issue which was very much appreciated. We can only recommend working with Kenneth and the dealership as we had a great experience with both.

One of the worst dealers I have ever worked with. BEWARE - Check their BBB rating and complaints. I had it enough with these [non-permissible content removed]. Requested warranty cancellation and was informed that it will take 6-8 weeks. Within week 7-8 weeks I requested updates and Sean Shah, Customer Financial Services Director, was the rudest person I came across. I was pushed back that its not 8 weeks yet and I do not have any right to ask for update. Now its been 10 weeks. I been asking updates but they stopped responding. This includes Sean Shah, Moe Afschar, and Aaron Riddle. Good luck with a director like Sean Shah who stop responding because customer request cancellation - and being rude just because a customer ask for update. I have utilized everything possible to reach these guys but no response. Now, I am in process to go the legal way and my lawyer asked to confirm their legal address to serve the summons for the court, and these guys again telling me that someone from the customer relations team will contact me to provide the address. I hope every buyer goes thru their BBB rating before doing any business with this dealer.

I am loving my new car! It is by far the best ride i have experienced! Thank you!

Pleasant experience in the purchase of my vehicle. Tony Chiem was very professional and friendly.

I brought my 2015 GLK here to have the passenger airbag replaced via a recall. This was the nearest MB dealership to me at about 60+ miles. I dropped off the car at 8:30am and it was ready by 11am. The car was washed also which I did not expect. Since it was a recall, there was not charge (although I was provided with a full estimate of the recommended B service (40k) -- There is no getting around it, a MB is an expensive car to maintain, know that when you buy it and just accept it so you are not constantly freaking out by the big numbers. I appreciated the fact that Erica knew I travelled a long way and was waiting for the car and made sure that the work was completed as soon as possible. The facilities was clean and modern and there was a couple of nice coffeeshop within walking distance of showroom.

Great service, organized, timely.

I made an appointment using dealer's chat feature. I clearly stated that I wanted a loaner when I made the appointment. I arrived 10 mins before the appointment time, but I had to wait in the car for 50 mins because the adviser that I was supposed to work with wasn't there. I wanted to drop off the car and go quickly because I had an important meeting, I was late to the meeting. They also said I didn't have my loaner reservation. I ended up getting one, but with the wait time and reservation mix up, I wasn't too happy.

Great experience, highly recommend my dealer and agent

Car salesman excellent, helpful and successful. Very polite. Manager whole ?closed? the deal rude, abrupt, practically grabbed my cashier?s check out of my hand.

Great experience. I requestd for a tire change. It was fast and satisfying. They even provided me a car wash.

I'm very happy with my service advisor Susan Sulimani. She's awesome and hard working. She always goes above and beyond customers service. She's honest and clear, in explaining, what needs to get done. I leave with a positive feedback on my next service.

Samad was wonderful to work with during the purchase of our new GLC SUV. He found the exact package we were looking for during a tough market. He made sure our purchase went smoothly, answering any and all questions we had. Samad spent extra time after the sales was complete, walking us through the details of the interface of our new car. I highly recommend Mercedes Benz of Stevens Creek and particularly, Samad.

He called several times and handled everything well. Asked for pictures and had the part ordered.y car was ready on the same day.

Steve Kirksey is the best !! He provided outstanding service to his custumers

I recently took my GLK250 to Mercedes-Benz of Stevens Creek for service. They exceeded my expectations from the beginning. From dropping off my car, to the regular updates from John Stansberry, to the quality of work performed, to the post-service check-ins, I was extremely well taken care of. Going forward, this is the only place I will take my vehicle and I would recommend them to anyone.

Always excellent service my thanks to Troy Schalk and the entire team.

Awesome staff and facility, They made our purchase process easier and less stressful. Kenneth from their internet sales team and Vi from their finance team helped us out and both were awesome to work with.

My service advisor, Nate Grant, was great! Friendly, professional and very helpful.

I took in my car for a B service and when I went to pick it up there were scratches all over it! My service advisor Danny was very nice since I was extremely upset and offered to detail it. When I went back 4 days later the scratches were out but there were awful swirls all over and the car looked “cloudy”. That’s when I had to ask for a manager. They ended up sending it out to a detail service. I went back to pick it up and it looked great but I was upset no one came out to talk to me or even call to check it. Just the attendant lady when she checked in the rental.

Prompt and courteous service advisor.

Excellent service! Erica the service advisor was extremely helpful.

Exceptional service when I had my car due for 30k scheduled service.

Excellent service in MB Steven Creek and most especially our advisor Ethan Kurtz who helped us a lot when we had bad experiences and problems after our service in Autobahn Belmont..

Overall very good. The turn around was also very efficient.

Had my tire damaged. Took the car in and they covered it under warranty and replaced it. In all my past visits, the staff has always been excellent and competent.

Awesome sales executive who made the decision to buy GLE easier for us, Jughbir supported us all through the process and even afterwards the sale he offered us all kind of help like buying car accessories at discounted price really appreciated all his dedication for positive customer experience

I found a used car that I liked at a Mercedes-Benz AutoNation dealership, and I did all my homework, including obtaining my own finance through my bank. I had everything ready to go. This was a Tuesday. During the test drive, I notice that the back up camera and panoramic view (also cameras) weren't working. My salesman was with me on the test drive, and he notes that he will fix it. After all, it's AutoNation, and they can send it to their Lexus dealership, he says. Bring it back next week, we'll give you a loaner. No problem. Paperwork took 3 hours to prepare. I did have a trade in. This wasn't a huge issue; the wait was worth the car I was looking for. However, during the wait, my salesman lets me know that finance isn't "fond of me," probably because I have pre-approved financing and everything well-organized. Unprofessional. Eventually, I finally get into finance to sign. I asked the finance rep why he needed my income and job title on another credit application if I already secured financing from my bank, which is a partner with this dealership. Perhaps he took offense and thought I was questioning his competency. He started calling me "young man" and telling me that he does this all day. Unprofessional. The finance rep also insinuated that I couldn't use my credit cards for the amounts agreed with the salesman. He asks the manager to come in, who promptly confirms that I can. I also reminded the manager about the promised repairs to the back up camera, which he wrote down, something that the finance rep refused to do. No apologies received from the finance rep. Again, unprofessional. Finally, I had my car and drove home. One week later, a Tuesday again, I follow up with the salesman for the repairs to the vehicle. He says that he was going to ask me to bring it in the same day, but he couldn't because loaners were now unavailable because some people have been stealing loaners? Isn't that what insurance is for? Regardless, he reschedules for one week later, another Tuesday. I don't feel confident about this, and I again confirm via email that the repairs are included in the vehicle sale price, per our discussion. He confirms. One week later, on the day before the new appointment, I follow up again via email, and he replies with a confirmation of our appointment. Just hours later, he lets me know that the confirmed appointment has been cancelled, and he needs to set it for a week later again. No apologies received at all. Unprofessional. I am currently waiting for this 2nd rescheduled appointment, and honestly, I'm not confident that it won't be "cancelled" again. I have been waiting to leave this review because of the promised repairs. I had hoped to leave a positive one before I received a "last chance" email notification today to leave a review. Here's my review: I have close to zero faith or trust in this dealership at the moment and absolutely cannot recommend it.

Thank you do much for taking such care of me and my car! I recently switched to Stevens Creek as it is closer to home and a friend of mine works there. The service was efficient, friendly and professional! I highly recommend Mercedes of Stevens Creek!

Their courtesy and decency

I am happy with the services at Mercedes-Benz of Stevens Creek. My advisor is very helpful. Highly recommended.

Thank you do much for taking such care of me and my car! I recently switched to Stevens Creek as it is closer to home and a friend of mine works there. The service was efficient, friendly and professional! I highly recommend Mercedes of Stevens Creek!

Extremely courteous and professional service advisor John S.

Very organized and helpful technicians.

Excellent Service, customers are always coming back?????

I recently took my GLC 300 for service to the Stevens Creek dealership and had great communication with my assigned service provider. I am on a prepaid program and am able to drop off the car & pick up a loaner, which is really convenient. And the added bonus is that the car came back to me detailed clean!!

Excellent car and beyond. This a beauty in the making and exceeded all expectations. Love it everytime get inside or drive it will remain a Mercedes-Benz customer for LIFE. And the dealership is Stevens Creek and a shout out to Tony and Dusan for making it happen.

Danny is great and always help me with good service and experience.

Words can not describe the true levels or impacts this experience has had on me and my fiancé. Her and I are both living on borrowed time as a result of pre-existing health conditions and I really wanted to allow her an opportunity at some of the more ideal experiences in life, but instead she's being forced to watch helplessly as these people at Mercedes Benz of Steven's Creek methodcally and without conscience, drain my pockets and my insurance policy for everything damn thing they can. To date, in a matter of only 1 week, they've managed to rake me for $14,000 with a balance of roughly $19,000 still remaining, on a vehicle purchase of 16,782. When I go in to talk about the situation no one is willing to listen. They avert their eyes in the opposite direction with responses all indicating the same thing :"you need to speak with your sales advisor" or "I don't know, I'm not the one who sold you the car". When I call they send me on phone looks, always resolving me to speaking with a machine. My car was just serviced there for extensive damages, and the Service Manager would not even allow me to physically see the vehicle until I signed over a 7,000 dollar insurance check. I mean, he would not allow me to even glanced at it from atar. I HAD TO SIGN THE CHECK FIRST,a check that was in his physical possession. Eventually I conceded, and he returned to my possession literally bought me to tear. The car was FILTHY! IT LITERALLY DROVE LIKE AN OLD DATSUN. THERE WAS NOTHING ABOUT THIS VEHICLE THAT COUKD BE CONSIDERED EVEN CLOSE TO HAVING THE CHARACTERISTICS OF A MERCEDES [non-permissible content removed] BENZ

One of the best customer service I have ever experienced! I even bought the mechanic a gift to express my gratitude!

From the return of my leased vehicle to Marvin assisting me with choosing a new one, I felt valued. The process was smooth and I was given all the time I needed to make a decision. After he toured me through the whole lot, he explained all features in detail to narrow down my choices. Not to mention he assisted me a few times once my vehicle was off the lot. I also want to show my appreciation to the gentleman that helped me at the end of my sale in the finance team.

Customer service by Asad Hanif at Stevens Creek MB was great. I wish there were more people like him in customer service in other MB dealerships. I will definitely going to recommend others to this dealership.

From being greeted upon drop off to pick up, the attitude of personnel were very professional and efficient. We appreciate that very much.

The dealership is very nice and provides excellent customer support

I thank Nate Jones for his kind ornanization and their services

Thank you Susan Sulimani. Our Benz has had some very difficult to diagnose problems that have necessitated several return visits. Turns out that it was hidden rodent damage. They just kept plugging away until the damage was found and it wasn't easy. Susan has been a blessing for the past years we have had her as our advisor. She does a very effective job of interacting with the service folks who do the work.

Troy was amazing! Very willing to work with my time schedule and provided great service to my GLC! Thank you!

The dealer did a great job. I got my car?s windshield replacement on time. Free loaner car during my car was in their shop.

Excellent service, great help from Ethan Kurtz! Thank you!

Everyone was extremely helpful and accommodating! I would definitely recommend to anyone!

Over service advisor is Steve very welcoming person he explained us what they do for this service highly recommend it

My service was for a "AEM". Jake, my service advisor was excellent and highly recommend. I have worked with him a long time.

I was helped in a very timely manner by Asad and the financial team. They helped me get just what I needed for a great price. I will definitely be returning for future purchases!

It was nice and easy. We were taken care of quickly and Ken was amazing. Would definitely recommend.

The staff at MB of SC have repeatedly found ways to provide service above and beyond what is expected. We have been extremely pleased with the treatment we receive, whether it be in sales or service. Highly recommended.

This is my first service since the Pandemic. Overall I am reasonably satisfied with the service but I have a lingering concern that every time I bring the vehicle to this dealer that they discover some reason for maintenance items that drive the service over $5K.

Efficiency Reasonable prices

Staff at Stevens Creek Mercedes Benz were very professional. They answered all our questions and showed us complete details of the car. Very easy transaction in purchasing vehicle.

Brought my Sprinter for the diesel emissions fix and when ready, 5 days later, it was dirty and with multiple bird droppings on it. I asked for it to be cleaned up and was told first by the pickup desk person that they do not wash cars. I then went to the service receptionist who proceeded to find the service manager who bluntly told me that because it's a van, they store them outdoors and they are not responsible for "acts of God". I then asked for a wash voucher at a local car wash, and he said that they don't do that. Needless to say that I was not happy with their response.

MY service advisor Nate is nothing short of amazing. An overall great person that communicates with me well, takes the time to understand what I need, and listens. I highly recommend him if you go to the dealership to service your Benz.

Feel very fortunate to have Charlie as my Service Advisor! Always ensures my repairs are done and with high quality. Keeps me completely informed all along the process and the work or repairs I need are performed diligently. The other staff is quite courteous and pleasant as well.

4 months after I sold the vehicle I started getting toll violations for the vehicle someone else is driving!

Steven?s Creek performed my recall quickly and smoothly.

Tony is exceptional! We had a very smooth process of buying E350.

I recently purchased a 2021 GLC 300 from the Mercedes Stevens Creek dealership and was impressed with how quick ,seamless the process was until taking delivery of my vehicle.Kamil Beiteshagh,who helped me with the purchase and was very amicable and took great care in answering all my questions and continues to be helpful even after several days of my purchase .Du?an from the finance team assisted me with the paperwork and was very helpful too .I would recommend this dealership to anyone who is looking for purchasing a Mercedes in the bay area.

The dealership tried to duplicate my problem and fix. They replaced all parts under recall and tested. Found that the car's battery was weak and part in turbo was broken --all was not anticipated when I dropped off. They also informed me of a settlement for owners of our model and that was especially appreciated.

Auto Nation Stevens Creek is a good dealership with quality customer care.

It was a wonderful and easy no hassle experience. The people were great and very easy to deal with. I really recommend this place.

Every visit to MB Stevens Creek is a positive one. My service manager is Danny Ho and he is awesome. He goes above and beyond to take care of my requests and gets me back on my way as quickly as possible. Thanks for always making me feel welcomed, MB Stevens Creek!

Charlie fish provided very good service. He is very professional, listens to us and provides constructive feedback

I recently bought a 2021 GLC 4matic and turned in my 1999 E-320 who had been a wonderful vehicle. I worked with Tony Spencer and Ellen Lans who were so incredibly helpful and "went above and beyond" in making my car buying experience smooth sailing. Ellen and Tony have taking time answering my questions and have followed up with me weeks later to see how things are going. Mercedes Benz of Stevens Creek is such a class act dealership and everyone there was so helpful and friend. I would definitely recommend anyone looking for a new vehicle to think about contacting Tony and Ellen at the Stevens Creek dealership. I am ONE very happy customer!

Emission recall update and service completed in one day..

My service advisor, Jake, was extremely helpful. He went out of his way to help me, especially when I had to call him after the service. I had a loaner car and when dropping off the vehicle, I forgot to take out my laptop which was on the backseat. When I got home and noticed my mistake I called Jake who immediately 'looked for' the loaner car and took the laptop into his care. He then kept it until I could come and pick it up. He saved my day!

Great experience with the service and engine light check. Since I had an engine light on, I would have appreciated to get priority on a loaner car and not waiting for 10 days until a loaner was available. Overall great service

I had the best experience with my service advisor, Nate!!!!

Steve Kirksy is nothing short of amazing! Completely trustworthy, always ready to help, and professional. He keeps an eye out for my car as though it was his own, makes sensible recommendations looking out to ensure safety and reliability. I am grateful for his help and would highly recommend him.

Efficient and timely. Easy to obtain and return rental car while having my car serviced

Good service from representative. Friendly staff. Clean facility.

My Service Advisor, Ethan Kurtz, was EXCELLENT & highly recommend!

Thank you to Mercedes Benz and especially sales person Tony to give us grate services and what ever we need I?d ,beside that he didn?t put any pressure on us. I recommend everyone who wants to get perfect deal and good services, visit Stevens Creek Mercedes-Benz.and ask for Tony

I love working with Steve in service. He is so friendly, responsive and easy to work with. Always does what he says he will do. I couldn't imagine working with anyone else.

Had a smooth and easy quick service for my car. Immediately received loaner vehicle

I made a maintenance appointment with my favorite service person, all went as smooth as could be!

Repair work seems fine. The ML 350 runs well, but did lose a bit of fuel mileage. Old highway was 33, now it is 31.3 mpg. Sure the DEF consumption will go up as well. Can't comment on cost because all of the work was completed as part of the emissions settlement. Could not get a loaner car, van service was discontinued due to the pandemic and dealer would not cover an Uber. Most dealers do. Not a big issue.

Made purchasing a vehicle relatively simple. Friendly staff walked us through the ordering process. Thanks again Bill!

I did not want to do review because my review is not going to be positive. Overall the service was okay. But when I was driving home I noticed some marks below the handle bar. Some mud was spread all over plastic cover and scruff Marks on drivers door rail. This was my long time back to Stevens Creek Mbz and I was disappointed. When you are accustomed to a meticulous job, this was a big “No”! This may not be a big deal, but I’m wandering how the actual service on the car had been done. Not a pleasant one for sure and suspicious.

This was the worst car experience ever and its not over-I saw a car online that I liked and price was good- I went to them with a pre-approval from capital one and it took a week for them to send me the papers- long story short- I had to handle the financing myself- the deal took a month. Now I have the car and drove it less that 200 miles ( 2012 ML) and the check engine light comes on- I took it to my local Mercedes Dealer and the car needs thousands of dollars in repairs- all should have been uncovered by their 150 point check list. Teh worst part is that the car was supposed to come with a 3000 mile/3 month warranty. When my dealer caller the warranty company , they dont have the contract. So far the dealer has not handled this. STAY AWAY

My service was for the airbag recall. Erica Flores, the service manager, was most efficient and courteous. She expedited the work and it was completed in a very timely fashion. I was very impressed with this service, including the surprise car wash.

The staff took time in answering questions & addressing my concerns. Valeria(sales) & Josh?(financial service) did a great job. Thank you guys!

Highly recommend this dealer! Ask for Ellen. She will set you up with the right car and is super timely. The entire leadership & staff team has been professional and kind with all my needs.

Everything went smooth. Kenneth, the MB guy, knows what he?s talking about and gave substantial input on which preowned vehicle to buy. We ended up with a 2018 GLC 43 AMG with less than 10k miles. What a sweet deal!

The experience was awesome and Jake is an awesome Service Representative.

Very professional. Complete the work as promised.

Wanted to trade in our car for a slightly bigger one, knew what we wanted, they gave us what we wanted for our old car and walked out completely satisfied! It was seamless!!

Well done on time for annual checkup and servicing; Steve Kirksey is very gracious and considerate!

Service on my S550. The loaner car was so important. Charlie really helped me throughout this process. The insurance covered most of the complete service

Create customer service by Mr Baser, I will recommend him to all my friends.

Service desk quoted $600 but when I went in they said $1,509!!!

They did a good job on fixing the recall I had on my car

Susan handled everything very well. She explained the details of the service and made excellent recommendations.

Service, warranty work and Windshield replacement.

this experience has been exemplary.

While having full warranty the transmission was giving problem! Taken to the dealer three times and it was just a quick fix Warranty expired 2 months later big problem with transmission It took from December 2020 until now March 2021 to get a new transmission from Mercedes Benz as they did not want to replace it while under warranty I want to believe the dealer was helpful, during all this time I will asume transmission comes directly from Mercedes and not at the dealer cost However three months to get it resolved is unheard

Bought a used car from mbz San Jose. Turned out registration was expired. It has been a month and dmv has not received any paperwork from them. Still in previous owners name!!

The only reason we come back to StevensCreek is our service guy, Danny Ho. He provided us with 15 years with our 2015 CLK and is now taking care of us for our 2020 GLC

I just got my brand new GLS from Mercedes-Benz of Stevens Creek. The sales manager Chris is very nice and responsive. He helped me to get the right GLS with my favorite color, options, etc. quickly. Overall, it is a great car purchasing experience.

Service was good and quick. Well run process plus they provide me with a rental

Jake is the best service advisor, I’ve worked with him a long time. Just wanted to say thank you once again for helping us and so patient with our questions.

I received outstanding service when purchasing my first Mercedes and also the servicing of my car was extremely easy and efficient. All individuals I encounter were friendly and professional.

Troy and staff were so professional and helpful. Very satisfied and I would recommend this dealer to a friend.

The team at MB Stevens Creek provided outstanding service in a minimal amount of time. They were very knowable, professional and helpful throughout my service

I have owned Mercedes Benz vehicles for over 40 years, and my service adviser (Danny Ho) has been taking care of all my service needs for 20 years. His expertise and service has been outstanding.

Overall to be nice. If could provide transportation assistance that will be great.

As always, Denny Ho provides excellent services. Will definitely recommend this dealer to my friends

Service was misrepresented in service contract at purchase but service performed according to spec.

I am happy with the car purchase I made in 2018, and have been using this dealer for my service for the past three years. I am a single, female parent and every time I make a service appointment and ask for a loaner car (as I have a toddler), I am told I have to book three to four weeks out. The following has happened to me twice--as I cannot be without a car having a baby, I have waited in the lobby while my service is being completed. Upon getting there both times, I asked the loaner service desk if there was any way I could get a loaner available so I did not need to wait around. I was denied both times, claiming there were "no vehicles available." BOTH times I have witness white males, also coming in to service their vehicles and having no loaners available, find their service rep saying there were no loaners available and ask for a car, and BOTH times, I have seen the MB male employees say "No problem, we'll get that taken care of." I paid around $60,000 for my vehicle at this dealership and have been loyal to them. I imagine these two men in both instances paid around the same, as well. I conclude that my issue for loaners both times have been on the basis of sex. For the record, I would like to note that I also have a comparable BMW, as well, and I take it to the BMW service center across the street. I have had no problems getting a loaner, even the day of.

Thanks Diana and a few other folks for getting our new vehicle; happy with process and would come for our next vehicle.

Mr Stansberry is always a class act. Easy to schedule with. Accurate/fair estimates on the work. Always good about communicating process and estimated time for completion. I drive pass many other dealers to make sure it gets done right by going here.

Service Manager is a nice person, he guided me all the works and recommendation , good and detailed explanation . Nice and user freindly and patience communication. Delivery the car is on time. Follow up call is helpful for me scheduling my work.

I brought my car in for B service and Class Action air conditioning service. I was told that the AC would only been done under the class action IF the technician could smell the AC for 30 seconds. My car has been to this dealership since I purchased it, with the exception of a couple off site mechanics. Each time I bring it there, I tell them about the smelly air conditioner. It is amazing to me that with a record at the dealership that they would not fix the AC without the "smell" test! Well, they did NOT smell it, and I picked up my car. I took it to an offsite dealer, he did the AC sanitize and said it was one of the worst he has seen. Unbelievable, for a 300 dollar service, for Mercedes not to take care of it is beyond me.

As always, easy to check in, knowledgeable, efficient and friendly service personnel and a clean, fun to drive loaner car. While performing my routine service, the tech noted some additional work needed & did that too, covered by warranty.

Quick and quality service! Will do it next time.

Except they pumped the tires with too much air, else everything were fine

SUSAN SULIMANI is the worst and most horrible service advisor and corporate office should look into her behavior and conduct. She does not even have basic courtesy to greet her customers. She is very rude, talks in a condescending way, does not bother to tell you anything about service being done, won't answer any questions and shows as if doing a favor talking to you. She does not care at all about your car and concerns you have and has no intent to resolve anything. She is very money minded and just keeps quoting prices. Don't waste your time and money, and if want your car to be taken care properly, stay away from her or you will regret later.

SUSAN SULIMANI is the worst and most horrible service advisor and corporate office should look into her behavior and conduct. She does not even have basic courtesy to greet her customers and talks in a threatening tone. She is very rude, talks in a condescending way, does not bother to tell you anything about service being done, won't answer any questions and acts as if doing a favor talking to you. She does not care at all about your car and concerns you have and has no intent to resolve anything. She is very money minded and just keeps quoting prices. Don't waste your time and money, and if want your car to be taken care properly, stay away from her or you will regret later.

I got an appointment for the air bag recall on my car at the Mercedes Service Center on Stevens Creek. I showed up at the appointed time and was told it would take a couple of hours. After 2.5 hours, I was told they didn’t have the air bag module and I would need to re-schedule. I received a voice message later saying that there was a shortage, and they would let me know by May. I called a service center the next day, referred by my mechanic, and was told to bring the car in for immediate service. Apparently, there is no shortage for recalls. I found the treatment at the Mercedes Stevens Creek Service center very unprofessional and inconsiderate.

Danny Ho provided very good service and had my car ready exactly as the time he estimated. Great job!

I love working with Troy. He's responsive, communicates well and has a pleasing personality. He works hard to support his customers.

Great customer from Charlie Fish. Will definitely recommend to all friends.

Jake explained everything clearly and the process was very smooth from car drop off to loaner car. I was promptly informed about service completion and car pick up process.

You have to wait to get a Loaner car, which didn?t happen before and was not informed beforehand.

This dealership checks out the moment you give them your money. Finance director is a complete joke, can’t add, has zero finacial background. He said he went to school for psychology, reassuring when you get no paper work from your purchase and MBF shows no documentation of the money you have them a month later. . Has not paid off my car they took as a lease return. Called and emailed 10 times this week.

Excelente trato, resolvieron al 100 mis necesidades, estoy muy contenta con el resultado

He is very kind and honest. thanks for your help

Danny did a great job for the service A maintenance! Communicated with me promptly.

Very friendly and working hard to convince customers I appreciate their efforts and kindness

Susan from service team is excellent recommend this dealer

TL;DR I brought my car here for a simple battery change service and ended up with a totaled car. I would not recommend coming to this dealership. I brought my car to the dealership for a battery change. It took more than a month for them to complete the service. Given that the service was done during Covid-19, this delay was understandable. HOWEVER, when I went to pick up the car, I found that the flooring under the back passenger seats was completely flooded with water. The water had seeped through the panels and damaged the internal parts of the car. As a result, my car had to be totaled. Mercedes Benz of Stevens Creek refused to take responsibility for this negligence. I will not be returning to this dealership and would highly discourage people from getting their cars serviced here.