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Mercedes-Benz For Sale Near You in San Jose, CA
Have your eye on a Mercedes-Benz GLA, Mercedes-Benz A-Class, Mercedes-Benz G-Class, Mercedes-Benz E-Class Wagon, or Mercedes-AMG®? Mercedes-Benz of Stevens Creek is your premier destination for new, pre-owned, and Certified Pre-Owned vehicles from Mercedes-Benz in the San Jose, California area.
If you're located in Stevens Creek, San Jose, or Mountain View, Mercedes-Benz of Stevens Creek is the go-to luxury car dealership for Mercedes-Benz car buying and servicing. We also carry an extensive and comprehensive inventory of pre-owned luxury vehicles from other exclusive brands. You'll also enjoy our lease specials and a wide array of financing options to suit your financial needs. You can even buy online!
At Mercedes-Benz of Stevens Creek, we'll help you get behind the wheel of the Mercedes-Benz you've been dreaming about. Visit our Mercedes-Benz dealership and let us demonstrate our commitment to excellent customer service.
If you're located in Stevens Creek, San Jose, or Mountain View, Mercedes-Benz of Stevens Creek is the go-to luxury car dealership for Mercedes-Benz car buying and servicing. We also carry an extensive and comprehensive inventory of pre-owned luxury vehicles from other exclusive brands. You'll also enjoy our lease specials and a wide array of financing options to suit your financial needs. You can even buy online!
At Mercedes-Benz of Stevens Creek, we'll help you get behind the wheel of the Mercedes-Benz you've been dreaming about. Visit our Mercedes-Benz dealership and let us demonstrate our commitment to excellent customer service.
New Mercedes-Benz Inventory
If you're shopping for a new Mercedes-Benz vehicle, stop by our store and let us show you our extensive new inventory. We have a variety of new Mercedes-Benz models in the San Jose area, including all the most popular and sought-after models in a wide assortment of body styles and colors. Come view inventory in our showroom.
Looking for a popular Mercedes-Benz model? We carry many brand new vehicles, including:
Whether you're looking for a sedan, roadster, cabriolet, SUV, or wagon, at Mercedes-Benz of Stevens Creek, we'll help you find the vehicle that fits your needs. We also carry a variety of Sprinter and Metris van models that you can test drive today. Learn about what the Mercedes-EQ vehicles have to offer and get answers to commonly asked questions with our Electric Vehicle Buyer's Guide.
Looking for a popular Mercedes-Benz model? We carry many brand new vehicles, including:
- New Mercedes-Benz A-Class For Sale In San Jose
- New Mercedes-Benz C-Class For Sale In San Jose
- New Mercedes-Benz CLA For Sale In San Jose
- New Mercedes-Benz CLS For Sale In San Jose
- New Mercedes-Benz E-Class For Sale In San Jose
- New Mercedes-Benz G-Class For Sale In San Jose
- New Mercedes-Benz GLA 250 For Sale In San Jose
- New Mercedes-Benz GLB For Sale In San Jose
- New Mercedes-Benz GLC 300 For Sale In San Jose
- New Mercedes-Benz GLC 300 4MATIC® For Sale In San Jose
- New Mercedes-Benz GLE 450 For Sale In San Jose
- New Mercedes-Benz GLS 450 For Sale In San Jose
- New Mercedes-Benz S-Class For Sale In San Jose
- New Mercedes-Benz S 500 For Sale In San Jose
- New Mercedes-Benz SL For Sale In San Jose
- New Mercedes-Benz SLC For Sale In San Jose
- New EQS Sedan For Sale In San Jose, CA
- New EQS SUV For Sale In San Jose, CA
- New EQB SUV For Sale In San Jose, CA
Whether you're looking for a sedan, roadster, cabriolet, SUV, or wagon, at Mercedes-Benz of Stevens Creek, we'll help you find the vehicle that fits your needs. We also carry a variety of Sprinter and Metris van models that you can test drive today. Learn about what the Mercedes-EQ vehicles have to offer and get answers to commonly asked questions with our Electric Vehicle Buyer's Guide.


Pre-Owned Car Inventory
f you're in the market for a pre-owned or Certified Pre-Owned Mercedes-Benz, we have an extensive inventory of various models available. In addition, we carry several pre-owned vehicles from other premium manufacturers.
We stock:
- Pre-Owned Mercedes-Benz A-Class For Sale In San Jose
- Pre-Owned Mercedes-Benz C-Class For Sale In San Jose
- Pre-Owned Mercedes-Benz CLA For Sale In San Jose
- Pre-Owned Mercedes-Benz CLS For Sale In San Jose
- Pre-Owned Mercedes-Benz E-Class For Sale In San Jose
- Pre-Owned Mercedes-Benz GLA For Sale In San Jose
- Pre-Owned Mercedes-Benz GLB For Sale In San Jose
- Pre-Owned Mercedes-Benz GLC For Sale In San Jose
- Pre-Owned Mercedes-Benz GLE For Sale In San Jose
- Pre-Owned Mercedes-Benz GLS For Sale In San Jose
- Pre-Owned Mercedes-Benz S-Class For Sale In San Jose
- Pre-Owned Mercedes-Benz SL For Sale In San Jose
- Pre-Owned Mercedes-Benz SLC For Sale In San Jose
- 2021 Mercedes-Benz E-Class For Sale in San Jose
Our certified TechXperts inspect every vehicle we offer for sale, so you can drive off with a vehicle that meets our strict quality standards. What's more, all of the pre-owned vehicles we carry come with our Pre-Owned Vehicle 1Price formula that simplifies the car-buying process by giving you a no-haggle way to get the best possible price on your vehicle purchase.
Mercedes-Benz Service Center and Parts Department
The Mercedes-Benz of Stevens Creek Service Center and parts department is your one-stop solution for all of your parts, service, and repair needs. Whether your Mercedes-Benz needs routine maintenance, such as a Synthetic Motor Oil Replacement, or significant repairs from a collision, our factory-certified technicians will put your vehicle back on the road quickly and in optimal condition.Our technicians are also certified to work on your Mercedes-Benz and can use high-quality parts including original equipment manufacturer (OEM) parts and the latest in technology and equipment. You can schedule service by calling the service department.
You can also buy OEM Mercedes-Benz parts at our service department, as well as a variety of accessories for your Mercedes-Benz vehicle.
Visit Mercedes-Benz of Stevens Creek Today
If you're ready to buy or lease a Mercedes-Benz in the San Jose area, call us to schedule a test drive today. Or just stop by our showroom. We're located at 4500 Stevens Creek Blvd in San Jose, California. We gladly accept trade-ins and are always adding new special offers to make buying one of the saved vehicles from your wish list a reality.Recent Reviews from Mercedes-Benz of Stevens Creek
5
Easy, friendly and on time!
Tricia Davis
Mar 24, 2023
5
People there are friendly and it's clean
Saintyl lee
Mar 24, 2023
5
Service Department does a very professional and timely job from my Service Rep to the mechanics.
Candace Larson
Mar 24, 2023
5
GREAT HIGH END USED CARS FOR SALE. I DID NOT BUY.
Cliff Schonert
Mar 23, 2023
4
My junior customer service person was really helpful and did her utmost to meet my requirements. I visited her boss the next day with an appointment but her boss never showed up. I waited 30 minutes then left frustrated.
John Campion
Mar 22, 2023
1
Terrible customer service don’t ever use Stevens Creek Mercedes-Benz
Scotty Cornett
Mar 21, 2023
5
MB of Stevens Creek is by the far the best dealership I have done business with recently. They have bar raising sales staff, auto inventory and customer service. Looking forward to doing repeat business in future.
Sanjay Malhotra
Mar 21, 2023
5
Excellent support and service . Effective deal transaction . MB-Steven Creek Martin Do and Cody Blanchard are very knowledgeable & professional to support me well. Very happy to lease my first EV car EQS580
Max Huang
Mar 21, 2023
4
Well I must say that all of my experiences have been very positive and great so there’s nothing I would say to anyone about Mercedes and the reps or any of their friendly attitude towards me that would sound like a make up story to win a $100 bucks but I’m saying the truth and nothing but the truth of what they can offer. Very accommodating set of individuals and willing to attend to you no matter what and I actually just love everything about Mercedes and the whole package it comes with. God bless each and everyone of you guys and bless your handwork 🙏🏾
Chinyere Eke
Mar 21, 2023
5
Erica took car of every little detail. She answered every question and anticipated our needs. There was a delay due to power outages and Erica was in constant contact with us sending updates. Best service at any Benz dealership I?ve had.
Soni Meckem
Mar 21, 2023
5
Ethan did a great job during and after my car maintenance with Mercedes Benz of Stevens Creek. He made sure that I was up to date with the status of my car maintenance
Morteza
Mar 21, 2023
5
I am a long time customer. I have a great service advisor.
Beth Kenner
Mar 21, 2023
1
lack of communication///people do not answer the phone///it takes a long time to pick up the vehicle/// generally unorganized
James Hessling
Mar 20, 2023
5
Love working with Ethan Kurtz! Appointments are always on time, loaner vehicle is always ready to go and the details/breakdown of each service detail is explained clearly and extensively. I trust my service advisor!
Ekaterina Strulyov
Mar 20, 2023
3
Very happy with Hector Cruz sales very unhappy with bald headed sales manager !!
mehran bakhtiar
Mar 19, 2023
1
I just picked my new car up from the service department for the THIRD time since I bought it 8 months ago! This time it was in their shop for almost two weeks and basically all they did was a factory reset. They assured me all the electrical problems were fixed, but halfway home I realized they weren’t! The backup camera glitch was exactly the same. It opens and closing every time I brake. I’m frustrated with the dealership and the quality of my new GLC 300. Calling a “lemon law” lawyer in the morning.
nancy M.
Mar 17, 2023
5
Very good experience. Swift in and out. No line. Got there on time and was swiftly addressed by the services advisor John. Got the same model as a loaner - a very nice and clean car. Got the car back the same day.
RG
Mar 16, 2023
5
Danny Ho identified areas in the car to be tested, told me it would take overnight prior to leaving, had everything completed, and kept me updated.
Janet A
Mar 16, 2023
5
Very quick and efficient process. Great price and great product.
Chris C
Mar 15, 2023
5
Excellent customer service throughout the process. The waiting area is top notch and the wait time was reasonable. Shout out to Danny for answering all of my questions. He was clearly knowledgeable.
Lisa S.
Mar 14, 2023
5
I had a leak coming into the car during the heavy rains we had in California. The leak was only in one area of the car and water was pooling. I called my service contact Ethan Kurtze was exceptionally helpful. He helped resolved the problem by being actively involved with solution. Unbelievable the cost would have been thousands of $$ and he made sure I did not have to pay for it. The Tech did a great job too. I will never go any Mercedes Benz Dealership except this one of Stevens Creek, San Jose. I have been with them for years but this exceeded the service I have had before Thank you Ethan !!
Becca Macawa
Mar 13, 2023
5
Overall good. Able to borrow a loaner . Car finished when promised. Picked up cleaned car. Ready to drive another year until next servicing.
MargieM
Mar 11, 2023
5
AMG GT has been my favorite since childhood and it was one of my dreams to have this as my very first car. I am proud to be the owner of this car at 25. It wouldn't possible without the wonderful staff at the Stevens Creek. Owning an AMG is not financially easy and I was already settling for CLS as GT was going a bit over my budget, but Nikhil and his manager did everything to get the car under my limits and made me drive home the brand new GT 43.
Sahil Ahmad
Mar 11, 2023
5
They sent me a link to a video summary about my car in the text message
ling shang
Mar 10, 2023
1
Don't call good luck Ty to all the service managers that dropped the ball
Mac Dre
Mar 10, 2023
5
large well qualified MB service center with excellent service.
Gerald VanDaele
Mar 10, 2023
5
The most organized dealership in Silicon Valley. Like to praise the service from advisor Danny Ho as well. His services were to the points and beyond expectation. in one phrase as a whole: efficiently and effectively. Thank you!
Lloyd Chen
Mar 8, 2023
5
Great costumer service. Brought my car in for service and not realizing I had to leave my car over night they provided assistance for me get home.
Janice Jaime
Mar 8, 2023
1
Everyone seems busy. As a customer, it's very inconvenient to communicate with employees
Soo Young Yang
Mar 8, 2023
1
Extremely hard to reach out
sean yang
Mar 7, 2023
5
Tire needed replaced. Everything went smoothly and according to schedule. They also gave a complimentary exterior Carwash.
2021E53
Mar 7, 2023
5
The service department of Mercedes Benz of Stevens Creek was awesome! Danny Ho was great and helpful. He explained to me all the processes of the maintenance for my car and very detailed on fixing everything! Highly recommend Danny Ho! Great service!
Jacqueline Mu
Mar 6, 2023
5
Very pleased with dealership. Service advisor, Danny Ho ,has been my advisor for many years. Completely dependent on his advice.
TAnthony
Mar 6, 2023
5
AMG GT has been my favorite since childhood and it was one of my dreams to have this as my very first car. I am proud to be the owner of this car at 25. It wouldn't possible without the wonderful staff at the Stevens Creek. Owning an AMG is not financially easy and I was already settling for CLS as GT was going a bit over my budget, but Nikhil and his manager did everything to get the car under my limits and made me drive home the brand new GT 43.
Sahil A
Mar 6, 2023
5
This was the second annual maintenance (service b). I left a car in the morning and picked it up in 5 hours. Dropping off was very fast, the staff is friendly. I received an inspection check list enumerating what was verified during service b. To my disappointment the report did not provide any information about 1. Fluids level inspection (brake fluid, coolant, power steering fluid, etc) 2. a transmission fluid change 3. the suspension system inspection 4. If I need to replace filters (cabin, fuel, oil...) or if anything was replaced 5. the spark plug's condition 6. Inspection of the timing belt condition From my perspective fluid level inspection, brakes pad inspection, filters is something what must be communicated after each service. I tried to contact assigned representative, but failed to receive any clear information for the items mentioned above. It was confirmed only engine oil replacement. I give 5 stars so that they can improve this service in the future
Aleksey Klimontov
Mar 5, 2023
5
The repair is excellent and without any head head at all!
Yulam Ho
Mar 4, 2023
5
Nikhil Mehta deserves a 10+, not 5 stars. He?s personable, listens & finds you the perfect car at the best price. I highly recommend Nikhil Mehta, he?s the BEST, look no further & I couldn?t be happier w/my new GLC 300 4-matic.
Lisa Beauchene
Mar 4, 2023
5
Danny Ho is very professional and he goes out of his way to satisfy the customer, I tip my hat off to him!!!
Nagy Gad
Mar 3, 2023
5
Quick drop off and pick service , with constant updates on your vehicle progress thought the day.
Michael Connolly
Mar 3, 2023
5
Asad was great to deal with and made the process very easy
Salah Ramlawi
Mar 3, 2023
4
Customer service is great!? but do be ready to wait an extended amount of time. I took work with me to stay busy
Lupe Rangel
Mar 3, 2023
5
Steve Kirksey is great. I will only by Mercedes because of the service they provide. The best !!!
Mike Montgomery
Mar 2, 2023
5
Total satisfaction friendly and professional service
Fredjaffin
Mar 2, 2023
5
Salesman (Kamil) has always been polite and did not rush me to make a decision, plus the general manager went above and beyond to make me happy with my choice.
Chicasan
Mar 2, 2023
4
quick service without sells. if cleaning is thorough then I can give 5 stars
JERRY LI
Mar 1, 2023
5
From check in to pickup every step. Was fast, efficient, and friendly. My service writer, James, explained what was going to be done and gave a realistic estimate of how long it was going to take. He sent me texts with daily progress updates. My car was done 2 days earlier than his estimate! I’m a very happy customer!
Evans Parker
Mar 1, 2023
5
Super team at MBZ Stevens Creek. Shout out to Danny Ho for service above and beyond.
Christine Macaluso
Mar 1, 2023
5
Steve Kirksey knows guest service. He is the best I have ever dealt with in a difficult industry to go above and beyond!! He treats you like you are a family member! Great communication from him as he kept me informed every step of the way! Highly recommend Steve!!
Marc Freschet
Feb 28, 2023
1
my car was sabotaged by the maintenance service
davidsx
Feb 27, 2023
5
Danny Ho, he is alway kind and speedy handle the service process. I'm satisfied Mercedes Stevens Creek maintain service. My car condition is good after service. very thanks.
Il Hyung Lee
Feb 27, 2023
5
Staff were very courteous and on point. They were working with me to find what I wanted and within the price range as well. Shout out to Mundo and Iyad -
Ihab Badr
Feb 27, 2023
5
This review is a testament to my sales agent, Ellen Lans for her superb professionalism providing good customer experience and ensuring each stage of the car purchase process went smoothly and flawlessly. I preordered a Mercedes Benz C300, make 2023 from another agent, David in June 2022. Went through a long wait before I'm able to finally get the car in February 2023. During that period, David left and Ellen took over from him. Ellen is always responsive on the other side of email or text message. She gave me constant updates on when my car will be delivered, provided me with quotes on the extended warranty and various coverage options beforehand so that I have sufficient time to evaluate on the amount, patiently showed me around the bells and whistles of the car. Ellen is extremely knowledgeable about the car inside out and have been very helpful, even going above and beyond to ensure each stage of the car purchase process went right. It's not all sunshine and rainbow with the car purchase 1. When I'm trying to get some discount for paying all cash, I met a rude sales manager who at point snaps and threaten me whether I'm willing to take my money elsewhere and wait another half year to get a car. (To answer your question, "hell yeah. I have lots of options with Tesla price cuts, BMW 3 series and Audi") 2. Some minor issue with windshield wiper malfunction. However, Ellen made the experience right for me for both of the incidents, and schedule an appointment with me to get the windshield wiper malfunction issue look at instead of having to wait for 1 week with service department full schedules. Having a good sales manager and staff can change the whole experience of a car purchase, and Ellen demonstrated that in the best possible way. I wanted to also give a huge shoutout to finance manager Abdul Basir for staying after hours to help with my purchase and the help.
Charles Foo
Feb 25, 2023
5
Had an issue with my front tire and had to drop off my car in the evening. Vincent responded to me at 7 in the morning the next day and provided regular updates throughout the day and I got the car back that evening. Excellent and responsive service!!
VJMercedes
Feb 25, 2023
1
If I could give zero stars, I would. Have you ever had a significant other who promised you the world and couldn’t deliver on even the smallest of tasks? No me neither, and yet MB of Steven’s creek is somehow worse. I was told I should “smile more” but strange, he didn’t say that to my male partner… We waited for HOURS for someone to help us, HOURS to purchase a vehicle -that we weren’t even financing! no updates, at all, ever. I was low-balled on my trade-in (and then the used car/trade in manager said “we would’ve given you MUCH more!”) Then, I was told the bumper would be fixed but “we just have to order the part” they ghosted me. I have been calling and emailing for months… I’ve been ignored, hung up on and promised callbacks “within 1hr”. 0/10 recommend MB of Steven’s creek.
Jennifer Zanchi
Feb 24, 2023
4
A simple recall service took two days for reasons including power outage. My repeated calls for status update didn't get answered for a "system" problem. It took more than a half hour to locate and retrieve my car.
Hee Man Bae
Feb 24, 2023
5
Helpful and professional
Fran Kaplan
Feb 24, 2023
1
Have you ever had a significant other who promised you the world and couldn’t deliver on even the smallest of tasks? No me neither, and yet MB of Steven’s creek is somehow worse. I was told I should “smile more” but strange, he didn’t say that to my male partner… We waited for HOURS for someone to help us, HOURS to purchase a vehicle -that we weren’t even financing! no updates, at all, ever. I was low-balled on my trade-in (and then the used car/trade in manager said “we would’ve given you MUCH more!”) Then, I was told the bumper would be fixed but “we just have to order the part” they ghosted me. I have been calling and emailing for months… I’ve been ignored, hung up on and promised callbacks “within 1hr”. 0/10 recommend MB of Steven’s creek.
Jenn Zanchi
Feb 24, 2023
5
Great customer service. Even after buying my vehicle the customer service was better than great
Pamela Brown
Feb 24, 2023
5
The most caring quality work. I?ve used them for purchase and service since 1979
Maurice Tofig
Feb 24, 2023
5
Really good costumer service
Yesenia Zavaleta
Feb 22, 2023
1
This visit reminded me why I should never use a dealership for repairs. I dropped off my 2009 C300 for diagnosis and quote of three items. 1. Clear the SRS error message caused by me removing front passenger seat for repair. 2. Quote to remedy the long standing TPMS error message. 3. Repair the driver side low beam bulb socket. My Service Rep called with estimate of $600 which I approved assuming if it took less for diagnosis I would be charged for time spent. Perhaps that was my big mistake by not clarifying this approval was worst case against time actual expended. (A lesson for all of us.) The results were a quote for repair that was so high and unrealistic that I rejected it. For example the quote required removal of the seat to attach the connector. (That is complete nonsense because I know from personal experience that two Torx screws hold the seat bottom which when removed provides access to the wiring harness.) So I declined the repairs and asked for the amount charged for the diagnosis which surprisingly was $600. I protested to my service rep who referred me to the service manager. My point was that the tech could not have spent more than an hour diagnosing the problems because: 1. The SRS diagnosis involved a fault scan plus the tech had to put a mirror under the seat to identify a detached connector. 2. According to the service manager the tech did a “quick” scan of the TPMS system and identified the left rear TPMS sensor as bad. I found this curious since this service department several years diagnosed that the TPMS controller needed replacement. I declined repair at the time but was tired of the error message so I was ready for a remedy. Now I am really confused but suspect that once I replace the tire sensor the controller is still bad but who knows? 3. The low beam socket issue resulted in a quote to replace the entire left headlight assembly. That diagnosis could not have taken more than two minutes especially since I had revealed that the socket had come out of the assembly while I was changing the bulb. The service manager’s response to my request to adjust charges to reflect actual effort expended was a firm rejection with the explanation that the tech answered my questions by providing the diagnosis and therefore I needed to pay the full amount of the quote. I paid the $600 but now Stevens Creek Autonation has a seriously unhappy former customer. Having leased several cars from the dealership in the past there will be no new car transactions with them in the future and obviously no service revenue. I hope the $600 charge makes up for the potential lost business Thank you to everyone at Autonation Stevens Creek Service for reminding me once again why dealer service is a such a ripoff!! I will be intensifying my efforts to find a reliable independent MBZ shop that I can trust to receive fair treatment.
Rich Matlack
Feb 22, 2023
5
This review is a testament to my sales agent, Ellen Lans for her superb professionalism providing good customer experience and ensuring each stage of the car purchase process went smoothly and flawlessly. I preordered a Mercedes Benz C300, make 2023 from another agent, David in June 2022. Went through a long wait before I'm able to finally get the car in February 2023. During that period, David left and Ellen took over from him. Ellen is always responsive on the other side of email or text message. She gave me constant updates on when my car will be delivered, provided me with quotes on the extended warranty and various coverage options beforehand so that I have sufficient time to evaluate on the amount, patiently showed me around the bells and whistles of the car. Ellen is extremely knowledgeable about the car inside out and have been very helpful, even going above and beyond to ensure each stage of the car purchase process went right. It's not all sunshine and rainbow with the car purchase 1. When I'm trying to get some discount for paying all cash, I met a rude sales manager who at point snaps and threaten me whether I'm willing to take my money elsewhere and wait another half year to get a car. (To answer your question, "hell yeah. I have lots of options with Tesla price cuts, BMW 3 series and Audi") 2. Some minor issue with windshield wiper malfunction. However, Ellen made the experience right for me for both of the incidents, and schedule an appointment with me to get the windshield wiper malfunction issue look at instead of having to wait for 1 week with service department full schedules. Having a good sales manager and staff can change the whole experience of a car purchase, and Ellen demonstrated that in the best possible way. I wanted to also give a huge shoutout to finance manager Abdul Basir for staying after hours to help with my purchase and the help.
Charles Foo
Feb 22, 2023
4
prompt, efficient
doug melamed
Feb 22, 2023
1
This visit reminded me why I should never use a dealership for repairs. I dropped off my 2009 C300 for diagnosis and quote of three items. 1. Clear the SRS error message caused by me removing front passenger seat for repair. 2. Quote to remedy the long standing TPMS error message. 3. Repair the driver side low beam bulb socket. My Service Rep called with estimate of $600 which I approved assuming if it took less for diagnosis I would be charged for time spent. Perhaps that was my big mistake by not clarifying this approval was worst case against time actual expended. (A lesson for all of us.) The results were a quote for repair that was so high and unrealistic that I rejected it. For example the quote required removal of the seat to attach the connector. (That is complete nonsense because I know from personal experience that two Torx screws hold the seat bottom which when removed provides access to the wiring harness.) So I declined the repairs and asked for the amount charged for the diagnosis which surprisingly was $600. I protested to my service rep who referred me to the service manager. My point was that the tech could not have spent more than an hour diagnosing the problems because: 1. The SRS diagnosis involved a fault scan plus the tech had to put a mirror under the seat to identify a detached connector. 2. According to the service manager the tech did a “quick” scan of the TPMS system and identified the left rear TPMS sensor as bad. I found this curious since this service department several years diagnosed that the TPMS controller needed replacement. I declined repair at the time but was tired of the error message so I was ready for a remedy. Now I am really confused but suspect that once I replace the tire sensor the controller is still bad but who knows? 3. The low beam socket issue resulted in a quote to replace the entire left headlight assembly. That diagnosis could not have taken more than two minutes especially since I had revealed that the socket had come out of the assembly while I was changing the bulb. The service manager’s response to my request to adjust charges to reflect actual effort expended was a firm rejection with the explanation that the tech answered my questions by providing the diagnosis and therefore I needed to pay the full amount of the quote. I paid the $600 but now Stevens Creek Autonation has a seriously unhappy former customer. Having leased several cars from the dealership in the past there will be no new car transactions with them in the future and obviously no service revenue. I hope the $600 charge makes up for the potential lost business Thank you to everyone at Autonation Stevens Creek Service for reminding me once again why dealer service is a such a ripoff!! I will be intensifying my efforts to find a reliable independent MBZ shop that I can trust to receive fair treatment.
RichardM
Feb 22, 2023
5
People here are super friendly and always return my car in top condition. Wish they would bring back rentals though.
Monica
Feb 21, 2023
3
The process took more than 6 weeks - Probelm was, the Engine would start and die immediately. They first changed the fuel pump, but it did not solve the problem. They diagnosed this to be fault within the ME (Main Engine Computer). The part was not available and it took more than than 6 weeks for availability - no certainty on when it will be available. The car is now drivable, but now the car bluetooth will not pair with mobile phone. No response from Mercedes yet
Enamul Hoque
Feb 21, 2023
5
Saw a pre-owned car I liked online. Contacted the dealership with some questions and my intent to try do things online. Saleman was quick to forward requested items. Car was clean and ready for showing. Quick test drive, no hassles. Price online was the price paid. No gimmicks, just courteous service. Clean showroom and hot coffee.
Julio
Feb 20, 2023
1
Went in here to look at the vehicle I was interested in purchasing but no one cared to help out, they all looked at me and my partner as if we didn't have the money to purchase the vehicle/as if we were a waste of time. Asked multiple guys who seemed as if they weren't doing for help but they kept telling me to go to someone else. This guy asked other individuals next to us if they've been assisted but we've been looking around to get help (he didn't come to us at all). This guy outside the lot (really nice) asked Tony to help us. When Tony came to us, he asked what we're trying to do today because the car is out in the lot, DUH PURCHASE?! but because I said we just wanted to know the monthly payments he said "Oh yeah, every $10,000 is $200" instead of showing us the car we were interested in. Don't get me wrong, my significant other and I look pretty young like 18 years old but I own a Mercedes and he has his own car. How ugly of a service. Lol. He looked at us as if our trade in is not worth anything, and kept asking us what our budget is. How are people rating Tony a 5 star here? Do I need to come in a suit like what Tony was wearing? I tried to find the guy who helped us before purchase our first Mercedes, lucky he was still in my contacts. He was off for the day, so I can't wait to talk to Asad. Asad was really helpful when we purchased our vehicle back in 2020.
Ika Siyan
Feb 20, 2023
5
Efficient /thorough and clear description of work needed Service completed on time and as promised before COB Would recommend dealership without hesitation
Karl Mellon
Feb 20, 2023
5
Danny was very professional and did an excellent job. I highly recommend him.
Danielle Lu
Feb 20, 2023
5
My car was serviced on time and with a great customer support
cdemori
Feb 19, 2023
5
John Stansberry of Mercedes Benz Stevens Creek was awesome during the recent maintenance visit of my 2021 Mercedes Benz GLE 450. He is very professional and took care of everything for us. It was convenient, so easy, and he made us feel valued, as always when we come for service. He is very pleasant and proactive. Thanks so much !
Manuel Tongco
Feb 19, 2023
5
They are very professional, and every details checked. I liked their work ethics...
susan park
Feb 17, 2023
1
Worst experience with service team. Not helpful at all. They just say that they are always slammed. Service managers don’t provide accurate information.
Rohith Kumar Polishetty
Feb 17, 2023
3
Customer support service is trouble
Dmitry
Feb 17, 2023
5
Trading is highly now profitable and very easy. Thanks to Mrs. Melissa Lepore who guided and helped me, I invested $1,000 and I got a profit of $11,250 and withdrawal was so easy. Contact Mrs. Melissa Lepore for a great trade! highly recommend her services reach out to her for cryptocurrency/Trades if you are going through this post WhatsApp: +1 (765) 351-3234 Email: Melissalepore418@gmail.com
Andiswa Love
Feb 17, 2023
5
Went in for service A. They had proactively booked me before it expired which was great. Everyone was super friendly and nice. Got a complimentary loaner. Overall I am very happy with the service so far.
Prashant Patel
Feb 16, 2023
5
It was a pleasant experience dealing with the service advisor. The booking, dropoff and pick experience was seamless.
Madan Menon
Feb 16, 2023
2
I got my servicing done through the Mercedes benz Stevens Creek. The maintenance service was good. Although I did not find the staff very co-operative there. I just asked if they had a drop of service back home, to which I got a rude neglected reply. They could have politely said no. Overall happy with the maintenance (5 stars) but not with the staff there at Mercedes
Isha Kadam
Feb 16, 2023
5
My experience this time was great fast and easy Ethan was helping me and he is great and helpful
Fariba Ghods
Feb 16, 2023
5
Just moved to the area and had to find a local dealer for my annual maintenance for our A Class lease. This was our first service on the car, and it was so easy. Drop off was efficient, communication was honest, updates and completion were timely. Pickup was even easier. Great experience
BrianEats
Feb 16, 2023
1
All was not terrible, the salesperson was nice, however it pretty much stops there. I specifically requested the loan go through MBZ finance, they acknowledged my request, I have perfect credit and financed 2 other Mercedes through MBZ finance, and found out days latter it was put through another source and I was never told that is what they were going to do. I checked the loan on the vehicle I traded and they did not pay off the entire amount, after being told they would. There are issues with the SUV itself and I will be taking it to a Mercedes dealer to have them diagnose and hopefully fix the problem. If I knew then what I know now I NEVER would've gone to the dealership and will certainly advise anyone I know not to buy from them.
Marsha L Gonzales
Feb 16, 2023
2
I enjoyed purchasing my car from this location last May 2022. It all goes down hill after that?. 6 months later my car has error messages and tire issues that have me in and out the shop every two months. This is unpleasant because I have to cover Uber costs and almost never get a loaner vehicle. Yet my friends who introduced me to this dealership always got a loaner whenever their vehicle was down?
Mark Magwood
Feb 16, 2023
5
Quite friendly dealer and manager
Xinyu Xiang
Feb 15, 2023
5
Nice showroom. Friendly staff. Sales persons really know what customer needs. We would like to give special thanks to Cody B., Hector C. and Kamal M. for helping us in making our purchase. To be honest, we were not quite sure what model we wanted at first. People were very patient and explained all of the options and helped us in making an excellent choice. Thank you - Mercedes of Stevens Creek. We are so happy with our purchase!
yabr
Feb 15, 2023
5
We would like to give special thanks to Cody Blanchard for helping us in making our purchase. To be honest, we were not quite sure what model we wanted at first. Cody was very patient and explained all of the options and helped us in making an excellent choice. Thank you Cody and Mercedes of Stevens Creek. We are so happy with our purchase!
Olga
Feb 14, 2023
5
Service advisor Erika did an awesome job. She kept me informed and spent time making sure my vehicle was fixed and adjusted properly. All service advisors should be like her
SanJoe
Feb 13, 2023
3
I arrived 5 min earlier than the scheduled time. After checked-in I was asked to wait in the vehicle in line since my supervisor was busy at that moment. I waited in the car for 40 minutes until I became impatient and entered the office to find my supervisor. It turned out that she wasn't informed I was there. As an apology, she gave me a certain amount of discount for my tire service, which was nice. Looks like there was definitely some coordination problem at the place, you can do better!
Lei X
Feb 13, 2023
5
I’m very satisfied with both my service advisor’s performance and how she handled my car issues. She also helped with the loaner which I needed badly. The service was performed as requested and more. Now my car is in top shape again, thanks to Erica and service dept, . Very professional, knowledgeable and compassionate is my description of her.
Josephine Gunatilaka
Feb 13, 2023
5
The service was great and I would recommend to all my friends to get their cars serviced there.
Wijdan Shammas
Feb 13, 2023
4
Dominick in finance is amazing!! Also Estelia did a great job during the whole process!
Ali Agah
Feb 13, 2023
5
John was friendly and helpful, very professional!
Shu Peng
Feb 12, 2023
5
For my regular B3 maintenance service of my GLA250, the serviceman was warm, helpful, responsive and very timely. The service was done as of the high standard of MB.
chuanbo
Feb 11, 2023
5
Great customer service, honest and straight forward.
Hemanth
Feb 11, 2023
5
Good service for brake booster recall (After extended time in the field and in conjunction with significant water exposure, corrosion might lead to a leakage of the brake booster)
TSECHING CHOU
Feb 11, 2023
5
Every thing was Great. Susan was waiting eagerly to help me
Robert Butler
Feb 10, 2023
5
took my 20-yr old Mercedes wagon for repair/service. Nate and his mechanic took care of the issues with detailed (w/ photos) info for reference. Excellent experience.
Max Lau
Feb 10, 2023
5
I can normally find something to whine about when it comes to getting my car serviced. But TJ kept me informed, things were done when promised, and it was all easy. The extra work was under warranty, so I can't even complain about cost.
Shawn95076
Feb 10, 2023
5
All the stuffs that I experienced in this place are good!
Junhong Park
Feb 10, 2023
5
Great service on my big purchase. Would gladly do business here again.
Andre Villahermosa
Feb 10, 2023
5
Excellent pre and post sale service from JT and Ellen used car sales team. While I have had negative experience with the service department but JT went above and beyond to make it right. Very happy with the purchase finally despite all the hassles I went through with the service department.
elaine la
Feb 9, 2023
5
pleasant and painless
Luis50fts
Feb 9, 2023
5
Mr. Phil Ha is a considerate and nice dealer that I've ever met.
Junhong Park
Feb 9, 2023
2
Great sales folks but the supporting staff is awful. Finance tries to scam you on optional packages. Service and parts don't answer the phone. Was much better about 5 years ago and then just went downhill from there. If I managed there, there would be a total rework.
Patrick J Pedroso
Feb 8, 2023
5
Mercedes Benz of Stevens Creek is one of the best Mercedes dealerships in the Bay Area, and Ryan is the best salesperson you can ask for. Ryan helped me order my car and guided me throughout the process.
Shobhit Agarwal
Feb 7, 2023
5
Their service was prompt and they did exactly what they said they were going to do. I liked getting a message from the technician that included a video of the vehicle undercarriage. Paying online avoided waiting in a cashier line.
Paolo Sabella
Feb 6, 2023
4
The service Mercedes Provided for our AMG was excellent, Customer Service was fantastic. The only issue we had was the following. The only thing Mercedes did not provide was a replacement mirror that included a garage door opener. When we purchased the car, I ask the sale guy how do you set the garage door opener, he replied on the bottom of the Rear View Mirror are a few buttons, use the manual and it will show you how to program it. When we arrived at home I tried to program the garage door opener. Come to find out there are no buttons, when I contacted Mercedes they said I need to come in and talk to the Sales Manager, I did so a few days later and I was told by him that they will exchange the mirror when I come in for the service. This is when my wife was told that they can not change out the mirror. This was truly disappointing for the fact, I would have never accepted a car costing more then $50k that does not have an integrated garage door opener. We have two one for our Home and one for our Company. Now we have two garage door openers that are hanging of my sun visor.
MrAustria64
Feb 6, 2023
5
Good and efficient Service advisor was in contact with me through the process and keeping me informed
Raymond Epes
Feb 6, 2023
5
Excellent service all around especially Bill too a great deal of time allowing us consider options and going through the car once we purchased.
John Welch
Feb 5, 2023
5
Great service - particularly Dominick in the finance department. Exceptional
Andre Villahermosa
Feb 5, 2023
5
Excellent
TSECHING CHOU
Feb 4, 2023
4
Danny Ho provided very good and knowledge services as always.
Bill Huang
Feb 4, 2023
5
My GLC had strong gas smell. I got an next day appointment from Mercedes-Benz of Stevens Creek. My advisor Danny Ho explained the problem very precisely and professionally, He also managed to have the technician to finish the work at the end of the day. I was able to get home on time with my car. Thank you Danny and Mercedes-Benz of Stevens Creek.
John Kwan
Feb 3, 2023
4
The service Professionals who go over what they are doing and provide good updates. When I picked up the car, the guy at the pick up counter was quite rude. It was the end of the day, but there was no real excuse for not speaking to me courteously.
Reviewer
Feb 3, 2023
1
Initially gave this place 5 stars but it is terrible now. Said they couldn't fix thee issue I was having so I took it to Fremont and they fixed it easily. Something as simple as getting an estimate for a repair is a hassle. Nothing goes smoothly with them.
Rahim Manji
Feb 2, 2023
5
Susan was the best person for helping me with the services that I need for my car. She cares and takes the time to provide me the information that I need. I really appreciate her help. A hundred stars for her service. Thank you Susan.
Ann N Do
Feb 2, 2023
5
Kind and excellent service
한연숙
Feb 1, 2023
3
I had a loaner, I drove only 11.6 miles total. Are you really going to charge me $10 per gallon on that? How very stingy!! After waiting for a LONG time at the cashier, I was told the computer was down then I have to wait another LONG time to get my car at the service desk, I was told the car is being washed. You sure have a SLOW car washer. Why didn't you wait until the car was ready (including being washed) before you call me?!
Sue Ho
Feb 1, 2023
5
Everybody is super nice and very helpful , finally got my Tacoma, it’s a super nice truck
Scott Olgiati
Feb 1, 2023
5
Good service, patient people.
Tiger Gao
Feb 1, 2023
5
I always have the best experience with my service advisor Susan. She is professional, personable and always available.
Jeanette
Feb 1, 2023
5
very good experience with my fix. Susan help me to get the loaner during my fix and provide me necessary updates.
zei wan
Jan 31, 2023
5
Courteous and on time
Firooz.m
Jan 30, 2023
3
Bad experience with Mercedes Benz Steven creeks,California by their representative
Nikhil Shetty
Jan 30, 2023
5
Very friendly and helpful staff!
John Gemignani
Jan 28, 2023
5
The service is pretty good. The sales manager Phil Ha is very helpful and resolved my questions timely.
Lynn
Jan 28, 2023
5
Worked with Steven and he was awesome!
Eric Zhang
Jan 27, 2023
5
For several years now I have been very satisfied with the service department at Mercedes of Stevens Creek and my service advisor Susan Sulimani, who is experienced, consistently professional and efficient.
Cupertino CA
Jan 27, 2023
5
Ethan Kurtz did a great job guiding us through the service that we did on our car. The car was returned to us clean and functioning well. We appreciate all the work by the mechanics who handled our service on the car.
Janna Or Victor Greene
Jan 27, 2023
5
I?ve been to a few dealerships but Nate always takes care of me and my car. I can?t say enough good things. He?s responsive and timely as well as honest.
Emilie Dox
Jan 27, 2023
1
Long wait to be checked in, after checked in I had to ask for the advisor a few times. Car was washed and left wet outside and inside.
montse armitano
Jan 26, 2023
5
Good service experience
Yiwei Wei
Jan 26, 2023
5
I recently took my Benz for service at the MB of Stevens Creek. My service manager Susan Sulimani was very professional and prompt. All my service needs were met to my satisfaction and really appreciated a washed/clean car upon pick up. Thank you Susan for always making my experience at your dealership a positive and pleasant one. I look forward to my next visit. Thank you.
Sarang Alamooti
Jan 26, 2023
3
Customer service kind of not Ok, but the internet salesperson "Kamil" is phenomena.
Renovate Max
Jan 26, 2023
5
As always we were welcomed, this time by Francine who was very polite, checked us in and prepared us for “friendly” John. As usual John explained exactly what the mechanics were going to do and gave us an estimate of the cost. Later on he called us and told us exactly what the problem was and the exact cost and asked for our ok. It never fails at Stevens Creek were the employees are all very friendly and willing to explain any questions you might have. It’s always a pleasure to go there! I wouldn’t take my car to any other MB dealer!
Homes by Alex
Jan 26, 2023
5
Customer service person very helpful and not rushed. Facilities clean and modern. Lead time from booking to service is too long . . . six weeks. Despite having an appointment they still needed my car overnight.
James Campion
Jan 26, 2023
5
Service by Danny was great- professional, quick and friendly. A+ for everything service related- the car wash not so much!! Thanks Danny-see u next time!
Mark Dargert
Jan 24, 2023
5
John Stansberry was very receptive and of great service. Thank you.
Elvis K. Ngayi
Jan 24, 2023
5
I want to take this chance to say a huge Thank you for Mercedes-Benz Stevens Creek team for helping me to get my new dream car! You are so professional and I feel so lucky to get your help and support. Within a few hours a got approval, all the process went so smooth. I wish all the team a great success and lots of happy customers in 2023 and ever. Thank you so much! I'm enjoying my new Mersedes-Bez :)
Lazzat Zhunussova
Jan 23, 2023
5
I had a great experience with Marius(Sales) and Dominic(Finance) when purchasing my new Mercedes. I can't recommend them enough!
Laura McGee
Jan 23, 2023
1
I would’ve given them half a star if i could Susan from the service department is the worst service advisor and the worst customer service representative i have ever came across, she’s rude always in a bad mood and always refuses to actually do her job, the second time my sister brought her brand new GLE for a recall and again Susan was there to provide the worst treatment ever! overall the dealership crew and the service crew are awesome but if you are assigned with Susan i only can tell you to change her asap.
Ahmad Sh
Jan 23, 2023
4
Expensive but good service. The service advisor was very helpful and knowledgeable.
Tahir Qader
Jan 23, 2023
1
I would’ve given them half a star if i could Susan from the service department is the worst service advisor and the worst customer service representative i have ever came across, she’s rude always in a bad mood and always refuses to actually do her job, the second time my sister brought her brand new GLE for a recall and again Susan was there to provide the worst treatment ever! overall the dealership crew and the service crew are awesome but if you are assigned with Susan i only can tell you to change her asap.
Ahmed
Jan 23, 2023
5
got tire pressure checked and wiper blades replaced. Also got car washed as a plus.
Suyun L
Jan 22, 2023
4
Good advisor, quick service but very bad carwash job unlike my last visit needed to do better
Michael Nguyen
Jan 21, 2023
5
Nathan is an impeccable serviceman and the entire Mercedes staff makes you feel like family with the quality of customer of service. I’ve been here for years and always felt comfortable with leaving my car with them. I highly recommend bringing your Mercedes here for any service needs.
Maria Bali
Jan 21, 2023
2
Work was for class action suit repair work and also for a recall notice for defective software for my water pump. First, it took quite long to get appointment for recall work. No loaner was made available to me despite the long lead time for my repair and also that this was recall and warranty work. My service advisor (Susan) texted me to say that my car was ready. I told her I was “On my way”. When I got there my paperwork was not done or ready and she was nowhere to be found. The cashier had to go to her desk to get my paperwork. I waited for about half an hour. Once I had my car and had left and was reading my paperwork. I see a notation that the service mechanic noted that my car was starting slowly. No one let me know this before I left to pick up my car or asked if I would like to have this diagnosed. They had my car for more than one day so it was possible to have let me know. What was very upsetting beware that I had already authorized $300 for diagnostics (that weren’t used). Susan and I went round and round as to why I had to authorize $300 when I was there for recall work and warranty work (I have my own ODB reader to at indicates my issue was related to my extended emissions warranty). I will have to make another appointment to have the slow starting issue diagnosed. I feel that these folks just do not value their customers’ time. After my appointment was done, Mercedes’ Benz of Steven’s Creek started to immediately spam me with emails that I needed to have my brakes worked on and also replace my tires. My brakes were replaced a few months ago (they are fine) and my tires were JUST replaced three weeks ago. They are brand spanking new. It is clear that they are not actually inspecting my vehicle. With this attention to detail, how do I trust they are actually inspecting my car or are even doing the work I went in for? I’m concerned. This is why I no longer let them service my car for day to day work.
Linda Caplinger
Jan 21, 2023
5
Had a great experience getting my car serviced here. I had a concern after the service and Erica quickly made an appointment for me and got my concern checked out properly. She made sure that the work was done to my satisfaction.
Aditya Mathur
Jan 21, 2023
5
Exceptional service. Courteous and helpful professionals. I truly appreciate the support from their Service team though it was way past their business hours. Thank you !
Sathy Venkatachalam
Jan 20, 2023
5
Nate was my service associate as I went in for tire replacement after getting a flat. He helped me out in choosing the correct set of tires and set me up with a courtesy vehicle even though I hadn’t been able to book one due to the nature of my emergency. Also appreciate the the quick turnaround on the repair. Thanks!
make671
Jan 20, 2023
1
I have been going to Mercedes of Steven's Creek for service for over 10yrs. These past 2 visits have had much longer wait times, specifically at loaner pick up and getting my car back even after I paid online and scheduled my pick up time. They only had 1 person managing the desk. He was working as fast as he could but needed more help. A group of 5 of us customers in line asked for a manager who eventually came over, looked for a key for something else, and left even after seeing the long line.
Unknown
Jan 20, 2023
1
Bill is probably the worst salesmen I have ever met. He lost my 80k sale. Thanks to his unmotivated attitude. If you come here, try to go with somebody else.
Eli Guerron
Jan 19, 2023
5
Car running great. Erica did a good job following up and listening to my concerns. Only miss was the interior light I mentioned but it can wait for next time.
JN Cust
Jan 19, 2023
5
Erika was excellent - kept us informed - good recommendations
Jeanne Murphy
Jan 19, 2023
5
great customer service and communication
James Murphy
Jan 17, 2023
5
Ask for Kamil Eshagh, great sales manager who will help you find what you need.
Ahmed Jazzar
Jan 17, 2023
1
Super expensive to diagnose problem ($300), and super expensive solution proposed ($6200) - and kept the car for five days. Took the car to a local repair shop, diagnosis cost $54 and 20 minues, and proposed solution cost $500.
K. V. Rao
Jan 16, 2023
5
This review is for their service department. I've always taken my car to this dealer for service with Nate Jones as the service advisor. I have zero complaints about Nate and his service. He's always on top of things such as; making sure my concerns are addressed and TSB/recalls are completed while the car is in their hands. His service is truly unmatched. Not just him though, the guys that usually attends in Loaner car/service drive are always courteous and easy going! Thank you Nate and team
Jay Altamirano
Jan 16, 2023
5
Great customer service
Huyen Do
Jan 16, 2023
5
After a small issue after dropping off my car, the Stevens Creek location went above and beyond to make things right and correct the situation. I so appreciate all that they did!!
vicurzi7
Jan 16, 2023
5
Danny Ho my adviser is excellent and responsive always
Subrao123
Jan 16, 2023
5
Sales team provided excellent customer service Very knowledgeable and friendly
Jasmine
Jan 16, 2023
5
My first time to use this location to perform the annual service on my AMG. I’m very pleased with the service . My car is performing better. The car was immaculately cleaned by hand . Great detail cleaning inside and outside.
Gyl-Svle
Jan 16, 2023
3
Over all maintenance work is good but I am most dissatisfied with their charge of $115 for a small and simple non-technical work of exchanging the left tail light bulb which any car owner can do. For such small non-technical items they should have a fixed and reasonable price for them instead for by the hour rate which is intended for skillful and technical jobs. The Service adviser said she would reflect to the management and said she would credit back $115 to my credit card.
Casey Lau
Jan 16, 2023
5
Service was quick and timely. Service advisor Ken was really helpful. thanks guys.
Mario Magno
Jan 14, 2023
5
Special recognition to my salesman Hector Cruz for being transparent about my C63s. In fact, even after I purchased the purchase, Hector continuesly answering my emails in regards to my purchase. I know i only bought a car but Hector treated me like i bought a house where customer service was above and beyond expectations from a car salesman. We need more like him in this world.
Joel Ramirez
Jan 14, 2023
5
Mr. Stansberry attended my car almost immediately after I parked. He was very professional and explained that besides the safety recalls, the tires of my car may need to be replaced as soon as possible. When my vehicle was ready, Jone found me in the lobby and explained the job performed on my car and once again emphasized about tires replacement. He was very nice. I am happy that John is my service advisor.
Huoy Lim
Jan 14, 2023
2
Car was promptly attended to at check-in, however subsequent information less than desirable. …. Service advisor tried to upsell a battery saver, saying unless I drive the car “30 minutes A DAY” the battery would eventually die. The battery is 10.5 months old. …. When picking up the car, they did not check paperwork properly and almost gave me someone else’s car. This is the second time this has happened at this dealership.
L Foxfire
Jan 13, 2023
1
The dealer had my car for 16 days just to replace the front O2 sensors. They never offered me a loaner. When I complained they said "we're sorry". This was the third set ofO2 sensors in 50,000 miles. Says little for Mercedes quality. It cost me $3200 which I found out was about twice what I could have paid elsewhere. I will never go back to this dealer again.
Kristen Rettig
Jan 13, 2023
5
Wouldn’t go any where else.
Jack Corkrean
Jan 13, 2023
5
Worked with Danny Ho - the most responsive rep ever! Danny has my upmost recommendation.
Hong Yang Chong
Jan 13, 2023
5
Great service and attention from their team. I started talking with them by phone with Marvin and I went on the weekend to finalized the buy. Jim helped through the process of purchase and everything went smoothly.
Fernanda Prata
Jan 13, 2023
5
Using this dealership for the past 8 years for leasing new vehicle every three year. Very nice and honest personnel, process is smooth and relatively fast. Pretty big selection of cars to test and buy.
Leonid Fedotov
Jan 13, 2023
5
EddY is great! I consulted him over the phone before bringing my car in. He was prompt in helping and taking care of the matter. I had hit a pothole and damaged the tire. He did a thorough diagnosis and handed the matter over to Marco. Michael contacted my insurance and the body shop and did all the work without me being bothered. Both are great guys!
Reena Sharma
Jan 12, 2023
5
I came in to purchase new wiper blades after one of my wiper blades flew off while driving in the storm. I recently had my windshield replaced from an unrelated glass company and my windshield wipers did not seem to be working properly. Charlie Fish, one of the associates at Stevens Creek Mercedes inspected my windshield wipers and discovered that the arms of the wipers had not been properly secured after I had my windshield replaced. Charlie took my car into the garage himself and ensured the wipers arms were properly reattached at no extra cost. Thankful for Mr. Fish and the rest of the team at Stevens Creek Mercedes !
Calvin Gleason
Jan 12, 2023
5
purchased 2 cars from this guys lately, was able to get a greate deal overall, my sales rep Jeyson was very helpfull and responsive during a process, highly recomended
A2B Moving
Jan 12, 2023
5
I had a positive experience at Mercedes Benz of Stevens Creek. My advisor, Susan, was helpful, as always. The services was done quickly. I also enjoyed the car being washed and vacuumed before it was returned to me. It did take some time to wait for the loaner car, but all in all, with some planning ahead, I'd highly recommend this location for any of MB related services.
Anastasia
Jan 12, 2023
5
Attention to detail, prompt service, superb customer service!
Larry Tsui
Jan 11, 2023
5
nice service
Charlie Xia
Jan 11, 2023
5
Clean and professionalism. Not too many cars available but transparent with what's coming in and open to orders
Jason Y
Jan 10, 2023
5
Scheduling the appointment was very busy. Ethan was the servicd technician who attended my vehicle, throughout the service he kept me informed about the vehicle condition, what needs to be changed etc. I picked up the vehicle same day before 5pm. Overall it was a great experience.
Babu S Ramaraj
Jan 10, 2023
5
Stuff are friendly and the job was done pretty fast
Jing Xu
Jan 9, 2023
5
Excellent customer service and amazing service advisor!
Francisco Juarez
Jan 8, 2023
5
Ethan is AWESOME!!! Great customer service! Very informative and timely.
Kellie Anderson
Jan 7, 2023
5
Ethan is always the best service advisor He goes above and beyond every single visit ! When I get Ethan I always know I?m in great hands ! Keep Rockin Ethan !
Amy Santellano
Jan 7, 2023
5
Perfect service
남재민
Jan 6, 2023
4
I had a good experience at Mercedes-Benz of Stevens Creek. The sales people (Cody and Kyle) there are very patient and provided whatever information I need. The waiting time to get the purchase process done took quite long on that day but they took care of almost everything. Regarding post-sales service, the sales associate did several followups with me about my feedback after using the car for few days afterward and very willing to clarify any questions I have.
Sijie Liang
Jan 6, 2023
5
Ethan is AWESOME! Customer Service an A+
Kellie Anderson
Jan 6, 2023
5
Service is of high quality, and a service manager works hard for a customer side.
Choonhee kim
Jan 6, 2023
5
It was smooth and very helpful staff
Abhishek Kumar
Jan 6, 2023
4
Good service Excellent services Mercedes Benz service is good stevens creek Mercedes Benz is best
Ramesh Hajari
Jan 6, 2023
5
The service team is always comprehensive, polite and professional.
tnmorganhill
Jan 5, 2023
5
My sales representative, Ray Gioiosa, was great. Very attentive to the configuration I was looking for and both Ray and the dealership went out of their way to work out fair purchase terms for our new AMG GLC 43. I would highly recommend Steven's Creek MBZ for your next MBZ.
Ronald Lemieux
Jan 5, 2023
5
Great Service a good dealerships to take your car to
Gerald Watson
Jan 5, 2023
5
Everything is as expected, from a quality dealership
ES
Jan 5, 2023
5
We ordered a new 2023 GLE350 two months ago. The agent was very responsive in discussing the specs with us and helped us ordered the new car. When the car was delivered, the agent prepared all the paper work to save my time. They also shared useful tips on how to use the new car. The overall experience was pleasant. Will recommend.
Xin Liu
Jan 4, 2023
5
Even though some people had called in sick, Nate was there to check us in within a reasonable amount of time. He was friendly, professional and explained all our options. My car was done, courtesy washed and Cloroxed inside on time. I’ve always loved the service at Stevens Creek MB (we’ve purchased several cars there - some used, some new - customers for over 15 years.)
rmscarguy
Jan 4, 2023
4
Overall, good experience with car service, with respect to honoring the appointment time, explaining what will be done, and follow up update, after the service and pick up notice.
Arun Khanna
Jan 4, 2023
5
nice exp
stan Y
Jan 3, 2023
5
Great service advisor -Ethan - and team. Checked in immediately on arrival. Ethan fixed an issue sitting in the car and explained how to test another - saving me $$$. Work done fast and pickup was as fast as the morning dropoff.
Neil Wolff
Jan 3, 2023
5
Danny at Stevens Creek Marcedes gave us a good service menu recommendation. He can maintain my GLC in good condition with minimal cost.
Keita Kuwahara
Jan 3, 2023
5
Erica, my new assign advisor for my second visit with them, bless her light and soul! Super happy they assign me an advisor and will now want to stick with her. My first impression of her she was genuinely and bright soul and gave me such a warm greeting. I’ve had my fair share of unfortunate customer service there at Mercedes stevens creek and was so hesitant to come back to get my prepaid service because of the experience I’ve had with the workers. So let me tell you I really meant it when I said Erica is THE only person I will come back and get service with. Ask for her with any service or help you need and she will be there without hesitation! She’s the only genuine down to earth worker I’ve met there by far and because of her I will give this five star rating. Not for any other workers or the dealership but for Erica for being so friendly! You never know when someone is having a bad day and she approaches you with such happy postivie attitude I had to leave this special review for her out of my own will. So Erica, if you’re reading this, thank you soo much for all your help Friday! Look forward to my future visits with you! You deserve more than five stars!
Lam N Nguyen
Jan 2, 2023
5
David is a great person who helped our very first purchase in the region!
Ivan Wu
Jan 2, 2023
5
I had my first service on my new Mercedes here. Great experience with Vincent. I had a couple comments and they resolved all of them. Including the car wash is cool as well.
David Abbott
Jan 2, 2023
5
The service technician was very courteous, answered my questions and was able to provide me the timely support.
Derrick
Jan 2, 2023
5
Great experience buying a new car! Our dealer was very friendly and gave us a great deal!
Wee Chen Gan
Jan 2, 2023
3
Issues I had they wanted me to make another appointment to service
Jeff Dorricott
Jan 2, 2023
5
Zahmeer was great. We love the car we bought and appreciate the dealership working with us and our budget and getting us into my wife’s dream car. They also took care of us on our trade in and got us a fair offer. I will most definitely be coming back here to look for our next Mercedes in the future inshallah!
Mohmad Sakr
Jan 1, 2023
4
We purchased a used car from this dealership. The dealership is owned by Auto Nation and they have a no haggle policy for used cars. We called to make an appointment and the salesperson verified that the car was still available and was on time for the appointment. The salesperson was nice and pleasant to communicate with and work with. We went for a test drive and then looked around the car. We liked the car and decided to move forward with the purchase. The purchase was mostly straightforward as well. The finance person we were handed off to was pleasant to communicate with as well. The car was being detailed while we were finishing the finances. Once the finances were complete the salesperson came to meet us and informed us that there was only 1 key fob available for the car. This was a minor disappointment to find out, especially after the car was purchased. When we got home, once we removed the paper protection on the floor that the detailing people had put down, we also discovered that the floor mats were missing for all of the seats. We called the salesperson and asked if he could talk with the detailing people to locate the floor mats so we could pick them up. He returned the call in a prompt manner and said that there are no floor mats for that car. This was another minor disappointment. Whether or not it was the intention, there is the perception that that information was purposefully concealed. I think that if this information would had been made available before the purchase decision, we still would have gone through with the purchase as the dollar amount to replace the items is somewhat small, plus there would be a more positive buying experience and more trust established. I think it is best that all of the information be presented to the customer as it builds trust. The dealership should have some record of the car and documentation that the salesperson can read before selling the car, so they get an idea about the car, such as only 1 fob, or missing all floor mats, or other details and communicate that to the prospective buyer. As it stands there is a minor bit of disappointment that Mercedes Benz of Stevens Creek was not forthcoming with the information and made no attempt to have any sort of compensation in the matter. Some small things like this unfortunately leave a bit of a negative feeling even though the rest of the buying experience was fine. It is a bit of a shame since it is a relatively tiny amount of money for replacement floor mats and a second key fob given the purchase price of the car. This is probably something that a customer can and should ask about during the process, but with so much going on we didn’t ask, so definitely something for us to take away from the experience and to be more prepared next time.
usedcarbuyer
Jan 1, 2023
5
My battery is dead as not drive the car for a while during the pandemic. The service staff is very responsible and quickly help replace a new one. Thumb up!
Xu Zhenghang
Dec 31, 2022
5
Every time I have come to Mercedes Benz of Stevens Creek, I have elected to go with the representative Erica. She has and continues to be there, present in the moment, and attentive to my vehicle needs. In addition to this, when I've needed accommodation for rental vehicle Erica has been above and beyond the Call of Duty to assist me in making sure that I am still mobile and capable of getting to work on time.
Fu-Sung E. Cookye
Dec 31, 2022
5
My service advisor, Ethan was great. He provided options to choose from and guided me to one that suited me. I’m looking forward to having my E63s serviced with them.
damon parker
Dec 30, 2022
5
John is a very knowledgeable service rep, who takes your car’s reliability to heart and explains the recommendations. John goes the extra mile to make sure that everything is done, right
Frank Rocha
Dec 30, 2022
5
Great service
Ch H
Dec 30, 2022
4
The service was great. The only suggestion/recommendation is providing shuttle/uber/lyft for the customers that must leave the car for service for long time.
Ali Mj
Dec 30, 2022
4
It is a peace of mind to have the car serviced at the dealership with factory trained technicians. The process is easy for drop-off and pick-up, but better to have an appointment so you can get a loaner car. Most of the times you have to book way in advance. Their labor price is on the high side.
Suebzeg
Dec 30, 2022
4
For 2 weeks after buying the car, I couldn't use the 30 minutes free charge. Every time I have to call for help. Sometimes pay for charging. Now everything is working.
Victoria Bratchikova
Dec 30, 2022
5
Very smooth and pleasant experience buying a car! This is my second time buying a new car from this place and both times it was great! Really appreciate the patience sales folks had with me as I've been bugging them for quite a while before buying. Also love how smooth, quick and calm the paper signing process went. Facilities are great - super spacious and clean.
Paul Gonchar
Dec 30, 2022
5
Great service. Took me in by just dropping at the dealership. Great and professional advisors.
Charles Matar
Dec 30, 2022
1
Terrible staff! Salesman named Kevin was rude, arrogant and insulting. We refused to purchase vehicle from this dealership due to this employee.
mike miller
Dec 29, 2022
1
Terrible service, I was trying to purchase a 80k dollar vehicle, salesman was extremely rude! He hung up on me after I confront him with regards to him treating me terribly on the phone. He then text me stating that they would not sell the car to me as I lived out of state. I call the dealership back 2 minutes later and was again treated terribly and simply sent to voicemail. Once reaching someone 5 minutes later they tell me the car is not available and send me to voicemail. This is impossible as I was talking to the salesman 5 minutes before who stated they just got the car in and it was completing service right now and we could do the purchase agreement right now! This type of service is embarrassing as I am a lifelong Mercedes owner and will be reporting this to Mercedes Corporate.
Ty K
Dec 29, 2022
5
Great customer service and fast delivery. Danny was very nice to explain all the details and offered an option for purchasing a 3-service package in 3 years, which saved us a lot of money in next 3 years.
Kevin Ma
Dec 29, 2022
1
Shopped for months to find the used Maserati that worked for me. Unfortunately I found it at this store. Worked with a guy named Kevin who was rude and reluctant every step of the way. Finally got the approval from my bank and the girl who was handling my loan on the line with the dealership but couldn’t find a single person at the dealership willing to assist us. I have yet to encounter anyone there who isn’t rude and condescending. I strongly urge everyone to make this store your absolute last resort.
Gregory Thomas
Dec 29, 2022
5
Danny Ho and the entire team are superior in every respect. They will not stop until they find the problem. Many many friends have had “check engine light” horror stories. Danny reassured me that they would find the problem. They did. I say, buy a Mercedes at Stevens Creek Mercedes and get Danny Ho as your service adviser. You’ll be glad you did. He has come through for me every time. Smart, confident, and friendly. It doesn’t get any better than that.
Emily Perrotta
Dec 29, 2022
5
Great experience. Team is very efficient and did a great job.
Alaa Nazar
Dec 29, 2022
5
Kim, Bryan, and Gurwinder were insightful, knowledgeable, and extremely helpful. Their customer service is top-notch and they are definitely a reason I would go back to Mercedes-Benz of Stevens Creek. Car service at MB of Stevens Creek is fantastic. Charlie, Nate, and Ethan are all amazing and are quick and transparent when it comes to service updates.
Romeo Asido
Dec 28, 2022
5
Great experience all around
GR T
Dec 28, 2022
5
Luis is one of the best sales person. I was originally reluctant to sell my car to a dealer, due to the stories I have heard and experienced, but Luis was different. He made sure I felt satisfied and happy when I stepped out after giving away my priced possession. Great customer experience.
Balaji Ravindran
Dec 28, 2022
5
It was an excellent service provided by steven's Creek of Mercedes Benz, Ethan has provided with updates and provided with best service.
Dan Patel
Dec 28, 2022
5
My experience was second to none. The team at Stevens Creek Merdcedes-Benz.
Scott Cruse
Dec 28, 2022
5
Both Mark and Danny were knowledgeable, upfront and courteous. It was a very smooth experience. Thanks.
Mala Chandra
Dec 27, 2022
5
Very efficient and customer-oriented service. My vehicle was already at the service site before I was asked to digitally inspect my car by taking photos directly from an phone app, not photos uploaded. My advisor, Ethan, helped me to find my car in the repairmen garage and met all the requirements from the app. Appreciated the help very much.
chablis
Dec 27, 2022
5
The sales are very experienced, understand customer, learned our requirements quickly, get to the point and find the right care right away.
Spring123
Dec 27, 2022
5
Great service, always fast resolution.
Anton Tomchenko
Dec 26, 2022
2
I was not going to write a review since I did not have anything good to say but got so many reminders that decided to do so. Their quality of work is good but the prices have become exorbitant and ethics are questionable. Each time they try and run up the bill to $8000 to $10,000 recommending repairs that are not justified. Replace Tail light on SL500 is $900, Windshield washer leak fix is $1,500. They said engine mounts have collapsed $2K to fix and then when I said car runs smooth they said OK to postpone for another year and see if we need it! 4 tires replacement, balance and alignment was quoted $1,700 and after I questioned they dropped it to $1,200. This is similar to what happened last year for my S550. The GM saw my review and called me and offered a discount. They are decent people and I know Covid was hard on business but quoting for repairs that are not needed or charging ridiculous prices is not fair to the customer. I love both my cars but will never buy a MBZ again based on the service.
Vivekpendy
Dec 26, 2022
5
Got the car done on time always a pleasure
lary vzu
Dec 23, 2022
5
Excellent Customer Service and Service work done on my GLE350 highly recommend for any Service Work needed. They're the Experts!
Wendy Hajenius
Dec 23, 2022
5
The service was great and courteous. My advisor was particularly helpful.
Tam Dam
Dec 23, 2022
3
Was here for repairs. Waited over 30 minutes for my Service Advisor after being checked in. Then I had to go to his desk to get the process started of servicing the auto. My experience as far as service goes has been less than desirable.
Steven Demetrius
Dec 23, 2022
4
I really liked the staff when I leased it at the beginning. I’m really unhappy in the way their service department is behaving, I had a scheduled recall and trying to reach the staff and nobody receives? Just keep your promises after your business
naveen bhoomakkanavar
Dec 22, 2022
4
Check in and dealing with Danny Ho is always a pleasure. Picking up is a totally different story. We must have been walked by at least 6 times waiting to pick up our car. I felt invisible, not even a look. It was rude and disturbing.
Linda S
Dec 22, 2022
5
Ethan is my Service Advisor at Mercedes-Benz of Stevens Creek. He is courteous, and professional and is in constant communication with the customer as to the status of repairs or maintenance and when the car will be ready. I have had the most positive service experience at this branch because of him. The loaner is always ready at the time of drop-off. I can drop off the car the evening before and keep track of the progress via emails and texts. Ethan explains all the charges ahead of time and keeps me abreast of the progress via email. The technicians are also very knowledgeable. I never had to take my car twice for the same problem. They always take care of it in the first visit. Overall, I give them five stars.
Sara Seyedin
Dec 22, 2022
4
So my salesman Marius was fantastic and found the perfect car for me at $1000 below the Kelly Blue Book Value, I really appreciate him. The sales man was unhappy in California and griping about our culture and not in the best of moods. He was bitter being here and wanted to move back to Colorado. I prayed he would as I think everyone would be happier. The location and building is fantastic though.
Bari Roberts
Dec 21, 2022
5
I purchased my Mercedes from another dealership that is to far to travel for maintenance. I have my maintenance done at Stevens Creek and could not be happier. Great service.
Janarin
Dec 21, 2022
5
the best service the best attention they help you in all aspects I honestly recommend it without a doubt more because they have people who speak both languages as well as English-Spanish, they specify all the details and help you with the process to be able to put a car to me are the best and the Diler sihp
Elva arreola
Dec 21, 2022
5
Amazing service rep. Fast, easy and such a delight to work with. Thank you, John I absolutely appreciate you making my experience exceptional.
Erica Hernandez
Dec 20, 2022
5
John S. has been my service advisor for 8 years. He has proved to be reliable, friendly & I trust his knowledge and recommedations.
Dori Benke
Dec 20, 2022
5
Very efficient and well organized service department and staffs are extremely helpful!
Rick Guo
Dec 19, 2022
5
Beautiful showroom and friendly staff.
David jess
Dec 19, 2022
5
All is well. Ethan is great. He arranged for a timely appointment for me and it all went very well.
Andrew Adelman
Dec 19, 2022
5
I had a great experience during the process of buying out my lease. Cody and Kamal helped me. I will definitely say that this is the best car buying experience so far for me.
Sayali Bhavsar
Dec 17, 2022
5
Its really fast and precise to deal with Troy I been in other dealer this is the best and everybody so nice
Edsel Antonio
Dec 17, 2022
5
I went there for my class-A service of my C450 AMG. Great service and answers to technical questions by Susan.
Ujwal R Krishna Bhat
Dec 16, 2022
5
Denny's hospitality made me very satisfied when arrived and his service mind and the result was exceptional
Byoung Kim
Dec 16, 2022
5
I had excellent experience at Mercedes - Benz, my service coordinator Vincent was extremely helpful and very nice.
Abby Arevalo
Dec 16, 2022
5
Ethan & team went above & beyond again to resolve all problems on my car, even the subtle problem that’s usually brushed-off by most. Came in impromptu with a rather-urgent problem, Ethan took over, and it was a smooth ride afterwards. Always came up with the best recommendation. The transportation arrangement was the cherry on top. You’re the best. Thank you!
R R
Dec 15, 2022
5
efficient service i could wait while the software update was done
Polina Van Hulsen
Dec 15, 2022
4
I had been going to this dealer for 25 years, the service and interact with the employee are very good, but I must say 20 years ago, I had better relationship with my advisor, more personal, more comfortable to discuss issues.
Yuchi Wang
Dec 15, 2022
5
Danny is awesome and so is Jimmy! Total pros.
Jeff Okubo
Dec 14, 2022
5
It has always been a pleasure being a customer here with the great Manager Nate Jones. He has always gone over and above all when helping us with our GLC 350e! Any questions we have had is answered and has checked on things we did not notice to make sure our vehicle is running great, is what Nate and his team has done!! Thanks so much again for his help and support! Great Service and quick to help! Thanks again Nate Jones!
Jane Smith
Dec 14, 2022
5
Excellent services and solid communication. Very accommodating to the customer's needs. Recommended service, but were not overly-aggressive. I didn't feel pressured at all, and my service was completed on time and as quoted.
Larry Morrissey
Dec 14, 2022
5
Provide fast service and good recommendation. Always feel like driving a new car out of the shop. Thank you for the job well done
canh phan
Dec 13, 2022
5
Great service, friendly and knowledgeable staff! I can especially recommend our advisor J. Stansberry. He gets my car always ready in time, is responding quickly to emails, and always makes sure I get a free car wash before I pick it my car. Thank you!
Petra Grabinger
Dec 13, 2022
5
Great service, friendly and knowledgeable staff! I can especially recommend our advisor John Stansberry. He gets my car always ready in time, is responding quickly to emails, and always makes sure I get a free car wash before I pick it my car. Thank you!
Petra Grabinger
Dec 13, 2022
5
Danny Ho. is very energetic and proactive with my services. I'm very impressed with his personality and professionality. After getting the car services, I wanted to sell/upgrade my car and he went beyond the requests to make sure I was contacted by the appraiser. I really like that he made a follow-up phone call the following week to see if my request was resolved. Thanks Danny!!!
Tai L
Dec 12, 2022
5
I have had a great experience since purchasing my 2021 A220 in April of this year 2022.
Lisa Michele Spinale
Dec 12, 2022
4
Both Slava (Sales) & Bashir (Financing) were both GREAT. Both more than just helpful. Both exhibited kindness & ...almost 'infinite' patience for an old lady's indecisiveness! I would be very comfortable in any future purchase going back to either of them.
Heidi Calvin
Dec 11, 2022
2
We had a very good experience with everyone in sales. The problem we had was with the service department. There was a small part, lever that releases the rear seats of the car, that was broken & we were told it could be fixed the next day. We made multiple calls to follow up and the service department never called us back. We continued to call the next day but still got no follow up. We were in a time crunch to get this done because the car was being driven out of town. We finally went in person to talk with someone. The both people we spoke with were not only rude to use but also to the sales person trying to help us. When I asked to speak with the service manager a lady named Susana said it was she and continued to be rude. She said it could take up to 4 days to do and we would need to leave the car. She was making switching out a small lever/latch in the trunk into a ridiculous feat. We did not have time for her nonsense. I went back to the front and someone stepped in and was able to get in done in less than two hours. I did not appreciate the attitude and rudeness from the service dept. Neither woman were nice or accommodating in any way. I felt bad for Mondo, our sales guy, because they were extremely & unnecessarily rude to him in front of us. I hope we have better interactions with the service dept in the future but am a little worried after this.
Cindy Dominguez
Dec 10, 2022
5
I've scheduled the appointment with a loaner car for some leaking issue. Danny Ho was referred to my by my friend, he is very courteous, knowledgeable and professional. I am really glad that I got to meet with Danny. Drop off/pick up is super easy, and the facility has improved a lot from my last visit long time ago.
Nicole Chang
Dec 10, 2022
5
Attentive professional service; very timely on start of appointments and completion of tasks.
LINDA RIZZOLI
Dec 9, 2022
5
very satisfied with the service. John Stansberry, my service adviser, was very courteous and took good care of my service needs for E400.
Ajit Sinha
Dec 9, 2022
5
Good staff explanation and stream line service. My car had appointment on a day the service department was over booked so I can't pick up the car till next day. I have to leave my car there unnecessarily for one day.
Jesse Pan
Dec 9, 2022
4
We had a very good experience with everyone in sales. The problem we had was with the service department. There was a small part, lever that releases the rear seats of the car, that was broken & we were told it could be fixed the next day. We made multiple calls to follow up and the service department never called us back. We continued to call the next day but still got no follow up. We were in a time crunch to get this done because the car was being driven out of town. We finally went in person to talk with someone. The both people we spoke with were not only rude to use but also to the sales person trying to help us. When I asked to speak with the service manager a lady named Susana said it was she and continued to be rude. She said it could take up to 4 days to do and we would need to leave the car. She was making switching out a small lever/latch in the trunk into a ridiculous feat. We did not have time for her nonsense. I went back to the from and someone stepped in and was able to get in done in less than two hours. I did not appreciate the attitude and rudeness from the service dept. Neither woman were nice or accommodating in any way. I felt bad for Mondo, our sales guy, because they were extremely & unnecessarily rude to him in front of us. I hope we have better interactions with the service dept in the future but am a little worried after this.
Cynthia Dominguez
Dec 9, 2022
2
Honestly probably 1 star but 2 because service has been decent but also not the best. Finance experience: We bought a car from them and bought the extended warranty which was listed as 100% refundable. 1 year later, before the extended warranty started, we asked to cancel. After 4 months, they finally gave us 93% of the money back. When I asked about the remaining 7%, they said they didn't know they couldn't get the full refund. I had to call MBUSA and they reached out to the dealership. After 1 year since asking for the refund, they finally gave the last part of the refund. Not that it was a lot of money, but the way the finance department avoided my emails, took over 5 repeat emails to get a response, and didn't give the 100% refund made them lose my family as a future customer. CPO Experience: The car was a CPO but it was on their lot for over 6 months. Looking at the parts that they should have inspected, I noticed that the engine oil should have been changed, wheel locks should have been included, roof panel fixed, and sunroof fixed. They did not do any of these. I had to go in and fight them to give me the wheel locks and the roof panel was replaced under warranty. Our sunroof remains broken because we didn't even try the sunroof until a couple months afterwards. They will definitely just blame us for it which is understandable but unfortunate that we didn't try it earlier. Service experience: We brought the car in for service and I also noted that it jerks from P to D gear. They did a software update and said that was all they could do. Later I found a TSB that was out before we even bought the car. Since by the time I found this the car was out of warranty, I did the process myself since it just involved driving the car at certain speeds. This fixed the issue. I wish service would have found this TSB and done it for me. Aside from this, they have been good. Our SA is really nice and helpful. One more thing to note is the first time we went in, they said we needed brakes. We refused it and drove another 5k miles. This time they said brakes are fine.
Patrick Lee
Dec 8, 2022
5
Huge shoutout to Jeyson/Marvin (sales) and Nicolas (finance) for the help of my purchase! They answered and provided me with all the information I needed. And none of them hesitated when it came to extending their contact information incase I run into any issues. I highly recommend this dealership for great above and beyond service
David Hurng
Dec 8, 2022
5
I was lucky enough to have Ethan (service advisor) and Archie (shop foreman) helping me with my car. Both of them were exceedingly kind and checked in every step of the way. I can definitely say that I’ll be back for service and repairs in the future.
Alex
Dec 8, 2022
5
Ethan, the service advisor, is amazing! So helpful, timely, and patient. He texts me updates, answers questions, and makes every visit pleasant. Getting an appointment is another story. Each time my car needs service, I call for an appointment and am on hold forever despite having one caller ahead of me or being next. The three times I followed the phone instructions to leave a call back number for them to call me when someone is available were wastes of time. No one ever called back, and I had to call again and be on hold forever again. Now I just wait on the line for someone — sometimes over 30 minutes on hold. Once the time for my appointment comes and I deal with the delightful Ethan, I’ve mostly forgotten about how challenging it was to get the appointment to begin with. I would like making an appointment to be quicker and easier though!
Jennifer Elenes
Dec 5, 2022
5
Dropped off car Sunday night with keydrop for Mercedes Bluetec recall work. They informed me via text about progress, and let me know when the car was ready for pickup. No issues, reliable.
Grover Kleveland
Dec 5, 2022
2
The process of getting a loaner was as slow as molasses. The return process was the same. My car was blocked by another vehicle and they couldn?t find the keys. Then my car was dripping wet and the kid told me to just drive it and it would blow the water off. I didn?t expect this from Mercedes. The service rep Eathan Kurtz was wonderful.
Linda Green
Dec 5, 2022
2
The service is okay, very unorganized
jairo sandoval
Dec 4, 2022
5
Pleasant experience. Jim, the sales consultant was extremely patience and Kamal, one of the finance staff, made the daunting task of signing all of the paper really simple. 👍🏾👍🏾👍🏾
Harold Love
Dec 4, 2022
5
Mercedes Benz of Stevens Creek has the best sales and service team . Thank you for all your help Goran and Susan on the service team. Great customer service and I highly recommend this place if you’re looking for a new or certified preowned vehicle.
Vasana Thongphet
Dec 4, 2022
1
We bought couple of cars from Mercedes, Stevens Creek, San Jose. My experience with this service location from 2007 is memorable. In the last service appointment, they treated me very badly not upto the Mercedes standard and also they charged me for $300 for engine check when engine is fine. It is not fair
Satya Medicherla
Dec 2, 2022
5
Courteous personnel, clean facility, easy process, excellent service rep. New loaner car. Smoothe and hassle-free.
Cindy O
Dec 1, 2022
5
Very nice and professional people work at Mercedes-Benz of Stevens Creek. Technicians diagnosed my car a fixed a problem very quickly. Special thanks to Ethan Kurtz for understanding customers needs, providing loaner car and regularly updating us with the repair status.
Yuriy Abramov
Nov 30, 2022
5
very kind and nice service by James.
Steve
Nov 30, 2022
1
My car buying experience at Mercedes Benz of Steven’s Creek was traumatizing. I had communicated with the dealership before arriving to view the GLC300s. Our sales person, Steven was very pleasant and showed us used cars on his computer. We were not asked if we wanted a new car. Steven told us they had a promotion on the used cars with an interest rate of 2.99 percent. That rate immediately grabbed our attention. He showed us a 2022 GLC with about 8,000 miles. We decided to go with it because of that interest rate. The dealer offered a $4000 for our Rogue as a trade in but Car Max had previously offered us $6,000 so we drove to Car Max and sold our car. Steven came to pick us up from Car Max and brought us back to the Mercedes dealership, to come complete our purchase. My husband and I filled out the application. We both have excellent credit scores over 800 so we knew financing would be a breeze. After a while, Steven returned with another manager to let us know the 2.99 interest rate was only valid on used cars from 2021 and not applicable to 2022 vehicles. At that point we were stranded since we had already sold our other car and had no way to drive back home. We had a heated discussion and the Steven’s manager said there was nothing they could do to help. Leaving without buying a car wound make it hard to get back home and get to work during the week so we ended up buying the car at an interest rate close to 6 percent. I even pointed out to the manager their website had lower interest rates but he said they do not match what their website states. The cigarette lighter cover in the car was broken and we were told they would be replacing it but the parts department was closed so we should be expecting a call for that. Steven sent a follow up email a week after and I expressed my frustration with the car buying experience. I followed up again to inquire when the cigarette lighter cover would be replaced. My emails have been ignored. Buying a Mercedes was supposed to be a dream experience but I find it hard to get over how we were treated and continue to be ignored. A Mercedes Benz dealership should have better customer service!
Nana Adutwum
Nov 30, 2022
5
I took my car in for the B1 service. The process was quick from the beginning until the end. MB provided a rental car and they also honored the 10% coupon for the services.
Kelly Nguyen
Nov 30, 2022
5
Steve was very accommodating and re-checked an issue I felt was important.
David Mark
Nov 30, 2022
1
My car buying experience at Mercedes Benz of Steven’s Creek was traumatizing. I had communicated with the dealership before arriving to view the GLC300s. Our sales person, Steven was very pleasant and showed us used cars on his computer. We were not asked if we wanted a new car. Steven told us they had a promotion on the used cars with an interest rate of 2.99 percent. That rate immediately grabbed our attention. He showed us a 2022 GLC with about 8,000 miles. We decided to go with it because of that interest rate. The dealer offered a $4000 for our Rogue as a trade in but Car Max had previously offered us $6,000 so we drove to Car Max and sold our car. Steven came to pick us up from Car Max and brought us back to the Mercedes dealership, to come complete our purchase. My husband and I filled out the application. We both have excellent credit scores over 800 so we knew financing would be a breeze. After a while, Steven returned with another manager to let us know the 2.99 interest rate was only valid on used cars from 2021 and not applicable to 2022 vehicles. At that point we were stranded since we had already sold our other car and had no way to drive back home. We had a heated discussion and the Steven’s manager said there was nothing they could do to help. Leaving without buying a car wound make it hard to get back home and get to work during the week so we ended up buying the car at an interest rate close to 6 percent. I even pointed out to the manager their website had lower interest rates but he said they do not match what their website states. The cigarette lighter cover in the car was broken and we were told they would be replacing it but the parts department was closed so we should be expecting a call for that. Steven sent a follow up email a week after and I expressed my frustration with the car buying experience. I followed up again to inquire when the cigarette lighter cover would be replaced. My emails have been ignored. Buying a Mercedes was supposed to be a dream experience but I find it hard to get over how we were treated and continue to be ignored. A Mercedes Benz dealership should have better customer service!
Nana A
Nov 30, 2022
5
Great dealer ship fixed prices don't over charge like other dealers.
Raja aulakh
Nov 29, 2022
5
I have been a customer of this branch for almost 3 years. I bought my cars and always bring them to this place for service as well. I haven’t had any issues or problems with their sales persons, finances department and service department. People are super friendly and they understand what I need and they try to keep customers, satisfied.
Hossein
Nov 29, 2022
1
Buyer Attention I purchased my 2019 Mercedes C43 a few months ago. When the first time I visited the dealership and checked out the car , the side skirts were already off . The salesman (David) and the General Sale Manager (Iyad) promised that the dealership are going to order a new set of side skirts for me and the side skirts will be reattached professionally. After a few months, the side skirts came off again and I found that the side skirts are not reattached properly as promised. The 3M tape covers are not even fully removed. I am extremely disappointed about the issue and the "PROFESSIONAL" services of this dealership. Updates: I received a call from the salesman David a week later after I posted the review above. He asked me to remove the review on here so he can talk to their management team. I refused to remove the review until the issue is resolved and they never follow up the issue with me again. I ended up spending serval hundred dollars from my own pocket to have the driver side side skirts replaced. I can't believe how shady the work this dealership had done on my car and the service are totally unacceptable. I hope all the potential buyer can see my review before they consider to purchase a vehicle from this dealership. Due to my bad experience, I don't recommended anyone purchase any vehicle from this dealership.
Eric Chow
Nov 29, 2022
5
Scheduled a service, Susan was great she advised what need to be done, get me a loaner and when I pickup the car, it was clean and washed.
Charlie Nguyen
Nov 29, 2022
5
I waited several months to have a new car but it was not arrived on time. The dealer provided me another car ( which was better than the original one) with the same price of the original one. They helped me find a low auto loan rate. The whole process was about 4 hours. I was very satisfied with the service.
KZ
Nov 29, 2022
5
Very good experience with the repair performed on my coolant leak. The service manager (Susan) went above and beyond expectations by explaining all my options clearly. I would definitely visit again for my next need.
Peter M
Nov 28, 2022
1
I took my car in for a routine maintenance. The intake person was rude and I dealt with that with my support manager. I learned there was a recall on my car and it was going to take more time before I get my car, fair enough. I got my car back and it was actually damaged. There's a very loud scraping sound when I make a left turn. VERY LOUD. And my console is acting up, it jumps around when connected to my iPhone. I took the car back to the supervisor I worked with and was given a loaner. It took over a week. I received a call that my car was fixed (the manager drove it) and no more scrapping sound. I got my car back and no it was not fixed. And according the receipt I received it was driven. I was lied to. There's still issues with my car and I have had to call and call (AND CALL) to get this addressed. I should have never gone to this dealership. I will be contacting Mercedes Benz directly next.
Katherine Bailey
Nov 28, 2022
5
Buying new or used Mercedes
Tom M. Pavicic
Nov 27, 2022
1
Worse service I had with Mercedes -Benz . Trying to call and make a service appointment. I called the first time and I waited until I was the first in queue and the line was cut. I called the second time and it happened again. Wasted 45 minutes ~ I am going to the service center right now and I will see what will happen !!!
yonne ng
Nov 25, 2022
5
Ryan Chan of MB of Stevens Creek was very responsive to our needs to purchase a new Mercedes. For example, he was able to answer all of our questions and even rearranged his schedule to assist us.
Ed Cox
Nov 25, 2022
5
Bought my most recent car here and it was very pleasant experience. Great environment, awesome coffee bar and an excellent selection of inventory!
David Hall (Dhallsellshomes)
Nov 25, 2022
5
It’s pretty nice and decent service as needed or per request. Easy to drop off and pick up. The car is always got washed after being serviced.
BIN YUAN
Nov 25, 2022
5
Mbz of stevens creek is such a welcoming place. I worked with Ellen Lans who helped me through making decision. Cannot recommend Ellen enough to anyone who’s considering a Mercedes car. This is the second time I work with her team. The professionalism, the knowledge and being not pushy, rather helps you make an informed decision. She will be able to secure a great deal.
Mohammad ElSorady
Nov 24, 2022
5
Excellent service especially Mr. Tony Chiem.
Lori Ling Mohassel
Nov 24, 2022
5
James was the best service advisor I’ve had at Mercedes’ benz of stevens creek I’ve had another back then but he made me feel so comfortable from the start I trust him with my car and I would refer anyone here specifically to him! Over all a great service experience!
Jackie Guerrero
Nov 23, 2022
1
I'm literally shocked at how rude the customer service person here behaved today. I called upfront and scheduled an appointment to test drive a car. Once I arrived, I told I don't have plans to buy the car today. This guy is now immediately upset, he is like well then I'm not going to help you, I'm going to find some other sales rep for you. Then I kept waiting for another rep to show up. This rep, while nice, has no idea about what is she doing. She spent 15 mins trying to find the car in the lot and finally gave up. I ended up not doing the test drive, and returned. (remember I had called upfront, and still the lazy rep didn't take the time to arrange the car for me) Horrible car place!
Anoop M
Nov 23, 2022
1
I walked in for test drive and got harassed by Marius about how Ukraine should surrender to Russia.
Oleg Polishchuk
Nov 23, 2022
5
Didn't buy a car just service but Vincent went above and beyond! I know where I'll be buying my next car! Thanks!!!
Vasil Mihalakos
Nov 23, 2022
4
Service has deteriorated significantly over twenty-five years as a customer! If it were not for Charlie Fish I would be a former customer.
Roger Curry
Nov 23, 2022
5
Awesome staff, Keneth Nguyen is very helpful and very knowledgeable!!! He answered all our questions no problem. 👍👍
Monty Manio
Nov 22, 2022
5
Went in for the parts dept, very good service.
Jeff vanasse
Nov 22, 2022
5
Quick respond
Andrew Cui
Nov 22, 2022
5
Just bought a C350 here from Asad Hanif. Very nice guy, excellent salesman. He took the time to go over all of the features of the car with me? It was very nice of him he didn?t have to do that, and I really appreciated all of the extra help with getting the car ready for me since I bought it before they even had a chance to fully inspect it and clean it up after the lease return. I would definitely highly recommend him. I got a great deal on the car. I love it! ? Also big appreciation to the finance guy Abdul Haya and the sales management team for honoring the online price even after I had signed all of the paperwork at a substantially higher price? You guys are absolutely awesome! I am a very happy customer!
Joshua Joseph Fifer
Nov 22, 2022
5
Just bought a C350 here from Asad Hanif. Very nice guy, excellent salesman. He took the time to go over all of the features of the car with me… It was very nice of him he didn’t have to do that, and I really appreciated all of the extra help with getting the car ready for me since I bought it before they even had a chance to fully inspect it and clean it up after the lease return. I would definitely highly recommend him. I got a great deal on the car. I love it! 🙂 Also big appreciation to the finance guy Abdul Haya and the sales management team for honoring the online price even after I had signed all of the paperwork at a substantially higher price… You guys are absolutely awesome! I am a very happy customer!
Josh Fifer
Nov 21, 2022
1
Sales person Marius was more talking about Ukraine to have “peace” with Russia rather than telling about product and service. He saw my Ukrainian flag pin on my vest and decided to ask whether I was Ukrainian and how were Ukrainians doing. Left this dealership with horrible feeling. Not sure if I ever gonna go back there to get harassed like that.
Oleg Polishchuk
Nov 20, 2022
5
I appreciate the attention to detail and outstanding customer Suzanne provides each time.
Kimberly Andrson
Nov 20, 2022
5
A great experience from start to finish. Staff was always approachable, friendly, and patient.
SY
Nov 19, 2022
5
Well run Service Department with excellent customer service.
michael nowa
Nov 18, 2022
1
Worst experience ever
Daniel
Nov 18, 2022
1
Their finance department is almost impossible to reach or work with once car is purchased. I tried so many times to talk to them and time and time again promised for a call back but no response. What’s the point of buying from a dealership which has no intent to serve you as soon as car is out of their shop
Anant Agarwal
Nov 18, 2022
5
The service manager John was great. Very thorough, friendly, and professional. He kept me informed on the repair. It was a major repair. The car was in the shop for 5 days. John kept me updated with the progress, so I was not worried at all. The car was completely repaired. Running like a champion again.
Lawrence K
Nov 18, 2022
5
Excellent Service as usual
Mohan Jacob
Nov 17, 2022
5
Excellent service 👍🏼
Eilly Hurlow
Nov 17, 2022
4
Great service provides complimentary car. Long wait to get the car in for service.
Lori Seymore
Nov 16, 2022
5
My service manager was a complete profession in all aspects of her job and created a pleasant experience for all the service i needed at this time. I would be deeply disappointed if I was not able to work with her again in the future.
Leslie Shimizu
Nov 16, 2022
5
I brought my 2020 Convertible AMG E53 for a repair and I can't say enough how professional and helpful the team was. Danny H was my my service advisor and he was absolutely amazing! Thank you!
Jeff Drennon
Nov 16, 2022
5
The service at all levels are outstanding! I am very satisfied and pleased to continue my long relationship at this establishment.
Anne Chin BeDell
Nov 4, 2022
5
Just picked up 2022 EQS580 - the car is fantastic. I've been in touch with the sales people for many weeks before I actually decided to go forward with this particular car, I test drove an EQS450+ and have EQS450 SUV on order. But finally, the dealer agreed to make a deal on my dream car - the 580, which is an absolute joy to drive - it feels like I missed the last 10 year of car industry developments. I wanted to thank all the staff for their patience with me and making this happen. The actual buying process was super smooth, calm and stress free - just like the car itself. This is a second Benz I'm buying from MB of Stevens Creek and will definitely come back if need another one!
Paul106
Nov 1, 2022
4
It would have been nice to have met my service advisor, even for a few minutes, when I dropped my car for the appointment that took forever to schedule. And still without a loaner!
Angelica Nuestro
Oct 31, 2022
1
I’m supposed to get a refund for a remaining maintenance service after paying off the car I bought here, and got a new Mercedes from another dealer. I have contacted a representative, provided the info they need. I followed up numerous times but haven’t heard back. I then went to the dealer again and just realised the representative no longer worked here. A manager then talked to me, got another representative to handle my case. But they didn’t seem bothered to help because I’m no longer their client. I’m standing at the entrance for an hour with lots of documents they need without getting a seat. They checked my documents and still said a form that I’ve never heard of is still missing. They asked me to call the HQ for more information knowing that it’s not their working hours. 3 different people handled my cases from my two visits, and I still haven’t got any clue on their procedure for getting my refund. I thought I went to a Suzuki, it’s so disappointing to get this kind of service at Mercedes Benz simply because I’m no longer their client.
Mark Lam
Oct 29, 2022
5
Very professional staff…they are always after customer satisfaction…they offer complementary car wash & complementary drinks…Danny Ho has been our customer advisor for over 10 yrs & every time has always over- exceeded our expectations…thank you so much❤️
Chona Nacinopa
Oct 29, 2022
5
The staff was just nice enough for the service process. Even though I came late to my appointment, they gave me a great accommodations for everything.
David He
Oct 28, 2022
5
This is my second new vehicle purchase from your Dealership. Received courteous, professional service from your Sales Manager, Goran Muftic, Sales Team member Bill Infald as well as Kamal Massoudi, Customer Financial Services Manager.
Miki Iric
Oct 28, 2022
5
Awesome service and selection of cars !!!
Murty Peddinti
Oct 25, 2022
5
My service advisor kept me up-to-date with the repair of my vehicle and the completion date. Dropping off the loaner car and picking up my vehicle was quick and easy.
Robert Vrscaj
Oct 25, 2022
4
I had two service alarms. One was repairable- six battery replacement. The other alarm was not active I had a damaged AC back seat vent which I asked Troy to survey. His recommendation was to discuss as cost was going to be $1300. I glued it in place Windshield pitting which causes loss of vision in direct sunlight. Mgr JT helped and will pay for the labor. I have a 10/17 appointment for replacement. Equitable for my July 11-2022 purchased 2015 GLK350. Just faced with discovery in last three weeks during Fall seasonal direct sun acc SS to my home.
James Sundfors
Oct 24, 2022
5
Danny Ho provided great service. He helped me fix 2 callback issues, and also checked out a concern I had with my engine. He was kind and prompt in communication.
Sheng Xu
Oct 23, 2022
5
We have been getting our 2015 ML 400 serviced here since we acquired it. Our service advisor, John Stansbury is easy to connect with and pleasant. The whole service experience is very polished and professional. We always get our car back clean and the repairs have always been faultless. The only thing that I would suggest is that they could add a little signage so that drivers know what to do when they bring their car in. I'm always a little confused about which service line to enter and whether I should stay in my car or go in to find someone.
Nancy Strom
Oct 22, 2022
5
Charlie Fish really took care of me and immediately addressed my problem. Very satisfied
Jurgen Klockemann
Oct 21, 2022
5
Great place to take your car for maintenance - good people
Joe Eide
Oct 21, 2022
4
The young gentlemen working the loaner car return had no sense of urgency to get your car returned. My car was cleaner when I brought it in. Water spots everywhere.
Stephen Gray
Oct 20, 2022
5
I always get tremendous service from my technician, Danny Ho. He is the best I have ever encountered.
Stephen Demaestri
Oct 20, 2022
5
The service advisor (Danny Ho) at mb of Steven?s creek has done an incredible job with my car for many years now . I?ve reached out directly to him for critical repairs and he?s been able to fit me into the service schedule at short notice , and has always been honest and transparent about the work needed . Trustworthy and reliable service , every time . I highly recommend Danny and mb of Steven?s creek .
Tulsi Mehta
Oct 19, 2022
5
The service department and their texting service is awesome!
Mia Park
Oct 19, 2022
5
Excellent service,great price,my GLS 450 so far run very good.
Dong Truong
Oct 19, 2022
2
My sales person, Steve Kirksey was outstanding, five stars. BUT we came for a 10:00 am appointment with your finance department (we were paying cash for the car) and though SEVERAL people saw us waiting in front of the offices we did not speak with anyone to finalize this sale until 12:23, or two hours and 23 minutes after our scheduled appointment. THEN. the person who spoke with us was TOTALLY incompetent, made several mistakes on the printed material he wanted us to sign and was annoyed when we refused to do so until he corrected his mistakes. Finally he got some help from an associate who seemed more knowledgeable and after an hour and 32 minutes the paperwork was completed. I can only imagine how long it would have taken if we were not paying CASH!!!!! The only good thing about this entire process was Steve Kirksey who sold us the car. He gets a 5plus in my estimation. His customer service was definitely a five. The rest of the purchasing service was dismal.
Marilyn Miller
Oct 18, 2022
5
Asad did a fantastic job for my purchase of EQS 450 SUV. Clear & prompt communication, fast on responses on purchase day and even after the purchase for any of my questions. I strongly recommend other to ask for him when trying a new vehicle.
Sridhar
Oct 17, 2022
5
Excellent customer relations from the service representative and loaner car people. Repairs done well also, car returned clean too.
Gregory Stutz
Oct 17, 2022
5
Jammie is a great advisor. Really enjoyed talking with him.
Nan Deng
Oct 16, 2022
5
Obtaining my Amg gt was a complicated process as the 2016 car required a number of fixes. Everything was expertly and thoroughly done.
Gordon Alexander Brody
Oct 16, 2022
4
Overall great experience, I would recommend this dealership over other dealerships in the area
Nikhil Pande
Oct 15, 2022
5
Eileen a great sales perosn she is very helpful and kind
Mohammed Akhoirshida
Oct 15, 2022
5
Purchased a 4x4 sprinter from Jim, he and the rest of the dealership were easy to work with, and they didn't charge the markup that many other northern California dealerships were charging. the process of buying and taking delivery was painless (or as painless as possible given supply chain insanity), and Jim kept us updated on the status of our van to the best of his abilities. couldn't ask for more from a dealership!
Jeff Parker
Oct 14, 2022
5
Each time I've had service done, they did a great job getting me in and out the same day! Very impressive, considering the number of vehicles they service each day.
Charles Kominczak
Oct 14, 2022
1
First I?d like to state that the problems I have with the service department or not with the people or the technicians that work there. My understanding is you make an appointment and on that day your car gets serviced. This is the second time I brought my van in for warranty work and the second time they?ve had it for over six days. Ethan who is my service advisor did an outstanding job letting me know when my car would be ready. Unfortunately they have this word Q so if you take your car out you lose your place in the queue. I think they?re understaffed with technicians who actually work on the vehicles. The service department does a lot of work. It?s the management that over books the service department. If I bring my car in on the date of my appointment I expect my car to be serviced that day. The appointment itself was a month and a half out the very first time and a week later the engine light went on again. This time it was three weeks before I could get in and six days to fix the problem. Dealing with this problem at this dealership makes me not want to buy another Mercedes van. Bought one and 2016 and another in 2021. Don?t think I?ll ever go back to this dealership again if I need warranty work done. I use my van for work every day and they had a total of 11 days in the shop in the last two months. Not fun. I?m seriously thinking about selling and buying a Ford van in Santa Cruz where I live.
Robert Schmidt
Oct 14, 2022
5
Everything is good as expected. Service advisor Susan Sulimani was really helpful.
Wanda Chen
Oct 13, 2022
5
Shaheen Baigzad who was my sales associate was very patient especially after I took delivery of the car. This was my first electric and I had lots of questions. It was a good buying experience
Arlen B
Oct 13, 2022
5
Excellent service appointment as usual. Brought my car in for scheduled A service and passenger side strut replacement. Repairs were performed and vehicle was ready for pickup as scheduled. Highly recommend this service department.
Neil Herrera
Oct 12, 2022
5
Ask for Asad, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff.
Himanshu Chugh
Oct 11, 2022
5
My service advisor was readily available and waiting. Even called to ensure I was on my way as there were a few people waiting for loaner calls before I arrived. Then my car was not going to be ready that day and they would deliver it at no charge the next day. I live over an hour away - no problem - we'll have it there in the morning!
Tbordi
Oct 10, 2022
5
I was recommended to this dealer by a friend and the car buying experience was a very friendly and quiet simple event and done smoothly without pressure or hassle.
Richard Lerner
Oct 4, 2022
1
I bought a brand new GLC 300 from this dealership last year. I’ve only taken my car here for its routine services, no where else. With the last service I had, I picked up the car and noticed scratches on the inside console! I was shocked. There was a lot of residue on the console which I assumed was from the “ Complimentary vehicle sanitization with every service”. When I wiped that residue away with a microfiber cloth I saw all the damage. I was disappointed and upset; especially after paying $950 for the B service!!! I texted my service advisor and explained the situation. I was told they would repair the damage and I was given an appointment a month out since replacement parts needed to ordered. I dropped off my car and was met with accusations that the scratches are normal wear and tear! And that the damage was absolutely not done during the service. I said those marks were NOT there prior to me dropping off my car for service; that I think the scratches came from them wiping down my car’s interior from the complimentary sanitization. My service advisor snapped back and said they don’t sanitize and wipe down the inside of the car?!?! And that the complimentary sanitization means they clean the engine instead?!? That made no sense. He then started pointing out anything he could on the inside of the car that was tiny flaw or minor scuff; saying my steering wheel had loose stitching & a mark on it. I told him that’s not an issue I’m complaining about. I’m only complaining and asking for the things that were damaged during the last service to be repaired. I’m an honest person and work very hard for everything I have. Him making it out like I’m coming after them for wear and tear repairs was ridiculous. He said they’re only going to do this once and I can’t complain every time I come in for servicing about a new scratch on the car! It was clear he was calling me a liar. From the moment the conversation started it was unprofessional and uncalled for. I don’t need to nickel and dime a dealership about interior flaws other than what they caused during a service! I’m done referring my friends and family here when they are shopping for cars. The loaner car they provided me had crumbs, garbage in the driver side door pocket and sticky stuff all over the console and on the ignition button. So gross. This place is not luxury and treats it’s loyal customers like trash. I paid a lot of money for my car and pay a LOT for services through them. How dare u act this way! This business lost my trust and lost a loyal customer!
Anonymous
Sep 27, 2022
5
I have been happy with my annual service processes. I have been working with two advisors and both of them are good.
Joy Zhao
Sep 22, 2022
4
So the repairs took weeks but that is because there is one extremely skilled technician that my service representative wanted to use for my car as it is a limit edition amg. But they provided a free loaner, so we are good.
Austin Whitehead
Sep 15, 2022
5
Friendly staff, nice service.
Rona Wang
Sep 10, 2022
5
Great customer representative services, Danny Ho has been helping use for over 20 years. We are sticking with our MB mainly because of him.
Peter Fung
Sep 10, 2022
5
I do car service several years in Mercedes-Benz of Stevens Creek. The experiences are always great. For this time, I was very busy, so I have to do last minutes cancellation of the service schedule. The cancellation and rebooking is very easy to do. Mercedes-Benz of Stevens Creek also provides weekend time slot which saves my time for work. Meanwhile, they are also considerable. When I said I will stay in the office to wait the car, my agent suggest me to have a loan car as he didn't want to let me waste my weekend time in the office for waiting. So considerable. Also the service is always professional for sure. Very detailed explanation, and no strong push on the extra items to take. Nice experience.
Larry Pan
Sep 3, 2022
5
Good service and staff are nice.
Dan Pan
Sep 2, 2022
5
Great car service experience as always, it?s pricey, but for the safety, it?s worth it.
Katherine
Sep 2, 2022
4
The service was good. The people were kind. and the room was clean.
Duanzhi Wen
Sep 2, 2022
5
My adviser, Giselle, is very helpful and professional for helping me for my car maintenance.
Anthony Huang
Sep 2, 2022
5
Danny Ho is a great Service rep. Will have him again for my next service
mila camino
Sep 1, 2022
5
I highly recommend Mercedes of Steven's Creek. I was provided with great customer service and price for my Service B this past month.
Elizabeth Martinez
Sep 1, 2022
5
First class service, had a problem with my car, had no appt and drove in to Mercedes Service, they rolled out the red car and no hesitation took my car in to have it looked at. I was in and out and they got me a loan, all unexpected. thank you Mercedes!
Kathy Low
Aug 31, 2022
5
Very happy with Troy?s support, he helped me get a loaner car and kept me udated throughout te two weeks repair period.
Peng Sun
Aug 31, 2022
5
My wife and I just purchased a new Mercedes GLB, and the experience we had was amazing. From the moment we pulled into the dealership the experience was fast, easy, and absolutely no pressure. We personally worked with Dominick and Jeyson, they were both professional and knowledgeable about the cars we were interested in. We ended up getting in and out with a better deal then we could imagine! We purchasing all future cars at this dealership!
Dustin Carlisle
Aug 30, 2022
4
Overall pretty seamless. Negotiated a purchase remotely and saved quite a bit of time in the process
William Dunkle
Aug 28, 2022
5
My service adviser, Susan Sulimani is very knowledgeable and extremely helpful. She put mu mind at ease, arranged for a great loaner and kept a close eye on the repair and warranty process. I highly recommend her.
Max Doroodian
Aug 26, 2022
5
I got very good service and prompt response each time I have asked any questions.
Ahmet Kaya
Aug 26, 2022
5
My car has been maintained at Mercedes-Benz of Stevens Creek for several years. I leave the car for several days for the work, but am provided with a Mercedes loaner so I can do life normally. Very important to me and a great perk from this dealership. I find the dealership very professional in their dealings, keep me advised of what they find, work needing to be done and done properly, cost - the going rate.
Alice Carpenter
Aug 25, 2022
5
I enjoy the friendly and through service environment. Thanks, Giselle!
Melody Chen
Aug 24, 2022
5
这车质量很好!Good!
黄亮辉
Aug 22, 2022
5
Had the best experience with their service department after a fantastic experience when purchasing our car. Highly recommend!
Ilissa Louth
Aug 21, 2022
4
Ethan Kurtz (and reception staff at car port) at Mercedes Stevens Creek demonstrates excellent customer service: very responsive to phone calls and texts, knowledgeable with car issues and solutions, offers clear solutions to concerns and issues, tries hard to accommodate customer scheduling needs, and has excellent attitude towards providing the best customer service as possible.
Long-term Mercedes Stevens Creek Customer
Aug 21, 2022
1
Is great and the service was good but there one thing that the sale manger was not honest about the trade in price he try to low bar pples price and that not good at all is will make you guys look bad
Hoa To
Aug 20, 2022
5
MB Stevens Creek has an incredible staff both in Sales and in the Service dept. It makes it easy to get your vehicle serviced in a timely fashion and..... they even wash the vehicle when they are done!!!
Pat Coppe
Aug 19, 2022
5
Great experience. Ethan and Charley were easy to work with and very accommodating! Would come back here again for service!
Gloria Su
Aug 19, 2022
5
Have been servicing my cars there for many years. Service always exceptional. Thank you Troy!
Atef Ibrahim
Aug 19, 2022
5
Vincent Wong is the best service rep I?ve ever worked with at this location
E
Aug 17, 2022
5
Excellent experience with the people who assisted having my car serviced
Rudy Baya
Aug 16, 2022
5
Great service and smooth process Kind and helpful staff
Nik Divate
Aug 16, 2022
5
My family has been with John Stansberry for over 15 years he and the staff at Mercedes-Benz of Stevens Creek have never let us down. They are Reliable and have had no problems with them with all 6 of our Mercedes.
Michael Nonaka
Aug 12, 2022
5
I am very satisfied with the annual maintenance services and my advisor- Troy Schalk, he is always polite to me and explained what need to be done in details, the charges are reasonable and promised time for finishing services was on time.
Jim Luyau
Aug 12, 2022
5
Excellent service. Recommending specifically Tony Chiem for anyone buying at this Mercedes dealer. His knowledge for new and used Benz makes the buying experience a great one.
Andy W
Aug 12, 2022
4
I made my service appointment online. What I didn't realize is that the web software assigned me to any service agent available and not to my normal agent. Turns out my agent was not working that day. I would recommend someone be assigned each day to correct mistakes made by the online software in scheduling service. The service department itself is outstanding.
Tom Olsen
Aug 11, 2022
5
Always excellent. Dealer, service rep (Giselle), all go above and beyond.
George Denise
Aug 10, 2022
5
Very professional!! Informed about what was found to repair/ cost of repair/ texts pictures of progress / date of completion. We were given a loaner car until the repair was completed.
Duane Broeder
Aug 10, 2022
5
There was a miscommunication about my warranty, but Troy worked to figure it out
Don English
Aug 10, 2022
5
Sales people were very accommodating and responsive to our numerous questions and requests. We used the Costco purchase program and the price offered by Stevens Creek through this program was lower than I expected. The training provided on the various features and electronics was thorough and very understandable. Follow up has also been excellent.
Lowell Shira
Aug 9, 2022
5
Excellent customer service. More importantly to me was buying such a high quality car at such a fair price. The car and dealership exceeded my expectations It's not often you drive off a car dealership lot and feel you made out.
Michael Wallis
Aug 9, 2022
5
Excellent service. Recommending specifically Tony Chiem for anyone buying at this Mercedes dealer. His knowledge for new and used Benz makes the buying experience a great one.
Andy W
Aug 8, 2022
5
Erica is such a great person to work with. She provided above and beyond communication and services. Look forward to working with her!
Y Kim
Aug 7, 2022
4
I serviced my first Mercedes Benz here from 2003 - 2018 and they kept my car running in top condition. I keep coming back because of the great customer service and, it's improved throughout the years. My recent drop off took no more than 15 minutes. I'm a happy repeat customer :)
Carrie Toledo
Aug 7, 2022
5
Erica is a great person to work with and gives right information at right time. Appreciate the service.
Y Kim
Aug 6, 2022
5
Giselle is my service agent and she is great. Covers the issues, communicates well and good follow up.
Colleen Vitolo
Aug 4, 2022
5
I have been servicing my SLK here since I moved back to the Bay Area in March 2017. Outstanding service and support from Susan S and the very profession technicians! Wouldn’t take it anywhere else!
Reg Stump
Aug 4, 2022
5
Good Salesperson, he spent time to explain everything in order to complete the sale on the same day.
Robert
Aug 3, 2022
5
The overall process was smooth from shopping to purchase
Soo Young Yang
Jul 31, 2022
5
Staff are super friendly and helpful. Options are provided in details from choosing the car to financing when ready to buy. We’re happy and grateful to get the new car we wanted. Thank you -Mercedes Benz-Stevens Creek-
Riza Tolentino Oribio
Jul 30, 2022
5
This facility has seamless automated process and great customer service personnel.
Jay Ashjaee
Jul 30, 2022
5
What can you say about the service manager Erica? Everything! Professional! Personable! Knowledgeable! Communicates! And has an appropriate sense of humor!!
Dean Smith
Jul 30, 2022
5
Service was good and quick.
Lisa Le
Jul 28, 2022
4
If I didn?t have my service manager , John it would not of been very good.
Linda Campisi
Jul 28, 2022
1
Staff was somewhat friendly but once I told them I was pre-approved things got weird and pressured me to go with them for financing. Really odd personalities and my sales guy who took me out on the test drive didn't speak much English and the sales manager was sarcastic to me and the sales guy. I wanted the car and wanted to get out asap so I didn't have to deal with them. There are a few repairs that need to be done and it's been 4 days and nobody has contacted me so go figure and it's even in the contract for them to repairs these two items. Totally unprofessional and did not feel like a Mercedes dealership but more of a used unknown car lot with cheesy sales people. Totally unprofessional.
Justin Fabro
Jul 28, 2022
5
Susan did a great job helping us get the brake pad fixed. great communication and great quality so far. I don't see any issue with the new brake pads.
Zhibin Zhang
Jul 27, 2022
5
bought my first car from MB Stevens creek. helpful staff. my sales rep was very responsive and approachable. the delivery process on the day was super quick and seamless.
Aishwarya Agarwal
Jul 27, 2022
5
I?ve been going to Susan for nearly/over a decade. She is extremely knowledgeable and efficient. I?ve been lucky enough to have Susan?s help over the years with many issues, and the turnaround has always been very quick. Thank you, Susan, for such wonderful customer service!
Kristal Shen
Jul 26, 2022
5
Excellent Service! Great job with the rental. Service recommendation and explanation was great! Will come back again.
Mike Tan
Jul 25, 2022
5
I?m very satisfied with my sales person, Bill Infald! Highly recommended!
Kyung Rhan Rha
Jul 25, 2022
5
Excellent service, price quoted was exact, very efficient mechanic and treated like royalty. Thank you
Kathy-Ray Flanagan
Jul 24, 2022
5
Excellent service. Turn around time great, as promised
Ajaipal Gill
Jul 24, 2022
5
Went in to test drive a car, really loved it so I decided to go ahead with the purchase on one condition, I’d leave it there for a couple days because I was in the process of selling my other vehicle and I wouldn’t have space for it. Sales person assured me this wouldn’t be an issue however after I started signing papers to start in purchase his manager came out to tell me this wouldn’t be possible due to liability issues etc… Anyways we moved on from there, I was already pre approved and provided Them with the documents of my pre approval, the sales person took and left with the understanding that they’d be working with that financial institution and the finance manager would be out in a few minutes to collect downpayment to complete the purchase. I say and waited for about an hour until I was starting to get fatigued and I stepped outside that was when I saw a few people approaching me saying he was ready to see me. When I got into his office I started receiving alerts about hard inquiries on my credit report from numerous banks but none from the institution that I got pre approved from. I started asking him what was the reason for that to which he kept going in circles about sub prime lenders and some other stuff I had no interest in hearing. So what should’ve been a 1hr transaction the most took almost 4hrs and my credit was ran by numerous financial institutions without my knowledge/consent. Sales person was pretty cool though, think his name is Kevin.
Chevroy Keno Wright
Jul 22, 2022
5
Danny Ho is a very capable service person and I have been working with him for approx. 15 years!
Charlee Garcia
Jul 22, 2022
5
Great customer service thanks to Erika in the service department everything was set up and done smoothly and stress free she also made sure my car was good by making sure anything that needed to be fixed got fixed and I had my car the next day it’s been running great and I’m super thankful for her there’s no other person I would want or need to go to if your needing everything done right and quick Erika’s your person
Landon Somos
Jul 21, 2022
1
The service was the worst. I made an appointment for a recall fix one month ahead, knowing it would take 4 hours to repair it. We arrived on time and were ‘t assured it could be done that day. At that point we also needed a battery replaced. We decided to Uber home (we live in Santa Cruz) and give them plenty of time to do it. The next day we texted and understood it would be ready by 1:00. Arrived, the man we talked to was at lunch and when we texted him, he was shocked it wasn’t done. Turns out it was ‘t even in the queue to be done. They agreed to replace the battery so we could take the car home. Their recommendation: go elsewhere to have the recall work done. And that is my experience with Mercedes SanJose.
Janet Platin
Jul 21, 2022
3
The employees are very kind and mean well. However, unfortunately, the facility is clearly understaffed. Employees were either too busy to address simple concern and questions or were simply not knowledgeable. My experience at this dealership was a HUGE departure from ever other Benz dealership I have encountered in terms of quality, staffing, and facilities. Even their refreshment offerings are substandard.
Disappointed
Jul 21, 2022
3
the service was good as always and technicians did a good job. the only feedback I have is to provide Mercedes customers with seamless pick-up/drop-off process. I was told that all rental cars were booked for next 4-5 months and there's no shuttle, which means I who have one car have to use lyft/uber to run daily errands, or using public transportation (which doesn't work out in USA!). This is worse when car service takes more than a day. I believe mercedes dealership can find a better solution and help its customers in appreciation of their business with mercedes.
Sima
Jul 20, 2022
5
One annoying thing is that they have gotten rid of their cashiers. When you go to pickup your car after service, lot of times online payment link does not work, like in my case I tried online payment many times. You have to wait till your service advisor becomes available because only service advisors can process payments, as they don't have cashier any more. With the prices they charge for repairs, I am sure they can afford a cashier. I had to keep waiting. The manager was very nice. When he saw me annoyed, he right away found another advisor and asked her to process my payment. Other than that, everything else was great. My service advisor was awesome. Very courteous, and professional.
Muhhammad Irfan
Jul 20, 2022
5
Prompt and thorough. Recommend Mercedes-Benz of Stevens Creek.
Dawn Brandenburg
Jul 18, 2022
5
I recomend but with certain issues. My car had a recall issue, I booked an appointment....three weeks out. That date came and the service department cancelled on the day. They booked me the following week and a very nice fellow picked my car up about 8.30 AM and brought it back about 3.30. They must have disconnected the battery during service but did not correct the clock to the currenttime when finished.
Christine Stein
Jul 18, 2022
5
My service consultant was Vincent Hoang and he was very professional and easy to work with. He was thoughtful about the things I needed to take care during this visit and very efficient at providing updates of my car's services throughout the day. I can rely on Vincent's service expertise and really appreciate his wonderful assistance for my S580.
Manli Chen
Jul 16, 2022
5
We went for our car servicing and the staff was really helpful. They explained the process took care of us in a timely manner.
Gaurav Kumar
Jul 16, 2022
5
Our service technician John Stansbury made the experience efficient and easy. The loaner car was ready when I arrived, and the entire drop off took only a few minutes. John kept me informed of the status, including when my car would be ready. Dropping off the loaner and picking up my car took only about 5 minutes.
Andrew Miller
Jul 16, 2022
5
My sales associate Shah Baigzad was polite and answered all questions I asked. There was no pressure put on me to buy the car. Everyone I met in the process of buying the car was very courteous. It was a excellent experience!!
Margie Williams
Jul 15, 2022
5
My service person, Susan, is amazing. She is always prompt friendly and professional. No matter what small issue I raise, she has it looked into and checks herself. Her communications are timely and gives me a complete report before I retrieve my car. I am a long time client and intend to remain so.
Larry Wells
Jul 13, 2022
3
My only objection is that getting a car service especially through Mercedes Benz you expect high standards which I didn?t receive at this dealership for my vehicle. I would not be taking my car back here for service. They started the the regular service charge from $900 when I asked they took off few things and brought it down to $500 which is fine but then didn?t have the decency to clean the car while doing service. I had always been given a very nice clean car back from other Mercedes dealers when getting service.
Faiza Sheraz
Jul 13, 2022
5
Very smooth process with 100% satisfaction. Would recommend this service center for all your needs.
Sudhakar Kutagulla
Jul 12, 2022
4
Overall it?s good experience but I would like to point out that the auto loan interests is higher than other places
Junfeng
Jul 9, 2022
5
Ellen and Asad were amazing to work with! I started looking two years ago and Asad was very patient and in the end, Ellen found the perfect car. They made a great team. I love my new GLC300!
Nancy Martin
Jul 7, 2022
5
Been going to MB of Stevens Creek for over 20 years - great Team, terrific service. High recommendation!
Don Metzger
Jul 6, 2022
5
Honest and easy to work with Erica provided great customer service
Raquel Mirella
Jul 4, 2022
5
Great attention to detail. Loved the video sent to me that showed the work in progress. This is why you buy Mercedes.
Dean Tarrant
Jul 3, 2022
5
Very happy with the service I received several times at Mercedes auto-nation on Stevens Creek in San Jose, particularly from Erica Flores. She exceeded our expectations of great customer service. She took care of us when we arrived to the dealership with yellow “ check engine” light after completing recall at other auto-nation dealership. She accommodated us several times. Thank you, Erica. You are the best!
El Sima
Jul 2, 2022
5
Fantastic experience I had. Best in any country I bought a car. The team is super helpful and they settle for nothing less than the best for their customers. Very happy to be their customer….
Srinivas Bhattiprolu
Jul 1, 2022
5
It took some time for the repairs but the overall experience was great.
Faiz Khan
Jun 30, 2022
5
Great service and experience, keeps me informe on repairs constantly
Carlos Barrera
Jun 30, 2022
5
Pleased with communication and service. Didn’t expect any less. You guys were great, car was clean and running smooth.
Susanna Noble-Ycaro
Jun 26, 2022
5
Great professional experience.
Barry Wright
Jun 26, 2022
5
Had a good experience. Getting my loaner and timely conversation with my technician. My car is back and running
Delbar Jahanian
Jun 26, 2022
5
Diana Than at Stevens Creek Mercedes was amazing. Went out of her way to make sure everything was to our preference. Was quick to get back to us and positive attitude. Made this purchase a good experience
Abby Khan
Jun 26, 2022
5
Danny Ho has always provided me with excellent service.
Florica Enescu
Jun 25, 2022
5
Thank you Diana Than for all your help and excellent service. You did an amazing job.
Abby Khan
Jun 25, 2022
5
Really excellent experience here! The dealer gave me very detailed elaboration on the vehicle and help me find the exact vehicle I need,
Jie He
Jun 20, 2022
5
We had problems with our Sprinter RV and John Stansberry was exceptional to work with. He call us and kept us up to what was going on every step of the way. He was quick to respond and so friendly. We really appreciate his wonderful service. Best service we have ever had for our Sprinter.
Trish Schwenne
Jun 17, 2022
5
Excellent customer services & dealer facilities. Good job to my salesman Mr. Phil Ha & Sales Manager Di Wang.
David Nyam
Jun 15, 2022
5
If the parent company were as interested in customer satisfaction as this particular dealership, they could expand their customer base. The parent has never responded to any written question!
Roger Curry
Jun 8, 2022
5
Firstly, it was very refreshing to find a dealership with inventory and to be able to see and drive the model we were actually considering. Secondly, the service level and attention to detail was stellar. My advisor was Mundy and he was instrumental in my being in my new great-looking GLA.
Renata Budko
Jun 7, 2022
5
Professional and courteous as always. Would highly recommend Ethan Kurtz. He is my service advisor and is the best!!! He cared for my car as if it’s his own!! He explained everything that is going to be done in words that I can understand! My car was ready earlier than the expected time and very clean and shiny! Thank you Ethan Kurtz and Mercedes-Benz of Stevens Creek. !!!
Yuriy Abramov
Jun 6, 2022
5
Recall issues Very friendly and efficient
Todd Ridgway
Jun 6, 2022
5
Excellent service, very professional👏
Thuy Le
Jun 4, 2022
5
I liked the overall assistance provided to me and the staff was very helpful. They are very considerate to our requests and concerns.
Ramnath Kalakota
Jun 4, 2022
3
I was told when I made the appointment it would be 4 to 6 hours. When I dropped my van off he told me a few days. I dropped it off Tuesday morning and didn't get it back until the following Tuesday. Notified Friday after I had to use another vehicle to go out of town for scheduled buisness.
Julie
Jun 4, 2022
5
Service was good. Have been a long time customer. Susan my rep is very professional.
Mari Smith
Jun 3, 2022
5
We had a great experience with Mercedes-Benz of Stevens Creek. We had a great test drive with proper explanation about our options. We were given sufficient time to make a wise decision and got a great offer from the dealership. Strongly recommend this dealership
Parag Agarwal
Jun 1, 2022
5
I can’t express how A+ customer service can be! When you have Samer taking care of your car you are in great hands! He is very busy and with that he never lacks providing quality of service to you. Very knowledgeable and he spends time with you to answer all your questions. He keeps you informed on everything your need to know about your car’s service.
Ramin Z
Jun 1, 2022
5
Good service. On time. Provided with information. Made it easy to understand.
Praveena Tumu
Jun 1, 2022
5
Just completed my 1st service and had a good experience My advisor was friendly and checked the car throughly Only issue I see: it was quite busy at my appt time which I had to then wait & felt rushed once my advisor handled my car . Upon my return, I called in advance I was on my way & was told my car would be ready which was not the case Once I paid & dropped off the loaner car it too 20 minutes for them to go get my car. That was frustrating because I had an appointment to get to All in all it was a good experience
Joanne Orr
May 30, 2022
5
Recall done, drop off was quick and car was ready to pick up as promised
Rick Iwamoto
May 28, 2022
5
I brought in my old C class for service with a wiring issue that turned on the parking lights when the car was locked and continually drained the battery. My service writer, Danny H. indicated that he had seen the issue in the past. They sourced an OEM Headlight/Foglight controller from another dealer in another state. Very resourceful and saved me from getting stranded somewhere in the future. Thank You Mercedes of Stevens Creek. Great Job.
Bev Jacquemet
May 27, 2022
5
Overall my buying experience was amazing and one to remember. As a first time car buyer I was assisted by everyone at Mercedes-Benz of Stevens Creek by answering everyone of my questions and concerns. They also do an amazing job with providing you with as much detail about a vehicle that you are looking for. Overall amazing dealership with large variety and amazing sell representative.
Raul Ramirez-Gomez
May 26, 2022
5
Great Service. Phil Ha - thanks for your service while buying our first Mercedes vehicle from you guys! Keep up the great work.
Jayanta Samanta
May 25, 2022
5
Very nice, could not be better. Every details was taking care of.
Chiong Eaw Ooi
May 23, 2022
5
Great & Fast service. Highly recommend
Amanjot Nokwal
May 22, 2022
5
Got appointment for a service recall. Great customer service from beginning to end.
Muoi Luong
May 22, 2022
5
Completely satisfied, Samer our service advisor is very helpful and a likable person. thank you
Kings Autoshop
May 22, 2022
5
BOTH MY REP AND THE MECHANIC TALKED TO ME ABOUT THE ISSUE AND HAD IT RESOLVED WITHIN THE DAY.
Josephine Irene Harke
May 22, 2022
1
Reserved car and spoke to Ellen lans who assured me car was reserved and ready to pick up Saturday. Called her to confirm I was on my way about a 2 hour drive. After several attempts she had some other person call me to tell me the vehicle had sold. Unprofessional , and made me waste my time . This place does not honor reservations and just to make a quick sale will screw you.
Cain
May 21, 2022
5
Work done quickly with very little hassle. Service Rep very friendly and helpful.
Terry Ellis
May 18, 2022
5
Service was very accommodating, professional and friendly. Never felt pressured. It was a pleasure working with Kamil.
David Feustel
May 18, 2022
5
Great service, usually have loaner cars, and don't have to wait months for an appointment. Prices are a bit high compared to other dealerships but convenient for me and thorough with their work.
Patrick J Pedroso
May 16, 2022
5
Just had the first service for G Wagon. Their service was excellent. The tech advisor, worked quickly. The order was clearly.
Jerry Zang
May 16, 2022
5
Service was very accommodating, professional and friendly. Never felt pressured. It was a pleasure working with Kamil.
Dave Feustel
May 16, 2022
4
The buying process was absolutely perfect. Tony was amazing and made it a great experience! Service appointments have been made easy by John. He stays in touch and walks me through the process. My only complaint about service is that once I received my vehicle and the inside was dirty and it was obvious when it was serviced that they smudged the interior in several places and then did a fast birthday wash which left fine lines all over the outside when they hand dried it. The second repair service I had, they left the window privacy shade off the track to wait for parts and we?re going to send me away with it flapping on the side. I think for the level of vehicle Mercedes is, there should be a higher level of concern for good care of the vehicle and owner during repairs and maintenance.
Maren Becker
May 16, 2022
5
Teams there is very helpful and really takes care of their customers. I was ordering a GLS from them. The process was supposed to take 3 months for my order to be fulfilled. But the team helped me to keep an eye on all incoming ones, which helps me to get one much sooner than expected.
Wenjia Xie
May 15, 2022
5
Pretty fast & kind service. Easy in & out. Highly recommend Ethan at Stevens Creek!
Namhoon Kim
May 15, 2022
5
I love having the concept of the same advisor and as a result having a great relationship with Danny. Services are always a simple reservation process and always straightforward.
Mike Osako
May 15, 2022
3
Invoice said ?complimentary exterior wash? yet the vehicle was dirtier than when I dropped it off. It was covered with water spots and there was a 6? diameter bird turd on the front left section of the hood. I paid $5000 in repairs and service, then had to go straight to a car wash?not the service you imagine when spending over $100,000 on a vehicle.
Dan Thompson
May 14, 2022
5
My experience was excellent. Danny Ho provided excellent service.
Gary Mathews
May 13, 2022
5
Susan, the service advisor made the difference. This advisor has been supporting me for 5 years. With both my S and ML. Good service experience is a big reason for repeat purchase decisions. An area that needs attention is loaner vehicles. I had to wait 1 hour 5 minutes last time.
Azmat Siddiqi
May 13, 2022
1
Took my car in for scheduled maintenance with an appointment that was made a month in advance. The staff seemed unprepared and overwhelmed. I had prepaid my maintenance when I bought the car from this dealership, but Service department did not have any record of that. So I had to wait for their accounting staff to arrive at the office and sort it out. Then had to wait for a hour for the loaner car, promised when scheduling the appointment. I could see tons of other customers waiting for loaners and complaining of being late. Staff informed that the loaners are being washed/cleaned, hence the wait. After an hour when I finally got the loaner, it was visibly dirty and had not been washed in a month probably. What a waste of time! Too bad I have paid for all the scheduled maintenance of my new car to this dealership, or I would never go back here again!
Asim Naseem
May 11, 2022
5
The best service provider is Danny Ho! He is an absolute gem. He is professional, highly knowledgeable and respectful. Mercedes Benz of Stevens Creek is fortunate to have Danny Ho on their team. He is the best!
Maya Hamady Mezzetti
May 10, 2022
5
This is the 2nd vehicle I have purchased from Stv Crk MBZ and they have provided an excellant experience in each case. Very fair and efficient... my only concern is that I am still waiting to find that my used vehicle has 2 keys. ....the single key information was not delivered until after the transaction😳 Overall great experience and I would definetly return again. Robert Pizante
Robert Pizante
May 9, 2022
5
The service was smooth and Nate the representative was helpful and detail.
Chiquita Yan
May 9, 2022
5
We bought a GLB250 from your place with the help of Ellen Land, Diana Than and Di Wang on April 29, 2022. We are very happy with the purchase, it's an excellent car. I got some good tips of driving the car from Ellen and Diana. They delivered the car to us. Thank you so much guys! M.R. (Sean) Hong
Sean Hong
May 6, 2022
5
We comminucated with the dealer through email. The negotiation process is frendly and comfortable. The price is good below the market price. And the service is good too.
Yuan Zhu
May 5, 2022
5
We comminucated with the dealer through email. The negotiation process is frendly and comfortable. The price is good below the market price. And the service is good too.
Yuan Zhu
May 3, 2022
5
Always a great customer experience at Stevens Creek Mercedes Benz!
Swati Dagar
May 3, 2022
5
Easy to work with and very professional.
Raoul Shah
May 2, 2022
5
A positive experience overall. My agent was with a customer and a new salesperson was helping us out. The new guy could have used a little more enthusiasm. Lucky for him, we made our decision to purchase one of 6 CPOs in the lot before we got to the dealership.
Dennis Yeung
May 1, 2022
5
Easy process, well done! In and out in 2 hours for a new car!
Scott Kupor
May 1, 2022
1
Worse experience. I sent a written complaint to all higher authorities, even to the GM also about the bad customer service. no one even replied to the complaint. Looks like everyone is trying to save each other. Worse Dealership I saw ever.
Sanjeev Sharma
Apr 30, 2022
1
Very Very Bad Customer Service. Please go somewhere else. All are involved. Even GM also.
Sanjeev Sharma
Apr 29, 2022
5
Terrific experience as always. My service rep was Erica and we handled a fairly complex service (car was out of warranty, needed standard service and had a major issue with the cooling system) all via text. Erica was terrific with proactive updates, estimates and options. My car is now back on track and in great condition.
Julia Parrish
Apr 29, 2022
5
Nice experience, I would recommend this dealer to others. Also, David was an amazing sales agent.
Liyu Kuang
Apr 27, 2022
5
Good service! Thank you! Good to have a loaner car
Joanna Wang
Apr 24, 2022
5
I had a rare issue with my E450c. Randy and his team at Mercedes of Stevens Creek did everything in their power to make the experience as painless as possible, and provided me with a loaner that was similar to my car.
JR
Apr 24, 2022
5
regular maintenance and recalls are in place quickly with high quality.
Yuanyuan Liu
Apr 22, 2022
5
Very Good service👍👍👍👍👍👍👍👍
Jun Guzman
Apr 21, 2022
5
Great service. The salesman was honest and respectful. Helped please my needs
KayeLa Irene Marsh
Apr 18, 2022
5
Always Excellent with Steve Kirksey!! He listens and advises!! Then gives informative feedback o. The results!!
James Nichols
Apr 18, 2022
1
Finance department is very unprofessional and rude. Once you have told them that you don't want to take extended warranty(after lot of haggling), their attitude suddenly changes and they stop answering any questions or even helping in the contract signing. The person just gave me the iPad and did not help in answering any question properly. Very unprofessional. He did not give me the copy of the contract that I asked several times and I only got 4 days later in mail after 5 follow ups.
Agar
Apr 13, 2022
1
Well you guys wanted my review so here goes- I took my car in to the Mercedes’ dealership this week to just simply have the spare key programmed. It was only supposed to take an hour and a half but somehow it turned into an all day endeavor simply because I left the premises. I had to take time off of work and have someone else come and take care of my child once my nanny had to go home by 3 . I was stranded in San Jose the entire day (I live in Hollister). It was not a good experience AT ALL. Vincent did try and accommodate me by giving me $100 off my next service (if I ever choose to come back) for the miscommunication. I am still really disappointed with the entire experience.
Allina Garcia
Apr 7, 2022
5
I visited for repairs and explained politely. And staff were very kind. Thank you.
Yusuke Ito
Apr 7, 2022
5
The front desk, sales and finance personnel were very professional. They were considerate that I had a three hour drive back home; accommodated my request and helped me through the process. They all very good knowledge of the topics, answered my questions thoroughly. I would highly recommend MB of Steven’s Creek!
Jyothi Patri
Apr 2, 2022
5
My service advisor Nate Jones is the best. He is always prompt and professional.
John Weise
Apr 2, 2022
5
Timely and attentive service. Danny Ho provided trustworthy and thorough service for my car.
L. Sheppard
Apr 1, 2022
5
Troy has been my go to for years with any service needs. He?s always helpful and efficient. He always has great knowledge and advice!!
Sarah Reddish
Mar 30, 2022
5
It was the first service for my 2021 GLS580. It went very smoothly - Danny, my rep., was efficient and helpful.
Linda Alvares
Mar 30, 2022
4
Overall customer service was very good but there was some confusion among the staff (not my service advisor, Nate, who is always excellent but rather the supporting staff) during drop-off and pick-up that lead to delays. I would expect a nicer lounge from an upscaled dealer like MB.
Jonathan and Carla feldman
Mar 29, 2022
5
I saw the Tundra for an exceptionally good price. After a bad experience by two dunderheads at the Capital Mercedes, I called this dealership on Stevens Creek. I kinda didn't believe it, thought it was a bait-and -switch attempt. I even asked the salesman to take a picture with his hand on front of the camera so that it would prove that the truck was actually there. He probably thought I was on the weird side, but he accommodated me. I was treated with standard normal respect. I was shown the truck. Went on a test drive. Came back and did the paperwork. The finance manager got me the best deal I think I could get. I have been driving this truck for a couple of days now, and I am very happy with it. I can't speak, one way or another for the other sales people, but Gary Sandhu is the one who saw me though this purchase. I would recommend asking for him.
Tom Rodarte
Mar 28, 2022
5
Needed the car back in a day and Troy made it happen!
Shaila Sadrozinski
Mar 27, 2022
5
Great service experience with Danny. Only issue was when I came back to pick up my car, I noticed a black scratch mark on one of my doors. I notified the service rep (Danny was off the day I picked up my car) and they cleaned it up for me right away.
Mindy S.
Mar 27, 2022
5
Top notch service you expect from Mercedes. Great communication throughout process.
Mark Bony
Mar 25, 2022
5
Great cars, good service, Sami was very helpful and even helped me find a car for my daughter. I trust this dealership
Marta Sanchez
Mar 23, 2022
5
Great price, great purchasing experience. Good service too.
Li-Chih Hu
Mar 23, 2022
5
I continue to purchase Mercedes because of the Smythe European customer service department and the excellent customer service reps - mine is Giselle. While this time there was a glitch - when I came to pick up my car Friday after work and my service manager had already left they couldn?t find my car keys after I already paid online and was told my car was ready. I just kept the loaner an extra day which was fine since I had already filled it up with gas and Giselle, who was off for the weekend , located the keys and had the car parked and ready out front in Saturday. So A plus as always.
Judith Sklar
Mar 23, 2022
5
Service advisor was very prompt, courteous and kept on top of my card service and detail progress.
Muhhammad Irfan
Mar 19, 2022
5
Great Service Manager Susan Sulimani, Susan keeps me informed and very easy to work with. The quality of the service is outstanding as well!!!
Steve Lentz
Mar 17, 2022
5
as always it was great my rep Steve Curvy was great and very responsive, even delivered my car to my house
martha holmes
Mar 16, 2022
5
John Stanberry is my service advisor and is the best!!! He cared for my car as if it’s his own!! He explained everything that is going to be done in words that I can understand! My car was ready earlier than the expected time and very clean and shiny! Thank you John!!!
Malou Agustin
Mar 14, 2022
5
Simple, easy, quick. Appreciate the care and attention to detail I?m assessing and offering correction to rising maintenance issues before they become a problem.
Lourdes Hurst
Mar 12, 2022
5
Great customer service. The service advisor has diligently updated the status of service.
Chan Koo Lee
Mar 11, 2022
5
My vehicle needed scheduled service and some additional work repairs-never battered an eye ? or had a moment of concern for my beautiful Benz, I knew it was in good hands, as always!
Martin B Schulter
Mar 9, 2022
5
Danny Ho is the best service advisor always try to help you Thank you so much Danny Ho
Vo Ma
Mar 7, 2022
4
Had a recall on roof panel, they fixed a gas leak and another item. Got a new battery.
Laura Humphrey
Mar 6, 2022
5
I got the best service from Mercedes-Benz of Stevens Creek. Recommend to anyone who needs service
Zhu Hongwei
Mar 4, 2022
5
It was a really Excellent experiences to purchase from Mercedes Benz Stevens Creek.
Tien Lai Hwang
Mar 4, 2022
5
We met Diana Than back in 2017 and had gone in a few times to browse since then over these past few years. we just happened to stop by and said if Diana Than is working and still there we will buy a car finally. She has always been so helpful, kind, not pushy, very knowledgeable, and truly made me comfortable in my decision. The buying experience was simple; their was a lot of inventory compared to where we live. The sales manager was super helpful, financing was easy and fast. I would recommend Diana and Steven's Creek Mercedes to anyone
Monica Stephenson-Borla
Mar 3, 2022
5
Professional and courteous as always. Would highly recommend Danny Ho and definitely come back.
Julie Zhu
Feb 27, 2022
5
Felt with Kevin internet sales every item was handled in a very timely manner and will definitely deal with this person again
All-Tech Machine & Engineering,Inc
Feb 27, 2022
5
Ms. Estelia Muniz has been very supportive to understand our needs. She was extremely patient to schedule talks to figure out the best plans for us. ESTELIA is welcoming and caring. We feel great working with her.
Anni Wang
Feb 26, 2022
5
Friendly and accommodating when I came unexpectedly to test drive a car
Allison Smith Lopez
Feb 24, 2022
5
My service manager, Troy, handled every issue in a timely and quality manner!
Janet Akin
Feb 23, 2022
5
The Staff Ellen & Giselle were very helpful . The repair done was also good
Wilson Jaya Kusuma
Feb 22, 2022
5
Definitely recommend Mercedes Benz of Stevens Creek, great and friendly people. We were helped by Kamal Massoudi, extremely experience financial service manager and Asad Hanif, great and patient sales person. I have to Thank them for answering all my questions with honesty. I am so happy with the suv I purchased. Thank you to the reasonable price you negotiated. You can be assured that I will certainly recommend your services to all my friends and family. Thank you for a great experience.
Rocio Gamboa
Feb 22, 2022
5
Easy to set up an appointment. Service advisor knew what he was doing. Cost was equal to estimate.
Timothy Rohm
Feb 21, 2022
5
My Control module for SAT radio was replaced quickly and they did a great job. The part came in the day after I dropped off my car. Thank you for always doing the best to take care of your customers.
Valerie Dobson
Feb 16, 2022
5
Excellent service for the service call. Prompt service. Car washed and ready to go
Ruby Lyons
Feb 16, 2022
5
Everything was great, and I had a good experience with Mercedes. They loaned me a car while they did the service on my car. I had a rep that I haven't worked with before as he wasn't my usual person who is Danny Ho, but he was great and accommodating me in a very superior way. I have been going here for about 30 years and I trust this dealership.
Josephine Irene Harke
Feb 16, 2022
4
Minor work done. Was done within a day. Process went smooth although Mercedes ought to include loaner calls for these recall-based repairs.
John Gudmundson
Feb 16, 2022
2
The greeting staff at this place are as rude as you can get especially the woman named Tiffany. The service advisors take a while before coming to you while leasurely walking around. Not the high quality service that Mercedes should provide especially for THAT kind of money!
Lena Paritskaya
Feb 9, 2022
3
I have been using the same location since 2006. For the first time i got really disappointed. I left my 2006 Mercedes to Stevens Creek for bodyshop. I could have gone somewhere else for such an old car but since i like the car so much I decide to work with professionals. It turned out that they are outsourcing it to Auto Nation collision which is cross the street. That department is definitely not easy to work with. But my issue was different. I left my car for general service around thanksgiving last year and left my car again for bodyshop right before new year. When my car was fixed for the bodyshop i drove the car 2 miles and realized that the steering weel was not functioning well and i was about have an accident. I went back and asked them why the has that issue and still delivered to me. The car didn?t have the problem when i left the car before new year and the car was already at the maintenance department not long ago. I am not sure how this such an important problem was missed twice. Anyway. Like as i said. I used this facility for last 16 years and was not expecting such service both from bodyshop and the maintenance department.
Cengiz Cinnioglu
Feb 9, 2022
4
Good -Susan. the rep was very helpful and competent
Frank Morris
Feb 6, 2022
5
My advisor Steve was able to get the work done in a timely manner. He kept me posted on the schedule and the car worked perfectly, was nice and clean when I picked it up.
Kai Leung
Feb 4, 2022
5
Everyone was great to work with from service writer to technician
Suzanne Granger
Feb 3, 2022
5
Although we still had to pay a sizable ?Market Adjustment? fee, overall we are quite satisfied with the purchase
Jin Koo Kim
Feb 3, 2022
5
VERY SATISFIED FOR THE EXCELLENT QUALITY OF SERVICE WITH A TIMELY MANNER OF DEILVERY.
Salvacion Makil
Feb 2, 2022
5
We purchased a pre-owned vehicle from Ellen. She made sure we were fully informed and well cared for every step of the way. Thank you Ellen!
Randy Statton
Jan 17, 2022
5
To say that my husband and I were impressed by the professionalism and customer service we received while purchasing our 2022 GLE 350 is an understatement! From the moment we walked through the door, we knew that the two-hour drive to Mercedes-Benz of Stevens Creek was worth it. The whole buying process was smooth and enjoyable. Jaysen was extremely knowledgeable about the vehicle’s features and took us for an enjoyable test drive. He answered all of my questions, synced the vehicle to the MB app for me and made sure I knew how to operate everything before I departed the dealership. The finance manager Dominick was extremely efficient; he explained the contract, all available packages, and was eager to answer any questions we had. Anyone who dreads the process of reading through legal disclaimers and getting lost in fine print would definitely greatly benefit from dealing with a financial manager like Dominick. As a final surprise, we were presented with a thoughtful gift to accompany the purchase of my dream car! On a scale from 1-10, I’d have to rate our experience at least at 11! If you are in the market for a new or used vehicle, trust me, this is the place to get it.
Mirka Thompson
Jan 5, 2022
5
Danny Ho is the best service advisor!
Frank A. Cheap
Nov 10, 2021
5
I called the dealership and spoke with Tony C and I told him what kind of car I was looking for and I will be there within the next hour I got there and he had everything ready for me the car I wanted and in several of colors to choose from Tony is so knowledgeable ,personable , professional and very efficient …Benz of Stevens Creek you guys have a true Gem ..Thank you again Tony C I will make sure to come see you when I upgrade 🤪
Marlene
Oct 31, 2021
5
My services guy Steve Kirksey is the best. I moved to Cadillac and came back to Mercedes just because of Steve the great customer service anf support from Mercedes.
Mike Montgomery
Sep 20, 2021
5
Friendly staff. Great service. Clean environment.
Hien Ta
Sep 15, 2021
5
The Service department is outstanding.
Russ Rutledge
Sep 2, 2021
5
First rate service, professional staff.
Gregory H Blaine
Sep 1, 2021
5
They fixed an electrical tail light problem others could not fix
Ron C Rundell
Aug 30, 2021
5
Charlie Fish is awesome, always goes the extra mile to get our cars serviced to our demanding specifications and always treats us more like family than just a customer. The sales team is very helpful when we are looking for a special vehicle, they rock too!
Keith Hansen
Aug 14, 2021
5
Charlie Fish is my Advisor. He does a great job of servicing my car for the last 12 years. He is thorough, kind, friendly, as goes the extra mile to make sure everything is right, and in top condition.
Gae La Torre
Aug 10, 2021
5
My service advisor (for the last 10-15 years) Danny takes care of me. I cannot recommend anyone nearly as good as him. 10/10 #e43amg
Bijan Amir Yavari
Aug 8, 2021
5
My service advisor Susan is very knowledgeable, professional and personable. She truly looks out for her clients. She explains what has been recommended by the technician and will tell you what should be taken care of right now and what can wait to be corrected. I trust Stevens Creek Mercedes with my vehicle.
Clovis Mirassou
Jul 16, 2021
5
David N, and Kith were wonderful! Very easy going and easy to work with. Will definitely be returning here for all my new vehicle needs!
Wonderful
Jul 15, 2021
5
Charles is the most outstanding service advisor I've ever had in 30 years. I've owned every luxury brand. Lexus, BMW, Jaguar. Porsche, Cadillac. Charles Fish in Stevens Creek Service Department is the most dedicated professional I've ever had the pleasure of working with. He is a hard working man who will call you at 7pm to keep you up to date on the status of your car. He works late to make his clients happy. He really is one of the biggest assets that the dealership has.
Michael G
Jul 4, 2021
5
For personal reasons we had to return a leased car early that we really loved. Kenneth made the vehicle return process very easy and he did an amazing job in finding a replacement car that met all our needs for a new vehicle. Kenneth listened well and followed up on all action items in a timely manner. When we had a minor after sales issue Kenneth took care of the issue which was very much appreciated. We can only recommend working with Kenneth and the dealership as we had a great experience with both.
Joachim Zippel
Jul 1, 2021
1
One of the worst dealers I have ever worked with. BEWARE - Check their BBB rating and complaints. I had it enough with these [non-permissible content removed]. Requested warranty cancellation and was informed that it will take 6-8 weeks. Within week 7-8 weeks I requested updates and Sean Shah, Customer Financial Services Director, was the rudest person I came across. I was pushed back that its not 8 weeks yet and I do not have any right to ask for update. Now its been 10 weeks. I been asking updates but they stopped responding. This includes Sean Shah, Moe Afschar, and Aaron Riddle. Good luck with a director like Sean Shah who stop responding because customer request cancellation - and being rude just because a customer ask for update. I have utilized everything possible to reach these guys but no response. Now, I am in process to go the legal way and my lawyer asked to confirm their legal address to serve the summons for the court, and these guys again telling me that someone from the customer relations team will contact me to provide the address. I hope every buyer goes thru their BBB rating before doing any business with this dealer.
GuriqbalC
Jul 1, 2021
5
I am loving my new car! It is by far the best ride i have experienced! Thank you!
Cindy S. Wong
Jun 28, 2021
5
Pleasant experience in the purchase of my vehicle. Tony Chiem was very professional and friendly.
MichelleG
Jun 28, 2021
5
Great service, organized, timely.
Lori Fox
Jun 23, 2021
5
I'm very happy with my service advisor Susan Sulimani. She's awesome and hard working. She always goes above and beyond customers service. She's honest and clear, in explaining, what needs to get done. I leave with a positive feedback on my next service.
Al Baquedano
Jun 17, 2021
5
Samad was wonderful to work with during the purchase of our new GLC SUV. He found the exact package we were looking for during a tough market. He made sure our purchase went smoothly, answering any and all questions we had. Samad spent extra time after the sales was complete, walking us through the details of the interface of our new car. I highly recommend Mercedes Benz of Stevens Creek and particularly, Samad.
A Morris
Jun 16, 2021
5
He called several times and handled everything well. Asked for pictures and had the part ordered.y car was ready on the same day.
AzadehT
Jun 15, 2021
5
Awesome staff and facility, They made our purchase process easier and less stressful. Kenneth from their internet sales team and Vi from their finance team helped us out and both were awesome to work with.
Nygel DC
Jun 13, 2021
5
My service advisor, Nate Grant, was great! Friendly, professional and very helpful.
Ed Hansen
Jun 12, 2021
3
I took in my car for a B service and when I went to pick it up there were scratches all over it! My service advisor Danny was very nice since I was extremely upset and offered to detail it. When I went back 4 days later the scratches were out but there were awful swirls all over and the car looked “cloudy”. That’s when I had to ask for a manager. They ended up sending it out to a detail service. I went back to pick it up and it looked great but I was upset no one came out to talk to me or even call to check it. Just the attendant lady when she checked in the rental.
Jcripps88
Jun 12, 2021
5
Prompt and courteous service advisor.
Gregori
Jun 12, 2021
5
Excellent service! Erica the service advisor was extremely helpful.
Utpal Shah
Jun 11, 2021
5
Excellent service in MB Steven Creek and most especially our advisor Ethan Kurtz who helped us a lot when we had bad experiences and problems after our service in Autobahn Belmont..
Edellen Del Rosario
Jun 9, 2021
5
Had my tire damaged. Took the car in and they covered it under warranty and replaced it. In all my past visits, the staff has always been excellent and competent.
Muhammad
Jun 8, 2021
5
Thank you do much for taking such care of me and my car! I recently switched to Stevens Creek as it is closer to home and a friend of mine works there. The service was efficient, friendly and professional! I highly recommend Mercedes of Stevens Creek!
Shemeika Fox
Jun 1, 2021
5
Their courtesy and decency
Ning Hsieh
Jun 1, 2021
5
I am happy with the services at Mercedes-Benz of Stevens Creek. My advisor is very helpful. Highly recommended.
Joy Zhao
Jun 1, 2021
5
Extremely courteous and professional service advisor John S.
Susan.W.
May 29, 2021
5
Very organized and helpful technicians.
Mary Lyle Nolan Galvin
May 26, 2021
5
I recently took my GLC 300 for service to the Stevens Creek dealership and had great communication with my assigned service provider. I am on a prepaid program and am able to drop off the car & pick up a loaner, which is really convenient. And the added bonus is that the car came back to me detailed clean!!
Nicole Miller
May 25, 2021
5
Danny is great and always help me with good service and experience.
Kennethe Zhang
May 21, 2021
1
Words can not describe the true levels or impacts this experience has had on me and my fiancé. Her and I are both living on borrowed time as a result of pre-existing health conditions and I really wanted to allow her an opportunity at some of the more ideal experiences in life, but instead she's being forced to watch helplessly as these people at Mercedes Benz of Steven's Creek methodcally and without conscience, drain my pockets and my insurance policy for everything damn thing they can. To date, in a matter of only 1 week, they've managed to rake me for $14,000 with a balance of roughly $19,000 still remaining, on a vehicle purchase of 16,782. When I go in to talk about the situation no one is willing to listen. They avert their eyes in the opposite direction with responses all indicating the same thing :"you need to speak with your sales advisor" or "I don't know, I'm not the one who sold you the car". When I call they send me on phone looks, always resolving me to speaking with a machine. My car was just serviced there for extensive damages, and the Service Manager would not even allow me to physically see the vehicle until I signed over a 7,000 dollar insurance check. I mean, he would not allow me to even glanced at it from atar. I HAD TO SIGN THE CHECK FIRST,a check that was in his physical possession. Eventually I conceded, and he returned to my possession literally bought me to tear. The car was FILTHY! IT LITERALLY DROVE LIKE AN OLD DATSUN. THERE WAS NOTHING ABOUT THIS VEHICLE THAT COUKD BE CONSIDERED EVEN CLOSE TO HAVING THE CHARACTERISTICS OF A MERCEDES [non-permissible content removed] BENZ
OUTofTIME
May 21, 2021
5
From the return of my leased vehicle to Marvin assisting me with choosing a new one, I felt valued. The process was smooth and I was given all the time I needed to make a decision. After he toured me through the whole lot, he explained all features in detail to narrow down my choices. Not to mention he assisted me a few times once my vehicle was off the lot. I also want to show my appreciation to the gentleman that helped me at the end of my sale in the finance team.
TriciaK
May 18, 2021
5
Customer service by Asad Hanif at Stevens Creek MB was great. I wish there were more people like him in customer service in other MB dealerships. I will definitely going to recommend others to this dealership.
Mohammed Shaheed
May 17, 2021
5
From being greeted upon drop off to pick up, the attitude of personnel were very professional and efficient. We appreciate that very much.
AkiMizushima
May 17, 2021
5
Thank you Susan Sulimani. Our Benz has had some very difficult to diagnose problems that have necessitated several return visits. Turns out that it was hidden rodent damage. They just kept plugging away until the damage was found and it wasn't easy. Susan has been a blessing for the past years we have had her as our advisor. She does a very effective job of interacting with the service folks who do the work.
Harry Robertson
May 16, 2021
5
Troy was amazing! Very willing to work with my time schedule and provided great service to my GLC! Thank you!
Katherine Anne
May 15, 2021
5
My service was for a "AEM". Jake, my service advisor was excellent and highly recommend. I have worked with him a long time.
Christina Knox
May 11, 2021
5
The staff at MB of SC have repeatedly found ways to provide service above and beyond what is expected. We have been extremely pleased with the treatment we receive, whether it be in sales or service. Highly recommended.
Mike Moul
May 8, 2021
5
Efficiency Reasonable prices
Judy Ann
May 7, 2021
1
Brought my Sprinter for the diesel emissions fix and when ready, 5 days later, it was dirty and with multiple bird droppings on it. I asked for it to be cleaned up and was told first by the pickup desk person that they do not wash cars. I then went to the service receptionist who proceeded to find the service manager who bluntly told me that because it's a van, they store them outdoors and they are not responsible for "acts of God". I then asked for a wash voucher at a local car wash, and he said that they don't do that. Needless to say that I was not happy with their response.
Hans Mellberg
May 6, 2021
5
I had the best experience with my service advisor, Nate!!!!
Neda Ghalambor
Apr 23, 2021
5
Efficient and timely. Easy to obtain and return rental car while having my car serviced
AMcCaskey
Apr 22, 2021
5
My Service Advisor, Ethan Kurtz, was EXCELLENT & highly recommend!
Lisa Beauchene
Apr 21, 2021
5
I made a maintenance appointment with my favorite service person, all went as smooth as could be!
kmrkmrk
Apr 17, 2021
5
Repair work seems fine. The ML 350 runs well, but did lose a bit of fuel mileage. Old highway was 33, now it is 31.3 mpg. Sure the DEF consumption will go up as well. Can't comment on cost because all of the work was completed as part of the emissions settlement. Could not get a loaner car, van service was discontinued due to the pandemic and dealer would not cover an Uber. Most dealers do. Not a big issue.
Not one
Apr 17, 2021
3
I did not want to do review because my review is not going to be positive. Overall the service was okay. But when I was driving home I noticed some marks below the handle bar. Some mud was spread all over plastic cover and scruff Marks on drivers door rail. This was my long time back to Stevens Creek Mbz and I was disappointed. When you are accustomed to a meticulous job, this was a big “No”! This may not be a big deal, but I’m wandering how the actual service on the car had been done. Not a pleasant one for sure and suspicious.
Sonip21
Apr 16, 2021
5
My service was for the airbag recall. Erica Flores, the service manager, was most efficient and courteous. She expedited the work and it was completed in a very timely fashion. I was very impressed with this service, including the surprise car wash.
Nelly Furst
Apr 13, 2021
5
The staff took time in answering questions & addressing my concerns. Valeria(sales) & Josh?(financial service) did a great job. Thank you guys!
Honor Godoy Knight
Apr 12, 2021
5
Highly recommend this dealer! Ask for Ellen. She will set you up with the right car and is super timely. The entire leadership & staff team has been professional and kind with all my needs.
Fatima Qureshi
Apr 12, 2021
5
Very professional. Complete the work as promised.
AMREYES
Apr 8, 2021
5
Service on my S550. The loaner car was so important. Charlie really helped me throughout this process. The insurance covered most of the complete service
2013s550
Apr 5, 2021
5
They did a good job on fixing the recall I had on my car
Kevin m
Apr 1, 2021
5
this experience has been exemplary.
Jonathan MH
Mar 31, 2021
1
While having full warranty the transmission was giving problem! Taken to the dealer three times and it was just a quick fix Warranty expired 2 months later big problem with transmission It took from December 2020 until now March 2021 to get a new transmission from Mercedes Benz as they did not want to replace it while under warranty I want to believe the dealer was helpful, during all this time I will asume transmission comes directly from Mercedes and not at the dealer cost However three months to get it resolved is unheard
Rafael Villalobos
Mar 30, 2021
1
Bought a used car from mbz San Jose. Turned out registration was expired. It has been a month and dmv has not received any paperwork from them. Still in previous owners name!!
Fireman mike
Mar 30, 2021
5
I just got my brand new GLS from Mercedes-Benz of Stevens Creek. The sales manager Chris is very nice and responsive. He helped me to get the right GLS with my favorite color, options, etc. quickly. Overall, it is a great car purchasing experience.
Cynthia
Mar 29, 2021
5
Jake is the best service advisor, I’ve worked with him a long time. Just wanted to say thank you once again for helping us and so patient with our questions.
Julie Child Yeomans
Mar 28, 2021
2
Service was misrepresented in service contract at purchase but service performed according to spec.
nonames
Mar 22, 2021
2
I am happy with the car purchase I made in 2018, and have been using this dealer for my service for the past three years. I am a single, female parent and every time I make a service appointment and ask for a loaner car (as I have a toddler), I am told I have to book three to four weeks out. The following has happened to me twice--as I cannot be without a car having a baby, I have waited in the lobby while my service is being completed. Upon getting there both times, I asked the loaner service desk if there was any way I could get a loaner available so I did not need to wait around. I was denied both times, claiming there were "no vehicles available." BOTH times I have witness white males, also coming in to service their vehicles and having no loaners available, find their service rep saying there were no loaners available and ask for a car, and BOTH times, I have seen the MB male employees say "No problem, we'll get that taken care of." I paid around $60,000 for my vehicle at this dealership and have been loyal to them. I imagine these two men in both instances paid around the same, as well. I conclude that my issue for loaners both times have been on the basis of sex. For the record, I would like to note that I also have a comparable BMW, as well, and I take it to the BMW service center across the street. I have had no problems getting a loaner, even the day of.
JenniferH
Mar 21, 2021
5
Mr Stansberry is always a class act. Easy to schedule with. Accurate/fair estimates on the work. Always good about communicating process and estimated time for completion. I drive pass many other dealers to make sure it gets done right by going here.
T Boo
Mar 17, 2021
5
Service Manager is a nice person, he guided me all the works and recommendation , good and detailed explanation . Nice and user freindly and patience communication. Delivery the car is on time. Follow up call is helpful for me scheduling my work.
Gaia777
Mar 15, 2021
5
As always, easy to check in, knowledgeable, efficient and friendly service personnel and a clean, fun to drive loaner car. While performing my routine service, the tech noted some additional work needed & did that too, covered by warranty.
Bill Krivan
Mar 14, 2021
1
I got an appointment for the air bag recall on my car at the Mercedes Service Center on Stevens Creek. I showed up at the appointed time and was told it would take a couple of hours. After 2.5 hours, I was told they didn’t have the air bag module and I would need to re-schedule. I received a voice message later saying that there was a shortage, and they would let me know by May. I called a service center the next day, referred by my mechanic, and was told to bring the car in for immediate service. Apparently, there is no shortage for recalls. I found the treatment at the Mercedes Stevens Creek Service center very unprofessional and inconsiderate.
Raman Rajpal
Mar 11, 2021
5
Danny Ho provided very good service and had my car ready exactly as the time he estimated. Great job!
Qingwen Cheng
Mar 11, 2021
5
I love working with Troy. He's responsive, communicates well and has a pleasing personality. He works hard to support his customers.
Germaine Gaudet
Mar 11, 2021
5
Great customer from Charlie Fish. Will definitely recommend to all friends.
Stanley Granger
Mar 9, 2021
1
This dealership checks out the moment you give them your money. Finance director is a complete joke, can’t add, has zero finacial background. He said he went to school for psychology, reassuring when you get no paper work from your purchase and MBF shows no documentation of the money you have them a month later. . Has not paid off my car they took as a lease return. Called and emailed 10 times this week.
Mike Brock
Mar 4, 2021
5
He is very kind and honest. thanks for your help
JONGMAN YOON
Mar 2, 2021
5
Very friendly and working hard to convince customers I appreciate their efforts and kindness
Dongmoon
Mar 1, 2021
1
TL;DR I brought my car here for a simple battery change service and ended up with a totaled car. I would not recommend coming to this dealership. I brought my car to the dealership for a battery change. It took more than a month for them to complete the service. Given that the service was done during Covid-19, this delay was understandable. HOWEVER, when I went to pick up the car, I found that the flooring under the back passenger seats was completely flooded with water. The water had seeped through the panels and damaged the internal parts of the car. As a result, my car had to be totaled. Mercedes Benz of Stevens Creek refused to take responsibility for this negligence. I will not be returning to this dealership and would highly discourage people from getting their cars serviced here.
Dan Zou
Feb 28, 2021
5
I had to bring my car in for a recall item and asked if they could expedite getting it done while I waited. Jake was awesome and got me back on the road in an hour and a half.
Mike Denevi
Feb 27, 2021
5
She was helpful in finding the car as well as helping to close the deal.
Abe Korgav
Feb 27, 2021
5
I’m very happy with their service
Tania Benjamin
Feb 25, 2021
4
Overall satisfactory. Professionally handled.
RajModi
Feb 25, 2021
5
My experience at the dealership is OK, SA worked really hard to resolve my issue but the results are quite disastrous. To begin with, due to the issue in tire and wheel insurance claim, I have to wait for over a week to get my car back. During this time, no loaner was provided and I have to make several phone calls myself to escalate the claim to get it approved. I wish there is more support from the dealership. Then about the issue. It is to replaced a cracked wheel TWICE. The EXACT SAME WHEEL cracked again in 392 miles after the first replacement!!!!!!!!!!!!!!!!!!!! Just to be clear, those 392 miles is mostly local commute under 50mph and I do not recall any incident that would lead to a cracked Wheel. I highly suspect the replecement of the orignal wheel was not done properly, or it has not been replaced at all! This is quite unique experience for my 10+ yr experience as luxury performance car owner. I am not sure if any investigation can be conducted on my case since all the work has been completely on my car. I would really appreciate the effort if any people from management can help look into my case. As an AMG owner, I was really disappointed about my expereince and would not consider owning another AMG for at least next 5 yrs.
Kejia Fang
Feb 22, 2021
5
Rodgrio has always been welcoming when I am there. He has a smile on his face and willing and ready to help.
Peppamaui
Feb 18, 2021
5
Flexible appointment rescheduling. Quick yet high-quality service.
Ranran Li
Feb 15, 2021
5
Stave Kirksey is the greatest
Lou Zanger
Feb 5, 2021
5
I did not have an appointment but was seen right away, I had low pressure in one tire and it was quickly determined there were two nails in my tire. This was taken care of right away while I relaxed in the comfortable waiting room which was arranged to be socially distant. Everyone I had interaction with were courteous and friendly. Overall a pleasant experience minus the great coffee due to Covid. It was communicated to the service technician that there were two nails , so it would not be overlooked and I did not have to make a return visit. Thanks to all.
Dolores Lichtenwalter
Feb 5, 2021
5
We have been using this dealership since buying our ML400 there for service. Charlie Fish is our Service Advisor. He has been excellent to work with over the past 7 years! We have been very happy with Charlie and mercedes-Benz of Stevens Creek.
Denise Turner
Feb 5, 2021
5
We leased two cars with Fletcher Jones for 6 years in the past and obviously went back to them for a new lease. The agent who helped us in the past was retired and the new agent didn't meet our expectation. We looked around and stopped by here in Stevens Creek. Talked to a young nice gentleman which was very helpful and then he passed us to Solmaz, a very nice lady who tried to find what we were looking for. Even though there was an issue at the beginning with a recall on the new leased car but the Stevens Creek team including Kevin, Store Manager (I believe), Chris, Sales Manager, Aaron, Finance and Solmaz helped to resolve the issue and keep us happy and satisfied with the service. Thank you and keep up on the team work.
Arash Fi
Feb 5, 2021
5
Decided to tint all of my V windows on my 2021 AMG A35.. price was comparative to local tint shops. However the plus is the customer service & of course a curtesy vehicle is provided. The tint looked great! And I felt like I was picking up a whole new car!
Stephanie
Feb 3, 2021