Recent Reviews from Mercedes-Benz of Stevens Creek

Kind and excellent service

Everybody is super nice and very helpful , finally got my Tacoma, it’s a super nice truck

very good experience with my fix. Susan help me to get the loaner during my fix and provide me necessary updates.

Courteous and on time

Bad experience with Mercedes Benz Steven creeks,California by their representative

Very friendly and helpful staff!

The service is pretty good. The sales manager Phil Ha is very helpful and resolved my questions timely.

Worked with Steven and he was awesome!

For several years now I have been very satisfied with the service department at Mercedes of Stevens Creek and my service advisor Susan Sulimani, who is experienced, consistently professional and efficient.

Ethan Kurtz did a great job guiding us through the service that we did on our car. The car was returned to us clean and functioning well. We appreciate all the work by the mechanics who handled our service on the car.

I?ve been to a few dealerships but Nate always takes care of me and my car. I can?t say enough good things. He?s responsive and timely as well as honest.

Long wait to be checked in, after checked in I had to ask for the advisor a few times. Car was washed and left wet outside and inside.

Good service experience

I recently took my Benz for service at the MB of Stevens Creek. My service manager Susan Sulimani was very professional and prompt. All my service needs were met to my satisfaction and really appreciated a washed/clean car upon pick up. Thank you Susan for always making my experience at your dealership a positive and pleasant one. I look forward to my next visit. Thank you.

Customer service kind of not Ok, but the internet salesperson "Kamil" is phenomena.

As always we were welcomed, this time by Francine who was very polite, checked us in and prepared us for “friendly” John. As usual John explained exactly what the mechanics were going to do and gave us an estimate of the cost. Later on he called us and told us exactly what the problem was and the exact cost and asked for our ok. It never fails at Stevens Creek were the employees are all very friendly and willing to explain any questions you might have. It’s always a pleasure to go there! I wouldn’t take my car to any other MB dealer!

Customer service person very helpful and not rushed. Facilities clean and modern. Lead time from booking to service is too long . . . six weeks. Despite having an appointment they still needed my car overnight.

Service by Danny was great- professional, quick and friendly. A+ for everything service related- the car wash not so much!! Thanks Danny-see u next time!

John Stansberry was very receptive and of great service. Thank you.

I want to take this chance to say a huge Thank you for Mercedes-Benz Stevens Creek team for helping me to get my new dream car! You are so professional and I feel so lucky to get your help and support. Within a few hours a got approval, all the process went so smooth. I wish all the team a great success and lots of happy customers in 2023 and ever. Thank you so much! I'm enjoying my new Mersedes-Bez :)

I had a great experience with Marius(Sales) and Dominic(Finance) when purchasing my new Mercedes. I can't recommend them enough!

I would’ve given them half a star if i could Susan from the service department is the worst service advisor and the worst customer service representative i have ever came across, she’s rude always in a bad mood and always refuses to actually do her job, the second time my sister brought her brand new GLE for a recall and again Susan was there to provide the worst treatment ever! overall the dealership crew and the service crew are awesome but if you are assigned with Susan i only can tell you to change her asap.

Expensive but good service. The service advisor was very helpful and knowledgeable.

I would’ve given them half a star if i could Susan from the service department is the worst service advisor and the worst customer service representative i have ever came across, she’s rude always in a bad mood and always refuses to actually do her job, the second time my sister brought her brand new GLE for a recall and again Susan was there to provide the worst treatment ever! overall the dealership crew and the service crew are awesome but if you are assigned with Susan i only can tell you to change her asap.

got tire pressure checked and wiper blades replaced. Also got car washed as a plus.

Good advisor, quick service but very bad carwash job unlike my last visit needed to do better

Nathan is an impeccable serviceman and the entire Mercedes staff makes you feel like family with the quality of customer of service. I’ve been here for years and always felt comfortable with leaving my car with them. I highly recommend bringing your Mercedes here for any service needs.

Work was for class action suit repair work and also for a recall notice for defective software for my water pump. First, it took quite long to get appointment for recall work. No loaner was made available to me despite the long lead time for my repair and also that this was recall and warranty work. My service advisor (Susan) texted me to say that my car was ready. I told her I was “On my way”. When I got there my paperwork was not done or ready and she was nowhere to be found. The cashier had to go to her desk to get my paperwork. I waited for about half an hour. Once I had my car and had left and was reading my paperwork. I see a notation that the service mechanic noted that my car was starting slowly. No one let me know this before I left to pick up my car or asked if I would like to have this diagnosed. They had my car for more than one day so it was possible to have let me know. What was very upsetting beware that I had already authorized $300 for diagnostics (that weren’t used). Susan and I went round and round as to why I had to authorize $300 when I was there for recall work and warranty work (I have my own ODB reader to at indicates my issue was related to my extended emissions warranty). I will have to make another appointment to have the slow starting issue diagnosed. I feel that these folks just do not value their customers’ time. After my appointment was done, Mercedes’ Benz of Steven’s Creek started to immediately spam me with emails that I needed to have my brakes worked on and also replace my tires. My brakes were replaced a few months ago (they are fine) and my tires were JUST replaced three weeks ago. They are brand spanking new. It is clear that they are not actually inspecting my vehicle. With this attention to detail, how do I trust they are actually inspecting my car or are even doing the work I went in for? I’m concerned. This is why I no longer let them service my car for day to day work.

Had a great experience getting my car serviced here. I had a concern after the service and Erica quickly made an appointment for me and got my concern checked out properly. She made sure that the work was done to my satisfaction.

Exceptional service. Courteous and helpful professionals. I truly appreciate the support from their Service team though it was way past their business hours. Thank you !

Nate was my service associate as I went in for tire replacement after getting a flat. He helped me out in choosing the correct set of tires and set me up with a courtesy vehicle even though I hadn’t been able to book one due to the nature of my emergency. Also appreciate the the quick turnaround on the repair. Thanks!

I have been going to Mercedes of Steven's Creek for service for over 10yrs. These past 2 visits have had much longer wait times, specifically at loaner pick up and getting my car back even after I paid online and scheduled my pick up time. They only had 1 person managing the desk. He was working as fast as he could but needed more help. A group of 5 of us customers in line asked for a manager who eventually came over, looked for a key for something else, and left even after seeing the long line.

Bill is probably the worst salesmen I have ever met. He lost my 80k sale. Thanks to his unmotivated attitude. If you come here, try to go with somebody else.

Car running great. Erica did a good job following up and listening to my concerns. Only miss was the interior light I mentioned but it can wait for next time.

Erika was excellent - kept us informed - good recommendations

great customer service and communication

Ask for Kamil Eshagh, great sales manager who will help you find what you need.

Super expensive to diagnose problem ($300), and super expensive solution proposed ($6200) - and kept the car for five days. Took the car to a local repair shop, diagnosis cost $54 and 20 minues, and proposed solution cost $500.

This review is for their service department. I've always taken my car to this dealer for service with Nate Jones as the service advisor. I have zero complaints about Nate and his service. He's always on top of things such as; making sure my concerns are addressed and TSB/recalls are completed while the car is in their hands. His service is truly unmatched. Not just him though, the guys that usually attends in Loaner car/service drive are always courteous and easy going! Thank you Nate and team

Great customer service

After a small issue after dropping off my car, the Stevens Creek location went above and beyond to make things right and correct the situation. I so appreciate all that they did!!

Danny Ho my adviser is excellent and responsive always

Sales team provided excellent customer service Very knowledgeable and friendly

My first time to use this location to perform the annual service on my AMG. I’m very pleased with the service . My car is performing better. The car was immaculately cleaned by hand . Great detail cleaning inside and outside.

Over all maintenance work is good but I am most dissatisfied with their charge of $115 for a small and simple non-technical work of exchanging the left tail light bulb which any car owner can do. For such small non-technical items they should have a fixed and reasonable price for them instead for by the hour rate which is intended for skillful and technical jobs. The Service adviser said she would reflect to the management and said she would credit back $115 to my credit card.

Service was quick and timely. Service advisor Ken was really helpful. thanks guys.

Special recognition to my salesman Hector Cruz for being transparent about my C63s. In fact, even after I purchased the purchase, Hector continuesly answering my emails in regards to my purchase. I know i only bought a car but Hector treated me like i bought a house where customer service was above and beyond expectations from a car salesman. We need more like him in this world.

Mr. Stansberry attended my car almost immediately after I parked. He was very professional and explained that besides the safety recalls, the tires of my car may need to be replaced as soon as possible. When my vehicle was ready, Jone found me in the lobby and explained the job performed on my car and once again emphasized about tires replacement. He was very nice. I am happy that John is my service advisor.

Car was promptly attended to at check-in, however subsequent information less than desirable. …. Service advisor tried to upsell a battery saver, saying unless I drive the car “30 minutes A DAY” the battery would eventually die. The battery is 10.5 months old. …. When picking up the car, they did not check paperwork properly and almost gave me someone else’s car. This is the second time this has happened at this dealership.

The dealer had my car for 16 days just to replace the front O2 sensors. They never offered me a loaner. When I complained they said "we're sorry". This was the third set ofO2 sensors in 50,000 miles. Says little for Mercedes quality. It cost me $3200 which I found out was about twice what I could have paid elsewhere. I will never go back to this dealer again.

Wouldn’t go any where else.

Worked with Danny Ho - the most responsive rep ever! Danny has my upmost recommendation.

Great service and attention from their team. I started talking with them by phone with Marvin and I went on the weekend to finalized the buy. Jim helped through the process of purchase and everything went smoothly.

Using this dealership for the past 8 years for leasing new vehicle every three year. Very nice and honest personnel, process is smooth and relatively fast. Pretty big selection of cars to test and buy.

EddY is great! I consulted him over the phone before bringing my car in. He was prompt in helping and taking care of the matter. I had hit a pothole and damaged the tire. He did a thorough diagnosis and handed the matter over to Marco. Michael contacted my insurance and the body shop and did all the work without me being bothered. Both are great guys!

I came in to purchase new wiper blades after one of my wiper blades flew off while driving in the storm. I recently had my windshield replaced from an unrelated glass company and my windshield wipers did not seem to be working properly. Charlie Fish, one of the associates at Stevens Creek Mercedes inspected my windshield wipers and discovered that the arms of the wipers had not been properly secured after I had my windshield replaced. Charlie took my car into the garage himself and ensured the wipers arms were properly reattached at no extra cost. Thankful for Mr. Fish and the rest of the team at Stevens Creek Mercedes !

purchased 2 cars from this guys lately, was able to get a greate deal overall, my sales rep Jeyson was very helpfull and responsive during a process, highly recomended

I had a positive experience at Mercedes Benz of Stevens Creek. My advisor, Susan, was helpful, as always. The services was done quickly. I also enjoyed the car being washed and vacuumed before it was returned to me. It did take some time to wait for the loaner car, but all in all, with some planning ahead, I'd highly recommend this location for any of MB related services.

Attention to detail, prompt service, superb customer service!

nice service

Clean and professionalism. Not too many cars available but transparent with what's coming in and open to orders

Scheduling the appointment was very busy. Ethan was the servicd technician who attended my vehicle, throughout the service he kept me informed about the vehicle condition, what needs to be changed etc. I picked up the vehicle same day before 5pm. Overall it was a great experience.

Stuff are friendly and the job was done pretty fast

Excellent customer service and amazing service advisor!

Ethan is AWESOME!!! Great customer service! Very informative and timely.

Ethan is always the best service advisor He goes above and beyond every single visit ! When I get Ethan I always know I?m in great hands ! Keep Rockin Ethan !

Perfect service

I had a good experience at Mercedes-Benz of Stevens Creek. The sales people (Cody and Kyle) there are very patient and provided whatever information I need. The waiting time to get the purchase process done took quite long on that day but they took care of almost everything. Regarding post-sales service, the sales associate did several followups with me about my feedback after using the car for few days afterward and very willing to clarify any questions I have.

Ethan is AWESOME! Customer Service an A+

Service is of high quality, and a service manager works hard for a customer side.

It was smooth and very helpful staff

Good service Excellent services Mercedes Benz service is good stevens creek Mercedes Benz is best

The service team is always comprehensive, polite and professional.

My sales representative, Ray Gioiosa, was great. Very attentive to the configuration I was looking for and both Ray and the dealership went out of their way to work out fair purchase terms for our new AMG GLC 43. I would highly recommend Steven's Creek MBZ for your next MBZ.

Great Service a good dealerships to take your car to

Everything is as expected, from a quality dealership

We ordered a new 2023 GLE350 two months ago. The agent was very responsive in discussing the specs with us and helped us ordered the new car. When the car was delivered, the agent prepared all the paper work to save my time. They also shared useful tips on how to use the new car. The overall experience was pleasant. Will recommend.

Even though some people had called in sick, Nate was there to check us in within a reasonable amount of time. He was friendly, professional and explained all our options. My car was done, courtesy washed and Cloroxed inside on time. I’ve always loved the service at Stevens Creek MB (we’ve purchased several cars there - some used, some new - customers for over 15 years.)

Overall, good experience with car service, with respect to honoring the appointment time, explaining what will be done, and follow up update, after the service and pick up notice.

nice exp

Great service advisor -Ethan - and team. Checked in immediately on arrival. Ethan fixed an issue sitting in the car and explained how to test another - saving me $$$. Work done fast and pickup was as fast as the morning dropoff.

Danny at Stevens Creek Marcedes gave us a good service menu recommendation. He can maintain my GLC in good condition with minimal cost.

Erica, my new assign advisor for my second visit with them, bless her light and soul! Super happy they assign me an advisor and will now want to stick with her. My first impression of her she was genuinely and bright soul and gave me such a warm greeting. I’ve had my fair share of unfortunate customer service there at Mercedes stevens creek and was so hesitant to come back to get my prepaid service because of the experience I’ve had with the workers. So let me tell you I really meant it when I said Erica is THE only person I will come back and get service with. Ask for her with any service or help you need and she will be there without hesitation! She’s the only genuine down to earth worker I’ve met there by far and because of her I will give this five star rating. Not for any other workers or the dealership but for Erica for being so friendly! You never know when someone is having a bad day and she approaches you with such happy postivie attitude I had to leave this special review for her out of my own will. So Erica, if you’re reading this, thank you soo much for all your help Friday! Look forward to my future visits with you! You deserve more than five stars!

David is a great person who helped our very first purchase in the region!

I had my first service on my new Mercedes here. Great experience with Vincent. I had a couple comments and they resolved all of them. Including the car wash is cool as well.

The service technician was very courteous, answered my questions and was able to provide me the timely support.

Great experience buying a new car! Our dealer was very friendly and gave us a great deal!

Issues I had they wanted me to make another appointment to service

Zahmeer was great. We love the car we bought and appreciate the dealership working with us and our budget and getting us into my wife’s dream car. They also took care of us on our trade in and got us a fair offer. I will most definitely be coming back here to look for our next Mercedes in the future inshallah!

We purchased a used car from this dealership. The dealership is owned by Auto Nation and they have a no haggle policy for used cars. We called to make an appointment and the salesperson verified that the car was still available and was on time for the appointment. The salesperson was nice and pleasant to communicate with and work with. We went for a test drive and then looked around the car. We liked the car and decided to move forward with the purchase. The purchase was mostly straightforward as well. The finance person we were handed off to was pleasant to communicate with as well. The car was being detailed while we were finishing the finances. Once the finances were complete the salesperson came to meet us and informed us that there was only 1 key fob available for the car. This was a minor disappointment to find out, especially after the car was purchased. When we got home, once we removed the paper protection on the floor that the detailing people had put down, we also discovered that the floor mats were missing for all of the seats. We called the salesperson and asked if he could talk with the detailing people to locate the floor mats so we could pick them up. He returned the call in a prompt manner and said that there are no floor mats for that car. This was another minor disappointment. Whether or not it was the intention, there is the perception that that information was purposefully concealed. I think that if this information would had been made available before the purchase decision, we still would have gone through with the purchase as the dollar amount to replace the items is somewhat small, plus there would be a more positive buying experience and more trust established. I think it is best that all of the information be presented to the customer as it builds trust. The dealership should have some record of the car and documentation that the salesperson can read before selling the car, so they get an idea about the car, such as only 1 fob, or missing all floor mats, or other details and communicate that to the prospective buyer. As it stands there is a minor bit of disappointment that Mercedes Benz of Stevens Creek was not forthcoming with the information and made no attempt to have any sort of compensation in the matter. Some small things like this unfortunately leave a bit of a negative feeling even though the rest of the buying experience was fine. It is a bit of a shame since it is a relatively tiny amount of money for replacement floor mats and a second key fob given the purchase price of the car. This is probably something that a customer can and should ask about during the process, but with so much going on we didn’t ask, so definitely something for us to take away from the experience and to be more prepared next time.

My battery is dead as not drive the car for a while during the pandemic. The service staff is very responsible and quickly help replace a new one. Thumb up!

Every time I have come to Mercedes Benz of Stevens Creek, I have elected to go with the representative Erica. She has and continues to be there, present in the moment, and attentive to my vehicle needs. In addition to this, when I've needed accommodation for rental vehicle Erica has been above and beyond the Call of Duty to assist me in making sure that I am still mobile and capable of getting to work on time.

My service advisor, Ethan was great. He provided options to choose from and guided me to one that suited me. I’m looking forward to having my E63s serviced with them.

John is a very knowledgeable service rep, who takes your car’s reliability to heart and explains the recommendations. John goes the extra mile to make sure that everything is done, right

Great service

The service was great. The only suggestion/recommendation is providing shuttle/uber/lyft for the customers that must leave the car for service for long time.

It is a peace of mind to have the car serviced at the dealership with factory trained technicians. The process is easy for drop-off and pick-up, but better to have an appointment so you can get a loaner car. Most of the times you have to book way in advance. Their labor price is on the high side.

For 2 weeks after buying the car, I couldn't use the 30 minutes free charge. Every time I have to call for help. Sometimes pay for charging. Now everything is working.

Very smooth and pleasant experience buying a car! This is my second time buying a new car from this place and both times it was great! Really appreciate the patience sales folks had with me as I've been bugging them for quite a while before buying. Also love how smooth, quick and calm the paper signing process went. Facilities are great - super spacious and clean.

Great service. Took me in by just dropping at the dealership. Great and professional advisors.

Terrible staff! Salesman named Kevin was rude, arrogant and insulting. We refused to purchase vehicle from this dealership due to this employee.

Terrible service, I was trying to purchase a 80k dollar vehicle, salesman was extremely rude! He hung up on me after I confront him with regards to him treating me terribly on the phone. He then text me stating that they would not sell the car to me as I lived out of state. I call the dealership back 2 minutes later and was again treated terribly and simply sent to voicemail. Once reaching someone 5 minutes later they tell me the car is not available and send me to voicemail. This is impossible as I was talking to the salesman 5 minutes before who stated they just got the car in and it was completing service right now and we could do the purchase agreement right now! This type of service is embarrassing as I am a lifelong Mercedes owner and will be reporting this to Mercedes Corporate.

Great customer service and fast delivery. Danny was very nice to explain all the details and offered an option for purchasing a 3-service package in 3 years, which saved us a lot of money in next 3 years.

Shopped for months to find the used Maserati that worked for me. Unfortunately I found it at this store. Worked with a guy named Kevin who was rude and reluctant every step of the way. Finally got the approval from my bank and the girl who was handling my loan on the line with the dealership but couldn’t find a single person at the dealership willing to assist us. I have yet to encounter anyone there who isn’t rude and condescending. I strongly urge everyone to make this store your absolute last resort.

Danny Ho and the entire team are superior in every respect. They will not stop until they find the problem. Many many friends have had “check engine light” horror stories. Danny reassured me that they would find the problem. They did. I say, buy a Mercedes at Stevens Creek Mercedes and get Danny Ho as your service adviser. You’ll be glad you did. He has come through for me every time. Smart, confident, and friendly. It doesn’t get any better than that.

Great experience. Team is very efficient and did a great job.

Kim, Bryan, and Gurwinder were insightful, knowledgeable, and extremely helpful. Their customer service is top-notch and they are definitely a reason I would go back to Mercedes-Benz of Stevens Creek. Car service at MB of Stevens Creek is fantastic. Charlie, Nate, and Ethan are all amazing and are quick and transparent when it comes to service updates.

Great experience all around

Luis is one of the best sales person. I was originally reluctant to sell my car to a dealer, due to the stories I have heard and experienced, but Luis was different. He made sure I felt satisfied and happy when I stepped out after giving away my priced possession. Great customer experience.

It was an excellent service provided by steven's Creek of Mercedes Benz, Ethan has provided with updates and provided with best service.

My experience was second to none. The team at Stevens Creek Merdcedes-Benz.

Both Mark and Danny were knowledgeable, upfront and courteous. It was a very smooth experience. Thanks.

Very efficient and customer-oriented service. My vehicle was already at the service site before I was asked to digitally inspect my car by taking photos directly from an phone app, not photos uploaded. My advisor, Ethan, helped me to find my car in the repairmen garage and met all the requirements from the app. Appreciated the help very much.

The sales are very experienced, understand customer, learned our requirements quickly, get to the point and find the right care right away.

Great service, always fast resolution.

I was not going to write a review since I did not have anything good to say but got so many reminders that decided to do so. Their quality of work is good but the prices have become exorbitant and ethics are questionable. Each time they try and run up the bill to $8000 to $10,000 recommending repairs that are not justified. Replace Tail light on SL500 is $900, Windshield washer leak fix is $1,500. They said engine mounts have collapsed $2K to fix and then when I said car runs smooth they said OK to postpone for another year and see if we need it! 4 tires replacement, balance and alignment was quoted $1,700 and after I questioned they dropped it to $1,200. This is similar to what happened last year for my S550. The GM saw my review and called me and offered a discount. They are decent people and I know Covid was hard on business but quoting for repairs that are not needed or charging ridiculous prices is not fair to the customer. I love both my cars but will never buy a MBZ again based on the service.

Got the car done on time always a pleasure

Excellent Customer Service and Service work done on my GLE350 highly recommend for any Service Work needed. They're the Experts!

The service was great and courteous. My advisor was particularly helpful.

Was here for repairs. Waited over 30 minutes for my Service Advisor after being checked in. Then I had to go to his desk to get the process started of servicing the auto. My experience as far as service goes has been less than desirable.

I really liked the staff when I leased it at the beginning. I’m really unhappy in the way their service department is behaving, I had a scheduled recall and trying to reach the staff and nobody receives? Just keep your promises after your business

Check in and dealing with Danny Ho is always a pleasure. Picking up is a totally different story. We must have been walked by at least 6 times waiting to pick up our car. I felt invisible, not even a look. It was rude and disturbing.

Ethan is my Service Advisor at Mercedes-Benz of Stevens Creek. He is courteous, and professional and is in constant communication with the customer as to the status of repairs or maintenance and when the car will be ready. I have had the most positive service experience at this branch because of him. The loaner is always ready at the time of drop-off. I can drop off the car the evening before and keep track of the progress via emails and texts. Ethan explains all the charges ahead of time and keeps me abreast of the progress via email. The technicians are also very knowledgeable. I never had to take my car twice for the same problem. They always take care of it in the first visit. Overall, I give them five stars.

So my salesman Marius was fantastic and found the perfect car for me at $1000 below the Kelly Blue Book Value, I really appreciate him. The sales man was unhappy in California and griping about our culture and not in the best of moods. He was bitter being here and wanted to move back to Colorado. I prayed he would as I think everyone would be happier. The location and building is fantastic though.

I purchased my Mercedes from another dealership that is to far to travel for maintenance. I have my maintenance done at Stevens Creek and could not be happier. Great service.

the best service the best attention they help you in all aspects I honestly recommend it without a doubt more because they have people who speak both languages ​​as well as English-Spanish, they specify all the details and help you with the process to be able to put a car to me are the best and the Diler sihp

Amazing service rep. Fast, easy and such a delight to work with. Thank you, John I absolutely appreciate you making my experience exceptional.

John S. has been my service advisor for 8 years. He has proved to be reliable, friendly & I trust his knowledge and recommedations.

Very efficient and well organized service department and staffs are extremely helpful!

Beautiful showroom and friendly staff.

All is well. Ethan is great. He arranged for a timely appointment for me and it all went very well.

I had a great experience during the process of buying out my lease. Cody and Kamal helped me. I will definitely say that this is the best car buying experience so far for me.

Its really fast and precise to deal with Troy I been in other dealer this is the best and everybody so nice

I went there for my class-A service of my C450 AMG. Great service and answers to technical questions by Susan.

Denny's hospitality made me very satisfied when arrived and his service mind and the result was exceptional

I had excellent experience at Mercedes - Benz, my service coordinator Vincent was extremely helpful and very nice.

Ethan & team went above & beyond again to resolve all problems on my car, even the subtle problem that’s usually brushed-off by most. Came in impromptu with a rather-urgent problem, Ethan took over, and it was a smooth ride afterwards. Always came up with the best recommendation. The transportation arrangement was the cherry on top. You’re the best. Thank you!

efficient service i could wait while the software update was done

I had been going to this dealer for 25 years, the service and interact with the employee are very good, but I must say 20 years ago, I had better relationship with my advisor, more personal, more comfortable to discuss issues.

Danny is awesome and so is Jimmy! Total pros.

It has always been a pleasure being a customer here with the great Manager Nate Jones. He has always gone over and above all when helping us with our GLC 350e! Any questions we have had is answered and has checked on things we did not notice to make sure our vehicle is running great, is what Nate and his team has done!! Thanks so much again for his help and support! Great Service and quick to help! Thanks again Nate Jones!

Excellent services and solid communication. Very accommodating to the customer's needs. Recommended service, but were not overly-aggressive. I didn't feel pressured at all, and my service was completed on time and as quoted.

Provide fast service and good recommendation. Always feel like driving a new car out of the shop. Thank you for the job well done

Great service, friendly and knowledgeable staff! I can especially recommend our advisor J. Stansberry. He gets my car always ready in time, is responding quickly to emails, and always makes sure I get a free car wash before I pick it my car. Thank you!

Great service, friendly and knowledgeable staff! I can especially recommend our advisor John Stansberry. He gets my car always ready in time, is responding quickly to emails, and always makes sure I get a free car wash before I pick it my car. Thank you!

Danny Ho. is very energetic and proactive with my services. I'm very impressed with his personality and professionality. After getting the car services, I wanted to sell/upgrade my car and he went beyond the requests to make sure I was contacted by the appraiser. I really like that he made a follow-up phone call the following week to see if my request was resolved. Thanks Danny!!!

I have had a great experience since purchasing my 2021 A220 in April of this year 2022.

Both Slava (Sales) & Bashir (Financing) were both GREAT. Both more than just helpful. Both exhibited kindness & ...almost 'infinite' patience for an old lady's indecisiveness! I would be very comfortable in any future purchase going back to either of them.

We had a very good experience with everyone in sales. The problem we had was with the service department. There was a small part, lever that releases the rear seats of the car, that was broken & we were told it could be fixed the next day. We made multiple calls to follow up and the service department never called us back. We continued to call the next day but still got no follow up. We were in a time crunch to get this done because the car was being driven out of town. We finally went in person to talk with someone. The both people we spoke with were not only rude to use but also to the sales person trying to help us. When I asked to speak with the service manager a lady named Susana said it was she and continued to be rude. She said it could take up to 4 days to do and we would need to leave the car. She was making switching out a small lever/latch in the trunk into a ridiculous feat. We did not have time for her nonsense. I went back to the front and someone stepped in and was able to get in done in less than two hours. I did not appreciate the attitude and rudeness from the service dept. Neither woman were nice or accommodating in any way. I felt bad for Mondo, our sales guy, because they were extremely & unnecessarily rude to him in front of us. I hope we have better interactions with the service dept in the future but am a little worried after this.

I've scheduled the appointment with a loaner car for some leaking issue. Danny Ho was referred to my by my friend, he is very courteous, knowledgeable and professional. I am really glad that I got to meet with Danny. Drop off/pick up is super easy, and the facility has improved a lot from my last visit long time ago.

Attentive professional service; very timely on start of appointments and completion of tasks.

very satisfied with the service. John Stansberry, my service adviser, was very courteous and took good care of my service needs for E400.

Good staff explanation and stream line service. My car had appointment on a day the service department was over booked so I can't pick up the car till next day. I have to leave my car there unnecessarily for one day.

We had a very good experience with everyone in sales. The problem we had was with the service department. There was a small part, lever that releases the rear seats of the car, that was broken & we were told it could be fixed the next day. We made multiple calls to follow up and the service department never called us back. We continued to call the next day but still got no follow up. We were in a time crunch to get this done because the car was being driven out of town. We finally went in person to talk with someone. The both people we spoke with were not only rude to use but also to the sales person trying to help us. When I asked to speak with the service manager a lady named Susana said it was she and continued to be rude. She said it could take up to 4 days to do and we would need to leave the car. She was making switching out a small lever/latch in the trunk into a ridiculous feat. We did not have time for her nonsense. I went back to the from and someone stepped in and was able to get in done in less than two hours. I did not appreciate the attitude and rudeness from the service dept. Neither woman were nice or accommodating in any way. I felt bad for Mondo, our sales guy, because they were extremely & unnecessarily rude to him in front of us. I hope we have better interactions with the service dept in the future but am a little worried after this.

Honestly probably 1 star but 2 because service has been decent but also not the best. Finance experience: We bought a car from them and bought the extended warranty which was listed as 100% refundable. 1 year later, before the extended warranty started, we asked to cancel. After 4 months, they finally gave us 93% of the money back. When I asked about the remaining 7%, they said they didn't know they couldn't get the full refund. I had to call MBUSA and they reached out to the dealership. After 1 year since asking for the refund, they finally gave the last part of the refund. Not that it was a lot of money, but the way the finance department avoided my emails, took over 5 repeat emails to get a response, and didn't give the 100% refund made them lose my family as a future customer. CPO Experience: The car was a CPO but it was on their lot for over 6 months. Looking at the parts that they should have inspected, I noticed that the engine oil should have been changed, wheel locks should have been included, roof panel fixed, and sunroof fixed. They did not do any of these. I had to go in and fight them to give me the wheel locks and the roof panel was replaced under warranty. Our sunroof remains broken because we didn't even try the sunroof until a couple months afterwards. They will definitely just blame us for it which is understandable but unfortunate that we didn't try it earlier. Service experience: We brought the car in for service and I also noted that it jerks from P to D gear. They did a software update and said that was all they could do. Later I found a TSB that was out before we even bought the car. Since by the time I found this the car was out of warranty, I did the process myself since it just involved driving the car at certain speeds. This fixed the issue. I wish service would have found this TSB and done it for me. Aside from this, they have been good. Our SA is really nice and helpful. One more thing to note is the first time we went in, they said we needed brakes. We refused it and drove another 5k miles. This time they said brakes are fine.

Huge shoutout to Jeyson/Marvin (sales) and Nicolas (finance) for the help of my purchase! They answered and provided me with all the information I needed. And none of them hesitated when it came to extending their contact information incase I run into any issues. I highly recommend this dealership for great above and beyond service

I was lucky enough to have Ethan (service advisor) and Archie (shop foreman) helping me with my car. Both of them were exceedingly kind and checked in every step of the way. I can definitely say that I’ll be back for service and repairs in the future.

Ethan, the service advisor, is amazing! So helpful, timely, and patient. He texts me updates, answers questions, and makes every visit pleasant. Getting an appointment is another story. Each time my car needs service, I call for an appointment and am on hold forever despite having one caller ahead of me or being next. The three times I followed the phone instructions to leave a call back number for them to call me when someone is available were wastes of time. No one ever called back, and I had to call again and be on hold forever again. Now I just wait on the line for someone — sometimes over 30 minutes on hold. Once the time for my appointment comes and I deal with the delightful Ethan, I’ve mostly forgotten about how challenging it was to get the appointment to begin with. I would like making an appointment to be quicker and easier though!

Dropped off car Sunday night with keydrop for Mercedes Bluetec recall work. They informed me via text about progress, and let me know when the car was ready for pickup. No issues, reliable.

The process of getting a loaner was as slow as molasses. The return process was the same. My car was blocked by another vehicle and they couldn?t find the keys. Then my car was dripping wet and the kid told me to just drive it and it would blow the water off. I didn?t expect this from Mercedes. The service rep Eathan Kurtz was wonderful.

The service is okay, very unorganized

Pleasant experience. Jim, the sales consultant was extremely patience and Kamal, one of the finance staff, made the daunting task of signing all of the paper really simple. 👍🏾👍🏾👍🏾

Mercedes Benz of Stevens Creek has the best sales and service team . Thank you for all your help Goran and Susan on the service team. Great customer service and I highly recommend this place if you’re looking for a new or certified preowned vehicle.

We bought couple of cars from Mercedes, Stevens Creek, San Jose. My experience with this service location from 2007 is memorable. In the last service appointment, they treated me very badly not upto the Mercedes standard and also they charged me for $300 for engine check when engine is fine. It is not fair

Courteous personnel, clean facility, easy process, excellent service rep. New loaner car. Smoothe and hassle-free.

Very nice and professional people work at Mercedes-Benz of Stevens Creek. Technicians diagnosed my car a fixed a problem very quickly. Special thanks to Ethan Kurtz for understanding customers needs, providing loaner car and regularly updating us with the repair status.

very kind and nice service by James.

My car buying experience at Mercedes Benz of Steven’s Creek was traumatizing. I had communicated with the dealership before arriving to view the GLC300s. Our sales person, Steven was very pleasant and showed us used cars on his computer. We were not asked if we wanted a new car. Steven told us they had a promotion on the used cars with an interest rate of 2.99 percent. That rate immediately grabbed our attention. He showed us a 2022 GLC with about 8,000 miles. We decided to go with it because of that interest rate. The dealer offered a $4000 for our Rogue as a trade in but Car Max had previously offered us $6,000 so we drove to Car Max and sold our car. Steven came to pick us up from Car Max and brought us back to the Mercedes dealership, to come complete our purchase. My husband and I filled out the application. We both have excellent credit scores over 800 so we knew financing would be a breeze. After a while, Steven returned with another manager to let us know the 2.99 interest rate was only valid on used cars from 2021 and not applicable to 2022 vehicles. At that point we were stranded since we had already sold our other car and had no way to drive back home. We had a heated discussion and the Steven’s manager said there was nothing they could do to help. Leaving without buying a car wound make it hard to get back home and get to work during the week so we ended up buying the car at an interest rate close to 6 percent. I even pointed out to the manager their website had lower interest rates but he said they do not match what their website states. The cigarette lighter cover in the car was broken and we were told they would be replacing it but the parts department was closed so we should be expecting a call for that. Steven sent a follow up email a week after and I expressed my frustration with the car buying experience. I followed up again to inquire when the cigarette lighter cover would be replaced. My emails have been ignored. Buying a Mercedes was supposed to be a dream experience but I find it hard to get over how we were treated and continue to be ignored. A Mercedes Benz dealership should have better customer service!

I took my car in for the B1 service. The process was quick from the beginning until the end. MB provided a rental car and they also honored the 10% coupon for the services.

Steve was very accommodating and re-checked an issue I felt was important.

My car buying experience at Mercedes Benz of Steven’s Creek was traumatizing. I had communicated with the dealership before arriving to view the GLC300s. Our sales person, Steven was very pleasant and showed us used cars on his computer. We were not asked if we wanted a new car. Steven told us they had a promotion on the used cars with an interest rate of 2.99 percent. That rate immediately grabbed our attention. He showed us a 2022 GLC with about 8,000 miles. We decided to go with it because of that interest rate. The dealer offered a $4000 for our Rogue as a trade in but Car Max had previously offered us $6,000 so we drove to Car Max and sold our car. Steven came to pick us up from Car Max and brought us back to the Mercedes dealership, to come complete our purchase. My husband and I filled out the application. We both have excellent credit scores over 800 so we knew financing would be a breeze. After a while, Steven returned with another manager to let us know the 2.99 interest rate was only valid on used cars from 2021 and not applicable to 2022 vehicles. At that point we were stranded since we had already sold our other car and had no way to drive back home. We had a heated discussion and the Steven’s manager said there was nothing they could do to help. Leaving without buying a car wound make it hard to get back home and get to work during the week so we ended up buying the car at an interest rate close to 6 percent. I even pointed out to the manager their website had lower interest rates but he said they do not match what their website states. The cigarette lighter cover in the car was broken and we were told they would be replacing it but the parts department was closed so we should be expecting a call for that. Steven sent a follow up email a week after and I expressed my frustration with the car buying experience. I followed up again to inquire when the cigarette lighter cover would be replaced. My emails have been ignored. Buying a Mercedes was supposed to be a dream experience but I find it hard to get over how we were treated and continue to be ignored. A Mercedes Benz dealership should have better customer service!

Great dealer ship fixed prices don't over charge like other dealers.

I have been a customer of this branch for almost 3 years. I bought my cars and always bring them to this place for service as well. I haven’t had any issues or problems with their sales persons, finances department and service department. People are super friendly and they understand what I need and they try to keep customers, satisfied.

Buyer Attention I purchased my 2019 Mercedes C43 a few months ago. When the first time I visited the dealership and checked out the car , the side skirts were already off . The salesman (David) and the General Sale Manager (Iyad) promised that the dealership are going to order a new set of side skirts for me and the side skirts will be reattached professionally. After a few months, the side skirts came off again and I found that the side skirts are not reattached properly as promised. The 3M tape covers are not even fully removed. I am extremely disappointed about the issue and the "PROFESSIONAL" services of this dealership. Updates: I received a call from the salesman David a week later after I posted the review above. He asked me to remove the review on here so he can talk to their management team. I refused to remove the review until the issue is resolved and they never follow up the issue with me again. I ended up spending serval hundred dollars from my own pocket to have the driver side side skirts replaced. I can't believe how shady the work this dealership had done on my car and the service are totally unacceptable. I hope all the potential buyer can see my review before they consider to purchase a vehicle from this dealership. Due to my bad experience, I don't recommended anyone purchase any vehicle from this dealership.

Scheduled a service, Susan was great she advised what need to be done, get me a loaner and when I pickup the car, it was clean and washed.

I waited several months to have a new car but it was not arrived on time. The dealer provided me another car ( which was better than the original one) with the same price of the original one. They helped me find a low auto loan rate. The whole process was about 4 hours. I was very satisfied with the service.

Very good experience with the repair performed on my coolant leak. The service manager (Susan) went above and beyond expectations by explaining all my options clearly. I would definitely visit again for my next need.

I took my car in for a routine maintenance. The intake person was rude and I dealt with that with my support manager. I learned there was a recall on my car and it was going to take more time before I get my car, fair enough. I got my car back and it was actually damaged. There's a very loud scraping sound when I make a left turn. VERY LOUD. And my console is acting up, it jumps around when connected to my iPhone. I took the car back to the supervisor I worked with and was given a loaner. It took over a week. I received a call that my car was fixed (the manager drove it) and no more scrapping sound. I got my car back and no it was not fixed. And according the receipt I received it was driven. I was lied to. There's still issues with my car and I have had to call and call (AND CALL) to get this addressed. I should have never gone to this dealership. I will be contacting Mercedes Benz directly next.

Buying new or used Mercedes

Worse service I had with Mercedes -Benz . Trying to call and make a service appointment. I called the first time and I waited until I was the first in queue and the line was cut. I called the second time and it happened again. Wasted 45 minutes ~ I am going to the service center right now and I will see what will happen !!!

Ryan Chan of MB of Stevens Creek was very responsive to our needs to purchase a new Mercedes. For example, he was able to answer all of our questions and even rearranged his schedule to assist us.

It’s pretty nice and decent service as needed or per request. Easy to drop off and pick up. The car is always got washed after being serviced.

Mbz of stevens creek is such a welcoming place. I worked with Ellen Lans who helped me through making decision. Cannot recommend Ellen enough to anyone who’s considering a Mercedes car. This is the second time I work with her team. The professionalism, the knowledge and being not pushy, rather helps you make an informed decision. She will be able to secure a great deal.

Excellent service especially Mr. Tony Chiem.

James was the best service advisor I’ve had at Mercedes’ benz of stevens creek I’ve had another back then but he made me feel so comfortable from the start I trust him with my car and I would refer anyone here specifically to him! Over all a great service experience!

I'm literally shocked at how rude the customer service person here behaved today. I called upfront and scheduled an appointment to test drive a car. Once I arrived, I told I don't have plans to buy the car today. This guy is now immediately upset, he is like well then I'm not going to help you, I'm going to find some other sales rep for you. Then I kept waiting for another rep to show up. This rep, while nice, has no idea about what is she doing. She spent 15 mins trying to find the car in the lot and finally gave up. I ended up not doing the test drive, and returned. (remember I had called upfront, and still the lazy rep didn't take the time to arrange the car for me) Horrible car place!

I walked in for test drive and got harassed by Marius about how Ukraine should surrender to Russia.

Didn't buy a car just service but Vincent went above and beyond! I know where I'll be buying my next car! Thanks!!!

Service has deteriorated significantly over twenty-five years as a customer! If it were not for Charlie Fish I would be a former customer.

Awesome staff, Keneth Nguyen is very helpful and very knowledgeable!!! He answered all our questions no problem. 👍👍

Went in for the parts dept, very good service.

Quick respond

Just bought a C350 here from Asad Hanif. Very nice guy, excellent salesman. He took the time to go over all of the features of the car with me? It was very nice of him he didn?t have to do that, and I really appreciated all of the extra help with getting the car ready for me since I bought it before they even had a chance to fully inspect it and clean it up after the lease return. I would definitely highly recommend him. I got a great deal on the car. I love it! ? Also big appreciation to the finance guy Abdul Haya and the sales management team for honoring the online price even after I had signed all of the paperwork at a substantially higher price? You guys are absolutely awesome! I am a very happy customer!

Just bought a C350 here from Asad Hanif. Very nice guy, excellent salesman. He took the time to go over all of the features of the car with me… It was very nice of him he didn’t have to do that, and I really appreciated all of the extra help with getting the car ready for me since I bought it before they even had a chance to fully inspect it and clean it up after the lease return. I would definitely highly recommend him. I got a great deal on the car. I love it! 🙂 Also big appreciation to the finance guy Abdul Haya and the sales management team for honoring the online price even after I had signed all of the paperwork at a substantially higher price… You guys are absolutely awesome! I am a very happy customer!

Sales person Marius was more talking about Ukraine to have “peace” with Russia rather than telling about product and service. He saw my Ukrainian flag pin on my vest and decided to ask whether I was Ukrainian and how were Ukrainians doing. Left this dealership with horrible feeling. Not sure if I ever gonna go back there to get harassed like that.

I appreciate the attention to detail and outstanding customer Suzanne provides each time.

A great experience from start to finish. Staff was always approachable, friendly, and patient.

Well run Service Department with excellent customer service.

Worst experience ever

Their finance department is almost impossible to reach or work with once car is purchased. I tried so many times to talk to them and time and time again promised for a call back but no response. What’s the point of buying from a dealership which has no intent to serve you as soon as car is out of their shop

The service manager John was great. Very thorough, friendly, and professional. He kept me informed on the repair. It was a major repair. The car was in the shop for 5 days. John kept me updated with the progress, so I was not worried at all. The car was completely repaired. Running like a champion again.

Excellent Service as usual

Excellent service 👍🏼

Great service provides complimentary car. Long wait to get the car in for service.

My service manager was a complete profession in all aspects of her job and created a pleasant experience for all the service i needed at this time. I would be deeply disappointed if I was not able to work with her again in the future.

I brought my 2020 Convertible AMG E53 for a repair and I can't say enough how professional and helpful the team was. Danny H was my my service advisor and he was absolutely amazing! Thank you!

Steve Kirksey is great. I will only by Mercedes because of the service they provide. The best !!!

The service department is so great here. My service advisor, Vincent, is always available to answer my questions and he's excellent at letting me know ahead of time what, if any, my charges will be. I trust Vincent and the service department with my Mercedes.

Danny Ho was very professional, efficient, and responsive. He accommodated my schedule and needs without reservation. Also, Lam provided very professional service on my retrieving the automobile after the service.

Danny is the best. He has been my go-to advisor. Communicate efficiently. Quick to resolution.

I got a 2014 GLK 350 to fix the parking brake issue and a recall for replacing the passenger side airbag. Ethan Kurtz, as my service advisor, responded quickly and always address my questions in the first place immediately. He identified issues and found solution quickly, and provided an accurate repair estimation with all the details outlined. Super knowledgeable and professional, strongly recommended.

My Service advisor and others who I dealt with were all very courteous and professional. The repairs get VERY expensive. I guess that comes with owning MB. But the quality of work is good. As my car is getting older, I probably will find private mechanic for maintenance, because dealership prices are REALLY expensive.

I met Danny Ho on my second visit this year: he is very welcoming, helpful and very knowledgeable. My experience at Mercedes Benz of Steven Creek went from satisfied to beyond expectations Thank you Danny!

Felt welcomed. Nice service indeed.

The absolute worst service experience I’ve had with any car maker anywhere. 11-days. Never a peep from my service advisor. Price gouging. Everyone is totally rude and over-worked. Honestly just take the extra half hour to drive somewhere else. Update: Even after 11-days and over $4,000, the issue was never resolved! Still having the same coolant leak. Drove out of my way to MB if San Jose on Capital Expressway and had a much better experience. If you like your car (or your money or time) don’t go to Mercedes of Steven’s Creek.

Service easy, simple and efficient. Great experience.

Nikhil was very helpful, polite and patient, he will listen to you and try to work with you and find the right vehicle of your choice. Very happy with the Awesome service.

The vehicle was ready at the time they said it would be and was fixed correctly by polite helpful personnel

Good experience. Jim is amazing and extremely responsive, but a regular 30k service and basic seatbelt motor replacement took 2 weeks! This was after the motor was ordered a few weeks in advance. And they tried to convince me to drop car without a loaner. I had to reschedule 3 times to get the loaner and put up a fight. However, the techs and staff are friendly, but they are either grossly understaffed or need to invest in a proper planning/scheduling.

My car caught a nail in a tire and I drove it to Benz Service Center in Stevens Creek early in the morning at 7 am, trying to get it fixed early so I can drive it to work. I run into Service Advisor John Stansberry who is checking After Hours Drop Off cars. He immediately checked my car and put the work order in. While I was in the waiting room waiting for the car to be fixed, John came by 2 times to give me updates of the fix status. He told me the tire is repairable and the timeline of the fix. He also ordered an exterior courtesy car wash for me. I received my car ontime. The service team did a great job to fix the tire. I am very appreciated for John's help. Without his dedicated and efficient work, my car won't be fixed on time.

The purchase experience was very pleasing and in particular I would like to acknowledge that Kamil was a great person to work with. He helped me get an awesome car and was very flexible and accommodating.

Danny Ho is always punctual and care about his clients. From annual service to warranty fix, he always delivers 5 stars service and give me honest advices more than I can expected. Highly recommend!

Arrived, and my service registration was done with an employee that could not deal with my vehicle (NEVER do Online registration). They sorted delivery easily. A small service that I expected to be done almost while waited turned out to be a 3 day task (Guess because of scheduling). And a small job that a "no-brand" shop could do for $100 - 200, cost me $800. But besides that nice and clean store.

Erica is great

I loved the way they have the cars sparkling clean

Excellent service and we found the car that we wanted. We paid and signed off all paperwork and left! Easy!

Pretty bad - Service had a loaner that got a flat tire. Dealership stranded me at 2:00 AM in the morning with no way to get home. The Mercedes cars and service are definitely not what they use to be considering my new vehicle needed major mech repairs at 14k miles. Did they do anything about it? No - Did they call an apologize - no. The company could care less. This was the third time my car had issues. The first time - they scratched the passenger door. Thank god I had pictures as they were not going to fix that. Now - post selling the 2021 hunk of junk of a car - can't get "Nick" at the dealership to cancel warranties. Buyer beware - don't let the Mercedes emblem fool you. This dealership is the worst - the Mercedes car itself - has some major dependability issues. Happily a new Model Y owner - oh and what's better- they don't offer 8k+ of necessary warranties to keep you driving.

Took my Mercedes in because of a loud noise occurring in the rear of the vehicle. Received exceptional service as always! Was able to get a loaner car while the car was diagnosed and repaired. Can’t thank Giselle enough for all she does to provide customers with world class service! Best customer service hands down. When I picked up my vehicle it was shiny and cleaned inside and out! This is top drawer service! Thank you Giselle!!!

efficient intake and information. goodf facility. lack of any regular pickup or delivery of customers. Phone wait times can be interminable. Apparently good workmanship. No unnecesary work recommended.

The service at all levels are outstanding! I am very satisfied and pleased to continue my long relationship at this establishment.

I purchased a 2023 GLB250 on 10/30/2022. This was the first time that I left the Central Valley to go to the Bay Area to purchase a vehicle. I had the most easiest transaction ever! So far I purchased close to 10 vehicles in my lifetime and kept more than 7-10 years and did not have a smooth transaction and faced racism. But for this time it was the most pleasant experience that I had encountered. Nick K. made the arrangements for Gary S. to show me the available inventories and I picked one. The paperwork was done pretty quick and we got to take the vehicle of my choice home. It was that simple! They were super professional and friendly. They have a HUGE inventory selections than most dealers. Excellent price and customer service! If you are afraid that you pay more sales tax than your county, don't worry. The taxes are calculated base on the county that you resides in. I highly recommended this dealership. They are the best. They will treat you with the utmost respect that you deserve. Thank you Nick and staff for your EXCELLENT service!!! I am happy with my vehicle!

Excellent service department. Always updated on my car.

Just picked up 2022 EQS580 - the car is fantastic. I've been in touch with the sales people for many weeks before I actually decided to go forward with this particular car, I test drove an EQS450+ and have EQS450 SUV on order. But finally, the dealer agreed to make a deal on my dream car - the 580, which is an absolute joy to drive - it feels like I missed the last 10 year of car industry developments. I wanted to thank all the staff for their patience with me and making this happen. The actual buying process was super smooth, calm and stress free - just like the car itself. This is a second Benz I'm buying from MB of Stevens Creek and will definitely come back if need another one!

Always outstanding service, especially from Susan S. and the technicians that care!

Very professional advisor. Very helpful.

Service Department Review ONLY. Not that there's anything wrong with the vehicle buying experience, I just didn't buy here, so any review would be outright fantasy fiction. Anyway moving on... Ethan was my service advisor and he was great. He was upfront about all the services advised, services unavailable that may be wanted without pushiness, and advice on what kinds of service they could offer for what I was looking for. My experiences with dealership auto service departments has made me understand the lack of humor in the "stealership" jokes you heard, and although quite spendy, Ethan was up front about all the costs, the timeline and schedule, and options I had to spend less (or nothing). I ended up getting all the services I wanted done, they even fixed my aftermarket windshield repair I tried to save money on and it still came out less than the original installers price. All in all, I feel I got my money's worth and and I am quite satisfied with the quality if work.

Very good car buying experience. Ask for Steven Zhou, he was excellent and very helpful all along the process of buying my GLE 350.He first helped me find exactly what I was looking for - GLE 350+ AMG night pack and later he was kind enough to follow up a on regular basis after I bought the car to make sure I was up and running with all the settings and apps etc. Overall Steven made the car buying experience, a great one. Definitely buying my next car from him @ Mercedes Benz of Stevens Creek.

It would have been nice to have met my service advisor, even for a few minutes, when I dropped my car for the appointment that took forever to schedule. And still without a loaner!

I’m supposed to get a refund for a remaining maintenance service after paying off the car I bought here, and got a new Mercedes from another dealer. I have contacted a representative, provided the info they need. I followed up numerous times but haven’t heard back. I then went to the dealer again and just realised the representative no longer worked here. A manager then talked to me, got another representative to handle my case. But they didn’t seem bothered to help because I’m no longer their client. I’m standing at the entrance for an hour with lots of documents they need without getting a seat. They checked my documents and still said a form that I’ve never heard of is still missing. They asked me to call the HQ for more information knowing that it’s not their working hours. 3 different people handled my case from my two visits, and I still haven’t got any clue on their procedure for getting my refund. I thought I went to a Suzuki, it’s so disappointing to get this kind of service at Mercedes Benz simply because I’m no longer their client.

I’m supposed to get a refund for a remaining maintenance service after paying off the car I bought here, and got a new Mercedes from another dealer. I have contacted a representative, provided the info they need. I followed up numerous times but haven’t heard back. I then went to the dealer again and just realised the representative no longer worked here. A manager then talked to me, got another representative to handle my case. But they didn’t seem bothered to help because I’m no longer their client. I’m standing at the entrance for an hour with lots of documents they need without getting a seat. They checked my documents and still said a form that I’ve never heard of is still missing. They asked me to call the HQ for more information knowing that it’s not their working hours. 3 different people handled my cases from my two visits, and I still haven’t got any clue on their procedure for getting my refund. I thought I went to a Suzuki, it’s so disappointing to get this kind of service at Mercedes Benz simply because I’m no longer their client.

Very professional staff…they are always after customer satisfaction…they offer complementary car wash & complementary drinks…Danny Ho has been our customer advisor for over 10 yrs & every time has always over- exceeded our expectations…thank you so much❤️

I am shocked and disappointed about the service that I am receiving at this place. I for sure did not feel like a luxury car owner.

The staff was just nice enough for the service process. Even though I came late to my appointment, they gave me a great accommodations for everything.

This is my second new vehicle purchase from your Dealership. Received courteous, professional service from your Sales Manager, Goran Muftic, Sales Team member Bill Infald as well as Kamal Massoudi, Customer Financial Services Manager.

This is my first negative review, and I did not expect I would write it for a dealer where I spent over $50000 on a GLC-300 cause the experience is really irritating and frustrating. My wife and I visited Mercedes-Benz of Stevens Creek in San Jose on Oct 15th. At the beginning we were just hung out to dry at the gate. The staff passed by but nobody asked and nobody was at the front desk. Finally after more than 10 minutes, there was somebody asking if we were here to buy a car, which is a nonsense question. We bought a GLC-300 without hesitation on the same day and the sales apologized for their neglecting. He definitely did not mean it cause they did not expect we would buy a car. And when we tried to deliver the check on Oct 20th as scheduled, nobody replied to our text and email for confirmation. We had no choice but to drive there directly, still again nobody asked, nobody cared. We have been waiting for more than one hour to deliver money to them. This all happened during their operation hours. If they are short of hand, hire more, not just to leave customers hanging. And I saw this happen to another Chinese couple on that day, too. They have been waiting for more than two hours. I am not the only case and I am guessing they just assume asian customers are too stupid to complain anything. (I will publish this in the Chinese forums as well. 千万不要在这个dealer买车，真的有毒，晦气) . What is even worse is that they even mixed up customers' important documents with their confidential information in it because I just got other's paperwork at first when I signed. More interestingly, our sales (Joe) promised us a gift box and even a Mercedes-Benz Cuddly bear which my wife saw in their display. And he just cancelled it by simply informing us by text it was not available after we paid. When we asked him when there will be one available and he just ignored our question and not ever responded again. These are all the details and may not be a big deal. But how can I trust them to provide adequate service after sale or solve your problems afterwards? I would not spend money in there if I had known it and will never spend money in there again. Worst car-buying experience ever.

Awesome service and selection of cars !!!

My service advisor kept me up-to-date with the repair of my vehicle and the completion date. Dropping off the loaner car and picking up my vehicle was quick and easy.

Not a good experience. i made the appointment 2 months back to get a loaner. I arrived on time and stood in line for 20 mins, after which i was told they have no more loaners. My advisor was not very proactive and showed no interest in the trouble these issues were causing. Overall I think the experience was very bad. After probing my advisor more, he agreed to provide the shuttle but that was not via his own willingness.

Customer service ,,Estelia,, the best sales girl

Luis is an amazing asset to the dealer, you don’t come by genuinely kind people like him often anymore. He went above and beyond to make sure I left happy. I have been to many car dealers and honestly Stevens Creek Mercedes was probably the most easiest experience I’ve had at one. I do plan to tell people I know looking to buy a car to come here because of how well I was treated here. Thank you again Luis!

I had two service alarms. One was repairable- six battery replacement. The other alarm was not active I had a damaged AC back seat vent which I asked Troy to survey. His recommendation was to discuss as cost was going to be $1300. I glued it in place Windshield pitting which causes loss of vision in direct sunlight. Mgr JT helped and will pay for the labor. I have a 10/17 appointment for replacement. Equitable for my July 11-2022 purchased 2015 GLK350. Just faced with discovery in last three weeks during Fall seasonal direct sun acc SS to my home.

Danny Ho provided great service. He helped me fix 2 callback issues, and also checked out a concern I had with my engine. He was kind and prompt in communication.

We have been getting our 2015 ML 400 serviced here since we acquired it. Our service advisor, John Stansbury is easy to connect with and pleasant. The whole service experience is very polished and professional. We always get our car back clean and the repairs have always been faultless. The only thing that I would suggest is that they could add a little signage so that drivers know what to do when they bring their car in. I'm always a little confused about which service line to enter and whether I should stay in my car or go in to find someone.

MB of Steven's Creek is dedicated to great customer service. My service advisor, John Stansberry, always goes that extra mile!

These guys are amazing, I'm always impressed with their level of service. My most recent visit included some warranty repairs and I was really happy to leave with my clean car and $0.00 due.

Charlie Fish really took care of me and immediately addressed my problem. Very satisfied

Great place to take your car for maintenance - good people

The young gentlemen working the loaner car return had no sense of urgency to get your car returned. My car was cleaner when I brought it in. Water spots everywhere.

I always get tremendous service from my technician, Danny Ho. He is the best I have ever encountered.

I always get tremendous service from my technician, Danny Ho. He is the best I have ever encountered.

very friendly and good customer service.

Professionally greeted. Service advisor was courteous , professional and presented all options. Car was completed when promised.

The service advisor (Danny Ho) at mb of Steven?s creek has done an incredible job with my car for many years now . I?ve reached out directly to him for critical repairs and he?s been able to fit me into the service schedule at short notice , and has always been honest and transparent about the work needed . Trustworthy and reliable service , every time . I highly recommend Danny and mb of Steven?s creek .

The service department and their texting service is awesome!

Excellent service,great price,my GLS 450 so far run very good.

Good service

My sales person, Steve Kirksey was outstanding, five stars. BUT we came for a 10:00 am appointment with your finance department (we were paying cash for the car) and though SEVERAL people saw us waiting in front of the offices we did not speak with anyone to finalize this sale until 12:23, or two hours and 23 minutes after our scheduled appointment. THEN. the person who spoke with us was TOTALLY incompetent, made several mistakes on the printed material he wanted us to sign and was annoyed when we refused to do so until he corrected his mistakes. Finally he got some help from an associate who seemed more knowledgeable and after an hour and 32 minutes the paperwork was completed. I can only imagine how long it would have taken if we were not paying CASH!!!!! The only good thing about this entire process was Steve Kirksey who sold us the car. He gets a 5plus in my estimation. His customer service was definitely a five. The rest of the purchasing service was dismal.

It was a very pleasant experience bringing my wife's car for service at MB of Stevens Creek. I was met by Ethan 10 minutes earlier than my scheduled appointment. He explained what will be done to the vehicle and provided an estimated time it will be finished. I waited in the dealership and the service was completed earlier than expected. The process was seamless from the time I walked in until I got the vehicle. Customer service at its best!

Asad Hanif did a fantastic job for my purchase of EQS 450 SUV. Clear & prompt communication, fast on responses on purchase day and even after the purchase for any of my questions. I strongly recommend others to ask for him when trying a new vehicle.

They've definitely stayed on top of the operating condition of my vehicle. If there's a recall, they'll let me know. If there are services needed, again they'll let me know and await my decision on proceeding. Quality of the work has been high and if there are any problems or concerns they're addressed immediately by your personal concierge. Even with new critical items that cropped up immediately after pick-up, the team took care of them gratis, and threw in a loaner car. I do think its great that they've structured the maintenance around one contact person who takes responsibility for the entirety of the client's experience. Accountability.

Asad did a fantastic job for my purchase of EQS 450 SUV. Clear & prompt communication, fast on responses on purchase day and even after the purchase for any of my questions. I strongly recommend other to ask for him when trying a new vehicle.

Excellent customer relations from the service representative and loaner car people. Repairs done well also, car returned clean too.

Had really smooth purchase with Jeyson, thanks!

Jammie is a great advisor. Really enjoyed talking with him.

Obtaining my Amg gt was a complicated process as the 2016 car required a number of fixes. Everything was expertly and thoroughly done.

Very friendly and helpful staff that gave us fast service. Martin was great and helped us smoothly get our car. We look forward to doing more business with them in the future.

Overall great experience, I would recommend this dealership over other dealerships in the area

Eileen a great sales perosn she is very helpful and kind

Purchased a 4x4 sprinter from Jim, he and the rest of the dealership were easy to work with, and they didn't charge the markup that many other northern California dealerships were charging. the process of buying and taking delivery was painless (or as painless as possible given supply chain insanity), and Jim kept us updated on the status of our van to the best of his abilities. couldn't ask for more from a dealership!

Each time I've had service done, they did a great job getting me in and out the same day! Very impressive, considering the number of vehicles they service each day.

First I?d like to state that the problems I have with the service department or not with the people or the technicians that work there. My understanding is you make an appointment and on that day your car gets serviced. This is the second time I brought my van in for warranty work and the second time they?ve had it for over six days. Ethan who is my service advisor did an outstanding job letting me know when my car would be ready. Unfortunately they have this word Q so if you take your car out you lose your place in the queue. I think they?re understaffed with technicians who actually work on the vehicles. The service department does a lot of work. It?s the management that over books the service department. If I bring my car in on the date of my appointment I expect my car to be serviced that day. The appointment itself was a month and a half out the very first time and a week later the engine light went on again. This time it was three weeks before I could get in and six days to fix the problem. Dealing with this problem at this dealership makes me not want to buy another Mercedes van. Bought one and 2016 and another in 2021. Don?t think I?ll ever go back to this dealership again if I need warranty work done. I use my van for work every day and they had a total of 11 days in the shop in the last two months. Not fun. I?m seriously thinking about selling and buying a Ford van in Santa Cruz where I live.

Everything is good as expected. Service advisor Susan Sulimani was really helpful.

Shaheen Baigzad who was my sales associate was very patient especially after I took delivery of the car. This was my first electric and I had lots of questions. It was a good buying experience

Excellent service appointment as usual. Brought my car in for scheduled A service and passenger side strut replacement. Repairs were performed and vehicle was ready for pickup as scheduled. Highly recommend this service department.

Ask for Asad, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff.

My service advisor was readily available and waiting. Even called to ensure I was on my way as there were a few people waiting for loaner calls before I arrived. Then my car was not going to be ready that day and they would deliver it at no charge the next day. I live over an hour away - no problem - we'll have it there in the morning!

I was recommended to this dealer by a friend and the car buying experience was a very friendly and quiet simple event and done smoothly without pressure or hassle.

I bought a brand new GLC 300 from this dealership last year. I’ve only taken my car here for its routine services, no where else. With the last service I had, I picked up the car and noticed scratches on the inside console! I was shocked. There was a lot of residue on the console which I assumed was from the “ Complimentary vehicle sanitization with every service”. When I wiped that residue away with a microfiber cloth I saw all the damage. I was disappointed and upset; especially after paying $950 for the B service!!! I texted my service advisor and explained the situation. I was told they would repair the damage and I was given an appointment a month out since replacement parts needed to ordered. I dropped off my car and was met with accusations that the scratches are normal wear and tear! And that the damage was absolutely not done during the service. I said those marks were NOT there prior to me dropping off my car for service; that I think the scratches came from them wiping down my car’s interior from the complimentary sanitization. My service advisor snapped back and said they don’t sanitize and wipe down the inside of the car?!?! And that the complimentary sanitization means they clean the engine instead?!? That made no sense. He then started pointing out anything he could on the inside of the car that was tiny flaw or minor scuff; saying my steering wheel had loose stitching & a mark on it. I told him that’s not an issue I’m complaining about. I’m only complaining and asking for the things that were damaged during the last service to be repaired. I’m an honest person and work very hard for everything I have. Him making it out like I’m coming after them for wear and tear repairs was ridiculous. He said they’re only going to do this once and I can’t complain every time I come in for servicing about a new scratch on the car! It was clear he was calling me a liar. From the moment the conversation started it was unprofessional and uncalled for. I don’t need to nickel and dime a dealership about interior flaws other than what they caused during a service! I’m done referring my friends and family here when they are shopping for cars. The loaner car they provided me had crumbs, garbage in the driver side door pocket and sticky stuff all over the console and on the ignition button. So gross. This place is not luxury and treats it’s loyal customers like trash. I paid a lot of money for my car and pay a LOT for services through them. How dare u act this way! This business lost my trust and lost a loyal customer!

I have been happy with my annual service processes. I have been working with two advisors and both of them are good.

So the repairs took weeks but that is because there is one extremely skilled technician that my service representative wanted to use for my car as it is a limit edition amg. But they provided a free loaner, so we are good.

Friendly staff, nice service.

Great customer representative services, Danny Ho has been helping use for over 20 years. We are sticking with our MB mainly because of him.

I do car service several years in Mercedes-Benz of Stevens Creek. The experiences are always great. For this time, I was very busy, so I have to do last minutes cancellation of the service schedule. The cancellation and rebooking is very easy to do. Mercedes-Benz of Stevens Creek also provides weekend time slot which saves my time for work. Meanwhile, they are also considerable. When I said I will stay in the office to wait the car, my agent suggest me to have a loan car as he didn't want to let me waste my weekend time in the office for waiting. So considerable. Also the service is always professional for sure. Very detailed explanation, and no strong push on the extra items to take. Nice experience.

Good service and staff are nice.

Great car service experience as always, it?s pricey, but for the safety, it?s worth it.

The service was good. The people were kind. and the room was clean.

My adviser, Giselle, is very helpful and professional for helping me for my car maintenance.

Danny Ho is a great Service rep. Will have him again for my next service

I highly recommend Mercedes of Steven's Creek. I was provided with great customer service and price for my Service B this past month.

First class service, had a problem with my car, had no appt and drove in to Mercedes Service, they rolled out the red car and no hesitation took my car in to have it looked at. I was in and out and they got me a loan, all unexpected. thank you Mercedes!

Very happy with Troy?s support, he helped me get a loaner car and kept me udated throughout te two weeks repair period.

My wife and I just purchased a new Mercedes GLB, and the experience we had was amazing. From the moment we pulled into the dealership the experience was fast, easy, and absolutely no pressure. We personally worked with Dominick and Jeyson, they were both professional and knowledgeable about the cars we were interested in. We ended up getting in and out with a better deal then we could imagine! We purchasing all future cars at this dealership!

Overall pretty seamless. Negotiated a purchase remotely and saved quite a bit of time in the process

My service adviser, Susan Sulimani is very knowledgeable and extremely helpful. She put mu mind at ease, arranged for a great loaner and kept a close eye on the repair and warranty process. I highly recommend her.

I got very good service and prompt response each time I have asked any questions.

My car has been maintained at Mercedes-Benz of Stevens Creek for several years. I leave the car for several days for the work, but am provided with a Mercedes loaner so I can do life normally. Very important to me and a great perk from this dealership. I find the dealership very professional in their dealings, keep me advised of what they find, work needing to be done and done properly, cost - the going rate.

I enjoy the friendly and through service environment. Thanks, Giselle!

这车质量很好！Good!

Had the best experience with their service department after a fantastic experience when purchasing our car. Highly recommend!

Ethan Kurtz (and reception staff at car port) at Mercedes Stevens Creek demonstrates excellent customer service: very responsive to phone calls and texts, knowledgeable with car issues and solutions, offers clear solutions to concerns and issues, tries hard to accommodate customer scheduling needs, and has excellent attitude towards providing the best customer service as possible.

Is great and the service was good but there one thing that the sale manger was not honest about the trade in price he try to low bar pples price and that not good at all is will make you guys look bad

MB Stevens Creek has an incredible staff both in Sales and in the Service dept. It makes it easy to get your vehicle serviced in a timely fashion and..... they even wash the vehicle when they are done!!!

Great experience. Ethan and Charley were easy to work with and very accommodating! Would come back here again for service!

Have been servicing my cars there for many years. Service always exceptional. Thank you Troy!

Vincent Wong is the best service rep I?ve ever worked with at this location

Excellent experience with the people who assisted having my car serviced

Great service and smooth process Kind and helpful staff

My family has been with John Stansberry for over 15 years he and the staff at Mercedes-Benz of Stevens Creek have never let us down. They are Reliable and have had no problems with them with all 6 of our Mercedes.

I am very satisfied with the annual maintenance services and my advisor- Troy Schalk, he is always polite to me and explained what need to be done in details, the charges are reasonable and promised time for finishing services was on time.

Excellent service. Recommending specifically Tony Chiem for anyone buying at this Mercedes dealer. His knowledge for new and used Benz makes the buying experience a great one.

I made my service appointment online. What I didn't realize is that the web software assigned me to any service agent available and not to my normal agent. Turns out my agent was not working that day. I would recommend someone be assigned each day to correct mistakes made by the online software in scheduling service. The service department itself is outstanding.

Always excellent. Dealer, service rep (Giselle), all go above and beyond.

Very professional!! Informed about what was found to repair/ cost of repair/ texts pictures of progress / date of completion. We were given a loaner car until the repair was completed.

There was a miscommunication about my warranty, but Troy worked to figure it out

Sales people were very accommodating and responsive to our numerous questions and requests. We used the Costco purchase program and the price offered by Stevens Creek through this program was lower than I expected. The training provided on the various features and electronics was thorough and very understandable. Follow up has also been excellent.

Excellent customer service. More importantly to me was buying such a high quality car at such a fair price. The car and dealership exceeded my expectations It's not often you drive off a car dealership lot and feel you made out.

Excellent service. Recommending specifically Tony Chiem for anyone buying at this Mercedes dealer. His knowledge for new and used Benz makes the buying experience a great one.

Erica is such a great person to work with. She provided above and beyond communication and services. Look forward to working with her!

I serviced my first Mercedes Benz here from 2003 - 2018 and they kept my car running in top condition. I keep coming back because of the great customer service and, it's improved throughout the years. My recent drop off took no more than 15 minutes. I'm a happy repeat customer :)

Erica is a great person to work with and gives right information at right time. Appreciate the service.

Giselle is my service agent and she is great. Covers the issues, communicates well and good follow up.

I have been servicing my SLK here since I moved back to the Bay Area in March 2017. Outstanding service and support from Susan S and the very profession technicians! Wouldn’t take it anywhere else!

Good Salesperson, he spent time to explain everything in order to complete the sale on the same day.

The overall process was smooth from shopping to purchase

Staff are super friendly and helpful. Options are provided in details from choosing the car to financing when ready to buy. We’re happy and grateful to get the new car we wanted. Thank you -Mercedes Benz-Stevens Creek-

This facility has seamless automated process and great customer service personnel.

What can you say about the service manager Erica? Everything! Professional! Personable! Knowledgeable! Communicates! And has an appropriate sense of humor!!

Service was good and quick.

If I didn?t have my service manager , John it would not of been very good.

Staff was somewhat friendly but once I told them I was pre-approved things got weird and pressured me to go with them for financing. Really odd personalities and my sales guy who took me out on the test drive didn't speak much English and the sales manager was sarcastic to me and the sales guy. I wanted the car and wanted to get out asap so I didn't have to deal with them. There are a few repairs that need to be done and it's been 4 days and nobody has contacted me so go figure and it's even in the contract for them to repairs these two items. Totally unprofessional and did not feel like a Mercedes dealership but more of a used unknown car lot with cheesy sales people. Totally unprofessional.

Susan did a great job helping us get the brake pad fixed. great communication and great quality so far. I don't see any issue with the new brake pads.

bought my first car from MB Stevens creek. helpful staff. my sales rep was very responsive and approachable. the delivery process on the day was super quick and seamless.

I?ve been going to Susan for nearly/over a decade. She is extremely knowledgeable and efficient. I?ve been lucky enough to have Susan?s help over the years with many issues, and the turnaround has always been very quick. Thank you, Susan, for such wonderful customer service!

Excellent Service! Great job with the rental. Service recommendation and explanation was great! Will come back again.

I?m very satisfied with my sales person, Bill Infald! Highly recommended!

Excellent service, price quoted was exact, very efficient mechanic and treated like royalty. Thank you

Excellent service. Turn around time great, as promised

Went in to test drive a car, really loved it so I decided to go ahead with the purchase on one condition, I’d leave it there for a couple days because I was in the process of selling my other vehicle and I wouldn’t have space for it. Sales person assured me this wouldn’t be an issue however after I started signing papers to start in purchase his manager came out to tell me this wouldn’t be possible due to liability issues etc… Anyways we moved on from there, I was already pre approved and provided Them with the documents of my pre approval, the sales person took and left with the understanding that they’d be working with that financial institution and the finance manager would be out in a few minutes to collect downpayment to complete the purchase. I say and waited for about an hour until I was starting to get fatigued and I stepped outside that was when I saw a few people approaching me saying he was ready to see me. When I got into his office I started receiving alerts about hard inquiries on my credit report from numerous banks but none from the institution that I got pre approved from. I started asking him what was the reason for that to which he kept going in circles about sub prime lenders and some other stuff I had no interest in hearing. So what should’ve been a 1hr transaction the most took almost 4hrs and my credit was ran by numerous financial institutions without my knowledge/consent. Sales person was pretty cool though, think his name is Kevin.

Danny Ho is a very capable service person and I have been working with him for approx. 15 years!

Great customer service thanks to Erika in the service department everything was set up and done smoothly and stress free she also made sure my car was good by making sure anything that needed to be fixed got fixed and I had my car the next day it’s been running great and I’m super thankful for her there’s no other person I would want or need to go to if your needing everything done right and quick Erika’s your person

The service was the worst. I made an appointment for a recall fix one month ahead, knowing it would take 4 hours to repair it. We arrived on time and were ‘t assured it could be done that day. At that point we also needed a battery replaced. We decided to Uber home (we live in Santa Cruz) and give them plenty of time to do it. The next day we texted and understood it would be ready by 1:00. Arrived, the man we talked to was at lunch and when we texted him, he was shocked it wasn’t done. Turns out it was ‘t even in the queue to be done. They agreed to replace the battery so we could take the car home. Their recommendation: go elsewhere to have the recall work done. And that is my experience with Mercedes SanJose.

The employees are very kind and mean well. However, unfortunately, the facility is clearly understaffed. Employees were either too busy to address simple concern and questions or were simply not knowledgeable. My experience at this dealership was a HUGE departure from ever other Benz dealership I have encountered in terms of quality, staffing, and facilities. Even their refreshment offerings are substandard.

the service was good as always and technicians did a good job. the only feedback I have is to provide Mercedes customers with seamless pick-up/drop-off process. I was told that all rental cars were booked for next 4-5 months and there's no shuttle, which means I who have one car have to use lyft/uber to run daily errands, or using public transportation (which doesn't work out in USA!). This is worse when car service takes more than a day. I believe mercedes dealership can find a better solution and help its customers in appreciation of their business with mercedes.

One annoying thing is that they have gotten rid of their cashiers. When you go to pickup your car after service, lot of times online payment link does not work, like in my case I tried online payment many times. You have to wait till your service advisor becomes available because only service advisors can process payments, as they don't have cashier any more. With the prices they charge for repairs, I am sure they can afford a cashier. I had to keep waiting. The manager was very nice. When he saw me annoyed, he right away found another advisor and asked her to process my payment. Other than that, everything else was great. My service advisor was awesome. Very courteous, and professional.

Prompt and thorough. Recommend Mercedes-Benz of Stevens Creek.

I recomend but with certain issues. My car had a recall issue, I booked an appointment....three weeks out. That date came and the service department cancelled on the day. They booked me the following week and a very nice fellow picked my car up about 8.30 AM and brought it back about 3.30. They must have disconnected the battery during service but did not correct the clock to the currenttime when finished.

My service consultant was Vincent Hoang and he was very professional and easy to work with. He was thoughtful about the things I needed to take care during this visit and very efficient at providing updates of my car's services throughout the day. I can rely on Vincent's service expertise and really appreciate his wonderful assistance for my S580.

We went for our car servicing and the staff was really helpful. They explained the process took care of us in a timely manner.

Our service technician John Stansbury made the experience efficient and easy. The loaner car was ready when I arrived, and the entire drop off took only a few minutes. John kept me informed of the status, including when my car would be ready. Dropping off the loaner and picking up my car took only about 5 minutes.

My sales associate Shah Baigzad was polite and answered all questions I asked. There was no pressure put on me to buy the car. Everyone I met in the process of buying the car was very courteous. It was a excellent experience!!

My service person, Susan, is amazing. She is always prompt friendly and professional. No matter what small issue I raise, she has it looked into and checks herself. Her communications are timely and gives me a complete report before I retrieve my car. I am a long time client and intend to remain so.

My only objection is that getting a car service especially through Mercedes Benz you expect high standards which I didn?t receive at this dealership for my vehicle. I would not be taking my car back here for service. They started the the regular service charge from $900 when I asked they took off few things and brought it down to $500 which is fine but then didn?t have the decency to clean the car while doing service. I had always been given a very nice clean car back from other Mercedes dealers when getting service.

Very smooth process with 100% satisfaction. Would recommend this service center for all your needs.

Overall it?s good experience but I would like to point out that the auto loan interests is higher than other places

Ellen and Asad were amazing to work with! I started looking two years ago and Asad was very patient and in the end, Ellen found the perfect car. They made a great team. I love my new GLC300!

Been going to MB of Stevens Creek for over 20 years - great Team, terrific service. High recommendation!

Honest and easy to work with Erica provided great customer service

Great attention to detail. Loved the video sent to me that showed the work in progress. This is why you buy Mercedes.

Very happy with the service I received several times at Mercedes auto-nation on Stevens Creek in San Jose, particularly from Erica Flores. She exceeded our expectations of great customer service. She took care of us when we arrived to the dealership with yellow “ check engine” light after completing recall at other auto-nation dealership. She accommodated us several times. Thank you, Erica. You are the best!

Fantastic experience I had. Best in any country I bought a car. The team is super helpful and they settle for nothing less than the best for their customers. Very happy to be their customer….

It took some time for the repairs but the overall experience was great.

Great service and experience, keeps me informe on repairs constantly

Pleased with communication and service. Didn’t expect any less. You guys were great, car was clean and running smooth.

Great professional experience.

Had a good experience. Getting my loaner and timely conversation with my technician. My car is back and running

Diana Than at Stevens Creek Mercedes was amazing. Went out of her way to make sure everything was to our preference. Was quick to get back to us and positive attitude. Made this purchase a good experience

Danny Ho has always provided me with excellent service.

Thank you Diana Than for all your help and excellent service. You did an amazing job.

Really excellent experience here! The dealer gave me very detailed elaboration on the vehicle and help me find the exact vehicle I need,

We had problems with our Sprinter RV and John Stansberry was exceptional to work with. He call us and kept us up to what was going on every step of the way. He was quick to respond and so friendly. We really appreciate his wonderful service. Best service we have ever had for our Sprinter.

Excellent customer services & dealer facilities. Good job to my salesman Mr. Phil Ha & Sales Manager Di Wang.

If the parent company were as interested in customer satisfaction as this particular dealership, they could expand their customer base. The parent has never responded to any written question!

Firstly, it was very refreshing to find a dealership with inventory and to be able to see and drive the model we were actually considering. Secondly, the service level and attention to detail was stellar. My advisor was Mundy and he was instrumental in my being in my new great-looking GLA.

Professional and courteous as always. Would highly recommend Ethan Kurtz. He is my service advisor and is the best!!! He cared for my car as if it’s his own!! He explained everything that is going to be done in words that I can understand! My car was ready earlier than the expected time and very clean and shiny! Thank you Ethan Kurtz and Mercedes-Benz of Stevens Creek. !!!

Recall issues Very friendly and efficient

Excellent service, very professional👏

I liked the overall assistance provided to me and the staff was very helpful. They are very considerate to our requests and concerns.

I was told when I made the appointment it would be 4 to 6 hours. When I dropped my van off he told me a few days. I dropped it off Tuesday morning and didn't get it back until the following Tuesday. Notified Friday after I had to use another vehicle to go out of town for scheduled buisness.

Service was good. Have been a long time customer. Susan my rep is very professional.

We had a great experience with Mercedes-Benz of Stevens Creek. We had a great test drive with proper explanation about our options. We were given sufficient time to make a wise decision and got a great offer from the dealership. Strongly recommend this dealership

I can’t express how A+ customer service can be! When you have Samer taking care of your car you are in great hands! He is very busy and with that he never lacks providing quality of service to you. Very knowledgeable and he spends time with you to answer all your questions. He keeps you informed on everything your need to know about your car’s service.

Good service. On time. Provided with information. Made it easy to understand.

Just completed my 1st service and had a good experience My advisor was friendly and checked the car throughly Only issue I see: it was quite busy at my appt time which I had to then wait & felt rushed once my advisor handled my car . Upon my return, I called in advance I was on my way & was told my car would be ready which was not the case Once I paid & dropped off the loaner car it too 20 minutes for them to go get my car. That was frustrating because I had an appointment to get to All in all it was a good experience

Recall done, drop off was quick and car was ready to pick up as promised

I brought in my old C class for service with a wiring issue that turned on the parking lights when the car was locked and continually drained the battery. My service writer, Danny H. indicated that he had seen the issue in the past. They sourced an OEM Headlight/Foglight controller from another dealer in another state. Very resourceful and saved me from getting stranded somewhere in the future. Thank You Mercedes of Stevens Creek. Great Job.

Overall my buying experience was amazing and one to remember. As a first time car buyer I was assisted by everyone at Mercedes-Benz of Stevens Creek by answering everyone of my questions and concerns. They also do an amazing job with providing you with as much detail about a vehicle that you are looking for. Overall amazing dealership with large variety and amazing sell representative.

Great Service. Phil Ha - thanks for your service while buying our first Mercedes vehicle from you guys! Keep up the great work.

Very nice, could not be better. Every details was taking care of.

Great & Fast service. Highly recommend

Got appointment for a service recall. Great customer service from beginning to end.

Completely satisfied, Samer our service advisor is very helpful and a likable person. thank you

BOTH MY REP AND THE MECHANIC TALKED TO ME ABOUT THE ISSUE AND HAD IT RESOLVED WITHIN THE DAY.

Reserved car and spoke to Ellen lans who assured me car was reserved and ready to pick up Saturday. Called her to confirm I was on my way about a 2 hour drive. After several attempts she had some other person call me to tell me the vehicle had sold. Unprofessional , and made me waste my time . This place does not honor reservations and just to make a quick sale will screw you.

Work done quickly with very little hassle. Service Rep very friendly and helpful.

Service was very accommodating, professional and friendly. Never felt pressured. It was a pleasure working with Kamil.

Great service, usually have loaner cars, and don't have to wait months for an appointment. Prices are a bit high compared to other dealerships but convenient for me and thorough with their work.

Just had the first service for G Wagon. Their service was excellent. The tech advisor, worked quickly. The order was clearly.

Service was very accommodating, professional and friendly. Never felt pressured. It was a pleasure working with Kamil.

The buying process was absolutely perfect. Tony was amazing and made it a great experience! Service appointments have been made easy by John. He stays in touch and walks me through the process. My only complaint about service is that once I received my vehicle and the inside was dirty and it was obvious when it was serviced that they smudged the interior in several places and then did a fast birthday wash which left fine lines all over the outside when they hand dried it. The second repair service I had, they left the window privacy shade off the track to wait for parts and we?re going to send me away with it flapping on the side. I think for the level of vehicle Mercedes is, there should be a higher level of concern for good care of the vehicle and owner during repairs and maintenance.

Teams there is very helpful and really takes care of their customers. I was ordering a GLS from them. The process was supposed to take 3 months for my order to be fulfilled. But the team helped me to keep an eye on all incoming ones, which helps me to get one much sooner than expected.

Pretty fast & kind service. Easy in & out. Highly recommend Ethan at Stevens Creek!

I love having the concept of the same advisor and as a result having a great relationship with Danny. Services are always a simple reservation process and always straightforward.

Invoice said ?complimentary exterior wash? yet the vehicle was dirtier than when I dropped it off. It was covered with water spots and there was a 6? diameter bird turd on the front left section of the hood. I paid $5000 in repairs and service, then had to go straight to a car wash?not the service you imagine when spending over $100,000 on a vehicle.

My experience was excellent. Danny Ho provided excellent service.

Susan, the service advisor made the difference. This advisor has been supporting me for 5 years. With both my S and ML. Good service experience is a big reason for repeat purchase decisions. An area that needs attention is loaner vehicles. I had to wait 1 hour 5 minutes last time.

Took my car in for scheduled maintenance with an appointment that was made a month in advance. The staff seemed unprepared and overwhelmed. I had prepaid my maintenance when I bought the car from this dealership, but Service department did not have any record of that. So I had to wait for their accounting staff to arrive at the office and sort it out. Then had to wait for a hour for the loaner car, promised when scheduling the appointment. I could see tons of other customers waiting for loaners and complaining of being late. Staff informed that the loaners are being washed/cleaned, hence the wait. After an hour when I finally got the loaner, it was visibly dirty and had not been washed in a month probably. What a waste of time! Too bad I have paid for all the scheduled maintenance of my new car to this dealership, or I would never go back here again!

The best service provider is Danny Ho! He is an absolute gem. He is professional, highly knowledgeable and respectful. Mercedes Benz of Stevens Creek is fortunate to have Danny Ho on their team. He is the best!

This is the 2nd vehicle I have purchased from Stv Crk MBZ and they have provided an excellant experience in each case. Very fair and efficient... my only concern is that I am still waiting to find that my used vehicle has 2 keys. ....the single key information was not delivered until after the transaction😳 Overall great experience and I would definetly return again. Robert Pizante

The service was smooth and Nate the representative was helpful and detail.

We bought a GLB250 from your place with the help of Ellen Land, Diana Than and Di Wang on April 29, 2022. We are very happy with the purchase, it's an excellent car. I got some good tips of driving the car from Ellen and Diana. They delivered the car to us. Thank you so much guys! M.R. (Sean) Hong

We comminucated with the dealer through email. The negotiation process is frendly and comfortable. The price is good below the market price. And the service is good too.

We comminucated with the dealer through email. The negotiation process is frendly and comfortable. The price is good below the market price. And the service is good too.

Always a great customer experience at Stevens Creek Mercedes Benz!

Easy to work with and very professional.

A positive experience overall. My agent was with a customer and a new salesperson was helping us out. The new guy could have used a little more enthusiasm. Lucky for him, we made our decision to purchase one of 6 CPOs in the lot before we got to the dealership.