Recent Reviews from Mercedes-Benz of Stevens Creek

Team at Mercedes is wonderful, they keep you informed and talk you through any issues with your car!

My car was scheduled for an oil change. The appointment was at 8:40 AM. When I arrived, the lady guided me to drive forward, in avoiding the sun. That was very sweet of her. Vincent Hoang came right after a couple of minutes. He explained clearly what service does the car needs. He estimated the time of the service. It’s about one and a half hours, so I don’t need to borrow another car to go home. The service was done exactly after the estimated time. I like their service, professional, courteous, convenient, especially saving time for me. Thank you for the excellent service from their staff.

We were very pleased with the communication with our assigned representative John, the updates he provided and MBSC timely manner in getting our car serviced Best, Ella

Really loved the overall experience. Specifically want to call out Jeyson for the amazing support throughout the buying process.

Great service overall starting with great communication with their champion Slava, paperwork etc. I appreciate being flexible to do some improvements that were so important to me. Thanks for all!

Excellent service. Pickup and drop off were superb

Great service, usually have loaner cars, and don't have to wait months for an appointment. Prices are a bit high compared to other dealerships but convenient for me and thorough with their work.

Just had the first service for G Wagon. Their service was excellent. The tech advisor, worked quickly. The order was clearly.

Service was very accommodating, professional and friendly. Never felt pressured. It was a pleasure working with Kamil.

The buying process was absolutely perfect. Tony was amazing and made it a great experience! Service appointments have been made easy by John. He stays in touch and walks me through the process. My only complaint about service is that once I received my vehicle and the inside was dirty and it was obvious when it was serviced that they smudged the interior in several places and then did a fast birthday wash which left fine lines all over the outside when they hand dried it. The second repair service I had, they left the window privacy shade off the track to wait for parts and we?re going to send me away with it flapping on the side. I think for the level of vehicle Mercedes is, there should be a higher level of concern for good care of the vehicle and owner during repairs and maintenance.

Online appointment is very quick and convenient. I had an appointment at the desired time. When I arrived, I was greeted and checked in fairly quickly by one of your associates and directed me who my point of contact would be in providing my automotive needs. Thanks to Susan Sulimani for giving the best advice for my car. It was a very gratifying and satisfying to the ease and quickness of the process as a whole.

They’re very friendly and professional, thanks for your help I really appreciate it.

Teams there is very helpful and really takes care of their customers. I was ordering a GLS from them. The process was supposed to take 3 months for my order to be fulfilled. But the team helped me to keep an eye on all incoming ones, which helps me to get one much sooner than expected.

Pretty fast & kind service. Easy in & out. Highly recommend Ethan at Stevens Creek!

I love having the concept of the same advisor and as a result having a great relationship with Danny. Services are always a simple reservation process and always straightforward.

Invoice said ?complimentary exterior wash? yet the vehicle was dirtier than when I dropped it off. It was covered with water spots and there was a 6? diameter bird turd on the front left section of the hood. I paid $5000 in repairs and service, then had to go straight to a car wash?not the service you imagine when spending over $100,000 on a vehicle.

Teams there is very helpful and really takes care of their customers. I was ordering a GLS from them. The process was supposed to take 3 months for my order to be fulfilled. But the team helped me to keep an eye on all incoming ones, which helps me to get one much sooner than expected.

I was very delighted by the service offered at MB, especially by John Stansberry. He gave me update on my vehicle service status very frequently as I was in urgent need of my vehicle back from service. He tried hard to get me the of the way service discount as well.

Erica Flores is great! I have always been in and out in a timely matter. Service is great and highly recommend.

My experience was excellent. Danny Ho provided excellent service.

Susan, the service advisor made the difference. This advisor has been supporting me for 5 years. With both my S and ML. Good service experience is a big reason for repeat purchase decisions. An area that needs attention is loaner vehicles. I had to wait 1 hour 5 minutes last time.

First time going to Steven Creek ,and they are great ,Giselle is so kind and is great at her job..helped us save some money too.. Thank you again Giselle!.

Took my car in for scheduled maintenance with an appointment that was made a month in advance. The staff seemed unprepared and overwhelmed. I had prepaid my maintenance when I bought the car from this dealership, but Service department did not have any record of that. So I had to wait for their accounting staff to arrive at the office and sort it out. Then had to wait for a hour for the loaner car, promised when scheduling the appointment. I could see tons of other customers waiting for loaners and complaining of being late. Staff informed that the loaners are being washed/cleaned, hence the wait. After an hour when I finally got the loaner, it was visibly dirty and had not been washed in a month probably. What a waste of time! Too bad I have paid for all the scheduled maintenance of my new car to this dealership, or I would never go back here again!

Every time I take my car for service I ask for Danny Ho. He is the best! He is professional, respectful, highly knowledgeable and doesn’t miss a beat. I refuse to have someone other than Danny be my service provider. Mercedes Benz of Stevens creek is fortunate to have Danny Ho on their team. He adds value to the dealership.

The best service provider is Danny Ho! He is an absolute gem. He is professional, highly knowledgeable and respectful. Mercedes Benz of Stevens Creek is fortunate to have Danny Ho on their team. He is the best!

Nice and efficient sales service!

Very good service for buy GLE in Stevens Creek Mercedes.

My car had an issue with some plastic components in the center console making some unwanted noise. These noises can be incredibly hard to diagnose. For me, it was most prominent when the car was running cold. Steve took care of me. They kept the car for a couple of days and supplied me with a loaner. They tested it over several days and when it was found that a part had to be replaced, guaranteed their services and results. I couldn't be happier with the quality of service. Thanks Steve!

This is the 2nd vehicle I have purchased from Stv Crk MBZ and they have provided an excellant experience in each case. Very fair and efficient... my only concern is that I am still waiting to find that my used vehicle has 2 keys. ....the single key information was not delivered until after the transaction😳 Overall great experience and I would definetly return again. Robert Pizante

The service was smooth and Nate the representative was helpful and detail.

My advisor, Troy, and the MB of Stevens Creek team has been taking care of me and my vehicle for almost 5 years now and I truly trust their professional care and attention to my needs and my vehicle's. Convenience and care is what makes my experience here distinct.

Service department has wonderful people (5/5), but sales department is the worst dealership I’ve ever seen (0/5). Advice to potential buyers: always get written and signed paper on everything they promised you. Even this, they may deny their own words and promise. They will do everything they can to cheat you: lease, finance, trade in, sell your car, everything. Do your own research diligently. Never trust any single word they say without Google it first. They just tried to scam me thousands of dollar on a leased car buyout. Guys, yes, you can sell your leased car and get cash for the equity. Don’t be scammed. Will never do any business with this dealership and will advice anyone I know to avoid the sales department if they can.

Steve Kirksey is great. I will only by Mercedes because of the service they provide. The best !!!

Despite the broken trust in my post sales service experience, I would still give credit to the team and car qualities. Make sure to have all terms written out in COMPLETE DETAILS so there’s no miscommunication resulting in you paying extra fees and wasting time in hassles. It saddens me to say that I will be going to a different location for my family’s future purchases. Thank you for all your help.

Great dealership, they do they’re absolute best for you & it really shows. Astronomical persona from everyone! I was helped by Asad & Dean, stand up folk. Best dealership experience.

We bought a GLB250 from your place with the help of Ellen Land, Diana Than and Di Wang on April 29, 2022. We are very happy with the purchase, it's an excellent car. I got some good tips of driving the car from Ellen and Diana. They delivered the car to us. Thank you so much guys! M.R. (Sean) Hong

We comminucated with the dealer through email. The negotiation process is frendly and comfortable. The price is good below the market price. And the service is good too.

We comminucated with the dealer through email. The negotiation process is frendly and comfortable. The price is good below the market price. And the service is good too.

Always a great customer experience at Stevens Creek Mercedes Benz!

I love their free loaner car. Although my wired CarPlay forces my phone restart issue was not solved😂 just hard to debug

good experience as always

Easy to work with and very professional.

A positive experience overall. My agent was with a customer and a new salesperson was helping us out. The new guy could have used a little more enthusiasm. Lucky for him, we made our decision to purchase one of 6 CPOs in the lot before we got to the dealership.

Easy process, well done! In and out in 2 hours for a new car!

Great customer service representative for their service department, walked me through all next scheduled maintenance and their cost estimates. Satisfied

Brand new S580- ~2500 miles. Started getting 12V Battery Warnings. These appeared a 1 hour after a 180 miles drive for example. So it wasn't that the car wasn't being used. Before I turned it in to have the problem fixed "Warning Emergency Assist Stopping Inactive" and "Drivers Assist Inactive" started showing up, then permanent. Turned car in to rectify. Logs showed the above symptoms on multiple occasions. Service guy texts that car is done. No charge as expected, great, but a pain in the butt. This is my third S Class. Very nice car. When I picked it up the Service guy says "they didn't do much to it." What? Is it fixed? Well they downloaded al the software updates". OK, were there known defects in the versions of software that had bugs like this reported? Shrug. One day after picking up - "Warning 12V Battery" is showing up. Not too good for a $140,000 car. I expect better. Now I have to go through all this again. One thing to note is that the battery was detected as having issues. If they skipped the battery swap because it costs money ($250), only to force me to go through another iteration of this, I will be quite angry. I was without the car for a week, got no loaner. I'm pretty sure they can do better than this. Stay tuned.

Worse experience. I sent a written complaint to all higher authorities, even to the GM also about the bad customer service. no one even replied to the complaint. Looks like everyone is trying to save each other. Worse Dealership I saw ever.

Very Very Bad Customer Service. Please go somewhere else. All are involved. Even GM also.

Terrific experience as always. My service rep was Erica and we handled a fairly complex service (car was out of warranty, needed standard service and had a major issue with the cooling system) all via text. Erica was terrific with proactive updates, estimates and options. My car is now back on track and in great condition.

Marvin has been a great helper on helping me locating the cars that I wanted and be incredibly enthusiastic and honest about cars.

Nice experience, I would recommend this dealer to others. Also, David was an amazing sales agent.

I had my vehicle serviced here on a Saturday. I returned the loaner and pick up my vehicle Monday first thing in the morning on my way to work. I noticed when I drove off and got to my office that I forgot to remove my black wagon cart from the trunk. At this point, it had been under two hours. Called and called no answer, and left a voicemail and messaged Ethan the person who helped me. Called back again in the evening, still only being directed to voicemail. I called every other day, which is terrible customer service. I didn’t want to drive back here if the loaner had been lent out and wasn’t there. Assuming the inspectors would have caught this item and called me the customer for pick up by now — still nothing! Over a week later I finally get a hold of someone. She says they don’t have the cart…. odd I would have gotten that response within minutes of holding (doubt they could check). Also, this brings me to my point that either an employee kept the cart, or the next customer which they should contact to return the personal item since I cannot. I continue to explain that I have left several messages, and she told me the manager and Ethan would be getting this message passed through and that I would hear from them. Days later!!!! Still nothing. This item was absolutely left in the vehicle. It was costly due to good quality. Do not bring your vehicles here. Employees not doing their job to inspect, involved with keeping personal things or…. who knows, maybe it is still in the vehicle.I wouldn’t know! The service manager and service department hasn’t answered the phone in days! Also, quality of service department is lousy now. This area looked so unattended and unclean. Service your car at another Mercedes and spare yourself.

very good experience. tony my seller give me the biggest help and explain everything clear. love my new GT thanks again

Good service! Thank you! Good to have a loaner car

I had a rare issue with my E450c. Randy and his team at Mercedes of Stevens Creek did everything in their power to make the experience as painless as possible, and provided me with a loaner that was similar to my car.

Thank you so much for the exceptional service with Susan Sulimani, She is the best MB employee I have met so far, Kindly advice to manager she desever the promo or raise.

Slava in sales and Kamal were beyond excellent! Have bought two cars from them and they made the whole process simple! Referring everyone over to them and the great crew of MB of Stevens creek.

Samer did a great job of walking me through the service for my car. He wasn't my original service advisor, but noticed that I needed help in getting the car checked in and was more than helpful in offering help.

MLS 450 is superb car, we love the car but the sales department is not so good unfortunately. my experience was horrible with sales person named Estellia, beware of her promises. I escalated my concerns to the manager Hong, Christopher also who asked what he can do but never got back to me.

Service department is horrible. Turned in my care 4 days ago, agent stated will let you know the info in a few hours, not one call or text or any information, about how long my car will be there, or any information. This is really bad service.

The experience I had with Phil Ha was outstanding. I showed up 1 hour early to my appointment and there was no issue with me being there early. Took me straight to the car and we started the paperwork shortly after that. The car was fully detailed and with a full tank of gas.

regular maintenance and recalls are in place quickly with high quality.

Excellent service and extra attention and care. Very satisfy experience!

Very Good service👍👍👍👍👍👍👍👍

Service Department Review ONLY. Not that there's anything wrong with the vehicle buying experience, I just didn't buy here, so any review would be outright fantasy fiction. Anyway moving on... Ethan was my service advisor and he was great. He was upfront about all the services advised, services unavailable that may be wanted without pushiness, and advice on what kinds of service they could offer for what I wad looking for. My experiences with dealership auto service departments has made me understand the lack of humor in the "stealership" jokes you heard, and although quite spendy, Ethan was up front about all the costs, the timeline and schedule, and options I had to spend less (or nothing). I ended up getting all the services I wanted done, they even fixed my aftermarket windshield repair I tried to save money on and it still came out less than the original installers price. All in all, I feel I got my money's worth and and I am quite satisfied with the quality if work.

I was out of town when my car needed towing. The service rep contacted me as soon as the car got to the dealership and explained the timeline for repairs as it was over a weekend. First thing, Monday morning I received a call and Steve was extremely helpful giving me an estimate of what time my car would be ready. I was able to pick it up at that time.

Went into have my car serviced- the customer service wait time is excellent. I didn't have to wait long and my service advisor Susan Sulimani was knowledgeable, professional & friendly. Susan also made sure I got into my loaner with out delay. Thanks Susan for the good experience!

I am extremely happy with the service provided by Vincent and the service department. After a visit to another Mercedes dealer who's mechanic said the seat heater was working "Good enough" , Vincent confirmed the SLC's seat heater had failed and was replaced. He also confirmed the replaced unit was working properly and kept me fully updated on the progress of the repair. Highly recommend the service department and especially Vincent for outstanding customer service.

Great service. The salesman was honest and respectful. Helped please my needs

Always Excellent with Steve Kirksey!! He listens and advises!! Then gives informative feedback o. The results!!

I found autonation stevens creek mercedes after spending almost one month on a search for a new 2022 mercedes s580, locally and nationally. I refused to pay more than MSRP. Very Frustrating. Saw the car I was interested ino the national autonation websitea nd registered to see the "Your" price for the car. WOW, the autonation was LESS that MSRP by thousands (five figures). Saw the car the next day, confirmed the amazing discounted price and bought it. Picked the car up the next day, Satuday and was supposed to get my instuctional tutorial in person on how all the features and computer soft ware worked. My sales woman said she could not link me up with MercedesMe on that day due to system being down. She scheduled me for her usual WEDNESDAY'S only, instruction day, I was given a reserved appointed. Resorted to YouTube videos to figure out all the basics while I waited for my appointment to link up MercedesMe. Showed up for my appointment at the sceduled time and she was NOT there. She NO showed. Sales mananger tracked her down at home and learned she was not coming in. The substitute sale person rounded up to hook up my MercedesMe could not do it, after an hour of trying, gave up ane referred my back to my original sale person. Five, 75 mile round trips, and phone calls later. my issues with MercedseMe, operating questions and repair/replacement of the factory spoiler adhesive peeling loose. I am finally a satisfied customer.. Five stars for the sales process and easy pricing with no negotiating. I got an amazing price for these pandemtic times. Zero stars for after sales customer service. I had the oppurtunity and spoke directly to the GM after all was said and done. He listened, was apologetic and assigned me to a new personal Sales Manager to handle directy any frture sales related issues. I am confidently there will be no none. Autonation is the easiest and least stress way to acquire a new car. I will use them in the future and recommend them to my family/friends.

I bought a 2010 GLK350 from here. They didn't let me drive it home the day I purchased it, because the passenger headlight was burned out. Despite the fact that the vehicle had gone through some sort of inspection. After parking the vehicle in my garage, I have noticed a very strong aroma of gasoline. Even with the garage door to the house closed, the smell is pervasive and pungent and seeps into my living space. I cannot think that this is not somehow a greater safety concern than the burnt out headlamp. During the day I have been opening the garage door and pointing a box fan at the vehicle, hoping that the smell will dissipate. It has yet to do so. While they offered to resolve the issue, which I am grateful for, I did have to drive the vehicle from Sacramento all the way down to San Jose. Which was quite a bit inconvenient, and involved me coordinating the assistance of several people. I would recommend that in the future, if issues like these could be remedied first, that would create a better experience. So far, I had to drive down there and back 4 times. Which seems excessive. I called the location several times after my initial review. I even left two voicemails. I never was contacted. In the future: if you don't care about your customers, which you clearly don't, do not feign that you will resolve issues after you have decided them into purchases and then once you've collected the funds care little about their satisfaction. 0/10, 0/5, doesn't matter, I wouldn't ever buy from them again. They forced me to buy an "extended warranty" which isn't worth the paper it's printed on.

Got pre-approved for a loan did everything online just needed to come in and sign contracts. Came in signed the papers and was done!!!! Floor manager was very helpful and understanding!!! My kid even scored free gear thanks again you guys

The service is really good and I bought my dream car there

We recently purchased a new car from Mercedes-Benz of Stevens Creek. Kamil showed us the options we had and helped us place the order. The delivery date was accurate. Kamil was honest and clear about the wait time and price. The entire process was smooth. We're very happy with the purchasing process.

Apparently scheduling appointment in their website via online chat with a actual human being doesn't count as an actual appointment. If that is the case, why have this feature in the first place, just disable the freaking online chat.

The experience of getting my car serviced at Stevens Creek was so-so. I found the staff to not be responsible. I was originally told that my car should be ready at a particular time but when we arrived there, they returned the car in a dirty state and we had to wait for half an hour just to get a wash.

I had a dispute over a contract agreement with Nick Kith, who had previously helped us with financing our vehicle. He was not clear about specific details in the agreement when we bought the car. I had a conversation with him today over the phone and he could not answer my questions directly, saying that he couldn't and wouldn't help me. He then proceeded to just hang up on me because I was disputing things that he did not agree with. Very unprofessional. I was not rude to the man, at all. They are very nice when they are selling you a vehicle, but watch out for these people later on. I tried calling multiple times to get a manager on the phone and they just send you to voicemail. Thank you, Lucia and Goran for no help at all. If I could get a call from Curtis Kent, that would be awesome. I'm taking these guys to arbitration or court. I just want this handled.

Finance department is very unprofessional and rude. Once you have told them that you don't want to take extended warranty(after lot of haggling), their attitude suddenly changes and they stop answering any questions or even helping in the contract signing. The person just gave me the iPad and did not help in answering any question properly. Very unprofessional. He did not give me the copy of the contract that I asked several times and I only got 4 days later in mail after 5 follow ups.

Tip-top service that I was received from Mercedes-Benz of Stevens Creek. Team was extremely helpful in helping me get the right car that I wanted. Shoutout to Diana and Dom for your excellent support.

This time around, the service was bad. First no one around to register my car for drop off. I finally had to flag someone down after waiting 25 min. Then I got conflicting calls . Once to inform me that I needed additional service (needed a rotational & balance of tires). Then a 2nd call to tell me I needed a new battery. It gets worse.... I had to inform them to please look at my front brakes. I knew I needed pads because a month ago another Mercedes dealer repair center told me about the brakes. So the 3rd call was to tell me I needed new brake pads. I was very disappointed with lack of service and lack of inspection. And at this point, I do not trust them. When I went to pick up my car, it was dirty. I requested if they can wash my car and was told there is long waiting line. I was willing to wait, the agent kept discouraging me not to get a wash.

I’ve had a couple services done at this location and My adviser was Erica Flores , she was amazing throughout the whole process of me being there really great service . I highly recommend her .

I really appreciate all the services that Danny provided. Great experience of getting the first maintenance service at Mercedes Stevens Creek.

Very friendly and nice

This is not the first time to bring in my Mercedes for service and usually everything works great. The greeting is professionally and an adviser goes around the car and makes suggestions and provides feedback on the status of the car. I trust his opinion and suggestions. Afterwards I can pick up the loaner I requested and usually within a day or so the service is done. Not this time. Everything was so chaotic. The line to drop off my car was extremely long and then they also ran out of loaner vehicles. If someone would at least contact me and provide guidance, then I could have avoided coming to the dealership and cancel or postpone. Communication, or the lack of, was the biggest part of my negative experience. I hope they will fix the problem and get back to their great service. *** Update 04/06/22 *** I brought in my Mercedes again to fix a few problems after they conducted a service on my car. 1) the letters on the trunk of my car fell off and needed to be replaced and 2) there was a noise after the service coming from the over dashboard light. What shocked me is that the loaner they provided was dirty and definitely has not been cleaned at all, plus the windshield was cracked, introducing a safety risk for me and my family. I complained about this, but this was the only loaner available. The letters were fixed, but they could not locate the rattling sound, hence did not fix it. The customer service at this location is getting worse, but what’s even more concerning that they take a calculated safety risk by providing me a car with a broken windshield.

Well you guys wanted my review so here goes- I took my car in to the Mercedes’ dealership this week to just simply have the spare key programmed. It was only supposed to take an hour and a half but somehow it turned into an all day endeavor simply because I left the premises. I had to take time off of work and have someone else come and take care of my child once my nanny had to go home by 3 . I was stranded in San Jose the entire day (I live in Hollister). It was not a good experience AT ALL. Vincent did try and accommodate me by giving me $100 off my next service (if I ever choose to come back) for the miscommunication. I am still really disappointed with the entire experience.

I visited for repairs and explained politely. And staff were very kind. Thank you.

Nate has consistently provided us with exceptional service. Been going to this dealership for 4 years and would recommend

Troy was super helpful for my 10k service, he also had my car aligned and ready for me to pick up by 1 PM. Really appreciated him getting back to me so quickly and finishing my service.

A great experience bringing my AMG for scheduled service at Mercedes Stevens Creek. Erica was friendly, efficient, punctual and detailed checking me in and provided excellent service. She updated me on the progress and the extra work needed, offered the better three year plan over separate one time costs for future savings. Happy to continue working with her at Stevens Creek.

Great experience!

This is the first time I visited this dealership for service. Susan Sulimani was very friendly and explained all the service options packages. Leaving the car, loaner car, progress, and updates are all done very professionally. Thanks Susan.

The front desk, sales and finance personnel were very professional. They were considerate that I had a three hour drive back home; accommodated my request and helped me through the process. They all very good knowledge of the topics, answered my questions thoroughly. I would highly recommend MB of Steven’s Creek!

My service advisor Nate Jones is the best. He is always prompt and professional.

Mercedes was able to fix my car that had gotten broken into, they fixed my right rear up and down window and my entire back glass, including seals around windows. There was glass all over the inside of my car from the break in. They thoroughly cleaned the interior and exterior. I am very happy with the help of the Assistant Service Manager, Erica. She is cool and easy to work with. I was able to communicate with her via text and she got everything done for me in a timely manor. Thanks Mercedes team and Erica, :)

I took my 88 560 SEL to them to fix it up not only did they do a fantastic job on it, they did it in such a fast turn around. Samer was very helpful in going over everything that needed to be done and even doe I didn’t do all the services I never felt like I was being pressured to do anything which was great since that car needed a lot done 😂Out of every dealership I’ll ever been to this is by far one of the best🥳

I ask my CLA class through the email. And their sales Ellen Lans contact me me immediately, she told me the car is not available but however she able to let me build the car i want. She show great knowledge on all the feature in that case i understand which package i should pick. She puts passion on me since I have so many question when building this car and also keep update car status with me. Once car arrived she contact me right away without any delay and had everything prepared before I arrived. Great passion + Attitude + Profession !

Great experience working with Asad on purchasing my new MB. Ordered the car in Oct 2021 and had it recently delivered. Asad consistently updated me on the build status along the way. Very happy with the overall experience.

We had a very pleasant experience at Mercedes-Benz of Steven Creek. Linh, Kenneth and Peter were all very helpful and made our car buying experience stress-free and enjoyable. Linh, Ken and Peter, Thank you for your help and professionalism. Service department experience added 4/1/2022: We had a great experience with the service department. Nate was very helpful and took care of all our needs, from car service to dent repair to arranging a loaner car. Thank you.

Timely and attentive service. Danny Ho provided trustworthy and thorough service for my car.

We got our car last Saturday. Vo helped us a lot. From choosing the right car to everything we need to have, he is very helpful and professional. Everything went very well. Definitely recommend Vo and this store to have your new car.

Steve the service manager made sure all the service require was completed on time. In addition he found a large door ding we were not aware of and suggested a low pain solution that allow the car to be retuned with minimal delay.

The Mercedes dealership on Stevens Creek in San Jose is the best place to take your vehicle for maintenance. Our service contact is John Stansberry. He always takes excellent care of us. Very detailed oriented and just a good guy.

Troy has been my go to for years with any service needs. He?s always helpful and efficient. He always has great knowledge and advice!!

It was the first service for my 2021 GLS580. It went very smoothly - Danny, my rep., was efficient and helpful.

General service is good, waiting time is a bit long.

Overall customer service was very good but there was some confusion among the staff (not my service advisor, Nate, who is always excellent but rather the supporting staff) during drop-off and pick-up that lead to delays. I would expect a nicer lounge from an upscaled dealer like MB.

Danny was absolutely amazing! He is my to go at Mercedes Benz Stevens Creek. He is professional and his customer service is above and beyond. 11/10 Rating!

I saw the Tundra for an exceptionally good price. After a bad experience by two dunderheads at the Capital Mercedes, I called this dealership on Stevens Creek. I kinda didn't believe it, thought it was a bait-and -switch attempt. I even asked the salesman to take a picture with his hand on front of the camera so that it would prove that the truck was actually there. He probably thought I was on the weird side, but he accommodated me. I was treated with standard normal respect. I was shown the truck. Went on a test drive. Came back and did the paperwork. The finance manager got me the best deal I think I could get. I have been driving this truck for a couple of days now, and I am very happy with it. I can't speak, one way or another for the other sales people, but Gary Sandhu is the one who saw me though this purchase. I would recommend asking for him.

Needed the car back in a day and Troy made it happen!

Great service experience with Danny. Only issue was when I came back to pick up my car, I noticed a black scratch mark on one of my doors. I notified the service rep (Danny was off the day I picked up my car) and they cleaned it up for me right away.

Staff was very helpful, especially Jeyson explained all the details about the car and pricing and he made our purchase easy at Mercedes-Benz of Stevens Creek.I am loving my new Mercedes-Benz car.

Great!

Top notch service you expect from Mercedes. Great communication throughout process.

Had an issue with rear camera and it was resolved faster than expected. They quickly found loaner car too. Appreciate the great service.

Thank you everyone from Mercedes Benz of Steven’s specially Estella and Nick

It was kind of a nightmare to get hold of someone at the service department on the phone ahead of time to figure out my situation. Multiple attempts over the phone and online. Never really got any of my questions answered. In the end, I just scheduled a service and showed up. Once I was in front of my service rep, things were great and they were very helpful and knowledgeable. I will continue to use MB of Stevens Creek for recall work and parts, but will stick with my local service center for maintenance.

The worst experience buying a car, everything was suppose to be ready for buy the car, when i got to this dealer they said we had a problem, the car that i was going to buy was transfer to another location , so when i spoke with the seller like 25 mins before and said everything was good ready for me, i drove like 20 mins and wait for like 35 mins for nothing , never go back

Great cars, good service, Sami was very helpful and even helped me find a car for my daughter. I trust this dealership

Great price, great purchasing experience. Good service too.

I continue to purchase Mercedes because of the Smythe European customer service department and the excellent customer service reps - mine is Giselle. While this time there was a glitch - when I came to pick up my car Friday after work and my service manager had already left they couldn?t find my car keys after I already paid online and was told my car was ready. I just kept the loaner an extra day which was fine since I had already filled it up with gas and Giselle, who was off for the weekend , located the keys and had the car parked and ready out front in Saturday. So A plus as always.

Excellent service in time bound manner.

Even only almost a year after sell back my lovely Mercedes AMG cause some family issue, I lost over 20K but I understand it’s a business, I will be back to get another nice car for my self soon, Anyway , very nicely person I have meet like Luis and his manager , They both made it fast their own decisions and don’t messed my time , they are like professional sale team, Thanks so much, Nicely -

Great deal on a used Toyota Solara for my Daughter! David N from Internet Sales was awesome, very responsive and answered all questions and provided pictures before driving down, as I live 35 miles away. Finance Department was great as well, would suggest Mercedes Benz Stevens Creek for ANY car purchase. Fabulous customer service.

Have always had terrific, fast and friendly service at this Mercedes dealership, even though I did not originally purchase my vehicle here (had previously purchased out of state prior to moving to the area). Appointments are on time, service is quick and reliable, and my car is always available on time and is washed when I pick it up. I also appreciate how easy it is to communicate with my service professional via text, and prepay for my bill online. Shout out to Ethan for always being super helpful and professional. Why not rate them 5 stars? Unfortunately, the online appointment scheduling system is totally broken. For example, my car was recently due for regular maintenance. I received emails from the dealership notifying me and encouraging me to schedule an appointment. When clicking through to the website, no appointments were available, AT ALL, in the next 3 months. However, when I called via phone, appointments were available for the following week. If they can fix that, they'll be truly great!

I have really horrible experience with this dealership, they are arrogant, They don't care about after-sales service. When you call their salesperson, they will never get through. Contact the front desk and ask them to call back, but they won't call back. I have missing parts, and they don't help me order in time. I've been waiting for a long time, and when a part arrives, the salesperson won't call me. All they can do is try to ignore you, so I have to go to the store to ask for the status every time!!

UNPROFESSIONAL!! If zero stars was an option that’s what I would have chosen. We scheduled an appointment the night before to test drive a vehicle, as we live an hour away. Upon our arrival we were told to wait so that they could get the car we were interested in, we waited and waited (25 minutes) finally the guy who we originally met with and his sales manager came out to tell us that someone else was test driving the vehicle and that we could no longer test drive as most likely the other customer was going to purchase the vehicle. A huge disappointment and just pure lack of professionalism!!

Made an appointment to see a vehicle, made the trip out from SF (1hour) Once I arrived I was told that they had to get the car from the back, I wanted for 20 minutes, then was told that the car was being sold. Waste of time, and could have easily been avoided through communication.

Service advisor was very prompt, courteous and kept on top of my card service and detail progress.

MB San Jose knows Sprinters! Service writer Bill and Technician Sandeep did a great job getting my Sprinter in and serviced in a professional and timely manner. Thanks much.

It was great experience from the service , and care about customers

Great Service Manager Susan Sulimani, Susan keeps me informed and very easy to work with. The quality of the service is outstanding as well!!!

Very good service from shopping to delivering, fast and professional.

Service Department was an easy drop-off process, helpful and pleasant interaction with service person. Pickup was a really long wait with only one individual getting folks their cars...could have used more support there.

as always it was great my rep Steve Curvy was great and very responsive, even delivered my car to my house

Great Service Manager Susan Sulimani, Susan keeps me informed and very easy to work with. The quality of the service is outstanding as well!!!

Terrific customer service from the front desk associate, to my sales rep Tony Chiem, to Dominick in finance. Really great purchase experience.

I called my service advisor, Nate Jones, at Stevens Creek Mercedes when my car started shaking when I turned it on and the engine light stayed on. Nate had me bring the car in immediately and found me a loaner. Stevens Creek is an extremely busy dealership. He kept me posted daily on what was going on with my car up to the time it was fixed and ready to be picked up. I have had several urgent issues with my car over the past few months and all i have to do is call Nate to get them handled. I really appreciate his incredibly high level of customer service

I cannot say enough great things about this dealer. Our lease was up with Mercedes in a couple months so we were pessimistic about finding a new car to our liking during this Covid times. Our salesman, Basir found us the perfect SUV within minutes. Dominique, Finance guy found us great interest rate so we ended buying instead of leasing this time around. I will definitely return to this dealer for future Mercedes car purchase. Thank you to the team at this dealer for making this purchase so quick effortless.

If you want to hate Mercedes Benz. Go to this dealership. They are best to prove it. Finance team is so capable enough to make you go there more than thrice in a week. Fedup!!!

Great service! Very professional staff. Everyone were very helpful and answered all my questions. I believe they had my interest at heart and found the best car for me at a good price. Thank you!!

John Stanberry is my service advisor and is the best!!! He cared for my car as if it’s his own!! He explained everything that is going to be done in words that I can understand! My car was ready earlier than the expected time and very clean and shiny! Thank you John!!!

Simple, easy, quick. Appreciate the care and attention to detail I?m assessing and offering correction to rising maintenance issues before they become a problem.

I want to give Sameer 5 stars for the service he provided!! It was my first experience with Sameer, who took over from my previous service advisor and he did a wonderful job! Great communicator, and very helpful with any questions or information that was needed, as well as prompt follow up! definitely 5 stars for Sameer! Now, the experience picking up my vehicle after service, was terrible and that is the reason for my less than 5 star rating overall.... extremely poor customer service in this area, poor instruction or help with getting a person to help get my car as well as an extremely long wait to actually get the car... this area of service was at best 1 star!

My service advisor, John, deserves 5 stars. Dropping off the car took a bit longer than expected due to many cars in the queue ( I got there ~7 minutes prior to my appointment). Once the line cleared, check-in process was easy, and the service advisor took very good care of me. I'd used Smythe to service my car routinely - they even replaced the transmission. I went to an independent shop once the dealership changed ownership. This was the second time I had my car serviced at Mercedes of Stevens Creek - both major. One to fix the convertible top mechanism that was stuck in the open position, and most recently, to fix the driver's seat motor. Both times, the car came back worse than when I took it in. In the process of fixing the convertible top mechanism, they manage to rip the top (it was the original top); however, since I took the car in with the top in the open position, I could not prove the dealership had damaged it. I replaced the top subsequently. The most recent service included the seat motor replacement, new tires, 4 wheel alignment, suspension work, and new steering shock. After the service, I can feel a distinct vibration in steering where there was none previously. I took it back to the dealership. Again the service advisor took very good care of me. He had the shop foreman check out the car, and rebalance the tires, re-check all the work, tighten everything to spec. He told me this is pretty much everything that can be done. I noted the vibration is still present; he maintains this is normal for the car (it is not based on my experience prior to the service). It feels like at least one of the tires may be out of round. ------------------------- Update March 18, 2021: MB of Stevens Creek contacted me and asked to bring the car back. They replaced the tire that was out of round and rechecked the other related items. The ride is improved. I'm very happy with their customer service. ------------------------- New service February 23, 2022: I took my car in for regular 'A Service' and 100K mile special service. This time my service advisor was new. My previous advisor, John, had provided excellent service, and I expected same now. Let's just say the customer service left a lot to be desired this time. I showed up 15 minutes prior to my appointment time, and the service advisor did not show up until 20 minutes after the appointment time. In prior appointments, the service advisor kept me updated on the status of the service and also let me know any additional issues or recommended fixes and costs (asked whether I wanted to do the recommended fixes, or decline) , as well as when my car would be ready for pick up. As mentioned above, this time the service was not the same. I had to chase the advisor to get information on the status of my car and the pick up time. Communications was very poor. I finally picked up my car 30 minutes before closing time, and found the windshield washer nozzle was broken. I pointed it out to the tech who brought out my car. My advisor had left for the day, so I left him a message as well. The next day my advisor told me the service technician had pointed out the broken nozzle, but the advisor 'declined' the fix on my behalf to save time (??). He also intimated the nozzle was broken prior to my dropping off the car - I noted that he had taken pictures of the car when I dropped it off, and the nozzle was definitely not broken at that time. I expected and demanded the nozzle be fixed, but he said he would not commit to it, since it was broken prior to the service (in essence that I was laying). It took another day to sort out the problem with the dealership management. Good news is they fixed the nozzle. Honestly, this was a poor experience, especially considering the 'luxury' brand dealership. I will be going to a different Mercedes dealership for next service.

Great customer service. The service advisor has diligently updated the status of service.

Troy is the best service agent... have worked with him for 15+ years. knowledgeable and helpful.

I would really recommend shopping here for a few reasons, it was an easy straight forward process. First they have a great selection of vehicles with great competitive pricing. The customer service and financing was really smooth. A minor detail on the vehicle was taken care of promptly. Thanks!!! My family really appreciates it.

My wife and I were looking for a new SUV. We looked at nearly every make out there and kept coming back to Mercedes Benz, specifically, Mercedes Benz of Stevens Creek. Marvin, Basir, Iyad and the whole Stevens Creek team made the process actually, enjoyable! We came out of the dealership with a vehicle that I am so impressed with…a GLC AMG 43, a 100% awesome vehicle!!! Thank you Mercedes Benz of Stevens Creek!

My vehicle needed scheduled service and some additional work repairs-never battered an eye ? or had a moment of concern for my beautiful Benz, I knew it was in good hands, as always!

I came in a few weeks ago to purchase a car I had seen on the website, I had been messaging Asad for a few days and decided to go talk about purchasing my GLC-Class 300. He was so helpful every step of the way, and I even got a great deal on the car. He also kept updating me in the 2 weeks it took for them to get my car to the dealer. After about a week I had a problem with the car and I called up Asad and he said to bring the car in on Friday and the service department will take a look at it. This is exceptional service and I am so glad I bought my first car from here!

Good service. Great deals. Ended up leasing my car from here.

Such a wonderful experience to bring my car to Mercedes Benz stevens creek in San Jose for the Maintenance Dept. Mr Danny Ho take care of everything I need and explain everything for my vehicles needs .thank you so much …from, Horacio Chavez

Danny Ho is the best service advisor always try to help you Thank you so much Danny Ho

Had a recall on roof panel, they fixed a gas leak and another item. Got a new battery.

I was assisted by Erica Flores who wasted no time in looking at my problem and made sure that i was served the next day as soon as the part was shipped to them. In fact she arranged for a loaner since they had to keep the car for a day. Would highly recommend people to start with Erica Flores in case they do not have an advisor

I had a B1 service and waited for 3 hours. Overall I am ok with the experience. I wish I can get more information about my service details and the conditions on my car after the service.

Great service from Dylan at Autonation Collision Center. Thanks a lot.

Well done service and friendly representatives

I got the best service from Mercedes-Benz of Stevens Creek. Recommend to anyone who needs service

It was a really Excellent experiences to purchase from Mercedes Benz Stevens Creek.

Bought a pre owned car from there. A month later the transmission went out. All my savings for a decent car, went out the window.

We met Diana Than back in 2017 and had gone in a few times to browse since then over these past few years. we just happened to stop by and said if Diana Than is working and still there we will buy a car finally. She has always been so helpful, kind, not pushy, very knowledgeable, and truly made me comfortable in my decision. The buying experience was simple; their was a lot of inventory compared to where we live. The sales manager was super helpful, financing was easy and fast. I would recommend Diana and Steven's Creek Mercedes to anyone

David Nghiem was courteous, knowledgeable and very easy to talk to and work with. When we weren’t able to find what we were looking for on the lot, he helped us with a custom order and found a model that saved months on the delivery time. He went above and beyond at every opportunity and even drove me home when I forgot some paperwork! We highly recommend David.

It's a B service. I am happy with the advisor - well explained me my car condition. better driving feeling after the service), of cause , also they/dealer cleaned my car, and plus, I was able to get the 25% discount, so I paid $587.72 It's a great customer service experience.

Thank you so much! For your hard work! And getting my car running! Thank you l!

SOS - MBFS charged us the next month. There should have been more ownership and coordination

Professional and courteous as always. Would highly recommend Danny Ho and definitely come back.

Felt with Kevin internet sales every item was handled in a very timely manner and will definitely deal with this person again

I really liked the staff when I leased it at the beginning. I’m really unhappy in the way their service department is behaving, I had a scheduled recall and trying to reach the staff and nobody receives? Just keep your promises after your business

My car was under warranty when I took my car for a problem. Service person Ethan understood the issue and share with a mechanic. Since the problem intermittent, he said it might take a while to produce the problem. A day later problem was fixed and no charge.

Ms. Estelia Muniz has been very supportive to understand our needs. She was extremely patient to schedule talks to figure out the best plans for us. ESTELIA is welcoming and caring. We feel great working with her.

Danny B Ho is kind, considerate, and competent. We are happy and grateful for his care of our two cars in a professional manner, very glad that the service department has added a young and capable personnel in the group.

I am always satisfied with the job Troy does on the service for my car. He is the best!

I had a puzzling battery problem, and I brought the car in on an emergency basis. Randy took great care of me, and the person running the loaner desk was a star. Car was checked end to end (lesson learned -- when you don't drive during a pandemic, you don' keep your battery charged). Steve delivered the car back to our home and picked up the loaner. Now all I have to do is figure out where I am going to drive more!

It is an amazing experience buying at Steven’s creek Benz. Chandni Ram was very helpful and patient enough to explain all the details and made our decision easier. It is also amazing that they don’t have a mark up on their cars when everyone else does.

Friendly and accommodating when I came unexpectedly to test drive a car

Very positive experience

It wouldn't be revelatory if I said Mercedes Benz service is expensive but I was surprised that despite my appointment how long I had to wait before and after the service. It was frustrating to sit in my car and watch people arriving after me attended to and even those without appointments! So after 20 minutes my designated person arrived and was profusely apologetic about the delay and explained something about a name confusion and a double appointment. As promised it took about an hour and a half for the service to be completed and the bill was settled. However, it took another 20 minutes for my vehicle to be released and it was quite unpleasant standing out in the cold. The car was clean inside and out and I don't have to take it in for another 10,000 miles which would be a couple of years for me!

My service manager, Troy, handled every issue in a timely and quality manner!

My battery is dead as not drive the car for a while during the pandemic. The service staff is very responsible and quickly help replace a new one. Thumb up!

I recently bought a new car from MB on Stevens Creek: very friendly, helpful team; highly professional, available when you need to reach the team members. Recommend! Will be using this location since now. Thank you!!! Natalia K.

I had a great purchase experience. My sales consultant, Jeyson Rodriguez, is super nice and helpful. He is very professional. He gave me all the information I need about the car and the market. The financial team is also very nice to work with.

The Staff Ellen & Giselle were very helpful . The repair done was also good

Definitely recommend Mercedes Benz of Stevens Creek, great and friendly people. We were helped by Kamal Massoudi, extremely experience financial service manager and Asad Hanif, great and patient sales person. I have to Thank them for answering all my questions with honesty. I am so happy with the suv I purchased. Thank you to the reasonable price you negotiated. You can be assured that I will certainly recommend your services to all my friends and family. Thank you for a great experience.

Danny, Thank you for excellent and timely service as always. Jan

I love this Benz dealership! I took my car to get new tires recently. I just want to give a special thanks to my service advisor "Erica" she is the best. I always get a loaner if they keep my car for over 24 hours. Very professional and friendly place 👌

Service is ok , service advisor are ok. Nothing that wows when you first come in. Everyone seems to be doing their own thing. Maybe Mercedes Benz doesn’t really care about the customer experience. I gave three stars because it was just “OK”

Easiest car purchase experience ever thanks to Ellen Lans and team. She helped us pick the exact car we were looking for with all the information we needed to make our decision. We ended up getting the GLS 450 and she was helping us through ever step of the way! Thanks so much. Best customer experience. I will be reaching out again when it’s my turn!

Easy to set up an appointment. Service advisor knew what he was doing. Cost was equal to estimate.

- customer service was great, responsive, cooperative, and no complaints. - quality of work was good over all, once the issue was identified. Team kept looking into the issues till fully resolved.

I went there and, Kevin was super cool and helpful, got then car I wanted thank and the paper work was done quick and fast due to been pre-approval. 3 stars only because one part on the car was missing and ask them to get one they said they would look for one then told I had to pay for it.Not cool with that.

Annie and Nick were awesome!! This is my 3rd BenzI ❤️❤️❤️

Garry Wilson Another GREAT service visit. FIVE STARS across the board for my service advisor Jake Tran and all the staff!

This was our 3rd car through this dealership. We highly recommend them.

My Control module for SAT radio was replaced quickly and they did a great job. The part came in the day after I dropped off my car. Thank you for always doing the best to take care of your customers.

Excellent service for the service call. Prompt service. Car washed and ready to go

Everything was great, and I had a good experience with Mercedes. They loaned me a car while they did the service on my car. I had a rep that I haven't worked with before as he wasn't my usual person who is Danny Ho, but he was great and accommodating me in a very superior way. I have been going here for about 30 years and I trust this dealership.

Minor work done. Was done within a day. Process went smooth although Mercedes ought to include loaner calls for these recall-based repairs.

Always very kind and honest but a bit disorganized . For example our new plate process is taking more time then normal. Nothing that can’t be fixed

For the 3 Mercedes-Benz I've visited, this dealership has the best inventory out of all. They are polite and fast. Definitely the place to go no matter it is to explore your options or get the best deal.

The greeting staff at this place are as rude as you can get especially the woman named Tiffany. The service advisors take a while before coming to you while leasurely walking around. Not the high quality service that Mercedes should provide especially for THAT kind of money!

I have been using the same location since 2006. For the first time i got really disappointed. I left my 2006 Mercedes to Stevens Creek for bodyshop. I could have gone somewhere else for such an old car but since i like the car so much I decide to work with professionals. It turned out that they are outsourcing it to Auto Nation collision which is cross the street. That department is definitely not easy to work with. But my issue was different. I left my car for general service around thanksgiving last year and left my car again for bodyshop right before new year. When my car was fixed for the bodyshop i drove the car 2 miles and realized that the steering weel was not functioning well and i was about have an accident. I went back and asked them why the has that issue and still delivered to me. The car didn?t have the problem when i left the car before new year and the car was already at the maintenance department not long ago. I am not sure how this such an important problem was missed twice. Anyway. Like as i said. I used this facility for last 16 years and was not expecting such service both from bodyshop and the maintenance department.

very nice car and service.

I waited for almost a month for a routine service appointment with a loaner. That long wait time was very disappointing and frustrating. But my technician Ethan was very friendly and helpful. I'm happy with the appointment itself, but not making the appointment part.

Great purchase experience

Good -Susan. the rep was very helpful and competent

Thorough explanation of what needed to be done. Conscientious in every phase of the process. Can’t speak highly enough!

When I arrived, I was greeted and checked in fairly quickly by one of your associates and directed me who my point of contact would be in providing my automotive needs. The point of contact presented themselves fairly quickly and completed the type of work needed for my vehicle and pointed me to the right direction to get the loaner car that was reserved when I scheduled the service. After a short period of time, I was able to get the loaner which was quite pleasant since the last time I reserved a loaner, it took about 30+ min to talk to someone, provide, review and sign of paperwork, and get the car. Overall, it was a very gratifying and satisfying thanks to the ease and quickness of the process as a whole.

My advisor Steve was able to get the work done in a timely manner. He kept me posted on the schedule and the car worked perfectly, was nice and clean when I picked it up.

Everyone was great to work with from service writer to technician

Although we still had to pay a sizable ?Market Adjustment? fee, overall we are quite satisfied with the purchase

Quick efficient service. Good communication/updates.

We were very impressed by the professionalism of the customer service and being kept in the loop on a vehicle we were very interested in. Thanks to Kamil for the informative information on this vehicle with his knowledge about the vehicle. I am very grateful for his on going day by day contact that helped us be the happy owners. 5 Star service. Hope we can meet again for another Sales.

Asad was really helpful in making us go through the features of Mercedes Benz. I purchased my Mercedes Benz GLC 300 4Matic and it was amazing. Will definitely come here for my next purchase as well.

VERY SATISFIED FOR THE EXCELLENT QUALITY OF SERVICE WITH A TIMELY MANNER OF DEILVERY.

John Stansbury was very helpful & accommodating as usual. He makes sure that we r well taken care of & tries to work within a schedule that?s best for us. This is always very much appreciated!

Excellent. Always!! Our consultant always been very helpful and courteous.

Danny Ho was amazing from the start to help me get the repairs I needed to have a safe running vehicle again. My safety was his top concern to due my airbag error on my dashboard. I would recommend over and over again this location for all your car needs.

Service guy, Ethan, was first rate. He knew my car, he kept me informed. Car was ready when he said it would be.

Was treated very professionally. Work on my auto was performed efficiently and timely.

Mercedes Benz of Stevens Creek was a pleasure to work with. We showed up with a Sprinter 3500 Dual Rear wheel on a tow truck, and they accommodated us directly and professionally. The diagnosis of not starting was done professionally, it showed that a squirrel had chewed through an essential wire. The repair and communication were outstanding, with a special thanks to Nate Jones of Mercedes-Benz of Stevens Creek. Our Sprinter based camper is best enjoyed when it runs. Top notch service even in a very busy time. Kind Regards, Kees Vissers, Sunnyvale

I put my car in to get one thing fixed, and then something else becomes none functionable. It's like the mechanic takes one thing off to fix another place on the car. Instead of getting an extra fuse etc.

Great car buying experience. No hard sell tactics. We are from the Monterey area and the price was considerably less than a similar car.

Ellen Lans at Stevens Creek Mercedes is the utmost in professional , knowledgable, and Top notch customer service. We have purchased several cars from her and ask to work with Ellen every time we buy a new Mercedes.

Mercedes Benz of Stevens Creek was a pleasure to work with. We showed up with a Sprinter 3500 Dual Rear wheel on a tow truck, and they accommodated us directly and professionally. The diagnosis of not starting was done professionally, it showed that a squirrel had chewed through an essential wire. The repair and communication were outstanding, with a special thanks to Nate Jones of Mercedes-Benz of Stevens Creek. Our Sprinter based camper is best enjoyed when it runs. Top notch service even in a very busy time. Kind Regards, Kees Vissers, Sunnyvale

Your customer service is great you took my car without an appointment repaired my tire not only on one occasion but two had it done and cleaned and back to me the next day that?s good customer service big thanx

EXTREMELY ATTENTIVE CUSTOMER SERVICE, FOR AN ISSUE THAT WAS QUITE DIFFICULT. DANNY HO THE CUSTOMER SERVICE MANAGER KEPT ME INFORMED AND UPDATED ON THE STATUS OF MY VEHICLE AND WAS VERY PERSISTENT WITH MERCEDES NORTH AMERICA IN GETTING MY PROBLEM RESOLVED. DANNY WAS DILIGENT IN GETTING ME ANSWERS ON THE STATUS/RESOLUTION OF WORK ON MY VEHICLE. THE SERVICE EXCEEDED MY EXPECTATIONS FOR DEALERSHIP SERVICE AND MR HO PROVIDED AN EXCELLENT, FRIENDLY AND KNOWLEDGEABLE CUSTOMER INTERFACE. THE CUSTOMER EXPERIENCE WAS GREAT.

Jake Tran, the service adviser, was excellent. He was there for me in the midst of the emergency services that I needed and he was there for me scheduling and keeping me informed on the repairs and services that my GLE needed.

Very poor customer service, with no loaner car and car been stranded indefinitely with no technician available. Least they could do is to give a loaner car. Pathetic customer service by Mr. Nate. Arrogant and irresponsible towards the customer. Disappointment from Mercedes

This is my first MB Sprinter and 1st service interaction and the team that assisted me were great. they listened to my situation, they understood what needed to be done and were great with following up with me. couldn't ask for a better team to work with.

David Nghiem was an awesome sales person. I got my new GLS 450 last Saturday. He understood all my needs quickly and got it ready so quick. We had a new born waiting inside the car with my wife and David helped out so much by getting the car and paperwork completed in 90minutes!! It was the shortest time I was at the dealer. He made our entire family feel so comfortable and happy during our entire stay. I am so happy to meet a prompt, reliable, helpful person at MB Stevens Creek!

Prompt and efficient service Inspiring confidence and reliability on my E350 4matic model ur 2008. The car runs like. Swiss clock??

I executed my GLC300 2nd year maintenance. The service is wonderful and impressive to me!

Decent dealer place to explore Mercedes car options. Offered me a good APR.

Poor customer service. Overly priced service fees that exceeds insurance c overage and Mercedes Benz determine the prices per dealership. Pay out of pocket. 1-2 month wait for appointments.

Strongly recommend Mercedes’ of San Jose and ask for Ellen lans

Purchasing a pre-owned vehicle from Ellen was a joy. We felt fully informed and well cared for every step of the way. I highly recommend purchasing your next vehicle from Ellen at Mercedes Benz of Stevens Creek! Thank You Ellen!

We purchased a pre-owned vehicle from Ellen. She made sure we were fully informed and well cared for every step of the way. Thank you Ellen!

I would give Mercedes-Benz of Stevens Creek 1 Star, based on my experience purchasing a car along with the service post-purchase. Here is why (+1 Star) I bought a used 2015 Jeep Grand Cherokee Limited 4x4 with low mileage and great overall condition. The purchase was a 3/5 due to them not accepting my down payment unless I also buy the extended warranty. My down payment was $12,000 on my card. I was talked into it but knew it was something I would need in case the car had any issue. (-1 Star) As soon as I completed the purchase, they gave me 1 key. My salesperson Annie told me she would check for the other key and made it seem it is in their storage. I hear back after the 5-day return trial that there is no key and I would need to ask the Jeep dealership for a replacement ($500 cost).. I don't like their tactics and it seemed very calculated in their timing. (-1 Star) Once I took it home I notice an oil leak on my driveway. After a few more days it got bigger. I called for an appointment for an oil change for them to check the car. A lady calls me back and tells me their oil changes are too expensive and I should go somewhere cheaper/ closer. Pretty weird thing to say to a customer who just bought a car and wanted standard maintenance. Turns out there was a missing oil cap which was replaced and there is still a leak present. (-1 Star) I emailed and called Annie, no response since and calls go straight to VM. I called their service line for an appointment. I book one and ask them to call me back to explain the warranty and total cost. They never called me back. It's been a week, I think they are running the same tactic of slow response time until the 3-month dealership warranty is over to kick the can down the road to my Extended warranty just like when I asked about the spare key. I am currently still trying to reach them for support. (-1 Star) Lastly, the service has not been the greatest. I am trying to find something to give them a second star but I cannot come up with anything. They will give me the run-around, charge me for repair in the end, or kick the can down the road. I will leave this star open for any callback or if they want to support me at all. They have my contact info. Thoughts: Don't let the name brand fool you!! If you can avoid this place, please AVOID! Not worth the loss of time, buying an extra key out of pocket. Oil leak and having 2 warranties and still cannot get support. The people running the show here need to improve their service or even call in to test the people working behind the scenes to make sure service is to their standards. My sales agent is Annie Yin-Long. Called and emailed with no response since we talked about the key. Cheers, In need of an oil leak repair

To say that my husband and I were impressed by the professionalism and customer service we received while purchasing our 2022 GLE 350 is an understatement! From the moment we walked through the door, we knew that the two-hour drive to Mercedes-Benz of Stevens Creek was worth it. The whole buying process was smooth and enjoyable. Jaysen was extremely knowledgeable about the vehicle’s features and took us for an enjoyable test drive. He answered all of my questions, synced the vehicle to the MB app for me and made sure I knew how to operate everything before I departed the dealership. The finance manager Dominick was extremely efficient; he explained the contract, all available packages, and was eager to answer any questions we had. Anyone who dreads the process of reading through legal disclaimers and getting lost in fine print would definitely greatly benefit from dealing with a financial manager like Dominick. As a final surprise, we were presented with a thoughtful gift to accompany the purchase of my dream car! On a scale from 1-10, I’d have to rate our experience at least at 11! If you are in the market for a new or used vehicle, trust me, this is the place to get it.

Danny Ho is the best service advisor!

I called the dealership and spoke with Tony C and I told him what kind of car I was looking for and I will be there within the next hour I got there and he had everything ready for me the car I wanted and in several of colors to choose from Tony is so knowledgeable ,personable , professional and very efficient …Benz of Stevens Creek you guys have a true Gem ..Thank you again Tony C I will make sure to come see you when I upgrade 🤪

This is the worst and most dishonest dealership in the WORLD. DO NOT BUY FROM THEM! We bought a used 2017 Maserati Gabelli from them last month (The owner owns both Benz and Maserati). 1. There is a missing part in the trunk when we purchase it. In the contract, they said they would order the missing part in the trunk. They said the part should arrive in a few days after we paid. But it has been a month now, whenever we asked, they just said they ordered and should get in a few days. They cannot provide any info about the order and tracking of that part. it turned out they never ordered it but just kept lying. 2. I only drove 5 times since I bought the car, even below 150 miles. Already found 3 issues. 1. We test drove it and purchase it one week later. The car could not start the first day we bought the car. We literally just stuck on the road side of the dealership. That is the way they did 120 checks and took care of the used car. They promised it was just a battery issue and everything else is fine. We trusted them so we did not return the car. So ironic that they said they did over 100 checks before selling the car but not even make sure the car can start or not. They explained that the car just needs to replace the battery and everything else is fine. We trusted them so we let them fix the car the first day we bought it. 2. We found the head rest on passenger side won’t go up, but since this is a small issue, we did not complain it. 3. it is just within a month, we only drove 5 times and not even 150 miles. We found another serious problem: The heater did not work! We never tested it because it was hot when we bought the car. They did not check, or they did check but not even tell us! It was made in 2017, not that old, and we paid 40k so not a cheap one. If you did not check the car before selling, please don’t say you did over 100 checks before selling the car. We relied on the information you provided to make the purchase. But It turned out False advertisement & misrepresentation is an auto dealer fraud!

I called the dealership and spoke with Tony C and I told him what kind of car I was looking for and I will be there within the next hour I got there and he had everything ready for me the car I wanted and in several of colors to choose from Tony is so knowledgeable ,personable , professional and very efficient …Benz of Stevens Creek you guys have a true Gem ..Thank you again Tony C I will make sure to come see you when I upgrade 🤪

Professional and reliable service.

fast pace service good customer service

My services guy Steve Kirksey is the best. I moved to Cadillac and came back to Mercedes just because of Steve the great customer service anf support from Mercedes.

Friendly staff. Great service. Clean environment.

The Service department is outstanding.

First rate service, professional staff.

They fixed an electrical tail light problem others could not fix

Charlie Fish is awesome, always goes the extra mile to get our cars serviced to our demanding specifications and always treats us more like family than just a customer. The sales team is very helpful when we are looking for a special vehicle, they rock too!

Charlie Fish is my Advisor. He does a great job of servicing my car for the last 12 years. He is thorough, kind, friendly, as goes the extra mile to make sure everything is right, and in top condition.

My service advisor (for the last 10-15 years) Danny takes care of me. I cannot recommend anyone nearly as good as him. 10/10 #e43amg

I recently purchased a new set of tires for my Sprinter Van and had them installed at the Stevens Creek branch. It took a long time to get it done and when i asked why it took that long, i was told that my suspensions were bad and they had to put some "eccentric bolts" to get it fix. I was very surprised about that claim because i drove my van for years and didn't have any issues with suspensions or alignment. When i picked up my van and drove it back home it was pulling to the right. When i called Nate and told him about it he doubted me and then it took 2 months to bring me back in for realignment. I need someone to explain to me what went wrong in the first visit to cause this issue and why those bolts were installed. I want my van to drive the way i always drove it before all this.

My service advisor Susan is very knowledgeable, professional and personable. She truly looks out for her clients. She explains what has been recommended by the technician and will tell you what should be taken care of right now and what can wait to be corrected. I trust Stevens Creek Mercedes with my vehicle.

David N, and Kith were wonderful! Very easy going and easy to work with. Will definitely be returning here for all my new vehicle needs!

Charles is the most outstanding service advisor I've ever had in 30 years. I've owned every luxury brand. Lexus, BMW, Jaguar. Porsche, Cadillac. Charles Fish in Stevens Creek Service Department is the most dedicated professional I've ever had the pleasure of working with. He is a hard working man who will call you at 7pm to keep you up to date on the status of your car. He works late to make his clients happy. He really is one of the biggest assets that the dealership has.

For personal reasons we had to return a leased car early that we really loved. Kenneth made the vehicle return process very easy and he did an amazing job in finding a replacement car that met all our needs for a new vehicle. Kenneth listened well and followed up on all action items in a timely manner. When we had a minor after sales issue Kenneth took care of the issue which was very much appreciated. We can only recommend working with Kenneth and the dealership as we had a great experience with both.

One of the worst dealers I have ever worked with. BEWARE - Check their BBB rating and complaints. I had it enough with these [non-permissible content removed]. Requested warranty cancellation and was informed that it will take 6-8 weeks. Within week 7-8 weeks I requested updates and Sean Shah, Customer Financial Services Director, was the rudest person I came across. I was pushed back that its not 8 weeks yet and I do not have any right to ask for update. Now its been 10 weeks. I been asking updates but they stopped responding. This includes Sean Shah, Moe Afschar, and Aaron Riddle. Good luck with a director like Sean Shah who stop responding because customer request cancellation - and being rude just because a customer ask for update. I have utilized everything possible to reach these guys but no response. Now, I am in process to go the legal way and my lawyer asked to confirm their legal address to serve the summons for the court, and these guys again telling me that someone from the customer relations team will contact me to provide the address. I hope every buyer goes thru their BBB rating before doing any business with this dealer.

I am loving my new car! It is by far the best ride i have experienced! Thank you!

Pleasant experience in the purchase of my vehicle. Tony Chiem was very professional and friendly.

I brought my 2015 GLK here to have the passenger airbag replaced via a recall. This was the nearest MB dealership to me at about 60+ miles. I dropped off the car at 8:30am and it was ready by 11am. The car was washed also which I did not expect. Since it was a recall, there was not charge (although I was provided with a full estimate of the recommended B service (40k) -- There is no getting around it, a MB is an expensive car to maintain, know that when you buy it and just accept it so you are not constantly freaking out by the big numbers. I appreciated the fact that Erica knew I travelled a long way and was waiting for the car and made sure that the work was completed as soon as possible. The facilities was clean and modern and there was a couple of nice coffeeshop within walking distance of showroom.

Great service, organized, timely.

I made an appointment using dealer's chat feature. I clearly stated that I wanted a loaner when I made the appointment. I arrived 10 mins before the appointment time, but I had to wait in the car for 50 mins because the adviser that I was supposed to work with wasn't there. I wanted to drop off the car and go quickly because I had an important meeting, I was late to the meeting. They also said I didn't have my loaner reservation. I ended up getting one, but with the wait time and reservation mix up, I wasn't too happy.

Great experience, highly recommend my dealer and agent

Car salesman excellent, helpful and successful. Very polite. Manager whole ?closed? the deal rude, abrupt, practically grabbed my cashier?s check out of my hand.

Great experience. I requestd for a tire change. It was fast and satisfying. They even provided me a car wash.

I'm very happy with my service advisor Susan Sulimani. She's awesome and hard working. She always goes above and beyond customers service. She's honest and clear, in explaining, what needs to get done. I leave with a positive feedback on my next service.

Samad was wonderful to work with during the purchase of our new GLC SUV. He found the exact package we were looking for during a tough market. He made sure our purchase went smoothly, answering any and all questions we had. Samad spent extra time after the sales was complete, walking us through the details of the interface of our new car. I highly recommend Mercedes Benz of Stevens Creek and particularly, Samad.

He called several times and handled everything well. Asked for pictures and had the part ordered.y car was ready on the same day.

Steve Kirksey is the best !! He provided outstanding service to his custumers

I recently took my GLK250 to Mercedes-Benz of Stevens Creek for service. They exceeded my expectations from the beginning. From dropping off my car, to the regular updates from John Stansberry, to the quality of work performed, to the post-service check-ins, I was extremely well taken care of. Going forward, this is the only place I will take my vehicle and I would recommend them to anyone.

Always excellent service my thanks to Troy Schalk and the entire team.

Awesome staff and facility, They made our purchase process easier and less stressful. Kenneth from their internet sales team and Vi from their finance team helped us out and both were awesome to work with.

My service advisor, Nate Grant, was great! Friendly, professional and very helpful.

I took in my car for a B service and when I went to pick it up there were scratches all over it! My service advisor Danny was very nice since I was extremely upset and offered to detail it. When I went back 4 days later the scratches were out but there were awful swirls all over and the car looked “cloudy”. That’s when I had to ask for a manager. They ended up sending it out to a detail service. I went back to pick it up and it looked great but I was upset no one came out to talk to me or even call to check it. Just the attendant lady when she checked in the rental.

Prompt and courteous service advisor.

Excellent service! Erica the service advisor was extremely helpful.

Exceptional service when I had my car due for 30k scheduled service.

Excellent service in MB Steven Creek and most especially our advisor Ethan Kurtz who helped us a lot when we had bad experiences and problems after our service in Autobahn Belmont..

Overall very good. The turn around was also very efficient.

Had my tire damaged. Took the car in and they covered it under warranty and replaced it. In all my past visits, the staff has always been excellent and competent.

Awesome sales executive who made the decision to buy GLE easier for us, Jughbir supported us all through the process and even afterwards the sale he offered us all kind of help like buying car accessories at discounted price really appreciated all his dedication for positive customer experience

I found a used car that I liked at a Mercedes-Benz AutoNation dealership, and I did all my homework, including obtaining my own finance through my bank. I had everything ready to go. This was a Tuesday. During the test drive, I notice that the back up camera and panoramic view (also cameras) weren't working. My salesman was with me on the test drive, and he notes that he will fix it. After all, it's AutoNation, and they can send it to their Lexus dealership, he says. Bring it back next week, we'll give you a loaner. No problem. Paperwork took 3 hours to prepare. I did have a trade in. This wasn't a huge issue; the wait was worth the car I was looking for. However, during the wait, my salesman lets me know that finance isn't "fond of me," probably because I have pre-approved financing and everything well-organized. Unprofessional. Eventually, I finally get into finance to sign. I asked the finance rep why he needed my income and job title on another credit application if I already secured financing from my bank, which is a partner with this dealership. Perhaps he took offense and thought I was questioning his competency. He started calling me "young man" and telling me that he does this all day. Unprofessional. The finance rep also insinuated that I couldn't use my credit cards for the amounts agreed with the salesman. He asks the manager to come in, who promptly confirms that I can. I also reminded the manager about the promised repairs to the back up camera, which he wrote down, something that the finance rep refused to do. No apologies received from the finance rep. Again, unprofessional. Finally, I had my car and drove home. One week later, a Tuesday again, I follow up with the salesman for the repairs to the vehicle. He says that he was going to ask me to bring it in the same day, but he couldn't because loaners were now unavailable because some people have been stealing loaners? Isn't that what insurance is for? Regardless, he reschedules for one week later, another Tuesday. I don't feel confident about this, and I again confirm via email that the repairs are included in the vehicle sale price, per our discussion. He confirms. One week later, on the day before the new appointment, I follow up again via email, and he replies with a confirmation of our appointment. Just hours later, he lets me know that the confirmed appointment has been cancelled, and he needs to set it for a week later again. No apologies received at all. Unprofessional. I am currently waiting for this 2nd rescheduled appointment, and honestly, I'm not confident that it won't be "cancelled" again. I have been waiting to leave this review because of the promised repairs. I had hoped to leave a positive one before I received a "last chance" email notification today to leave a review. Here's my review: I have close to zero faith or trust in this dealership at the moment and absolutely cannot recommend it.

Thank you do much for taking such care of me and my car! I recently switched to Stevens Creek as it is closer to home and a friend of mine works there. The service was efficient, friendly and professional! I highly recommend Mercedes of Stevens Creek!

Their courtesy and decency

I am happy with the services at Mercedes-Benz of Stevens Creek. My advisor is very helpful. Highly recommended.

Thank you do much for taking such care of me and my car! I recently switched to Stevens Creek as it is closer to home and a friend of mine works there. The service was efficient, friendly and professional! I highly recommend Mercedes of Stevens Creek!

Extremely courteous and professional service advisor John S.

Very organized and helpful technicians.

Excellent Service, customers are always coming back?????

I recently took my GLC 300 for service to the Stevens Creek dealership and had great communication with my assigned service provider. I am on a prepaid program and am able to drop off the car & pick up a loaner, which is really convenient. And the added bonus is that the car came back to me detailed clean!!

Excellent car and beyond. This a beauty in the making and exceeded all expectations. Love it everytime get inside or drive it will remain a Mercedes-Benz customer for LIFE. And the dealership is Stevens Creek and a shout out to Tony and Dusan for making it happen.

Danny is great and always help me with good service and experience.

Words can not describe the true levels or impacts this experience has had on me and my fiancé. Her and I are both living on borrowed time as a result of pre-existing health conditions and I really wanted to allow her an opportunity at some of the more ideal experiences in life, but instead she's being forced to watch helplessly as these people at Mercedes Benz of Steven's Creek methodcally and without conscience, drain my pockets and my insurance policy for everything damn thing they can. To date, in a matter of only 1 week, they've managed to rake me for $14,000 with a balance of roughly $19,000 still remaining, on a vehicle purchase of 16,782. When I go in to talk about the situation no one is willing to listen. They avert their eyes in the opposite direction with responses all indicating the same thing :"you need to speak with your sales advisor" or "I don't know, I'm not the one who sold you the car". When I call they send me on phone looks, always resolving me to speaking with a machine. My car was just serviced there for extensive damages, and the Service Manager would not even allow me to physically see the vehicle until I signed over a 7,000 dollar insurance check. I mean, he would not allow me to even glanced at it from atar. I HAD TO SIGN THE CHECK FIRST,a check that was in his physical possession. Eventually I conceded, and he returned to my possession literally bought me to tear. The car was FILTHY! IT LITERALLY DROVE LIKE AN OLD DATSUN. THERE WAS NOTHING ABOUT THIS VEHICLE THAT COUKD BE CONSIDERED EVEN CLOSE TO HAVING THE CHARACTERISTICS OF A MERCEDES [non-permissible content removed] BENZ

One of the best customer service I have ever experienced! I even bought the mechanic a gift to express my gratitude!

From the return of my leased vehicle to Marvin assisting me with choosing a new one, I felt valued. The process was smooth and I was given all the time I needed to make a decision. After he toured me through the whole lot, he explained all features in detail to narrow down my choices. Not to mention he assisted me a few times once my vehicle was off the lot. I also want to show my appreciation to the gentleman that helped me at the end of my sale in the finance team.

Customer service by Asad Hanif at Stevens Creek MB was great. I wish there were more people like him in customer service in other MB dealerships. I will definitely going to recommend others to this dealership.

From being greeted upon drop off to pick up, the attitude of personnel were very professional and efficient. We appreciate that very much.

The dealership is very nice and provides excellent customer support

I thank Nate Jones for his kind ornanization and their services

Thank you Susan Sulimani. Our Benz has had some very difficult to diagnose problems that have necessitated several return visits. Turns out that it was hidden rodent damage. They just kept plugging away until the damage was found and it wasn't easy. Susan has been a blessing for the past years we have had her as our advisor. She does a very effective job of interacting with the service folks who do the work.

Troy was amazing! Very willing to work with my time schedule and provided great service to my GLC! Thank you!

The dealer did a great job. I got my car?s windshield replacement on time. Free loaner car during my car was in their shop.

Excellent service, great help from Ethan Kurtz! Thank you!

Everyone was extremely helpful and accommodating! I would definitely recommend to anyone!

Over service advisor is Steve very welcoming person he explained us what they do for this service highly recommend it

My service was for a "AEM". Jake, my service advisor was excellent and highly recommend. I have worked with him a long time.

I was helped in a very timely manner by Asad and the financial team. They helped me get just what I needed for a great price. I will definitely be returning for future purchases!

It was nice and easy. We were taken care of quickly and Ken was amazing. Would definitely recommend.

The staff at MB of SC have repeatedly found ways to provide service above and beyond what is expected. We have been extremely pleased with the treatment we receive, whether it be in sales or service. Highly recommended.

This is my first service since the Pandemic. Overall I am reasonably satisfied with the service but I have a lingering concern that every time I bring the vehicle to this dealer that they discover some reason for maintenance items that drive the service over $5K.

Efficiency Reasonable prices

Staff at Stevens Creek Mercedes Benz were very professional. They answered all our questions and showed us complete details of the car. Very easy transaction in purchasing vehicle.

Brought my Sprinter for the diesel emissions fix and when ready, 5 days later, it was dirty and with multiple bird droppings on it. I asked for it to be cleaned up and was told first by the pickup desk person that they do not wash cars. I then went to the service receptionist who proceeded to find the service manager who bluntly told me that because it's a van, they store them outdoors and they are not responsible for "acts of God". I then asked for a wash voucher at a local car wash, and he said that they don't do that. Needless to say that I was not happy with their response.

MY service advisor Nate is nothing short of amazing. An overall great person that communicates with me well, takes the time to understand what I need, and listens. I highly recommend him if you go to the dealership to service your Benz.

Feel very fortunate to have Charlie as my Service Advisor! Always ensures my repairs are done and with high quality. Keeps me completely informed all along the process and the work or repairs I need are performed diligently. The other staff is quite courteous and pleasant as well.

4 months after I sold the vehicle I started getting toll violations for the vehicle someone else is driving!

Steven?s Creek performed my recall quickly and smoothly.

Tony is exceptional! We had a very smooth process of buying E350.

I recently purchased a 2021 GLC 300 from the Mercedes Stevens Creek dealership and was impressed with how quick ,seamless the process was until taking delivery of my vehicle.Kamil Beiteshagh,who helped me with the purchase and was very amicable and took great care in answering all my questions and continues to be helpful even after several days of my purchase .Du?an from the finance team assisted me with the paperwork and was very helpful too .I would recommend this dealership to anyone who is looking for purchasing a Mercedes in the bay area.

The dealership tried to duplicate my problem and fix. They replaced all parts under recall and tested. Found that the car's battery was weak and part in turbo was broken --all was not anticipated when I dropped off. They also informed me of a settlement for owners of our model and that was especially appreciated.

Auto Nation Stevens Creek is a good dealership with quality customer care.

It was a wonderful and easy no hassle experience. The people were great and very easy to deal with. I really recommend this place.

Every visit to MB Stevens Creek is a positive one. My service manager is Danny Ho and he is awesome. He goes above and beyond to take care of my requests and gets me back on my way as quickly as possible. Thanks for always making me feel welcomed, MB Stevens Creek!

Charlie fish provided very good service. He is very professional, listens to us and provides constructive feedback

I recently bought a 2021 GLC 4matic and turned in my 1999 E-320 who had been a wonderful vehicle. I worked with Tony Spencer and Ellen Lans who were so incredibly helpful and "went above and beyond" in making my car buying experience smooth sailing. Ellen and Tony have taking time answering my questions and have followed up with me weeks later to see how things are going. Mercedes Benz of Stevens Creek is such a class act dealership and everyone there was so helpful and friend. I would definitely recommend anyone looking for a new vehicle to think about contacting Tony and Ellen at the Stevens Creek dealership. I am ONE very happy customer!

Emission recall update and service completed in one day..

My service advisor, Jake, was extremely helpful. He went out of his way to help me, especially when I had to call him after the service. I had a loaner car and when dropping off the vehicle, I forgot to take out my laptop which was on the backseat. When I got home and noticed my mistake I called Jake who immediately 'looked for' the loaner car and took the laptop into his care. He then kept it until I could come and pick it up. He saved my day!

Great experience with the service and engine light check. Since I had an engine light on, I would have appreciated to get priority on a loaner car and not waiting for 10 days until a loaner was available. Overall great service

I had the best experience with my service advisor, Nate!!!!

Steve Kirksy is nothing short of amazing! Completely trustworthy, always ready to help, and professional. He keeps an eye out for my car as though it was his own, makes sensible recommendations looking out to ensure safety and reliability. I am grateful for his help and would highly recommend him.

Efficient and timely. Easy to obtain and return rental car while having my car serviced

Good service from representative. Friendly staff. Clean facility.

My Service Advisor, Ethan Kurtz, was EXCELLENT & highly recommend!

Thank you to Mercedes Benz and especially sales person Tony to give us grate services and what ever we need I?d ,beside that he didn?t put any pressure on us. I recommend everyone who wants to get perfect deal and good services, visit Stevens Creek Mercedes-Benz.and ask for Tony

I love working with Steve in service. He is so friendly, responsive and easy to work with. Always does what he says he will do. I couldn't imagine working with anyone else.

Had a smooth and easy quick service for my car. Immediately received loaner vehicle

I made a maintenance appointment with my favorite service person, all went as smooth as could be!

Repair work seems fine. The ML 350 runs well, but did lose a bit of fuel mileage. Old highway was 33, now it is 31.3 mpg. Sure the DEF consumption will go up as well. Can't comment on cost because all of the work was completed as part of the emissions settlement. Could not get a loaner car, van service was discontinued due to the pandemic and dealer would not cover an Uber. Most dealers do. Not a big issue.

Made purchasing a vehicle relatively simple. Friendly staff walked us through the ordering process. Thanks again Bill!

I did not want to do review because my review is not going to be positive. Overall the service was okay. But when I was driving home I noticed some marks below the handle bar. Some mud was spread all over plastic cover and scruff Marks on drivers door rail. This was my long time back to Stevens Creek Mbz and I was disappointed. When you are accustomed to a meticulous job, this was a big “No”! This may not be a big deal, but I’m wandering how the actual service on the car had been done. Not a pleasant one for sure and suspicious.

This was the worst car experience ever and its not over-I saw a car online that I liked and price was good- I went to them with a pre-approval from capital one and it took a week for them to send me the papers- long story short- I had to handle the financing myself- the deal took a month. Now I have the car and drove it less that 200 miles ( 2012 ML) and the check engine light comes on- I took it to my local Mercedes Dealer and the car needs thousands of dollars in repairs- all should have been uncovered by their 150 point check list. Teh worst part is that the car was supposed to come with a 3000 mile/3 month warranty. When my dealer caller the warranty company , they dont have the contract. So far the dealer has not handled this. STAY AWAY

My service was for the airbag recall. Erica Flores, the service manager, was most efficient and courteous. She expedited the work and it was completed in a very timely fashion. I was very impressed with this service, including the surprise car wash.

The staff took time in answering questions & addressing my concerns. Valeria(sales) & Josh?(financial service) did a great job. Thank you guys!

Highly recommend this dealer! Ask for Ellen. She will set you up with the right car and is super timely. The entire leadership & staff team has been professional and kind with all my needs.

Everything went smooth. Kenneth, the MB guy, knows what he?s talking about and gave substantial input on which preowned vehicle to buy. We ended up with a 2018 GLC 43 AMG with less than 10k miles. What a sweet deal!

The experience was awesome and Jake is an awesome Service Representative.

Very professional. Complete the work as promised.

Wanted to trade in our car for a slightly bigger one, knew what we wanted, they gave us what we wanted for our old car and walked out completely satisfied! It was seamless!!

Well done on time for annual checkup and servicing; Steve Kirksey is very gracious and considerate!

Service on my S550. The loaner car was so important. Charlie really helped me throughout this process. The insurance covered most of the complete service

Create customer service by Mr Baser, I will recommend him to all my friends.

Service desk quoted $600 but when I went in they said $1,509!!!

They did a good job on fixing the recall I had on my car

Susan handled everything very well. She explained the details of the service and made excellent recommendations.

Service, warranty work and Windshield replacement.

this experience has been exemplary.

While having full warranty the transmission was giving problem! Taken to the dealer three times and it was just a quick fix Warranty expired 2 months later big problem with transmission It took from December 2020 until now March 2021 to get a new transmission from Mercedes Benz as they did not want to replace it while under warranty I want to believe the dealer was helpful, during all this time I will asume transmission comes directly from Mercedes and not at the dealer cost However three months to get it resolved is unheard

Bought a used car from mbz San Jose. Turned out registration was expired. It has been a month and dmv has not received any paperwork from them. Still in previous owners name!!

The only reason we come back to StevensCreek is our service guy, Danny Ho. He provided us with 15 years with our 2015 CLK and is now taking care of us for our 2020 GLC

I just got my brand new GLS from Mercedes-Benz of Stevens Creek. The sales manager Chris is very nice and responsive. He helped me to get the right GLS with my favorite color, options, etc. quickly. Overall, it is a great car purchasing experience.

Service was good and quick. Well run process plus they provide me with a rental

Jake is the best service advisor, I’ve worked with him a long time. Just wanted to say thank you once again for helping us and so patient with our questions.

I received outstanding service when purchasing my first Mercedes and also the servicing of my car was extremely easy and efficient. All individuals I encounter were friendly and professional.

Troy and staff were so professional and helpful. Very satisfied and I would recommend this dealer to a friend.

The team at MB Stevens Creek provided outstanding service in a minimal amount of time. They were very knowable, professional and helpful throughout my service

I have owned Mercedes Benz vehicles for over 40 years, and my service adviser (Danny Ho) has been taking care of all my service needs for 20 years. His expertise and service has been outstanding.

Overall to be nice. If could provide transportation assistance that will be great.

As always, Denny Ho provides excellent services. Will definitely recommend this dealer to my friends

Service was misrepresented in service contract at purchase but service performed according to spec.

I am happy with the car purchase I made in 2018, and have been using this dealer for my service for the past three years. I am a single, female parent and every time I make a service appointment and ask for a loaner car (as I have a toddler), I am told I have to book three to four weeks out. The following has happened to me twice--as I cannot be without a car having a baby, I have waited in the lobby while my service is being completed. Upon getting there both times, I asked the loaner service desk if there was any way I could get a loaner available so I did not need to wait around. I was denied both times, claiming there were "no vehicles available." BOTH times I have witness white males, also coming in to service their vehicles and having no loaners available, find their service rep saying there were no loaners available and ask for a car, and BOTH times, I have seen the MB male employees say "No problem, we'll get that taken care of." I paid around $60,000 for my vehicle at this dealership and have been loyal to them. I imagine these two men in both instances paid around the same, as well. I conclude that my issue for loaners both times have been on the basis of sex. For the record, I would like to note that I also have a comparable BMW, as well, and I take it to the BMW service center across the street. I have had no problems getting a loaner, even the day of.

Thanks Diana and a few other folks for getting our new vehicle; happy with process and would come for our next vehicle.

Mr Stansberry is always a class act. Easy to schedule with. Accurate/fair estimates on the work. Always good about communicating process and estimated time for completion. I drive pass many other dealers to make sure it gets done right by going here.

Service Manager is a nice person, he guided me all the works and recommendation , good and detailed explanation . Nice and user freindly and patience communication. Delivery the car is on time. Follow up call is helpful for me scheduling my work.

I brought my car in for B service and Class Action air conditioning service. I was told that the AC would only been done under the class action IF the technician could smell the AC for 30 seconds. My car has been to this dealership since I purchased it, with the exception of a couple off site mechanics. Each time I bring it there, I tell them about the smelly air conditioner. It is amazing to me that with a record at the dealership that they would not fix the AC without the "smell" test! Well, they did NOT smell it, and I picked up my car. I took it to an offsite dealer, he did the AC sanitize and said it was one of the worst he has seen. Unbelievable, for a 300 dollar service, for Mercedes not to take care of it is beyond me.

As always, easy to check in, knowledgeable, efficient and friendly service personnel and a clean, fun to drive loaner car. While performing my routine service, the tech noted some additional work needed & did that too, covered by warranty.

Quick and quality service! Will do it next time.

Except they pumped the tires with too much air, else everything were fine

SUSAN SULIMANI is the worst and most horrible service advisor and corporate office should look into her behavior and conduct. She does not even have basic courtesy to greet her customers. She is very rude, talks in a condescending way, does not bother to tell you anything about service being done, won't answer any questions and shows as if doing a favor talking to you. She does not care at all about your car and concerns you have and has no intent to resolve anything. She is very money minded and just keeps quoting prices. Don't waste your time and money, and if want your car to be taken care properly, stay away from her or you will regret later.

SUSAN SULIMANI is the worst and most horrible service advisor and corporate office should look into her behavior and conduct. She does not even have basic courtesy to greet her customers and talks in a threatening tone. She is very rude, talks in a condescending way, does not bother to tell you anything about service being done, won't answer any questions and acts as if doing a favor talking to you. She does not care at all about your car and concerns you have and has no intent to resolve anything. She is very money minded and just keeps quoting prices. Don't waste your time and money, and if want your car to be taken care properly, stay away from her or you will regret later.

I got an appointment for the air bag recall on my car at the Mercedes Service Center on Stevens Creek. I showed up at the appointed time and was told it would take a couple of hours. After 2.5 hours, I was told they didn’t have the air bag module and I would need to re-schedule. I received a voice message later saying that there was a shortage, and they would let me know by May. I called a service center the next day, referred by my mechanic, and was told to bring the car in for immediate service. Apparently, there is no shortage for recalls. I found the treatment at the Mercedes Stevens Creek Service center very unprofessional and inconsiderate.

Danny Ho provided very good service and had my car ready exactly as the time he estimated. Great job!

I love working with Troy. He's responsive, communicates well and has a pleasing personality. He works hard to support his customers.

Great customer from Charlie Fish. Will definitely recommend to all friends.

Jake explained everything clearly and the process was very smooth from car drop off to loaner car. I was promptly informed about service completion and car pick up process.

You have to wait to get a Loaner car, which didn?t happen before and was not informed beforehand.

This dealership checks out the moment you give them your money. Finance director is a complete joke, can’t add, has zero finacial background. He said he went to school for psychology, reassuring when you get no paper work from your purchase and MBF shows no documentation of the money you have them a month later. . Has not paid off my car they took as a lease return. Called and emailed 10 times this week.

Excelente trato, resolvieron al 100 mis necesidades, estoy muy contenta con el resultado

He is very kind and honest. thanks for your help

Danny did a great job for the service A maintenance! Communicated with me promptly.

Very friendly and working hard to convince customers I appreciate their efforts and kindness

Susan from service team is excellent recommend this dealer

TL;DR I brought my car here for a simple battery change service and ended up with a totaled car. I would not recommend coming to this dealership. I brought my car to the dealership for a battery change. It took more than a month for them to complete the service. Given that the service was done during Covid-19, this delay was understandable. HOWEVER, when I went to pick up the car, I found that the flooring under the back passenger seats was completely flooded with water. The water had seeped through the panels and damaged the internal parts of the car. As a result, my car had to be totaled. Mercedes Benz of Stevens Creek refused to take responsibility for this negligence. I will not be returning to this dealership and would highly discourage people from getting their cars serviced here.

I had to bring my car in for a recall item and asked if they could expedite getting it done while I waited. Jake was awesome and got me back on the road in an hour and a half.

She was helpful in finding the car as well as helping to close the deal.

Always top-of-the-line service. Thanks Charlie!

I’m very happy with their service

Overall satisfactory. Professionally handled.

Our service consultant Steve Kirksey was beyond exceptional - Steve was very personable, extremely knowledgeable and was quick to follow up with my vehicles health check. Additionally, the loaner car manager, Tiffany - was very professional and a great ambassador for the brand. Thank you Team MB of San Jose!

I was told that My GLC 300 all four tiers needed to replace when I went to an annual service for 20,200 miles. I bought the car in 2018, didn't have much mileages. My adviser also told me I can't put other manufacture tires because " Run-flat" tires require on this car. I feel that it doesn't justified that I would replace the tires every 20,000 miles. I'm very disappointed.

The service and attention I received was 5 star! My representative was Susan Sulimani. Great Customer Service and attention. 5 Stars ?? ???????? Thank you! Ann W.

My experience at the dealership is OK, SA worked really hard to resolve my issue but the results are quite disastrous. To begin with, due to the issue in tire and wheel insurance claim, I have to wait for over a week to get my car back. During this time, no loaner was provided and I have to make several phone calls myself to escalate the claim to get it approved. I wish there is more support from the dealership. Then about the issue. It is to replaced a cracked wheel TWICE. The EXACT SAME WHEEL cracked again in 392 miles after the first replacement!!!!!!!!!!!!!!!!!!!! Just to be clear, those 392 miles is mostly local commute under 50mph and I do not recall any incident that would lead to a cracked Wheel. I highly suspect the replecement of the orignal wheel was not done properly, or it has not been replaced at all! This is quite unique experience for my 10+ yr experience as luxury performance car owner. I am not sure if any investigation can be conducted on my case since all the work has been completely on my car. I would really appreciate the effort if any people from management can help look into my case. As an AMG owner, I was really disappointed about my expereince and would not consider owning another AMG for at least next 5 yrs.

My experience at the dealership is OK, SA worked really hard to resolve my issue but the results are quite disastrous. To begin with, due to the issue in tire and wheel insurance claim, I have to wait for over a week to get my car back. During this time, no loaner was provided and I have to make several phone calls myself to escalate the claim to get it approved. I wish there is more help from the dealership. Then about the issue. It is to replaced a cracked wheel TWICE. The EXACT SAME WHEEL cracked again in 392 miles after the first replacement!!!!!!!!!!!!!!!!!!!! Just to be clear, those 392 miles is mostly local commute under 50mph and I do not recall any incident that would lead to a cracked Wheel. I highly suspect the replecement of the orignal wheel was not done properly, or it has not been replaced at all! This is quite unique experience for my 10 yr experience as luxury performance car owner. I am not sure if any investigation can be conducted on my case since all the work has been completely on my car. I would really appreciate the effort if any people from management can help look into my case. As an AMG owner, I was really disappointed about my expereince and would not consider owning another AMG for at least next 5 yrs.

That's only complaint. There is NO negotiation! But the car was good clean and maintained.

Awesome service specially to my service advisor Charlie Z

Rodgrio has always been welcoming when I am there. He has a smile on his face and willing and ready to help.

My salesmen Jugbhir Singh was fantastic, Aaron Riddle in finance was amazing. Both of them made my experience at stevens creek great. I?ve been to many Mercedes Benz dealerships, my favorite has always been Stevens Creek. This is my second purchase from them. I highly recommend this dealership to anyone that is seeking a Mercedes vehicle. I highly recommend these two gentlemen, it will only make your experience even better. Once again thank you guys and stevens creek.

Great service from Nate Jones. Explained to me different options that helped me save money.

Over all services are excellent. The only thing I don?t like is the loaner car not that great. I?m in the market to buy an SUV. But they have the loaner car is so disappointed.

I'm happy with service I got from this location every time.

Flexible appointment rescheduling. Quick yet high-quality service.

Great customer service and would recommend this dealership

Body used 2014 Mercedes Benz S550 less then a week the check engine light came on. It was a hassle to try to get it to get repaired but thank God for Roseville BMW AutoNation take good care of me! The brakes squeaks. I didn?t hear it on my test drive. I wouldn?t recommend this dealership in San Jose

I have a very thoughtful service advisor. I have learnt from being a MBZ service customer, the advisor makes a big difference. I have had an indifferent advisor and they lost a repeat customer!

Stave Kirksey is the greatest

Recently took my Mercedes in for service and had a great experience. Thank you to Goran and Charlie for setting it up, getting me a car to use in the meantime and generally taking care of me! Real pros and the utmost premium service I have ever experienced in the automobile industry! Highly recommend! Ivan Pehar

I did not have an appointment but was seen right away, I had low pressure in one tire and it was quickly determined there were two nails in my tire. This was taken care of right away while I relaxed in the comfortable waiting room which was arranged to be socially distant. Everyone I had interaction with were courteous and friendly. Overall a pleasant experience minus the great coffee due to Covid. It was communicated to the service technician that there were two nails , so it would not be overlooked and I did not have to make a return visit. Thanks to all.

We have been using this dealership since buying our ML400 there for service. Charlie Fish is our Service Advisor. He has been excellent to work with over the past 7 years! We have been very happy with Charlie and mercedes-Benz of Stevens Creek.

We leased two cars with Fletcher Jones for 6 years in the past and obviously went back to them for a new lease. The agent who helped us in the past was retired and the new agent didn't meet our expectation. We looked around and stopped by here in Stevens Creek. Talked to a young nice gentleman which was very helpful and then he passed us to Solmaz, a very nice lady who tried to find what we were looking for. Even though there was an issue at the beginning with a recall on the new leased car but the Stevens Creek team including Kevin, Store Manager (I believe), Chris, Sales Manager, Aaron, Finance and Solmaz helped to resolve the issue and keep us happy and satisfied with the service. Thank you and keep up on the team work.

Pleasant experience in and out. It was smooth, fast, and professional

Decided to tint all of my V windows on my 2021 AMG A35.. price was comparative to local tint shops. However the plus is the customer service & of course a curtesy vehicle is provided. The tint looked great! And I felt like I was picking up a whole new car!

Excellent service! Car runs great.

Selection, customer service and a luxury atmosphere with a comfortable feel

Prompt, professional and reliable.

Great people at this dealership. Honest, fair price, knowledgeable and helpful.

The service was quick and on schedule. Easy to get a loaner car to

This review is based on my experience with Service department. Susan has been my advisor for the past 5 years since I purchased my car from the same dealership. She's an amazing individual with much attention to details and customer-first mindset. During pandemic, my battery turned dead and I got a flat tire. Both times despite low inventory levels and reduced hours of dealership, she managed to get my car repaired in one day. I can't thank her and her colleagues enough. Thank you!