Recent Reviews from Mercedes-Benz of Stevens Creek

Easy, friendly and on time!

People there are friendly and it's clean

Service Department does a very professional and timely job from my Service Rep to the mechanics.

GREAT HIGH END USED CARS FOR SALE. I DID NOT BUY.

My junior customer service person was really helpful and did her utmost to meet my requirements. I visited her boss the next day with an appointment but her boss never showed up. I waited 30 minutes then left frustrated.

Terrible customer service don’t ever use Stevens Creek Mercedes-Benz

MB of Stevens Creek is by the far the best dealership I have done business with recently. They have bar raising sales staff, auto inventory and customer service. Looking forward to doing repeat business in future.

Excellent support and service . Effective deal transaction . MB-Steven Creek Martin Do and Cody Blanchard are very knowledgeable & professional to support me well. Very happy to lease my first EV car EQS580

Well I must say that all of my experiences have been very positive and great so there’s nothing I would say to anyone about Mercedes and the reps or any of their friendly attitude towards me that would sound like a make up story to win a $100 bucks but I’m saying the truth and nothing but the truth of what they can offer. Very accommodating set of individuals and willing to attend to you no matter what and I actually just love everything about Mercedes and the whole package it comes with. God bless each and everyone of you guys and bless your handwork 🙏🏾

Erica took car of every little detail. She answered every question and anticipated our needs. There was a delay due to power outages and Erica was in constant contact with us sending updates. Best service at any Benz dealership I?ve had.

Ethan did a great job during and after my car maintenance with Mercedes Benz of Stevens Creek. He made sure that I was up to date with the status of my car maintenance

I am a long time customer. I have a great service advisor.

lack of communication///people do not answer the phone///it takes a long time to pick up the vehicle/// generally unorganized

Love working with Ethan Kurtz! Appointments are always on time, loaner vehicle is always ready to go and the details/breakdown of each service detail is explained clearly and extensively. I trust my service advisor!

Very happy with Hector Cruz sales very unhappy with bald headed sales manager !!

I just picked my new car up from the service department for the THIRD time since I bought it 8 months ago! This time it was in their shop for almost two weeks and basically all they did was a factory reset. They assured me all the electrical problems were fixed, but halfway home I realized they weren’t! The backup camera glitch was exactly the same. It opens and closing every time I brake. I’m frustrated with the dealership and the quality of my new GLC 300. Calling a “lemon law” lawyer in the morning.

Very good experience. Swift in and out. No line. Got there on time and was swiftly addressed by the services advisor John. Got the same model as a loaner - a very nice and clean car. Got the car back the same day.

Danny Ho identified areas in the car to be tested, told me it would take overnight prior to leaving, had everything completed, and kept me updated.

Very quick and efficient process. Great price and great product.

Excellent customer service throughout the process. The waiting area is top notch and the wait time was reasonable. Shout out to Danny for answering all of my questions. He was clearly knowledgeable.

I had a leak coming into the car during the heavy rains we had in California. The leak was only in one area of the car and water was pooling. I called my service contact Ethan Kurtze was exceptionally helpful. He helped resolved the problem by being actively involved with solution. Unbelievable the cost would have been thousands of $$ and he made sure I did not have to pay for it. The Tech did a great job too. I will never go any Mercedes Benz Dealership except this one of Stevens Creek, San Jose. I have been with them for years but this exceeded the service I have had before Thank you Ethan !!

Overall good. Able to borrow a loaner . Car finished when promised. Picked up cleaned car. Ready to drive another year until next servicing.

AMG GT has been my favorite since childhood and it was one of my dreams to have this as my very first car. I am proud to be the owner of this car at 25. It wouldn't possible without the wonderful staff at the Stevens Creek. Owning an AMG is not financially easy and I was already settling for CLS as GT was going a bit over my budget, but Nikhil and his manager did everything to get the car under my limits and made me drive home the brand new GT 43.

They sent me a link to a video summary about my car in the text message

Don't call good luck Ty to all the service managers that dropped the ball

large well qualified MB service center with excellent service.

The most organized dealership in Silicon Valley. Like to praise the service from advisor Danny Ho as well. His services were to the points and beyond expectation. in one phrase as a whole: efficiently and effectively. Thank you!

Great costumer service. Brought my car in for service and not realizing I had to leave my car over night they provided assistance for me get home.

Everyone seems busy. As a customer, it's very inconvenient to communicate with employees

Extremely hard to reach out

Tire needed replaced. Everything went smoothly and according to schedule. They also gave a complimentary exterior Carwash.

The service department of Mercedes Benz of Stevens Creek was awesome! Danny Ho was great and helpful. He explained to me all the processes of the maintenance for my car and very detailed on fixing everything! Highly recommend Danny Ho! Great service!

Very pleased with dealership. Service advisor, Danny Ho ,has been my advisor for many years. Completely dependent on his advice.

AMG GT has been my favorite since childhood and it was one of my dreams to have this as my very first car. I am proud to be the owner of this car at 25. It wouldn't possible without the wonderful staff at the Stevens Creek. Owning an AMG is not financially easy and I was already settling for CLS as GT was going a bit over my budget, but Nikhil and his manager did everything to get the car under my limits and made me drive home the brand new GT 43.

This was the second annual maintenance (service b). I left a car in the morning and picked it up in 5 hours. Dropping off was very fast, the staff is friendly. I received an inspection check list enumerating what was verified during service b. To my disappointment the report did not provide any information about 1. Fluids level inspection (brake fluid, coolant, power steering fluid, etc) 2. a transmission fluid change 3. the suspension system inspection 4. If I need to replace filters (cabin, fuel, oil...) or if anything was replaced 5. the spark plug's condition 6. Inspection of the timing belt condition From my perspective fluid level inspection, brakes pad inspection, filters is something what must be communicated after each service. I tried to contact assigned representative, but failed to receive any clear information for the items mentioned above. It was confirmed only engine oil replacement. I give 5 stars so that they can improve this service in the future

The repair is excellent and without any head head at all!

Nikhil Mehta deserves a 10+, not 5 stars. He?s personable, listens & finds you the perfect car at the best price. I highly recommend Nikhil Mehta, he?s the BEST, look no further & I couldn?t be happier w/my new GLC 300 4-matic.

Danny Ho is very professional and he goes out of his way to satisfy the customer, I tip my hat off to him!!!

Quick drop off and pick service , with constant updates on your vehicle progress thought the day.

Asad was great to deal with and made the process very easy

Customer service is great!? but do be ready to wait an extended amount of time. I took work with me to stay busy

Steve Kirksey is great. I will only by Mercedes because of the service they provide. The best !!!

Total satisfaction friendly and professional service

Salesman (Kamil) has always been polite and did not rush me to make a decision, plus the general manager went above and beyond to make me happy with my choice.

quick service without sells. if cleaning is thorough then I can give 5 stars

From check in to pickup every step. Was fast, efficient, and friendly. My service writer, James, explained what was going to be done and gave a realistic estimate of how long it was going to take. He sent me texts with daily progress updates. My car was done 2 days earlier than his estimate! I’m a very happy customer!

Super team at MBZ Stevens Creek. Shout out to Danny Ho for service above and beyond.

Steve Kirksey knows guest service. He is the best I have ever dealt with in a difficult industry to go above and beyond!! He treats you like you are a family member! Great communication from him as he kept me informed every step of the way! Highly recommend Steve!!

my car was sabotaged by the maintenance service

Danny Ho, he is alway kind and speedy handle the service process. I'm satisfied Mercedes Stevens Creek maintain service. My car condition is good after service. very thanks.

Staff were very courteous and on point. They were working with me to find what I wanted and within the price range as well. Shout out to Mundo and Iyad -

This review is a testament to my sales agent, Ellen Lans for her superb professionalism providing good customer experience and ensuring each stage of the car purchase process went smoothly and flawlessly. I preordered a Mercedes Benz C300, make 2023 from another agent, David in June 2022. Went through a long wait before I'm able to finally get the car in February 2023. During that period, David left and Ellen took over from him. Ellen is always responsive on the other side of email or text message. She gave me constant updates on when my car will be delivered, provided me with quotes on the extended warranty and various coverage options beforehand so that I have sufficient time to evaluate on the amount, patiently showed me around the bells and whistles of the car. Ellen is extremely knowledgeable about the car inside out and have been very helpful, even going above and beyond to ensure each stage of the car purchase process went right. It's not all sunshine and rainbow with the car purchase 1. When I'm trying to get some discount for paying all cash, I met a rude sales manager who at point snaps and threaten me whether I'm willing to take my money elsewhere and wait another half year to get a car. (To answer your question, "hell yeah. I have lots of options with Tesla price cuts, BMW 3 series and Audi") 2. Some minor issue with windshield wiper malfunction. However, Ellen made the experience right for me for both of the incidents, and schedule an appointment with me to get the windshield wiper malfunction issue look at instead of having to wait for 1 week with service department full schedules. Having a good sales manager and staff can change the whole experience of a car purchase, and Ellen demonstrated that in the best possible way. I wanted to also give a huge shoutout to finance manager Abdul Basir for staying after hours to help with my purchase and the help.

Had an issue with my front tire and had to drop off my car in the evening. Vincent responded to me at 7 in the morning the next day and provided regular updates throughout the day and I got the car back that evening. Excellent and responsive service!!

If I could give zero stars, I would. Have you ever had a significant other who promised you the world and couldn’t deliver on even the smallest of tasks? No me neither, and yet MB of Steven’s creek is somehow worse. I was told I should “smile more” but strange, he didn’t say that to my male partner… We waited for HOURS for someone to help us, HOURS to purchase a vehicle -that we weren’t even financing! no updates, at all, ever. I was low-balled on my trade-in (and then the used car/trade in manager said “we would’ve given you MUCH more!”) Then, I was told the bumper would be fixed but “we just have to order the part” they ghosted me. I have been calling and emailing for months… I’ve been ignored, hung up on and promised callbacks “within 1hr”. 0/10 recommend MB of Steven’s creek.

A simple recall service took two days for reasons including power outage. My repeated calls for status update didn't get answered for a "system" problem. It took more than a half hour to locate and retrieve my car.

Helpful and professional

Have you ever had a significant other who promised you the world and couldn’t deliver on even the smallest of tasks? No me neither, and yet MB of Steven’s creek is somehow worse. I was told I should “smile more” but strange, he didn’t say that to my male partner… We waited for HOURS for someone to help us, HOURS to purchase a vehicle -that we weren’t even financing! no updates, at all, ever. I was low-balled on my trade-in (and then the used car/trade in manager said “we would’ve given you MUCH more!”) Then, I was told the bumper would be fixed but “we just have to order the part” they ghosted me. I have been calling and emailing for months… I’ve been ignored, hung up on and promised callbacks “within 1hr”. 0/10 recommend MB of Steven’s creek.

Great customer service. Even after buying my vehicle the customer service was better than great

The most caring quality work. I?ve used them for purchase and service since 1979

Really good costumer service

This visit reminded me why I should never use a dealership for repairs. I dropped off my 2009 C300 for diagnosis and quote of three items. 1. Clear the SRS error message caused by me removing front passenger seat for repair. 2. Quote to remedy the long standing TPMS error message. 3. Repair the driver side low beam bulb socket. My Service Rep called with estimate of $600 which I approved assuming if it took less for diagnosis I would be charged for time spent. Perhaps that was my big mistake by not clarifying this approval was worst case against time actual expended. (A lesson for all of us.) The results were a quote for repair that was so high and unrealistic that I rejected it. For example the quote required removal of the seat to attach the connector. (That is complete nonsense because I know from personal experience that two Torx screws hold the seat bottom which when removed provides access to the wiring harness.) So I declined the repairs and asked for the amount charged for the diagnosis which surprisingly was $600. I protested to my service rep who referred me to the service manager. My point was that the tech could not have spent more than an hour diagnosing the problems because: 1. The SRS diagnosis involved a fault scan plus the tech had to put a mirror under the seat to identify a detached connector. 2. According to the service manager the tech did a “quick” scan of the TPMS system and identified the left rear TPMS sensor as bad. I found this curious since this service department several years diagnosed that the TPMS controller needed replacement. I declined repair at the time but was tired of the error message so I was ready for a remedy. Now I am really confused but suspect that once I replace the tire sensor the controller is still bad but who knows? 3. The low beam socket issue resulted in a quote to replace the entire left headlight assembly. That diagnosis could not have taken more than two minutes especially since I had revealed that the socket had come out of the assembly while I was changing the bulb. The service manager’s response to my request to adjust charges to reflect actual effort expended was a firm rejection with the explanation that the tech answered my questions by providing the diagnosis and therefore I needed to pay the full amount of the quote. I paid the $600 but now Stevens Creek Autonation has a seriously unhappy former customer. Having leased several cars from the dealership in the past there will be no new car transactions with them in the future and obviously no service revenue. I hope the $600 charge makes up for the potential lost business Thank you to everyone at Autonation Stevens Creek Service for reminding me once again why dealer service is a such a ripoff!! I will be intensifying my efforts to find a reliable independent MBZ shop that I can trust to receive fair treatment.

This review is a testament to my sales agent, Ellen Lans for her superb professionalism providing good customer experience and ensuring each stage of the car purchase process went smoothly and flawlessly. I preordered a Mercedes Benz C300, make 2023 from another agent, David in June 2022. Went through a long wait before I'm able to finally get the car in February 2023. During that period, David left and Ellen took over from him. Ellen is always responsive on the other side of email or text message. She gave me constant updates on when my car will be delivered, provided me with quotes on the extended warranty and various coverage options beforehand so that I have sufficient time to evaluate on the amount, patiently showed me around the bells and whistles of the car. Ellen is extremely knowledgeable about the car inside out and have been very helpful, even going above and beyond to ensure each stage of the car purchase process went right. It's not all sunshine and rainbow with the car purchase 1. When I'm trying to get some discount for paying all cash, I met a rude sales manager who at point snaps and threaten me whether I'm willing to take my money elsewhere and wait another half year to get a car. (To answer your question, "hell yeah. I have lots of options with Tesla price cuts, BMW 3 series and Audi") 2. Some minor issue with windshield wiper malfunction. However, Ellen made the experience right for me for both of the incidents, and schedule an appointment with me to get the windshield wiper malfunction issue look at instead of having to wait for 1 week with service department full schedules. Having a good sales manager and staff can change the whole experience of a car purchase, and Ellen demonstrated that in the best possible way. I wanted to also give a huge shoutout to finance manager Abdul Basir for staying after hours to help with my purchase and the help.

prompt, efficient

This visit reminded me why I should never use a dealership for repairs. I dropped off my 2009 C300 for diagnosis and quote of three items. 1. Clear the SRS error message caused by me removing front passenger seat for repair. 2. Quote to remedy the long standing TPMS error message. 3. Repair the driver side low beam bulb socket. My Service Rep called with estimate of $600 which I approved assuming if it took less for diagnosis I would be charged for time spent. Perhaps that was my big mistake by not clarifying this approval was worst case against time actual expended. (A lesson for all of us.) The results were a quote for repair that was so high and unrealistic that I rejected it. For example the quote required removal of the seat to attach the connector. (That is complete nonsense because I know from personal experience that two Torx screws hold the seat bottom which when removed provides access to the wiring harness.) So I declined the repairs and asked for the amount charged for the diagnosis which surprisingly was $600. I protested to my service rep who referred me to the service manager. My point was that the tech could not have spent more than an hour diagnosing the problems because: 1. The SRS diagnosis involved a fault scan plus the tech had to put a mirror under the seat to identify a detached connector. 2. According to the service manager the tech did a “quick” scan of the TPMS system and identified the left rear TPMS sensor as bad. I found this curious since this service department several years diagnosed that the TPMS controller needed replacement. I declined repair at the time but was tired of the error message so I was ready for a remedy. Now I am really confused but suspect that once I replace the tire sensor the controller is still bad but who knows? 3. The low beam socket issue resulted in a quote to replace the entire left headlight assembly. That diagnosis could not have taken more than two minutes especially since I had revealed that the socket had come out of the assembly while I was changing the bulb. The service manager’s response to my request to adjust charges to reflect actual effort expended was a firm rejection with the explanation that the tech answered my questions by providing the diagnosis and therefore I needed to pay the full amount of the quote. I paid the $600 but now Stevens Creek Autonation has a seriously unhappy former customer. Having leased several cars from the dealership in the past there will be no new car transactions with them in the future and obviously no service revenue. I hope the $600 charge makes up for the potential lost business Thank you to everyone at Autonation Stevens Creek Service for reminding me once again why dealer service is a such a ripoff!! I will be intensifying my efforts to find a reliable independent MBZ shop that I can trust to receive fair treatment.

People here are super friendly and always return my car in top condition. Wish they would bring back rentals though.

The process took more than 6 weeks - Probelm was, the Engine would start and die immediately. They first changed the fuel pump, but it did not solve the problem. They diagnosed this to be fault within the ME (Main Engine Computer). The part was not available and it took more than than 6 weeks for availability - no certainty on when it will be available. The car is now drivable, but now the car bluetooth will not pair with mobile phone. No response from Mercedes yet

Saw a pre-owned car I liked online. Contacted the dealership with some questions and my intent to try do things online. Saleman was quick to forward requested items. Car was clean and ready for showing. Quick test drive, no hassles. Price online was the price paid. No gimmicks, just courteous service. Clean showroom and hot coffee.

Went in here to look at the vehicle I was interested in purchasing but no one cared to help out, they all looked at me and my partner as if we didn't have the money to purchase the vehicle/as if we were a waste of time. Asked multiple guys who seemed as if they weren't doing for help but they kept telling me to go to someone else. This guy asked other individuals next to us if they've been assisted but we've been looking around to get help (he didn't come to us at all). This guy outside the lot (really nice) asked Tony to help us. When Tony came to us, he asked what we're trying to do today because the car is out in the lot, DUH PURCHASE?! but because I said we just wanted to know the monthly payments he said "Oh yeah, every $10,000 is $200" instead of showing us the car we were interested in. Don't get me wrong, my significant other and I look pretty young like 18 years old but I own a Mercedes and he has his own car. How ugly of a service. Lol. He looked at us as if our trade in is not worth anything, and kept asking us what our budget is. How are people rating Tony a 5 star here? Do I need to come in a suit like what Tony was wearing? I tried to find the guy who helped us before purchase our first Mercedes, lucky he was still in my contacts. He was off for the day, so I can't wait to talk to Asad. Asad was really helpful when we purchased our vehicle back in 2020.

Efficient /thorough and clear description of work needed Service completed on time and as promised before COB Would recommend dealership without hesitation

Danny was very professional and did an excellent job. I highly recommend him.

My car was serviced on time and with a great customer support

John Stansberry of Mercedes Benz Stevens Creek was awesome during the recent maintenance visit of my 2021 Mercedes Benz GLE 450. He is very professional and took care of everything for us. It was convenient, so easy, and he made us feel valued, as always when we come for service. He is very pleasant and proactive. Thanks so much !

They are very professional, and every details checked. I liked their work ethics...

Worst experience with service team. Not helpful at all. They just say that they are always slammed. Service managers don’t provide accurate information.

Customer support service is trouble

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Went in for service A. They had proactively booked me before it expired which was great. Everyone was super friendly and nice. Got a complimentary loaner. Overall I am very happy with the service so far.

It was a pleasant experience dealing with the service advisor. The booking, dropoff and pick experience was seamless.

I got my servicing done through the Mercedes benz Stevens Creek. The maintenance service was good. Although I did not find the staff very co-operative there. I just asked if they had a drop of service back home, to which I got a rude neglected reply. They could have politely said no. Overall happy with the maintenance (5 stars) but not with the staff there at Mercedes

My experience this time was great fast and easy Ethan was helping me and he is great and helpful

Just moved to the area and had to find a local dealer for my annual maintenance for our A Class lease. This was our first service on the car, and it was so easy. Drop off was efficient, communication was honest, updates and completion were timely. Pickup was even easier. Great experience

All was not terrible, the salesperson was nice, however it pretty much stops there. I specifically requested the loan go through MBZ finance, they acknowledged my request, I have perfect credit and financed 2 other Mercedes through MBZ finance, and found out days latter it was put through another source and I was never told that is what they were going to do. I checked the loan on the vehicle I traded and they did not pay off the entire amount, after being told they would. There are issues with the SUV itself and I will be taking it to a Mercedes dealer to have them diagnose and hopefully fix the problem. If I knew then what I know now I NEVER would've gone to the dealership and will certainly advise anyone I know not to buy from them.

I enjoyed purchasing my car from this location last May 2022. It all goes down hill after that?. 6 months later my car has error messages and tire issues that have me in and out the shop every two months. This is unpleasant because I have to cover Uber costs and almost never get a loaner vehicle. Yet my friends who introduced me to this dealership always got a loaner whenever their vehicle was down?

Quite friendly dealer and manager

Nice showroom. Friendly staff. Sales persons really know what customer needs. We would like to give special thanks to Cody B., Hector C. and Kamal M. for helping us in making our purchase. To be honest, we were not quite sure what model we wanted at first. People were very patient and explained all of the options and helped us in making an excellent choice. Thank you - Mercedes of Stevens Creek. We are so happy with our purchase!

We would like to give special thanks to Cody Blanchard for helping us in making our purchase. To be honest, we were not quite sure what model we wanted at first. Cody was very patient and explained all of the options and helped us in making an excellent choice. Thank you Cody and Mercedes of Stevens Creek. We are so happy with our purchase!

Service advisor Erika did an awesome job. She kept me informed and spent time making sure my vehicle was fixed and adjusted properly. All service advisors should be like her

I arrived 5 min earlier than the scheduled time. After checked-in I was asked to wait in the vehicle in line since my supervisor was busy at that moment. I waited in the car for 40 minutes until I became impatient and entered the office to find my supervisor. It turned out that she wasn't informed I was there. As an apology, she gave me a certain amount of discount for my tire service, which was nice. Looks like there was definitely some coordination problem at the place, you can do better!

I’m very satisfied with both my service advisor’s performance and how she handled my car issues. She also helped with the loaner which I needed badly. The service was performed as requested and more. Now my car is in top shape again, thanks to Erica and service dept, . Very professional, knowledgeable and compassionate is my description of her.

The service was great and I would recommend to all my friends to get their cars serviced there.

Dominick in finance is amazing!! Also Estelia did a great job during the whole process!

John was friendly and helpful, very professional!

For my regular B3 maintenance service of my GLA250, the serviceman was warm, helpful, responsive and very timely. The service was done as of the high standard of MB.

Great customer service, honest and straight forward.

Good service for brake booster recall (After extended time in the field and in conjunction with significant water exposure, corrosion might lead to a leakage of the brake booster)

Every thing was Great. Susan was waiting eagerly to help me

took my 20-yr old Mercedes wagon for repair/service. Nate and his mechanic took care of the issues with detailed (w/ photos) info for reference. Excellent experience.

I can normally find something to whine about when it comes to getting my car serviced. But TJ kept me informed, things were done when promised, and it was all easy. The extra work was under warranty, so I can't even complain about cost.

All the stuffs that I experienced in this place are good!

Great service on my big purchase. Would gladly do business here again.

Excellent pre and post sale service from JT and Ellen used car sales team. While I have had negative experience with the service department but JT went above and beyond to make it right. Very happy with the purchase finally despite all the hassles I went through with the service department.

pleasant and painless

Mr. Phil Ha is a considerate and nice dealer that I've ever met.

Great sales folks but the supporting staff is awful. Finance tries to scam you on optional packages. Service and parts don't answer the phone. Was much better about 5 years ago and then just went downhill from there. If I managed there, there would be a total rework.

Mercedes Benz of Stevens Creek is one of the best Mercedes dealerships in the Bay Area, and Ryan is the best salesperson you can ask for. Ryan helped me order my car and guided me throughout the process.

Their service was prompt and they did exactly what they said they were going to do. I liked getting a message from the technician that included a video of the vehicle undercarriage. Paying online avoided waiting in a cashier line.

The service Mercedes Provided for our AMG was excellent, Customer Service was fantastic. The only issue we had was the following. The only thing Mercedes did not provide was a replacement mirror that included a garage door opener. When we purchased the car, I ask the sale guy how do you set the garage door opener, he replied on the bottom of the Rear View Mirror are a few buttons, use the manual and it will show you how to program it. When we arrived at home I tried to program the garage door opener. Come to find out there are no buttons, when I contacted Mercedes they said I need to come in and talk to the Sales Manager, I did so a few days later and I was told by him that they will exchange the mirror when I come in for the service. This is when my wife was told that they can not change out the mirror. This was truly disappointing for the fact, I would have never accepted a car costing more then $50k that does not have an integrated garage door opener. We have two one for our Home and one for our Company. Now we have two garage door openers that are hanging of my sun visor.

Good and efficient Service advisor was in contact with me through the process and keeping me informed

Excellent service all around especially Bill too a great deal of time allowing us consider options and going through the car once we purchased.

Great service - particularly Dominick in the finance department. Exceptional

Excellent

Danny Ho provided very good and knowledge services as always.

My GLC had strong gas smell. I got an next day appointment from Mercedes-Benz of Stevens Creek. My advisor Danny Ho explained the problem very precisely and professionally, He also managed to have the technician to finish the work at the end of the day. I was able to get home on time with my car. Thank you Danny and Mercedes-Benz of Stevens Creek.

The service Professionals who go over what they are doing and provide good updates. When I picked up the car, the guy at the pick up counter was quite rude. It was the end of the day, but there was no real excuse for not speaking to me courteously.

Initially gave this place 5 stars but it is terrible now. Said they couldn't fix thee issue I was having so I took it to Fremont and they fixed it easily. Something as simple as getting an estimate for a repair is a hassle. Nothing goes smoothly with them.

Susan was the best person for helping me with the services that I need for my car. She cares and takes the time to provide me the information that I need. I really appreciate her help. A hundred stars for her service. Thank you Susan.

Kind and excellent service

I had a loaner, I drove only 11.6 miles total. Are you really going to charge me $10 per gallon on that? How very stingy!! After waiting for a LONG time at the cashier, I was told the computer was down then I have to wait another LONG time to get my car at the service desk, I was told the car is being washed. You sure have a SLOW car washer. Why didn't you wait until the car was ready (including being washed) before you call me?!

Everybody is super nice and very helpful , finally got my Tacoma, it’s a super nice truck

Good service, patient people.

I always have the best experience with my service advisor Susan. She is professional, personable and always available.

very good experience with my fix. Susan help me to get the loaner during my fix and provide me necessary updates.

Courteous and on time

Bad experience with Mercedes Benz Steven creeks,California by their representative

Very friendly and helpful staff!

The service is pretty good. The sales manager Phil Ha is very helpful and resolved my questions timely.

Worked with Steven and he was awesome!

For several years now I have been very satisfied with the service department at Mercedes of Stevens Creek and my service advisor Susan Sulimani, who is experienced, consistently professional and efficient.

Ethan Kurtz did a great job guiding us through the service that we did on our car. The car was returned to us clean and functioning well. We appreciate all the work by the mechanics who handled our service on the car.

I?ve been to a few dealerships but Nate always takes care of me and my car. I can?t say enough good things. He?s responsive and timely as well as honest.

Long wait to be checked in, after checked in I had to ask for the advisor a few times. Car was washed and left wet outside and inside.

Good service experience

I recently took my Benz for service at the MB of Stevens Creek. My service manager Susan Sulimani was very professional and prompt. All my service needs were met to my satisfaction and really appreciated a washed/clean car upon pick up. Thank you Susan for always making my experience at your dealership a positive and pleasant one. I look forward to my next visit. Thank you.

Customer service kind of not Ok, but the internet salesperson "Kamil" is phenomena.

As always we were welcomed, this time by Francine who was very polite, checked us in and prepared us for “friendly” John. As usual John explained exactly what the mechanics were going to do and gave us an estimate of the cost. Later on he called us and told us exactly what the problem was and the exact cost and asked for our ok. It never fails at Stevens Creek were the employees are all very friendly and willing to explain any questions you might have. It’s always a pleasure to go there! I wouldn’t take my car to any other MB dealer!

Customer service person very helpful and not rushed. Facilities clean and modern. Lead time from booking to service is too long . . . six weeks. Despite having an appointment they still needed my car overnight.

Service by Danny was great- professional, quick and friendly. A+ for everything service related- the car wash not so much!! Thanks Danny-see u next time!

John Stansberry was very receptive and of great service. Thank you.

I want to take this chance to say a huge Thank you for Mercedes-Benz Stevens Creek team for helping me to get my new dream car! You are so professional and I feel so lucky to get your help and support. Within a few hours a got approval, all the process went so smooth. I wish all the team a great success and lots of happy customers in 2023 and ever. Thank you so much! I'm enjoying my new Mersedes-Bez :)

I had a great experience with Marius(Sales) and Dominic(Finance) when purchasing my new Mercedes. I can't recommend them enough!

I would’ve given them half a star if i could Susan from the service department is the worst service advisor and the worst customer service representative i have ever came across, she’s rude always in a bad mood and always refuses to actually do her job, the second time my sister brought her brand new GLE for a recall and again Susan was there to provide the worst treatment ever! overall the dealership crew and the service crew are awesome but if you are assigned with Susan i only can tell you to change her asap.

Expensive but good service. The service advisor was very helpful and knowledgeable.

I would’ve given them half a star if i could Susan from the service department is the worst service advisor and the worst customer service representative i have ever came across, she’s rude always in a bad mood and always refuses to actually do her job, the second time my sister brought her brand new GLE for a recall and again Susan was there to provide the worst treatment ever! overall the dealership crew and the service crew are awesome but if you are assigned with Susan i only can tell you to change her asap.

got tire pressure checked and wiper blades replaced. Also got car washed as a plus.

Good advisor, quick service but very bad carwash job unlike my last visit needed to do better

Nathan is an impeccable serviceman and the entire Mercedes staff makes you feel like family with the quality of customer of service. I’ve been here for years and always felt comfortable with leaving my car with them. I highly recommend bringing your Mercedes here for any service needs.

Work was for class action suit repair work and also for a recall notice for defective software for my water pump. First, it took quite long to get appointment for recall work. No loaner was made available to me despite the long lead time for my repair and also that this was recall and warranty work. My service advisor (Susan) texted me to say that my car was ready. I told her I was “On my way”. When I got there my paperwork was not done or ready and she was nowhere to be found. The cashier had to go to her desk to get my paperwork. I waited for about half an hour. Once I had my car and had left and was reading my paperwork. I see a notation that the service mechanic noted that my car was starting slowly. No one let me know this before I left to pick up my car or asked if I would like to have this diagnosed. They had my car for more than one day so it was possible to have let me know. What was very upsetting beware that I had already authorized $300 for diagnostics (that weren’t used). Susan and I went round and round as to why I had to authorize $300 when I was there for recall work and warranty work (I have my own ODB reader to at indicates my issue was related to my extended emissions warranty). I will have to make another appointment to have the slow starting issue diagnosed. I feel that these folks just do not value their customers’ time. After my appointment was done, Mercedes’ Benz of Steven’s Creek started to immediately spam me with emails that I needed to have my brakes worked on and also replace my tires. My brakes were replaced a few months ago (they are fine) and my tires were JUST replaced three weeks ago. They are brand spanking new. It is clear that they are not actually inspecting my vehicle. With this attention to detail, how do I trust they are actually inspecting my car or are even doing the work I went in for? I’m concerned. This is why I no longer let them service my car for day to day work.

Had a great experience getting my car serviced here. I had a concern after the service and Erica quickly made an appointment for me and got my concern checked out properly. She made sure that the work was done to my satisfaction.

Exceptional service. Courteous and helpful professionals. I truly appreciate the support from their Service team though it was way past their business hours. Thank you !

Nate was my service associate as I went in for tire replacement after getting a flat. He helped me out in choosing the correct set of tires and set me up with a courtesy vehicle even though I hadn’t been able to book one due to the nature of my emergency. Also appreciate the the quick turnaround on the repair. Thanks!

I have been going to Mercedes of Steven's Creek for service for over 10yrs. These past 2 visits have had much longer wait times, specifically at loaner pick up and getting my car back even after I paid online and scheduled my pick up time. They only had 1 person managing the desk. He was working as fast as he could but needed more help. A group of 5 of us customers in line asked for a manager who eventually came over, looked for a key for something else, and left even after seeing the long line.

Bill is probably the worst salesmen I have ever met. He lost my 80k sale. Thanks to his unmotivated attitude. If you come here, try to go with somebody else.

Car running great. Erica did a good job following up and listening to my concerns. Only miss was the interior light I mentioned but it can wait for next time.

Erika was excellent - kept us informed - good recommendations

great customer service and communication

Ask for Kamil Eshagh, great sales manager who will help you find what you need.

Super expensive to diagnose problem ($300), and super expensive solution proposed ($6200) - and kept the car for five days. Took the car to a local repair shop, diagnosis cost $54 and 20 minues, and proposed solution cost $500.

This review is for their service department. I've always taken my car to this dealer for service with Nate Jones as the service advisor. I have zero complaints about Nate and his service. He's always on top of things such as; making sure my concerns are addressed and TSB/recalls are completed while the car is in their hands. His service is truly unmatched. Not just him though, the guys that usually attends in Loaner car/service drive are always courteous and easy going! Thank you Nate and team

Great customer service

After a small issue after dropping off my car, the Stevens Creek location went above and beyond to make things right and correct the situation. I so appreciate all that they did!!

Danny Ho my adviser is excellent and responsive always

Sales team provided excellent customer service Very knowledgeable and friendly

My first time to use this location to perform the annual service on my AMG. I’m very pleased with the service . My car is performing better. The car was immaculately cleaned by hand . Great detail cleaning inside and outside.

Over all maintenance work is good but I am most dissatisfied with their charge of $115 for a small and simple non-technical work of exchanging the left tail light bulb which any car owner can do. For such small non-technical items they should have a fixed and reasonable price for them instead for by the hour rate which is intended for skillful and technical jobs. The Service adviser said she would reflect to the management and said she would credit back $115 to my credit card.

Service was quick and timely. Service advisor Ken was really helpful. thanks guys.

Special recognition to my salesman Hector Cruz for being transparent about my C63s. In fact, even after I purchased the purchase, Hector continuesly answering my emails in regards to my purchase. I know i only bought a car but Hector treated me like i bought a house where customer service was above and beyond expectations from a car salesman. We need more like him in this world.

Mr. Stansberry attended my car almost immediately after I parked. He was very professional and explained that besides the safety recalls, the tires of my car may need to be replaced as soon as possible. When my vehicle was ready, Jone found me in the lobby and explained the job performed on my car and once again emphasized about tires replacement. He was very nice. I am happy that John is my service advisor.

Car was promptly attended to at check-in, however subsequent information less than desirable. …. Service advisor tried to upsell a battery saver, saying unless I drive the car “30 minutes A DAY” the battery would eventually die. The battery is 10.5 months old. …. When picking up the car, they did not check paperwork properly and almost gave me someone else’s car. This is the second time this has happened at this dealership.

The dealer had my car for 16 days just to replace the front O2 sensors. They never offered me a loaner. When I complained they said "we're sorry". This was the third set ofO2 sensors in 50,000 miles. Says little for Mercedes quality. It cost me $3200 which I found out was about twice what I could have paid elsewhere. I will never go back to this dealer again.

Wouldn’t go any where else.

Worked with Danny Ho - the most responsive rep ever! Danny has my upmost recommendation.

Great service and attention from their team. I started talking with them by phone with Marvin and I went on the weekend to finalized the buy. Jim helped through the process of purchase and everything went smoothly.

Using this dealership for the past 8 years for leasing new vehicle every three year. Very nice and honest personnel, process is smooth and relatively fast. Pretty big selection of cars to test and buy.

EddY is great! I consulted him over the phone before bringing my car in. He was prompt in helping and taking care of the matter. I had hit a pothole and damaged the tire. He did a thorough diagnosis and handed the matter over to Marco. Michael contacted my insurance and the body shop and did all the work without me being bothered. Both are great guys!

I came in to purchase new wiper blades after one of my wiper blades flew off while driving in the storm. I recently had my windshield replaced from an unrelated glass company and my windshield wipers did not seem to be working properly. Charlie Fish, one of the associates at Stevens Creek Mercedes inspected my windshield wipers and discovered that the arms of the wipers had not been properly secured after I had my windshield replaced. Charlie took my car into the garage himself and ensured the wipers arms were properly reattached at no extra cost. Thankful for Mr. Fish and the rest of the team at Stevens Creek Mercedes !

purchased 2 cars from this guys lately, was able to get a greate deal overall, my sales rep Jeyson was very helpfull and responsive during a process, highly recomended

I had a positive experience at Mercedes Benz of Stevens Creek. My advisor, Susan, was helpful, as always. The services was done quickly. I also enjoyed the car being washed and vacuumed before it was returned to me. It did take some time to wait for the loaner car, but all in all, with some planning ahead, I'd highly recommend this location for any of MB related services.

Attention to detail, prompt service, superb customer service!

nice service

Clean and professionalism. Not too many cars available but transparent with what's coming in and open to orders

Scheduling the appointment was very busy. Ethan was the servicd technician who attended my vehicle, throughout the service he kept me informed about the vehicle condition, what needs to be changed etc. I picked up the vehicle same day before 5pm. Overall it was a great experience.

Stuff are friendly and the job was done pretty fast

Excellent customer service and amazing service advisor!

Ethan is AWESOME!!! Great customer service! Very informative and timely.

Ethan is always the best service advisor He goes above and beyond every single visit ! When I get Ethan I always know I?m in great hands ! Keep Rockin Ethan !

Perfect service

I had a good experience at Mercedes-Benz of Stevens Creek. The sales people (Cody and Kyle) there are very patient and provided whatever information I need. The waiting time to get the purchase process done took quite long on that day but they took care of almost everything. Regarding post-sales service, the sales associate did several followups with me about my feedback after using the car for few days afterward and very willing to clarify any questions I have.

Ethan is AWESOME! Customer Service an A+

Service is of high quality, and a service manager works hard for a customer side.

It was smooth and very helpful staff

Good service Excellent services Mercedes Benz service is good stevens creek Mercedes Benz is best

The service team is always comprehensive, polite and professional.

My sales representative, Ray Gioiosa, was great. Very attentive to the configuration I was looking for and both Ray and the dealership went out of their way to work out fair purchase terms for our new AMG GLC 43. I would highly recommend Steven's Creek MBZ for your next MBZ.

Great Service a good dealerships to take your car to

Everything is as expected, from a quality dealership

We ordered a new 2023 GLE350 two months ago. The agent was very responsive in discussing the specs with us and helped us ordered the new car. When the car was delivered, the agent prepared all the paper work to save my time. They also shared useful tips on how to use the new car. The overall experience was pleasant. Will recommend.

Even though some people had called in sick, Nate was there to check us in within a reasonable amount of time. He was friendly, professional and explained all our options. My car was done, courtesy washed and Cloroxed inside on time. I’ve always loved the service at Stevens Creek MB (we’ve purchased several cars there - some used, some new - customers for over 15 years.)

Overall, good experience with car service, with respect to honoring the appointment time, explaining what will be done, and follow up update, after the service and pick up notice.

nice exp

Great service advisor -Ethan - and team. Checked in immediately on arrival. Ethan fixed an issue sitting in the car and explained how to test another - saving me $$$. Work done fast and pickup was as fast as the morning dropoff.

Danny at Stevens Creek Marcedes gave us a good service menu recommendation. He can maintain my GLC in good condition with minimal cost.

Erica, my new assign advisor for my second visit with them, bless her light and soul! Super happy they assign me an advisor and will now want to stick with her. My first impression of her she was genuinely and bright soul and gave me such a warm greeting. I’ve had my fair share of unfortunate customer service there at Mercedes stevens creek and was so hesitant to come back to get my prepaid service because of the experience I’ve had with the workers. So let me tell you I really meant it when I said Erica is THE only person I will come back and get service with. Ask for her with any service or help you need and she will be there without hesitation! She’s the only genuine down to earth worker I’ve met there by far and because of her I will give this five star rating. Not for any other workers or the dealership but for Erica for being so friendly! You never know when someone is having a bad day and she approaches you with such happy postivie attitude I had to leave this special review for her out of my own will. So Erica, if you’re reading this, thank you soo much for all your help Friday! Look forward to my future visits with you! You deserve more than five stars!

David is a great person who helped our very first purchase in the region!

I had my first service on my new Mercedes here. Great experience with Vincent. I had a couple comments and they resolved all of them. Including the car wash is cool as well.

The service technician was very courteous, answered my questions and was able to provide me the timely support.

Great experience buying a new car! Our dealer was very friendly and gave us a great deal!

Issues I had they wanted me to make another appointment to service

Zahmeer was great. We love the car we bought and appreciate the dealership working with us and our budget and getting us into my wife’s dream car. They also took care of us on our trade in and got us a fair offer. I will most definitely be coming back here to look for our next Mercedes in the future inshallah!

We purchased a used car from this dealership. The dealership is owned by Auto Nation and they have a no haggle policy for used cars. We called to make an appointment and the salesperson verified that the car was still available and was on time for the appointment. The salesperson was nice and pleasant to communicate with and work with. We went for a test drive and then looked around the car. We liked the car and decided to move forward with the purchase. The purchase was mostly straightforward as well. The finance person we were handed off to was pleasant to communicate with as well. The car was being detailed while we were finishing the finances. Once the finances were complete the salesperson came to meet us and informed us that there was only 1 key fob available for the car. This was a minor disappointment to find out, especially after the car was purchased. When we got home, once we removed the paper protection on the floor that the detailing people had put down, we also discovered that the floor mats were missing for all of the seats. We called the salesperson and asked if he could talk with the detailing people to locate the floor mats so we could pick them up. He returned the call in a prompt manner and said that there are no floor mats for that car. This was another minor disappointment. Whether or not it was the intention, there is the perception that that information was purposefully concealed. I think that if this information would had been made available before the purchase decision, we still would have gone through with the purchase as the dollar amount to replace the items is somewhat small, plus there would be a more positive buying experience and more trust established. I think it is best that all of the information be presented to the customer as it builds trust. The dealership should have some record of the car and documentation that the salesperson can read before selling the car, so they get an idea about the car, such as only 1 fob, or missing all floor mats, or other details and communicate that to the prospective buyer. As it stands there is a minor bit of disappointment that Mercedes Benz of Stevens Creek was not forthcoming with the information and made no attempt to have any sort of compensation in the matter. Some small things like this unfortunately leave a bit of a negative feeling even though the rest of the buying experience was fine. It is a bit of a shame since it is a relatively tiny amount of money for replacement floor mats and a second key fob given the purchase price of the car. This is probably something that a customer can and should ask about during the process, but with so much going on we didn’t ask, so definitely something for us to take away from the experience and to be more prepared next time.

My battery is dead as not drive the car for a while during the pandemic. The service staff is very responsible and quickly help replace a new one. Thumb up!

Every time I have come to Mercedes Benz of Stevens Creek, I have elected to go with the representative Erica. She has and continues to be there, present in the moment, and attentive to my vehicle needs. In addition to this, when I've needed accommodation for rental vehicle Erica has been above and beyond the Call of Duty to assist me in making sure that I am still mobile and capable of getting to work on time.

My service advisor, Ethan was great. He provided options to choose from and guided me to one that suited me. I’m looking forward to having my E63s serviced with them.

John is a very knowledgeable service rep, who takes your car’s reliability to heart and explains the recommendations. John goes the extra mile to make sure that everything is done, right

Great service

The service was great. The only suggestion/recommendation is providing shuttle/uber/lyft for the customers that must leave the car for service for long time.

It is a peace of mind to have the car serviced at the dealership with factory trained technicians. The process is easy for drop-off and pick-up, but better to have an appointment so you can get a loaner car. Most of the times you have to book way in advance. Their labor price is on the high side.

For 2 weeks after buying the car, I couldn't use the 30 minutes free charge. Every time I have to call for help. Sometimes pay for charging. Now everything is working.

Very smooth and pleasant experience buying a car! This is my second time buying a new car from this place and both times it was great! Really appreciate the patience sales folks had with me as I've been bugging them for quite a while before buying. Also love how smooth, quick and calm the paper signing process went. Facilities are great - super spacious and clean.

Great service. Took me in by just dropping at the dealership. Great and professional advisors.

Terrible staff! Salesman named Kevin was rude, arrogant and insulting. We refused to purchase vehicle from this dealership due to this employee.

Terrible service, I was trying to purchase a 80k dollar vehicle, salesman was extremely rude! He hung up on me after I confront him with regards to him treating me terribly on the phone. He then text me stating that they would not sell the car to me as I lived out of state. I call the dealership back 2 minutes later and was again treated terribly and simply sent to voicemail. Once reaching someone 5 minutes later they tell me the car is not available and send me to voicemail. This is impossible as I was talking to the salesman 5 minutes before who stated they just got the car in and it was completing service right now and we could do the purchase agreement right now! This type of service is embarrassing as I am a lifelong Mercedes owner and will be reporting this to Mercedes Corporate.

Great customer service and fast delivery. Danny was very nice to explain all the details and offered an option for purchasing a 3-service package in 3 years, which saved us a lot of money in next 3 years.

Shopped for months to find the used Maserati that worked for me. Unfortunately I found it at this store. Worked with a guy named Kevin who was rude and reluctant every step of the way. Finally got the approval from my bank and the girl who was handling my loan on the line with the dealership but couldn’t find a single person at the dealership willing to assist us. I have yet to encounter anyone there who isn’t rude and condescending. I strongly urge everyone to make this store your absolute last resort.

Danny Ho and the entire team are superior in every respect. They will not stop until they find the problem. Many many friends have had “check engine light” horror stories. Danny reassured me that they would find the problem. They did. I say, buy a Mercedes at Stevens Creek Mercedes and get Danny Ho as your service adviser. You’ll be glad you did. He has come through for me every time. Smart, confident, and friendly. It doesn’t get any better than that.

Great experience. Team is very efficient and did a great job.

Kim, Bryan, and Gurwinder were insightful, knowledgeable, and extremely helpful. Their customer service is top-notch and they are definitely a reason I would go back to Mercedes-Benz of Stevens Creek. Car service at MB of Stevens Creek is fantastic. Charlie, Nate, and Ethan are all amazing and are quick and transparent when it comes to service updates.

Great experience all around

Luis is one of the best sales person. I was originally reluctant to sell my car to a dealer, due to the stories I have heard and experienced, but Luis was different. He made sure I felt satisfied and happy when I stepped out after giving away my priced possession. Great customer experience.

It was an excellent service provided by steven's Creek of Mercedes Benz, Ethan has provided with updates and provided with best service.

My experience was second to none. The team at Stevens Creek Merdcedes-Benz.

Both Mark and Danny were knowledgeable, upfront and courteous. It was a very smooth experience. Thanks.

Very efficient and customer-oriented service. My vehicle was already at the service site before I was asked to digitally inspect my car by taking photos directly from an phone app, not photos uploaded. My advisor, Ethan, helped me to find my car in the repairmen garage and met all the requirements from the app. Appreciated the help very much.

The sales are very experienced, understand customer, learned our requirements quickly, get to the point and find the right care right away.

Great service, always fast resolution.

I was not going to write a review since I did not have anything good to say but got so many reminders that decided to do so. Their quality of work is good but the prices have become exorbitant and ethics are questionable. Each time they try and run up the bill to $8000 to $10,000 recommending repairs that are not justified. Replace Tail light on SL500 is $900, Windshield washer leak fix is $1,500. They said engine mounts have collapsed $2K to fix and then when I said car runs smooth they said OK to postpone for another year and see if we need it! 4 tires replacement, balance and alignment was quoted $1,700 and after I questioned they dropped it to $1,200. This is similar to what happened last year for my S550. The GM saw my review and called me and offered a discount. They are decent people and I know Covid was hard on business but quoting for repairs that are not needed or charging ridiculous prices is not fair to the customer. I love both my cars but will never buy a MBZ again based on the service.

Got the car done on time always a pleasure

Excellent Customer Service and Service work done on my GLE350 highly recommend for any Service Work needed. They're the Experts!

The service was great and courteous. My advisor was particularly helpful.

Was here for repairs. Waited over 30 minutes for my Service Advisor after being checked in. Then I had to go to his desk to get the process started of servicing the auto. My experience as far as service goes has been less than desirable.

I really liked the staff when I leased it at the beginning. I’m really unhappy in the way their service department is behaving, I had a scheduled recall and trying to reach the staff and nobody receives? Just keep your promises after your business

Check in and dealing with Danny Ho is always a pleasure. Picking up is a totally different story. We must have been walked by at least 6 times waiting to pick up our car. I felt invisible, not even a look. It was rude and disturbing.

Ethan is my Service Advisor at Mercedes-Benz of Stevens Creek. He is courteous, and professional and is in constant communication with the customer as to the status of repairs or maintenance and when the car will be ready. I have had the most positive service experience at this branch because of him. The loaner is always ready at the time of drop-off. I can drop off the car the evening before and keep track of the progress via emails and texts. Ethan explains all the charges ahead of time and keeps me abreast of the progress via email. The technicians are also very knowledgeable. I never had to take my car twice for the same problem. They always take care of it in the first visit. Overall, I give them five stars.

So my salesman Marius was fantastic and found the perfect car for me at $1000 below the Kelly Blue Book Value, I really appreciate him. The sales man was unhappy in California and griping about our culture and not in the best of moods. He was bitter being here and wanted to move back to Colorado. I prayed he would as I think everyone would be happier. The location and building is fantastic though.

I purchased my Mercedes from another dealership that is to far to travel for maintenance. I have my maintenance done at Stevens Creek and could not be happier. Great service.

the best service the best attention they help you in all aspects I honestly recommend it without a doubt more because they have people who speak both languages ​​as well as English-Spanish, they specify all the details and help you with the process to be able to put a car to me are the best and the Diler sihp

Amazing service rep. Fast, easy and such a delight to work with. Thank you, John I absolutely appreciate you making my experience exceptional.

John S. has been my service advisor for 8 years. He has proved to be reliable, friendly & I trust his knowledge and recommedations.

Very efficient and well organized service department and staffs are extremely helpful!

Beautiful showroom and friendly staff.

All is well. Ethan is great. He arranged for a timely appointment for me and it all went very well.

I had a great experience during the process of buying out my lease. Cody and Kamal helped me. I will definitely say that this is the best car buying experience so far for me.

Its really fast and precise to deal with Troy I been in other dealer this is the best and everybody so nice

I went there for my class-A service of my C450 AMG. Great service and answers to technical questions by Susan.

Denny's hospitality made me very satisfied when arrived and his service mind and the result was exceptional

I had excellent experience at Mercedes - Benz, my service coordinator Vincent was extremely helpful and very nice.

Ethan & team went above & beyond again to resolve all problems on my car, even the subtle problem that’s usually brushed-off by most. Came in impromptu with a rather-urgent problem, Ethan took over, and it was a smooth ride afterwards. Always came up with the best recommendation. The transportation arrangement was the cherry on top. You’re the best. Thank you!

efficient service i could wait while the software update was done

I had been going to this dealer for 25 years, the service and interact with the employee are very good, but I must say 20 years ago, I had better relationship with my advisor, more personal, more comfortable to discuss issues.

Danny is awesome and so is Jimmy! Total pros.

It has always been a pleasure being a customer here with the great Manager Nate Jones. He has always gone over and above all when helping us with our GLC 350e! Any questions we have had is answered and has checked on things we did not notice to make sure our vehicle is running great, is what Nate and his team has done!! Thanks so much again for his help and support! Great Service and quick to help! Thanks again Nate Jones!

Excellent services and solid communication. Very accommodating to the customer's needs. Recommended service, but were not overly-aggressive. I didn't feel pressured at all, and my service was completed on time and as quoted.

Provide fast service and good recommendation. Always feel like driving a new car out of the shop. Thank you for the job well done

Great service, friendly and knowledgeable staff! I can especially recommend our advisor J. Stansberry. He gets my car always ready in time, is responding quickly to emails, and always makes sure I get a free car wash before I pick it my car. Thank you!

Great service, friendly and knowledgeable staff! I can especially recommend our advisor John Stansberry. He gets my car always ready in time, is responding quickly to emails, and always makes sure I get a free car wash before I pick it my car. Thank you!

Danny Ho. is very energetic and proactive with my services. I'm very impressed with his personality and professionality. After getting the car services, I wanted to sell/upgrade my car and he went beyond the requests to make sure I was contacted by the appraiser. I really like that he made a follow-up phone call the following week to see if my request was resolved. Thanks Danny!!!

I have had a great experience since purchasing my 2021 A220 in April of this year 2022.

Both Slava (Sales) & Bashir (Financing) were both GREAT. Both more than just helpful. Both exhibited kindness & ...almost 'infinite' patience for an old lady's indecisiveness! I would be very comfortable in any future purchase going back to either of them.

We had a very good experience with everyone in sales. The problem we had was with the service department. There was a small part, lever that releases the rear seats of the car, that was broken & we were told it could be fixed the next day. We made multiple calls to follow up and the service department never called us back. We continued to call the next day but still got no follow up. We were in a time crunch to get this done because the car was being driven out of town. We finally went in person to talk with someone. The both people we spoke with were not only rude to use but also to the sales person trying to help us. When I asked to speak with the service manager a lady named Susana said it was she and continued to be rude. She said it could take up to 4 days to do and we would need to leave the car. She was making switching out a small lever/latch in the trunk into a ridiculous feat. We did not have time for her nonsense. I went back to the front and someone stepped in and was able to get in done in less than two hours. I did not appreciate the attitude and rudeness from the service dept. Neither woman were nice or accommodating in any way. I felt bad for Mondo, our sales guy, because they were extremely & unnecessarily rude to him in front of us. I hope we have better interactions with the service dept in the future but am a little worried after this.

I've scheduled the appointment with a loaner car for some leaking issue. Danny Ho was referred to my by my friend, he is very courteous, knowledgeable and professional. I am really glad that I got to meet with Danny. Drop off/pick up is super easy, and the facility has improved a lot from my last visit long time ago.

Attentive professional service; very timely on start of appointments and completion of tasks.

very satisfied with the service. John Stansberry, my service adviser, was very courteous and took good care of my service needs for E400.

Good staff explanation and stream line service. My car had appointment on a day the service department was over booked so I can't pick up the car till next day. I have to leave my car there unnecessarily for one day.

We had a very good experience with everyone in sales. The problem we had was with the service department. There was a small part, lever that releases the rear seats of the car, that was broken & we were told it could be fixed the next day. We made multiple calls to follow up and the service department never called us back. We continued to call the next day but still got no follow up. We were in a time crunch to get this done because the car was being driven out of town. We finally went in person to talk with someone. The both people we spoke with were not only rude to use but also to the sales person trying to help us. When I asked to speak with the service manager a lady named Susana said it was she and continued to be rude. She said it could take up to 4 days to do and we would need to leave the car. She was making switching out a small lever/latch in the trunk into a ridiculous feat. We did not have time for her nonsense. I went back to the from and someone stepped in and was able to get in done in less than two hours. I did not appreciate the attitude and rudeness from the service dept. Neither woman were nice or accommodating in any way. I felt bad for Mondo, our sales guy, because they were extremely & unnecessarily rude to him in front of us. I hope we have better interactions with the service dept in the future but am a little worried after this.

Honestly probably 1 star but 2 because service has been decent but also not the best. Finance experience: We bought a car from them and bought the extended warranty which was listed as 100% refundable. 1 year later, before the extended warranty started, we asked to cancel. After 4 months, they finally gave us 93% of the money back. When I asked about the remaining 7%, they said they didn't know they couldn't get the full refund. I had to call MBUSA and they reached out to the dealership. After 1 year since asking for the refund, they finally gave the last part of the refund. Not that it was a lot of money, but the way the finance department avoided my emails, took over 5 repeat emails to get a response, and didn't give the 100% refund made them lose my family as a future customer. CPO Experience: The car was a CPO but it was on their lot for over 6 months. Looking at the parts that they should have inspected, I noticed that the engine oil should have been changed, wheel locks should have been included, roof panel fixed, and sunroof fixed. They did not do any of these. I had to go in and fight them to give me the wheel locks and the roof panel was replaced under warranty. Our sunroof remains broken because we didn't even try the sunroof until a couple months afterwards. They will definitely just blame us for it which is understandable but unfortunate that we didn't try it earlier. Service experience: We brought the car in for service and I also noted that it jerks from P to D gear. They did a software update and said that was all they could do. Later I found a TSB that was out before we even bought the car. Since by the time I found this the car was out of warranty, I did the process myself since it just involved driving the car at certain speeds. This fixed the issue. I wish service would have found this TSB and done it for me. Aside from this, they have been good. Our SA is really nice and helpful. One more thing to note is the first time we went in, they said we needed brakes. We refused it and drove another 5k miles. This time they said brakes are fine.

Huge shoutout to Jeyson/Marvin (sales) and Nicolas (finance) for the help of my purchase! They answered and provided me with all the information I needed. And none of them hesitated when it came to extending their contact information incase I run into any issues. I highly recommend this dealership for great above and beyond service

I was lucky enough to have Ethan (service advisor) and Archie (shop foreman) helping me with my car. Both of them were exceedingly kind and checked in every step of the way. I can definitely say that I’ll be back for service and repairs in the future.

Ethan, the service advisor, is amazing! So helpful, timely, and patient. He texts me updates, answers questions, and makes every visit pleasant. Getting an appointment is another story. Each time my car needs service, I call for an appointment and am on hold forever despite having one caller ahead of me or being next. The three times I followed the phone instructions to leave a call back number for them to call me when someone is available were wastes of time. No one ever called back, and I had to call again and be on hold forever again. Now I just wait on the line for someone — sometimes over 30 minutes on hold. Once the time for my appointment comes and I deal with the delightful Ethan, I’ve mostly forgotten about how challenging it was to get the appointment to begin with. I would like making an appointment to be quicker and easier though!

Dropped off car Sunday night with keydrop for Mercedes Bluetec recall work. They informed me via text about progress, and let me know when the car was ready for pickup. No issues, reliable.

The process of getting a loaner was as slow as molasses. The return process was the same. My car was blocked by another vehicle and they couldn?t find the keys. Then my car was dripping wet and the kid told me to just drive it and it would blow the water off. I didn?t expect this from Mercedes. The service rep Eathan Kurtz was wonderful.

The service is okay, very unorganized

Pleasant experience. Jim, the sales consultant was extremely patience and Kamal, one of the finance staff, made the daunting task of signing all of the paper really simple. 👍🏾👍🏾👍🏾

Mercedes Benz of Stevens Creek has the best sales and service team . Thank you for all your help Goran and Susan on the service team. Great customer service and I highly recommend this place if you’re looking for a new or certified preowned vehicle.

We bought couple of cars from Mercedes, Stevens Creek, San Jose. My experience with this service location from 2007 is memorable. In the last service appointment, they treated me very badly not upto the Mercedes standard and also they charged me for $300 for engine check when engine is fine. It is not fair

Courteous personnel, clean facility, easy process, excellent service rep. New loaner car. Smoothe and hassle-free.

Very nice and professional people work at Mercedes-Benz of Stevens Creek. Technicians diagnosed my car a fixed a problem very quickly. Special thanks to Ethan Kurtz for understanding customers needs, providing loaner car and regularly updating us with the repair status.

very kind and nice service by James.

My car buying experience at Mercedes Benz of Steven’s Creek was traumatizing. I had communicated with the dealership before arriving to view the GLC300s. Our sales person, Steven was very pleasant and showed us used cars on his computer. We were not asked if we wanted a new car. Steven told us they had a promotion on the used cars with an interest rate of 2.99 percent. That rate immediately grabbed our attention. He showed us a 2022 GLC with about 8,000 miles. We decided to go with it because of that interest rate. The dealer offered a $4000 for our Rogue as a trade in but Car Max had previously offered us $6,000 so we drove to Car Max and sold our car. Steven came to pick us up from Car Max and brought us back to the Mercedes dealership, to come complete our purchase. My husband and I filled out the application. We both have excellent credit scores over 800 so we knew financing would be a breeze. After a while, Steven returned with another manager to let us know the 2.99 interest rate was only valid on used cars from 2021 and not applicable to 2022 vehicles. At that point we were stranded since we had already sold our other car and had no way to drive back home. We had a heated discussion and the Steven’s manager said there was nothing they could do to help. Leaving without buying a car wound make it hard to get back home and get to work during the week so we ended up buying the car at an interest rate close to 6 percent. I even pointed out to the manager their website had lower interest rates but he said they do not match what their website states. The cigarette lighter cover in the car was broken and we were told they would be replacing it but the parts department was closed so we should be expecting a call for that. Steven sent a follow up email a week after and I expressed my frustration with the car buying experience. I followed up again to inquire when the cigarette lighter cover would be replaced. My emails have been ignored. Buying a Mercedes was supposed to be a dream experience but I find it hard to get over how we were treated and continue to be ignored. A Mercedes Benz dealership should have better customer service!

I took my car in for the B1 service. The process was quick from the beginning until the end. MB provided a rental car and they also honored the 10% coupon for the services.

Steve was very accommodating and re-checked an issue I felt was important.

My car buying experience at Mercedes Benz of Steven’s Creek was traumatizing. I had communicated with the dealership before arriving to view the GLC300s. Our sales person, Steven was very pleasant and showed us used cars on his computer. We were not asked if we wanted a new car. Steven told us they had a promotion on the used cars with an interest rate of 2.99 percent. That rate immediately grabbed our attention. He showed us a 2022 GLC with about 8,000 miles. We decided to go with it because of that interest rate. The dealer offered a $4000 for our Rogue as a trade in but Car Max had previously offered us $6,000 so we drove to Car Max and sold our car. Steven came to pick us up from Car Max and brought us back to the Mercedes dealership, to come complete our purchase. My husband and I filled out the application. We both have excellent credit scores over 800 so we knew financing would be a breeze. After a while, Steven returned with another manager to let us know the 2.99 interest rate was only valid on used cars from 2021 and not applicable to 2022 vehicles. At that point we were stranded since we had already sold our other car and had no way to drive back home. We had a heated discussion and the Steven’s manager said there was nothing they could do to help. Leaving without buying a car wound make it hard to get back home and get to work during the week so we ended up buying the car at an interest rate close to 6 percent. I even pointed out to the manager their website had lower interest rates but he said they do not match what their website states. The cigarette lighter cover in the car was broken and we were told they would be replacing it but the parts department was closed so we should be expecting a call for that. Steven sent a follow up email a week after and I expressed my frustration with the car buying experience. I followed up again to inquire when the cigarette lighter cover would be replaced. My emails have been ignored. Buying a Mercedes was supposed to be a dream experience but I find it hard to get over how we were treated and continue to be ignored. A Mercedes Benz dealership should have better customer service!

Great dealer ship fixed prices don't over charge like other dealers.

I have been a customer of this branch for almost 3 years. I bought my cars and always bring them to this place for service as well. I haven’t had any issues or problems with their sales persons, finances department and service department. People are super friendly and they understand what I need and they try to keep customers, satisfied.

Buyer Attention I purchased my 2019 Mercedes C43 a few months ago. When the first time I visited the dealership and checked out the car , the side skirts were already off . The salesman (David) and the General Sale Manager (Iyad) promised that the dealership are going to order a new set of side skirts for me and the side skirts will be reattached professionally. After a few months, the side skirts came off again and I found that the side skirts are not reattached properly as promised. The 3M tape covers are not even fully removed. I am extremely disappointed about the issue and the "PROFESSIONAL" services of this dealership. Updates: I received a call from the salesman David a week later after I posted the review above. He asked me to remove the review on here so he can talk to their management team. I refused to remove the review until the issue is resolved and they never follow up the issue with me again. I ended up spending serval hundred dollars from my own pocket to have the driver side side skirts replaced. I can't believe how shady the work this dealership had done on my car and the service are totally unacceptable. I hope all the potential buyer can see my review before they consider to purchase a vehicle from this dealership. Due to my bad experience, I don't recommended anyone purchase any vehicle from this dealership.

Scheduled a service, Susan was great she advised what need to be done, get me a loaner and when I pickup the car, it was clean and washed.

I waited several months to have a new car but it was not arrived on time. The dealer provided me another car ( which was better than the original one) with the same price of the original one. They helped me find a low auto loan rate. The whole process was about 4 hours. I was very satisfied with the service.

Very good experience with the repair performed on my coolant leak. The service manager (Susan) went above and beyond expectations by explaining all my options clearly. I would definitely visit again for my next need.

I took my car in for a routine maintenance. The intake person was rude and I dealt with that with my support manager. I learned there was a recall on my car and it was going to take more time before I get my car, fair enough. I got my car back and it was actually damaged. There's a very loud scraping sound when I make a left turn. VERY LOUD. And my console is acting up, it jumps around when connected to my iPhone. I took the car back to the supervisor I worked with and was given a loaner. It took over a week. I received a call that my car was fixed (the manager drove it) and no more scrapping sound. I got my car back and no it was not fixed. And according the receipt I received it was driven. I was lied to. There's still issues with my car and I have had to call and call (AND CALL) to get this addressed. I should have never gone to this dealership. I will be contacting Mercedes Benz directly next.

Buying new or used Mercedes

Worse service I had with Mercedes -Benz . Trying to call and make a service appointment. I called the first time and I waited until I was the first in queue and the line was cut. I called the second time and it happened again. Wasted 45 minutes ~ I am going to the service center right now and I will see what will happen !!!

Ryan Chan of MB of Stevens Creek was very responsive to our needs to purchase a new Mercedes. For example, he was able to answer all of our questions and even rearranged his schedule to assist us.

Bought my most recent car here and it was very pleasant experience. Great environment, awesome coffee bar and an excellent selection of inventory!

It’s pretty nice and decent service as needed or per request. Easy to drop off and pick up. The car is always got washed after being serviced.

Mbz of stevens creek is such a welcoming place. I worked with Ellen Lans who helped me through making decision. Cannot recommend Ellen enough to anyone who’s considering a Mercedes car. This is the second time I work with her team. The professionalism, the knowledge and being not pushy, rather helps you make an informed decision. She will be able to secure a great deal.

Excellent service especially Mr. Tony Chiem.

James was the best service advisor I’ve had at Mercedes’ benz of stevens creek I’ve had another back then but he made me feel so comfortable from the start I trust him with my car and I would refer anyone here specifically to him! Over all a great service experience!

I'm literally shocked at how rude the customer service person here behaved today. I called upfront and scheduled an appointment to test drive a car. Once I arrived, I told I don't have plans to buy the car today. This guy is now immediately upset, he is like well then I'm not going to help you, I'm going to find some other sales rep for you. Then I kept waiting for another rep to show up. This rep, while nice, has no idea about what is she doing. She spent 15 mins trying to find the car in the lot and finally gave up. I ended up not doing the test drive, and returned. (remember I had called upfront, and still the lazy rep didn't take the time to arrange the car for me) Horrible car place!

I walked in for test drive and got harassed by Marius about how Ukraine should surrender to Russia.

Didn't buy a car just service but Vincent went above and beyond! I know where I'll be buying my next car! Thanks!!!

Service has deteriorated significantly over twenty-five years as a customer! If it were not for Charlie Fish I would be a former customer.

Awesome staff, Keneth Nguyen is very helpful and very knowledgeable!!! He answered all our questions no problem. 👍👍

Went in for the parts dept, very good service.

Quick respond

Just bought a C350 here from Asad Hanif. Very nice guy, excellent salesman. He took the time to go over all of the features of the car with me? It was very nice of him he didn?t have to do that, and I really appreciated all of the extra help with getting the car ready for me since I bought it before they even had a chance to fully inspect it and clean it up after the lease return. I would definitely highly recommend him. I got a great deal on the car. I love it! ? Also big appreciation to the finance guy Abdul Haya and the sales management team for honoring the online price even after I had signed all of the paperwork at a substantially higher price? You guys are absolutely awesome! I am a very happy customer!

Just bought a C350 here from Asad Hanif. Very nice guy, excellent salesman. He took the time to go over all of the features of the car with me… It was very nice of him he didn’t have to do that, and I really appreciated all of the extra help with getting the car ready for me since I bought it before they even had a chance to fully inspect it and clean it up after the lease return. I would definitely highly recommend him. I got a great deal on the car. I love it! 🙂 Also big appreciation to the finance guy Abdul Haya and the sales management team for honoring the online price even after I had signed all of the paperwork at a substantially higher price… You guys are absolutely awesome! I am a very happy customer!

Sales person Marius was more talking about Ukraine to have “peace” with Russia rather than telling about product and service. He saw my Ukrainian flag pin on my vest and decided to ask whether I was Ukrainian and how were Ukrainians doing. Left this dealership with horrible feeling. Not sure if I ever gonna go back there to get harassed like that.

I appreciate the attention to detail and outstanding customer Suzanne provides each time.

A great experience from start to finish. Staff was always approachable, friendly, and patient.

Well run Service Department with excellent customer service.

Worst experience ever

Their finance department is almost impossible to reach or work with once car is purchased. I tried so many times to talk to them and time and time again promised for a call back but no response. What’s the point of buying from a dealership which has no intent to serve you as soon as car is out of their shop

The service manager John was great. Very thorough, friendly, and professional. He kept me informed on the repair. It was a major repair. The car was in the shop for 5 days. John kept me updated with the progress, so I was not worried at all. The car was completely repaired. Running like a champion again.

Excellent Service as usual

Excellent service 👍🏼

Great service provides complimentary car. Long wait to get the car in for service.

My service manager was a complete profession in all aspects of her job and created a pleasant experience for all the service i needed at this time. I would be deeply disappointed if I was not able to work with her again in the future.

I brought my 2020 Convertible AMG E53 for a repair and I can't say enough how professional and helpful the team was. Danny H was my my service advisor and he was absolutely amazing! Thank you!

The service at all levels are outstanding! I am very satisfied and pleased to continue my long relationship at this establishment.

Just picked up 2022 EQS580 - the car is fantastic. I've been in touch with the sales people for many weeks before I actually decided to go forward with this particular car, I test drove an EQS450+ and have EQS450 SUV on order. But finally, the dealer agreed to make a deal on my dream car - the 580, which is an absolute joy to drive - it feels like I missed the last 10 year of car industry developments. I wanted to thank all the staff for their patience with me and making this happen. The actual buying process was super smooth, calm and stress free - just like the car itself. This is a second Benz I'm buying from MB of Stevens Creek and will definitely come back if need another one!

It would have been nice to have met my service advisor, even for a few minutes, when I dropped my car for the appointment that took forever to schedule. And still without a loaner!

I’m supposed to get a refund for a remaining maintenance service after paying off the car I bought here, and got a new Mercedes from another dealer. I have contacted a representative, provided the info they need. I followed up numerous times but haven’t heard back. I then went to the dealer again and just realised the representative no longer worked here. A manager then talked to me, got another representative to handle my case. But they didn’t seem bothered to help because I’m no longer their client. I’m standing at the entrance for an hour with lots of documents they need without getting a seat. They checked my documents and still said a form that I’ve never heard of is still missing. They asked me to call the HQ for more information knowing that it’s not their working hours. 3 different people handled my cases from my two visits, and I still haven’t got any clue on their procedure for getting my refund. I thought I went to a Suzuki, it’s so disappointing to get this kind of service at Mercedes Benz simply because I’m no longer their client.

Very professional staff…they are always after customer satisfaction…they offer complementary car wash & complementary drinks…Danny Ho has been our customer advisor for over 10 yrs & every time has always over- exceeded our expectations…thank you so much❤️

The staff was just nice enough for the service process. Even though I came late to my appointment, they gave me a great accommodations for everything.

This is my second new vehicle purchase from your Dealership. Received courteous, professional service from your Sales Manager, Goran Muftic, Sales Team member Bill Infald as well as Kamal Massoudi, Customer Financial Services Manager.

Awesome service and selection of cars !!!

My service advisor kept me up-to-date with the repair of my vehicle and the completion date. Dropping off the loaner car and picking up my vehicle was quick and easy.

I had two service alarms. One was repairable- six battery replacement. The other alarm was not active I had a damaged AC back seat vent which I asked Troy to survey. His recommendation was to discuss as cost was going to be $1300. I glued it in place Windshield pitting which causes loss of vision in direct sunlight. Mgr JT helped and will pay for the labor. I have a 10/17 appointment for replacement. Equitable for my July 11-2022 purchased 2015 GLK350. Just faced with discovery in last three weeks during Fall seasonal direct sun acc SS to my home.

Danny Ho provided great service. He helped me fix 2 callback issues, and also checked out a concern I had with my engine. He was kind and prompt in communication.

We have been getting our 2015 ML 400 serviced here since we acquired it. Our service advisor, John Stansbury is easy to connect with and pleasant. The whole service experience is very polished and professional. We always get our car back clean and the repairs have always been faultless. The only thing that I would suggest is that they could add a little signage so that drivers know what to do when they bring their car in. I'm always a little confused about which service line to enter and whether I should stay in my car or go in to find someone.

Charlie Fish really took care of me and immediately addressed my problem. Very satisfied

Great place to take your car for maintenance - good people

The young gentlemen working the loaner car return had no sense of urgency to get your car returned. My car was cleaner when I brought it in. Water spots everywhere.

I always get tremendous service from my technician, Danny Ho. He is the best I have ever encountered.

The service advisor (Danny Ho) at mb of Steven?s creek has done an incredible job with my car for many years now . I?ve reached out directly to him for critical repairs and he?s been able to fit me into the service schedule at short notice , and has always been honest and transparent about the work needed . Trustworthy and reliable service , every time . I highly recommend Danny and mb of Steven?s creek .

The service department and their texting service is awesome!

Excellent service,great price,my GLS 450 so far run very good.

My sales person, Steve Kirksey was outstanding, five stars. BUT we came for a 10:00 am appointment with your finance department (we were paying cash for the car) and though SEVERAL people saw us waiting in front of the offices we did not speak with anyone to finalize this sale until 12:23, or two hours and 23 minutes after our scheduled appointment. THEN. the person who spoke with us was TOTALLY incompetent, made several mistakes on the printed material he wanted us to sign and was annoyed when we refused to do so until he corrected his mistakes. Finally he got some help from an associate who seemed more knowledgeable and after an hour and 32 minutes the paperwork was completed. I can only imagine how long it would have taken if we were not paying CASH!!!!! The only good thing about this entire process was Steve Kirksey who sold us the car. He gets a 5plus in my estimation. His customer service was definitely a five. The rest of the purchasing service was dismal.

Asad did a fantastic job for my purchase of EQS 450 SUV. Clear & prompt communication, fast on responses on purchase day and even after the purchase for any of my questions. I strongly recommend other to ask for him when trying a new vehicle.

Excellent customer relations from the service representative and loaner car people. Repairs done well also, car returned clean too.

Jammie is a great advisor. Really enjoyed talking with him.

Obtaining my Amg gt was a complicated process as the 2016 car required a number of fixes. Everything was expertly and thoroughly done.

Overall great experience, I would recommend this dealership over other dealerships in the area

Eileen a great sales perosn she is very helpful and kind

Purchased a 4x4 sprinter from Jim, he and the rest of the dealership were easy to work with, and they didn't charge the markup that many other northern California dealerships were charging. the process of buying and taking delivery was painless (or as painless as possible given supply chain insanity), and Jim kept us updated on the status of our van to the best of his abilities. couldn't ask for more from a dealership!

Each time I've had service done, they did a great job getting me in and out the same day! Very impressive, considering the number of vehicles they service each day.

First I?d like to state that the problems I have with the service department or not with the people or the technicians that work there. My understanding is you make an appointment and on that day your car gets serviced. This is the second time I brought my van in for warranty work and the second time they?ve had it for over six days. Ethan who is my service advisor did an outstanding job letting me know when my car would be ready. Unfortunately they have this word Q so if you take your car out you lose your place in the queue. I think they?re understaffed with technicians who actually work on the vehicles. The service department does a lot of work. It?s the management that over books the service department. If I bring my car in on the date of my appointment I expect my car to be serviced that day. The appointment itself was a month and a half out the very first time and a week later the engine light went on again. This time it was three weeks before I could get in and six days to fix the problem. Dealing with this problem at this dealership makes me not want to buy another Mercedes van. Bought one and 2016 and another in 2021. Don?t think I?ll ever go back to this dealership again if I need warranty work done. I use my van for work every day and they had a total of 11 days in the shop in the last two months. Not fun. I?m seriously thinking about selling and buying a Ford van in Santa Cruz where I live.

Everything is good as expected. Service advisor Susan Sulimani was really helpful.

Shaheen Baigzad who was my sales associate was very patient especially after I took delivery of the car. This was my first electric and I had lots of questions. It was a good buying experience

Excellent service appointment as usual. Brought my car in for scheduled A service and passenger side strut replacement. Repairs were performed and vehicle was ready for pickup as scheduled. Highly recommend this service department.

Ask for Asad, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff.

My service advisor was readily available and waiting. Even called to ensure I was on my way as there were a few people waiting for loaner calls before I arrived. Then my car was not going to be ready that day and they would deliver it at no charge the next day. I live over an hour away - no problem - we'll have it there in the morning!

I was recommended to this dealer by a friend and the car buying experience was a very friendly and quiet simple event and done smoothly without pressure or hassle.

I bought a brand new GLC 300 from this dealership last year. I’ve only taken my car here for its routine services, no where else. With the last service I had, I picked up the car and noticed scratches on the inside console! I was shocked. There was a lot of residue on the console which I assumed was from the “ Complimentary vehicle sanitization with every service”. When I wiped that residue away with a microfiber cloth I saw all the damage. I was disappointed and upset; especially after paying $950 for the B service!!! I texted my service advisor and explained the situation. I was told they would repair the damage and I was given an appointment a month out since replacement parts needed to ordered. I dropped off my car and was met with accusations that the scratches are normal wear and tear! And that the damage was absolutely not done during the service. I said those marks were NOT there prior to me dropping off my car for service; that I think the scratches came from them wiping down my car’s interior from the complimentary sanitization. My service advisor snapped back and said they don’t sanitize and wipe down the inside of the car?!?! And that the complimentary sanitization means they clean the engine instead?!? That made no sense. He then started pointing out anything he could on the inside of the car that was tiny flaw or minor scuff; saying my steering wheel had loose stitching & a mark on it. I told him that’s not an issue I’m complaining about. I’m only complaining and asking for the things that were damaged during the last service to be repaired. I’m an honest person and work very hard for everything I have. Him making it out like I’m coming after them for wear and tear repairs was ridiculous. He said they’re only going to do this once and I can’t complain every time I come in for servicing about a new scratch on the car! It was clear he was calling me a liar. From the moment the conversation started it was unprofessional and uncalled for. I don’t need to nickel and dime a dealership about interior flaws other than what they caused during a service! I’m done referring my friends and family here when they are shopping for cars. The loaner car they provided me had crumbs, garbage in the driver side door pocket and sticky stuff all over the console and on the ignition button. So gross. This place is not luxury and treats it’s loyal customers like trash. I paid a lot of money for my car and pay a LOT for services through them. How dare u act this way! This business lost my trust and lost a loyal customer!

I have been happy with my annual service processes. I have been working with two advisors and both of them are good.

So the repairs took weeks but that is because there is one extremely skilled technician that my service representative wanted to use for my car as it is a limit edition amg. But they provided a free loaner, so we are good.

Friendly staff, nice service.

Great customer representative services, Danny Ho has been helping use for over 20 years. We are sticking with our MB mainly because of him.

I do car service several years in Mercedes-Benz of Stevens Creek. The experiences are always great. For this time, I was very busy, so I have to do last minutes cancellation of the service schedule. The cancellation and rebooking is very easy to do. Mercedes-Benz of Stevens Creek also provides weekend time slot which saves my time for work. Meanwhile, they are also considerable. When I said I will stay in the office to wait the car, my agent suggest me to have a loan car as he didn't want to let me waste my weekend time in the office for waiting. So considerable. Also the service is always professional for sure. Very detailed explanation, and no strong push on the extra items to take. Nice experience.

Good service and staff are nice.

Great car service experience as always, it?s pricey, but for the safety, it?s worth it.

The service was good. The people were kind. and the room was clean.

My adviser, Giselle, is very helpful and professional for helping me for my car maintenance.

Danny Ho is a great Service rep. Will have him again for my next service

I highly recommend Mercedes of Steven's Creek. I was provided with great customer service and price for my Service B this past month.

First class service, had a problem with my car, had no appt and drove in to Mercedes Service, they rolled out the red car and no hesitation took my car in to have it looked at. I was in and out and they got me a loan, all unexpected. thank you Mercedes!

Very happy with Troy?s support, he helped me get a loaner car and kept me udated throughout te two weeks repair period.

My wife and I just purchased a new Mercedes GLB, and the experience we had was amazing. From the moment we pulled into the dealership the experience was fast, easy, and absolutely no pressure. We personally worked with Dominick and Jeyson, they were both professional and knowledgeable about the cars we were interested in. We ended up getting in and out with a better deal then we could imagine! We purchasing all future cars at this dealership!

Overall pretty seamless. Negotiated a purchase remotely and saved quite a bit of time in the process

My service adviser, Susan Sulimani is very knowledgeable and extremely helpful. She put mu mind at ease, arranged for a great loaner and kept a close eye on the repair and warranty process. I highly recommend her.

I got very good service and prompt response each time I have asked any questions.

My car has been maintained at Mercedes-Benz of Stevens Creek for several years. I leave the car for several days for the work, but am provided with a Mercedes loaner so I can do life normally. Very important to me and a great perk from this dealership. I find the dealership very professional in their dealings, keep me advised of what they find, work needing to be done and done properly, cost - the going rate.

I enjoy the friendly and through service environment. Thanks, Giselle!

这车质量很好！Good!

Had the best experience with their service department after a fantastic experience when purchasing our car. Highly recommend!

Ethan Kurtz (and reception staff at car port) at Mercedes Stevens Creek demonstrates excellent customer service: very responsive to phone calls and texts, knowledgeable with car issues and solutions, offers clear solutions to concerns and issues, tries hard to accommodate customer scheduling needs, and has excellent attitude towards providing the best customer service as possible.

Is great and the service was good but there one thing that the sale manger was not honest about the trade in price he try to low bar pples price and that not good at all is will make you guys look bad

MB Stevens Creek has an incredible staff both in Sales and in the Service dept. It makes it easy to get your vehicle serviced in a timely fashion and..... they even wash the vehicle when they are done!!!

Great experience. Ethan and Charley were easy to work with and very accommodating! Would come back here again for service!

Have been servicing my cars there for many years. Service always exceptional. Thank you Troy!

Vincent Wong is the best service rep I?ve ever worked with at this location

Excellent experience with the people who assisted having my car serviced

Great service and smooth process Kind and helpful staff

My family has been with John Stansberry for over 15 years he and the staff at Mercedes-Benz of Stevens Creek have never let us down. They are Reliable and have had no problems with them with all 6 of our Mercedes.

I am very satisfied with the annual maintenance services and my advisor- Troy Schalk, he is always polite to me and explained what need to be done in details, the charges are reasonable and promised time for finishing services was on time.

Excellent service. Recommending specifically Tony Chiem for anyone buying at this Mercedes dealer. His knowledge for new and used Benz makes the buying experience a great one.

I made my service appointment online. What I didn't realize is that the web software assigned me to any service agent available and not to my normal agent. Turns out my agent was not working that day. I would recommend someone be assigned each day to correct mistakes made by the online software in scheduling service. The service department itself is outstanding.

Always excellent. Dealer, service rep (Giselle), all go above and beyond.

Very professional!! Informed about what was found to repair/ cost of repair/ texts pictures of progress / date of completion. We were given a loaner car until the repair was completed.

There was a miscommunication about my warranty, but Troy worked to figure it out

Sales people were very accommodating and responsive to our numerous questions and requests. We used the Costco purchase program and the price offered by Stevens Creek through this program was lower than I expected. The training provided on the various features and electronics was thorough and very understandable. Follow up has also been excellent.

Excellent customer service. More importantly to me was buying such a high quality car at such a fair price. The car and dealership exceeded my expectations It's not often you drive off a car dealership lot and feel you made out.

Excellent service. Recommending specifically Tony Chiem for anyone buying at this Mercedes dealer. His knowledge for new and used Benz makes the buying experience a great one.

Erica is such a great person to work with. She provided above and beyond communication and services. Look forward to working with her!

I serviced my first Mercedes Benz here from 2003 - 2018 and they kept my car running in top condition. I keep coming back because of the great customer service and, it's improved throughout the years. My recent drop off took no more than 15 minutes. I'm a happy repeat customer :)

Erica is a great person to work with and gives right information at right time. Appreciate the service.

Giselle is my service agent and she is great. Covers the issues, communicates well and good follow up.

I have been servicing my SLK here since I moved back to the Bay Area in March 2017. Outstanding service and support from Susan S and the very profession technicians! Wouldn’t take it anywhere else!

Good Salesperson, he spent time to explain everything in order to complete the sale on the same day.

The overall process was smooth from shopping to purchase

Staff are super friendly and helpful. Options are provided in details from choosing the car to financing when ready to buy. We’re happy and grateful to get the new car we wanted. Thank you -Mercedes Benz-Stevens Creek-

This facility has seamless automated process and great customer service personnel.

What can you say about the service manager Erica? Everything! Professional! Personable! Knowledgeable! Communicates! And has an appropriate sense of humor!!

Service was good and quick.

If I didn?t have my service manager , John it would not of been very good.

Staff was somewhat friendly but once I told them I was pre-approved things got weird and pressured me to go with them for financing. Really odd personalities and my sales guy who took me out on the test drive didn't speak much English and the sales manager was sarcastic to me and the sales guy. I wanted the car and wanted to get out asap so I didn't have to deal with them. There are a few repairs that need to be done and it's been 4 days and nobody has contacted me so go figure and it's even in the contract for them to repairs these two items. Totally unprofessional and did not feel like a Mercedes dealership but more of a used unknown car lot with cheesy sales people. Totally unprofessional.

Susan did a great job helping us get the brake pad fixed. great communication and great quality so far. I don't see any issue with the new brake pads.

bought my first car from MB Stevens creek. helpful staff. my sales rep was very responsive and approachable. the delivery process on the day was super quick and seamless.

I?ve been going to Susan for nearly/over a decade. She is extremely knowledgeable and efficient. I?ve been lucky enough to have Susan?s help over the years with many issues, and the turnaround has always been very quick. Thank you, Susan, for such wonderful customer service!

Excellent Service! Great job with the rental. Service recommendation and explanation was great! Will come back again.

I?m very satisfied with my sales person, Bill Infald! Highly recommended!