Recent Reviews from Mercedes-Benz of Stevens Creek

I wish every kind of service experience in life would be like this. Amazing in every way. My service person, Steve Kirksey, is the best I have ever had. I keep referring more and more people to him and they love him as much as I do.

I was recommended to this dealer by a friend and the car buying experience was a very friendly and quiet simple event and done smoothly without pressure or hassle.

Excellent service with advisor Susan Sulimani

Jeyson Rodriguez is our salesperson. He was professional, knowledgeable, and a genuinely nice person. We also met with the used car sales manager JT to finalize some repairs and he was equally professional and knowledgeable. I would buy from this dealership again!!

It's a A service and pretty convenient. Drop-off in the morning and pick up in the afternoon. All employees are kind and patient. The price is transparent and informed in advance.

Very responsive and courteous team.

I had a great experience searching for my dream car with David Nghiem. He was knowledgable and patient in the entire process. I would not hesitate to reach out to him when I buy another car in the future.

I had a great and smooth purchasing experience at MB Stevens Creek with David N. After going through another dealership with not so perfect experience, the Stevens Creek show room is large and felt much more welcoming. David was patient and helpful to assist me finding the right GLC.

We’ve been customers of Mercedes-Benz of Stevens Creek for almost ten years now and we’ve been very happy with fast and high quality of service we’ve received from John Stansberry and the team. They are always accommodating of our busy schedules when we had to drop the car off or oick it up after the checks and repairs. They promptly address all the issues with the car while keeping us well updated on the status of the checks/repairs. We are very picky about who handles our car, since it’s a relatively rare, anniversary model, and we can confidently say with John and Mercedes-Benz of Stevens Creek, we know the car is always in safe hands.

Quick turn around time, very professional people overall. They damaged the roof a little but, but have been very communicative and honest about fixing it and working with me to find someone to do the repair

The Mercedes-Benz of Stevens Creek impressed me by providing a satisfactory service.

We have been a Mercedes Benz customer since the past 6 years. Leasing two cars from then, the sales experience was good overall. Post purchase service and repairs (if any) is also good I have never had any issues with the service team or the service done. Abundant loaner cars available, but make sure to call in to schedule your appointment for service to get a loaner car assigned to you.

My advisor Giselle always greet me with a smile although it was early in the morning. She explains what will get done at the scheduled service along with the estimated costs. Then when your vehicle is ready, you will receive a text from MB where there is an option to pay online which is really convenient so no need to wait in line to make payment when you arrive at the MB Service Center.

Great experience for buying and servicing! I bought my EQS in MB Stevens Creek. Slava helped a lot. Whole process is no pressure. The finance guy recommended a couple of insurance/maintenance package etc but once I said i'm not interested he's not pursuing further. Would come again if i need help

Nice service

Excellent service appointment as usual. Brought my car in for scheduled A service and passenger side strut replacement. Repairs were performed and vehicle was ready for pickup as scheduled. Highly recommend this service department.

Horrible service! We arrived ready to buy and the sales women just look at us and said that we are not the target customer. Horrible! We are buying from another cars dealership

Susan at Mercedes-Benz of Stevens Creek is so friendly and helpful. She gave a clear explanation of our car's services and provided a five-star service for us. Really appreciate it.

Nate Jones is extremely honest and knowledgeable service rep at Steven Creek Benz. It is always a pleasure service my S550! Best Benz dealer in the Bay Area.

Only take me 4 hours to get my car, very efficient. Great account managers, finance team and the service crews. Had my C300 with them years back, it's been great. Glad to be a returning customer.

Poor experience! We ordered a car from this dealer in March. And 6 months had passed, no update, no email, no phone call. NOTHING Last week we decided to go and ask them. The sales person who was very impatient. Tried to blame it on us: saying we order some package that's rare and not supposed to be on this vehicle Even worse she tried to trick my wife believe we actually ordered a different model of vehicle.! What a joker!! Overall, poor experience at this dealer.

MB service department has always done a great job taking care of my SUV needs. Danny Ho my service advisor for the past 5 years is amazing! Genuine, honest and respectful he gives me tips on how to maintain my car in good shape so I don't have to pay for it later. I have been a MB owner for the past 20 years; I have visited other MB service centers and Stevens Creek MB is my favorite. They are efficient, professional and honest. The employees seem happy to be there and it’s reflected on how they treat their customers. I highly recommend you make MB of Stevens Creek your dealership/service center.

I have been taking both my cars to this place for a few years. It used to be better before the pandemic. Now it is worse from the standpoint of getting an online appointment in a reasonable time, getting checked in quickly when I take my car for service ( Last time took > 20 minutes just to drop my car off, this should be a 5 minute thing), and their pricing which has always been high. The service reps are good - at least the two I've worked with. My current service rep is very very good. She reaches out to get me better appointments ( sooner than the online thing), she is very thorough in the car inspection at drop off, and does her best to do a top quality job within the confines of the dealership structure. The dealership is failing its high performing people because the operation is poor. If I could find an alternative with MB certified service people I would.

I have been happy with my annual service processes. I have been working with two advisors and both of them are good.

MB of Stevens Creek always provides excellent service to its customers. I called ahead to schedule a maintenance service. When I got there at scheduled time, someone came to check me in shortly. Within 10 mins, she went over the maintenance service with me and completed all the paper works and I got my loaner vehicle as well.

Great service, friendly people

Got my Mercedes from here and had bad Experience. Stay away from this dealer. Sales guys are good at tricking people. Try other dealers

Had my car serviced with Erica and she is the best! In the past, some concerns had not been addressed in my previous services. When I let Erica know, she made sure I got the true Mercedes service expertise, gave me a gorgeous Loner vehicle and foxed all issues and now it drives as smooth as butter! She is the kind of person you want to go to trust with your car and I am 100% satisfied with my experience. Thank you!!

Brought it in for a recall. I took a couple hours and they didn't end up having to do anything to it. They said they did an 100 point inspection but the tire indicator was on when I left for under inflated tires.

Susan, Through our experiences with Susan, we have found her to be a very professional, communicative and reliable service advisor. She is not vague or ambiguous in her actions and assessment of the situation. She always communicates via email, text and voice mail all actions in connection with the service of our vehicle. Her information is thorough. We know the vehicle status, our appointment times, staff and service manager comments. We sincerely appreciate her consideration of our time, availability and circumstances. Her customer centric knowledge appears to be the foundation of her relationships. Working with Susan is the biggest plus we have experienced with this dealership.

Susan has been my service consultants for years and she is very professional in handling all my requests and concerns.

So the repairs took weeks but that is because there is one extremely skilled technician that my service representative wanted to use for my car as it is a limit edition amg. But they provided a free loaner, so we are good.

I feel my service rep, Giselle did a great job communicating with me and helping me with a loaner vehicle. She also went the extra mile to give me prices on different things I inquired about and to see what if any of it would be covered under warranty. I appreciated that.

Kim, Bryan, and Gurwinder were insightful, knowledgeable, and extremely helpful. Their customer service is top-notch and they are definitely a reason I would go back to Mercedes-Benz of Stevens Creek.

This dealership is doing many things right during our new 2022 GLS purchase - shoutout to Slava. They were attentive and very supportive in getting the necessary paperwork done. I especially enjoyed the trust of the dealer as we just moved from overseas and had to put our life here together. Thanks, sales and finance department. There are though a few things that could be taken into consideration for an improved experience in the future: - sales manager was very restless while we were reading through the fineprint of the sales contract - that was pretty off-putting. - the screws used to mount the license plate were a tad too long so they bust the fixation of the counterpieces of the license plate holder - car unfortunately got (minorly) scratched before/on pickup date --> got compensated with mutual agreement, therefore ok - car had cleaning marks on the interior components (like watermarks on plastic parts) - minor stain on white interior of A pillar driver's side ++ Big plus: the support to set up Mercedes Me! You might call me picky, but for a new 6digit vehicle we expect precise attention to detail. Overall a good buying experience.

Excellent service and repairs completed. Nate Jones is kind, efficient and patient while explaining the checking systems in place to provide optimal service. Thank you!

The sales representative David is very helpful in securing our deal. He is responsive, honest and professional. 100% satisfied with his service.

Scheduling, Service, Loaner, dropping off, customer interface, ease, communications all help a no worry transaction. Things can go wrong like PGE cutting power during the heatwave, otherwise, The staff and their efforts go a long way, and if they know it or not, I am inclined to look at Benz upon my next car decision. Our first Benz after 35 years of Audi and VW. Enough said.

In addition to my regular servicing I needed to have something replaced so my car was unavailable for 2 weeks. My rep, John Stansbury, called me with updates regularly. Sometimes before I even had a chance to wonder. He gave clear communication and presented himself in an overall custom service centric manner. Glad to have my car back - though the loaner was fun too - and appreciate the work of ALL the staff who were helpful and courteous even when I arrived to the dealership 2 minutes after close to pick my car up!

Very good experience, I feel very relieved to have my car serviced here, and it is very convenient to have a loaner car as an alternative to the car.

Great customer service in the show room from Slava and the Finance department for my lease

Very friendly staff.

Good working with their teamq

I used Kelley Blue Book instant cash to sell my car. I received an email from Acquisition Manager Danny Robles. I visited the dealership the same day. After a quick inspection on my car, he gave a great offer to purchase my vehicle. A payment by check was provided within less than an hour. The outstanding service was fast and easy.

Sales i met here were really nice and kind and professional, definitely a good experience with them, but please NEVER go with Mercedes-Benz Finance Services. I told them I applied for an auto loan from local credit union but not yet have the approval mail, they said they can get my application info directly from the credit union. But what they shown me on "the printed message from that credit union" was totally different than what I received officially from the credit union afterward. Amount of credit limit was much, much lower than that i actually got. I just don't think they were ever honest to customers. They just want everyone to finance with them with that crazy APR. And i got an additional hard pull on my credit because of this as well. I'll say it's not a bad dealership overall. Just don't finance with them and never expect them to be honest with you regarding money.

Purchased my Gla 250 late July. Right after leaving the dealership, noticed the tyre pressure began to decrease and when I tried to put some air in it, realized 2 tyres had several punctures. Reached out to the sales representative (Gary) who advised I call roadside assistance and the tires will be replaced at no cost to me. After calling roadside assistance, car was moved to the nearest dealership by my house. Dealership requested payment and when I reached out to Gary, he realized he did not inform me that the car needed to be towed back to stevens creek. Communication with Gary because really slow (was informed he had personal issues to attend to). I decided to call road side assistance to move the vehicle to Stevens creek because when I was linked with the sales manager ( Iyad), he informed me that reimbursements will be made to me for the second tow cost. Once tyres were fixed, I reached out to Iyad who informed me the check will come the following week. This has been since July. Iyad has not replied my emails and everytime I call he never picks up. Gary has informed me that Iyad will reach out to me and nothing has been done. I acted solely on information received from Gary and Iyad so to see this play out this way is disappointing

Friendly staff, nice service.

Great customer representative services, Danny Ho has been helping use for over 20 years. We are sticking with our MB mainly because of him.

gla is so good 。After sales and service staff are very enthusiastic

No hassle price saves time and makes me more comfortable with buying. The service was great and I had very good experience with both buying and trading the car.

My experience with Mercedes-Benz of Stevens Creek was impeccable! The customer service I received from Hector Cruz was stellar! I purchased the car of my dreams and the experience was amzing!

The after-sales service is terrible. We just brought a 2022 GLC 300 a month ago, the CFS manager sold us the extended warranty pkg and maintenance pkg and mentioned that we can cancel the maintenance pkg and get full refund any time as long as we haven't used the pkg. Couple days after the purchase, we called the CFS manager to cancel the maintenance pkg (since the price is much too high at dealer). We left many voice messages, the CFS manager never replied to our call. We also dropped emails to him, he was very NOT responsive. He replied once (half month ago) said the response system was down for new car before, will do the cancellation once it completed. And then disappeared again... ???

They have mind blowing Sales and Finance Team. I Highly recommend This Dealer

Horrible service, mis leading sales associates.

The entire process of purchasing a car is very simple at Mercedes Benz Steven Creek. Phil and Marius helped me picking the right car that fits my needs. I have a very pleasant experience and happy with my purchase.

I had the best experience EVER buying a car at Stevens Creek Mercedes with Asad Hanif. He was very patient and found me the exact car I wanted. Unlike other dealers I had gone to. He was not pushy and very HONEST. You don’t find sales people like him anymore. Highly recommend. 10/10.

I do car service several years in Mercedes-Benz of Stevens Creek. The experiences are always great. For this time, I was very busy, so I have to do last minutes cancellation of the service schedule. The cancellation and rebooking is very easy to do. Mercedes-Benz of Stevens Creek also provides weekend time slot which saves my time for work. Meanwhile, they are also considerable. When I said I will stay in the office to wait the car, my agent suggest me to have a loan car as he didn't want to let me waste my weekend time in the office for waiting. So considerable. Also the service is always professional for sure. Very detailed explanation, and no strong push on the extra items to take. Nice experience.

Amazing service by the personnel. We reached for a test drive at around 6:30pm and ended up leasing the car by 9:30pm. The staff offered best options all around and gave us time to come back for a proper cleaning and polishing after the test drive as well.

Awesome purchase experience thanks to Marius Coroiu who conducted himself with professionalism, courtesy, and drive to serve. Marius's patience and time with us are truly appreciated! Stevens Creek's other staff members (Steven Zhou, Nick Kith) we had interactions with are very helpful and knowledgeable as well. MB Stevens Creek is highly recommended!

Just bought a new 2022 c300 here and it didn't live up to my expectations as the side camera is broken and parking assist isn't working when I got the car. Very disappointing.

From the moment I contacted this dealership with my interest in a GLC300, David N. moved into positive action working to find a car that fit my needs. He did so in a quick and supportive manner, without high pressured sales tactics. It was the best car buying experience I've ever had. I was in and out with the car of my choice in no time. I am GREATLY appreciative.

Good service and staff are nice.

Great car service experience as always, it?s pricey, but for the safety, it?s worth it.

The service was good. The people were kind. and the room was clean.

My adviser, Giselle, is very helpful and professional for helping me for my car maintenance.

Very good buying experience，Ryan work with me，good dealer.

Danny Ho is a great Service rep. Will have him again for my next service

I highly recommend Mercedes of Steven's Creek. I was provided with great customer service and price for my Service B this past month.

Best place to purchase a car. They were friendly especially my sales rep V. Rodriguez!! He was wonderful and explained everything and was very patient with me and answered all my questions. He was very friendly and had us test drive any CAR/SVU we wanted. Our Fiance guy was also great not pushy at all unlike some other places. I definitely recommend shopping here for your next car!!

First class service, had a problem with my car, had no appt and drove in to Mercedes Service, they rolled out the red car and no hesitation took my car in to have it looked at. I was in and out and they got me a loan, all unexpected. thank you Mercedes!

Very happy with Troy?s support, he helped me get a loaner car and kept me udated throughout te two weeks repair period.

Bought my AMG suv here & I couldn’t have asked for a better shopping experience. So happy to finally be a part of the Mercedes Benz family. Thank you guys!

My wife and I just purchased a new Mercedes GLB, and the experience we had was amazing. From the moment we pulled into the dealership the experience was fast, easy, and absolutely no pressure. We personally worked with Dominick and Jeyson, they were both professional and knowledgeable about the cars we were interested in. We ended up getting in and out with a better deal then we could imagine! We purchasing all future cars at this dealership!

I made an appt with an advertised 800 number looking for a new dealership in my new home town. Although the dealership did not have my scheduled appt when I arrived they went out of their way to make up for it by picking up and delivering my car at a future date. Thank you Steve Kirksey!

Very accurate in determining the time required to service our car. Made it possible to coordinate our schedule with theirs.

Any service here is always satisfactory. Plus You’ll be surprised on how clean your car interior is when checking out

wonderful

Overall pretty seamless. Negotiated a purchase remotely and saved quite a bit of time in the process

Parking on Street is limited

The service department of Mercedes Benz of Stevens Creek was awesome! Danny Ho was great and helpful. He explained to me all the processes of the maintenance for my car and very detailed on fixing everything! Highly recommend Danny Ho! Great service!

Those guys are very professional, everything on time as they said, no hidden fees, easy going drop off and pick up of vehicle. They also give you complementary car wash.

My service adviser, Susan Sulimani is very knowledgeable and extremely helpful. She put mu mind at ease, arranged for a great loaner and kept a close eye on the repair and warranty process. I highly recommend her.

I got very good service and prompt response each time I have asked any questions.

Steven was great and helped me know the car well while picking. However, the car purchase process was very slow. I signed the document a day before and got there at six pm. It was disappointed that I drove it away at 10 pm. Hope their efficiency can improve.

Was really excited to buy my first Mercedes here. After shopping around and thinking I found the perfect one for me, I chose a certified pre owned that was supposed to be in perfect condition, told was all wheel Drive multiple times, and had a clean car fax only to notice a chipped windshield on the drive home and within 24 hours the check engine light came on. After this we went through the itemized pre-owned cert checklist and they did not notate the windshield damage and we also then realized it was a 2 wheel drive after specifically saying, and receiving confirmation from our salesperson multiple times on the phone and in person during test drive that it was a 4x4. Will be returning the vehicle immediately and shopping elsewhere in the future. Lost trust in Stevens Creek big time after this experience.

Polite & professional service in a visually pleasing environment

The service department here is the worst that I’ve ever worked with. I get better service and attention at my local Ford dealership dropping off my work truck. Whether I show up in my S class or one of the SUVs service is the same. Service staff acts entitled and is constantly acting like they are doing you a favor. When you asked to see a service manager they give you the runaround.

My car has been maintained at Mercedes-Benz of Stevens Creek for several years. I leave the car for several days for the work, but am provided with a Mercedes loaner so I can do life normally. Very important to me and a great perk from this dealership. I find the dealership very professional in their dealings, keep me advised of what they find, work needing to be done and done properly, cost - the going rate.

I enjoy the friendly and through service environment. Thanks, Giselle!

Had a great experience with Hector! He was very helpful on finding the right car and was quite knowledgeable of explaining all the specs of the car as well. Would highly recommend him!

We have been going to MB of SC for years and years. Always get the highest level of service and straight forward and frequent communication. Danny Ho is a great service rep.

Great service! Great experience!

Danny R who assisted me is very straight forward, professional & easy to talk to. He's got professionalism that I respect. Thank you.

这车质量很好！Good!

It was great to buy cars in here. Fast,easy and kind!!!!

Had the best experience with their service department after a fantastic experience when purchasing our car. Highly recommend!

Ethan Kurtz (and reception staff at car port) at Mercedes Stevens Creek demonstrates excellent customer service: very responsive to phone calls and texts, knowledgeable with car issues and solutions, offers clear solutions to concerns and issues, tries hard to accommodate customer scheduling needs, and has excellent attitude towards providing the best customer service as possible.

Is great and the service was good but there one thing that the sale manger was not honest about the trade in price he try to low bar pples price and that not good at all is will make you guys look bad

Very clean and all the process was also fast

Excellent service (Lance) and status reports (Steve Kirksey). Very professional and good to be around.

Danny Ho is a friendly and knowledgeable service adviser. He provided excellent customer service. The loaner car service is also excellent.

I walked into this dealership with my family and was courteously invited by the Internet Sales Manager. There was no rush in making our purchase and I was shown the various (limited) options of available vehicles, which seem to be disappear very quickly off the lot. We were explained about the vehicles features and after being convinced on what we wanted we settled on a competitive price. The financial paperwork took 20 minutes and we walked out with a new car after a few hours.

MB Stevens Creek has an incredible staff both in Sales and in the Service dept. It makes it easy to get your vehicle serviced in a timely fashion and..... they even wash the vehicle when they are done!!!

Great experience. Ethan and Charley were easy to work with and very accommodating! Would come back here again for service!

Have been servicing my cars there for many years. Service always exceptional. Thank you Troy!

Update 08/18/2022: you should really reconsider your frontdesk lady who pick up calls. There are several other bad feedback for her in other reviews too. Deduct 2 stars since the frontdesk lady who pick up my call after waiting online for 10 min was very rude and not intended to solve my problem besides saying no. It's about the altitude, not about whether you can solve it or not. I asked for loaner for a recall and she said they don't offer that for recalls. When asked why she said because this recall will take a few hours but not overnight. Then I asked how much time it's going to take. She said it's not possible to tell because my car is not in the shop. Why you cannot give your technician a call and ask how long it's likely to take? I have to arrange my work accordingly. Why is that hard? Then I called my service advisor Giselle, and she told me it's going to take 2.5 hours, which solved my problem easily. Original review: Their service department is absolutely amazing! Although my car is not fully fixed yet (waiting for parts), I can tell the technicians, my advisor Giselle and the service director Randy are all working their best to solve the problem.

The dealers are professional and knowledgeable.

Vincent Wong is the best service rep I?ve ever worked with at this location

Excellent!

Buyer Attention I purchased my 2019 Mercedes C43 a few months ago. When the first time I visited the dealership and checked out the car , the side skirts were already off . The salesman (David) and the General Sale Manager (Iyad) promised that the dealership are going to order a new set of side skirts for me and the side skirts will be reattached professionally. After a few months, the side skirts came off again and I found that the side skirts are not brand new. The side skirts were not installed properly. The 3M tape covers are not even fully removed from the side skirts before installation. I am extremely disappointed about the issue and the "PROFESSIONAL" services of this dealership. Updates: I received a call from the salesman David a week later after I posted the review above. He asked me to remove the review on here so he can talk to their management team. I refused to remove the review until the issue is resolved and they never follow up the issue with me again. I ended up spending $200 from my own pocket to have the left side side skirts replaced. I can't believe how shady the work this dealership had done on my car and the service are totally unacceptable. I hope all the potential buyer can see my review before they consider to purchase a vehicle from this dealership. Due to my bad experience, I don't recommended anyone purchase any vehicle from this dealership.

Excellent experience with the people who assisted having my car serviced

Great service and smooth process Kind and helpful staff

I had terrible experiences a few times when calling the front desk to make any appointment, Holly, the lady over the phone was very rude and never willing to book loner's car for me, I always had to wait for at least 3 weeks to one month in order to get a loner's car appointment; or else, she just told me to go away to other deanship. I told her that I bought 3 years warranty, I should be able to go to the location is easier for me; but she did not care, she just told me, I could either wait for one month or go somewhere else. Even my car had SRS locked out, I went to talk to her in person; she's just careless and told me whether I want the appointment or not to wait for a month, without willing to be helpful, at all - TERRIBLE! This location would have NOT BUSINESS at all, for this kind of front desk lady handling the incoming appointment, if it wasn't for Nate, the best service adviser, they would have no business! I haven't mentioned another lady at the front desk was refused to change battery for my car key and put windshield on my car when it should be very easy thing to do and only cost $5-6 dollars in exchange with a future customer to come back to buy $50k-$60K car, it's a non-brainer! I recommended that this location to provide a better training to their front desk service ladies, to be able to provide a better customer service to represents this location with a better image and better customer service experience, to help the business of this location grow better! On 8.15.22 - saw a reply offered to call the general manager. Was told that Kevin S. the general manager's on a one-week vacation, I will post another review later!

8/15/22 Charlie Fish got a promotion!!! CONGRATULATIONS! Our new service rep is Danny. This is my first experience with him. I only had a regular service this time on my S560. Danny was very responsive to my requests and followed through with everything I asked. He was able to have the entire service and tire inspection done in time so that I could pick up my car by the afternoon. Thanks Danny for a pleasant first time experience! Cheryl Colman Love Charlie Fish! He always does a great job for us when we bring any of our cars for service! I'm only giving 4 stars because this time there was a loooong line for drop off and I had to wait about 30 minutes for my drop off & car rental. Then, service didn't get to "check out" my problem until the next day, so repairs took 3 days. Didn't bother me much as I didn't really need my car. However, had I needed my car for travel, I would have liked a faster turn around for service. Still think that Charlie handled the situation well! Cheryl Colman

Got the car done on time Service Advisor Ethan was very helpful and friendly

Overall experience was not as expected. The person handling the 'Recall Service Customer Handling' was not courteous, had lots of inaccuracies and blaming on us. The car was dropped for 'Recall fix' and there was no communication from the facility for 3-4 days. When we called, we were made to wait multiple times, forcing us to come to facility to check on the condition. Following with, looks like the service technician also blew a fuse in the car. The customer facing person was accusing us on car condition and not ready to interact properly even when we came to pick up the car.

Always a very positive experience at Stevens Creek Mercedes. My service experience was outstanding. Everyone seemed obsessed with delivering the best customer experience possible. Everything you expect of a top class Mercedes dealership.

I would like to give 5-star to Nate, the service adviser. After I had terrible experience booking appointment with their front desk lady Holly for months; I went in person to complained at the location; was lucky enough to have Nate assigned to take care of my car. After hearing my booking experience for months were un-successfully to get my car fixed, Nate immediately booked a loner's car for me the next day and made the process easy and smooth; he had my gasket fixed under my valid warranty, he's very honest and trust worthy as other review said about him. Then, I had to take my car the 2nd time to repair my battery and brake/rotors, after gone through again with terrible appointment booking experience with the front desk lady Holly again, 3 weeks later, I asked for Nate's service, Nate helped me to replace the battery, although it's not under my warranty; but I felt that I can trust him, so I paid to replace the battery. Also a 5-star to Tiffany in the back end service- after she heard that their front desk lady refused to put windshield fluids to my car and change a battery for my car key, she went to educate the front desk lady that they actually would provide it as complementary for their customer, especially I just had spent more than $500 repairmen there; Tiffany even took time to show me how to change battery for my 2nd car key; although it's only a 5-minute service, it changed entirely image of this brand and location looks like- a customer like me will keep on coming back for buying more cars and go for the services! After reviewing a lot of horrible reviews about this location, I hope my reviews give other customers hope and know how to look for and hopefully their upper managers can reward the good and provide more training to the bad, so to improve their customer service and it will only help their business grow. Thanks again to Nate (the service adviser) and Tiffany (the back end service) there!

My family has been with John Stansberry for over 15 years he and the staff at Mercedes-Benz of Stevens Creek have never let us down. They are Reliable and have had no problems with them with all 6 of our Mercedes.

I am very satisfied with the annual maintenance services and my advisor- Troy Schalk, he is always polite to me and explained what need to be done in details, the charges are reasonable and promised time for finishing services was on time.

Excellent service. Recommending specifically Tony Chiem for anyone buying at this Mercedes dealer. His knowledge for new and used Benz makes the buying experience a great one.

Car is excellent. I had good support while buying the car.

My service advisor, Ethan was great. He provided options to choose from and guided me to one that suited me. I’m looking forward to having my E63s serviced with them.

Service center well run and courteous

We liked that the sales people were not pushy. Everyone we dealt with was very nice and helpful. After dealing with other dealers in the past this was a relaxed experience.

Salesman Gary was wonderful! Accommodating and on the ball. Good experience overall

I made my service appointment online. What I didn't realize is that the web software assigned me to any service agent available and not to my normal agent. Turns out my agent was not working that day. I would recommend someone be assigned each day to correct mistakes made by the online software in scheduling service. The service department itself is outstanding.

I have been going to them for 4 years now, and they have been always professional.

Always excellent. Dealer, service rep (Giselle), all go above and beyond.

Very professional!! Informed about what was found to repair/ cost of repair/ texts pictures of progress / date of completion. We were given a loaner car until the repair was completed.

There was a miscommunication about my warranty, but Troy worked to figure it out

Manager was very professional and nice. And I got there after their work time and manager still went beyond to help me with finding my car that was there for service A annual maintenance. Very grateful!

Ellen is the best sales manager I ever met. She's very patient, responsive, not pushy, and understands our needs in a very short conversation.

Ethan is the best. He is both knowledgeable and helpful

Sales people were very accommodating and responsive to our numerous questions and requests. We used the Costco purchase program and the price offered by Stevens Creek through this program was lower than I expected. The training provided on the various features and electronics was thorough and very understandable. Follow up has also been excellent.

Excellent customer service. More importantly to me was buying such a high quality car at such a fair price. The car and dealership exceeded my expectations It's not often you drive off a car dealership lot and feel you made out.

The technician was able to identify the culprit for the engine noise and vibration issue, and resolved it completely.

Excellent service. Recommending specifically Tony Chiem for anyone buying at this Mercedes dealer. His knowledge for new and used Benz makes the buying experience a great one.

Service advisor Danny has always been great, he keeps me informed about the progress of the service and any issues found. However they didn’t any loaner car for me, I was told it’s 5 weeks booked out. Wish them had more loaner cars.

Erica is such a great person to work with. She provided above and beyond communication and services. Look forward to working with her!

I serviced my first Mercedes Benz here from 2003 - 2018 and they kept my car running in top condition. I keep coming back because of the great customer service and, it's improved throughout the years. My recent drop off took no more than 15 minutes. I'm a happy repeat customer :)

The same car, another dealer asked me for 20K markup, and then I just bought it from stevens creek for MSRP at the same day. Great service, everything went fast and smooth.

Sami was very helpful answering my questions and with follow-up after purchase. Overall positive experience, nicely streamlined.

Erica is a great person to work with and gives right information at right time. Appreciate the service.

Susan as service manager is the best!

EXTREMELY BAD maintenance experience with this dealership. Our car was dropped off with a clear front windshield and, one night passed, it came back with a new ~20 inches hairline crack. And they told us that they found a small crack after we dropped off the car and signed all the paperworks about the existing known appearance damages. Then it grew to such long after one night. But they chose to NOT call us or take some photos right after they found it. And even at the time we picked up the car, no one mentioend this to us and we found it by ourselves because we saw a "declined front windhield glass change" on the invoice, which we're even not informed and aksed the question! So they made the decision for us??? When we were talking to the service manager, he kept trying to convince us they are doing things correctly. So the right thing is to hide the info to the customers and help them make decisions? Overall, really UNPROFESSIONAL dealership.

I have to say the service at this place was amazing. They really care about giving the customers the best experience, even though it takes some of your time to buy a car, no matter the place. But with these people, the waiting was not that bad. The are simply the best.

Awesome service very gracious team!! Car was clean as a whistle.

Giselle is my service agent and she is great. Covers the issues, communicates well and good follow up.

I have been servicing my SLK here since I moved back to the Bay Area in March 2017. Outstanding service and support from Susan S and the very profession technicians! Wouldn’t take it anywhere else!

UPDATE #2: I called the number this dealership provided and it was just their general service number and nobody picks up. I finally got to speak to someone and he said it’s none of his business and put me on wait to talk to service. Then service said it’s none of her business, I need to talk to body shop… They just provide a response as if they care about their customers at all. Really terrible dealership! You would think you spend all those $$$ purchase Mercedes and its services you get premium quality. It’s literally the worst! UPDATE #1: this time was even worse. My car won’t start just as I was about to drive to Mercedes Steven Creek for maintenance. I got a number to call their towing service and the towing company scratched the back of my car. I saw it was scratched when the towing company sent me photos when they reached the dealership (it was a 13min drive and they took 1 hour!!!). However the guy received my car claimed he didn’t see any scratches on the back. When I picked up the car after the maintenance was done, it was clearly scratched 😡😡😡😡😡 Original review: It was very confusing because my service agent this time told me there was a plug in my tire which seemed like a very cheap fix done at a gas station. The matter of fact was I did all my service and fixes at this dealership. So it was a fix done in 2019 at this dealership on that tire and the plug was causing the leak. Even though the service agent promised me the fix is done properly this time, it still causes me to doubt the quality of service and fixes of this dealership

Good Salesperson, he spent time to explain everything in order to complete the sale on the same day.

Awesome toy store like a five star hotel

The service manager, Steve Kirksey made this appointment super easy!

Bought the 2019 AMG C43. It is like the Batmobile and I feel like Bruce Wayne in it. It was worth every penny spent on it. Thank you Stevens Creek Benz!

John Stansberry has been my service advisor at MB Stevens Creek for over 10 years now and he has always delivered the best service. He's very thorough in analysing the car issues as well as advising you in doing only services really needed. Very communicative, always available and nice guy overall. I highly recommend his service.

We absolutely love the experience at Mercedes-Benz of Stevens Creek. Our sales manager is very professional and passionate. And we got the car we want right away.

The efficiency was excellent! I was very impressed with the care they took on a basic maintenance. The drop off and pick up was a smooth process.

Always outstanding service, especially from Susan S. and the technicians that care!

We worked with Shaheen Baigzad to order a new car and the process from order to delivery (4 months) was very smooth. He got back to us whenever we contacted him. He also did a great job in following up after the sales. Definitely recommend him.

The overall process was smooth from shopping to purchase

Staff are super friendly and helpful. Options are provided in details from choosing the car to financing when ready to buy. We’re happy and grateful to get the new car we wanted. Thank you -Mercedes Benz-Stevens Creek-

This facility has seamless automated process and great customer service personnel.

What can you say about the service manager Erica? Everything! Professional! Personable! Knowledgeable! Communicates! And has an appropriate sense of humor!!

A huge THANK YOU to Asad Hanif and Kamal Massoudi for providing us with exemplary service. It was such a pleasure working with you to get our dream car Merceds GLS450! Thank you Asad for always communicating and making this experience amazing!

Service was good and quick.

If I didn?t have my service manager , John it would not of been very good.

Staff was somewhat friendly but once I told them I was pre-approved things got weird and pressured me to go with them for financing. Really odd personalities and my sales guy who took me out on the test drive didn't speak much English and the sales manager was sarcastic to me and the sales guy. I wanted the car and wanted to get out asap so I didn't have to deal with them. There are a few repairs that need to be done and it's been 4 days and nobody has contacted me so go figure and it's even in the contract for them to repairs these two items. Totally unprofessional and did not feel like a Mercedes dealership but more of a used unknown car lot with cheesy sales people. Totally unprofessional.

Needed to replace my SUV and compared across all Bay Area dealers and these folks met competitive prices. Have serviced my older cars here with no problems. So one more purchase.

Susan did a great job helping us get the brake pad fixed. great communication and great quality so far. I don't see any issue with the new brake pads.

bought my first car from MB Stevens creek. helpful staff. my sales rep was very responsive and approachable. the delivery process on the day was super quick and seamless.

Sales in here are rude.

The Service Advisor and the actual car service were excellent. The only issue was that, when I got there to pick up my car (I had already paid for the service online), there was no one at the pick up desk. I had to ask around, and it took several minutes before someone showed up at the outside pick up desk.

Had a pleasant experience buying my first car. The delivery was delayed because of global shortage, nothing anybody can help with. My sales rep was super helpful and responsive. The process on the delivery date was quick and easy.

I?ve been going to Susan for nearly/over a decade. She is extremely knowledgeable and efficient. I?ve been lucky enough to have Susan?s help over the years with many issues, and the turnaround has always been very quick. Thank you, Susan, for such wonderful customer service!

MB Stevens Creek is amazing. Walked in when the car I used stopped working and walked away with a new car in 24 hours. David was amazing in walking me through the options and helping me find a car that fit my needs! Thanks MB Stevens Creek

Mercedes Stevens Creek has the best waiting area for a dealership and large show room if you want to check out what's the latest car technologies. The service staffs are knowledgable and professional (Danny and Vincent). I always have good experience for my car there.

Excellent Service! Great job with the rental. Service recommendation and explanation was great! Will come back again.

I?m very satisfied with my sales person, Bill Infald! Highly recommended!

Excellent service, price quoted was exact, very efficient mechanic and treated like royalty. Thank you

Excellent service. Turn around time great, as promised

Quick drop off and pick service , with constant updates on your vehicle progress thought the day.

This dealership have amazing good team!! Thanks to Nikhil, David, Val, Di, Sitch, Nik to help me make this purchase come true. Looking forward to have next purchase from them again!

I only gave 5 star because of this very nice man Goran Muftic !!!

Overall, I had an excellent service experience at MBZ of Stevens Creek. My service advisor Ethan Kurtz was courteous, patient, and kind, as he assisted me through the entire process. I initially came in for just a standard Service A appointment, but Ethan quickly identified that my check engine light was on, as well as the need to change my windshield wipers and fix the rear left back rest that was not latching. He was able to get these extra repairs done under factory warranty, gave me a loaner car for the days my car was getting serviced and washed my car before returning it to me. I would highly recommend him and the MBZ of Stevens Creek staff for their prompt service and professional demeanor. Thanks for the great work Ethan!

Went in to test drive a car, really loved it so I decided to go ahead with the purchase on one condition, I’d leave it there for a couple days because I was in the process of selling my other vehicle and I wouldn’t have space for it. Sales person assured me this wouldn’t be an issue however after I started signing papers to start in purchase his manager came out to tell me this wouldn’t be possible due to liability issues etc… Anyways we moved on from there, I was already pre approved and provided Them with the documents of my pre approval, the sales person took and left with the understanding that they’d be working with that financial institution and the finance manager would be out in a few minutes to collect downpayment to complete the purchase. I say and waited for about an hour until I was starting to get fatigued and I stepped outside that was when I saw a few people approaching me saying he was ready to see me. When I got into his office I started receiving alerts about hard inquiries on my credit report from numerous banks but none from the institution that I got pre approved from. I started asking him what was the reason for that to which he kept going in circles about sub prime lenders and some other stuff I had no interest in hearing. So what should’ve been a 1hr transaction the most took almost 4hrs and my credit was ran by numerous financial institutions without my knowledge/consent. Sales person was pretty cool though, think his name is Kevin.

Danny Ho is a very capable service person and I have been working with him for approx. 15 years!

Great customer service thanks to Erika in the service department everything was set up and done smoothly and stress free she also made sure my car was good by making sure anything that needed to be fixed got fixed and I had my car the next day it’s been running great and I’m super thankful for her there’s no other person I would want or need to go to if your needing everything done right and quick Erika’s your person

The service was the worst. I made an appointment for a recall fix one month ahead, knowing it would take 4 hours to repair it. We arrived on time and were ‘t assured it could be done that day. At that point we also needed a battery replaced. We decided to Uber home (we live in Santa Cruz) and give them plenty of time to do it. The next day we texted and understood it would be ready by 1:00. Arrived, the man we talked to was at lunch and when we texted him, he was shocked it wasn’t done. Turns out it was ‘t even in the queue to be done. They agreed to replace the battery so we could take the car home. Their recommendation: go elsewhere to have the recall work done. And that is my experience with Mercedes SanJose.

Great customer service thanks to Erika in the service department everything was set up and done smoothly and stress free she also made sure my car was good by making sure anything that needed to be fixed got fixed and I had my car the next day it’s been running great and I’m super thankful for her there’s no other person I would want or need to go to if your needing everything done right and quick Erika’s your person

The employees are very kind and mean well. However, unfortunately, the facility is clearly understaffed. Employees were either too busy to address simple concern and questions or were simply not knowledgeable. My experience at this dealership was a HUGE departure from ever other Benz dealership I have encountered in terms of quality, staffing, and facilities. Even their refreshment offerings are substandard.

I was contacted by this establishment to sell my car. Although I was a bit hesitant at first, let me tell you that not only was I pleasantly surprised of the speed and quality of service involved with my transaction but boy was I even happier about how this could happen at a high volume dealership such as this one. I was helped out by Luis Herrera, who promptly made sure I felt at ease while dealing with all the paperwork and bureaucracy of selling and purchasing a vehicle. He made sure to go above and beyond, which proves that excellent customer service still exists.

the service was good as always and technicians did a good job. the only feedback I have is to provide Mercedes customers with seamless pick-up/drop-off process. I was told that all rental cars were booked for next 4-5 months and there's no shuttle, which means I who have one car have to use lyft/uber to run daily errands, or using public transportation (which doesn't work out in USA!). This is worse when car service takes more than a day. I believe mercedes dealership can find a better solution and help its customers in appreciation of their business with mercedes.

One annoying thing is that they have gotten rid of their cashiers. When you go to pickup your car after service, lot of times online payment link does not work, like in my case I tried online payment many times. You have to wait till your service advisor becomes available because only service advisors can process payments, as they don't have cashier any more. With the prices they charge for repairs, I am sure they can afford a cashier. I had to keep waiting. The manager was very nice. When he saw me annoyed, he right away found another advisor and asked her to process my payment. Other than that, everything else was great. My service advisor was awesome. Very courteous, and professional.

Great experience to buy the car. Gls 460 is the best car . The service is also great.

Always customer focused, friendly staff. I have been a happy customer since 2015.

It was a pleasant experience in buying a new GLE 350 4MATIC SUV from MB Stevens Creek. We were just browsing cars on 4 July weekend and were not decided which car to buy as dealers were asking for market adjustments because of inventory shortage of new cars. And then we met "Tony" at MB Stevens Creek; he made our buying process so easy that we couldn’t realize when we bought our new car in just couple hours of conversations. Tony is an excellent salesperson we ever met. He listened (very patiently) to our choices and features we are looking for in our new car and showed us all available cars they have/had in their dealership. He is a pro what he does, very caring for 100% customer satisfaction, very detailed in all aspects during the purchase process and beyond. Stevens Creek MB - are not only NOT asking for markups but flexible with lenders with customer’s choice for finance options. All they care about the check written by your lender, that’s gives freedom to customers where they want to finance their Car. All in all, it was a great buying experience at Steven Creek MB. Excited to see how the post purchase services would be 

Steve Kirksey is great. I will only by Mercedes because of the service they provide. The best !!!

Prompt and thorough. Recommend Mercedes-Benz of Stevens Creek.

I recomend but with certain issues. My car had a recall issue, I booked an appointment....three weeks out. That date came and the service department cancelled on the day. They booked me the following week and a very nice fellow picked my car up about 8.30 AM and brought it back about 3.30. They must have disconnected the battery during service but did not correct the clock to the currenttime when finished.

We came here to test drive and potentially walk out with with a CLA AMG and we did not go with an appointment. While we got someone to show us the car, the sales guy wasn’t interested in explaining anything to us about the car and was more interested with something in his phone. Further, they add much more markups in comparison to an Audi or a BMW (but advertised prices on the website is much lower). Further when asked they gave us a 100$ discount in the markup and refused to work with us even though we ready to buy it the same day!! While some sales people might be great here, our experience was poor for the most part and I will be looking for a different dealership to atleast work with

My service consultant was Vincent Hoang and he was very professional and easy to work with. He was thoughtful about the things I needed to take care during this visit and very efficient at providing updates of my car's services throughout the day. I can rely on Vincent's service expertise and really appreciate his wonderful assistance for my S580.

We went for our car servicing and the staff was really helpful. They explained the process took care of us in a timely manner.

Our service technician John Stansbury made the experience efficient and easy. The loaner car was ready when I arrived, and the entire drop off took only a few minutes. John kept me informed of the status, including when my car would be ready. Dropping off the loaner and picking up my car took only about 5 minutes.

Big shout out to Asad Hanif. He was extremely helpful from the day we first walked in to the store and then walking out with our car 8 months later. The global chip shortage caused the order to get extremely delayed, but Asad stayed in touch and was always very responsive.

My service consultant was Vincent Hoang and he was very professional and easy to work with. He was thoughtful about the things I needed to take care during this visit and very efficient at providing updates of my car's services throughout the day. I can rely on Vincent's service expertise and really appreciate his wonderful assistance for my S580.

My sales associate Shah Baigzad was polite and answered all questions I asked. There was no pressure put on me to buy the car. Everyone I met in the process of buying the car was very courteous. It was a excellent experience!!

Scheduling service was easy using their online scheduling tool. I arrived a few minutes early and they were able to take in my car fairly quickly. I was able to communicate with my service advisor (Ethan) via text. I really appreciated the updates throughout the day.

Great staff and great service!

ASK FOR LIA (Estelia) when you walk in here. I found her to be someone that not only loves the product but will take the time to find the vehicle that would be right for you. She’s not pushy and she truly cares about her profession and her clients. I recommend her without hesitation!!

My service person, Susan, is amazing. She is always prompt friendly and professional. No matter what small issue I raise, she has it looked into and checks herself. Her communications are timely and gives me a complete report before I retrieve my car. I am a long time client and intend to remain so.

My only objection is that getting a car service especially through Mercedes Benz you expect high standards which I didn?t receive at this dealership for my vehicle. I would not be taking my car back here for service. They started the the regular service charge from $900 when I asked they took off few things and brought it down to $500 which is fine but then didn?t have the decency to clean the car while doing service. I had always been given a very nice clean car back from other Mercedes dealers when getting service.

I met with Ellen who helped me got my new Benz. She was kind patient and professional. It was a great experience

Very smooth process with 100% satisfaction. Would recommend this service center for all your needs.

Susan Sulimani in the service department always takes the time to discuss and recommend service requirements and has consistently ensured that all maintenance performed on my C300 and GLC300 is completed on time and within estimated costs.

Becarful when you take your car to the service. They are literally thieves. Specially thier manger. Went thier once and never again.

Overall it?s good experience but I would like to point out that the auto loan interests is higher than other places

Ellen and Asad were amazing to work with! I started looking two years ago and Asad was very patient and in the end, Ellen found the perfect car. They made a great team. I love my new GLC300!

Been going to MB of Stevens Creek for over 20 years - great Team, terrific service. High recommendation!

Honest and easy to work with Erica provided great customer service

Great attention to detail. Loved the video sent to me that showed the work in progress. This is why you buy Mercedes.

Very happy with the service I received several times at Mercedes auto-nation on Stevens Creek in San Jose, particularly from Erica Flores. She exceeded our expectations of great customer service. She took care of us when we arrived to the dealership with yellow “ check engine” light after completing recall at other auto-nation dealership. She accommodated us several times. Thank you, Erica. You are the best!

Fantastic experience I had. Best in any country I bought a car. The team is super helpful and they settle for nothing less than the best for their customers. Very happy to be their customer….

It took some time for the repairs but the overall experience was great.

Great service and experience, keeps me informe on repairs constantly

Pleased with communication and service. Didn’t expect any less. You guys were great, car was clean and running smooth.

Great professional experience.

Had a good experience. Getting my loaner and timely conversation with my technician. My car is back and running

Diana Than at Stevens Creek Mercedes was amazing. Went out of her way to make sure everything was to our preference. Was quick to get back to us and positive attitude. Made this purchase a good experience

Danny Ho has always provided me with excellent service.

Thank you Diana Than for all your help and excellent service. You did an amazing job.

Really excellent experience here! The dealer gave me very detailed elaboration on the vehicle and help me find the exact vehicle I need,

We had problems with our Sprinter RV and John Stansberry was exceptional to work with. He call us and kept us up to what was going on every step of the way. He was quick to respond and so friendly. We really appreciate his wonderful service. Best service we have ever had for our Sprinter.

Efficient & knowledgeable staff. Excellent customer service.

Excellent customer services & dealer facilities. Good job to my salesman Mr. Phil Ha & Sales Manager Di Wang.

If the parent company were as interested in customer satisfaction as this particular dealership, they could expand their customer base. The parent has never responded to any written question!

Firstly, it was very refreshing to find a dealership with inventory and to be able to see and drive the model we were actually considering. Secondly, the service level and attention to detail was stellar. My advisor was Mundy and he was instrumental in my being in my new great-looking GLA.

Professional and courteous as always. Would highly recommend Ethan Kurtz. He is my service advisor and is the best!!! He cared for my car as if it’s his own!! He explained everything that is going to be done in words that I can understand! My car was ready earlier than the expected time and very clean and shiny! Thank you Ethan Kurtz and Mercedes-Benz of Stevens Creek. !!!

Recall issues Very friendly and efficient

Excellent service, very professional👏

I liked the overall assistance provided to me and the staff was very helpful. They are very considerate to our requests and concerns.

I was told when I made the appointment it would be 4 to 6 hours. When I dropped my van off he told me a few days. I dropped it off Tuesday morning and didn't get it back until the following Tuesday. Notified Friday after I had to use another vehicle to go out of town for scheduled buisness.

Service was good. Have been a long time customer. Susan my rep is very professional.

We had a great experience with Mercedes-Benz of Stevens Creek. We had a great test drive with proper explanation about our options. We were given sufficient time to make a wise decision and got a great offer from the dealership. Strongly recommend this dealership

I can’t express how A+ customer service can be! When you have Samer taking care of your car you are in great hands! He is very busy and with that he never lacks providing quality of service to you. Very knowledgeable and he spends time with you to answer all your questions. He keeps you informed on everything your need to know about your car’s service.

Good service. On time. Provided with information. Made it easy to understand.

Just completed my 1st service and had a good experience My advisor was friendly and checked the car throughly Only issue I see: it was quite busy at my appt time which I had to then wait & felt rushed once my advisor handled my car . Upon my return, I called in advance I was on my way & was told my car would be ready which was not the case Once I paid & dropped off the loaner car it too 20 minutes for them to go get my car. That was frustrating because I had an appointment to get to All in all it was a good experience

Recall done, drop off was quick and car was ready to pick up as promised

I brought in my old C class for service with a wiring issue that turned on the parking lights when the car was locked and continually drained the battery. My service writer, Danny H. indicated that he had seen the issue in the past. They sourced an OEM Headlight/Foglight controller from another dealer in another state. Very resourceful and saved me from getting stranded somewhere in the future. Thank You Mercedes of Stevens Creek. Great Job.

Overall my buying experience was amazing and one to remember. As a first time car buyer I was assisted by everyone at Mercedes-Benz of Stevens Creek by answering everyone of my questions and concerns. They also do an amazing job with providing you with as much detail about a vehicle that you are looking for. Overall amazing dealership with large variety and amazing sell representative.

Great Service. Phil Ha - thanks for your service while buying our first Mercedes vehicle from you guys! Keep up the great work.

Very nice, could not be better. Every details was taking care of.

Great & Fast service. Highly recommend

Got appointment for a service recall. Great customer service from beginning to end.

Completely satisfied, Samer our service advisor is very helpful and a likable person. thank you

BOTH MY REP AND THE MECHANIC TALKED TO ME ABOUT THE ISSUE AND HAD IT RESOLVED WITHIN THE DAY.

Reserved car and spoke to Ellen lans who assured me car was reserved and ready to pick up Saturday. Called her to confirm I was on my way about a 2 hour drive. After several attempts she had some other person call me to tell me the vehicle had sold. Unprofessional , and made me waste my time . This place does not honor reservations and just to make a quick sale will screw you.

Work done quickly with very little hassle. Service Rep very friendly and helpful.

Service was very accommodating, professional and friendly. Never felt pressured. It was a pleasure working with Kamil.

Great service, usually have loaner cars, and don't have to wait months for an appointment. Prices are a bit high compared to other dealerships but convenient for me and thorough with their work.

Just had the first service for G Wagon. Their service was excellent. The tech advisor, worked quickly. The order was clearly.

Service was very accommodating, professional and friendly. Never felt pressured. It was a pleasure working with Kamil.

The buying process was absolutely perfect. Tony was amazing and made it a great experience! Service appointments have been made easy by John. He stays in touch and walks me through the process. My only complaint about service is that once I received my vehicle and the inside was dirty and it was obvious when it was serviced that they smudged the interior in several places and then did a fast birthday wash which left fine lines all over the outside when they hand dried it. The second repair service I had, they left the window privacy shade off the track to wait for parts and we?re going to send me away with it flapping on the side. I think for the level of vehicle Mercedes is, there should be a higher level of concern for good care of the vehicle and owner during repairs and maintenance.

Teams there is very helpful and really takes care of their customers. I was ordering a GLS from them. The process was supposed to take 3 months for my order to be fulfilled. But the team helped me to keep an eye on all incoming ones, which helps me to get one much sooner than expected.

Pretty fast & kind service. Easy in & out. Highly recommend Ethan at Stevens Creek!

I love having the concept of the same advisor and as a result having a great relationship with Danny. Services are always a simple reservation process and always straightforward.

Invoice said ?complimentary exterior wash? yet the vehicle was dirtier than when I dropped it off. It was covered with water spots and there was a 6? diameter bird turd on the front left section of the hood. I paid $5000 in repairs and service, then had to go straight to a car wash?not the service you imagine when spending over $100,000 on a vehicle.

My experience was excellent. Danny Ho provided excellent service.

Susan, the service advisor made the difference. This advisor has been supporting me for 5 years. With both my S and ML. Good service experience is a big reason for repeat purchase decisions. An area that needs attention is loaner vehicles. I had to wait 1 hour 5 minutes last time.

Took my car in for scheduled maintenance with an appointment that was made a month in advance. The staff seemed unprepared and overwhelmed. I had prepaid my maintenance when I bought the car from this dealership, but Service department did not have any record of that. So I had to wait for their accounting staff to arrive at the office and sort it out. Then had to wait for a hour for the loaner car, promised when scheduling the appointment. I could see tons of other customers waiting for loaners and complaining of being late. Staff informed that the loaners are being washed/cleaned, hence the wait. After an hour when I finally got the loaner, it was visibly dirty and had not been washed in a month probably. What a waste of time! Too bad I have paid for all the scheduled maintenance of my new car to this dealership, or I would never go back here again!

The best service provider is Danny Ho! He is an absolute gem. He is professional, highly knowledgeable and respectful. Mercedes Benz of Stevens Creek is fortunate to have Danny Ho on their team. He is the best!

This is the 2nd vehicle I have purchased from Stv Crk MBZ and they have provided an excellant experience in each case. Very fair and efficient... my only concern is that I am still waiting to find that my used vehicle has 2 keys. ....the single key information was not delivered until after the transaction😳 Overall great experience and I would definetly return again. Robert Pizante

The service was smooth and Nate the representative was helpful and detail.

We bought a GLB250 from your place with the help of Ellen Land, Diana Than and Di Wang on April 29, 2022. We are very happy with the purchase, it's an excellent car. I got some good tips of driving the car from Ellen and Diana. They delivered the car to us. Thank you so much guys! M.R. (Sean) Hong

We comminucated with the dealer through email. The negotiation process is frendly and comfortable. The price is good below the market price. And the service is good too.

We comminucated with the dealer through email. The negotiation process is frendly and comfortable. The price is good below the market price. And the service is good too.

Always a great customer experience at Stevens Creek Mercedes Benz!

Easy to work with and very professional.

A positive experience overall. My agent was with a customer and a new salesperson was helping us out. The new guy could have used a little more enthusiasm. Lucky for him, we made our decision to purchase one of 6 CPOs in the lot before we got to the dealership.

Easy process, well done! In and out in 2 hours for a new car!

Worse experience. I sent a written complaint to all higher authorities, even to the GM also about the bad customer service. no one even replied to the complaint. Looks like everyone is trying to save each other. Worse Dealership I saw ever.

Very Very Bad Customer Service. Please go somewhere else. All are involved. Even GM also.

Terrific experience as always. My service rep was Erica and we handled a fairly complex service (car was out of warranty, needed standard service and had a major issue with the cooling system) all via text. Erica was terrific with proactive updates, estimates and options. My car is now back on track and in great condition.

Nice experience, I would recommend this dealer to others. Also, David was an amazing sales agent.

Good service! Thank you! Good to have a loaner car

I had a rare issue with my E450c. Randy and his team at Mercedes of Stevens Creek did everything in their power to make the experience as painless as possible, and provided me with a loaner that was similar to my car.

regular maintenance and recalls are in place quickly with high quality.

Very Good service👍👍👍👍👍👍👍👍

Great service. The salesman was honest and respectful. Helped please my needs

Always Excellent with Steve Kirksey!! He listens and advises!! Then gives informative feedback o. The results!!

Finance department is very unprofessional and rude. Once you have told them that you don't want to take extended warranty(after lot of haggling), their attitude suddenly changes and they stop answering any questions or even helping in the contract signing. The person just gave me the iPad and did not help in answering any question properly. Very unprofessional. He did not give me the copy of the contract that I asked several times and I only got 4 days later in mail after 5 follow ups.

Well you guys wanted my review so here goes- I took my car in to the Mercedes’ dealership this week to just simply have the spare key programmed. It was only supposed to take an hour and a half but somehow it turned into an all day endeavor simply because I left the premises. I had to take time off of work and have someone else come and take care of my child once my nanny had to go home by 3 . I was stranded in San Jose the entire day (I live in Hollister). It was not a good experience AT ALL. Vincent did try and accommodate me by giving me $100 off my next service (if I ever choose to come back) for the miscommunication. I am still really disappointed with the entire experience.

I visited for repairs and explained politely. And staff were very kind. Thank you.

The front desk, sales and finance personnel were very professional. They were considerate that I had a three hour drive back home; accommodated my request and helped me through the process. They all very good knowledge of the topics, answered my questions thoroughly. I would highly recommend MB of Steven’s Creek!

My service advisor Nate Jones is the best. He is always prompt and professional.

Timely and attentive service. Danny Ho provided trustworthy and thorough service for my car.

Troy has been my go to for years with any service needs. He?s always helpful and efficient. He always has great knowledge and advice!!

It was the first service for my 2021 GLS580. It went very smoothly - Danny, my rep., was efficient and helpful.

Overall customer service was very good but there was some confusion among the staff (not my service advisor, Nate, who is always excellent but rather the supporting staff) during drop-off and pick-up that lead to delays. I would expect a nicer lounge from an upscaled dealer like MB.

I saw the Tundra for an exceptionally good price. After a bad experience by two dunderheads at the Capital Mercedes, I called this dealership on Stevens Creek. I kinda didn't believe it, thought it was a bait-and -switch attempt. I even asked the salesman to take a picture with his hand on front of the camera so that it would prove that the truck was actually there. He probably thought I was on the weird side, but he accommodated me. I was treated with standard normal respect. I was shown the truck. Went on a test drive. Came back and did the paperwork. The finance manager got me the best deal I think I could get. I have been driving this truck for a couple of days now, and I am very happy with it. I can't speak, one way or another for the other sales people, but Gary Sandhu is the one who saw me though this purchase. I would recommend asking for him.

Needed the car back in a day and Troy made it happen!

Great service experience with Danny. Only issue was when I came back to pick up my car, I noticed a black scratch mark on one of my doors. I notified the service rep (Danny was off the day I picked up my car) and they cleaned it up for me right away.

Top notch service you expect from Mercedes. Great communication throughout process.

Great cars, good service, Sami was very helpful and even helped me find a car for my daughter. I trust this dealership

Great price, great purchasing experience. Good service too.

I continue to purchase Mercedes because of the Smythe European customer service department and the excellent customer service reps - mine is Giselle. While this time there was a glitch - when I came to pick up my car Friday after work and my service manager had already left they couldn?t find my car keys after I already paid online and was told my car was ready. I just kept the loaner an extra day which was fine since I had already filled it up with gas and Giselle, who was off for the weekend , located the keys and had the car parked and ready out front in Saturday. So A plus as always.

Service advisor was very prompt, courteous and kept on top of my card service and detail progress.

Great Service Manager Susan Sulimani, Susan keeps me informed and very easy to work with. The quality of the service is outstanding as well!!!

as always it was great my rep Steve Curvy was great and very responsive, even delivered my car to my house

John Stanberry is my service advisor and is the best!!! He cared for my car as if it’s his own!! He explained everything that is going to be done in words that I can understand! My car was ready earlier than the expected time and very clean and shiny! Thank you John!!!

Simple, easy, quick. Appreciate the care and attention to detail I?m assessing and offering correction to rising maintenance issues before they become a problem.

Great customer service. The service advisor has diligently updated the status of service.

My vehicle needed scheduled service and some additional work repairs-never battered an eye ? or had a moment of concern for my beautiful Benz, I knew it was in good hands, as always!

Danny Ho is the best service advisor always try to help you Thank you so much Danny Ho

Had a recall on roof panel, they fixed a gas leak and another item. Got a new battery.

I got the best service from Mercedes-Benz of Stevens Creek. Recommend to anyone who needs service

It was a really Excellent experiences to purchase from Mercedes Benz Stevens Creek.

We met Diana Than back in 2017 and had gone in a few times to browse since then over these past few years. we just happened to stop by and said if Diana Than is working and still there we will buy a car finally. She has always been so helpful, kind, not pushy, very knowledgeable, and truly made me comfortable in my decision. The buying experience was simple; their was a lot of inventory compared to where we live. The sales manager was super helpful, financing was easy and fast. I would recommend Diana and Steven's Creek Mercedes to anyone

Professional and courteous as always. Would highly recommend Danny Ho and definitely come back.

Felt with Kevin internet sales every item was handled in a very timely manner and will definitely deal with this person again

Ms. Estelia Muniz has been very supportive to understand our needs. She was extremely patient to schedule talks to figure out the best plans for us. ESTELIA is welcoming and caring. We feel great working with her.

Friendly and accommodating when I came unexpectedly to test drive a car

My service manager, Troy, handled every issue in a timely and quality manner!

The Staff Ellen & Giselle were very helpful . The repair done was also good

Definitely recommend Mercedes Benz of Stevens Creek, great and friendly people. We were helped by Kamal Massoudi, extremely experience financial service manager and Asad Hanif, great and patient sales person. I have to Thank them for answering all my questions with honesty. I am so happy with the suv I purchased. Thank you to the reasonable price you negotiated. You can be assured that I will certainly recommend your services to all my friends and family. Thank you for a great experience.

Easy to set up an appointment. Service advisor knew what he was doing. Cost was equal to estimate.

My Control module for SAT radio was replaced quickly and they did a great job. The part came in the day after I dropped off my car. Thank you for always doing the best to take care of your customers.

Excellent service for the service call. Prompt service. Car washed and ready to go

Everything was great, and I had a good experience with Mercedes. They loaned me a car while they did the service on my car. I had a rep that I haven't worked with before as he wasn't my usual person who is Danny Ho, but he was great and accommodating me in a very superior way. I have been going here for about 30 years and I trust this dealership.

Minor work done. Was done within a day. Process went smooth although Mercedes ought to include loaner calls for these recall-based repairs.

The greeting staff at this place are as rude as you can get especially the woman named Tiffany. The service advisors take a while before coming to you while leasurely walking around. Not the high quality service that Mercedes should provide especially for THAT kind of money!

I have been using the same location since 2006. For the first time i got really disappointed. I left my 2006 Mercedes to Stevens Creek for bodyshop. I could have gone somewhere else for such an old car but since i like the car so much I decide to work with professionals. It turned out that they are outsourcing it to Auto Nation collision which is cross the street. That department is definitely not easy to work with. But my issue was different. I left my car for general service around thanksgiving last year and left my car again for bodyshop right before new year. When my car was fixed for the bodyshop i drove the car 2 miles and realized that the steering weel was not functioning well and i was about have an accident. I went back and asked them why the has that issue and still delivered to me. The car didn?t have the problem when i left the car before new year and the car was already at the maintenance department not long ago. I am not sure how this such an important problem was missed twice. Anyway. Like as i said. I used this facility for last 16 years and was not expecting such service both from bodyshop and the maintenance department.

Good -Susan. the rep was very helpful and competent

My advisor Steve was able to get the work done in a timely manner. He kept me posted on the schedule and the car worked perfectly, was nice and clean when I picked it up.

Everyone was great to work with from service writer to technician

Although we still had to pay a sizable ?Market Adjustment? fee, overall we are quite satisfied with the purchase

VERY SATISFIED FOR THE EXCELLENT QUALITY OF SERVICE WITH A TIMELY MANNER OF DEILVERY.

John Stansbury was very helpful & accommodating as usual. He makes sure that we r well taken care of & tries to work within a schedule that?s best for us. This is always very much appreciated!

Excellent. Always!! Our consultant always been very helpful and courteous.

Danny Ho was amazing from the start to help me get the repairs I needed to have a safe running vehicle again. My safety was his top concern to due my airbag error on my dashboard. I would recommend over and over again this location for all your car needs.

Service guy, Ethan, was first rate. He knew my car, he kept me informed. Car was ready when he said it would be.

Ellen Lans at Stevens Creek Mercedes is the utmost in professional , knowledgable, and Top notch customer service. We have purchased several cars from her and ask to work with Ellen every time we buy a new Mercedes.

Mercedes Benz of Stevens Creek was a pleasure to work with. We showed up with a Sprinter 3500 Dual Rear wheel on a tow truck, and they accommodated us directly and professionally. The diagnosis of not starting was done professionally, it showed that a squirrel had chewed through an essential wire. The repair and communication were outstanding, with a special thanks to Nate Jones of Mercedes-Benz of Stevens Creek. Our Sprinter based camper is best enjoyed when it runs. Top notch service even in a very busy time. Kind Regards, Kees Vissers, Sunnyvale

Your customer service is great you took my car without an appointment repaired my tire not only on one occasion but two had it done and cleaned and back to me the next day that?s good customer service big thanx

Prompt and efficient service Inspiring confidence and reliability on my E350 4matic model ur 2008. The car runs like. Swiss clock??

We purchased a pre-owned vehicle from Ellen. She made sure we were fully informed and well cared for every step of the way. Thank you Ellen!

To say that my husband and I were impressed by the professionalism and customer service we received while purchasing our 2022 GLE 350 is an understatement! From the moment we walked through the door, we knew that the two-hour drive to Mercedes-Benz of Stevens Creek was worth it. The whole buying process was smooth and enjoyable. Jaysen was extremely knowledgeable about the vehicle’s features and took us for an enjoyable test drive. He answered all of my questions, synced the vehicle to the MB app for me and made sure I knew how to operate everything before I departed the dealership. The finance manager Dominick was extremely efficient; he explained the contract, all available packages, and was eager to answer any questions we had. Anyone who dreads the process of reading through legal disclaimers and getting lost in fine print would definitely greatly benefit from dealing with a financial manager like Dominick. As a final surprise, we were presented with a thoughtful gift to accompany the purchase of my dream car! On a scale from 1-10, I’d have to rate our experience at least at 11! If you are in the market for a new or used vehicle, trust me, this is the place to get it.

Danny Ho is the best service advisor!

I called the dealership and spoke with Tony C and I told him what kind of car I was looking for and I will be there within the next hour I got there and he had everything ready for me the car I wanted and in several of colors to choose from Tony is so knowledgeable ,personable , professional and very efficient …Benz of Stevens Creek you guys have a true Gem ..Thank you again Tony C I will make sure to come see you when I upgrade 🤪

This is the worst and most dishonest dealership in the WORLD. DO NOT BUY FROM THEM! We bought a used 2017 Maserati Gabelli from them last month (The owner owns both Benz and Maserati). 1. There is a missing part in the trunk when we purchase it. In the contract, they said they would order the missing part in the trunk. They said the part should arrive in a few days after we paid. But it has been a month now, whenever we asked, they just said they ordered and should get in a few days. They cannot provide any info about the order and tracking of that part. it turned out they never ordered it but just kept lying. 2. I only drove 5 times since I bought the car, even below 150 miles. Already found 3 issues. 1. We test drove it and purchase it one week later. The car could not start the first day we bought the car. We literally just stuck on the road side of the dealership. That is the way they did 120 checks and took care of the used car. They promised it was just a battery issue and everything else is fine. We trusted them so we did not return the car. So ironic that they said they did over 100 checks before selling the car but not even make sure the car can start or not. They explained that the car just needs to replace the battery and everything else is fine. We trusted them so we let them fix the car the first day we bought it. 2. We found the head rest on passenger side won’t go up, but since this is a small issue, we did not complain it. 3. it is just within a month, we only drove 5 times and not even 150 miles. We found another serious problem: The heater did not work! We never tested it because it was hot when we bought the car. They did not check, or they did check but not even tell us! It was made in 2017, not that old, and we paid 40k so not a cheap one. If you did not check the car before selling, please don’t say you did over 100 checks before selling the car. We relied on the information you provided to make the purchase. But It turned out False advertisement & misrepresentation is an auto dealer fraud!

I called the dealership and spoke with Tony C and I told him what kind of car I was looking for and I will be there within the next hour I got there and he had everything ready for me the car I wanted and in several of colors to choose from Tony is so knowledgeable ,personable , professional and very efficient …Benz of Stevens Creek you guys have a true Gem ..Thank you again Tony C I will make sure to come see you when I upgrade 🤪

My services guy Steve Kirksey is the best. I moved to Cadillac and came back to Mercedes just because of Steve the great customer service anf support from Mercedes.

Friendly staff. Great service. Clean environment.

The Service department is outstanding.

First rate service, professional staff.

They fixed an electrical tail light problem others could not fix

Charlie Fish is awesome, always goes the extra mile to get our cars serviced to our demanding specifications and always treats us more like family than just a customer. The sales team is very helpful when we are looking for a special vehicle, they rock too!

Charlie Fish is my Advisor. He does a great job of servicing my car for the last 12 years. He is thorough, kind, friendly, as goes the extra mile to make sure everything is right, and in top condition.

My service advisor (for the last 10-15 years) Danny takes care of me. I cannot recommend anyone nearly as good as him. 10/10 #e43amg

My service advisor Susan is very knowledgeable, professional and personable. She truly looks out for her clients. She explains what has been recommended by the technician and will tell you what should be taken care of right now and what can wait to be corrected. I trust Stevens Creek Mercedes with my vehicle.

David N, and Kith were wonderful! Very easy going and easy to work with. Will definitely be returning here for all my new vehicle needs!

Charles is the most outstanding service advisor I've ever had in 30 years. I've owned every luxury brand. Lexus, BMW, Jaguar. Porsche, Cadillac. Charles Fish in Stevens Creek Service Department is the most dedicated professional I've ever had the pleasure of working with. He is a hard working man who will call you at 7pm to keep you up to date on the status of your car. He works late to make his clients happy. He really is one of the biggest assets that the dealership has.

For personal reasons we had to return a leased car early that we really loved. Kenneth made the vehicle return process very easy and he did an amazing job in finding a replacement car that met all our needs for a new vehicle. Kenneth listened well and followed up on all action items in a timely manner. When we had a minor after sales issue Kenneth took care of the issue which was very much appreciated. We can only recommend working with Kenneth and the dealership as we had a great experience with both.

One of the worst dealers I have ever worked with. BEWARE - Check their BBB rating and complaints. I had it enough with these [non-permissible content removed]. Requested warranty cancellation and was informed that it will take 6-8 weeks. Within week 7-8 weeks I requested updates and Sean Shah, Customer Financial Services Director, was the rudest person I came across. I was pushed back that its not 8 weeks yet and I do not have any right to ask for update. Now its been 10 weeks. I been asking updates but they stopped responding. This includes Sean Shah, Moe Afschar, and Aaron Riddle. Good luck with a director like Sean Shah who stop responding because customer request cancellation - and being rude just because a customer ask for update. I have utilized everything possible to reach these guys but no response. Now, I am in process to go the legal way and my lawyer asked to confirm their legal address to serve the summons for the court, and these guys again telling me that someone from the customer relations team will contact me to provide the address. I hope every buyer goes thru their BBB rating before doing any business with this dealer.

I am loving my new car! It is by far the best ride i have experienced! Thank you!

Pleasant experience in the purchase of my vehicle. Tony Chiem was very professional and friendly.

I brought my 2015 GLK here to have the passenger airbag replaced via a recall. This was the nearest MB dealership to me at about 60+ miles. I dropped off the car at 8:30am and it was ready by 11am. The car was washed also which I did not expect. Since it was a recall, there was not charge (although I was provided with a full estimate of the recommended B service (40k) -- There is no getting around it, a MB is an expensive car to maintain, know that when you buy it and just accept it so you are not constantly freaking out by the big numbers. I appreciated the fact that Erica knew I travelled a long way and was waiting for the car and made sure that the work was completed as soon as possible. The facilities was clean and modern and there was a couple of nice coffeeshop within walking distance of showroom.

Great service, organized, timely.

I made an appointment using dealer's chat feature. I clearly stated that I wanted a loaner when I made the appointment. I arrived 10 mins before the appointment time, but I had to wait in the car for 50 mins because the adviser that I was supposed to work with wasn't there. I wanted to drop off the car and go quickly because I had an important meeting, I was late to the meeting. They also said I didn't have my loaner reservation. I ended up getting one, but with the wait time and reservation mix up, I wasn't too happy.

Great experience, highly recommend my dealer and agent

Car salesman excellent, helpful and successful. Very polite. Manager whole ?closed? the deal rude, abrupt, practically grabbed my cashier?s check out of my hand.

Great experience. I requestd for a tire change. It was fast and satisfying. They even provided me a car wash.

I'm very happy with my service advisor Susan Sulimani. She's awesome and hard working. She always goes above and beyond customers service. She's honest and clear, in explaining, what needs to get done. I leave with a positive feedback on my next service.

Samad was wonderful to work with during the purchase of our new GLC SUV. He found the exact package we were looking for during a tough market. He made sure our purchase went smoothly, answering any and all questions we had. Samad spent extra time after the sales was complete, walking us through the details of the interface of our new car. I highly recommend Mercedes Benz of Stevens Creek and particularly, Samad.

He called several times and handled everything well. Asked for pictures and had the part ordered.y car was ready on the same day.

Steve Kirksey is the best !! He provided outstanding service to his custumers

I recently took my GLK250 to Mercedes-Benz of Stevens Creek for service. They exceeded my expectations from the beginning. From dropping off my car, to the regular updates from John Stansberry, to the quality of work performed, to the post-service check-ins, I was extremely well taken care of. Going forward, this is the only place I will take my vehicle and I would recommend them to anyone.

Always excellent service my thanks to Troy Schalk and the entire team.

Awesome staff and facility, They made our purchase process easier and less stressful. Kenneth from their internet sales team and Vi from their finance team helped us out and both were awesome to work with.

My service advisor, Nate Grant, was great! Friendly, professional and very helpful.

I took in my car for a B service and when I went to pick it up there were scratches all over it! My service advisor Danny was very nice since I was extremely upset and offered to detail it. When I went back 4 days later the scratches were out but there were awful swirls all over and the car looked “cloudy”. That’s when I had to ask for a manager. They ended up sending it out to a detail service. I went back to pick it up and it looked great but I was upset no one came out to talk to me or even call to check it. Just the attendant lady when she checked in the rental.

Prompt and courteous service advisor.

Excellent service! Erica the service advisor was extremely helpful.

Exceptional service when I had my car due for 30k scheduled service.

Excellent service in MB Steven Creek and most especially our advisor Ethan Kurtz who helped us a lot when we had bad experiences and problems after our service in Autobahn Belmont..

Overall very good. The turn around was also very efficient.

Had my tire damaged. Took the car in and they covered it under warranty and replaced it. In all my past visits, the staff has always been excellent and competent.

Awesome sales executive who made the decision to buy GLE easier for us, Jughbir supported us all through the process and even afterwards the sale he offered us all kind of help like buying car accessories at discounted price really appreciated all his dedication for positive customer experience

I found a used car that I liked at a Mercedes-Benz AutoNation dealership, and I did all my homework, including obtaining my own finance through my bank. I had everything ready to go. This was a Tuesday. During the test drive, I notice that the back up camera and panoramic view (also cameras) weren't working. My salesman was with me on the test drive, and he notes that he will fix it. After all, it's AutoNation, and they can send it to their Lexus dealership, he says. Bring it back next week, we'll give you a loaner. No problem. Paperwork took 3 hours to prepare. I did have a trade in. This wasn't a huge issue; the wait was worth the car I was looking for. However, during the wait, my salesman lets me know that finance isn't "fond of me," probably because I have pre-approved financing and everything well-organized. Unprofessional. Eventually, I finally get into finance to sign. I asked the finance rep why he needed my income and job title on another credit application if I already secured financing from my bank, which is a partner with this dealership. Perhaps he took offense and thought I was questioning his competency. He started calling me "young man" and telling me that he does this all day. Unprofessional. The finance rep also insinuated that I couldn't use my credit cards for the amounts agreed with the salesman. He asks the manager to come in, who promptly confirms that I can. I also reminded the manager about the promised repairs to the back up camera, which he wrote down, something that the finance rep refused to do. No apologies received from the finance rep. Again, unprofessional. Finally, I had my car and drove home. One week later, a Tuesday again, I follow up with the salesman for the repairs to the vehicle. He says that he was going to ask me to bring it in the same day, but he couldn't because loaners were now unavailable because some people have been stealing loaners? Isn't that what insurance is for? Regardless, he reschedules for one week later, another Tuesday. I don't feel confident about this, and I again confirm via email that the repairs are included in the vehicle sale price, per our discussion. He confirms. One week later, on the day before the new appointment, I follow up again via email, and he replies with a confirmation of our appointment. Just hours later, he lets me know that the confirmed appointment has been cancelled, and he needs to set it for a week later again. No apologies received at all. Unprofessional. I am currently waiting for this 2nd rescheduled appointment, and honestly, I'm not confident that it won't be "cancelled" again. I have been waiting to leave this review because of the promised repairs. I had hoped to leave a positive one before I received a "last chance" email notification today to leave a review. Here's my review: I have close to zero faith or trust in this dealership at the moment and absolutely cannot recommend it.

Thank you do much for taking such care of me and my car! I recently switched to Stevens Creek as it is closer to home and a friend of mine works there. The service was efficient, friendly and professional! I highly recommend Mercedes of Stevens Creek!

Their courtesy and decency

I am happy with the services at Mercedes-Benz of Stevens Creek. My advisor is very helpful. Highly recommended.

Thank you do much for taking such care of me and my car! I recently switched to Stevens Creek as it is closer to home and a friend of mine works there. The service was efficient, friendly and professional! I highly recommend Mercedes of Stevens Creek!

Extremely courteous and professional service advisor John S.

Very organized and helpful technicians.

Excellent Service, customers are always coming back?????

I recently took my GLC 300 for service to the Stevens Creek dealership and had great communication with my assigned service provider. I am on a prepaid program and am able to drop off the car & pick up a loaner, which is really convenient. And the added bonus is that the car came back to me detailed clean!!

Excellent car and beyond. This a beauty in the making and exceeded all expectations. Love it everytime get inside or drive it will remain a Mercedes-Benz customer for LIFE. And the dealership is Stevens Creek and a shout out to Tony and Dusan for making it happen.

Danny is great and always help me with good service and experience.

Words can not describe the true levels or impacts this experience has had on me and my fiancé. Her and I are both living on borrowed time as a result of pre-existing health conditions and I really wanted to allow her an opportunity at some of the more ideal experiences in life, but instead she's being forced to watch helplessly as these people at Mercedes Benz of Steven's Creek methodcally and without conscience, drain my pockets and my insurance policy for everything damn thing they can. To date, in a matter of only 1 week, they've managed to rake me for $14,000 with a balance of roughly $19,000 still remaining, on a vehicle purchase of 16,782. When I go in to talk about the situation no one is willing to listen. They avert their eyes in the opposite direction with responses all indicating the same thing :"you need to speak with your sales advisor" or "I don't know, I'm not the one who sold you the car". When I call they send me on phone looks, always resolving me to speaking with a machine. My car was just serviced there for extensive damages, and the Service Manager would not even allow me to physically see the vehicle until I signed over a 7,000 dollar insurance check. I mean, he would not allow me to even glanced at it from atar. I HAD TO SIGN THE CHECK FIRST,a check that was in his physical possession. Eventually I conceded, and he returned to my possession literally bought me to tear. The car was FILTHY! IT LITERALLY DROVE LIKE AN OLD DATSUN. THERE WAS NOTHING ABOUT THIS VEHICLE THAT COUKD BE CONSIDERED EVEN CLOSE TO HAVING THE CHARACTERISTICS OF A MERCEDES [non-permissible content removed] BENZ

One of the best customer service I have ever experienced! I even bought the mechanic a gift to express my gratitude!

From the return of my leased vehicle to Marvin assisting me with choosing a new one, I felt valued. The process was smooth and I was given all the time I needed to make a decision. After he toured me through the whole lot, he explained all features in detail to narrow down my choices. Not to mention he assisted me a few times once my vehicle was off the lot. I also want to show my appreciation to the gentleman that helped me at the end of my sale in the finance team.

Customer service by Asad Hanif at Stevens Creek MB was great. I wish there were more people like him in customer service in other MB dealerships. I will definitely going to recommend others to this dealership.

From being greeted upon drop off to pick up, the attitude of personnel were very professional and efficient. We appreciate that very much.

The dealership is very nice and provides excellent customer support

I thank Nate Jones for his kind ornanization and their services

Thank you Susan Sulimani. Our Benz has had some very difficult to diagnose problems that have necessitated several return visits. Turns out that it was hidden rodent damage. They just kept plugging away until the damage was found and it wasn't easy. Susan has been a blessing for the past years we have had her as our advisor. She does a very effective job of interacting with the service folks who do the work.

Troy was amazing! Very willing to work with my time schedule and provided great service to my GLC! Thank you!

The dealer did a great job. I got my car?s windshield replacement on time. Free loaner car during my car was in their shop.

Excellent service, great help from Ethan Kurtz! Thank you!

Everyone was extremely helpful and accommodating! I would definitely recommend to anyone!

Over service advisor is Steve very welcoming person he explained us what they do for this service highly recommend it

My service was for a "AEM". Jake, my service advisor was excellent and highly recommend. I have worked with him a long time.

I was helped in a very timely manner by Asad and the financial team. They helped me get just what I needed for a great price. I will definitely be returning for future purchases!

It was nice and easy. We were taken care of quickly and Ken was amazing. Would definitely recommend.

The staff at MB of SC have repeatedly found ways to provide service above and beyond what is expected. We have been extremely pleased with the treatment we receive, whether it be in sales or service. Highly recommended.

This is my first service since the Pandemic. Overall I am reasonably satisfied with the service but I have a lingering concern that every time I bring the vehicle to this dealer that they discover some reason for maintenance items that drive the service over $5K.

Efficiency Reasonable prices

Staff at Stevens Creek Mercedes Benz were very professional. They answered all our questions and showed us complete details of the car. Very easy transaction in purchasing vehicle.

Brought my Sprinter for the diesel emissions fix and when ready, 5 days later, it was dirty and with multiple bird droppings on it. I asked for it to be cleaned up and was told first by the pickup desk person that they do not wash cars. I then went to the service receptionist who proceeded to find the service manager who bluntly told me that because it's a van, they store them outdoors and they are not responsible for "acts of God". I then asked for a wash voucher at a local car wash, and he said that they don't do that. Needless to say that I was not happy with their response.

MY service advisor Nate is nothing short of amazing. An overall great person that communicates with me well, takes the time to understand what I need, and listens. I highly recommend him if you go to the dealership to service your Benz.

Feel very fortunate to have Charlie as my Service Advisor! Always ensures my repairs are done and with high quality. Keeps me completely informed all along the process and the work or repairs I need are performed diligently. The other staff is quite courteous and pleasant as well.

4 months after I sold the vehicle I started getting toll violations for the vehicle someone else is driving!

Steven?s Creek performed my recall quickly and smoothly.

Tony is exceptional! We had a very smooth process of buying E350.

I recently purchased a 2021 GLC 300 from the Mercedes Stevens Creek dealership and was impressed with how quick ,seamless the process was until taking delivery of my vehicle.Kamil Beiteshagh,who helped me with the purchase and was very amicable and took great care in answering all my questions and continues to be helpful even after several days of my purchase .Du?an from the finance team assisted me with the paperwork and was very helpful too .I would recommend this dealership to anyone who is looking for purchasing a Mercedes in the bay area.

The dealership tried to duplicate my problem and fix. They replaced all parts under recall and tested. Found that the car's battery was weak and part in turbo was broken --all was not anticipated when I dropped off. They also informed me of a settlement for owners of our model and that was especially appreciated.

Auto Nation Stevens Creek is a good dealership with quality customer care.

It was a wonderful and easy no hassle experience. The people were great and very easy to deal with. I really recommend this place.

Every visit to MB Stevens Creek is a positive one. My service manager is Danny Ho and he is awesome. He goes above and beyond to take care of my requests and gets me back on my way as quickly as possible. Thanks for always making me feel welcomed, MB Stevens Creek!

Charlie fish provided very good service. He is very professional, listens to us and provides constructive feedback

I recently bought a 2021 GLC 4matic and turned in my 1999 E-320 who had been a wonderful vehicle. I worked with Tony Spencer and Ellen Lans who were so incredibly helpful and "went above and beyond" in making my car buying experience smooth sailing. Ellen and Tony have taking time answering my questions and have followed up with me weeks later to see how things are going. Mercedes Benz of Stevens Creek is such a class act dealership and everyone there was so helpful and friend. I would definitely recommend anyone looking for a new vehicle to think about contacting Tony and Ellen at the Stevens Creek dealership. I am ONE very happy customer!