Updating the rating.. getting issues with car since I bought it. Couldn’t fix it even after repeated service center trips.

Car was not cleaned/sanitized inside and washed outside even though the service rep informed me that it was all done and ready for pick up. This is the second time this has happened.

My sale advisor was awesome, Leah was helpful on the phone and also on the floor, very patient and well trained, I belive Stevens Creek MB needs to work on processing the transaction faster and let the customer go in 1-2 hours and not 6.thx

I was greeted by Mr. Ethan who provided the utmost professional experience. He coordinated with me well about the requested services, and explained to me the services that would be charged and the services that would be covered under warranty. He gave me a time estimate for completion, and the dealership exceeded expectations in terms of service and turnaround time.

Although this service took longer than it was originally indicated to me, I sincerely appreciate my service advisor Mr. John Stansberry?s mindful consideration keeping me updated about the delay during this software update while I was waiting for it to get completed.

Our sales person, Estelia Muniz, was friendly and very clearly explained the process and our options. She also checked in with us regularly and helped ewxpedite the Finance process, which was running very slowly.

Everything works well. I didn't feel any discomfort. The whole working flow is smooth and time saving.

Brought my car in for scheduled maintenance after responding to an email message and a text message. Turns out that my car was not ready for maintenance scheduled?bring back in 6 months. Brake light was on dashboard so I had brakes repaired and polished 2 wheel rims that were scratched?had purchased insurance for that. Was signed up for a loaner car but none were available. There were many folks there in my situation. Everyone was angry about the lack of cars. I felt like it was not the fault of my advisor Danny Hao or the actions Service Manager. Simply a problem with customers not returning their cars on time. I was able to get in touch with my husband who picked me up. My car was ready on Thursday and I took an Uber to the dealership to pick up my car. My car was waiting for me. It was cleaned and polished and my rep., Danny Hao gave me a discount on my brake pads due to the inconvenience. I appreciate that the advisors, managers, and delivery people work hard at their jobs. Mistakes happen and things don?t always work out as you expect them to. I saw no reason to be angry with the employees, so I?m not angry, just thankful for the courtesy the employees showed towards me. I will continue to have my car serviced at Mercedes Benz of Stevens Creek. Cheryl Colman

The service appointment went smooth, quick and car delivered ahead of the projected time. My service advisory TJ was very efficient and responsive!

Kamil is a great sales associate to work with. He was very helpful though out the process.

Because i have old mercedes yr 1998 so the Mercedes is good quality thats why i like the mercedes

Great experience, got my first Mercedes from this dealer.

Car serviced and repaired and returned as promised. Took good care to cover my Sheep skin seat covers. Washed vehicle also.

Terrible experience. My appointment was @8:30am and I arrived 10min early. But they keep you waiting for the advertiser and loaner for ~1h. It's 9:30 now and I'm still in line for loaner and no one is at the counter.

Everyone has been very helpful and informative.

Friendly and great customer service Sales and management services was awesome, will buy again in future, thanks

Since AutoNation took over the services at Mercedez Benz Stevens Creek has been noticeably worse. 1. They don’t give you a loaner car by default. There’s no link to reserve one on their appointment page and when I asked for one at the store, they said they were out of loaner cars. 2. My car was brought in for a recall and I also wanted them to check for another problem at the same time. I texted my service coordinator multiple times for update but he never replied. Then the next day I decided to go to the shop the check if my car is ready since he told me that the recall should be done in a few hours. It turned out that they didn’t even work on it. As I was unhappy and complaining, the service coordinator finally agreed to give me a loaner car. 3. Two days later my car was finally ready to go. When I picked up my car, they only asked my last name then brought me somebody else’s car. It was the bad service experience I have ever had.

Steve Kirksey has been my advisor for the last 10 years. I trust him and he’s always willing to make time for me 10/10 would recommend.

Nice experience!

Handled the problem promptly. Got my car back on the same day. Thank you, James!

It was a wonderful experience for us at Mercedes-Benz of Stevens Creek. Nikhil Mehta spent so much time with us - explaining all features of various models, and demonstrating key features over a couple of test rides. He also played a crucial role in bringing a good price for a model that we liked. I highly recommend this place for anyone interested in buying a Mercedes-Benz.

My salesperson Estelia was awesome. She took time to show us the car and listened to our preferences and tried to match us to vehicle we were looking for. The manager Kent was also great. He was able to cut through the nonsense you get at other dealerships and make the deal work for us. Good experience.

Very helpful and great customer service by service advisor Ethan & a young guy from loaner department. Wish them all the best for a great future endeavor.

Good advisor, quick service but very bad carwash job unlike my last visit needed to do better

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Everyone that helped me was amazing , answered all my questions, was extremely helpful and helped me get the best deal .

I called to let them know my seatbelt separated completely from the place it attaches to the vehicle - a vehicle w 5,000 miles on it. This was a major safety concern obviously because the seat belt was unusable. I was given an appointment for months in the future. It was a five minute fix and a major safety issue - they should have brought me in immediately. Upon check in they told me I should get a $3500 service to which I agreed. A basic standard maintenance service that should have taken 1 day. At the end of day two they called me and told me of one more thing that needed to be addressed so my van was stuck there for the weekend. Only to be called on Monday morning first thing to tell me that final service item could not be done at all. I was without my van for 5 days instead of 1. I asked for a loaner car or ride share support and they told me they didn’t offer that since the pandemic which makes no sense. So after paying another $50 Uber and sitting in traffic to get back to pick up my vehicle, I find a line of people returning loaner cars. So there is a loaner car program it just wasn’t offered to me. I waited >30 minutes in a line (end of day obviously they know this is a busy time and there is one guy slowly servicing loaner car people) to pick up my van despite having already paid for it and having waited five days for it. Worst service.

Just purchased the esq suv from them. I’m so impressed on how knowledgeable and comparative information about the car vs other electric cars their sales have. Look for Chandni Ram or Ryan Chan. After the purchase, Chandni made an extra step to help me set up the driver profile for the car. She gave us detailed tutorials to make sure we understand every single button on the wheel and how it works. She is very very good and professional to deliver the car to us. Her manager Kevin made everything to make sure the sales smoothly and made sure we get all the discounts that we are entitled of. Very professional, no pushy hard sells. He made follow up calls to make sure we are being take good care of. I would highly recommend this team if you want to purchase your Benz. I’m 100% happy and would recommend my friends. Look for Kevin Truong. You won’t be disappointed

Mercedes-Benz SUV GLE is my 4th German car, I had a couple of Audi before that were very good and I kept them for more than 6 years. I had a BMW X5 for 3 years and after my bad experience with BMW Stevens Creek dealership, for the first time, I purchased a Mercedes-Benz I anticipate that this review is not about the car since I had it for a week only, but about the dealership, I order this customized car 5 months ago from Mercedes-Benz of Stevens Creek where I found very professional and friendly staff I would like to acknowledge excellent work of John McCarthy and Jenna Morejon. If you have in mind to purchase a Mercedes-Benz I strongly recommend this dealership. I have to add that my service advisor, Ethan Kurtz have given me excellent service during the past two years.

I alway take my car for its scheduled maintenances to Mercedes Benz at Stevens Creek and am pleased with the quality of service. My service manager is James Duffer, who is such am amazing responsible person. He provides the best quality service to my car and always provide helpful tips and advice. He also helped me with having a loaner car which was quite helpful. I greatly appreciate his great service and highly recommend working with him.

I am very satisfied with the service I received at Mercedes Benz of Stevens Creek. They completed all tasks that they promised.

Good Service

Easy drop off and pick up - was kept aware of services needed and updates on a timely basis

Excellent service. Estelia is a great person to work with. She helped with all the steps throughout the process of buying a car. Kevin Truong was also helpful with great pricing.

I am very happy to purchased GLE 350 from Tony and Kevin last night, they both are very good and helpful, I am highly recommend

Start to finish process was horrible? I was told the car had two key fob?s Only to receive 1. Finance dept? horrible took, it took one week to See me.. Straighten out all the financing. No call backs, had to send the mgr an email before scheduling a time for me. My new ? used ? car had to be brought back for a repair, I know it sat on the lot for days before my car was even looked at! Horrible communication from the service writer. I had to show up at the dealership because NO ONE COULD RETURN MY CALLS!!! Two weeks to fix an transmission leak at the Transmission pan???? I had to call the Land Rover service Dept for my updates!!! Got the car back finally only to find a marks on the back of the car, paint transfer, and scratches at the 1/4 panel! I can?t say it happened the Benz dealer, because it was sent to the Land Rover deal ship for the repair!! Worst service from top to bottom I won?t be referring anyone to this dealship.

I appreciate the professionalism, attention to detail from everyone on my new lease. Thank you

Great facility, excellent helpful people.

Excellent customer service. Erica my Service Rep was wonderful, helped me get a loaner car for several days and was prompt in communicating the status of my car and renewal of my service agreement. Very great experience!! Loaner car was fabulous and the service team kindly cleaned my car and replaced the battery in my key fob. Thanks very much.

Name : Trevor Dehart (service advisor) Your hard work is much appreciated. Thank you for putting up the extra time to reach my requirement. We've had one or two slight hiccups, but progress and result has been good. Good job! I will still look for Mr. Trevor Dehart in the future for my SUV service.

Prompt professional service, done on time and in fact a bit early.

Great experience.

Nate behaved professionally and very quick to attend the issue. I had almost no waiting. Thanks

Service was fast, good attitude and they do provide good loner car, to plan your next buy🤪

We have been coming to Mercedez Benz of Stevens Creek for the last 10 years, for every new Mercedez lease (3) and service although we live in Berkeley. We drive the distance for the amazing staff. Erica Flores has been our service representative for many years. She is always efficient, helpful and on top of her game. That’s why we drive the distance.

We have been coming to Mercedez Benz of Stevens Creek for the last 10 years, for every new Mercedez lease (3) and service although we live in Berkeley. We drive the distance for the amazing staff. Erica Flores has been our service representative for many years. She is always efficient, helpful and on top of her game. That’s why we drive the distance.

I want to thank Mercedes Benz of Stevens Creek for servicing my car. I especially want to thank my service advisor Ethan. He is an amazing advisor! Very knowledgeable, professional and personable. When I know I have a service coming up, I actually look forward to going because of Ethan. Thank you

I went to my 1 YR service appointment at Mercedes Stevens Creek and many aspects went very smooth. Ethan’s check-in service was TOP notch and explained the whole quote. In and out quick for drop off. Pick up of my vehicle was my issue - waited over 20 mins and sat at pick up desk 13 mins with no one acknowledging me. I had no balance and walked back to cashier to see if I could get anyone to get my car. No happy about that wait for no reason.

Very comfortable experience, we solved most of the problems with a few early visits. The final link was very smooth. In the end, a fully fueled vehicle was provided, which was a bit more than I expected.

Everything was great except I wish people working there were more friendly and warmer. Everything was very efficient and quick like a well running machine without the welcoming and personable touch.

Jay was really nice and helpful getting our car serviced. He communicated well. I told him I need the car by 3pm and he called before 3p to let me know that it’s ready but without a courtesy car wash and if I choose to have that, it might not be ready by 3. So I understood the risk and chose to do it. So when I couldn’t pick it up by 3p, he was nice enough to hold the car there for me until the next day. I would definitely like to work with him again when I get my car serviced there next time.

Everything was great except I wish people working there were more friendly and warmer. Everything was very efficient and quick like a well running machine without the welcoming and personable touch.

I had my GLC serviced in Mercedes-Benz of Stevens Creek. Service advisor Danny Ho has provided excellent service.He explained the services required and options clearly. I like the clarity and honesty the service they provided.

Excellent communication & timely responses!

Excellent service great customer service and always available to provide assistance I will definitely buy my next vehicle great maintenance experience as well Thank mercedes

I?ve been always very impressed with Stevence Creek Mercedes, more than the dealership by itself is the personal attention and customized service. I?ve been lucky to work with an Amazing service consultant, John Stansberry, he is very knowledgeable and goes above and beyond to make sure everything goes smoothly. Great communication and updates through out the process I highly recommend John.

Very friendly and wonderful service, as always, from Susan Sulemani of Stevens Creek Benz. She is very helpful and provides continuous text updates on what's going on with the maintenance and status.

The best Mercedes Benz Dealership in the nation.

Mercedes Benz Service Department at Stevens Creek San Jose is the best. My service representative John Stansberry goes above and beyond 5+.

It was a busy morning and I arrived earlier than the appointment. Trevor came and took care of the processing swiftly and assured me on the estimated time frame until completion. He notifed me that it was done well before the estimated timeframe and was very professional.

Bought my first new Mercedes here in Aug. the process was fun and smooth. Just had my first service and I couldn’t be happier with the friendliness of the staff, complimentary car while they took my car in and the communication with my service advisor!

For a quick inspection that I was told would take an hour, I had to wait two hours. The drop-off line was very long and the inspection was also long. But what was annoying was the service agent told me he was going to get my car washed and it would take 10 minutes. 30 minutes later it wasn't done. When it finally was, it wasn't even clean. I could've done without the car wash.

Very nice welcoming, and effective services. It?s great teamwork on each department.

Wonderful working with Ethan for all my service needs

Dropped my car at the allocated time. I was greeted by 2 people before I met the service agent. Excellent service and customer experience

Love my glc300

Had great experience, had the loan car over the weekend which gave me the chance to experience what might’ve my next car.

Everything was great. Sale person was little dryer but others were fantastic

My second visit here. Very high-quality work overall, but it took the service 3 days to do just the routine maintenance and some minor repairs. The service manager, Erica, was very helpful and always on call, providing me with detailed information about the work in progress and its cost. Would be 5 stars but for the unexpectedly long service time.

I purchased a certified pre-owned vehicle which had navigation. When I tried to use the navigation, I receive a message telling me "map data does not match COMMAND Please insert the map data DVD...." I emailed the sales person I worked with, she told me I had to buy the DVD from Mercedes. If you purchase a vehicle with navigation, it should come with it ready to use. This is the second vehicle I purchased from them and will NEVER buy another. I called as Mercedes responded and its been 2 more weeks since they were going to get back to me. I just tried calling again and it rang for so long that it hung up. They don't appear to want to help resolve this.

My service advisor Ethan Kurtz is awesome, very professional and made sure everything was right

the worst store ever! I emailed to the sales Marius on Tuesday afternoon to schedule a time on Saturday to BUY A CAR. And he replied, he was always busy on Saturday and forced me to find times on Sunday and weekdays. I don't their weekend slots are fully booked at this time and is so surprised his attitude as I already declared to offer money. Maybe a 80K car is still so cheap for him to get profit. I even emailed his manager asking if there would be anyone else available on Saturday but the manager directly set a time on Sunday without apologies and explanations. I asked both of them again if there would be any free time on Saturday and now is Thursday afternoon, no email yet. So I just booked in San Jose Benz with Saturday 11am, 2pm, 3pm available.

excellent and timely service

Nate Jones has been our service rep for years and has been great every time. Very well-organized service department. Friendly, professional and always upfront. We appreciate that they offer a loaner car when needed.

had some minor dings removed, tire alignment. The body work was excellent. My service technician, Susan, is the best.

Ethan informed me the service contract I had purchased from a third party was a scam and that I should cancel it immediately which I did. He was helpful and supportive throughout the process. I wasn?t in their system as having an appointment but they adjusted the schedule and took my car and finished the service by end of day. I wouldn?t go anywhere else.

Erica has been my service advisor and is my go to person for any service matters. She is thorough, helpful, understanding, and kind and always gives frequent updates. She possesses all qualities that a service advisor professional should have and is purely the best!

My 2021 Mercedes GLC 300 AWD, which I bought last year, started stalling at slow speeds. I talked to the Mercedes Steven's Creek service center and was routed to Ethan. He asked me to bring the car in and they will look. Ethan went above and beyond to take good care of my car, set me up with a loaner while my car was being repaired, and kept me posted on the updates in a timely manner. My experience at Mercedes-Benz of Stevens Creek was excellent, all thanks to Ethan and the car loaner folks. Thank you so much.

AutoNation's service is very helpful, polite, thoughtful and excellent! I got an unexpectable flat tire on highway 237 although my vehicle was purchased from AutoBahn less than half year ago, which was a pre-owned certified GLC 300. Called AutoBahn at that time but no help was given. Erica at AutoNation helped solve this emergency issue (one rear tire was flated and another was going to break) and replaced the tires at their busy schedule without a pre booked appointment. We really appreciate the help and service from AutoNation.

The adviser is very courtesy and professional. Provide detailed service description and suggestion. On time pick up notice.

Mercedes of Stevens Creek Is the ,best service, best staff Jay was really kind and helpful, he did more than my expectations. He is defiantly the best Thank you Jay

My 2021 Mercedes GLC 300 AWD, which I bought last year, started stalling at slow speeds. I talked to the mercedes steven's creek service center and was routed through to Ethan. He asked me to bring the car in and they will look. Ethan went above and beyond to take good care of my car, set me up with a loaner while my car was being repaired, kept me posted up the updates in timely manner. My experience at Mercedes-Benz of Stevens Creek was great, all thanks to Ethan and the car loaner folks. Thank you so much.

Ryan is a sales man who works really hard, is diligent, and knows a lot. Everyone who works at the car dealer worked for us until the end.

Immediate responses to text on the update of car purchase status.

Erica at Mercedes continues to provide amazing service every time I come into the dealership. She never tries to upsell me and provides valuable advise and things I should be considering when it comes to maintaining my car. I value her professionalism and honesty.

Friendly staff. Super busy location. My car stay for over a week to get the repair done.

Review on the technician’s mistake. He installed the tires wrong way. Inside was outside. The following maintenance didn’t notice that neither. I didn’t know that until others pointed out. They have the problem fixed. However I have to wait for almost two hours. Furthermore, they aired all four tires to 48psi and lost a cap. Can I trust their service in the future?

Charlie Fish did a great job with quick response, thorough range of maintenance services, and very clear explanations. Felt like I received good value for my service dollars.

It took about 2 hours.

Excellent service

Nate Jones did a great job covering this service and the extensive issues that we had with the car. I highly recommend him and I’m busy Stevens Creek.

Got done with everything on time. Got a loaner car so my work wasn't stalled. Everything was smooth.

Ethan was exceptional! He helped me with all my car issues and kept me informed along the way. I love MBZ Stevens Creek!

Mercedes is always organized snd communicative, but the experience was less than ideal. I was unable to request a loaner car while mine was in service, and my car was not washed/cleaned after service. Given the price point of having my vehicle serviced at the dealership, these are fairly reasonable expectations that were not met.

Brought it my less than 1K vehicle for a few simple things, vibration in steering wheel at higher speeds (would seem like wheel balance), a squeaky noise in the A pillar and erroneous error message. The car sat at the dealership for 2 weeks for what would seem to be a few minor fixes ! Granted I was given a loaner but nonetheless 2 weeks. The reasoning was that few technicians are trained for EQ repairs but ... The service advisor was good, kept me informed and courteous but clearly had little pull on the technicians behind the scene. The waiting part was the worst of the experience and the fact that the service technician looked at the car (according to the Mercedes app on Fri) but waited till Tues to say the can't reproduce so I had to go in and meet them to show it. The rest was good so I am torn.

My experience with Mercedes Benz Steven's Creek has always been pleasant. I've have owned two cars with this dealership. The service dept is wonderful to work with, especially my advisor Danny Ho. He is reliable and attentive. His friendliness makes the experience positive and hassle free!

TJ was outstanding! Loved the service and the speed!

I like the upfront pricing of the service and my service manager is nice and explain what is needed in my car.

Generally a good experience, only two critiques: (1) long time between scheduling and the actual appointment, they were booked solid many weeks into the future; (2) would have appreciated a car wash with the service, which I believe is standard for most other luxury dealerships.

Took my A220 in for service last week as well as remedying 2 recalls my car had plus alignment and my car feels so much better. Nate was my service advisor, he checks in from time to time updating me on my car’s status. After picking up my car and got home I realized my backup camera wasn’t being displayed on the infotainment screen so I called in and left a msg. Before the day had ended I received a call back from my service advisor Nate with great concern/interest which I really appreciated even thou I had figured out how to resolve the issue.

Shout out to Trevor D for helping me replaced my engine control module. He has been very responsive and helpful through the whole repair process and washed my car when delivered it to me. Good experience overall.

Took my A220 in for service last week as well as remedying 2 recalls my car had plus alignment and my car feels so much better. Nate was my service advisor, he checks in from time to time updating me on my car?s status. After picking up my car and got home I realized my backup camera wasn?t being displayed on the infotainment screen so I called in and left a msg. Before the day had ended I received a call back from my service advisor Nate with great concern/interest which I really appreciated even thou I had figured out how to resolve the issue.

After repair got a paint chip with not hesitation Steve Service Manager took care of it. That shows great service.

Susan is the most informative, helpful, and kind hearted service advisor we have every worked with. She made us feel comfortable and relaxed during our times here, and made sure to help us out in a reasonable time- be sure to talk to her when making a visit!!

Very friendly and good service and good price

Super rude salesman (Nikhil). Every question we asked was followed by a very smug response. After taking a look at the new glc 300 we just asked him a question about the EV line up and he gave a very rude response and told us we were not serious about buying and he doesn’t have the time for it. Never coming back to this location. Completely ruined our first time mercedes experience.

Susan is the most informative, helpful, and kind hearted service advisor we have every worked with. She made us feel comfortable and relaxed during our times here, and made sure to help us out in a reasonable time- be sure to talk to her when making a visit!

I had an outstanding experience with the Estelia. She took the time to understand our needs and budget, and patiently showed us different options without any pressure. She went above and beyond to help us negotiate a great deal on our car, ensuring we got the best value for our money. Thank you for making our car buying experience exceptional!

Sales Manager Kevin Truong and Cody did a great job working late in to the hour in getting the best car EQB. The whole purchase ran smoothly as they adjusted to our requests. As someone who has been to many dealerships in the past, it is not always the case to be treated so kindly by such motivated and hardworking individuals. I would strongly recommend to purchase your car here.

Great experience

Great service and followup. I want to mention Taylor for his active followups and responses.

Here currently trying to trade in and buy a new eqe called and was told right now is a good time to come in nobody at the concierge and nobody available been standing around for 10 mins going to head to a different dealer what a waste of time

Great service and Trevor was amazing

I had an appointment to take care of a recall. When I made the appointment, they said it would be 1.5-2 hours, so I decided to just wait for my car. My service advisor Ethan, greeted me and explained what needed to be done. He said, most of the time it’s quick and easy. It looked at my car and said, I can do it now and have you out of here in 10 minutes! And he did! Professional, courteous and quick! Thank you Ethan!

Thanks to Taylor for regular followups and service

Dropping off my vehicle was ok. Picking it up was not good. 4:20 was my pick up time. The person there could not answer any questions ....she disappeared. 20 minutes later, came back with my car. I said I thought it would be washed, she said it was and walked back inside. Not the great experience it used to be.

Always a pleasure to deal with Mercedes service! Steve Kirksey is always a key factor to our successful experience!

My vehicle was fixed in a timely manner. Really appreciate their professionalism. Thank you

I'm extremely satisfied with the leasing of the Mercedes vehicles, My contact is Ellen, i call her to make an appointment and to give her the info of what i want to lease, and she gives me some of the choices available. All i know is that i trust Ellen blind folded , she has never let me down.! Thank you Ellen.

Tony was a great salesman. Had the car ready to buy and made it the easiest car transaction ever!

Took vehicle in for a recall and had starter replaced because it went bad. Agreed to have service done and once it was completed. Picked vehicle up and drove vehicle home and upon driving vehicle , vehicle was fluctuating and then check engine light came on. Spoke to Mercedes service and they told us that it was not related to starter replacement, but I believe which was not mentioned it was related to the tech performing recall physical inspection on brake booster. I had gone back and forth with Dealer and with Service management at this point. A newer recall letter came from Mercedes to have brake booster replaced. Set appoint to give this same dealer do the work and hopefully make good on their work they had done to the car causing further emission faults and engine running faults. Once again picked up car and faults still in cluster. Performed a service scan and same prior faults still in vehicle systems. Dealer refused to fix their mistake. Being a certified and 40 year automotive tech, I then ran a systems diag and researched the faults which lead to a intake air box leak due to an improper reinstalling of airboz to intake manifold. Tooks pictures and sent to service writer and ran a air mixture relearn program procedures with scan tool and problem resolve and faults cleared. This was all because of pour workmanship by dealer and pour service. I am surprised by their service policies that they do scan cars before and after and resolve any faults related to their repairs that were not there before they performed service that would be as direct result of their workedperformed. Very pour and I would and will no longer have my service or refer anyone to this Dealer: Stevenscreek Mercedes Benz, Santa Clara, Ca Service writer is a good person but dealer service work and policy is very pour. Sincerely, Rimando family Owner of GL550 4 magic AMG

All the staffs are nice

Happy with the services provided by the Service Manager - Ethan

Ellen was our sales rep. She went over and beyond for us. We bought our first G63 and enjoyed the experience. Will definitely come back again for any future purchases. Thank you.

TJ Terhaar, the service adviser, is excellent. He has a thoughtful and kind demeanor and gets results.

Great customer service

Excellent service completed for my aging Mercedes-Benz. Steve keeps our vehicles running smoothly. Thank You For Your Hard Work!

I met Nate for a 1st time , he was so knowledgeable and professional.

Nate was very nice

I brought my car in with a dashboard alert. It was addressed and my tires were changed along with a timely service being performed. When I left the shop with my car, the dashboard alert once again came on. I returned to the dealer and was again given a loaner car to allow a reassessment of the problem. It was then resolved with further attention. My service advisor Taylor was outstanding throughout: courteous, respectful, informative, timely, intelligent.

Have dealt with Steve Kirksey in service for many years. He has always been prompt, knowledgeable and informative. Repairs that have been done appear to be functioning well. I have no complaints and will continue to have my car serviced there.

I was happy to be a customer of Mercedes-Benz of Stevens Creek. I got excellent service from the sales, Cody. He is very freindly, professional and patient. He help me to figure out all my question and provide a smooth process to purchase my car. And the Service Team is courtesy and efficient. I will strongly recommend Mercedes-Benz of Stevens Creek to my friends.

It was an absolute pleasure working with Marius and Kevin Truong. The overall process of buying a new car can be challenging to say the least but the experience at Stevens Creek Mercedes was painless.

this dealership is garbage. they literally have no sense of customer service. They do not return phone calls. emails or respond to their own web site contact page. take your business elsewhere

I had the pleasure of working closely with Raymond Mcmorris and he did such an excellent job of getting my perfect car with all of my desired options. I reached out to Raymond in October of 2022 and we started conversing off and on via email where he asked me what I wanted and worked closely with me to ensure that I got what I wanted. My desired car was a GLE 350 and although this make is current delayed, they had an inventory that aligned closely with what I wanted (including the options that came with it) and I was not disappointed. In addition, I’m very wary of how long it takes to sign all of the contracts and the dealing with the financial aspects. Everything went seamlessly well for me and they were very quick. I also did not have to wait a long time to drive off my car. Really thankful for Raymond and looking forward to our continued partnership going forward. The Steven’s creek location did not disappoint me at all. P.S - If you are interested in purchasing a vehicle from this location please reach out to Raymond.

The service is thorough and the video report is very complete . Very satisfied!

Awesome services, friendly people. The price you see is the same will pay, I bought a GLE from Mercedes Benz of Pleasanton California. I took my E320 to Stevens Creek Benz of San Jose for service. Awesome people, a special bid up to Joe M at Pleasanton.

Erica Flores, service advisor at MB Stevens Creek was very accomodating to my request to wait on my car while being serviced. Saved me a return trip to pick up my car. Special thanks to Erica. ?

Great service!

I go here because it is convenient but they do have their issues. Some issues, for example: my tire pressure was set to 90 PSI once, loaner car/pick up line is always out the door, they don't answer their phone at all, and everyone seems to be overworked and running around (no clear process). Pricing has gone up quite a bit, so I hope things changes with more hiring.

8.5 out of 10. service done within 3 hours good efficiency. though appointment slot are quite limited. get car washed for free. it will be better if there are some snacks in the loundge.

The pickup process is a mess. During peak p/u hours in the late pm, there need to be additional staff at p/u and rental return station. There is no clear instruction where the rental return is also the pick up station for own car. I had to stand in a long line to return the rental car. Then walk to the cashier to pick my car ( which is what most dealers do) only to find out that I need to go back to the rental return to pick up my car. So walk back to a long line in rental p/u again. Took me almost an hour to return rental and pick up my car. Crews encountered were not friendly and helpful at all. Sigh and disappointed.

This dealership is large and the service line is always busy, but the reason is that the quality of service and repair is very good indeed. I especially appreciate that the same customer service agent works with me every time I bring in my car for maintenance or repairs.

TJ in the service department listened to my issues and helped to get me support. He also got me a loaner so I didn’t have to be without a vehicle while they were looking at it.

My service advisor Erica is pretty good and helpful, I am very happy with my experience at Mercedes-Benz of Stevens Creek.

Mercedes is great to fix recalls on my sprinter that has over 130 thousand miles. A couple things they could change: 1. Don’t send me multiple emails about my appointment that reads “every vehicle gets a wash after servicing”. Then when I asked why my vehicle wasn’t washed, they replied that they “don’t do sprinters”. Ok that’s fine but don’t tell me 4 times in correspondence that you do. 2. If you’re not going to wash my vehicle, please don’t leave greasy finger prints all over the hood and fenders. I keep my vehicle clean and free of greasy finger marks, you should too.

Great customer service and excellent communication throughout the process

Erica was so helpful through my entire process! She answered my questions promptly and was amazing.

First time visit, I was impressed with the in processing for appointments. I checked in at 8:45am for a 9am appointment. I checked out at 10:15am. Very productive and professional.

Erika was very helpful and pleasant and overall the service team is great! They explain everything in detail of what you get with your car service and they have loaner cars which is great but you do have to reserve a car in advance if you want one!

Awesome I reallly line ev in Mercedes! Enjoying it everyday

Great comprehensive service. Service advisor was very thorough and explained all required tasks and time with estimates. Kept me updated on my vehicle status.

This is an excellent dealership, always with a superb customer service and quality of work.

I had a very positive experience 😊My service rep was great !

I found it to be very helpful in understanding the issue by sharing about the video inspection problem. However, I was disappointed when I called back to ask some questions about the trunk open level problem, and the answer I received was unclear and unhelpful, ten asked me to drove back to the dealer with 20 mile distance, waiting for half an hour with instructions on how to set the trunk with one min.

The service advisor was very helpful. The price for the oil change was a bit high.

Polite, excellent and fast service; Very satisfied on the service done for my car.

John at Stevens Creek Mercedes Benz helped me on my GLE350 maintenance. The service was great and John was very helpful. Thanks, John.

Very disorganized. Have the appointment and showed up on time. The check in guy couldn’t find the record and told me he will check and come back and the never came back. I had to wait for half hour with nobody helping.

Jeyson and Dominick were phenomenal and quick! Thank you for making my experience so amazing. We will definitely be back!

Good service and quick turnaround repair

Courteous, efficient, and caring! If the service charge could be less expensive, that would be great.

I have always appreciated the quality of attention from from my service person, Steve Kirksey. He is aware of why my car is in and makes sure my needs are taken care of and makes certain my car is returned to me clean.

The Service Department and representatives were easy to communicate with and fairly explained all of the options, rather than pushing the "you need everything" approach.

Susan was very nice and helpful, she inspected the car carefully and gave me her honest thoughts to save my own money. Literally I dropped off my car within 20 minutes, and I picked it up later in the afternoon around the time Susan estimated. Everything was good!

Got an online appointment for maintenance service of my car and the appointed service advisor greeted me and takes good care of everything.it only takes 3 Hours to finished the job for the service.it was a job well done for all the staffs in Mercedes Stevens creek auto nation ?????????? thank you

Racist and Arrogant salespeople. I felt extremely humiliated when I went here. It felt as if these people were doing a favor to me by selling me a car!

My wife's car is a 2023 GLB 63AMG . We have been having problems with the car that might have came since factory. The customer service by far is the best from other dealerships around the San Jose area. Our service advisor made sure the noise we were hearing was addressed and even went out on a test drive with me so I can show him our concerns. They were able to find the problem and fixed it immediately not like other mercedes dealerships . Excellent service all around.

I always go to this dealership for maintenance and they consistently provide quality service. This time I have Erica and it was a very pleasant experience, which exceed my expectations. She is very knowledgeable and welcoming, very responsive, set clear expectation on pick up time and got me a competitive quote on tire replacement work. The delivery time was being pushed out couple times due to tires arrival time changes and various reasons but Erica kept me updated and offer a loaner when the ETA got pushed out to after the weekend. There was some post pick up issues and Erica again quickly got on the case and offered sensible solutions. Overall I feel being valued.

Fast convenient service!

I took my 2022 Mercedes-B E450 for service and an update on the computer system. My advisor is Steve Kirsey. Outstanding service! I highly recommend as our service advisor - he is honest, helpful and personable.

I expected better dealership. No accident car that I bought has scratch and pit. I had to spend considerable time to take care of it, because it wasn't easy to contact with dealer after purchase. My car is still not registered after 1.5 month because paper work wasn't done properly.

Attentive service and transparency in pricing and good quality vehicles

those I had the vehicle at the dealership for over a couple of months I understand the parts situation.

This was on of the easiest car buying experiences I?ve had. Everyone was kind and courteous. The sales team took great care of us.

This was on of the easiest car buying experiences I’ve had. Everyone was kind and courteous. The sales team took great care of us.

This was on of the easiest car buying experiences I’ve had. Everyone was kind and courteous. The sales team took great care of us.

My go to Mercedes dealership to purchase and service my car. Professional and transparent service and pricing. They to to work out a better deal and price match.

This was my third time buying a Mercedes at Stevens Creek. Third time is the charm as they say. Slava the internet sales advisor was no pressure, down to earth, and professional. I would buy another car from him. Even doing paperwork with the finance department wasn’t a time sink like before. In and out on the day of purchase and I was able to schedule pick up for my ‘new’ S-Class a few days later.

My advisor Ethan Kurt’s and my tech Chris Smith. Always provide me with the very best customer service. They are the only reason I continue to take my E450 there for service

I do all my scheduled maintenance work at MB StevensCreek and I recently purchased a new vehicle there. There is nothing but awesomeness of people who works there. Every time I go, there are always warm welcomes and patient explanations. Shout out to my sales associate Chandni who was super helpful and went extra miles to help me locate my dream car with a great price!

Great welcome, super clear introductions to vehicle. Very smooth handling of test drive. I'm very happy with my experience. The service follows what the name carries. Great thanks to people making my latest car.

Great service from TJ. Thanks much for timely, professional and enjoyable service

This review does not reflect on Ethan who was wonderful, but on general management of the service department. I made this appointment with Ethan several months ago. I arrived on time @ 8:30 to a very long line of cars spilling out and down the street. I waited 20 minutes just for someone to speak to me. Then I was told I wasn't on the schedule. Ethan said my appointment got cancelled somehow but I would still be seen and assured me I would have a loaner car. However, when I got to the loaner desk, I joined a half dozen others who were screaming at the poor guy behind the desk because they had no cars available (fortunately I'm retired so I just had to get home; most of the others had to get to work.) A very understanding service employee offered to get me a ride home (they no longer provide shuttles) but Ethan advised against that because I would have no way to get back to pick up my car. He advised me to wait until a loaner was returned which I did and ended up getting one by 10am. Ethan advised that my car likely wouldn't be finished that day, however he texted me later in the afternoon to say it was ready and I was able to pick it up the same day. After a terrible start to this service appointment, it all turned out well thanks to Ethan and many other very helpful employees.

Very professional and customer friendly. They even had a loaner car ready for use.

Very punctual and professional. Actual cost came in below estimate.

We took our Van for a recall and after driving there, they told us they couldn't do the work and sent us home. They should have told us that when we made the appointment.

When making the right choice when it comes to Mercedes is the best choice in your life, but also means you need someone to trust the person I've been dealing with for years is Ellen Lans, she knows what you're looking for and she'll do whatever it takes to get to that deal The other person to trust in finance is Kamal there will be the only two people in the whole entire dealership that I will trust blindly, as a crew chief of USFS, and a FEMA Instructor i trust my team blindly, But when it comes to buying a Mercedes Benz Ellen and Kamal are there only absolute people I would call and let them know what I'm looking for and they're going get it they go the extra mile for you. Crew Chief Edward Meneses USFS, & CAT-F1 USR Search & Rescue.

I am going to buy parts and meet Luan and Katrina Katrina is nice and good service but Luan was not. I was not happy for his service.

Courteous and efficient service, well done.

ame in for a diagnostic. Despite power loss at dealership, work was complted.

Easy, friendly and on time!

Service Department does a very professional and timely job from my Service Rep to the mechanics.

I was inpressed this time on how my advisor responded to my service needs and how attentive was he when I brought my concerns from last year and how I was mistreated and harrased after the service appt. The advisor quickly understood and offered me an appology and a full detail cleaning inside out and engine. It made me feel wanting to come back for future services needs. One thing I observed while waiting, was that everyone who passed by where I was sitting seemed to very unfreindly. The same white man and woman and a black employee passed several times and not a single one of them said good morning or gave any signs of acknowlegement. It felt like I was invisible to them. However, a mexican employee passed by and he acknowledged my presence and greeted me with "good morning, how are you" I made a point to him about the other empoyees and thanked him for acknowledged me. I also pointed out to my advisor and want for the coorporate managers to educate the employees about culture humility. Because of customer like me who buy mercedes they have a job. It doesn't take too much to acknowledge and greet some one to show respect and appreciation for doing business with Mercedes Benz. Respectfully,

Very knowledgeable of mercedez benz cars. knows what hes doing and knows whats wrong with your card. gives you options on how to fix issues with your cars.

Handled this transaction with ease. Fast and professional service.

GREAT HIGH END USED CARS FOR SALE. I DID NOT BUY.

My junior customer service person was really helpful and did her utmost to meet my requirements. I visited her boss the next day with an appointment but her boss never showed up. I waited 30 minutes then left frustrated.

Terrible customer service don’t ever use Stevens Creek Mercedes-Benz

MB of Stevens Creek is by the far the best dealership I have done business with recently. They have bar raising sales staff, auto inventory and customer service. Looking forward to doing repeat business in future.

Excellent support and service . Effective deal transaction . MB-Steven Creek Martin Do and Cody Blanchard are very knowledgeable & professional to support me well. Very happy to lease my first EV car EQS580

Well I must say that all of my experiences have been very positive and great so there’s nothing I would say to anyone about Mercedes and the reps or any of their friendly attitude towards me that would sound like a make up story to win a $100 bucks but I’m saying the truth and nothing but the truth of what they can offer. Very accommodating set of individuals and willing to attend to you no matter what and I actually just love everything about Mercedes and the whole package it comes with. God bless each and everyone of you guys and bless your handwork 🙏🏾

Ethan did a great job during and after my car maintenance with Mercedes Benz of Stevens Creek. He made sure that I was up to date with the status of my car maintenance

lack of communication///people do not answer the phone///it takes a long time to pick up the vehicle/// generally unorganized

Love working with Ethan Kurtz! Appointments are always on time, loaner vehicle is always ready to go and the details/breakdown of each service detail is explained clearly and extensively. I trust my service advisor!

I just picked my new car up from the service department for the THIRD time since I bought it 8 months ago! This time it was in their shop for almost two weeks and basically all they did was a factory reset. They assured me all the electrical problems were fixed, but halfway home I realized they weren’t! The backup camera glitch was exactly the same. It opens and closing every time I brake. I’m frustrated with the dealership and the quality of my new GLC 300. Calling a “lemon law” lawyer in the morning.

Very good experience. Swift in and out. No line. Got there on time and was swiftly addressed by the services advisor John. Got the same model as a loaner - a very nice and clean car. Got the car back the same day.

Danny Ho identified areas in the car to be tested, told me it would take overnight prior to leaving, had everything completed, and kept me updated.

Very quick and efficient process. Great price and great product.

Excellent customer service throughout the process. The waiting area is top notch and the wait time was reasonable. Shout out to Danny for answering all of my questions. He was clearly knowledgeable.

I had a leak coming into the car during the heavy rains we had in California. The leak was only in one area of the car and water was pooling. I called my service contact Ethan Kurtze was exceptionally helpful. He helped resolved the problem by being actively involved with solution. Unbelievable the cost would have been thousands of $$ and he made sure I did not have to pay for it. The Tech did a great job too. I will never go any Mercedes Benz Dealership except this one of Stevens Creek, San Jose. I have been with them for years but this exceeded the service I have had before Thank you Ethan !!

Overall good. Able to borrow a loaner . Car finished when promised. Picked up cleaned car. Ready to drive another year until next servicing.

AMG GT has been my favorite since childhood and it was one of my dreams to have this as my very first car. I am proud to be the owner of this car at 25. It wouldn't possible without the wonderful staff at the Stevens Creek. Owning an AMG is not financially easy and I was already settling for CLS as GT was going a bit over my budget, but Nikhil and his manager did everything to get the car under my limits and made me drive home the brand new GT 43.

They sent me a link to a video summary about my car in the text message

Don't call good luck Ty to all the service managers that dropped the ball

large well qualified MB service center with excellent service.

The most organized dealership in Silicon Valley. Like to praise the service from advisor Danny Ho as well. His services were to the points and beyond expectation. in one phrase as a whole: efficiently and effectively. Thank you!

Great costumer service. Brought my car in for service and not realizing I had to leave my car over night they provided assistance for me get home.

Everyone seems busy. As a customer, it's very inconvenient to communicate with employees

Extremely hard to reach out

Tire needed replaced. Everything went smoothly and according to schedule. They also gave a complimentary exterior Carwash.

The service department of Mercedes Benz of Stevens Creek was awesome! Danny Ho was great and helpful. He explained to me all the processes of the maintenance for my car and very detailed on fixing everything! Highly recommend Danny Ho! Great service!

Very pleased with dealership. Service advisor, Danny Ho ,has been my advisor for many years. Completely dependent on his advice.

AMG GT has been my favorite since childhood and it was one of my dreams to have this as my very first car. I am proud to be the owner of this car at 25. It wouldn't possible without the wonderful staff at the Stevens Creek. Owning an AMG is not financially easy and I was already settling for CLS as GT was going a bit over my budget, but Nikhil and his manager did everything to get the car under my limits and made me drive home the brand new GT 43.

This was the second annual maintenance (service b). I left a car in the morning and picked it up in 5 hours. Dropping off was very fast, the staff is friendly. I received an inspection check list enumerating what was verified during service b. To my disappointment the report did not provide any information about 1. Fluids level inspection (brake fluid, coolant, power steering fluid, etc) 2. a transmission fluid change 3. the suspension system inspection 4. If I need to replace filters (cabin, fuel, oil...) or if anything was replaced 5. the spark plug's condition 6. Inspection of the timing belt condition From my perspective fluid level inspection, brakes pad inspection, filters is something what must be communicated after each service. I tried to contact assigned representative, but failed to receive any clear information for the items mentioned above. It was confirmed only engine oil replacement. I give 5 stars so that they can improve this service in the future

The repair is excellent and without any head head at all!

Nikhil Mehta deserves a 10+, not 5 stars. He?s personable, listens & finds you the perfect car at the best price. I highly recommend Nikhil Mehta, he?s the BEST, look no further & I couldn?t be happier w/my new GLC 300 4-matic.

Danny Ho is very professional and he goes out of his way to satisfy the customer, I tip my hat off to him!!!

Quick drop off and pick service , with constant updates on your vehicle progress thought the day.

Asad was great to deal with and made the process very easy

Customer service is great!? but do be ready to wait an extended amount of time. I took work with me to stay busy

Steve Kirksey is great. I will only by Mercedes because of the service they provide. The best !!!

Total satisfaction friendly and professional service

Salesman (Kamil) has always been polite and did not rush me to make a decision, plus the general manager went above and beyond to make me happy with my choice.

quick service without sells. if cleaning is thorough then I can give 5 stars

From check in to pickup every step. Was fast, efficient, and friendly. My service writer, James, explained what was going to be done and gave a realistic estimate of how long it was going to take. He sent me texts with daily progress updates. My car was done 2 days earlier than his estimate! I’m a very happy customer!

Super team at MBZ Stevens Creek. Shout out to Danny Ho for service above and beyond.

Steve Kirksey knows guest service. He is the best I have ever dealt with in a difficult industry to go above and beyond!! He treats you like you are a family member! Great communication from him as he kept me informed every step of the way! Highly recommend Steve!!

my car was sabotaged by the maintenance service

Danny Ho, he is alway kind and speedy handle the service process. I'm satisfied Mercedes Stevens Creek maintain service. My car condition is good after service. very thanks.

Staff were very courteous and on point. They were working with me to find what I wanted and within the price range as well. Shout out to Mundo and Iyad -

This review is a testament to my sales agent, Ellen Lans for her superb professionalism providing good customer experience and ensuring each stage of the car purchase process went smoothly and flawlessly. I preordered a Mercedes Benz C300, make 2023 from another agent, David in June 2022. Went through a long wait before I'm able to finally get the car in February 2023. During that period, David left and Ellen took over from him. Ellen is always responsive on the other side of email or text message. She gave me constant updates on when my car will be delivered, provided me with quotes on the extended warranty and various coverage options beforehand so that I have sufficient time to evaluate on the amount, patiently showed me around the bells and whistles of the car. Ellen is extremely knowledgeable about the car inside out and have been very helpful, even going above and beyond to ensure each stage of the car purchase process went right. It's not all sunshine and rainbow with the car purchase 1. When I'm trying to get some discount for paying all cash, I met a rude sales manager who at point snaps and threaten me whether I'm willing to take my money elsewhere and wait another half year to get a car. (To answer your question, "hell yeah. I have lots of options with Tesla price cuts, BMW 3 series and Audi") 2. Some minor issue with windshield wiper malfunction. However, Ellen made the experience right for me for both of the incidents, and schedule an appointment with me to get the windshield wiper malfunction issue look at instead of having to wait for 1 week with service department full schedules. Having a good sales manager and staff can change the whole experience of a car purchase, and Ellen demonstrated that in the best possible way. I wanted to also give a huge shoutout to finance manager Abdul Basir for staying after hours to help with my purchase and the help.

Had an issue with my front tire and had to drop off my car in the evening. Vincent responded to me at 7 in the morning the next day and provided regular updates throughout the day and I got the car back that evening. Excellent and responsive service!!

If I could give zero stars, I would. Have you ever had a significant other who promised you the world and couldn’t deliver on even the smallest of tasks? No me neither, and yet MB of Steven’s creek is somehow worse. I was told I should “smile more” but strange, he didn’t say that to my male partner… We waited for HOURS for someone to help us, HOURS to purchase a vehicle -that we weren’t even financing! no updates, at all, ever. I was low-balled on my trade-in (and then the used car/trade in manager said “we would’ve given you MUCH more!”) Then, I was told the bumper would be fixed but “we just have to order the part” they ghosted me. I have been calling and emailing for months… I’ve been ignored, hung up on and promised callbacks “within 1hr”. 0/10 recommend MB of Steven’s creek.

A simple recall service took two days for reasons including power outage. My repeated calls for status update didn't get answered for a "system" problem. It took more than a half hour to locate and retrieve my car.

Helpful and professional

Have you ever had a significant other who promised you the world and couldn’t deliver on even the smallest of tasks? No me neither, and yet MB of Steven’s creek is somehow worse. I was told I should “smile more” but strange, he didn’t say that to my male partner… We waited for HOURS for someone to help us, HOURS to purchase a vehicle -that we weren’t even financing! no updates, at all, ever. I was low-balled on my trade-in (and then the used car/trade in manager said “we would’ve given you MUCH more!”) Then, I was told the bumper would be fixed but “we just have to order the part” they ghosted me. I have been calling and emailing for months… I’ve been ignored, hung up on and promised callbacks “within 1hr”. 0/10 recommend MB of Steven’s creek.

Great customer service. Even after buying my vehicle the customer service was better than great

The most caring quality work. I?ve used them for purchase and service since 1979

Really good costumer service

This visit reminded me why I should never use a dealership for repairs. I dropped off my 2009 C300 for diagnosis and quote of three items. 1. Clear the SRS error message caused by me removing front passenger seat for repair. 2. Quote to remedy the long standing TPMS error message. 3. Repair the driver side low beam bulb socket. My Service Rep called with estimate of $600 which I approved assuming if it took less for diagnosis I would be charged for time spent. Perhaps that was my big mistake by not clarifying this approval was worst case against time actual expended. (A lesson for all of us.) The results were a quote for repair that was so high and unrealistic that I rejected it. For example the quote required removal of the seat to attach the connector. (That is complete nonsense because I know from personal experience that two Torx screws hold the seat bottom which when removed provides access to the wiring harness.) So I declined the repairs and asked for the amount charged for the diagnosis which surprisingly was $600. I protested to my service rep who referred me to the service manager. My point was that the tech could not have spent more than an hour diagnosing the problems because: 1. The SRS diagnosis involved a fault scan plus the tech had to put a mirror under the seat to identify a detached connector. 2. According to the service manager the tech did a “quick” scan of the TPMS system and identified the left rear TPMS sensor as bad. I found this curious since this service department several years diagnosed that the TPMS controller needed replacement. I declined repair at the time but was tired of the error message so I was ready for a remedy. Now I am really confused but suspect that once I replace the tire sensor the controller is still bad but who knows? 3. The low beam socket issue resulted in a quote to replace the entire left headlight assembly. That diagnosis could not have taken more than two minutes especially since I had revealed that the socket had come out of the assembly while I was changing the bulb. The service manager’s response to my request to adjust charges to reflect actual effort expended was a firm rejection with the explanation that the tech answered my questions by providing the diagnosis and therefore I needed to pay the full amount of the quote. I paid the $600 but now Stevens Creek Autonation has a seriously unhappy former customer. Having leased several cars from the dealership in the past there will be no new car transactions with them in the future and obviously no service revenue. I hope the $600 charge makes up for the potential lost business Thank you to everyone at Autonation Stevens Creek Service for reminding me once again why dealer service is a such a ripoff!! I will be intensifying my efforts to find a reliable independent MBZ shop that I can trust to receive fair treatment.

This review is a testament to my sales agent, Ellen Lans for her superb professionalism providing good customer experience and ensuring each stage of the car purchase process went smoothly and flawlessly. I preordered a Mercedes Benz C300, make 2023 from another agent, David in June 2022. Went through a long wait before I'm able to finally get the car in February 2023. During that period, David left and Ellen took over from him. Ellen is always responsive on the other side of email or text message. She gave me constant updates on when my car will be delivered, provided me with quotes on the extended warranty and various coverage options beforehand so that I have sufficient time to evaluate on the amount, patiently showed me around the bells and whistles of the car. Ellen is extremely knowledgeable about the car inside out and have been very helpful, even going above and beyond to ensure each stage of the car purchase process went right. It's not all sunshine and rainbow with the car purchase 1. When I'm trying to get some discount for paying all cash, I met a rude sales manager who at point snaps and threaten me whether I'm willing to take my money elsewhere and wait another half year to get a car. (To answer your question, "hell yeah. I have lots of options with Tesla price cuts, BMW 3 series and Audi") 2. Some minor issue with windshield wiper malfunction. However, Ellen made the experience right for me for both of the incidents, and schedule an appointment with me to get the windshield wiper malfunction issue look at instead of having to wait for 1 week with service department full schedules. Having a good sales manager and staff can change the whole experience of a car purchase, and Ellen demonstrated that in the best possible way. I wanted to also give a huge shoutout to finance manager Abdul Basir for staying after hours to help with my purchase and the help.

prompt, efficient

This visit reminded me why I should never use a dealership for repairs. I dropped off my 2009 C300 for diagnosis and quote of three items. 1. Clear the SRS error message caused by me removing front passenger seat for repair. 2. Quote to remedy the long standing TPMS error message. 3. Repair the driver side low beam bulb socket. My Service Rep called with estimate of $600 which I approved assuming if it took less for diagnosis I would be charged for time spent. Perhaps that was my big mistake by not clarifying this approval was worst case against time actual expended. (A lesson for all of us.) The results were a quote for repair that was so high and unrealistic that I rejected it. For example the quote required removal of the seat to attach the connector. (That is complete nonsense because I know from personal experience that two Torx screws hold the seat bottom which when removed provides access to the wiring harness.) So I declined the repairs and asked for the amount charged for the diagnosis which surprisingly was $600. I protested to my service rep who referred me to the service manager. My point was that the tech could not have spent more than an hour diagnosing the problems because: 1. The SRS diagnosis involved a fault scan plus the tech had to put a mirror under the seat to identify a detached connector. 2. According to the service manager the tech did a “quick” scan of the TPMS system and identified the left rear TPMS sensor as bad. I found this curious since this service department several years diagnosed that the TPMS controller needed replacement. I declined repair at the time but was tired of the error message so I was ready for a remedy. Now I am really confused but suspect that once I replace the tire sensor the controller is still bad but who knows? 3. The low beam socket issue resulted in a quote to replace the entire left headlight assembly. That diagnosis could not have taken more than two minutes especially since I had revealed that the socket had come out of the assembly while I was changing the bulb. The service manager’s response to my request to adjust charges to reflect actual effort expended was a firm rejection with the explanation that the tech answered my questions by providing the diagnosis and therefore I needed to pay the full amount of the quote. I paid the $600 but now Stevens Creek Autonation has a seriously unhappy former customer. Having leased several cars from the dealership in the past there will be no new car transactions with them in the future and obviously no service revenue. I hope the $600 charge makes up for the potential lost business Thank you to everyone at Autonation Stevens Creek Service for reminding me once again why dealer service is a such a ripoff!! I will be intensifying my efforts to find a reliable independent MBZ shop that I can trust to receive fair treatment.

People here are super friendly and always return my car in top condition. Wish they would bring back rentals though.

The process took more than 6 weeks - Probelm was, the Engine would start and die immediately. They first changed the fuel pump, but it did not solve the problem. They diagnosed this to be fault within the ME (Main Engine Computer). The part was not available and it took more than than 6 weeks for availability - no certainty on when it will be available. The car is now drivable, but now the car bluetooth will not pair with mobile phone. No response from Mercedes yet

Saw a pre-owned car I liked online. Contacted the dealership with some questions and my intent to try do things online. Saleman was quick to forward requested items. Car was clean and ready for showing. Quick test drive, no hassles. Price online was the price paid. No gimmicks, just courteous service. Clean showroom and hot coffee.

Went in here to look at the vehicle I was interested in purchasing but no one cared to help out, they all looked at me and my partner as if we didn't have the money to purchase the vehicle/as if we were a waste of time. Asked multiple guys who seemed as if they weren't doing for help but they kept telling me to go to someone else. This guy asked other individuals next to us if they've been assisted but we've been looking around to get help (he didn't come to us at all). This guy outside the lot (really nice) asked Tony to help us. When Tony came to us, he asked what we're trying to do today because the car is out in the lot, DUH PURCHASE?! but because I said we just wanted to know the monthly payments he said "Oh yeah, every $10,000 is $200" instead of showing us the car we were interested in. Don't get me wrong, my significant other and I look pretty young like 18 years old but I own a Mercedes and he has his own car. How ugly of a service. Lol. He looked at us as if our trade in is not worth anything, and kept asking us what our budget is. How are people rating Tony a 5 star here? Do I need to come in a suit like what Tony was wearing? I tried to find the guy who helped us before purchase our first Mercedes, lucky he was still in my contacts. He was off for the day, so I can't wait to talk to Asad. Asad was really helpful when we purchased our vehicle back in 2020.

Efficient /thorough and clear description of work needed Service completed on time and as promised before COB Would recommend dealership without hesitation

Danny was very professional and did an excellent job. I highly recommend him.

My car was serviced on time and with a great customer support

John Stansberry of Mercedes Benz Stevens Creek was awesome during the recent maintenance visit of my 2021 Mercedes Benz GLE 450. He is very professional and took care of everything for us. It was convenient, so easy, and he made us feel valued, as always when we come for service. He is very pleasant and proactive. Thanks so much !

They are very professional, and every details checked. I liked their work ethics...

Worst experience with service team. Not helpful at all. They just say that they are always slammed. Service managers don’t provide accurate information.

Customer support service is trouble

Went in for service A. They had proactively booked me before it expired which was great. Everyone was super friendly and nice. Got a complimentary loaner. Overall I am very happy with the service so far.

It was a pleasant experience dealing with the service advisor. The booking, dropoff and pick experience was seamless.

I got my servicing done through the Mercedes benz Stevens Creek. The maintenance service was good. Although I did not find the staff very co-operative there. I just asked if they had a drop of service back home, to which I got a rude neglected reply. They could have politely said no. Overall happy with the maintenance (5 stars) but not with the staff there at Mercedes

My experience this time was great fast and easy Ethan was helping me and he is great and helpful

Just moved to the area and had to find a local dealer for my annual maintenance for our A Class lease. This was our first service on the car, and it was so easy. Drop off was efficient, communication was honest, updates and completion were timely. Pickup was even easier. Great experience

All was not terrible, the salesperson was nice, however it pretty much stops there. I specifically requested the loan go through MBZ finance, they acknowledged my request, I have perfect credit and financed 2 other Mercedes through MBZ finance, and found out days latter it was put through another source and I was never told that is what they were going to do. I checked the loan on the vehicle I traded and they did not pay off the entire amount, after being told they would. There are issues with the SUV itself and I will be taking it to a Mercedes dealer to have them diagnose and hopefully fix the problem. If I knew then what I know now I NEVER would've gone to the dealership and will certainly advise anyone I know not to buy from them.

I enjoyed purchasing my car from this location last May 2022. It all goes down hill after that?. 6 months later my car has error messages and tire issues that have me in and out the shop every two months. This is unpleasant because I have to cover Uber costs and almost never get a loaner vehicle. Yet my friends who introduced me to this dealership always got a loaner whenever their vehicle was down?

Quite friendly dealer and manager

Nice showroom. Friendly staff. Sales persons really know what customer needs. We would like to give special thanks to Cody B., Hector C. and Kamal M. for helping us in making our purchase. To be honest, we were not quite sure what model we wanted at first. People were very patient and explained all of the options and helped us in making an excellent choice. Thank you - Mercedes of Stevens Creek. We are so happy with our purchase!

We would like to give special thanks to Cody Blanchard for helping us in making our purchase. To be honest, we were not quite sure what model we wanted at first. Cody was very patient and explained all of the options and helped us in making an excellent choice. Thank you Cody and Mercedes of Stevens Creek. We are so happy with our purchase!

Service advisor Erika did an awesome job. She kept me informed and spent time making sure my vehicle was fixed and adjusted properly. All service advisors should be like her

I arrived 5 min earlier than the scheduled time. After checked-in I was asked to wait in the vehicle in line since my supervisor was busy at that moment. I waited in the car for 40 minutes until I became impatient and entered the office to find my supervisor. It turned out that she wasn't informed I was there. As an apology, she gave me a certain amount of discount for my tire service, which was nice. Looks like there was definitely some coordination problem at the place, you can do better!

I’m very satisfied with both my service advisor’s performance and how she handled my car issues. She also helped with the loaner which I needed badly. The service was performed as requested and more. Now my car is in top shape again, thanks to Erica and service dept, . Very professional, knowledgeable and compassionate is my description of her.

The service was great and I would recommend to all my friends to get their cars serviced there.

Dominick in finance is amazing!! Also Estelia did a great job during the whole process!

John was friendly and helpful, very professional!

For my regular B3 maintenance service of my GLA250, the serviceman was warm, helpful, responsive and very timely. The service was done as of the high standard of MB.

Great customer service, honest and straight forward.

Good service for brake booster recall (After extended time in the field and in conjunction with significant water exposure, corrosion might lead to a leakage of the brake booster)

Every thing was Great. Susan was waiting eagerly to help me

took my 20-yr old Mercedes wagon for repair/service. Nate and his mechanic took care of the issues with detailed (w/ photos) info for reference. Excellent experience.

I can normally find something to whine about when it comes to getting my car serviced. But TJ kept me informed, things were done when promised, and it was all easy. The extra work was under warranty, so I can't even complain about cost.

All the stuffs that I experienced in this place are good!

Great service on my big purchase. Would gladly do business here again.

Excellent pre and post sale service from JT and Ellen used car sales team. While I have had negative experience with the service department but JT went above and beyond to make it right. Very happy with the purchase finally despite all the hassles I went through with the service department.

pleasant and painless

Mr. Phil Ha is a considerate and nice dealer that I've ever met.

Great sales folks but the supporting staff is awful. Finance tries to scam you on optional packages. Service and parts don't answer the phone. Was much better about 5 years ago and then just went downhill from there. If I managed there, there would be a total rework.

Mercedes Benz of Stevens Creek is one of the best Mercedes dealerships in the Bay Area, and Ryan is the best salesperson you can ask for. Ryan helped me order my car and guided me throughout the process.

Their service was prompt and they did exactly what they said they were going to do. I liked getting a message from the technician that included a video of the vehicle undercarriage. Paying online avoided waiting in a cashier line.

The service Mercedes Provided for our AMG was excellent, Customer Service was fantastic. The only issue we had was the following. The only thing Mercedes did not provide was a replacement mirror that included a garage door opener. When we purchased the car, I ask the sale guy how do you set the garage door opener, he replied on the bottom of the Rear View Mirror are a few buttons, use the manual and it will show you how to program it. When we arrived at home I tried to program the garage door opener. Come to find out there are no buttons, when I contacted Mercedes they said I need to come in and talk to the Sales Manager, I did so a few days later and I was told by him that they will exchange the mirror when I come in for the service. This is when my wife was told that they can not change out the mirror. This was truly disappointing for the fact, I would have never accepted a car costing more then $50k that does not have an integrated garage door opener. We have two one for our Home and one for our Company. Now we have two garage door openers that are hanging of my sun visor.

Good and efficient Service advisor was in contact with me through the process and keeping me informed

Excellent service all around especially Bill too a great deal of time allowing us consider options and going through the car once we purchased.

Great service - particularly Dominick in the finance department. Exceptional

Excellent

Danny Ho provided very good and knowledge services as always.

My GLC had strong gas smell. I got an next day appointment from Mercedes-Benz of Stevens Creek. My advisor Danny Ho explained the problem very precisely and professionally, He also managed to have the technician to finish the work at the end of the day. I was able to get home on time with my car. Thank you Danny and Mercedes-Benz of Stevens Creek.

The service Professionals who go over what they are doing and provide good updates. When I picked up the car, the guy at the pick up counter was quite rude. It was the end of the day, but there was no real excuse for not speaking to me courteously.

Initially gave this place 5 stars but it is terrible now. Said they couldn't fix thee issue I was having so I took it to Fremont and they fixed it easily. Something as simple as getting an estimate for a repair is a hassle. Nothing goes smoothly with them.

Susan was the best person for helping me with the services that I need for my car. She cares and takes the time to provide me the information that I need. I really appreciate her help. A hundred stars for her service. Thank you Susan.

Kind and excellent service

I had a loaner, I drove only 11.6 miles total. Are you really going to charge me $10 per gallon on that? How very stingy!! After waiting for a LONG time at the cashier, I was told the computer was down then I have to wait another LONG time to get my car at the service desk, I was told the car is being washed. You sure have a SLOW car washer. Why didn't you wait until the car was ready (including being washed) before you call me?!

Everybody is super nice and very helpful , finally got my Tacoma, it’s a super nice truck

Good service, patient people.

I always have the best experience with my service advisor Susan. She is professional, personable and always available.

very good experience with my fix. Susan help me to get the loaner during my fix and provide me necessary updates.

Courteous and on time

Bad experience with Mercedes Benz Steven creeks,California by their representative

Very friendly and helpful staff!

The service is pretty good. The sales manager Phil Ha is very helpful and resolved my questions timely.

Worked with Steven and he was awesome!

For several years now I have been very satisfied with the service department at Mercedes of Stevens Creek and my service advisor Susan Sulimani, who is experienced, consistently professional and efficient.

Ethan Kurtz did a great job guiding us through the service that we did on our car. The car was returned to us clean and functioning well. We appreciate all the work by the mechanics who handled our service on the car.

I?ve been to a few dealerships but Nate always takes care of me and my car. I can?t say enough good things. He?s responsive and timely as well as honest.

Long wait to be checked in, after checked in I had to ask for the advisor a few times. Car was washed and left wet outside and inside.

Good service experience

I recently took my Benz for service at the MB of Stevens Creek. My service manager Susan Sulimani was very professional and prompt. All my service needs were met to my satisfaction and really appreciated a washed/clean car upon pick up. Thank you Susan for always making my experience at your dealership a positive and pleasant one. I look forward to my next visit. Thank you.

Customer service kind of not Ok, but the internet salesperson "Kamil" is phenomena.

As always we were welcomed, this time by Francine who was very polite, checked us in and prepared us for “friendly” John. As usual John explained exactly what the mechanics were going to do and gave us an estimate of the cost. Later on he called us and told us exactly what the problem was and the exact cost and asked for our ok. It never fails at Stevens Creek were the employees are all very friendly and willing to explain any questions you might have. It’s always a pleasure to go there! I wouldn’t take my car to any other MB dealer!

Customer service person very helpful and not rushed. Facilities clean and modern. Lead time from booking to service is too long . . . six weeks. Despite having an appointment they still needed my car overnight.

Service by Danny was great- professional, quick and friendly. A+ for everything service related- the car wash not so much!! Thanks Danny-see u next time!

John Stansberry was very receptive and of great service. Thank you.

I want to take this chance to say a huge Thank you for Mercedes-Benz Stevens Creek team for helping me to get my new dream car! You are so professional and I feel so lucky to get your help and support. Within a few hours a got approval, all the process went so smooth. I wish all the team a great success and lots of happy customers in 2023 and ever. Thank you so much! I'm enjoying my new Mersedes-Bez :)

I had a great experience with Marius(Sales) and Dominic(Finance) when purchasing my new Mercedes. I can't recommend them enough!

I would’ve given them half a star if i could Susan from the service department is the worst service advisor and the worst customer service representative i have ever came across, she’s rude always in a bad mood and always refuses to actually do her job, the second time my sister brought her brand new GLE for a recall and again Susan was there to provide the worst treatment ever! overall the dealership crew and the service crew are awesome but if you are assigned with Susan i only can tell you to change her asap.

Expensive but good service. The service advisor was very helpful and knowledgeable.

I would’ve given them half a star if i could Susan from the service department is the worst service advisor and the worst customer service representative i have ever came across, she’s rude always in a bad mood and always refuses to actually do her job, the second time my sister brought her brand new GLE for a recall and again Susan was there to provide the worst treatment ever! overall the dealership crew and the service crew are awesome but if you are assigned with Susan i only can tell you to change her asap.

got tire pressure checked and wiper blades replaced. Also got car washed as a plus.

Nathan is an impeccable serviceman and the entire Mercedes staff makes you feel like family with the quality of customer of service. I’ve been here for years and always felt comfortable with leaving my car with them. I highly recommend bringing your Mercedes here for any service needs.

Work was for class action suit repair work and also for a recall notice for defective software for my water pump. First, it took quite long to get appointment for recall work. No loaner was made available to me despite the long lead time for my repair and also that this was recall and warranty work. My service advisor (Susan) texted me to say that my car was ready. I told her I was “On my way”. When I got there my paperwork was not done or ready and she was nowhere to be found. The cashier had to go to her desk to get my paperwork. I waited for about half an hour. Once I had my car and had left and was reading my paperwork. I see a notation that the service mechanic noted that my car was starting slowly. No one let me know this before I left to pick up my car or asked if I would like to have this diagnosed. They had my car for more than one day so it was possible to have let me know. What was very upsetting beware that I had already authorized $300 for diagnostics (that weren’t used). Susan and I went round and round as to why I had to authorize $300 when I was there for recall work and warranty work (I have my own ODB reader to at indicates my issue was related to my extended emissions warranty). I will have to make another appointment to have the slow starting issue diagnosed. I feel that these folks just do not value their customers’ time. After my appointment was done, Mercedes’ Benz of Steven’s Creek started to immediately spam me with emails that I needed to have my brakes worked on and also replace my tires. My brakes were replaced a few months ago (they are fine) and my tires were JUST replaced three weeks ago. They are brand spanking new. It is clear that they are not actually inspecting my vehicle. With this attention to detail, how do I trust they are actually inspecting my car or are even doing the work I went in for? I’m concerned. This is why I no longer let them service my car for day to day work.

Had a great experience getting my car serviced here. I had a concern after the service and Erica quickly made an appointment for me and got my concern checked out properly. She made sure that the work was done to my satisfaction.

Exceptional service. Courteous and helpful professionals. I truly appreciate the support from their Service team though it was way past their business hours. Thank you !

Nate was my service associate as I went in for tire replacement after getting a flat. He helped me out in choosing the correct set of tires and set me up with a courtesy vehicle even though I hadn’t been able to book one due to the nature of my emergency. Also appreciate the the quick turnaround on the repair. Thanks!

I have been going to Mercedes of Steven's Creek for service for over 10yrs. These past 2 visits have had much longer wait times, specifically at loaner pick up and getting my car back even after I paid online and scheduled my pick up time. They only had 1 person managing the desk. He was working as fast as he could but needed more help. A group of 5 of us customers in line asked for a manager who eventually came over, looked for a key for something else, and left even after seeing the long line.

Bill is probably the worst salesmen I have ever met. He lost my 80k sale. Thanks to his unmotivated attitude. If you come here, try to go with somebody else.

Car running great. Erica did a good job following up and listening to my concerns. Only miss was the interior light I mentioned but it can wait for next time.

Erika was excellent - kept us informed - good recommendations

great customer service and communication

Ask for Kamil Eshagh, great sales manager who will help you find what you need.

Super expensive to diagnose problem ($300), and super expensive solution proposed ($6200) - and kept the car for five days. Took the car to a local repair shop, diagnosis cost $54 and 20 minues, and proposed solution cost $500.

This review is for their service department. I've always taken my car to this dealer for service with Nate Jones as the service advisor. I have zero complaints about Nate and his service. He's always on top of things such as; making sure my concerns are addressed and TSB/recalls are completed while the car is in their hands. His service is truly unmatched. Not just him though, the guys that usually attends in Loaner car/service drive are always courteous and easy going! Thank you Nate and team

Great customer service

After a small issue after dropping off my car, the Stevens Creek location went above and beyond to make things right and correct the situation. I so appreciate all that they did!!

Danny Ho my adviser is excellent and responsive always

Sales team provided excellent customer service Very knowledgeable and friendly

My first time to use this location to perform the annual service on my AMG. I’m very pleased with the service . My car is performing better. The car was immaculately cleaned by hand . Great detail cleaning inside and outside.

Over all maintenance work is good but I am most dissatisfied with their charge of $115 for a small and simple non-technical work of exchanging the left tail light bulb which any car owner can do. For such small non-technical items they should have a fixed and reasonable price for them instead for by the hour rate which is intended for skillful and technical jobs. The Service adviser said she would reflect to the management and said she would credit back $115 to my credit card.

Service was quick and timely. Service advisor Ken was really helpful. thanks guys.

Special recognition to my salesman Hector Cruz for being transparent about my C63s. In fact, even after I purchased the purchase, Hector continuesly answering my emails in regards to my purchase. I know i only bought a car but Hector treated me like i bought a house where customer service was above and beyond expectations from a car salesman. We need more like him in this world.

Mr. Stansberry attended my car almost immediately after I parked. He was very professional and explained that besides the safety recalls, the tires of my car may need to be replaced as soon as possible. When my vehicle was ready, Jone found me in the lobby and explained the job performed on my car and once again emphasized about tires replacement. He was very nice. I am happy that John is my service advisor.

Car was promptly attended to at check-in, however subsequent information less than desirable. …. Service advisor tried to upsell a battery saver, saying unless I drive the car “30 minutes A DAY” the battery would eventually die. The battery is 10.5 months old. …. When picking up the car, they did not check paperwork properly and almost gave me someone else’s car. This is the second time this has happened at this dealership.

The dealer had my car for 16 days just to replace the front O2 sensors. They never offered me a loaner. When I complained they said "we're sorry". This was the third set ofO2 sensors in 50,000 miles. Says little for Mercedes quality. It cost me $3200 which I found out was about twice what I could have paid elsewhere. I will never go back to this dealer again.

Wouldn’t go any where else.

Worked with Danny Ho - the most responsive rep ever! Danny has my upmost recommendation.

Great service and attention from their team. I started talking with them by phone with Marvin and I went on the weekend to finalized the buy. Jim helped through the process of purchase and everything went smoothly.

Using this dealership for the past 8 years for leasing new vehicle every three year. Very nice and honest personnel, process is smooth and relatively fast. Pretty big selection of cars to test and buy.

EddY is great! I consulted him over the phone before bringing my car in. He was prompt in helping and taking care of the matter. I had hit a pothole and damaged the tire. He did a thorough diagnosis and handed the matter over to Marco. Michael contacted my insurance and the body shop and did all the work without me being bothered. Both are great guys!

I came in to purchase new wiper blades after one of my wiper blades flew off while driving in the storm. I recently had my windshield replaced from an unrelated glass company and my windshield wipers did not seem to be working properly. Charlie Fish, one of the associates at Stevens Creek Mercedes inspected my windshield wipers and discovered that the arms of the wipers had not been properly secured after I had my windshield replaced. Charlie took my car into the garage himself and ensured the wipers arms were properly reattached at no extra cost. Thankful for Mr. Fish and the rest of the team at Stevens Creek Mercedes !

purchased 2 cars from this guys lately, was able to get a greate deal overall, my sales rep Jeyson was very helpfull and responsive during a process, highly recomended

I had a positive experience at Mercedes Benz of Stevens Creek. My advisor, Susan, was helpful, as always. The services was done quickly. I also enjoyed the car being washed and vacuumed before it was returned to me. It did take some time to wait for the loaner car, but all in all, with some planning ahead, I'd highly recommend this location for any of MB related services.

Excellent customer service and amazing service advisor!

Ethan is AWESOME!!! Great customer service! Very informative and timely.

Ethan is always the best service advisor He goes above and beyond every single visit ! When I get Ethan I always know I?m in great hands ! Keep Rockin Ethan !

Good service Excellent services Mercedes Benz service is good stevens creek Mercedes Benz is best

The service team is always comprehensive, polite and professional.

My sales representative, Ray Gioiosa, was great. Very attentive to the configuration I was looking for and both Ray and the dealership went out of their way to work out fair purchase terms for our new AMG GLC 43. I would highly recommend Steven's Creek MBZ for your next MBZ.

Great Service a good dealerships to take your car to

Everything is as expected, from a quality dealership

Even though some people had called in sick, Nate was there to check us in within a reasonable amount of time. He was friendly, professional and explained all our options. My car was done, courtesy washed and Cloroxed inside on time. I’ve always loved the service at Stevens Creek MB (we’ve purchased several cars there - some used, some new - customers for over 15 years.)

Overall, good experience with car service, with respect to honoring the appointment time, explaining what will be done, and follow up update, after the service and pick up notice.

Danny at Stevens Creek Marcedes gave us a good service menu recommendation. He can maintain my GLC in good condition with minimal cost.

The service technician was very courteous, answered my questions and was able to provide me the timely support.

Great experience buying a new car! Our dealer was very friendly and gave us a great deal!

Issues I had they wanted me to make another appointment to service

We purchased a used car from this dealership. The dealership is owned by Auto Nation and they have a no haggle policy for used cars. We called to make an appointment and the salesperson verified that the car was still available and was on time for the appointment. The salesperson was nice and pleasant to communicate with and work with. We went for a test drive and then looked around the car. We liked the car and decided to move forward with the purchase. The purchase was mostly straightforward as well. The finance person we were handed off to was pleasant to communicate with as well. The car was being detailed while we were finishing the finances. Once the finances were complete the salesperson came to meet us and informed us that there was only 1 key fob available for the car. This was a minor disappointment to find out, especially after the car was purchased. When we got home, once we removed the paper protection on the floor that the detailing people had put down, we also discovered that the floor mats were missing for all of the seats. We called the salesperson and asked if he could talk with the detailing people to locate the floor mats so we could pick them up. He returned the call in a prompt manner and said that there are no floor mats for that car. This was another minor disappointment. Whether or not it was the intention, there is the perception that that information was purposefully concealed. I think that if this information would had been made available before the purchase decision, we still would have gone through with the purchase as the dollar amount to replace the items is somewhat small, plus there would be a more positive buying experience and more trust established. I think it is best that all of the information be presented to the customer as it builds trust. The dealership should have some record of the car and documentation that the salesperson can read before selling the car, so they get an idea about the car, such as only 1 fob, or missing all floor mats, or other details and communicate that to the prospective buyer. As it stands there is a minor bit of disappointment that Mercedes Benz of Stevens Creek was not forthcoming with the information and made no attempt to have any sort of compensation in the matter. Some small things like this unfortunately leave a bit of a negative feeling even though the rest of the buying experience was fine. It is a bit of a shame since it is a relatively tiny amount of money for replacement floor mats and a second key fob given the purchase price of the car. This is probably something that a customer can and should ask about during the process, but with so much going on we didn’t ask, so definitely something for us to take away from the experience and to be more prepared next time.

Every time I have come to Mercedes Benz of Stevens Creek, I have elected to go with the representative Erica. She has and continues to be there, present in the moment, and attentive to my vehicle needs. In addition to this, when I've needed accommodation for rental vehicle Erica has been above and beyond the Call of Duty to assist me in making sure that I am still mobile and capable of getting to work on time.

It is a peace of mind to have the car serviced at the dealership with factory trained technicians. The process is easy for drop-off and pick-up, but better to have an appointment so you can get a loaner car. Most of the times you have to book way in advance. Their labor price is on the high side.

For 2 weeks after buying the car, I couldn't use the 30 minutes free charge. Every time I have to call for help. Sometimes pay for charging. Now everything is working.

Very smooth and pleasant experience buying a car! This is my second time buying a new car from this place and both times it was great! Really appreciate the patience sales folks had with me as I've been bugging them for quite a while before buying. Also love how smooth, quick and calm the paper signing process went. Facilities are great - super spacious and clean.

Great service. Took me in by just dropping at the dealership. Great and professional advisors.

It was an excellent service provided by steven's Creek of Mercedes Benz, Ethan has provided with updates and provided with best service.

My experience was second to none. The team at Stevens Creek Merdcedes-Benz.

Very efficient and customer-oriented service. My vehicle was already at the service site before I was asked to digitally inspect my car by taking photos directly from an phone app, not photos uploaded. My advisor, Ethan, helped me to find my car in the repairmen garage and met all the requirements from the app. Appreciated the help very much.

The sales are very experienced, understand customer, learned our requirements quickly, get to the point and find the right care right away.

I was not going to write a review since I did not have anything good to say but got so many reminders that decided to do so. Their quality of work is good but the prices have become exorbitant and ethics are questionable. Each time they try and run up the bill to $8000 to $10,000 recommending repairs that are not justified. Replace Tail light on SL500 is $900, Windshield washer leak fix is $1,500. They said engine mounts have collapsed $2K to fix and then when I said car runs smooth they said OK to postpone for another year and see if we need it! 4 tires replacement, balance and alignment was quoted $1,700 and after I questioned they dropped it to $1,200. This is similar to what happened last year for my S550. The GM saw my review and called me and offered a discount. They are decent people and I know Covid was hard on business but quoting for repairs that are not needed or charging ridiculous prices is not fair to the customer. I love both my cars but will never buy a MBZ again based on the service.

Excellent Customer Service and Service work done on my GLE350 highly recommend for any Service Work needed. They're the Experts!

The service was great and courteous. My advisor was particularly helpful.

Was here for repairs. Waited over 30 minutes for my Service Advisor after being checked in. Then I had to go to his desk to get the process started of servicing the auto. My experience as far as service goes has been less than desirable.

Check in and dealing with Danny Ho is always a pleasure. Picking up is a totally different story. We must have been walked by at least 6 times waiting to pick up our car. I felt invisible, not even a look. It was rude and disturbing.

Ethan is my Service Advisor at Mercedes-Benz of Stevens Creek. He is courteous, and professional and is in constant communication with the customer as to the status of repairs or maintenance and when the car will be ready. I have had the most positive service experience at this branch because of him. The loaner is always ready at the time of drop-off. I can drop off the car the evening before and keep track of the progress via emails and texts. Ethan explains all the charges ahead of time and keeps me abreast of the progress via email. The technicians are also very knowledgeable. I never had to take my car twice for the same problem. They always take care of it in the first visit. Overall, I give them five stars.

I purchased my Mercedes from another dealership that is to far to travel for maintenance. I have my maintenance done at Stevens Creek and could not be happier. Great service.

the best service the best attention they help you in all aspects I honestly recommend it without a doubt more because they have people who speak both languages ​​as well as English-Spanish, they specify all the details and help you with the process to be able to put a car to me are the best and the Diler sihp

John S. has been my service advisor for 8 years. He has proved to be reliable, friendly & I trust his knowledge and recommedations.

Beautiful showroom and friendly staff.

All is well. Ethan is great. He arranged for a timely appointment for me and it all went very well.

I had a great experience during the process of buying out my lease. Cody and Kamal helped me. I will definitely say that this is the best car buying experience so far for me.

Its really fast and precise to deal with Troy I been in other dealer this is the best and everybody so nice

I had been going to this dealer for 25 years, the service and interact with the employee are very good, but I must say 20 years ago, I had better relationship with my advisor, more personal, more comfortable to discuss issues.

Excellent services and solid communication. Very accommodating to the customer's needs. Recommended service, but were not overly-aggressive. I didn't feel pressured at all, and my service was completed on time and as quoted.

Great service, friendly and knowledgeable staff! I can especially recommend our advisor John Stansberry. He gets my car always ready in time, is responding quickly to emails, and always makes sure I get a free car wash before I pick it my car. Thank you!

I have had a great experience since purchasing my 2021 A220 in April of this year 2022.

I've scheduled the appointment with a loaner car for some leaking issue. Danny Ho was referred to my by my friend, he is very courteous, knowledgeable and professional. I am really glad that I got to meet with Danny. Drop off/pick up is super easy, and the facility has improved a lot from my last visit long time ago.

Good staff explanation and stream line service. My car had appointment on a day the service department was over booked so I can't pick up the car till next day. I have to leave my car there unnecessarily for one day.

We had a very good experience with everyone in sales. The problem we had was with the service department. There was a small part, lever that releases the rear seats of the car, that was broken & we were told it could be fixed the next day. We made multiple calls to follow up and the service department never called us back. We continued to call the next day but still got no follow up. We were in a time crunch to get this done because the car was being driven out of town. We finally went in person to talk with someone. The both people we spoke with were not only rude to use but also to the sales person trying to help us. When I asked to speak with the service manager a lady named Susana said it was she and continued to be rude. She said it could take up to 4 days to do and we would need to leave the car. She was making switching out a small lever/latch in the trunk into a ridiculous feat. We did not have time for her nonsense. I went back to the from and someone stepped in and was able to get in done in less than two hours. I did not appreciate the attitude and rudeness from the service dept. Neither woman were nice or accommodating in any way. I felt bad for Mondo, our sales guy, because they were extremely & unnecessarily rude to him in front of us. I hope we have better interactions with the service dept in the future but am a little worried after this.

The process of getting a loaner was as slow as molasses. The return process was the same. My car was blocked by another vehicle and they couldn?t find the keys. Then my car was dripping wet and the kid told me to just drive it and it would blow the water off. I didn?t expect this from Mercedes. The service rep Eathan Kurtz was wonderful.

Mercedes Benz of Stevens Creek has the best sales and service team . Thank you for all your help Goran and Susan on the service team. Great customer service and I highly recommend this place if you’re looking for a new or certified preowned vehicle.

Courteous personnel, clean facility, easy process, excellent service rep. New loaner car. Smoothe and hassle-free.

My car buying experience at Mercedes Benz of Steven’s Creek was traumatizing. I had communicated with the dealership before arriving to view the GLC300s. Our sales person, Steven was very pleasant and showed us used cars on his computer. We were not asked if we wanted a new car. Steven told us they had a promotion on the used cars with an interest rate of 2.99 percent. That rate immediately grabbed our attention. He showed us a 2022 GLC with about 8,000 miles. We decided to go with it because of that interest rate. The dealer offered a $4000 for our Rogue as a trade in but Car Max had previously offered us $6,000 so we drove to Car Max and sold our car. Steven came to pick us up from Car Max and brought us back to the Mercedes dealership, to come complete our purchase. My husband and I filled out the application. We both have excellent credit scores over 800 so we knew financing would be a breeze. After a while, Steven returned with another manager to let us know the 2.99 interest rate was only valid on used cars from 2021 and not applicable to 2022 vehicles. At that point we were stranded since we had already sold our other car and had no way to drive back home. We had a heated discussion and the Steven’s manager said there was nothing they could do to help. Leaving without buying a car wound make it hard to get back home and get to work during the week so we ended up buying the car at an interest rate close to 6 percent. I even pointed out to the manager their website had lower interest rates but he said they do not match what their website states. The cigarette lighter cover in the car was broken and we were told they would be replacing it but the parts department was closed so we should be expecting a call for that. Steven sent a follow up email a week after and I expressed my frustration with the car buying experience. I followed up again to inquire when the cigarette lighter cover would be replaced. My emails have been ignored. Buying a Mercedes was supposed to be a dream experience but I find it hard to get over how we were treated and continue to be ignored. A Mercedes Benz dealership should have better customer service!

I waited several months to have a new car but it was not arrived on time. The dealer provided me another car ( which was better than the original one) with the same price of the original one. They helped me find a low auto loan rate. The whole process was about 4 hours. I was very satisfied with the service.

Buying new or used Mercedes

Excellent service especially Mr. Tony Chiem.

I walked in for test drive and got harassed by Marius about how Ukraine should surrender to Russia.

Didn't buy a car just service but Vincent went above and beyond! I know where I'll be buying my next car! Thanks!!!

Service has deteriorated significantly over twenty-five years as a customer! If it were not for Charlie Fish I would be a former customer.

Just bought a C350 here from Asad Hanif. Very nice guy, excellent salesman. He took the time to go over all of the features of the car with me? It was very nice of him he didn?t have to do that, and I really appreciated all of the extra help with getting the car ready for me since I bought it before they even had a chance to fully inspect it and clean it up after the lease return. I would definitely highly recommend him. I got a great deal on the car. I love it! ? Also big appreciation to the finance guy Abdul Haya and the sales management team for honoring the online price even after I had signed all of the paperwork at a substantially higher price? You guys are absolutely awesome! I am a very happy customer!

Just bought a C350 here from Asad Hanif. Very nice guy, excellent salesman. He took the time to go over all of the features of the car with me… It was very nice of him he didn’t have to do that, and I really appreciated all of the extra help with getting the car ready for me since I bought it before they even had a chance to fully inspect it and clean it up after the lease return. I would definitely highly recommend him. I got a great deal on the car. I love it! 🙂 Also big appreciation to the finance guy Abdul Haya and the sales management team for honoring the online price even after I had signed all of the paperwork at a substantially higher price… You guys are absolutely awesome! I am a very happy customer!

I appreciate the attention to detail and outstanding customer Suzanne provides each time.

A great experience from start to finish. Staff was always approachable, friendly, and patient.

The service manager John was great. Very thorough, friendly, and professional. He kept me informed on the repair. It was a major repair. The car was in the shop for 5 days. John kept me updated with the progress, so I was not worried at all. The car was completely repaired. Running like a champion again.

Great service provides complimentary car. Long wait to get the car in for service.

My service manager was a complete profession in all aspects of her job and created a pleasant experience for all the service i needed at this time. I would be deeply disappointed if I was not able to work with her again in the future.

I brought my 2020 Convertible AMG E53 for a repair and I can't say enough how professional and helpful the team was. Danny H was my my service advisor and he was absolutely amazing! Thank you!

The service at all levels are outstanding! I am very satisfied and pleased to continue my long relationship at this establishment.

Just picked up 2022 EQS580 - the car is fantastic. I've been in touch with the sales people for many weeks before I actually decided to go forward with this particular car, I test drove an EQS450+ and have EQS450 SUV on order. But finally, the dealer agreed to make a deal on my dream car - the 580, which is an absolute joy to drive - it feels like I missed the last 10 year of car industry developments. I wanted to thank all the staff for their patience with me and making this happen. The actual buying process was super smooth, calm and stress free - just like the car itself. This is a second Benz I'm buying from MB of Stevens Creek and will definitely come back if need another one!

It would have been nice to have met my service advisor, even for a few minutes, when I dropped my car for the appointment that took forever to schedule. And still without a loaner!

I’m supposed to get a refund for a remaining maintenance service after paying off the car I bought here, and got a new Mercedes from another dealer. I have contacted a representative, provided the info they need. I followed up numerous times but haven’t heard back. I then went to the dealer again and just realised the representative no longer worked here. A manager then talked to me, got another representative to handle my case. But they didn’t seem bothered to help because I’m no longer their client. I’m standing at the entrance for an hour with lots of documents they need without getting a seat. They checked my documents and still said a form that I’ve never heard of is still missing. They asked me to call the HQ for more information knowing that it’s not their working hours. 3 different people handled my cases from my two visits, and I still haven’t got any clue on their procedure for getting my refund. I thought I went to a Suzuki, it’s so disappointing to get this kind of service at Mercedes Benz simply because I’m no longer their client.

Very professional staff…they are always after customer satisfaction…they offer complementary car wash & complementary drinks…Danny Ho has been our customer advisor for over 10 yrs & every time has always over- exceeded our expectations…thank you so much❤️

The staff was just nice enough for the service process. Even though I came late to my appointment, they gave me a great accommodations for everything.

This is my second new vehicle purchase from your Dealership. Received courteous, professional service from your Sales Manager, Goran Muftic, Sales Team member Bill Infald as well as Kamal Massoudi, Customer Financial Services Manager.

Awesome service and selection of cars !!!

My service advisor kept me up-to-date with the repair of my vehicle and the completion date. Dropping off the loaner car and picking up my vehicle was quick and easy.

I had two service alarms. One was repairable- six battery replacement. The other alarm was not active I had a damaged AC back seat vent which I asked Troy to survey. His recommendation was to discuss as cost was going to be $1300. I glued it in place Windshield pitting which causes loss of vision in direct sunlight. Mgr JT helped and will pay for the labor. I have a 10/17 appointment for replacement. Equitable for my July 11-2022 purchased 2015 GLK350. Just faced with discovery in last three weeks during Fall seasonal direct sun acc SS to my home.

Danny Ho provided great service. He helped me fix 2 callback issues, and also checked out a concern I had with my engine. He was kind and prompt in communication.

We have been getting our 2015 ML 400 serviced here since we acquired it. Our service advisor, John Stansbury is easy to connect with and pleasant. The whole service experience is very polished and professional. We always get our car back clean and the repairs have always been faultless. The only thing that I would suggest is that they could add a little signage so that drivers know what to do when they bring their car in. I'm always a little confused about which service line to enter and whether I should stay in my car or go in to find someone.

Charlie Fish really took care of me and immediately addressed my problem. Very satisfied

Great place to take your car for maintenance - good people

The young gentlemen working the loaner car return had no sense of urgency to get your car returned. My car was cleaner when I brought it in. Water spots everywhere.

I always get tremendous service from my technician, Danny Ho. He is the best I have ever encountered.

The service advisor (Danny Ho) at mb of Steven?s creek has done an incredible job with my car for many years now . I?ve reached out directly to him for critical repairs and he?s been able to fit me into the service schedule at short notice , and has always been honest and transparent about the work needed . Trustworthy and reliable service , every time . I highly recommend Danny and mb of Steven?s creek .

The service department and their texting service is awesome!

Excellent service,great price,my GLS 450 so far run very good.

My sales person, Steve Kirksey was outstanding, five stars. BUT we came for a 10:00 am appointment with your finance department (we were paying cash for the car) and though SEVERAL people saw us waiting in front of the offices we did not speak with anyone to finalize this sale until 12:23, or two hours and 23 minutes after our scheduled appointment. THEN. the person who spoke with us was TOTALLY incompetent, made several mistakes on the printed material he wanted us to sign and was annoyed when we refused to do so until he corrected his mistakes. Finally he got some help from an associate who seemed more knowledgeable and after an hour and 32 minutes the paperwork was completed. I can only imagine how long it would have taken if we were not paying CASH!!!!! The only good thing about this entire process was Steve Kirksey who sold us the car. He gets a 5plus in my estimation. His customer service was definitely a five. The rest of the purchasing service was dismal.

Asad did a fantastic job for my purchase of EQS 450 SUV. Clear & prompt communication, fast on responses on purchase day and even after the purchase for any of my questions. I strongly recommend other to ask for him when trying a new vehicle.

Excellent customer relations from the service representative and loaner car people. Repairs done well also, car returned clean too.

Jammie is a great advisor. Really enjoyed talking with him.

Obtaining my Amg gt was a complicated process as the 2016 car required a number of fixes. Everything was expertly and thoroughly done.

Overall great experience, I would recommend this dealership over other dealerships in the area

Eileen a great sales perosn she is very helpful and kind

Purchased a 4x4 sprinter from Jim, he and the rest of the dealership were easy to work with, and they didn't charge the markup that many other northern California dealerships were charging. the process of buying and taking delivery was painless (or as painless as possible given supply chain insanity), and Jim kept us updated on the status of our van to the best of his abilities. couldn't ask for more from a dealership!

Each time I've had service done, they did a great job getting me in and out the same day! Very impressive, considering the number of vehicles they service each day.

First I?d like to state that the problems I have with the service department or not with the people or the technicians that work there. My understanding is you make an appointment and on that day your car gets serviced. This is the second time I brought my van in for warranty work and the second time they?ve had it for over six days. Ethan who is my service advisor did an outstanding job letting me know when my car would be ready. Unfortunately they have this word Q so if you take your car out you lose your place in the queue. I think they?re understaffed with technicians who actually work on the vehicles. The service department does a lot of work. It?s the management that over books the service department. If I bring my car in on the date of my appointment I expect my car to be serviced that day. The appointment itself was a month and a half out the very first time and a week later the engine light went on again. This time it was three weeks before I could get in and six days to fix the problem. Dealing with this problem at this dealership makes me not want to buy another Mercedes van. Bought one and 2016 and another in 2021. Don?t think I?ll ever go back to this dealership again if I need warranty work done. I use my van for work every day and they had a total of 11 days in the shop in the last two months. Not fun. I?m seriously thinking about selling and buying a Ford van in Santa Cruz where I live.

Everything is good as expected. Service advisor Susan Sulimani was really helpful.

Shaheen Baigzad who was my sales associate was very patient especially after I took delivery of the car. This was my first electric and I had lots of questions. It was a good buying experience

Excellent service appointment as usual. Brought my car in for scheduled A service and passenger side strut replacement. Repairs were performed and vehicle was ready for pickup as scheduled. Highly recommend this service department.

Ask for Asad, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff.

My service advisor was readily available and waiting. Even called to ensure I was on my way as there were a few people waiting for loaner calls before I arrived. Then my car was not going to be ready that day and they would deliver it at no charge the next day. I live over an hour away - no problem - we'll have it there in the morning!

I was recommended to this dealer by a friend and the car buying experience was a very friendly and quiet simple event and done smoothly without pressure or hassle.