I needed to get my radio 'code' because of a recent change of battery. When I first called, I was given a code, and was told that if it did not work, I would have to come into the dealer and get it set, but that the service would be free. So I said, "Can I make an appointment now, so that if it does not work, I already have an appointment? And he told me, "No, you do not need an appointment, just drop in. It is like a 15 minute process" The code which I was given did not work, so several days later, I called to verify that I could just drop in, or whether I needed an appointment. This time, it was a lady whom I was speaking to, and she said "No, you do not need an appointment, just drop in. It is a 10 minute process". So the following Friday, I took time off from work and went in to the dealer. I checked in with the receptionist, and was told to go to the waiting area, which I did. Half an hour later, nothing had happened, so I checked with the receptionist, and she called to the repair shop. Then she told me, "Sorry, things have changed, and now you need an appointment for that service, and we cannot do it now". Needless to say, I made an appointment for a week later (The earliest that they could do it). So once more, I had to take time off from work. I checked in and they took the car. An hour and a half later, I was told it was ready, and when I retrieved the keys from the Service Representative, he told me that it wold be $95.00 !!!!!!!!!). I explained to him the whole ordeal and I refused to pay.
Ruben Ramos
May 5, 2017
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