They make you feel pampered as you should. Best service at a car dealer I’ve ever experienced since my move to the US...

The service was great and I really like my adviser. He is one of the best in terms of knowledge and follow through.

STAY AWAY!!!! My entire experience with Mercedes-Benz of Steven's Creek has been a nightmare! These people sell defective cars and do not care about people's safety!! I wish I could give less than a star! I purchased a second-hand Subaru from the dealership that included a 90 day warranty, and 5 day return policy. The car was sold to me as in perfect condition, with a clean CARFAX report. On the drive home, I noticed the right mirror shaking dangerously - the whole plastic casing was broken. I brought the car back immediately and requested a return as I didn't want other undisclosed problems down the line. They convinced me to keep it and assured me they would repair it and do a full inspection. My new car was in service the whole first week I had it. Said inspection came out showing everything in perfect condition. A month later, I went for an oil change at Subaru and asked for a multi-point inspection because the car didn't feel right and had been making lots of strange sounds. The report showed that the front axel needed immediate attention. I had had the car for just a month at this point, and was still covered by the warranty. I checked, and axel parts are covered in their limited warranty. I tried contacting Mercedes-Benz of Steven's Creek every day and only got unreturned voicemails. I had to drive twice from Santa Cruz to San Jose just to be able to talk to someone, and kept being bounced around between sales and servicing. I was told that this was actually a pre-existing condition they had been aware of, but had concealed to me. Only the threat of legal action got them to actually listen and eventually take my car into service. When I got my car back, it sounded and felt even worse than before! I drove halfway down the street and immediately turned back. I asked the technicians to test drive it down the street with me or just simply just listen to the car and they told me to come back as they were closing. I went straight back to Subaru for a full inspection and they told me the axel had been replaced with an even worse condition after market one that was leaking grease, that the rotors were now out of round, problems with the wheel bearings, and shake and vibration at all speeds including when the vehicle is stopped. Instead of repairing it, Mercedes-Benz Steven's Creek only further damaged my car, causing $2000 worth of damages, while still under their warranty. The steering wheel and paddles shake when braking and it feels like the axel might break at any moment cause a big accident, and feels very unsafe to drive. I haven't really been able to use my car since they "repaired" it. I have all the paperwork and proof showing their wrongdoings and will be taking this to court. You'd think that a business using the name of Mercedes-Benz would uphold some sort of standard, but the service here is appalling - avoid this business at all cost if you value your safety!!!!

Dianna and her manage Safi were knowledgable and helpful during my family's visit. She helped us lock down the model after test drive and found the right interior/exterior colors that my family liked. Very pleasant car shopping experience. Highly recommended.

STAY AWAY!!!! My entire experience with Mercedes-Benz of Steven's Creek has been a nightmare! These people sell defective cars and do not care about people's safety!! I wish I could give less than a star! I purchased a second-hand Subaru from the dealership that included a 90 day warranty, and 5 day return policy. The car was sold to me as in perfect condition, with a clean CARFAX report. On the drive home, I noticed the right mirror shaking dangerously - the whole plastic casing was broken. I brought the car back immediately and requested a return as I didn't want other undisclosed problems down the line. They convinced me to keep it and assured me they would repair it and do a full inspection. My new car was in service the whole first week I had it. Said inspection came out showing everything in perfect condition. A month later, I went for an oil change at Subaru and asked for a multi-point inspection because the car didn't feel right and had been making lots of strange sounds. The report showed that the front axel needed immediate attention. I had had the car for just a month at this point, and was still covered by the warranty. I checked, and axel parts are covered in their limited warranty. I tried contacting Mercedes-Benz of Steven's Creek every day and only got unreturned voicemails. I had to drive twice from Santa Cruz to San Jose just to be able to talk to someone, and kept being bounced around between sales and servicing. I was told that this was actually a pre-existing condition they had been aware of, but had concealed to me. Only the threat of legal action got them to actually listen and eventually take my car into service. When I got my car back, it sounded and felt even worse than before! I drove halfway down the street and immediately turned back. I asked the technicians to test drive it down the street with me or just simply just listen to the car and they told me to come back as they were closing. I went straight back to Subaru for a full inspection and they told me the axel had been replaced with an even worse condition after market one that was leaking grease, that the rotors were now out of round, problems with the wheel bearings, and shake and vibration at all speeds including when the vehicle is stopped. Instead of repairing it, Mercedes-Benz Steven's Creek only further damaged my car, causing $2000 worth of damages, while still under their warranty. The steering wheel and paddles shake when braking and it feels like the axel might break at any moment cause a big accident, and feels very unsafe to drive. I haven't really been able to use my car since they "repaired" it. I have all the paperwork and proof showing their wrongdoings and will be taking this to court. You'd think that a business using the name of Mercedes-Benz would uphold some sort of standard, but the service here is appalling - avoid this business at all cost if you value your safety!!!!

Marvin from the Sales Dept has always been very helpful when we bought our car.

Mr. Raul Lopez, your Assistant Service Manager did an excellent job. I gave 4 star only because on overall rating due to time my car was turnover to me when I picked it up. The attendant handed to me the car with so many dried leaves and dirt debris on top of the car. Mr. Raul Lopez saw it and tried to help me cleaned it, but I said I'll just do it myself. The time I brought the car in, it was immaculately clean and Mr. Raul Lopez can attest to it. The painted surface by touching it is very smooth with a newly wax like feeling. However, when I arrived home after picking it up from your dealership, the touch on the external painted parts is kind of rough as if water scale dried up on it. You will not visibly notice that because of the white color paint. I think they washed the car and did not hand wipe dry it with appropriate rags.

Steve Kirksey is incredibly knowledgeable and helpful.

Charlie fish Is excellent! The inability to have a driveway repair at noon, because the repair staff (all of them) go to lunch is a very serious lapse in what is generally excellent customer is a problem. Many customers chose to seek modest repairs during their lunch time.

Provide great repair service. The service people are very professional and polite. The service was done on time, and I was satisfied with the service.

Nate is very knowledgeable, courteous and does the best job and on time I can really trust him with my car and that the repairs and servicing will always be exceeding expectations Thank you Nate!

We purchased a pre-owner certified car 5 years ago from them and brought to car to the service whenever it needed. Then recently sold a car to them. Each and every service they provided was very professional. We also cannot say enough for Charlie Fish. He made the service appointments felt like spa days; every detail was covered, communicated to us in a timely manner. No hidden costs, no tricks. Professional and good service! Thank you!

Great service from Jay as always......easy to schedule and pick up

I did not purchase the car here,but should have. No other comment on that. Excellent service advisor, part, car pick up etc.

My service representative, Susan Sulamani, is competent, professional and caring. She goes beyond and above to make sure her clients have a pleasant experience from the moment the car is dropped off until it is ready to be picked up. The service technicians are competent and helpful in performing what is needed and not creating extra repairs that are not needed.

The customer service is amazing! Professional, on-time and competent!

Excellent experience and the facility it just gorgeous. Tony C Was very helpful and I would refer him to anyone purchasing a car. Great car buying experience here at the dealership.

Good Services overall. Reception desk staff are very nice. My only concern is the service charges, which is $225 for diagnosis , too high for a senior like me!

Edwin was provided great service during my visit for the Service B. My only complaint is how expensive the service B is. Thank you Edwin!

Alex Truong has been very helpful and handled my car professionally. First I thought my trunk sensor wasn’t working properly and that was one of the reason to bring the car in . Alex explained the way the sensor works and showed me how to do it the right way. He communicated with me the status of my car during the day and prepared the car ready to pick up while I was there. I m very happy with Alex’s service and I expect to have him to be my service advisor next time.

GREETINGS - DURING A RECENT VEHICLE REPAIR VISIT OUR SERVICE ADVISER - RODRIGO VELASQUEZ - WAS A PLEASURE TO DEAL WITH - WE WOULD NOT HESITATE TO RECOMMEND HIM TO ANYONE SEEKING SERVICE AT MERCEDES- BENZ OF STEVENS CREEK - SAN JOSE , CALIFORNIA - THANK YOU !

Gray place to buy a new car! Awesome people, knowledgeable, polite and very helpful. Was a True pleasure and can only recommend!

Samir and his team did a phenomenal job! They made sure that I was happy from start to finish. They really went above and beyond. Couldn?t be happier

I purchased a used 2015 S550e from a different, non-MB dealer. It was still slightly under warranty so I knew I had a few months to get any issues taken care of (if there were any!). After just a few weeks, i noticed an annoying/embarrassing rattle coming from somewhere in the car. It was intermittent and I wasn't really sure where it was coming from... I brought the car into a dealer that is close to where I live. They were super nice and their facility is beautiful.. The only problem is, after the appointment, the rattle was still there... They never called or checked in to see if it was taken car of either. So with that, I called out to Steven's Creek Mercedes. I spoke with a young service person named Raul, who seemed friendly enough.. Brought the car in, got a loaner and off it went into the service bay to be inspected ( and repaired!). I picked up the car the next day and while driving home I heard it.. That rattle.. It was still there...Remember it wasn't always easy to replicate, but yep, it was indeed still there. So I called Raul back up and he was very apologetic. He strives on getting customers taken care of the first time and this wasn't one of those instances.. So we set up another appointment.. This rattle was not as easy as anyone thought.. A variety of options and ideas didn't fix it.. I was getting frustrated but what got me through the process was Raul.. He was so eager to get to the bottom of the issue, he wouldn't let me give up.. He promised up and down that they'd figure it out, even though it wasn't easily identifiable, replicable or even noticeable (in some instances). Well, I'm excited to report that Mercedes Benz of Steven's Creek did indeed get it fixed. I'm sure there are a few techs involved that helped during the process and I'm sorry I don't have their names to also thank-- To Raul of MB Steven's Creek- You were great to deal with the entire time and your enthusiasm and dedication got me through the ordeal of dealing with this random rattle! Thank you again for the great service..

Our online salesman Jugbhir was amazing! We drove from the Central Valley and he had the vehicle ready to go for the test drive when we arrived. Before heading inside for financing, he took it back to begin the detailing process so we wouldn’t be waiting too long. The total process in and out was 2 hours and I couldn’t have been happier. Even signing the paperwork was pleasant and so fast. He took the time to sync my phone and go over some key aspects of the vehicle before I drove away. This is a great dealership!

Nate and the surrounding team members continue to exceed my expectations each experience continues to excel in excellence thanks once again for the honor and priveledge to share the Mercedes Benz experience..... Great job thanks again Nate..........

I love there customer service

Professional service and friendly staff. Easy to schedule an appointment. Loaners available.

Service & sales are awesome!

Great service and efficient!

Buying a high priced car should come with privileges other than a pricey service fee. It?s the small things that should be apart of the inclusion of service standards. Having my car kept for four days for routine maintenance and new tires is excessive. Finally having the car ready only to have the service light come on less than a mile away to indicate the tires were not inflated was infuriating. Telling me you?re keeping the car an additional day because the car needed alignment because of new wheels being put on and they hadn?t done it already was frustrating. Then to have my car ?washed? with streaks of dried water on every window by the service staff was beyond substandard service. This car is worth over 100k and it?s returned looking like it?s been through a gas station car wash. Even the new 2k tires weren?t treated and were left with the chalk factory markings left visible. When the charge to service the car is ridiculously expensive, then taking time to provide the detailed touches would have made the cost of service worth it. The delivery of exceptional service is what the experience should be at this dealership. I keep expecting it but the value of service is below expectations, especially for a high end company. I would have rated lower except we did receive a loaner vehicle, the check in and out process is seamless although the promised discount wasn?t included (was addressed later and adjusted upon request).

The appoinment went smoothly as always!

Great people and great service.

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It is my pleasure to recommend Jake Phuong Tran, Service Advisor of Merceders-Benz of Stevens Creek to cars’ owners. Jake is such a super good guy who can provide you timely help and the best service when your car has problem whatever big or tiny small. Since Driving my new lovely GLC 300 from 2016 on, I feel really good with each annual maintenance, in which Jake always tries his best to set good planing for the whole process. Recently my car got some little problems, just communicating by call, everything has been completed in one day, I really appreciate his nice and highly efficient job.

My Service Advisor Rodrigo was outstanding. He explained everything in detail and didn?t try to up sell me additional services I didn?t need. my car came back cleaned and ready to go on time.

Satisfied customer; friendly and experienced service representative

Alex a really nice and helpful fella. Stayed in touch to give update about my service status.

friendly, helpful and knowledgeable staff. comfortable and nice environment.

Nice customer services and friendly.

She is really kind and always tires her best for customer request. I'm always appreciate for her service and I think she is the best dealer.

very good customer service and solved the problem with my car.

Great experience, Junrou(Joraina) Yao is a real down to earth nice staff, She can help me solve all the problems I ask. She has excellent professional skills and multilingual skills. Extremely helpful and got the exact car i was looking for thanks to the help i received from her. Would definitely recommend.

Pleasant experience , service advisor very prompt and friendly. Kept me informed of service progress.

I recently purchased a GLC300 4Matic and had great experiences with MB of Stevens Creek. The sale staff were wonderful, helpful and so friendly. Excellent customer service special is Amir, Linh and Asad . I’m 100% satisfied and highly recommend this dealer.

Nate does a great job every visit. I hope someday they can find the source of the burning plastic smell. If not i will sell the car

Was expensive for my 8 year-old SLK 300; but, worth it.

Never called me back about the car status, I called them to ask the car many times

I was happy with our car buying experience. Our salesman, Bill, was helpful and knowledgeable. I am curious why they would broadcast Fox News in the lounge area. That's a turn-off.

Excellent customer service, Raul was my rep and he couldn't have been more helpful, courteous and great communication. Mercedes Stevens Creek is #1!

Went into MB stevens creek to check out a 2018 certified pre-owned E300 last Sunday. I was helped by Jugbhir Singh from Internet Sales. He is knowledgable about the spec of the car, honest and super friendly with no traditional car salesman pressure. We felt extremely comfortable and decided to pull the trigger on the same day. Jugbhir also did a great job in following up after the sales to make sure i have no problem/questions about my new ride, which is not that normal for traditional car salesman. I’ve bought about 5 cars in different dealers in the past 10 years, and this was truly one of my best car shopping experience!

It's alright. They have a better service than Capitol Expressway dealer. No donuts and coffee for customers. So Cheap! They have so many cars come in and they don't have time to take care of customers a little more at personal satisfaction. We've paid $5k for warranty services and what they do is just to oil change, wipers changes and check tire pressure. Anything else we ask them to look at, $250 more just to check, said my concierge. $5000 we paid is down the drain. We could have done these three services at cheaper price elsewhere.

We found the exact color combo GLS 63 AMG that we had been looking for at Stevens Creek MB I called and spoke with a very pleasant and attentive Sales Lady and arranged a day and time to fly out from my home in Texas for a look. The car was a perfect CPO lease return. The purchase went quick and easy. Another salesman assured me that he ships cars to Texas all the time and that all the paperwork would follow so I could pay taxes and register it in Texas. That NEVER happened! I could not register the car because they put in paperwork with the California DMV. I got a sticker for the expired California plate that came on the vehicle. So they sold me a car, shipped it to Texas, transferred the registration into my name in California with my Texas address and I never paid CA tax on it! I called for 3 weeks and left messages with 5 different people and never got a single call back. I was able to text my sales lady about not having the correct paperwork, but she was unable to get anything done. I called a manager at my local DMV and explained the situation. She even called the dealership to try to get the needed documents and never got a call back. I called MB customer service twice to file a complaint. I told them the problem and they said that they would send an email to the Stevens Creek General Manager and I would get a call. Never happened! Finally, I called MB financial and they with the help of my local DMV Angel were able to send proof of ownership to the Texas DMV so I could register and DRIVE my new car. I know that mistakes happen, but for not a single person at this inept dealership to call me to try to resolve the issue is absolutely inexcusable. I’m appalled that a Mercedes dealership, or any other business would flat out ignore a customer. Good news is the GLS 63 AMG is amazing, it finally has Texas plates on it, and I am so thankful I don’t have to deal with Stevens Creek MB ever again.

Went here for an air bag recall. The work carried out on time and in full to high expected standard. It?s a busy dealership that has worked hard to make the service personable. Good job

Satisfying, We started with TrueCar on Line Martin at MB of Stevens Creek responded ended up going to meet them met our sales rep David and bought a GLA 250

Mercedes- Benz at Stevens Creek - you moved a customer to Mercedes. Thanks to Aramais Bagdasaryan who is the best sales person in town and took us from another brand to Mercedes by feature selling . He took the sales process so patiently and made us trust in the brand , in the dealership and the value the car will get for you. We are enjoying our car, thanks to Aramais

Steven creek had good service.

I've been customer for many years, Charlie Fish is a great friend and caring Service expert!

Service can be a nightmare... Charlie Fish is the reason it's not and why I specifically go to MB Stevens Creek. He is honest about what needs attention, what can wait, and knows a fair amount about engines/vehicles in general. Regarding the service techs, I have never had a bad repair or found issues with service done on my car. As little as it seems - the fact that nothing has been an issue is a large compliment to attention to detail and process.

The customer service is always amazing. Jake Tran is our service advisor and he does a fabulous job of communicating with me about the status of my vehicle. He is definitely one of the reasons why I continue to be impressed with Stevens Creek Mercedes and choose to give them our business. We won't go anywhere else.

I had the opportunity of working with Marvin Siquig at MBZ of Stevens Creek and I had a 5 star experience from the beginning of the process until the end. I actually had worked with Marvin a few years ago when I was doing a car search, but did not ended up purchasing a car at that time. I reached out again and he was happy to help and work with me and my family. What was incredible to me was the very open and transparent communication in addition to the 5 star service me, my wife, and my parents were treated to in every interaction. Marvin helped us with finding and letting us test drive multiple cars to be sure we knew exactly what we wanted. After that he helped find the exact car we were looking for. In completing the transaction all was hassle free, in my experience is never the case. Even when Marvin was not available to help, the entire staff at MBZ of Stevens Creek continued where Marvin left off with great communication and service. I really appreciate my purchase experience and will always consider MBZ of Stevens Creek first when I am thinking of a car purchase, thanks again!

Great experience. Helpful and professional. This is the second car I?ve purchased here.

Outstanding service. Super helpful staff. Kudos to David and Kevin 🔥❤️

My service advisor Rodrigo is awesome!

I recommend Mercedes-Benz of Steven Creek 👌

My service advisor Jake is always a pleasure to work with. He is always responsive and kind.

The overall experience here was great. However the cashier was very rude, asking why I was even there. Everyone else at the dealer was super accommodating and nice.

Checkin -Took 30 min to wait in line to check in my car and get the loaner. Was not contacted during the day to tell me when my car would be ready. I had to call them. Car was not ready until 5:30 for a car I dropped off at 9. Checkout took 15 min. No one goes over the details of what was done and how the car is doing. Feels like the dmv. One line to pay them they send you to another line to get your car. I had this same experience last year so it seems like it is not a one time event.

My advisor, Giselle Miranda, is very professional and customer care person who help me for repair and services. I am very happy to have her as my advisor.

Really exceptional service. Everyone was extremely helpful and professional. It was my first experience at MB Stevens Creek. Couldn’t have asked for a better experience 😊

Outstanding service and professional advisor.

The service adviser Susan is very nice, she was took great care of my car while it was in for warranty service.

Courteous and excellent service. Car returned in clean condition. Much gratitude to Steve Kirksey. Very please.

Great service, great price, great experience

Great and courteous services. Awesome and highly technical well trained maintenance crew.

My service advisor, Jay Falkner, greeted me when I arrived, Inspected the C300 and answered feature questions about the car that were important to me. Because I waited in the employee lounge for my car to be serviced, Jay found me at the coffee bar and notified me that the car was ready. It is always a pleasant service experience because Jay makes either my Wife or I feel welcome when the car is brought in for service.

My new service advisor Giselle did a great job of communicating with me and getting me the information I requested. She was very pleasant and gave professional, personalized service. I appreciated being given a loaner car for the days that my car was being serviced but the car was shockingly filthy. The last person's trash filled the center console and the backseats had sticky stuff all over them, footprints all over the backs of the seats. Shame on the person for treating the courtesy car so poorly but very disappointing that Mercedes would pass it on to another customer in that condition.

I would definitely recommend Rodrigo at Mercedes-Benz of Steven Creek. He was extremely helpful.

Excellent new car buying experience . Above and beyond patience shown by salesperson , pleasant interactions and no pressure to buy whatsoever . Finance guy was excellent too, no pressure here either. Overall I am extremely satisfied with the purchase and the buying process.

Bad experience from all angles. Offensive tone, not able to produce the problem. I have to do it for them.

Service, especially Charlie Fish. Also the friendliness of all the employees.

For absolutely best customer experience - ask for Jake Tran. He goes above and beyond to make sure you are treated the way you should at an MB dealership.

service was good after discussions. Service person was easy to work with.

The great overall experience is why I switched from he ?the ultimate driving machine?

very pleasent and sale person Miss Solmaz Asli was very nice and knowlegeable

Was very comfortable and no stressful at all we love our car and am very happy with our new journey.Val Estrada was very nice in sales and Peter Nygen in financing was great and Samir Thank u for your help also

My Sales Advisor, Charlie Fish is wonderful!

Good service and service followed up. Nice people, patient and helpful

It was 7 am as i was driving to my 8 am appointment for a wait for service and I found myself in traffic that caused a 2 hour delay, I called service and told them I was running 45 minutes late. Short story is the service was done ahead of schedule with a air bag recall replacement included.

Buying a new car can be very stressful but I had such a pleasant experience with Mercedes benz of stevens creek . All staff were great but my Special thanks to Asad Hanif as sales agent and Kamal Masoudi in financing who went above and beyond line of duty to assist me.

This lengthier service was completed in a timely fashion and items I brought to the service representative’s attention were addressed to my satisfaction. Troy was extremely helpful and exceeded my expectations.

Great customer Service. Jughbir and Asad were a pleasure to work with and made the experience a memorable one for our family. It felt like a family being there for your car purchase, all cheering and supporting you.

My service rep Reid Troy Schalk and he is very knowledgeable about the Mercedes products and always courteous and follows up every detail of the service.

Reserved car online four days prior to appointment. Arrived to find car being detailed, not ready to be test driven. Sales staff was extremely slow and appeared unconcerned if they sold the vehicle or not. This was a cash sale that took four hours. Dealership has not followed up on paperwork to complete trade in purchase after a week. Calls go unanswered, I have purchased over sixty cars in my lifetime, both cash and financed. This has been the absolutely the worst car buying experience I have ever had.

Great variety of late model used cars. Dealerships entire sales team very professional. Salesman asked for sale on our first visit which is fine, once we told him we were coming back after some thought he was very accommodating. Not overly hard sell. We were happy to come back and complete a purchase two days later. Finance crew was easy and very helpful as well. Very easy low stress purchase.

I bought MB maintenance package here which should be able to use in any other MB dealers, but turns out it isn’t! In order to fix it, I’ve made a lot of calls through last week, and had to explain the whole thing over and over to different people, I’ve got all different answers, and my calls keep getting terminated by the phone system while transferring around different departments. And the issue is still not fixed. Really waste of time. Also because I could not use the service package else where, I made a service appointment on their website a week ahead. However, only a day before the appointment, I got informed that there’s no slot available the next day, and the next earliest available date would be two weeks later!? If no one actually monitors the online appointment system, what’s the point to build it and why keep sending me emails asking me to make appointment through it?!

Excellent services provided at this Mercedes shop! Danny Ho is truly exceptional adviser!

Slava did a great job going over all the details and features on the car!

Brought my car in for service and Edwin was my service adviser. He was very friendly and explained the service to me. I was told there were no loaner cars available but Edwin checked for cancellations and was able to set me up with a loaner vehicle. Overall Edwin was a great person to work with and look forward to seeing him next maintenance.

Think there could be more clear info on optionals mainly when comparing to other cars / brands

Giselle is very kind and courteous. After technician fixed our car, Giselle checked our car and ordered a clean-up. We highly appreciate it. Also, she answered all our questions and shared knowledge about the car to us.

Great service. In and out in 4 hours. Got email notification when car was ready for pickup and loaner car was available.

Our sales person's great ! Will be referring friends and family

The service was good but the servicing mechanic disconnected my dash cam and I probably know why. Do not appreciate this attitude. Will probably avoid taking my car to this Service Center in the future.

I was given a good description of what will happen at the service.

My new service advisor Raul Lopez is tops in the tradition of my decades plus service advisor Ron Wood who retired several years ago. I keep buying Mercedes largely due to service here at Smythe.

Susan is so great. Highly recommend their service

The service manager put in the written request to wash the car, and even called the crew to remind them. The car was not washed when I picked up my car. Makes me wonder what else was not done.

From the Sales person to finance and service my experience has been first class! I purchased a pre-certified car and needed a few things done to the car no questions asked they scheduled a service day and have been exceptionally responsive! Thank you MB of Stevens Creek!👌

Excellent experience at service in MB of Stevens Creek. Thanks to Troy Schalk for the quick adjustments to schedule and allowing me to get a loaner car. He also kept me updated on the progress and the car is in great shape thanks to the MB team!

I came in for a recall. Danny was awesome - very quick and professional. Thanks Danny!

Take appointments you can deliver in a day. Service advisor needs to know to communicate when the car is ready.

Overall really great car-buying experience. My family and I were very well taken care of by Sophie (Sopheap) and Amit throughout the process. Amit gave us a fantastic tour of the GLC during the test-drive and after purchase, going out of his way to make sure we could learn the different features of the car. The negotiation aspect was handled by Sophie, who was reasonable, understanding, and personable. The finance part at the end was very smooth and well-handled by Alex as well. All in all, honestly one of the easiest and best car buying experiences I've ever had; I highly recommend both this dealership and Sophie/Amit in particular to anyone interested in a Mercedes in the Bay Area.

The sales person who helped me David Nghiem

I always get very good service there on my GLK350. Great service advisor.

Great experience with sales. Worked with Charlie S. Test drove one car and didn?t buy. Came back next week and bought one. He was very professional and took the time without any pressure to show you their vehicles regardless if you were buying their most expensive or cheapest car on their lot. And even after we left with our vehicle, he still took care of a few minor issues with the car that we found. He has great customer service that you don?t see very often, when you buy a car. Mostly you leave the dealership and then your pretty much on your own with any issues. I know considering this is our 7th Mercedes. Finance on the other hand is a thumbs down. They were super open about splitting the payment in cash and credit card. Then we heard the spiel on all the warranties and after declining then we were told you can only charge a way smaller amount on the credit card. Pretty shady.

Excellent experience. Steve went out of his way to get the job done quickly and efficiently.

Scheduling and completing a simple service at this location turned out to be a terrible experience. Misinformation and lack of follow-up from the scheduling agents to the service managers. I was told to schedule on a certain day to receive a loaner only to be told on arrival that I was not eligible for a loaner. I was called and told my car was completed only to arrive and find it was not completed. Never once met with the service manager and was simply handed a sheet with what services were performed. Recommend going elsewhere to get your car serviced!!

Scheduling and completing a simple service at this location turned out to be a terrible experience. Misinformation and lack of follow-up from the scheduling agents to the service managers. I was told to schedule on a certain day to receive a loaner only to be told on arrival that I was not eligible for a loaner. I was called and told my car was completed only to arrive and find it was not completed. Never once met with the service manager and was simply handed a sheet with what services were performed. Recommend going elsewhere to get your car serviced!!

They were very good to me, they treated me well, the car was in good shape, honest and made me feel comfortable. Dealership very nice maintained

Women beware! I experienced shoddy, misogynist treatment at Stevens Creek Mercedes from Kumar in finance and Sean in Internet Sales and Tony Car salesman after purchase of 2018 GLA w cash. None returned any phone calls after purchase. ALL encouraged me to return car w in 5 days if I changed mind. Purchased on Fri 6/14/19 nite at closing, returned car Mon 6/17/19 after work (after discovering among other things no spare tire or any way to house one as option) and was made to wait until 10pm to obtain paperwork for return. From Kumar in Finance no info on when cash would be returned, “check in the mail”. 4 voicemails next day to him and Sean with no response. Had to drive back from Palo Alto 6//18/19 when I was told by Kumar, “you really didn’t expect a check the next day did you it takes 3-4 days to process?” I expected honest information. Then promise from Sean he would ask his manager about getting me refund sooner than 10-14 days and another promise call me back next day. Have heard nothing from anyone at Stevens Creek Mercedes. Except for emails requesting feedback on my experience w their excellent product and service reputation. I encountered punitive business practice when I decided not to keep their car. Their honesty and communication skills are shameful. 6/23/19 Still don’t have a cash return or reversal of $5k deposit on credit card!!!! Women avoid Stevens Creek Mercedes!!

I have bought many cars over the years but this was easily the most pleasant buying experience I have ever had. Excellent! Jugbhir was a pleasure to deal and a total professional.

Dropped car off for service, completed the next day. Great service.

Great service. Recently used their driveway technician service before going out of town. They checked and topped off the fluids including the oil. There is a nominal $20 charge plus the cost of oil used. Nice waiting area and attentive technician.

Prompt check in, great customer service, had car detailed after it was serviced and worth every dime-looks brand new. No problems here

Excellent service! Troy Schalk is a knowledgeable adviser. He is very kind, helpful, professional. He clearly explains the essence and costs for service. Great working with him. Thank you!

Anyone looking for a vehicle on the internet knows it is hard, I?ve ran across several dealerships that buy wrecked cars and tell people that the damage was only cosmetic. This Auto Nation dealership was great to work with, Kamil, the manager went out of his way to answer all of my questions and requests, then when I was fully satisfied, he met me on his day off to finalize the deal at a beautiful Mercedes dealership. I was treated first class, the car was exactly as stated, couldn?t be more happy with my experience.

Excellent, personalized service with clearly explained costs for each needed repair and the B Service on an S class. Steve Kirksey is knowledgeable and efficient. Wonderful to work with him.

I recently bought my GLS450 from Mercedes Benz of Stevens Creek. The whole buying process was seamless. Wilson from Sales and Kamal in after sales made the process so easy.

Brought my Benz in for service and recall. After picking up my car, when my wife went to drive it the seat adjustment buttons weren't working. Took it back and they reviewed what was done, cleared out a couple of issues with the computer and everything is now properly working. Great service by Raul my service adviser.

The entire process was a breeze. I did have a onboard computer malfunction which effected my ability to raise and lower the window. It was addressed promptly and with great service. All is fine and love my new car.

This is the first A service for my 2018 E63s. Although it is a routine check up, but Service Manager Giselle Miranda is very professional and puntual, making me has confidence in MBSC, which I have been a customer over 20 years. In addition, the office and waiting area are created and arranged with great comfort and convenience.

THE BEST EXPERIENCE! THE MANAGER KHALID SHAH WAS VERY HELPFUL, VERY PROFESSIONAL, EASY TO WORK WITH. HE MADE IT SO EASY. ALL AROUND THE MOST WONDERFUL PERSON I HAVE EVER MET!! I WILL NEVER SHOP ANYWHERE ELSE. THANK YOU

THE BEST EXPERIENCE! THE MANAGER KHALID SHAH WAS VERY HELPFUL, VERY PROFESSIONAL, EASY TO WORK WITH. HE MADE IT SO EASY. ALL AROUND THE MOST WONDERFUL PERSON I HAVE EVER MET!! I WILL NEVER SHOP ANYWHERE ELSE. THANK YOU

Easy process. Dropped my car off and received a ride back to my house. Airbag replaced within a few hours. Advisor Rodrigo Velasquez was courteous and easy to work with.

Started the process in January, stopped and then restarted in Mid May. Re contacted Jugbhir in May as he had been so responsive previously. Interestingly, I was about to purchase the new vehicle from my local dealer but Jugbhir made a compelling case to work with him, I did and am glad it worked out this way. Nice people, nice dealership, quality experience. Worth driving the extra couple of hours to get to Stevens Creek Mercedes.

Great place to buy a car Great customer service would buy again from this dealer

We continue to have the best experience with the service department, in particular, our advisor, Troy Schalk. He is knowledgeable, considerate and always takes good care of our vehicles. Troy is a huge asset to your company

I had an excellent purchasing and financing experience with Peter and Kamal. Both were very knowledgeable and easy to work with.

Alex is a good salesman and I recommend him if you buy from stevens creek. This was my first Mercedes purchase and he made sure he answered all my questions. If he didnt know the answer, he and his team made sure I got my questions answered. They were patient enough to wait for me to get a couple issues taken care of and also helped with financing. Great job and love my new S 450!!

My experience with the salesman at Mercedes Benz of Stevens Creek wasn?t all that helpful. He didn?t even go over the vehicle with me after my purchase. His interests were solely on the next customer. I understand it is a Mercedes Benz dealership, however every customer is there for hopefully one of the best experiences when making a major purchase.

When it's time to buy the car, the sales people are very friendly, once you have made the purchase,and paid the money no body wants to help out for minor questions and concerns. We were very disappointed. Drove off with the car without any help. Waited for an hour and no one came. I wish our sales manager was more helpful. I don't think I would buy another car from this dealer. Very poor service.

Wonderful experience with honest people. Ellen took the time to explain the car to me and walk me through my decision making process with professionalism.

Giselle Miranda was my service adviser and she was absolutely fabulous. She made my experience through the regular maintenance worth the 61 miles drive to this dealership to repair my car. She was very knowledgeable and kept me updated on the status.

John Stansberry was extremely attentive and helpful in helping me with my service

Very good professional service.

I give it #2 ⭐️⭐️. They provide a loaner, the receptionist Hanna was proactive and has the initiative to meet my needs. The company have their process but it was not followed in this instance. The CONS is that. ... 1. I waited outside for 15 minutes( the instructions is wait outside in my car for the service person to meet me) . 2. The service person never showed up , while I was there to set up my car for service or even when I picked up my car. He called me on the phone 1.5 hrs after I drop off my car and the day I picked up the car. 2. Inconsistent information. Should review and confirm info before communicating to customers. Gave me #2 different information of what my car needs. 1st that on top of the required B service it needs brake fluid and to rotate your tires based on his “ review of the car history” but then on the day I picked it up he said via phone that only service A was done” based on the review of history “( Which I’m relieved coz the cost is almost a 3rd of the initial info) Tips for customers out there is...Don’t wait, confirm what your car really need.

Fist rate service. Plus loaner car. A little expensive but you know if there is any other maintenance needed you will find out.

Great help with a minor tire problem.

Kamil is the best seller he is our sales rep since 2016 and he is very good person

We have great experience . Now we got our 3rd E class.

Very bad service. I had to leave multiple voicemails to my service advisor and nobody returned my calls. I had to escalate the situation to the director to finally speak to someone. When I picked up the car, I noticed a large fresh scratch on the hood. I showed the service advisor the damage and he stated nothing he can do about it.

Went in for our 30k mile service and had a great experience. Edwin was our service representative and we couldn’t be happier. He was very attentive and I highly recommend him! Thank you!

I was referred by a friend to Goran Muftic to find my first Mercedes Benz car. He helped me with honest and great feedback about which car to get and he was attentive to my needs in the car. Everyone in the dealership was friendly and provided the best customer service from the minute I walked in to the minute I walked out. This is what sets apart one dealership from another. I am happy with the experience and feel even more attached to the car than I did with my previous vehicles.

My service guy Jay Falkner called me to let me know what?s going on of my car. Every thing went smoothly. Thanks to Jay!

Great Price, Horrific Customer Service MBSC Salesman: Kevin Hua MBSC Sales Manager: Safi Hatoum MBSC Finance Manager: Aaron Riddle The E400 would be my 12th Mercedes, second car purchased from MBSC. Out of all my years and all the Mercedes I’ve purchased this is by far the WORST customer service (communication) I’ve experienced from a Mercedes Benz dealership. I’ve had the worst communication with all levels of MBSC from the salesman Kevin Hua, the Sales Manager Safi Hatoum and Finance Manager Aaron Riddle. To Aaron’s credit he’s given me the most information. The process was so botched that the price of the car dropped while waiting on information. As of today 26 Apr I’m still waiting for the refund check of $400, the title to the vehicle as well as the vehicle itself. The reason I’m given Mercedes Benz of Stevens Creek (MBSC) a 1-star is because my previous experience was the complete opposite of this one. The 1-star is for the price. The lack of communication was so poor I called Mercedes Benz Corporate and requested they make contact with the dealership but they were unable to reach any of the 3 folks and opened a case to help get someone’s attention. During this experience I can’t understand why MBSC made buying a car such a horrible experience for me. My son will be turning 16 this year which means I’ll be purchasing another Mercedes in the not so distant future. Given what I know of MBSC I’ll search their inventory find a vehicle with a great price and try my best to get another dealer to match it. One thing I know about the Mercedes brand is The Best or Nothing. Unfortunately I can’t say the same for MBSC and it’s staff and how I’ve been treated. Communication is free, however the lack of communication will cost a whole lot more. Timeline of E400 purchase from MBSC: Friday 5 Apr - request a PO on an E400 Sat 6 Apr - received PO on the E400 Tues 9 Apr - MBSC received my check for the E400 Thurs 11 Apr - I received and signed the contact Fri 12 Apr - MBSC received signed contract Tues 16 Apr - I received an email stating the price of the car was lowered by $400 Thurs 18 Apr - Aaron R. emailed me stating he received confirmation of transport. I understood that to mean they would be picking up the vehicle from the dealership. Thurs 25 Apr - I was contacted by the transportation company As of today 26 Apr I still haven’t received the car, the title or the $400 check. I pray no one else will have this experience. Mercedes, the BEST or NOTHING!!!

Charlie Fish is hands down "THE BEST" service manager ever!! He responds quickly, his communication skills are excellent, and he always has his client's best interest at heart. Highly recommend!!

Good experience with sales. We were helped by Jared Borja-Perez. He understood our needs and found us the vehicle we needed. The entire process at the showroom was smooth and did not take extra time.

They are very accommodating to my schedule and other considerations. They picked my car up, they fix it, give me a loaner, and I have no worries. And I really like dealing with Steve Kurtzke

Excellent service. I very appreciated focusing on the diagnostic-only I requested. Since my car is now 15 years old a few repairs don't make sense (brand new anti theft horn) but some maintenance does. I got every potential issue listed worth every dollar spent on diagnostic.

Nate was outstanding, as was entire staff. First class!

John Stansbury is a wonderful highly competent and skilled service advisor. He has been my guide and helper since I purchased my car. He is helpful, honest, courteous; and smart. I am extremely happy with the service provided at smythe dealership🥰

Jake Tran handled my issue and service quick and efficiently. In and out fast. Appreciate this response because I was going on a trip with the car. Thanks Jake!

Well the best part of taking my car into my personal service agent, Felix is that he calls me “Patty”! I’ve never gone by Patty but it makes me feel a lot younger than I am. So they have that going for them! They are awesome to their customers. Plus I got a free car wash 🤗

This ranks as one of the worst experiences of my life. Absolutely dishonest!

Steve Kirksey, our service provider, goes beyond what one expects. He is courteous, prompt, and extremely professional in all of his dealings with his customer. He is a great asset to Mercedes of SV.

The service was excellent and everyone was so helpful. I can’t say enough about how good the customer service is.

Personal service from Service Advisor that we've had since we bought our first car here years ago. He keeps up with our cars, always looking out for us, and makes sure whatever we've brought our cars in for is done perfectly.

Dont purchase from them,they acam you into buying cars that break down. They wont fix them. They promise you but they dont comply..

Great service as always from the service team on Stevens Creek!

Great Service and Great People to deal with.

Went in for 40,000 mile service. Had 2 additional problems including an axle that needed to be replaced, which I was not aware of since it was not obvious from driving the car

Great Service and Great Job.

Good experience. Helpful sales who pointed to us a car we can afford.

Overall is good So far I have good experiences there. My service advisor is good and staffs are friendly. I will definitely would recommend this dealer to my friends

Good service, helpful people..

My car was in for routine service and a recall issue. I needed a loaner, which I received no problem. No problems at all with the experience.

Great service and kind people

I have recently got a C300 2019 for lease and had an amazing experience with MB of Stevens Creek. I would personally recommend David Hashimi, a wonderful sales staff who was very patient, helpful, polite and friendly. David has given me a great deal on the lease for 3 years. None of the usual car sales pressure or games. Highly recommend this dealership.

Great sales staff - made a quick purchase

I recently had an issue with my MB while on a trip with family. Susan Sulmani was did a great job getting my car's issue diagnosed quickly even though the shop was jammed. We were back on the road within a short time. Thanks Susan!

When you buy a Car at Stevens Creek Mercedes do yourself a favor and ask to have Susan Sulimani , Asst. Svc Mgr, as your account manager. She will do her very best to make your Mercedes experience a great one.

Have just leased my C300 and had a great experience with the Sales team. Marvin Squig was really parient and offered us good discounts and a very good deal. After we were done with the negotiations, then we went to sign the papers where we were very well treated and more good deals came when we had to choose the insurances. No pressure, and good pricing. At the end, and that was our first MB, before we got the car someone explained the most used features of the car, and that was a really thorough explanation. On top of everything, the car is a real delight to drive! I’m over the moon!

Thanks to Jake Tran, always provided great service, thorough through, polite and warm.

Great service, professional and very curtious office personnel, especially my service advisor Edwin Luna who is a very knowledgeable, and professional young man. I think everything about this place and the quality of their service deserves a five star status. Keep up the good work Auto Nation Stevens Creek, San Jose

Bought a used Lexus , sales man Eddie did a great job. Car had problems after I bought it, not only they fixed all problems at no cost, they loaned me Mercedes car while car was at workshop. Reach out to Edie for best sales man service. I had to come to write this review after my bad experience for another used car at brand name dealer. I wish Eddie had the car I was looking for, I would not have gone to any other place.

Karim in sales was amazing and Used car manager Iyad showed so much to make sure I am satisfied.

They have Great service, Great cars, great prices.

Mercedes-Benz of Stevens Creek, I bought a used Honda with odometer of about 90k. But I saw three warning signals of engine, VSA, and exclamation mark in three days. Then, the car started to shake forward and backward during driving. I know an used car cannot be perfect, but I think a dealer shop must at least let me avoid initial serious problems. The only one thing good of the AutoNation in my experience is that they repaid all my money back, because I could meet the serious problem within 5 days of repayment warranty.

I have to wait for my car for almost 8 hours with car's regular yearly maintenance they do, which they promised to be completed in 1.5-2 hours. I didn't experienced something like that with any other dealerships in Bay.

Got the 4 year maintenance package and have the vehicle serviced here 3 times so far. I have to say the service each time lives up to the expectation of Mercedes. They gave me a loaner car each time, wash my car and clean the inside, updated my gps map... they even replaced the battery for my fob, and fixed the cup holder for free.

On time, took extra care and would definitely repeat and recommend

Troy Schalk is an Excellent service advisor, he did a great job. We are pleased with the service.

The great service provided

I have an excellent customer service experiences during this visit.

Great service all around. Susan Sulimani my service rep is top notch and ensures I am completely satisfied!!!

I purchased a beautiful GLS450 on 1/15. It arrived on to me Louisiana on about 1/20. I parked in my garage and that’s the last time I was able to move it. Still haven’t gotten everything I need to register my truck. So over 1 month sitting in garage. I reach out only to get excuses when mail emails are answered, which is rarely by the person you really need to communicate with. I know that this review will be challenged but I have email file to back up my claim. I even had my local DMV to get involved and they to have all but giving up on this fiasco. The only bright side to this is a young lady named Alexis who deals with titles but not the money that was paid by me for tax and titles. She went above and beyond to try to have this resolved but still I have no check. Just another promise that today the check will be in the mail 😏. I won’t leave out the fact that a check was received about 10 days ago(a month after purchase) but for the wrong amount. Easy fix, right? Nope! STILL NO CHECK! I don’t normally write negativity but I’m at the end of the rope!

I took my car for annual service and they gave me an excellent service promptly. Susan was helped me on time with excellent explanation and excellent service. I am very happy with her service.

Sales representative Wilson Huang was extremely helpful and provided prompt information throughout the entire process.

I purchased a car 3 weeks ago and had a terrible experience. The purchase took over 4 hours and I still haven't even received my spare car key or owner's manual (wasn't found at time of purchase). I've had to escalate to MB to get help as the dealer wouldn't answer my calls.

Great service from Danny Ho! Would highly recommended Stevens Creek Mercedes

Great service, they always deliver as promised.

Invoice states that all fluids are topped-off and car is washed. Neither was done. Just afweul service considering I spent $55k on the car.

If a quality experience is what you’re looking for whether purchasing or servicing this is where you need to be!!!!

I didn't originally purchase my car from this dealership, it was sold before I made the move. I've had a great experience from the service department at MB of Stevens Creek. Even if they didn't have a car for me, the shuttle service has been good, professional and the drivers are great conversation. My service advisor Nate Jones is fantastic, professional, courteous, is up front on time and expectations and is a pleasure to work with. There's no upset on the services, if there's any issues or anything the car needs, Nate is quick to bring it to my attention. I definitely recommend them.

I recently moved to the U.S. with my wife in regards to work. I needed a vehicle suitable for my needs and we decided that we would go with the GLC. It wasn't until Hanif stepped in, and was able to communicate with us, he really understood what we needed, and provided us an offer we couldn't refuse. Within a matter of minutes, the deal was confirmed and we walked out of the door with a new vehicle thanks to him. We highly recommend him because he understands what people like us need and saves you time.

I always bring our GLK to Steven Creek Mercedes dealership for services. They always perform all services that our vehicle needed within the promised time.

Just happy to get my car back

Jake from Stevens Creek Mercedes did a great job servicing my car. He's friendly and open to communicate. Satisfied.

This is my second car I bought there, I really happy with the serviced and the people there are nice and friendly, every time I bring my car there for the serviced they are doing great job and fast, I liked Edward he’s my favorite one, always honest to clients, if whoever wants to bring your car there for a service trust me you will happy with him

I have been welcomed by Marvin who provided me all the information I needed and even offered me a better deal than what I expected. His follow up was good and reassuring, he was always ready to listen to me to answer my worries and questions. All the process was smooth and the business discussion with Kamal very good. People at Mercedes Stevens Creek were really nice and made all my efforts easy. I recommend this dealership and I'm very happy with my new vehicle. Thank you!

Sent my E350 in for the 50K service and the detailing. Denny was very thorough. He discovered a problem on the break and repaired it under my extended warranty.

I was in the market for a newer car. I found the car I wanted, the sales staff was very helpful, the sales staff knew their stuff, no hassle and I was able to leave with my new car that night.

The whole service experience was very professional and courteous. The car was ready on in the promised time and clean.

It was a very good experience. I got a rental car when my car was on service.

I purchased a Mercedes CLA here and had an excellent experience. I had received a very competitive price over the phone/email with all the details and there were no hidden surprises at the dealership. Very friendly and responsive staff.

Very quick and easy 20k service that I had prepaid. A bit frustrated though as they charged me $96 for a tire rotation that you would think would be included in my 20k service.

SOS device activated as I had not done it early on when I received the vehicle

best finance department, excellent service

Peter (Cong) Nguyen was really awesome in helping and guiding me throughout the experience of buying the car and was really diligent in following up with me about all the questions I had Overall, the experience of buying the car from here was really good

check in was on time. responsive to timing of when car would be finished for pick up. complimentary wash was much appreciated. Also, my key needed a new battery as noted in the alerts but I hadn't changed it yet. the service folks put in a new battery and also left an extra battery in my car for the other key. very thoughtful and I hadn't asked for them to change it. just a small thing that made an impression and saved me time in having to go to the store to get a battery. much appreciated.

Would you recommend this dealer to a friend? Yes Did you purchase a vehicle from this dealer? Yes Why did you visit this dealer? Select one or more reasons that apply. I was having my car serviced/repaired

Overall experience is excellent. The sales is very helpful and I am able to make decision very quickly. Would highly recommend.

Carlos was patient and helpful. He answered all the questions and made me feel comfortable about everything

Jorainna Yao helped me brought my new glc 300. The whole process is very smooth and pleasant. I bought the car I liked at a good place. Highly recommended this store.

Good service received from Jake Tran Phuong from Benz of Stevens Creek Blvd, San Jose, CA

Professional staff and they always make you feel like a VIP.

Sales person is awesome, get the deal quick and easy. Only took 1 hr from start to finish and drive new car off the lot.

Sales Manager was very helpful. Great buying experience.

Do NOT service your vehicle here if you do not have a service package with them when you bought the car. The service department here is absolutely the worst. They rip your money off. I had dropped off my car in the morning and I specifically asked my advisor to apply a discount code that I received via email and showed him the email. Evening when I came to pay for the service at the cashier, I noticed that the advisor didn't apply the discount. He told he forgot to apply! How can one be so irresponsible? Is it that hard to note this down? When I asked why this was not applied to the cashier, the cashier was confused and hesitated to apply the discount because she had to do the paperwork again without the advisor being there as he had left early. I have had enough with Mercedes-Benz of Stevens Creek. I am moving on to another dealership where they are offering prices that are 150$ cheaper than what you guys offer and are also prompt on applying discounts. I have wasted close to 500$ on service over the past years comparing to what I came to know from other dealerships now. This is by far the most terrible experience I have ever had getting any product in my life and I am extremely disappointed and furious. I have 3 other close friends who all bought the vehicle here and are all servicing at this dealership and I have whole-heartedly advised them all to stop servicing at this dealership right away.

everyone was great. the only issue was the parking, very frustrating!

Although autonation says cars have 125-point inspection certificate, the car I bought has several issues: heater is not working, steering wheel turning sound, car shuttering when first starting the car. Really unhappy with my experience.

Recently purchased denali yukon great experience with Peter N. Would recommend to friends and family. Thank you everyone at Mercedes-Benz of Stevens Creek

Service department needs to be looked at by GM. Not attentive enough and seem to be there just for a paycheck rather than take care of their clients the way we expect to be treated.

I don’t usually like waiting for my car at the repair shop but the waiting lounge and amenities (coffee, WiFi, TV - maybe too many TV’s? - ) made this a pleasant experience. Service representative (Raul) was great - knowledgeable and checked in with my regularly.

Most reason I bought this car from AutoNation is the saleslady Jorainna Yao. She is really patient and helpful. I would also referred my friend to buy a Mercedes 2020/2019 GLE amg 43 next year to her. Also the car is beautiful ! Easy to handle and control. Very comfortable for a tall guy.

Jay took good care of me as always

Jay Falkner did a thorough job explaining what might be involved in a possible problem fix. He later gave detailed information as to what had to be done and helped us to get a 50% reduction in the price of the repair as a goodwill gesture from Mercedes Benz & the dealer. He has always been helpful when we have gone in for service work and is a 'straight shooter' when it comes to discussing service/repair issues.

The most frustrating thing was spending 2 hours at Mercedes Dealer which is involved waiting for Service Advisor and getting loaner car.

Dealer is verify helpful from the start of finding the new car till purchasing. And he keeps in touch how thing goes after getting car like explaining how to get the service schedule and done.

Took in my 2015 AMG E63 for an engine ticking sound. Their techs conducted a full analysis and concluded that the engine should be replaced. They generated a detailed justification in an authorization request to the manufacturer's rep for the new engine. The rep authorized it! I am very happy that MB stood behind their product to this level. Car was received with no issues and in a timely manner considering the extent of work done. Charlie Fish is the best Service Advisor around!

Excellent service, very nice loaner

Great service, while you wait.

1st class service everytime with Danny Ho. From beginning to end, he keeps you up to date on the status of your car.

All very good, as usual, especially Steve Kirksey. Completed on time. I much appreciate the home delivery service.

Very happy with the service received from advisor Tran ! Tran is very professional and courteous. Thanks a lot !

We're Audi owners, used to own Mercedes in the late 80s and early 90s. Since there's no high line EV's except the B class and i3, we found our 2015 B class here on Auto trader for our mother. Slava was a great sales consultant, professional, patient and extremely knowledgeable about MBZ. We went back 3 times before we made our decision to purchase the car. Yes, I wore shorts and t-shirt and Slava still let me to test drive the car LOL. Since it's a used 1 price car, no negotiation or anything like that, everything went peacefully and stress-less. One thing wasn't done correctly was the day running lights were turned off, and when we came home to turn it on, one wasn't on, we had to bring it back for fixing. Troy was nice to take care of it, but this should happen if the technician who smog and safety this car did his job correctly, to me, I felt cheated regardless if it's an honest mistake, but all day running lights should be turned on. Anyhow, due to Slava and Troy performance, I still give 5 stars. For other customers, make sure to turn on everything before taking delivery, yes, it's under warranty, but taking it back, waiting for service is totally uncalled for.

Excellent experience . Great selection of new cars. Very smooth and easy process.

Sales associate Jugbhir Singh Was very professional and helpful

Service rep was polite, professional and did a good job. Rental/loaner shop is not so good though. I have a GLS450. They gave me a key for a CLA250. I was not happy, but did not say anything as I had to run to an important appointment. As I sat in the car, I realized it smelled pretty bad inside. I returned the key, explained the reasons: bad odor and also I want a bigger car. They gave me a second key for another CLA250!!! Again I just took the key and drove away as I had something important to attend to.

Adviser Felix responded me promptly. Everyone I met was very helpful

Danny Ho is the best service advisor! Very professional, helpful and honest. My whole family sees him for any car needs. I really feel like he cares and always does his best to make sure we leave happy and satisfied with the service!

Bought my 2018 4x4 Sprinter Van here. It took 18 months from order to delivery, but that was because of MBZ, not the dealer. One of the last available. Can’t even order a 4x4 until Dec. 2019 they are so in demand, and South Carolina is retooling to be able to produce these in the US rather than ship by boat from Germany. It is gorgeous. Handles like a dream on the highway, very rough on very rough dirt 4x4 road. Many recommend getting aftermarket Fox shocks to put on it, and I think I will do that!

Overall experience is excellent. Highly recommend.

Excellent customer service from Charlie Fish. He is a true professional!

Good Experience

John Stansberry is an outstanding service advisor. He is knowledgeable, an excellent communicator, personable and professional.

Charlie Fish provides excellent service. I feel confident that his recommendations are correct and needed.

Really nice experience overall -- very respectful salesman and other staff, got a great deal on a great car, all my questions answered.

Really nice experience overall -- very friendly and respectful salesman and other staff, got a great deal, all my questions answered

Great customer service. Very please.

Jake has been one of the best service advisors I have had. He is very prompt and on top of his clients.

On behalf of our family, I want to extend our special THANK YOU to Slava Aprelenko. Over last 10 years, he is our exclusive supplier of all cars in the family. Long time ago, he sold us Honda Odyssey that serviced our family for 10 years, enabling many family travelings. Later on, he sold us Mercedes E class giving us a joy of owning Mercedes. And now, we are leasing another Mercedes: all cars serviced by one Great Salesman!!! Special touch from selecting a car to driving it off the lot with the happy face - is what Slava’s service is about. Mercedes moto “The best or nothing “ says it all not only about the their cars, but also about Slava Aprelenko. Thank you, see you soon to buy SL AMG!!!!!

Brought vehicle in for software update in response to mailed-out notice.

The casher’s and front desk personnels don’t know their job very well or thier customer care is not good enough You used to wash cars before you return them the customer; have you decided not to any more?

Took my car for regular maintenance and took almost a week because of various confusion and inefficiency of staff. My biggest issue... I told the rep that in past couple of weeks the ac would just not turn on. So sometimes it did and sometimes it did not. His response was that just to have the technician push the ac button will mean that I will have to pay the charge of about $250! I was told that I better be 110% sure that when that AC button is pressed it does not work because if it turned on, I will be charged and nothing further will be done as that’s how the protocol is and the car industry!! Sounded almost like a threat so obviously I said no. I am still having the AC issue and will be having some other mechanic take a look who will hopefully give me a better reason and find the issue!

Went in for a 40k mile service. The service was performed without a hitch and my service advisor was very helpful through the process.

I bought a new E400 Wagon earlier this year and I had a protective coating applied as the interior was an extremely light Macchiato color which my wife feared would quickly soil without protection. Well the day after I picked up the car I had someone, who left no note, sideswipe my car removing paint down to the composite on the rear quarter panel. So I paid out of pocket to have it repaired. I knew afterward I would have to reapply the coating to the repaired part after waiting a month for the paint to cure. I also wanted Mercedes to rework the existing application as there were some water spots that seemed to be embedded in the finish. I fully expected to pay for the reapplication and not for the work on the water spots. Alex Truong in service fit me in the next day after I set up the service. When I came to pick up the car, I found that it had been completely detailed inside and out and that the finish was now perfect, glowing like a black diamond in the sun. When I asked what my share of the cost was Alex told me the entire service was complimentary. I have been going to this dealer for years, but this was the first car I had purchased from them. From the moment of purchase, they have treated me in a way that I can only classify as spectacular It is clear that they value my business and make every effort to assure I am happy.

+ Dropping the vehicle for B5 service was smooth. Their shuttle service is not the best because to drop me at my work (Near SJC airport) took 2.5 hours (including wait time) -- I understand there are so many customers wanting the shuttle service and only few cars. + My assigned service tech told that my car would be ready in 3 hours but ended up calling me again and said it wouldn't be ready till tomorrow. Next day I got a call again from the tech saying that my car was ready and it's being washed at the moment. + I went to pick up my car assuming it serviced and cleaned -- but shocked to see that it was not washed and more dirtier than how I left inside out. I asked the person who delivered my car about it, he said he didn't know anything and asked me to contact my assigned tech who was not there (?!) + I mean, come on, I am dropping my car for a complete service and experience. The tech lied that my car was being washed. That dirtier car look with extra bird droppings didn't make me feel that my car has been serviced completely. + When MB of San Jose serviced my car previously it was perfect, I thought to give MB of Steven Creek a chance as it's closer to my home but they completely screwed it with the delivery of my car, service quality and the response. Never going back to MB of Stevens Creek.

This is for Service Department only. Had good experience with Sales. Last time my car was there (May 2016), they gave me an estimate for replacing Rain sensor but I passed on it. Since I was taking my car in for the recall I decided to have it done now. They changed their own estimate of $216 to $648 and had no reasons for the change in price (They said,That was then, this is now). They asked for $220 for Diagnostics to be ran, even though I knew all I wanted the Rain sensor to be replaced. All the work on my car is done by a reputable Mecedes Mechanic close to home. They diagnostics was that my car has an issue which I had fixed two months back and have receipts for it. I am curious as if they are just reading all the codes in the car since last visit two years ago. So I paid $220 for absolutely nothing and they didn't even wash the car.

I sadly missed John who was my preferred contact in the service department - he was one of if not the best service consultants I've ever had the pleasure of working with.....UNTIL I got lucky and found Danny Ho. Danny was knowledgeable, quick, present and intent on getting my car's service efficiently tended to. He's my new guy

90% of the service I received was great; however, I would like to encourage anyone working at a customer service desk to always instantly acknowledge a customer who comes up to your desk. It means everything to an individual to be acknowledged and receive a feeling of equal importance to the customer who is currently being helped. When I approached the valet counter to have my car brought around it took the person sitting there 3-5 minutes to acknowledge me. He was helping another customer but it would have taken him mere seconds to make eye contact with me to let me know he would be with me momentarily. This is an important first step in offering five star service as opposed to three or four star service.

Excellent and friendly service. Charlie Fish was very helpful, he is great.

Everything was great as always but unfortunately my service advisor was out on day two that they had the car. My car was in for a 20K service and new tires. My advisor thought it would take all day and maybe into the next day to be ready so he put me in a loaner car. Everything was great until the day two and i had not heard any status of my car. After leaving several messages for my advisor, with no response, i called again to reception and asked if they could help. That is when i find out my advisor was out sick. I was told the car was in the shop still and someone would call back. I never got a call. I called at the end of the day and again asked for status. It was then i found out the car was waiting for a "part" and would not be ready that day, Someone will call you back was promised, but no call back. On the third day, i called for status about 10:00 and asked if Nate was in - he was. I left a message and he texted me back a hour later that the car was being finished and ready by noon. All and all the service is great but this shows there is no hand off or backup if someone is out. To repeatedly be told i would get a call back and not get one three times is upsetting.

Excellent customer service and always takes care of my needs even in an urgent manner. Thank you for ensuring I have a loaner when needed. xo

I never thought I would buy a Mercedes, when I visited the Steven Creek car dealer and met the Sale representative, he was very nice and kind and help me find the car i like. Overall I am very satisfy.

Great customer service. Troy is the best.

Love my new c 300 cabriolet

Danny Ho has been my advisor for our last three MBs and now the new 2018. I trust Danny's advice and recommendations. For this peace of mind, I've continued to take my previous cars to Mercedes Benz of Stevens Creek in San Jose even after the warranty has expired. As everyone know, dealer's repairs tend to cost more but I am willing to pay a bit more knowing that the work recommended is valid and necessary.

On-time, actual price lower than original estimate (more in-line with competitors), attentive service advisor

Very good service! People are so helpful and friendly!!!

The Best customer service.

Peter Nguyen was/is and excellent sales person. He followed up with me on every request and questions I had. I went to Stevens Creek MB from Sacramento and Peter updated me on the car that I wanted on my way there, making sure that it was still available. I arrived there and was greeted by Peter right away. He showed me the car - pointing out all the dings and scratches and then all the pluses. Took a test drive and 10 minutes later we were doing the paperwork. Peter called me the next day to make sure I was happy with the car and told me I can return it withing 5 days if I wasn't happy. Excellent service, clean facility, and great cars.

very pleased with service and the coffee!! !Charlie Fish is very pleasant to deal with.. will be back again for sure

Did a great job on the re-call of my car. Had a loaner ready for me. Very happy

Difficult. The three day delay made it very difficult to do several tasks because I kept waiting for a call to pick up my vehicle. I was promised that my vehicle would be washed, but it appeared to be sprayed with soapy water and not rinsed.

Great experience. Goran the salesman was exceptional.

Edwin was amazing. We were driving back to our home in Santa Barbara when the check engine light went on. It was a Saturday and I contacted 3 other dealers and could not get a live person, just Vm. We decided to pull off highway at Stevens Creek. Edwin was very busy and they were booked for the day with service. He was so kind. He took our car in immediately . We waited in the lounge. They reviewed the problem and told us we could continue home but to take it ASAP due to an emissions leak. Customer service at it best. Thank you Edwin and the service at Stevens Creek

Danny B Ho is my man. He found out the problem that make our GLS450 2017 3rd row seat cannot move properly. And he got our car serviced swiftly and smoothly. If you need a trustworthy service advisor, come here and ask for Danny Ho

My experience with Mr. Danny Ho has been outstanding. I would not trust my car to someone else. Personal like him are deserving of top wages.

Slick on line appointment scheduler. Professional and friendly service

My customer service person Danny is very helpful and very knowledgeable about my car. I feel I can totally trust his recommendation and judgment.

We had an amazing experience getting our first Mercedes Benz from MB Stevens Creek. Ellen Lans, our Sales Consultant, has an extensive knowledge about the brand. She did an outstanding job explaining all the features of the car, though most impressive was her great patience and kind attitude. Overall experience was excellent including the finance team. We definitely be back.

Great Service and follow through. High, high recommendation for Service Adviser Charlie Fish..!!

Danny Ho is my service advisor. I love my car but it’s getting up in the years. He takes very good care of it. Thank you!!

I had a good experience with the service! They had to order a gas cap so had to come back the following day. Would of been better if they had the gas cap in the shop!

Recently moved to the Bay Area after grad school and wanted to get a new vehicle. After a little bit of research, I ended up at Mercedes Benz of Stevens Creek where I had the most amazing experience right from the first visit. This was the first time I was involved in purchasing a car which can be pretty overwhelming but Jorainna took time to explain every little aspect and made me feel comfortable. The quote I got was extremely competitive and none of the other dealerships could match it. Great experience and highly recommend the Mercedes Benz of Steven's creek for your automotive needs!!

Not happy about the customer service. Brought my my car for service with my service adviser, adviser went on vacation for 2 weeks, took over by a different adviser, adviser went on a class and the mechanic went on an emergency leave too. I was given a round around for final pricing and have coupon (email discount), advice was to speak to my service manager that was on vacation. So decided not to do the other job, didn't get the correct estimate and correct job order. Happy that I have a car loaner and not happy on the service.

As usual, my Service Advisor (Jay Faulkner) is very helpful. He explains issues in detail. My only issue during this service was the gas on my loaner car; it had only 1/8 gas - I never had a loaner less than a 1/4 tank . .

Great service, needed to have it completed in less than 2 hours and everything was perfect

Excellent service from service advisor John Stansberry

Definitely do not go to this dealer. They over charge for parts, kept my car for three weeks and it is still not repaired. Told me to buy a new car and then offered me $200 for a trade in of my 500S! They spent a lot of money on building a nice facility and they want to get it all back with high charges on service.

My service Rep, Dan, was awesome as always! He always takes good care of me and I'm usually in and out in hours. When something gets in teh way of a quick turnaround, he is quick to let me know the issues and they are always fixed perfectly. Dan is the best!

Service was great on the phone and the service was great at the dealership and service was great with the loaner car .

Excellent service that John provided. He goes above and beyond.

great experience, from the first to very last minute

Friendly, prompt & helpful. Enjoyed beverages and comfy surroundings during waiting time. A very busy place as I called many times and was put on a very long hold time on phone.

Charlie Fish our service advisor was awesome as usual!

Service was very good, show room floor was very clean, you can not beat the service, my car ready on time.

As usual we were well taken care of by the auto body department. Enrique is professional and upfront about everything and has the car ready when promised.

It was a great experience working with Kevin. He was very knowledgable about the GLC and very patient with our many questions. Fantastic service and personality. He got us a great deal on our car. 10/10 would recommend.

Troy Schalk is my service advisor and had taken great care of our cars over the years. Also like to add the driveway team was awesome at keeping the process moving.

Routine maintenance service with purchased contract. The oil filter was not on site despite having an appointment. Waited over two hours on an uncomfortable (for me) chair. Service rep did not give me paperwork, so now I have to contact M-B Santa Clara to get it.

I was snubbed by my local dealer because MBUSA cancelled my warranty. Stevens Creek MB are a class act. I still had a warranty on the part i went in for and they went above and beyond to help me.

We had awesome experience during our purchase on GL450. Marvin was very informative and helpful right from email communication to in person meeting. Price was good, no haggle. Kamal in finance group is a great guy, explained all the options but didn't force anything. We drove back home with new car in 2 hrs.

Very good, quick, happy with having the UBER service

Great customer service! Whenever I need to service my ML 350, I take it to this dealership. It is a piece of mind knowing that my car is in good hands. My service adviser, Jake Tran, is very professional, approachable and takes very good care of his customers.

Asad was very frank and transparent about the leasing process. He helped us evaluate all our options and answered all our questions patiently.

Great sales: Mo Va! This is the second car that I have purchased from Vo. He did an excellent job.

sales and finance people top notch. facility excellent

My car went in for a regular "service". I was met by friendly staff, got my loaner car and went over concerns with Danny Ho. Got a call the next day by 1:00, picked up my car and was home before traffic!!!

The experience was excellent! The service was perfect, on time and a very professional service writer.

Sami, you're awesome! A cool guy, quick to respond to any questions i have. He puts customers first. He made the process so smooth and easy. Good location and good people:-)

Kamil in sales, abd Randy Sorrentino in the service department are the best team!

I brought a 2017 SLC300 in to have a cold start noise checked. The next AM the car made the noise in question. Time was taken to start another SLC300 to compare the sounds. The sound was present in the other car too, The cause of the sound was thoroughly explained. Thanks!!

Excellent customer service. Service person went out of his way to insure production related problem was covered by Mercedes and the dealership.

overall is excellent!The car and theservice are really good!retailer is very patient and warmhearted!I enjoy speak with him!

We always enjoy visiting the facility, as it's very modern/clean, has nice amenities, and the staff are generally knowledgeable and friendly.

This was by far the easiest most pleasant car buying experience I have had. The entire staff was professional and friendly, we traveled 3 hours to purchase the car and they made us feel very welcome and made the process simple and quick. Our salesman Jared was wonderful & on top of everything, he even worked the details out via email before we made the 3 hour drive. I love the car & will definitely purchase from AutoNation in the future!

Gurwinder was awesome. No pressure. Easy process. Would buy here again. This is my second car here.

This is the second time that Jake Tran of Stevens Creek Mercedes handled my service call. He is extremely polite and informative.

Jake Tran was my service representative, and he was very thorough and professional. I wanted to have the control scroll wheel on my C250 check since it's not working, Instead of just taking my request and charge me for the assessment, Jake gave me the rundown cost of having the issue check and perhaps the additional cost to have it fix, if it's not that pertinent to my driving then I should hold off for now. I appreciated his honesty and manner.

Quick inbound service, polite service rep, quick and efficient check-out at payment desk and valet service.

I was thoroughly impressed with the sales person Ellen Lans. She was extremely courteous and willing to spend extra time to close the deal in spite of the fact we had to go through several iterations to make it happen. I want to thank her for her service

Srevice was performed on time at the price projected. Loaner car was clean and mechanicallly sound. I was happy.

Awesome place to buy a car. Really modern and great customer service. I went there to buy a car and the people are really there to give customers a good experience while providing a non pressured sales tactics. I went to several dealers this month and by far the best quality of people and professionalism shout out to Jim and the sales people. Keep up the good work ethic.Thank you and maybe one day I’ll be back again to buy my dream car.

Overall a good service experience. Courteous staff.

Excellent service and repair. Very good communications on details of their diagnose of root cause and repair.

I am highly impressed with M Benz of Santa Clara, Ca. Right from the beginning, the overall service was great. Danny Ho is a kind and friendly person. He took very good care of me. He made sure that my reason for bringing in my car was heard and understood by the service department. He got back to me on updates with my car throughout the process. The service department can not go without mention. I believe the service guys name is Jason. He too was very friendly and educated me on the repairs needed on my car. All in all, I'm so impressed with these guys. I highly recommend them!

It was easy to make appointment with the service department and the recall was completed. As a courtesy they did complete check up of the car and detailed it beautifully before returning it. Impressive!!! Thats the kind of service I expect from a luxury brand. Top dollars spent, totally worth it!!

I work in the audio industry. After explaining the specific reason my speakers were failing, the dealer claimed that the only test to confirm was to turn on the radio (untrue and inaccurate). Then later the foreman confirmed there is an audio test that can run a full system check and it was not run on my car. Now I need to schedule a third appointment to get my car fixed. Ridiculous.

The 2018 GLC 300 that I purchased did not have navigation & multi-media options but I was told by the sales person that I could just buy a navigation SD card from the dealer and it will operate the same way, however, I found out after I purchased the Garmin SD card navigation a day after that it does not provide the same features with the built-in navigation feature. I would have preferred to purchased a GLC 300 with multimedia and navigation options had I known this.

I needed to bring my car in for a recall. Charlie was very courteous and professional, he and his staff got my car in and out within hours. Great experience overall

My service rep (Jake) was very attentive. Returned my messages promptly with good news (most of the time!).

We were extremely pleased with the quality of the service and the willingness to assist

One of the best and fastest buying experience. People are gentle yet professional

Was met by service associate and we discussed attributes of the car and if I had any issues. Associate did a once over of the exterior, tires. We discussed what should be performed per MB schedule. I do not drive a lot, but the age of the car is still relevant to service. I was shown a service package and pricing vs cost without it. Loaner car was readily available, clean, and a half a tank of fuel. that afternoon, I was informed that car wad ready for pick up and service was done with car also being washed. Dropped off loaner and paid for the service, again, no waiting. Car was waiting at pick up, associate and I discussed service, any issues I may have thought of. We talked about the airbag recall and some small talk. Overall great experience, Susan really does seem like she wants you and your MB experience to be a great one and I think it shows in her dealings with customers.

Everyone was easy to work with and the atmosphere was pressure-free.

Although I have spent money on prepaid maintenance, they made me pay for wheel allignment saying that wasn't covered under prepaid maintenance package. This is bad. Like really bad. If wheel alignment is so basic and essential, why not include it? What the whole point in buying prepaid maintenance?

The worst service advisors They are [non-permissible content removed] and humiliate you to no end. Yes so much attitude arrogance, wasted time and feel they are ALWAYS RIGHT!! no regard for the well being of a CUSTOMER!!! the saying customer is always right treat them with respect and loyalty will follow is not their standards of how to deal with CUSTOMERS. They really are [non-permissible content removed] and trickles all the way up and especially Jay Faulkner and Jack. Thousands and I means thousands of dollars later and still car is not fixed properly. Got the state board of automotive repairs involved. The attitude we have been in being doing this 30 years they are not in touch with reality!!!!![non-permissible content removed] is the right word to describe them

Great customer service, coupon accepted. Will be back next service.

Nate Jones my service manager at Mercedes on Stevens Creek was awesome he went up and above to take care of my cars needs and kept me updated on my car! Excellent customer service by him... thank you Nate Jones

I was very pleased with the professional salesmanship of Dusan Golomeic ....I explained exactly what I wanted in a car he found the exact car I wanted ....a beautiful red cabriolet 2018... He also was very patient in explaining all the options on the car and taught me how to use them...... I would definitely return to the dealership and also of course request Dusan .... I coul not be happier !!!! I have also since recommended him to my friends .

Always the best service received by everyone I encounter while at the dealership.

Great buying experience, sales and finance were great and I was on my way home with my new Mercedes in one hour.

It was a nice experience to take care of my C300. John is so nice that he can consider on the user side.

Very pleasant experience. Great working with Diana and Her manager Safi. They are very professional, customer oriented, very patient with me in the whole process. Definitely will refer friends!

Great service with explaining everything, and nice attitude of service from staff.

Exceeded my expectations! Overall service was fantastic.

My salesman at Mercedes Benz of Stevens Creek was Tony Spencer. He was very helpful, efficient with information regarding the vehicle I purchased and very responsive in handling any of my concerns. Overall it was an excellent experience.

Great dealership, very professional and helpful staff. Dealer Ellen Lans made my experience of buying the car unforgettable. She is very professional, attentive to the customer and gets things done very efficiently. After 2 hours after entering the dealership I left the place on my new GLA. Definitely recommend this place!

The only place I?ve had my car serviced. John Stansberry is great!

The most wonderful leasing experience ever. Everyone on the staff was helpful, knowledgeable and kind. I would highly recommend.

Charlie Fish is my service advisor and the reason I go to this facility.

Charlie is always very detailed and professional. The dealership is very well maintained.

I had a great experience Leasing and purchasing 2 cars from Stevence Creek Benz and Finance Person was super great

Excellent service advisor! Thank you Mr. Alvarez! True VIP experience!

My experience was fantastic. My service representative was Danny Ho. Danny was knowledgeable, professional and easy to work with. I NEVER felt like I was being taken advantage of like at other places. The work was done in a timely manner. The car was washed when I picked it up. A great experience all around by a team that gained my trust. I live in the Peninsula but will make the drive to Stevens Creek Mercedes Benz for all my future needs.

after the service, I found the temperature control does not work properly. There is no warm air out when turn to 80 degree.

This is our third Mercedes purchased at Mercedes Benz Stevens Creek. (1985-2017) We return for all the outstanding reasons starred above AND working with John Stansbery, the BEST Service Manager ever!

trustful, good qualities, good services. I am satisfied.

Jake has an impeccable customer service. Highly recommended!

Mercedes SC is a bustling dealership. It took almost 3 week just to get a service appointment. Once there, my Service Manager Susan took great care of me. While expensive, they have good service.

Greate purchase experience! The agent is awsome. Definitly will recommned to my friends.

Always a pleasure having my car done there. The service personnel always try to make the experience good and the outcome what we would like to happen

Took my car for maintenance. Jake did a great job and was very clear explaining the services.

Excellent experience! The sales is very friendly and enthusiastic. I enjoy the deal with them

It has been a pleasant experience with Jake as my Service Advisor.

Took care of me immediately. I was in and out of there quickly. Customer service is the best.

I had a service for repairing and recall

Charlie was extremely professional and Matt explained the work performed and how I can ensure proper functioning. Awesome experience!

Always a great experience! My service Rep John Stansberry always goes above and beyond to provide excellent service!

Holding a foreign driving licence I was trying to buy my first car in the US. I had walked into many showrooms but as soon as I entered the benz showroom at Stevens Creek - the atmosphere and the customer support was so smooth that you felt that if there's a car you should own this is it. I was then mapped to one of the best Salesman, I've come across - Manny who made it such an amazing experience! Thank you team.

great experience, I will definitely refer a friend.

Danny Ho is really an excellent manager. He not only got all the paper work done in a very short time, but also reported me the problems of my car during the service in the shortest time.

always quite good. always quite good.always quite good. always quite good.

The only thing I was not pleased with was the length of time it took (over a month) due to the unavailability of parts, despite the car only being ten years old (I wouldn't expect these parts to only be used exclusively on my model -- CLK550). But the work itself seems to have been done well.

Sales people are nice. I had a great experience. I would love to recommend this place to my friends.

It was my first time to buy a Mercedes C300. Before going to the dealership, I quoted online and got the response very soon. ( quote same day in an email.) The price is competitive as compared to other bay area dealerships. Good environment and friendly agents. Fast processing time.

Excellent Service except the Buying Process takes to long. We ordered new car and it took 3 months for delivery. We spent a total of 5 hours at dealership paying and taking procession of our new car. This process should NOT take this long.

As usual my Service Advisor Susan Sulimani did a great job.

my advisor Joseph is always above and beyond service.

I was needing a replacement for a vehicle I wrecked. The whole team at Mercedes Benz Stevens Creek was amazing. They knew exactly what I wanted, and what special needs I had, and they went above and beyond to accommodate me. I love the vehicle they found for me! I definitely recommend everyone to give them a try.

It was a good experience, the dealer was very friendly and buying used car was so simple and easy to understand.

Overall, great experience with the dealership. We were not able to get shuttle service that day but they were able to provide us with a loaner for the day.

Scheduled an appointment with Rasty Kuruc. Arrived on time, was received immediately upon arrival, given a loaner, and out the door in 10 minutes. Repairs were perfect, the car was washed and vacuumed, and the wait to exchange the loaner for my car was minimal. Top drawer service--fantastic job.

Should have had two keys, I contacted 4 people from salesmen to gen mgr. to try to get seconds key. I have had no phone calls returned by anybody. Extremely disappointed

Could not be any more pleased.Joseph was just awrsome.He communicated clearly and in a timely fashion.Followed thru on every issue and made me feel comtorable.

Went in. Dropped the car and picked up a loaner. Next day dropped the loaner and picked up my car. As easy as that.

The service team was accommodating and thorough. ?

Couldn't be happier with the service i get from the fantastic team at MB of Stevens Creek. special thanks goes to sales manager Mr. Manny Kooner and Omar from finance department who were extremely kind and patient and answered all my questions. strongly recommend!

My service advisor is perfect for my needs. I am not tech oriented. He understands that and is always polite and helpful.

Excellent! Good service!good car! Everything is wonderful!

Kamil Beiteshagh was very friendly and helpful. Easy and fast processes.

My 2006 Mercedes Benz S 500 developed an issue with the central locking of doors, had intermittent issues with Keyless Go and driver and passenger side doors lock actuators not performing. Dropped the car in with Todd, the Assistant Service Manager on July 15th, got a loaner car and although the process took a bit longer than I hoped for, but the end result was very satisfactory. Todd was excellent in communicating with me every step of the way. Called me regularly with updates. Worked out a very good price for the services on parts and labor. He will be my go to guy at this dealership.

Had to wait a while for a salesperson to be available. But after that, the salesman understood what we were looking for and steered us (not pushed) toward the best choice among the cars available.

Extremely knowledgeable pleasant and efficient salesperson.

Thanks a lot for Daniel and Martin who helped me throughout my leasing process - from quotations, to negotiating and finalizing packages and add ons. One thing standing out is the quickness of their responses (by SMS, emails and calls) even when they are off for that day or busy between another client meet. Really appreciate the quality of service and a highly recommended dealer.

Very satisfied with the service received today. Everything went smooth and very fast.

The service department is friendly and I am happy with the car service.

Excellent customer service by the service adviser, contact person on the phone and at the check out. Overall I am very pleased with this dealership

Jim was very helpful, approachable and professional, overall amazing experience leasing a car and Jim was able to answer all our questions and cater to our needs, would definitely recommend.

Excellent organization of all service aspects from setting service appointment through loaner car return and paperwork closure.

First and foremost, I apologize for writing this unprofessional review about Mercedes-Benz of Stevens creek. I should have contacted them first before writing the review, maybe the items was accidentally removed while the car was in a wash and detailing. Mark Aaron actually went the extra mile to make sure I got what I wanted and happy with my purchase. It is a great car, my daughter and I love it. Mark found the items and shipped them overnight to me. Once again, sorry for the unprofessional review, but a big thanks to Mark for helping me purchase my dream car.

Marvin Siquig was an amazing sales person that sold me a car 2 years ago in 2015. Unfortunately a drunk driver totaled my CLA 250 and was forced to purchase another vehicle. Miraculously I ran into Marvin again at a new location at Stevens Creek California and he was more than helpful for the 2nd time in 2017. I am extremely pleased with the service he had provided and will continue to come to Marvin as long as he works there. I've met a great sales person and built a great relationship with him. Definitely one of the top sales associates at Stevens Creek. Marvin Siquig -Jeffrey Wilson [contact info removed]

Troy SchalK gave me outstanding customer service for my CLA260.

Assessed standard maintenance check and understood special instructions for anomalies.

Worked with Bill Infald. He answered all my crazy questions and had me in and out of financing in no time at all. Now i'm driving by the gas pumps laughing while i'm sticking it to big oil!

Hovik was an amazing person and sales executive. He found me the car I have been looking for, for 3 months in 48 hours. He is super attentive and respectful. The finance team and GSM were super helpful as well. I will buy my cars only from this dealership.

Excellent services provided by Samir Karimi, Yoarinna Yao, and Steve Fang on our purchase of GLE 350. Staffs are friendly and accommodative.

The Mercedes-Benz AutoNation dealership staff was the most accommodating compared with Audi, and BMW on the dealership stretch along Stevens Creek. The staff was courteous and calm even when the dealership was quite busy which can't be said for the other two previously referenced dealerships. We requested to drive two vehicles (C-300 and GLC-300) and were granted that opportunity with absolutely no hesitation while the dealership was busy. The second visit to the dealership felt like an extension of the first. We were offered the chance to drive the vehicles again but we decided to talk numbers for new, leasing, and certified pre-owned C-300s and GLC-300s. On the third visit, they were just as courteous as before and they walked us through the leasing protocols for our 2017 C-300. The experience was fantastic. We had Geoffrey from Sales and Kim with Finance.

Found the 2014 ROSSO CPO CLS550 from cars website and reached out to the dealership-MB of Stevens Creek. Got the response from them immediately, the salesperson Martin Do is very proactive to schedule the test-drive with me on Saturday. On Saturday, he explained all the questions from me very patiently and allow me to drive extra miles on the freeway, more importantly, he did not exert any pressure on me and let me make the decision all by myself. The car title is very clean and price is very decent, entire car is in the very good shape and flawless. Finally I decide to purchase it on the next day. Thanks Martin for the great assistance to make my entire experience on auto-hunting and purchasing so comfortable and enjoyable.

Stopped by MB of Stevens creek to touch and see a sprinter.Shawn Abtahi was very pleasant and thorough in showing us a cargo sprinter.Took us to their secondary lot where we got to give it a test drive. No pressure. We went home and compiled a list of packages we would like. A few days latter we called to see if he was in and then went to the dealership with our wish list of options. Turns out he had a recent cancellation of a 4 wheel drive high roof cargo sprinter in the short wheel base. It did not take much thinking or conversation with my wife to start the process of buying the sprinter.We intend to make it into a RV. The process was easy. Both Shawn and Goran Muftic, their loan paper work expert, were easy to work with.

We has a fantastic buying experience with Marvin and his manager Stan at Mercedes Benz Stevens Creek. Before we stepped into the dealership, E400 convertible was not on our top list of buying options. Actually BMW and Porsche were our favorites to buy. It is the way how Marvin and Stan treated us changed our mind to buy an E400 convertible instead. Marvin and Stan were very thoughtful, courteous, friendly, and resourceful in the whole purchasing process. It was such a pleasant buying experience with them. We will strongly recommend our friends to buy cars from them. Omar was very helpful and friendly, too in processing our financial papers and recommending warranty packages.

I had some curiousness about my new 2016 GLE 350. Made appointment with Charlie Fish, and he was absolutely professional about educating me. He also spotted minor issues and fixed ot promptly. Highly recommend him.

Danny Ho makes it a great experience to Service my car at Mercedes Benz of Stevens Creek. I trust coming there whether for purchase and or service.

We just bought a brand new AMG GLC 43, and we love it! The service and expertise at Mercedes Benz Stevens Creek simply outshines the service of nearby dealerships. From the salesperson to the used car manager to the general manager to the finance advisor, we were treated well and felt that everybody actually cared about us. To boot, we traded in one of our cars, and we were happy with the price that we got and the ease with which the transaction took place!

I have recently had service on my GL-550 Mercedes. My service advisor is Danny Ho. I can honestly say all my service experiences have been exemplary and I know it is because of Danny. He always pays attention to every concern I have and makes sure my car is ready on time and washed too! I know my car is in tip-top shape each time I drive off the lot and that peace of mind is invaluable.

Fun time picking up the first one and only launch edition of the C-Cabriolet in the Bay Area. I drove by MB of San Jose earlier to look at white S-Cabs but they only had matte white which was a deal breaker for the wife, too cool I guess. She's also transitioning from an E-Wagon/S-Class and current SL and preferred something around the same size as her SL. I'm not sure I would've ever thought to order a car with red interior and a matching soft top but this car is simply beautiful. Shout out to Kamil & Kim at MB of Stevens Creek for taking a hobo on a bicycle seriously ;) This team made our whole experience at this old Smythe smooth and enjoyable. Thank You

Susan is an excellent customer representative. She is very friendly and she listen to the client carefully. She had been my service adviser for the last three years. Always give me the best attention. Thank you

I am very satisfied with Mercedes Stevens Creek services my car, Your service manager Jake Tran provided excellent service to my car and is very courteous manner to me and I give him a 10+ rating.

The service advisor Jake was awesome. He was friendly, professional and knowledgeable. Service was done in time with hi quality. Thank you, Jake.

Sami simplified the entire process. Made leasing the car straightforward. Very informative. Made certain we were getting the best deal for our circumstances. Highly recommended.

This was the best experience I have had with your service department. Although I did not receive my vehicle back for 3 days due to new tires and such. I was provided a car and the service advisor was very responsive, and attentive. I had made this appointment online, so my advisor was different, however he was great!!

Outstanding service. My car was having different issues that needs to be addresses. Mr. Chuck Dawson and his team helped me to address all of them at once. Breaks, coolant issues, wheels alignment and others were solved in a day. Thank you Chuck! The car runs like a champ now.

I just had A1 service. Everything was taking care well. We dropped off the car in the morning and was able to get it back within the day.

Top-notch customer service at Mercedes-Benz of Stevens Creek! Joe Pacella in the service department was excellent, providing all the details regarding repairs on my car. I appreciate his professionalism, courtesy and attention to detail. Also Nichole and Frances in the service department were a pleasure to work with, both kind and courteous; they are an example of what great terrific customer service is. This kind of experience is what is expected from Mercedes, attention to details, quality, professionalism, reliability, and class. I know where I’m going to purchase my next car, Mercedes-Benz of Stevens Creek. Thank you, Joe, Nichole and Frances!

Jake Tran in the service department was very professional, polite and courteous. He kept me informed through out the day about the progress and expected time my car would be ready.

If you want to enjoy purchasing a fine car you need to find a fine dealership. I was lucky because I found Mercedes-Benz of Stevens Creek when I wanted to buy a Mercedes GLC300. I first spotted the new GLC while driving to an appointment and, after the appointment looked for the closest dealer. Gurwinder Singh, who was to become my principal sales rep, welcomed me to Mercedes Benz of Stevens Creek, presented the car and described many details about it, and then let me take it out for a test drive. The GLC300, Gurwinder, and the overall classiness of the dealership got my immediate attention, so when I got home I spent quite a bit of time on the MBUSA website detailing out a configuration that would suit my needs. You may imagine that my configuration was not immediately available in the U.S., so Gurwinder worked with his manager Samir Karimi to have me to use a special order slot that was available. Once the car was ordered there was a long wait (during which my 2016 GLC somehow became a 2017 GLC), but through it all Gurwinder, his partner Bryan Tu, and Samir were patient and helpful. When the car finally arrived I drove it around a bit and then engaged in the inevitable paperwork shuffle while final detailing of the car was done. Then came a brief training session (which is only a start, but a helpful one). Everything was carried out efficiently by courteous staff members, and I left with no unanswered questions. Over the years I’ve purchased many cars, including several Mercedes, Jaguars, Infinitis, and other fine cars and, of all the dealers I’ve bought from, Mercedes Benz of Stevens Creek stands out as the finest experience I’ve had.

My Service Advisor was Susan Sulimani. I arrived a few minutes late to my appointment, but Susan was right there to greet me. And within a few minutes she provided me with an estimate and gave me an idea as to how long it would take to put on the new tire. This is the second time Susan has been my Service Advisor. She is always very friendly. She always listens carefully to any questions or concerns I have. And she goes out of her way to answer all of my questions. My car was ready on time, as promised. And Susan quickly got me over to the Cashier. And then out to the valet/car pickup area. It's always a pleasure to have Susan as my Service Advisor. If I am ever in a position to recommend her, I will do so gladly.

Every time I take my car in either for regular maintance, or for something to be checked, I'm always taken good care of. My service advisor is very attentive and gives great detail to all my concerns She always goes that extra mile in order to make sure we are happy.

Excellent service from Danny Ho. He made the process easy and convenient. I would highly recommend him to all my family and friends.

This is the WORST dealer I have ever been to. Short Version: They just do not care about customer service. Once they sell you the vehicle then they don't give a damn. Long Version: I was leasing a BMW, once my lease expired I decided to get a Mercedes GLK. I went all the way from WA state to buy a CPO because they had a vehicle that matches all my requirements. After I bought the car the following are the events that happened: 1. They gave me a faulty Media interface cable, when I called the sales person who attended me, he never responded to my calls or emails. I had to talk to his boss only then they sent me a ACTUAL working cable. 2. When I went to DMV in WA state, the officer there explained me that I do not have all the documentation required to get the vehicle registered on my name. And when I call the guy back he says - "May be the DMV do not know what they are talking!!!" - I go back to DMV and they explain me in detail, I explained the same thing to this guy. It took weeks for him to respond. Finally he says I am redirecting your case to my boss - Cindy. I tried calling here, sending multiple emails - NO RESPONSE. One fine day she responds back saying - "We need the address of DMV. We will overnight it to them" - I give the address and ask for tracking number, no response,my DMV says they still haven't received anything. It has been 2 and half weeks (at the time of writing) and numerous calls and emails, everytime someone takes down my name and number, no response. While selling the Extended warranty and other additional stuff, they seem to care about you so much. And once the deal is done, this is what you get. Since I am new to this country I am still figuring out options on what I can do about this, like a consumer court or something.

From online scheduling, drop-off, pick-up to the overall quality of service, Stevens Creek Mercedes Benz are way way ahead of its sibling (AutoNation) dealership, BMW of Mt View. I love driving BMWs; but due to the awful service of Mt View BMW, I stopped buying BMWs after the dealership was acquired by AutoNation. Luckily the quality of MB Stevens Creek service did not suffer after the AutoNation acquisition and as a matter of fact, everything has only improved with its remodeled brand spanking new building.

Excellent and prompt service provided by Mr. Tran, highly recommended for others!

Service representative Nate was knowledgeable of our service requirements; he had good estimate or ideas of work to be done; he knows all the applicable warranties that we bought; Nate also is great in making us understand the services to be provided and needed for our car. Nate is great to talk to about our car especially what to be done and what to expect. Nate really takes care of customers like us. I give Nate a very high rating of performance.

Our experience in buying a new car from Stevens Creek Mercedes was great. Bill was thorough and always professional. He was quick to return phone calls or emails. From start to finish he made sure that we were comfortable and happy with our purchase. Thank you Bill!

Charlie fish always does a fabulous job for us. Enjoy working with him

Very good establishment and nice warm atmosphere! Charlie Shen and Stan Mojaisky are amazing people, very knowledgeable and helpful! Thank you very much for your great job!

Don Battles called me and gave me a quote and what needs to be done now what can be done later and got the car ready by end of day.

Susan at services is awesome. She is professional and knows her stuff.

MB Service Dept know exactly what they are doing even there is many cars/customers arrive at same time!

John, as always very attentive, and service was as promised, even the car ready earlier than expected. John is on top of everything.

After my initial visit and test drive of a 2016 C300, Bryan Tu from MB Stevens Creek reached out to by email regarding my interest. Long story short, he introduced me to Tin Vuong, who happens to be the best car sales man I have encountered (bear in mind this would be my 8th vehicle). Tin was so patient, showed several cars and made me understand the difference between packages IN DETAIL! After we nailed down what I wanted, he told me they didn't have in stock but got it from another dealership in 48 hours. Now that's what I call going the extra mile to make a customer happy, rather than convincing them to purchase what you have.

Great customer service, very friendly staff, helpful and kind service agents. Definitely a two thumbs up. Highly recommended.

Nate did a good job for us... very professional. Thank you so ,much. Jonathan Ng

Troy Schalk was a great help. Got me in and on my way and everything was perfect!

I am very happy to get excellent service I put my car for regular maintenance and the other issues were resolved by MB

Upon drop-off I was offered my fully serviced vehicle to be returned to me at my home. It was dropped off at the designated time in immaculate condition. I would call that Superior service by Steve Kirksy!

Fantastic service. Prompt. Acurate. Helpful. On time.