I am really disappointed, two times I had appointment, and 2 times they didn't wait for me. I waited for appointment first time 2 weeks, second time 1 week. My crack became super big during that time. Now I am waiting my car 1 week, they did not give me car for replacement... They didn't have wind shield for my car, I was waiting appointment 1 week and they didn't prepare it for me... I feel bad,I have premium car , I pay for expensive service, but I got missed appointments, no car for replacement for more than week, and waisting of time and money .

Scheduled appoinment to change airbags at 9 am. Their mechanic was either a no show, got laid off/fired, and mercedes stevens creek didn’t bother to contact me about the change. I was still getting automated messages about the 9 am appointment until three days ago. Until I arrived, they told me and changed their appt to 2 pm. Their messy scheduling wasted my time. If I ever have to return to this Mercedes dealer for anything and hopefully I don’t, it would be with skepticism. Please make sure your schedule is not full when you bring in your car, you might waste time waiting.

This was for a seat belt recall service. The service was done on time as promised, I got a ride home, and the car was nice and clean when I got it back!

update: 2/17/19 After more than 3 weeks of purchasing a car from MB Stevens Creek, I still haven't received my spare key nor owner's manual as promised at time of purchase. I've left 2 voicemails to the salesman, 1 to his manager and ended up reaching out to MB customer service directly to mediate as I cannot even get an answer from the dealership after the purchase. I tried reaching out to the GM as per the reply on this review and it's a generic number and am being told 'He isn't available'. Terrible buying experience, get anything you need upfront as they don't care about their customers after the check has been cashed.

Great service management

great service with polite advice

The service is always OUTSTANDING and Steve Kirksey is the BEST!

Service department claimed the engine was "seeping oil". The vehicle had just come from a full service performed by a private Mercedes shop (Mercedes Master-certified mechanic). The claim was found to be incorrect - the engine is NOT leaking oil. My experience is this service department creates false and unverifiable claims for extra business. They also claimed the brakes needed immediate replacing (3mm). Actual brake thickness was found to be sufficient (5mm) until next 10k service. On the positive, check-in process was good, quick, efficient. Loaner car process was smooth and simple.

I purchased a car 3 weeks ago and had a terrible experience. The purchase took over 4 hours and I still haven't even received my spare car key or owner's manual (wasn't found at time of purchase). I've had to escalate to MB to get help as the dealer wouldn't answer my calls.

Great service from Danny Ho! Would highly recommended Stevens Creek Mercedes

Great service, they always deliver as promised.

Invoice states that all fluids are topped-off and car is washed. Neither was done. Just afweul service considering I spent $55k on the car.

Jay Is great to work with.

Great service during my recent purchase. I highly recommend this dealership. Slava takes personal care of his customers.

Marvin S in sales was knowledgeable professional & accommodating. Mozie in financial dept was also nice, knowledgeable & professional. Overall great customer service would come back to this dealership & refer people here, they do an outstanding job & they have the nicest cars. Thank you for making my purchase a delightful one, love my CLA♥️

Attentive professional service; very timely on start of appointments and completion of tasks.

I love my service advisor, Danny Ho. He is always very pleasant and always gives exceptional service. I like that I am assigned the same advisor every time I have an appointment. I always feel taken care of by him.

Great service.

My advisor Troy is the best. He is so accommodating, efficient and so knowledgeable. You also have an excellent employee where I checked out a loaner car. Since my car is a 2010 C300, the CLA that was given to me looked a lot different with all the new structure on the dashboard. He was kind enough to explain the features to me before I took off. He was very polite and professional.

It was excellent service. They gave me a ride to my work and picked me up from my work when a car was ready to pick up. Of course the problems was fixed in short time and more than that they had touched up service for some spots that showed scratches. I was very satisfied with their service. Specially Jake who served me the day was very nice and professional.

If a quality experience is what you’re looking for whether purchasing or servicing this is where you need to be!!!!

I didn't originally purchase my car from this dealership, it was sold before I made the move. I've had a great experience from the service department at MB of Stevens Creek. Even if they didn't have a car for me, the shuttle service has been good, professional and the drivers are great conversation. My service advisor Nate Jones is fantastic, professional, courteous, is up front on time and expectations and is a pleasure to work with. There's no upset on the services, if there's any issues or anything the car needs, Nate is quick to bring it to my attention. I definitely recommend them.

I recently moved to the U.S. with my wife in regards to work. I needed a vehicle suitable for my needs and we decided that we would go with the GLC. It wasn't until Hanif stepped in, and was able to communicate with us, he really understood what we needed, and provided us an offer we couldn't refuse . Within a matter of minutes, the deal was confirmed and we walked out of the door with a new vehicle thanks to him. We highly recommend him because he understands what people like us need and saves you time.

I recently moved to the U.S. with my wife in regards to work. I needed a vehicle suitable for my needs and we decided that we would go with the GLC. It wasn't until Hanif stepped in, and was able to communicate with us, he really understood what we needed, and provided us an offer we couldn't refuse. Within a matter of minutes, the deal was confirmed and we walked out of the door with a new vehicle thanks to him. We highly recommend him because he understands what people like us need and saves you time.

The experience here is truly 5 star from start to finish, every person I worked with was highly competent and charming to work with - and truly went the extra mile for the customer. Rare these days to find a place that values their customers like they do. What a team! Will be driving extra for this level of service.

Great experience! Ellen and the whole team have been amazing.

Hanif was amazing with my purchase - I love Mercedes but if hanif was selling anything else I would’ve purchase that.

Because I ordered a 2018 SL550 in July of 2017, there was a bit of a wait. Storms at sea also contributed to a bit of a delay. Despite these factors, I received my SL550 in November exactly as I had ordered it. I absolutely love the car. My sales rep, Dusan, was there the entire time to guide me and to answer all my questions. He made the process of buying my car so simple. I'd use him again should I buy another Mercedes. Everyone from the receptionist, to the parts department, to the finance people, to the technicians who helped me learn how to operate the car were accessible and friendly and extremely helpful. If I was asked if I would recommend this dealership to someone interested in buying a Mercedes, my answer would be a resounding "YES". Thanks to you all. R.E. 02/01/19 On 01/28/19 I brought my SL550 in for it's first service(only 2242 miles but tired of seeing the reminder on dash). It should have taken only a part of one day to complete the job. I got a call from my service advisor that during the wiper replacement, the tech cracked the windshield. I was told that the glass had to come from the East coast so it would take 5 to 7 business days to arrive. That is where I am at this time...waiting. I DO have a loaner, however. R.E.

Friendly. Attentive. Always follow-up.

The service is always excellent. Everyone takes the time to answer my questions and explain things to me I don't understand.

I always bring our GLK to Steven Creek Mercedes dealership for services. They always perform all services that our vehicle needed within the promised time.

My last experience at Stevens creek Mercedes was not a happy one. 1) I chose shuttle service when I made my online appointment. When I dropped my car off, I was told that there is no shuttle service on Saturdays. Why was I able to select shuttle service when I made the appointment? 2) I was told that they would call me early in the afternoon to let me know when my car would be ready. I did not get a call until 4pm 3) When I called to check the status, I was put on hold for 35 mins and after that long wait, I was asked to leave a message. Really? That was bad customer service.

Just happy to get my car back

Jake from Stevens Creek Mercedes did a great job servicing my car. He's friendly and open to communicate. Satisfied.

CLA 45!!!!

Came in for a recall service. Appointment was at 8:50, it was supposed to take 2-3 hours. I told them I need the car by 1 and they said that shouldn't be a problem. I called to see if it was ready at 12:30. I left a message and an hour later they called to say it would be another hour and a half. I walked around the lot to see my car sitting there not being worked on. I ran into the mechanic who told me he was just coming to get it and it would be another hour or more. Ugh! I left my service advisor a message that I was not happy to find my car in the lot and that I was in the lobby waiting. 40 minutes have gone by and no one has approached me about the situation. I'm writing this from the lobby right now. If scheduling the appointment wasn't so easy this would be a ONE star review.

This is my second car I bought there, I really happy with the serviced and the people there are nice and friendly, every time I bring my car there for the serviced they are doing great job and fast, I liked Edward he’s my favorite one, always honest to clients, if whoever wants to bring your car there for a service trust me you will happy with him

Customer service is hit or miss.

The people who work at the “front desk” gives you abhorrent unprofessional attitudes. As a paying customer who spent thousands on car maintenance, I do not appreciate to be treated with disrespect. Shame on you Mercedes Benz for not monitoring your dealerships, customers do take notice of this and yes it does affect the choices I make in the future when purchasing cars. Do yourself a favor- go to some other dealership where they care about customer service.

Solved the problem, held car while we were away

I have been welcomed by Marvin who provided me all the information I needed and even offered me a better deal than what I expected. His follow up was good and reassuring, he was always ready to listen to me to answer my worries and questions. All the process was smooth and the business discussion with Kamal very good. People at Mercedes Stevens Creek were really nice and made all my efforts easy. I recommend this dealership and I'm very happy with my new vehicle. Thank you!

Best dealership in town. Very professional and highly qualified people doing excellent work day in day out. Keep up the good work. Thank you.

Very good service, nice place and on time delivery . Especially service man name: Danny Ho take care customer very good, active,and always happy. Thanks again for all your help Danny and Mercedes of steven Creek. We will be back again and prefer our friends to you. StevenPham &Van Ha

Sent my E350 in for the 50K service and the detailing. Denny was very thorough. He discovered a problem on the break and repaired it under my extended warranty.

Excellent sales supports by Chaley in Stevens Creek branch. Also very happy for the new car now

The service there is really nice.

I was in the market for a newer car. I found the car I wanted, the sales staff was very helpful, the sales staff knew their stuff, no hassle and I was able to leave with my new car that night.

Jake is an awesome Service Advisor! Really listens, cares about you and your vehicle and follows through to make sure everything is in order a few days after your visit.

Jay Falkner is the person whom everyone should be working with. He helped me with my car, explained what happened, very nice person with always smile on his face, and very caring I believe to his clients.

I usually dont post reviews but the service (or rather severe lack of) needs to be known by prospective customers Look at the yelp reviews for more similar stories. Here were my highlights at Stevens creek benz: 1. Damaged rims after service. They only fixed them once I revealed I had evidence. Refused to switch them, now have refurbished rims due to their negligence. Take pictures of your car before servicing anywhere. Take a picture of your mileage. Important for #2 2. The car was driven 10 miles for a simple oil change. There is absolutely no reason a customer car should be driven more than a mile for an oil change. It was obvious it was driven for non-service related activities. 3. No uber or shuttle service. They rarely have rental cars available, but they offer no uber or shuttle service alternative. I haven't been to a single dealership (let alone a luxury brand) that does not offer a ride service for appointments that last several hours. 4. Incompetence. The one instance I got a rental car, I was given the keys and led to the rental car. The keys did not work, so I checked the license plate number on the rental form and they did not match the car I was led to. The young teenager (appeared very young) that was responsible for the rental service gave me attitude insisting it was the correct car until I had to physically point to the differences in license plate numbers. This is ridiculous for a German luxury brand dealership that demands a premium fee in exchange for professional service. You get none of that here. Only the premium price. Benz owners beware of this place.

The seller was a great guy, we really enjoy dealing with him.

Paul Fox, who is helping me with a repair reimbursement is very professional and helpful. You can tell he has a great passion for what he is doing. The working is very organized. Makes you feel Benz deserves the reputation of a high-end vehicle.

Our family two cars always got service at Mercedes-Benz of Stevens Creek, 4500 Stevens Creek Blvd, San Jose, CA 95129, our service Advisor jay Alan Falkner did great job for us !

Excellent service!!!

I have always had excellent service at Steven's Creek Mercedes, BUT this last experience was less than caliber for Mercedes standards. I had a recall that I was told would be completed in 2-3 hours. I dropped my car off at 9:30am and asked for a shuttle to Santana Row - less than 2 miles away. They said they would call when complete and come get me. At 12:30 I still did not receive a phone call or text. I called and they directed my call to the service department only to be sent directly to voice mail. I left a message. I waited almost an hour and called again AND again I was sent to voice mail. It was now 2:00pm and I was stranded and tired. I called again and was put in cue - I was 4th in line. I waited almost 1/2 hour to speak to a live person AND my battery was on low mode. When the receptionist answered I said "please don't hang up and please don't direct me to any other person - I need help - I am stranded." The receptionist was great and took care of me and reassured me during the call that she would not hang up on me. She had a shuttle to me in 15 minutes and my car was ready when I got there. A 2-3 hour service took 5 hours and NO CALL!. I will never ask for a shuttle again.

After debating with Stevens-Creek Mercedes Benz why I, or they, could not do a comprehensive firmware flash update of all of the electronic controllers in my ML350, they explained that: "this is not possible. It is not a feature provided by Mercedes. We have to take each controller separately and update them individually according to the problem encountered". They further explained: "that there are >50 controllers on my ML350, and once out of warranty they are done individually and customers HAVE TO PAY FOR EACH UPDATE". Yesterday I asked the dealer for my "PRE-SAFE Inoperative" error to be diagnosed. I also provided this dealer with a copy of the internal Mercedes service bulletin for a firmware update to the seat belt tensioners addressing this "PRE-SAFE Inoperative" defect in similar year models. Stevens Creek Mercedes applied this firmware update to their firmware, charged me $220 for this single firmware update, and the error is STILL occurring. I am going somewhere else. Furthermore, this policy is unfair, ridiculous in today's software complexities, and needs to be reevaluated. I am considering contacting some public entity or broadcast network, or the NTSB, or someone else about this policy. In my opinion it is nothing more than a financial racket and gold mine for Mercedes Benz using their defective software against the unsuspecting and unaware customer. Watch out.

I love the Customer Service. Thank you for helping with what I always need.

The whole service experience was very professional and courteous. The car was ready on in the promised time and clean.

Great experience, great price. No game, no hassle

Worst experience I have ever had at a Mercedes Benz dealership. Raul, my service advisor, tried to sell me new rear tires for my car. He pushed several times. Alerting me that they needed to be replaced immediately. The rear tires are not new but they certainly do not need immediate replacement. While Raul went to lunch, another advisor called me and stated the same thing about my tires. Pushing to sell replacement tires when it wasn’t necessary. I paid $332 for the service. The worst part was that Raul nor his lunch replacement nor the actual service guy bothered to inflate my tires to their specified pressure. THIS IS NOT OKAY. Three humans tried to sell me NEW tires but not one bothered to ensure my tires were properly inflated. I will never bother to step foot inside this dealership again. Mercedes Benz of Greedy Creek: You guys are the WOOOOOOOORRRSSSSSSST.

It was a very good experience. I got a rental car when my car was on service.

Nobody cares of anyone, especially Samir

Great staff Raza is great guy

I contacted them on Friday and by 2:00 pm Saturday I was in the car of my dreams. I had tried another Mercedes dealership and after 3 months they kept telling me the car was coming but it never arrived. Great customer service from Stevens Creek.

Seamless experience with the airbag safety recall. Jim Duffer and the rest of the service team were extremely helpful and prompt. Definitely will be coming here for any future service needs.

“Marcel and I dropped in without an appointment but Sophia and Carlos helped us get a great deal on our lease renewal. We love our GLC-300.”

I'm giving three stars as a neutral rating due to the following reasons: 1) My technician has always been great and has constantly kept me in the loop with my repairs/ service, pricing, promotions, etc. All the work done on my car has been great and he was a pleasure to work with. 2) Any time I have had any interaction with the front desk receptionists, I have been met with hostile attitudes. As a Mercedes-Benz customer of over two years, the rudeness has been a constant. When I ask any question at all, I am talked down to and spoken to like a child. Not appreciated.

The sale person was very professional. She was very patient and explained all questions regarding the car, recommend a right one for us.

I purchased a Mercedes CLA here and had an excellent experience. I had received a very competitive price over the phone/email with all the details and there were no hidden surprises at the dealership. Very friendly and responsive staff.

Very quick and easy 20k service that I had prepaid. A bit frustrated though as they charged me $96 for a tire rotation that you would think would be included in my 20k service.

SOS device activated as I had not done it early on when I received the vehicle

Very nice selection car in stock

best finance department, excellent service

Peter (Cong) Nguyen was really helpful throughout the process of my buying the car I wanted and followed up regularly about all the questions I had .. Overall the experience of buying the car from here was top notch . Highly recommend this place if u want to buy a Mercedes

Peter (Cong) Nguyen was really awesome in helping and guiding me throughout the experience of buying the car and was really diligent in following up with me about all the questions I had Overall, the experience of buying the car from here was really good

Went in to buy some coolant for my car since it drinks it like water. Anyhow, the cashier was very nice and when I asked for a discount she knocked off a bit off the price. While she didn't have to do that, I definitely appreciated the gesture. Facilities was also very clean with complimentary coffee, tea and water in the waiting area. TVs we're on also to help entertain anyone sitting there waiting for their cars to be serviced.

Once we got a sales person to help us, she was awesome. However, we waited an hour after being told someone would help us in 10 minutes. We were at the dealership for 6 hours total.

Service advisor took care of my auto promptly on arrival. Service completed on schedule and within anticipated cost. auto clean with problems corrected. a professional job.

check in was on time. responsive to timing of when car would be finished for pick up. complimentary wash was much appreciated. Also, my key needed a new battery as noted in the alerts but I hadn't changed it yet. the service folks put in a new battery and also left an extra battery in my car for the other key. very thoughtful and I hadn't asked for them to change it. just a small thing that made an impression and saved me time in having to go to the store to get a battery. much appreciated.

Would you recommend this dealer to a friend? Yes Did you purchase a vehicle from this dealer? Yes Why did you visit this dealer? Select one or more reasons that apply. I was having my car serviced/repaired

This vehicle is great and very comfortable. I love it

The B1 service and rep were great, however, with an 8:30am appointment I still had to wait 50 minutes in line before my service rep was able to help me. They were so busy I had to leave my car overnight and luckily I had reserved a loaner (but only limited to 100 miles then they start charging you for mileage), not great if you have a long commute. I was also surprised the tire rotation was not covered in the regular pre-paid maintenance contract, so had to pay extra $96.

If You ate looking for a new car, Bill Infald is the man you need to talk with :)- I had a wonderful experience and am happy to have a new one.

Overall experience is excellent. The sales is very helpful and I am able to make decision very quickly. Would highly recommend.

Carlos was patient and helpful. He answered all the questions and made me feel comfortable about everything

Went to this dealer for recalls. Was told car will be washed after the service, however, I got my car totally unwashed!

overall service was good, promised a full car wash and vacuum that never happened even after the long wait!

Jorainna Yao helped me brought my new glc 300. The whole process is very smooth and pleasant. I bought the car I liked at a good place. Highly recommended this store.

Good service received from Jake Tran Phuong from Benz of Stevens Creek Blvd, San Jose, CA

Waiting for more than 40 min after being checked in for my scheduled appointment. The service adviser made up an excuse that he was checking to make sure that they had the part. Well, they know what part will be needed when I book the appointment. Why this inventory check was not done days earlier?! That is just unacceptable. And then another VERY long wait time for the curtsy shuttle. Another customer before me waited for over an hour for the shuttle. My next car will probably not be a Mercedes! Definitely won't be from this poorly managed place!

Professional staff and they always make you feel like a VIP.

Sales person is awesome, get the deal quick and easy. Only took 1 hr from start to finish and drive new car off the lot.

Love this place!! Have a lot of selection of Mercedes. Can't go wrong!! This is my second time buying a car from them and I've never had any bad experience with the personnel and vehicle.

Susan did a great job of taking care of the whole process.

I could not be happier with the Service I get from MB of Steven's Creek. Charlie Fish is extremely responsive and knowledgeable and knows how to solve problems. The facility is modern and appealing. The staff are all friendly and helpful. Barry Zwarenstein

Sales Manager was very helpful. Great buying experience.

Do NOT service your vehicle here if you do not have a service package with them when you bought the car. The service department here is absolutely the worst. They rip your money off. I had dropped off my car in the morning and I specifically asked my advisor to apply a discount code that I received via email and showed him the email. Evening when I came to pay for the service at the cashier, I noticed that the advisor didn't apply the discount. He told he forgot to apply! How can one be so irresponsible? Is it that hard to note this down? When I asked why this was not applied to the cashier, the cashier was confused and hesitated to apply the discount because she had to do the paperwork again without the advisor being there as he had left early. I have had enough with Mercedes-Benz of Stevens Creek. I am moving on to another dealership where they are offering prices that are 150$ cheaper than what you guys offer and are also prompt on applying discounts. I have wasted close to 500$ on service over the past years comparing to what I came to know from other dealerships now. This is by far the most terrible experience I have ever had getting any product in my life and I am extremely disappointed and furious. I have 3 other close friends who all bought the vehicle here and are all servicing at this dealership and I have whole-heartedly advised them all to stop servicing at this dealership right away.

everyone was great. the only issue was the parking, very frustrating!

Although autonation says cars have 125-point inspection certificate, the car I bought has several issues: heater is not working, steering wheel turning sound, car shuttering when first starting the car. Really unhappy with my experience.

We just bought a new GLA 250 recently. The sales is really nice. However, only a 3-star because it has been more than a month and we still haven't got the second key. After getting our car for more than three weeks, we went there again, just to find out the second key is still not ready. Eventually after a month we were told we have to come again to program the key, but we called several times and no one replies. It is not our fault that the second key is not working, but they make it such a difficult process. We are still waiting and feeling disappointed.

Recently purchased denali yukon great experience with Peter N. Would recommend to friends and family. Thank you everyone at Mercedes-Benz of Stevens Creek

The first time we walked into the dealership, we met Omar Awwad. He was so low key and knowledgeable we knew he was the man we wanted to deal with. We enjoyed seeing all of the beautiful cars in the newly remodeled facility. We made several trips to the facility and always received a friendly reception and especially good service from Omar. We are just thrilled with our 2015 E class diesel. Thank you.

I am always impressed with the professional service provided at MBZ of Stevens Creek. More importantly, it is the personal interaction with staff, starting with Charlie & many others, that keeps us coming back.

Danny Ho gets 5 stars. Learning that MBZ now only offers a free one-way shuttle when I dropped my car off for a recall notice to replace the air bags gets 1 star. The amount of time I waited to get the shuttle also gets 1 star. I ultimately gave up and sat in the dealership the entire time of service and never used the shuttle. I could only think of the high quality MBZ dealership my brother goes to in Portland Oregon, where they was his car weekly for free, even if he is not having service, plus provide other benefits. Impossible for me to give this dealership a high star rating though my service manager Danny Ho does deserve 5 stars.

Do NOT service your vehicle here ever if you do not have a Service package. They overcharge like crazy and rip your money off for Services A and Services B. I checked the price with few other dealers for these service types and it appears that Mercedes Benz of Stevens Creek charges at least 100$ more than other dealers.

I went in for a 30K service for my C class. The check in was as per the expectations. Quick and easy. However there were two major problems later in the day. Service delays - It took 7.5 hours to service what should have taken up to 2 hours. Service Quality/Trust - The receipt says that the tires were pressure checked and filled up, but I saw that all four tires were low on pressure (at the same level I dropped the car at). Given that this was marked done but was not really done, I cannot trust if other services were performed as per the standards.

Bill was a great information source and very patient. He made buying a car as painless as possible.

Service department needs to be looked at by GM. Not attentive enough and seem to be there just for a paycheck rather than take care of their clients the way we expect to be treated.

I don’t usually like waiting for my car at the repair shop but the waiting lounge and amenities (coffee, WiFi, TV - maybe too many TV’s? - ) made this a pleasant experience. Service representative (Raul) was great - knowledgeable and checked in with my regularly.

Son Long Lu was really helpful. Test drive, numbers, no BS.

They are the best with very professional and excellent service. Thank you so much all your hard working and bring the happiness to us.

The service that you provide is excellent. Thanks.

thank you so much that all about helping ,dealer Jay f.who solved problem of my car ,satisfaction 100%=*****,

IT ONLY TOOK ME THREE DAY TO PURCHASE A NEW MBZ WITH THE INTERNATIONAL TEAM AT MBZ OF STEVENS CREEK, CA . JORAINNA LISTENED TO WHAT I WANT AND NEED AND REACH A NEW CAR FOR ME IN ONE DAY, ITS A GREAT SERVICE , JOB WELL DONE!!

I had an overall great experience (Marvin Siqiug) and bought a beautiful car . The only issue I am currently having is I still haven’t received my registration! 3months later!

Failed to answer the phone the first time I tried calling failed to return a message the second time for service several hours later. Sometime later someone called back.

GLE 2018 4MATIC with amg package is really perfect! Most reason I bought this car from AutoNation is the saleslady Jorainna Yao. She is really patient and helpful. I would also referred my friend to buy a Mercedes 2020/2019 GLE amg 43 next year to her. Also the car is beautiful ! Easy to handle and control. Very comfortable for a tall guy.

Most reason I bought this car from AutoNation is the saleslady Jorainna Yao. She is really patient and helpful. I would also referred my friend to buy a Mercedes 2020/2019 GLE amg 43 next year to her. Also the car is beautiful ! Easy to handle and control. Very comfortable for a tall guy.

It is actually ONE Star for my most recent service. To be fair, I have received 30+ Years of FIVE star service at ‘Smythe’ on Stevens Creek. But this most recent experience compelled me to knock it down to FOUR stars. My experience for what should have been an uneventful annual service was a tragic comedy of errors. I dropped my car off for its annual inspection service last Wednesday and it was completed at the end of the day, Thursday. They said just over on Friday for pick up, which I did. My hubby dropped me off at 10am and left, and I went to pay the cashier and then waited for my car to be brought up. I waited, and waited... and patiently waited. I never knew I’d be waiting for so long and did not take note of the exact elapsed time. I’d say that I waited half hour or more and no-once told me how much longer it will take. And, mind you, this is for pick-up only! The story is that this facility/dealership is servicing 100-150 cars per day and there are so many cars going in and out, that they are tight with parking. When they park a car, they turn the hazard lights on so that they have less chance of an accident. Unfortunately, after they parked my car on Thursday, at the completion of the service, they did not turn off the hazard light. So, when I went there on Friday for pick up, THEY CANNOT FIND MY CAR. They use my key to find the exact parking location, but with the dead battery, they were unable to locate my vehicle. They had to give me a rental car so that I can wait at home for the battery to re-charge , and return 4 hours later.

All service completed on time. Personnel were efficient, friendly and courteous.

Shopping experience was excellent. Wilson is great. He gets to the point directly without pushing. It only took me 2 hours from walking in to driving off with a new car.

Always reliable and awesone service, although not always the cheapest. But you get good value and genuine Mercedes parts, and a good labor warranty. Love that you can still get a loaner car, something that other dealers are going away from it seems lately.

Jay took good care of me as always

Jay Falkner did a thorough job explaining what might be involved in a possible problem fix. He later gave detailed information as to what had to be done and helped us to get a 50% reduction in the price of the repair as a goodwill gesture from Mercedes Benz & the dealer. He has always been helpful when we have gone in for service work and is a 'straight shooter' when it comes to discussing service/repair issues.

The most frustrating thing was spending 2 hours at Mercedes Dealer which is involved waiting for Service Advisor and getting loaner car.

Dealer is verify helpful from the start of finding the new car till purchasing. And he keeps in touch how thing goes after getting car like explaining how to get the service schedule and done.

They’re attentive when in the process of selling you a 70K+ car but after the purchase and asking us to leave good remarks on a survey it was impossible to get any one to return your call for any follow up questions or issues that came up. I plan to be a long time customer of the Mercedes brand but will take my future business elsewhere.

Cool Rollers

Leased a 2019 E450 sedan, Wilson (Salesperson) and Sales Manager (Samir) made the process very easy with a great price and attentive help with my E450 selection.

Prompt courteous service. The work was done as promised and fixed the first time. We will be back when the next service is necessary.

Took in my 2015 AMG E63 for an engine ticking sound. Their techs conducted a full analysis and concluded that the engine should be replaced. They generated a detailed justification in an authorization request to the manufacturer's rep for the new engine. The rep authorized it! I am very happy that MB stood behind their product to this level. Car was received with no issues and in a timely manner considering the extent of work done. Charlie Fish is the best Service Advisor around!

Had a great experience buying my car with PETER. He is professional, kind and patient during the whole process. He sent us a reasonable quote for the car I was interested. Peter took me to the test driving and took care of all the paperwork which creates a very smooth purchase experience. In the end, Peter also showed up many tips on configuring the car. It turned out to be very useful. I would recommend Peter as adviser for buying a Mercedes car!

Excellent service, very nice loaner

Great service, while you wait.

Terrible shuttle service. Extremely long wait for them to take you where you need to go when your drop off your vehicle for service and, worse, they will not pick you up when your vehicle is ready.

1st class service everytime with Danny Ho. From beginning to end, he keeps you up to date on the status of your car.

Everyone at the dealership was helpful and easy to deal with. We bought one car, took it home and decided that it wasn't fitting our needs, brought it back the next day and had a very easy and seamless Exchange in an upgrade. No questions asked, other than how they could make us happy! I highly recommend them.

All very good, as usual, especially Steve Kirksey. Completed on time. I much appreciate the home delivery service.

Very happy with the service received from advisor Tran ! Tran is very professional and courteous. Thanks a lot !

My experience with their finance department unfortunately illustrates gross incompetence. A simple extended warranty cancellation has now been going on since the end of August, resulted in 20 e-mails, various "it's been submitted" only to ask for similar information later, and a request to visit a different dealership because of "our computer system". To date, I still don't have a refund, and I would never consider purchasing or servicing a vehicle here. I've left a message for the General Manager, and next will contact Mercedes Benz corporate. Truly a shame... (I would give zero stars, but as least - despite being incompetent - the finance manager did return my messages.)

Had to get B Service for my 1999 C280 and replace shocks. Service Rep. is great and I have been working with Steve for long time. It was done as promised and cars run great. Always given my car for service at the dealer.

Good service!!!!

Jay Alan Falkner is a great service advisor. Thank you!

I brought over my car for an engine issue. My car end up staying there for almost a month for an engine replacement. My service guy Raul was the BEST. I was informed by him about the status of the car the whole time and he was supper helpful and on top of things. The only disappointed that I had was I got my car back supper dirty. Like they didn't bother to wash the car that was sitting there for almost a month , also they had to test drive my car for a day or two and my gas light turned on right when I left the service department (. Over all my service was good but I was expecting to get a clean and washed car.

We're Audi owners, used to own Mercedes in the late 80s and early 90s. Since there's no high line EV's except the B class and i3, we found our 2015 B class here on Auto trader for our mother. Slava was a great sales consultant, professional, patient and extremely knowledgeable about MBZ. We went back 3 times before we made our decision to purchase the car. Yes, I wore shorts and t-shirt and Slava still let me to test drive the car LOL. Since it's a used 1 price car, no negotiation or anything like that, everything went peacefully and stress-less. One thing wasn't done correctly was the day running lights were turned off, and when we came home to turn it on, one wasn't on, we had to bring it back for fixing. Troy was nice to take care of it, but this should happen if the technician who smog and safety this car did his job correctly, to me, I felt cheated regardless if it's an honest mistake, but all day running lights should be turned on. Anyhow, due to Slava and Troy performance, I still give 5 stars. For other customers, make sure to turn on everything before taking delivery, yes, it's under warranty, but taking it back, waiting for service is totally uncalled for.

We're Audi owners, used to own Mercedes in the late 80s and early 90s. Since there's no high line EV's except the B class and i3, we found our 2015 B class here on Auto trader for our mother. Slava was a great sales consultant, professional, patient and extremely knowledgeable about MBZ. We went back 3 times before we made our decision to purchase the car. Yes, I wore shorts and t-shirt and Slava still let me to test drive the car LOL. Since it's a used 1 price car, no negotiation or anything like that, everything went peacefully and stress-less. One thing wasn't done correctly was the day running lights were turned off, and when we came home to turn it on, one wasn't on, we had to bring it back for fixing. Troy was nice to take care of it, but this should happen if the technician who smog and safety this car did his job correctly, to me, I felt cheated regardless if it's an honest mistake, but all day running lights should be turned on. Anyhow, due to Slava and Troy performance, I still give 5 stars. For other customers, make sure to turn on everything before taking delivery, yes, it's under warranty, but taking it back, waiting for service is totally uncalled for.

Brought E350 in for what turned out to be a faulty fuel pump, covered by MBZ recall warranty. Disappointed that MBZ of Stevens Creek tried to push an add'l diagnostic ($220). Also, when I picked up the car, the console around the gear shift wasn't seated properly. They did fix it. Very, very busy place and didn't get great customer service as a result.

Thanks Troy! Very fast Service!

I had recently purchased Mercedes and Jugbhir SIngh (Sales Consultant) provided excellent service from beginning to end during the purchase. I would really recommend to directly work with him and receive excellent service.

Excellent experience . Great selection of new cars. Very smooth and easy process.

Quality work done promptly, with great customer service.

I had a solid experience buying my truck from them, but afterwards I tried to get in contact with my salesman and my finance manager to make sure everything with my credit union went through smoothly and I couldn't get a hold of either of them by phone or e-mail for a week.

Sales associate Jugbhir Singh Was very professional and helpful

Worth a buy........Thanks Steevens Creek for the Awesome Car.........

Great service. Did all my work on time. Car was ready earlier than promised. Nate and Charlie were awesome!

Jorainna is a great person who had helped us to find our interested car, she was very supportive. When we had any questions, she was very quick to answer both in text and phone calls. Finance Manager - Aaron is great, we had a good experience in this dealership.

Service rep was polite, professional and did a good job. Rental/loaner shop is not so good though. I have a GLS450. They gave me a key for a CLA250. I was not happy, but did not say anything as I had to run to an important appointment. As I sat in the car, I realized it smelled pretty bad inside. I returned the key, explained the reasons: bad odor and also I want a bigger car. They gave me a second key for another CLA250!!! Again I just took the key and drove away as I had something important to attend to.

The car was washed properly and left overnight under a tree all the droppings from the car made it so dirty had to wash it again , when complained, Sir it will take 2 hrs to clean it up do you want to wait until then was the response

Had a very smooth first car buying experience!🙂

Adviser Felix responded me promptly. Everyone I met was very helpful

Great experience!

This was my first visit to Mercedes-Benz of Stevens Creek after moving to San Jose. My service adviser was excellent, but the rest of the experience was not. I was getting a wheel alignment and decided to wait for the 2.5 hours. There was no WiFi. Actually, there were two Auto Nation guest WiFi accounts, but neither worked. I asked for help at the cashier station and was brushed off by a man working there. A lady working at the station acknowledged the WiFi service is poor. The biggest problem of this visit, however, is an oil streak inside the driver’s door from a service rep’s shoe rubbing against the cloth liner. Removing this will require a detailing expert. I will return to this facility as my assigned service advisor is great. I only hope for a better overall experience.

Steve Kirksey continues to do an outstanding job handling service for my Mercedes. Exceeds expectations every time.

Danny Ho is the best service advisor! Very professional, helpful and honest. My whole family sees him for any car needs. I really feel like he cares and always does his best to make sure we leave happy and satisfied with the service!

Bought my 2018 4x4 Sprinter Van here. It took 18 months from order to delivery, but that was because of MBZ, not the dealer. One of the last available. Can’t even order a 4x4 until Dec. 2019 they are so in demand, and South Carolina is retooling to be able to produce these in the US rather than ship by boat from Germany. It is gorgeous. Handles like a dream on the highway, very rough on very rough dirt 4x4 road. Many recommend getting aftermarket Fox shocks to put on it, and I think I will do that!

Always do a great n efficient job! Service advisor Danny Ho has a nice personality n is very knowledgeable n keeps one informed on the progress. . Have been going there for 24 years !

I always receive excellent service when I take my car in for servicing at Mercedes Benz of Stevens Creek. Chralie Fish, my Service Adviser, is professional, friendly, and extremely knowledgeable. He always makes sure I receive the best service.

Troy Schalk is an excellent Service Manager. He takes the time to get to know the customer's needs and concerns. Jay in service was also very helpful when Troy was out. An area of improvement would be the exchanging of vehicles department. I returned my loaner and went to pick-up my car and it was a very long wait to even speak to an employee. Then, once the young man went to get my car it took him a half hour to bring me my car so overall it was a 45 minute wait in that department.

Overall experience is excellent. Highly recommend.

I was very happy provided by Asad who went over and above with every step. He also helped me with the finance department who was not so efficient in the overall process. I would highly recommend working with him directly - very approachable and great to work with.

Excellent customer service from Charlie Fish. He is a true professional!

I had my rear window wiper broken and need to be repaired due to raining season is coming soon. I called Charles Catbagan, Service Manager. He set my appointment right away and have the part ready to replace. Charles’s service is exceptional great and excellent. Thanks Charles. Tim H.

Danny Ho is my Customer Rep for over 20 years. He is reliable, detailed, and customer focused.

Good Experience

John Stansberry is an outstanding service advisor. He is knowledgeable, an excellent communicator, personable and professional.

I own two C-class cars and had them serviced by this dealership during warranty. One was OK, not great. They eventually solved all issues although at times it would take several tries and return visits. On another they never were able to fix climate control which seems to be responding to the outside temp rather than to the inside, never solved GPG problem which occasionally misplaces my car. The worst was high latitude stalling. When going to Tahoe or LA over I5 the car stalled climbing to about 4000 feet. Then it would "rest" for about 30 minutes and not have the same problem until another trip up. These guys charged me for full diagnostic and could not find a problem. They suggested to "try using another car key" because the car "is finicky"... They then bombarded me with emails insisting on giving them highest service rating in a survey sent by MB. I did not but MB did not seem to care. All these surveys are a marketing show. An independent mechanic instantly diagnosed the problem as a sticking air intake sensor and fixed it for less that cost of diagnostics at the dealership. The car started responding better and does not stall in the mountains anymore. If an authorized MB dealer cannot fix that simple of a problem I am not buying MB again. I work in Germany and my company cars are BMWs. Not one problem in 7 years! P.S. I just noticed that the dealership posted a response to the review on Google asking me to talk to their GM. If they really wanted to talk to me they could easily call me - my phone is in their files.

was open late

Great ride. Very friendly.. All around service and support was great

Alex took care of everything great service, wouldn’t go anywhere else.

Charlie Fish provides excellent service. I feel confident that his recommendations are correct and needed.

Really nice experience overall -- very respectful salesman and other staff, got a great deal on a great car, all my questions answered.

Really nice experience overall -- very friendly and respectful salesman and other staff, got a great deal, all my questions answered

There are not many cars on Saturday. Please remember to make an appointment for car maintenance. No walk-in

Just purchased a vehicle from Bill Infald and he's a pleasure to work with as well as very knowledgeable/patient. Really appreciate the excellent service! Thank you!

I have never had a better experience nor have I received such attention and care as I did from Assistant Service Manager, Susan Sulimani, at the MB dealership on Stevens Creek! I am still amazed at how much my 2001 SLK 320 was transformed from a complete mess into a very respectable machine. The other Sunnyvale German Auto 'shop' I visited had no idea what was wrong and played around for months, then just left my car to rot in the sun when they closed down. Never listen to anyone who says not to go to the dealership at Stevens Creek because it is 'too expensive'...NO - it was very reasonable and amazing how the car actually came to life again. First class all the way from everyone I encountered, especially those who went the extra mile to make sure I had my car on time. Go for it!

Great customer service. Very please.

9 days ago I reserved a glk350 with 53.000 Miles online sense then I been trying to do a test drive but the car is never ready always Excuses went there today and was about to test drive and the car had Over 73.000 Miles and the manager Only thing that said was sorry didn’t Try to negotiating on a different glk350 Not a professional place or people Working there.

Jake has been one of the best service advisors I have had. He is very prompt and on top of his clients.

Service advisor is inexperienced in diesel cars and didn't bother to take time to look into my requests.

On behalf of our family, I want to extend our special THANK YOU to Slava Aprelenko. Over last 10 years, he is our exclusive supplier of all cars in the family. Long time ago, he sold us Honda Odyssey that serviced our family for 10 years, enabling many family travelings. Later on, he sold us Mercedes E class giving us a joy of owning Mercedes. And now, we are leasing another Mercedes: all cars serviced by one Great Salesman!!! Special touch from selecting a car to driving it off the lot with the happy face - is what Slava’s service is about. Mercedes moto “The best or nothing “ says it all not only about the their cars, but also about Slava Aprelenko. Thank you, see you soon to buy SL AMG!!!!!

Brought vehicle in for software update in response to mailed-out notice.

I came in with Tire/diff or bearing noise. Service rep called me they had to repair the front rims as they were bent. plus 4 new Tires even though the front tires were just replaced by them. Alignment was needed to. Total first estimate around $1900. I talked to the service rep (I won't mention his name here) again to ask why i had to pay for the bent rims. He said the low profile tires and soft metal rims caused them to bent probably while driving over potholes. I told him potholes are a fact of live here and that the car should be able to handle the stress with normal driving and therefore Mercedes-Benz should take care of the bent rims (it is a defect). They he made 2 massive mistakes: he starting arguing with me (lesson 1 of customer service never argue with a customer, customers are always right even if they are not). 2. he defended himself by saying they are not Mercedes- Benz but Autonation and therefore they can't take care of it. I then then talked to his manager and managed to get him to reduce the estimate but still i had to pay for fixing the rims. The manager promised me a free Alignment but while picking up the car and looking at the bill I was charged for the alignment. I am very disappointed with the quality of service, it seemed something had changed since I was last there a few months ago. i my first visits were very positive and people were friendly. I wish my previous Service rep was still working at MB, I guess he had good reason to leave. I had bad experiences with Autonation in the past, dishonest and full of excuses. Terrible customer service. Would not go here again if I had the choice. I hope someone read this and takes it to heart.

The casher’s and front desk personnels don’t know their job very well or thier customer care is not good enough You used to wash cars before you return them the customer; have you decided not to any more?

Took my car for regular maintenance and took almost a week because of various confusion and inefficiency of staff. My biggest issue... I told the rep that in past couple of weeks the ac would just not turn on. So sometimes it did and sometimes it did not. His response was that just to have the technician push the ac button will mean that I will have to pay the charge of about $250! I was told that I better be 110% sure that when that AC button is pressed it does not work because if it turned on, I will be charged and nothing further will be done as that’s how the protocol is and the car industry!! Sounded almost like a threat so obviously I said no. I am still having the AC issue and will be having some other mechanic take a look who will hopefully give me a better reason and find the issue!

Went in for a 40k mile service. The service was performed without a hitch and my service advisor was very helpful through the process.

I bought a new E400 Wagon earlier this year and I had a protective coating applied as the interior was an extremely light Macchiato color which my wife feared would quickly soil without protection. Well the day after I picked up the car I had someone, who left no note, sideswipe my car removing paint down to the composite on the rear quarter panel. So I paid out of pocket to have it repaired. I knew afterward I would have to reapply the coating to the repaired part after waiting a month for the paint to cure. I also wanted Mercedes to rework the existing application as there were some water spots that seemed to be embedded in the finish. I fully expected to pay for the reapplication and not for the work on the water spots. Alex Truong in service fit me in the next day after I set up the service. When I came to pick up the car, I found that it had been completely detailed inside and out and that the finish was now perfect, glowing like a black diamond in the sun. When I asked what my share of the cost was Alex told me the entire service was complimentary. I have been going to this dealer for years, but this was the first car I had purchased from them. From the moment of purchase, they have treated me in a way that I can only classify as spectacular It is clear that they value my business and make every effort to assure I am happy.

+ Dropping the vehicle for B5 service was smooth. Their shuttle service is not the best because to drop me at my work (Near SJC airport) took 2.5 hours (including wait time) -- I understand there are so many customers wanting the shuttle service and only few cars. + My assigned service tech told that my car would be ready in 3 hours but ended up calling me again and said it wouldn't be ready till tomorrow. Next day I got a call again from the tech saying that my car was ready and it's being washed at the moment. + I went to pick up my car assuming it serviced and cleaned -- but shocked to see that it was not washed and more dirtier than how I left inside out. I asked the person who delivered my car about it, he said he didn't know anything and asked me to contact my assigned tech who was not there (?!) + I mean, come on, I am dropping my car for a complete service and experience. The tech lied that my car was being washed. That dirtier car look with extra bird droppings didn't make me feel that my car has been serviced completely. + When MB of San Jose serviced my car previously it was perfect, I thought to give MB of Steven Creek a chance as it's closer to my home but they completely screwed it with the delivery of my car, service quality and the response. Never going back to MB of Stevens Creek.

This is for Service Department only. Had good experience with Sales. Last time my car was there (May 2016), they gave me an estimate for replacing Rain sensor but I passed on it. Since I was taking my car in for the recall I decided to have it done now. They changed their own estimate of $216 to $648 and had no reasons for the change in price (They said,That was then, this is now). They asked for $220 for Diagnostics to be ran, even though I knew all I wanted the Rain sensor to be replaced. All the work on my car is done by a reputable Mecedes Mechanic close to home. They diagnostics was that my car has an issue which I had fixed two months back and have receipts for it. I am curious as if they are just reading all the codes in the car since last visit two years ago. So I paid $220 for absolutely nothing and they didn't even wash the car.

I sadly missed John who was my preferred contact in the service department - he was one of if not the best service consultants I've ever had the pleasure of working with.....UNTIL I got lucky and found Danny Ho. Danny was knowledgeable, quick, present and intent on getting my car's service efficiently tended to. He's my new guy

90% of the service I received was great; however, I would like to encourage anyone working at a customer service desk to always instantly acknowledge a customer who comes up to your desk. It means everything to an individual to be acknowledged and receive a feeling of equal importance to the customer who is currently being helped. When I approached the valet counter to have my car brought around it took the person sitting there 3-5 minutes to acknowledge me. He was helping another customer but it would have taken him mere seconds to make eye contact with me to let me know he would be with me momentarily. This is an important first step in offering five star service as opposed to three or four star service.

Excellent and friendly service. Charlie Fish was very helpful, he is great.

Everything was great as always but unfortunately my service advisor was out on day two that they had the car. My car was in for a 20K service and new tires. My advisor thought it would take all day and maybe into the next day to be ready so he put me in a loaner car. Everything was great until the day two and i had not heard any status of my car. After leaving several messages for my advisor, with no response, i called again to reception and asked if they could help. That is when i find out my advisor was out sick. I was told the car was in the shop still and someone would call back. I never got a call. I called at the end of the day and again asked for status. It was then i found out the car was waiting for a "part" and would not be ready that day, Someone will call you back was promised, but no call back. On the third day, i called for status about 10:00 and asked if Nate was in - he was. I left a message and he texted me back a hour later that the car was being finished and ready by noon. All and all the service is great but this shows there is no hand off or backup if someone is out. To repeatedly be told i would get a call back and not get one three times is upsetting.

Excellent customer service and always takes care of my needs even in an urgent manner. Thank you for ensuring I have a loaner when needed. xo

I never thought I would buy a Mercedes, when I visited the Steven Creek car dealer and met the Sale representative, he was very nice and kind and help me find the car i like. Overall I am very satisfy.

Love my new c 300 cabriolet

Danny Ho has been my advisor for our last three MBs and now the new 2018. I trust Danny's advice and recommendations. For this peace of mind, I've continued to take my previous cars to Mercedes Benz of Stevens Creek in San Jose even after the warranty has expired. As everyone know, dealer's repairs tend to cost more but I am willing to pay a bit more knowing that the work recommended is valid and necessary.

On-time, actual price lower than original estimate (more in-line with competitors), attentive service advisor

Very good service! People are so helpful and friendly!!!

Peter Nguyen was/is and excellent sales person. He followed up with me on every request and questions I had. I went to Stevens Creek MB from Sacramento and Peter updated me on the car that I wanted on my way there, making sure that it was still available. I arrived there and was greeted by Peter right away. He showed me the car - pointing out all the dings and scratches and then all the pluses. Took a test drive and 10 minutes later we were doing the paperwork. Peter called me the next day to make sure I was happy with the car and told me I can return it withing 5 days if I wasn't happy. Excellent service, clean facility, and great cars.

very pleased with service and the coffee!! !Charlie Fish is very pleasant to deal with.. will be back again for sure

Did a great job on the re-call of my car. Had a loaner ready for me. Very happy

Difficult. The three day delay made it very difficult to do several tasks because I kept waiting for a call to pick up my vehicle. I was promised that my vehicle would be washed, but it appeared to be sprayed with soapy water and not rinsed.

Great experience. Goran the salesman was exceptional.

Edwin was amazing. We were driving back to our home in Santa Barbara when the check engine light went on. It was a Saturday and I contacted 3 other dealers and could not get a live person, just Vm. We decided to pull off highway at Stevens Creek. Edwin was very busy and they were booked for the day with service. He was so kind. He took our car in immediately . We waited in the lounge. They reviewed the problem and told us we could continue home but to take it ASAP due to an emissions leak. Customer service at it best. Thank you Edwin and the service at Stevens Creek

Danny B Ho is my man. He found out the problem that make our GLS450 2017 3rd row seat cannot move properly. And he got our car serviced swiftly and smoothly. If you need a trustworthy service advisor, come here and ask for Danny Ho

My experience with Mr. Danny Ho has been outstanding. I would not trust my car to someone else. Personal like him are deserving of top wages.

Slick on line appointment scheduler. Professional and friendly service

My customer service person Danny is very helpful and very knowledgeable about my car. I feel I can totally trust his recommendation and judgment.

We had an amazing experience getting our first Mercedes Benz from MB Stevens Creek. Ellen Lans, our Sales Consultant, has an extensive knowledge about the brand. She did an outstanding job explaining all the features of the car, though most impressive was her great patience and kind attitude. Overall experience was excellent including the finance team. We definitely be back.

Great Service and follow through. High, high recommendation for Service Adviser Charlie Fish..!!

Danny Ho is my service advisor. I love my car but it’s getting up in the years. He takes very good care of it. Thank you!!

Prompt service and friendly staff. They provide quick response on condition of your car and go out of their way to assist you.

I had a good experience with the service! They had to order a gas cap so had to come back the following day. Would of been better if they had the gas cap in the shop!

Bought a used Lexus , sales man Eddie did a great job. Car had problems after I bought it, not only they fixed all problems at no cost, they loaned me Mercedes car while car was at workshop. Reach out to Edie for best sales man service.

I took my car for service and service, attention and timing from everyone was great, especially from Susan! Thank you!!

Recently moved to the Bay Area after grad school and wanted to get a new vehicle. After a little bit of research, I ended up at Mercedes Benz of Stevens Creek where I had the most amazing experience right from the first visit. This was the first time I was involved in purchasing a car which can be pretty overwhelming but Jorainna took time to explain every little aspect and made me feel comfortable. The quote I got was extremely competitive and none of the other dealerships could match it. Great experience and highly recommend the Mercedes Benz of Steven's creek for your automotive needs!!

H

My recent experience with MB of Stevens Creek was positive. They serviced my car on a recall from MB. I got there early and, though crowded, the service was prompt and courteous. The car was ready more than 1 hour sooner than promised.

Not happy about the customer service. Brought my my car for service with my service adviser, adviser went on vacation for 2 weeks, took over by a different adviser, adviser went on a class and the mechanic went on an emergency leave too. I was given a round around for final pricing and have coupon (email discount), advice was to speak to my service manager that was on vacation. So decided not to do the other job, didn't get the correct estimate and correct job order. Happy that I have a car loaner and not happy on the service.

As usual, my Service Advisor (Jay Faulkner) is very helpful. He explains issues in detail. My only issue during this service was the gas on my loaner car; it had only 1/8 gas - I never had a loaner less than a 1/4 tank . .

Great service, needed to have it completed in less than 2 hours and everything was perfect

Excellent service from service advisor John Stansberry

Definitely do not go to this dealer. They over charge for parts, kept my car for three weeks and it is still not repaired. Told me to buy a new car and then offered me $200 for a trade in of my 500S! They spent a lot of money on building a nice facility and they want to get it all back with high charges on service.

My service Rep, Dan, was awesome as always! He always takes good care of me and I'm usually in and out in hours. When something gets in teh way of a quick turnaround, he is quick to let me know the issues and they are always fixed perfectly. Dan is the best!

Service was great on the phone and the service was great at the dealership and service was great with the loaner car .

Excellent service that John provided. He goes above and beyond.

I dropped my car off for routine annual service at 8:00 am and my car was not ready until 6:00 pm. While I appreciate the use of a loaner car, I think a routine service should be completed much sooner as there is not much that needs to be done on an electric vehicle. I was left wondering if it was considered a lower priority since there were no charges for the service. Not satisfied.

I had an overall great experience trading in my older car and purchasing my AMG C63S. We were able to negotiate fair prices for both with minimal back and forth. The sales teams not being driven by commission really helps. Linh was especially helpful throughout the entire process. I highly recommend if you are considering a Benz.

great experience, from the first to very last minute

they always have a loaner car available! great customer service

Friendly, prompt & helpful. Enjoyed beverages and comfy surroundings during waiting time. A very busy place as I called many times and was put on a very long hold time on phone.

Charlie Fish our service advisor was awesome as usual!

Service was very good, show room floor was very clean, you can not beat the service, my car ready on time.

Mercedes-Benz Stevens Creek has lots of collection for you to choose. Friendly staff & nice environment.

I drove off in my new Mercedes Benz With a smile joy and Thankfulness ����

The service department in this dealership is not trustworthy. I took my ML430 for BAS check, first they told me the checking will be $250, I ended up paying almost $500. The agent argued it was $250 an hour and took 2 hours to check, which is absurd. A few hours after I left the car, the agent left a message saying the car was done. I called and the agent appeared confused and finally said the car was not done yet. Then it came to the most ridiculous part, they called an UBER car to take me back to work. While waiting I asked for restroom and the guy said no because UBER will stay only for a moment, it no show they would just take off.

As usual we were well taken care of by the auto body department. Enrique is professional and upfront about everything and has the car ready when promised.

It was a great experience working with Kevin. He was very knowledgable about the GLC and very patient with our many questions. Fantastic service and personality. He got us a great deal on our car. 10/10 would recommend.

Troy Schalk is my service advisor and had taken great care of our cars over the years. Also like to add the driveway team was awesome at keeping the process moving.

I am very satisfied with their customer service . Charlie Fish my service advisor always provide me with good information and assistance I never have to wait at the service desk .....they’re always friendly and helpful And I love the way the return my car to me spotlessly clean

Routine maintenance service with purchased contract. The oil filter was not on site despite having an appointment. Waited over two hours on an uncomfortable (for me) chair. Service rep did not give me paperwork, so now I have to contact M-B Santa Clara to get it.

I was snubbed by my local dealer because MBUSA cancelled my warranty. Stevens Creek MB are a class act. I still had a warranty on the part i went in for and they went above and beyond to help me.

We had awesome experience during our purchase on GL450. Marvin was very informative and helpful right from email communication to in person meeting. Price was good, no haggle. Kamal in finance group is a great guy, explained all the options but didn't force anything. We drove back home with new car in 2 hrs.

Very good, quick, happy with having the UBER service

Great customer service! Whenever I need to service my ML 350, I take it to this dealership. It is a piece of mind knowing that my car is in good hands. My service adviser, Jake Tran, is very professional, approachable and takes very good care of his customers.

Excellent service. My service agent Susan was very professional and attentive to my service needs.

Great customer service! Whenever I need to service my ML 350, I take it to this dealership. It is a piece of mind knowing that my car is in good hands. My service adviser, Jake Tran, is very professional, approachable and takes very good care of his customers.

Asad was very frank and transparent about the leasing process. He helped us evaluate all our options and answered all our questions patiently.

I recently purchased a GLC300 4matic and had a great experience with MB of Stevens Creek. The sales staff were wonderful, helpful, polite and friendly. None of the usual car sales pressure or games. Asad gave me a great deal and a decent amount on my 14 year old trade-in too. Highly recommend this dealership. And of course the GLC is a dream to drive!

Great sales: Mo Va! This is the second car that I have purchased from Vo. He did an excellent job.

sales and finance people top notch. facility excellent

My car went in for a regular "service". I was met by friendly staff, got my loaner car and went over concerns with Danny Ho. Got a call the next day by 1:00, picked up my car and was home before traffic!!!

The experience was excellent! The service was perfect, on time and a very professional service writer.

Sami, you're awesome! A cool guy, quick to respond to any questions i have. He puts customers first. He made the process so smooth and easy. Good location and good people:-)

Customer Service is excellent! Friendly staff all around!

Kamil in sales, abd Randy Sorrentino in the service department are the best team!

I brought a 2017 SLC300 in to have a cold start noise checked. The next AM the car made the noise in question. Time was taken to start another SLC300 to compare the sounds. The sound was present in the other car too, The cause of the sound was thoroughly explained. Thanks!!

Excellent customer service. Service person went out of his way to insure production related problem was covered by Mercedes and the dealership.

overall is excellent!The car and theservice are really good!retailer is very patient and warmhearted!I enjoy speak with him!

We always enjoy visiting the facility, as it's very modern/clean, has nice amenities, and the staff are generally knowledgeable and friendly.

I did my last service with them trying to fix the rattles around the dashboard. It seems that they did spare some efforts on it but did not really resolve the problem. I am not sure if the problem is something common and difficult to resolve but it can be really annoying ... BTW my car is a 2017 C43 Coupe.

This was by far the easiest most pleasant car buying experience I have had. The entire staff was professional and friendly, we traveled 3 hours to purchase the car and they made us feel very welcome and made the process simple and quick. Our salesman Jared was wonderful & on top of everything, he even worked the details out via email before we made the 3 hour drive. I love the car & will definitely purchase from AutoNation in the future!

Gurwinder was awesome. No pressure. Easy process. Would buy here again. This is my second car here.

This is the second time that Jake Tran of Stevens Creek Mercedes handled my service call. He is extremely polite and informative.

Jake Tran was my service representative, and he was very thorough and professional. I wanted to have the control scroll wheel on my C250 check since it's not working, Instead of just taking my request and charge me for the assessment, Jake gave me the rundown cost of having the issue check and perhaps the additional cost to have it fix, if it's not that pertinent to my driving then I should hold off for now. I appreciated his honesty and manner.

Quick inbound service, polite service rep, quick and efficient check-out at payment desk and valet service.

I was thoroughly impressed with the sales person Ellen Lans. She was extremely courteous and willing to spend extra time to close the deal in spite of the fact we had to go through several iterations to make it happen. I want to thank her for her service

Srevice was performed on time at the price projected. Loaner car was clean and mechanicallly sound. I was happy.

Awesome place to buy a car. Really modern and great customer service. I went there to buy a car and the people are really there to give customers a good experience while providing a non pressured sales tactics. I went to several dealers this month and by far the best quality of people and professionalism shout out to Jim and the sales people. Keep up the good work ethic.Thank you and maybe one day I’ll be back again to buy my dream car.

Like others who have commented here, I am a long time MBZ owner. I went to Stevens Creek because I was not pleased with the more local dealer in Belmont. I found very pleasant and helpful sales people. The only thing that takes away a star is that the process for finalizing the deal ( getting all the documents signed) took over two extra hours after the terms were agreed upon.

I usually work with Danny Ho and as usual his service is excellent and keeps my GLC300c up to date.

The service department was very helpful. Multiple people asked if I had been helped as I was waiting to pick up my car. But when I went to drop off my car the reception desk worker seemed stressed and very unhappy. He didn't want to answer my questions.

Overall a good service experience. Courteous staff.

Excellent service and repair. Very good communications on details of their diagnose of root cause and repair.

I am highly impressed with M Benz of Santa Clara, Ca. Right from the beginning, the overall service was great. Danny Ho is a kind and friendly person. He took very good care of me. He made sure that my reason for bringing in my car was heard and understood by the service department. He got back to me on updates with my car throughout the process. The service department can not go without mention. I believe the service guys name is Jason. He too was very friendly and educated me on the repairs needed on my car. All in all, I'm so impressed with these guys. I highly recommend them!

It was easy to make appointment with the service department and the recall was completed. As a courtesy they did complete check up of the car and detailed it beautifully before returning it. Impressive!!! Thats the kind of service I expect from a luxury brand. Top dollars spent, totally worth it!!

the service I receive at MB of Stevens Creek is phenomenal. I've been shopping and having my car serviced here for the past 16 years. over the years I've purchased 6 vehicles and presently have 3 Mercedes in the family. More importantly, the service department is what makes me keep buying Mercedes. My service guy, Danny Ho is the best there is. Service is his middle name... I highly recommend MB of Stevens Creek, and Danny Ho as the BEST in the business...

I work in the audio industry. After explaining the specific reason my speakers were failing, the dealer claimed that the only test to confirm was to turn on the radio (untrue and inaccurate). Then later the foreman confirmed there is an audio test that can run a full system check and it was not run on my car. Now I need to schedule a third appointment to get my car fixed. Ridiculous.

The 2018 GLC 300 that I purchased did not have navigation & multi-media options but I was told by the sales person that I could just buy a navigation SD card from the dealer and it will operate the same way, however, I found out after I purchased the Garmin SD card navigation a day after that it does not provide the same features with the built-in navigation feature. I would have preferred to purchased a GLC 300 with multimedia and navigation options had I known this.

I needed to bring my car in for a recall. Charlie was very courteous and professional, he and his staff got my car in and out within hours. Great experience overall

they lost my DL make sure to get it back right away if not, you need to go straight to the DMV and pay $35.00USD, they are not willing to reduce the price not even few bucks because.... dam! ok other than that I think they are OK.

My service rep (Jake) was very attentive. Returned my messages promptly with good news (most of the time!).

We were extremely pleased with the quality of the service and the willingness to assist

Our salesman, Tony Spencer made our purchase a pleasant experience. He was very helpful and knowledgeable. Tony was the best salesman I’ve ever worked with and we cannot recommend him highly enough. We love our new GLS 550.

One of the best and fastest buying experience. People are gentle yet professional

So, actually I have 2 ratings: Service 5 and sales 1! I always get great service from my service agent, Troy. He is patient and very knowledgeable. I appreciate that he always helps us with a vehicle since we live in SC and have to get back and forth for service. Sales: Ok, here’s the deal. I have bought 3 Mercedes in the last 10 years. 2 from Stevens Creek, the last our ML350 in 2013. Sales people were very helpful. Then in 2014 I wanted to get a new vehicle to replace my E350 and got ignored for 20 minutes. Finally got some help but they really didn’t have anything I wanted and weren’t great at figuring out what to offer me. I went to Monterey and within 1/2 hr bought a CLS550. Which I LOVE. This week we went to get our ML back from service and we started looking at the new GLE, which we again looked at for 20 min. with salespeople standing in the bull pit talking to each other. They ignored us and offered to help once I said we would go elsewhere to buy... Who is training these guys? Horrible. I’ve been a sales manager for over 35 years, I would fire all of them and start over.

I had a great experience buying my car, Sami helped every step of the way! After being rear-ended a few days after getting my car, I had a call from the repair department, ready to assist with any questions I may have had. They’ve gone above and beyond so far!!

Good experience in both sales and service. We have purchased and serviced many cars with them.

Was met by service associate and we discussed attributes of the car and if I had any issues. Associate did a once over of the exterior, tires. We discussed what should be performed per MB schedule. I do not drive a lot, but the age of the car is still relevant to service. I was shown a service package and pricing vs cost without it. Loaner car was readily available, clean, and a half a tank of fuel. that afternoon, I was informed that car wad ready for pick up and service was done with car also being washed. Dropped off loaner and paid for the service, again, no waiting. Car was waiting at pick up, associate and I discussed service, any issues I may have thought of. We talked about the airbag recall and some small talk. Overall great experience, Susan really does seem like she wants you and your MB experience to be a great one and I think it shows in her dealings with customers.

Everyone was easy to work with and the atmosphere was pressure-free.

Danny Ho is the best ! Goes out of his way for you. Only have good things to say

Although I have spent money on prepaid maintenance, they made me pay for wheel allignment saying that wasn't covered under prepaid maintenance package. This is bad. Like really bad. If wheel alignment is so basic and essential, why not include it? What the whole point in buying prepaid maintenance?

The worst service advisors They are [non-permissible content removed] and humiliate you to no end. Yes so much attitude arrogance, wasted time and feel they are ALWAYS RIGHT!! no regard for the well being of a CUSTOMER!!! the saying customer is always right treat them with respect and loyalty will follow is not their standards of how to deal with CUSTOMERS. They really are [non-permissible content removed] and trickles all the way up and especially Jay Faulkner and Jack. Thousands and I means thousands of dollars later and still car is not fixed properly. Got the state board of automotive repairs involved. The attitude we have been in being doing this 30 years they are not in touch with reality!!!!![non-permissible content removed] is the right word to describe them

Great customer service, coupon accepted. Will be back next service.

I was in for a service on a 15 yr old 320 E, which is the best of the MBs I've owned and still running great at 148K miles. My service rep is the greatest. I can always rely on help and suggestion from him which has always been on the nose. He makes a difference between going to Smythe or elsewhere I must say. The service itself was efficient and reliable. Thanks to CF my rep VParr

Nate Jones my service manager at Mercedes on Stevens Creek was awesome he went up and above to take care of my cars needs and kept me updated on my car! Excellent customer service by him... thank you Nate Jones

Great service and excellent financial support, loved working with all of the staff members

I was very pleased with the professional salesmanship of Dusan Golomeic ....I explained exactly what I wanted in a car he found the exact car I wanted ....a beautiful red cabriolet 2018... He also was very patient in explaining all the options on the car and taught me how to use them...... I would definitely return to the dealership and also of course request Dusan .... I coul not be happier !!!! I have also since recommended him to my friends .

Always the best service received by everyone I encounter while at the dealership.

Always an easy and pleasant experience here. They give you the required attention and ensure complete customer satisfaction.

Great buying experience, sales and finance were great and I was on my way home with my new Mercedes in one hour.

It was a nice experience to take care of my C300. John is so nice that he can consider on the user side.

I purchased my first White Mercedes E350 last year. Had some hiccups in Finance, which literally took me all day to officially purchase the car, plus the long 3 1/2 hour drive in traffic back home. But after all said and done I was happy with the purchase. Last week I received several Toll violations, for Golden Gate and the Bay bridge. I called Fastrak to tell them the picture that they sent me was not my car. Fastrak informed me that Mercedes had informed them that the Black c300 was registered to me. I have spent the upwards of 15+ hours trying to explain to Stevens Creek, DVM, and Fastrak this is not my car. I kept receiving questions like, "Did you trade in a car," Did you borrow this car", "This is your car", you must have driven a loaner car when receiving maintenance." on, and on, and on. I have become so frustrated that they keep passing me off.

Very pleasant experience. Great working with Diana and Her manager Safi. They are very professional, customer oriented, very patient with me in the whole process. Definitely will refer friends!

Great service with explaining everything, and nice attitude of service from staff.

Had a spare car ready for me when i dropped my car for service. Service completed before end of the day.

Exceeded my expectations! Overall service was fantastic.

My salesman at Mercedes Benz of Stevens Creek was Tony Spencer. He was very helpful, efficient with information regarding the vehicle I purchased and very responsive in handling any of my concerns. Overall it was an excellent experience.

Great dealership, very professional and helpful staff. Dealer Ellen Lans made my experience of buying the car unforgettable. She is very professional, attentive to the customer and gets things done very efficiently. After 2 hours after entering the dealership I left the place on my new GLA. Definitely recommend this place!

The only place I?ve had my car serviced. John Stansberry is great!

The most wonderful leasing experience ever. Everyone on the staff was helpful, knowledgeable and kind. I would highly recommend.

Charlie Fish is my service advisor and the reason I go to this facility.

Charlie is always very detailed and professional. The dealership is very well maintained.

We just bought our third Mercedes and have always been taken care of by Tony Spencer and Gurwinder Singh. I rate them 5 stars.

Impressed with the customer service rep, Jake, who was very knowledgeable, informative and professional.

I had a great experience Leasing and purchasing 2 cars from Stevence Creek Benz and Finance Person was super great

Excellent service advisor! Thank you Mr. Alvarez! True VIP experience!

My experience was fantastic. My service representative was Danny Ho. Danny was knowledgeable, professional and easy to work with. I NEVER felt like I was being taken advantage of like at other places. The work was done in a timely manner. The car was washed when I picked it up. A great experience all around by a team that gained my trust. I live in the Peninsula but will make the drive to Stevens Creek Mercedes Benz for all my future needs.

after the service, I found the temperature control does not work properly. There is no warm air out when turn to 80 degree.

This is our third Mercedes purchased at Mercedes Benz Stevens Creek. (1985-2017) We return for all the outstanding reasons starred above AND working with John Stansbery, the BEST Service Manager ever!

Susan was created an exceptional experience for me - perfect form of excellence in service! Thank you so very much for the care and thoughtfulness - and the great work done on my SLK!

Although my car is a 2004, staff always examines it thoroughly when I take it in for its scheduled check-ups. I am impressed at how organized everyone is which results in quick service with limited waiting for me. Thank you!

Great experience buying our new 2018 GLE350 / our sales person, Daiby Fuentes, was the best! He had a lot of patience and did not pressure us into anything. Ask for Daiby, for First Class Service. We special ordered and picked it up yesterday; what a nice car!

trustful, good qualities, good services. I am satisfied.

Jake has an impeccable customer service. Highly recommended!

Mercedes SC is a bustling dealership. It took almost 3 week just to get a service appointment. Once there, my Service Manager Susan took great care of me. While expensive, they have good service.

Greate purchase experience! The agent is awsome. Definitly will recommned to my friends.

The best place to purchase your new or certified preowned vehicle!!!! Best place to work as well!!!!

Always a pleasure having my car done there. The service personnel always try to make the experience good and the outcome what we would like to happen

Took my car for maintenance. Jake did a great job and was very clear explaining the services.

Excellent experience! The sales is very friendly and enthusiastic. I enjoy the deal with them

It has been a pleasant experience with Jake as my Service Advisor.

Took care of me immediately. I was in and out of there quickly. Customer service is the best.

I had a service for repairing and recall

I am extremely pleased by the customer service experience provided by the management team and the sales team at Mercedes-Benz of Stevens Creek. I lasted a long time looking for the right vehicle, and I found it and obtaining it was a very painless process. The team had the right level of expertise to guide me through the process of getting my first lease vehicle and getting everything approved. I will sure recommend this location for any services or sales. Will definitely continue with this group with future sales

Charlie was extremely professional and Matt explained the work performed and how I can ensure proper functioning. Awesome experience!

Always a great experience! My service Rep John Stansberry always goes above and beyond to provide excellent service!

Holding a foreign driving licence I was trying to buy my first car in the US. I had walked into many showrooms but as soon as I entered the benz showroom at Stevens Creek - the atmosphere and the customer support was so smooth that you felt that if there's a car you should own this is it. I was then mapped to one of the best Salesman, I've come across - Manny who made it such an amazing experience! Thank you team.

great experience, I will definitely refer a friend.

Danny Ho is really an excellent manager. He not only got all the paper work done in a very short time, but also reported me the problems of my car during the service in the shortest time.

always quite good. always quite good.always quite good. always quite good.

The only thing I was not pleased with was the length of time it took (over a month) due to the unavailability of parts, despite the car only being ten years old (I wouldn't expect these parts to only be used exclusively on my model -- CLK550). But the work itself seems to have been done well.

Troy is a joy to work with. I feel my car gets good updates and my service is always wonderful.

Sales people are nice. I had a great experience. I would love to recommend this place to my friends.

It was my first time to buy a Mercedes C300. Before going to the dealership, I quoted online and got the response very soon. ( quote same day in an email.) The price is competitive as compared to other bay area dealerships. Good environment and friendly agents. Fast processing time.

Excellent Service except the Buying Process takes to long. We ordered new car and it took 3 months for delivery. We spent a total of 5 hours at dealership paying and taking procession of our new car. This process should NOT take this long.

Best experience I've ever had buying a car! David explained everything I needed to know and more before I even test drove it. All of f the staff is amazing and helpful. Financing is never a fun a part of the experience, but I had a great experience here also. No pressure! Felt like I understood everything and no one was trying to pull the wool over my eyes. All in all a great experience! I can't imagine buying anywhere else!

As usual my Service Advisor Susan Sulimani did a great job.

my advisor Joseph is always above and beyond service.

I was needing a replacement for a vehicle I wrecked. The whole team at Mercedes Benz Stevens Creek was amazing. They knew exactly what I wanted, and what special needs I had, and they went above and beyond to accommodate me. I love the vehicle they found for me! I definitely recommend everyone to give them a try.

It was a good experience, the dealer was very friendly and buying used car was so simple and easy to understand.

Overall, great experience with the dealership. We were not able to get shuttle service that day but they were able to provide us with a loaner for the day.

Great costumer service Samy and Omar are the best we feeling in family when we bought the new car with them thanks Mercedez Benz

Scheduled an appointment with Rasty Kuruc. Arrived on time, was received immediately upon arrival, given a loaner, and out the door in 10 minutes. Repairs were perfect, the car was washed and vacuumed, and the wait to exchange the loaner for my car was minimal. Top drawer service--fantastic job.

Joaquin at Stevens Creek Mercedes is the man! I got my Mercedes on Sunday and the process was very smooth. This is a great dealership! Joaquin was very helpful and did his best getting me everything I wanted in a vehicle and more!

Should have had two keys, I contacted 4 people from salesmen to gen mgr. to try to get seconds key. I have had no phone calls returned by anybody. Extremely disappointed

This store makes feel assured to send my car here for service.

Excellent buying experience. I worked with Melissa Leone in sales and she was able to find me a 2011 model in my price range. I love my new Mercedes, feels smooth and built solid. I would recommend this dealership to anyone who is looking to buy a used vehicle. I still can't believe I could afford to buy a Mercedes!!

Could not be any more pleased.Joseph was just awrsome.He communicated clearly and in a timely fashion.Followed thru on every issue and made me feel comtorable.

Charlie Fish is a very good service advisor.. been with you for many many years.Have been pleased every time with service and friendly manner I'll be back

Went in. Dropped the car and picked up a loaner. Next day dropped the loaner and picked up my car. As easy as that.

The service team was accommodating and thorough. ?

Couldn't be happier with the service i get from the fantastic team at MB of Stevens Creek. special thanks goes to sales manager Mr. Manny Kooner and Omar from finance department who were extremely kind and patient and answered all my questions. strongly recommend!

My service advisor is perfect for my needs. I am not tech oriented. He understands that and is always polite and helpful.

Excellent! Good service!good car! Everything is wonderful!

Kamil Beiteshagh was very friendly and helpful. Easy and fast processes.

My husband Andy took our car in for scheduled maintenance recently. As our regular service adviser was off that day, Mr. Jay Falkner took over and saw to it that the necessary work items were done expeditiously and to Andy's satisfaction. Andy certainly appreciated Mr. Falkner's courtesy and professionalism. In fact, this has been our experience for the past several years with our regular service adviser, Mr. Troy Schalk, and prior to him, Mr. Justin Gray, who have always taken good care of us.

My 2006 Mercedes Benz S 500 developed an issue with the central locking of doors, had intermittent issues with Keyless Go and driver and passenger side doors lock actuators not performing. Dropped the car in with Todd, the Assistant Service Manager on July 15th, got a loaner car and although the process took a bit longer than I hoped for, but the end result was very satisfactory. Todd was excellent in communicating with me every step of the way. Called me regularly with updates. Worked out a very good price for the services on parts and labor. He will be my go to guy at this dealership.

Had to wait a while for a salesperson to be available. But after that, the salesman understood what we were looking for and steered us (not pushed) toward the best choice among the cars available.

Shawn Abtahi was great in helping us find and purchase our 2017 Sprinter 4x4. We love this van! Effortless power in the mountains, and tons of room for the family.

I recently leased a new 450SL convertible from one of Mercedes top sales people at Mercedes Benz of Stevens Creek by the name of Daiby Fuentes. He showed me their outstanding inventory at his location and then when it wasn't just exactly what we wanted he personally went to another dealer and retrieved the the perfect vehicle. Not only that he got me a deal that was hands down better than any other we had seen. I am thankful that Mr Fuentes is employed at the dealership. I won't be leasing or purchasing a vehicle from any one else in the future. I am 100% satisfied.

Thanks Mr. Manny. He is the best sales.

Extremely knowledgeable pleasant and efficient salesperson.

Always a friendly staff, turned in my C-class brake service - told them I was in the middle of moving and they gave me an SUV to use for a few days to help me out. Charlie Fish was very communicative and always friendly !

Thanks a lot for Daniel and Martin who helped me throughout my leasing process - from quotations, to negotiating and finalizing packages and add ons. One thing standing out is the quickness of their responses (by SMS, emails and calls) even when they are off for that day or busy between another client meet. Really appreciate the quality of service and a highly recommended dealer.

Very satisfied with the service received today. Everything went smooth and very fast.

No Smile or happy faces at 7:30 am.. Waiting for service adviser for more than 10 min, while he was checking his text messages. Loaner department person is very rude and Un -pleasant.

The service department is friendly and I am happy with the car service.

Excellent customer service by the service adviser, contact person on the phone and at the check out. Overall I am very pleased with this dealership

We bought 3 cars from MB of Stevens Creek since 2004 and used their service department for 99% of the work. Service have been outstanding from day one. Totally trust my advisor, Danny Ho regarding recommendations for repairs and services. Very important considering how expensive repairs on MB can be!

Our service rep Jay Faulkner is & always have been the best. Jay is very detailed & meticulous whenever we bring our car in for servicing. He takes responsibility to ensure things are taken care of. He is professional & courteous excellent customer service thanks

Overall very good. The only problem occurred when the car was ready. I had to stand in a long line for the cashier, then, I couldn't find anyone who knew where the car was.

Jim was very helpful, approachable and professional, overall amazing experience leasing a car and Jim was able to answer all our questions and cater to our needs, would definitely recommend.

Rusty and the staff were fantastic. Came in for service and they found a major engine problem. Furnished with loaner car and was updated on repair process. Excellent service

Service advisor called several times to update me on the status of repairs for my car.

Great reaction time to a request for service, with available loaner car for that day.

Very Good in all aspects. And I mean it. It was great.

Engineering On My Mercedes S550 is terrible. At 45,000 miles and 4 years, with my warrantee just expiring (conveniently for the dealer), I had the car serviced and found out the motor and transmission mounts needed replacing! Cost $1,800.

my experience at Stevens Creek Mercedes-Benz service department has been the worst in the Bay Area. I have an SL 550 convertible I took my vehicle for a top issue, I ended up paying $2000 once I started using my top again, one of the panels from the inside of the top fell off and got caught between my trunk and the hydraulic system of the top causing to break a cable. Once I took it back to the Service department they had advised, me that I needed to pay another $1370 to fix the broken cable that was caused by their technicians negligence for not installing the panel right the first time. I have reported them to the Bureau of Automobile of California. All this dealership cares is on how much money, they could make of the customer. please think twice about taking your car to get service at Stevens Creek Mercedes-Benz, terrible customer service they are a bunch of crooks, thieves, ect.

Kamil Beiteshagh is excellent, the rest of the experience was disappointing.

I had been looking around for a vehicle for a while and not able to find anything. Then I had finally found one that I liked here. I made an inquiry online and Gurwinder got right back to me and invited me in to test drive it, So I did. Mark greeted me when I arrived (Gurwinder was busy) and was very helpful. I went on a test drive and it is a beautiful vehicle. I did not waste any time and bought it right then. the sales process was great as well. the best overall experience that I have had buying a car.

Excellent organization of all service aspects from setting service appointment through loaner car return and paperwork closure.

Danny Ho is a true professional. Fast, efficient and dependable.

First and foremost, I apologize for writing this unprofessional review about Mercedes-Benz of Stevens creek. I should have contacted them first before writing the review, maybe the items was accidentally removed while the car was in a wash and detailing. Mark Aaron actually went the extra mile to make sure I got what I wanted and happy with my purchase. It is a great car, my daughter and I love it. Mark found the items and shipped them overnight to me. Once again, sorry for the unprofessional review, but a big thanks to Mark for helping me purchase my dream car.

I have bought and serviced my Mercedes here for at least 25 years. I couldn't trust anywhere else. Troy Schalk takes care of me and my car from beginning to end.

overall great. in the market for a new car, and will definitely consider them.

Great service Would recommend this dealership. xoxoxocoxoxoxoxoxoxofoxico

Car was left in the heat of the day, returned dirty

My service contact, Charlie Fish, was very professional and courteous.

Jay Falkner is an excellent service advise with honest opinion.

Nothing against the cars, this review is strictly regarding my experience with Mercedes-Benz of Stevens Creek in particular. When I had questions regarding my vehicle I would call and leave a message and not receive a call back. When I had questions about my options to purchase my current vehicle or get into a new Mercedes I did not receive a call back. When I brought my girlfriend to this dealership with a blank check to purchase a vehicle in full, there were no sales reps available to help us and the front desk was less than welcoming. Mercedes makes great cars, I would advise finding a great dealership- unlike MB of Stevens Creek

Friendly, helpful and committed to getting Job done right.

Spent a couple days at surrounding BMW dealerships with the goal of procuring a convertible - several hours at each, actually. Experiences at both were reasonable. Before making a final decisions I decided to stop over at Mercedes-Benz of Stevens Creek. I was immediately greeted by Kamil Beiteshagh whom was friendly, inviting, and completely no-preasure. Approximately 15 minutes later we shook hands in what I believe was truly a fantastic deal on a car that I absolutely love. It would be unfair to generalize regarding quality of Mercedes-Benz vs BMW, but I can whole-heartedly say that DO NOT buy either without evaluating both. The overall comfort, safety features, performance, driving experience, and value - coupled with a great no- pressure sales team (including an extremely personable manager and finance department). As an added bonus the car is also quite beautiful and honestly never considered this brand. Though I doubt I would be unhappy with a BWM I would have truly missed out if I didn't make a chance stop at Mercedes-Benz of Stevens Creek and run into Kamil Beiteshagh. Thank you Kamil and the rest of MBSC.

Marvin Siquig was an amazing sales person that sold me a car 2 years ago in 2015. Unfortunately a drunk driver totaled my CLA 250 and was forced to purchase another vehicle. Miraculously I ran into Marvin again at a new location at Stevens Creek California and he was more than helpful for the 2nd time in 2017. I am extremely pleased with the service he had provided and will continue to come to Marvin as long as he works there. I've met a great sales person and built a great relationship with him. Definitely one of the top sales associates at Stevens Creek. Marvin Siquig -Jeffrey Wilson [contact info removed]

My experience was good. Eventually, I bought a car in less than 5 hours.

Got a flat on my brand new very expensive tire on my way out of town. Something poked a 3/4" hole right in the center. Took it in to Mercedes-Benz of Stevens Creek and they had me back on the road with a new tire and a clean car in about an hour at no cost to me.

Had my car in for routine maintenance. It was very crowded in the morning despite my having an appointment. I received good service except my car was not washed as promised.

The best experience ever at Mercedes-Benz of Stevens Creek!

great product....great people could not go to other dealers....

Troy SchalK gave me outstanding customer service for my CLA260.

John Stansbury is fantastic, honest, trustable, courteous, efficient, and very knowledgeable. I love working with him and feel safe in his hands.

Assessed standard maintenance check and understood special instructions for anomalies.

John did a fine job in communicating with me and seeing the service through to completion.

100% satisfied from the service on my E350 me jack Faulkner is excellent.

very good. I do not appreciate being required to fill in 50 characters on this review

Good selection, salesman was not push and our third car from this dealer

Jim Duffer is the business-(he's amazing) always an enjoyable experience when I come to the dealership! Thank you Jim!

Nice place to get a car. My dealer was Mark and he had tons of experience is selling cars. Mark even helped with my insurance and gave some good tips as well. AWESOME guy and really nice place.

I planned to buy a used auto. Athena Chow helped search for a used car and helped me purchased it. I changed my mind and wanted to exchange for a new car. Athena Chow and Mariah Baqeezada helped me to buy a new car smoothly. They also offered me the maintenance service that I will need in the future. I like the service at Stevencreek Mercedez, especially with the ladies.

Strongly recommend! Jorainna gave us the best customer services ever than any of the dealers. Very nice and helpful. We got a amazing deal for our new Mercedes c class, love in it. Their inventory is also more sufficient than other dealers, could get whatever additional features you want with extremely low price!

Love this place ,always had the best car and best services , would recommend for everyone ..

I was looking fro lease/purchase my first car. I went to BMW, Lexus, Volvo and contacted with many dealers in the Bay Area. This is the great one. Joaquin is a nice sales consultant no matter I am interested in brand new C300 convertible or C300 coupe or a pre-owned CLA250. He understands that car purchasing is not shopping at groceries and people need time to consider. He was patient and spent efforts helping to close the deal. Other people I met in this dealership also behaved in very professional manner and I am very happy to buy a car there.

WHAT A GREAT PLACE!AMAZING SHOW ROOM!!!!CAN I TEST DRIVE PLEASE!!!!

Nice dealer and correct recommendation! I'm really enjoy my driving experience!

I am one of those crazy engineers that love German engineering. I fell in love with German machines in 1961 when I picked up a Porsche 356 B at the factory, and I have been hooked ever since. One caution about a fine machine as that the after sales support, as in service, is extremely important. I did purchase another German SUV brand, the SUV was great, but the service was not what I was used to at Stevens Creek (Smyth). This was definitely a very important factor in what, and where our next purchase would be. We purchased a GLE 43 coupe AMG from Stevens Creek Mercedes, what a machine, and the purchasing experience was as we had experienced twice before, excellent! Our special thanks to Kamal Massoudi, and Mark Arnold for their patience and care taken with every detail. Having had the GLE coupe for several weeks and driven it about 150 miles, I can say that our decision to purchase this particular machine, and from Stevens Creek Mercedes was the correct one! Thank you!

My experience in MB-Steven Creek was excellent. It has abundant cars for the models we are interested in stock. The sales person was friendly and offered a good price.

Easy, friendly, no pressure sales experience. I love my new car!

This is our first time to buy Mercedes Benz SUV at US, for non-native speaker like us, internet sales Jorainna really helped a lot to understand the details of the car. She is very friendly, considerate, and trustworthy. My girl friend and I do really appreciate her help to find a dream SUV for us.

Despite their ratings online, I think the team at Mercedes in Steven Creek is doing a fantastic job to their current and prospective clients. The moment we entered the dealership, we were greeted and asked how they can help us. To highlight, Mr. Hovik, was graciously patient, understanding, and friendly. We arrived at 5pm and left around 9pm, way passed his shift even though we were getting our loan sorted out with their very competent and fast loan advisor, Mr. Kamal. Days later, I had to come back to the service department and my sales rep, Hovik along with the manager, Stan, took matters in their own hand and made sure the process was smooth. Despite their ratings online, I think the team at Mercedes in Steven Creek is doing a fantastic job to their current and prospective clients. The moment we entered the dealership, we were greeted and asked how they can help us. To highlight, Mr. Hovik, was graciously patient, understanding, and friendly. We arrived at 5pm and left around 9pm, way passed his shift even though we were getting our loan sorted out with their very competent and fast loan advisor, Mr. Kamal. Days later, I had to come back to the service department and my sales rep, Hovik along with the manager, Stan, took matters in their own hand and made sure the process was smooth. I would definitely recommend anyone, who is seriously considering to buy a car, to visit the team and experience a great customer service!

It is my first time to buy a car. They are very patient to answer all the questions. Very good service!

Excellent sales experience. Fatos was a great help. Simple transaction. Internet price. No hassle.

Overall Experience was great, Diana Than was very helpful and we converged on a price pretty soon. She was pretty engaged throughout the process. Highly recommended sales professional.

Worked with Bill Infald. He answered all my crazy questions and had me in and out of financing in no time at all. Now i'm driving by the gas pumps laughing while i'm sticking it to big oil!

We stopped at this dealer just to check out the GLE series and see if it was in fact the right replacement for my 18+ year old ML320. Athena Chow greeted us and proceeded to show us a couple different models. She was patient and accommodating as my husband calculated whether one might fit in our garage, if the cargo space would hold four garbage cans of mulch (he's a master gardener) and more. Though we hadn't intended to buy that day we really liked the GLE and I was definitely due for a new car. Still love the ML320 with its 184,000 miles but just need and want all the fancy new features available -- especially with two grandkids. The Presidents Day Sale was going on and it was my birthday --- which got us an extra discount on the estimate Athena had put together "just in case" we decided to purchase. Though we had planned a brief stop on our way to a birthday lunch, we ended up with a test drive and serious interest in buying one of the models on the lot. There is nothing fast about all that goes into the actual purchase transaction but Athena kept things moving and kept us informed -- and even got some pizza for husband who doesn't like to miss meals.... Everyone we dealt with was courteous and professional throughout -- and I'm very happy with my new car.

The Manny, my sales person and I had been communication via email for three weeks. He is an outstanding person and I bought a Mercedes from him. The sales process was excellent. However, all went very bad when the finance person got involved. He was very obnoxious, rude and belittle me. I had a preapproved letter from the Credut Union, however, he wanted me to take his loan. I wanted to keep what I had. He would say, " what is wrong with you can't you see my loan is better". No thank you, I will keep what I came with. This interaction was like a Timeshare interaction. The finance person continue to belittle me. I took a strong position and informed him I was happy and will not change. When the fianace person stepped out I shared with Manny what was happening so he spoke with finance after which we completed the final paper work. Sales person Manny, was outstanding and I recommend him however, beware of the obnoxious and rude Finance person.

Hovik was an amazing person and sales executive. He found me the car I have been looking for, for 3 months in 48 hours. He is super attentive and respectful. The finance team and GSM were super helpful as well. I will buy my cars only from this dealership.

Giovanni was great, provided stress free service through the whole process. We will definitely be back! Once again thank you!

Donesh, Best of the best, brilliant understanding of Mercedes Benz cars. Five star on all things related to the MBZ. Excellent with people...makes a very good impression on all who are around him. Nora ...brilliance shows on her understanding of MBZ product. She great!!! Makes you feel like your the only one in the room. Andrew

Thank you to Kamil and the rest of the team at Stevens Creek. First class service!!!