Great price! Fast process

I had a great experience buying my car. Nick was very nice and helpful!!

Probably the worst purchasing experience I’ve ever had. I still got the car in the end because that’s the only one available in the area, despite the horrible customer service they provided. I guess it’s still the seller’s market when you have very specific requirements for cars.

My service manager Jim Duffer is awesome.

Too much attitude. Terrible parking. They remodeled the place, but didn't make it any easier to get dead cars in and out of. Over priced, moderate quality cars.

Disappointing service experience. Left tools and parts behind in engine compartment. Made a mess inside engine compartment (new vehicle). Did not perform expected 'pitstop'. Had to drag service rep through process of performing work under warranty which was documented by Mercedes in service bulletins. Can't see myself going back here again...

It was 7 am as i was driving to my 8 am appointment for a wait for service and I found myself in traffic that caused a 2 hour delay, I called service and told them I was running 45 minutes late. Short story is the service was done ahead of schedule with a air bag recall replacement included.

I purchased my car from out of state and had it shipped to me. After agreeing to purchase the car, it took a week for them to get the paperwork to me to sign, then another week before the car was shipped. When I received the car, there was no paperwork so I had no documentation showing that I owned the car (and another week later I still have not received the documentation from the dealer and am not able to register the car). I am very happy with the car, however customer service has been less than satisfactory.

Extremely friendly and attentive sales staff.

BEWARE - they do not take responsibility if anything happens to your vehicle during servicing. Take thorough photos before and after to make sure nothing is out of the ordinary. Took my car in for servicing due to an airbag recall. Didn't want anything else done to the vehicle and made it very clear. Should have been a simple fix. Dropped it off in the morning and came back 6 hours later to pick it up. The car was returned to me in with filth all over the tires, as if they drove it through a dirt road and did not clean it at all. I put brand new Michelin tires on the vehicle and admitted the car in the morning with the tires in perfect condition, but they were returned covered in dirt and dust as if they were 5 year old tires. My right side rear view mirror light was also broken, which was working perfectly fine when I admitted the car in the morning. There was also a small bump on the mirror casing, which makes it seem that they bumped it with a service cart or something of sorts. There is a new warning on my dashboard that was not there when I admitted the car in the morning, which was confirmed by my service records that states there was no "service light" warning. Spoke to the assistant manager which also brought out his manager and none of them would take any responsibility for the condition and damage they have caused. Albeit a small inconvenience, they just kept saying "I don't know how it became like this and I don't know what happened." I simply don't trust them enough to bring my car back here and I don't want them touching my car again.

Buying a new car can be very stressful but I had such a pleasant experience with Mercedes benz of stevens creek . All staff were great but my Special thanks to Asad Hanif as sales agent and Kamal Masoudi in financing who went above and beyond line of duty to assist me.

I saw a car online and clicked the send me more link. Their internet sales manager Tony sent me the info and when I drove over to check it our at the last minute he even showed up on his day off to personally hand me off to another employee. The dealership was beautiful and the wifi was fast so I was able to get some work done while the car was being detailed. Nick in Financing finished off the experience with professionalism and made the worst part very comfortable. A great experience overall!

Ive held off on writing this review until i bought a mercedes from ANOTHER dealer. I came in early last week with cash and all necessities to drive off the lot in a G class. Upon showing up i was directed to edwin the "service" manager. After waiting nearly 30 minutes for him to converse and laugh with his co workers i was greeted with a "what do you want?" After that laughable ice breaker i tried to explain to him what i was looking for and he proceeded to text and constantly check his phone acting like he was listening. Once i was done explaining what i had and what i was looking for. He says "sorry i wasnt listening, could you repeat that?"" At this point i said no and continued to look around the lot. After 20 minutes i decided to try again and was deliberately avoided by edwin as he sat and stared at his phone when i asked him for help again. He said "i didnt look like i needed help" after this i left completely enraged and feeling profiled because of the color of my skin and went to beschoff mercedes on capitol. Im a proffesional athlete with many friends that are going to want the car I just bought, i will be directing them to Beschoff. You should teach Edwin to treat everyone with the same respect. his pockets and the companys pockets could have been a little fatter after dealing with my team and I. I really hope someone addresses this i should have gotten it on camera and went to the news.

This lengthier service was completed in a timely fashion and items I brought to the service representative’s attention were addressed to my satisfaction. Troy was extremely helpful and exceeded my expectations.

I came into the dealership with my hubby today(30mins ago) and browsing outside the car parking lot, there was no one there to greet us(like the normal dealerships). And finally we stepped inside and there was ppl(sales associates and managers) walking passed us without saying "hello welcome to Mercedes Benz" it made me think, here...they are in the "sales & customer service" business, they should want to "earn" our potential purchase our CLS 550, but, I guess after walking around for 30 minutes or so, we decided maybe, we'll drive back to Folsom (where we live) and drive to El Dorado Hills Mercedes(where the dealership is) and purchase our car there with much better service. Thankyou, but no thankyou.

Great service experience in general until I went to pick up my car and this young lady looked like she was having a real bad day. Not good for business when the last person you interact with has attitude. She might need some training or a vacation.

Very smooth buying experience. Ellen was very patient, demo'ed all the features of the car and hunted down the best car and deal for us.

My service rep Reid Troy Schalk and he is very knowledgeable about the Mercedes products and always courteous and follows up every detail of the service.

Reserved car online four days prior to appointment. Arrived to find car being detailed, not ready to be test driven. Sales staff was extremely slow and appeared unconcerned if they sold the vehicle or not. This was a cash sale that took four hours. Dealership has not followed up on paperwork to complete trade in purchase after a week. Calls go unanswered, I have purchased over sixty cars in my lifetime, both cash and financed. This has been the absolutely the worst car buying experience I have ever had.

Would have given five stars if it wasn't for the not clean loaner provided.

I brought my car in for a recall. The part had to be ordered, so it wasn't going to be ready until three days later, which was fine. Then I got a phone call that my advisor wasn't going to be at work on Monday, but he could sign it off on Tuesday, morning which I was fine with. Come Tuesday I never got a call to pick up the car, so I went there and it wasn't done yet. I had to leave town on Wednesday, so I told him my fiance would pick it up on Wednesday. She took time off work to do so, but the call never came. I called from where I was, but It wasn't ready. So, she then had to go on Thursday. There was a lot of miscommunication and promised timelines that were not met. It was disappointing.

Everyone I worked with was very helpful and I particularly appreciate having an ongoing relationship with Steve.

Great variety of late model used cars. Dealerships entire sales team very professional. Salesman asked for sale on our first visit which is fine, once we told him we were coming back after some thought he was very accommodating. Not overly hard sell. We were happy to come back and complete a purchase two days later. Finance crew was easy and very helpful as well. Very easy low stress purchase.

Very good experience. Mr Sakr was incredibly accommodating with my hours, very resourceful with our request for optional equipment, and very kind with my whole family. Smooth car-buying experience and follow-up.

I bought MB maintenance package here which should be able to use in any other MB dealers, but turns out it isn’t! In order to fix it, I’ve made a lot of calls through last week, and had to explain the whole thing over and over to different people, I’ve got all different answers, and my calls keep getting terminated by the phone system while transferring around different departments. And the issue is still not fixed. Really waste of time. Also because I could not use the service package else where, I made a service appointment on their website a week ahead. However, only a day before the appointment, I got informed that there’s no slot available the next day, and the next earliest available date would be two weeks later!? If no one actually monitors the online appointment system, what’s the point to build it and why keep sending me emails asking me to make appointment through it?!

The process of buying someone's first car is always a special occasion. It should be exciting and invigorate a great feeling to the buyer. I had been looking forward to trying the Mercedes Benz for a long time based on all the things I already knew about it. So it really depends on the experience you have with salesperson to be able to get you even more excited when leaving the dealership than when you entered it. My experience with a salesperson completely put me off from purchasing a new Mercedes. I had made an appointment with them to test drive a car and even then, when I reached the dealership, it took me 45 minutes to even see the person. When we finally got to the test drive, this person was lethargic and uninterested, almost to the point where I was thinking that I wasn't being considered as a serious buyer. They didn't know half the features of the car and I had to ask them about many features which I had read up on, some of which they were not able to demonstrate. At this point I was just waiting to get out of the car. I had also asked them to follow up with an email regarding quotes and the features of the car which they had not mentioned and I received nothing. All of this just screams unprofessional to me. I entered the dealership with Mercedes as primary target and left with all impressions of the car completely tarnished. Thankfully, I ended up purchasing a different car, and no it is not a Mercedes Benz. TL;DR: Your car buying process heavily depends on your experience with the salesperson

Everything went fine, Charlie fish is always pleasant and accommodating. Car work was recall stuff, but all repaired

Service is all good until you come and pick up the car. 1 person running the whole show at end of the day when everyone is coming to pick up their car. Poor guy was running back and forth, and waited for 20 min to get my car.

Brought my car in for service and Edwin was my service adviser. He was very friendly and explained the service to me. I was told there were no loaner cars available but Edwin checked for cancellations and was able to set me up with a loaner vehicle. Overall Edwin was a great person to work with and look forward to seeing him next maintenance.

Think there could be more clear info on optionals mainly when comparing to other cars / brands

I always appreciate the attentiveness and helpfulness of Susan Sulimani. She is very efficient taking the time to check out my SL550 to ask me what my concerns are. She follows up with a phone call letting me know when the car is ready. She handles the check out process very smoothly and not rushed. All in all a great customer experience -- 5-stars! Tom Claridge

The service at Mercedes Benz in Stephens Creek was Outstanding. Steve was most helpful professional and courteous in dealing with and explaining the several problems I had with my car. He exceeded my expectations in solving the problems faster than I expected and in reassuring me that my car was in great shape and safe . I will always deal with him in future

Giselle is very kind and courteous. After technician fixed our car, Giselle checked our car and ordered a clean-up. We highly appreciate it. Also, she answered all our questions and shared knowledge about the car to us.

Great service. In and out in 4 hours. Got email notification when car was ready for pickup and loaner car was available.

Our sales person's great ! Will be referring friends and family

Rude, not responsive and mean. My first and last time going to their service department. They cancelled my appointment without confirming with me first and then said all the appt is booked for that day. I’m just speechless how Mercedez dealing with their customers. The receptionists were the worst - rude, mean and unbliebeable. Do not go to this branch - Stevens creek!!!!!! and go to the other locations.

We bought a high-end, but used Mercedes at this place. David Nghiem was the service manager. He took care of all the little details to make sure that we were happy with the purchase. Highly recommended !

The reason I left a three star review is that despite being a repeat customer for over 20 years, during a recent service request and a recall request, neither a rental car or a complimentary rideback to work place was provided because it was a few miles over the "allowed" limit of 10 miles.

The service was good but as usual pretty expensive. They however disconnected my dash cam and I for sure know the reason why. Don't really appreciate that. But I guess that's how they work.

Went to get my car serviced for the 1st time since buying it. Edwin recommended that I get new tires, which it did need. Picked up the car from the dealer when they were done around 2:20 PM, as I’m driving my 2 year old son to the park at 4:30 PM I get a notification that there is a fire malfunction on the front left tire. It went from 36 PSI to 1 PSI in 2 minutes, immediately pulled over since I didn’t want to risk my son’s or my safety on driving on a flat tire. When I got out, I heard the air gushing out of the tire. Called Edwin immediately, who didn’t pick up. Called the dealership right after who transferred me to Edwin who apparently was now available after I told the clerk what happened. He claimed that I obviously drove over a nail which clearly caused this, not the fact that they messed up when installing my tires. I told him that it was impossible for a nail to do that in a span of 2 minutes plus that I heard the air gushing out the tire. He didn’t care and told me to just have a tow truck take it to the dealer. Called Edwin again at 4:50 PM to try to let him know the tow truck was on its way to drop it off, didn’t pick up again. Inspected the tire for any nails, didn’t see any. When the tow truck guy arrived he also inspected the tire and didn’t find any nails. Next day they called me saying that it was a nail that immediately gave me a flat tire, not a bolt or a metal piece but a simple nail flattened my “good” Continental tires that cost almost $1,300. Requested to have the tires replaced since I no longer felt comfortable with them, said that he would have to refer me to his manager Jim. I asked Jim for a photo proving that it was a nail that did it, apparently couldn’t prove any proof that it was a nail. I told Jim that I did not feel safe with those tires, especially since my wife uses it to drive our son and requested a refund for them and buy a different brand. He stated that since driving over a nail was a common issue, he could not refund our tires or do anything for us and that what happened wasn’t a big deal even though it put my baby’s safety in jeopardy. Apparently his commission bonus is more important that a baby’s life. Jim said it was common for the “regular joe” to not see the nail since it might have been in the tread or it was “dark” when we reached. This happened at 4:30PM afternoon and 2 different people checked. I reached out to multiple mechanics and car experts who all said that it’s impossible for a nail to do that in 2 minutes, especially since I heard the air coming out and that it wasn’t installed properly. They refused to take responsibility and stuck to their lie all to keep their commission. Reply to owner: I did, his name is Jim. He said he wasn’t able to do anything since it wasn’t a big deal and that his tire employees are highly experienced and there was no way that they messed up installing the tires. However if we were on the highway or somewhere where I couldn’t pull over, I would have been responsible for the expenses since I drove the car on a flat tire and damaged it or lost control and got into an accident.

Great Service!

I was given a good description of what will happen at the service.

My new service advisor Raul Lopez is tops in the tradition of my decades plus service advisor Ron Wood who retired several years ago. I keep buying Mercedes largely due to service here at Smythe.

Poor service

I have been sold a faulty vehicle and I am still waiting on a resolution. Will not be recommending this dealership to friends or family for future purchases. Very disappointed.

All the usual scummy car dealer tactics plus more. The salesmen inside told me they could NOT custom order a car for me, and that I'd have to buy one on the lot, and basically told me the price was non-negotiable. I talked to a few other Mercedes dealers and they all said they could custom order one for me no problem, and that price was negotiable before and after delivery. They did the whole "let me waste 30 minutes of your time while I'm getting 'paperwork'" shtick as well. Honestly this dealership feels very dishonest. I'd be worried that all their employees will treat you like garbage once you're done buying your car and are looking for someone to maintain and support it. Edited because the internet manager portion was Porsche Stevens Creek. Got them mixed up because both felt very dishonest and gave me a similar experience within the same day.

The service manager put in the written request to wash the car, and even called the crew to remind them. The car was not washed when I picked up my car. Makes me wonder what else was not done.

Jake was a pleasure to work with. Was very clear and crisp with what to expect. Followed through with completing the service and notifying me. The service experience was a breeze. Kudos to Jake!

I have been a Mercedes customer for the past ten years. The sales representative is amazing to work with. Thank you very much for everything.

The whole purchase process is slow. They claimed to have a long line waiting hence push us go through all the docs quickly. Sales people need more patience.

I did my 70K-mile car service in Mercedes-Benz of Stevens Creek, which included a transmission service in Dec 2018. I started to notice some minor transmission issue 2 month later, but I was too busy around that time and had a long vacation abroad afterwards, so I didn't get a chance to send my car for a diagnosis and repairment at that moment. After my vacation, while the first day I was driving, the car was broken on the freeway. Since I am an AAA member, so I asked AAA to tow my car to their car service center. They checked my car, and noticed there were couple missing codes shown in car's system. Under my permission, AAA teardowned my transmission, and detected the fluid in the transmission was low and couple parts including the gears were burnt. I spent couple thousands dollars for the repairment and the rentals. After the repairment, I brought AAA's report back to Mercedes-Benz of Stevens Creek. Over one week back and forth calls, I finally met their manager. He asked me for the evidences, including: how much was the fluid in the transmission when broken? what was the methods the AAA's engineer measured it, and was that following the Mercedes engineer's working flow? and asked to bring the broken parts to him. Unfortunately, I don't have any, since AAA's engineer was using different way for checking and repairment as Mercedes' engineer does. I believe the broken car itself was the best evidence. I mentioned that they could reopen my transmission for investigation. They said I would have to pay the money for the checking, and the results might not help with anything neither, since it was repaired and no evidence anymore. I called Mercedes manufactory for help, and got feedbacks that this kind of issues they can not help, have to talk with the dealership level, which means the manager again. I already spent much time for the initial car service, car broken, car checking, repairment, bringing back to Mercedes-Benz of Stevens Creek, talking with the Mercedes' specialists,and then the manager, asking AAA's help with the "evidences", and more, and finally got nothing. So I might leave it up, don't want to waste more time on it. The best answer would be: I would never purchase this brand any more to avoid this troubles. I write my story up, just for the people who might have similar issues as me, please keep your EVIDENCES, and don't get your car repaired yet. Hope my experience could help with someone. I personally would never forever purchase this brand of car any more. And be careful when sending your car to have the services in this place. I personally sent my car here for service for at least 6 times, and spent couple thousands dollars here; the first 5 times were good, but as long as once it was not done properly, I had to spend much more money and time, but without anything solved. Thanks for reading, hope it helps.

Good Service and fast response

World class customer service!

Great dealer! Good people. Nice and clean, and spacious. Parking lot is a little bit tight though

I was able to get an appointment within a few days and was greeted and treated professionally and efficiently by the service staff at the dealership. Over fantastic experience.

Overall really great car-buying experience. My family and I were very well taken care of by Sophie (Sopheap) and Amit throughout the process. Amit gave us a fantastic tour of the GLC during the test-drive and after purchase, going out of his way to make sure we could learn the different features of the car. The negotiation aspect was handled by Sophie, who was reasonable, understanding, and personable. The finance part at the end was very smooth and well-handled by Alex as well. All in all, honestly one of the easiest and best car buying experiences I've ever had; I highly recommend both this dealership and Sophie/Amit in particular to anyone interested in a Mercedes in the Bay Area.

Have used MB of Stevens Creek for over twenty years here in the Bay Area. Always a pleasant end-to-end experience with helpful people who are genuine.

Brought in my S-Class for service and the experience was great! From the customer service representative, Service Manager, and customer pickup, felt like a valued customer throughout the process! Thanks Mercedes-Benz of Stevens Creek...will definitely be back!

I just love having my car's services here. Communication is great. John Stansberry is very professional, efficient, and most of all patient! Thank you so much John, I feel like my car couldn't be in better hands.

Very professional service, great choice of ready inventory and very responsive staff - completely satisfied with the purchase experience !

It's a great experience to get my car have the B3 service.

I am very happy to get my 2019 GLA 250. It's all because of help by Mr. Islam who was our salesperson and Manager Mr. Martin. They both were very nice and very helpful, indeed very friendly as well. They help me getting the vehicle in my expectation without any stress. I must say they are the best persons in this field. Also I didn't have to wait too much time to get approved and process was in very reasonable time. The hospitality was awesome. Mr.Islam also make sure that everything's all good in our end by following up later. That was so generous. Wish every other company have the same work nature and environment like the Mercedes Benz of Stevens Creek have. I wish Mr. Islam and Mr Martin both all the best for their bright future with all happiness. Also would like to thank you Mercedes Benz of Stevens Creek entire unit for their pleasant and comfort hospitality. Thank you all once again.. 😊 Simply the Best ⭐️⭐️⭐️⭐️⭐️ Kim

Love Charlie Fish! He always does a great job for us when we bring any of our cars for service! I'm only giving 4 stars because this time there was a loooong line for drop off and I had to wait about 30 minutes for my drop off & car rental. Then, service didn't get to "check out" my problem until the next day, so repairs took 3 days. Didn't bother me much as I didn't really need my car. However, had I needed my car for travel, I would have liked a faster turn around for service. Still think that Charlie handled the situation well! Cheryl Colman

My husband and I appreciate the courtesy and experience of the staff.

Great guys at Mercedes Benz Stevens Creek AutoNation. See David N. and he will provide you excellent customer service and get you in the Mercedes you love. Thanks David!

I always get very good service there on my GLK350. Great service advisor.

Mercedes-Benz of Stevens Creek really doesn't live up to the brand reputation. I've had about five services with different vehicles at this location and each experience left something to be desired. From big things like not re-installing engine compartment protectors, leaving engine oil dirty after performing an oil change, to small things like not washing vehicle exterior as per advisor recommendation on a repair ~$1k and not being able to find records of my previous visits. They are centrally located which is nice, but if another shop opens in a 15 mile range I would probably go there instead.

I lease one 2019 GLC SUV at June 2019 recently from dealer Asad Hanif. We had a very nice and gentle conversion about the price and he gave me a very good deal. After I leasing the car, I had asked him few questions regarding the new car. He provided a very nice and detailed explanations. I am very happy to have this business deal with Asad : )

The service went very good. Charlie Fish is an excellent service rep. He covered all areas of the necessary service and answered all my questions. The car service was processed quickly.

Great experience with sales. Worked with Charlie S. Test drove one car and didn?t buy. Came back next week and bought one. He was very professional and took the time without any pressure to show you their vehicles regardless if you were buying their most expensive or cheapest car on their lot. And even after we left with our vehicle, he still took care of a few minor issues with the car that we found. He has great customer service that you don?t see very often, when you buy a car. Mostly you leave the dealership and then your pretty much on your own with any issues. I know considering this is our 7th Mercedes. Finance on the other hand is a thumbs down. They were super open about splitting the payment in cash and credit card. Then we heard the spiel on all the warranties and after declining then we were told you can only charge a way smaller amount on the credit card. Pretty shady.

Troy Shalk of Mercedes maintenance is the greatest!!

Sales process was really smooth. I am actually impressed by the professionalism of the staff. During the complete process i never felt like that i am being rushed into making any decisions and neither we were pushed for deciding lease vs buy vs finance. Sales people interacting with us were very knowledgeable and has full awareness about all the different models and differences in them . Overall it was a pleasant experience.

As Always 5 star experence.

Excellent experience. Steve went out of his way to get the job done quickly and efficiently.

Everyone was great!

Scheduling and completing a simple service at this location turned out to be a terrible experience. Misinformation and lack of follow-up from the scheduling agents to the service managers. I was told to schedule on a certain day to receive a loaner only to be told on arrival that I was not eligible for a loaner. I was called and told my car was completed only to arrive and find it was not completed. Never once met with the service manager and was simply handed a sheet with what services were performed. Recommend going elsewhere to get your car serviced!!

Unfortunately, I didn’t get the attitude or service that I paid with my car here. I am a 22-year-old girl who just graduated from Cal and work for a startup now. My voice sounded pretty young and immature too( this is a very important message if you are reading it). After I graduated, I got a 2018 C43 AMG, one of my dream cars. June 21st: On June 21st, my tire blew out and I got it towed to the Stevens Creek location for repairing service. Until now, all the service was well. I called the road side service and my car got towed in 27 minutes. (FAST AND CLEAR service) June 22nd With the service center at Mercedes Benz Stevens Creek, I requested a car for temporary use at this location because I have to work. The service advisor told me I can only get the car for temporary use on June 24th. June 24th: Unfortunately (again) on this day, no one wanted to assist me with the request. The repairing center told me that they didn’t have the right to request a car for me. And the service advisor said that I had to verify my information with another department. I called them for about 40min during my lunch break time and I already had no time left the long negotiation and had to get back to work. June 25th: Tuesday, I finally got my advisor (who call me on Saturday) back to work. I contacted him directly, and he said my car can be done today. He asked me to change the tire and I gave him my trust on his professional decision. And I BELIEVED that I didn’t need to use any other cars from Mercedes. I was waiting for his call. And he never came back to me and ignored my calls during the day. What is making me mad here: I told them seriously about my need on using a car and I had been taking Uber for 4 DAYS already. DESPERATELY, none could help me on it and everyone seemed impatient talking to me. Conclusion: very bad customer service, not well organized. I, as a customer who paid for more than $65,000, didn’t feel like my voice is being heard here. Very disappointing. I am sorry for those who are treated the same way, because this place pair your with the service at the level of your net worth they estimated.

Jake, the service advisor was excellent. He kept me updated everyday on the status of my car and he did not give up in trying to replicate one of the issues that I had complained about. The shop foreman was not able to replicate it but Jake tried everything possible scenario to see if the problem did come up and eventually it did, which they fixed.

They were very good to me, they treated me well, the car was in good shape, honest and made me feel comfortable. Dealership very nice maintained

The service advisor was good and knowledgeable. The only complain I had was that they did not provide transportation for picking up when the car's ready. You had to call a Uber or a friend to give you a ride.

We picked up a new 2019 C300C from this dealership but the rear bumper was scratched on delivery. We had to return the car next day for repaint. Once we got back the car after repairs, we found French fries on the floor, food particles/ crumbs all over the passenger and back seats, and oily finger stains on the wooden panels. We called and emailed them back to explain how they can allow such lax behavior from their body shop. We didn't get any response from them after our initial message and its been more than a week. I don't understand how such a premium dealership can be so irresponsible and then rude to their customers. Horrible customer service. First we receive a new car with scratches, then we receive a repainted car with food and oily finger marks all over!

Asli Solmaz,she was super helpful,pretty and professional ,helped us bottom to top,Im from new york city ,flew new york to san jose to help my friend about his new car,, we bought the car without any presure,, she knows how to handle critical matter ,,im waiting for my next car GLS 580, i told her im going to buy from her and ship that to new york,, if you want cool car buying exprence feel free to go her ,yes she is Asli Solmaz

They misguide you and all the sticker prices are $10k more. They sell the protection and maintenance packages for double the price. DONT SIGN THE DOCUMENTS, until they go over the maintenance packages. PLEASE VERIFY THE MAINTENANCE PACKAGES PRICE ONLINE. The staff here are not trained well and they don’t have good knowledge about the cars that they sell. They sold me a car that was in transit and when I actually drove the car, I realised that the options I requested were not there. I Asked for Burmester audio and radar or adaptive cruise control. The staff was so dumb that they didn’t knew “Premium Audio package doesn’t include Busmester” and they misguided me. The salesman was so dumb he couldn’t explain the options in the car during delivery. Their stuff are fit to sell burgers not cars.

Dropped car off for service, completed the next day. Great service.

Very professional, all on time, good work.

DO NOT RECOMMEND - LOUSY and SLOPPY SERVICE I brought my vehicle here for an oil change/check-up and the technician/servicer did not tighten the top engine gasket...which resulted in engine oil sprouting out of the engine over some time before I noticed. By the time I noticed, the engine oil has covered the entire engine compartment and now I have to go find some auto-detailing shop to steam-clean the entire engine bay. How can ANY technician not tighten something as important as the engine oil cover...makes me nervous just thinking about what else they may have missed or glossed over. If you value your car or want to avoid costly repairs/clean-ups in the future, take your service needs elsewhere.

I worked with Jaspreet Singh at Mercedes Benz of Stevens Creek and he did a great job in trying to find ways to sell the job. Generally, very good all-around experience. This is an additional review for Danny Ho. I have had spark plug issue once again on my Mercedes GLC 300. Danny has been extremely receptive to my concerns, ensured that I had a loaner and got the fixes in.

Very quick and excellent service!

Had the best buying experience. The people there are really professional. I had a special requirement as I wanted a car in blue color with digital cluster, which I couldn't find with any dealer in San Jose. Stevens Creek Merc was so good, that they had a car somewhere in Sacramento Merc to be delivered just for me. Thanks a lot for the help shown.

I am not satisfy at all. Since i got my car i am not able to use it. all the times using jump start and not able to start its own. I don't recall anything needs to e done related to battery but looks like something wrong happened during service/part replacement. I seriously want to know what happen during service/part replacement, why car started giving issues in starting , suffering from past 3 days, who will compensate all the problems i have been through during this time. I am not coming back to you for any service or any kind of work related to my car.

Great service, because you're paying for it. Good selection of parts in stock. Nice drink options at their espresso machines. Mercedes are great cars, and look great, but the cost of ownership will get you. It'd be nice if you they overengineered cars like they did in the 80's.

Professional, timely, courteous, friendly. Danny Ho my supervisor is the best!

Anyone looking for a vehicle on the internet knows it is hard, I?ve ran across several dealerships that buy wrecked cars and tell people that the damage was only cosmetic. This Auto Nation dealership was great to work with, Kamil, the manager went out of his way to answer all of my questions and requests, then when I was fully satisfied, he met me on his day off to finalize the deal at a beautiful Mercedes dealership. I was treated first class, the car was exactly as stated, couldn?t be more happy with my experience.

My experience with the dealership was made pleasurable by their agent, David Nghiem, who provided us with what we needed to make our decision to buy our car there. He represented the dealership in an outstanding way and we won't hesitate to buy another car from him in the future if we need.

I recently bought my GLS450 from Mercedes Benz of Stevens Creek. The whole buying process was seamless. Wilson from Sales and Kamal in after sales made the process so easy.

Brought my Benz in for service and recall. After picking up my car, when my wife went to drive it the seat adjustment buttons weren't working. Took it back and they reviewed what was done, cleared out a couple of issues with the computer and everything is now properly working. Great service by Raul my service adviser.

The entire process was a breeze. I did have a onboard computer malfunction which effected my ability to raise and lower the window. It was addressed promptly and with great service. All is fine and love my new car.

Very good experience. Nate Jones is very friendly and able to answer and fix my car problems.

Everything was good.

THE BEST EXPERIENCE! THE MANAGER KHALID SHAH WAS VERY HELPFUL, VERY PROFESSIONAL, EASY TO WORK WITH. HE MADE IT SO EASY. ALL AROUND THE MOST WONDERFUL PERSON I HAVE EVER MET!! I WILL NEVER SHOP ANYWHERE ELSE. THANK YOU

The representative just let me feel like he doesn’t care about whether I buy it or not, if you don’t care, that’s fine, BMW cares.

I really had a good deal with Benz of Stevens Creek. Every employee was was fantastic with service and support.

Where do I start, thought that a used $45k Porsche Carrera that claimed to be lightly used, amazingly clean, flawless ect, would be as described. No accidents. Asked if it was clean any accidents ect. Internet sales Mgr said it was flawless, just serviced doesn’t need anything. So I fly up from Laguna Beach to San Jose. I take the car for an Independent PPI, with one of the most recognized honest Porsche’s shops in the Bay Area. This shop proceeds to tell me there’s paint work that’s been done on front bumper, hood and side and the rear bumper and the brakes where not fixed properly, the rotars were bad and shouldve been replaced. Best part was I get back to the Benz dealer, one of the main desk managers behind the desk says after I mention the paint work, he says “most all our used cars have some sort of body work, that’s common”. Not the point. You told me it was flawless and no accidents. My family has purchased a lot of Mercedes since I was a kid , so I thought the Benz brand could be trusted but these guys are nothing but total scammers and nothing better then a shady used car dealer of your worst nightmares. Oh, and they asked if I wanted to buy an AMG or used Panamera. FU

Friendly staff. This is not the dealership I used prior to this visit. However, they did a great job with my airbag recall work. They even clean my car. Very satisfied.

Easy process. Dropped my car off and received a ride back to my house. Airbag replaced within a few hours. Advisor Rodrigo Velasquez was courteous and easy to work with.

Started the process in January, stopped and then restarted in Mid May. Re contacted Jugbhir in May as he had been so responsive previously. Interestingly, I was about to purchase the new vehicle from my local dealer but Jugbhir made a compelling case to work with him, I did and am glad it worked out this way. Nice people, nice dealership, quality experience. Worth driving the extra couple of hours to get to Stevens Creek Mercedes.

I had one of the best car buying experience. Slava showed me the various car models based on my needs, took me on a test drive explaining all unique Mercedes features. Followed up on my visit when I was traveling to fit my schedule. When I came in for my final purchase he helped me look through all color options, test drive the exact car I was getting and even reconsider the offer when requested. Very happy to be part of Mercedes family. 😊

I highly recommend Stevens Creek Mercedes. I was immediately welcomed and all staff gave their attention and time to my family and I. Asad Hanif was my salesman and was very helpful and patient. Asad was very understanding of what my family and I wanted in our car. He knew all the inventory and made sure we were comfortable and confident with our big purchase. Asad and his coworkers were very inviting and interested in me. All the staff in Stevens Creek were helpful and polite.

Great place to buy a car Great customer service would buy again from this dealer

It was my First Benz (a220)and I have to say the buying experience was very smooth. My interaction was with Bill and he helped me out on multiple models choices. Even after all documentation I decided to change the color , he happily helped me out even though it was getting very late. 5 stars to him for his professionalism. I surely look forward for repeat Business with them.

I had an excellent purchasing and financing experience with Peter and Kamal. Both were very knowledgeable and easy to work with.

Alex was a good salesman. He answered every question I had. This being my first Mercedes, I had a lot of questions. I had an issue with my trade vehicle and they held my car so noone would drive it until I got the issue resolved. They also kept their deal that we had originally discussed and then some. I really appreciated him and his teams paitience and understanding. The car is amazing!!

Sales staff paid attention to my deal and kept engaged throughout. Best thing was that Finance staff wasn't pushy.

Excellent service from Danny Ho and other persons.

My experience with the salesman at Mercedes Benz of Stevens Creek wasn?t all that helpful. He didn?t even go over the vehicle with me after my purchase. His interests were solely on the next customer. I understand it is a Mercedes Benz dealership, however every customer is there for hopefully one of the best experiences when making a major purchase.

Wonderful experience with honest people. Ellen took the time to explain the car to me and walk me through my decision making process with professionalism.

Excellent maintenance and support for E320

The sales transaction was easy and fast, thanks to Jared Borja-Perez

Felix was very professional and thorough. Really appreciated the great customer service!

Giselle Miranda was my service adviser and she was absolutely fabulous. She made my experience through the regular maintenance worth the 61 miles drive to this dealership to repair my car. She was very knowledgeable and kept me updated on the status.

Excellent, efficient (if not expensive) service at Mercedes Benz Stevens Creek. Steve, a service advisor of many years recognized me and has never given less than the best.

John Stansberry was extremely attentive and helpful in helping me with my service

Very good professional service.

I give it #2 ⭐️⭐️. They provide a loaner, the receptionist Hanna was proactive and has the initiative to meet my needs. The company have their process but it was not followed in this instance. The CONS is that. ... 1. I waited outside for 15 minutes( the instructions is wait outside in my car for the service person to meet me) . 2. The service person never showed up , while I was there to set up my car for service or even when I picked up my car. He called me on the phone 1.5 hrs after I drop off my car and the day I picked up the car. 2. Inconsistent information. Should review and confirm info before communicating to customers. Gave me #2 different information of what my car needs. 1st that on top of the required B service it needs brake fluid and to rotate your tires based on his “ review of the car history” but then on the day I picked it up he said via phone that only service A was done” based on the review of history “( Which I’m relieved coz the cost is almost a 3rd of the initial info). With that I’m grateful that the service cost was done in a truthful manner. Tips for MB customers : don’t wait and don’t just say yes to any service or repair until visually confirmed and in writing.

Steve Kirksey is The Best Mercedes Advisor EVER - been going to him for almost 30 years, and would go nowhere else.

I give it #2 ⭐️⭐️. They provide a loaner, the receptionist Hanna was proactive and has the initiative to meet my needs. The company have their process but it was not followed in this instance. The CONS is that. ... 1. I waited outside for 15 minutes( the instructions is wait outside in my car for the service person to meet me) . 2. The service person never showed up , while I was there to set up my car for service or even when I picked up my car. He called me on the phone 1.5 hrs after I drop off my car and the day I picked up the car. 2. Inconsistent information. Should review and confirm info before communicating to customers. Gave me #2 different information of what my car needs. 1st that on top of the required B service it needs brake fluid and to rotate your tires based on his “ review of the car history” but then on the day I picked it up he said via phone that only service A was done” based on the review of history “( Which I’m relieved coz the cost is almost a 3rd of the initial info) Tips for customers out there is...Don’t wait, confirm what your car really need.

I did an emergency drop off due to a tire issue. The damaged tire was covered by my protection plan. The tire was not in stock and it arrived later then expected the following day so I had to leave the car an extra night.

Great customer service- staff went above and beyond and have done a good job of following up since to make sure I’m happy and things are running smoothly

Getting an appointment was easy... but felt like the advisor was not receptive to the problem that I described... Also the one thing that a customer sees after a vehicle has been serviced is the quality of wash and detailing... if that's not good (which in my case it was not.. I had to ask for a re-wash.).. makes me wonder about the quality of service which the customer cant see and judge!! Something to think about for Mercedes...

I took my in-warranty car here to address 4 issues that my mechanic found. The dealership wanted to charge me an $880 inspection fee ($220 per issue) to look at my car, which would only be refunded if they agreed with him.

Took my vehicle in for check engine problem. They gave me an estimate of $1300 for a DFE heater and $920.00 labor. I declined it and had it done somewhere else for a lot less.

Fist rate service. Plus loaner car. A little expensive but you know if there is any other maintenance needed you will find out.

Great experience!

Great help with a minor tire problem.

Kamil is the best seller he is our sales rep since 2016 and he is very good person

We have great experience . Now we got our 3rd E class.

Very bad service. I had to leave multiple voicemails to my service advisor and nobody returned my calls. I had to escalate the situation to the director to finally speak to someone. When I picked up the car, I noticed a large fresh scratch on the hood. I showed the service advisor the damage and he stated nothing he can do about it.

This is a review for the Service Center. I had an important recall I had to get fixed immediately, and my service advisor Charlie Fish was able to help me get it all squared away painlessly! Charlie was communicative and helpful through every step of the process. He was very understanding of my situation and how inconvenient it is to need a last second critical repair. The recall request was initially denied, so he helped me push it through which saved me the headache. The issue was fixed earlier than expected, and they even washed my car! I also appreciate that his team performed a thorough inspection, and even advised a few things I should keep an eye on for upcoming maintenance on the vehicle. Top-notch service! Thanks again for everything :)

Our service advisor, Susan Suliman is very courteous and helpful. She answered all my questions.

Went in for our 30k mile service and had a great experience. Edwin was our service representative and we couldn’t be happier. He was very attentive and I highly recommend him! Thank you!

I was referred by a friend to Goran Muftic to find my first Mercedes Benz car. He helped me with honest and great feedback about which car to get and he was attentive to my needs in the car. Everyone in the dealership was friendly and provided the best customer service from the minute I walked in to the minute I walked out. This is what sets apart one dealership from another. I am happy with the experience and feel even more attached to the car than I did with my previous vehicles.

My service guy Jay Falkner called me to let me know what?s going on of my car. Every thing went smoothly. Thanks to Jay!

very good customer service at Mercedes. Sales Manager Goran helped me pick the right car for me and gave me the best deal. I recommend him for anyone in the market for Mercedes Benz

Danny helped me out with a warranty repair. He was extremely professional and was able to have the car turned over quickly. They even washed the car before returning it! Overall a fantastic experience.

Good service clearly on the estimated. On time

Called for a service quote and she couldn’t find anyone, then put me on a call back list. That was 7 hours ago. Forgot this dealership ! Absolutely NO professionalism whatsoever.

Because the car I got has problems and I came back before the 5 day 250 miles and The used car manager told me to keep it and drive it for a month then bring it back during the 90 day warranty

Very good experience

Great Price, Horrific Customer Service MBSC Salesman: Kevin Hua MBSC Sales Manager: Safi Hatoum MBSC Finance Manager: Aaron Riddle The E400 would be my 12th Mercedes, second car purchased from MBSC. Out of all my years and all the Mercedes I’ve purchased this is by far the WORST customer service (communication) I’ve experienced from a Mercedes Benz dealership. I’ve had the worst communication with all levels of MBSC from the salesman Kevin Hua, the Sales Manager Safi Hatoum and Finance Manager Aaron Riddle. To Aaron’s credit he’s given me the most information. The process was so botched that the price of the car dropped while waiting on information. As of today 26 Apr I’m still waiting for the refund check of $400, the title to the vehicle as well as the vehicle itself. The reason I’m given Mercedes Benz of Stevens Creek (MBSC) a 1-star is because my previous experience was the complete opposite of this one. The 1-star is for the price. The lack of communication was so poor I called Mercedes Benz Corporate and requested they make contact with the dealership but they were unable to reach any of the 3 folks and opened a case to help get someone’s attention. During this experience I can’t understand why MBSC made buying a car such a horrible experience for me. My son will be turning 16 this year which means I’ll be purchasing another Mercedes in the not so distant future. Given what I know of MBSC I’ll search their inventory find a vehicle with a great price and try my best to get another dealer to match it. One thing I know about the Mercedes brand is The Best or Nothing. Unfortunately I can’t say the same for MBSC and it’s staff and how I’ve been treated. Communication is free, however the lack of communication will cost a whole lot more. Timeline of E400 purchase from MBSC: Friday 5 Apr - request a PO on an E400 Sat 6 Apr - received PO on the E400 Tues 9 Apr - MBSC received my check for the E400 Thurs 11 Apr - I received and signed the contact Fri 12 Apr - MBSC received signed contract Tues 16 Apr - I received an email stating the price of the car was lowered by $400 Thurs 18 Apr - Aaron R. emailed me stating he received confirmation of transport. I understood that to mean they would be picking up the vehicle from the dealership. Thurs 25 Apr - I was contacted by the transportation company As of today 26 Apr I still haven’t received the car, the title or the $400 check. I pray no one else will have this experience. Mercedes, the BEST or NOTHING!!!

Great Price, Horrific Customer Service MBSC Salesman: Kevin Hua MBSC Sales Manager: Safi Hatoum MBSC Finance Manager: Aaron Riddle The E400 would be my 12th Mercedes, second car purchased from MBSC. Out of all my years and all the Mercedes I’ve purchased this is by far the WORST customer service (communication) I’ve experienced from a Mercedes Benz dealership. I’ve had the worst communication with all levels of MBSC from the salesman Kevin Hua, the Sales Manager Safi Hatoum and Finance Manager Aaron Riddle. To Aaron’s credit he’s given me the most information. The process was so botched that the price of the car dropped while waiting on information. As of today 26 Apr I’m still waiting for the refund check of $400, the title to the vehicle as well as the vehicle itself. The reason I’m given Mercedes Benz of Stevens Creek (MBSC) a 1-star is because my previous experience was the complete opposite of this one. The 1-star is for the price. The lack of communication was so poor I called Mercedes Benz Corporate and requested they make contact with the dealership but they were unable to reach any of the 3 folks and opened a case to help get someone’s attention. During this experience I can’t understand why MBSC made buying a car such a horrible experience for me. My son will be turning 16 this year which means I’ll be purchasing another Mercedes in the not so distant future. Given what I know of MBSC I’ll search their inventory find a vehicle with a great price and try my best to get another dealer to match it. One thing I know about the Mercedes brand is The Best or Nothing. Unfortunately I can’t say the same for MBSC and it’s staff and how I’ve been treated. Communication is free, however the lack of communication will cost a whole lot more. Timeline of E400 purchase from MBSC: Friday 5 Apr - request a PO on an E400 Sat 6 Apr - received PO on the E400 Tues 9 Apr - MBSC received my check for the E400 Thurs 11 Apr - I received and signed the contact Fri 12 Apr - MBSC received signed contract Tues 16 Apr - I received an email stating the price of the car was lowered by $400 Thurs 18 Apr - Aaron R. emailed me stating he received confirmation of transport. I understood that to mean they would be picking up the vehicle from the dealership. Thurs 25 Apr - I was contacted by the transportation company As of today 26 Apr I still haven’t received the car, the title or the $400 check. I pray no one else will have this experience. Mercedes, the BEST or NOTHING!!!

Charlie Fish is hands down "THE BEST" service manager ever!! He responds quickly, his communication skills are excellent, and he always has his client's best interest at heart. Highly recommend!!

Good experience with sales. We were helped by Jared Borja-Perez. He understood our needs and found us the vehicle we needed. The entire process at the showroom was smooth and did not take extra time.

I went in this week for a service maintenance on my E300 and Susan Sulimani was the assigned service advisor for this job. I could not be happier with the top notch service she has provided me. The car was ready on time and she went above and beyond to have my car washed and vacuumed. It was such a pleasure to deal with Susan and I will definitely request her on my next service. Thank you Susan!`

They are very accommodating to my schedule and other considerations. They picked my car up, they fix it, give me a loaner, and I have no worries. And I really like dealing with Steve Kurtzke

Excellent service. I very appreciated focusing on the diagnostic-only I requested. Since my car is now 15 years old a few repairs don't make sense (brand new anti theft horn) but some maintenance does. I got every potential issue listed worth every dollar spent on diagnostic.

I recently worked with Kamil to purchase my vehicle at Mercedes-Benz of Stevens Creek. He was very accommodating, patient and informative. Kamil worked with my vehicle want list and found me the exact one I was looking for. I felt confident with my decision on the vehicle after going over the details with him. This dealership is attentive to customer service and made the difficult task of purchasing a vehicle quite easy.

I had a great experience at the Stevens Creek dealership. I took my car for a routine service. The most impressive was that the rep greets you from the moment you drive in the car until you pick it up. Everyone walks around with a tablet and there is no paper flying around whatsoever. Keep moving forward MB!

They are very professional, and every details checked. I liked their work ethics...

Their service is terrible, I did 10K maintenance with them, they even don’t give a car wash after maintenance. More terrible thing is that, my front tire is broken after hit the hole in the high way before send to them, they didn’t even found the front tire is broken, and handed car back to me without notice, it was found by myself, I think they are very unprofessional and unresponsable.

Our service advisor was very professional. The car was ready sooner than we expected.

Had a pleasant time at this location, staff was amazing with the upmost professional manner I believe anyone could receive, Harlin made this experience one not to forget, I will for sure return to this location in the future.

Nate was outstanding, as was entire staff. First class!

We got our car last Saturday. Vo helped us a lot. From choosing the right car to everything we need to have, he is very helpful and professional. Everything went very well. Definitely recommend Vo and this store to have your new car.

John Stansbury is a wonderful highly competent and skilled service advisor. He has been my guide and helper since I purchased my car. He is helpful, honest, courteous; and smart. I am extremely happy with the service provided at smythe dealership🥰

Jake Tran handled my issue and service quick and efficiently. In and out fast. Appreciate this response because I was going on a trip with the car. Thanks Jake!

Special thanks to Charlie Fish as the service supervisor. He is very professional and capable. But some of the service advisors over there are less competent.

The first time coming to get work done and I leave with additional issue them what I had when I first came inn. Then to be told after explaining the ADDITIONAL issues after getting work done, to be told It'll cost me $220.. Now having to pay dealership prices I would think I should be given TOP QAULITY work!!! Where's the customer service.. :(((.. What or Who is upper management to help me resolve my issue???? I am NOT HAPPY :(((

Managers are really rude. Unprofessional in their business and always quotes too high prices for cars in comparison to other Benz showrooms in bay area.

Well the best part of taking my car into my personal service agent, Felix is that he calls me “Patty”! I’ve never gone by Patty but it makes me feel a lot younger than I am. So they have that going for them! They are awesome to their customers. Plus I got a free car wash 🤗

I booked a service for 10:10am at MB of Stevens Creek for my airbag recall. It was very good when I got there a few minutes earlier, a gentleman greeted me and took me to the reception counter. He also asked my name and told me my regular service guy was absent that day but they will find me another person. I then checked the car in, and waited in the waiting area hoping my service person will show up and tell me the estimated time so I can plan for the rest of the day. I waited and waited, nobody showed up. It’s now 11:30am so I went to the reception and asked what’s going on. It turned out the newly assigned service person was absent that morning. I was given a name card and told I should call that person if I don’t receive a call by 2:00pm. So I took a shuttle to my friend’s home. I called around 2:20pm as I didn’t receive a call. I got a voicemail. At 3:30 I finally received a call from my service person. He told me the car won’t be ready that day but next morning. I wasn’t offered any loaner car. I was thinking how I can get home that day and I need a car for next day so I called back. Voicemail again. I called the office wishing to ask if a loaner car is available but I was transferred to him and he didn’t pick up. I had to go back to the dealer and talk to someone that I need a loaner. Before I arrive, my service guy called and told me he was able to find a mechanic to work on it and it should be done after 5:00. It’s after 4:30pm now so I was glad I didn’t need a loaner that day so after arriving at the dealer, I waited in the waiting area for the car to be ready. It’s 6:00pm, nobody called me. I called my service person. Nobody picked up my call. I thought since it started late, maybe it’s taking time so I waited. 6:30pm, still no call. I went to the reception (thanks God they are still there) and asked if my car is ready. They found the paperwork from the pile. It’s been there since when? I was expecting someone calls me when it’s done!!! I wasted my whole day waiting for the airbag to be replaced. There is no coffee or water in the waiting area. This is the worst service I received from MB of Stevens Creek. My husband also complained about its service. I am seriously thinking to get a Japanese car next time as their dealer’s service is much better. The management, please think how to improve your processes, keep your customer informed and happy!

Great staff... everybody was helpful and delivered quick and supportive service. New facility is outstanding.

We came here to return our old lease and look at options for a new lease. We we're initially helped by Tony who was good and came back the next day as we stopped at a few other dealerships between. The next day we came back and we're helped by Slava. Slava was great as the promotions changed overnight so we needed to renegotiate but we're able to come to a great price. Slava was a great personality and explained everything thoroughly. I would come back and recommend him and this sales center without hesitation.

We came here to return our old lease and look at options for a new lease. We we're initially helped by Tony who was good and came back the next day as we stopped at a few other dealerships between. The next day we came back and we're helped by Slava. Slava was great as the promotions changed overnight so we needed to renegotiate but we're able to come to a great price. Slava was a great personality and explained everything thoroughly. I would come back and recommend him and this sales center without hesitation.

My car was having some issues and needed immediate attention. Was referred by a friend to get in touch with John S. The dealership was a bit out of the way for me, but I'm glad I listened. John was able to get me in and out the following week. Quickly diagnosed the issue and worked to solve it quickly. Kept me up to date on all things. Thanks John and team!

Unparalleled customer service. Cannot think of going anywhere else for both buying and servicing my cars. My service manager Edwin Luna went above and beyond my expectations to cater my needs. Thankyou Edwin.

This ranks as one of the worst experiences of my life. Absolutely dishonest!

Steve Kirksey, our service provider, goes beyond what one expects. He is courteous, prompt, and extremely professional in all of his dealings with his customer. He is a great asset to Mercedes of SV.

(Translated by Google) Everything is prompt and high-quality (Original) Все оперативно и качественно

The service was excellent and everyone was so helpful. I can’t say enough about how good the customer service is.

We are having a VERY UNSATISFACTORY used car experience. The dealer advertises a thorough "worry-free inspection" and a 5-day money-back return policy. Don't believe it. We bought a used car, with all of these assurances, and had our own mechanic inspect the car three days after purchase. The mechanic found unsafe rear brakes (10% remaining) and a cracked belt. I contacted the dealer, because it was either they pay to fix it or we would return it within our 5-day window. The dealer said "fix it, send us the bill, we will reimburse." So we did that. THREE MONTHS have passed, involving numerous emails, numerous phone calls, and I have not been reimbursed. This is not the service I expected. Not in the least. I am left with no alternatives at this point, and them owing me more than $500.

Excellent service and affordable price

Personal service from Service Advisor that we've had since we bought our first car here years ago. He keeps up with our cars, always looking out for us, and makes sure whatever we've brought our cars in for is done perfectly.

Dont purchase from them,they acam you into buying cars that break down. They wont fix them. They promise you but they dont comply..

Advisor was great. Other stuff not so hot. Cashier department not so good. The person attending was confused on how to operate the system because apparently it said I already paid. After multiple attempts he finally got help, also was helping the person behind me while I’m just standing there. Not sure if this is the most professional manner for a customer facing position. Gave me the paperwork back and didn’t even tell me where to pick up my car. The best thing comes when my car arrived. The interior was dirtier than when I took my car in (my car is less than a year old) - someone left a Nutter Butter left over paper wrap in my car and there were scrapped all over the place around the center console. Totally unacceptable. (Got picture to share if you’re interested to see this)

Pretty good experience. Much better than MB Fremont. I will do service here.

Great service as always from the service team on Stevens Creek!

Great Service and Great People to deal with.

Went in for 40,000 mile service. Had 2 additional problems including an axle that needed to be replaced, which I was not aware of since it was not obvious from driving the car

Stevens Creek Mercedes is very professional and efficient. The General Manager and staff created a lovely buying experience. I am in ❤️ with my new CLS 450, Peter Nguyen proved to make everything seamless & very effortless. Please ask for Peter Nguyen he is a “ROCKSTAR”!!!!

Great Service and Great Job.

Excellent service there. Big THANKS to Danny Ho

Good experience. Helpful sales who pointed to us a car we can afford.

Overall is good So far I have good experiences there. My service advisor is good and staffs are friendly. I will definitely would recommend this dealer to my friends

Great customer service, from test driving the car to the paper work. Very seamless.

Excellent selection, very professional staff.

I would highly recommend this dealership. After going to other dealerships I was disheartened because I kept coming across salesman who would not offer me what I was looking for. However, when I came here as a last effort to find my dream car, they immediately took it upon themselves to find the car in the color and price point I wanted to pay. I really appreciate how courteous they were through the whole process. I’m extremely happy and satisfied with my new purchase.

Good service, helpful people..

My car was in for routine service and a recall issue. I needed a loaner, which I received no problem. No problems at all with the experience.

Great service

Great service and kind people

Bad service, I left my key to the drop box, and it was lost!

Car took a bit longer to repair than I'd like, but since I had a loaner car for the period, I'm still pretty satisfied. My car was returned with a very good wash.

I like my adviser who is very prompt and try to do very efficient. But this time, when I go to pick up my car, my car was not washed. Alex took the car himself and wash it, but I had to wait 30 more minutes.

I have recently got a C300 2019 for lease and had an amazing experience with MB of Stevens Creek. I would personally recommend David Hashimi, a wonderful sales staff who was very patient, helpful, polite and friendly. David has given me a great deal on the lease for 3 years. None of the usual car sales pressure or games. Highly recommend this dealership.

Great sales staff - made a quick purchase

I recently had an issue with my MB while on a trip with family. Susan Sulmani was did a great job getting my car's issue diagnosed quickly even though the shop was jammed. We were back on the road within a short time. Thanks Susan!

When you buy a Car at Stevens Creek Mercedes do yourself a favor and ask to have Susan Sulimani , Asst. Svc Mgr, as your account manager. She will do her very best to make your Mercedes experience a great one.

Have just leased my C300 and had a great experience with the Sales team. Marvin Squig was really parient and offered us good discounts and a very good deal. After we were done with the negotiations, then we went to sign the papers where we were very well treated and more good deals came when we had to choose the insurances. No pressure, and good pricing. At the end, and that was our first MB, before we got the car someone explained the most used features of the car, and that was a really thorough explanation. On top of everything, the car is a real delight to drive! I’m over the moon!

Thanks to Jake Tran, always provided great service, thorough through, polite and warm.

Great service, professional and very curtious office personnel, especially my service advisor Edwin Luna who is a very knowledgeable, and professional young man. I think everything about this place and the quality of their service deserves a five star status. Keep up the good work Auto Nation Stevens Creek, San Jose

Bought a used Lexus , sales man Eddie did a great job. Car had problems after I bought it, not only they fixed all problems at no cost, they loaned me Mercedes car while car was at workshop. Reach out to Edie for best sales man service. I had to come to write this review after my bad experience for another used car at brand name dealer. I wish Eddie had the car I was looking for, I would not have gone to any other place.

Karim in sales was amazing and Used car manager Iyad showed so much to make sure I am satisfied.

They have Great service, Great cars, great prices.

Mercedes-Benz of Stevens Creek, I bought a used Honda with odometer of about 90k. But I saw three warning signals of engine, VSA, and exclamation mark in three days. Then, the car started to shake forward and backward during driving. I know an used car cannot be perfect, but I think a dealer shop must at least let me avoid initial serious problems. The only one thing good of the AutoNation in my experience is that they repaid all my money back, because I could meet the serious problem within 5 days of repayment warranty.

I have to wait for my car for almost 8 hours with car's regular yearly maintenance they do, which they promised to be completed in 1.5-2 hours. I didn't experienced something like that with any other dealerships in Bay.

Got the 4 year maintenance package and have the vehicle serviced here 3 times so far. I have to say the service each time lives up to the expectation of Mercedes. They gave me a loaner car each time, wash my car and clean the inside, updated my gps map... they even replaced the battery for my fob, and fixed the cup holder for free.

On time, took extra care and would definitely repeat and recommend

Troy Schalk is an Excellent service advisor, he did a great job. We are pleased with the service.

The great service provided

I have an excellent customer service experiences during this visit.

Great service all around. Susan Sulimani my service rep is top notch and ensures I am completely satisfied!!!

I purchased a beautiful GLS450 on 1/15. It arrived on to me Louisiana on about 1/20. I parked in my garage and that’s the last time I was able to move it. Still haven’t gotten everything I need to register my truck. So over 1 month sitting in garage. I reach out only to get excuses when mail emails are answered, which is rarely by the person you really need to communicate with. I know that this review will be challenged but I have email file to back up my claim. I even had my local DMV to get involved and they to have all but giving up on this fiasco. The only bright side to this is a young lady named Alexis who deals with titles but not the money that was paid by me for tax and titles. She went above and beyond to try to have this resolved but still I have no check. Just another promise that today the check will be in the mail 😏. I won’t leave out the fact that a check was received about 10 days ago(a month after purchase) but for the wrong amount. Easy fix, right? Nope! STILL NO CHECK! I don’t normally write negativity but I’m at the end of the rope!

I took my car for annual service and they gave me an excellent service promptly. Susan was helped me on time with excellent explanation and excellent service. I am very happy with her service.

Sales representative Wilson Huang was extremely helpful and provided prompt information throughout the entire process.

I purchased a car 3 weeks ago and had a terrible experience. The purchase took over 4 hours and I still haven't even received my spare car key or owner's manual (wasn't found at time of purchase). I've had to escalate to MB to get help as the dealer wouldn't answer my calls.

Great service from Danny Ho! Would highly recommended Stevens Creek Mercedes

Great service, they always deliver as promised.

Invoice states that all fluids are topped-off and car is washed. Neither was done. Just afweul service considering I spent $55k on the car.

I love my service advisor, Danny Ho. He is always very pleasant and always gives exceptional service. I like that I am assigned the same advisor every time I have an appointment. I always feel taken care of by him.

If a quality experience is what you’re looking for whether purchasing or servicing this is where you need to be!!!!

I didn't originally purchase my car from this dealership, it was sold before I made the move. I've had a great experience from the service department at MB of Stevens Creek. Even if they didn't have a car for me, the shuttle service has been good, professional and the drivers are great conversation. My service advisor Nate Jones is fantastic, professional, courteous, is up front on time and expectations and is a pleasure to work with. There's no upset on the services, if there's any issues or anything the car needs, Nate is quick to bring it to my attention. I definitely recommend them.

I recently moved to the U.S. with my wife in regards to work. I needed a vehicle suitable for my needs and we decided that we would go with the GLC. It wasn't until Hanif stepped in, and was able to communicate with us, he really understood what we needed, and provided us an offer we couldn't refuse. Within a matter of minutes, the deal was confirmed and we walked out of the door with a new vehicle thanks to him. We highly recommend him because he understands what people like us need and saves you time.

I always bring our GLK to Steven Creek Mercedes dealership for services. They always perform all services that our vehicle needed within the promised time.

Just happy to get my car back

Jake from Stevens Creek Mercedes did a great job servicing my car. He's friendly and open to communicate. Satisfied.

This is my second car I bought there, I really happy with the serviced and the people there are nice and friendly, every time I bring my car there for the serviced they are doing great job and fast, I liked Edward he’s my favorite one, always honest to clients, if whoever wants to bring your car there for a service trust me you will happy with him

I have been welcomed by Marvin who provided me all the information I needed and even offered me a better deal than what I expected. His follow up was good and reassuring, he was always ready to listen to me to answer my worries and questions. All the process was smooth and the business discussion with Kamal very good. People at Mercedes Stevens Creek were really nice and made all my efforts easy. I recommend this dealership and I'm very happy with my new vehicle. Thank you!

Sent my E350 in for the 50K service and the detailing. Denny was very thorough. He discovered a problem on the break and repaired it under my extended warranty.

I was in the market for a newer car. I found the car I wanted, the sales staff was very helpful, the sales staff knew their stuff, no hassle and I was able to leave with my new car that night.

The whole service experience was very professional and courteous. The car was ready on in the promised time and clean.

It was a very good experience. I got a rental car when my car was on service.

I purchased a Mercedes CLA here and had an excellent experience. I had received a very competitive price over the phone/email with all the details and there were no hidden surprises at the dealership. Very friendly and responsive staff.

Very quick and easy 20k service that I had prepaid. A bit frustrated though as they charged me $96 for a tire rotation that you would think would be included in my 20k service.

SOS device activated as I had not done it early on when I received the vehicle

best finance department, excellent service

Peter (Cong) Nguyen was really awesome in helping and guiding me throughout the experience of buying the car and was really diligent in following up with me about all the questions I had Overall, the experience of buying the car from here was really good

check in was on time. responsive to timing of when car would be finished for pick up. complimentary wash was much appreciated. Also, my key needed a new battery as noted in the alerts but I hadn't changed it yet. the service folks put in a new battery and also left an extra battery in my car for the other key. very thoughtful and I hadn't asked for them to change it. just a small thing that made an impression and saved me time in having to go to the store to get a battery. much appreciated.

Would you recommend this dealer to a friend? Yes Did you purchase a vehicle from this dealer? Yes Why did you visit this dealer? Select one or more reasons that apply. I was having my car serviced/repaired

Overall experience is excellent. The sales is very helpful and I am able to make decision very quickly. Would highly recommend.

Carlos was patient and helpful. He answered all the questions and made me feel comfortable about everything

Jorainna Yao helped me brought my new glc 300. The whole process is very smooth and pleasant. I bought the car I liked at a good place. Highly recommended this store.

Good service received from Jake Tran Phuong from Benz of Stevens Creek Blvd, San Jose, CA

Professional staff and they always make you feel like a VIP.

Sales person is awesome, get the deal quick and easy. Only took 1 hr from start to finish and drive new car off the lot.

Sales Manager was very helpful. Great buying experience.

Do NOT service your vehicle here if you do not have a service package with them when you bought the car. The service department here is absolutely the worst. They rip your money off. I had dropped off my car in the morning and I specifically asked my advisor to apply a discount code that I received via email and showed him the email. Evening when I came to pay for the service at the cashier, I noticed that the advisor didn't apply the discount. He told he forgot to apply! How can one be so irresponsible? Is it that hard to note this down? When I asked why this was not applied to the cashier, the cashier was confused and hesitated to apply the discount because she had to do the paperwork again without the advisor being there as he had left early. I have had enough with Mercedes-Benz of Stevens Creek. I am moving on to another dealership where they are offering prices that are 150$ cheaper than what you guys offer and are also prompt on applying discounts. I have wasted close to 500$ on service over the past years comparing to what I came to know from other dealerships now. This is by far the most terrible experience I have ever had getting any product in my life and I am extremely disappointed and furious. I have 3 other close friends who all bought the vehicle here and are all servicing at this dealership and I have whole-heartedly advised them all to stop servicing at this dealership right away.

everyone was great. the only issue was the parking, very frustrating!

Although autonation says cars have 125-point inspection certificate, the car I bought has several issues: heater is not working, steering wheel turning sound, car shuttering when first starting the car. Really unhappy with my experience.

Recently purchased denali yukon great experience with Peter N. Would recommend to friends and family. Thank you everyone at Mercedes-Benz of Stevens Creek

Service department needs to be looked at by GM. Not attentive enough and seem to be there just for a paycheck rather than take care of their clients the way we expect to be treated.

I don’t usually like waiting for my car at the repair shop but the waiting lounge and amenities (coffee, WiFi, TV - maybe too many TV’s? - ) made this a pleasant experience. Service representative (Raul) was great - knowledgeable and checked in with my regularly.

I had an overall great experience (Marvin Siqiug) and bought a beautiful car . The only issue I am currently having is I still haven’t received my registration! 3months later!

Most reason I bought this car from AutoNation is the saleslady Jorainna Yao. She is really patient and helpful. I would also referred my friend to buy a Mercedes 2020/2019 GLE amg 43 next year to her. Also the car is beautiful ! Easy to handle and control. Very comfortable for a tall guy.

Jay took good care of me as always

Jay Falkner did a thorough job explaining what might be involved in a possible problem fix. He later gave detailed information as to what had to be done and helped us to get a 50% reduction in the price of the repair as a goodwill gesture from Mercedes Benz & the dealer. He has always been helpful when we have gone in for service work and is a 'straight shooter' when it comes to discussing service/repair issues.

The most frustrating thing was spending 2 hours at Mercedes Dealer which is involved waiting for Service Advisor and getting loaner car.

Dealer is verify helpful from the start of finding the new car till purchasing. And he keeps in touch how thing goes after getting car like explaining how to get the service schedule and done.

Took in my 2015 AMG E63 for an engine ticking sound. Their techs conducted a full analysis and concluded that the engine should be replaced. They generated a detailed justification in an authorization request to the manufacturer's rep for the new engine. The rep authorized it! I am very happy that MB stood behind their product to this level. Car was received with no issues and in a timely manner considering the extent of work done. Charlie Fish is the best Service Advisor around!

Excellent service, very nice loaner

Great service, while you wait.

1st class service everytime with Danny Ho. From beginning to end, he keeps you up to date on the status of your car.

All very good, as usual, especially Steve Kirksey. Completed on time. I much appreciate the home delivery service.

Very happy with the service received from advisor Tran ! Tran is very professional and courteous. Thanks a lot !

We're Audi owners, used to own Mercedes in the late 80s and early 90s. Since there's no high line EV's except the B class and i3, we found our 2015 B class here on Auto trader for our mother. Slava was a great sales consultant, professional, patient and extremely knowledgeable about MBZ. We went back 3 times before we made our decision to purchase the car. Yes, I wore shorts and t-shirt and Slava still let me to test drive the car LOL. Since it's a used 1 price car, no negotiation or anything like that, everything went peacefully and stress-less. One thing wasn't done correctly was the day running lights were turned off, and when we came home to turn it on, one wasn't on, we had to bring it back for fixing. Troy was nice to take care of it, but this should happen if the technician who smog and safety this car did his job correctly, to me, I felt cheated regardless if it's an honest mistake, but all day running lights should be turned on. Anyhow, due to Slava and Troy performance, I still give 5 stars. For other customers, make sure to turn on everything before taking delivery, yes, it's under warranty, but taking it back, waiting for service is totally uncalled for.

Excellent experience . Great selection of new cars. Very smooth and easy process.

Sales associate Jugbhir Singh Was very professional and helpful

Service rep was polite, professional and did a good job. Rental/loaner shop is not so good though. I have a GLS450. They gave me a key for a CLA250. I was not happy, but did not say anything as I had to run to an important appointment. As I sat in the car, I realized it smelled pretty bad inside. I returned the key, explained the reasons: bad odor and also I want a bigger car. They gave me a second key for another CLA250!!! Again I just took the key and drove away as I had something important to attend to.

Adviser Felix responded me promptly. Everyone I met was very helpful

Danny Ho is the best service advisor! Very professional, helpful and honest. My whole family sees him for any car needs. I really feel like he cares and always does his best to make sure we leave happy and satisfied with the service!

Bought my 2018 4x4 Sprinter Van here. It took 18 months from order to delivery, but that was because of MBZ, not the dealer. One of the last available. Can’t even order a 4x4 until Dec. 2019 they are so in demand, and South Carolina is retooling to be able to produce these in the US rather than ship by boat from Germany. It is gorgeous. Handles like a dream on the highway, very rough on very rough dirt 4x4 road. Many recommend getting aftermarket Fox shocks to put on it, and I think I will do that!

Overall experience is excellent. Highly recommend.

Excellent customer service from Charlie Fish. He is a true professional!

Good Experience

John Stansberry is an outstanding service advisor. He is knowledgeable, an excellent communicator, personable and professional.

Charlie Fish provides excellent service. I feel confident that his recommendations are correct and needed.

Really nice experience overall -- very respectful salesman and other staff, got a great deal on a great car, all my questions answered.

Really nice experience overall -- very friendly and respectful salesman and other staff, got a great deal, all my questions answered

Great customer service. Very please.

Jake has been one of the best service advisors I have had. He is very prompt and on top of his clients.

On behalf of our family, I want to extend our special THANK YOU to Slava Aprelenko. Over last 10 years, he is our exclusive supplier of all cars in the family. Long time ago, he sold us Honda Odyssey that serviced our family for 10 years, enabling many family travelings. Later on, he sold us Mercedes E class giving us a joy of owning Mercedes. And now, we are leasing another Mercedes: all cars serviced by one Great Salesman!!! Special touch from selecting a car to driving it off the lot with the happy face - is what Slava’s service is about. Mercedes moto “The best or nothing “ says it all not only about the their cars, but also about Slava Aprelenko. Thank you, see you soon to buy SL AMG!!!!!

Brought vehicle in for software update in response to mailed-out notice.

The casher’s and front desk personnels don’t know their job very well or thier customer care is not good enough You used to wash cars before you return them the customer; have you decided not to any more?

Took my car for regular maintenance and took almost a week because of various confusion and inefficiency of staff. My biggest issue... I told the rep that in past couple of weeks the ac would just not turn on. So sometimes it did and sometimes it did not. His response was that just to have the technician push the ac button will mean that I will have to pay the charge of about $250! I was told that I better be 110% sure that when that AC button is pressed it does not work because if it turned on, I will be charged and nothing further will be done as that’s how the protocol is and the car industry!! Sounded almost like a threat so obviously I said no. I am still having the AC issue and will be having some other mechanic take a look who will hopefully give me a better reason and find the issue!

Went in for a 40k mile service. The service was performed without a hitch and my service advisor was very helpful through the process.

I bought a new E400 Wagon earlier this year and I had a protective coating applied as the interior was an extremely light Macchiato color which my wife feared would quickly soil without protection. Well the day after I picked up the car I had someone, who left no note, sideswipe my car removing paint down to the composite on the rear quarter panel. So I paid out of pocket to have it repaired. I knew afterward I would have to reapply the coating to the repaired part after waiting a month for the paint to cure. I also wanted Mercedes to rework the existing application as there were some water spots that seemed to be embedded in the finish. I fully expected to pay for the reapplication and not for the work on the water spots. Alex Truong in service fit me in the next day after I set up the service. When I came to pick up the car, I found that it had been completely detailed inside and out and that the finish was now perfect, glowing like a black diamond in the sun. When I asked what my share of the cost was Alex told me the entire service was complimentary. I have been going to this dealer for years, but this was the first car I had purchased from them. From the moment of purchase, they have treated me in a way that I can only classify as spectacular It is clear that they value my business and make every effort to assure I am happy.

+ Dropping the vehicle for B5 service was smooth. Their shuttle service is not the best because to drop me at my work (Near SJC airport) took 2.5 hours (including wait time) -- I understand there are so many customers wanting the shuttle service and only few cars. + My assigned service tech told that my car would be ready in 3 hours but ended up calling me again and said it wouldn't be ready till tomorrow. Next day I got a call again from the tech saying that my car was ready and it's being washed at the moment. + I went to pick up my car assuming it serviced and cleaned -- but shocked to see that it was not washed and more dirtier than how I left inside out. I asked the person who delivered my car about it, he said he didn't know anything and asked me to contact my assigned tech who was not there (?!) + I mean, come on, I am dropping my car for a complete service and experience. The tech lied that my car was being washed. That dirtier car look with extra bird droppings didn't make me feel that my car has been serviced completely. + When MB of San Jose serviced my car previously it was perfect, I thought to give MB of Steven Creek a chance as it's closer to my home but they completely screwed it with the delivery of my car, service quality and the response. Never going back to MB of Stevens Creek.

This is for Service Department only. Had good experience with Sales. Last time my car was there (May 2016), they gave me an estimate for replacing Rain sensor but I passed on it. Since I was taking my car in for the recall I decided to have it done now. They changed their own estimate of $216 to $648 and had no reasons for the change in price (They said,That was then, this is now). They asked for $220 for Diagnostics to be ran, even though I knew all I wanted the Rain sensor to be replaced. All the work on my car is done by a reputable Mecedes Mechanic close to home. They diagnostics was that my car has an issue which I had fixed two months back and have receipts for it. I am curious as if they are just reading all the codes in the car since last visit two years ago. So I paid $220 for absolutely nothing and they didn't even wash the car.

I sadly missed John who was my preferred contact in the service department - he was one of if not the best service consultants I've ever had the pleasure of working with.....UNTIL I got lucky and found Danny Ho. Danny was knowledgeable, quick, present and intent on getting my car's service efficiently tended to. He's my new guy

90% of the service I received was great; however, I would like to encourage anyone working at a customer service desk to always instantly acknowledge a customer who comes up to your desk. It means everything to an individual to be acknowledged and receive a feeling of equal importance to the customer who is currently being helped. When I approached the valet counter to have my car brought around it took the person sitting there 3-5 minutes to acknowledge me. He was helping another customer but it would have taken him mere seconds to make eye contact with me to let me know he would be with me momentarily. This is an important first step in offering five star service as opposed to three or four star service.

Excellent and friendly service. Charlie Fish was very helpful, he is great.

Everything was great as always but unfortunately my service advisor was out on day two that they had the car. My car was in for a 20K service and new tires. My advisor thought it would take all day and maybe into the next day to be ready so he put me in a loaner car. Everything was great until the day two and i had not heard any status of my car. After leaving several messages for my advisor, with no response, i called again to reception and asked if they could help. That is when i find out my advisor was out sick. I was told the car was in the shop still and someone would call back. I never got a call. I called at the end of the day and again asked for status. It was then i found out the car was waiting for a "part" and would not be ready that day, Someone will call you back was promised, but no call back. On the third day, i called for status about 10:00 and asked if Nate was in - he was. I left a message and he texted me back a hour later that the car was being finished and ready by noon. All and all the service is great but this shows there is no hand off or backup if someone is out. To repeatedly be told i would get a call back and not get one three times is upsetting.

Excellent customer service and always takes care of my needs even in an urgent manner. Thank you for ensuring I have a loaner when needed. xo

I never thought I would buy a Mercedes, when I visited the Steven Creek car dealer and met the Sale representative, he was very nice and kind and help me find the car i like. Overall I am very satisfy.

Great customer service. Troy is the best.

Love my new c 300 cabriolet

Danny Ho has been my advisor for our last three MBs and now the new 2018. I trust Danny's advice and recommendations. For this peace of mind, I've continued to take my previous cars to Mercedes Benz of Stevens Creek in San Jose even after the warranty has expired. As everyone know, dealer's repairs tend to cost more but I am willing to pay a bit more knowing that the work recommended is valid and necessary.

On-time, actual price lower than original estimate (more in-line with competitors), attentive service advisor

Very good service! People are so helpful and friendly!!!

The Best customer service.

Peter Nguyen was/is and excellent sales person. He followed up with me on every request and questions I had. I went to Stevens Creek MB from Sacramento and Peter updated me on the car that I wanted on my way there, making sure that it was still available. I arrived there and was greeted by Peter right away. He showed me the car - pointing out all the dings and scratches and then all the pluses. Took a test drive and 10 minutes later we were doing the paperwork. Peter called me the next day to make sure I was happy with the car and told me I can return it withing 5 days if I wasn't happy. Excellent service, clean facility, and great cars.

very pleased with service and the coffee!! !Charlie Fish is very pleasant to deal with.. will be back again for sure

Did a great job on the re-call of my car. Had a loaner ready for me. Very happy

Difficult. The three day delay made it very difficult to do several tasks because I kept waiting for a call to pick up my vehicle. I was promised that my vehicle would be washed, but it appeared to be sprayed with soapy water and not rinsed.

Great experience. Goran the salesman was exceptional.

Edwin was amazing. We were driving back to our home in Santa Barbara when the check engine light went on. It was a Saturday and I contacted 3 other dealers and could not get a live person, just Vm. We decided to pull off highway at Stevens Creek. Edwin was very busy and they were booked for the day with service. He was so kind. He took our car in immediately . We waited in the lounge. They reviewed the problem and told us we could continue home but to take it ASAP due to an emissions leak. Customer service at it best. Thank you Edwin and the service at Stevens Creek

Danny B Ho is my man. He found out the problem that make our GLS450 2017 3rd row seat cannot move properly. And he got our car serviced swiftly and smoothly. If you need a trustworthy service advisor, come here and ask for Danny Ho

My experience with Mr. Danny Ho has been outstanding. I would not trust my car to someone else. Personal like him are deserving of top wages.

Slick on line appointment scheduler. Professional and friendly service

My customer service person Danny is very helpful and very knowledgeable about my car. I feel I can totally trust his recommendation and judgment.

We had an amazing experience getting our first Mercedes Benz from MB Stevens Creek. Ellen Lans, our Sales Consultant, has an extensive knowledge about the brand. She did an outstanding job explaining all the features of the car, though most impressive was her great patience and kind attitude. Overall experience was excellent including the finance team. We definitely be back.

Great Service and follow through. High, high recommendation for Service Adviser Charlie Fish..!!

Danny Ho is my service advisor. I love my car but it’s getting up in the years. He takes very good care of it. Thank you!!

Prompt service and friendly staff. They provide quick response on condition of your car and go out of their way to assist you.

I had a good experience with the service! They had to order a gas cap so had to come back the following day. Would of been better if they had the gas cap in the shop!

Bought a used Lexus , sales man Eddie did a great job. Car had problems after I bought it, not only they fixed all problems at no cost, they loaned me Mercedes car while car was at workshop. Reach out to Edie for best sales man service.

I took my car for service and service, attention and timing from everyone was great, especially from Susan! Thank you!!

Recently moved to the Bay Area after grad school and wanted to get a new vehicle. After a little bit of research, I ended up at Mercedes Benz of Stevens Creek where I had the most amazing experience right from the first visit. This was the first time I was involved in purchasing a car which can be pretty overwhelming but Jorainna took time to explain every little aspect and made me feel comfortable. The quote I got was extremely competitive and none of the other dealerships could match it. Great experience and highly recommend the Mercedes Benz of Steven's creek for your automotive needs!!

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My recent experience with MB of Stevens Creek was positive. They serviced my car on a recall from MB. I got there early and, though crowded, the service was prompt and courteous. The car was ready more than 1 hour sooner than promised.

Not happy about the customer service. Brought my my car for service with my service adviser, adviser went on vacation for 2 weeks, took over by a different adviser, adviser went on a class and the mechanic went on an emergency leave too. I was given a round around for final pricing and have coupon (email discount), advice was to speak to my service manager that was on vacation. So decided not to do the other job, didn't get the correct estimate and correct job order. Happy that I have a car loaner and not happy on the service.

As usual, my Service Advisor (Jay Faulkner) is very helpful. He explains issues in detail. My only issue during this service was the gas on my loaner car; it had only 1/8 gas - I never had a loaner less than a 1/4 tank . .

Great service, needed to have it completed in less than 2 hours and everything was perfect

Excellent service from service advisor John Stansberry

Definitely do not go to this dealer. They over charge for parts, kept my car for three weeks and it is still not repaired. Told me to buy a new car and then offered me $200 for a trade in of my 500S! They spent a lot of money on building a nice facility and they want to get it all back with high charges on service.

My service Rep, Dan, was awesome as always! He always takes good care of me and I'm usually in and out in hours. When something gets in teh way of a quick turnaround, he is quick to let me know the issues and they are always fixed perfectly. Dan is the best!

Service was great on the phone and the service was great at the dealership and service was great with the loaner car .

Excellent service that John provided. He goes above and beyond.

I dropped my car off for routine annual service at 8:00 am and my car was not ready until 6:00 pm. While I appreciate the use of a loaner car, I think a routine service should be completed much sooner as there is not much that needs to be done on an electric vehicle. I was left wondering if it was considered a lower priority since there were no charges for the service. Not satisfied.

I had an overall great experience trading in my older car and purchasing my AMG C63S. We were able to negotiate fair prices for both with minimal back and forth. The sales teams not being driven by commission really helps. Linh was especially helpful throughout the entire process. I highly recommend if you are considering a Benz.

great experience, from the first to very last minute

they always have a loaner car available! great customer service

Friendly, prompt & helpful. Enjoyed beverages and comfy surroundings during waiting time. A very busy place as I called many times and was put on a very long hold time on phone.

Charlie Fish our service advisor was awesome as usual!

Service was very good, show room floor was very clean, you can not beat the service, my car ready on time.

Mercedes-Benz Stevens Creek has lots of collection for you to choose. Friendly staff & nice environment.

I drove off in my new Mercedes Benz With a smile joy and Thankfulness ����

The service department in this dealership is not trustworthy. I took my ML430 for BAS check, first they told me the checking will be $250, I ended up paying almost $500. The agent argued it was $250 an hour and took 2 hours to check, which is absurd. A few hours after I left the car, the agent left a message saying the car was done. I called and the agent appeared confused and finally said the car was not done yet. Then it came to the most ridiculous part, they called an UBER car to take me back to work. While waiting I asked for restroom and the guy said no because UBER will stay only for a moment, it no show they would just take off.

As usual we were well taken care of by the auto body department. Enrique is professional and upfront about everything and has the car ready when promised.

It was a great experience working with Kevin. He was very knowledgable about the GLC and very patient with our many questions. Fantastic service and personality. He got us a great deal on our car. 10/10 would recommend.

Troy Schalk is my service advisor and had taken great care of our cars over the years. Also like to add the driveway team was awesome at keeping the process moving.

I am very satisfied with their customer service . Charlie Fish my service advisor always provide me with good information and assistance I never have to wait at the service desk .....they’re always friendly and helpful And I love the way the return my car to me spotlessly clean

Routine maintenance service with purchased contract. The oil filter was not on site despite having an appointment. Waited over two hours on an uncomfortable (for me) chair. Service rep did not give me paperwork, so now I have to contact M-B Santa Clara to get it.

I was snubbed by my local dealer because MBUSA cancelled my warranty. Stevens Creek MB are a class act. I still had a warranty on the part i went in for and they went above and beyond to help me.

We had awesome experience during our purchase on GL450. Marvin was very informative and helpful right from email communication to in person meeting. Price was good, no haggle. Kamal in finance group is a great guy, explained all the options but didn't force anything. We drove back home with new car in 2 hrs.

Very good, quick, happy with having the UBER service

Great customer service! Whenever I need to service my ML 350, I take it to this dealership. It is a piece of mind knowing that my car is in good hands. My service adviser, Jake Tran, is very professional, approachable and takes very good care of his customers.

Excellent service. My service agent Susan was very professional and attentive to my service needs.

Great customer service! Whenever I need to service my ML 350, I take it to this dealership. It is a piece of mind knowing that my car is in good hands. My service adviser, Jake Tran, is very professional, approachable and takes very good care of his customers.

Asad was very frank and transparent about the leasing process. He helped us evaluate all our options and answered all our questions patiently.

I recently purchased a GLC300 4matic and had a great experience with MB of Stevens Creek. The sales staff were wonderful, helpful, polite and friendly. None of the usual car sales pressure or games. Asad gave me a great deal and a decent amount on my 14 year old trade-in too. Highly recommend this dealership. And of course the GLC is a dream to drive!

Great sales: Mo Va! This is the second car that I have purchased from Vo. He did an excellent job.

sales and finance people top notch. facility excellent

My car went in for a regular "service". I was met by friendly staff, got my loaner car and went over concerns with Danny Ho. Got a call the next day by 1:00, picked up my car and was home before traffic!!!

The experience was excellent! The service was perfect, on time and a very professional service writer.

Sami, you're awesome! A cool guy, quick to respond to any questions i have. He puts customers first. He made the process so smooth and easy. Good location and good people:-)

Customer Service is excellent! Friendly staff all around!

Kamil in sales, abd Randy Sorrentino in the service department are the best team!

I brought a 2017 SLC300 in to have a cold start noise checked. The next AM the car made the noise in question. Time was taken to start another SLC300 to compare the sounds. The sound was present in the other car too, The cause of the sound was thoroughly explained. Thanks!!

Excellent customer service. Service person went out of his way to insure production related problem was covered by Mercedes and the dealership.

overall is excellent!The car and theservice are really good!retailer is very patient and warmhearted!I enjoy speak with him!

We always enjoy visiting the facility, as it's very modern/clean, has nice amenities, and the staff are generally knowledgeable and friendly.

This was by far the easiest most pleasant car buying experience I have had. The entire staff was professional and friendly, we traveled 3 hours to purchase the car and they made us feel very welcome and made the process simple and quick. Our salesman Jared was wonderful & on top of everything, he even worked the details out via email before we made the 3 hour drive. I love the car & will definitely purchase from AutoNation in the future!

Gurwinder was awesome. No pressure. Easy process. Would buy here again. This is my second car here.

This is the second time that Jake Tran of Stevens Creek Mercedes handled my service call. He is extremely polite and informative.

Jake Tran was my service representative, and he was very thorough and professional. I wanted to have the control scroll wheel on my C250 check since it's not working, Instead of just taking my request and charge me for the assessment, Jake gave me the rundown cost of having the issue check and perhaps the additional cost to have it fix, if it's not that pertinent to my driving then I should hold off for now. I appreciated his honesty and manner.

Quick inbound service, polite service rep, quick and efficient check-out at payment desk and valet service.

I was thoroughly impressed with the sales person Ellen Lans. She was extremely courteous and willing to spend extra time to close the deal in spite of the fact we had to go through several iterations to make it happen. I want to thank her for her service

Srevice was performed on time at the price projected. Loaner car was clean and mechanicallly sound. I was happy.

Awesome place to buy a car. Really modern and great customer service. I went there to buy a car and the people are really there to give customers a good experience while providing a non pressured sales tactics. I went to several dealers this month and by far the best quality of people and professionalism shout out to Jim and the sales people. Keep up the good work ethic.Thank you and maybe one day I’ll be back again to buy my dream car.

Like others who have commented here, I am a long time MBZ owner. I went to Stevens Creek because I was not pleased with the more local dealer in Belmont. I found very pleasant and helpful sales people. The only thing that takes away a star is that the process for finalizing the deal ( getting all the documents signed) took over two extra hours after the terms were agreed upon.

I usually work with Danny Ho and as usual his service is excellent and keeps my GLC300c up to date.

The service department was very helpful. Multiple people asked if I had been helped as I was waiting to pick up my car. But when I went to drop off my car the reception desk worker seemed stressed and very unhappy. He didn't want to answer my questions.

Overall a good service experience. Courteous staff.

Excellent service and repair. Very good communications on details of their diagnose of root cause and repair.

I am highly impressed with M Benz of Santa Clara, Ca. Right from the beginning, the overall service was great. Danny Ho is a kind and friendly person. He took very good care of me. He made sure that my reason for bringing in my car was heard and understood by the service department. He got back to me on updates with my car throughout the process. The service department can not go without mention. I believe the service guys name is Jason. He too was very friendly and educated me on the repairs needed on my car. All in all, I'm so impressed with these guys. I highly recommend them!

It was easy to make appointment with the service department and the recall was completed. As a courtesy they did complete check up of the car and detailed it beautifully before returning it. Impressive!!! Thats the kind of service I expect from a luxury brand. Top dollars spent, totally worth it!!

the service I receive at MB of Stevens Creek is phenomenal. I've been shopping and having my car serviced here for the past 16 years. over the years I've purchased 6 vehicles and presently have 3 Mercedes in the family. More importantly, the service department is what makes me keep buying Mercedes. My service guy, Danny Ho is the best there is. Service is his middle name... I highly recommend MB of Stevens Creek, and Danny Ho as the BEST in the business...

I work in the audio industry. After explaining the specific reason my speakers were failing, the dealer claimed that the only test to confirm was to turn on the radio (untrue and inaccurate). Then later the foreman confirmed there is an audio test that can run a full system check and it was not run on my car. Now I need to schedule a third appointment to get my car fixed. Ridiculous.

The 2018 GLC 300 that I purchased did not have navigation & multi-media options but I was told by the sales person that I could just buy a navigation SD card from the dealer and it will operate the same way, however, I found out after I purchased the Garmin SD card navigation a day after that it does not provide the same features with the built-in navigation feature. I would have preferred to purchased a GLC 300 with multimedia and navigation options had I known this.

I needed to bring my car in for a recall. Charlie was very courteous and professional, he and his staff got my car in and out within hours. Great experience overall

they lost my DL make sure to get it back right away if not, you need to go straight to the DMV and pay $35.00USD, they are not willing to reduce the price not even few bucks because.... dam! ok other than that I think they are OK.

My service rep (Jake) was very attentive. Returned my messages promptly with good news (most of the time!).

We were extremely pleased with the quality of the service and the willingness to assist

Our salesman, Tony Spencer made our purchase a pleasant experience. He was very helpful and knowledgeable. Tony was the best salesman I’ve ever worked with and we cannot recommend him highly enough. We love our new GLS 550.

One of the best and fastest buying experience. People are gentle yet professional

So, actually I have 2 ratings: Service 5 and sales 1! I always get great service from my service agent, Troy. He is patient and very knowledgeable. I appreciate that he always helps us with a vehicle since we live in SC and have to get back and forth for service. Sales: Ok, here’s the deal. I have bought 3 Mercedes in the last 10 years. 2 from Stevens Creek, the last our ML350 in 2013. Sales people were very helpful. Then in 2014 I wanted to get a new vehicle to replace my E350 and got ignored for 20 minutes. Finally got some help but they really didn’t have anything I wanted and weren’t great at figuring out what to offer me. I went to Monterey and within 1/2 hr bought a CLS550. Which I LOVE. This week we went to get our ML back from service and we started looking at the new GLE, which we again looked at for 20 min. with salespeople standing in the bull pit talking to each other. They ignored us and offered to help once I said we would go elsewhere to buy... Who is training these guys? Horrible. I’ve been a sales manager for over 35 years, I would fire all of them and start over.

I had a great experience buying my car, Sami helped every step of the way! After being rear-ended a few days after getting my car, I had a call from the repair department, ready to assist with any questions I may have had. They’ve gone above and beyond so far!!

Good experience in both sales and service. We have purchased and serviced many cars with them.

Was met by service associate and we discussed attributes of the car and if I had any issues. Associate did a once over of the exterior, tires. We discussed what should be performed per MB schedule. I do not drive a lot, but the age of the car is still relevant to service. I was shown a service package and pricing vs cost without it. Loaner car was readily available, clean, and a half a tank of fuel. that afternoon, I was informed that car wad ready for pick up and service was done with car also being washed. Dropped off loaner and paid for the service, again, no waiting. Car was waiting at pick up, associate and I discussed service, any issues I may have thought of. We talked about the airbag recall and some small talk. Overall great experience, Susan really does seem like she wants you and your MB experience to be a great one and I think it shows in her dealings with customers.

Everyone was easy to work with and the atmosphere was pressure-free.

Danny Ho is the best ! Goes out of his way for you. Only have good things to say

Although I have spent money on prepaid maintenance, they made me pay for wheel allignment saying that wasn't covered under prepaid maintenance package. This is bad. Like really bad. If wheel alignment is so basic and essential, why not include it? What the whole point in buying prepaid maintenance?

The worst service advisors They are [non-permissible content removed] and humiliate you to no end. Yes so much attitude arrogance, wasted time and feel they are ALWAYS RIGHT!! no regard for the well being of a CUSTOMER!!! the saying customer is always right treat them with respect and loyalty will follow is not their standards of how to deal with CUSTOMERS. They really are [non-permissible content removed] and trickles all the way up and especially Jay Faulkner and Jack. Thousands and I means thousands of dollars later and still car is not fixed properly. Got the state board of automotive repairs involved. The attitude we have been in being doing this 30 years they are not in touch with reality!!!!![non-permissible content removed] is the right word to describe them

Great customer service, coupon accepted. Will be back next service.

I was in for a service on a 15 yr old 320 E, which is the best of the MBs I've owned and still running great at 148K miles. My service rep is the greatest. I can always rely on help and suggestion from him which has always been on the nose. He makes a difference between going to Smythe or elsewhere I must say. The service itself was efficient and reliable. Thanks to CF my rep VParr

Nate Jones my service manager at Mercedes on Stevens Creek was awesome he went up and above to take care of my cars needs and kept me updated on my car! Excellent customer service by him... thank you Nate Jones

Great service and excellent financial support, loved working with all of the staff members

I was very pleased with the professional salesmanship of Dusan Golomeic ....I explained exactly what I wanted in a car he found the exact car I wanted ....a beautiful red cabriolet 2018... He also was very patient in explaining all the options on the car and taught me how to use them...... I would definitely return to the dealership and also of course request Dusan .... I coul not be happier !!!! I have also since recommended him to my friends .

Always the best service received by everyone I encounter while at the dealership.

Always an easy and pleasant experience here. They give you the required attention and ensure complete customer satisfaction.

Great buying experience, sales and finance were great and I was on my way home with my new Mercedes in one hour.

It was a nice experience to take care of my C300. John is so nice that he can consider on the user side.

I purchased my first White Mercedes E350 last year. Had some hiccups in Finance, which literally took me all day to officially purchase the car, plus the long 3 1/2 hour drive in traffic back home. But after all said and done I was happy with the purchase. Last week I received several Toll violations, for Golden Gate and the Bay bridge. I called Fastrak to tell them the picture that they sent me was not my car. Fastrak informed me that Mercedes had informed them that the Black c300 was registered to me. I have spent the upwards of 15+ hours trying to explain to Stevens Creek, DVM, and Fastrak this is not my car. I kept receiving questions like, "Did you trade in a car," Did you borrow this car", "This is your car", you must have driven a loaner car when receiving maintenance." on, and on, and on. I have become so frustrated that they keep passing me off.

Very pleasant experience. Great working with Diana and Her manager Safi. They are very professional, customer oriented, very patient with me in the whole process. Definitely will refer friends!

Great service with explaining everything, and nice attitude of service from staff.

Had a spare car ready for me when i dropped my car for service. Service completed before end of the day.

Exceeded my expectations! Overall service was fantastic.

My salesman at Mercedes Benz of Stevens Creek was Tony Spencer. He was very helpful, efficient with information regarding the vehicle I purchased and very responsive in handling any of my concerns. Overall it was an excellent experience.

Great dealership, very professional and helpful staff. Dealer Ellen Lans made my experience of buying the car unforgettable. She is very professional, attentive to the customer and gets things done very efficiently. After 2 hours after entering the dealership I left the place on my new GLA. Definitely recommend this place!

The only place I?ve had my car serviced. John Stansberry is great!

The most wonderful leasing experience ever. Everyone on the staff was helpful, knowledgeable and kind. I would highly recommend.

Charlie Fish is my service advisor and the reason I go to this facility.

Charlie is always very detailed and professional. The dealership is very well maintained.

We just bought our third Mercedes and have always been taken care of by Tony Spencer and Gurwinder Singh. I rate them 5 stars.

Impressed with the customer service rep, Jake, who was very knowledgeable, informative and professional.

I had a great experience Leasing and purchasing 2 cars from Stevence Creek Benz and Finance Person was super great

Excellent service advisor! Thank you Mr. Alvarez! True VIP experience!

My experience was fantastic. My service representative was Danny Ho. Danny was knowledgeable, professional and easy to work with. I NEVER felt like I was being taken advantage of like at other places. The work was done in a timely manner. The car was washed when I picked it up. A great experience all around by a team that gained my trust. I live in the Peninsula but will make the drive to Stevens Creek Mercedes Benz for all my future needs.

after the service, I found the temperature control does not work properly. There is no warm air out when turn to 80 degree.

This is our third Mercedes purchased at Mercedes Benz Stevens Creek. (1985-2017) We return for all the outstanding reasons starred above AND working with John Stansbery, the BEST Service Manager ever!

Susan was created an exceptional experience for me - perfect form of excellence in service! Thank you so very much for the care and thoughtfulness - and the great work done on my SLK!

Although my car is a 2004, staff always examines it thoroughly when I take it in for its scheduled check-ups. I am impressed at how organized everyone is which results in quick service with limited waiting for me. Thank you!

Great experience buying our new 2018 GLE350 / our sales person, Daiby Fuentes, was the best! He had a lot of patience and did not pressure us into anything. Ask for Daiby, for First Class Service. We special ordered and picked it up yesterday; what a nice car!

trustful, good qualities, good services. I am satisfied.

Jake has an impeccable customer service. Highly recommended!

Mercedes SC is a bustling dealership. It took almost 3 week just to get a service appointment. Once there, my Service Manager Susan took great care of me. While expensive, they have good service.

Greate purchase experience! The agent is awsome. Definitly will recommned to my friends.

The best place to purchase your new or certified preowned vehicle!!!! Best place to work as well!!!!

Always a pleasure having my car done there. The service personnel always try to make the experience good and the outcome what we would like to happen

Took my car for maintenance. Jake did a great job and was very clear explaining the services.

Excellent experience! The sales is very friendly and enthusiastic. I enjoy the deal with them

It has been a pleasant experience with Jake as my Service Advisor.

Took care of me immediately. I was in and out of there quickly. Customer service is the best.

I had a service for repairing and recall

I am extremely pleased by the customer service experience provided by the management team and the sales team at Mercedes-Benz of Stevens Creek. I lasted a long time looking for the right vehicle, and I found it and obtaining it was a very painless process. The team had the right level of expertise to guide me through the process of getting my first lease vehicle and getting everything approved. I will sure recommend this location for any services or sales. Will definitely continue with this group with future sales

Charlie was extremely professional and Matt explained the work performed and how I can ensure proper functioning. Awesome experience!

Always a great experience! My service Rep John Stansberry always goes above and beyond to provide excellent service!

Holding a foreign driving licence I was trying to buy my first car in the US. I had walked into many showrooms but as soon as I entered the benz showroom at Stevens Creek - the atmosphere and the customer support was so smooth that you felt that if there's a car you should own this is it. I was then mapped to one of the best Salesman, I've come across - Manny who made it such an amazing experience! Thank you team.

great experience, I will definitely refer a friend.

Danny Ho is really an excellent manager. He not only got all the paper work done in a very short time, but also reported me the problems of my car during the service in the shortest time.

always quite good. always quite good.always quite good. always quite good.

The only thing I was not pleased with was the length of time it took (over a month) due to the unavailability of parts, despite the car only being ten years old (I wouldn't expect these parts to only be used exclusively on my model -- CLK550). But the work itself seems to have been done well.

Troy is a joy to work with. I feel my car gets good updates and my service is always wonderful.

Sales people are nice. I had a great experience. I would love to recommend this place to my friends.