Jenna Morejon was extremely professional and charming when I needed to sell my Mercedes back to the dealership on Steven Creek. In actual fact, it was so incredibly easy working with Jenna that I also sold my BMW to them as well (based on the extremely poor customer service I received from BMW Stevens Creek). I can't recommend Jenna highly enough - she made the process so easy and I knew I was in good hands. Ask for Jenna!!! Thank you so much!!!

Went in to service my E300 and was helped right away by Rodrigo! This guy really knows what he is taking about, and was even able to get a loaner car for me without having to book it 2 weeks in advance! This dealership really cares about its customers.

Jake was helpful, knowledgeable and courteous. Excellent customer service!

As always, Jake provided another exceptional service!!! He was able to provide me loaner car despite my last minute appointment. Jake made sure all my concerns were addressed and my car got a thorough check on those concerns. Excellent communication skills and very courteous. Great job! I would surely recommend MB Stevens Creek.

Great service. Amazing staff. Sales and finance did an amazing job! Thank you.

I have bought nearly 20 cars in my life – all purchases were good to excellent experiences. This purchase was not; quite the opposite. I have never had such a poor experience. I asked to speak with the General Manager or Finance Manager regarding the transaction – neither called me. Was extremely dissatisfied! Salesperson - Tony Cardinale – Stevens Creek Mercedes Benz.

Good experience

I have sent my E350 to Mercedes Benz of Steven Creek on June 25, 2020 for annual car service. I am 100% satisfied with the service that provided to my car. My service adviser Susan Sulimani is very friendly and helpful.

Nate Jones did a great job taking care of my car, definitely 10/10 service.

The service here is outstanding. My advisor, Susan, is very thorough and remembers (or reviews) past visits so she is able to recommend what should be done. My car is 5 years old, and it feels like new. The entire operation is very efficient, I get in and out quickly with a clean loaner car, which the last time I had for 5 days due to a cracked windshield repair and a damaged rocker panel.

They advertise cars they don't have just to get you in the store.

Seamless service + courteous reps

Stevens Creek Mercedes Benz has always been a class act. Great customer service and attention to detail. A true world class organization.

excellent service from Susan Sulemani

Amazing sales staff, and service staff. This dealership is the only place I will ever buy at again. Jake in the service department has been amazing. Great communication, customer service, etc. They go above and beyond to facilitate your convenience. I was so impressed with them that we went back one month after I purchased my Mercedes and bought one for my wife. After all of my dealings with them, our family will be customers for life. I have never had an experience with a business that comes close to this one.

Did my yearly service. Labor cost was more than the parts which were put in. No complain on that. But was expecting that the car would be atleast be vacuumed. After I opened the bonnet of the car it was still dirty and all the dried leaves were in there. I was like when you put your car for servicing you think that these people would be opening bonnet of the car and would clean it. Really poor service. Plus my key battery was low which was not replaced after putting a note on that. I could have given it to the mechanic outside and he would have done better job.

Great service!

My service agent was kind, quick, and professional and very clear with all details of the work done and work suggested. No pressure was put onto doing more work or services. Acquiring the loaner car during the service was quick and easy. Would definitely come back to service my Mercedes-Benz here!

The temporary registration I was given is incomplete and a bill of sale was not provided. I went back and all you would give me is a copy of the application to transfer title. Because of this I can’t use this car for work until the DMV send me a legitimate registration with the existing plate numbers. On top of this the car broke down after 4 days and I had to have it towed back to Mercedes, they said they would look at it but now I will be outside of the 5 day return policy, I am very upset with Mercedes of Stevens creek and I am not vining my Mercedes here for service and will tell anyone I know to avoid this place. Update: I just spoke with Kevin the GM and he was quite helpful and reassuring. Said that he will look into the mechanical issue with the car to see what can be done to fix it and will extend the 5 day return period. I hope it all works out. 2nd Update: Got a call Saturday that my car was ready for pickup. Was told it was an aftermarket alarm system that they removed and car was working fine. I drove it home, reset the auto door locks to all open when the key remote unlock is pressed, then the car wouldn’t start anymore! Returned the car and was told I would be getting a check in one week, great they took it back but I really don’t understand why I need to wait one week to get paid. When I bought it I paid in full before I drove it off the lot, I didn’t tell them I’d stop back in a week and give them a check. I wish I never went to Stevens Creek Mercedes in the first place. 3rd Update: Went back on 1/27 Monday to get my check they said they could only pay me for my trade-in. Had me sign several blank DMV forms, wait 2hrs still wouldn’t give me any of my money for the trade-in or the purchase price of the returned car. Shawn the head of finance said they would print the checks Tuesday and next day them to me for Wednesday..... Wednesday 1/29 still no check. Not sure what to do, this dealership seems very dishonest they can’t tell me when they will return my money and are continuing to string me along. I think I will go to the DMV tomorrow and see if they can help me recover my two cars that they seem to have taken and refused to pay for. 4th Update: Friday 1/31, no check in the mail yet so I drove back to Stevens Creek Mercedes. Great news! they had the check for the car I returned (dated 1/28, not sure why they never mailed it). I still need to wait for the check for my trade-in. (5th Update) 6/29/2020 They still have not payed me for my trade in. Over 6 months since returning the purchased car and asking for their 5 day 250 mile return refund. Again after several weeks they did return the cash I paid but still have NOT paid for the trade-in car I sold them!

Great service!!!

I purchased SL300 from this dealership, and have all services done there as well, every time after service, the car is like brand new. I bought a 30K 3 year service package from this dealership, but I drive not that much so when the car reached 30k mileage this month, it is way over 3 year coverage. After I talked to Randy the service director, he contact Mercedes America and honor the coverage, I really appreciate their effort, so I would not waste my money paid for the package. For this class of car, service is important as purchase.

Danny is very helpful and thorough. He helped me get the 25% discount! Thanks Danny!

I took my E350 in for a Service B. I was met on time by Rodrigo my service manager. He was wearing a mask and observed the appropriate social distancing profile. I told him it would be great if I could get the car back early afternoon as I had a conference call in the evening. He indicated that he would look into it and see what could be done. I was provided a loaner and was on my way. In about 3 hours I received a call from Rodrigo saying the car was ready. I appreciate the fact that he listened and took the extra effort to accommodate my schedule. The car was clean inside and out. Returned the loaner which again was zero hassle. I was glad that the dealership had hand sanitizers available for use. Again appreciated the attention to detail from Rodrigo's customer service to the cleanliness of the vehicle after service.

struggling to find their footing post covid. floor associates were openly complaining about mgmt as we walked around. that gave a weird vibe to the place.

Charlie was well informed, and kept me posted on complicated repairs.

Excellent service, Rodrigo is the best!

Fast and efficient. In and out in a day. Loaner car was in mint condition.

I have purchased a 2017 Mercedes Benz C300 CPO last week and it was delivered to me on Monday by Aramais Bagdasaryan on his day off. How about that for a customer service? Stevens Creek Mercedes is a top notch dealership including Kevin Sitch GM whose number one priority is a "HAPPY" customer! The communication between dealer and customer is second to none. I got the car what l wanted and could not be happier. Aramais is a great salesman with a smile! No pressure, just great service! Overall my hats off to Stevens Creek Mercedes and thank you for a great experience purchasing a new vehicle. Also wanted to mention their great financial people Samir Karimi and Nicolas Kith for their polite, prompt communications. BTW their COVID 19 response is great and felt safe all the time while buying the vehicle. Definitely coming back for my next ride in the future! Thank you!

Their GM is one of the best. He made me an unbelievable deal on a MB 300 that I leased for my mother. Kevin and his team went out of their way to help me and I will refer EVERYONE I know to their store on Stevens Creek. I cannot say enough how great the level of customer service was!! Thank you Kevin Sitch!!!!!!!!!

I have been getting my cars serviced here since 2006, normally they are very good. But yesterday I was really frustrated with the service. I dropped the car in on Monday at around 7:30 am, when I checked to find out if it’s find out if it’s done around 4 pm I was told they had not started work on it. Apparently a text had been sent to me which I never received as I don’t subscribe to their text message service and they did not follow up on it. The car was finally returned to me on Tuesday but the main reason I had taken the car in had not been addressed. A really disappointing experience.

My service experience was a scary one during COVID-19 at this MB Service Department. They have great signs up about wearing masks, social distancing, yet 50% of the people who worked there that I saw, either were not wearing a mask or wearing it allowing their nose and/or mouth to be exposed. They had a large space full of workers, (with some partitioning) but often people were congregating, not wearing mask at each other's desks, etc. When I went to get my car back and return the loaner a few hours later, there were more people, (customers and staff), again with little social distancing and no compliance to mask wearing. I had to step out of the return area as there were too many people in a small space with no compliance. The car was brought around, they stated it was clean but the inside was dusty and the young man who got it wore no gloves, wiped nothing down, and just handed me the keys. I shared my concerns with him and the young lady who took my payment, they both seemed resigned that yes, I was right, and yes what could they do... I wrote to Mercedes Benz, their reaction was non-committal, they don't control the Dealerships. Pretty commercials on TV about how they care about you in the COVID times but they don't act it in any way. Unless you really need service I would stay away, or find another dealership that cares about your life. I live with an Immunocompromised Person and work in Healthcare, and these things are vital to our families safety. This was a perfect example of bad leadership, no oversight, and little concern. choice wisely.

As always Troy did a wonderful job and TJ made getting a loaner very easy... Things felt safe and healthy

My Service Consultant, John Stansberry, was awesome. Had an issue with my C43 battery which is barely 3 years old. He told me it was covered under warranty. Got me a service appointment within a few days and they got it changed out with minimum fuss in about an hour while I waited.

Everyone at the dealership was very professional and made my experience of buying a new car smooth. I didn’t feel there was much of the old gimmick of trying to squeeze money out of me. Aramais was the sale manager that helped me and he was very knowledgeable and polite. Overall, a great experience.

It was handled very professionally by My Advisor, Charlie Fish Charles was patient and detailed as he explained the service

great support and very polite.

I purchased my Mercedes E550 ten years ago from Stevens Creek Mercedes. They were easy to work with and I negotiated the deal I wanted. I have been servicing my vehicle there ever since and the Service Dept has been fabulous. They get the job done quickly, provide loaner cars or shuttle service, free drinks, and a clean inviting dealership to wait in. I would highly recommend this dealership for either a purchase or for service.

Very welcoming and knowledgeable service representative (Troy Schalk) as well as respectful staff. Makes you feel special. Not to mention delivering on the superb and knowledgeable repair/maintenance service one comes to expect from Mercedes.

Very quick and easy. just drop off and get money. That is it.

Excellent customer-centric service!

Excellent follow up from the assistant service manager. He took care to keep us updated on the repairs amidst a deadline and guarantee the repairs would be finished in time before our departure from town.

Overall, the service performed was good. The amount was incredibly excessive and most not necessary. My service agent was Angela and she was exceptional. The driver that delivered my vehicle could not have been better and more personable. The people I dealt with were fantastic. I have owned Mercedes Benz since 1992 covering nine different models. I have worked for Mercedes Benz and have always loved their vehicles. However since now the price gouging on service has driven me away to Tesla. I am now down to my last Mercedes I’ll ever own or gas powered car I’ll ever own. I have ZERO maintenance and Tesla keeps improving with constant free software updates. When was the last time you owned a car that improved with age?

Great service

Edit: So I called the # the dealership provided in the response. After understanding my concerns, the representative said she would transfer to my sales person, who I knew was not working at the dealership during the shelter in place. Then I called again, after multiple transfers, service part answered that they even don't have the plug for the holes. Ok I will DIY. And as a car buyer, you'd better check every resources and get everything in mid before heading into the dealership. My bad I missed this one. Got a high trim A class here three months ago. Would be 5 stars if they didn’t drill 3 holes on the new buddy’s front bumper to put on the silly front license plate; Let alone that the the license plate is not placed in the middle of the frame... Ok I understand that it is theoretically illegal to miss the front plate, but this car is for commuting which means it stays in either the garage or company parking lot almost 99% of the time and few cops give you a ticket just for this! Next time tell your customers that they have the option and let them to decide. Other stuffs with the dealership are all happy so far.

I am always happy to send off the family transport GL for service to MB Stevens Creek with Steve Kirksey because I know he is always looking out for the safety of my family. The quality of care is unmatched.

I've been coming to MB of Stevens Creek to get my cars serviced for nearly 10 years, and every time I'm impressed with the service. Drop-off is easy; my advisor keeps me updated on the status of my car; and I'm always happy with the work. Keep up the great work!

Susan is amazing as usual. Top support, nails down all the details and 100% professional. Thanks again for another great experience.

Service done well and quickly. Vehicle available with appropriate Covid19 safeguards.

I am generally not comfortable going into a car dealership, like many people aree. I don't like the haggling and dealing process. I experienced none of these things at this dealership. Jim was my salesman, and he was absolutely amazing. He was up front with me, and made the process very confortable. After the experience I had, I will never shop at another location again. I cannot say enough about Jim, or the other people I dealt with here. This is an awesome place. My husband also owns a Mercedes, and he has been coming here for some time for service. He loves it here too. Thanks to Jim and the other staff that I dealt with for making this a memorable process.

My car was done in a timely manner and they located and fixed a funny sound I had been hearing

Went in for my B service and transmission service, my GLA250 4matic runs like it's brand new again. Costumer service is top notch. No complains here, rather pricey service but i knew this already when i bought my car. Happy owner!

I am so happy with my purchase, David and Farhan helped me and went above and beyond to make sure I was getting all that I needed. They communicate trough all the process and make it so easy. I will definitely be sending my friends and family to David, thank you so much! ☺️

High recommendation to friends, relatives, colleagues with the maintenance services provided by Danny Ho.

Great experience working with Ken on purchasing a used vehicle from this dealership. Because I was from out-of-town, Ken sent me a walk-around video of the car, then answered all my questions prior to me going to look at it. It was an easy and professional transaction, with friendly staff. I would highly recommendation Mercedes-Benz of Stevens Creek!

Susan Sulaimani is always great help, responsive and knowledgeable for all our need at Mercedes

Excellent !!!!

Danny was very sweet and very helpful. He was able to help out and not charge for extra stuff that we didn?t need. Process was quick and easy.

We came here to return our old lease and look at options for a new lease. We we're initially helped by Tony who was good and came back the next day as we stopped at a few other dealerships between. The next day we came back and we're helped by Slava. Slava was great as the promotions changed overnight so we needed to renegotiate but we're able to come to a great price. Slava was a great personality and explained everything thoroughly. I would come back and recommend him and this sales center without hesitation. We have now also had our new lease serviced twice and each time was an amazingly fluid experience. The first time was normal maintenance and only took a day while we got a loner car. The second time was because I noticed an issue with the gas pedal while driving. When I contacted them they scheduled me an appointment for the next day. The service advisor, Jay, was great in taking my explanation of what happened and giving me some possible causes. They worked on the car and fixed it that same day. The car has been fine since. Highly recommend all aspects of this dealership for your Mercedes related needs.

Thank you Tony, Awesome!

It was very easy to make an appointment by phone to have a service for my E350, including arranging for a loaner car. The day I brought my car in for service I met Charlie Fish who had been assigned as the service adviser. Charlie explained what needed to be done for the B service and told me about a package I could purchase for 3 services which would save me quite a bit of money. Charlie is the best service adviser i have had in all the years my car has been serviced at Mercedes dealerships. My car was ready when promised, washed, tires at 39 psi as I requested. The people at the service department are very pleasant and efficient, and I highly recommend the place.

The parking lot seems disorganized on the service department site. The actual entrance just closed by the metal gate. People taking the widely open exit gate as the entrance, due to the lot is full of/crowded with new cars, visitors/customers, delivery & contractors.

Excellent service, quick, professional, personable

Went to the Service Department on a Monday morning without an appointment. Both of the batteries in my CLA 250 had failed. They were able to get me back up and running in short order while keeping me advised throughout the process. Friendly yet very professional Service Department including the Loaner Department.

The service we receive at MB of Stevens Creek has been outstanding. Our service advisor Susan is always on top of our needs.

The low score is for the terrible service at pick-up. After finishing the paper work, I was told that my car would be out soon. I waited and waited, but it took more than 20 minutes before my car finally came out..... unwashed. Since a complementary car wash was promised by my advisor, I asked them to wash it. It would be another 30 minutes before they came out with my washed car. I want to emphasize that while I was waiting there weren't many other customers. In fact, I was the only one there by the time I sent them back for the car wash. Understandably a car wash takes time, but 30 minutes was unreasonable. All in all, Mercedes-Benz of Stevens Creek made me wait ~50 minutes just to pick up my car. A horrible experience. Update on 6/10/2020: Just when you think their service can’t get worse, it does. On 6/8/2020, I took up the offer in their reply below to call their GM, and I left a message for him/her to call me back. Surprise surprise, I never got a call back. To Mercedes of Stevens Creek: if you don’t want to make things right, don’t bother posting here just for show.

Charlie fish is the best service adviser, our family has been taking our Cars to him since brand New day one. Cls, Amg, S550, G63, GLS E class. Always very ethical, respectful and helpful. Thank you Charlie fish Best Regards.

Just had another great service here. My car hit 90K and it is one of many, many cars I have purchased here. Always good...

My 1996 SL 500 needed a reset of the computer that wouldn’t reset after getting a new battery. Jay was super helpful and nice. Everyone there was great. All were wearing masks as were the customers. My car is now ready for warm weather driving without the top. Which was my problem. She’s an oldie but a beauty! Thank you to the Service department.

love this place..great service

One of the worst dealerships I have been to. They don’t care and have absolutely no interest in customers and their inquiries. I met with sales rep, Basir, and he literally asked me to check the details online despite asking for quotes a few times. I would strongly suggest AutoBahn in Belmont/Redwood city or just cross the road to BMW dealership for some amazing sales staff. Never owned an MB but if the sales staff doesn’t care then I can’t imagine how the service would be.

Went there 3 times. 1st time was a while ago when I was looking a new car. The sales associate was a new hire and does not know the car completely and could not answer any of my questions about the car. Also when looking for the car I wanted to test drive, we need to go to their Cupertino garage, I guess that was fine for me. But when we got the vallco mall, he actually don’t know where their garage and car is. Spend like half hour there to look for their storage garage and the car. 2nd time went there for car service and got a loaner car. Same day my car service is finished and I was returning the loaner 5 minuets before they close but they just told me they are closed and I should come back tomorrow. 3rd time went there for service. Even though I have appointment for loaner car, there is no car available and there are already people in a line waiting for loaner cars. They only offer shuttle or uber if loaners ran out. I would say BMW is better on this since if they ran out for their loaner cars, they’ll provide a rental car instead. Btw, the coffee machine at the loaner area is terrible. It makes light brownish hot water with some coffee scent.

Thank you for taking care of me and my new sprinter van.👍

Jay is an outstanding service advisor, always a pleasure to work with Jay. My complaint with MBZ is the charges for any part or service are excessive. $600 for a battery!! I bet you have a great story as to why that GOLD plated battery is worth it. That's just one example.

outstanding service for all warranty works

Courteous service advisor and prompt service.

Excellent sales and service experiences for forty years. The staff is handling business during the Covid19 slowdown very well and service standards remain high.

Bought my Mercedes and Prepaid Maintenance from Mercedes Benz Stevens Creek, a year ago. After a whole year, I booked my first appointment for Oil change on a Saturday. This was going to be my 1st experience with Service Department of Mercedes Benz Stevens Creek. I requested a loaner vehicle with my appointment. Rodrigo was my service advisor. He said that my car would be ready within 4 hours and told me to bring back the loaner the same day before 3pm, otherwise I would be charged per day. When I got the loaner vehicle, the documentation clearly stated that car needs to be returned by Monday morning. At around 2pm on Saturday, Rodrigo called me and asked me to collect my car and drop off the loaner. When I told him that normally a customer has 24 hours notice period, he started yelling at me " I told you to return it today before 3pm". Furthermore, he started harassing me by saying that now I would be charged for a day. I told him "Lets discuss when we meet" to which he said that there is nothing to discuss and hung up. Then, he called me back after 15 mins and said" I've checked with loaner department, you do have 24 hours. Now you have to return the loaner vehicle tomorrow (Sunday) by 3pm." I asked him if the dealership was open on Sunday. He said: "No but I am appointing someone for you" By time time, I started feeling very uncomfortable and couldn't believe a Mercedes Benz Dealership would treat its customer like a fugitive. Loaner Department gave me a receipt which clearly mentioned Return day as Monday morning 10am. Monday morning when I went to pick up my car, I had to involve the management to let them know about my absolutely devastating experience. While I was waiting in the car lot right next to my car, Rodrigo set off the car alarm with key remote and slowly walked towards me. The alarm kept sounding to which I was shocked how disrespectful an employee could be. As he approached me, there were no greetings. He straight away asked me" Did you get your paperwork?" I told him that I didn't. He said: "you will get it from the office". My service advisor was deceitful and lacked basic customer service skills. Overall, I had a terrible experience. A roadside mechanic shop would have treated its customer better.. I have already requested to cancel different service packages that I bought with my car as I dont think I would be going back to Mercedes Benz Stevens Creek again.

The sales manager are the laziest people alive always clueless always not at their work stations

Charlie from the Stevens Creek MB was very supportive and responsive. They provide me a courtesy car and kept me informed on the progress.

EXCELLENT CUSTOMER SERVICE - OUR SERVICE ADVISER - RODRIGO VELASQUEZ - IS A CREDIT TO MERCEDES-BENZ OF STEVENS CREEK AND HIS PROFESSION IN GENERAL - THANK YOU !

Feliz provided an excellent customer experience

I had a bad experience with a dealership nearby so was ready to willingly overpay for an SUV at one of the reputable internet only car sales companies. I recently dealt with Valeria in the sales dept. at Mercedes-Benz of Stevens Creek. She had been polite and helpful even though I didn’t proceed further on a vehicle purchase at that time. She was willing to address any questions and concerns that I had and responded quickly to my messages. This was at the onset of the pandemic so it was already a difficult time. I ended up purchasing a vehicle through Valeria’s assistance at a later date, partly due to her continued professionalism and willingness to make an effort even knowing that I could have changed my mind. (Their five-day or 250 mile money-back guarantee was also a big plus.) Professionalism and common courtesy can go a long way!

Excellent customer service and good quality work.

My wife purchased her used car here, a Mercedes GLA-250. The sales team showed us a few cars and gave us a test drive immediately. The great Tony Cardinale could not do more to help us. He was amazing, very helpful and answered all of our questions with patience. The finance team was also so helpful and stayed late to complete the paperwork for us. After two days, we regret not buying the one with a sunroof and a blind spot detection. So we went back to the store and we were very welcome there. Tony was very understanding and made the exchange without any question asked. He was amazing at every minute we were there and made us feel very comfortable with purchasing our first car in the US. Even after the sale, he called us to check if we had any problems and addressed our questions right away. Thanks again Tony, you are the best! So I would say if you think of buying a Mercedes, this store should be the first stop (and probably will be the last one).

Charlie Fish has provided the best service to us for the last 20 years. Always goes out of his way to accommodate our needs.

So overall I liked the service, I had a flat tire and I called and dropped my car off for service and fixing my car. I just felt that the person who was taking care of me could have been a little bit more friendly. I felt like there are a couple of times where she was a little rude. Overall everything in the car was good. I also wish the person taking care of me could have been more proactive in letting me know about my car. I had to call and figure out what is happening to my car.

Best service always! When they’re not super busy, they’re so fast and efficient but that Sat was surprisingly busy even with shelter in place. They cleaned my car and because my car would be there for an extended time they gave me a brand new loaner which was so fun to drive anyway so I can’t complain. Giselle was super attentive and nice- Patrick, my mechanic was as always amazing.

My Service Advisor, Susan S. said, "Can you wait in the showroom, I'll come and get you as soon as your car's service is done!". I figured that's a reasonable request, except that 2.5 hours later still nobody came to get me. So I went back to the service advisor and asked, is my car ready? Susan replied, "well I sent you an email letting you know your car is done!" To my surprise, I was expecting someone to come over to get me and then I double checked my email and still didn't find anything! I said, not only did you not come over to get me but you also didn't send an email either, so I could have been waiting forever without being notified. Without any apology she said, well go to the cashier room and they have your car. I said, do you mind if I check to see what email address you have for me first? She said, oh this doesn't match the email on your business card! I said could you please correct the typo, after some hesitation and reluctance she said, oh I see the typo, I can fix it for you! When I went to the cashier and waited some more then the person had no clue where the spare key was that I purchased, we went back to the service rep and she said it should be somewhere in the car. Why did they not put it on the keychain? Both me and the cashier person looked at each other since neither of us knew of the process, we eventually found the key in the cup holder by iteself, not easy to spot. Finally I took my car home and found that the hood had the front windshield connectors outside the hood and messed up! I'm going back to the dealership now again to get the hood issue resolved. Very poor service experience.

Charlie F. is professional and courteous. It is a pleasant to work with him. The rest of the staff, from initial intake to loaner car service are similarly helpful and friendly. Keep up the good work, thank you all!

Great place

Thank you to Danny Ho for a great customer service!😊

My service guy Jay has worked with me since I bought the car in 2014 and always goes the distance to make sure everything is attended to and then some. He never tries to sell me anything that doesn’t need to be done, reminds me of things to keep In mind and is genuinely a solid guy who is interested in helping me keep my car in good service. Thank you Jay!! You are the smiling face of mercedes for me and you always take good care of me!!!!!

The service was signaled by the car?s software and scheduled online. I arrived on time waited a minute. A service consultant offered a rental gratis (I declined). Promised complete in 90 minutes, I spent my time in the waiting area with big screens, espresso, and cell. Sales was without personnel but the cars were available. Clean inside and out inside the time.

I had to get my windows replaced as my car was vandalized and Mercedes overall did a great job from getting a tow out to my home and communicating directly with my insurance to help take the stress off. Love having them as my dealer!

Super high touch, attentive, and organized service. Highly recommend for service for your vehicle. Terry is great.

Felix Alvarez is my service adviser who has done very good services since I got my s550 again in my last A service plus a couple of repairs (left exhaust and interior cup holders cover he ordered). George Yum

The service department at this location is awesome. They always give my car a wash, and as long as I’m on top of scheduling I can always get a vehicle until my car is done. Before the shelter-in-place this was always vital for me as I commute and it will be once it’s lifted to. My service advisors are always patient even though I always have a lot of questions and want details and it’s extra nice because I can simply text them about my car if there’s anything I forget to ask. This big team is great and the combination of all these things is the reason I choose to pay a little extra taking my car to the dealership.

Getting an appointment was easy... but felt like the advisor was not receptive to the problem that I described... Also the one thing that a customer sees after a vehicle has been serviced is the quality of wash and detailing... if that's not good (which in my case it was not.. I had to ask for a re-wash.).. makes me wonder about the quality of service which the customer cant see and judge!! Something to think about for Mercedes... ----- UPDATE: Added a star for advisor. Went in again different advisor Jake(much better than before)... still disappointed with the wash... maybe my expectations are too high??

The Service Dept is the best I have ever experienced. I was a BMW-only driver since 1990 - but the Mt View BMW's service dept has gone so far down the toilet that I gave up driving BMW's all together. Have been driving MB's since 2008 - always been using the Stevens Creek MB (was Smythe) service dept and always got my cars serviced properly.

Great staff. Complimentary pickup and delivery of car for service very appreciated during Covid - 19 stay at home requirements. Great experience.

We actually have a Winnebago Navion Motorhome on a Mercedes Sprinter chassis. We were having battery problems. The Stevens Creek Mercedes service department were very accommodating and thorough.

buying a vehicle on line is the best by far.

As an old customer, annually I come to Mercedes-Benz of Stevens Creeck to have a routine maintenance on my lovely GLC 300. The Professional and high quality service of Mercedes-Benz dealer impresses me very much, I really appreciate it.

Very friendly Prompt Organized Great value

Great service at Stevens Creek Mercedes Benz. I have had multiple issues with my car mostly with cameras and sensors computer driven. But everything has been resolved. Other reviews indicate that my 2017 E class is one of the most reliable luxury cars on the road so I guess I just experienced a lemon. However, because of the warranty and service provided for it, Im going to keep this lovely car and assume there could be nothing further that could go wrong.

I was thinking to give a 1 star. But I think they did the service on my car and it was great. But when I picked up my car I found all my stuff which were on my co-pilot were moved to the rear seats. This is OK I don't know you need that, definitely make room for the work. But they not only put all the dirty stuff right on my rear seats like shoes and basketball but also put my clothes on my rear floor! I had a tee and tissue and they were all flat. It means they sit on them and destroy my tissue! I want to say sorry because I didn't clean up my co-pilot to give you more room. But please put clean stuff to clean space instead of floor!

Great service, as usual!

On-line communication in this unprecedented COVID-19 situation with Sales Manager, Mr. Safi Hatoum had been flawless, and on-site support from Mr. Asad Hanif was super helpful and impressive.

Everybody at this dealership is very nice. Danny helped me this time. Straight forward. No hidden fee. It turned out that my car needs to be at the shop three more days to finish the major tune up. They gave me a replacement car right a way.

I received warranty service and was very pleased with the efficiency of their operation. I was given a loaner car because the part was going to take a couple of days. First class treatment.

It was as if they dropped everything and my issues became their center focus. Quick turnaround, everything working properly, treated like royalty.

I am the recent owner of a 2009 C63. I received my vehicle on Monday, 4/27, and it was love at first sight. I called the local dealership, Mercedes-Benz Steven's Creek, and scheduled an inspection and the factory recall for the airbag. I dropped the vehicle off Thursday, 4/30 at 2pm, and picked up the vehicle Friday, 5/1 at 4pm. Upon sitting in my vehicle and feeling the steering wheel, I immediately noticed that it made a "knocking sound" if you slightly rotated the wheel back and forth. This did not exist before I dropped off my vehicle. I immediately parked the vehicle and went back inside to find my Service Adviser, Susan Sulimani. I informed her of the problem, my concern, and we scheduled a follow-up for Monday 5/4 at 9am. On the way home, the driving was worse. The entire steering was off. The knocking was in the wheel, the steering wheel felt loose or like it had slop in it, there was a disconnectedness from the steering wheel to the road, and when adjusting the steering wheel tilt column there was a loud "crunch" sound. Even worse, the steering wheel locked up and got tight as I was entering the on-ramp of a freeway. I thought I was going to go into a guardrail. I emailed Susan Friday, 5/1 evening and told her my follow-up concerns. She only offered a loaner car, no expedited service. I dropped off my C63 to the dealership, they confirmed the knocking, and said they didn't do it. I spoke with the Service Director, Randy, and in his anger and frustration, he walked out of our conversation. I want my car fixed like how I dropped it off. One of the other issues I brought up is that the service adviser said my tires were close to replacement. What makes that surprising is that the tires currently on the car are only 1 week old. When I brought this up, she defended her recommendation, said, "well, I don't know what kind of tires they sold you". We went outside, measured the tires, sure enough they were like-new and had green tread ware. She didn't apologize, only said she would remove the recommendation.

Goodluck To Your Business!

I am the recent owner of a 2009 C63. I received my vehicle on Monday, 4/27, and it was love at first sight. I called the local dealership, Mercedes-Benz Steven's Creek, and scheduled an inspection and the factory recall for the airbag. I dropped the vehicle off Thursday, 4/30 at 2pm, and picked up the vehicle Friday, 5/1 at 4pm. Upon sitting in my vehicle and feeling the steering wheel, I immediately noticed that it made a "knocking sound" if you slightly rotated the wheel back and forth. This did not exist before I dropped off my vehicle. I immediately parked the vehicle and went back inside to find my Service Adviser, Susan Sulimani. I informed her of the problem, my concern, and we scheduled a follow-up for Monday 5/4 at 9am. On the way home, the driving was worse. The entire steering was off. The knocking was in the wheel, the steering wheel felt loose or like it had slop in it, there was a disconnectedness from the steering wheel to the road, and when adjusting the steering wheel tilt column there was a loud "crunch" sound. Even worse, the steering wheel locked up and got tight as I was entering the on-ramp of a freeway. I thought I was going to go into a guardrail. I emailed Susan Friday, 5/1 evening and told her my follow-up concerns. She only offered a loaner car, no expedited service. I dropped off my C63 to the dealership, they confirmed the knocking, and said they didn't do it. I spoke with the Service Director, Randy, and in his anger and frustration, he walked out of our conversation. I want my car fixed like how I dropped it off. One of the other issues I brought up is that the service adviser said my tires were close to replacement. What makes that surprising is that the tires currently on the car are only 1 week old. When I brought this up, she defended her recommendation, said, "well, I don't know what kind of tires they sold you". We went outside, measured the tires, sure enough they were like-new and had green tread ware. She didn't apologize, only said she would remove the recommendation.

I am the recent owner of a 2009 C63. I received my vehicle on Monday, 4/27, and it was love at first sight. I called the local dealership, Mercedes-Benz Steven's Creek, and scheduled an inspection and the factory recall for the airbag. I dropped the vehicle off Thursday, 4/30 at 2pm, and picked up the vehicle Friday, 5/1 at 4pm. Upon sitting in my vehicle and feeling the steering wheel, I immediately noticed that it made a "knocking sound" if you slightly rotated the wheel back and forth. This did not exist before I dropped off my vehicle. I immediately parked the vehicle and went back inside to find my Service Adviser, Susan Sulimani. I informed her of the problem, my concern, and we scheduled a follow-up for Monday 5/4 at 9am. On the way home, the driving was worse. The entire steering was off. The knocking was in the wheel, the steering wheel felt loose or like it had slop in it, there was a disconnectedness from the steering wheel to the road, and when adjusting the steering wheel tilt column there was a loud "crunch" sound. Even worse, the steering wheel locked up and got tight as I was entering the on-ramp of a freeway. I thought I was going to go into a guardrail. I emailed Susan Friday, 5/1 evening and told her my follow-up concerns. She only offered a loaner car, no expedited service. I dropped off my C63 to the dealership, they confirmed the knocking, and said they didn't do it. I spoke with the Service Director, Randy, and in his anger and frustration, he walked out of our conversation. I want my car fixed like how I dropped it off. One of the other issues I brought up is that the service adviser said my tires were close to replacement. What makes that surprising is that the tires currently on the car are only 1 week old. When I brought this up, she defended her recommendation, said, "well, I don't know what kind of tires they sold you". We went outside, measured the tires, sure enough they were like-new and had green tread ware. She didn't apologize, only said she would remove the recommendation.

So let me start by stating that I purchased my used car from them during the SIP about a week ago. So I understand things have to be done differently and it’s made the whole process more difficult. However, I flat out misleading people and not explaining all options available to them before purchasing is disrespectful. I was told about a problem with the handle of the drivers side door to my car when I went to sign the paperwork to pick up my car. So, we arranged service to have it fixed. I was also informed there was a 5 day return policy if I changed my mind after I bought the car. So, before I brought them my car to fix the door I sent my sales rep an email addressing my concerns about the tire pressure burns off and the car was pulling to the right when I drove. She acknowledged the issues and said she would have the service dept look at it. When I picked up my car I asked if the issues were look at or fixed she again confirmed stating it was just a small adjustment that had been made but it was done. O said thanks and went on my way. Next day I realize the car was pulling to the right again and asked my dad to check it he agreed so I emailed the sales rep and told her about it. She said they didn’t even look at it since it was a used car and sold as is. However, she would have someone look at it for me but there would be a cost to repair the car. I asked her again why she wouldn’t have said that the first time she finally agreed to have the alignment done after mentioning service options I should have heard about from financing before I bought the car. I explained that I wasn’t told about or given any options about anything except GAP insurance in the car I received from the finance dept. but she never responded to that. I asked about the 5 day return policy and I am waiting to hear back from her now to find out what day I have until if I want to return. Since I had not intended to buy a car that had issues like this. Since I had no way to test drive until after I bought the car I had no way of knowing about the issues. I hope they will correct the issue and possibly honor the return of the car if that becomes necessary. I will update my post and rating once I see how they respond to the issues and concerns first.

Fast and efficient, loved the discount!

I have been going to Mercedes Benz Stevens Creek for 5 years now, for all my servicing needs and have been working with Susan Sulemani for almost 3 of the 5 as my service advisor. You can immediately tell the difference in her level of knowledge, and quality of customer service. She is very personable, energetic, does her best and goes above & beyond to provide the best experience. It’s a pleasure to work with her every time I go there, and I highly recommend her.

When I go to the Stevens Creek Mercedes Benz dealership, I’m always well taken care of. All of my questions or concerns are answered on the spot.

Nice service advisor and job done as promised.

Great to deal with! I live in Denver and bought from Stevens Creek. The entire process through delivery has been great.

Quick and exceptional service as usual. Met with the service advisor with greetings and checked in immediately. Was update during the service and was also provided with additional options for my service.

Yes. They are always responsive to all of our needs.

Routine maintenance is fast and efficient with Jay, my service advisor. My questions are answered with thoughtful explanations. This is a very professional organization.

Safi and Asad was amazing!! The whole process was quick and efficient. Cannot thank them enough, Farhad in the finance dept was great as well. I highly Recommend them for your automotive needs.

Safi and Asad was amazing, the whole process was quick, efficient and hassle free. Farhad in the finance dept was very courteous and swift with the paperwork. I would highly recommend anyone looking for their next Mercedes to visit them and ask for Asad in the Sales Dept.

Great service... trouble free transaction.

my experience was very good. they picked up my car, performed the requested service and dropped off the car. I do have a couple complaints. 1. the service was standard service that shows as B0 on the display. basically it's an oil and filter change with a few other things and a lot of visual inspection. I called in advance to get a quote and was told around $650. 2. when the advisor called he referred to the service as 40kmile service and quoted over $900. 3. during his call he suggested a tire rotation and quoted an additional $90. this should be included in 40k service. I had a 25% discount via an email that I was supposedly getting. 4. so total was over $830 for oil, filter, brake fluid, visuals and tire rotation. in my opinion it's excessive.

Hi this is Clarence I'm just updating or replying back to my comments & or the ⭐⭐⭐⭐⭐ earlier because this dealership is the dealership of dealerships best of the best when it comes to customer's satisfaction & interaction or rapport between the buyer & seller & primarily that's what it's all about; I mean I have not been here personally to get a good deal or a quote for that matter but I know other individuals who have had a great experience while shopping here so thank you once again for liking my comments & review(s) & be safe & healthy most of all to your friends & families & I'll 👀 you 👦s on the road!!⭐⭐⭐⭐👍👌☺🙏

Danny Ho is the best ... been working with him for years.

i am Japanese,so maybe this dealer Mr.Bill has no will attend with me.I wait approx 3 hours but I can try only one car.I have strong willing to buy many cars at san jose that day and pay by cash.I regret to try to buy this dealer,and I have a disbelief of USA benz.

The service manager is very helpful, knowledgeable with good courtesy. Find out the problem right away and help me to send evidences to my insurance company for the claim. Highly recommended.

Amazing service provided during the pandemic. Fast, efficient, and courteous.

Prompt, efficient, professional and nice service 👍

Of course my parking brake light came on and stopped working during the pandemic. I called the dealer and was so happy they were working. They scheduled a pick up and drop off (valet service) for the next day. They picked up my car, fixed parking brake, washed my car and returned it the next day! It was such a relief to have this service done during this stressful time. I appreciate the thoughtfulness they put into taking care of their customers, and thank you for working and servicing the public at this time.

The service at Stevens Creek MB is outstanding, highly recommend Giselle Miranda, highly knowledgeable and will take care of any issues

The service Susan provided was exceptional. Her thoroughness in note taking detail was extraordinary. Never felt like a valued customer before at any Benz dealership (even the SF one where I purchased my vehicle). After receiving my vehicle, I am pleased to say that all of the issues I had had been resolved, and Susan was clear to me upfront if there would be any additional costs/out of warranty concerns. At first, I thought she was a service trainer sent by HQ in Germany!

Very efficient and safe service during pandemic. They did most of the communications and payment through phone, so that avoided most of the touches and talks at dropoff and pickup time.

Everything was great, excellent service overall from checking in to loaning me a car. If the delta for most services including tires and maintenance plans compared to other companies was lower, I would definitely use this dealer exclusively.

Thank you for the excellent service and follow up! The attention to detail and timely service was not expected and I appreciate the extra effort.

Very happy with my brand new 2020 GLB . The process was very easy and fast . Sales manager LINH was very helpful and knowledge . Definitely will recommend all my friends . You are the best , thanks a lot .

I had scheduled a maintenance appointment prior to the shelter-in-place. When contacted to confirm the appointment closer to the date, I asked questions re: how they were dealing with the current situation. I was assured that prior to servicing, a cover would be put on the steering wheel. After servicing, my car would be cleaned inside and out, and when I picked it up, they removed the steering wheel cover. As I used a loaner, I was assured also when a loaner is returned, it is cleaned inside and out, so I'd be getting a very clean (read: sanitized) car.

Easy and simple drop off, advisor did a great job keeping me informed.

Felix did really good job on my case. I really appreciate it.

I am very pleased with the service department here at Mercedes Benz of Stevens Creek. My advisor once again was Rodrigo who is very professional and informative with my cars servicing needs. I especially appreciate the fact that he keeps me updated on the progress while my car is being serviced. I have been bringing my vehicle here for over a year now and the level of consistently good service keeps me coming back.. I highly recommend bringing your vehicle here for its servicing.

Great advisor, services... almost everything is excellent...

John , our service person, is first class. Appointment quick, courtesy car, etc, all excellent

Called for appointment - air bag recall - part was available at Stevens Creek. Appointment time was 9:20am. A line was already formed and I waited an hour - service person came out some time after 10am to take details about my appointment. She was telling me about things she thought was wrong with my car. I told her not to bother since I have a local mechanic. She then told me I had a leak in my water tank for the windshield fluid. I explained to her again that I have a local mechanic. Finally she told me it will be 5 hours before my car would be ready. I was a bit upset since I had an appointment. I went to their customer area and settled for the next five hours with my computer and work. I got a call after 5 hours. The part was not available. Why wasn't this checked before I left my car since this appointment was specifically for replacing this one part for the air bag recall. The service person came over to me and said she was trying to get me over the phone even tho I was in there customer area. I then asked for a loaner car so I wouldn't have to do this again tomorrow. She said - "I will give you a loaner car since this is what I will do for you." This was said to me in the rudest way - there was no apology - this is her fault for not checking that the part was available. Lastly, my local mechanic said there is nothing wrong with tank or hoses - THANKS Stevens Creek Service - you cost me $60 since mechanic charges for time - at least his rate is reasonable. I will NEVER take my cars (I have an E and C class) to this dealership. Nor do I think they care that they lost my business.

We are always very pleased about the care we are given when getting our car serviced. Charlie Fish, our service advisor, takes time to explain what is needed and why, suggests sometimes holding off on something not crucial until next time ( like new tires when they go on sale) and offers a fair estimate. Very personable guy.

My 2016 GLE350 battery was 47 months old--the dealer replaced the battery for free because there is a 4-yr guarantee and gave me a loaner on the spot to drive for the day. Everyone was very nice and efficient. What could have been a frustrating, expensive situation turned out to be easy and free. SO satisfied!

Excellent customer service, even during a pandemic. They brought the car to my home for a test drive and then delivered it the same afternoon after it was detailed.

Great customer service, Jake took care of me very well.

overall satisfactory, service advisor was responsive to my enquiries and was upfront and honest to what repair is to be done to my car

The place is organized, clean, and the staff that I worked with was dedicated to helping fix the issues.

Very supportive and professional!

My service advisor, Nate was fantastic. Very thorough, very communicative and very helpful. No complaints whatsoever. Unfortunately, the same cannot be said with the staff at the loaner pick-up and drop off counter. They are sorely understaffed there and waiting 20-minutes to pick up a loaner and waiting longer to pick up my car the next day is really inconvenient (there were 11 of us waiting in line to get a loaner car). The staff were not happy and even shared their feelings about it with those of us in line. The afternoon staff seemed even less happy about helping the customers -- a stark contrast to the service Nate provided.

The best! Amazing service

Moe benz one stop shop

I have bought cars and used Stevens Creek Mercedes in San Jose Ca. up for many years. They are excellent in ever area.

We had a really bad experience with Linh Mong, Sales Manager for Steven Creek Mercedes Bens while trying to trade-in our lease 2017 for a new model, our fifth Mercedes. We arrived with our lease agreement which was copied by our salesman and taken to the Sales Manager's office. After agreeing to a price, we returned to sign the final documents and pick up our new car. Mr. Mong rushed into the finance office to renegotiate the price. He said that he did not realize we had six payments remaining and that he calculated the price based on three payments. Either he was lying or he could not read a lease agreement! We went to another dealership and got the car we wanted with an acceptable price similar to the original agreement with Stevens Creek. Obviously we would never do business with Stevens Creek as long as Mr. Mong remains as sales manager. This kind individual does not belong with a company that has the quality expected of Mercedes Benz.

I had no intention of buying a MB vehicle, I was browsing a new BMW across the street being a loyal BMW customer. Loved the Mercedes cars, but more importantly the level of service I got from Mercedes Stevens Creek ultimately convinced me to make the purchase. Kevin and Samir packaged a deal I couldn’t say no to.

Service was very good and smooth from the start to end.

Disappointed that the experience was subpar when we brought in our GLA on Friday, Mar 13, 2020. We have been bringing our vehicle to this Service Center since I purchased the GLA in Dec 2016. We have never received such bad customer service from multiple areas (Service Advisor, Front Desk, Finance). My husband had a few questions about a comp pit-stop service (which I received an email about from Mercedes-Benz) which no one seemed to have any idea about and inquiring about a prepaid service purchased when I got the car and there seemed like no one was interested in helping him as he felt his questions were quickly brushed aside (add the fact that he had our 4 month baby at hand). We have both taken the vehicle to be serviced there several times through the years and it has never been like this. We would like to chalk this up to people having a bad day but it has never been like this as we've recieved excellent service in the past from a previous Advisor, Jim Duffer, and others. Would appreciate if the manager (NOT our assigned Service Advisor) of the Service Dept would reach out.

I have used Mercedes-Benz, Stevens Creek since 1995 and have had excellent service throught the years including this last visit on 03/11/2020. I strongly recommend to all owners of a Mercedes Benz to use the Stevens Creek dealership for your services and Charlie Fisch for you service adviser. K.L. Groth

Jay was very good and always kept me informed of the status of my car.

Went to MB dealership on Stevens creek. My experience so far has been good. The last time, happened last week, dealership estimated that problem fix requires 10h of work plus parts and total cost is 2500 USD. I came home and fixed the problem in 3.5h without any parts and very limited tools available.

Service was awesome!

Great customer service by agent Diana Than. She made sure we got the GLE we wanted with a great deal. The sale was easy too and didn’t take much time in paperwork.

Great customer service. Thanks Diana Than and the team. They helped us all the way from getting the right GLE for us to finalize the deal. GLE over X5... any day.

Mark Arnold was GREAT

Staff provided excellent customer service. My car was done on time and it was clean inside and out upon pick up. Charlie Fish always goes above and beyond! Thank you!

Outstanding, excellent, and professional services were provided.

First off I love my E Class... and the service department starting with the Service Advisor to the Auto Tech do a wonderful job. Great Dealership and great service

Everybody at Mercedes-Benz of Stevens Creek is super friendly and helpful! The service department takes excellent care of its customers! Routine maintenance is quick and easy, and the value is very good!

Had a great experience thanks for my service advisor. Thank you, Susan.

Excellent sales and service.

We had a very pleasant experience at Mercedes-Benz of Steven Creek. Linh, Kenneth and Peter were all very helpful and made our car buying experience stress-free and enjoyable. Linh, Ken and Peter, Thank you for your help and professionalism.

There is a big positive change on staff behavior , very accommodating, polite. Charlie went out on his way to help me with my tire with an insidious air leak and he checked the air leak himself. TJ from the car loaner section was quite polite and very pleasant . These characteristics of an employee needed appreciation.

Stansberry john is my service consultant, he has taken good care from the time I dropped for service till the delivery. He got back to me quickly on the problem the car had and the time it would take to be repaired. He is the man for SERVICE WITH A SMILE.

At least it's not as bad as BMW

It was great experience. This was a fast and easy purchase. The sales representative, Basir, did excellent job. He explained very well the differences in the vehicles and helped pick the best one. He also was there to resolve any issues or concerns. The rest of the staff was also friendly, open and sincere in communication.

Very good service and nice. They tried to help me.

I had a great experience at Mercedes Benz of Stevens Creek. Sales and other staff were friendly and helped find right vehicle. Marvin and Dylan were very helpful. Marvin helped find right vehicle and provided great support through out my car buying journey. Please connect with him for a great experience

I had a great experience at Mercedes Benz of Stevens Creek. Sales and other staff were friendly and helped find right vehicle. Marvin and Dylan were very helpful. Marvin helped find right vehicle and provided great support through out my car buying journey

I had a great experience at Mercedes Benz of Stevens Creek. Sales and other staff were friendly and helped find right vehicle. Marvin and Dylan were very helpful. Marvin helped find right vehicle and provided great support through out my car buying journey

Had a great experience and the staff was friendly and welcoming.

Professional and patient service?made the purchase!

Took our Mercedes motor home in to have the battery checked out. They were very courteous and checked everything for us.

Bought gls in August 2019 bought prepaid service but after few day I went to cancel it. Did everything they told me to gave in written called but till date it’s not canceled March 5 2020 . Called customer service, called dealership ( Steve creek) no one return call. There service sucks not at professional. Very disappointed.

Very good service, especially my service adviser Charlie Fish, he is great guy with knowledge of skill, I will definitely give my referral to all my friends.

They do a great job and everyone is helpful and friendly.

Worst experience

Charlie, my service advisor is doing an outstanding job. Takes care of my car every time I come in for an appointment. Always quick and efficient!!! 5 stars ⭐️⭐️⭐️⭐️⭐️

As always First Class Service! Wouldn?t take my car anywhere else. Thanks Giselle!!

It was pleasure working with John on my service request. He did follow-up on my request and got the service done on time..

My Service advisor Danny made it fast, easy, and very professional!

Charlie Fish......Awesome service advisor. Very help full and knowledgeable. Great personality.

Unsurpassed service , my next car will be purchased at this dealer

Susan Sulimani is an excellent Service Manager. She is prompt, explains in detail the service/repairs to be performed and how much they will cost. I always have a good experience at M-B pf Stevens Creek

Ethan in Steven Creek is our service advisor, he is very patient and professional, I really want to thank him for his service .

Here is a picture of a ML 350 with Mt Shasta in the back ground we were on our way back home from Mercedes-Benz of Stevens Creek .We found this car on line 778 miles from home .Eric a good buddy and wanted a used ML like mine so after finding this one he called & talked to sales Rep Kevin & made a deal to buy this one .We flew to San Jose and were picked up by Kevin at the Airport .The transaction went very smoothly.I myself have bought or helped buy over 100 auto's & this one was one of the most fun I've had dealing with an Auto Dealer.

Great price comparing to other dealerships. And great communication with the staff.

Giselle Miranda was my service advisor and she was extremely communicative throughout the entire process and that is the biggest thing for me.

If you are having any issues with this dealer as it seems a lot of people do, don?t waste your time calling and writing emails that will never be returned. Call auto nation directly, that?s when things finally start to be fixed. After my call to their head quarters the gm finally called me back and my issues were addressed and fixed.

Great service! Many thanks to our service team especially Jake Tran who really made sure my car will get done in a timely manner and great clean up too! Thanks Jake! You are super Mrs May Lee

Efficient as usual; Nate is very helpful and prompt in letting me know when the car is ready, etc.

I took my car in for a free inspection top off of fluids and check the tyres and brake pads. It took them an hour and a half it would have taken me 15 minutes

Another perfect experience

Friendly, well informed and ver professional people. Best car buying experience I have ever had

Susan Sulimani is an amazing service manager. She was prompt, supportive and professional.

I took my car in for a free inspection top off of fluids and check the tyres and brake pads. It took them an hour and a half it would have taken me 15 minutes

Aramais, our Sales Associate was marvelous, knowledgeable and accommodating, we got just the car we wanted (after he scoured the region). Car is impeccable . Aaron our finance associate was likewise knowledgeable and fast. Explained everything to our satisfaction. Only drawback, come on Mercedes, offer some cookies at least! Poor showing after spending so much money on a car!

Aramais, our Sales Associate was marvelous, knowledgeable and accommodating, we got just the car we wanted (after he scoured the region). Car is impeccable . Aaron our finance associate was likewise knowledgeable and fast. Explained everything to our satisfaction. Only drawback, come on Mercedes, offer some cookies at least! Poor showing after spending so much money on a car!

Danny Ho is amazing!!! He has been my service rep from the beginning and he has just been super accommodating and provides great options and talks me through what needs to get done to my vehicle.

Very courteous and efficient, fast repair as promised, advised on tire status

The Genral sale manager Mr Sameer is amazing We lease a E450 I don’t know how I describe my wife love the car and there service and hospitality is amazing Thank you Sameer jan

Had a pleasant experience getting my first Mercedes. The only negative was that my sales person barely addressed me when talking about the car. She kept talking to my friend even though my friend did not have anything to do with the vehicle. I felt a bit disrespected at the fact that I was being left out even though I was the one getting the car. I figured the sales person thought my friend was my spouse or something so she might be trying to sell the spouse so that the husband gets convinced to buy maybe? But even after letting her know that wasn't the case, the sales person would still speak directly to my friend even when I would ask questions. That was the only hiccup, other than that everything went smoothly and was happy with my new car.

I dropped off my E350 for routine maintenance. I had an extended warranty and a pre-paid service plan. I was given a complimentary loaner car. The service center took care of the maintenance issue, and also addressed a two minor repairs that had come up. The service and convenience was impeccable.

The day I spent $500 on service and got my car back I found the tire pressures are uneven and the car kept asking me to fix the problem. This is completely unacceptable. They service center is jazzy with decor, technology, nice coffee, glass desks and easy rental car pick up but something as basic as this should have been taken care of before delivering back to the customer. I am not sure why this is happening as well since there wasn't any issue before I dropped it off. Unfortunate,

I was pretty sure I couldn’t afford to get my wife’s dream car but somehow Alex made it happen. He was able to perform a miracle and pay off my lease return, take my small down payment and keep my payments within my budget to provide me the happiest wife in the country in her new SLC. A billion thanks the folks at Stevens Creek Mercedes and especially to Alex for making it possible.

Avoid the shuttle experience! Waited 90 minutes for the shuttle and now I'm the 3rd drop off, so I will be in the shuttle for another 40 minutes. Could've Uber'd in 15 minutes with traffic. Lesson learned. I love Charlie, my service man. He is knowledgeable and helpful and doesn't try to sell unneccessary services to me.

I just leased the 2020 Cardinal Red GLC300 4matic from Stevenscreek. I had a very good experience buying from them. Went in at around 2.30 pm and was out with the car within 2 hours. When you are inquiring ask for Kenneth, he is very friendly and can provide you a very good deal. I am yet to have the servicing, so will update the review once I get the chance.

Jake Tran was an excellent service rep. He was very thorough and thoughtful. However, Auto nation only offers a one way service shuttle is very inconvenient.

terrible melon car experience! Active lane chage feature is so aggressive that it almost caused accidents a few times. contacted the dealer and the dealer is rude and helpless... oh, just contact Mercedes for your claim.

Unbeatable price and excellent buying experience of merc benz glc 300

Great people for customer!!

My 2004 SL55 recently blew lts ABC pump. I called Steve Kirksey, my trusted service rep and he got my car in right away and kept my fully appraised of the status of my repair and other issues that needed to be addressed. When I picked up my car it was freshly washed and looked great and ran even better. All in all a great experience with this dealership. Mark DeVoss

My dealer is Diana. I got my first Mercedes Benz from her!! She provided a really good shopping experience and helped me get a good price. I will recommended to my friends definitely.

Three hours to change a battery, a little excessive I think.

You always do a great job. Charlie Fish always does a great job.

Charlie Fish is a Great service rep. Always accommodates as best he can - busy schedules - and goes above and beyond which is his SOP. One of the reasons I go to that dealership.

I brought my 2018 Mercedes in for 2nd year standard service. Susan Sulimani, my service rep, informed me that I needed to replace my back two (2) tires due to excessive wear. I also pointed out to Susan that we had significant scratch marks on each rim on the right side of the car. Susan told me that we were not covered for the rim damage but I told her we in fact purchased the tire protection plan when we leased our car. Susan stated that she would investigate and gave me a loaner car to use while my car was in service. When I got home I sent Susan a copy of our purchase agreement with the tire protection included. A few days later Susan stated that yes the records show that we had purchased the tire protection plan but that for some unknown reason we were not registered in the system. Susan would chase this down and let me know. Susan called me on a daily basis (which I appreciated greatly) to inform me of the status. She was having difficulty getting a hold of the 3rd party provider for the tire protection. This went on for a few days at which point Susan called to say Steven Creek would handle the wheel repair/replacement on their own and deal with the 3rd party provider separately as to not delay the return of the car to me. When I picked up the car Susan was very apologetic for the car return delay but I did not feel this was necessary as I knew she was working the matter on my behalf and she extended the loaner car as I needed it - no questions asked. The service and wheel repair was excellent. I very much appreciated Susan's daily effort to resolve the matter and get my car back to me as soon as she was able with all services done. Her effort in working the issue as well as extending my use of the loaner helped me avoid taking my car back into service again prior to next service timing.

John Stansbury was terrific. Covered all the details and timing, was perfect. Snack would have been great? you have gotten better than Lexus.

The level of service for this dealership was exceptional from the beginning till the end. They won my business, that's for sure.

My service associate, Jay Falkner, is very nice and always takes care of my car in the best possible manner.

There was a track cover behind the driver's seat broken. I took my car to MB at Stevens Creek for repair. They have the parts replaced under warranty. The service representative is super friendly and helpful!

Always super impressed with the service at this Mercedes location.

Posh dealership

Sales Associate, Ellen L, is amazing. She is knowledgeable and very accommodating. If you are looking to purchase a New car I highly recommend her. 10/10

My interaction with everyone in the service department have always been pleasant!

Excellent Service at this dealership. They were very on time with completing the service.

Excellent service as always

Bought my new car for Kevin Hua. He made the process super easy. We were able to complete a lot of the process online before I came in. Kevin was able to workout a deal for me that got me exactly where I wanted to be with my trade and payment on the new car. I was only at the dealership for 3hours and left with my new car! Amazing considering my last experiences took a full day. I definitely recommend doing business here.

Had a check engine light on, was able to make a appointment nexts day diagnosis and repair was completed in one day

Jay was very friendly. Our second time to meet him with recall repair same vehicle. Highly recommended, excellent customer service. Need to be rewarded :)

My first experience with this location and what a total pleasure it was dealing with everyone...Edwin was super patient with all my questions and had the vehicle ready for pick up earlier than anticipated.. and Marvin was an absolute pleasure, so helpful and a genuinely great person..my first time here but won't be my last.. my new go to location for everything Mercedes.. thank you!!

I was very happy with Aramais and his help to purchase my new car. Very authentic, helpful, and answered all my questions. I would definitely buy another car from him. However, I give the finance manager 1 star. He was very inauthentic and kept trying to offer me packages even after i said "no more." Kept telling me that I was special with APR and because I am so nice..... I had a 2.5% APR from BMW, so I'm no fool! Anyways, 5 star for Aramais, 1 star for finance manager, 4 star overrall.

I had some questions one of the seller his name was Slava, help me in 2 min and he solved my problem . Thank you Slava, your service was helpful fully!!!!

highly professional from the min. I entered the dealership and was meet by my service Rep. Susan.

Great service! Rodriguez was very helpful in my repairs.

We purchased a used VW from the dealership. One of the issues we experienced while we went there was that the car had only one key. . After some back and forth about what can be done to get the 2nd key, our sales advisor- Ellen offered to get us a genuine VW key cut and programmed from VW dealership across the road. Due to holidays and such the process take a little bit and I had to reach out to them a few times. But Ellen made sure we got the 2nd key which she promised to us. I appreciate her help with the purchase and for keeping the commitment she made.

My Service Advisor Alex Truong, was just outstanding. He seemed to know about me and certainly knew my car, an SLC43. Alex was quick, helpful, made sure I knew where to wait, kept me advised and escorted me out in a very nice manner -- on time to the wait he forecasted.

The overall experience was unmatched. Great staff, great work.

This was not just a scheduled maintenance service, this was a repair that needed attention, it was also a lot of work that needed a lot of parts to be removed to resolve the main problem; patience and someone with passion and knowledge was needed, which two other dealers failed to repair, couldn't even find the problem. Honestly speaking I was giving up on Mercedes Benz Service here in the Bay Area until I visited Mercedes-Benz of Stevens Creek. They must have some outstanding Mechanics who love what they do. And the Service Rep I worked with, Rodrgio was keeping me updated throughout the progress, and the result was superb. Now I can continue to enjoy my car. Thank you all, without a doubt exceeded my expectations!

Nathan was great! Employees are welcoming and my car was repair very fast.

At Mercedes-Benz of Stevens Creek you always get a 5-star experience for both shopping and service/maintenance. I have a very professional person who take car of me and my car - Alex Truong. All the employees are welcoming, kind and helpful. Sometimes they get busy, but they work as a clock machine. I recommend this dealership.

Excellent service. ?????????????????????????????-????????

Very responsive and fast service

The internet sales person and his manager, I recalled one of their name as Kevin, are such a dishonest salesperson I have ever spoken to in my life!

The service we receive from Charlie Fish is always outstanding for the last 20 years as a Mercedes customer.

Danny kept me informed every step of the way. He listened to what we?re my issues and addressed each one.

Edwin was very helpful and provided excellent customer service.

Amazing Service. Kevin, the GM of this location is a rare type of person. We appreciate and respect he values his customers. Our Sale person, Vo, he is a class act and very professional. He is honest and friendly to make sure we get the best service. Finance Manager, Peter Nguyen, did all magic to get all the deal done in very short time. The whole progress is extremely helpful and pleasant.

Always great service. Friendly, informative and professional.

Great service clean environment well done job and quickly done.

Best experience I have it within 3 Hours I am out the door with my new car GLB250 Assad Hanif and Finances nick are so helpful Steven creek Mercedes-Benz have best customer service Love it

Our buying experience with Jug (Jugbhir) was awesome from the beginning to the end of the process. He was very helpful and patient in every step of the whole buying experience. He explained everything to us that he thought was important for us to know. I love the fact the he set everything up for us when it came to the gadgets of the car, such as installing the app in our phones and setting this up completely so it's ready for us to use. He explained every function of the gadgets that the car came with. In short we left the dealership ready to enjoy our new GLA 250. The rest of the staff who helped us was as awesome as Jug thanks for all the help.

I was blown away by an outstanding service I received. You do not often meet thinking out of the box to address customer needs and I was lucky! Every step was thoughtful, prompt, efficient and courteous. Thank you!

I was blown away by an outstanding service I received. You do not often meet thinking out of the box to address customer needs and I was lucky! Every step was thoughtful, prompt, efficient and courteous. Thank you!

So the Stevens Creek location was amazing! Service was so good. I used to take my car to Capitol expressway autonation and will never go there again. I have a new service manager who was so customer service oriented. It was refreshing

Mercedes of Stevens Creek does an exception job for any repair required on my E-350. Susan Sulimani is my Service Advisor, and she is exceptional to work with explaining what is required and the time and cost estimate to complete the repair.

I had my C300 40000 miles service done at Mercedes-Benz of Stevens Creek, as always their service is remarkable especially my service advisor Mr John Stansburry was very friendly he has all the patience to listen to the complaints and ensures that everything is done perfectly. I trust MB of Stevens Creek and will gladly recommend to my friends.

They have a great customer service commitment. Always a pleasure to deal with.

Aramais is really helpful and patient, guided me through the process of comparing different models, understood that I need gradually make my decision. Thank you!

Although I had to wait some time to close the transaction of buying a used car, overall I am satisfied with the service I got from this dealer. I was told that they were short of staff the day I visited them. I almost walked away but I am glad I waited. I will do business with this dealer again. I recommend it.

Wonderful experience. All the people we dealt with were very professional.

We are very pleased with the services at Mercedes Benz Stevens Creek ... since we bought a car there in 2013 we never had a bad experience so far ......

Charlie Fish is an excellent serviceman who takes care of his customers.

Very easy to schedule service on line and to arrange for loaner car. My service rep was ready for me and got me to the front of a long service line at my scheduled check in time. I was very happy to have her perform such a thorough inspection and recommend things to be done to get through the winter driving season. She even scheduled my next service in December so I would have the benefit of the remaining warranty.

Did the service check due to Active Brake System and Check Engine indicators are on. My Advisor, Daniel Ho, is very friendly and professionally recording the problem symptoms for mechanists to fix them. He also followed up in prompt manner when car is ready for pick up.

This is a follow-up review to the one previously which took a few days to show up here. I've received totally satisfactory service from the dealership since the issue and everything is cleared up and I'm very happy with the service. So maybe there are hiccups from the dealership but since I've been there 3 times to buy and servicing for the last 9 years, they have done great jobs in getting things straighten out and keeping a happy customer. Can't take down the previous review so adding this review to let people know that they fix problems and will deal with things swiftly.

The service rep is very professional and friendly.

I was looking to buy Mercedes GLC and had some quotes from other dealers. Autonation's internet quote beat all the other dealer quotes some of whom I had visited in person. So obviously I went to them to get the car and the service a the dealership was pretty good as well. Despite the traffic our Sales associate Tony was super attentive and was constantly following up to get the car of our choice. We switched between colors, finance/lease because they all seemed great. But Tony continued to be nice giving us updates on what would make us happy. Eventually in the finance room, the finance manager too was patient in explaining all the details and continued to work with us only on what we needed. I would recommend getting car from Stevens Creek Mercedes

Mr. Danny Ho /Service Dept. provided me with excellent service. I would recommend him to my friends and family.

Excellent Service and great hospitality. On tim.service delivery

I took my car in for a free maintenance check up that I was offered. However, I was made to feel like this was a great imposition! The desk person at Steven?s Creek Mercedes was very rude and condescending!

Excellent service, My service advisor Danny Ho is exceptional!

Good service, courteous and very professional service manage Danny Ho looking after his customers.

I love coming here as they take care of customers very well. Our service adviser Jay is also great and friendly. I thought going to the dealer will break bank to get our car checked and fixed. It was worth coming here. They even offer complimentary services from time to time, which was great as well!

Excellent service every time I take my car in whatever is required

The service was professional, and good attention to details.

I highly recommend this place The sale person, ( forgot his. name, and the service advisor Jay are very friendly and helpful . I released my car this time r

I appreciate my advisor?s (Mr. John Stansberry) professionalism and attentiveness to communication throughout the service process and completion.

I got very good car with dood service. Thank you so much!

A better than most experience: Advisor Charlie Fish is The Best......

I had a great experience at Mercedes benz Stevens creek. Amir Virani was super helpful and knowledgeable. I will definitely recommend him and the dealership to my friends and family.

It was hard to reach someone to help. It was hard to get a call back, actually did not get a call back from the service department. After waiting for 35 minutes for my car to be pulled up when I started to drive away the yellow triangle light was on. This is after my car was in the service department for 10 days!!! The only person who was attentive was our service representative. I am not sure I would recommend the service department but there was only a yes or no so I would say maybe!

Danny is an outstanding employee. I would recommend Danny and your service department to all.

You pay a premium price ($350 for an oil change) expecting premium service but what you actually get is a wait of almost an hour just to drop off your car. I?m treated far better at the Honda dealership just down the street when I take my S2000 in for service.

I had a bad customer service experience while dropping off my C300 for routine service at the Mercedes Benz of Stevens Creek location in San Jose CA. I had a 9 o clock appt and showed up at 9.01AM. There was a huge line of cars waiting to be taken in, extending out into the road. As we inched closer to the drop off area, a service professional finally approached my car at 9.20AM. He said that my specific service professional will be over to see me shortly and advised me to sit in the car till then. After a couple of times of me asking other service professionals as to when my car can be given, a lady approached me and said that my service professional was busy with someone else and that she will help me. Time when my key was taken in? 9.45AM a full 45 mins after my scheduled appointment time! I had reserved a loaner vehicle and by the time I stood in the queue, there were no more loaner vehicles available. Finally around 10.15 I got a loaner vehicle and finally made it to work. Making a customer wait for more than hour to just give their car for service is terrible Customer Sat. To top if off, my car wasn?t even ready by the end of the day and I had to go back to collect my garage keys, house keys and car seat.

Charlie Fysh is a great guy and very knowledgeable. He takes the time to explain options.

Very good help from Tony Spencer to choose the best Mercedes model for us and then to help us get it for European delivery, and finally for taking care of us once the car arrived here in San Jose.

Great place. Make an apt for service and your in and out very fast. Very very clean.

🙏🙏 for caring fast service job well done

The dealership was incredibly friendly and patient throughout the entire process.

Danny was great at touching base with me and acknowledging what was needed to repair my car and promising that it would be back. The complimentary wash was a bonus! The place is very busy!!

I already had an amazing experience with the service team here at Steven's Creek MB so I knew that they were honest, dependable and looking out for their customers. I had some alerts come up on screen and all sorts of sensors/cameras seemed to be down (um, that sounds expensive, right?). There was quite a bit going on and every situation is different, but suffice to say Raul and the service team went to bat for me, getting Mercedes onboard to cover this and really save me from a difficult situation. I can't express my appreciate enough. Kudos to once again go above and beyond in helping the customer out!

Service advisor took care of me.

Excellent service. Commit and deliver what customers need.

Everything was don't in a professional, timely fashion.

Susan was great. The line for the loaner cars was too long...

This Dealership always fits me into their schedule and has performed my repairs well

Excellent service advisor . Excellent prompt service.

Quick in and out on a B Service. Provided a ride to my destination. Drop off was fast as was the pick up.

Excellent customer service!!

Excellent service and knowledge of issues, Mrs Soosan in Service Department was very helpful and knowledgeable. Thank You will be back!

Great service experience . Service representative is very thoughtful and helpful explaining the service tasks

Excellent customer service! I received timely service that addressed all of my concerns.

During the rain, the windshield wiper arm on my 2018 S560 flew off on the highway. Gave a call to Mercedes Benz Stevens Creek and Mr. Alex Truong had me in the service bay in less than one hour! He went above and beyond to help me out in a time of need. Mr. Truong is the epitome of great customer service, and I would highly recommend anyone to visit Stevens Creek Mercedes Benz for all of your Mercedes Benz needs. Will definitely be returning again.

The ability to search their inventory and reserve the car online was key to my being able to complete the purchase.

The only negative was that the customer service rep had to leave early and forgot to call me to tell me that my car was ready for pick up. had to wait till the next day to get the car. I am not sure they washed the car after the service.

very good, good service and facilities. give me aren't car for free. they have a good package for three years maintain service package.

Sadly. My first experience at MBSC was great. This last time, very different. My service advisor informed me that the repair I needed done was not covered under warranty. I realize that car manufacturers are suffering as well. But cutting corners and forcing owners to pay for things that SHOULD be covered under warranty is really bad business practice. We'll Be taking our business elsewhere now. We are minority owners of the SF 49ers and the Boston Celtics. I KNOW I can find another dealership where they will be willing to take better care of us. More details in the review I just left on Google. #disappointed

We took our GLS550 in for service for the second time here. The first time, service was great. This time (Nov 2019) was not good. There was a repair that needed fixing and was very obviously a manufacturer defect. Once it started on the opposite side of the car. In the exact same location with no obvious cause , it was very clear. My mistake: I did not document with photos. After taking the car, they called me To say that. It was not covered under warranty, both lights had cracked in the exact same place and were cracking in The same line along the bottom of the light. We were told they cannot replace the plastic where the crack is, they must replace the entire light fixture for $2000. Plus service. after $4000 for the service, we drove the car home. The next morning it would not start. All Kinds of battery warning lights. I left a message for our service advisor and he did not respond all day today. That's it! I'm done. I do not have time to keep going back and forth and not have the car be in perfect working order. #disappointed

Love this place, have purchased 7 cars from this dealership and am always pleased. The service department always treats me great and my service advisor is the best.

My service adviser and service team are very professional and efficient.

My purchase was very quick, the dealer?s knowledge was invaluable and I?m in love with my new car!

everyone very polite, very helpful specially AlexTruong

They make you feel pampered as you should. Best service at a car dealer I’ve ever experienced since my move to the US...

Thank you for service person. He is very much kind.

I had the same service advisor for almost 5 year , over all I?m pretty satisfied with their. service .

The service was great and I really like my adviser. He is one of the best in terms of knowledge and follow through.

STAY AWAY!!!! My entire experience with Mercedes-Benz of Steven's Creek has been a nightmare! These people sell defective cars and do not care about people's safety!! I wish I could give less than a star! I purchased a second-hand Subaru from the dealership that included a 90 day warranty, and 5 day return policy. The car was sold to me as in perfect condition, with a clean CARFAX report. On the drive home, I noticed the right mirror shaking dangerously - the whole plastic casing was broken. I brought the car back immediately and requested a return as I didn't want other undisclosed problems down the line. They convinced me to keep it and assured me they would repair it and do a full inspection. My new car was in service the whole first week I had it. Said inspection came out showing everything in perfect condition. A month later, I went for an oil change at Subaru and asked for a multi-point inspection because the car didn't feel right and had been making lots of strange sounds. The report showed that the front axel needed immediate attention. I had had the car for just a month at this point, and was still covered by the warranty. I checked, and axel parts are covered in their limited warranty. I tried contacting Mercedes-Benz of Steven's Creek every day and only got unreturned voicemails. I had to drive twice from Santa Cruz to San Jose just to be able to talk to someone, and kept being bounced around between sales and servicing. I was told that this was actually a pre-existing condition they had been aware of, but had concealed to me. Only the threat of legal action got them to actually listen and eventually take my car into service. When I got my car back, it sounded and felt even worse than before! I drove halfway down the street and immediately turned back. I asked the technicians to test drive it down the street with me or just simply just listen to the car and they told me to come back as they were closing. I went straight back to Subaru for a full inspection and they told me the axel had been replaced with an even worse condition after market one that was leaking grease, that the rotors were now out of round, problems with the wheel bearings, and shake and vibration at all speeds including when the vehicle is stopped. Instead of repairing it, Mercedes-Benz Steven's Creek only further damaged my car, causing $2000 worth of damages, while still under their warranty. The steering wheel and paddles shake when braking and it feels like the axel might break at any moment cause a big accident, and feels very unsafe to drive. I haven't really been able to use my car since they "repaired" it. I have all the paperwork and proof showing their wrongdoings and will be taking this to court. You'd think that a business using the name of Mercedes-Benz would uphold some sort of standard, but the service here is appalling - avoid this business at all cost if you value your safety!!!!

Dianna and her manage Safi were knowledgable and helpful during my family's visit. She helped us lock down the model after test drive and found the right interior/exterior colors that my family liked. Very pleasant car shopping experience. Highly recommended.

STAY AWAY!!!! My entire experience with Mercedes-Benz of Steven's Creek has been a nightmare! These people sell defective cars and do not care about people's safety!! I wish I could give less than a star! I purchased a second-hand Subaru from the dealership that included a 90 day warranty, and 5 day return policy. The car was sold to me as in perfect condition, with a clean CARFAX report. On the drive home, I noticed the right mirror shaking dangerously - the whole plastic casing was broken. I brought the car back immediately and requested a return as I didn't want other undisclosed problems down the line. They convinced me to keep it and assured me they would repair it and do a full inspection. My new car was in service the whole first week I had it. Said inspection came out showing everything in perfect condition. A month later, I went for an oil change at Subaru and asked for a multi-point inspection because the car didn't feel right and had been making lots of strange sounds. The report showed that the front axel needed immediate attention. I had had the car for just a month at this point, and was still covered by the warranty. I checked, and axel parts are covered in their limited warranty. I tried contacting Mercedes-Benz of Steven's Creek every day and only got unreturned voicemails. I had to drive twice from Santa Cruz to San Jose just to be able to talk to someone, and kept being bounced around between sales and servicing. I was told that this was actually a pre-existing condition they had been aware of, but had concealed to me. Only the threat of legal action got them to actually listen and eventually take my car into service. When I got my car back, it sounded and felt even worse than before! I drove halfway down the street and immediately turned back. I asked the technicians to test drive it down the street with me or just simply just listen to the car and they told me to come back as they were closing. I went straight back to Subaru for a full inspection and they told me the axel had been replaced with an even worse condition after market one that was leaking grease, that the rotors were now out of round, problems with the wheel bearings, and shake and vibration at all speeds including when the vehicle is stopped. Instead of repairing it, Mercedes-Benz Steven's Creek only further damaged my car, causing $2000 worth of damages, while still under their warranty. The steering wheel and paddles shake when braking and it feels like the axel might break at any moment cause a big accident, and feels very unsafe to drive. I haven't really been able to use my car since they "repaired" it. I have all the paperwork and proof showing their wrongdoings and will be taking this to court. You'd think that a business using the name of Mercedes-Benz would uphold some sort of standard, but the service here is appalling - avoid this business at all cost if you value your safety!!!!

Marvin from the Sales Dept has always been very helpful when we bought our car.

Mr. Raul Lopez, your Assistant Service Manager did an excellent job. I gave 4 star only because on overall rating due to time my car was turnover to me when I picked it up. The attendant handed to me the car with so many dried leaves and dirt debris on top of the car. Mr. Raul Lopez saw it and tried to help me cleaned it, but I said I'll just do it myself. The time I brought the car in, it was immaculately clean and Mr. Raul Lopez can attest to it. The painted surface by touching it is very smooth with a newly wax like feeling. However, when I arrived home after picking it up from your dealership, the touch on the external painted parts is kind of rough as if water scale dried up on it. You will not visibly notice that because of the white color paint. I think they washed the car and did not hand wipe dry it with appropriate rags.

Steve Kirksey is incredibly knowledgeable and helpful.

Charlie fish Is excellent! The inability to have a driveway repair at noon, because the repair staff (all of them) go to lunch is a very serious lapse in what is generally excellent customer is a problem. Many customers chose to seek modest repairs during their lunch time.

Provide great repair service. The service people are very professional and polite. The service was done on time, and I was satisfied with the service.

Nate is very knowledgeable, courteous and does the best job and on time I can really trust him with my car and that the repairs and servicing will always be exceeding expectations Thank you Nate!

We purchased a pre-owner certified car 5 years ago from them and brought to car to the service whenever it needed. Then recently sold a car to them. Each and every service they provided was very professional. We also cannot say enough for Charlie Fish. He made the service appointments felt like spa days; every detail was covered, communicated to us in a timely manner. No hidden costs, no tricks. Professional and good service! Thank you!

Great service from Jay as always......easy to schedule and pick up

I did not purchase the car here,but should have. No other comment on that. Excellent service advisor, part, car pick up etc.

My service representative, Susan Sulamani, is competent, professional and caring. She goes beyond and above to make sure her clients have a pleasant experience from the moment the car is dropped off until it is ready to be picked up. The service technicians are competent and helpful in performing what is needed and not creating extra repairs that are not needed.

The customer service is amazing! Professional, on-time and competent!

Excellent experience and the facility it just gorgeous. Tony C Was very helpful and I would refer him to anyone purchasing a car. Great car buying experience here at the dealership.

Good Services overall. Reception desk staff are very nice. My only concern is the service charges, which is $225 for diagnosis , too high for a senior like me!

Edwin was provided great service during my visit for the Service B. My only complaint is how expensive the service B is. Thank you Edwin!

GREETINGS - DURING A RECENT VEHICLE REPAIR VISIT OUR SERVICE ADVISER - RODRIGO VELASQUEZ - WAS A PLEASURE TO DEAL WITH - WE WOULD NOT HESITATE TO RECOMMEND HIM TO ANYONE SEEKING SERVICE AT MERCEDES- BENZ OF STEVENS CREEK - SAN JOSE , CALIFORNIA - THANK YOU !

Gray place to buy a new car! Awesome people, knowledgeable, polite and very helpful. Was a True pleasure and can only recommend!

Samir and his team did a phenomenal job! They made sure that I was happy from start to finish. They really went above and beyond. Couldn?t be happier

I purchased a used 2015 S550e from a different, non-MB dealer. It was still slightly under warranty so I knew I had a few months to get any issues taken care of (if there were any!). After just a few weeks, i noticed an annoying/embarrassing rattle coming from somewhere in the car. It was intermittent and I wasn't really sure where it was coming from... I brought the car into a dealer that is close to where I live. They were super nice and their facility is beautiful.. The only problem is, after the appointment, the rattle was still there... They never called or checked in to see if it was taken car of either. So with that, I called out to Steven's Creek Mercedes. I spoke with a young service person named Raul, who seemed friendly enough.. Brought the car in, got a loaner and off it went into the service bay to be inspected ( and repaired!). I picked up the car the next day and while driving home I heard it.. That rattle.. It was still there...Remember it wasn't always easy to replicate, but yep, it was indeed still there. So I called Raul back up and he was very apologetic. He strives on getting customers taken care of the first time and this wasn't one of those instances.. So we set up another appointment.. This rattle was not as easy as anyone thought.. A variety of options and ideas didn't fix it.. I was getting frustrated but what got me through the process was Raul.. He was so eager to get to the bottom of the issue, he wouldn't let me give up.. He promised up and down that they'd figure it out, even though it wasn't easily identifiable, replicable or even noticeable (in some instances). Well, I'm excited to report that Mercedes Benz of Steven's Creek did indeed get it fixed. I'm sure there are a few techs involved that helped during the process and I'm sorry I don't have their names to also thank-- To Raul of MB Steven's Creek- You were great to deal with the entire time and your enthusiasm and dedication got me through the ordeal of dealing with this random rattle! Thank you again for the great service..

Our online salesman Jugbhir was amazing! We drove from the Central Valley and he had the vehicle ready to go for the test drive when we arrived. Before heading inside for financing, he took it back to begin the detailing process so we wouldn’t be waiting too long. The total process in and out was 2 hours and I couldn’t have been happier. Even signing the paperwork was pleasant and so fast. He took the time to sync my phone and go over some key aspects of the vehicle before I drove away. This is a great dealership!

Nate and the surrounding team members continue to exceed my expectations each experience continues to excel in excellence thanks once again for the honor and priveledge to share the Mercedes Benz experience..... Great job thanks again Nate..........

I love there customer service

Professional service and friendly staff. Easy to schedule an appointment. Loaners available.

Service & sales are awesome!

Great service and efficient!

Buying a high priced car should come with privileges other than a pricey service fee. It?s the small things that should be apart of the inclusion of service standards. Having my car kept for four days for routine maintenance and new tires is excessive. Finally having the car ready only to have the service light come on less than a mile away to indicate the tires were not inflated was infuriating. Telling me you?re keeping the car an additional day because the car needed alignment because of new wheels being put on and they hadn?t done it already was frustrating. Then to have my car ?washed? with streaks of dried water on every window by the service staff was beyond substandard service. This car is worth over 100k and it?s returned looking like it?s been through a gas station car wash. Even the new 2k tires weren?t treated and were left with the chalk factory markings left visible. When the charge to service the car is ridiculously expensive, then taking time to provide the detailed touches would have made the cost of service worth it. The delivery of exceptional service is what the experience should be at this dealership. I keep expecting it but the value of service is below expectations, especially for a high end company. I would have rated lower except we did receive a loaner vehicle, the check in and out process is seamless although the promised discount wasn?t included (was addressed later and adjusted upon request).

The appoinment went smoothly as always!

das gut das gut das gut t

It is my pleasure to recommend Jake Phuong Tran, Service Advisor of Merceders-Benz of Stevens Creek to cars’ owners. Jake is such a super good guy who can provide you timely help and the best service when your car has problem whatever big or tiny small. Since Driving my new lovely GLC 300 from 2016 on, I feel really good with each annual maintenance, in which Jake always tries his best to set good planing for the whole process. Recently my car got some little problems, just communicating by call, everything has been completed in one day, I really appreciate his nice and highly efficient job.

My Service Advisor Rodrigo was outstanding. He explained everything in detail and didn?t try to up sell me additional services I didn?t need. my car came back cleaned and ready to go on time.

Satisfied customer; friendly and experienced service representative

Alex a really nice and helpful fella. Stayed in touch to give update about my service status.

friendly, helpful and knowledgeable staff. comfortable and nice environment.

Nice customer services and friendly.

She is really kind and always tires her best for customer request. I'm always appreciate for her service and I think she is the best dealer.

very good customer service and solved the problem with my car.

Great experience, Junrou(Joraina) Yao is a real down to earth nice staff, She can help me solve all the problems I ask. She has excellent professional skills and multilingual skills. Extremely helpful and got the exact car i was looking for thanks to the help i received from her. Would definitely recommend.

Pleasant experience , service advisor very prompt and friendly. Kept me informed of service progress.

I recently purchased a GLC300 4Matic and had great experiences with MB of Stevens Creek. The sale staff were wonderful, helpful and so friendly. Excellent customer service special is Amir, Linh and Asad . I’m 100% satisfied and highly recommend this dealer.

Nate does a great job every visit. I hope someday they can find the source of the burning plastic smell. If not i will sell the car

Was expensive for my 8 year-old SLK 300; but, worth it.

Never called me back about the car status, I called them to ask the car many times

Excellent customer service, Raul was my rep and he couldn't have been more helpful, courteous and great communication. Mercedes Stevens Creek is #1!

Went into MB stevens creek to check out a 2018 certified pre-owned E300 last Sunday. I was helped by Jugbhir Singh from Internet Sales. He is knowledgable about the spec of the car, honest and super friendly with no traditional car salesman pressure. We felt extremely comfortable and decided to pull the trigger on the same day. Jugbhir also did a great job in following up after the sales to make sure i have no problem/questions about my new ride, which is not that normal for traditional car salesman. I’ve bought about 5 cars in different dealers in the past 10 years, and this was truly one of my best car shopping experience!

It's alright. They have a better service than Capitol Expressway dealer. No donuts and coffee for customers. So Cheap! They have so many cars come in and they don't have time to take care of customers a little more at personal satisfaction. We've paid $5k for warranty services and what they do is just to oil change, wipers changes and check tire pressure. Anything else we ask them to look at, $250 more just to check, said my concierge. $5000 we paid is down the drain. We could have done these three services at cheaper price elsewhere.

We found the exact color combo GLS 63 AMG that we had been looking for at Stevens Creek MB I called and spoke with a very pleasant and attentive Sales Lady and arranged a day and time to fly out from my home in Texas for a look. The car was a perfect CPO lease return. The purchase went quick and easy. Another salesman assured me that he ships cars to Texas all the time and that all the paperwork would follow so I could pay taxes and register it in Texas. That NEVER happened! I could not register the car because they put in paperwork with the California DMV. I got a sticker for the expired California plate that came on the vehicle. So they sold me a car, shipped it to Texas, transferred the registration into my name in California with my Texas address and I never paid CA tax on it! I called for 3 weeks and left messages with 5 different people and never got a single call back. I was able to text my sales lady about not having the correct paperwork, but she was unable to get anything done. I called a manager at my local DMV and explained the situation. She even called the dealership to try to get the needed documents and never got a call back. I called MB customer service twice to file a complaint. I told them the problem and they said that they would send an email to the Stevens Creek General Manager and I would get a call. Never happened! Finally, I called MB financial and they with the help of my local DMV Angel were able to send proof of ownership to the Texas DMV so I could register and DRIVE my new car. I know that mistakes happen, but for not a single person at this inept dealership to call me to try to resolve the issue is absolutely inexcusable. I’m appalled that a Mercedes dealership, or any other business would flat out ignore a customer. Good news is the GLS 63 AMG is amazing, it finally has Texas plates on it, and I am so thankful I don’t have to deal with Stevens Creek MB ever again.

Went here for an air bag recall. The work carried out on time and in full to high expected standard. It?s a busy dealership that has worked hard to make the service personable. Good job

Satisfying, We started with TrueCar on Line Martin at MB of Stevens Creek responded ended up going to meet them met our sales rep David and bought a GLA 250

Mercedes- Benz at Stevens Creek - you moved a customer to Mercedes. Thanks to Aramais Bagdasaryan who is the best sales person in town and took us from another brand to Mercedes by feature selling . He took the sales process so patiently and made us trust in the brand , in the dealership and the value the car will get for you. We are enjoying our car, thanks to Aramais

Steven creek had good service.

I've been customer for many years, Charlie Fish is a great friend and caring Service expert!

Service can be a nightmare... Charlie Fish is the reason it's not and why I specifically go to MB Stevens Creek. He is honest about what needs attention, what can wait, and knows a fair amount about engines/vehicles in general. Regarding the service techs, I have never had a bad repair or found issues with service done on my car. As little as it seems - the fact that nothing has been an issue is a large compliment to attention to detail and process.

The customer service is always amazing. Jake Tran is our service advisor and he does a fabulous job of communicating with me about the status of my vehicle. He is definitely one of the reasons why I continue to be impressed with Stevens Creek Mercedes and choose to give them our business. We won't go anywhere else.

I had the opportunity of working with Marvin Siquig at MBZ of Stevens Creek and I had a 5 star experience from the beginning of the process until the end. I actually had worked with Marvin a few years ago when I was doing a car search, but did not ended up purchasing a car at that time. I reached out again and he was happy to help and work with me and my family. What was incredible to me was the very open and transparent communication in addition to the 5 star service me, my wife, and my parents were treated to in every interaction. Marvin helped us with finding and letting us test drive multiple cars to be sure we knew exactly what we wanted. After that he helped find the exact car we were looking for. In completing the transaction all was hassle free, in my experience is never the case. Even when Marvin was not available to help, the entire staff at MBZ of Stevens Creek continued where Marvin left off with great communication and service. I really appreciate my purchase experience and will always consider MBZ of Stevens Creek first when I am thinking of a car purchase, thanks again!

Great experience. Helpful and professional. This is the second car I?ve purchased here.

Outstanding service. Super helpful staff. Kudos to David and Kevin 🔥❤️

My service advisor Rodrigo is awesome!

I recommend Mercedes-Benz of Steven Creek 👌

My service advisor Jake is always a pleasure to work with. He is always responsive and kind.

The overall experience here was great. However the cashier was very rude, asking why I was even there. Everyone else at the dealer was super accommodating and nice.

My advisor, Giselle Miranda, is very professional and customer care person who help me for repair and services. I am very happy to have her as my advisor.

Really exceptional service. Everyone was extremely helpful and professional. It was my first experience at MB Stevens Creek. Couldn’t have asked for a better experience 😊

Outstanding service and professional advisor.

The service adviser Susan is very nice, she was took great care of my car while it was in for warranty service.

Courteous and excellent service. Car returned in clean condition. Much gratitude to Steve Kirksey. Very please.

Great service, great price, great experience

My service advisor, Jay Falkner, greeted me when I arrived, Inspected the C300 and answered feature questions about the car that were important to me. Because I waited in the employee lounge for my car to be serviced, Jay found me at the coffee bar and notified me that the car was ready. It is always a pleasant service experience because Jay makes either my Wife or I feel welcome when the car is brought in for service.

My new service advisor Giselle did a great job of communicating with me and getting me the information I requested. She was very pleasant and gave professional, personalized service. I appreciated being given a loaner car for the days that my car was being serviced but the car was shockingly filthy. The last person's trash filled the center console and the backseats had sticky stuff all over them, footprints all over the backs of the seats. Shame on the person for treating the courtesy car so poorly but very disappointing that Mercedes would pass it on to another customer in that condition.

I would definitely recommend Rodrigo at Mercedes-Benz of Steven Creek. He was extremely helpful.

Excellent new car buying experience . Above and beyond patience shown by salesperson , pleasant interactions and no pressure to buy whatsoever . Finance guy was excellent too, no pressure here either. Overall I am extremely satisfied with the purchase and the buying process.

Bad experience from all angles. Offensive tone, not able to produce the problem. I have to do it for them.

Service, especially Charlie Fish. Also the friendliness of all the employees.

For absolutely best customer experience - ask for Jake Tran. He goes above and beyond to make sure you are treated the way you should at an MB dealership.

service was good after discussions. Service person was easy to work with.

The great overall experience is why I switched from he ?the ultimate driving machine?

very pleasent and sale person Miss Solmaz Asli was very nice and knowlegeable

Was very comfortable and no stressful at all we love our car and am very happy with our new journey.Val Estrada was very nice in sales and Peter Nygen in financing was great and Samir Thank u for your help also

My Sales Advisor, Charlie Fish is wonderful!

Good service and service followed up. Nice people, patient and helpful

It was 7 am as i was driving to my 8 am appointment for a wait for service and I found myself in traffic that caused a 2 hour delay, I called service and told them I was running 45 minutes late. Short story is the service was done ahead of schedule with a air bag recall replacement included.

Buying a new car can be very stressful but I had such a pleasant experience with Mercedes benz of stevens creek . All staff were great but my Special thanks to Asad Hanif as sales agent and Kamal Masoudi in financing who went above and beyond line of duty to assist me.

This lengthier service was completed in a timely fashion and items I brought to the service representative’s attention were addressed to my satisfaction. Troy was extremely helpful and exceeded my expectations.

Great customer Service. Jughbir and Asad were a pleasure to work with and made the experience a memorable one for our family. It felt like a family being there for your car purchase, all cheering and supporting you.

My service rep Reid Troy Schalk and he is very knowledgeable about the Mercedes products and always courteous and follows up every detail of the service.

Reserved car online four days prior to appointment. Arrived to find car being detailed, not ready to be test driven. Sales staff was extremely slow and appeared unconcerned if they sold the vehicle or not. This was a cash sale that took four hours. Dealership has not followed up on paperwork to complete trade in purchase after a week. Calls go unanswered, I have purchased over sixty cars in my lifetime, both cash and financed. This has been the absolutely the worst car buying experience I have ever had.

Great variety of late model used cars. Dealerships entire sales team very professional. Salesman asked for sale on our first visit which is fine, once we told him we were coming back after some thought he was very accommodating. Not overly hard sell. We were happy to come back and complete a purchase two days later. Finance crew was easy and very helpful as well. Very easy low stress purchase.

Excellent services provided at this Mercedes shop! Danny Ho is truly exceptional adviser!

Slava did a great job going over all the details and features on the car!

Brought my car in for service and Edwin was my service adviser. He was very friendly and explained the service to me. I was told there were no loaner cars available but Edwin checked for cancellations and was able to set me up with a loaner vehicle. Overall Edwin was a great person to work with and look forward to seeing him next maintenance.

Think there could be more clear info on optionals mainly when comparing to other cars / brands

Giselle is very kind and courteous. After technician fixed our car, Giselle checked our car and ordered a clean-up. We highly appreciate it. Also, she answered all our questions and shared knowledge about the car to us.

Great service. In and out in 4 hours. Got email notification when car was ready for pickup and loaner car was available.

Our sales person's great ! Will be referring friends and family

The service was good but the servicing mechanic disconnected my dash cam and I probably know why. Do not appreciate this attitude. Will probably avoid taking my car to this Service Center in the future.

I was given a good description of what will happen at the service.

My new service advisor Raul Lopez is tops in the tradition of my decades plus service advisor Ron Wood who retired several years ago. I keep buying Mercedes largely due to service here at Smythe.

Susan is so great. Highly recommend their service

The service manager put in the written request to wash the car, and even called the crew to remind them. The car was not washed when I picked up my car. Makes me wonder what else was not done.

From the Sales person to finance and service my experience has been first class! I purchased a pre-certified car and needed a few things done to the car no questions asked they scheduled a service day and have been exceptionally responsive! Thank you MB of Stevens Creek!👌

Excellent experience at service in MB of Stevens Creek. Thanks to Troy Schalk for the quick adjustments to schedule and allowing me to get a loaner car. He also kept me updated on the progress and the car is in great shape thanks to the MB team!

I came in for a recall. Danny was awesome - very quick and professional. Thanks Danny!

Take appointments you can deliver in a day. Service advisor needs to know to communicate when the car is ready.

Overall really great car-buying experience. My family and I were very well taken care of by Sophie (Sopheap) and Amit throughout the process. Amit gave us a fantastic tour of the GLC during the test-drive and after purchase, going out of his way to make sure we could learn the different features of the car. The negotiation aspect was handled by Sophie, who was reasonable, understanding, and personable. The finance part at the end was very smooth and well-handled by Alex as well. All in all, honestly one of the easiest and best car buying experiences I've ever had; I highly recommend both this dealership and Sophie/Amit in particular to anyone interested in a Mercedes in the Bay Area.

The sales person who helped me David Nghiem

I always get very good service there on my GLK350. Great service advisor.

Great experience with sales. Worked with Charlie S. Test drove one car and didn?t buy. Came back next week and bought one. He was very professional and took the time without any pressure to show you their vehicles regardless if you were buying their most expensive or cheapest car on their lot. And even after we left with our vehicle, he still took care of a few minor issues with the car that we found. He has great customer service that you don?t see very often, when you buy a car. Mostly you leave the dealership and then your pretty much on your own with any issues. I know considering this is our 7th Mercedes. Finance on the other hand is a thumbs down. They were super open about splitting the payment in cash and credit card. Then we heard the spiel on all the warranties and after declining then we were told you can only charge a way smaller amount on the credit card. Pretty shady.

Excellent experience. Steve went out of his way to get the job done quickly and efficiently.

Scheduling and completing a simple service at this location turned out to be a terrible experience. Misinformation and lack of follow-up from the scheduling agents to the service managers. I was told to schedule on a certain day to receive a loaner only to be told on arrival that I was not eligible for a loaner. I was called and told my car was completed only to arrive and find it was not completed. Never once met with the service manager and was simply handed a sheet with what services were performed. Recommend going elsewhere to get your car serviced!!

Scheduling and completing a simple service at this location turned out to be a terrible experience. Misinformation and lack of follow-up from the scheduling agents to the service managers. I was told to schedule on a certain day to receive a loaner only to be told on arrival that I was not eligible for a loaner. I was called and told my car was completed only to arrive and find it was not completed. Never once met with the service manager and was simply handed a sheet with what services were performed. Recommend going elsewhere to get your car serviced!!

They were very good to me, they treated me well, the car was in good shape, honest and made me feel comfortable. Dealership very nice maintained

Women beware! I experienced shoddy, misogynist treatment at Stevens Creek Mercedes from Kumar in finance and Sean in Internet Sales and Tony Car salesman after purchase of 2018 GLA w cash. None returned any phone calls after purchase. ALL encouraged me to return car w in 5 days if I changed mind. Purchased on Fri 6/14/19 nite at closing, returned car Mon 6/17/19 after work (after discovering among other things no spare tire or any way to house one as option) and was made to wait until 10pm to obtain paperwork for return. From Kumar in Finance no info on when cash would be returned, “check in the mail”. 4 voicemails next day to him and Sean with no response. Had to drive back from Palo Alto 6//18/19 when I was told by Kumar, “you really didn’t expect a check the next day did you it takes 3-4 days to process?” I expected honest information. Then promise from Sean he would ask his manager about getting me refund sooner than 10-14 days and another promise call me back next day. Have heard nothing from anyone at Stevens Creek Mercedes. Except for emails requesting feedback on my experience w their excellent product and service reputation. I encountered punitive business practice when I decided not to keep their car. Their honesty and communication skills are shameful. 6/23/19 Still don’t have a cash return or reversal of $5k deposit on credit card!!!! Women avoid Stevens Creek Mercedes!!

I have bought many cars over the years but this was easily the most pleasant buying experience I have ever had. Excellent! Jugbhir was a pleasure to deal and a total professional.

Dropped car off for service, completed the next day. Great service.

Great service. Recently used their driveway technician service before going out of town. They checked and topped off the fluids including the oil. There is a nominal $20 charge plus the cost of oil used. Nice waiting area and attentive technician.

Prompt check in, great customer service, had car detailed after it was serviced and worth every dime-looks brand new. No problems here

Excellent service! Troy Schalk is a knowledgeable adviser. He is very kind, helpful, professional. He clearly explains the essence and costs for service. Great working with him. Thank you!

Anyone looking for a vehicle on the internet knows it is hard, I?ve ran across several dealerships that buy wrecked cars and tell people that the damage was only cosmetic. This Auto Nation dealership was great to work with, Kamil, the manager went out of his way to answer all of my questions and requests, then when I was fully satisfied, he met me on his day off to finalize the deal at a beautiful Mercedes dealership. I was treated first class, the car was exactly as stated, couldn?t be more happy with my experience.

Excellent, personalized service with clearly explained costs for each needed repair and the B Service on an S class. Steve Kirksey is knowledgeable and efficient. Wonderful to work with him.

I recently bought my GLS450 from Mercedes Benz of Stevens Creek. The whole buying process was seamless. Wilson from Sales and Kamal in after sales made the process so easy.

Brought my Benz in for service and recall. After picking up my car, when my wife went to drive it the seat adjustment buttons weren't working. Took it back and they reviewed what was done, cleared out a couple of issues with the computer and everything is now properly working. Great service by Raul my service adviser.

The entire process was a breeze. I did have a onboard computer malfunction which effected my ability to raise and lower the window. It was addressed promptly and with great service. All is fine and love my new car.

This is the first A service for my 2018 E63s. Although it is a routine check up, but Service Manager Giselle Miranda is very professional and puntual, making me has confidence in MBSC, which I have been a customer over 20 years. In addition, the office and waiting area are created and arranged with great comfort and convenience.

THE BEST EXPERIENCE! THE MANAGER KHALID SHAH WAS VERY HELPFUL, VERY PROFESSIONAL, EASY TO WORK WITH. HE MADE IT SO EASY. ALL AROUND THE MOST WONDERFUL PERSON I HAVE EVER MET!! I WILL NEVER SHOP ANYWHERE ELSE. THANK YOU

THE BEST EXPERIENCE! THE MANAGER KHALID SHAH WAS VERY HELPFUL, VERY PROFESSIONAL, EASY TO WORK WITH. HE MADE IT SO EASY. ALL AROUND THE MOST WONDERFUL PERSON I HAVE EVER MET!! I WILL NEVER SHOP ANYWHERE ELSE. THANK YOU

Easy process. Dropped my car off and received a ride back to my house. Airbag replaced within a few hours. Advisor Rodrigo Velasquez was courteous and easy to work with.

Started the process in January, stopped and then restarted in Mid May. Re contacted Jugbhir in May as he had been so responsive previously. Interestingly, I was about to purchase the new vehicle from my local dealer but Jugbhir made a compelling case to work with him, I did and am glad it worked out this way. Nice people, nice dealership, quality experience. Worth driving the extra couple of hours to get to Stevens Creek Mercedes.

Great place to buy a car Great customer service would buy again from this dealer

We continue to have the best experience with the service department, in particular, our advisor, Troy Schalk. He is knowledgeable, considerate and always takes good care of our vehicles. Troy is a huge asset to your company