Great service, because you're paying for it. Good selection of parts in stock. Nice drink options at their espresso machines. Mercedes are great cars, and look great, but the cost of ownership will get you. It'd be nice if you they overengineered cars like they did in the 80's.

Professional, timely, courteous, friendly. Danny Ho my supervisor is the best!

My experience with the dealership was made pleasurable by their agent, David Nghiem, who provided us with what we needed to make our decision to buy our car there. He represented the dealership in an outstanding way and we won't hesitate to buy another car from him in the future if we need.

I recently bought my GLS450 from Mercedes Benz of Stevens Creek. The whole buying process was seamless. Wilson from Sales and Kamal in after sales made the process so easy.

Brought my Benz in for service and recall. After picking up my car, when my wife went to drive it the seat adjustment buttons weren't working. Took it back and they reviewed what was done, cleared out a couple of issues with the computer and everything is now properly working. Great service by Raul my service adviser.

The entire process was a breeze. I did have a onboard computer malfunction which effected my ability to raise and lower the window. It was addressed promptly and with great service. All is fine and love my new car.

Very good experience. Nate Jones is very friendly and able to answer and fix my car problems.

Everything was good.

THE BEST EXPERIENCE! THE MANAGER KHALID SHAH WAS VERY HELPFUL, VERY PROFESSIONAL, EASY TO WORK WITH. HE MADE IT SO EASY. ALL AROUND THE MOST WONDERFUL PERSON I HAVE EVER MET!! I WILL NEVER SHOP ANYWHERE ELSE. THANK YOU

The representative just let me feel like he doesn’t care about whether I buy it or not, if you don’t care, that’s fine, BMW cares.

I really had a good deal with Benz of Stevens Creek. Every employee was was fantastic with service and support.

Where do I start, thought that a used $45k Porsche Carrera that claimed to be lightly used, amazingly clean, flawless ect, would be as described. No accidents. Asked if it was clean any accidents ect. Internet sales Mgr said it was flawless, just serviced doesn’t need anything. So I fly up from Laguna Beach to San Jose. I take the car for an Independent PPI, with one of the most recognized honest Porsche’s shops in the Bay Area. This shop proceeds to tell me there’s paint work that’s been done on front bumper, hood and side and the rear bumper and the brakes where not fixed properly, the rotars were bad and shouldve been replaced. Best part was I get back to the Benz dealer, one of the main desk managers behind the desk says after I mention the paint work, he says “most all our used cars have some sort of body work, that’s common”. Not the point. You told me it was flawless and no accidents. My family has purchased a lot of Mercedes since I was a kid , so I thought the Benz brand could be trusted but these guys are nothing but total scammers and nothing better then a shady used car dealer of your worst nightmares. Oh, and they asked if I wanted to buy an AMG or used Panamera. FU

Friendly staff. This is not the dealership I used prior to this visit. However, they did a great job with my airbag recall work. They even clean my car. Very satisfied.

Easy process. Dropped my car off and received a ride back to my house. Airbag replaced within a few hours. Advisor Rodrigo Velasquez was courteous and easy to work with.

Started the process in January, stopped and then restarted in Mid May. Re contacted Jugbhir in May as he had been so responsive previously. Interestingly, I was about to purchase the new vehicle from my local dealer but Jugbhir made a compelling case to work with him, I did and am glad it worked out this way. Nice people, nice dealership, quality experience. Worth driving the extra couple of hours to get to Stevens Creek Mercedes.

I had one of the best car buying experience. Slava showed me the various car models based on my needs, took me on a test drive explaining all unique Mercedes features. Followed up on my visit when I was traveling to fit my schedule. When I came in for my final purchase he helped me look through all color options, test drive the exact car I was getting and even reconsider the offer when requested. Very happy to be part of Mercedes family. 😊

I highly recommend Stevens Creek Mercedes. I was immediately welcomed and all staff gave their attention and time to my family and I. Asad Hanif was my salesman and was very helpful and patient. Asad was very understanding of what my family and I wanted in our car. He knew all the inventory and made sure we were comfortable and confident with our big purchase. Asad and his coworkers were very inviting and interested in me. All the staff in Stevens Creek were helpful and polite.

Great place to buy a car Great customer service would buy again from this dealer

It was my First Benz (a220)and I have to say the buying experience was very smooth. My interaction was with Bill and he helped me out on multiple models choices. Even after all documentation I decided to change the color , he happily helped me out even though it was getting very late. 5 stars to him for his professionalism. I surely look forward for repeat Business with them.

I had an excellent purchasing and financing experience with Peter and Kamal. Both were very knowledgeable and easy to work with.

Alex was a good salesman. He answered every question I had. This being my first Mercedes, I had a lot of questions. I had an issue with my trade vehicle and they held my car so noone would drive it until I got the issue resolved. They also kept their deal that we had originally discussed and then some. I really appreciated him and his teams paitience and understanding. The car is amazing!!

Sales staff paid attention to my deal and kept engaged throughout. Best thing was that Finance staff wasn't pushy.

Excellent service from Danny Ho and other persons.

I worked with Alex Ventura on my new purchase and am so happy to find exactly what I was looking for. Alex was wonderful and was able to work with me on finding the best deal and the perfect car for me and my lifestyle. Excellent service overall - I am extremely happy to continue being a returning customer to Mercedes Benz.

My experience with the salesman at Mercedes Benz of Stevens Creek wasn?t all that helpful. He didn?t even go over the vehicle with me after my purchase. His interests were solely on the next customer. I understand it is a Mercedes Benz dealership, however every customer is there for hopefully one of the best experiences when making a major purchase.

Wonderful experience with honest people. Ellen took the time to explain the car to me and walk me through my decision making process with professionalism.

Excellent maintenance and support for E320

The sales transaction was easy and fast, thanks to Jared Borja-Perez

Felix was very professional and thorough. Really appreciated the great customer service!

Giselle Miranda was my service adviser and she was absolutely fabulous. She made my experience through the regular maintenance worth the 61 miles drive to this dealership to repair my car. She was very knowledgeable and kept me updated on the status.

Excellent, efficient (if not expensive) service at Mercedes Benz Stevens Creek. Steve, a service advisor of many years recognized me and has never given less than the best.

John Stansberry was extremely attentive and helpful in helping me with my service

Very good professional service.

I give it #2 ⭐️⭐️. They provide a loaner, the receptionist Hanna was proactive and has the initiative to meet my needs. The company have their process but it was not followed in this instance. The CONS is that. ... 1. I waited outside for 15 minutes( the instructions is wait outside in my car for the service person to meet me) . 2. The service person never showed up , while I was there to set up my car for service or even when I picked up my car. He called me on the phone 1.5 hrs after I drop off my car and the day I picked up the car. 2. Inconsistent information. Should review and confirm info before communicating to customers. Gave me #2 different information of what my car needs. 1st that on top of the required B service it needs brake fluid and to rotate your tires based on his “ review of the car history” but then on the day I picked it up he said via phone that only service A was done” based on the review of history “( Which I’m relieved coz the cost is almost a 3rd of the initial info). With that I’m grateful that the service cost was done in a truthful manner. Tips for MB customers : don’t wait and don’t just say yes to any service or repair until visually confirmed and in writing.

Steve Kirksey is The Best Mercedes Advisor EVER - been going to him for almost 30 years, and would go nowhere else.

I give it #2 ⭐️⭐️. They provide a loaner, the receptionist Hanna was proactive and has the initiative to meet my needs. The company have their process but it was not followed in this instance. The CONS is that. ... 1. I waited outside for 15 minutes( the instructions is wait outside in my car for the service person to meet me) . 2. The service person never showed up , while I was there to set up my car for service or even when I picked up my car. He called me on the phone 1.5 hrs after I drop off my car and the day I picked up the car. 2. Inconsistent information. Should review and confirm info before communicating to customers. Gave me #2 different information of what my car needs. 1st that on top of the required B service it needs brake fluid and to rotate your tires based on his “ review of the car history” but then on the day I picked it up he said via phone that only service A was done” based on the review of history “( Which I’m relieved coz the cost is almost a 3rd of the initial info) Tips for customers out there is...Don’t wait, confirm what your car really need.

I did an emergency drop off due to a tire issue. The damaged tire was covered by my protection plan. The tire was not in stock and it arrived later then expected the following day so I had to leave the car an extra night.

Great customer service- staff went above and beyond and have done a good job of following up since to make sure I’m happy and things are running smoothly

Getting an appointment was easy... but felt like the advisor was not receptive to the problem that I described... Also the one thing that a customer sees after a vehicle has been serviced is the quality of wash and detailing... if that's not good (which in my case it was not.. I had to ask for a re-wash.).. makes me wonder about the quality of service which the customer cant see and judge!! Something to think about for Mercedes...

I took my in-warranty car here to address 4 issues that my mechanic found. The dealership wanted to charge me an $880 inspection fee ($220 per issue) to look at my car, which would only be refunded if they agreed with him.

Took my vehicle in for check engine problem. They gave me an estimate of $1300 for a DFE heater and $920.00 labor. I declined it and had it done somewhere else for a lot less.

Fist rate service. Plus loaner car. A little expensive but you know if there is any other maintenance needed you will find out.

Great experience!

Great help with a minor tire problem.

Kamil is the best seller he is our sales rep since 2016 and he is very good person

We have great experience . Now we got our 3rd E class.

Very bad service. I had to leave multiple voicemails to my service advisor and nobody returned my calls. I had to escalate the situation to the director to finally speak to someone. When I picked up the car, I noticed a large fresh scratch on the hood. I showed the service advisor the damage and he stated nothing he can do about it.

This is a review for the Service Center. I had an important recall I had to get fixed immediately, and my service advisor Charlie Fish was able to help me get it all squared away painlessly! Charlie was communicative and helpful through every step of the process. He was very understanding of my situation and how inconvenient it is to need a last second critical repair. The recall request was initially denied, so he helped me push it through which saved me the headache. The issue was fixed earlier than expected, and they even washed my car! I also appreciate that his team performed a thorough inspection, and even advised a few things I should keep an eye on for upcoming maintenance on the vehicle. Top-notch service! Thanks again for everything :)

Our service advisor, Susan Suliman is very courteous and helpful. She answered all my questions.

Went in for our 30k mile service and had a great experience. Edwin was our service representative and we couldn’t be happier. He was very attentive and I highly recommend him! Thank you!

I was referred by a friend to Goran Muftic to find my first Mercedes Benz car. He helped me with honest and great feedback about which car to get and he was attentive to my needs in the car. Everyone in the dealership was friendly and provided the best customer service from the minute I walked in to the minute I walked out. This is what sets apart one dealership from another. I am happy with the experience and feel even more attached to the car than I did with my previous vehicles.

My service guy Jay Falkner called me to let me know what?s going on of my car. Every thing went smoothly. Thanks to Jay!

very good customer service at Mercedes. Sales Manager Goran helped me pick the right car for me and gave me the best deal. I recommend him for anyone in the market for Mercedes Benz

Danny helped me out with a warranty repair. He was extremely professional and was able to have the car turned over quickly. They even washed the car before returning it! Overall a fantastic experience.

Good service clearly on the estimated. On time

Called for a service quote and she couldn’t find anyone, then put me on a call back list. That was 7 hours ago. Forgot this dealership ! Absolutely NO professionalism whatsoever.

Because the car I got has problems and I came back before the 5 day 250 miles and The used car manager told me to keep it and drive it for a month then bring it back during the 90 day warranty

Very good experience

Great Price, Horrific Customer Service MBSC Salesman: Kevin Hua MBSC Sales Manager: Safi Hatoum MBSC Finance Manager: Aaron Riddle The E400 would be my 12th Mercedes, second car purchased from MBSC. Out of all my years and all the Mercedes I’ve purchased this is by far the WORST customer service (communication) I’ve experienced from a Mercedes Benz dealership. I’ve had the worst communication with all levels of MBSC from the salesman Kevin Hua, the Sales Manager Safi Hatoum and Finance Manager Aaron Riddle. To Aaron’s credit he’s given me the most information. The process was so botched that the price of the car dropped while waiting on information. As of today 26 Apr I’m still waiting for the refund check of $400, the title to the vehicle as well as the vehicle itself. The reason I’m given Mercedes Benz of Stevens Creek (MBSC) a 1-star is because my previous experience was the complete opposite of this one. The 1-star is for the price. The lack of communication was so poor I called Mercedes Benz Corporate and requested they make contact with the dealership but they were unable to reach any of the 3 folks and opened a case to help get someone’s attention. During this experience I can’t understand why MBSC made buying a car such a horrible experience for me. My son will be turning 16 this year which means I’ll be purchasing another Mercedes in the not so distant future. Given what I know of MBSC I’ll search their inventory find a vehicle with a great price and try my best to get another dealer to match it. One thing I know about the Mercedes brand is The Best or Nothing. Unfortunately I can’t say the same for MBSC and it’s staff and how I’ve been treated. Communication is free, however the lack of communication will cost a whole lot more. Timeline of E400 purchase from MBSC: Friday 5 Apr - request a PO on an E400 Sat 6 Apr - received PO on the E400 Tues 9 Apr - MBSC received my check for the E400 Thurs 11 Apr - I received and signed the contact Fri 12 Apr - MBSC received signed contract Tues 16 Apr - I received an email stating the price of the car was lowered by $400 Thurs 18 Apr - Aaron R. emailed me stating he received confirmation of transport. I understood that to mean they would be picking up the vehicle from the dealership. Thurs 25 Apr - I was contacted by the transportation company As of today 26 Apr I still haven’t received the car, the title or the $400 check. I pray no one else will have this experience. Mercedes, the BEST or NOTHING!!!

Great Price, Horrific Customer Service MBSC Salesman: Kevin Hua MBSC Sales Manager: Safi Hatoum MBSC Finance Manager: Aaron Riddle The E400 would be my 12th Mercedes, second car purchased from MBSC. Out of all my years and all the Mercedes I’ve purchased this is by far the WORST customer service (communication) I’ve experienced from a Mercedes Benz dealership. I’ve had the worst communication with all levels of MBSC from the salesman Kevin Hua, the Sales Manager Safi Hatoum and Finance Manager Aaron Riddle. To Aaron’s credit he’s given me the most information. The process was so botched that the price of the car dropped while waiting on information. As of today 26 Apr I’m still waiting for the refund check of $400, the title to the vehicle as well as the vehicle itself. The reason I’m given Mercedes Benz of Stevens Creek (MBSC) a 1-star is because my previous experience was the complete opposite of this one. The 1-star is for the price. The lack of communication was so poor I called Mercedes Benz Corporate and requested they make contact with the dealership but they were unable to reach any of the 3 folks and opened a case to help get someone’s attention. During this experience I can’t understand why MBSC made buying a car such a horrible experience for me. My son will be turning 16 this year which means I’ll be purchasing another Mercedes in the not so distant future. Given what I know of MBSC I’ll search their inventory find a vehicle with a great price and try my best to get another dealer to match it. One thing I know about the Mercedes brand is The Best or Nothing. Unfortunately I can’t say the same for MBSC and it’s staff and how I’ve been treated. Communication is free, however the lack of communication will cost a whole lot more. Timeline of E400 purchase from MBSC: Friday 5 Apr - request a PO on an E400 Sat 6 Apr - received PO on the E400 Tues 9 Apr - MBSC received my check for the E400 Thurs 11 Apr - I received and signed the contact Fri 12 Apr - MBSC received signed contract Tues 16 Apr - I received an email stating the price of the car was lowered by $400 Thurs 18 Apr - Aaron R. emailed me stating he received confirmation of transport. I understood that to mean they would be picking up the vehicle from the dealership. Thurs 25 Apr - I was contacted by the transportation company As of today 26 Apr I still haven’t received the car, the title or the $400 check. I pray no one else will have this experience. Mercedes, the BEST or NOTHING!!!

Charlie Fish is hands down "THE BEST" service manager ever!! He responds quickly, his communication skills are excellent, and he always has his client's best interest at heart. Highly recommend!!

Good experience with sales. We were helped by Jared Borja-Perez. He understood our needs and found us the vehicle we needed. The entire process at the showroom was smooth and did not take extra time.

I went in this week for a service maintenance on my E300 and Susan Sulimani was the assigned service advisor for this job. I could not be happier with the top notch service she has provided me. The car was ready on time and she went above and beyond to have my car washed and vacuumed. It was such a pleasure to deal with Susan and I will definitely request her on my next service. Thank you Susan!`

They are very accommodating to my schedule and other considerations. They picked my car up, they fix it, give me a loaner, and I have no worries. And I really like dealing with Steve Kurtzke

Excellent service. I very appreciated focusing on the diagnostic-only I requested. Since my car is now 15 years old a few repairs don't make sense (brand new anti theft horn) but some maintenance does. I got every potential issue listed worth every dollar spent on diagnostic.

I recently worked with Kamil to purchase my vehicle at Mercedes-Benz of Stevens Creek. He was very accommodating, patient and informative. Kamil worked with my vehicle want list and found me the exact one I was looking for. I felt confident with my decision on the vehicle after going over the details with him. This dealership is attentive to customer service and made the difficult task of purchasing a vehicle quite easy.

I had a great experience at the Stevens Creek dealership. I took my car for a routine service. The most impressive was that the rep greets you from the moment you drive in the car until you pick it up. Everyone walks around with a tablet and there is no paper flying around whatsoever. Keep moving forward MB!

They are very professional, and every details checked. I liked their work ethics...

Their service is terrible, I did 10K maintenance with them, they even don’t give a car wash after maintenance. More terrible thing is that, my front tire is broken after hit the hole in the high way before send to them, they didn’t even found the front tire is broken, and handed car back to me without notice, it was found by myself, I think they are very unprofessional and unresponsable.

Our service advisor was very professional. The car was ready sooner than we expected.

Had a pleasant time at this location, staff was amazing with the upmost professional manner I believe anyone could receive, Harlin made this experience one not to forget, I will for sure return to this location in the future.

Nate was outstanding, as was entire staff. First class!

We got our car last Saturday. Vo helped us a lot. From choosing the right car to everything we need to have, he is very helpful and professional. Everything went very well. Definitely recommend Vo and this store to have your new car.

John Stansbury is a wonderful highly competent and skilled service advisor. He has been my guide and helper since I purchased my car. He is helpful, honest, courteous; and smart. I am extremely happy with the service provided at smythe dealership🥰

Jake Tran handled my issue and service quick and efficiently. In and out fast. Appreciate this response because I was going on a trip with the car. Thanks Jake!

Special thanks to Charlie Fish as the service supervisor. He is very professional and capable. But some of the service advisors over there are less competent.

The first time coming to get work done and I leave with additional issue them what I had when I first came inn. Then to be told after explaining the ADDITIONAL issues after getting work done, to be told It'll cost me $220.. Now having to pay dealership prices I would think I should be given TOP QAULITY work!!! Where's the customer service.. :(((.. What or Who is upper management to help me resolve my issue???? I am NOT HAPPY :(((

Managers are really rude. Unprofessional in their business and always quotes too high prices for cars in comparison to other Benz showrooms in bay area.

Well the best part of taking my car into my personal service agent, Felix is that he calls me “Patty”! I’ve never gone by Patty but it makes me feel a lot younger than I am. So they have that going for them! They are awesome to their customers. Plus I got a free car wash 🤗

I booked a service for 10:10am at MB of Stevens Creek for my airbag recall. It was very good when I got there a few minutes earlier, a gentleman greeted me and took me to the reception counter. He also asked my name and told me my regular service guy was absent that day but they will find me another person. I then checked the car in, and waited in the waiting area hoping my service person will show up and tell me the estimated time so I can plan for the rest of the day. I waited and waited, nobody showed up. It’s now 11:30am so I went to the reception and asked what’s going on. It turned out the newly assigned service person was absent that morning. I was given a name card and told I should call that person if I don’t receive a call by 2:00pm. So I took a shuttle to my friend’s home. I called around 2:20pm as I didn’t receive a call. I got a voicemail. At 3:30 I finally received a call from my service person. He told me the car won’t be ready that day but next morning. I wasn’t offered any loaner car. I was thinking how I can get home that day and I need a car for next day so I called back. Voicemail again. I called the office wishing to ask if a loaner car is available but I was transferred to him and he didn’t pick up. I had to go back to the dealer and talk to someone that I need a loaner. Before I arrive, my service guy called and told me he was able to find a mechanic to work on it and it should be done after 5:00. It’s after 4:30pm now so I was glad I didn’t need a loaner that day so after arriving at the dealer, I waited in the waiting area for the car to be ready. It’s 6:00pm, nobody called me. I called my service person. Nobody picked up my call. I thought since it started late, maybe it’s taking time so I waited. 6:30pm, still no call. I went to the reception (thanks God they are still there) and asked if my car is ready. They found the paperwork from the pile. It’s been there since when? I was expecting someone calls me when it’s done!!! I wasted my whole day waiting for the airbag to be replaced. There is no coffee or water in the waiting area. This is the worst service I received from MB of Stevens Creek. My husband also complained about its service. I am seriously thinking to get a Japanese car next time as their dealer’s service is much better. The management, please think how to improve your processes, keep your customer informed and happy!

Great staff... everybody was helpful and delivered quick and supportive service. New facility is outstanding.

We came here to return our old lease and look at options for a new lease. We we're initially helped by Tony who was good and came back the next day as we stopped at a few other dealerships between. The next day we came back and we're helped by Slava. Slava was great as the promotions changed overnight so we needed to renegotiate but we're able to come to a great price. Slava was a great personality and explained everything thoroughly. I would come back and recommend him and this sales center without hesitation.

We came here to return our old lease and look at options for a new lease. We we're initially helped by Tony who was good and came back the next day as we stopped at a few other dealerships between. The next day we came back and we're helped by Slava. Slava was great as the promotions changed overnight so we needed to renegotiate but we're able to come to a great price. Slava was a great personality and explained everything thoroughly. I would come back and recommend him and this sales center without hesitation.

My car was having some issues and needed immediate attention. Was referred by a friend to get in touch with John S. The dealership was a bit out of the way for me, but I'm glad I listened. John was able to get me in and out the following week. Quickly diagnosed the issue and worked to solve it quickly. Kept me up to date on all things. Thanks John and team!

Unparalleled customer service. Cannot think of going anywhere else for both buying and servicing my cars. My service manager Edwin Luna went above and beyond my expectations to cater my needs. Thankyou Edwin.

This ranks as one of the worst experiences of my life. Absolutely dishonest!

Steve Kirksey, our service provider, goes beyond what one expects. He is courteous, prompt, and extremely professional in all of his dealings with his customer. He is a great asset to Mercedes of SV.

Все оперативно и качественно

The service was excellent and everyone was so helpful. I can’t say enough about how good the customer service is.

We are having a VERY UNSATISFACTORY used car experience. The dealer advertises a thorough "worry-free inspection" and a 5-day money-back return policy. Don't believe it. We bought a used car, with all of these assurances, and had our own mechanic inspect the car three days after purchase. The mechanic found unsafe rear brakes (10% remaining) and a cracked belt. I contacted the dealer, because it was either they pay to fix it or we would return it within our 5-day window. The dealer said "fix it, send us the bill, we will reimburse." So we did that. THREE MONTHS have passed, involving numerous emails, numerous phone calls, and I have not been reimbursed. This is not the service I expected. Not in the least. I am left with no alternatives at this point, and them owing me more than $500.

Excellent service and affordable price

Personal service from Service Advisor that we've had since we bought our first car here years ago. He keeps up with our cars, always looking out for us, and makes sure whatever we've brought our cars in for is done perfectly.

Dont purchase from them,they acam you into buying cars that break down. They wont fix them. They promise you but they dont comply..

Advisor was great. Other stuff not so hot. Cashier department not so good. The person attending was confused on how to operate the system because apparently it said I already paid. After multiple attempts he finally got help, also was helping the person behind me while I’m just standing there. Not sure if this is the most professional manner for a customer facing position. Gave me the paperwork back and didn’t even tell me where to pick up my car. The best thing comes when my car arrived. The interior was dirtier than when I took my car in (my car is less than a year old) - someone left a Nutter Butter left over paper wrap in my car and there were scrapped all over the place around the center console. Totally unacceptable. (Got picture to share if you’re interested to see this)

Pretty good experience. Much better than MB Fremont. I will do service here.

Great service as always from the service team on Stevens Creek!

Great Service and Great People to deal with.

Went in for 40,000 mile service. Had 2 additional problems including an axle that needed to be replaced, which I was not aware of since it was not obvious from driving the car

Stevens Creek Mercedes is very professional and efficient. The General Manager and staff created a lovely buying experience. I am in ❤️ with my new CLS 450, Peter Nguyen proved to make everything seamless & very effortless. Please ask for Peter Nguyen he is a “ROCKSTAR”!!!!

Great Service and Great Job.

Excellent service there. Big THANKS to Danny Ho

Good experience. Helpful sales who pointed to us a car we can afford.

Overall is good So far I have good experiences there. My service advisor is good and staffs are friendly. I will definitely would recommend this dealer to my friends

Great customer service, from test driving the car to the paper work. Very seamless.

Excellent selection, very professional staff.

Warning: service quality has dropped dramatically! - Vary bad maintenance experience I planned to do my maintenances, but the service advisor was very rude to me, and added lots of items and wanted me to replace two rear tires. My tires were totally ok, so I rejected and just did the maintenance. The next day after I got my car, I found that one of my rear tires was broken, so I went to Mercedes-Benz of Stevens Creek immediately and showed them the issue. They said these were not their problem. Finally I have to pay extra $770 to have my two rear tires replaced. When I got my car, I found that they were so unprofessional that they did not put two new tires to the front of the vehicle. - Unhappy shuttle experience On the way to my destination, the Mercedes-Benz of Stevens Creek shuttle driver called his colleague, and complained, “Why don’t you take this guy? There is a lot of traffic and I will miss my doctor appointment.” What do you feel if you are a loyal Mercedes customer after hearing this? - The service discount is a joke Every time I received a discount, the valid time period was very short. But I had to wait for a long time before the earliest appointment time was available. When I was able to attend the appointment with Mercedes-Benz of Stevens Creek, the discount expired. If I called them and scheduled appointment with them before the discount expired, they refused to give me any discount, stating that the discount would expire when I went to the appointment. - They do not work for recall I have received a couple of recall mails from Mercedes, but every time I came to Mercedes-Benz of Stevens Creek, they said they do not have parts and can not work on the recall. I was a 4 years loyal Mercedes-Benz of Stevens Creek customer, and used to give 5 stars to their customer survey. But recently I found the quality of their services had dropped dramatically, I was very disappointed with them.

I would highly recommend this dealership. After going to other dealerships I was disheartened because I kept coming across salesman who would not offer me what I was looking for. However, when I came here as a last effort to find my dream car, they immediately took it upon themselves to find the car in the color and price point I wanted to pay. I really appreciate how courteous they were through the whole process. I’m extremely happy and satisfied with my new purchase.

Good service, helpful people..

My car was in for routine service and a recall issue. I needed a loaner, which I received no problem. No problems at all with the experience.

Great service

Great service and kind people

Bad service, I left my key to the drop box, and it was lost!

Car took a bit longer to repair than I'd like, but since I had a loaner car for the period, I'm still pretty satisfied. My car was returned with a very good wash.

I like my adviser who is very prompt and try to do very efficient. But this time, when I go to pick up my car, my car was not washed. Alex took the car himself and wash it, but I had to wait 30 more minutes.

I have recently got a C300 2019 for lease and had an amazing experience with MB of Stevens Creek. I would personally recommend David Hashimi, a wonderful sales staff who was very patient, helpful, polite and friendly. David has given me a great deal on the lease for 3 years. None of the usual car sales pressure or games. Highly recommend this dealership.

I'm having issues with the transmission where I will be driving at 40/50 miles per hour and the car will go into neutral on its own. This doesn't happen often, but when it does, it turns into a highly dangerous situation. The dealer says they can't find an error code and the only way they can replicate and verify the issue is for them to drive the car until it happens again. This could mean one week, one month, or whatever. Not happy with this issue that remains unresolved.

Great sales staff - made a quick purchase

Charlie Fish is a great advisory. He is knowledgeable and he could tell right away what was the issue with my car. He regularly gave me an update on the status. My car was flawless when i picked it up.

Friendly and not at all pushed atmosphere. Knowable sale staff. Truly a first class experience.

I recently had an issue with my MB while on a trip with family. Susan Sulmani was did a great job getting my car's issue diagnosed quickly even though the shop was jammed. We were back on the road within a short time. Thanks Susan!

When you buy a Car at Stevens Creek Mercedes do yourself a favor and ask to have Susan Sulimani , Asst. Svc Mgr, as your account manager. She will do her very best to make your Mercedes experience a great one.

Very responsive to our needs and completed the repair in a timely manner

Great service, professional and very curtious office personnel, especially my service advisor Edwin Luna who is a very knowledgeable, and professional young man. I think everything about this place and the quality of their service deserves a five star status. Keep up the good work Auto Nation Stevens Creek, San Jose

Bought a used Lexus , sales man Eddie did a great job. Car had problems after I bought it, not only they fixed all problems at no cost, they loaned me Mercedes car while car was at workshop. Reach out to Edie for best sales man service.

Have just leased my C300 and had a great experience with the Sales team. Marvin Squig was really parient and offered us good discounts and a very good deal. After we were done with the negotiations, then we went to sign the papers where we were very well treated and more good deals came when we had to choose the insurances. No pressure, and good pricing. At the end, and that was our first MB, before we got the car someone explained the most used features of the car, and that was a really thorough explanation. On top of everything, the car is a real delight to drive! I’m over the moon!

Thanks to Jake Tran, always provided great service, thorough through, polite and warm.

Great service, professional and very curtious office personnel, especially my service advisor Edwin Luna who is a very knowledgeable, and professional young man. I think everything about this place and the quality of their service deserves a five star status. Keep up the good work Auto Nation Stevens Creek, San Jose

Bought a used Lexus , sales man Eddie did a great job. Car had problems after I bought it, not only they fixed all problems at no cost, they loaned me Mercedes car while car was at workshop. Reach out to Edie for best sales man service. I had to come to write this review after my bad experience for another used car at brand name dealer. I wish Eddie had the car I was looking for, I would not have gone to any other place.

Timely service -good recommendations - not pushy. Responsive.

Great Service!

Raul was awesome! He took care of all of my car's needs quickly and efficiently and kept me abreast of the progress throughout the entire process. Raul was super professional, knowledgable, and gave me amazingly good customer service. Though San Jose is a bit far from San Francisco, if all of the employees there are as good as Raul, I would consider making the Stephens Creek Mercedes Benz my preferred car service center. Thanks, Raul!

Great customer service.

We purchased a vehicle online from Mercedes-Benz of Stevens Creek nearly 1-month ago and have yet to receive the title and other related paper work. We have called the dealership and the salesman numerous times to no avail. Kind of running out of options...

Karim in sales was amazing and Used car manager Iyad showed so much to make sure I am satisfied.

They have Great service, Great cars, great prices.

Mercedes-Benz of Stevens Creek, I bought a used Honda with odometer of about 90k. But I should saw three warning signals of engine, VSA, and exclamation mark in three days. Then, the car started to shake forward and backward during driving. I know an used car cannot be perfect, but I think a dealer shop must at least let me avoid initial serious problems. The only one thing good of the AutoNation in my experience is that they repaid all my money back, because I could meet the serious problem within 5 days of repayment warranty.

Mercedes-Benz of Stevens Creek, I bought a used Honda with odometer of about 90k. But I saw three warning signals of engine, VSA, and exclamation mark in three days. Then, the car started to shake forward and backward during driving. I know an used car cannot be perfect, but I think a dealer shop must at least let me avoid initial serious problems. The only one thing good of the AutoNation in my experience is that they repaid all my money back, because I could meet the serious problem within 5 days of repayment warranty.

Ellen L. is one of the best and cute professional Mercesed-Benz of Stevens Creek, Ellen L. Thanks to Her for the nice deal of stylish German car!

Excellent sales and service experiences for forty years. Fine staff but so large it is somewhat impersonal. But not overwhelming large as are Fletcher Jones dealerships.

I have to wait for my car for almost 8 hours with car's regular yearly maintenance they do, which they promised to be completed in 1.5-2 hours. I didn't experienced something like that with any other dealerships in Bay.

Got the 4 year maintenance package and have the vehicle serviced here 3 times so far. I have to say the service each time lives up to the expectation of Mercedes. They gave me a loaner car each time, wash my car and clean the inside, updated my gps map... they even replaced the battery for my fob, and fixed the cup holder for free.

On time, took extra care and would definitely repeat and recommend

Troy Schalk is an Excellent service advisor, he did a great job. We are pleased with the service.

Another Rip off. I leased a MB back in 2016. My lease ends 3/10 and I just found out that all my paperwork related to DMV was processed on 3/8. No one told that this will cause problems when returning the car. The problem: Lease end 3/10; car registration ends 3/8. How am I supposed to drive car for another 2 days? When speaking with Sales manager George about this problem; without having any shame he said pay the registration fee. So I pay fees for whole year just to drive car 2 more days. They fool customers when buying the car and then when returning it too. NEVER EVER GOING TO DO BUSINESS WITH THEM. BEWARE!!

Muy buen trato

Their parts department sucks. You get no help from them thru their online store. I email them twice about parts availability but no response. I finally placed an order but unknown ETA so I told them to cancel the order. No response to email but they cancel the order.

Once again, I am very happy with the service I receive at Stevens Creek Mercedes! Susan Sulimani is the only person I have always trusted to handle all my car services. She is fabulous with her service. Her responses are prompt and diligent. She is the assistant service manager at Stevens Creek Mercedes. Susan's Customer Care skills are A +, she makes sure all car issues are addressed to the minutest detail. Extremely professional and meticulous in recording the problem, having it fixed as well as reporting back to us on day to day progress. She is very friendly and accommodating. All the other staff is equally competent and professional!

Buenísima la atención de todos. siempre rápido y buen servicio.

Pleasantly surprised how easy it was for me to get my car. The guys were very nice and professional. They women that worked there were very friendly. I would definitely recommend this dealership to anyone.

Everything was great. Friendly people and great service

My experience was overwhelmingly positive and will use this place but stay away from Fremont Benz and specially kimo or nikooo advisor he is trying to charge you and cheat you for no reason . I don’t like to go Fremont service center and dot suggest anybody to fix your Mercedes.

The great service provided

Mercedes Benz at Steven's Creek is by far the best place to buy, lease, service your Mercedes Benz. I've had great experience working with Jim duffer, Mark Arnold and others in the service and lease renewal teams. The service is often prompt, the supervisors keep you posted on the progress and the place also has a good waiting area in case one needs to spend a few hours working from there while the car gets done.

As always service on my vehicle was finished before the promised time, cleaned and washed inside out. Dropping off, getting a loaner, and pick up was quick and easy. Danny Ho was prompt, courteous, and explained the service thoroughly. These are the reasons why I’ve been getting my vehicles serviced here for almost 20 years and will continue to get service here.

The only think they cared about was, " we are auto nation the great" that kinda attitude is really not welcomed nowadays.

In my opinion, car shopping and buying has a bit of drudgery to it. The team (Ellen, Nick, et al) at Mercedes Benz Stevens Creek made the process easy. Their attentiveness and honesty (read, not a bunch of car sales person b.s.) is what stood out for me. Haven't experienced the service side yet, but I'm expecting a similar review.

I have excellent Customer Service experiences during this visit.

I have an excellent customer service experiences during this visit.

Jorainna is very helpful and responsive.

Great service all around. Susan Sulimani my service rep is top notch and ensures I am completely satisfied!!!

Eddie Peregrino helping me from A to Z. He such as a good person and honest salesman plus a very good customer service ..I highly recommend to him..👍😁🌷Thank Eddie you are awesome.. appreciate all your kindness helping. I also Thank to the Goran Muftic plus sale manager as well..*****👍😁🌷 Jay Falker and Steve Jordan both are wonderful !Excellent service!!*****plus! 😁

Easy and fast purchase with amazing sales team!

Nice adviser willing to help and get an experienced technician to fully address my rattling noise on sunroof.

3.0 star rating 2/27/2019 Updated review So a year later I scheduled the B service maintenance and was told they would need the car for 4 to 6 hrs. I therefore scheduled a loaner car again. When I got to the service intake area I sat in a line and watched as cars in front of me were greeted by service writers. I started to notice that the service writers were attending to the cars behind me as well. "Be patient" I said to myself, they are very busy. After another 20 min I was the only one sitting in a car. Hmmm. I went inside to inquire at the service desk and was asked who my service rep was. When I mentioned Joseph's name I was informed that he no longer works for Stevens Creek Mercedes. ???? So this was supposed to explain why no one approached my vehicle??? They eventually got someone to check me in. "Nate", told me that there were no more loaner vehicles available. I mentioned that I had confirmed the loaner the day before and he apologized explaining that they only have so many loaners and if customers do not return them when expected they run out. I live in Santa Cruz and had an important medical treatment in the early afternoon. I asked what options were available but was met with a blank stare. He did offer to reschedule but I did not want to go through that commute hassle again, rain, accidents and all. To his credit Nate did offer to fast track the maintenance and indicated that he might be able to have it before noon. The car was ready at 11:30 and that worked for me. So three stars for courtesy and fast service, minus one star for stiffing me on the loaner, minus another star for leaving me sitting with no service rep assigned. In future I will be looking for other options when I need service.

I purchased a beautiful GLS450 on 1/15. It arrived on to me Louisiana on about 1/20. I parked in my garage and that’s the last time I was able to move it. Still haven’t gotten everything I need to register my truck. So over 1 month sitting in garage. I reach out only to get excuses when mail emails are answered, which is rarely by the person you really need to communicate with. I know that this review will be challenged but I have email file to back up my claim. I even had my local DMV to get involved and they to have all but giving up on this fiasco. The only bright side to this is a young lady named Alexis who deals with titles but not the money that was paid by me for tax and titles. She went above and beyond to try to have this resolved but still I have no check. Just another promise that today the check will be in the mail 😏. I won’t leave out the fact that a check was received about 10 days ago(a month after purchase) but for the wrong amount. Easy fix, right? Nope! STILL NO CHECK! I don’t normally write negativity but I’m at the end of the rope!

I have been coming to this place for 30+ years and have always been happy with their service, especially after I started working with Danny Ho.

Good service.

As always wonderful people, wonderful service. Just what you’d expect from a first rate organization.

Service has deteriorated, did not receive call-back from service adviser, was not notified of work completion, and vehicle was not cleaned.

Very professional and accommodating. My sales agent Val was extraordinary and helped me through out the process. 10/10

I needed to get my radio 'code' because of a recent change of battery. When I first called, I was given a code, and was told that if it did not work, I would have to come into the dealer and get it set, but that the service would be free. So I said, "Can I make an appointment now, so that if it does not work, I already have an appointment? And he told me, "No, you do not need an appointment, just drop in. It is like a 15 minute process" The code which I was given did not work, so several days later, I called to verify that I could just drop in, or whether I needed an appointment. This time, it was a lady whom I was speaking to, and she said "No, you do not need an appointment, just drop in. It is a 10 minute process". So the following Friday, I took time off from work and went in to the dealer. I checked in with the receptionist, and was told to go to the waiting area, which I did. Half an hour later, nothing had happened, so I checked with the receptionist, and she called to the repair shop. Then she told me, "Sorry, things have changed, and now you need an appointment for that service, and we cannot do it now". Needless to say, I made an appointment for a week later (The earliest that they could do it). So once more, I had to take time off from work. I checked in and they took the car. An hour and a half later, I was told it was ready, and when I retrieved the keys from the Service Representative, he told me that it wold be $95.00 !!!!!!!!!). I explained to him the whole ordeal and I refused to pay.

I was a bit disappointed this time with my service experience. Historically, my experience has been extraordinary and this time it was not. I’m not sure if it’s because I don’t have a new car anymore or what the issue was but the overall feel wasn’t the same. It used to feel like MBZ would do all they could to make their customers happy. This time was definitely not the case. I spend extra money to have a tire package on my car. I am in the dealer fairly frequently to have service done. I was there this time at 74,000 miles for my 80,000 mile check. There was a nail in one of my tires and they wouldn’t cover it on the package because it only covers tires with 3/32 of tread and I had 2/32. All my maintenance records say “tire tread ok”. Then why all of a sudden is it a problem?!? Not ok. Also, I was there on 1/18 because something was dragging under my car. A lovely gentleman in the cashiers office helped me and brought my car back to the technician to have them put screws in it to secure it. This visit, apparently permanently fixing that is over $1000?!? I cannot pay for that plus the maintenance so declined at this time. My paperwork says “customer refused service”. Ummm I don’t think so. I declined at this time due to finances. I already was out $2000! Overall a bit unhappy. I was convinced I wanted a GLE next. I’m now looking at Audi’s and Lincoln’s.

Professional reception. Jake is great taking care of customers. Lack of shuttle service. Had to wait almost one hour despite the fact of reservation. Ended up taking a ride with a friend. Tire pressure was reset at 35lb front and 36rear, not sure if this is spec.

The repair customer service representative was very courteous and friendly. The repair was thorough although it takes some time. The loaner car was convenient.

I took my car for annual service and they gave me an excellent service promptly. Susan was helped me on time with excellent explanation and excellent service. I am very happy with her service.

Sales representative Wilson Huang was extremely helpful and provided prompt information throughout the entire process.

I am really disappointed, two times I had appointment, and 2 times they didn't wait for me. I waited for appointment first time 2 weeks, second time 1 week. My crack became super big during that time. Now I am waiting my car 1 week, they did not give me car for replacement... They didn't have wind shield for my car, I was waiting appointment 1 week and they didn't prepare it for me... I feel bad,I have premium car , I pay for expensive service, but I got missed appointments, no car for replacement for more than week, and waisting of time and money .

Scheduled appoinment to change airbags at 9 am. Their mechanic was either a no show, got laid off/fired, and mercedes stevens creek didn’t bother to contact me about the change. I was still getting automated messages about the 9 am appointment until three days ago. Until I arrived, they told me and changed their appt to 2 pm. Their messy scheduling wasted my time. If I ever have to return to this Mercedes dealer for anything and hopefully I don’t, it would be with skepticism. Please make sure your schedule is not full when you bring in your car, you might waste time waiting.

This was for a seat belt recall service. The service was done on time as promised, I got a ride home, and the car was nice and clean when I got it back!

update: 2/17/19 After more than 3 weeks of purchasing a car from MB Stevens Creek, I still haven't received my spare key nor owner's manual as promised at time of purchase. I've left 2 voicemails to the salesman, 1 to his manager and ended up reaching out to MB customer service directly to mediate as I cannot even get an answer from the dealership after the purchase. I tried reaching out to the GM as per the reply on this review and it's a generic number and am being told 'He isn't available'. Terrible buying experience, get anything you need upfront as they don't care about their customers after the check has been cashed.

Great service management

The service is always OUTSTANDING and Steve Kirksey is the BEST!

great service with polite advice

I purchased a car 3 weeks ago and had a terrible experience. The purchase took over 4 hours and I still haven't even received my spare car key or owner's manual (wasn't found at time of purchase). I've had to escalate to MB to get help as the dealer wouldn't answer my calls.

Great service from Danny Ho! Would highly recommended Stevens Creek Mercedes

Service department claimed the engine was "seeping oil". The vehicle had just come from a full service performed by a private Mercedes shop (Mercedes Master-certified mechanic). The claim was found to be incorrect - the engine is NOT leaking oil. My experience is this service department creates false and unverifiable claims for extra business. They also claimed the brakes needed immediate replacing (3mm). Actual brake thickness was found to be sufficient (5mm) until next 10k service. On the positive, check-in process was good, quick, efficient. Loaner car process was smooth and simple.

Great service, they always deliver as promised.

Invoice states that all fluids are topped-off and car is washed. Neither was done. Just afweul service considering I spent $55k on the car.

Jay Is great to work with.

Great service during my recent purchase. I highly recommend this dealership. Slava takes personal care of his customers.

I love my service advisor, Danny Ho. He is always very pleasant and always gives exceptional service. I like that I am assigned the same advisor every time I have an appointment. I always feel taken care of by him.

Great service.

Attentive professional service; very timely on start of appointments and completion of tasks.

My advisor Troy is the best. He is so accommodating, efficient and so knowledgeable. You also have an excellent employee where I checked out a loaner car. Since my car is a 2010 C300, the CLA that was given to me looked a lot different with all the new structure on the dashboard. He was kind enough to explain the features to me before I took off. He was very polite and professional.

It was excellent service. They gave me a ride to my work and picked me up from my work when a car was ready to pick up. Of course the problems was fixed in short time and more than that they had touched up service for some spots that showed scratches. I was very satisfied with their service. Specially Jake who served me the day was very nice and professional.

If a quality experience is what you’re looking for whether purchasing or servicing this is where you need to be!!!!

I didn't originally purchase my car from this dealership, it was sold before I made the move. I've had a great experience from the service department at MB of Stevens Creek. Even if they didn't have a car for me, the shuttle service has been good, professional and the drivers are great conversation. My service advisor Nate Jones is fantastic, professional, courteous, is up front on time and expectations and is a pleasure to work with. There's no upset on the services, if there's any issues or anything the car needs, Nate is quick to bring it to my attention. I definitely recommend them.

I recently moved to the U.S. with my wife in regards to work. I needed a vehicle suitable for my needs and we decided that we would go with the GLC. It wasn't until Hanif stepped in, and was able to communicate with us, he really understood what we needed, and provided us an offer we couldn't refuse . Within a matter of minutes, the deal was confirmed and we walked out of the door with a new vehicle thanks to him. We highly recommend him because he understands what people like us need and saves you time.

I recently moved to the U.S. with my wife in regards to work. I needed a vehicle suitable for my needs and we decided that we would go with the GLC. It wasn't until Hanif stepped in, and was able to communicate with us, he really understood what we needed, and provided us an offer we couldn't refuse. Within a matter of minutes, the deal was confirmed and we walked out of the door with a new vehicle thanks to him. We highly recommend him because he understands what people like us need and saves you time.

The experience here is truly 5 star from start to finish, every person I worked with was highly competent and charming to work with - and truly went the extra mile for the customer. Rare these days to find a place that values their customers like they do. What a team! Will be driving extra for this level of service.

Hanif was amazing with my purchase - I love Mercedes but if hanif was selling anything else I would’ve purchase that.

Because I ordered a 2018 SL550 in July of 2017, there was a bit of a wait. Storms at sea also contributed to a bit of a delay. Despite these factors, I received my SL550 in November exactly as I had ordered it. I absolutely love the car. My sales rep, Dusan, was there the entire time to guide me and to answer all my questions. He made the process of buying my car so simple. I'd use him again should I buy another Mercedes. Everyone from the receptionist, to the parts department, to the finance people, to the technicians who helped me learn how to operate the car were accessible and friendly and extremely helpful. If I was asked if I would recommend this dealership to someone interested in buying a Mercedes, my answer would be a resounding "YES". Thanks to you all. R.E. 02/01/19 On 01/28/19 I brought my SL550 in for it's first service(only 2242 miles but tired of seeing the reminder on dash). It should have taken only a part of one day to complete the job. I got a call from my service advisor that during the wiper replacement, the tech cracked the windshield. I was told that the glass had to come from the East coast so it would take 5 to 7 business days to arrive. That is where I am at this time...waiting. I DO have a loaner, however. R.E.

Friendly. Attentive. Always follow-up.

The service is always excellent. Everyone takes the time to answer my questions and explain things to me I don't understand.

I always bring our GLK to Steven Creek Mercedes dealership for services. They always perform all services that our vehicle needed within the promised time.

Great experience! Ellen and the whole team have been amazing.

Just happy to get my car back

Jake from Stevens Creek Mercedes did a great job servicing my car. He's friendly and open to communicate. Satisfied.

My last experience at Stevens creek Mercedes was not a happy one. 1) I chose shuttle service when I made my online appointment. When I dropped my car off, I was told that there is no shuttle service on Saturdays. Why was I able to select shuttle service when I made the appointment? 2) I was told that they would call me early in the afternoon to let me know when my car would be ready. I did not get a call until 4pm 3) When I called to check the status, I was put on hold for 35 mins and after that long wait, I was asked to leave a message. Really? That was bad customer service.

CLA 45!!!!

Came in for a recall service. Appointment was at 8:50, it was supposed to take 2-3 hours. I told them I need the car by 1 and they said that shouldn't be a problem. I called to see if it was ready at 12:30. I left a message and an hour later they called to say it would be another hour and a half. I walked around the lot to see my car sitting there not being worked on. I ran into the mechanic who told me he was just coming to get it and it would be another hour or more. Ugh! I left my service advisor a message that I was not happy to find my car in the lot and that I was in the lobby waiting. 40 minutes have gone by and no one has approached me about the situation. I'm writing this from the lobby right now. If scheduling the appointment wasn't so easy this would be a ONE star review.

This is my second car I bought there, I really happy with the serviced and the people there are nice and friendly, every time I bring my car there for the serviced they are doing great job and fast, I liked Edward he’s my favorite one, always honest to clients, if whoever wants to bring your car there for a service trust me you will happy with him

Customer service is hit or miss.

Solved the problem, held car while we were away

I have been welcomed by Marvin who provided me all the information I needed and even offered me a better deal than what I expected. His follow up was good and reassuring, he was always ready to listen to me to answer my worries and questions. All the process was smooth and the business discussion with Kamal very good. People at Mercedes Stevens Creek were really nice and made all my efforts easy. I recommend this dealership and I'm very happy with my new vehicle. Thank you!

Sent my E350 in for the 50K service and the detailing. Denny was very thorough. He discovered a problem on the break and repaired it under my extended warranty.

I was in the market for a newer car. I found the car I wanted, the sales staff was very helpful, the sales staff knew their stuff, no hassle and I was able to leave with my new car that night.

The whole service experience was very professional and courteous. The car was ready on in the promised time and clean.

It was a very good experience. I got a rental car when my car was on service.

I purchased a Mercedes CLA here and had an excellent experience. I had received a very competitive price over the phone/email with all the details and there were no hidden surprises at the dealership. Very friendly and responsive staff.

Very quick and easy 20k service that I had prepaid. A bit frustrated though as they charged me $96 for a tire rotation that you would think would be included in my 20k service.

SOS device activated as I had not done it early on when I received the vehicle

best finance department, excellent service

Peter (Cong) Nguyen was really awesome in helping and guiding me throughout the experience of buying the car and was really diligent in following up with me about all the questions I had Overall, the experience of buying the car from here was really good

check in was on time. responsive to timing of when car would be finished for pick up. complimentary wash was much appreciated. Also, my key needed a new battery as noted in the alerts but I hadn't changed it yet. the service folks put in a new battery and also left an extra battery in my car for the other key. very thoughtful and I hadn't asked for them to change it. just a small thing that made an impression and saved me time in having to go to the store to get a battery. much appreciated.

Would you recommend this dealer to a friend? Yes Did you purchase a vehicle from this dealer? Yes Why did you visit this dealer? Select one or more reasons that apply. I was having my car serviced/repaired

Overall experience is excellent. The sales is very helpful and I am able to make decision very quickly. Would highly recommend.

Carlos was patient and helpful. He answered all the questions and made me feel comfortable about everything

Jorainna Yao helped me brought my new glc 300. The whole process is very smooth and pleasant. I bought the car I liked at a good place. Highly recommended this store.

Good service received from Jake Tran Phuong from Benz of Stevens Creek Blvd, San Jose, CA

Professional staff and they always make you feel like a VIP.

Sales person is awesome, get the deal quick and easy. Only took 1 hr from start to finish and drive new car off the lot.

Sales Manager was very helpful. Great buying experience.

Do NOT service your vehicle here if you do not have a service package with them when you bought the car. The service department here is absolutely the worst. They rip your money off. I had dropped off my car in the morning and I specifically asked my advisor to apply a discount code that I received via email and showed him the email. Evening when I came to pay for the service at the cashier, I noticed that the advisor didn't apply the discount. He told he forgot to apply! How can one be so irresponsible? Is it that hard to note this down? When I asked why this was not applied to the cashier, the cashier was confused and hesitated to apply the discount because she had to do the paperwork again without the advisor being there as he had left early. I have had enough with Mercedes-Benz of Stevens Creek. I am moving on to another dealership where they are offering prices that are 150$ cheaper than what you guys offer and are also prompt on applying discounts. I have wasted close to 500$ on service over the past years comparing to what I came to know from other dealerships now. This is by far the most terrible experience I have ever had getting any product in my life and I am extremely disappointed and furious. I have 3 other close friends who all bought the vehicle here and are all servicing at this dealership and I have whole-heartedly advised them all to stop servicing at this dealership right away.

everyone was great. the only issue was the parking, very frustrating!

Although autonation says cars have 125-point inspection certificate, the car I bought has several issues: heater is not working, steering wheel turning sound, car shuttering when first starting the car. Really unhappy with my experience.

Recently purchased denali yukon great experience with Peter N. Would recommend to friends and family. Thank you everyone at Mercedes-Benz of Stevens Creek

Service department needs to be looked at by GM. Not attentive enough and seem to be there just for a paycheck rather than take care of their clients the way we expect to be treated.

I don’t usually like waiting for my car at the repair shop but the waiting lounge and amenities (coffee, WiFi, TV - maybe too many TV’s? - ) made this a pleasant experience. Service representative (Raul) was great - knowledgeable and checked in with my regularly.

I had an overall great experience (Marvin Siqiug) and bought a beautiful car . The only issue I am currently having is I still haven’t received my registration! 3months later!

Most reason I bought this car from AutoNation is the saleslady Jorainna Yao. She is really patient and helpful. I would also referred my friend to buy a Mercedes 2020/2019 GLE amg 43 next year to her. Also the car is beautiful ! Easy to handle and control. Very comfortable for a tall guy.

Jay took good care of me as always

Jay Falkner did a thorough job explaining what might be involved in a possible problem fix. He later gave detailed information as to what had to be done and helped us to get a 50% reduction in the price of the repair as a goodwill gesture from Mercedes Benz & the dealer. He has always been helpful when we have gone in for service work and is a 'straight shooter' when it comes to discussing service/repair issues.

The most frustrating thing was spending 2 hours at Mercedes Dealer which is involved waiting for Service Advisor and getting loaner car.

Dealer is verify helpful from the start of finding the new car till purchasing. And he keeps in touch how thing goes after getting car like explaining how to get the service schedule and done.

Took in my 2015 AMG E63 for an engine ticking sound. Their techs conducted a full analysis and concluded that the engine should be replaced. They generated a detailed justification in an authorization request to the manufacturer's rep for the new engine. The rep authorized it! I am very happy that MB stood behind their product to this level. Car was received with no issues and in a timely manner considering the extent of work done. Charlie Fish is the best Service Advisor around!

Excellent service, very nice loaner

Great service, while you wait.

1st class service everytime with Danny Ho. From beginning to end, he keeps you up to date on the status of your car.

All very good, as usual, especially Steve Kirksey. Completed on time. I much appreciate the home delivery service.

Very happy with the service received from advisor Tran ! Tran is very professional and courteous. Thanks a lot !

We're Audi owners, used to own Mercedes in the late 80s and early 90s. Since there's no high line EV's except the B class and i3, we found our 2015 B class here on Auto trader for our mother. Slava was a great sales consultant, professional, patient and extremely knowledgeable about MBZ. We went back 3 times before we made our decision to purchase the car. Yes, I wore shorts and t-shirt and Slava still let me to test drive the car LOL. Since it's a used 1 price car, no negotiation or anything like that, everything went peacefully and stress-less. One thing wasn't done correctly was the day running lights were turned off, and when we came home to turn it on, one wasn't on, we had to bring it back for fixing. Troy was nice to take care of it, but this should happen if the technician who smog and safety this car did his job correctly, to me, I felt cheated regardless if it's an honest mistake, but all day running lights should be turned on. Anyhow, due to Slava and Troy performance, I still give 5 stars. For other customers, make sure to turn on everything before taking delivery, yes, it's under warranty, but taking it back, waiting for service is totally uncalled for.

Excellent experience . Great selection of new cars. Very smooth and easy process.

Sales associate Jugbhir Singh Was very professional and helpful

Service rep was polite, professional and did a good job. Rental/loaner shop is not so good though. I have a GLS450. They gave me a key for a CLA250. I was not happy, but did not say anything as I had to run to an important appointment. As I sat in the car, I realized it smelled pretty bad inside. I returned the key, explained the reasons: bad odor and also I want a bigger car. They gave me a second key for another CLA250!!! Again I just took the key and drove away as I had something important to attend to.

Adviser Felix responded me promptly. Everyone I met was very helpful

Danny Ho is the best service advisor! Very professional, helpful and honest. My whole family sees him for any car needs. I really feel like he cares and always does his best to make sure we leave happy and satisfied with the service!

Bought my 2018 4x4 Sprinter Van here. It took 18 months from order to delivery, but that was because of MBZ, not the dealer. One of the last available. Can’t even order a 4x4 until Dec. 2019 they are so in demand, and South Carolina is retooling to be able to produce these in the US rather than ship by boat from Germany. It is gorgeous. Handles like a dream on the highway, very rough on very rough dirt 4x4 road. Many recommend getting aftermarket Fox shocks to put on it, and I think I will do that!

Overall experience is excellent. Highly recommend.

Excellent customer service from Charlie Fish. He is a true professional!

Good Experience

John Stansberry is an outstanding service advisor. He is knowledgeable, an excellent communicator, personable and professional.

Charlie Fish provides excellent service. I feel confident that his recommendations are correct and needed.

Really nice experience overall -- very respectful salesman and other staff, got a great deal on a great car, all my questions answered.

Really nice experience overall -- very friendly and respectful salesman and other staff, got a great deal, all my questions answered

Great customer service. Very please.

Jake has been one of the best service advisors I have had. He is very prompt and on top of his clients.

On behalf of our family, I want to extend our special THANK YOU to Slava Aprelenko. Over last 10 years, he is our exclusive supplier of all cars in the family. Long time ago, he sold us Honda Odyssey that serviced our family for 10 years, enabling many family travelings. Later on, he sold us Mercedes E class giving us a joy of owning Mercedes. And now, we are leasing another Mercedes: all cars serviced by one Great Salesman!!! Special touch from selecting a car to driving it off the lot with the happy face - is what Slava’s service is about. Mercedes moto “The best or nothing “ says it all not only about the their cars, but also about Slava Aprelenko. Thank you, see you soon to buy SL AMG!!!!!

Brought vehicle in for software update in response to mailed-out notice.

The casher’s and front desk personnels don’t know their job very well or thier customer care is not good enough You used to wash cars before you return them the customer; have you decided not to any more?

Took my car for regular maintenance and took almost a week because of various confusion and inefficiency of staff. My biggest issue... I told the rep that in past couple of weeks the ac would just not turn on. So sometimes it did and sometimes it did not. His response was that just to have the technician push the ac button will mean that I will have to pay the charge of about $250! I was told that I better be 110% sure that when that AC button is pressed it does not work because if it turned on, I will be charged and nothing further will be done as that’s how the protocol is and the car industry!! Sounded almost like a threat so obviously I said no. I am still having the AC issue and will be having some other mechanic take a look who will hopefully give me a better reason and find the issue!

Went in for a 40k mile service. The service was performed without a hitch and my service advisor was very helpful through the process.

I bought a new E400 Wagon earlier this year and I had a protective coating applied as the interior was an extremely light Macchiato color which my wife feared would quickly soil without protection. Well the day after I picked up the car I had someone, who left no note, sideswipe my car removing paint down to the composite on the rear quarter panel. So I paid out of pocket to have it repaired. I knew afterward I would have to reapply the coating to the repaired part after waiting a month for the paint to cure. I also wanted Mercedes to rework the existing application as there were some water spots that seemed to be embedded in the finish. I fully expected to pay for the reapplication and not for the work on the water spots. Alex Truong in service fit me in the next day after I set up the service. When I came to pick up the car, I found that it had been completely detailed inside and out and that the finish was now perfect, glowing like a black diamond in the sun. When I asked what my share of the cost was Alex told me the entire service was complimentary. I have been going to this dealer for years, but this was the first car I had purchased from them. From the moment of purchase, they have treated me in a way that I can only classify as spectacular It is clear that they value my business and make every effort to assure I am happy.

+ Dropping the vehicle for B5 service was smooth. Their shuttle service is not the best because to drop me at my work (Near SJC airport) took 2.5 hours (including wait time) -- I understand there are so many customers wanting the shuttle service and only few cars. + My assigned service tech told that my car would be ready in 3 hours but ended up calling me again and said it wouldn't be ready till tomorrow. Next day I got a call again from the tech saying that my car was ready and it's being washed at the moment. + I went to pick up my car assuming it serviced and cleaned -- but shocked to see that it was not washed and more dirtier than how I left inside out. I asked the person who delivered my car about it, he said he didn't know anything and asked me to contact my assigned tech who was not there (?!) + I mean, come on, I am dropping my car for a complete service and experience. The tech lied that my car was being washed. That dirtier car look with extra bird droppings didn't make me feel that my car has been serviced completely. + When MB of San Jose serviced my car previously it was perfect, I thought to give MB of Steven Creek a chance as it's closer to my home but they completely screwed it with the delivery of my car, service quality and the response. Never going back to MB of Stevens Creek.

This is for Service Department only. Had good experience with Sales. Last time my car was there (May 2016), they gave me an estimate for replacing Rain sensor but I passed on it. Since I was taking my car in for the recall I decided to have it done now. They changed their own estimate of $216 to $648 and had no reasons for the change in price (They said,That was then, this is now). They asked for $220 for Diagnostics to be ran, even though I knew all I wanted the Rain sensor to be replaced. All the work on my car is done by a reputable Mecedes Mechanic close to home. They diagnostics was that my car has an issue which I had fixed two months back and have receipts for it. I am curious as if they are just reading all the codes in the car since last visit two years ago. So I paid $220 for absolutely nothing and they didn't even wash the car.

I sadly missed John who was my preferred contact in the service department - he was one of if not the best service consultants I've ever had the pleasure of working with.....UNTIL I got lucky and found Danny Ho. Danny was knowledgeable, quick, present and intent on getting my car's service efficiently tended to. He's my new guy

90% of the service I received was great; however, I would like to encourage anyone working at a customer service desk to always instantly acknowledge a customer who comes up to your desk. It means everything to an individual to be acknowledged and receive a feeling of equal importance to the customer who is currently being helped. When I approached the valet counter to have my car brought around it took the person sitting there 3-5 minutes to acknowledge me. He was helping another customer but it would have taken him mere seconds to make eye contact with me to let me know he would be with me momentarily. This is an important first step in offering five star service as opposed to three or four star service.

Excellent and friendly service. Charlie Fish was very helpful, he is great.

Everything was great as always but unfortunately my service advisor was out on day two that they had the car. My car was in for a 20K service and new tires. My advisor thought it would take all day and maybe into the next day to be ready so he put me in a loaner car. Everything was great until the day two and i had not heard any status of my car. After leaving several messages for my advisor, with no response, i called again to reception and asked if they could help. That is when i find out my advisor was out sick. I was told the car was in the shop still and someone would call back. I never got a call. I called at the end of the day and again asked for status. It was then i found out the car was waiting for a "part" and would not be ready that day, Someone will call you back was promised, but no call back. On the third day, i called for status about 10:00 and asked if Nate was in - he was. I left a message and he texted me back a hour later that the car was being finished and ready by noon. All and all the service is great but this shows there is no hand off or backup if someone is out. To repeatedly be told i would get a call back and not get one three times is upsetting.

Excellent customer service and always takes care of my needs even in an urgent manner. Thank you for ensuring I have a loaner when needed. xo

I never thought I would buy a Mercedes, when I visited the Steven Creek car dealer and met the Sale representative, he was very nice and kind and help me find the car i like. Overall I am very satisfy.

Great customer service. Troy is the best.

Love my new c 300 cabriolet

Danny Ho has been my advisor for our last three MBs and now the new 2018. I trust Danny's advice and recommendations. For this peace of mind, I've continued to take my previous cars to Mercedes Benz of Stevens Creek in San Jose even after the warranty has expired. As everyone know, dealer's repairs tend to cost more but I am willing to pay a bit more knowing that the work recommended is valid and necessary.

On-time, actual price lower than original estimate (more in-line with competitors), attentive service advisor

Very good service! People are so helpful and friendly!!!

The Best customer service.

Peter Nguyen was/is and excellent sales person. He followed up with me on every request and questions I had. I went to Stevens Creek MB from Sacramento and Peter updated me on the car that I wanted on my way there, making sure that it was still available. I arrived there and was greeted by Peter right away. He showed me the car - pointing out all the dings and scratches and then all the pluses. Took a test drive and 10 minutes later we were doing the paperwork. Peter called me the next day to make sure I was happy with the car and told me I can return it withing 5 days if I wasn't happy. Excellent service, clean facility, and great cars.

very pleased with service and the coffee!! !Charlie Fish is very pleasant to deal with.. will be back again for sure

Did a great job on the re-call of my car. Had a loaner ready for me. Very happy

Difficult. The three day delay made it very difficult to do several tasks because I kept waiting for a call to pick up my vehicle. I was promised that my vehicle would be washed, but it appeared to be sprayed with soapy water and not rinsed.

Great experience. Goran the salesman was exceptional.

Edwin was amazing. We were driving back to our home in Santa Barbara when the check engine light went on. It was a Saturday and I contacted 3 other dealers and could not get a live person, just Vm. We decided to pull off highway at Stevens Creek. Edwin was very busy and they were booked for the day with service. He was so kind. He took our car in immediately . We waited in the lounge. They reviewed the problem and told us we could continue home but to take it ASAP due to an emissions leak. Customer service at it best. Thank you Edwin and the service at Stevens Creek

Danny B Ho is my man. He found out the problem that make our GLS450 2017 3rd row seat cannot move properly. And he got our car serviced swiftly and smoothly. If you need a trustworthy service advisor, come here and ask for Danny Ho

My experience with Mr. Danny Ho has been outstanding. I would not trust my car to someone else. Personal like him are deserving of top wages.

Slick on line appointment scheduler. Professional and friendly service

My customer service person Danny is very helpful and very knowledgeable about my car. I feel I can totally trust his recommendation and judgment.

We had an amazing experience getting our first Mercedes Benz from MB Stevens Creek. Ellen Lans, our Sales Consultant, has an extensive knowledge about the brand. She did an outstanding job explaining all the features of the car, though most impressive was her great patience and kind attitude. Overall experience was excellent including the finance team. We definitely be back.

Great Service and follow through. High, high recommendation for Service Adviser Charlie Fish..!!

Danny Ho is my service advisor. I love my car but it’s getting up in the years. He takes very good care of it. Thank you!!

Prompt service and friendly staff. They provide quick response on condition of your car and go out of their way to assist you.

I had a good experience with the service! They had to order a gas cap so had to come back the following day. Would of been better if they had the gas cap in the shop!

Bought a used Lexus , sales man Eddie did a great job. Car had problems after I bought it, not only they fixed all problems at no cost, they loaned me Mercedes car while car was at workshop. Reach out to Edie for best sales man service.

I took my car for service and service, attention and timing from everyone was great, especially from Susan! Thank you!!

Recently moved to the Bay Area after grad school and wanted to get a new vehicle. After a little bit of research, I ended up at Mercedes Benz of Stevens Creek where I had the most amazing experience right from the first visit. This was the first time I was involved in purchasing a car which can be pretty overwhelming but Jorainna took time to explain every little aspect and made me feel comfortable. The quote I got was extremely competitive and none of the other dealerships could match it. Great experience and highly recommend the Mercedes Benz of Steven's creek for your automotive needs!!

H

My recent experience with MB of Stevens Creek was positive. They serviced my car on a recall from MB. I got there early and, though crowded, the service was prompt and courteous. The car was ready more than 1 hour sooner than promised.

Not happy about the customer service. Brought my my car for service with my service adviser, adviser went on vacation for 2 weeks, took over by a different adviser, adviser went on a class and the mechanic went on an emergency leave too. I was given a round around for final pricing and have coupon (email discount), advice was to speak to my service manager that was on vacation. So decided not to do the other job, didn't get the correct estimate and correct job order. Happy that I have a car loaner and not happy on the service.

As usual, my Service Advisor (Jay Faulkner) is very helpful. He explains issues in detail. My only issue during this service was the gas on my loaner car; it had only 1/8 gas - I never had a loaner less than a 1/4 tank . .

Great service, needed to have it completed in less than 2 hours and everything was perfect

Excellent service from service advisor John Stansberry

Definitely do not go to this dealer. They over charge for parts, kept my car for three weeks and it is still not repaired. Told me to buy a new car and then offered me $200 for a trade in of my 500S! They spent a lot of money on building a nice facility and they want to get it all back with high charges on service.

My service Rep, Dan, was awesome as always! He always takes good care of me and I'm usually in and out in hours. When something gets in teh way of a quick turnaround, he is quick to let me know the issues and they are always fixed perfectly. Dan is the best!

Service was great on the phone and the service was great at the dealership and service was great with the loaner car .

Excellent service that John provided. He goes above and beyond.

I dropped my car off for routine annual service at 8:00 am and my car was not ready until 6:00 pm. While I appreciate the use of a loaner car, I think a routine service should be completed much sooner as there is not much that needs to be done on an electric vehicle. I was left wondering if it was considered a lower priority since there were no charges for the service. Not satisfied.

I had an overall great experience trading in my older car and purchasing my AMG C63S. We were able to negotiate fair prices for both with minimal back and forth. The sales teams not being driven by commission really helps. Linh was especially helpful throughout the entire process. I highly recommend if you are considering a Benz.

great experience, from the first to very last minute

they always have a loaner car available! great customer service

Friendly, prompt & helpful. Enjoyed beverages and comfy surroundings during waiting time. A very busy place as I called many times and was put on a very long hold time on phone.

Charlie Fish our service advisor was awesome as usual!

Service was very good, show room floor was very clean, you can not beat the service, my car ready on time.

Mercedes-Benz Stevens Creek has lots of collection for you to choose. Friendly staff & nice environment.

I drove off in my new Mercedes Benz With a smile joy and Thankfulness ����

The service department in this dealership is not trustworthy. I took my ML430 for BAS check, first they told me the checking will be $250, I ended up paying almost $500. The agent argued it was $250 an hour and took 2 hours to check, which is absurd. A few hours after I left the car, the agent left a message saying the car was done. I called and the agent appeared confused and finally said the car was not done yet. Then it came to the most ridiculous part, they called an UBER car to take me back to work. While waiting I asked for restroom and the guy said no because UBER will stay only for a moment, it no show they would just take off.

As usual we were well taken care of by the auto body department. Enrique is professional and upfront about everything and has the car ready when promised.

It was a great experience working with Kevin. He was very knowledgable about the GLC and very patient with our many questions. Fantastic service and personality. He got us a great deal on our car. 10/10 would recommend.

Troy Schalk is my service advisor and had taken great care of our cars over the years. Also like to add the driveway team was awesome at keeping the process moving.

I am very satisfied with their customer service . Charlie Fish my service advisor always provide me with good information and assistance I never have to wait at the service desk .....they’re always friendly and helpful And I love the way the return my car to me spotlessly clean

Routine maintenance service with purchased contract. The oil filter was not on site despite having an appointment. Waited over two hours on an uncomfortable (for me) chair. Service rep did not give me paperwork, so now I have to contact M-B Santa Clara to get it.

I was snubbed by my local dealer because MBUSA cancelled my warranty. Stevens Creek MB are a class act. I still had a warranty on the part i went in for and they went above and beyond to help me.

We had awesome experience during our purchase on GL450. Marvin was very informative and helpful right from email communication to in person meeting. Price was good, no haggle. Kamal in finance group is a great guy, explained all the options but didn't force anything. We drove back home with new car in 2 hrs.

Very good, quick, happy with having the UBER service

Great customer service! Whenever I need to service my ML 350, I take it to this dealership. It is a piece of mind knowing that my car is in good hands. My service adviser, Jake Tran, is very professional, approachable and takes very good care of his customers.

Excellent service. My service agent Susan was very professional and attentive to my service needs.

Great customer service! Whenever I need to service my ML 350, I take it to this dealership. It is a piece of mind knowing that my car is in good hands. My service adviser, Jake Tran, is very professional, approachable and takes very good care of his customers.

Asad was very frank and transparent about the leasing process. He helped us evaluate all our options and answered all our questions patiently.

I recently purchased a GLC300 4matic and had a great experience with MB of Stevens Creek. The sales staff were wonderful, helpful, polite and friendly. None of the usual car sales pressure or games. Asad gave me a great deal and a decent amount on my 14 year old trade-in too. Highly recommend this dealership. And of course the GLC is a dream to drive!

Great sales: Mo Va! This is the second car that I have purchased from Vo. He did an excellent job.

sales and finance people top notch. facility excellent

My car went in for a regular "service". I was met by friendly staff, got my loaner car and went over concerns with Danny Ho. Got a call the next day by 1:00, picked up my car and was home before traffic!!!

The experience was excellent! The service was perfect, on time and a very professional service writer.

Sami, you're awesome! A cool guy, quick to respond to any questions i have. He puts customers first. He made the process so smooth and easy. Good location and good people:-)

Customer Service is excellent! Friendly staff all around!

Kamil in sales, abd Randy Sorrentino in the service department are the best team!

I brought a 2017 SLC300 in to have a cold start noise checked. The next AM the car made the noise in question. Time was taken to start another SLC300 to compare the sounds. The sound was present in the other car too, The cause of the sound was thoroughly explained. Thanks!!

Excellent customer service. Service person went out of his way to insure production related problem was covered by Mercedes and the dealership.

overall is excellent!The car and theservice are really good!retailer is very patient and warmhearted!I enjoy speak with him!

We always enjoy visiting the facility, as it's very modern/clean, has nice amenities, and the staff are generally knowledgeable and friendly.

This was by far the easiest most pleasant car buying experience I have had. The entire staff was professional and friendly, we traveled 3 hours to purchase the car and they made us feel very welcome and made the process simple and quick. Our salesman Jared was wonderful & on top of everything, he even worked the details out via email before we made the 3 hour drive. I love the car & will definitely purchase from AutoNation in the future!

Gurwinder was awesome. No pressure. Easy process. Would buy here again. This is my second car here.

This is the second time that Jake Tran of Stevens Creek Mercedes handled my service call. He is extremely polite and informative.

Jake Tran was my service representative, and he was very thorough and professional. I wanted to have the control scroll wheel on my C250 check since it's not working, Instead of just taking my request and charge me for the assessment, Jake gave me the rundown cost of having the issue check and perhaps the additional cost to have it fix, if it's not that pertinent to my driving then I should hold off for now. I appreciated his honesty and manner.

Quick inbound service, polite service rep, quick and efficient check-out at payment desk and valet service.

I was thoroughly impressed with the sales person Ellen Lans. She was extremely courteous and willing to spend extra time to close the deal in spite of the fact we had to go through several iterations to make it happen. I want to thank her for her service

Srevice was performed on time at the price projected. Loaner car was clean and mechanicallly sound. I was happy.

Awesome place to buy a car. Really modern and great customer service. I went there to buy a car and the people are really there to give customers a good experience while providing a non pressured sales tactics. I went to several dealers this month and by far the best quality of people and professionalism shout out to Jim and the sales people. Keep up the good work ethic.Thank you and maybe one day I’ll be back again to buy my dream car.

Like others who have commented here, I am a long time MBZ owner. I went to Stevens Creek because I was not pleased with the more local dealer in Belmont. I found very pleasant and helpful sales people. The only thing that takes away a star is that the process for finalizing the deal ( getting all the documents signed) took over two extra hours after the terms were agreed upon.

I usually work with Danny Ho and as usual his service is excellent and keeps my GLC300c up to date.

The service department was very helpful. Multiple people asked if I had been helped as I was waiting to pick up my car. But when I went to drop off my car the reception desk worker seemed stressed and very unhappy. He didn't want to answer my questions.

Overall a good service experience. Courteous staff.

Excellent service and repair. Very good communications on details of their diagnose of root cause and repair.

I am highly impressed with M Benz of Santa Clara, Ca. Right from the beginning, the overall service was great. Danny Ho is a kind and friendly person. He took very good care of me. He made sure that my reason for bringing in my car was heard and understood by the service department. He got back to me on updates with my car throughout the process. The service department can not go without mention. I believe the service guys name is Jason. He too was very friendly and educated me on the repairs needed on my car. All in all, I'm so impressed with these guys. I highly recommend them!

It was easy to make appointment with the service department and the recall was completed. As a courtesy they did complete check up of the car and detailed it beautifully before returning it. Impressive!!! Thats the kind of service I expect from a luxury brand. Top dollars spent, totally worth it!!

the service I receive at MB of Stevens Creek is phenomenal. I've been shopping and having my car serviced here for the past 16 years. over the years I've purchased 6 vehicles and presently have 3 Mercedes in the family. More importantly, the service department is what makes me keep buying Mercedes. My service guy, Danny Ho is the best there is. Service is his middle name... I highly recommend MB of Stevens Creek, and Danny Ho as the BEST in the business...

I work in the audio industry. After explaining the specific reason my speakers were failing, the dealer claimed that the only test to confirm was to turn on the radio (untrue and inaccurate). Then later the foreman confirmed there is an audio test that can run a full system check and it was not run on my car. Now I need to schedule a third appointment to get my car fixed. Ridiculous.

The 2018 GLC 300 that I purchased did not have navigation & multi-media options but I was told by the sales person that I could just buy a navigation SD card from the dealer and it will operate the same way, however, I found out after I purchased the Garmin SD card navigation a day after that it does not provide the same features with the built-in navigation feature. I would have preferred to purchased a GLC 300 with multimedia and navigation options had I known this.

I needed to bring my car in for a recall. Charlie was very courteous and professional, he and his staff got my car in and out within hours. Great experience overall

they lost my DL make sure to get it back right away if not, you need to go straight to the DMV and pay $35.00USD, they are not willing to reduce the price not even few bucks because.... dam! ok other than that I think they are OK.

My service rep (Jake) was very attentive. Returned my messages promptly with good news (most of the time!).

We were extremely pleased with the quality of the service and the willingness to assist

Our salesman, Tony Spencer made our purchase a pleasant experience. He was very helpful and knowledgeable. Tony was the best salesman I’ve ever worked with and we cannot recommend him highly enough. We love our new GLS 550.

One of the best and fastest buying experience. People are gentle yet professional

So, actually I have 2 ratings: Service 5 and sales 1! I always get great service from my service agent, Troy. He is patient and very knowledgeable. I appreciate that he always helps us with a vehicle since we live in SC and have to get back and forth for service. Sales: Ok, here’s the deal. I have bought 3 Mercedes in the last 10 years. 2 from Stevens Creek, the last our ML350 in 2013. Sales people were very helpful. Then in 2014 I wanted to get a new vehicle to replace my E350 and got ignored for 20 minutes. Finally got some help but they really didn’t have anything I wanted and weren’t great at figuring out what to offer me. I went to Monterey and within 1/2 hr bought a CLS550. Which I LOVE. This week we went to get our ML back from service and we started looking at the new GLE, which we again looked at for 20 min. with salespeople standing in the bull pit talking to each other. They ignored us and offered to help once I said we would go elsewhere to buy... Who is training these guys? Horrible. I’ve been a sales manager for over 35 years, I would fire all of them and start over.

I had a great experience buying my car, Sami helped every step of the way! After being rear-ended a few days after getting my car, I had a call from the repair department, ready to assist with any questions I may have had. They’ve gone above and beyond so far!!

Good experience in both sales and service. We have purchased and serviced many cars with them.

Was met by service associate and we discussed attributes of the car and if I had any issues. Associate did a once over of the exterior, tires. We discussed what should be performed per MB schedule. I do not drive a lot, but the age of the car is still relevant to service. I was shown a service package and pricing vs cost without it. Loaner car was readily available, clean, and a half a tank of fuel. that afternoon, I was informed that car wad ready for pick up and service was done with car also being washed. Dropped off loaner and paid for the service, again, no waiting. Car was waiting at pick up, associate and I discussed service, any issues I may have thought of. We talked about the airbag recall and some small talk. Overall great experience, Susan really does seem like she wants you and your MB experience to be a great one and I think it shows in her dealings with customers.

Everyone was easy to work with and the atmosphere was pressure-free.

Danny Ho is the best ! Goes out of his way for you. Only have good things to say

Although I have spent money on prepaid maintenance, they made me pay for wheel allignment saying that wasn't covered under prepaid maintenance package. This is bad. Like really bad. If wheel alignment is so basic and essential, why not include it? What the whole point in buying prepaid maintenance?

The worst service advisors They are [non-permissible content removed] and humiliate you to no end. Yes so much attitude arrogance, wasted time and feel they are ALWAYS RIGHT!! no regard for the well being of a CUSTOMER!!! the saying customer is always right treat them with respect and loyalty will follow is not their standards of how to deal with CUSTOMERS. They really are [non-permissible content removed] and trickles all the way up and especially Jay Faulkner and Jack. Thousands and I means thousands of dollars later and still car is not fixed properly. Got the state board of automotive repairs involved. The attitude we have been in being doing this 30 years they are not in touch with reality!!!!![non-permissible content removed] is the right word to describe them

Great customer service, coupon accepted. Will be back next service.

I was in for a service on a 15 yr old 320 E, which is the best of the MBs I've owned and still running great at 148K miles. My service rep is the greatest. I can always rely on help and suggestion from him which has always been on the nose. He makes a difference between going to Smythe or elsewhere I must say. The service itself was efficient and reliable. Thanks to CF my rep VParr

Nate Jones my service manager at Mercedes on Stevens Creek was awesome he went up and above to take care of my cars needs and kept me updated on my car! Excellent customer service by him... thank you Nate Jones

Great service and excellent financial support, loved working with all of the staff members

I was very pleased with the professional salesmanship of Dusan Golomeic ....I explained exactly what I wanted in a car he found the exact car I wanted ....a beautiful red cabriolet 2018... He also was very patient in explaining all the options on the car and taught me how to use them...... I would definitely return to the dealership and also of course request Dusan .... I coul not be happier !!!! I have also since recommended him to my friends .

Always the best service received by everyone I encounter while at the dealership.

Always an easy and pleasant experience here. They give you the required attention and ensure complete customer satisfaction.

Great buying experience, sales and finance were great and I was on my way home with my new Mercedes in one hour.

It was a nice experience to take care of my C300. John is so nice that he can consider on the user side.

I purchased my first White Mercedes E350 last year. Had some hiccups in Finance, which literally took me all day to officially purchase the car, plus the long 3 1/2 hour drive in traffic back home. But after all said and done I was happy with the purchase. Last week I received several Toll violations, for Golden Gate and the Bay bridge. I called Fastrak to tell them the picture that they sent me was not my car. Fastrak informed me that Mercedes had informed them that the Black c300 was registered to me. I have spent the upwards of 15+ hours trying to explain to Stevens Creek, DVM, and Fastrak this is not my car. I kept receiving questions like, "Did you trade in a car," Did you borrow this car", "This is your car", you must have driven a loaner car when receiving maintenance." on, and on, and on. I have become so frustrated that they keep passing me off.

Very pleasant experience. Great working with Diana and Her manager Safi. They are very professional, customer oriented, very patient with me in the whole process. Definitely will refer friends!

Great service with explaining everything, and nice attitude of service from staff.

Had a spare car ready for me when i dropped my car for service. Service completed before end of the day.

Exceeded my expectations! Overall service was fantastic.

My salesman at Mercedes Benz of Stevens Creek was Tony Spencer. He was very helpful, efficient with information regarding the vehicle I purchased and very responsive in handling any of my concerns. Overall it was an excellent experience.

Great dealership, very professional and helpful staff. Dealer Ellen Lans made my experience of buying the car unforgettable. She is very professional, attentive to the customer and gets things done very efficiently. After 2 hours after entering the dealership I left the place on my new GLA. Definitely recommend this place!

The only place I?ve had my car serviced. John Stansberry is great!

The most wonderful leasing experience ever. Everyone on the staff was helpful, knowledgeable and kind. I would highly recommend.

Charlie Fish is my service advisor and the reason I go to this facility.

Charlie is always very detailed and professional. The dealership is very well maintained.

We just bought our third Mercedes and have always been taken care of by Tony Spencer and Gurwinder Singh. I rate them 5 stars.

Impressed with the customer service rep, Jake, who was very knowledgeable, informative and professional.

I had a great experience Leasing and purchasing 2 cars from Stevence Creek Benz and Finance Person was super great

Excellent service advisor! Thank you Mr. Alvarez! True VIP experience!

My experience was fantastic. My service representative was Danny Ho. Danny was knowledgeable, professional and easy to work with. I NEVER felt like I was being taken advantage of like at other places. The work was done in a timely manner. The car was washed when I picked it up. A great experience all around by a team that gained my trust. I live in the Peninsula but will make the drive to Stevens Creek Mercedes Benz for all my future needs.

after the service, I found the temperature control does not work properly. There is no warm air out when turn to 80 degree.

This is our third Mercedes purchased at Mercedes Benz Stevens Creek. (1985-2017) We return for all the outstanding reasons starred above AND working with John Stansbery, the BEST Service Manager ever!

Susan was created an exceptional experience for me - perfect form of excellence in service! Thank you so very much for the care and thoughtfulness - and the great work done on my SLK!

Although my car is a 2004, staff always examines it thoroughly when I take it in for its scheduled check-ups. I am impressed at how organized everyone is which results in quick service with limited waiting for me. Thank you!

Great experience buying our new 2018 GLE350 / our sales person, Daiby Fuentes, was the best! He had a lot of patience and did not pressure us into anything. Ask for Daiby, for First Class Service. We special ordered and picked it up yesterday; what a nice car!

trustful, good qualities, good services. I am satisfied.

Jake has an impeccable customer service. Highly recommended!

Mercedes SC is a bustling dealership. It took almost 3 week just to get a service appointment. Once there, my Service Manager Susan took great care of me. While expensive, they have good service.

Greate purchase experience! The agent is awsome. Definitly will recommned to my friends.

The best place to purchase your new or certified preowned vehicle!!!! Best place to work as well!!!!

Always a pleasure having my car done there. The service personnel always try to make the experience good and the outcome what we would like to happen

Took my car for maintenance. Jake did a great job and was very clear explaining the services.

Excellent experience! The sales is very friendly and enthusiastic. I enjoy the deal with them

It has been a pleasant experience with Jake as my Service Advisor.

Took care of me immediately. I was in and out of there quickly. Customer service is the best.

I had a service for repairing and recall

I am extremely pleased by the customer service experience provided by the management team and the sales team at Mercedes-Benz of Stevens Creek. I lasted a long time looking for the right vehicle, and I found it and obtaining it was a very painless process. The team had the right level of expertise to guide me through the process of getting my first lease vehicle and getting everything approved. I will sure recommend this location for any services or sales. Will definitely continue with this group with future sales

Charlie was extremely professional and Matt explained the work performed and how I can ensure proper functioning. Awesome experience!

Always a great experience! My service Rep John Stansberry always goes above and beyond to provide excellent service!

Holding a foreign driving licence I was trying to buy my first car in the US. I had walked into many showrooms but as soon as I entered the benz showroom at Stevens Creek - the atmosphere and the customer support was so smooth that you felt that if there's a car you should own this is it. I was then mapped to one of the best Salesman, I've come across - Manny who made it such an amazing experience! Thank you team.

great experience, I will definitely refer a friend.

Danny Ho is really an excellent manager. He not only got all the paper work done in a very short time, but also reported me the problems of my car during the service in the shortest time.

always quite good. always quite good.always quite good. always quite good.

The only thing I was not pleased with was the length of time it took (over a month) due to the unavailability of parts, despite the car only being ten years old (I wouldn't expect these parts to only be used exclusively on my model -- CLK550). But the work itself seems to have been done well.

Troy is a joy to work with. I feel my car gets good updates and my service is always wonderful.

Sales people are nice. I had a great experience. I would love to recommend this place to my friends.

It was my first time to buy a Mercedes C300. Before going to the dealership, I quoted online and got the response very soon. ( quote same day in an email.) The price is competitive as compared to other bay area dealerships. Good environment and friendly agents. Fast processing time.

Excellent Service except the Buying Process takes to long. We ordered new car and it took 3 months for delivery. We spent a total of 5 hours at dealership paying and taking procession of our new car. This process should NOT take this long.

Best experience I've ever had buying a car! David explained everything I needed to know and more before I even test drove it. All of f the staff is amazing and helpful. Financing is never a fun a part of the experience, but I had a great experience here also. No pressure! Felt like I understood everything and no one was trying to pull the wool over my eyes. All in all a great experience! I can't imagine buying anywhere else!

As usual my Service Advisor Susan Sulimani did a great job.

my advisor Joseph is always above and beyond service.

I was needing a replacement for a vehicle I wrecked. The whole team at Mercedes Benz Stevens Creek was amazing. They knew exactly what I wanted, and what special needs I had, and they went above and beyond to accommodate me. I love the vehicle they found for me! I definitely recommend everyone to give them a try.

It was a good experience, the dealer was very friendly and buying used car was so simple and easy to understand.

Overall, great experience with the dealership. We were not able to get shuttle service that day but they were able to provide us with a loaner for the day.

Great costumer service Samy and Omar are the best we feeling in family when we bought the new car with them thanks Mercedez Benz

Scheduled an appointment with Rasty Kuruc. Arrived on time, was received immediately upon arrival, given a loaner, and out the door in 10 minutes. Repairs were perfect, the car was washed and vacuumed, and the wait to exchange the loaner for my car was minimal. Top drawer service--fantastic job.

Joaquin at Stevens Creek Mercedes is the man! I got my Mercedes on Sunday and the process was very smooth. This is a great dealership! Joaquin was very helpful and did his best getting me everything I wanted in a vehicle and more!

Should have had two keys, I contacted 4 people from salesmen to gen mgr. to try to get seconds key. I have had no phone calls returned by anybody. Extremely disappointed

This store makes feel assured to send my car here for service.

Excellent buying experience. I worked with Melissa Leone in sales and she was able to find me a 2011 model in my price range. I love my new Mercedes, feels smooth and built solid. I would recommend this dealership to anyone who is looking to buy a used vehicle. I still can't believe I could afford to buy a Mercedes!!

Could not be any more pleased.Joseph was just awrsome.He communicated clearly and in a timely fashion.Followed thru on every issue and made me feel comtorable.

Charlie Fish is a very good service advisor.. been with you for many many years.Have been pleased every time with service and friendly manner I'll be back

Went in. Dropped the car and picked up a loaner. Next day dropped the loaner and picked up my car. As easy as that.

The service team was accommodating and thorough. ?

Couldn't be happier with the service i get from the fantastic team at MB of Stevens Creek. special thanks goes to sales manager Mr. Manny Kooner and Omar from finance department who were extremely kind and patient and answered all my questions. strongly recommend!