I took my old car to sell. It took them less than thirty minutes to appraise it. And they gave me a decent price for it. I also noticed they have a big team in the office, and they work together to get it done.

Charlie Fish is a fantastic service manager!!

Great experience! Solmaz and the team were a great help and I very much enjoyed my experience and car

I am so happy with the quick service!

Troy Schalk, our service rep Di a great job of making me feel safe when delivering and picking up our car. He told me about all the new cleaning steps that were done. I had no concern about catching the virus. And he did his usual good job of explaining what service I needed and why..thanks Troy!

Susan Sulimani has been our customer care representative for years and we always receive the utmost superior customer service and honest recommendations to help us decide how to maintain our Mercedes-Benz.

The experience I had with Mercedes Benz of Stevens Creek was outstanding. John provided excellent customer service and showed so much patience through the process of getting my new vehicle. I highly recommend Mercedes Benz of Steven Creek to my family and friends. The staff are honest, professional and efficient. I encourage you to ask for John, he will go out of his way to help. Thank you John for your genuine help and for providing me with a great experience.

excelente service thank you Charlie Fish

Susan Sulimani is amazing! She is warm and professional and she always makes my experience at Mercedes run smoothly. She recently went above and beyond and I am so very grateful for her kindness! Thank you Susan!

The service advisor was able to service my vehicle without having made a appointment, very accommodating

received on time and keep contact ?and finished in time

Went there for repair, my advisor Susan really nice and helpful.

excellent service

Excellent Services and knowledge by a Sales Person.

Good overall experience. Kathryn need to listen to customers when making appointments. She was rude to me when I was asking about times that were available and also advised me all I needed was an oil change when the malfunction light was coming on. My starter ended up needing replaced. Ethan was fantastic to work with and provided great customer service and so did the guys at the pick up counter. They delivered my car to me within minutes!

Came for recall, use st up day and time Recall done as was described. No problrm

I purchased new GLB250 a month ago. I had really good experience for the whole purchasing such as big amount inventory, good deal, helpful and professional sales person and manager etc. I should have given them 5 start, but I did because following 2 reasons: 1. I have to wait more than a month to get my title. Without title I can't do registration and get license plate. I am not sure if that is a normal process or not, but it is too long for me. 2. Engine light was on when I first time drive the new car and it is off now, I need to closely monitor it. This makes me really disappointed at Mercedes-Benz. But I believe this is nothing to do with Stevens Creek dealer store.

Excellent service my car operates like new when Mercedes mechanics service my vehicle. Thanks Nate and team members great job well done!!!

The service is always OUTSTANDING and Steve Kirksey is the BEST! Thank you Steve for always being on top of everything and providing FANTASTIC service.

Felix in the service department is very helpful. He has been my service adviser for over 5 years. No issues. I really like this MB dealership!

I've been a customer of Mercedes Benz for two decades. Several years ago I discovered the dealership that is the best in services and sales - it is Mercedes-Benz of Stevens Creek. Today I had another great experience with them that I am happy to share. Mark Arnold, Acquisition Manager was helping me with my needs. Integrity and professionalism- this is what Mark Arnold radiates the first minute you see him. Not to mention a pleasant personality, positive demeanor and style, both in appearance and manners. As a representative of a reputable business of Mercedes-Benz, Mark Arnold proved again that they hold to higher standards and serve their clients with utmost integrity. It's been a pleasure doing business here and I highly recommend this dealership to all who appreciate the outstanding service and competence.

Five stars for Charlie Fish and the entire staff of Stevens Creek Mercedes-Benz.

Stevens Creek Mercedes is lucky to have Danny working for them.

I have requested for someone from finance to call me and no one did, I have made 4 attempts, I also left a voicemail for the manager sent an email to my advisor and no one contact me, please have someone get in touch with me, when I went to pick up my car they couldn 't find the key, the number was entered in reverse :) I 'm not upset Thanks

I had a great experienced st the Mercedes Benz of Stevens creek. A special thank you to John McCarthy. He made the whole transaction super smooth and easy for me. I will definitely recommend.

I had the best experience with Stevence Creek Mercedes. As always impressive customer service, fast and reliable service. If you need any service done I would highly recommend Me John Stansberry.

Marvin the internet sales manager was easy to work with. I was originally going for an SUV but purchased my fourth S-Class sedan in July. Today, second week in September, I received the registration paperwork. That was only because I called inquiring about its status a couple weeks ago. On top of that, the address used is not the correct one. Now I have to deal with DMV to change it...ughh. I specifically told the finance director what I wanted on the title when I signed the paperwork. Sales experience was good, but back office execution is lacking compared to others I’ve dealt with, like the Mercedes dealer in Walnut Creek.

I’ve visited this location three times and I always have a good experience. Most recent visit was September 2020...great customer service. Nate is great to work with!

My first visit and had a very positive experience. Service Rep was very professional.

Great leasing experience with MB of Stevens Creek. Ellen gave me the price and the breakdown over emails. Once we agreed on the terms, I drove to them and picked up the new car.

09/09/220: Steve Kirskey our service representative took care of our daughters C280 B service and as always he is great and we got the car back on time. Thanks Steve! Had to get B Service for my 1999 C280 and replace shocks. Service Rep. is great and I have been working with Steve for long time. It was done as promised and cars run great. Always given my car for service at the dealer.

Excellent and fast service in responding to all call

Good service, very professional. Process was easy and simple. Completed the work on time.

Consistency is why I have my vehicle serviced here. From the beginning of my vehicles service appointment to the end I have had for the past 2 years a pleasant and efficient experience at this dealership. My service advisor Rodrigo always greets me with a pleasant attitude and a very knowledgeable recommendation on what needs to be serviced on my Mercedes. I have been to other dealerships closer to home to have my vehicle serviced but this service department is on another (higher) level. I highly recommend this service department and especially Rodrigo.

I always have the best repair service here because of my advisor, Danny Ho.

The service is very bad. My car was fine but two days after the service the engine would not start. Have to get a road assistant service to tow my car.

Expensive but efficient in and out service with great technical advisor

DO NOT TRUST THEM WHAT THEY SAY. Last week I went for my scheduled service. I was asked to have Wheel Alignment done. It's good that I said NO at that time. Today I got wheel Alignment checkup done. Mechanic said, I quote "It's in pretty good shape." They provided wheel alignment report as well, and I can see that there is really no need for an alignment. Saved ~$200 bucks.

Professional in everything! Easy to buy a car. Almost everything was done online! Great!

Over time I have gotten curb rash on the back two rims. I took it to MB of Stevens Creek to get rid of it as it bothered me every time I got into the car. It took them about 4 hours and everything looked pretty close to brand new. Thanks !

When I made a quote on truecar, they called me many times and they pushed me to buy the car. The price of my used car was $21000 but it went up to 37000, this includes the tax and the interest on the loan. The accountant pushed me to buy many unuseful things like dent insurance, tire insurance and extended warranty for almost $7000. I had to change the 2 front wheels, the cost is $420 and it is not covered by the tire insurance(which costs $2000). The cost for those wheels in Costco is $260. I want to cancell my warranty, I called them more than 10 times I left 4 voice messages. Nobody returned to my call. Horrible customer service after you buy the car. Do not waste your time with this dealer, search for another one who respect their customer

Every time I flip into a new lease I dread the “haggling” piece of this process. This experience was effortless! Safi is amazing!!!! I am SO happy with my vehicle, I absolutely love it. Mercedes Benz, you guys need to give this guy a raise ASAP 😊😊😊

Nice experience.

The agent I contacted in this dealer is Ellen Lans, who is the best seller among all agents I have seen at various dealers including Benz, Audi, and BMW. I have to say that she makes me happy along the whole journey of buying my current car. My friend who accompany me in my test drive also would like to buy a new car with her soon.

Engineer was friendly and helpful

Terrible service and bad attitude. Do not walk in, they will tell you "look at this line" "we have no one to help you".

Purchased audi s3 from here and was not informed the front bumper was repainted nor the fact that a whole front air duct connecting to the turbo was missing. Vehicle was actually heavily modified before and the dealership literally did not tell me anything about this cars past history. They just say:” oh we just sell cars” and to make it worse “ yeah it’s a used car deal with it !?” i had to go back 10 times in order to make them repaint my bumper and pay for the cost to fix missing front air duct, which to this day still hasn’t come in. The general car sales manager Samir that sits at the right side front desk was not understanding and refused to pay for the fix at first, denying the fact that the car was not running properly when a whole car part is literally missing from the engine. I had to drive to audi stevens creek and produce a proper statement and bring it to their Gm in order to get this issue resolved. What is even more absurd is the fact that i still have not received the rebate for the fix they promised to pay for. Coming from Mercedes, especially stevens creek, is utterly outrageous and disappointing. I thought coming here would be at least a pleasant experience but oh boy was i wrong. With all due respect, i will not come back again or do business with mercedes in the future. Audi and BMW take my money.

Straightforward pricing, minimal haggling, honest communication. I would work with them again for another Benz.

1 year service could not have gone better. Outstanding service and out in 2 hours while I waited.

Great service as always.

My service advisor Mr. Schott Is remarkable. Experience, fast and always top notch!!

I have used Mercedes-Benz, Stevens Creek since 1995 and have had excellent service throught the years including this last visit on 03/11/2020. I strongly recommend to all owners of a Mercedes Benz to use the Stevens Creek dealership for your services and Charlie Fisch for you service adviser. K.L. Groth

Can't say anything positive about our visit to the dealer. We were looking for a new (quite expensive ) car and I was surprised to receive zero attention from the personnel as we were walking around the showroom and in the parking lot for quite a while. I could not find anyone to help me. This was my first and last experience with Mercedes.

Never been disappointed with the service. Thank you.

Service was good but pickup time was over 45 minutes when they told me car is in wash.

Great Service at this dealership! Guys are professionals, went above and beyond my car after it got over 100k miles mark. Some other Unofficial Mercedes service I was going to before kept saying that the car is in great condition, while in reality there were a few flows that I could feel - that’s why I went to official Mercedes Service at dealership. There were few things that should have been done at 70k miles for my car, but it was not done neither by previous owner nor by folks on the previous places where I was doing service. So only official service from now on, it has much cheaper outcome in a long run, than not fixing what needs to be fixed and screw the car completely with some incompetent folks elsewhere! Great job!

They did what they were supposed to do and had the 🚘 car ready when they said it would be....

My service person (Danny) is always great. He is very much on top of making sure I am communicated to about the status of my car.

Charlie Fish is amazing consultant, and really helped to diagnose and define all the necessary work for my car after it went through 100k miles mark. Very professional work! Highly recommend!

Fast, detailed work, never had a problem. Credit to - John Stansberry

Just bought a new vehicle from Mercedes of Stevens Creek and the entire buying experience was smooth and the employees really care about what your wants and needs are. The best car buying experience I have had.

The experience is not good. In the phone call, the guy told me there is a loaner car for me to drive home. But when I sent my car there for service, the guy said nothing about it, meaning I should go home by myself. I asked whether there is a car for me to drive home. He answered "No!". I then said, that in the phone call, you said there is a loaner car for me. He then said, "OK, you can wait there". In the whole conversation, it seems that if I didn't mention the loaner car in the phone call, he would pass it with good luck. This is not good attitude for customers !!!!!

I had an issue with my cars steering wheel and had my warranty but due to not only covid but my fiancé being severely I was unable to take my car in a timely matter, when I called Mercedes Benz I was assisted by Rodrigo and was told that I unfortunately when over my mileage by 4K I take constant trips to Stanford from hollister so I didn’t realize how fast I would pass my mileage, I explained my situation to Rodrigo and not only was he super understanding he went out of his way to call Mercedes Benz directly and was able to have them allow me to use my warranty which due to my circumstances was just amazing , I loved that he’s treated me as a human bean and not a number he remembered my situation and quickly got me the loner car which allowed me to see my fiancé at Stanford. Lastly when he called to tell me that my vehicle was ready I was pleasantly surprised that he remembered my fiancé and asked for he’s well being which was very nice of him to ask it shows compassion and empathy Thank you Rodrigo for making this experience as pleasant and smooth as possible !!!

As usual, Troy Schalk is professional, friendly, courteous and explains all the service to be completed.

Needed service on my car but was apprehensive about going into the dealership due to the virus. Used their pick up and deliver service (no charge) & it worked great. They even sanitized the car prior to returning it. Excellent service!

Marvin at Mercedes Benz helped me choose my beautiful car! He was very helpful and friendly. Thank you for your help! I’m very pleased with my car and experience at Mercedes Benz in San Jose. :-)

Pleasantly surprised how easy it was for me to get my car. The guys were very nice and professional. The women that worked there were very friendly. I would definitely recommend this dealership to anyone. The above is an earlier review. Unfortunately this system only allows you to review once. But you can hit edit. So for this visit, during COVID-19. Mercedes has the safety down pack. I truly appreciate the easy one on one service with my service representative Nate. He is such a good person even in these unusual times. He is still so cool & professional. He’s like a cool little brother. I truly appreciate the safety measure that have been taken here to make every one feel safe and special. That’s why Mercedes is Mercedes.

Susan provided us with the utmost in customer service. She helped set a guy straight when he wanted to cut in line, as well as personally getting our car...avoiding any wait time. Kudos Susan!!!

It’s always great working w Danny! Outstanding customer service and always very helpful which makes it easy to get services done and quick!

Auto promptly serviced. Loaner car and checkout quick and easy

Nate Jones is an exceptional service advisor. He's very thorough and proactive and a real pleasure to deal with.

Professional, friendly, quality service, and makes it easy to get in and out safely. Thank you!

Nate is great - very responsive to all my needs and questions.

Unpleasant and unfriendly. Stupid excuses.

It is very expensive in my opinion. Every time I feel I should take a second opinion from another dealer or third party and may be next time I would. They do address all the concerns regarding the car. It is just expensive!

Great Service provided by Felix Alvarez, as always! Thanks

Bought gls in August 2019 bought prepaid service but after few day I went to cancel it. Did everything they told me to gave in written called but till date it’s not canceled March 5 2020 . Called customer service, called dealership ( Steve creek) no one return call. There service sucks not at all professional. Very disappointed.

Super expensive!!! I would not trust them with my car again. They quoted me over $1100 just to look at my car (no repair but just to connect it to the diagnostic machines because four warning signs would lite up every time I started the engine, so they wanted $350 for each warning issue diagnostic. I knew my car was in good shape so I found a local Mercedes mechanic that found out what was wrong with my car and only charged me $400 to correct the issue.

Attentive and helpful. Good experience

Excellent customer service.

John was very on top of communication; he reached out via phone call, text and email to ensure I had the information I needed to make repair decisions.

Susan Sulimani is an excellent service advisor at MB of Stevens Creek!! I Highly recommend her she is trustworthy and wonderful to work with. She makes the process so easy for customers.

Was happy with entire process from first contact through exit.

This is a great experience for my S550. Had service done and Charlie Fish took good care of my car. Highly recommended

John Stansberry at Mercedes of Stevens Creek is the best service advisor I have worked with in my life (and I am 68 years old, so I have had lots to work with). And I have been working with John for over 6 years. He is always clear about what is needed and willing to discuss alternatives. The cars are always ready when promised. Very impressed with their adjustment to a "no touch" approach due to COVID-19. Great experience.

Professional and timely in conducting maintenance for my GLK350.

I’ve always have positive experience with my service advisor Danny Ho! He is a pleasure to work with and been for years!

The difference I felt is lack of customer service: I didn?t experience the warm greeting and felt the staffs were lack of willingness to help

It took 3 days to complete regular check up and replacing a tire. Still the wiper is not replaced yet due to the back order.

Courteous service and simple process for test driving. Thanks Goran!

Jake Tran provided service above and beyond. Car was returned washed and cleaned. All services completed.

Upon arriving at Stevens Creek Mercedes Benz, our service advisor Nathan was very helpful in informing me about a recall for the vehicle. Would definitely recommend this dealership to my friends for service/sales. Thank you.

They charge way more than they should asked for an estimate on a tiny scratch that happened from something in the garage they quoted over $2200 and filled it out like it was going to insurance for an accident I will never go there again the guy when I picked up the car was super rude

The places such a gorgeous very friendly environment excellent customer service good doing business with them walked out very happy

Was very happy with our sales person Slava. Didn't pressure us and was very helpful. We most definitely will purchase from Slave again.

Excellent service from the staff, ⭐️🥂thanks to Rodrigo Velasquez

I had a terrific car buying experience here thanks to Solmaz, Safi and Nick. The whole process was seamless and pleasant with Solmaz being one of the best car sales people I've ever had the pleasure of working with. If you're going to purchase a used car or a new one from here I recommend working with these 3 if you have the opportunity as they created a terrific experience. Thank you so much Solmaz, Safi and Nick. UPDATE!!!Upon purchasing my car from this dealership they had verbally agreed to provide me with a second key for the vehicle I purchased from them and did not follow through on this. Now while desperately in need of a second key for relocating the vehicle the dealership has gone radio silent when asking for them to follow up on this promise. Really disappointed with this dealership and commitment to the full delivery of service. I don’t think getting two sets of keys for a car is too much to ask when buying a vehicle from a dealership. Disappointing given the purchase process upfront and would no longer endorse this dealership for end to end service.

With sincere apprecaition for continous outstanding service (over many yeras) by Charlie Fish!

Fantastic dealership, superb service. I was selling a vehicle, which they made easy, but due to the quality of their service, they are now the place I will go to buy a new vehicle. Highly recommend!

Great customer service! Very quick and accomodating.

Excellent all the way around! It was quick and easy to drop off my car, the service representative was courteous and knowledgeable, the loaner vehicle was top notch, repairs were made quickly, and pick up was quick and easy. I'm very impressed!

Troy Schalk is my service contact person. He can squeeze my vehicle in for service very quickly. Easy walking in and out every time. Friendly staff and knowledgeable service people. The loaner car service is especially helpful.

Nate my service rep. was excellent, he went beyond by going to his manger to cover my car battery which was expired few days before. Nate got it approved by going to his manger, Also Car was washed and Vacuum really appreciated.

Nate my service rep. was excellent, he went beyond by going to his manger to cover my car battery which was expired few days before. Nate got it approved by going to his manger, Also Car was washed and Vacuum really appreciated.

Sales staff friendly and helpful, extensive selection

Hello all, Hope you are doing well. I moved to San Jose from Joplin, Missouri two months ago. My Mercedes needed new tires and an oil change.unfortunately I went elsewhere for the services. I was informed my Benz would need to have the tires aligned and there was a recall on the stirring pin. At that point it was time to look for an official Mercedes service center. There are several to choose from in the Bay Area I read the reviews and went with Stevens Creek and wish for the best. When I called to make an appointment I was put in contact with a service agent, Felix Alvarez. He was so professional, courtesy and very knowledgeable. He schedule me in right away and educated me about a non risk alignment and should an alignment be necessary the cost. I felt confident and assured I choose the perfect service center for my vehicle. My visit was top notch with everyone I encountered from the barista kind young lady to the gentleman when picking up my vehicle. All greeted you with a genuine smile and ready to assist. Thank you for taking care of my Mercedes needs I only wished I had purchased my tires and oil change with your center. You have me as a loyal customer keep up the excellent service. Thank you

Worst service experience ever. New employee Andrea did not finish car, went back to hear that the car was lost, service not finished, paint marks on bumper, no calls back.

After a minor delay in response my engagement with Stevens Creek was amazing. They went the extra mile to get the car I was looking for which proved to me a bit more difficult than I thought.

Worst service experience ever. New employee Andrea did not finish car, went back to hear that the car is lost, service not finished, paint marks on bumper, windshield cracked.

I was very happy with Aramais and his help to purchase my new car. Very authentic, helpful, and answered all my questions. I would definitely buy another car from him. However, I give the finance manager 1 star. He was very inauthentic and kept trying to offer me packages even after i said "no more." Kept telling me that I was special with APR and because I am so nice..... I had a 2.5% APR from BMW, so I'm no fool! Anyways, 5 star for Aramais, 1 star for finance manager, 4 star overrall. Update 07/30/2020:. It's been almost 7 months and I still have not received my license plates. Called twice and did not get a call back.

I have always had a great experience servicing my car at the Mercedes Benz of Stevens Creek. The latest was no different, they really do a good job from the time of reservation all the way to the completion of service. Awesome work! keep it up

I have used MB of Stevens Creek for 4 different vehicles. My advisor Susan Sulimani is just wonderful to work with. MB has exceptional service which is why I purchased an MB.

Danny Ho was exceptionally good. Everything went very smoothly.

They explained what is needed and recommended what should be done and the quality of staff and service was up to the mark.

Great service! Very proffesional Staff members.

5 stars for MB Steven's Creek. Outstanding in every way from Service Manager to Service Advisor to quality of repair. Would highly recommend MB Stevens Creek to anyone in need of service/repairs.

I needed to get my radio 'code' because of a recent change of battery. When I first called, I was given a code, and was told that if it did not work, I would have to come into the dealer and get it set, but that the service would be free. So I said, "Can I make an appointment now, so that if it does not work, I already have an appointment? And he told me, "No, you do not need an appointment, just drop in. It is like a 15 minute process" The code which I was given did not work, so several days later, I called to verify that I could just drop in, or whether I needed an appointment. This time, it was a lady whom I was speaking to, and she said "No, you do not need an appointment, just drop in. It is a 10 minute process". So the following Friday, I took time off from work and went in to the dealer. I checked in with the receptionist, and was told to go to the waiting area, which I did. Half an hour later, nothing had happened, so I checked with the receptionist, and she called to the repair shop. Then she told me, "Sorry, things have changed, and now you need an appointment for that service, and we cannot do it now". Needless to say, I made an appointment for a week later (The earliest that they could do it). So once more, I had to take time off from work. I checked in and they took the car. An hour and a half later, I was told it was ready, and when I retrieved the keys from the Service Representative, he told me that it wold be $95.00 !!!!!!!!!). I explained to him the whole ordeal and I refused to pay.

I brought my GLC350e for the first maintenance appointment (service A). Fast and efficient dropping my car off and met with my service advisor, John, immediately. My car was ready early and was washed and ready to go! I was able to get a loaner car and they had it ready for me. Literally NO WAIT whatsoever for any of it! Great service!

From the scheduling to the service advisor, I've always valued and enjoyed the experience I get from Stevens Creek MBZ. They are fair and consistently high quality. My service advisor, Charlie Fish has been my advisor for the past 18 years across 3 mercedes. That should say something.

I tow in broke down mostly flat tires that have no spare in the vehicle so I do whatever I can to get the costumer back on the road enjoying the ride they've invested in. Driver :Dan with:Salazar Automotive &Towing

I found the front desk people very dismissive. Although I had an appointment, I waited for what felt like an hour (I’m sure it wasn’t that long) but sad that the only time dealers give you any assistance is when you are buying a car, not servicing one. I bought the certified pre-owned so I was expecting better service

I had an excellent purchase experience with MB of Stevens creek. Slava Aprelenko was an excellent host and was very responsive with all my queries. He ensured that the entire purchase process was hassle free and smooth. Kamal Massoudi was also very professional and helpful with the financial queries. Overall, excellent service and purchase experience from MB of stevens creek

reasonable price and decent service

About seven months ago my son's Mercedes got totaled due to an accident. Consequently, he canceled all the extra warranties that he had purchased from Mercedes dealership which came to several thousand dollars. He has been trying to get a refund back from Mercedes since January. We have been given every excuse in the book; they continue to make mistake after mistake, and still no refund! At this point, I am beginning to think that is purposeful. We are talking about a very large Mercedes dealership, they could not possibly be this incompetent. I am very disappointed with their service, would not recommend them to anyone.

Quick and easy experience. I finally got to 10k miles on my car, and needed the B service. Danny was super helpful, and got me set up with a loaner while they worked on my car. Services can be a hassles, but they made it a very pleasant experience.

I leased an electric car from this dealership for three years. Overall, the experience was pretty mediocre and definitely not what I expected from a premium brand. Some examples: - Typical unpleasant sales experience. - Long wait times to get a loaner car for service appointments. I secured one at some point but then when I came in it wasn't available for some reason anyway. Never bothered thereafter. - Super long wait times for their shuttle service (>1h) and during service drop offs in the morning (there's often a line extending back to the street). I always payed for an Uber instead. - I prepaid for service. The first time they said tire rotation doesn't matter (when it would have been free). The second time they did it and charged me about 100$ for it (not covered by prepaid service apparently). - Returned my car after a repair with an almost depleted battery (it was 80% full when I dropped it off). Charger on site didn't work so I was on my own. Luckily I found a public charger nearby. - Extremely unfriendly and slow repair after a fender bender. I was almost two weeks without a car for a minor dent in the bumper. Communication was outright disrespectful. The car itself was good. I will avoid this dealership for any future purchases though.

Excellent service and Mercedes is the best car ever

It is always a pleasure doing business with Troy Schalk , assistant service manager at Stevens Creek Mercedes Benz. Troy is extremely helpful with what ever issues that I may encounter with my vehicle.

I've been going to the dealership for many years but give the credit to Rodrigo, my service advisor.

Mercedes has tried repeatedly to solve my a/c problem. I hope they have finally resolved it

Our Advisor Mr Charlie Fish is informative, knowledgeable and his professional conduct always assures us of an excellent experience.

Excellent service. The customer care was great. The service advisor did an excellent job.

Is the best in the world 🌍

Danny Ho is always professional and courteous.

Excellent, safe and quick service once again!

I had a recall and a suspension issue on my E class. Rodrigo took care of me in all aspects and gave me a yellow CLA250 which I call bumblebee to drive instead :) Even during the pandemic he was very upfront and helpful.

Sales Rep Aramais was very helpful and friendly. Same applies to the financial Rep, quick, efficient process.

Very good. Efficient, safe, friendly.

Regarding repair and the lady provide the service it was all very good. While i was waiting for my car i went to front of the dealer and wanted to see couple new cars ( my lease is coming to the end very soon) but i didn't really get approached or get real help from the frontside.

Edit: So I called the # the dealership provided in the response. After understanding my concerns, the representative said she would transfer to my sales person, who I knew was not working at the dealership during the shelter in place. Then I called again, after multiple transfers, service part answered that they even don't have the plug for the holes. Ok I will DIY. And as a car buyer, you'd better check every resources and get everything in mid before heading into the dealership. My bad I missed this one. Edit 2: A small round smudge on the driver side window (inside) is found the next day of the new car pick up (which was at 8 pm, my bad that I said yes). The smudge is confirmed that cannot be removed today in a window tint shop. Don't bother to contact them again but this is disappointing. Got a high trim A class here three months ago. Would be 5 stars if they didn’t drill 3 holes on the new buddy’s front bumper to put on the silly front license plate; Let alone that the the license plate is not placed in the middle of the frame... Ok I understand that it is theoretically illegal to miss the front plate, but this car is for commuting which means it stays in either the garage or company parking lot almost 99% of the time and few cops give you a ticket just for this! Next time tell your customers that they have the option and let them to decide. Other stuffs with the dealership are all happy so far.

The Service Center provided excellent customer service. I had to order a replacement key. The process was easy. I was happy to find the price was lower than I had expected.

Got my car maintenance there. Great staff, great service! Susan was so helpful in taking care of my car and I got a loaner car when they were working on the maintenance. Would definitely come back for next year maintenance!

Good service.

I called about a 2002 Gmc Yukon they had for sale. I asked for more pictures. A sales lady said it wss being smoged but would send them when it came back to the lot. A couple of days go by and I call asking for those pictures she promised me. She tells me some one put a four-day hold on it and she couldn't do anything till the hold is released. I asked her when first called why didn't she advise me since I was interested in it to put a four day hold on it. She said you needed to do that on the company web site. I didn't find the car on the company web site. I found it on another web site. I thought to my self if you were any kind of a professional salesperson you would of advise me to put a hold on it. Several more days pass and I get a call about 10 PM EST asking if I still interested in the car. This time a young man calls me. I tell him yes but it is about 10 PM and I am about to go to bed could I call him tomorrow. He said that would be fine. I went on to the dealership website and put a 4 day hold on the car. I also text the salesman and ask him to send me some more pictures of the Yukon. The next day I didn't recieve any pictures so I call him and leave him a voice mail to call me. He never returns my calls. I call and text him for the next several days but I never hear from him. I finally give up and figure out they had some one local who they knew who wanted the car and sold it to them. I have never been treated so poorly by a car dealership in my life. Maybe if i was buying a $60,000 Mercedes-Benz I might of gotten better service who knows. I have bought cars from Washington State to Florida and have never been treated as bad as I have by Mercedes-Benz of Stevens Creek.

Worked with Mr. Danny Ho and he provided excellent service! Highly recommended.

Tony Spencer and Ellen Lans are terrific. Tony set me up with Ellen, and she was awesome-prompt, courteous, professional, and knowledgeable. Great follow up too. I could not be happier. And Mo in the finance department was also excellent.

I’ve had to go back to have the same part repaired however it is not in fault to the mechanic Danny he is absolutely awesome and he always makes me feel confident that my car MB is in good hands Thank you Danny 🤩

We appreciate the prompt and courteous service.

Took my car in for routine maintenance. Someone greeted me right away, my service rep was friendly and knowledgeable, social distancing and masks were in place and every safety measure possible was employed. My car was ready on time and I paid online to prevent any unnecessary contact with others. They did a great job all around

Excellent service and attention from Jenna Morejon and Kamal. their attitude was outstanding and exemplary; they stayed till late night to provide me a quality service. my family and myself are plenty grateful with them. do not hesitate that you gained 4 customers for future car purchase. you have to be proud to have people like them.

Excellent service and attention from Jenna Morejon and Kamal. their attitude was outstanding and exemplary; they stayed till late night to provide me a quality service. my family and myself are plenty grateful with them. do not hesitate that you gained 4 customers for future car purchase. you have to be proud to have people like them.

Excellent service!

very good

Charlie Fish provided excellent service. Charlie has been our service rep for many years and has always provided excellent service.

Mercedes Benz of Stevens Creek is always a great experience. Terrific 5-star treatment and skilled mechanics

Outstanding. Charlie made the service experience a dream. Arranging for pickup and delivery for elderly client is a blessing. So glad I’m a Mercedes owner.

Jenna Morejon was extremely professional and charming when I needed to sell my Mercedes back to the dealership on Steven Creek. In actual fact, it was so incredibly easy working with Jenna that I also sold my BMW to them as well (based on the extremely poor customer service I received from BMW Stevens Creek). I can't recommend Jenna highly enough - she made the process so easy and I knew I was in good hands. Ask for Jenna!!! Thank you so much!!!

Went in to service my E300 and was helped right away by Rodrigo! This guy really knows what he is taking about, and was even able to get a loaner car for me without having to book it 2 weeks in advance! This dealership really cares about its customers.

Jake was helpful, knowledgeable and courteous. Excellent customer service!

As always, Jake provided another exceptional service!!! He was able to provide me loaner car despite my last minute appointment. Jake made sure all my concerns were addressed and my car got a thorough check on those concerns. Excellent communication skills and very courteous. Great job! I would surely recommend MB Stevens Creek.

Great service. Amazing staff. Sales and finance did an amazing job! Thank you.

I have bought nearly 20 cars in my life – all purchases were good to excellent experiences. This purchase was not; quite the opposite. I have never had such a poor experience. I asked to speak with the General Manager or Finance Manager regarding the transaction – neither called me. Was extremely dissatisfied! Salesperson - Tony Cardinale – Stevens Creek Mercedes Benz.

Good experience

Understanding this is a review during COVID times, while the porter checked me in on her iPad quickly I was a bit disappointed that my service advisor took over 10 minutes to get to me. I had a meeting and a time crunch and seeing other advisors with no customers did not help. However my advisor was helpful, knowledgeable, quick and courteous when he did arrive. He texted right on time with a pick up time for my car as promised. However it would have been helpful to have an update on the new process's for pick up at the service department. When I picked up, there were no signs to direct where to go. The cashiers are all on furlough so I had to wait in the parts line for 20 minutes, only to be told I needed to go to the service valets. (He did give me a 20% discount on a license frame, as I was not going to wait all that time and not buy something.) I went to the valet only to find they didn't have my paperwork. She left to go find a service manager (as mine had left for the day with no instructions) and in between her eating pastries with the cleaning crew and somewhat trying to walk back to me told me I had to pay with the service manager at his desk (not my guy and apparently some new process that would have been nice to know when I was told to pick up my car). By the time I paid and the lazy porter got around to getting my car it took over 40 minutes to do a routine pick up. Still like this location, but frustrated.

I have sent my E350 to Mercedes Benz of Steven Creek on June 25, 2020 for annual car service. I am 100% satisfied with the service that provided to my car. My service adviser Susan Sulimani is very friendly and helpful.

Nate Jones did a great job taking care of my car, definitely 10/10 service.

The service here is outstanding. My advisor, Susan, is very thorough and remembers (or reviews) past visits so she is able to recommend what should be done. My car is 5 years old, and it feels like new. The entire operation is very efficient, I get in and out quickly with a clean loaner car, which the last time I had for 5 days due to a cracked windshield repair and a damaged rocker panel.

They advertise cars they don't have just to get you in the store.

Seamless service + courteous reps

Stevens Creek Mercedes Benz has always been a class act. Great customer service and attention to detail. A true world class organization.

excellent service from Susan Sulemani

Amazing sales staff, and service staff. This dealership is the only place I will ever buy at again. Jake in the service department has been amazing. Great communication, customer service, etc. They go above and beyond to facilitate your convenience. I was so impressed with them that we went back one month after I purchased my Mercedes and bought one for my wife. After all of my dealings with them, our family will be customers for life. I have never had an experience with a business that comes close to this one.

Did my yearly service. Labor cost was more than the parts which were put in. No complain on that. But was expecting that the car would be atleast be vacuumed. After I opened the bonnet of the car it was still dirty and all the dried leaves were in there. I was like when you put your car for servicing you think that these people would be opening bonnet of the car and would clean it. Really poor service. Plus my key battery was low which was not replaced after putting a note on that. I could have given it to the mechanic outside and he would have done better job.

Great service!

My service agent was kind, quick, and professional and very clear with all details of the work done and work suggested. No pressure was put onto doing more work or services. Acquiring the loaner car during the service was quick and easy. Would definitely come back to service my Mercedes-Benz here!

The temporary registration I was given is incomplete and a bill of sale was not provided. I went back and all you would give me is a copy of the application to transfer title. Because of this I can’t use this car for work until the DMV send me a legitimate registration with the existing plate numbers. On top of this the car broke down after 4 days and I had to have it towed back to Mercedes, they said they would look at it but now I will be outside of the 5 day return policy, I am very upset with Mercedes of Stevens creek and I am not vining my Mercedes here for service and will tell anyone I know to avoid this place. Update: I just spoke with Kevin the GM and he was quite helpful and reassuring. Said that he will look into the mechanical issue with the car to see what can be done to fix it and will extend the 5 day return period. I hope it all works out. 2nd Update: Got a call Saturday that my car was ready for pickup. Was told it was an aftermarket alarm system that they removed and car was working fine. I drove it home, reset the auto door locks to all open when the key remote unlock is pressed, then the car wouldn’t start anymore! Returned the car and was told I would be getting a check in one week, great they took it back but I really don’t understand why I need to wait one week to get paid. When I bought it I paid in full before I drove it off the lot, I didn’t tell them I’d stop back in a week and give them a check. I wish I never went to Stevens Creek Mercedes in the first place. 3rd Update: Went back on 1/27 Monday to get my check they said they could only pay me for my trade-in. Had me sign several blank DMV forms, wait 2hrs still wouldn’t give me any of my money for the trade-in or the purchase price of the returned car. Shawn the head of finance said they would print the checks Tuesday and next day them to me for Wednesday..... Wednesday 1/29 still no check. Not sure what to do, this dealership seems very dishonest they can’t tell me when they will return my money and are continuing to string me along. I think I will go to the DMV tomorrow and see if they can help me recover my two cars that they seem to have taken and refused to pay for. 4th Update: Friday 1/31, no check in the mail yet so I drove back to Stevens Creek Mercedes. Great news! they had the check for the car I returned (dated 1/28, not sure why they never mailed it). I still need to wait for the check for my trade-in. (5th Update) 6/29/2020 They still have not payed me for my trade in. Over 6 months since returning the purchased car and asking for their 5 day 250 mile return refund. Again after several weeks they did return the cash I paid but still have NOT paid for the trade-in car I sold them!

Great service!!!

I purchased SL300 from this dealership, and have all services done there as well, every time after service, the car is like brand new. I bought a 30K 3 year service package from this dealership, but I drive not that much so when the car reached 30k mileage this month, it is way over 3 year coverage. After I talked to Randy the service director, he contact Mercedes America and honor the coverage, I really appreciate their effort, so I would not waste my money paid for the package. For this class of car, service is important as purchase.

Danny is very helpful and thorough. He helped me get the 25% discount! Thanks Danny!

I took my E350 in for a Service B. I was met on time by Rodrigo my service manager. He was wearing a mask and observed the appropriate social distancing profile. I told him it would be great if I could get the car back early afternoon as I had a conference call in the evening. He indicated that he would look into it and see what could be done. I was provided a loaner and was on my way. In about 3 hours I received a call from Rodrigo saying the car was ready. I appreciate the fact that he listened and took the extra effort to accommodate my schedule. The car was clean inside and out. Returned the loaner which again was zero hassle. I was glad that the dealership had hand sanitizers available for use. Again appreciated the attention to detail from Rodrigo's customer service to the cleanliness of the vehicle after service.

struggling to find their footing post covid. floor associates were openly complaining about mgmt as we walked around. that gave a weird vibe to the place.

Charlie was well informed, and kept me posted on complicated repairs.

Excellent service, Rodrigo is the best!

Fast and efficient. In and out in a day. Loaner car was in mint condition.

I have purchased a 2017 Mercedes Benz C300 CPO last week and it was delivered to me on Monday by Aramais Bagdasaryan on his day off. How about that for a customer service? Stevens Creek Mercedes is a top notch dealership including Kevin Sitch GM whose number one priority is a "HAPPY" customer! The communication between dealer and customer is second to none. I got the car what l wanted and could not be happier. Aramais is a great salesman with a smile! No pressure, just great service! Overall my hats off to Stevens Creek Mercedes and thank you for a great experience purchasing a new vehicle. Also wanted to mention their great financial people Samir Karimi and Nicolas Kith for their polite, prompt communications. BTW their COVID 19 response is great and felt safe all the time while buying the vehicle. Definitely coming back for my next ride in the future! Thank you!

Their GM is one of the best. He made me an unbelievable deal on a MB 300 that I leased for my mother. Kevin and his team went out of their way to help me and I will refer EVERYONE I know to their store on Stevens Creek. I cannot say enough how great the level of customer service was!! Thank you Kevin Sitch!!!!!!!!!

I have been getting my cars serviced here since 2006, normally they are very good. But yesterday I was really frustrated with the service. I dropped the car in on Monday at around 7:30 am, when I checked to find out if it’s find out if it’s done around 4 pm I was told they had not started work on it. Apparently a text had been sent to me which I never received as I don’t subscribe to their text message service and they did not follow up on it. The car was finally returned to me on Tuesday but the main reason I had taken the car in had not been addressed. A really disappointing experience.

My service experience was a scary one during COVID-19 at this MB Service Department. They have great signs up about wearing masks, social distancing, yet 50% of the people who worked there that I saw, either were not wearing a mask or wearing it allowing their nose and/or mouth to be exposed. They had a large space full of workers, (with some partitioning) but often people were congregating, not wearing mask at each other's desks, etc. When I went to get my car back and return the loaner a few hours later, there were more people, (customers and staff), again with little social distancing and no compliance to mask wearing. I had to step out of the return area as there were too many people in a small space with no compliance. The car was brought around, they stated it was clean but the inside was dusty and the young man who got it wore no gloves, wiped nothing down, and just handed me the keys. I shared my concerns with him and the young lady who took my payment, they both seemed resigned that yes, I was right, and yes what could they do... I wrote to Mercedes Benz, their reaction was non-committal, they don't control the Dealerships. Pretty commercials on TV about how they care about you in the COVID times but they don't act it in any way. Unless you really need service I would stay away, or find another dealership that cares about your life. I live with an Immunocompromised Person and work in Healthcare, and these things are vital to our families safety. This was a perfect example of bad leadership, no oversight, and little concern. choice wisely.

As always Troy did a wonderful job and TJ made getting a loaner very easy... Things felt safe and healthy

My Service Consultant, John Stansberry, was awesome. Had an issue with my C43 battery which is barely 3 years old. He told me it was covered under warranty. Got me a service appointment within a few days and they got it changed out with minimum fuss in about an hour while I waited.

Everyone at the dealership was very professional and made my experience of buying a new car smooth. I didn’t feel there was much of the old gimmick of trying to squeeze money out of me. Aramais was the sale manager that helped me and he was very knowledgeable and polite. Overall, a great experience.

It was handled very professionally by My Advisor, Charlie Fish Charles was patient and detailed as he explained the service

great support and very polite.

I purchased my Mercedes E550 ten years ago from Stevens Creek Mercedes. They were easy to work with and I negotiated the deal I wanted. I have been servicing my vehicle there ever since and the Service Dept has been fabulous. They get the job done quickly, provide loaner cars or shuttle service, free drinks, and a clean inviting dealership to wait in. I would highly recommend this dealership for either a purchase or for service.

Very welcoming and knowledgeable service representative (Troy Schalk) as well as respectful staff. Makes you feel special. Not to mention delivering on the superb and knowledgeable repair/maintenance service one comes to expect from Mercedes.

Very quick and easy. just drop off and get money. That is it.

Excellent customer-centric service!

Excellent follow up from the assistant service manager. He took care to keep us updated on the repairs amidst a deadline and guarantee the repairs would be finished in time before our departure from town.

Overall, the service performed was good. The amount was incredibly excessive and most not necessary. My service agent was Angela and she was exceptional. The driver that delivered my vehicle could not have been better and more personable. The people I dealt with were fantastic. I have owned Mercedes Benz since 1992 covering nine different models. I have worked for Mercedes Benz and have always loved their vehicles. However since now the price gouging on service has driven me away to Tesla. I am now down to my last Mercedes I’ll ever own or gas powered car I’ll ever own. I have ZERO maintenance and Tesla keeps improving with constant free software updates. When was the last time you owned a car that improved with age?

Great service

I am always happy to send off the family transport GL for service to MB Stevens Creek with Steve Kirksey because I know he is always looking out for the safety of my family. The quality of care is unmatched.

I've been coming to MB of Stevens Creek to get my cars serviced for nearly 10 years, and every time I'm impressed with the service. Drop-off is easy; my advisor keeps me updated on the status of my car; and I'm always happy with the work. Keep up the great work!

Susan is amazing as usual. Top support, nails down all the details and 100% professional. Thanks again for another great experience.

Service done well and quickly. Vehicle available with appropriate Covid19 safeguards.

I am generally not comfortable going into a car dealership, like many people aree. I don't like the haggling and dealing process. I experienced none of these things at this dealership. Jim was my salesman, and he was absolutely amazing. He was up front with me, and made the process very confortable. After the experience I had, I will never shop at another location again. I cannot say enough about Jim, or the other people I dealt with here. This is an awesome place. My husband also owns a Mercedes, and he has been coming here for some time for service. He loves it here too. Thanks to Jim and the other staff that I dealt with for making this a memorable process.

My car was done in a timely manner and they located and fixed a funny sound I had been hearing

Went in for my B service and transmission service, my GLA250 4matic runs like it's brand new again. Costumer service is top notch. No complains here, rather pricey service but i knew this already when i bought my car. Happy owner!

I am so happy with my purchase, David and Farhan helped me and went above and beyond to make sure I was getting all that I needed. They communicate trough all the process and make it so easy. I will definitely be sending my friends and family to David, thank you so much! ☺️

High recommendation to friends, relatives, colleagues with the maintenance services provided by Danny Ho.

Great experience working with Ken on purchasing a used vehicle from this dealership. Because I was from out-of-town, Ken sent me a walk-around video of the car, then answered all my questions prior to me going to look at it. It was an easy and professional transaction, with friendly staff. I would highly recommendation Mercedes-Benz of Stevens Creek!

Susan Sulaimani is always great help, responsive and knowledgeable for all our need at Mercedes

Excellent !!!!

Danny was very sweet and very helpful. He was able to help out and not charge for extra stuff that we didn?t need. Process was quick and easy.

We came here to return our old lease and look at options for a new lease. We we're initially helped by Tony who was good and came back the next day as we stopped at a few other dealerships between. The next day we came back and we're helped by Slava. Slava was great as the promotions changed overnight so we needed to renegotiate but we're able to come to a great price. Slava was a great personality and explained everything thoroughly. I would come back and recommend him and this sales center without hesitation. We have now also had our new lease serviced twice and each time was an amazingly fluid experience. The first time was normal maintenance and only took a day while we got a loner car. The second time was because I noticed an issue with the gas pedal while driving. When I contacted them they scheduled me an appointment for the next day. The service advisor, Jay, was great in taking my explanation of what happened and giving me some possible causes. They worked on the car and fixed it that same day. The car has been fine since. Highly recommend all aspects of this dealership for your Mercedes related needs.

Thank you Tony, Awesome!

It was very easy to make an appointment by phone to have a service for my E350, including arranging for a loaner car. The day I brought my car in for service I met Charlie Fish who had been assigned as the service adviser. Charlie explained what needed to be done for the B service and told me about a package I could purchase for 3 services which would save me quite a bit of money. Charlie is the best service adviser i have had in all the years my car has been serviced at Mercedes dealerships. My car was ready when promised, washed, tires at 39 psi as I requested. The people at the service department are very pleasant and efficient, and I highly recommend the place.

The parking lot seems disorganized on the service department site. The actual entrance just closed by the metal gate. People taking the widely open exit gate as the entrance, due to the lot is full of/crowded with new cars, visitors/customers, delivery & contractors.

Excellent service, quick, professional, personable

Went to the Service Department on a Monday morning without an appointment. Both of the batteries in my CLA 250 had failed. They were able to get me back up and running in short order while keeping me advised throughout the process. Friendly yet very professional Service Department including the Loaner Department.

The service we receive at MB of Stevens Creek has been outstanding. Our service advisor Susan is always on top of our needs.

The low score is for the terrible service at pick-up. After finishing the paper work, I was told that my car would be out soon. I waited and waited, but it took more than 20 minutes before my car finally came out..... unwashed. Since a complementary car wash was promised by my advisor, I asked them to wash it. It would be another 30 minutes before they came out with my washed car. I want to emphasize that while I was waiting there weren't many other customers. In fact, I was the only one there by the time I sent them back for the car wash. Understandably a car wash takes time, but 30 minutes was unreasonable. All in all, Mercedes-Benz of Stevens Creek made me wait ~50 minutes just to pick up my car. A horrible experience. Update on 6/10/2020: Just when you think their service can’t get worse, it does. On 6/8/2020, I took up the offer in their reply below to call their GM, and I left a message for him/her to call me back. Surprise surprise, I never got a call back. To Mercedes of Stevens Creek: if you don’t want to make things right, don’t bother posting here just for show.

Charlie fish is the best service adviser, our family has been taking our Cars to him since brand New day one. Cls, Amg, S550, G63, GLS E class. Always very ethical, respectful and helpful. Thank you Charlie fish Best Regards.

Just had another great service here. My car hit 90K and it is one of many, many cars I have purchased here. Always good...

My 1996 SL 500 needed a reset of the computer that wouldn’t reset after getting a new battery. Jay was super helpful and nice. Everyone there was great. All were wearing masks as were the customers. My car is now ready for warm weather driving without the top. Which was my problem. She’s an oldie but a beauty! Thank you to the Service department.

love this place..great service

One of the worst dealerships I have been to. They don’t care and have absolutely no interest in customers and their inquiries. I met with sales rep, Basir, and he literally asked me to check the details online despite asking for quotes a few times. I would strongly suggest AutoBahn in Belmont/Redwood city or just cross the road to BMW dealership for some amazing sales staff. Never owned an MB but if the sales staff doesn’t care then I can’t imagine how the service would be.

Went there 3 times. 1st time was a while ago when I was looking a new car. The sales associate was a new hire and does not know the car completely and could not answer any of my questions about the car. Also when looking for the car I wanted to test drive, we need to go to their Cupertino garage, I guess that was fine for me. But when we got the vallco mall, he actually don’t know where their garage and car is. Spend like half hour there to look for their storage garage and the car. 2nd time went there for car service and got a loaner car. Same day my car service is finished and I was returning the loaner 5 minuets before they close but they just told me they are closed and I should come back tomorrow. 3rd time went there for service. Even though I have appointment for loaner car, there is no car available and there are already people in a line waiting for loaner cars. They only offer shuttle or uber if loaners ran out. I would say BMW is better on this since if they ran out for their loaner cars, they’ll provide a rental car instead. Btw, the coffee machine at the loaner area is terrible. It makes light brownish hot water with some coffee scent.

Thank you for taking care of me and my new sprinter van.👍

Jay is an outstanding service advisor, always a pleasure to work with Jay. My complaint with MBZ is the charges for any part or service are excessive. $600 for a battery!! I bet you have a great story as to why that GOLD plated battery is worth it. That's just one example.

outstanding service for all warranty works

Courteous service advisor and prompt service.

Excellent sales and service experiences for forty years. The staff is handling business during the Covid19 slowdown very well and service standards remain high.

Bought my Mercedes and Prepaid Maintenance from Mercedes Benz Stevens Creek, a year ago. After a whole year, I booked my first appointment for Oil change on a Saturday. This was going to be my 1st experience with Service Department of Mercedes Benz Stevens Creek. I requested a loaner vehicle with my appointment. Rodrigo was my service advisor. He said that my car would be ready within 4 hours and told me to bring back the loaner the same day before 3pm, otherwise I would be charged per day. When I got the loaner vehicle, the documentation clearly stated that car needs to be returned by Monday morning. At around 2pm on Saturday, Rodrigo called me and asked me to collect my car and drop off the loaner. When I told him that normally a customer has 24 hours notice period, he started yelling at me " I told you to return it today before 3pm". Furthermore, he started harassing me by saying that now I would be charged for a day. I told him "Lets discuss when we meet" to which he said that there is nothing to discuss and hung up. Then, he called me back after 15 mins and said" I've checked with loaner department, you do have 24 hours. Now you have to return the loaner vehicle tomorrow (Sunday) by 3pm." I asked him if the dealership was open on Sunday. He said: "No but I am appointing someone for you" By time time, I started feeling very uncomfortable and couldn't believe a Mercedes Benz Dealership would treat its customer like a fugitive. Loaner Department gave me a receipt which clearly mentioned Return day as Monday morning 10am. Monday morning when I went to pick up my car, I had to involve the management to let them know about my absolutely devastating experience. While I was waiting in the car lot right next to my car, Rodrigo set off the car alarm with key remote and slowly walked towards me. The alarm kept sounding to which I was shocked how disrespectful an employee could be. As he approached me, there were no greetings. He straight away asked me" Did you get your paperwork?" I told him that I didn't. He said: "you will get it from the office". My service advisor was deceitful and lacked basic customer service skills. Overall, I had a terrible experience. A roadside mechanic shop would have treated its customer better.. I have already requested to cancel different service packages that I bought with my car as I dont think I would be going back to Mercedes Benz Stevens Creek again.

The sales manager are the laziest people alive always clueless always not at their work stations

Charlie from the Stevens Creek MB was very supportive and responsive. They provide me a courtesy car and kept me informed on the progress.

EXCELLENT CUSTOMER SERVICE - OUR SERVICE ADVISER - RODRIGO VELASQUEZ - IS A CREDIT TO MERCEDES-BENZ OF STEVENS CREEK AND HIS PROFESSION IN GENERAL - THANK YOU !

Feliz provided an excellent customer experience

I had a bad experience with a dealership nearby so was ready to willingly overpay for an SUV at one of the reputable internet only car sales companies. I recently dealt with Valeria in the sales dept. at Mercedes-Benz of Stevens Creek. She had been polite and helpful even though I didn’t proceed further on a vehicle purchase at that time. She was willing to address any questions and concerns that I had and responded quickly to my messages. This was at the onset of the pandemic so it was already a difficult time. I ended up purchasing a vehicle through Valeria’s assistance at a later date, partly due to her continued professionalism and willingness to make an effort even knowing that I could have changed my mind. (Their five-day or 250 mile money-back guarantee was also a big plus.) Professionalism and common courtesy can go a long way!

Excellent customer service and good quality work.

My wife purchased her used car here, a Mercedes GLA-250. The sales team showed us a few cars and gave us a test drive immediately. The great Tony Cardinale could not do more to help us. He was amazing, very helpful and answered all of our questions with patience. The finance team was also so helpful and stayed late to complete the paperwork for us. After two days, we regret not buying the one with a sunroof and a blind spot detection. So we went back to the store and we were very welcome there. Tony was very understanding and made the exchange without any question asked. He was amazing at every minute we were there and made us feel very comfortable with purchasing our first car in the US. Even after the sale, he called us to check if we had any problems and addressed our questions right away. Thanks again Tony, you are the best! So I would say if you think of buying a Mercedes, this store should be the first stop (and probably will be the last one).

Charlie Fish has provided the best service to us for the last 20 years. Always goes out of his way to accommodate our needs.

So overall I liked the service, I had a flat tire and I called and dropped my car off for service and fixing my car. I just felt that the person who was taking care of me could have been a little bit more friendly. I felt like there are a couple of times where she was a little rude. Overall everything in the car was good. I also wish the person taking care of me could have been more proactive in letting me know about my car. I had to call and figure out what is happening to my car.

Best service always! When they’re not super busy, they’re so fast and efficient but that Sat was surprisingly busy even with shelter in place. They cleaned my car and because my car would be there for an extended time they gave me a brand new loaner which was so fun to drive anyway so I can’t complain. Giselle was super attentive and nice- Patrick, my mechanic was as always amazing.

My Service Advisor, Susan S. said, "Can you wait in the showroom, I'll come and get you as soon as your car's service is done!". I figured that's a reasonable request, except that 2.5 hours later still nobody came to get me. So I went back to the service advisor and asked, is my car ready? Susan replied, "well I sent you an email letting you know your car is done!" To my surprise, I was expecting someone to come over to get me and then I double checked my email and still didn't find anything! I said, not only did you not come over to get me but you also didn't send an email either, so I could have been waiting forever without being notified. Without any apology she said, well go to the cashier room and they have your car. I said, do you mind if I check to see what email address you have for me first? She said, oh this doesn't match the email on your business card! I said could you please correct the typo, after some hesitation and reluctance she said, oh I see the typo, I can fix it for you! When I went to the cashier and waited some more then the person had no clue where the spare key was that I purchased, we went back to the service rep and she said it should be somewhere in the car. Why did they not put it on the keychain? Both me and the cashier person looked at each other since neither of us knew of the process, we eventually found the key in the cup holder by iteself, not easy to spot. Finally I took my car home and found that the hood had the front windshield connectors outside the hood and messed up! I'm going back to the dealership now again to get the hood issue resolved. Very poor service experience.

Charlie F. is professional and courteous. It is a pleasant to work with him. The rest of the staff, from initial intake to loaner car service are similarly helpful and friendly. Keep up the good work, thank you all!

The service was signaled by the car?s software and scheduled online. I arrived on time waited a minute. A service consultant offered a rental gratis (I declined). Promised complete in 90 minutes, I spent my time in the waiting area with big screens, espresso, and cell. Sales was without personnel but the cars were available. Clean inside and out inside the time.

Super high touch, attentive, and organized service. Highly recommend for service for your vehicle. Terry is great.

The Service Dept is the best I have ever experienced. I was a BMW-only driver since 1990 - but the Mt View BMW's service dept has gone so far down the toilet that I gave up driving BMW's all together. Have been driving MB's since 2008 - always been using the Stevens Creek MB (was Smythe) service dept and always got my cars serviced properly.

We actually have a Winnebago Navion Motorhome on a Mercedes Sprinter chassis. We were having battery problems. The Stevens Creek Mercedes service department were very accommodating and thorough.

Great service at Stevens Creek Mercedes Benz. I have had multiple issues with my car mostly with cameras and sensors computer driven. But everything has been resolved. Other reviews indicate that my 2017 E class is one of the most reliable luxury cars on the road so I guess I just experienced a lemon. However, because of the warranty and service provided for it, Im going to keep this lovely car and assume there could be nothing further that could go wrong.

I received warranty service and was very pleased with the efficiency of their operation. I was given a loaner car because the part was going to take a couple of days. First class treatment.

It was as if they dropped everything and my issues became their center focus. Quick turnaround, everything working properly, treated like royalty.

Goodluck To Your Business!

I am the recent owner of a 2009 C63. I received my vehicle on Monday, 4/27, and it was love at first sight. I called the local dealership, Mercedes-Benz Steven's Creek, and scheduled an inspection and the factory recall for the airbag. I dropped the vehicle off Thursday, 4/30 at 2pm, and picked up the vehicle Friday, 5/1 at 4pm. Upon sitting in my vehicle and feeling the steering wheel, I immediately noticed that it made a "knocking sound" if you slightly rotated the wheel back and forth. This did not exist before I dropped off my vehicle. I immediately parked the vehicle and went back inside to find my Service Adviser, Susan Sulimani. I informed her of the problem, my concern, and we scheduled a follow-up for Monday 5/4 at 9am. On the way home, the driving was worse. The entire steering was off. The knocking was in the wheel, the steering wheel felt loose or like it had slop in it, there was a disconnectedness from the steering wheel to the road, and when adjusting the steering wheel tilt column there was a loud "crunch" sound. Even worse, the steering wheel locked up and got tight as I was entering the on-ramp of a freeway. I thought I was going to go into a guardrail. I emailed Susan Friday, 5/1 evening and told her my follow-up concerns. She only offered a loaner car, no expedited service. I dropped off my C63 to the dealership, they confirmed the knocking, and said they didn't do it. I spoke with the Service Director, Randy, and in his anger and frustration, he walked out of our conversation. I want my car fixed like how I dropped it off. One of the other issues I brought up is that the service adviser said my tires were close to replacement. What makes that surprising is that the tires currently on the car are only 1 week old. When I brought this up, she defended her recommendation, said, "well, I don't know what kind of tires they sold you". We went outside, measured the tires, sure enough they were like-new and had green tread ware. She didn't apologize, only said she would remove the recommendation.

I am the recent owner of a 2009 C63. I received my vehicle on Monday, 4/27, and it was love at first sight. I called the local dealership, Mercedes-Benz Steven's Creek, and scheduled an inspection and the factory recall for the airbag. I dropped the vehicle off Thursday, 4/30 at 2pm, and picked up the vehicle Friday, 5/1 at 4pm. Upon sitting in my vehicle and feeling the steering wheel, I immediately noticed that it made a "knocking sound" if you slightly rotated the wheel back and forth. This did not exist before I dropped off my vehicle. I immediately parked the vehicle and went back inside to find my Service Adviser, Susan Sulimani. I informed her of the problem, my concern, and we scheduled a follow-up for Monday 5/4 at 9am. On the way home, the driving was worse. The entire steering was off. The knocking was in the wheel, the steering wheel felt loose or like it had slop in it, there was a disconnectedness from the steering wheel to the road, and when adjusting the steering wheel tilt column there was a loud "crunch" sound. Even worse, the steering wheel locked up and got tight as I was entering the on-ramp of a freeway. I thought I was going to go into a guardrail. I emailed Susan Friday, 5/1 evening and told her my follow-up concerns. She only offered a loaner car, no expedited service. I dropped off my C63 to the dealership, they confirmed the knocking, and said they didn't do it. I spoke with the Service Director, Randy, and in his anger and frustration, he walked out of our conversation. I want my car fixed like how I dropped it off. One of the other issues I brought up is that the service adviser said my tires were close to replacement. What makes that surprising is that the tires currently on the car are only 1 week old. When I brought this up, she defended her recommendation, said, "well, I don't know what kind of tires they sold you". We went outside, measured the tires, sure enough they were like-new and had green tread ware. She didn't apologize, only said she would remove the recommendation.

Yes. They are always responsive to all of our needs.

Routine maintenance is fast and efficient with Jay, my service advisor. My questions are answered with thoughtful explanations. This is a very professional organization.

Safi and Asad was amazing, the whole process was quick, efficient and hassle free. Farhad in the finance dept was very courteous and swift with the paperwork. I would highly recommend anyone looking for their next Mercedes to visit them and ask for Asad in the Sales Dept.

Great service... trouble free transaction.

my experience was very good. they picked up my car, performed the requested service and dropped off the car. I do have a couple complaints. 1. the service was standard service that shows as B0 on the display. basically it's an oil and filter change with a few other things and a lot of visual inspection. I called in advance to get a quote and was told around $650. 2. when the advisor called he referred to the service as 40kmile service and quoted over $900. 3. during his call he suggested a tire rotation and quoted an additional $90. this should be included in 40k service. I had a 25% discount via an email that I was supposedly getting. 4. so total was over $830 for oil, filter, brake fluid, visuals and tire rotation. in my opinion it's excessive.

Danny Ho is the best ... been working with him for years.

The service manager is very helpful, knowledgeable with good courtesy. Find out the problem right away and help me to send evidences to my insurance company for the claim. Highly recommended.

Amazing service provided during the pandemic. Fast, efficient, and courteous.

Prompt, efficient, professional and nice service 👍

Of course my parking brake light came on and stopped working during the pandemic. I called the dealer and was so happy they were working. They scheduled a pick up and drop off (valet service) for the next day. They picked up my car, fixed parking brake, washed my car and returned it the next day! It was such a relief to have this service done during this stressful time. I appreciate the thoughtfulness they put into taking care of their customers, and thank you for working and servicing the public at this time.

The service at Stevens Creek MB is outstanding, highly recommend Giselle Miranda, highly knowledgeable and will take care of any issues

The service Susan provided was exceptional. Her thoroughness in note taking detail was extraordinary. Never felt like a valued customer before at any Benz dealership (even the SF one where I purchased my vehicle). After receiving my vehicle, I am pleased to say that all of the issues I had had been resolved, and Susan was clear to me upfront if there would be any additional costs/out of warranty concerns. At first, I thought she was a service trainer sent by HQ in Germany!

Very efficient and safe service during pandemic. They did most of the communications and payment through phone, so that avoided most of the touches and talks at dropoff and pickup time.

Everything was great, excellent service overall from checking in to loaning me a car. If the delta for most services including tires and maintenance plans compared to other companies was lower, I would definitely use this dealer exclusively.

Very happy with my brand new 2020 GLB . The process was very easy and fast . Sales manager LINH was very helpful and knowledge . Definitely will recommend all my friends . You are the best , thanks a lot .

I had scheduled a maintenance appointment prior to the shelter-in-place. When contacted to confirm the appointment closer to the date, I asked questions re: how they were dealing with the current situation. I was assured that prior to servicing, a cover would be put on the steering wheel. After servicing, my car would be cleaned inside and out, and when I picked it up, they removed the steering wheel cover. As I used a loaner, I was assured also when a loaner is returned, it is cleaned inside and out, so I'd be getting a very clean (read: sanitized) car.

Easy and simple drop off, advisor did a great job keeping me informed.

Great advisor, services... almost everything is excellent...

John , our service person, is first class. Appointment quick, courtesy car, etc, all excellent

Called for appointment - air bag recall - part was available at Stevens Creek. Appointment time was 9:20am. A line was already formed and I waited an hour - service person came out some time after 10am to take details about my appointment. She was telling me about things she thought was wrong with my car. I told her not to bother since I have a local mechanic. She then told me I had a leak in my water tank for the windshield fluid. I explained to her again that I have a local mechanic. Finally she told me it will be 5 hours before my car would be ready. I was a bit upset since I had an appointment. I went to their customer area and settled for the next five hours with my computer and work. I got a call after 5 hours. The part was not available. Why wasn't this checked before I left my car since this appointment was specifically for replacing this one part for the air bag recall. The service person came over to me and said she was trying to get me over the phone even tho I was in there customer area. I then asked for a loaner car so I wouldn't have to do this again tomorrow. She said - "I will give you a loaner car since this is what I will do for you." This was said to me in the rudest way - there was no apology - this is her fault for not checking that the part was available. Lastly, my local mechanic said there is nothing wrong with tank or hoses - THANKS Stevens Creek Service - you cost me $60 since mechanic charges for time - at least his rate is reasonable. I will NEVER take my cars (I have an E and C class) to this dealership. Nor do I think they care that they lost my business.

My 2016 GLE350 battery was 47 months old--the dealer replaced the battery for free because there is a 4-yr guarantee and gave me a loaner on the spot to drive for the day. Everyone was very nice and efficient. What could have been a frustrating, expensive situation turned out to be easy and free. SO satisfied!

Excellent customer service, even during a pandemic. They brought the car to my home for a test drive and then delivered it the same afternoon after it was detailed.

overall satisfactory, service advisor was responsive to my enquiries and was upfront and honest to what repair is to be done to my car

My service advisor, Nate was fantastic. Very thorough, very communicative and very helpful. No complaints whatsoever. Unfortunately, the same cannot be said with the staff at the loaner pick-up and drop off counter. They are sorely understaffed there and waiting 20-minutes to pick up a loaner and waiting longer to pick up my car the next day is really inconvenient (there were 11 of us waiting in line to get a loaner car). The staff were not happy and even shared their feelings about it with those of us in line. The afternoon staff seemed even less happy about helping the customers -- a stark contrast to the service Nate provided.

I have bought cars and used Stevens Creek Mercedes in San Jose Ca. up for many years. They are excellent in ever area.

We had a really bad experience with Linh Mong, Sales Manager for Steven Creek Mercedes Bens while trying to trade-in our lease 2017 for a new model, our fifth Mercedes. We arrived with our lease agreement which was copied by our salesman and taken to the Sales Manager's office. After agreeing to a price, we returned to sign the final documents and pick up our new car. Mr. Mong rushed into the finance office to renegotiate the price. He said that he did not realize we had six payments remaining and that he calculated the price based on three payments. Either he was lying or he could not read a lease agreement! We went to another dealership and got the car we wanted with an acceptable price similar to the original agreement with Stevens Creek. Obviously we would never do business with Stevens Creek as long as Mr. Mong remains as sales manager. This kind individual does not belong with a company that has the quality expected of Mercedes Benz.

Service was very good and smooth from the start to end.

Jay was very good and always kept me informed of the status of my car.

Great customer service. Thanks Diana Than and the team. They helped us all the way from getting the right GLE for us to finalize the deal. GLE over X5... any day.

Outstanding, excellent, and professional services were provided.

Everybody at Mercedes-Benz of Stevens Creek is super friendly and helpful! The service department takes excellent care of its customers! Routine maintenance is quick and easy, and the value is very good!

Had a great experience thanks for my service advisor. Thank you, Susan.

There is a big positive change on staff behavior , very accommodating, polite. Charlie went out on his way to help me with my tire with an insidious air leak and he checked the air leak himself. TJ from the car loaner section was quite polite and very pleasant . These characteristics of an employee needed appreciation.

Stansberry john is my service consultant, he has taken good care from the time I dropped for service till the delivery. He got back to me quickly on the problem the car had and the time it would take to be repaired. He is the man for SERVICE WITH A SMILE.

Very good service and nice. They tried to help me.

I had a great experience at Mercedes Benz of Stevens Creek. Sales and other staff were friendly and helped find right vehicle. Marvin and Dylan were very helpful. Marvin helped find right vehicle and provided great support through out my car buying journey

I had a great experience at Mercedes Benz of Stevens Creek. Sales and other staff were friendly and helped find right vehicle. Marvin and Dylan were very helpful. Marvin helped find right vehicle and provided great support through out my car buying journey

Had a great experience and the staff was friendly and welcoming.

Professional and patient service?made the purchase!

Took our Mercedes motor home in to have the battery checked out. They were very courteous and checked everything for us.

Very good service, especially my service adviser Charlie Fish, he is great guy with knowledge of skill, I will definitely give my referral to all my friends.

They do a great job and everyone is helpful and friendly.

Charlie, my service advisor is doing an outstanding job. Takes care of my car every time I come in for an appointment. Always quick and efficient!!! 5 stars ⭐️⭐️⭐️⭐️⭐️

As always First Class Service! Wouldn?t take my car anywhere else. Thanks Giselle!!

Charlie Fish......Awesome service advisor. Very help full and knowledgeable. Great personality.

Unsurpassed service , my next car will be purchased at this dealer

Susan Sulimani is an excellent Service Manager. She is prompt, explains in detail the service/repairs to be performed and how much they will cost. I always have a good experience at M-B pf Stevens Creek

Ethan in Steven Creek is our service advisor, he is very patient and professional, I really want to thank him for his service .

Great price comparing to other dealerships. And great communication with the staff.

If you are having any issues with this dealer as it seems a lot of people do, don?t waste your time calling and writing emails that will never be returned. Call auto nation directly, that?s when things finally start to be fixed. After my call to their head quarters the gm finally called me back and my issues were addressed and fixed.

Friendly, well informed and ver professional people. Best car buying experience I have ever had

Susan Sulimani is an amazing service manager. She was prompt, supportive and professional.

I took my car in for a free inspection top off of fluids and check the tyres and brake pads. It took them an hour and a half it would have taken me 15 minutes

Aramais, our Sales Associate was marvelous, knowledgeable and accommodating, we got just the car we wanted (after he scoured the region). Car is impeccable . Aaron our finance associate was likewise knowledgeable and fast. Explained everything to our satisfaction. Only drawback, come on Mercedes, offer some cookies at least! Poor showing after spending so much money on a car!

Danny Ho is amazing!!! He has been my service rep from the beginning and he has just been super accommodating and provides great options and talks me through what needs to get done to my vehicle.

Very courteous and efficient, fast repair as promised, advised on tire status

My 2004 SL55 recently blew lts ABC pump. I called Steve Kirksey, my trusted service rep and he got my car in right away and kept my fully appraised of the status of my repair and other issues that needed to be addressed. When I picked up my car it was freshly washed and looked great and ran even better. All in all a great experience with this dealership. Mark DeVoss

Charlie Fish is a Great service rep. Always accommodates as best he can - busy schedules - and goes above and beyond which is his SOP. One of the reasons I go to that dealership.

I brought my 2018 Mercedes in for 2nd year standard service. Susan Sulimani, my service rep, informed me that I needed to replace my back two (2) tires due to excessive wear. I also pointed out to Susan that we had significant scratch marks on each rim on the right side of the car. Susan told me that we were not covered for the rim damage but I told her we in fact purchased the tire protection plan when we leased our car. Susan stated that she would investigate and gave me a loaner car to use while my car was in service. When I got home I sent Susan a copy of our purchase agreement with the tire protection included. A few days later Susan stated that yes the records show that we had purchased the tire protection plan but that for some unknown reason we were not registered in the system. Susan would chase this down and let me know. Susan called me on a daily basis (which I appreciated greatly) to inform me of the status. She was having difficulty getting a hold of the 3rd party provider for the tire protection. This went on for a few days at which point Susan called to say Steven Creek would handle the wheel repair/replacement on their own and deal with the 3rd party provider separately as to not delay the return of the car to me. When I picked up the car Susan was very apologetic for the car return delay but I did not feel this was necessary as I knew she was working the matter on my behalf and she extended the loaner car as I needed it - no questions asked. The service and wheel repair was excellent. I very much appreciated Susan's daily effort to resolve the matter and get my car back to me as soon as she was able with all services done. Her effort in working the issue as well as extending my use of the loaner helped me avoid taking my car back into service again prior to next service timing.

John Stansbury was terrific. Covered all the details and timing, was perfect. Snack would have been great? you have gotten better than Lexus.

My service associate, Jay Falkner, is very nice and always takes care of my car in the best possible manner.

There was a track cover behind the driver's seat broken. I took my car to MB at Stevens Creek for repair. They have the parts replaced under warranty. The service representative is super friendly and helpful!

Sales Associate, Ellen L, is amazing. She is knowledgeable and very accommodating. If you are looking to purchase a New car I highly recommend her. 10/10

My interaction with everyone in the service department have always been pleasant!

Excellent Service at this dealership. They were very on time with completing the service.

Had a check engine light on, was able to make a appointment nexts day diagnosis and repair was completed in one day

Jay was very friendly. Our second time to meet him with recall repair same vehicle. Highly recommended, excellent customer service. Need to be rewarded :)

highly professional from the min. I entered the dealership and was meet by my service Rep. Susan.

Great service! Rodriguez was very helpful in my repairs.

My Service Advisor Alex Truong, was just outstanding. He seemed to know about me and certainly knew my car, an SLC43. Alex was quick, helpful, made sure I knew where to wait, kept me advised and escorted me out in a very nice manner -- on time to the wait he forecasted.

The overall experience was unmatched. Great staff, great work.

This was not just a scheduled maintenance service, this was a repair that needed attention, it was also a lot of work that needed a lot of parts to be removed to resolve the main problem; patience and someone with passion and knowledge was needed, which two other dealers failed to repair, couldn't even find the problem. Honestly speaking I was giving up on Mercedes Benz Service here in the Bay Area until I visited Mercedes-Benz of Stevens Creek. They must have some outstanding Mechanics who love what they do. And the Service Rep I worked with, Rodrgio was keeping me updated throughout the progress, and the result was superb. Now I can continue to enjoy my car. Thank you all, without a doubt exceeded my expectations!

Nathan was great! Employees are welcoming and my car was repair very fast.

At Mercedes-Benz of Stevens Creek you always get a 5-star experience for both shopping and service/maintenance. I have a very professional person who take car of me and my car - Alex Truong. All the employees are welcoming, kind and helpful. Sometimes they get busy, but they work as a clock machine. I recommend this dealership.

Excellent service. ?????????????????????????????-????????

Very responsive and fast service

The internet sales person and his manager, I recalled one of their name as Kevin, are such a dishonest salesperson I have ever spoken to in my life!

The service we receive from Charlie Fish is always outstanding for the last 20 years as a Mercedes customer.

Danny kept me informed every step of the way. He listened to what we?re my issues and addressed each one.

Edwin was very helpful and provided excellent customer service.

Amazing Service. Kevin, the GM of this location is a rare type of person. We appreciate and respect he values his customers. Our Sale person, Vo, he is a class act and very professional. He is honest and friendly to make sure we get the best service. Finance Manager, Peter Nguyen, did all magic to get all the deal done in very short time. The whole progress is extremely helpful and pleasant.

Always great service. Friendly, informative and professional.

Great service clean environment well done job and quickly done.

Best experience I have it within 3 Hours I am out the door with my new car GLB250 Assad Hanif and Finances nick are so helpful Steven creek Mercedes-Benz have best customer service Love it

Our buying experience with Jug (Jugbhir) was awesome from the beginning to the end of the process. He was very helpful and patient in every step of the whole buying experience. He explained everything to us that he thought was important for us to know. I love the fact the he set everything up for us when it came to the gadgets of the car, such as installing the app in our phones and setting this up completely so it's ready for us to use. He explained every function of the gadgets that the car came with. In short we left the dealership ready to enjoy our new GLA 250. The rest of the staff who helped us was as awesome as Jug thanks for all the help.

I was blown away by an outstanding service I received. You do not often meet thinking out of the box to address customer needs and I was lucky! Every step was thoughtful, prompt, efficient and courteous. Thank you!

I was blown away by an outstanding service I received. You do not often meet thinking out of the box to address customer needs and I was lucky! Every step was thoughtful, prompt, efficient and courteous. Thank you!

So the Stevens Creek location was amazing! Service was so good. I used to take my car to Capitol expressway autonation and will never go there again. I have a new service manager who was so customer service oriented. It was refreshing

Mercedes of Stevens Creek does an exception job for any repair required on my E-350. Susan Sulimani is my Service Advisor, and she is exceptional to work with explaining what is required and the time and cost estimate to complete the repair.

I had my C300 40000 miles service done at Mercedes-Benz of Stevens Creek, as always their service is remarkable especially my service advisor Mr John Stansburry was very friendly he has all the patience to listen to the complaints and ensures that everything is done perfectly. I trust MB of Stevens Creek and will gladly recommend to my friends.

They have a great customer service commitment. Always a pleasure to deal with.

Aramais is really helpful and patient, guided me through the process of comparing different models, understood that I need gradually make my decision. Thank you!

Although I had to wait some time to close the transaction of buying a used car, overall I am satisfied with the service I got from this dealer. I was told that they were short of staff the day I visited them. I almost walked away but I am glad I waited. I will do business with this dealer again. I recommend it.

Wonderful experience. All the people we dealt with were very professional.

We are very pleased with the services at Mercedes Benz Stevens Creek ... since we bought a car there in 2013 we never had a bad experience so far ......

Charlie Fish is an excellent serviceman who takes care of his customers.

Very easy to schedule service on line and to arrange for loaner car. My service rep was ready for me and got me to the front of a long service line at my scheduled check in time. I was very happy to have her perform such a thorough inspection and recommend things to be done to get through the winter driving season. She even scheduled my next service in December so I would have the benefit of the remaining warranty.

Did the service check due to Active Brake System and Check Engine indicators are on. My Advisor, Daniel Ho, is very friendly and professionally recording the problem symptoms for mechanists to fix them. He also followed up in prompt manner when car is ready for pick up.

This is a follow-up review to the one previously which took a few days to show up here. I've received totally satisfactory service from the dealership since the issue and everything is cleared up and I'm very happy with the service. So maybe there are hiccups from the dealership but since I've been there 3 times to buy and servicing for the last 9 years, they have done great jobs in getting things straighten out and keeping a happy customer. Can't take down the previous review so adding this review to let people know that they fix problems and will deal with things swiftly.

The service rep is very professional and friendly.

I was looking to buy Mercedes GLC and had some quotes from other dealers. Autonation's internet quote beat all the other dealer quotes some of whom I had visited in person. So obviously I went to them to get the car and the service a the dealership was pretty good as well. Despite the traffic our Sales associate Tony was super attentive and was constantly following up to get the car of our choice. We switched between colors, finance/lease because they all seemed great. But Tony continued to be nice giving us updates on what would make us happy. Eventually in the finance room, the finance manager too was patient in explaining all the details and continued to work with us only on what we needed. I would recommend getting car from Stevens Creek Mercedes

Mr. Danny Ho /Service Dept. provided me with excellent service. I would recommend him to my friends and family.

Excellent Service and great hospitality. On tim.service delivery

I took my car in for a free maintenance check up that I was offered. However, I was made to feel like this was a great imposition! The desk person at Steven?s Creek Mercedes was very rude and condescending!

Excellent service, My service advisor Danny Ho is exceptional!

Good service, courteous and very professional service manage Danny Ho looking after his customers.

I love coming here as they take care of customers very well. Our service adviser Jay is also great and friendly. I thought going to the dealer will break bank to get our car checked and fixed. It was worth coming here. They even offer complimentary services from time to time, which was great as well!

Excellent service every time I take my car in whatever is required

The service was professional, and good attention to details.

I highly recommend this place The sale person, ( forgot his. name, and the service advisor Jay are very friendly and helpful . I released my car this time r

I appreciate my advisor?s (Mr. John Stansberry) professionalism and attentiveness to communication throughout the service process and completion.

I got very good car with dood service. Thank you so much!

A better than most experience: Advisor Charlie Fish is The Best......

I had a great experience at Mercedes benz Stevens creek. Amir Virani was super helpful and knowledgeable. I will definitely recommend him and the dealership to my friends and family.

It was hard to reach someone to help. It was hard to get a call back, actually did not get a call back from the service department. After waiting for 35 minutes for my car to be pulled up when I started to drive away the yellow triangle light was on. This is after my car was in the service department for 10 days!!! The only person who was attentive was our service representative. I am not sure I would recommend the service department but there was only a yes or no so I would say maybe!

Danny is an outstanding employee. I would recommend Danny and your service department to all.

You pay a premium price ($350 for an oil change) expecting premium service but what you actually get is a wait of almost an hour just to drop off your car. I?m treated far better at the Honda dealership just down the street when I take my S2000 in for service.

I had a bad customer service experience while dropping off my C300 for routine service at the Mercedes Benz of Stevens Creek location in San Jose CA. I had a 9 o clock appt and showed up at 9.01AM. There was a huge line of cars waiting to be taken in, extending out into the road. As we inched closer to the drop off area, a service professional finally approached my car at 9.20AM. He said that my specific service professional will be over to see me shortly and advised me to sit in the car till then. After a couple of times of me asking other service professionals as to when my car can be given, a lady approached me and said that my service professional was busy with someone else and that she will help me. Time when my key was taken in? 9.45AM a full 45 mins after my scheduled appointment time! I had reserved a loaner vehicle and by the time I stood in the queue, there were no more loaner vehicles available. Finally around 10.15 I got a loaner vehicle and finally made it to work. Making a customer wait for more than hour to just give their car for service is terrible Customer Sat. To top if off, my car wasn?t even ready by the end of the day and I had to go back to collect my garage keys, house keys and car seat.

Charlie Fysh is a great guy and very knowledgeable. He takes the time to explain options.

Very good help from Tony Spencer to choose the best Mercedes model for us and then to help us get it for European delivery, and finally for taking care of us once the car arrived here in San Jose.

Great place. Make an apt for service and your in and out very fast. Very very clean.

🙏🙏 for caring fast service job well done

The dealership was incredibly friendly and patient throughout the entire process.

Danny was great at touching base with me and acknowledging what was needed to repair my car and promising that it would be back. The complimentary wash was a bonus! The place is very busy!!

I already had an amazing experience with the service team here at Steven's Creek MB so I knew that they were honest, dependable and looking out for their customers. I had some alerts come up on screen and all sorts of sensors/cameras seemed to be down (um, that sounds expensive, right?). There was quite a bit going on and every situation is different, but suffice to say Raul and the service team went to bat for me, getting Mercedes onboard to cover this and really save me from a difficult situation. I can't express my appreciate enough. Kudos to once again go above and beyond in helping the customer out!

Service advisor took care of me.

Excellent service. Commit and deliver what customers need.

Everything was don't in a professional, timely fashion.

Susan was great. The line for the loaner cars was too long...

This Dealership always fits me into their schedule and has performed my repairs well

Excellent service advisor . Excellent prompt service.

Quick in and out on a B Service. Provided a ride to my destination. Drop off was fast as was the pick up.

Excellent customer service!!

Excellent service and knowledge of issues, Mrs Soosan in Service Department was very helpful and knowledgeable. Thank You will be back!

Great service experience . Service representative is very thoughtful and helpful explaining the service tasks

Excellent customer service! I received timely service that addressed all of my concerns.

During the rain, the windshield wiper arm on my 2018 S560 flew off on the highway. Gave a call to Mercedes Benz Stevens Creek and Mr. Alex Truong had me in the service bay in less than one hour! He went above and beyond to help me out in a time of need. Mr. Truong is the epitome of great customer service, and I would highly recommend anyone to visit Stevens Creek Mercedes Benz for all of your Mercedes Benz needs. Will definitely be returning again.

The ability to search their inventory and reserve the car online was key to my being able to complete the purchase.

The only negative was that the customer service rep had to leave early and forgot to call me to tell me that my car was ready for pick up. had to wait till the next day to get the car. I am not sure they washed the car after the service.

very good, good service and facilities. give me aren't car for free. they have a good package for three years maintain service package.

Sadly. My first experience at MBSC was great. This last time, very different. My service advisor informed me that the repair I needed done was not covered under warranty. I realize that car manufacturers are suffering as well. But cutting corners and forcing owners to pay for things that SHOULD be covered under warranty is really bad business practice. We'll Be taking our business elsewhere now. We are minority owners of the SF 49ers and the Boston Celtics. I KNOW I can find another dealership where they will be willing to take better care of us. More details in the review I just left on Google. #disappointed

We took our GLS550 in for service for the second time here. The first time, service was great. This time (Nov 2019) was not good. There was a repair that needed fixing and was very obviously a manufacturer defect. Once it started on the opposite side of the car. In the exact same location with no obvious cause , it was very clear. My mistake: I did not document with photos. After taking the car, they called me To say that. It was not covered under warranty, both lights had cracked in the exact same place and were cracking in The same line along the bottom of the light. We were told they cannot replace the plastic where the crack is, they must replace the entire light fixture for $2000. Plus service. after $4000 for the service, we drove the car home. The next morning it would not start. All Kinds of battery warning lights. I left a message for our service advisor and he did not respond all day today. That's it! I'm done. I do not have time to keep going back and forth and not have the car be in perfect working order. #disappointed

Love this place, have purchased 7 cars from this dealership and am always pleased. The service department always treats me great and my service advisor is the best.

My service adviser and service team are very professional and efficient.

My purchase was very quick, the dealer?s knowledge was invaluable and I?m in love with my new car!

everyone very polite, very helpful specially AlexTruong

They make you feel pampered as you should. Best service at a car dealer I’ve ever experienced since my move to the US...

Thank you for service person. He is very much kind.

I had the same service advisor for almost 5 year , over all I?m pretty satisfied with their. service .

The service was great and I really like my adviser. He is one of the best in terms of knowledge and follow through.

STAY AWAY!!!! My entire experience with Mercedes-Benz of Steven's Creek has been a nightmare! These people sell defective cars and do not care about people's safety!! I wish I could give less than a star! I purchased a second-hand Subaru from the dealership that included a 90 day warranty, and 5 day return policy. The car was sold to me as in perfect condition, with a clean CARFAX report. On the drive home, I noticed the right mirror shaking dangerously - the whole plastic casing was broken. I brought the car back immediately and requested a return as I didn't want other undisclosed problems down the line. They convinced me to keep it and assured me they would repair it and do a full inspection. My new car was in service the whole first week I had it. Said inspection came out showing everything in perfect condition. A month later, I went for an oil change at Subaru and asked for a multi-point inspection because the car didn't feel right and had been making lots of strange sounds. The report showed that the front axel needed immediate attention. I had had the car for just a month at this point, and was still covered by the warranty. I checked, and axel parts are covered in their limited warranty. I tried contacting Mercedes-Benz of Steven's Creek every day and only got unreturned voicemails. I had to drive twice from Santa Cruz to San Jose just to be able to talk to someone, and kept being bounced around between sales and servicing. I was told that this was actually a pre-existing condition they had been aware of, but had concealed to me. Only the threat of legal action got them to actually listen and eventually take my car into service. When I got my car back, it sounded and felt even worse than before! I drove halfway down the street and immediately turned back. I asked the technicians to test drive it down the street with me or just simply just listen to the car and they told me to come back as they were closing. I went straight back to Subaru for a full inspection and they told me the axel had been replaced with an even worse condition after market one that was leaking grease, that the rotors were now out of round, problems with the wheel bearings, and shake and vibration at all speeds including when the vehicle is stopped. Instead of repairing it, Mercedes-Benz Steven's Creek only further damaged my car, causing $2000 worth of damages, while still under their warranty. The steering wheel and paddles shake when braking and it feels like the axel might break at any moment cause a big accident, and feels very unsafe to drive. I haven't really been able to use my car since they "repaired" it. I have all the paperwork and proof showing their wrongdoings and will be taking this to court. You'd think that a business using the name of Mercedes-Benz would uphold some sort of standard, but the service here is appalling - avoid this business at all cost if you value your safety!!!!

Dianna and her manage Safi were knowledgable and helpful during my family's visit. She helped us lock down the model after test drive and found the right interior/exterior colors that my family liked. Very pleasant car shopping experience. Highly recommended.

STAY AWAY!!!! My entire experience with Mercedes-Benz of Steven's Creek has been a nightmare! These people sell defective cars and do not care about people's safety!! I wish I could give less than a star! I purchased a second-hand Subaru from the dealership that included a 90 day warranty, and 5 day return policy. The car was sold to me as in perfect condition, with a clean CARFAX report. On the drive home, I noticed the right mirror shaking dangerously - the whole plastic casing was broken. I brought the car back immediately and requested a return as I didn't want other undisclosed problems down the line. They convinced me to keep it and assured me they would repair it and do a full inspection. My new car was in service the whole first week I had it. Said inspection came out showing everything in perfect condition. A month later, I went for an oil change at Subaru and asked for a multi-point inspection because the car didn't feel right and had been making lots of strange sounds. The report showed that the front axel needed immediate attention. I had had the car for just a month at this point, and was still covered by the warranty. I checked, and axel parts are covered in their limited warranty. I tried contacting Mercedes-Benz of Steven's Creek every day and only got unreturned voicemails. I had to drive twice from Santa Cruz to San Jose just to be able to talk to someone, and kept being bounced around between sales and servicing. I was told that this was actually a pre-existing condition they had been aware of, but had concealed to me. Only the threat of legal action got them to actually listen and eventually take my car into service. When I got my car back, it sounded and felt even worse than before! I drove halfway down the street and immediately turned back. I asked the technicians to test drive it down the street with me or just simply just listen to the car and they told me to come back as they were closing. I went straight back to Subaru for a full inspection and they told me the axel had been replaced with an even worse condition after market one that was leaking grease, that the rotors were now out of round, problems with the wheel bearings, and shake and vibration at all speeds including when the vehicle is stopped. Instead of repairing it, Mercedes-Benz Steven's Creek only further damaged my car, causing $2000 worth of damages, while still under their warranty. The steering wheel and paddles shake when braking and it feels like the axel might break at any moment cause a big accident, and feels very unsafe to drive. I haven't really been able to use my car since they "repaired" it. I have all the paperwork and proof showing their wrongdoings and will be taking this to court. You'd think that a business using the name of Mercedes-Benz would uphold some sort of standard, but the service here is appalling - avoid this business at all cost if you value your safety!!!!

Marvin from the Sales Dept has always been very helpful when we bought our car.

Mr. Raul Lopez, your Assistant Service Manager did an excellent job. I gave 4 star only because on overall rating due to time my car was turnover to me when I picked it up. The attendant handed to me the car with so many dried leaves and dirt debris on top of the car. Mr. Raul Lopez saw it and tried to help me cleaned it, but I said I'll just do it myself. The time I brought the car in, it was immaculately clean and Mr. Raul Lopez can attest to it. The painted surface by touching it is very smooth with a newly wax like feeling. However, when I arrived home after picking it up from your dealership, the touch on the external painted parts is kind of rough as if water scale dried up on it. You will not visibly notice that because of the white color paint. I think they washed the car and did not hand wipe dry it with appropriate rags.

Steve Kirksey is incredibly knowledgeable and helpful.

Charlie fish Is excellent! The inability to have a driveway repair at noon, because the repair staff (all of them) go to lunch is a very serious lapse in what is generally excellent customer is a problem. Many customers chose to seek modest repairs during their lunch time.

Provide great repair service. The service people are very professional and polite. The service was done on time, and I was satisfied with the service.

Nate is very knowledgeable, courteous and does the best job and on time I can really trust him with my car and that the repairs and servicing will always be exceeding expectations Thank you Nate!

We purchased a pre-owner certified car 5 years ago from them and brought to car to the service whenever it needed. Then recently sold a car to them. Each and every service they provided was very professional. We also cannot say enough for Charlie Fish. He made the service appointments felt like spa days; every detail was covered, communicated to us in a timely manner. No hidden costs, no tricks. Professional and good service! Thank you!

Great service from Jay as always......easy to schedule and pick up

I did not purchase the car here,but should have. No other comment on that. Excellent service advisor, part, car pick up etc.

My service representative, Susan Sulamani, is competent, professional and caring. She goes beyond and above to make sure her clients have a pleasant experience from the moment the car is dropped off until it is ready to be picked up. The service technicians are competent and helpful in performing what is needed and not creating extra repairs that are not needed.

The customer service is amazing! Professional, on-time and competent!

Excellent experience and the facility it just gorgeous. Tony C Was very helpful and I would refer him to anyone purchasing a car. Great car buying experience here at the dealership.

Good Services overall. Reception desk staff are very nice. My only concern is the service charges, which is $225 for diagnosis , too high for a senior like me!

Edwin was provided great service during my visit for the Service B. My only complaint is how expensive the service B is. Thank you Edwin!

GREETINGS - DURING A RECENT VEHICLE REPAIR VISIT OUR SERVICE ADVISER - RODRIGO VELASQUEZ - WAS A PLEASURE TO DEAL WITH - WE WOULD NOT HESITATE TO RECOMMEND HIM TO ANYONE SEEKING SERVICE AT MERCEDES- BENZ OF STEVENS CREEK - SAN JOSE , CALIFORNIA - THANK YOU !

Gray place to buy a new car! Awesome people, knowledgeable, polite and very helpful. Was a True pleasure and can only recommend!

Samir and his team did a phenomenal job! They made sure that I was happy from start to finish. They really went above and beyond. Couldn?t be happier

I purchased a used 2015 S550e from a different, non-MB dealer. It was still slightly under warranty so I knew I had a few months to get any issues taken care of (if there were any!). After just a few weeks, i noticed an annoying/embarrassing rattle coming from somewhere in the car. It was intermittent and I wasn't really sure where it was coming from... I brought the car into a dealer that is close to where I live. They were super nice and their facility is beautiful.. The only problem is, after the appointment, the rattle was still there... They never called or checked in to see if it was taken car of either. So with that, I called out to Steven's Creek Mercedes. I spoke with a young service person named Raul, who seemed friendly enough.. Brought the car in, got a loaner and off it went into the service bay to be inspected ( and repaired!). I picked up the car the next day and while driving home I heard it.. That rattle.. It was still there...Remember it wasn't always easy to replicate, but yep, it was indeed still there. So I called Raul back up and he was very apologetic. He strives on getting customers taken care of the first time and this wasn't one of those instances.. So we set up another appointment.. This rattle was not as easy as anyone thought.. A variety of options and ideas didn't fix it.. I was getting frustrated but what got me through the process was Raul.. He was so eager to get to the bottom of the issue, he wouldn't let me give up.. He promised up and down that they'd figure it out, even though it wasn't easily identifiable, replicable or even noticeable (in some instances). Well, I'm excited to report that Mercedes Benz of Steven's Creek did indeed get it fixed. I'm sure there are a few techs involved that helped during the process and I'm sorry I don't have their names to also thank-- To Raul of MB Steven's Creek- You were great to deal with the entire time and your enthusiasm and dedication got me through the ordeal of dealing with this random rattle! Thank you again for the great service..

Our online salesman Jugbhir was amazing! We drove from the Central Valley and he had the vehicle ready to go for the test drive when we arrived. Before heading inside for financing, he took it back to begin the detailing process so we wouldn’t be waiting too long. The total process in and out was 2 hours and I couldn’t have been happier. Even signing the paperwork was pleasant and so fast. He took the time to sync my phone and go over some key aspects of the vehicle before I drove away. This is a great dealership!

Nate and the surrounding team members continue to exceed my expectations each experience continues to excel in excellence thanks once again for the honor and priveledge to share the Mercedes Benz experience..... Great job thanks again Nate..........

I love there customer service

Professional service and friendly staff. Easy to schedule an appointment. Loaners available.

Service & sales are awesome!

Great service and efficient!

Buying a high priced car should come with privileges other than a pricey service fee. It?s the small things that should be apart of the inclusion of service standards. Having my car kept for four days for routine maintenance and new tires is excessive. Finally having the car ready only to have the service light come on less than a mile away to indicate the tires were not inflated was infuriating. Telling me you?re keeping the car an additional day because the car needed alignment because of new wheels being put on and they hadn?t done it already was frustrating. Then to have my car ?washed? with streaks of dried water on every window by the service staff was beyond substandard service. This car is worth over 100k and it?s returned looking like it?s been through a gas station car wash. Even the new 2k tires weren?t treated and were left with the chalk factory markings left visible. When the charge to service the car is ridiculously expensive, then taking time to provide the detailed touches would have made the cost of service worth it. The delivery of exceptional service is what the experience should be at this dealership. I keep expecting it but the value of service is below expectations, especially for a high end company. I would have rated lower except we did receive a loaner vehicle, the check in and out process is seamless although the promised discount wasn?t included (was addressed later and adjusted upon request).

The appoinment went smoothly as always!

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It is my pleasure to recommend Jake Phuong Tran, Service Advisor of Merceders-Benz of Stevens Creek to cars’ owners. Jake is such a super good guy who can provide you timely help and the best service when your car has problem whatever big or tiny small. Since Driving my new lovely GLC 300 from 2016 on, I feel really good with each annual maintenance, in which Jake always tries his best to set good planing for the whole process. Recently my car got some little problems, just communicating by call, everything has been completed in one day, I really appreciate his nice and highly efficient job.

My Service Advisor Rodrigo was outstanding. He explained everything in detail and didn?t try to up sell me additional services I didn?t need. my car came back cleaned and ready to go on time.

Satisfied customer; friendly and experienced service representative

Alex a really nice and helpful fella. Stayed in touch to give update about my service status.

friendly, helpful and knowledgeable staff. comfortable and nice environment.

Nice customer services and friendly.

She is really kind and always tires her best for customer request. I'm always appreciate for her service and I think she is the best dealer.

very good customer service and solved the problem with my car.

Great experience, Junrou(Joraina) Yao is a real down to earth nice staff, She can help me solve all the problems I ask. She has excellent professional skills and multilingual skills. Extremely helpful and got the exact car i was looking for thanks to the help i received from her. Would definitely recommend.

Pleasant experience , service advisor very prompt and friendly. Kept me informed of service progress.

I recently purchased a GLC300 4Matic and had great experiences with MB of Stevens Creek. The sale staff were wonderful, helpful and so friendly. Excellent customer service special is Amir, Linh and Asad . I’m 100% satisfied and highly recommend this dealer.

Nate does a great job every visit. I hope someday they can find the source of the burning plastic smell. If not i will sell the car

Was expensive for my 8 year-old SLK 300; but, worth it.

Never called me back about the car status, I called them to ask the car many times

Excellent customer service, Raul was my rep and he couldn't have been more helpful, courteous and great communication. Mercedes Stevens Creek is #1!

Went into MB stevens creek to check out a 2018 certified pre-owned E300 last Sunday. I was helped by Jugbhir Singh from Internet Sales. He is knowledgable about the spec of the car, honest and super friendly with no traditional car salesman pressure. We felt extremely comfortable and decided to pull the trigger on the same day. Jugbhir also did a great job in following up after the sales to make sure i have no problem/questions about my new ride, which is not that normal for traditional car salesman. I’ve bought about 5 cars in different dealers in the past 10 years, and this was truly one of my best car shopping experience!

It's alright. They have a better service than Capitol Expressway dealer. No donuts and coffee for customers. So Cheap! They have so many cars come in and they don't have time to take care of customers a little more at personal satisfaction. We've paid $5k for warranty services and what they do is just to oil change, wipers changes and check tire pressure. Anything else we ask them to look at, $250 more just to check, said my concierge. $5000 we paid is down the drain. We could have done these three services at cheaper price elsewhere.

We found the exact color combo GLS 63 AMG that we had been looking for at Stevens Creek MB I called and spoke with a very pleasant and attentive Sales Lady and arranged a day and time to fly out from my home in Texas for a look. The car was a perfect CPO lease return. The purchase went quick and easy. Another salesman assured me that he ships cars to Texas all the time and that all the paperwork would follow so I could pay taxes and register it in Texas. That NEVER happened! I could not register the car because they put in paperwork with the California DMV. I got a sticker for the expired California plate that came on the vehicle. So they sold me a car, shipped it to Texas, transferred the registration into my name in California with my Texas address and I never paid CA tax on it! I called for 3 weeks and left messages with 5 different people and never got a single call back. I was able to text my sales lady about not having the correct paperwork, but she was unable to get anything done. I called a manager at my local DMV and explained the situation. She even called the dealership to try to get the needed documents and never got a call back. I called MB customer service twice to file a complaint. I told them the problem and they said that they would send an email to the Stevens Creek General Manager and I would get a call. Never happened! Finally, I called MB financial and they with the help of my local DMV Angel were able to send proof of ownership to the Texas DMV so I could register and DRIVE my new car. I know that mistakes happen, but for not a single person at this inept dealership to call me to try to resolve the issue is absolutely inexcusable. I’m appalled that a Mercedes dealership, or any other business would flat out ignore a customer. Good news is the GLS 63 AMG is amazing, it finally has Texas plates on it, and I am so thankful I don’t have to deal with Stevens Creek MB ever again.

Went here for an air bag recall. The work carried out on time and in full to high expected standard. It?s a busy dealership that has worked hard to make the service personable. Good job

Satisfying, We started with TrueCar on Line Martin at MB of Stevens Creek responded ended up going to meet them met our sales rep David and bought a GLA 250

Mercedes- Benz at Stevens Creek - you moved a customer to Mercedes. Thanks to Aramais Bagdasaryan who is the best sales person in town and took us from another brand to Mercedes by feature selling . He took the sales process so patiently and made us trust in the brand , in the dealership and the value the car will get for you. We are enjoying our car, thanks to Aramais

Steven creek had good service.

I've been customer for many years, Charlie Fish is a great friend and caring Service expert!

Service can be a nightmare... Charlie Fish is the reason it's not and why I specifically go to MB Stevens Creek. He is honest about what needs attention, what can wait, and knows a fair amount about engines/vehicles in general. Regarding the service techs, I have never had a bad repair or found issues with service done on my car. As little as it seems - the fact that nothing has been an issue is a large compliment to attention to detail and process.

The customer service is always amazing. Jake Tran is our service advisor and he does a fabulous job of communicating with me about the status of my vehicle. He is definitely one of the reasons why I continue to be impressed with Stevens Creek Mercedes and choose to give them our business. We won't go anywhere else.

I had the opportunity of working with Marvin Siquig at MBZ of Stevens Creek and I had a 5 star experience from the beginning of the process until the end. I actually had worked with Marvin a few years ago when I was doing a car search, but did not ended up purchasing a car at that time. I reached out again and he was happy to help and work with me and my family. What was incredible to me was the very open and transparent communication in addition to the 5 star service me, my wife, and my parents were treated to in every interaction. Marvin helped us with finding and letting us test drive multiple cars to be sure we knew exactly what we wanted. After that he helped find the exact car we were looking for. In completing the transaction all was hassle free, in my experience is never the case. Even when Marvin was not available to help, the entire staff at MBZ of Stevens Creek continued where Marvin left off with great communication and service. I really appreciate my purchase experience and will always consider MBZ of Stevens Creek first when I am thinking of a car purchase, thanks again!

Great experience. Helpful and professional. This is the second car I?ve purchased here.