I went in for a 30K service for my C class. The check in was as per the expectations. Quick and easy. However there were two major problems later in the day. Service delays - It took 7.5 hours to service what should have taken up to 2 hours. Service Quality/Trust - The receipt says that the tires were pressure checked and filled up, but I saw that all four tires were low on pressure (at the same level I dropped the car at). Given that this was marked done but was not really done, I cannot trust if other services were performed as per the standards.

Bill was a great information source and very patient. He made buying a car as painless as possible.

Son Long Lu was really helpful. Test drive, numbers, no BS.

They are the best with very professional and excellent service. Thank you so much all your hard working and bring the happiness to us.

The service that you provide is excellent. Thanks.

thank you so much that all about helping ,dealer Jay f.who solved problem of my car ,satisfaction 100%=*****,

IT ONLY TOOK ME THREE DAY TO PURCHASE A NEW MBZ WITH THE INTERNATIONAL TEAM AT MBZ OF STEVENS CREEK, CA . JORAINNA LISTENED TO WHAT I WANT AND NEED AND REACH A NEW CAR FOR ME IN ONE DAY, ITS A GREAT SERVICE , JOB WELL DONE!!

I had an overall great experience (Marvin Siqiug) and bought a beautiful car . The only issue I am currently having is I still haven’t received my registration! 3months later!

Failed to answer the phone the first time I tried calling failed to return a message the second time for service several hours later. Sometime later someone called back.

GLE 2018 4MATIC with amg package is really perfect! Most reason I bought this car from AutoNation is the saleslady Jorainna Yao. She is really patient and helpful. I would also referred my friend to buy a Mercedes 2020/2019 GLE amg 43 next year to her. Also the car is beautiful ! Easy to handle and control. Very comfortable for a tall guy.

Most reason I bought this car from AutoNation is the saleslady Jorainna Yao. She is really patient and helpful. I would also referred my friend to buy a Mercedes 2020/2019 GLE amg 43 next year to her. Also the car is beautiful ! Easy to handle and control. Very comfortable for a tall guy.

It is actually ONE Star for my most recent service. To be fair, I have received 30+ Years of FIVE star service at ‘Smythe’ on Stevens Creek. But this most recent experience compelled me to knock it down to FOUR stars. My experience for what should have been an uneventful annual service was a tragic comedy of errors. I dropped my car off for its annual inspection service last Wednesday and it was completed at the end of the day, Thursday. They said just over on Friday for pick up, which I did. My hubby dropped me off at 10am and left, and I went to pay the cashier and then waited for my car to be brought up. I waited, and waited... and patiently waited. I never knew I’d be waiting for so long and did not take note of the exact elapsed time. I’d say that I waited half hour or more and no-once told me how much longer it will take. And, mind you, this is for pick-up only! The story is that this facility/dealership is servicing 100-150 cars per day and there are so many cars going in and out, that they are tight with parking. When they park a car, they turn the hazard lights on so that they have less chance of an accident. Unfortunately, after they parked my car on Thursday, at the completion of the service, they did not turn off the hazard light. So, when I went there on Friday for pick up, THEY CANNOT FIND MY CAR. They use my key to find the exact parking location, but with the dead battery, they were unable to locate my vehicle. They had to give me a rental car so that I can wait at home for the battery to re-charge , and return 4 hours later.

All service completed on time. Personnel were efficient, friendly and courteous.

Shopping experience was excellent. Wilson is great. He gets to the point directly without pushing. It only took me 2 hours from walking in to driving off with a new car.

Always reliable and awesone service, although not always the cheapest. But you get good value and genuine Mercedes parts, and a good labor warranty. Love that you can still get a loaner car, something that other dealers are going away from it seems lately.

Jay took good care of me as always

Jay Falkner did a thorough job explaining what might be involved in a possible problem fix. He later gave detailed information as to what had to be done and helped us to get a 50% reduction in the price of the repair as a goodwill gesture from Mercedes Benz & the dealer. He has always been helpful when we have gone in for service work and is a 'straight shooter' when it comes to discussing service/repair issues.

The most frustrating thing was spending 2 hours at Mercedes Dealer which is involved waiting for Service Advisor and getting loaner car.

Dealer is verify helpful from the start of finding the new car till purchasing. And he keeps in touch how thing goes after getting car like explaining how to get the service schedule and done.

They’re attentive when in the process of selling you a 70K+ car but after the purchase and asking us to leave good remarks on a survey it was impossible to get any one to return your call for any follow up questions or issues that came up. I plan to be a long time customer of the Mercedes brand but will take my future business elsewhere.

Cool Rollers

Leased a 2019 E450 sedan, Wilson (Salesperson) and Sales Manager (Samir) made the process very easy with a great price and attentive help with my E450 selection.

Prompt courteous service. The work was done as promised and fixed the first time. We will be back when the next service is necessary.

Took in my 2015 AMG E63 for an engine ticking sound. Their techs conducted a full analysis and concluded that the engine should be replaced. They generated a detailed justification in an authorization request to the manufacturer's rep for the new engine. The rep authorized it! I am very happy that MB stood behind their product to this level. Car was received with no issues and in a timely manner considering the extent of work done. Charlie Fish is the best Service Advisor around!

Had a great experience buying my car with PETER. He is professional, kind and patient during the whole process. He sent us a reasonable quote for the car I was interested. Peter took me to the test driving and took care of all the paperwork which creates a very smooth purchase experience. In the end, Peter also showed up many tips on configuring the car. It turned out to be very useful. I would recommend Peter as adviser for buying a Mercedes car!

Excellent service, very nice loaner

Great service, while you wait.

Terrible shuttle service. Extremely long wait for them to take you where you need to go when your drop off your vehicle for service and, worse, they will not pick you up when your vehicle is ready.

1st class service everytime with Danny Ho. From beginning to end, he keeps you up to date on the status of your car.

Everyone at the dealership was helpful and easy to deal with. We bought one car, took it home and decided that it wasn't fitting our needs, brought it back the next day and had a very easy and seamless Exchange in an upgrade. No questions asked, other than how they could make us happy! I highly recommend them.

All very good, as usual, especially Steve Kirksey. Completed on time. I much appreciate the home delivery service.

Very happy with the service received from advisor Tran ! Tran is very professional and courteous. Thanks a lot !

My experience with their finance department unfortunately illustrates gross incompetence. A simple extended warranty cancellation has now been going on since the end of August, resulted in 20 e-mails, various "it's been submitted" only to ask for similar information later, and a request to visit a different dealership because of "our computer system". To date, I still don't have a refund, and I would never consider purchasing or servicing a vehicle here. I've left a message for the General Manager, and next will contact Mercedes Benz corporate. Truly a shame... (I would give zero stars, but as least - despite being incompetent - the finance manager did return my messages.)

Had to get B Service for my 1999 C280 and replace shocks. Service Rep. is great and I have been working with Steve for long time. It was done as promised and cars run great. Always given my car for service at the dealer.

Good service!!!!

Jay Alan Falkner is a great service advisor. Thank you!

I brought over my car for an engine issue. My car end up staying there for almost a month for an engine replacement. My service guy Raul was the BEST. I was informed by him about the status of the car the whole time and he was supper helpful and on top of things. The only disappointed that I had was I got my car back supper dirty. Like they didn't bother to wash the car that was sitting there for almost a month , also they had to test drive my car for a day or two and my gas light turned on right when I left the service department (. Over all my service was good but I was expecting to get a clean and washed car.

We're Audi owners, used to own Mercedes in the late 80s and early 90s. Since there's no high line EV's except the B class and i3, we found our 2015 B class here on Auto trader for our mother. Slava was a great sales consultant, professional, patient and extremely knowledgeable about MBZ. We went back 3 times before we made our decision to purchase the car. Yes, I wore shorts and t-shirt and Slava still let me to test drive the car LOL. Since it's a used 1 price car, no negotiation or anything like that, everything went peacefully and stress-less. One thing wasn't done correctly was the day running lights were turned off, and when we came home to turn it on, one wasn't on, we had to bring it back for fixing. Troy was nice to take care of it, but this should happen if the technician who smog and safety this car did his job correctly, to me, I felt cheated regardless if it's an honest mistake, but all day running lights should be turned on. Anyhow, due to Slava and Troy performance, I still give 5 stars. For other customers, make sure to turn on everything before taking delivery, yes, it's under warranty, but taking it back, waiting for service is totally uncalled for.

We're Audi owners, used to own Mercedes in the late 80s and early 90s. Since there's no high line EV's except the B class and i3, we found our 2015 B class here on Auto trader for our mother. Slava was a great sales consultant, professional, patient and extremely knowledgeable about MBZ. We went back 3 times before we made our decision to purchase the car. Yes, I wore shorts and t-shirt and Slava still let me to test drive the car LOL. Since it's a used 1 price car, no negotiation or anything like that, everything went peacefully and stress-less. One thing wasn't done correctly was the day running lights were turned off, and when we came home to turn it on, one wasn't on, we had to bring it back for fixing. Troy was nice to take care of it, but this should happen if the technician who smog and safety this car did his job correctly, to me, I felt cheated regardless if it's an honest mistake, but all day running lights should be turned on. Anyhow, due to Slava and Troy performance, I still give 5 stars. For other customers, make sure to turn on everything before taking delivery, yes, it's under warranty, but taking it back, waiting for service is totally uncalled for.

Brought E350 in for what turned out to be a faulty fuel pump, covered by MBZ recall warranty. Disappointed that MBZ of Stevens Creek tried to push an add'l diagnostic ($220). Also, when I picked up the car, the console around the gear shift wasn't seated properly. They did fix it. Very, very busy place and didn't get great customer service as a result.

Thanks Troy! Very fast Service!

I had recently purchased Mercedes and Jugbhir SIngh (Sales Consultant) provided excellent service from beginning to end during the purchase. I would really recommend to directly work with him and receive excellent service.

Excellent experience . Great selection of new cars. Very smooth and easy process.

Quality work done promptly, with great customer service.

I had a solid experience buying my truck from them, but afterwards I tried to get in contact with my salesman and my finance manager to make sure everything with my credit union went through smoothly and I couldn't get a hold of either of them by phone or e-mail for a week.

Sales associate Jugbhir Singh Was very professional and helpful

Worth a buy........Thanks Steevens Creek for the Awesome Car.........

Great service. Did all my work on time. Car was ready earlier than promised. Nate and Charlie were awesome!

Jorainna is a great person who had helped us to find our interested car, she was very supportive. When we had any questions, she was very quick to answer both in text and phone calls. Finance Manager - Aaron is great, we had a good experience in this dealership.

Service rep was polite, professional and did a good job. Rental/loaner shop is not so good though. I have a GLS450. They gave me a key for a CLA250. I was not happy, but did not say anything as I had to run to an important appointment. As I sat in the car, I realized it smelled pretty bad inside. I returned the key, explained the reasons: bad odor and also I want a bigger car. They gave me a second key for another CLA250!!! Again I just took the key and drove away as I had something important to attend to.

The car was washed properly and left overnight under a tree all the droppings from the car made it so dirty had to wash it again , when complained, Sir it will take 2 hrs to clean it up do you want to wait until then was the response

Had a very smooth first car buying experience!🙂

Adviser Felix responded me promptly. Everyone I met was very helpful

Great experience!

This was my first visit to Mercedes-Benz of Stevens Creek after moving to San Jose. My service adviser was excellent, but the rest of the experience was not. I was getting a wheel alignment and decided to wait for the 2.5 hours. There was no WiFi. Actually, there were two Auto Nation guest WiFi accounts, but neither worked. I asked for help at the cashier station and was brushed off by a man working there. A lady working at the station acknowledged the WiFi service is poor. The biggest problem of this visit, however, is an oil streak inside the driver’s door from a service rep’s shoe rubbing against the cloth liner. Removing this will require a detailing expert. I will return to this facility as my assigned service advisor is great. I only hope for a better overall experience.

Steve Kirksey continues to do an outstanding job handling service for my Mercedes. Exceeds expectations every time.

Danny Ho is the best service advisor! Very professional, helpful and honest. My whole family sees him for any car needs. I really feel like he cares and always does his best to make sure we leave happy and satisfied with the service!

Bought my 2018 4x4 Sprinter Van here. It took 18 months from order to delivery, but that was because of MBZ, not the dealer. One of the last available. Can’t even order a 4x4 until Dec. 2019 they are so in demand, and South Carolina is retooling to be able to produce these in the US rather than ship by boat from Germany. It is gorgeous. Handles like a dream on the highway, very rough on very rough dirt 4x4 road. Many recommend getting aftermarket Fox shocks to put on it, and I think I will do that!

Our family two cars always got service at Mercedes-Benz of Stevens Creek, 4500 Stevens Creek Blvd, San Jose, CA 95129, our service Advisor jay Alan Falkner did great job for us !

Always do a great n efficient job! Service advisor Danny Ho has a nice personality n is very knowledgeable n keeps one informed on the progress. . Have been going there for 24 years !

I always receive excellent service when I take my car in for servicing at Mercedes Benz of Stevens Creek. Chralie Fish, my Service Adviser, is professional, friendly, and extremely knowledgeable. He always makes sure I receive the best service.

Troy Schalk is an excellent Service Manager. He takes the time to get to know the customer's needs and concerns. Jay in service was also very helpful when Troy was out. An area of improvement would be the exchanging of vehicles department. I returned my loaner and went to pick-up my car and it was a very long wait to even speak to an employee. Then, once the young man went to get my car it took him a half hour to bring me my car so overall it was a 45 minute wait in that department.

Overall experience is excellent. Highly recommend.

I was very happy provided by Asad who went over and above with every step. He also helped me with the finance department who was not so efficient in the overall process. I would highly recommend working with him directly - very approachable and great to work with.

Excellent customer service from Charlie Fish. He is a true professional!

I had my rear window wiper broken and need to be repaired due to raining season is coming soon. I called Charles Catbagan, Service Manager. He set my appointment right away and have the part ready to replace. Charles’s service is exceptional great and excellent. Thanks Charles. Tim H.

Danny Ho is my Customer Rep for over 20 years. He is reliable, detailed, and customer focused.

Good Experience

John Stansberry is an outstanding service advisor. He is knowledgeable, an excellent communicator, personable and professional.

I own two C-class cars and had them serviced by this dealership during warranty. One was OK, not great. They eventually solved all issues although at times it would take several tries and return visits. On another they never were able to fix climate control which seems to be responding to the outside temp rather than to the inside, never solved GPG problem which occasionally misplaces my car. The worst was high latitude stalling. When going to Tahoe or LA over I5 the car stalled climbing to about 4000 feet. Then it would "rest" for about 30 minutes and not have the same problem until another trip up. These guys charged me for full diagnostic and could not find a problem. They suggested to "try using another car key" because the car "is finicky"... They then bombarded me with emails insisting on giving them highest service rating in a survey sent by MB. I did not but MB did not seem to care. All these surveys are a marketing show. An independent mechanic instantly diagnosed the problem as a sticking air intake sensor and fixed it for less that cost of diagnostics at the dealership. The car started responding better and does not stall in the mountains anymore. If an authorized MB dealer cannot fix that simple of a problem I am not buying MB again. I work in Germany and my company cars are BMWs. Not one problem in 7 years! P.S. I just noticed that the dealership posted a response to the review on Google asking me to talk to their GM. If they really wanted to talk to me they could easily call me - my phone is in their files.

was open late

Great ride. Very friendly.. All around service and support was great

Alex took care of everything great service, wouldn’t go anywhere else.

Charlie Fish provides excellent service. I feel confident that his recommendations are correct and needed.

Really nice experience overall -- very respectful salesman and other staff, got a great deal on a great car, all my questions answered.

Really nice experience overall -- very friendly and respectful salesman and other staff, got a great deal, all my questions answered

There are not many cars on Saturday. Please remember to make an appointment for car maintenance. No walk-in

Just purchased a vehicle from Bill Infald and he's a pleasure to work with as well as very knowledgeable/patient. Really appreciate the excellent service! Thank you!

I have never had a better experience nor have I received such attention and care as I did from Assistant Service Manager, Susan Sulimani, at the MB dealership on Stevens Creek! I am still amazed at how much my 2001 SLK 320 was transformed from a complete mess into a very respectable machine. The other Sunnyvale German Auto 'shop' I visited had no idea what was wrong and played around for months, then just left my car to rot in the sun when they closed down. Never listen to anyone who says not to go to the dealership at Stevens Creek because it is 'too expensive'...NO - it was very reasonable and amazing how the car actually came to life again. First class all the way from everyone I encountered, especially those who went the extra mile to make sure I had my car on time. Go for it!

Great customer service. Very please.

9 days ago I reserved a glk350 with 53.000 Miles online sense then I been trying to do a test drive but the car is never ready always Excuses went there today and was about to test drive and the car had Over 73.000 Miles and the manager Only thing that said was sorry didn’t Try to negotiating on a different glk350 Not a professional place or people Working there.

Jake has been one of the best service advisors I have had. He is very prompt and on top of his clients.

Service advisor is inexperienced in diesel cars and didn't bother to take time to look into my requests.

Good service

On behalf of our family, I want to extend our special THANK YOU to Slava Aprelenko. Over last 10 years, he is our exclusive supplier of all cars in the family. Long time ago, he sold us Honda Odyssey that serviced our family for 10 years, enabling many family travelings. Later on, he sold us Mercedes E class giving us a joy of owning Mercedes. And now, we are leasing another Mercedes: all cars serviced by one Great Salesman!!! Special touch from selecting a car to driving it off the lot with the happy face - is what Slava’s service is about. Mercedes moto “The best or nothing “ says it all not only about the their cars, but also about Slava Aprelenko. Thank you, see you soon to buy SL AMG!!!!!

Brought vehicle in for software update in response to mailed-out notice.

Their sales is the most unreliable and scummy I have ever come across. After you buy your car don’t expect to receive any kind of customer service from this business. Btw I did contact that number they post below and that just goes to their general line and no manager is ever available to speak to. Avoid at all costs!

I came in with Tire/diff or bearing noise. Service rep called me they had to repair the front rims as they were bent. plus 4 new Tires even though the front tires were just replaced by them. Alignment was needed to. Total first estimate around $1900. I talked to the service rep (I won't mention his name here) again to ask why i had to pay for the bent rims. He said the low profile tires and soft metal rims caused them to bent probably while driving over potholes. I told him potholes are a fact of live here and that the car should be able to handle the stress with normal driving and therefore Mercedes-Benz should take care of the bent rims (it is a defect). They he made 2 massive mistakes: he starting arguing with me (lesson 1 of customer service never argue with a customer, customers are always right even if they are not). 2. he defended himself by saying they are not Mercedes- Benz but Autonation and therefore they can't take care of it. I then then talked to his manager and managed to get him to reduce the estimate but still i had to pay for fixing the rims. The manager promised me a free Alignment but while picking up the car and looking at the bill I was charged for the alignment. I am very disappointed with the quality of service, it seemed something had changed since I was last there a few months ago. i my first visits were very positive and people were friendly. I wish my previous Service rep was still working at MB, I guess he had good reason to leave. I had bad experiences with Autonation in the past, dishonest and full of excuses. Terrible customer service. Would not go here again if I had the choice. I hope someone read this and takes it to heart.

The casher’s and front desk personnels don’t know their job very well or thier customer care is not good enough You used to wash cars before you return them the customer; have you decided not to any more?

I had a flat tire on GLC300 and drove to the dealership, drop my key on Sunday. Early Monday morning I got a call from dealership then in he afternoon, my car was taken care of and they did a service A maintenance too. Good job.

Great customer service.

Took my car for regular maintenance and took almost a week because of various confusion and inefficiency of staff. My biggest issue... I told the rep that in past couple of weeks the ac would just not turn on. So sometimes it did and sometimes it did not. His response was that just to have the technician push the ac button will mean that I will have to pay the charge of about $250! I was told that I better be 110% sure that when that AC button is pressed it does not work because if it turned on, I will be charged and nothing further will be done as that’s how the protocol is and the car industry!! Sounded almost like a threat so obviously I said no. I am still having the AC issue and will be having some other mechanic take a look who will hopefully give me a better reason and find the issue!

I always appreciate my Service manager Danny Ho - I have been bringing my car in here for service past 4 years. Now I have extended my contract for service longer - only because I trust Danny Ho and he is exceptional at helping with any queries related to cervices and maintenance if my car. They always do an excellent job on my car. I will buy and service my cars with MB Stevens Creek for a long time. Sangeeta

Excellent Customer Service. I am impressed with the way they managed to find me a vehicle that completely satisfies my expectations.

Went in for a 40k mile service. The service was performed without a hitch and my service advisor was very helpful through the process.

Dropping the vehicle for B5 service was smooth. Their shuttle service is not the best because to drop me at my work (Near SJC airport) took 2.5 hours (including wait time) -- I understand there are so many customers wanting the shuttle service and only few cars. My assigned service tech told that my car would be ready in 3 hours but ended up calling me again and said it wouldn't be ready till tomorrow. Next day I got a call again from the tech saying that my car was ready and it's being washed at the moment. I went to pick up my car assuming it serviced and cleaned -- but shocked to see that it was not washed and more dirtier than how I left inside out. I asked the person who delivered my car about it, he said he didn't know anything and asked me to contact my assigned tech who was not there (?!) I mean, come on, I am dropping my car for a complete service and experience. The tech lied that my car was being washed. Sorry but the dirtier look with extra bird droppings didn't make me feel that my car has been serviced completely. When MB of San Jose serviced my car previously it was perfect, I thought to give MB of Steven Creek a chance as it's closer to my home but they completely screwed it with the delivery of my car, service quality and the response. Never going back to MB of Stevens Creek.

Great service!

the services is thoughtful and efficient, thanks

I bought a new E400 Wagon earlier this year and I had a protective coating applied as the interior was an extremely light Macchiato color which my wife feared would quickly soil without protection. Well the day after I picked up the car I had someone, who left no note, sideswipe my car removing paint down to the composite on the rear quarter panel. So I paid out of pocket to have it repaired. I knew afterward I would have to reapply the coating to the repaired part after waiting a month for the paint to cure. I also wanted Mercedes to rework the existing application as there were some water spots that seemed to be embedded in the finish. I fully expected to pay for the reapplication and not for the work on the water spots. Alex Truong in service fit me in the next day after I set up the service. When I came to pick up the car, I found that it had been completely detailed inside and out and that the finish was now perfect, glowing like a black diamond in the sun. When I asked what my share of the cost was Alex told me the entire service was complimentary. I have been going to this dealer for years, but this was the first car I had purchased from them. From the moment of purchase, they have treated me in a way that I can only classify as spectacular It is clear that they value my business and make every effort to assure I am happy.

+ Dropping the vehicle for B5 service was smooth. Their shuttle service is not the best because to drop me at my work (Near SJC airport) took 2.5 hours (including wait time) -- I understand there are so many customers wanting the shuttle service and only few cars. + My assigned service tech told that my car would be ready in 3 hours but ended up calling me again and said it wouldn't be ready till tomorrow. Next day I got a call again from the tech saying that my car was ready and it's being washed at the moment. + I went to pick up my car assuming it serviced and cleaned -- but shocked to see that it was not washed and more dirtier than how I left inside out. I asked the person who delivered my car about it, he said he didn't know anything and asked me to contact my assigned tech who was not there (?!) + I mean, come on, I am dropping my car for a complete service and experience. The tech lied that my car was being washed. That dirtier car look with extra bird droppings didn't make me feel that my car has been serviced completely. + When MB of San Jose serviced my car previously it was perfect, I thought to give MB of Steven Creek a chance as it's closer to my home but they completely screwed it with the delivery of my car, service quality and the response. Never going back to MB of Stevens Creek.

Zero star if I could... Such a horrible dealership! called them for 45mins to an Hr no pickup. Also emailed one of the advisors and no reply. What kind of business are you guys running? One of the worse experiences I've ever dealt with...

This is for Service Department only. Had good experience with Sales. Last time my car was there (May 2016), they gave me an estimate for replacing Rain sensor but I passed on it. Since I was taking my car in for the recall I decided to have it done now. They changed their own estimate of $216 to $648 and had no reasons for the change in price (They said,That was then, this is now). They asked for $220 for Diagnostics to be ran, even though I knew all I wanted the Rain sensor to be replaced. All the work on my car is done by a reputable Mecedes Mechanic close to home. They diagnostics was that my car has an issue which I had fixed two months back and have receipts for it. I am curious as if they are just reading all the codes in the car since last visit two years ago. So I paid $220 for absolutely nothing and they didn't even wash the car.

I sadly missed John who was my preferred contact in the service department - he was one of if not the best service consultants I've ever had the pleasure of working with.....UNTIL I got lucky and found Danny Ho. Danny was knowledgeable, quick, present and intent on getting my car's service efficiently tended to. He's my new guy

90% of the service I received was great; however, I would like to encourage anyone working at a customer service desk to always instantly acknowledge a customer who comes up to your desk. It means everything to an individual to be acknowledged and receive a feeling of equal importance to the customer who is currently being helped. When I approached the valet counter to have my car brought around it took the person sitting there 3-5 minutes to acknowledge me. He was helping another customer but it would have taken him mere seconds to make eye contact with me to let me know he would be with me momentarily. This is an important first step in offering five star service as opposed to three or four star service.

Salesmen have excellent customer service performance I’ve experience in all the car dealers

Expensive, slow and ignorant services.

Thank you Carlos and Kamal for helping me make select the perfect car for me. And thank you Carlos for follwing up with all the support with the cars functionalities, it is very much appreciated.

Excellent car buying experience. Very courteous and knowledgeable staff.

The Service Center policy is

Do not suggest going to this dealer shop for service maintain, unprofessional advisor(I don't wanna mention who he is) and bad attitude, they charged me $2200+ for Service B, unbelievable.

My Representative is Jay Faulkner and his always very attentive and helpful in making sure to resolving any issues in my car.

Fast and courteous service. Great overall

Excellent and friendly service. Charlie Fish was very helpful, he is great.

Friendly people, nice environment! Alex Truong helped me a lot for my first time's service.

Everything was great as always but unfortunately my service advisor was out on day two that they had the car. My car was in for a 20K service and new tires. My advisor thought it would take all day and maybe into the next day to be ready so he put me in a loaner car. Everything was great until the day two and i had not heard any status of my car. After leaving several messages for my advisor, with no response, i called again to reception and asked if they could help. That is when i find out my advisor was out sick. I was told the car was in the shop still and someone would call back. I never got a call. I called at the end of the day and again asked for status. It was then i found out the car was waiting for a "part" and would not be ready that day, Someone will call you back was promised, but no call back. On the third day, i called for status about 10:00 and asked if Nate was in - he was. I left a message and he texted me back a hour later that the car was being finished and ready by noon. All and all the service is great but this shows there is no hand off or backup if someone is out. To repeatedly be told i would get a call back and not get one three times is upsetting.

Excellent customer service and always takes care of my needs even in an urgent manner. Thank you for ensuring I have a loaner when needed. xo

I never thought I would buy a Mercedes, when I visited the Steven Creek car dealer and met the Sale representative, he was very nice and kind and help me find the car i like. Overall I am very satisfy.

Currently own a Mercedes GLA 45 AMG that we’ve taken to the Mercedes Stevens Creek dealership since purchasing. Have always had a great experience with the service team. We are in the marketing to move into a larger vehicle and have made 2 trips to the dealership to test drive a few of the larger options. Both times we walked around the parking lot and show room floor for 15+ minutes without a single employee asking if we need help. A very disappointing customer experience. Although we have loved our service experience and had our eye on a couple Mercedes vehicles, we will absolutely not be purchasing from this dealership.

Vo, Safi & Aaron were awesome. My car buying experience was smooth, quick, and happy. I was concerned after reading some of the other reviews but feel like I got a really attentive level of service!

They are Very friendly, professional and do their best to meet customer's expectations. They are certainty my 1st choice for future purchase. AD.

Good service by Nate.

Great customer service. Troy is the best.

Love my new c 300 cabriolet

Came here to buy a used car. Price was fair and the staff was very friendly.Thanks to Peter, I was able to get my car quickly and with little hassle. Peter had all the information and specifications for the car when we asked and made the process easier for me . The service and staff are what make this place shine.

Danny Ho has been my advisor for our last three MBs and now the new 2018. I trust Danny's advice and recommendations. For this peace of mind, I've continued to take my previous cars to Mercedes Benz of Stevens Creek in San Jose even after the warranty has expired. As everyone know, dealer's repairs tend to cost more but I am willing to pay a bit more knowing that the work recommended is valid and necessary.

On-time, actual price lower than original estimate (more in-line with competitors), attentive service advisor

Danny Ho always does a honest assessment of my Merc issues and fits me in ASAP. Never dread going to here because of that.

Fine... Nice facility. A little concerning that they somehow cannot provide you with a receipt for a cash payment. Sketchy. It's real simple. Grab a receipt book.

I bought my E320 from Mercedes-Benz of Stevens Creek in 2002, and I have had the same service advisor for 14yrs (Charlie Fish) at this dealership; Charlie is always diligent, prompt followups, courteous and above all very knowledgeable on every question I have had over the years; Prompt service & relevant guidance has kept my Car going well for all the 16yrs I have had this Mercedes-Benz.

Very good service! People are so helpful and friendly!!!

service is on time and quite responsive.

Very good place to buy used cars. 3-month dealer warranty, 5-day return policy, fair 1-price method, car just as described online. Excellent experience.

the service person edwin did an excellent job about repairing my car. I strongly recommend him.

Nice service, sales are professional.

It was a great pleasure working with the MB team at Stevens Creek. Asad, the internet sales manager was very cooperative and made the entire process really very simple to me. I had a very pleasant experience at this location. Thank you!

The Best customer service.

Waited on hold forever and never got an answer or a call back. The audio message still rings in my head...

Peter Nguyen was/is and excellent sales person. He followed up with me on every request and questions I had. I went to Stevens Creek MB from Sacramento and Peter updated me on the car that I wanted on my way there, making sure that it was still available. I arrived there and was greeted by Peter right away. He showed me the car - pointing out all the dings and scratches and then all the pluses. Took a test drive and 10 minutes later we were doing the paperwork. Peter called me the next day to make sure I was happy with the car and told me I can return it withing 5 days if I wasn't happy. Excellent service, clean facility, and great cars.

very pleased with service and the coffee!! !Charlie Fish is very pleasant to deal with.. will be back again for sure

The laziest dealership I’ve ever seen. I was inside for 20 mins and no one even walked up to ask if I needed help. Then when I asked someone to pull up a Mercedes GLE so I can take a look nothing happened for 30 mins so we left. If you want to buy a car shop in the LA area instead. They have much better prices there and CS is amazing.

drove two and a half hours from Sacramento to come see this car 2006 s65 AMG which in the pictures that were they took pictures it looks excellent they didnt take any pictures of any of the damage and made everything look good did not even indicate that there's any damage to the car drove all the way out here to notice that the front bumpers completely thrash broke in a few different places scratched the side of the car just went through a recent accident with two door scratched up the rear trunk has been damaged and the rims are scratched The use car manager came out and joked about the car being old and said what do you want it old ... He said he will repaint the doors and bumper and went I mention the broken sections of the bumper all he can say is its a old car.. The headlights both where loose I showed the sales guy and tighten it I front of him.. If the manager doesn't give a s*** and tells me that he's also going to lower the mileage on the car for me by driving it in reverse 🙄🙄🙄

Did a great job on the re-call of my car. Had a loaner ready for me. Very happy

Difficult. The three day delay made it very difficult to do several tasks because I kept waiting for a call to pick up my vehicle. I was promised that my vehicle would be washed, but it appeared to be sprayed with soapy water and not rinsed.

Goran 100%

Great experience. Goran the salesman was exceptional.

Susan is just AMAZING !!! I have the most complicated case - Bought my car via European Delivery - Picked up the car in Germany, Shipped to NJ and bought protection plans, and then moved it to California......and requested repairs with coverage bought from dealer in NJ.....and Susan navigated all those paths to get the terms of my coverage and fixed all curb rashes for free....and explain to me what protection plan I actually purchased.... SHE IS FANTASTIC !!!! SOO NICE - COURTEOUS - HARDWORKING & COMMITTED !!

Edwin was amazing. We were driving back to our home in Santa Barbara when the check engine light went on. It was a Saturday and I contacted 3 other dealers and could not get a live person, just Vm. We decided to pull off highway at Stevens Creek. Edwin was very busy and they were booked for the day with service. He was so kind. He took our car in immediately . We waited in the lounge. They reviewed the problem and told us we could continue home but to take it ASAP due to an emissions leak. Customer service at it best. Thank you Edwin and the service at Stevens Creek

After making a consultation with Omar every step of the way was untroubled. He guided us and answered every single one of our questions thoroughly. He did not hesitate to take his time and made sure we got Exactly what we were looking for.Could not have asked for a better sales person ! On top of that very nice guy! Thanks Omar!

The car got fixed as promised but communication was missed between department whichs caused so much inconvenient for us.

Excellent service as usual.

Based of first time call in, person who answers lacks knowledge. Incompetent. I ask for pricing on oil change as well as checking the car (like 4 point inspection). I admit I am not familiar with Service A B and C tiers but the person who picked up threw them all at me like a script. I then just asked for pricing on just the oil change and she gave me a price. I asked how come it’s priced that much and her response was, “I don’t know. I just work here. The prices are set the way they are.” Being shocked at this answer, I repeated what she said and I followed up with a “Good bye”. How bad was that?!? What’s worse was I was getting service next door with my wife’s Volkswagen all this time and I asked the service guy the same question about Mercedes pricing. And that made me worth considering coughing up the price. Lol. He’s answer, “paying for quality, labor, and it’s standard pricing for them as they are using OEM.” Mentioned that Mercedes Benz are efficient and their technicians get paid more so you’re gonna have to pay more even if it’s for an oil change. A+ for VW!!! Haha. They even said they can do my oil change but and better rate + parts. Front of the house, you people with class and excellent customer relations. I’m sure this person was from “the block.” (Noticed that everyone posts here for the service side of the business as well even though there’s a separate business entity on Google. So I post here to follow suit.)

Timely, Friendly and no surprises :)

Danny B Ho is my man. He found out the problem that make our GLS450 2017 3rd row seat cannot move properly. And he got our car serviced swiftly and smoothly. If you need a trustworthy service advisor, come here and ask for Danny Ho

My experience with Mr. Danny Ho has been outstanding. I would not trust my car to someone else. Personal like him are deserving of top wages.

Great place to take care of your car with excellent service.

Slick on line appointment scheduler. Professional and friendly service

My customer service person Danny is very helpful and very knowledgeable about my car. I feel I can totally trust his recommendation and judgment.

We had an amazing experience getting our first Mercedes Benz from MB Stevens Creek. Ellen Lans, our Sales Consultant, has an extensive knowledge about the brand. She did an outstanding job explaining all the features of the car, though most impressive was her great patience and kind attitude. Overall experience was excellent including the finance team. We definitely be back.

Pretty cool guys. Tried to make deal but couldn't get there.

Nice service. They know how to treat customers.

Great Service and follow through. High, high recommendation for Service Adviser Charlie Fish..!!

The absolute best car buying experience I have had to date. From my initial inquiry online and over the phone Kevin Hua was extremely helpful!! I made an appointment and was welcomed in and made to feel very comfortable by Sofie and staff. Met with Eddie and he provided answers to all of my questions and there were MANY as the Mercedes brand is new to me. I was sure I was going to make them crazy before I received answers to all my question, but No! Always a smile in their voice and on their face! Nik in Finance was extremely helpful and kind, again, no hard sell! The entire staff that I came into contact with were amazing! I will be back! Thanks Everyone! You Rock! Larry & Carl

Excellent service

Service was excellent I will definitely come back again

Staff was very helpful, both sales and finance. Smooth car buying experience!

Charlie Fish is great!!!

Danny Ho is my service advisor. I love my car but it’s getting up in the years. He takes very good care of it. Thank you!!

Susan is always a delight to deal with. She is a true asset to the dealership. Great job guys!!!

Prompt service and friendly staff. They provide quick response on condition of your car and go out of their way to assist you.

Very helpful and I would recommend Bill Inwald from sales

I had a good experience with the service! They had to order a gas cap so had to come back the following day. Would of been better if they had the gas cap in the shop!

Not satisfied. Reported problem before giving for servicing, but no use.

Super personal service. Technician performed a road test when we dropped off the car for service so he could see exactly what our issue was. Service was done promptly and resolved the issue we were experiencing. Picked up the car the next morning after the service department cleaned it for us. Wow!

We worked with Linh Mong, he created a great experience for us from start to finish! Thanks for all your help :)

I agree with other reviewers complaining about their bad experiences. Experience with sales team was terrible, especially David - plain rude. Asked to check a show car, I think it was GTC, which refused to unlock and said he can’t unlock it. How do you expect someone to buy it from a dealership that doesn’t want you to see the interiors? I’m going to buy a Mercedes by end of 2018 for sure, but definitely NOT buying it from these guys.

Not very helpful and it's just too busy. We were seriously looking at a vehicle from here but was put off by the customer care.

Had the worst experience here. Staff is really rude. The sales guy had zero percent interest in showing me the car. He didn’t even unlock some of the cars to let me check the interiors for reasons best known to him. How can someone buy a car without looking at the interiors ? Probably should go to some other dealership.

Well... First of all it'a beautiful place ...very cleane with all the employees very helpful and friendly...verywell informed ...a very good customer service. You really can feel comfortable there even if you have to wait for a while to get your car. Now...when I got there, I parked ny car and right away I got an agent asking me if I need any help... We start seeing cars...until I saw the one I wanted...he brought the keys and came with me to try it. Coming back we met an other very nice agent who explained to me evrything about the car...and answered all my inquieries... He explained to me all the ways possibles to buy the car and the benefits about the garanties...etc Then I met the financial to close the deal...Mozi was so helpful... I signed my contract ..they cleaned my car and full it of ⛽ and I left with my new Mercedes that I love.... Very satisfied in all the senses. Thank you Mercedes. Thank you Autonation

It was a blessing that my wife and I went to see the vehicle even before it was posted for sale. Our sales person, Asad Hanafi was great with showing us the car. We wouldn't hesitate to purchase another vehicle from him! MB of Stevens Creek and AutoNation are awesome!

Their market strategy is absolutely no class. I got a coupon of free check up and wash for my c class Mercedes. From the coupon link I made the appointment. When the date approaches, I got a call from an agent telling me that she’s gonna cancel my appointment since the bottom line for the appointment is for a specific service, while the tire check I want is not included. She then mentioned I need to come to dealership directly and wait 1.5 hrs for my checkup service. That is ridiculous, my own a Mercedes will wait 1.5 hrs just for a check up?

Excellent service and prompt handling!

Bought a used Lexus , sales man Eddie did a great job. Car had problems after I bought it, not only they fixed all problems at no cost, they loaned me Mercedes car while car was at workshop. Reach out to Edie for best sales man service.

I took my car for service and service, attention and timing from everyone was great, especially from Susan! Thank you!!

Recently moved to the Bay Area after grad school and wanted to get a new vehicle. After a little bit of research, I ended up at Mercedes Benz of Stevens Creek where I had the most amazing experience right from the first visit. This was the first time I was involved in purchasing a car which can be pretty overwhelming but Jorainna took time to explain every little aspect and made me feel comfortable. The quote I got was extremely competitive and none of the other dealerships could match it. Great experience and highly recommend the Mercedes Benz of Steven's creek for your automotive needs!!

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My recent experience with MB of Stevens Creek was positive. They serviced my car on a recall from MB. I got there early and, though crowded, the service was prompt and courteous. The car was ready more than 1 hour sooner than promised.

Not happy about the customer service. Brought my my car for service with my service adviser, adviser went on vacation for 2 weeks, took over by a different adviser, adviser went on a class and the mechanic went on an emergency leave too. I was given a round around for final pricing and have coupon (email discount), advice was to speak to my service manager that was on vacation. So decided not to do the other job, didn't get the correct estimate and correct job order. Happy that I have a car loaner and not happy on the service.

As usual, my Service Advisor (Jay Faulkner) is very helpful. He explains issues in detail. My only issue during this service was the gas on my loaner car; it had only 1/8 gas - I never had a loaner less than a 1/4 tank . .

Great service, needed to have it completed in less than 2 hours and everything was perfect

Excellent service from service advisor John Stansberry

Definitely do not go to this dealer. They over charge for parts, kept my car for three weeks and it is still not repaired. Told me to buy a new car and then offered me $200 for a trade in of my 500S! They spent a lot of money on building a nice facility and they want to get it all back with high charges on service.

My service Rep, Dan, was awesome as always! He always takes good care of me and I'm usually in and out in hours. When something gets in teh way of a quick turnaround, he is quick to let me know the issues and they are always fixed perfectly. Dan is the best!

Service was great on the phone and the service was great at the dealership and service was great with the loaner car .

Excellent service that John provided. He goes above and beyond.

I dropped my car off for routine annual service at 8:00 am and my car was not ready until 6:00 pm. While I appreciate the use of a loaner car, I think a routine service should be completed much sooner as there is not much that needs to be done on an electric vehicle. I was left wondering if it was considered a lower priority since there were no charges for the service. Not satisfied.

I had an overall great experience trading in my older car and purchasing my AMG C63S. We were able to negotiate fair prices for both with minimal back and forth. The sales teams not being driven by commission really helps. Linh was especially helpful throughout the entire process. I highly recommend if you are considering a Benz.

great experience, from the first to very last minute

they always have a loaner car available! great customer service

Friendly, prompt & helpful. Enjoyed beverages and comfy surroundings during waiting time. A very busy place as I called many times and was put on a very long hold time on phone.

Charlie Fish our service advisor was awesome as usual!

Service was very good, show room floor was very clean, you can not beat the service, my car ready on time.

Mercedes-Benz Stevens Creek has lots of collection for you to choose. Friendly staff & nice environment.

I drove off in my new Mercedes Benz With a smile joy and Thankfulness ����

The service department in this dealership is not trustworthy. I took my ML430 for BAS check, first they told me the checking will be $250, I ended up paying almost $500. The agent argued it was $250 an hour and took 2 hours to check, which is absurd. A few hours after I left the car, the agent left a message saying the car was done. I called and the agent appeared confused and finally said the car was not done yet. Then it came to the most ridiculous part, they called an UBER car to take me back to work. While waiting I asked for restroom and the guy said no because UBER will stay only for a moment, it no show they would just take off.

As usual we were well taken care of by the auto body department. Enrique is professional and upfront about everything and has the car ready when promised.

It was a great experience working with Kevin. He was very knowledgable about the GLC and very patient with our many questions. Fantastic service and personality. He got us a great deal on our car. 10/10 would recommend.

Troy Schalk is my service advisor and had taken great care of our cars over the years. Also like to add the driveway team was awesome at keeping the process moving.

I am very satisfied with their customer service . Charlie Fish my service advisor always provide me with good information and assistance I never have to wait at the service desk .....they’re always friendly and helpful And I love the way the return my car to me spotlessly clean

Routine maintenance service with purchased contract. The oil filter was not on site despite having an appointment. Waited over two hours on an uncomfortable (for me) chair. Service rep did not give me paperwork, so now I have to contact M-B Santa Clara to get it.

I was snubbed by my local dealer because MBUSA cancelled my warranty. Stevens Creek MB are a class act. I still had a warranty on the part i went in for and they went above and beyond to help me.

We had awesome experience during our purchase on GL450. Marvin was very informative and helpful right from email communication to in person meeting. Price was good, no haggle. Kamal in finance group is a great guy, explained all the options but didn't force anything. We drove back home with new car in 2 hrs.

Very good, quick, happy with having the UBER service

Great customer service! Whenever I need to service my ML 350, I take it to this dealership. It is a piece of mind knowing that my car is in good hands. My service adviser, Jake Tran, is very professional, approachable and takes very good care of his customers.

Excellent service. My service agent Susan was very professional and attentive to my service needs.

Great customer service! Whenever I need to service my ML 350, I take it to this dealership. It is a piece of mind knowing that my car is in good hands. My service adviser, Jake Tran, is very professional, approachable and takes very good care of his customers.

Asad was very frank and transparent about the leasing process. He helped us evaluate all our options and answered all our questions patiently.

I recently purchased a GLC300 4matic and had a great experience with MB of Stevens Creek. The sales staff were wonderful, helpful, polite and friendly. None of the usual car sales pressure or games. Asad gave me a great deal and a decent amount on my 14 year old trade-in too. Highly recommend this dealership. And of course the GLC is a dream to drive!

Great sales: Mo Va! This is the second car that I have purchased from Vo. He did an excellent job.

sales and finance people top notch. facility excellent

My car went in for a regular "service". I was met by friendly staff, got my loaner car and went over concerns with Danny Ho. Got a call the next day by 1:00, picked up my car and was home before traffic!!!

The experience was excellent! The service was perfect, on time and a very professional service writer.

Sami, you're awesome! A cool guy, quick to respond to any questions i have. He puts customers first. He made the process so smooth and easy. Good location and good people:-)

Customer Service is excellent! Friendly staff all around!

Kamil in sales, abd Randy Sorrentino in the service department are the best team!

I brought a 2017 SLC300 in to have a cold start noise checked. The next AM the car made the noise in question. Time was taken to start another SLC300 to compare the sounds. The sound was present in the other car too, The cause of the sound was thoroughly explained. Thanks!!

Excellent customer service. Service person went out of his way to insure production related problem was covered by Mercedes and the dealership.

overall is excellent!The car and theservice are really good!retailer is very patient and warmhearted!I enjoy speak with him!

We always enjoy visiting the facility, as it's very modern/clean, has nice amenities, and the staff are generally knowledgeable and friendly.

I did my last service with them trying to fix the rattles around the dashboard. It seems that they did spare some efforts on it but did not really resolve the problem. I am not sure if the problem is something common and difficult to resolve but it can be really annoying ... BTW my car is a 2017 C43 Coupe.

This was by far the easiest most pleasant car buying experience I have had. The entire staff was professional and friendly, we traveled 3 hours to purchase the car and they made us feel very welcome and made the process simple and quick. Our salesman Jared was wonderful & on top of everything, he even worked the details out via email before we made the 3 hour drive. I love the car & will definitely purchase from AutoNation in the future!

Gurwinder was awesome. No pressure. Easy process. Would buy here again. This is my second car here.

This is the second time that Jake Tran of Stevens Creek Mercedes handled my service call. He is extremely polite and informative.

Jake Tran was my service representative, and he was very thorough and professional. I wanted to have the control scroll wheel on my C250 check since it's not working, Instead of just taking my request and charge me for the assessment, Jake gave me the rundown cost of having the issue check and perhaps the additional cost to have it fix, if it's not that pertinent to my driving then I should hold off for now. I appreciated his honesty and manner.

Quick inbound service, polite service rep, quick and efficient check-out at payment desk and valet service.

I was thoroughly impressed with the sales person Ellen Lans. She was extremely courteous and willing to spend extra time to close the deal in spite of the fact we had to go through several iterations to make it happen. I want to thank her for her service

Srevice was performed on time at the price projected. Loaner car was clean and mechanicallly sound. I was happy.

Awesome place to buy a car. Really modern and great customer service. I went there to buy a car and the people are really there to give customers a good experience while providing a non pressured sales tactics. I went to several dealers this month and by far the best quality of people and professionalism shout out to Jim and the sales people. Keep up the good work ethic.Thank you and maybe one day I’ll be back again to buy my dream car.

Like others who have commented here, I am a long time MBZ owner. I went to Stevens Creek because I was not pleased with the more local dealer in Belmont. I found very pleasant and helpful sales people. The only thing that takes away a star is that the process for finalizing the deal ( getting all the documents signed) took over two extra hours after the terms were agreed upon.

I usually work with Danny Ho and as usual his service is excellent and keeps my GLC300c up to date.

The service department was very helpful. Multiple people asked if I had been helped as I was waiting to pick up my car. But when I went to drop off my car the reception desk worker seemed stressed and very unhappy. He didn't want to answer my questions.

Overall a good service experience. Courteous staff.

Excellent service and repair. Very good communications on details of their diagnose of root cause and repair.

I am highly impressed with M Benz of Santa Clara, Ca. Right from the beginning, the overall service was great. Danny Ho is a kind and friendly person. He took very good care of me. He made sure that my reason for bringing in my car was heard and understood by the service department. He got back to me on updates with my car throughout the process. The service department can not go without mention. I believe the service guys name is Jason. He too was very friendly and educated me on the repairs needed on my car. All in all, I'm so impressed with these guys. I highly recommend them!

It was easy to make appointment with the service department and the recall was completed. As a courtesy they did complete check up of the car and detailed it beautifully before returning it. Impressive!!! Thats the kind of service I expect from a luxury brand. Top dollars spent, totally worth it!!

the service I receive at MB of Stevens Creek is phenomenal. I've been shopping and having my car serviced here for the past 16 years. over the years I've purchased 6 vehicles and presently have 3 Mercedes in the family. More importantly, the service department is what makes me keep buying Mercedes. My service guy, Danny Ho is the best there is. Service is his middle name... I highly recommend MB of Stevens Creek, and Danny Ho as the BEST in the business...

I work in the audio industry. After explaining the specific reason my speakers were failing, the dealer claimed that the only test to confirm was to turn on the radio (untrue and inaccurate). Then later the foreman confirmed there is an audio test that can run a full system check and it was not run on my car. Now I need to schedule a third appointment to get my car fixed. Ridiculous.

The 2018 GLC 300 that I purchased did not have navigation & multi-media options but I was told by the sales person that I could just buy a navigation SD card from the dealer and it will operate the same way, however, I found out after I purchased the Garmin SD card navigation a day after that it does not provide the same features with the built-in navigation feature. I would have preferred to purchased a GLC 300 with multimedia and navigation options had I known this.

I needed to bring my car in for a recall. Charlie was very courteous and professional, he and his staff got my car in and out within hours. Great experience overall

This is the second time I've had service done at this dealership. Jim Duffer was very accommodating to my requests and got everything done quickly. He went out of his way a number of times to make sure the work was getting done to my satisfaction. I have had a lot of interactions with dealerships before that were less than stellar. All interactions I've had at MB stevens creek have been fantastic, and I consider myself a harsh critic when it comes to customer service.

they lost my DL make sure to get it back right away if not, you need to go straight to the DMV and pay $35.00USD, they are not willing to reduce the price not even few bucks because.... dam! ok other than that I think they are OK.

My service rep (Jake) was very attentive. Returned my messages promptly with good news (most of the time!).

We were extremely pleased with the quality of the service and the willingness to assist

Our salesman, Tony Spencer made our purchase a pleasant experience. He was very helpful and knowledgeable. Tony was the best salesman I’ve ever worked with and we cannot recommend him highly enough. We love our new GLS 550.

One of the best and fastest buying experience. People are gentle yet professional

So, actually I have 2 ratings: Service 5 and sales 1! I always get great service from my service agent, Troy. He is patient and very knowledgeable. I appreciate that he always helps us with a vehicle since we live in SC and have to get back and forth for service. Sales: Ok, here’s the deal. I have bought 3 Mercedes in the last 10 years. 2 from Stevens Creek, the last our ML350 in 2013. Sales people were very helpful. Then in 2014 I wanted to get a new vehicle to replace my E350 and got ignored for 20 minutes. Finally got some help but they really didn’t have anything I wanted and weren’t great at figuring out what to offer me. I went to Monterey and within 1/2 hr bought a CLS550. Which I LOVE. This week we went to get our ML back from service and we started looking at the new GLE, which we again looked at for 20 min. with salespeople standing in the bull pit talking to each other. They ignored us and offered to help once I said we would go elsewhere to buy... Who is training these guys? Horrible. I’ve been a sales manager for over 35 years, I would fire all of them and start over.

I had a great experience buying my car, Sami helped every step of the way! After being rear-ended a few days after getting my car, I had a call from the repair department, ready to assist with any questions I may have had. They’ve gone above and beyond so far!!

Good experience in both sales and service. We have purchased and serviced many cars with them.

Was met by service associate and we discussed attributes of the car and if I had any issues. Associate did a once over of the exterior, tires. We discussed what should be performed per MB schedule. I do not drive a lot, but the age of the car is still relevant to service. I was shown a service package and pricing vs cost without it. Loaner car was readily available, clean, and a half a tank of fuel. that afternoon, I was informed that car wad ready for pick up and service was done with car also being washed. Dropped off loaner and paid for the service, again, no waiting. Car was waiting at pick up, associate and I discussed service, any issues I may have thought of. We talked about the airbag recall and some small talk. Overall great experience, Susan really does seem like she wants you and your MB experience to be a great one and I think it shows in her dealings with customers.

Everyone was easy to work with and the atmosphere was pressure-free.

Danny Ho is the best ! Goes out of his way for you. Only have good things to say

Although I have spent money on prepaid maintenance, they made me pay for wheel allignment saying that wasn't covered under prepaid maintenance package. This is bad. Like really bad. If wheel alignment is so basic and essential, why not include it? What the whole point in buying prepaid maintenance?

The worst service advisors They are [non-permissible content removed] and humiliate you to no end. Yes so much attitude arrogance, wasted time and feel they are ALWAYS RIGHT!! no regard for the well being of a CUSTOMER!!! the saying customer is always right treat them with respect and loyalty will follow is not their standards of how to deal with CUSTOMERS. They really are [non-permissible content removed] and trickles all the way up and especially Jay Faulkner and Jack. Thousands and I means thousands of dollars later and still car is not fixed properly. Got the state board of automotive repairs involved. The attitude we have been in being doing this 30 years they are not in touch with reality!!!!![non-permissible content removed] is the right word to describe them

Great customer service, coupon accepted. Will be back next service.

I was in for a service on a 15 yr old 320 E, which is the best of the MBs I've owned and still running great at 148K miles. My service rep is the greatest. I can always rely on help and suggestion from him which has always been on the nose. He makes a difference between going to Smythe or elsewhere I must say. The service itself was efficient and reliable. Thanks to CF my rep VParr

Nate Jones my service manager at Mercedes on Stevens Creek was awesome he went up and above to take care of my cars needs and kept me updated on my car! Excellent customer service by him... thank you Nate Jones

Great service and excellent financial support, loved working with all of the staff members

I was very pleased with the professional salesmanship of Dusan Golomeic ....I explained exactly what I wanted in a car he found the exact car I wanted ....a beautiful red cabriolet 2018... He also was very patient in explaining all the options on the car and taught me how to use them...... I would definitely return to the dealership and also of course request Dusan .... I coul not be happier !!!! I have also since recommended him to my friends .

Always the best service received by everyone I encounter while at the dealership.

Always an easy and pleasant experience here. They give you the required attention and ensure complete customer satisfaction.

Great buying experience, sales and finance were great and I was on my way home with my new Mercedes in one hour.

It was a nice experience to take care of my C300. John is so nice that he can consider on the user side.

Great cars! Terrible wait time! We asked how long it would be and was told more then 30 min. Will not be coming back here to purchase a car.

I purchased my first White Mercedes E350 last year. Had some hiccups in Finance, which literally took me all day to officially purchase the car, plus the long 3 1/2 hour drive in traffic back home. But after all said and done I was happy with the purchase. Last week I received several Toll violations, for Golden Gate and the Bay bridge. I called Fastrak to tell them the picture that they sent me was not my car. Fastrak informed me that Mercedes had informed them that the Black c300 was registered to me. I have spent the upwards of 15+ hours trying to explain to Stevens Creek, DVM, and Fastrak this is not my car. I kept receiving questions like, "Did you trade in a car," Did you borrow this car", "This is your car", you must have driven a loaner car when receiving maintenance." on, and on, and on. I have become so frustrated that they keep passing me off.

Very pleasant experience. Great working with Diana and Her manager Safi. They are very professional, customer oriented, very patient with me in the whole process. Definitely will refer friends!

Great service with explaining everything, and nice attitude of service from staff.

Had a spare car ready for me when i dropped my car for service. Service completed before end of the day.

Exceeded my expectations! Overall service was fantastic.

My salesman at Mercedes Benz of Stevens Creek was Tony Spencer. He was very helpful, efficient with information regarding the vehicle I purchased and very responsive in handling any of my concerns. Overall it was an excellent experience.

Great dealership, very professional and helpful staff. Dealer Ellen Lans made my experience of buying the car unforgettable. She is very professional, attentive to the customer and gets things done very efficiently. After 2 hours after entering the dealership I left the place on my new GLA. Definitely recommend this place!

The only place I?ve had my car serviced. John Stansberry is great!

The most wonderful leasing experience ever. Everyone on the staff was helpful, knowledgeable and kind. I would highly recommend.

Charlie Fish is my service advisor and the reason I go to this facility.

Charlie is always very detailed and professional. The dealership is very well maintained.

We just bought our third Mercedes and have always been taken care of by Tony Spencer and Gurwinder Singh. I rate them 5 stars.

Impressed with the customer service rep, Jake, who was very knowledgeable, informative and professional.

I had a great experience Leasing and purchasing 2 cars from Stevence Creek Benz and Finance Person was super great

Excellent service advisor! Thank you Mr. Alvarez! True VIP experience!

My experience was fantastic. My service representative was Danny Ho. Danny was knowledgeable, professional and easy to work with. I NEVER felt like I was being taken advantage of like at other places. The work was done in a timely manner. The car was washed when I picked it up. A great experience all around by a team that gained my trust. I live in the Peninsula but will make the drive to Stevens Creek Mercedes Benz for all my future needs.

after the service, I found the temperature control does not work properly. There is no warm air out when turn to 80 degree.

This is our third Mercedes purchased at Mercedes Benz Stevens Creek. (1985-2017) We return for all the outstanding reasons starred above AND working with John Stansbery, the BEST Service Manager ever!

Susan was created an exceptional experience for me - perfect form of excellence in service! Thank you so very much for the care and thoughtfulness - and the great work done on my SLK!

Although my car is a 2004, staff always examines it thoroughly when I take it in for its scheduled check-ups. I am impressed at how organized everyone is which results in quick service with limited waiting for me. Thank you!

Great experience buying our new 2018 GLE350 / our sales person, Daiby Fuentes, was the best! He had a lot of patience and did not pressure us into anything. Ask for Daiby, for First Class Service. We special ordered and picked it up yesterday; what a nice car!

trustful, good qualities, good services. I am satisfied.

Jake has an impeccable customer service. Highly recommended!

Mercedes SC is a bustling dealership. It took almost 3 week just to get a service appointment. Once there, my Service Manager Susan took great care of me. While expensive, they have good service.

Greate purchase experience! The agent is awsome. Definitly will recommned to my friends.

The best place to purchase your new or certified preowned vehicle!!!! Best place to work as well!!!!

Always a pleasure having my car done there. The service personnel always try to make the experience good and the outcome what we would like to happen

Took my car for maintenance. Jake did a great job and was very clear explaining the services.

Excellent experience! The sales is very friendly and enthusiastic. I enjoy the deal with them

It has been a pleasant experience with Jake as my Service Advisor.

Took care of me immediately. I was in and out of there quickly. Customer service is the best.

I had a service for repairing and recall

I am extremely pleased by the customer service experience provided by the management team and the sales team at Mercedes-Benz of Stevens Creek. I lasted a long time looking for the right vehicle, and I found it and obtaining it was a very painless process. The team had the right level of expertise to guide me through the process of getting my first lease vehicle and getting everything approved. I will sure recommend this location for any services or sales. Will definitely continue with this group with future sales

Charlie was extremely professional and Matt explained the work performed and how I can ensure proper functioning. Awesome experience!

Always a great experience! My service Rep John Stansberry always goes above and beyond to provide excellent service!

Holding a foreign driving licence I was trying to buy my first car in the US. I had walked into many showrooms but as soon as I entered the benz showroom at Stevens Creek - the atmosphere and the customer support was so smooth that you felt that if there's a car you should own this is it. I was then mapped to one of the best Salesman, I've come across - Manny who made it such an amazing experience! Thank you team.

great experience, I will definitely refer a friend.

Danny Ho is really an excellent manager. He not only got all the paper work done in a very short time, but also reported me the problems of my car during the service in the shortest time.

always quite good. always quite good.always quite good. always quite good.

The only thing I was not pleased with was the length of time it took (over a month) due to the unavailability of parts, despite the car only being ten years old (I wouldn't expect these parts to only be used exclusively on my model -- CLK550). But the work itself seems to have been done well.

Troy is a joy to work with. I feel my car gets good updates and my service is always wonderful.

Sales people are nice. I had a great experience. I would love to recommend this place to my friends.

It was my first time to buy a Mercedes C300. Before going to the dealership, I quoted online and got the response very soon. ( quote same day in an email.) The price is competitive as compared to other bay area dealerships. Good environment and friendly agents. Fast processing time.

Excellent Service except the Buying Process takes to long. We ordered new car and it took 3 months for delivery. We spent a total of 5 hours at dealership paying and taking procession of our new car. This process should NOT take this long.

Best experience I've ever had buying a car! David explained everything I needed to know and more before I even test drove it. All of f the staff is amazing and helpful. Financing is never a fun a part of the experience, but I had a great experience here also. No pressure! Felt like I understood everything and no one was trying to pull the wool over my eyes. All in all a great experience! I can't imagine buying anywhere else!

As usual my Service Advisor Susan Sulimani did a great job.

my advisor Joseph is always above and beyond service.

I was needing a replacement for a vehicle I wrecked. The whole team at Mercedes Benz Stevens Creek was amazing. They knew exactly what I wanted, and what special needs I had, and they went above and beyond to accommodate me. I love the vehicle they found for me! I definitely recommend everyone to give them a try.

It was a good experience, the dealer was very friendly and buying used car was so simple and easy to understand.

Overall, great experience with the dealership. We were not able to get shuttle service that day but they were able to provide us with a loaner for the day.

Great costumer service Samy and Omar are the best we feeling in family when we bought the new car with them thanks Mercedez Benz

Scheduled an appointment with Rasty Kuruc. Arrived on time, was received immediately upon arrival, given a loaner, and out the door in 10 minutes. Repairs were perfect, the car was washed and vacuumed, and the wait to exchange the loaner for my car was minimal. Top drawer service--fantastic job.

Joaquin at Stevens Creek Mercedes is the man! I got my Mercedes on Sunday and the process was very smooth. This is a great dealership! Joaquin was very helpful and did his best getting me everything I wanted in a vehicle and more!

Should have had two keys, I contacted 4 people from salesmen to gen mgr. to try to get seconds key. I have had no phone calls returned by anybody. Extremely disappointed

This store makes feel assured to send my car here for service.

Excellent buying experience. I worked with Melissa Leone in sales and she was able to find me a 2011 model in my price range. I love my new Mercedes, feels smooth and built solid. I would recommend this dealership to anyone who is looking to buy a used vehicle. I still can't believe I could afford to buy a Mercedes!!

Could not be any more pleased.Joseph was just awrsome.He communicated clearly and in a timely fashion.Followed thru on every issue and made me feel comtorable.

Charlie Fish is a very good service advisor.. been with you for many many years.Have been pleased every time with service and friendly manner I'll be back

Bought my car 3 years ago from this team and have never experienced such attention, care and service for customer and car. It is and should be the Benchmark for all customer service across industries. Rasty is my service lead and it's like seeing a trusted friend whenever I roll up. Friendly, prepared, informed and just nice, good, caring people. The Best!

Went in. Dropped the car and picked up a loaner. Next day dropped the loaner and picked up my car. As easy as that.

The service team was accommodating and thorough. ?

Couldn't be happier with the service i get from the fantastic team at MB of Stevens Creek. special thanks goes to sales manager Mr. Manny Kooner and Omar from finance department who were extremely kind and patient and answered all my questions. strongly recommend!

My service advisor is perfect for my needs. I am not tech oriented. He understands that and is always polite and helpful.

Excellent! Good service!good car! Everything is wonderful!

Kamil Beiteshagh was very friendly and helpful. Easy and fast processes.

My husband Andy took our car in for scheduled maintenance recently. As our regular service adviser was off that day, Mr. Jay Falkner took over and saw to it that the necessary work items were done expeditiously and to Andy's satisfaction. Andy certainly appreciated Mr. Falkner's courtesy and professionalism. In fact, this has been our experience for the past several years with our regular service adviser, Mr. Troy Schalk, and prior to him, Mr. Justin Gray, who have always taken good care of us.

My 2006 Mercedes Benz S 500 developed an issue with the central locking of doors, had intermittent issues with Keyless Go and driver and passenger side doors lock actuators not performing. Dropped the car in with Todd, the Assistant Service Manager on July 15th, got a loaner car and although the process took a bit longer than I hoped for, but the end result was very satisfactory. Todd was excellent in communicating with me every step of the way. Called me regularly with updates. Worked out a very good price for the services on parts and labor. He will be my go to guy at this dealership.

Had to wait a while for a salesperson to be available. But after that, the salesman understood what we were looking for and steered us (not pushed) toward the best choice among the cars available.

Shawn Abtahi was great in helping us find and purchase our 2017 Sprinter 4x4. We love this van! Effortless power in the mountains, and tons of room for the family.

I recently leased a new 450SL convertible from one of Mercedes top sales people at Mercedes Benz of Stevens Creek by the name of Daiby Fuentes. He showed me their outstanding inventory at his location and then when it wasn't just exactly what we wanted he personally went to another dealer and retrieved the the perfect vehicle. Not only that he got me a deal that was hands down better than any other we had seen. I am thankful that Mr Fuentes is employed at the dealership. I won't be leasing or purchasing a vehicle from any one else in the future. I am 100% satisfied.

Thanks Mr. Manny. He is the best sales.

Extremely knowledgeable pleasant and efficient salesperson.

Always a friendly staff, turned in my C-class brake service - told them I was in the middle of moving and they gave me an SUV to use for a few days to help me out. Charlie Fish was very communicative and always friendly !

Thanks a lot for Daniel and Martin who helped me throughout my leasing process - from quotations, to negotiating and finalizing packages and add ons. One thing standing out is the quickness of their responses (by SMS, emails and calls) even when they are off for that day or busy between another client meet. Really appreciate the quality of service and a highly recommended dealer.

Very satisfied with the service received today. Everything went smooth and very fast.

No Smile or happy faces at 7:30 am.. Waiting for service adviser for more than 10 min, while he was checking his text messages. Loaner department person is very rude and Un -pleasant.

The service department is friendly and I am happy with the car service.

Excellent customer service by the service adviser, contact person on the phone and at the check out. Overall I am very pleased with this dealership

We bought 3 cars from MB of Stevens Creek since 2004 and used their service department for 99% of the work. Service have been outstanding from day one. Totally trust my advisor, Danny Ho regarding recommendations for repairs and services. Very important considering how expensive repairs on MB can be!

Our service rep Jay Faulkner is & always have been the best. Jay is very detailed & meticulous whenever we bring our car in for servicing. He takes responsibility to ensure things are taken care of. He is professional & courteous excellent customer service thanks

Mercedes-Benz of Stevens Creek has always provided smooth and professional service. Having been customers for so many years, we've witnessed how this dealer has continued to raise the bar of customer care. We won't let anyone else service our CLS 550; our service rep. John Stansberry is always ready with candid, spot-on advice. We've been spoiled.

Overall very good. The only problem occurred when the car was ready. I had to stand in a long line for the cashier, then, I couldn't find anyone who knew where the car was.

Jim was very helpful, approachable and professional, overall amazing experience leasing a car and Jim was able to answer all our questions and cater to our needs, would definitely recommend.

Rusty and the staff were fantastic. Came in for service and they found a major engine problem. Furnished with loaner car and was updated on repair process. Excellent service

Service advisor called several times to update me on the status of repairs for my car.

Great reaction time to a request for service, with available loaner car for that day.

Very Good in all aspects. And I mean it. It was great.

Engineering On My Mercedes S550 is terrible. At 45,000 miles and 4 years, with my warrantee just expiring (conveniently for the dealer), I had the car serviced and found out the motor and transmission mounts needed replacing! Cost $1,800.

my experience at Stevens Creek Mercedes-Benz service department has been the worst in the Bay Area. I have an SL 550 convertible I took my vehicle for a top issue, I ended up paying $2000 once I started using my top again, one of the panels from the inside of the top fell off and got caught between my trunk and the hydraulic system of the top causing to break a cable. Once I took it back to the Service department they had advised, me that I needed to pay another $1370 to fix the broken cable that was caused by their technicians negligence for not installing the panel right the first time. I have reported them to the Bureau of Automobile of California. All this dealership cares is on how much money, they could make of the customer. please think twice about taking your car to get service at Stevens Creek Mercedes-Benz, terrible customer service they are a bunch of crooks, thieves, ect.

Kamil Beiteshagh is excellent, the rest of the experience was disappointing.

I had been looking around for a vehicle for a while and not able to find anything. Then I had finally found one that I liked here. I made an inquiry online and Gurwinder got right back to me and invited me in to test drive it, So I did. Mark greeted me when I arrived (Gurwinder was busy) and was very helpful. I went on a test drive and it is a beautiful vehicle. I did not waste any time and bought it right then. the sales process was great as well. the best overall experience that I have had buying a car.

Excellent organization of all service aspects from setting service appointment through loaner car return and paperwork closure.

Danny Ho is a true professional. Fast, efficient and dependable.

First and foremost, I apologize for writing this unprofessional review about Mercedes-Benz of Stevens creek. I should have contacted them first before writing the review, maybe the items was accidentally removed while the car was in a wash and detailing. Mark Aaron actually went the extra mile to make sure I got what I wanted and happy with my purchase. It is a great car, my daughter and I love it. Mark found the items and shipped them overnight to me. Once again, sorry for the unprofessional review, but a big thanks to Mark for helping me purchase my dream car.

I have bought and serviced my Mercedes here for at least 25 years. I couldn't trust anywhere else. Troy Schalk takes care of me and my car from beginning to end.

overall great. in the market for a new car, and will definitely consider them.

Great service Would recommend this dealership. xoxoxocoxoxoxoxoxoxofoxico

Car was left in the heat of the day, returned dirty

My service contact, Charlie Fish, was very professional and courteous.

Jay Falkner is an excellent service advise with honest opinion.

Nothing against the cars, this review is strictly regarding my experience with Mercedes-Benz of Stevens Creek in particular. When I had questions regarding my vehicle I would call and leave a message and not receive a call back. When I had questions about my options to purchase my current vehicle or get into a new Mercedes I did not receive a call back. When I brought my girlfriend to this dealership with a blank check to purchase a vehicle in full, there were no sales reps available to help us and the front desk was less than welcoming. Mercedes makes great cars, I would advise finding a great dealership- unlike MB of Stevens Creek

Friendly, helpful and committed to getting Job done right.

Spent a couple days at surrounding BMW dealerships with the goal of procuring a convertible - several hours at each, actually. Experiences at both were reasonable. Before making a final decisions I decided to stop over at Mercedes-Benz of Stevens Creek. I was immediately greeted by Kamil Beiteshagh whom was friendly, inviting, and completely no-preasure. Approximately 15 minutes later we shook hands in what I believe was truly a fantastic deal on a car that I absolutely love. It would be unfair to generalize regarding quality of Mercedes-Benz vs BMW, but I can whole-heartedly say that DO NOT buy either without evaluating both. The overall comfort, safety features, performance, driving experience, and value - coupled with a great no- pressure sales team (including an extremely personable manager and finance department). As an added bonus the car is also quite beautiful and honestly never considered this brand. Though I doubt I would be unhappy with a BWM I would have truly missed out if I didn't make a chance stop at Mercedes-Benz of Stevens Creek and run into Kamil Beiteshagh. Thank you Kamil and the rest of MBSC.

Marvin Siquig was an amazing sales person that sold me a car 2 years ago in 2015. Unfortunately a drunk driver totaled my CLA 250 and was forced to purchase another vehicle. Miraculously I ran into Marvin again at a new location at Stevens Creek California and he was more than helpful for the 2nd time in 2017. I am extremely pleased with the service he had provided and will continue to come to Marvin as long as he works there. I've met a great sales person and built a great relationship with him. Definitely one of the top sales associates at Stevens Creek. Marvin Siquig -Jeffrey Wilson [contact info removed]

My experience was good. Eventually, I bought a car in less than 5 hours.

Got a flat on my brand new very expensive tire on my way out of town. Something poked a 3/4" hole right in the center. Took it in to Mercedes-Benz of Stevens Creek and they had me back on the road with a new tire and a clean car in about an hour at no cost to me.

Had my car in for routine maintenance. It was very crowded in the morning despite my having an appointment. I received good service except my car was not washed as promised.

The best experience ever at Mercedes-Benz of Stevens Creek!

great product....great people could not go to other dealers....

Troy SchalK gave me outstanding customer service for my CLA260.

John Stansbury is fantastic, honest, trustable, courteous, efficient, and very knowledgeable. I love working with him and feel safe in his hands.

Assessed standard maintenance check and understood special instructions for anomalies.

John did a fine job in communicating with me and seeing the service through to completion.

100% satisfied from the service on my E350 me jack Faulkner is excellent.

very good. I do not appreciate being required to fill in 50 characters on this review

Good selection, salesman was not push and our third car from this dealer

Jim Duffer is the business-(he's amazing) always an enjoyable experience when I come to the dealership! Thank you Jim!

Nice place to get a car. My dealer was Mark and he had tons of experience is selling cars. Mark even helped with my insurance and gave some good tips as well. AWESOME guy and really nice place.

I planned to buy a used auto. Athena Chow helped search for a used car and helped me purchased it. I changed my mind and wanted to exchange for a new car. Athena Chow and Mariah Baqeezada helped me to buy a new car smoothly. They also offered me the maintenance service that I will need in the future. I like the service at Stevencreek Mercedez, especially with the ladies.

Strongly recommend! Jorainna gave us the best customer services ever than any of the dealers. Very nice and helpful. We got a amazing deal for our new Mercedes c class, love in it. Their inventory is also more sufficient than other dealers, could get whatever additional features you want with extremely low price!

Love this place ,always had the best car and best services , would recommend for everyone ..

I was looking fro lease/purchase my first car. I went to BMW, Lexus, Volvo and contacted with many dealers in the Bay Area. This is the great one. Joaquin is a nice sales consultant no matter I am interested in brand new C300 convertible or C300 coupe or a pre-owned CLA250. He understands that car purchasing is not shopping at groceries and people need time to consider. He was patient and spent efforts helping to close the deal. Other people I met in this dealership also behaved in very professional manner and I am very happy to buy a car there.

WHAT A GREAT PLACE!AMAZING SHOW ROOM!!!!CAN I TEST DRIVE PLEASE!!!!

Nice dealer and correct recommendation! I'm really enjoy my driving experience!

I am one of those crazy engineers that love German engineering. I fell in love with German machines in 1961 when I picked up a Porsche 356 B at the factory, and I have been hooked ever since. One caution about a fine machine as that the after sales support, as in service, is extremely important. I did purchase another German SUV brand, the SUV was great, but the service was not what I was used to at Stevens Creek (Smyth). This was definitely a very important factor in what, and where our next purchase would be. We purchased a GLE 43 coupe AMG from Stevens Creek Mercedes, what a machine, and the purchasing experience was as we had experienced twice before, excellent! Our special thanks to Kamal Massoudi, and Mark Arnold for their patience and care taken with every detail. Having had the GLE coupe for several weeks and driven it about 150 miles, I can say that our decision to purchase this particular machine, and from Stevens Creek Mercedes was the correct one! Thank you!

My experience in MB-Steven Creek was excellent. It has abundant cars for the models we are interested in stock. The sales person was friendly and offered a good price.

Easy, friendly, no pressure sales experience. I love my new car!

This is our first time to buy Mercedes Benz SUV at US, for non-native speaker like us, internet sales Jorainna really helped a lot to understand the details of the car. She is very friendly, considerate, and trustworthy. My girl friend and I do really appreciate her help to find a dream SUV for us.

Despite their ratings online, I think the team at Mercedes in Steven Creek is doing a fantastic job to their current and prospective clients. The moment we entered the dealership, we were greeted and asked how they can help us. To highlight, Mr. Hovik, was graciously patient, understanding, and friendly. We arrived at 5pm and left around 9pm, way passed his shift even though we were getting our loan sorted out with their very competent and fast loan advisor, Mr. Kamal. Days later, I had to come back to the service department and my sales rep, Hovik along with the manager, Stan, took matters in their own hand and made sure the process was smooth. Despite their ratings online, I think the team at Mercedes in Steven Creek is doing a fantastic job to their current and prospective clients. The moment we entered the dealership, we were greeted and asked how they can help us. To highlight, Mr. Hovik, was graciously patient, understanding, and friendly. We arrived at 5pm and left around 9pm, way passed his shift even though we were getting our loan sorted out with their very competent and fast loan advisor, Mr. Kamal. Days later, I had to come back to the service department and my sales rep, Hovik along with the manager, Stan, took matters in their own hand and made sure the process was smooth. I would definitely recommend anyone, who is seriously considering to buy a car, to visit the team and experience a great customer service!

It is my first time to buy a car. They are very patient to answer all the questions. Very good service!

Excellent sales experience. Fatos was a great help. Simple transaction. Internet price. No hassle.

Overall Experience was great, Diana Than was very helpful and we converged on a price pretty soon. She was pretty engaged throughout the process. Highly recommended sales professional.

Worked with Bill Infald. He answered all my crazy questions and had me in and out of financing in no time at all. Now i'm driving by the gas pumps laughing while i'm sticking it to big oil!

We stopped at this dealer just to check out the GLE series and see if it was in fact the right replacement for my 18+ year old ML320. Athena Chow greeted us and proceeded to show us a couple different models. She was patient and accommodating as my husband calculated whether one might fit in our garage, if the cargo space would hold four garbage cans of mulch (he's a master gardener) and more. Though we hadn't intended to buy that day we really liked the GLE and I was definitely due for a new car. Still love the ML320 with its 184,000 miles but just need and want all the fancy new features available -- especially with two grandkids. The Presidents Day Sale was going on and it was my birthday --- which got us an extra discount on the estimate Athena had put together "just in case" we decided to purchase. Though we had planned a brief stop on our way to a birthday lunch, we ended up with a test drive and serious interest in buying one of the models on the lot. There is nothing fast about all that goes into the actual purchase transaction but Athena kept things moving and kept us informed -- and even got some pizza for husband who doesn't like to miss meals.... Everyone we dealt with was courteous and professional throughout -- and I'm very happy with my new car.

The Manny, my sales person and I had been communication via email for three weeks. He is an outstanding person and I bought a Mercedes from him. The sales process was excellent. However, all went very bad when the finance person got involved. He was very obnoxious, rude and belittle me. I had a preapproved letter from the Credut Union, however, he wanted me to take his loan. I wanted to keep what I had. He would say, " what is wrong with you can't you see my loan is better". No thank you, I will keep what I came with. This interaction was like a Timeshare interaction. The finance person continue to belittle me. I took a strong position and informed him I was happy and will not change. When the fianace person stepped out I shared with Manny what was happening so he spoke with finance after which we completed the final paper work. Sales person Manny, was outstanding and I recommend him however, beware of the obnoxious and rude Finance person.

Hovik was an amazing person and sales executive. He found me the car I have been looking for, for 3 months in 48 hours. He is super attentive and respectful. The finance team and GSM were super helpful as well. I will buy my cars only from this dealership.

Giovanni was great, provided stress free service through the whole process. We will definitely be back! Once again thank you!

Donesh, Best of the best, brilliant understanding of Mercedes Benz cars. Five star on all things related to the MBZ. Excellent with people...makes a very good impression on all who are around him. Nora ...brilliance shows on her understanding of MBZ product. She great!!! Makes you feel like your the only one in the room. Andrew

Thank you to Kamil and the rest of the team at Stevens Creek. First class service!!!

I had nice service provided by service department.

Great Experience buying my first Mercedes. Kamil and Kamal were extremely helpful in making my purchase smooth. I would recommend this dealership for sure.

From the day I came in to just take a test drive to the day I got my new car, Gurwinder was always professional, courteous and informative. He promptly responded to any of my questions and concerns. This is truly the best experience I have ever had at a car dealership. The deal I got was amazing: All my friends/family were totally impressed with my experience at MB of Stevens Creek. It isn't often that sharing a story about a trip to a car dealership is inspiring or makes one feel appreciated. Everyone was courteous and I felt as if they were truly trying to help me drive home with a Benz. I have to also thank Stan, the sales manager who really took care of me. He went above and beyond to make it happen. And Kamal, the financial services manager was extremely friendly and helpful! I was lucky at every step of the way. I highly recommend anyone looking for a Mercedes to go to Stevens Creek if you want to be treated honestly and with respect. The team there made my experience the least stressful and most enjoyable ever!

Great sales team, kudos to Gurwinder and Stan! Excellent and knowledgeable technical team, thanks Erik!!

The service was done properly and on time, good communication with the advisor.

My experience at Stevens Creek Mercedes Benz was wonderful! The sales staff to include: Fatos, Dushkan, and the sales manager Stan were excellent and went above and beyond to help me in the purchase of my new 17' C43! I would definitely recommend this dealership and the sales expertise of Fatos to anyone who is looking to purchase a new or used Mercedes!!

they moved heaven and earth to find us our specific package, top notch professionalism from the whole staff - sales reps, sales manager, finance, product. will absolutely do business with them again thanks giovanni, dusan, and stan

I had a great experience shopping for my car with Danesh.

Great customer service from Mantej Kooner and Slava. They accurately answered all my questions, and were never pushy through the whole negotiation process. Awesome dealership, highly recommended!

I bought a used car from Mercedes Benz Steevens Creek dealership through Slava Aprelenko. Overall good experience.

I recommend the sales Charlie who is the best!I bought a new car from this dealer,and I drove it to North star last weekend.I like the car which is amazing.

They stand by their word and make sure you leave happy! Hovik and Omar make a great team. I got my car with all the amenities in less than 3 hours. They rolled contracts, gave me personal coaching on the car and made sure i have everything before I left their showroom. They focused on me rather than their sales and won a customer in return!!! Go to them for the best deals.

My new GLC 300 is now parked in the garage after having an excellent experience with Mark Arnold and Samir Karimi of MBSC. I've worked with both of them before, and, in 36 months when this lease is over, I will MOST DEFINITELY work with them again. Mark found the car I wanted, and working with Samir gave me a price I couldn't say no to. From the test drive, to the negotiating to working with Kim in the finance department, acquiring my new car was painless, and dare I say, enjoyable. Anyone who's looking for a new car would be well advised to call Mark - he's the anti-salesman car salesman and a true please to work with.

First Mercedes-Benz purchase was an amazing experience! If you are looking to purchase in the bay area, visit the dealership in San Jose on Stevens Creek Blvd and as for Mantej (Manny) Kooner. Manny is top notch and very professional.

Excellent services provided by Samir Karimi, Yoarinna Yao, and Steve Fang on our purchase of GLE 350. Staffs are friendly and accommodative.

I came in today with my friend's amazing leasing deal hoping MB of Stevens creek would match. The sales person(Hovik) approached to me. I did not even request to see the car nor test drive. I said "if you match the deal I have here, I will get it". So he brought me directly to the manager who he thought could make this happen. The manager name is Samir who was pretty cool at first. He checked my deal, and matched it. Here's the important part. A $4,000 security deposit was part of the deal. I asked Hovik, he confirmed the $4000 is all for security deposit, not a dime is down. I then asked Samir, he confirmed the same. I then again asked Hovik to make sure it is true for the last time. So Hovik went to Samir, and came back with the same answer "all $4000 is for deposit only". We then moved into the purchasing process. All paper checked fine. But when I was just about to sign the very last document, I noticed that it states I only have $2500 for deposit, and $1500 for down. The manager Samir came in, like nothing happened, said "what's going on?" He wouldn't even admit what he originally promised and say "no conversation". Don't get me wrong. Even with me paying $1500 more. It is still a good deal. It's the attitude I am having problem with. You could've easily admitted that you made a mistake(if there was one) and still earn my business. However, he chose the other way. I guess MB of Stevens Creek is the biggest dealer NA, so they get to trick/lie to customers like me. Worst buying experience in my life. Please be careful and read every single line in your documents.

Another fabulous experience at Autonation! Mr Spencer once again took care of everything; I cannot imagine having an easier car buying experience. Highly recommend!

Smooth and easy process in buying new car at MB of Stevens Creek. Especially Bryan Tu was great, he was very friendly and kind.

Jorainna is great! Nice and being so considerate. She was introduced by one of my friends, who also purchased a new car from her :)

My experience was one of total professionalism. Tony Spencer was completely knowledgeable and accommodating in every way. When I left, I knew enough to make an informed decision about my purchase. This is my 5th purchase from him and am always delighted.

I worked with Hovik and he was most helpful. I would use his services again and give him a thumbs up.

I love my car and was treated very well by all of the staff at the dealership

They are very efficient and very professional. Usually I don't have trouble getting an appointment quickly with the loaner car, but this last time they didn't have an appointment that included a loaner for almost two weeks. I'll just remember this and schedule earlier next time. Overall I highly recommend.

Jorainna was great to work with and my wife loves her new Mercedes Benz GLA 250. We did our home work and Stevens Creek Mercedes was competitive from the start with their no haggle pricing approach that takes a lot of the irritation out of buying a new car.

Reliable service, as always, prompt and courteous.

Mercedes-Benz of Steven Creeks is the best dealership in Bay Area. I ordered a customized 2017 C300 with sports package and included several options. My salesperson Mark Arnold is a very polite and patient gentleman. He helped me with the options in building the car and answered my subsequent queries . I would strongly recommend Mark.

Geoffrey was great and made the process painless. Highly recommended.

I search through all of the MB dealers in the San Jose area and settled on MB of Stevens Creek both because of the price and because of the professional service received from Va Mo (sales), Kamel (Finance) and the Sales Manager: Stan. Be sure to give MB of Stevens Creek a solid chance to sell you a MB! If for any reason you are not pleased, talk to Stan the Sales Manager. He is approachable and helpful!

Great service experience with Jake T. in Mercedes-Benz of SC. He is very responsive, offers great recommendations, and only suggests things that are really necessary regarding to my A5 service. Even though the maintenance was not done within the told estimated time, I will choose to come back again.

excellent experience. would definitely return for service ay Mercedes of Stevens Creek.

buying the car was made easy and the timeline was streamlined. it was a no stress non pressured great experience.

Fantastic service. I went in on November 30th around 4pm. Kamal was fantastic and helped find a car that met all my needs. I had to wait 45 minutes for them to bring the car from their warehouse due to traffic and Kamal stayed and conversed with me the entire time. Kamil in finance was also fantastic, offering restaurant suggestions while we completed paperwork. Overall I had a wonderful experience buying my first Mercedes :)

The Mercedes-Benz AutoNation dealership staff was the most accommodating compared with Audi, and BMW on the dealership stretch along Stevens Creek. The staff was courteous and calm even when the dealership was quite busy which can't be said for the other two previously referenced dealerships. We requested to drive two vehicles (C-300 and GLC-300) and were granted that opportunity with absolutely no hesitation while the dealership was busy. The second visit to the dealership felt like an extension of the first. We were offered the chance to drive the vehicles again but we decided to talk numbers for new, leasing, and certified pre-owned C-300s and GLC-300s. On the third visit, they were just as courteous as before and they walked us through the leasing protocols for our 2017 C-300. The experience was fantastic. We had Geoffrey from Sales and Kim with Finance.

Found the 2014 ROSSO CPO CLS550 from cars website and reached out to the dealership-MB of Stevens Creek. Got the response from them immediately, the salesperson Martin Do is very proactive to schedule the test-drive with me on Saturday. On Saturday, he explained all the questions from me very patiently and allow me to drive extra miles on the freeway, more importantly, he did not exert any pressure on me and let me make the decision all by myself. The car title is very clean and price is very decent, entire car is in the very good shape and flawless. Finally I decide to purchase it on the next day. Thanks Martin for the great assistance to make my entire experience on auto-hunting and purchasing so comfortable and enjoyable.

Eddie is Very nice and provided us a very good customer service and passionate about his job and very friendly . Will recommend him . And five star for this personality thanks again Eddie . We r enjoying our new car .

Stopped by MB of Stevens creek to touch and see a sprinter.Shawn Abtahi was very pleasant and thorough in showing us a cargo sprinter.Took us to their secondary lot where we got to give it a test drive. No pressure. We went home and compiled a list of packages we would like. A few days latter we called to see if he was in and then went to the dealership with our wish list of options. Turns out he had a recent cancellation of a 4 wheel drive high roof cargo sprinter in the short wheel base. It did not take much thinking or conversation with my wife to start the process of buying the sprinter.We intend to make it into a RV. The process was easy. Both Shawn and Goran Muftic, their loan paper work expert, were easy to work with.

Excellent sales and closing process experience provided at MB of Stevens Creek when purchasing a 2017 GLC300 Sedan. Follow up customer support readily provided upon request.

I am really impressed with Diana Than with her courtesy, enthusiasm and professionalism. My wife and I came to the dealership last month. We wanted to check out the GLC300. She was in the parking lot and talked to us to find out what we need. Brought us into the dealership to have some great coffee and took down our info. The SUV was a hot seller and there was no vehicle available for test drive. She called a week later about a GLC300 just available. We test drove the vehicle and liked it. She didn't pressure us to buy it. She would contact us again when the right color becomes available. But as it was a barely new car with 1,000 mile on it, there as a $2,000 discount. We decided to take delivery on the spot. Diana was helping us to get the process going and getting the car prepped and gassed. The sales process could be a lot faster though as we spent almost 5 hours at the dealership. She also got us discounts for the accessories and ordered us the owner's manual which was missing. She was responsive and helpful in getting us another spare key without us asking. Nice work, Diana.

It will be an understatement if I say that my experience with mercedes of Steven creek was just unpleasant. It stated well. I drove from Carmel to check out pre-owned car, liked and we agreed that we will close the deal next day when I get my trade-in car. At about 1:30 PM we finalized on the details and I was waiting for the updated purchase order and financial papers. At 3:30 PM instead of expected paperwork, got a note that the vehicle was sold 30 min. Be aware that you might waste your time with them and at the end will get "unfortunately" note. Buy your next car somewhere else.