13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Mercedes-Benz of Stevens Creek Difference

Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It's called our Reputation Score, and AutoNation has one of the highest in the industry! That's because we use it to work towards one goal, improving your customer experience.

It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.

Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.

Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.

Recent Reviews from Mercedes-Benz of Stevens Creek

I found a used car that I liked at a Mercedes-Benz AutoNation dealership, and I did all my homework, including obtaining my own finance through my bank. I had everything ready to go. This was a Tuesday. During the test drive, I notice that the back up camera and panoramic view (also cameras) weren't working. My salesman was with me on the test drive, and he notes that he will fix it. After all, it's AutoNation, and they can send it to their Lexus dealership, he says. Bring it back next week, we'll give you a loaner. No problem. Paperwork took 3 hours to prepare. I did have a trade in. This wasn't a huge issue; the wait was worth the car I was looking for. However, during the wait, my salesman lets me know that finance isn't "fond of me," probably because I have pre-approved financing and everything well-organized. Unprofessional. Eventually, I finally get into finance to sign. I asked the finance rep why he needed my income and job title on another credit application if I already secured financing from my bank, which is a partner with this dealership. Perhaps he took offense and thought I was questioning his competency. He started calling me "young man" and telling me that he does this all day. Unprofessional. The finance rep also insinuated that I couldn't use my credit cards for the amounts agreed with the salesman. He asks the manager to come in, who promptly confirms that I can. I also reminded the manager about the promised repairs to the back up camera, which he wrote down, something that the finance rep refused to do. No apologies received from the finance rep. Again, unprofessional. Finally, I had my car and drove home. One week later, a Tuesday again, I follow up with the salesman for the repairs to the vehicle. He says that he was going to ask me to bring it in the same day, but he couldn't because loaners were now unavailable because some people have been stealing loaners? Isn't that what insurance is for? Regardless, he reschedules for one week later, another Tuesday. I don't feel confident about this, and I again confirm via email that the repairs are included in the vehicle sale price, per our discussion. He confirms. One week later, on the day before the new appointment, I follow up again via email, and he replies with a confirmation of our appointment. Just hours later, he lets me know that the confirmed appointment has been cancelled, and he needs to set it for a week later again. No apologies received at all. Unprofessional. I am currently waiting for this 2nd rescheduled appointment, and honestly, I'm not confident that it won't be "cancelled" again. I have been waiting to leave this review because of the promised repairs. I had hoped to leave a positive one before I received a "last chance" email notification today to leave a review. Here's my review: I have close to zero faith or trust in this dealership at the moment and absolutely cannot recommend it.

Daniel Tung Jun 2, 2021

I literally searched all over for a specific car and found the closest model here at Steven’s creek. I called before making the drive down and reserved the car. Went in to look at it in person, test drove it with my uncle, then came back to do the financials. The sales person I got was Jenna Morejon. After the paperwork was complete the level of customer service went completely downhill. I feel like she just gave me the keys and rushed to get off. Things were not complete in the system for me until days later after I reached out to her. I was provided incorrect information twice and had to call the Mercedes 800 number to figure things out on my own. When I brought up being disappointed with the lack of customer service and help to Jenna her response was call my manager to complain here’s his number in so many words. I was shocked! I still went in to have my rims repaired and when I noticed a scratch on my car that wasn’t there prior to bringing it to the dealership. I immediately reached out to Jenna. She got back to me today and again...her tone and lack of professionalism is beyond me. She has a horrible attitude for no reason and as a paying customer I shouldn’t have to deal with it. After she continued to be rude and cut me off while talking I asked if I could just have someone else give me a call and deal with someone else moving forward. She said “my manager told me to give you a call. If you would let me explain” I told her I didn’t need her to explain anything and that her customer service was poor and I wanna deal with someone else. She continued to go back and forth and then had the audacity to say “I don’t have to sit here and be insulted” I’m insulting you by saying your customer service is poor (which it is) I’m dissatisfied as a customer (which I am) and I’d like to deal with someone else...? So be it. I’m leaving reviews to ensure my horrible experience with this dealership sales person is known. If you can go somewhere else you definitely should. I wish I could return the car and buy somewhere else that’s how bad my experience with Jenna is.

Adrienne Nicole Oct 5, 2020

I am the recent owner of a 2009 C63. I received my vehicle on Monday, 4/27, and it was love at first sight. I called the local dealership, Mercedes-Benz Steven's Creek, and scheduled an inspection and the factory recall for the airbag. I dropped the vehicle off Thursday, 4/30 at 2pm, and picked up the vehicle Friday, 5/1 at 4pm. Upon sitting in my vehicle and feeling the steering wheel, I immediately noticed that it made a "knocking sound" if you slightly rotated the wheel back and forth. This did not exist before I dropped off my vehicle. I immediately parked the vehicle and went back inside to find my Service Adviser, Susan Sulimani. I informed her of the problem, my concern, and we scheduled a follow-up for Monday 5/4 at 9am. On the way home, the driving was worse. The entire steering was off. The knocking was in the wheel, the steering wheel felt loose or like it had slop in it, there was a disconnectedness from the steering wheel to the road, and when adjusting the steering wheel tilt column there was a loud "crunch" sound. Even worse, the steering wheel locked up and got tight as I was entering the on-ramp of a freeway. I thought I was going to go into a guardrail. I emailed Susan Friday, 5/1 evening and told her my follow-up concerns. She only offered a loaner car, no expedited service. I dropped off my C63 to the dealership, they confirmed the knocking, and said they didn't do it. I spoke with the Service Director, Randy, and in his anger and frustration, he walked out of our conversation. I want my car fixed like how I dropped it off. One of the other issues I brought up is that the service adviser said my tires were close to replacement. What makes that surprising is that the tires currently on the car are only 1 week old. When I brought this up, she defended her recommendation, said, "well, I don't know what kind of tires they sold you". We went outside, measured the tires, sure enough they were like-new and had green tread ware. She didn't apologize, only said she would remove the recommendation.

Janelle Renee May 6, 2020

Greg Hansen May 6, 2020

STAY AWAY!!!! My entire experience with Mercedes-Benz of Steven's Creek has been a nightmare! These people sell defective cars and do not care about people's safety!! I wish I could give less than a star! I purchased a second-hand Subaru from the dealership that included a 90 day warranty, and 5 day return policy. The car was sold to me as in perfect condition, with a clean CARFAX report. On the drive home, I noticed the right mirror shaking dangerously - the whole plastic casing was broken. I brought the car back immediately and requested a return as I didn't want other undisclosed problems down the line. They convinced me to keep it and assured me they would repair it and do a full inspection. My new car was in service the whole first week I had it. Said inspection came out showing everything in perfect condition. A month later, I went for an oil change at Subaru and asked for a multi-point inspection because the car didn't feel right and had been making lots of strange sounds. The report showed that the front axel needed immediate attention. I had had the car for just a month at this point, and was still covered by the warranty. I checked, and axel parts are covered in their limited warranty. I tried contacting Mercedes-Benz of Steven's Creek every day and only got unreturned voicemails. I had to drive twice from Santa Cruz to San Jose just to be able to talk to someone, and kept being bounced around between sales and servicing. I was told that this was actually a pre-existing condition they had been aware of, but had concealed to me. Only the threat of legal action got them to actually listen and eventually take my car into service. When I got my car back, it sounded and felt even worse than before! I drove halfway down the street and immediately turned back. I asked the technicians to test drive it down the street with me or just simply just listen to the car and they told me to come back as they were closing. I went straight back to Subaru for a full inspection and they told me the axel had been replaced with an even worse condition after market one that was leaking grease, that the rotors were now out of round, problems with the wheel bearings, and shake and vibration at all speeds including when the vehicle is stopped. Instead of repairing it, Mercedes-Benz Steven's Creek only further damaged my car, causing $2000 worth of damages, while still under their warranty. The steering wheel and paddles shake when braking and it feels like the axel might break at any moment cause a big accident, and feels very unsafe to drive. I haven't really been able to use my car since they "repaired" it. I have all the paperwork and proof showing their wrongdoings and will be taking this to court. You'd think that a business using the name of Mercedes-Benz would uphold some sort of standard, but the service here is appalling - avoid this business at all cost if you value your safety!!!!

Amanta Ray Dec 2, 2019

Great Price, Horrific Customer Service MBSC Salesman: Kevin Hua MBSC Sales Manager: Safi Hatoum MBSC Finance Manager: Aaron Riddle The E400 would be my 12th Mercedes, second car purchased from MBSC. Out of all my years and all the Mercedes I’ve purchased this is by far the WORST customer service (communication) I’ve experienced from a Mercedes Benz dealership. I’ve had the worst communication with all levels of MBSC from the salesman Kevin Hua, the Sales Manager Safi Hatoum and Finance Manager Aaron Riddle. To Aaron’s credit he’s given me the most information. The process was so botched that the price of the car dropped while waiting on information. As of today 26 Apr I’m still waiting for the refund check of $400, the title to the vehicle as well as the vehicle itself. The reason I’m given Mercedes Benz of Stevens Creek (MBSC) a 1-star is because my previous experience was the complete opposite of this one. The 1-star is for the price. The lack of communication was so poor I called Mercedes Benz Corporate and requested they make contact with the dealership but they were unable to reach any of the 3 folks and opened a case to help get someone’s attention. During this experience I can’t understand why MBSC made buying a car such a horrible experience for me. My son will be turning 16 this year which means I’ll be purchasing another Mercedes in the not so distant future. Given what I know of MBSC I’ll search their inventory find a vehicle with a great price and try my best to get another dealer to match it. One thing I know about the Mercedes brand is The Best or Nothing. Unfortunately I can’t say the same for MBSC and it’s staff and how I’ve been treated. Communication is free, however the lack of communication will cost a whole lot more. Timeline of E400 purchase from MBSC: Friday 5 Apr - request a PO on an E400 Sat 6 Apr - received PO on the E400 Tues 9 Apr - MBSC received my check for the E400 Thurs 11 Apr - I received and signed the contact Fri 12 Apr - MBSC received signed contract Tues 16 Apr - I received an email stating the price of the car was lowered by $400 Thurs 18 Apr - Aaron R. emailed me stating he received confirmation of transport. I understood that to mean they would be picking up the vehicle from the dealership. Thurs 25 Apr - I was contacted by the transportation company As of today 26 Apr I still haven’t received the car, the title or the $400 check. I pray no one else will have this experience. Mercedes, the BEST or NOTHING!!!

Joseph Robinson Apr 26, 2019

Real Reviews of Mercedes-Benz of Stevens Creek

13 Million Cars Sold to Happy Drivers

Come Experience the Mercedes-Benz of Stevens Creek Difference

Recent Reviews from Mercedes-Benz of Stevens Creek

Cars.com

Edmunds

Facebook

Google+