Erica helped me to sort things out with my tire, car alignment, and gravel shield replacement. She was very helpful and responsive. I also need to make a shout out to the engineer/tech team working on my car; great work to figure out my alignment setting this time because the car handles much better now!!

Fast and friendly service! Helped me every step of the way. Answered all my questions, no matter what they were. Thank you Asad and Safi for the great service you provided and for being patient with me and all my questions.

Tony Chiem has been a tremendous help, all staff there was super friendly and professional. I'll definitely recommend this place.

I've been a customer at MB Stevens Creek way back when it was Smythe...Excellent service and adherence to MB standards . Great sales team, finance and the dealership delivers quality autos new and CPO with 5 star + service department. They are the real deal and anyone interested in a MB whether it’s a CLA or S 560 you’re treating equally well!!! Wouldn’t go anywhere else. Tony Chiem is also one of the best sales associates to work with as is Sofi as a manager.

I had an excellent experience at Mercedes-Benz of Stevens Creek. I worked with Sales Consultant Basir Ahmadi who later brought in the General Sales Manager Christopher Hong. Both Basir and Christopher were professional, friendly and helped me come to a decision that put me in a fabulous car at a price and agreement that I felt comfortable and happy with. I cannot say enough good things about these two genuinely great humans! I highly recommend requesting either of these two for your sales needs. The team members I met in finance only added to my great experience. The knowledgeable and kind Sean Shah took the time to help me understand aspects of my finance agreement in such a clear easy way to understand. I then met with Moe Afschar to go over and sign the final paperwork. Moe assisted me in my understanding of the various warranties and protections available to me. He explained the paperwork with extreme clarity and was committed to addressing my questions during the process. Assisted by Moe’s excellent communication skills, knowledge of products policies and finance we were able to successfully complete my paperwork in a breeze. If you’re headed to Mercedes-Benz of Stevens Creek I hope that you have an experience as wonderful as mine was and are able to work with at least one of the team members I mentioned in my review 😊 ***UPDATE: SERVICE DEPARTMENT*** Shout out to my Service Representative Ethan Kurtz! He’s the best! I don’t know quite how to sum it up, but request him as your Service Representative and you will get why I say he’s the best. Ethan’s work ethic is tops! He is thorough and quick: Quick to respond, quick to evaluate the issue at hand, thorough in explaining the issue and how to solve it. On top of the great professionalism I’ve experienced at Mercedes-Benz of Stevens Creek by Ethan, he is such a nice person! Ethan’s genuine kindness and professionalism are the reason why I will continue to have my car services done at MB of Stevens Creek even though I will be moving closer to a different dealership. I figure the caliber of work as far as mechanics etc are all up to the MB standard, but finding a great service representative is hit or miss. I hope Mercedes-Benz of Stevens Creek is able to recognize a gem like Ethan Kurtz!

Excellent service by Danny. They gave me a loaner for overnight. Kept me informed. Car was clean and washed when delivered after service.

Worst service ever. Left my GLC Coupe (still under warranty) for 48 hours to fix a few issues including the eco start not working anymore. Bad if not barely no communication during the period and at the end nobody looked at the car in 2 days. Had to pick it up on the 3rd day in the same state...

I would like to take this opportunity to say that I had a fantastic experience for repair services of my 2020 GLE at the Mercedes-Benz of Steve Creek and the excellent support received from my service advisor Susan Sulimani. My car needed multiple repairs and seemed to have complicated battery/software issues, however Susan explained the technical issues in a super clear and upfront way and kept me constantly posted throughout the repair process. She is highly courteous, knowledgable, and precise in every conversation and does not miss any details from the moment I dropped off my car until I picked up the car. After repairs she also made sure to reach out and check on the car condition and my satisfactions with the whole experience, which was fantastic. Susan totally earns my business and I am very pleased for knowing her and I would certainly recommend her as the service advisor to work with at Mercedes-Benz of Steven Creeks. Other staffs were also super professional and helpful in every step of the way. Best Regards,

Everyone was extremely helpful and accommodating! I would definitely recommend to anyone!

I highly recommend Stevens Creek Mercedes. I was immediately welcomed and all staff gave their attention and time to my family and I. Asad Hanif was my salesman and was very helpful and patient. Asad was very understanding of what my family and I wanted in our car. He knew all the inventory and made sure we were comfortable and confident with our big purchase. Asad and his coworkers were very inviting and interested in me. All the staff in Stevens Creek were helpful and polite.

Tony Hieu Chiem with 17 years experience in Mercedes was a very pleasant sales representative with a lot of knowledge in the car industry. Glad we even had some jokes with him as well :) then we went to have a lunch together because were so hungry Lol Tony helped me a lot to choose a car based on my budget and credit score. Also he knows how to treat clients by offering great deals! Recommended!

Over service advisor is Steve very welcoming person he explained us what they do for this service highly recommend it

We had a great experience at the SC MB Dealership. This was our 2nd Mercedes in a span of 4 months. Our Sales SPOC- Slava was committed and entirely vested in the search and finalization for the new car. He helped put the new config for us in the build making sure it was as per our wish. But the wait for the new car was longer than anticipated and hence when there was new inventory, we decided to choose from that. Slava was there at the door at the scheduled time. He ensured our time was used wisely. Based on our preferences for the desired model, he lined up the vehicles for the test rides. And whenever there's a question for a feature, Slava makes sure to follow-it up with a mini feature video and share with me (before and after sales as well). I'd recommend this dealership and Slava any day for your purchase, which you won't regret.

Excellent service from A to Z. It started with us finally deciding to go for it and get my lovely wife her dream car. Sometimes in February 2021 we stopped by and were given an opportunity to look at and test-drive a New 2021 G550. The dealership did not have the color choice we wanted and the sales professional (Slava Aprelenko) we bought multiple cars from for decades sat with us and helped us navigate and execute a custom order for our car. Once done, he kept us informed on every step, built start, built completion, transport to the port, departure of the boat from Germany, arrival of the boat in Southern California, transport timelines to the dealership, and finally arrival to the dealership. With the objective being to ideally buy the car on my wife's birthday, the dealership did everything humanly possible to make it happen. The purchase experience was easy as usual. The folks at Mercedes-Benz of Stevens Creek know what they are doing and everything went great. I have been using the services of this dealership for decades and strongly recommend them to anyone looking for a great car, excellent experience in buying one and servicing it afterwords.

The Stevens Creek service on our annual check up was excellent. They put in extra effort to make their service convenient for us. We will continue to use them for our ongoing care of our vehicle investment.

My service was for a "AEM". Jake, my service advisor was excellent and highly recommend. I have worked with him a long time.

Excellent experience with this dealership so far. We test drove a vehicle.Sales person very professional and nice. Did not ended buying from them, options were not on the car. Bought a vehicle from a different non-Mercedes dealership and brought it here for maintenance and warranty work. Mister Sir Master Certified Charlie Fish is our Service Advisor and Assistant Service Manager. Although a Big 🐟, Charlie is an actual person. A very good 👍 👏 👌 🙌 one. Patient, kind, professional , Charlie takes the time to take good care of your vehicle, therefore of you. Bravo 👏 ! Detail oriented, he pays attention to everything and goes above and beyond to make sure all is perfect. Gives straigh answers and honest advice. As mentioned above, has a Black Belt in Mercs, so he really knows his kraft(i.e., your motorkraft). And that's good for you. Also keeps you posted on the progress. And that's my story. And I don't inflate facts, because I'm not a fisherman. PS. Almost forgot this. In the buying process, I bugged him few times about Mercedes vehicles i was looking at, yet he politely took the time to address my many questions, though I was not a customer. Then i realized i can bag a good 🐟. Consistent quality service, as expected from Mercedes. But it's not about metal, it's about people.

I was helped in a very timely manner by Asad and the financial team. They helped me get just what I needed for a great price. I will definitely be returning for future purchases!

It was nice and easy. We were taken care of quickly and Ken was amazing. Would definitely recommend.

We bought a car from them, which was actually a good experience. The problem was that when we attempted to get a refund for the pre-paid service and extended warranty a year later, they ignored all our calls. We had to physically go to the dealership to sign the cancellation paper. After 8 weeks we hadn't received our money back and another Mercedes dealer confirmed they still hadn't processed our cancellation. Left multiple messages for both the finance manager and general manager, no one returned my calls. Had to contact the BBB and Autonation corporate office in order to get the refund. Will not go there again. Changed to Mercedes of Monterey which has superior service.

The advisor was supposed to leave the key by sales in after hours time, but this did not happen. Had to come back the next day to get my car picked up. Oh by the way, the rental gas is still your problem even that you filled it up the night before. Had to add a second round of gas for the extra round trip I had to do. Everyone is blaming COVID, but this is not really that!!

Overall I really like this place. The woman who helps me, Giselle, is really cool and super helpful. When I brought my car in I thought I would need to have my window fixed, it was having some issue with automatically rolling up, and my brake pads replaced because they were squeaking. Both issues ended up being easily fixed and not costing me a dime, which is cool because as somebody who knows nothing about cars it would be easy to upsell me on whatever. The one downside, and the reason this review isn't 5 stars, is that their loaner car system is a bit disorganized. The people are friendly, but they always seem to be running behind and you'll usually end up waiting both to pick up and drop off your car if you're using a loaner.

My service was done in a timely manner! Danny Ho is so efficient. Really happy with the quality of work!!

overall the service was excellent, except of very long waiting time and unpleasant staff to return a loaner car

The staff at MB of SC have repeatedly found ways to provide service above and beyond what is expected. We have been extremely pleased with the treatment we receive, whether it be in sales or service. Highly recommended.

This is my first service since the Pandemic. Overall I am reasonably satisfied with the service but I have a lingering concern that every time I bring the vehicle to this dealer that they discover some reason for maintenance items that drive the service over $5K.

Mercedes Benz of Steven’s Creek is our family’s go to place for excellent service and maintenance. We have been working with Danny Ho for a long time. He is courteous, on top of things, very helpful and easy to get a hold of. Always the best service experience when working with Danny Ho!

John Stansbury sets the standard for Service Advisors. Having partnered with John on multiple cars over the last 10+ years he brings great knowledge about the brand and amazes me every time I as ask a lot of questions. I would highly recommend not only Steven’s Creek MB, but more so John.

Efficiency Reasonable prices

Staff at Stevens Creek Mercedes Benz were very professional. They answered all our questions and showed us complete details of the car. Very easy transaction in purchasing vehicle.

Giselle Miranda is an awesome service advisor at Mercedes Benz of Steven’s Creek! She really takes the time to make the best out of your experience there. She’s also a good listener and cares for your needs. I highly recommend Giselle, she takes away the stress from visiting the service department and makes it a comfortable experience:-) thank you Giselle

Brought my Sprinter for the diesel emissions fix and when ready, 5 days later, it was dirty and with multiple bird droppings on it. I asked for it to be cleaned up and was told first by the pickup desk person that they do not wash cars. I then went to the service receptionist who proceeded to find the service manager who bluntly told me that because it's a van, they store them outdoors and they are not responsible for "acts of God". I then asked for a wash voucher at a local car wash, and he said that they don't do that. Needless to say that I was not happy with their response.

MY service advisor Nate is nothing short of amazing. An overall great person that communicates with me well, takes the time to understand what I need, and listens. I highly recommend him if you go to the dealership to service your Benz.

Friendly and knowledgeable staff. Great service. highly recommended.

Great job!!! Mr. Troy Schalk. My 2 Mercedes-Benz ,M and C class cars just finished check up in 2 days by Mr. Schalk. Very good service and great job! Thanks again. Dr. Lin

Friendly and not at all pushed atmosphere. Knowable sale staff. Truly a first class experience.

Rodriguo and team were very good. Thanks

Excellent in every regard.

Not professional. 4 months after I sold my vehicle I started getting toll violation notices for the vehicle because the paperwork was not filed correctly.

Many thanks to Marvin Siquig and Chris Hong for their hospitality, we had a fabulous experience at MB of Stevens Creek!

Feel very fortunate to have Charlie as my Service Advisor! Always ensures my repairs are done and with high quality. Keeps me completely informed all along the process and the work or repairs I need are performed diligently. The other staff is quite courteous and pleasant as well.

4 months after I sold the vehicle I started getting toll violations for the vehicle someone else is driving!

Excellent service.

Tony Chiem is an excellent Sales and Customer representative for this organization. This dealership was very easy to work with and provide a variety of options that made my purchase perfect for me.

We have been purchasing Mercedes automobiles since 1991, back in the days of Smythe European. The service and service reps have been great: Ron Broz, Justin Gray and now John Stansberry. John is a superb representative for Mercedes of Stevens Creek. He is a true expert and we are very happy to have him take care of us. I just follow his advice entirely, including his most recent work on our C220. We've been buying Mercedes automobiles on Stevens Creek since 1991, back in the days of Smythe European. and we feel most confident in doing so. And again, John Stansbery is not allowed to be anywhere else than Mercedes of Stevens Creek! Albert Clarkson

Fast and efficient

Service dept John Stansberry's service was excellent as always.

I took my E320 for wheel alignment. My Service Advisor, Charlie Fish, attended to me as quickly as he could despite something he was really tied-up with. Service was completed in 1.30 hours as promised while I waited in their lounge.

Steven?s Creek performed my recall quickly and smoothly.

Tony is exceptional! We had a very smooth process of buying E350.

Erica was great. She provided an excellent service, fast response and clear communication. I had few bad experiences coming to Mercedes at Stevens Creek, so i barely came. But this time was different. Erica, she was not trying to being pushy or salesy. She respected and made me feel comfortable on my decision. She even gave me her best recommendation. I may make another appointment to see her again next week. Thank you Erica!!!

I recently purchased a 2021 GLC 300 from the Mercedes Stevens Creek dealership and was impressed with how quick ,seamless the process was until taking delivery of my vehicle.Kamil Beiteshagh,who helped me with the purchase and was very amicable and took great care in answering all my questions and continues to be helpful even after several days of my purchase .Dušan from the finance team assisted me with the paperwork and was very helpful too .I would highly recommend this dealership to anyone looking for purchasing a Mercedes in the bay area.

Mercedes-Benz SUV GLE is my 4th German car, I had a couple of Audi before that were very good and I kept them for more than 6 years. I had a BMW X5 for 3 years and after my bad experience with BMW Stevens Creek dealership, for the first time, I purchased a Mercedes-Benz I anticipate that this review is not about the car since I had it for a week only, but about the dealership, I order this customized car 5 months ago from Mercedes-Benz of Stevens Creek where I found very professional and friendly staff I would like to acknowledge excellent work of John McCarthy and Jenna Morejon. If you have in mind to purchase a Mercedes-Benz I strongly recommend this dealership.

I purchased a car here with Tony Chiem and gotta say he was by far the best salesperson that i worked with. He explained everything in detailed and gave me all the info needed for my purchase. Even after the purchase I did txt him with several questions and got my answers back. Most salesperson will ignore you after the purchase because there's no more incentive to do so, not the case with Tony Chiem! Definitely recommend Tony if you are going to buy a mercedes here.

I recently purchased a 2021 GLC 300 from the Mercedes Stevens Creek dealership and was impressed with how quick ,seamless the process was until taking delivery of my vehicle.Kamil Beiteshagh,who helped me with the purchase and was very amicable and took great care in answering all my questions and continues to be helpful even after several days of my purchase .Du?an from the finance team assisted me with the paperwork and was very helpful too .I would recommend this dealership to anyone who is looking for purchasing a Mercedes in the bay area.

Overall good experience, except one glitch due to miscommunication at the service department - promised loaner car but when arrived it was not available. Had to reschedule appointment and come again. During the next visit everything was ok. Good communication on the repair status.

The dealership tried to duplicate my problem and fix. They replaced all parts under recall and tested. Found that the car's battery was weak and part in turbo was broken --all was not anticipated when I dropped off. They also informed me of a settlement for owners of our model and that was especially appreciated.

My first time getting my GLE 300d serviced - very good experience from the on-line scheduling to picking up the car: performed the services required, implemented a recent recalls, made the adjustments requested to the sunroof. Very pleasant experience communicating with the service adviser - kept me up-to date all the time but not too much interaction. The car feels and drives like new!

Érica is the best! She absolutely took care to answer all my questions and provided really great customer service. I will definitely be bringing my car back to this Mercedes if ever I need to because I know she’ll get the job done and address all my concerns. Thank you Erica for all that you do!!

You should expect better, and more; after all we 're talking Mercedes Benz, right? Well, they certainly delivered. Mr Stephen Kirksey and his team were meticulous, responsive, understanding and resourceful. I came in with a 4K miles' car (almost new!) that had a rattling sound in the dashboard that seemed only possible on a 104K miles car! I was actually quite worried and bothered with my big purchase (I never owned a MB before). They unassembled my AMG GLE 63S searching for that "cricket" and kept it longer than they had told me they would (which worried me even more), but they kept me informed and up to date with what was happening until they found a bunch of coins rattling in the inside of my car (I certainly do not know how they got there!). I have a quiet, now truly pleasurable ride at last and what is best, although this kind of thing should've not been covered by warranty, like it or not those were my coins, they still covered the many hours of labor charging me nothing! Customer Service is a dying breed, we all know that, but it is very refreshing to see that it still remains alive and well at Steven's Creek MB.

Auto Nation Stevens Creek is a good dealership with quality customer care.

As Usual, like the attention, continues status update and flexibility in accommodating the customer needs. Friendly and courteous adviser.

Giselle and Benjamin did a great job helping me with my GWagon rattle. Ben the Forman took time for 2 test drives and finally we got the G to perform its funky squeak. Now we move on the the solving it stage! Great people and service

Charlie Fish is my service manager and he has been great to get my car in, serviced and back on the road as soon as possible. Thanks!

It was a wonderful and easy no hassle experience. The people were great and very easy to deal with. I really recommend this place.

While my advisor is great the overall service and value are not. The car wasn't done in time to pick it up and the technician notes were useless to help the advisor tell me if more work was warranted or not or how severe the findings were. There were no staff readily available on Sat to pay and get the car back. The advisor said the car had been washed but clearly had not as the evidence of when I ran the wipers before drop off was exactly the same. I am done using this site now that my pre-paid services are completed.

Very professional, quick & easy services. Especially a huge thank you to David Nghiem who was helping me to purchase this vehicle. He'd made this purchase process so easy & convenience...saved me a lot of time. Thank you again for your help, David! 👍😊

Brought my S-class in for new tires and had the pleasure of working with Erica Flores. She was friendly, professional and was very responsive. She also recommended additional services I did not notice my car was due for. Erica kept me posted with everything, and worked in a timely manner. Thanks to her for making it a swift and headache free experience at the service department. She is an angel!

Every visit to MB Stevens Creek is a positive one. My service manager is Danny Ho and he is awesome. He goes above and beyond to take care of my requests and gets me back on my way as quickly as possible. Thanks for always making me feel welcomed, MB Stevens Creek!

Charlie fish provided very good service. He is very professional, listens to us and provides constructive feedback

I recently bought a 2021 GLC 4matic and turned in my 1999 E-320 who had been a wonderful vehicle. I worked with Tony Spencer and Ellen Lans who were so incredibly helpful and "went above and beyond" in making my car buying experience smooth sailing. Ellen and Tony have taking time answering my questions and have followed up with me weeks later to see how things are going. Mercedes Benz of Stevens Creek is such a class act dealership and everyone there was so helpful and friend. I would definitely recommend anyone looking for a new vehicle to think about contacting Tony and Ellen at the Stevens Creek dealership. I am ONE very happy customer!

Emission recall update and service completed in one day..

The service reminder on my dashboard is not reset/cleared after services. Otherwise, 5-star.

Steve Kirsky at Mercedes-Benz of Stevens Creek is amazing! I have worked with him for many years and can honestly say that when it came time to get another car part of the reason I decided on another Mercedes was because of Steve. His professionalism, attention to detail, expertise and the convenience he provides are unsurpassed . It's worth taking your car to MB of SC just to work with Steve-wherever you live!

My service advisor, Jake, was extremely helpful. He went out of his way to help me, especially when I had to call him after the service. I had a loaner car and when dropping off the vehicle, I forgot to take out my laptop which was on the backseat. When I got home and noticed my mistake I called Jake who immediately 'looked for' the loaner car and took the laptop into his care. He then kept it until I could come and pick it up. He saved my day!

Great experience with the service and engine light check. Since I had an engine light on, I would have appreciated to get priority on a loaner car and not waiting for 10 days until a loaner was available. Overall great service

Dropped off the car for one day recall repair and the car stayed a whole week. Service technician test drove the car for 2 miles to check engine operation but instead, he/she changed A/C setting, seat adjustment, mirrors adjustment and steering adjustment. After receiving the car and and performing owner inspection under the hood, I found loose clamp on the intake hose that was left unchecked, and tied it down.

I really liked the staff when I leased it at the beginning. I’m really unhappy in the way their service department is behaving, I had a scheduled recall and trying to reach the staff and nobody receives? Just keep your promises after your business

Very friendly Prompt Organized Great value

I had the best experience with my service advisor, Nate!!!!

Steve Kirksy is nothing short of amazing! Completely trustworthy, always ready to help, and professional. He keeps an eye out for my car as though it was his own, makes sensible recommendations looking out to ensure safety and reliability. I am grateful for his help and would highly recommend him.

Aramais, our Sales Associate was marvelous, knowledgeable and accommodating, we got just the car we wanted (after he scoured the region). Car is impeccable . Aaron our finance associate was likewise knowledgeable and fast. Explained everything to our satisfaction. Only drawback, come on Mercedes, offer some cookies at least! Poor showing after spending so much money on a car!

Service representative Erica did a fantastic job.

Efficient and timely. Easy to obtain and return rental car while having my car serviced

Good service from representative. Friendly staff. Clean facility.

My Service Advisor, Ethan Kurtz, was EXCELLENT & highly recommend!

DONT GO HERE. People here looks nice. And very welcoming. But that's it. I scheduled an annual maintainance and come to pick up when i received a call from them. When I arrived,they first fail to know where the car is. They took me around and gave me a "Tour" in their garage. After wasting my 15 mins, they found my car, unwashed, after the full maintenance. So I have to wait for another 20 mins to finally get my car back, with the water stain still there. You can tell how careless they are doing there. And during the waiting, no one care about us here and the first reception just left with “They will find ur car”. And not a single person says “sorry”. So I just deserve to wait here for almost 1 hour to just pick up my car. Won’t come back here again.

The first time we walked into the dealership, we met Omar Awwad. He was so low key and knowledgeable we knew he was the man we wanted to deal with. We enjoyed seeing all of the beautiful cars in the newly remodeled facility. We made several trips to the facility and always received a friendly reception and especially good service from Omar. We are just thrilled with our 2015 E class diesel. Thank you.

Great customer service and very timely in the repair!

My experience with, and support from Rep John Stansberry was very positive. My big disappointment and frustration was with the AEM recall modification and resulting issues it created with my Sprinter. H2O in fuel indicator light(still lit) and it caused my fuel regulator failure. $2,900.

3 1/2 hours for a scheduled oil change and smog check-very poor customer service.

Thank you Tony, Awesome!

Thank you to Mercedes Benz and especially sales person Tony to give us grate services and what ever we need I?d ,beside that he didn?t put any pressure on us. I recommend everyone who wants to get perfect deal and good services, visit Stevens Creek Mercedes-Benz.and ask for Tony

I love working with Steve in service. He is so friendly, responsive and easy to work with. Always does what he says he will do. I couldn't imagine working with anyone else.

I had a great experience leasing a new Mercedes from this dealership. The service is prompt and friendly. I highly enjoyed working with my sales agent Diana too. Great place!

We have our 2014 E250 BlueTec recall service done at the dealer. The service team performed not only the recall items, but also checked the entire car and found some items wasn’t function correctly within the warranty period. They fixed issues promptly. Thanks.

Excellent service and extra attention and care. Very satisfy experience!

Steve was awesome he took care of us like family! Need any services done recommend giving him a call!

Had a smooth and easy quick service for my car. Immediately received loaner vehicle

My experience with your dealership is exceptional, especially with your sales team, Kenneth Nguyen. Ken is very responsive before and after the purchase. When I took delivery of a preowned car,, there were scratches in the rear bumper. He assisted me getting the bumper scratches fixed with smooth transaction without charge to me. Thank you Stevens Creek MB and sales team

This place is Great, they are very polite, respectful;, informative, goes direct to the point and explain everything in details making me very comfortable to choose what's is the best car for me . Im very thankful .

Nate was our service person. He has always made sure our car was in tiptop shape. The loaner we has was amazing.

I have driven a Mercedes Benz since 1987 , the main reason I have continued to use the dealership in San Jose on Stevens Creek Rd, is due the unparalleled service I receive from Charlie Fish my service advisor of many years . My recent service took longer than what I had hoped for however though not a fault of Charlie Fish . I would receive continued updates throughout the day. The delays on the service and repair were strictly due to obtaining parts . Lastly when I call to speak with Charlie he is always available or gets back to me quickly . He is truly the best ! Joyce M Teskey

I made a maintenance appointment with my favorite service person, all went as smooth as could be!

Repair work seems fine. The ML 350 runs well, but did lose a bit of fuel mileage. Old highway was 33, now it is 31.3 mpg. Sure the DEF consumption will go up as well. Can't comment on cost because all of the work was completed as part of the emissions settlement. Could not get a loaner car, van service was discontinued due to the pandemic and dealer would not cover an Uber. Most dealers do. Not a big issue.

Made purchasing a vehicle relatively simple. Friendly staff walked us through the ordering process. Thanks again Bill!

It was my first time to perform service at this location. Besides some covid-related challenges with transportation, everything else went smoothly and accurately, the service, additional work etc. Thank you!

I did not want to do review because my review is not going to be positive. Overall the service was okay. But when I was driving home I noticed some marks below the handle bar. Some mud was spread all over plastic cover and scruff Marks on drivers door rail. This was my long time back to Stevens Creek Mbz and I was disappointed. When you are accustomed to a meticulous job, this was a big “No”! This may not be a big deal, but I’m wandering how the actual service on the car had been done. Not a pleasant one for sure and suspicious.

Staff are totally unprofessional. Took my M-B sprinter for recall staff treat you like this is not their own product. And you’re not welcome there

As usual , terrific experience at Mercedes of Stevens Creek . In and out with courtesy car in no time. All service completed as requested and great help from new service associate "Rasty". We really appreciate the service!

This was the worst car experience ever and its not over-I saw a car online that I liked and price was good- I went to them with a pre-approval from capital one and it took a week for them to send me the papers- long story short- I had to handle the financing myself- the deal took a month. Now I have the car and drove it less that 200 miles ( 2012 ML) and the check engine light comes on- I took it to my local Mercedes Dealer and the car needs thousands of dollars in repairs- all should have been uncovered by their 150 point check list. Teh worst part is that the car was supposed to come with a 3000 mile/3 month warranty. When my dealer caller the warranty company , they dont have the contract. So far the dealer has not handled this. STAY AWAY

Susan Sulimani, help me with all my questions ... I was impressed with her professionalism. Definitely the best customer service that experience in awhile. She was awesome!!!

excellent service by Steve

What a difference a person and time can make. On Monday 12, 2021 I went to service my MB. I was greeted by a courteous very professional young man, who took note of my name and appointment. He followed all proper Covid procedures and was a pleasant safe experience. In no time my appreciated Steve Kirksey showed up, accompanied by another Technician. Visiting MB of Steven Creek' Steve is like going to a car and coffee fun experience. Thank you guys!

Very easy to make appointment. Friendly staff. Brought my car in to check the parts related to recalls notice. Good service. Very professional.

Jim is great, knowledgable, and helpful! Have been working with him for a few years now and he has never led me in the wrong direction with my last 3 cars.

Efficient smooth service experience!

Excellent service. Troy is the best!

My service was for the airbag recall. Erica Flores, the service manager, was most efficient and courteous. She expedited the work and it was completed in a very timely fashion. I was very impressed with this service, including the surprise car wash.

Our Advisor Mr Charlie Fish is informative, knowledgeable and his professional conduct always assures us of an excellent experience.

Highly recommend this dealer! Ask for Ellen. She will set you up with the right car and is super timely. The entire leadership & staff team has been professional and kind with all my needs.

Everything went smooth. Kenneth, the MB guy, knows what he?s talking about and gave substantial input on which preowned vehicle to buy. We ended up with a 2018 GLC 43 AMG with less than 10k miles. What a sweet deal!

The experience was awesome and Jake is an awesome Service Representative.

Very customer-friendly and efficient service.

Charlie Fish was great but it took 2 weeks to fix my new SUV.

Charlie Fish was great--as always!

I was on time for my appointment...Jake Tran was very helpful and took care of my maintenance service. My car was ready when expected and I had no trouble picking it up.

The service adviser has been working with my cars for a long time from past(C300, GLB250). He always has a great service with many polite advices. He also does the details on the cars such as ordering car wash, suggesting values.

Very professional. Complete the work as promised.

Danny Ho was my service advisor and and he was very experienced! He answered all my questions and kept me updated on the car status.

As usual the service was excellent! John was very understanding and made sure he listened to our comments about the performance of the car and made sure the car got the appropriate service! We felt very comfortable with all the associates!; they are all very friendly!

My service advisor, John, deserves 5 stars. Dropping off the car took a bit longer than expected due to many cars in the queue ( I got there ~7 minutes prior to my appointment). Once the line cleared, check-in process was easy, and the service advisor took very good care of me. I'd used Smythe to service my car routinely - they even replaced the transmission. I went to an independent shop once the dealership changed ownership. This was the second time I had my car serviced at Mercedes of Stevens Creek - both major. One to fix the convertible top mechanism that was stuck in the open position, and most recently, to fix the driver's seat motor. Both times, the car came back worse than when I took it in. In the process of fixing the convertible top mechanism, they manage to rip the top (it was the original top); however, since I took the car in with the top in the open position, I could not prove the dealership had damaged it. I replaced the top subsequently. The most recent service included the seat motor replacement, new tires, 4 wheel alignment, suspension work, and new steering shock. After the service, I can feel a distinct vibration in steering where there was none previously. I took it back to the dealership. Again the service advisor took very good care of me. He had the shop foreman check out the car, and rebalance the tires, re-check all the work, tighten everything to spec. He told me this is pretty much everything that can be done. I noted the vibration is still present; he maintains this is normal for the car (it is not based on my experience prior to the service). It feels like at least one of the tires may be out of round. ------------------------- Update March 18, 2021: MB of Stevens Creek contacted me and asked to bring the car back. They replaced the tire that was out of round and rechecked the other related items. The ride is improved. I'm very happy with their customer service.

My service representative always takes excellent care of me. The work gets done efficiently and quickly. She personally makes sure my car runs and looks great when I leave.

Wanted to trade in our car for a slightly bigger one, knew what we wanted, they gave us what we wanted for our old car and walked out completely satisfied! It was seamless!!

Well done on time for annual checkup and servicing; Steve Kirksey is very gracious and considerate!

Ethan was my service adviser. He was accommodating my decisions. George Yum

Their service department is absolutely amazing! Although my car is not fully fixed yet (waiting for parts), I can tell the technicians, my advisor Giselle and the service director Randy are all working their best to solve the problem.

This is a great experience for my S550. Had service done and Charlie Fish took good care of my car. Highly recommended. Thanks for the extra help working with the insurance

Service on my S550. The loaner car was so important. Charlie really helped me throughout this process. The insurance covered most of the complete service

Create customer service by Mr Baser, I will recommend him to all my friends.

Service was awesome! Jake and every person I dealt with at Mercedes Benz of Stevens Creek were worth 10 stars! I would recommend them to anyone for service without hesitation!! However, my next comment pertains specifically to MBUSA and has *nothing* to do with anyone or anything pertaining to Mercedes Benz of Stevens Creek. I currently drive a SL63, my last Mercedes was an E63. I have extensive experience with other high end, luxury and exotic car manufacturers. This was my first experience with any real warranty work from MBUSA. Where other manufacturers that I have experience with tend to go out of their way to try to get everything they can covered under the bumper to bumper warranty as a way to build good will with the customer, it was my experience that MBUSA's policy is sadly just the opposite. I will admit MBUSA's policy is perhaps more beneficial to the corporate balance sheet short term, I question the long term benefits. The diagnostic feeS in particular are just insulting knowing how much I paid for my cars. I'd hope one day corporate Mercedes would recognize acts of good will, while perhaps short term costly, would go a long way to building a long term customer base and profits. I actually felt sorry for the great people at Mercedes Benz of Stevens Creek for having to enforce the corporate warranty policy.

Service desk quoted $600 but when I went in they said $1,509!!!

Our (my wife and I) overall experience at the Stevens Creek Mercedes-Benz dealership was very good. They are really motivated to get your business if you make an informed & mutually win-win offer (vs ripping you off). The only reason for 4 STARS vs 5 STARS is that due to a certain misunderstanding, we lost the first vehicle that we were interested in. In going back and forth on the lease discussion with the Sales person, the actual numbers (MF, RV...) on the lease were not provided early on in the discussion which resulted in us walking. It was only after few days speaking with Chris (their senior manager) that we understood the disconnect in our numbers vs theirs. By then the vehicle was sold. The second time around we met with Basir Ahmadi via Val and we closed the deal in 30 minutes. Basir Ahmadi went out of his way to ensure that we were treated well. We even left our vehicle in their lot for a week as we drove with the new vehicle and came back a week later to pick up our existing vehicle. Our experience with Moshtaba, the finance person was also very good. We did not experience sales pressure for unwanted items. He even went out of his way to get us a great deal on the pre-paid maintenance and permaplate warranty as part of our lease agreement. In summary, we strongly recommend this dealership and we would again provide our business to Stevens Creek dealership when opportunity arises. Chris, Val, Basir Ahmadi and Moshtaba are the folks that we interacted with during our second round of engagement. Thank you.

Bought an AMG from this dealership. Initial contact/pricing discussion was smooth and effortless with Ellen. There was a bit of confusion from the dealership's financing office with my financing options but ultimately Ellen was able to work out the deal and deliver the car to my doorstep! She was communicative and easy to reach during the entire process. Would recommend!

Always a great experience here. My advisor is very helpful and makes the process flawless. Thank you Charlie Fish I appreciate all you do to help save me a few bucks on my service. I never feel taken advantage of! This is the place to go for all your Mercedes needs.

We leased a new E350 & Jenna & Moe did a great job handling our transaction!!

They did a good job on fixing the recall I had on my car

Susan handled everything very well. She explained the details of the service and made excellent recommendations.

Service, warranty work and Windshield replacement.

Tony is knowledgeable salesman in the auto business, he was able to provide so many different perspectives to me with his professional experience, he is friendly, patient and respectful, and always listen to customer's point of views. I strong recommend Tony for help if you visit MB at Stevens Creek.

excellent service experience. quick, efficient, correct.

Charlie our service adviser did an excellent job on checking us and over seeing the repairs and keeping us updated.

this experience has been exemplary.

Super great guys on the sales floor! Bill Infald our salesman made this the easiest sales experience I have ever had. He is professional, patient and a very nice guy. Nick in finance and Safi the sales manager were also excellent in their help with us purchasing of our 2019 GLC 350e. Thanks to all for a great experience!

Grateful for service help. We have had our MBZ vehicles serviced here for many years. They have helped with some really perplexing issues. I have been trying to find out problems with my lane control and service has been relentless in trying to find the issue. This review is about the help in resolving an issue with rodent damage that was hidden and tricky to find. Thank you Susan Sulimani for getting me answers. Car issues can be very frustrating and Susan has been patient with my whining! Thank you MBZ service.

As always wonderful people, wonderful service. Just what you’d expect from a first rate organization.

We had our newly purchased CPO vehicle serviced at MB of Stevens Creek and had a great experience. This was the first time back since our previous service advisor retired and our new service advisor, Charlie Fish, was great.

I called Mercedes-Benz of Stevens Creek and the first person who answered the phone was Tony Chiem. He was very detailed over the phone unlike any other dealer I called. He was patient and was willing to help. We immediately went to check out the car we were inquiring. He was helpful even in person. He kept checking on us. Gave us snacks and coffee. Luckily, we got approved for the car we want. Thanks to Tony for doing extra mile! We're so happy with our purchase and would definitely recommend this place to anyone looking for car. Please give Tony a raise. He deserves it!

While having full warranty the transmission was giving problem! Taken to the dealer three times and it was just a quick fix Warranty expired 2 months later big problem with transmission It took from December 2020 until now March 2021 to get a new transmission from Mercedes Benz as they did not want to replace it while under warranty I want to believe the dealer was helpful, during all this time I will asume transmission comes directly from Mercedes and not at the dealer cost However three months to get it resolved is unheard

Bought a used car from mbz San Jose. Turned out registration was expired. It has been a month and dmv has not received any paperwork from them. Still in previous owners name!!

The only reason we come back to StevensCreek is our service guy, Danny Ho. He provided us with 15 years with our 2015 CLK and is now taking care of us for our 2020 GLC

Due to Covid-19 my SLC43 was driven less than 1,700 miles for the 1st service. Ethan was the service manager with quick and fancy talk. Without realizing he put alignment as part of the service. I didn't complain about steering nor the tire had any worn mark. Basically he is bilking. He left message that the alignment was out of the spec. B.S.! The alignment test sheet showed only two items that he considered out of spec: the rear toe was 0.13 when the spec is 0.34 +/- 0.14 (0.1 ~ 0.44, so within the spec), the front toe (pressed) was 0.14 when the spec is 0.09 +/- 0.05 (0.04 ~ 0.14, still within the spec). If you must bring your Mercedes to this place, make sure you check every items before you sign. I would suggest choose other place for the service. Basically I paid over $900 for the oil-change.

Great and very pleasant service while buying our dream car. The car was delivered earlier than expected, and the purchase process was easy and friendly. We had some questions after we got the car, and the follow-up on those was quick and complete. We highly recommend Mercedes-Benz of Stevens Creek in San Jose!

So grateful for our amazing Service Advisor; thank you Nate for the excellent customer service. We appreciate you and your team.

I just got my brand new GLS from Mercedes-Benz of Stevens Creek. The sales manager Chris is very nice and responsive. He helped me to get the right GLS with my favorite color, options, etc. quickly. Overall, it is a great car purchasing experience.

Service was good and quick. Well run process plus they provide me with a rental

Jake is the best service advisor, I’ve worked with him a long time. Just wanted to say thank you once again for helping us and so patient with our questions.

I received outstanding service when purchasing my first Mercedes and also the servicing of my car was extremely easy and efficient. All individuals I encounter were friendly and professional.

In-text is an auto supply store that has been around for quite a while I know this because I dropped parts off to him every morning and sometimes two or three times a day if you need help with parts in the back you can ask for Patsy or ask for Antonio both very helpful very professional taxis more available than Antonio b pills Antonio is the dispatch person there Patsy would love to help you in anything if they do not have IMC desk and that's who I work for okay abstract art Vans good night

I have always gone to M-B of Stevens Creek to service my car. My advisor is Charlie Fish. I found his service excellent, responsive and timely. I would rate give it five-star. Cuong owner of E450-2019

Troy and staff were so professional and helpful. Very satisfied and I would recommend this dealer to a friend.

The team at MB Stevens Creek provided outstanding service in a minimal amount of time. They were very knowable, professional and helpful throughout my service

My service advisor, Troy Schalk, is wonderful and knowledgeable and I appreciate his expert help with my car. I would give him 10 stars if I could. The Dealership is clean and safe and I feel they are taking every opportunity to make sure their clients feel secure when they bring their car in for service.

Great customer service with Susan at Mercedes of Steven’s creek ! She has done an excellent job every single time !

I have owned Mercedes Benz vehicles for over 40 years, and my service adviser (Danny Ho) has been taking care of all my service needs for 20 years. His expertise and service has been outstanding.

I just came in for an oil change and was charged $1,800.00 + I feel I been hustled, and as a 71 year old man, I put my confidence in these service tech MB of Steven Creek and do they do, they take advantage of an old man hard of hearing and charge me extra for my van that is only a 2019 Sprinter hardly driven, but with 4+ recalls. nothing but narcissism upon narcissism in that service department. I called a MB private shop they Quoted $380.00 tops that I didn't need that extra work it a new van, they said I got robbed. MB should be ashamed of themselves for taking advantage of an old 71 year deaf man.

My husband and I have been a customer at Mercedes Benz of Steven Creek previously Smyth for last 30 years for purchasing cars and services. On March 5/ 2021 we purchased our new car. Solmaz was our sale person. She was very helpful. Very happy with Safi Hatoum as a sales manger. We didn't find Mr Afshar very professional. There was a discrepancy between the amount of money he charged us on the day of purchase verses what it was on the certificate for 4 years prepaid maintenance. When I questioned him he said it was a typo!!!!! I also left number of messages for him and didn't get respond back.

I checked online through carfax and saw the car with a good deal to this dealership. Me and my husband had a great time and Slava provided an amazing customer service when purchasing a car here. Thank you for your nice accommodation. For that I'll give you two thumbs up!

Overall to be nice. If could provide transportation assistance that will be great.

As always, Denny Ho provides excellent services. Will definitely recommend this dealer to my friends

Took my car in for its first service. My service Advisor (Ethan Kurtz) was courteous and very efficient. Great service team and very clean environment. Great experience for me.

Rodrigo did a great job getting my van safely back on the road.

This was my second purchase from Slava at Mercedes Benz of Stevens Creek, and he is very good to work with. He is a straight shooter, doesn't over sell, and tries to find what you are looking for. The first purchase I had to special order the car for the color/option combination I wanted, and the second time he found one close enough to my specifications. They have a good selection of AMGs. The service department is very good too.

Had a recall on my airbags done. The service was great.

As usual, superb service from Nate Jones and the Company. My husband has a Ford. I pity him every time he has to go for service.

Service was misrepresented in service contract at purchase but service performed according to spec.

Excellent service and communication! Very smooth throughout the entire process, start to finish!

Excellent customer service and good quality work.

I am happy with the car purchase I made in 2018, and have been using this dealer for my service for the past three years. I am a single, female parent and every time I make a service appointment and ask for a loaner car (as I have a toddler), I am told I have to book three to four weeks out. The following has happened to me twice--as I cannot be without a car having a baby, I have waited in the lobby while my service is being completed. Upon getting there both times, I asked the loaner service desk if there was any way I could get a loaner available so I did not need to wait around. I was denied both times, claiming there were "no vehicles available." BOTH times I have witness white males, also coming in to service their vehicles and having no loaners available, find their service rep saying there were no loaners available and ask for a car, and BOTH times, I have seen the MB male employees say "No problem, we'll get that taken care of." I paid around $60,000 for my vehicle at this dealership and have been loyal to them. I imagine these two men in both instances paid around the same, as well. I conclude that my issue for loaners both times have been on the basis of sex. For the record, I would like to note that I also have a comparable BMW, as well, and I take it to the BMW service center across the street. I have had no problems getting a loaner, even the day of.

Excellent service at Stevens creek Mercedes, as always! My service advisor Rodrigo is friendly, knowledgeable, thorough and organized. He keeps me up to speed with the latest and advise me on my best options ... real professional! Thanks again for great experience ...

Love Charlie Fish! He always does a great job for us when we bring any of our cars for service! I'm only giving 4 stars because this time there was a loooong line for drop off and I had to wait about 30 minutes for my drop off & car rental. Then, service didn't get to "check out" my problem until the next day, so repairs took 3 days. Didn't bother me much as I didn't really need my car. However, had I needed my car for travel, I would have liked a faster turn around for service. Still think that Charlie handled the situation well! Cheryl Colman

Grat sales guys

Giselle Maranda was my service coordinator. She was very polite, helpful, and informative and gave great service support from beginning to end! I appreciate the scheduling flexibility including of picking up my vehicle after it was serviced.

I went there for my class-A service of my C450 AMG. Great service and answers to technical questions by Susan.

Solmaz was super helpful, attentive and went above and beyond to get me the vehicle I wanted. She even drove to Modesto to pick up and bring back the car I was interested in that had all the features I liked.

Thanks Diana and a few other folks for getting our new vehicle; happy with process and would come for our next vehicle.

Very professional and good service.

Worst customer service ever. No one knows who’s doing what. You get put in voicemail and no one calls you back. Someone puts you on hold and get hung up on. We have called them to resolve an issue regarding a DMV that we don’t need to pay for As we already turned in the lease car. We have had over eight times called them and have not yet gotten this resolve this is probably taking us three hours of our time either on weight or calling back absolutely ridiculous. This were an isolated incident I would definitely not even post. But this is actually the third time that I’ve called him about three different issues that no one knew how to handle and required multiple phone calls and one time I had to actually physically go down to the dealership to resolve

We had great service from our sales consultant Val Estrada to our financial service manager Aaron Riddle. The entire process of leasing our GLC was very smooth and enjoyable.

Jim is the best sales I have ever met ! He was able to get what I wanted with the price and the car I wanted so promptly! Also the finance guy Dusan ( forgive me if I spelled wrong haha) is also very funny guy we cracked a lot jokes! Also thanks to Chris the sales GM got me the deal and made sure I was happy to drive my car away ! I am ready to start a new chapter of life with my new A220! Highly recommend Jim!!!

Mr Stansberry is always a class act. Easy to schedule with. Accurate/fair estimates on the work. Always good about communicating process and estimated time for completion. I drive pass many other dealers to make sure it gets done right by going here.

Susan always provides me the high quality service! Thanks!

Great shopping experience.

Amazing experience. Very helpful representatives

Everything went fine, Charlie fish is always pleasant and accommodating. Car work was recall stuff, but all repaired

Excellent experience with great service.

Got a new vehicle here at Christmas and was in and out in 2 hours, Goran is the best salesperson there.

My wife and I had the best experience purchasing a new car at a dealership that we have ever had in more than 40 years. Like most people, we dread going to a dealer as they play games to make you wait for them to "evaluate" your offer, and then come back and make you feel bad for wanting to get a good price. Not with Slava Aprelenko at MB of Stevens Creek. From the first time we met with him and he walked us through the ordering process because the model we wanted was not in stock, he was honest and open and recommended a few items that we should consider, and for other ones, said we really didn't need that feature. He gave us a very fair quote and then kept us appraised of the delivery process, always making sure that we were still feeling good about the order. When it finally arrived he spent quite a bit of time with us to make sure we really liked the car and wanted to complete the deal. He then spent over an hour with me explaining all the features. After that, we met Dusan Golomeio, who did all the paperwork and contract information. Dusan was just as helpful and honest as Slava, and by the time we were done with the transaction, we were not wiped out and feeling dirty. We will absolutely be back to purchase other vehicles from Slava and Dusan, and highly recommend them and MB of Stevens Creek as a great way to purchase a car, and get a very fair deal.

Steve is fantastic. Knowledgeable, courteous, prompt, good counsel on repair items (what to repair, versus what to keep on the "watch" list).

Service Manager is a nice person, he guided me all the works and recommendation , good and detailed explanation . Nice and user freindly and patience communication. Delivery the car is on time. Follow up call is helpful for me scheduling my work.

I brought my car in for B service and Class Action air conditioning service. I was told that the AC would only been done under the class action IF the technician could smell the AC for 30 seconds. My car has been to this dealership since I purchased it, with the exception of a couple off site mechanics. Each time I bring it there, I tell them about the smelly air conditioner. It is amazing to me that with a record at the dealership that they would not fix the AC without the "smell" test! Well, they did NOT smell it, and I picked up my car. I took it to an offsite dealer, he did the AC sanitize and said it was one of the worst he has seen. Unbelievable, for a 300 dollar service, for Mercedes not to take care of it is beyond me.

As always, easy to check in, knowledgeable, efficient and friendly service personnel and a clean, fun to drive loaner car. While performing my routine service, the tech noted some additional work needed & did that too, covered by warranty.

Quick and quality service! Will do it next time.

Except they pumped the tires with too much air, else everything were fine

Nate is awesome to work with but lately I have had bad experiences calling in to get a quote. They say they will call back and never do and then when I call back they say they need to call me back again and now I’m over a week just to get a quote.

Great customer experience.

Have been a customer at this specific service center for over twenty years. For the first time I felt like they are making up for lost service opportunities. Service cost turned out to be 4x of what I had expected. The service attitude and courtesy was still excellent. My advisor was highly professional and responsive. The loaner car worked very well for the number of days the car was in service. I am a bit concerned about the process going forward snd would be open for proposal on pre paid maintenance plans. Thank you.

Have been regularly servicing my GLC at this dealership. Have always found them to be efficient, friendly and courteous. The service has been thorough. When you have feedback they have been very graceful to accept and address your concerns. A special mention to my service advisor Nate. He is very calm and composed and gets the job done. Thanks

SUSAN SULIMANI is the worst and most horrible service advisor and corporate office should look into her behavior and conduct. She does not even have basic courtesy to greet her customers. She is very rude, talks in a condescending way, does not bother to tell you anything about service being done, won't answer any questions and shows as if doing a favor talking to you. She does not care at all about your car and concerns you have and has no intent to resolve anything. She is very money minded and just keeps quoting prices. Don't waste your time and money, and if want your car to be taken care properly, stay away from her or you will regret later.

SUSAN SULIMANI is the worst and most horrible service advisor and corporate office should look into her behavior and conduct. She does not even have basic courtesy to greet her customers and talks in a threatening tone. She is very rude, talks in a condescending way, does not bother to tell you anything about service being done, won't answer any questions and acts as if doing a favor talking to you. She does not care at all about your car and concerns you have and has no intent to resolve anything. She is very money minded and just keeps quoting prices. Don't waste your time and money, and if want your car to be taken care properly, stay away from her or you will regret later.

I got an appointment for the air bag recall on my car at the Mercedes Service Center on Stevens Creek. I showed up at the appointed time and was told it would take a couple of hours. After 2.5 hours, I was told they didn’t have the air bag module and I would need to re-schedule. I received a voice message later saying that there was a shortage, and they would let me know by May. I called a service center the next day, referred by my mechanic, and was told to bring the car in for immediate service. Apparently, there is no shortage for recalls. I found the treatment at the Mercedes Stevens Creek Service center very unprofessional and inconsiderate.

Danny Ho provided very good service and had my car ready exactly as the time he estimated. Great job!

I love working with Troy. He's responsive, communicates well and has a pleasing personality. He works hard to support his customers.

Great customer from Charlie Fish. Will definitely recommend to all friends.

Jake explained everything clearly and the process was very smooth from car drop off to loaner car. I was promptly informed about service completion and car pick up process.

You have to wait to get a Loaner car, which didn?t happen before and was not informed beforehand.

This dealership checks out the moment you give them your money. Finance director is a complete joke, can’t add, has zero finacial background. He said he went to school for psychology, reassuring when you get no paper work from your purchase and MBF shows no documentation of the money you have them a month later. . Has not paid off my car they took as a lease return. Called and emailed 10 times this week.

Excelente trato, resolvieron al 100 mis necesidades, estoy muy contenta con el resultado

He is very kind and honest. thanks for your help

Danny did a great job for the service A maintenance! Communicated with me promptly.

Very friendly and working hard to convince customers I appreciate their efforts and kindness

Susan from service team is excellent recommend this dealer

TL;DR I brought my car here for a simple battery change service and ended up with a totaled car. I would not recommend coming to this dealership. I brought my car to the dealership for a battery change. It took more than a month for them to complete the service. Given that the service was done during Covid-19, this delay was understandable. HOWEVER, when I went to pick up the car, I found that the flooring under the back passenger seats was completely flooded with water. The water had seeped through the panels and damaged the internal parts of the car. As a result, my car had to be totaled. Mercedes Benz of Stevens Creek refused to take responsibility for this negligence. I will not be returning to this dealership and would highly discourage people from getting their cars serviced here.

I had to bring my car in for a recall item and asked if they could expedite getting it done while I waited. Jake was awesome and got me back on the road in an hour and a half.

She was helpful in finding the car as well as helping to close the deal.

Always top-of-the-line service. Thanks Charlie!

I’m very happy with their service

Overall satisfactory. Professionally handled.

Our service consultant Steve Kirksey was beyond exceptional - Steve was very personable, extremely knowledgeable and was quick to follow up with my vehicles health check. Additionally, the loaner car manager, Tiffany - was very professional and a great ambassador for the brand. Thank you Team MB of San Jose!

I was told that My GLC 300 all four tiers needed to replace when I went to an annual service for 20,200 miles. I bought the car in 2018, didn't have much mileages. My adviser also told me I can't put other manufacture tires because " Run-flat" tires require on this car. I feel that it doesn't justified that I would replace the tires every 20,000 miles. I'm very disappointed.

The service and attention I received was 5 star! My representative was Susan Sulimani. Great Customer Service and attention. 5 Stars ?? ???????? Thank you! Ann W.

My experience at the dealership is OK, SA worked really hard to resolve my issue but the results are quite disastrous. To begin with, due to the issue in tire and wheel insurance claim, I have to wait for over a week to get my car back. During this time, no loaner was provided and I have to make several phone calls myself to escalate the claim to get it approved. I wish there is more support from the dealership. Then about the issue. It is to replaced a cracked wheel TWICE. The EXACT SAME WHEEL cracked again in 392 miles after the first replacement!!!!!!!!!!!!!!!!!!!! Just to be clear, those 392 miles is mostly local commute under 50mph and I do not recall any incident that would lead to a cracked Wheel. I highly suspect the replecement of the orignal wheel was not done properly, or it has not been replaced at all! This is quite unique experience for my 10+ yr experience as luxury performance car owner. I am not sure if any investigation can be conducted on my case since all the work has been completely on my car. I would really appreciate the effort if any people from management can help look into my case. As an AMG owner, I was really disappointed about my expereince and would not consider owning another AMG for at least next 5 yrs.

My experience at the dealership is OK, SA worked really hard to resolve my issue but the results are quite disastrous. To begin with, due to the issue in tire and wheel insurance claim, I have to wait for over a week to get my car back. During this time, no loaner was provided and I have to make several phone calls myself to escalate the claim to get it approved. I wish there is more help from the dealership. Then about the issue. It is to replaced a cracked wheel TWICE. The EXACT SAME WHEEL cracked again in 392 miles after the first replacement!!!!!!!!!!!!!!!!!!!! Just to be clear, those 392 miles is mostly local commute under 50mph and I do not recall any incident that would lead to a cracked Wheel. I highly suspect the replecement of the orignal wheel was not done properly, or it has not been replaced at all! This is quite unique experience for my 10 yr experience as luxury performance car owner. I am not sure if any investigation can be conducted on my case since all the work has been completely on my car. I would really appreciate the effort if any people from management can help look into my case. As an AMG owner, I was really disappointed about my expereince and would not consider owning another AMG for at least next 5 yrs.

That's only complaint. There is NO negotiation! But the car was good clean and maintained.

Awesome service specially to my service advisor Charlie Z

Rodgrio has always been welcoming when I am there. He has a smile on his face and willing and ready to help.

My salesmen Jugbhir Singh was fantastic, Aaron Riddle in finance was amazing. Both of them made my experience at stevens creek great. I?ve been to many Mercedes Benz dealerships, my favorite has always been Stevens Creek. This is my second purchase from them. I highly recommend this dealership to anyone that is seeking a Mercedes vehicle. I highly recommend these two gentlemen, it will only make your experience even better. Once again thank you guys and stevens creek.

Great service from Nate Jones. Explained to me different options that helped me save money.

Over all services are excellent. The only thing I don?t like is the loaner car not that great. I?m in the market to buy an SUV. But they have the loaner car is so disappointed.

I'm happy with service I got from this location every time.

Flexible appointment rescheduling. Quick yet high-quality service.

Great customer service and would recommend this dealership

Body used 2014 Mercedes Benz S550 less then a week the check engine light came on. It was a hassle to try to get it to get repaired but thank God for Roseville BMW AutoNation take good care of me! The brakes squeaks. I didn?t hear it on my test drive. I wouldn?t recommend this dealership in San Jose

I have a very thoughtful service advisor. I have learnt from being a MBZ service customer, the advisor makes a big difference. I have had an indifferent advisor and they lost a repeat customer!

Stave Kirksey is the greatest

Recently took my Mercedes in for service and had a great experience. Thank you to Goran and Charlie for setting it up, getting me a car to use in the meantime and generally taking care of me! Real pros and the utmost premium service I have ever experienced in the automobile industry! Highly recommend! Ivan Pehar

I did not have an appointment but was seen right away, I had low pressure in one tire and it was quickly determined there were two nails in my tire. This was taken care of right away while I relaxed in the comfortable waiting room which was arranged to be socially distant. Everyone I had interaction with were courteous and friendly. Overall a pleasant experience minus the great coffee due to Covid. It was communicated to the service technician that there were two nails , so it would not be overlooked and I did not have to make a return visit. Thanks to all.

We have been using this dealership since buying our ML400 there for service. Charlie Fish is our Service Advisor. He has been excellent to work with over the past 7 years! We have been very happy with Charlie and mercedes-Benz of Stevens Creek.

We leased two cars with Fletcher Jones for 6 years in the past and obviously went back to them for a new lease. The agent who helped us in the past was retired and the new agent didn't meet our expectation. We looked around and stopped by here in Stevens Creek. Talked to a young nice gentleman which was very helpful and then he passed us to Solmaz, a very nice lady who tried to find what we were looking for. Even though there was an issue at the beginning with a recall on the new leased car but the Stevens Creek team including Kevin, Store Manager (I believe), Chris, Sales Manager, Aaron, Finance and Solmaz helped to resolve the issue and keep us happy and satisfied with the service. Thank you and keep up on the team work.

Pleasant experience in and out. It was smooth, fast, and professional

Decided to tint all of my V windows on my 2021 AMG A35.. price was comparative to local tint shops. However the plus is the customer service & of course a curtesy vehicle is provided. The tint looked great! And I felt like I was picking up a whole new car!

Excellent service! Car runs great.

Selection, customer service and a luxury atmosphere with a comfortable feel

Prompt, professional and reliable.

Great people at this dealership. Honest, fair price, knowledgeable and helpful.

The service was quick and on schedule. Easy to get a loaner car to

This review is based on my experience with Service department. Susan has been my advisor for the past 5 years since I purchased my car from the same dealership. She's an amazing individual with much attention to details and customer-first mindset. During pandemic, my battery turned dead and I got a flat tire. Both times despite low inventory levels and reduced hours of dealership, she managed to get my car repaired in one day. I can't thank her and her colleagues enough. Thank you!

Very good deal in purchasing the new car. The negotiations is harmonic and peaceful, reached a common ground in less than 30 min.

Good service but expensive. Thanks for the discount.

Charlie was very informative, helpful, and very courteous. He is the reason why I always go back to Mercedes Benz of Stevens Creek. Only issue that has come up is that I am now told that I have to be the ONLY one that can drop off cars. This is not always going to work since I am not always available to do so. If this is going to be the case then I will have to find a different dealership.

Martin ( Manager) and Jughbir ( sales) are the best so far in this dealership. I have been dealing with Martin from last so many years and trust me if he wasn't at this dealership I wouldn't have got into so many deals. He should be promoted.

Maintenance Advisors are very polite as well as the other coordinator. Loaner car was great. They service my car very good. My car was soooo clean when I picked up. Great job 😀

Patience and proactive detail demonstration really makes shopping for new car a breeze and friendly experience. Jugbihr is one of the best sales person in the bay area and Danny Ho at service is the most knowledgable service guy.

Great experience! They went out of there way! Above and beyond to help me.

It's a safety recall service. Jack Tran was extremely helpful for the schedule, loaner car and status update. Great experience!

Had my routine service done at AutoNation. Service is A class as usual. Awesome communication and personalized service.

It's a safety recall service. Jack Tran was extremely helpful for the schedule, loaner car and status update. Great experience!

Great customer service from start to finish. Reasonably priced and actually charged me less than initial estimate.

My service rep was terrific

Steve Kirksey our service person is fantastic. He goes above expectations and ensures everything is handled well. He is the reason we use this dealership

Professional and courteous customer service. Excellent!

Great service and overall customer experience. Nate Jones was great in helping me get my vehicle serviced.

Service was terrific and all employees were very safe.

Always very good service, nice facility and professional staff.

😀They are an excellent company and I've always been extremely happy with their Service and my Service Rep. Danny Ho. He is very detailed and has taken care of me for the last 20 years. Great company and Service reliability.

Pleasant and very through making sure any in perfections were identified, scratches, tire wear, and etc.

It seems like the service staff wants to do bare minimum and get you out of there. Overall, I am not very satisfied. Also, they said they would wash the car but it was returned as is.

always good communication with each service advisor plus quality performance service work on car

I have received an exceptional service from Sean the finance director and Basir the sales associate at MBZ of Stevens Creek, This is my 3rd lease and I will continue leasing from them.

great service wonderful brand new Loaner. looking forward to my next break down....

Another outstanding service appointment with Rodrigo and his team.Very professional and efficient from beginning to end. There was no upselling on any unnecessary services just my required A service and a wheel alignment. I received my car a little earlier than expected and left feeling confident of a job well done. I highly recommend this service department for your Mercedes Benz servicing needs and especially Rodrigo.

John Strassenbery took my car and I got it back fairly quickly and in good order. He is always looking after me.

We have been long time customers of Mercedes and one of the reasons we keep coming back is the service department. It is fast, efficient and friendly.

They did everything that they say they were going to do and more I’m glad I went with Mercedes Benz & AutoNation Nate was very helpful my experience all and all Awesome Thanx guys

They did everything that they say they were going to do and more I’m glad I went with Mercedes Benz & AutoNation Nate was very helpful my experience all and all Awesome Thanx guys

An exceptional service and behind my expectation was provided by director of finance Sean and sales associate Basir. This is my 3rd lease from Stevens Creek MBZ

We just bought our first Benz. What a great experience. Ellen was a great sales person. There was no pressure and Ellen was there to explain the car features and answer any questions we had. We were very impressed with the whole process and now under and why so many people buy these cars, they are expensive but you are driving a much higher level of car. There is no comparison. Highly recommend this dealer, pricing was excellent, and even finance was painless.

Battery failure difficult to diagnose. Steve Kerksey and his team members were diligent in finding the problem and replacing the battery at no charge.

Servicing of vehicles is reliable, completed in a timely manner, and easy to schedule appointments. Loaner cars are available while servicing is in process. Drive-up service for minor part replacements (tire air pressure check, light bulbs, new license plate install) is available. Service managers and staff are friendly, knowledgeable, and helpful.

I am very satisfied her kind, professional help on my 2014 car.

I am very satisfied Susan’s kind, professional help these days. Happy New Year!!! Best, Tsue Yuan Hwang

Everything was easy and seamless. Customer service was great

I have been taking my Mercedes for service yearly here for the last 3 years and I have not once been disappointed. Everyone is organized, competent, and friendly. The customer service is the best! They are very detail-oriented and your car is returned washed and shiny. When my vehicle had to stay there over the weekend, I was provided with a complimentary (Mercedes) loaner vehicle so my daily routine never missed a beat. Talk about convenient! Mercedes Benz of Steven Creek in San Jose, CA is a top of the line dealership in my opinion.

The service and the quality was phenomenon.

Good drive up delivery of my car for service. Prompt service attention. MB provided a loaner car. The general service is prompt. My overall impression is good service at higher than average rates per hour and margins on replacement parts. After inspection, I did receive a call to replace a part, the part and service was quoted at $1,600, of which $1,000 was for labor at 4 hours. Doing the math, that is $250 and hour, which I did not authorize and will seek repair of needed from others. Rate seemed excessive.

John Stansberry has been my service representative for several years now. He consistently provides excellent service, he listens carefully, returns calls promptly, he is efficient and polite. Always a pleasure to work with him.

Excellent service. Very efficient check in process

Excellent overall performance from beginning till first service so far.

Maintenance cost too high!

Very good service! Thank you very much for Mr Fish Charles!

John Stansberry has been my service advisor for over 10 years. He is knowledgeable, customer focused and prompt in his communications regarding my vehicle. John is truly a trusted advisor and a delight to work with each time my vehicle needs repairs.

Staffs are all so kind, and professional! I was so satisfied with their professional service! Thank you so much!!! Merry Christmas!!! Happy New Year!!! Best, Tsue Yuan Hwang

Service excellent!!! I am so satisfied the team work!!! Merry Christmas!!! Happy New Year!!! Best, Tsue Yuan Hwang

Buying new car never been easy like this, everything went smoothly and take less than an hour, great service, really professional

I visited this Benz dealer to lease a new 2021 GLA250 4MATIC. I was assisted by Diana and Aaron, they were both super friendly. The process went smoothly and I was able to drive the vehicle off the lot by the afternoon.

Need to understand what exactly the customer needs and asked for.

My Service Rep. very Great Jobs. I alway comback this dealer everytime.

Once again, Nathan was great from start to finish! Sent me the estimates for the service , with different options. Once the car was ready contacted me. Sent a payment link , which made it easy .

Samad from MB Stevens Creek was amazing! Love our new SUV Benz!

I talked to Kenneth Nguyen at the dealer. He was extremely professional and got me the car I was looking for. Great experience overall!

Made an appointment to get car brakes fixed and tuned up but needed a loaner car. The only way to get a loaner was to wait for 3 weeks . 3 weeks later I came 29 minutes late for my appointment due to an accident on the freeway which I called to let them know and they gave my loaner away and asked me to wait for another 2 weeks. It’s just unacceptable . Poor service, poor attitude from service man and a waste of time

Great service, professional and prompt

I mistakenly show up a day before my appointment and John did his best to acomódate his schedule to see my car Great appreciate!!!

5 stars all the way around the saleman kenneth nguyen had the vehicle brought over from las vegas. amazing service!

My Service Advisor, Troy did an outstanding job of explaining what services were needed and why. He was patient to answer all my questions and very professional. He also explained all the added cleaning and steps they would take due to Covid-19. I felt safe. Thanks Troy.

Timely delivery of services. Advisor is courtesy and professorial. The area is clean.

Service Advisor was very informative. Although having to get new tires every 10,000 miles is ridiculous

My service representative was helpful in suggesting what other services my car needed during the scheduled B service appointment. I appreciated the convenience of the pickup and delivery service of the car. Your entire staff was professional and superb. Thanks.

marvin siquig was a super helpful and super nice.... thing is they were super busy but we got what we came for and my son was able to purchase his first car... we came without an appointment .

A big thank you to Diana Than, Linh Mong, and Aaron Riddle for providing excellent and professional customer service and support! I'm beyond happy and satisfied with my experience at Mercedez-Benz of Stevens Creek, SJ! I highly recommend them--I'll definitely be coming back. Again, a big thank you!😊

Diana was a pleasure to work with and answered any and all of our questions! Great experience from start to finish!

I LOVE MY CAR! I feel well taken care of whenever I need a car service check up. My sales representative is most Gracious and my service representative alway explains to me in detail what was done on my car to maintain it to its best performance.

Exceptional service from the sales person until signing. Keep it up Mercedes Benz of Stevens Creek

I liked the no-haggle price w automation making the purchase easier and less stressful. My sales person made it easy to make an appt and had the car ready for me to see and test drive. She and the dealership stood behind all promises made to me including adding Applecar play to my vehicle. I am very happy with my experience there.

I would recommend Mercedes Benz at Steven's Creek to anyone thinking about purchasing. I didn't arrange my appointment but David Nghiem was willing to help us. He listened to my concerns and was willing to negotiate my asking price. After dealing with multiple issues at another dealer, I was happy with my recent purchase at MB Steven's Creek.

Amazing product, professional staff

Awesome all around with everything from A - Z! Thank you for making things so easy and quick to get my car serviced!

service was as expected. very expensive though and i will look for other options in the future.

Everything was good. Service was done on time. Pick up was quick. Car was washed.

Great customer service by Susan. She is simply the Best!

Susan Sulimani is exceptional. Nice and excellent service. Thank you

I came here to test drive a 2020 GLE350 4MATIC. I contacted the dealership about 1 month prior and worked with Slava, the Internet Sales Manager. He was super patient and very willing to give numbers in writing, which many dealerships won't do to avoid competition. I eventually went to the dealership to test drive. Slava and his manager were very amenable to even more negotiating beyond what I had already done by email. Ultimately, ended up with the vehicle that day itself because of the great deal combined with very friendly, no-pressure customer service.

I have been coming to this dealership since early 2007 when I purchased my first Mercedes E350 and have never been disappointed. They are always keeping me informed and updated during the service process and have provided a courtesy loaner vehicle when needed. Danny Ho has been my Service Advisor for the longest time and he along with the entire Service team have always performed at the highest professional level. On this recent service visit Steve Kirksey helped me and picked up where others have left off.....top notch.

Didn’t expect such nice feeling dealing with new car sale person, even during bargaining with lower price, very polite and professional sales person. Recommend to call John, Stevens Creek Mercedes if you want to buy a car.

Excellent service and attention to detail. Extremely well run business.

I had a satisfactory experience with Stevens Creek Mercedes. Salesperson Jake Phuong was very helpful. Highly recommended.

Easy tp check in, pleasant area in which to wait, working on my computer as the service was performed.

My wife and I are in market for a new SUV to replace her old GX470. We just started searching and pretty much settled with the newly redesigned GLE350. Though I want to get the car before Christmas as a holiday gift for my wife, I was expecting at least a few weeks to go through all the searching and bargaining. But things turn out to be on fast track. It all started after I put in my contact info for "see dealer's offer". Mr. John McCarthy from Mercedes of Stevens Creek was the first to contact me and scheduled a test drive. Once we were on site, we also had the pleasure to meet with another associate Ms. Jenna Morejon. Both of them are very knowledgeable about the car and answered all our questions with great patience. Fast forward to next day -- I went back to double check a 2020 GLE350 that we passed on previous day but it was just sold literally as I walked in (darn, the GLE350 is popular!). Luckily, Jenna was able to find me a new 2021 GLE350 with all the features my wife wants, and she worked hard to help getting me an offer that I could not say no. So I signed right there. :) I also appreciate Mr. Nicolas Kith who stayed late on a Sunday night to help get all the paper work done. John then walked us through when we went back to pick up the car and helped us set the tailgate open height that matches our garage. We had a wonderful shopping experience at Mercedes of Stevens Creek, now my wife is enjoying her new GLE. The only downside for me is that my wife got the new car as Thanksgiving gift, now I have to think what to get her for Christmas. ;)

Love this place . Just bought Mercedes GLA-CLASS from here Great deal !! Everyone is very friendly .

Marvin was our Sales Associate and he was terrific. He was knowledgeable about the vehicle and helpful all along along the way.

Sales Misrepresentation at Mercedes-Benz of Stevens Creek Our vehicle, the 2018 Mercedes Benz C300, finished its first pre-paid maintenance at Mercedes-Benz of Stevens Creek last week. However, yesterday was the first time that we know there is a three-year expiration date for our pre-paid maintenance package. The vehicle was purchased in 2018 at Mercedes-Benz of Stevens Creek. When we were discussing whether we should purchase the pre-paid maintenance plan, we raised the issue of what if we can not drive 10,000 miles per year and we can not finish three maintenance in three years. The salesperson explicitly told us: "It's a common misunderstanding that the customer believes they have to use the prepaid package in three years. It's actually not true. The package can be used as long as the mileage of the vehicle does not reach 30,000 miles." With the trust of the salesperson and the brand of Mercedes Benz, we believed this and purchased the package. Coincidentally, we did not drive much during the pandemic. It took our vehicle two years to reach 10,000 miles. Last week, Susan from the service department told us that there is an expiration date for our pre-paid maintenance package. Now we think this is a misrepresentation that happened during our vehicle purchase procedure. We have contacted Mercedes-Benz of Stevens Creek and hope to solve this issue. None of them have worked. We are disappointed with the service of Mercedes-Benz of Stevens Creek and the misrepresentation during the purchase of our vehicle. Maybe it's time to consider a Tesla for our next car. They are fully transparent and honest after all.

Very professional folks and easy to set an appointment

Very professional folks and easy to set an appointment

I just bought GLE53 at Mercedes-Benz Stevens Creek. Got helped by Jugbhir Singh. He has been really helpful and one of the best sales consultant I have come across at Mercedes-Benz. Jugbhir made sure I had the very best buying experience and that was actually the first time I enjoyed buying a car. He also took time to setup and gave me tutorial of the car’s MBUX system before I left the lot. He deserves to get more customer facing role as he definitely knows the skills to win customers.

I just bought GLE53 at Mercedes-Benz Stevens Creek. Got helped by Jugbhir Singh. He has been really helpful and one of the best sales consultant I have come across at Mercedes-Benz. Jugbhir made sure I had the very best buying experience and that was actually the first time I enjoyed buying a car. He also took time to setup and gave me tutorial of the car’s MBUX system before I left the lot. He deserves to get more customer facing role as he definitely knows the skills to win customers.

The quality of maintenances and repairs of my car are good, but the costs are high. The service manager is knowledgable about the issues.

Call me and said , it?s fixed.. can you pay over the phone ? The car broke down on the freeway ! Had to call for a ride home !!! Never was fixed !!

Excellent, friendly service. Charlie Fish was very helpful and easy to work with.

Thank you very much for all services at Mercedes Benz of Stevens Creek. Special thank s to ETHAN KURTZ.. He is very friendly, helpful and excellent at service department. I would like to recommend everyone to meet him whenever your car needs service at Mercedes Benz of Stevens Creek.

Over all everyone was professional the service to way to long then normally buying a vehicle the seller seemed to get lost most of the time and the and the guy in finance made me second guess myself on purchasing a vehicle as soon everything was already approved and he showed me my monthly payments as soon as I said no to all the extra stuff on the vehicle his attitude changed he was rude and checked my credit again and changed my monthly payments after everything already went through the first time after that I will never purchase a vehicle at this location again how make was Amal he definitely needs more customer service and not be so pushy on purchasing additional coverages on vehicle I bought a few vehicles before and this was the first time I had that had experience.

Charlie Fish, is a true professional. Charlie has been my service representative for over 10 years. He is a big reason why I am part of the MB family. I know I am good hands whenever I come see him. He's simply the best!

Great dealership with awesome customer service! Mr. Slava Aprelenko is the best sales person we have ever worked with. He is very knowledgeable, courteous and respectful. Buying our new Mercedes was actually a very pleasant experience.

They are professional, and they always give high quality service to customer

As usual, Steve Kirksey was a joy to work with. He provides outstanding service.

My representative did an excellent job in making sure service was done on time and notified me when car was completed

Excellent people, excellent services ......................

Thank you to Mushtaba fr the seamless and awesome buying experience !

Everyone was super attentive, but........the message of service on my dashboard was not reset, and obviously, I had to wait. I was late back to work because I was on my lunch hour. I was not happy.

Excellent service, friendly and great communication

Great service..take very good care of you!!

very good service, very good service, very good service.

I was able to get my car serviced in a single day. The rental department was awesome! I also had a great team taking care of my vehicle. I appreciate it!

Very positive experience, the team is professional, polite, friendly and knowledgeable

Excellent environment and service and a very convenience location.

The admission of my car for service at Stevens Creek location was TERRIBLE! I had an appointment at 9:20am (Oct 24, 2020), arrived there about 9:10am, there were 2-3 service advisors available, and I was completely ignored. 5 cars after mine were taken cared of, and nobody approached to my car. Finally a guy (supervisor?) came to me and said that he had noticed me standing there for a while (~20 mins), and asked me if I had been serviced. Then he sent somebody and take care of car for service. It has been a mystery to me why those advisors DID NOT DO the first come first service. I lined the queue, and had an appointment! A very BAD Experience!

Seamless service experience. I used night owl drop off. My service advisor called me to confirm what I needed. The work was done to my extreme satisfaction and they washed my car. Thanks Giselle !

Wonderful service department and very clean and safe environment

Bought my car in July and received paperwork from DMV that my car wasn't registered and when I reach to Mercedes San Jose they contacted me right away and asked me to send pictures of my vehicle, it been a month now and still nothing. I have to take time off work to go to DMV to resolve the problem that I paid fees for them to do and they didn't. Make sure before you leave that all paperwork is done correctly.

We had a 2004 Chrysler Sebring convertible with under 74,000 miles. Didn't need 3 vehicles so we put it up for sale. Only bona fide offer came from the Mercedes dealer on Stevens Creek Blvd in San Jose. So we "shopped " it to them. John Anthony is a great person to work with.

Very professional and friendly sales in this dealership Great experience

I never even had to get of my car. It was 5 minutes once they checked the sunroof

John Stansberry is a terrific service advisor and we really appreciate working with him.

The appointment process was easy and my service advisor was able to schedule my appointment in a timely manner. The vehicle was picked up by an employee of the dealership. He was professional. My service advisor was knowledgeable, helped get thee correct service for the vehicle.

Amazing service, from start to finish and never pushy

Susan Sulimani is exceptional. She goes above and beyond to make sure the customer is taken care of. The only reason 4?s were rated was because of the service management. They were rude and demeaning, not only to the customer, but also fellow employees.

By far, the worst car buying experience EVER!!!! We live in Michigan & bought the car from California because there was nothing like it available here in Michigan. 6 weeks after giving the dealership the down payment on the car, we have a car that's sitting in our garage with no paperwork to even register the car & when you call or email anyone, no one gets back to you in a timely manner!!!! I had more luck getting information about what's going on from MB Financial then with anyone at this dealership!!!! We just want this nightmare to be over with!!! We've talked to so many people at this dealership when someone actually answers the phone, but keep getting the run around because no one can give us a straight answer as to what is going on with our paperwork!!!! Never again will we buy a vehicle that we do not go to the dealership directly!!!!

The service was great. I always go to that dealer....

Very good service, thanks! Mr Troy Schalk

Very good service ?thanks, Mr Troy Schalk, you take care our cars for many years!

Got a new vehicle here, great all around experience, my 7th new Mercedes from this dealership.

I had recall work done on my car recently. Prompt service with a smile :) Thankyou, Mercedes-Benz of Stevens Creek!

MB of Stevens Creek provides fast and quality service.

MB Car I bought had about 4400 miles. Really great sales department, they will get you in a car and closing was fast. I like how they were able to accommodate me while a few minor repairs were resolved. One negative is in the service department. They can short cut a step and fail so best to take a before and after pic on cosmetic repairs. Thanks

Very friendly, tried to get us the best deal possible!

Very good dealer: friendly, quick, quality, clean ...

I had to have my SUV serviced on short notice. Ethan understood my situation and made it happen.

Last week I flew to San Jose, CA from Los Angeles to pick up my car that I bought online. I was in a hurry to leave the dealership since I was driving back to LA the same day, which takes about 5:30 to 6:00 hours drive. In your advertisement you mentioned that the car had 20" AMG wheels and that was emphasized by your finance manager. When I arrived home it was around midnight and I went to bed. The next day while checking the car I noticed that the wheels are not AMG, nor Mercedes wheels, they are 21" Niche wheels with 245/35/21 Continental tires on the front wheels, and 21" Niche wheels with 295/30/21 Michelin tires on the back wheels. I was very disappointed and did not know what to do at the time. But I still say that you falsely advertised the wrong items and also was told that the wheels were AMG when they were not. Also, the Bluetooth adapter was missing and I was told that one will be shipped to my address. I still have not received it.

The sales process was very easy, low pressure and my sales rep made sure the car was detailed and ready for me

Ask for Marvin Siquig. Professional, courteous and very knowledgeable in the cars my husband was considering purchasing. He took his time and he was not at all pushy... "so refreshing!" I would definitely go back to buy another vehicle from him!

Great car,Great service,friendly staff

Great service! the front desk and all the staffs are nice and helpful

I randomly checked out their selection and found a great deal on the exact make and model I was looking for. It was fate. Miles, car, maintenance, was great. Couldn't have found a better vehicle. Thank you. I'm hoping for a great driving experience.

Had difficulty getting an appointment as no one called called back even after couple of messages

As always, my service writer Jay was super helpful and accommodating. I have never had to ask what I needed to do to get the best outcome for me. Jay had already done it.

My experience with Danny Ho has always been exceptional.

Generally speaking, very good service. If there is something to improve, I would recommend that water should be served when there is no coffee during this COVID-19 sip period of time.

The sales agent was very civil, courteous, and direct to point. I will like to work with her the next time I buy a car

I had my Mercedes annual service with Mr Charlie Fisher. He took great care of my car. Charlie is exceptional good and excellent. Thanks Charlie. Tim H.

Good job, upfront about cost, friendly staff

Valerie was very helpful staff was very friendly the buying process was simple and fast

Excellent work, excellent attitude, nice job done.

Great customer service! Very attentive and considerate.

Very expensive service without commensurate quality of service. Just spent $2,000 on service and they say they want another $2,100 to replace the entire intake manifold due to a plastic part wearing out. There are no messages on the dash and the car drives very well so I declined. I had a battery drain issue, had to replace the battery twice in 2 months. After 3 days of diagnosis they couldn’t find any issue. Of course I had to pay for the diagnosis regardless. Now 10 days later the battery is dead again. A few years ago when they put in a new battery I now discovered that they omitted the vent tube so the gases of the battery can go outside the hood. No wonder I had weird smells inside the car since the inlet for outside air is right on top of the battery. This was discovered by the AAA guy who came and replaced the dead Mercedes battery. Another issue cropped up after the last service. The technician damaged the left hood strut so now when I open the hood it doesn’t stay up. It was fine right before I took it in. I know that because I opened the hood to jump start the battery. They used to be a lot better and more reasonable before. I had been servicing 3 cars for the last 15 years there. Now it’s all about how they can charge more and more. I think the good mechanics are gone and there is a lot of pressure from management for revenue. Terrible.

They just want to make the money from you. Don't go there.

Always top notch service and very thorough. Jay is the best.

I literally searched all over for a specific car and found the closest model here at Steven’s creek. I called before making the drive down and reserved the car. Went in to look at it in person, test drove it with my uncle, then came back to do the financials. The sales person I got was Jenna Morejon. After the paperwork was complete the level of customer service went completely downhill. I feel like she just gave me the keys and rushed to get off. Things were not complete in the system for me until days later after I reached out to her. I was provided incorrect information twice and had to call the Mercedes 800 number to figure things out on my own. When I brought up being disappointed with the lack of customer service and help to Jenna her response was call my manager to complain here’s his number in so many words. I was shocked! I still went in to have my rims repaired and when I noticed a scratch on my car that wasn’t there prior to bringing it to the dealership. I immediately reached out to Jenna. She got back to me today and again...her tone and lack of professionalism is beyond me. She has a horrible attitude for no reason and as a paying customer I shouldn’t have to deal with it. After she continued to be rude and cut me off while talking I asked if I could just have someone else give me a call and deal with someone else moving forward. She said “my manager told me to give you a call. If you would let me explain” I told her I didn’t need her to explain anything and that her customer service was poor and I wanna deal with someone else. She continued to go back and forth and then had the audacity to say “I don’t have to sit here and be insulted” I’m insulting you by saying your customer service is poor (which it is) I’m dissatisfied as a customer (which I am) and I’d like to deal with someone else...? So be it. I’m leaving reviews to ensure my horrible experience with this dealership sales person is known. If you can go somewhere else you definitely should. I wish I could return the car and buy somewhere else that’s how bad my experience with Jenna is.

Basir was a good salesperson. Aaron in finance was amazing. We really appreciated Linh the manager’s assistance in finding just the right car. I love my new GLB!

excelente service thank you Charlie Fish

The service advisor was able to service my vehicle without having made a appointment, very accommodating

received on time and keep contact ?and finished in time

Excellent Services and knowledge by a Sales Person.

Good overall experience. Kathryn need to listen to customers when making appointments. She was rude to me when I was asking about times that were available and also advised me all I needed was an oil change when the malfunction light was coming on. My starter ended up needing replaced. Ethan was fantastic to work with and provided great customer service and so did the guys at the pick up counter. They delivered my car to me within minutes!

Came for recall, use st up day and time Recall done as was described. No problrm

Five stars for Charlie Fish and the entire staff of Stevens Creek Mercedes-Benz.

Stevens Creek Mercedes is lucky to have Danny working for them.

I had a great experienced st the Mercedes Benz of Stevens creek. A special thank you to John McCarthy. He made the whole transaction super smooth and easy for me. I will definitely recommend.

I had the best experience with Stevence Creek Mercedes. As always impressive customer service, fast and reliable service. If you need any service done I would highly recommend Me John Stansberry.

I’ve visited this location three times and I always have a good experience. Most recent visit was September 2020...great customer service. Nate is great to work with!

My first visit and had a very positive experience. Service Rep was very professional.

Excellent and fast service in responding to all call

I always have the best repair service here because of my advisor, Danny Ho.

Over time I have gotten curb rash on the back two rims. I took it to MB of Stevens Creek to get rid of it as it bothered me every time I got into the car. It took them about 4 hours and everything looked pretty close to brand new. Thanks !

My service advisor Mr. Schott Is remarkable. Experience, fast and always top notch!!

Never been disappointed with the service. Thank you.

They did what they were supposed to do and had the 🚘 car ready when they said it would be....

My service person (Danny) is always great. He is very much on top of making sure I am communicated to about the status of my car.

Charlie Fish is amazing consultant, and really helped to diagnose and define all the necessary work for my car after it went through 100k miles mark. Very professional work! Highly recommend!

As usual, Troy Schalk is professional, friendly, courteous and explains all the service to be completed.

It’s always great working w Danny! Outstanding customer service and always very helpful which makes it easy to get services done and quick!

Auto promptly serviced. Loaner car and checkout quick and easy

Nate Jones is an exceptional service advisor. He's very thorough and proactive and a real pleasure to deal with.

Nate is great - very responsive to all my needs and questions.

Great Service provided by Felix Alvarez, as always! Thanks

Was happy with entire process from first contact through exit.

The difference I felt is lack of customer service: I didn?t experience the warm greeting and felt the staffs were lack of willingness to help

It took 3 days to complete regular check up and replacing a tire. Still the wiper is not replaced yet due to the back order.

Jake Tran provided service above and beyond. Car was returned washed and cleaned. All services completed.

Excellent service from the staff, ⭐️🥂thanks to Rodrigo Velasquez

Excellent all the way around! It was quick and easy to drop off my car, the service representative was courteous and knowledgeable, the loaner vehicle was top notch, repairs were made quickly, and pick up was quick and easy. I'm very impressed!

Nate my service rep. was excellent, he went beyond by going to his manger to cover my car battery which was expired few days before. Nate got it approved by going to his manger, Also Car was washed and Vacuum really appreciated.

After a minor delay in response my engagement with Stevens Creek was amazing. They went the extra mile to get the car I was looking for which proved to me a bit more difficult than I thought.

Worst service experience ever. New employee Andrea did not finish car, went back to hear that the car is lost, service not finished, paint marks on bumper, windshield cracked.

I brought my GLC350e for the first maintenance appointment (service A). Fast and efficient dropping my car off and met with my service advisor, John, immediately. My car was ready early and was washed and ready to go! I was able to get a loaner car and they had it ready for me. Literally NO WAIT whatsoever for any of it! Great service!

From the scheduling to the service advisor, I've always valued and enjoyed the experience I get from Stevens Creek MBZ. They are fair and consistently high quality. My service advisor, Charlie Fish has been my advisor for the past 18 years across 3 mercedes. That should say something.

Quick and easy experience. I finally got to 10k miles on my car, and needed the B service. Danny was super helpful, and got me set up with a loaner while they worked on my car. Services can be a hassles, but they made it a very pleasant experience.

It is always a pleasure doing business with Troy Schalk , assistant service manager at Stevens Creek Mercedes Benz. Troy is extremely helpful with what ever issues that I may encounter with my vehicle.

I've been going to the dealership for many years but give the credit to Rodrigo, my service advisor.

Is the best in the world 🌍

Regarding repair and the lady provide the service it was all very good. While i was waiting for my car i went to front of the dealer and wanted to see couple new cars ( my lease is coming to the end very soon) but i didn't really get approached or get real help from the frontside.

I called about a 2002 Gmc Yukon they had for sale. I asked for more pictures. A sales lady said it wss being smoged but would send them when it came back to the lot. A couple of days go by and I call asking for those pictures she promised me. She tells me some one put a four-day hold on it and she couldn't do anything till the hold is released. I asked her when first called why didn't she advise me since I was interested in it to put a four day hold on it. She said you needed to do that on the company web site. I didn't find the car on the company web site. I found it on another web site. I thought to my self if you were any kind of a professional salesperson you would of advise me to put a hold on it. Several more days pass and I get a call about 10 PM EST asking if I still interested in the car. This time a young man calls me. I tell him yes but it is about 10 PM and I am about to go to bed could I call him tomorrow. He said that would be fine. I went on to the dealership website and put a 4 day hold on the car. I also text the salesman and ask him to send me some more pictures of the Yukon. The next day I didn't recieve any pictures so I call him and leave him a voice mail to call me. He never returns my calls. I call and text him for the next several days but I never hear from him. I finally give up and figure out they had some one local who they knew who wanted the car and sold it to them. I have never been treated so poorly by a car dealership in my life. Maybe if i was buying a $60,000 Mercedes-Benz I might of gotten better service who knows. I have bought cars from Washington State to Florida and have never been treated as bad as I have by Mercedes-Benz of Stevens Creek.

Worked with Mr. Danny Ho and he provided excellent service! Highly recommended.

I’ve had to go back to have the same part repaired however it is not in fault to the mechanic Danny he is absolutely awesome and he always makes me feel confident that my car MB is in good hands Thank you Danny 🤩