Recent Reviews from Mercedes-Benz of Stevens Creek

This review is based on my experience at the show room only. Never had a vehicle serviced here before so don't know anything about that. Came to the show room last Wednesday late afternoon around 6pm. My girlfriend and I were there to check out a few specific models and hoped to get a few questions answered about the vehicles. Not busy there on a Wednesday as expected. We can see the receptionist sitting facing the main entrance as we walked in, and there were other staffs sitting in their cubicles on the sides. We walked around the show room and casually checking out the vehicles for almost 10 mins, and not a single person there greeted us. No "hello", nothing. I walked up to one of the sales reps and asked if he can help answer questions about a specific model and he came over to the vehicle we were looking at. My girlfriend was in the driver seat, and I stood by the passenger side with the door opened so the three of us can talk. I asked about 5 questions, and one by one the sales rep answered succinctly. I asked if we can have some printed materials / brochures of the model for us to take home, and the rep told me there isn't any (OK, it's 2018, it's possible they've gone completely digital, but it still felt weird). Then the rep gestured I move away from the door and said, "Let's not leave the door opened, it's draining the battery." Are you f---ing serious? I gave a 2 stars rating because the place is kept nice and clean. Otherwise I would have given just 1. This is no way to treat any potential customers.

I drove off in my new Mercedes Benz With a smile joy and Thankfulness ����

I spent ~$1300 for my GLC300 windshield replacement only to find out that my sensor system was messed up. After taking home my car, the sensor intermittently telling me the front hood is not closed, a situation never happened before bringing the car to them. Called, no body replied yet.

Wow, was my first impression walking into the building.

The service department in this dealership is not trustworthy. I took my ML430 for BAS check, first they told me the checking will be $250, I ended up paying almost $500. The agent argued it was $250 an hour and took 2 hours to check, which is absurd. A few hours after I left the car, the agent left a message saying the car was done. I called and the agent appeared confused and finally said the car was not done yet. Then it came to the most ridiculous part, they called an UBER car to take me back to work. While waiting I asked for restroom and the guy said no because UBER will stay only for a moment, it no show they would just take off.

If your buying a certified car, don't trust this dealership that it is clean and inspected to be qualified to be certified. Plus, once you buy a car from them, good luck getting a hold of them after for questions. We had to drive TWICE from Sacramento to get some paperwork done. My husband called them for 3 weeks straight, no call back after leaving them voice mails and been transferred a hundred times. Horrible customer service. All they c class re about is to sell you a car, and they definitely don't give a rat's ass about you after the car is sold!!

As usual we were well taken care of by the auto body department. Enrique is professional and upfront about everything and has the car ready when promised.

I visited on Memorial weekend. A passing sales guy told me they were very busy and that it would be better to make an appointment and come back later, like during the week. I couldn't believe my ears. They were telling a potential customer to piss off. In the end, it took 40 minutes to get service. The first salesguy I had to walk up to because he was just standing around, picking his nose. I passed by two more like this. (Sorry guys, not a way to do business...when you see me wandering around casually, looking at your cars...GET A CLUE, WALK UP TO ME, AND ASK IF I NEED HELP.) We talked for a few minutes and he said he needed to run back inside to get me an updated price list. After waiting for him to return for 10 minutes, I realized he had ditched me. Livid, I walked back into the dealership and asked for someone else, after the receptionist asked if I was being helped. I spoke to her when I first arrived. She said they were quite busy and offered to put my name down on the waiting list to talk to someone, but that it would take 40 minutes. That's when I started wandering around and seeing sales guys standing around picking their noses. I eventually asked for a particular salesman on the recommendation of a friend. He really took the time to sit down, explain to me the different models, and took me on several test drives. While I finally got the help I needed, this should have never happened. If you're busy, it's your fault. You have historical data and should have staffed up. I don't know if I'll buy a car from them after the way I was treated. While there was one good seed, I have to wonder about the rest of the staff. Update (6/13/2018) I'm beginning to think the response from Mercedes is a formality and that they have no intentions on following through and providing the good service they promised. I called and left a message with the General Manager on Monday afternoon. Never heard back. Tried again in Wednesday, just to be told the manager is in meetings all day long and I should leave a message in his voicemail. What for? So you guys can continue to ignore me, just as you did when I first walked into your dealership? You guys just don't get it...

It was a great experience working with Kevin. He was very knowledgable about the GLC and very patient with our many questions. Fantastic service and personality. He got us a great deal on our car. 10/10 would recommend.

Super rude dealership, so conversation went like this. I was like hey my wife likes mercedes but I like BMW, however ( I think I like newer models - I didnt say this part) sales manager cuts me says " why are you here, you dont have to here". This place nicely built but run by some very rude people. They do not deserve even one star

I visited on Memorial weekend. A passing sales guy told me they were very busy and that it would be better to make an appointment and come back later, like during the week. I couldn't believe my ears. They were telling a potential customer to piss off. In the end, it took 40 minutes to get service. The first salesguy I had to walk up to because he was just standing around, picking his nose. I passed by two more like this. (Sorry guys, not a way to do business...when you see me wandering around casually, looking at your cars...GET A CLUE, WALK UP TO ME, AND ASK IF I NEED HELP.) We talked for a few minutes and he said he needed to run back inside to get me an updated price list. After waiting for him to return for 10 minutes, I realized he had ditched me. Livid, I walked back into the dealership and asked for someone else, after the receptionist asked if I was being helped. I spoke to her when I first arrived. She said they were quite busy and offered to put my name down on the waiting list to talk to someone, but that it would take 40 minutes. That's when I started wandering around and seeing sales guys standing around picking their noses. I eventually asked for a particular salesman on the recommendation of a friend. He really took the time to sit down, explain to me the different models, and took me on several test drives. While I finally got the help I needed, this should have never happened. If you're busy, it's your fault. You have historical data and should have staffed up. I don't know if I'll buy a car from them after the way I was treated. While there was one good seed, I have to wonder about the rest of the staff.

Troy Schalk is my service advisor and had taken great care of our cars over the years. Also like to add the driveway team was awesome at keeping the process moving.

I am very satisfied with their customer service . Charlie Fish my service advisor always provide me with good information and assistance I never have to wait at the service desk .....they’re always friendly and helpful And I love the way the return my car to me spotlessly clean

Routine maintenance service with purchased contract. The oil filter was not on site despite having an appointment. Waited over two hours on an uncomfortable (for me) chair. Service rep did not give me paperwork, so now I have to contact M-B Santa Clara to get it.

I was snubbed by my local dealer because MBUSA cancelled my warranty. Stevens Creek MB are a class act. I still had a warranty on the part i went in for and they went above and beyond to help me.

We had awesome experience during our purchase on GL450. Marvin was very informative and helpful right from email communication to in person meeting. Price was good, no haggle. Kamal in finance group is a great guy, explained all the options but didn't force anything. We drove back home with new car in 2 hrs.

Very good, quick, happy with having the UBER service

Service at this location is lacking customer service one would hope for at a luxury car dealership. My vehicle has never been returned washed or cleaned, always dirtier inside than when turned in. This is not a one off incident; car has been turned in at least 4 times to this location. Loaner vehicles are usually dirty outside and inside as well. This time the loaner car had a sticky substance on the seat; that was a weird and unpleasant experience. To make matters worse, the one service advisor that was helpful is no longer at this location. The new person I was assigned to called me a total of 5 times in a 24 time period, to ask me for info that I left with the people who checked me in. So clearly, they are not communicating internally. For the amount of money a MB costs, and how expensive the service fees are, do yourself a favor and go to another location.

Great customer service! Whenever I need to service my ML 350, I take it to this dealership. It is a piece of mind knowing that my car is in good hands. My service adviser, Jake Tran, is very professional, approachable and takes very good care of his customers.

It was good experience. They have a huge inventory. The browsing though all available models is not very good experience.

Excellent service. My service agent Susan was very professional and attentive to my service needs.

Great customer service! Whenever I need to service my ML 350, I take it to this dealership. It is a piece of mind knowing that my car is in good hands. My service adviser, Jake Tran, is very professional, approachable and takes very good care of his customers.

I made this appointment on 4/26/18 because the other 2 Mercedes dealerships in South San Jose and in Monterey do not work on Mercedes RV, and we live 45 miles away from the Stevens Creek dealership, in Watsonvile, California. While I was taken in right away by Felix Alvarez , he rushed me through and had me set up right away but I was never asked if I wanted a hard copy of my estimate but sent a e-mail instead. I looked for the e-mail but it had not arrived when I received a call from my wife, we are both Seniors, and on fixed incomes. She was questioning why we are paying so much and wanted a breakdown of the charges, since I did not have the e-mail invoice of the charges I went to Felix desk and looked at my invoice while explaining to my wife and meantime Felix arrives after a few seconds and says in his normal tone of voice “YOU IN TROUBLE NOW” and asked me if I wanted to take the invoice to the customer waiting area. My wife hears this and goes ballistic over the phone, I told Felix don’t say anything she can hear you. I then returned to my chair. When I finally saw the e-mail of the estimate it stated that I had not requested shard copy of the estimated costs with a check mark on the location where it asked. After 15 minutes Felix was walking by and I told Felix I wanted to bring my business to this dealership because of the excellent reputation I had heard from friends who own Mercedes cars, and it is bad enough my wife and her mechanic son did not want me to bring it here because of the expensive bill, Felix told me he had a customer and went outside. Upon his return I approached his desk the for future reference/advice not to make any comments while a customer is talking on his personal cell phone it is BAD CUSTOMER SERVICE , Felix told me that I was at his work station and I should not be looking at other service orders, I told him I was looking at my own service order and that the service orders should not be left out in the open desk area where it is open on two sides and went back to my chair. This happened at 10:40am and I expected an apology but none came during this time period I overheard comments from an advisor named Susan of This is a nice customer while she introduced another customer to Felix and what’s up with these customers. Well has a former customer service representative for the Postal Service and retired union officer I expected better customer service. But since I did not go for the Expensive Service, but partial services to save money. Two things 1. Less said is best when overhearing customers personal calls 2. Do not keep customers private information on top of the desk hard copy or not where all non-essential people see and look at them. Customer personal information is to be safeguarded to prevent identity theft or worse a stalking situation. At 11:40 am today 5/15/18 ,On the other hand I was deeply dissatisfied and disappointed when I found out the Tanaka air bag part under recall ordered 4/26/2018 was not installed because they are having difficulty in getting the air bag parts and they knew ahead of time, now Mr Alvarez was apologizing and turned out to be not at fault for this matter but talked to the manager and gave me a 5% discount and another $100 off my original estimate . Parts or the Service department dropped the ball, now when we travel we have to worry about both Tanaka air bags being a dangerous menace to us while we jaunt around the USA, Canada and Mexico

Asad was very frank and transparent about the leasing process. He helped us evaluate all our options and answered all our questions patiently.

I recently purchased a GLC300 4matic and had a great experience with MB of Stevens Creek. The sales staff were wonderful, helpful, polite and friendly. None of the usual car sales pressure or games. Asad gave me a great deal and a decent amount on my 14 year old trade-in too. Highly recommend this dealership. And of course the GLC is a dream to drive!

Great sales: Mo Va! This is the second car that I have purchased from Vo. He did an excellent job.

sales and finance people top notch. facility excellent

My car went in for a regular "service". I was met by friendly staff, got my loaner car and went over concerns with Danny Ho. Got a call the next day by 1:00, picked up my car and was home before traffic!!!

Horrific experience there, they look at you like they have never seen a coloured person before. And to think I was going to order my AMG from these guys! The receptionists at the service department ignore you and act like your not there, once they do notice you they are so rude! Need some educating on the fact that there are Asian people in their small stuck up world and that we can afford to buy AMG’s. Unbelievable.

Really slow wifi...seriously MBZ in silicon valley!!! I get better wifi at safeway!!

Short of loaners, I was out of luck. Asked them to do some additional service but got "we can't do it because it's Saturday". A follow-up tires upsell attempt sounded pathetic after that. I don't know, I expected more from mercedes.

The experience was excellent! The service was perfect, on time and a very professional service writer.

My wife and I had an appointment to see a 2017 E300. It took 6.5 hours (I have the documentation) to negotiate the price and complete the paperwork. This was the 5th Mercedes I have purchased and the worst sales experience. The car was missing a trunk "comfort box" (as pictured on Carfax) and I was promised I would be contacted within a week to arrange for the installation. We have not yet been contacted. If you wish to respond, please use email as we are watching our grandchildren.

Sami, you're awesome! A cool guy, quick to respond to any questions i have. He puts customers first. He made the process so smooth and easy. Good location and good people:-)

Poor customer service!!! Brought my car in for an oil change they made me wait forever and didn't provide courtesy car or drop off ride. Didn't appreciate their rude and arrogant attitudes.

I asked for a tire rotation. The agent agreed to it, and when I picked up my car it wasn't done.

Kamil in sales, abd Randy Sorrentino in the service department are the best team!

Nice staff, decent selection

I brought a 2017 SLC300 in to have a cold start noise checked. The next AM the car made the noise in question. Time was taken to start another SLC300 to compare the sounds. The sound was present in the other car too, The cause of the sound was thoroughly explained. Thanks!!

Excellent customer service. Service person went out of his way to insure production related problem was covered by Mercedes and the dealership.

overall is excellent!The car and theservice are really good!retailer is very patient and warmhearted!I enjoy speak with him!

I set an appointment to have my airbag replaced. When I arrived at Stevens Creek Mercedes, however, I waited about an hour before they informed me that they no longer had the part. They never should have setup the appointment if they didn't have the part in the first place. Basically wasted my whole morning and time off work for nothing. They were sorry it happened but it was still very unprofessional. I was disappointed.

Very poor experience: - They will not return your calls (I have left now 7 voicemails between management, service advisor, and general mailbox since February and have not received one call back) - Their prices are higher than other Mercedes dealerships in the bay area (from having called around on my last servicing) - Work takes far longer than quoted

We always enjoy visiting the facility, as it's very modern/clean, has nice amenities, and the staff are generally knowledgeable and friendly.

I did my last service with them trying to fix the rattles around the dashboard. It seems that they did spare some efforts on it but did not really resolve the problem. I am not sure if the problem is something common and difficult to resolve but it can be really annoying ... BTW my car is a 2017 C43 Coupe.

This was by far the easiest most pleasant car buying experience I have had. The entire staff was professional and friendly, we traveled 3 hours to purchase the car and they made us feel very welcome and made the process simple and quick. Our salesman Jared was wonderful & on top of everything, he even worked the details out via email before we made the 3 hour drive. I love the car & will definitely purchase from AutoNation in the future!

Do service well done, but customer didn't feel treated very well, no diff from small repair shop

Gurwinder was awesome. No pressure. Easy process. Would buy here again. This is my second car here.

This is the second time that Jake Tran of Stevens Creek Mercedes handled my service call. He is extremely polite and informative.

Jake Tran was my service representative, and he was very thorough and professional. I wanted to have the control scroll wheel on my C250 check since it's not working, Instead of just taking my request and charge me for the assessment, Jake gave me the rundown cost of having the issue check and perhaps the additional cost to have it fix, if it's not that pertinent to my driving then I should hold off for now. I appreciated his honesty and manner.

Quick inbound service, polite service rep, quick and efficient check-out at payment desk and valet service.

It is good experience. The service is great! Just the Benz quality is not that good, 3 yrs old car, but has lots trouble with it. This time even the door can't open with remote key and it need repair. So bad!

Might want to call other places before coming here!! This guy seem like he hates his job & doesn't want to serve his customers. Go ahead and talk to his manager instead.

I was thoroughly impressed with the sales person Ellen Lans. She was extremely courteous and willing to spend extra time to close the deal in spite of the fact we had to go through several iterations to make it happen. I want to thank her for her service

Srevice was performed on time at the price projected. Loaner car was clean and mechanicallly sound. I was happy.

Awesome place to buy a car. Really modern and great customer service. I went there to buy a car and the people are really there to give customers a good experience while providing a non pressured sales tactics. I went to several dealers this month and by far the best quality of people and professionalism shout out to Jim and the sales people. Keep up the good work ethic.Thank you and maybe one day I’ll be back again to buy my dream car.

Like others who have commented here, I am a long time MBZ owner. I went to Stevens Creek because I was not pleased with the more local dealer in Belmont. I found very pleasant and helpful sales people. The only thing that takes away a star is that the process for finalizing the deal ( getting all the documents signed) took over two extra hours after the terms were agreed upon.

Get a Tesla

I usually work with Danny Ho and as usual his service is excellent and keeps my GLC300c up to date.

The service department was very helpful. Multiple people asked if I had been helped as I was waiting to pick up my car. But when I went to drop off my car the reception desk worker seemed stressed and very unhappy. He didn't want to answer my questions.

Very long waiting appointments, a week or more.

Checking-in the car was a difficult process; and they did a horrible job of washing my car after the service.

Overall a good service experience. Courteous staff.

Excellent service and repair. Very good communications on details of their diagnose of root cause and repair.

I am highly impressed with M Benz of Santa Clara, Ca. Right from the beginning, the overall service was great. Danny Ho is a kind and friendly person. He took very good care of me. He made sure that my reason for bringing in my car was heard and understood by the service department. He got back to me on updates with my car throughout the process. The service department can not go without mention. I believe the service guys name is Jason. He too was very friendly and educated me on the repairs needed on my car. All in all, I'm so impressed with these guys. I highly recommend them!

They have a good collection of cars but the attitude of sales people towards potential buyers is very bad. I went there with a mindset to buy a car I had in mind. I booked an appointment beforehand for that. When I reached there, the person I booked appointment with was not available. I was assigned a different sales person to help me with but every single question I would ask him he would tell me to check the website for more details and tried to teach me how to use the website. The attitude of the sales person got me so demotivated I lost all my enthusiasm about buying a new car.

It was easy to make appointment with the service department and the recall was completed. As a courtesy they did complete check up of the car and detailed it beautifully before returning it. Impressive!!! Thats the kind of service I expect from a luxury brand. Top dollars spent, totally worth it!!

It started off rough as the person that first spoke to me at the lot asked if I had appointment which I didn't have. He helped for a few minutes and then had to find someone else to help me because I believe he had an appointment. It took about 15-20 minutes before someone else came and I was beginning to think we were forgotten. Nora was great however and ended up spending the rest of the afternoon with us showing and test driving several cars. When I finally chose a car and needed financing they were backed up for well over an hour which prompted me to send my wife and son to go get something to eat because they were starving and I didn't know how much longer it could possibly take. Once in the finance office everything went smooth and we finally got to leave, but I wish I could have looked at the parts/accessories department to pick up some items but they were already closed. Nora did manage to find a spare battery for my key which indicated that it needed replacing. Everyone I encountered at the dealership was very friendly and would recommend this dealership but strongly suggest to make an appointment and come early before the finance department backs up:)

Let me start by saying people here are really nice when you get them on the phone and the car was what I expected. However, I purchased my car from here as an out of state buyer. Their process if you buy the car even if you live in a different state, you have to pay California taxes or you have to get it shipped, even though the law clearly states that you can show a tax or utility bill that you live somewhere else so you don't have to pay taxes. therefore I decided to get the car ship based on their process as it was cheaper than paying taxes. For the time I agreed to purchase the car, it took three weeks just to get the paperwork to me, during that time I had to keep following up to understand what the issue was and nobody seems to know and I keep get an answer "you should have it tomorrow". Sure enough, it was never sent out by their Finance team, it's not until I talked to their General Manager (Stan) I was able to get the paperwork and car within a week, as the their Finance team never sent the paperwork to the notary service. Finally, I'm super excited I receive the car (4 weeks from the time I agreed to by) , however they failed to send any paperwork with the car, therefore now I have a car that was parked in my driveway and I can't drive it. I was able to get a 15 day temporary pass after I follow up multiple times to get the paper sent to me. They sent me everything except the title, as they wanted to send it directly to the licensing office near my house Now, over 100 of text message, follow up, calls with so many different folks, I still don't have the title to register the car and I won't be able to drive to work as I get rid of my old car. Till today they haven't sent it to the licensing office. Additionally, when I bought the car I was promised a second key, that they will order and send to me, every time I follow up I don't get a clear answer if they even ordered it as the service manager is out, local dealership didn't want, etc.," I even got an offer to order it myself and they will reimburse me, but known their track record, I would likely have to spend hours following via text and calls to actually ever get that check. I'm tired of driving all the follow ups, all various excuses, and lack of delivery on their part. I just need them to deliver on the title and second key without me having to call, text and talk to so many people even their back office. ---------------------------------------------------------------------------------------------------------------------- I did talk to the GM and had someone from the office (Rashel) who helped me and kept me informed and delivered the key and title, she was great. But again prior to that it was a really long process where I felt like I worked from the dealership to get things moving.

the service I receive at MB of Stevens Creek is phenomenal. I've been shopping and having my car serviced here for the past 16 years. over the years I've purchased 6 vehicles and presently have 3 Mercedes in the family. More importantly, the service department is what makes me keep buying Mercedes. My service guy, Danny Ho is the best there is. Service is his middle name... I highly recommend MB of Stevens Creek, and Danny Ho as the BEST in the business...

I work in the audio industry. After explaining the specific reason my speakers were failing, the dealer claimed that the only test to confirm was to turn on the radio (untrue and inaccurate). Then later the foreman confirmed there is an audio test that can run a full system check and it was not run on my car. Now I need to schedule a third appointment to get my car fixed. Ridiculous.

The 2018 GLC 300 that I purchased did not have navigation & multi-media options but I was told by the sales person that I could just buy a navigation SD card from the dealer and it will operate the same way, however, I found out after I purchased the Garmin SD card navigation a day after that it does not provide the same features with the built-in navigation feature. I would have preferred to purchased a GLC 300 with multimedia and navigation options had I known this.

I needed to bring my car in for a recall. Charlie was very courteous and professional, he and his staff got my car in and out within hours. Great experience overall

This is the second time I've had service done at this dealership. Jim Duffer was very accommodating to my requests and got everything done quickly. He went out of his way a number of times to make sure the work was getting done to my satisfaction. I have had a lot of interactions with dealerships before that were less than stellar. All interactions I've had at MB stevens creek have been fantastic, and I consider myself a harsh critic when it comes to customer service.

they lost my DL make sure to get it back right away if not, you need to go straight to the DMV and pay $35.00USD, they are not willing to reduce the price not even few bucks because.... dam! ok other than that I think they are OK.

Not even worth a single star

My service rep (Jake) was very attentive. Returned my messages promptly with good news (most of the time!).

We were extremely pleased with the quality of the service and the willingness to assist

Worst place for customers

Our salesman, Tony Spencer made our purchase a pleasant experience. He was very helpful and knowledgeable. Tony was the best salesman I’ve ever worked with and we cannot recommend him highly enough. We love our new GLS 550.

Parking is impossible

One of the best and fastest buying experience. People are gentle yet professional

JAD. Just another dealer

Good service

Very bad service, nobody was there to greet you and answer questions

So, actually I have 2 ratings: Service 5 and sales 1! I always get great service from my service agent, Troy. He is patient and very knowledgeable. I appreciate that he always helps us with a vehicle since we live in SC and have to get back and forth for service. Sales: Ok, here’s the deal. I have bought 3 Mercedes in the last 10 years. 2 from Stevens Creek, the last our ML350 in 2013. Sales people were very helpful. Then in 2014 I wanted to get a new vehicle to replace my E350 and got ignored for 20 minutes. Finally got some help but they really didn’t have anything I wanted and weren’t great at figuring out what to offer me. I went to Monterey and within 1/2 hr bought a CLS550. Which I LOVE. This week we went to get our ML back from service and we started looking at the new GLE, which we again looked at for 20 min. with salespeople standing in the bull pit talking to each other. They ignored us and offered to help once I said we would go elsewhere to buy... Who is training these guys? Horrible. I’ve been a sales manager for over 35 years, I would fire all of them and start over.

I had a great experience buying my car, Sami helped every step of the way! After being rear-ended a few days after getting my car, I had a call from the repair department, ready to assist with any questions I may have had. They’ve gone above and beyond so far!!

Good experience in both sales and service. We have purchased and serviced many cars with them.

Was met by service associate and we discussed attributes of the car and if I had any issues. Associate did a once over of the exterior, tires. We discussed what should be performed per MB schedule. I do not drive a lot, but the age of the car is still relevant to service. I was shown a service package and pricing vs cost without it. Loaner car was readily available, clean, and a half a tank of fuel. that afternoon, I was informed that car wad ready for pick up and service was done with car also being washed. Dropped off loaner and paid for the service, again, no waiting. Car was waiting at pick up, associate and I discussed service, any issues I may have thought of. We talked about the airbag recall and some small talk. Overall great experience, Susan really does seem like she wants you and your MB experience to be a great one and I think it shows in her dealings with customers.

Everyone was easy to work with and the atmosphere was pressure-free.

Danny Ho is the best ! Goes out of his way for you. Only have good things to say

Although I have spent money on prepaid maintenance, they made me pay for wheel allignment saying that wasn't covered under prepaid maintenance package. This is bad. Like really bad. If wheel alignment is so basic and essential, why not include it? What the whole point in buying prepaid maintenance?

To be honest with this dealership. They should just stick to selling Mercedes and not used cars. I traded in my car to them for $1500 and I seen them trying to sell it for $6000 . Only an idiot would buy it for that price . And I bought it for $3900 when I got it from another dealership. And also when you buy a used car from them they just want to sell it to you and then they tell you what the car has and doesn't have .. and before I agree to buy a car from them I asked for 2 pair of keys and they said yes they'll have it . But then after signing the papers they said one doesn't work.. don't buy used cars but for new I don't know ...

1) Over-priced service, 2) selling unnecessary expensive service items, 3) service hotline that nobody will ever answer; 4) the longer they delay the maintenance work, the more insanely the charged "labor fee" look like. Came here for an oil-change and was persuaded to do wheel alignment (good selling technique), and was charged $500+ for this single item. Later searched online and found that another MB dealer in the east bay area only charges $175 for the same alignment work. Completely not worth it. Will never come by again. PS: saw another post here and it reminded me that this MB dealer did not wash my vehicle, even if they told me that "your vehicle will be washed after the service", which cost me $600+ in total. When I picked up my car after the service, the dust marks on the wind-shield looked exactly the same as before. Obviously, they wanted to take my money and wanted me to go away as soon as possible so that they can vacate their almost-full parking lot for other customers, who need to pay them later. Well, this is a Mercedes-Benz dealer in the prestigious Bay Area! Even a few years ago, Ford dealers and Nissan dealers would all wash my cars clean for a $50 oil-change.

The worst service advisors They are bullies and humiliate you to no end. Yes so much attitude arrogance, wasted time and feel they are ALWAYS RIGHT!! no regard for the well being of a CUSTOMER!!! the saying customer is always right treat them with respect and loyalty will follow is not their standards of how to deal with CUSTOMERS. They really are bullies and trickles all the way up and especially Jay Faulkner and Jack. Thousands and I means thousands of dollars later and still car is not fixed properly. Got the state board of automotive repairs involved. The attitude we have been in being doing this 30 years they are not in touch with reality!!!!!

The worst service advisors They are [non-permissible content removed] and humiliate you to no end. Yes so much attitude arrogance, wasted time and feel they are ALWAYS RIGHT!! no regard for the well being of a CUSTOMER!!! the saying customer is always right treat them with respect and loyalty will follow is not their standards of how to deal with CUSTOMERS. They really are [non-permissible content removed] and trickles all the way up and especially Jay Faulkner and Jack. Thousands and I means thousands of dollars later and still car is not fixed properly. Got the state board of automotive repairs involved. The attitude we have been in being doing this 30 years they are not in touch with reality!!!!![non-permissible content removed] is the right word to describe them

Went there 3 times. 1st time was a while ago when I was looking a new car. The sales associate was a new hire and does not know the car completely and could not answer any of my questions about the car. Also when looking for the car I wanted to test drive, we need to go to their Cupertino garage, I guess that was fine for me. But when we got the vallco mall, he actually don’t know where their garage and car is. Spend like half hour there to look for their storage garage and the car. 2nd time went there for car service and got a loaner car. Same day my car service is finished and I was returning the loaner 5 minuets before they close but they just told me they are closed and I should come back tomorrow. 3rd time went there for service. Even though I have appointment for loaner car, there is no car available and there are already people in a line waiting for loaner cars. They only offer shuttle or uber if loaners ran out. I would say BMW is better on this since if they ran out for their loaner cars, they’ll provide a Enterprise rental car instead of letting their customer waiting forever. Btw, the coffee machine at the loaner area is terrible. It makes light brownish hot water with some coffee scent.

Great customer service, coupon accepted. Will be back next service.

Service department review: Be carful when you think about getting your service done here. Jesus so much attitude, arrogant Behavior on Saturday morning! Wasted my entire day! I am just writing review right after talking to service adviser Joseph Tipton. (I literally pulled over so that I can write the review with the same fustration I had when I was talking to him). At the end of routine service talk, I told him please make sure the car is washed properly. Joseph said we only do machine wash and there might be possible to see some spots and all after the service since they don't do hand car wash. He added we do vacuum only on the front seats. Not back seats, not trunk. No air no vacuum basically. Whats the point doing just front seats if your not cleaning the car fully. (to be honest never heard anything like this before in my 5 years of MB ownership). They should take cleaning 101 classes., I mean seriously! it may be silly but Upon asked he said it's their policy... that's what triggered my fuse in the brain! I told him that's not fair. It's freaking Mercedes Benz service station and you guys don't even do car wash! That's awful service practice. I told him I wanna see manager to discuss this further and also the policy where it shows they don't do car wash inside out with full vacum and air. He said they don't have any managers available in the entire facility( it's Saturday so). He didn't even show me any policy either. He added it's just thats how we do it. I am like dude let me straight get the hell outa here. I picked up managers business cards and happily walked out of there. No way I am going back but would definitely like to file a formal complain about it. And would like to see someone who decides all these malpractice get back to me with some valid explanation on their practice/policies.

I was in for a service on a 15 yr old 320 E, which is the best of the MBs I've owned and still running great at 148K miles. My service rep is the greatest. I can always rely on help and suggestion from him which has always been on the nose. He makes a difference between going to Smythe or elsewhere I must say. The service itself was efficient and reliable. Thanks to CF my rep VParr

Friendly/ non pushy salesmans

Nate Jones my service manager at Mercedes on Stevens Creek was awesome he went up and above to take care of my cars needs and kept me updated on my car! Excellent customer service by him... thank you Nate Jones

Inexcusable behavior from from a pathetic service department, if I could give half or no stars I would. Lack of empathy for the customer, rude and dismissive. Manager is always absent so you can’t speak to them. Calling him goes directly to voicemail. The front desk lady is so rude and acts like she is being bothered when asked questions, I scheduled two appointments with them 2 weeks in advance and they rescheduled me both times. They refused to address an emergency potential road hazard issue and refused to offer me a loaner vehicle, stating they were too busy and overbooked to even asses my car.

One of my favorite Benz dealerships due to the fact that they have a good amount of inventory at this dealership. The service is also good and I like the fact that the sales people let you to negotiate a bit more on the deals.

Frankly the sales team is the worst I've ever dealt with. I've never had to work so hard to pry such basic information from them. I even had to badger them to get the car ready so I could purchase it. Most dealers would be happy to have interest in a car on their lot, but they were way to passive, to the point of coming across as "I don't care if I sell a car". It took me a month to get my "Due list" completed, and I had to call the service department to make an appointment to get the part installed. (Apparently they don't communicate among themselves very well either) Once I started dealing with the service department directly, the man I talked to was extremely professional and called me when he said he would. I had asked for a loaner car when I made the appointment, but was told they weren't available for weeks, but the service agent offered a rental car for free since the repair was taking longer than expected. Again, the person making the appointment didn't seem to know I could get a rental car at no cost, so I had to drive an hour and a half down there, then have a friend pick me up and drive me home. The worst car purchase experience in my life, and I've owned a lot of cars!! No apologies were offered from the dealership management, nothing! I doubt they are even aware how some of their customers are treated... as long as they make sales, they probably really don't care. Don't waste you time with this place. To Owner Of Business... I know you do your normal "canned" reply, but I'm tired of making calls and sending emails to you and your people! Why don't you reach out to me for once? My efforts in communicating with your business are exhausted, so time for you to put in some effort. The effort that was lacking from the beginning.

Very satisfied with their service

Great service and excellent financial support, loved working with all of the staff members

I was very pleased with the professional salesmanship of Dusan Golomeic ....I explained exactly what I wanted in a car he found the exact car I wanted ....a beautiful red cabriolet 2018... He also was very patient in explaining all the options on the car and taught me how to use them...... I would definitely return to the dealership and also of course request Dusan .... I coul not be happier !!!! I have also since recommended him to my friends .

Lots of waiting. Waiting a while for loaner car. Waiting quite a while to get paperwork to check out to then get my car back even after I was called to tell me my car was ready.

Always the best service received by everyone I encounter while at the dealership.

very professional!, not like before which was disappointing. This time I even got the basic car wash! plus 2 rides

Excellent service and experienced service advisors (Thanx Rasty), estimates for future or needed servicing greatly appreciated - BUT would be nice to get my car back cleaned and washed after a major servicing (my Wife get this a carwash along with a 1/4 tank of gas at the Lexus dealership after a major servicing). Either way, I'll continue coming back to MB of Stevens Creek!

Always an easy and pleasant experience here. They give you the required attention and ensure complete customer satisfaction.

Great buying experience, sales and finance were great and I was on my way home with my new Mercedes in one hour.

It was a nice experience to take care of my C300. John is so nice that he can consider on the user side.

Great cars! Terrible wait time! We asked how long it would be and was told more then 30 min. Will not be coming back here to purchase a car.

Top notch service like a Mercedes dealer should deliver.

Untrustable dealership. I had filled and signed several documents to confirm the price agreed by me and the dealer. Then they told me they didn't have the vehicle but they could get it from another dealership... After that I waited and waited, had called them for many times. The seller only picked up 30% calls from me and always said the manager was busy or the guys in another dealership were busy. After 3days waiting and 5times trusting on their promises... They finally told me it was not possible to get that car. I really need a car or otherwise I would spend too much money on uber (I live in Palo Alto, expensive uber area). Hope more people can see my experience and make a better choice.

Average service and arrogant staff

The people at this location instantly judged us by our clothes. Came back wearing more formal clothes, and welcomed us like family.

I purchased my first White Mercedes E350 last year. Had some hiccups in Finance, which literally took me all day to officially purchase the car, plus the long 3 1/2 hour drive in traffic back home. But after all said and done I was happy with the purchase. Last week I received several Toll violations, for Golden Gate and the Bay bridge. I called Fastrak to tell them the picture that they sent me was not my car. Fastrak informed me that Mercedes had informed them that the Black c300 was registered to me. I have spent the upwards of 15+ hours trying to explain to Stevens Creek, DVM, and Fastrak this is not my car. I kept receiving questions like, "Did you trade in a car," Did you borrow this car", "This is your car", you must have driven a loaner car when receiving maintenance." on, and on, and on. I have become so frustrated that they keep passing me off.

Very pleasant experience. Great working with Diana and Her manager Safi. They are very professional, customer oriented, very patient with me in the whole process. Definitely will refer friends!

I was looking into leasing a vehicle last month and had a very unpleasant experience here. The sales managers had no intention to honor or to even come close to the special lease offer presented on the mbusa website. One sales manager/associate showed an arrogant and unprofessional attitude by offering illogical interpretations to the special lease offer in an attempt to confuse me. I spent and wasted a whole day there but made the right decision by eventually walking away. I went to another dealership the next day and was able to secure a lease of the same model with ease. On the same day I received a call from MB of Steven Creek promising to honor the special lease offer and match everything from its competitor, but that was already too late. Afterwards their general manager sent me an email enquiry about the collapsed deal and I responded with every single details. Haven't heard from them back ever since. I would recommend anyone looking to purchase an MB to go to their nearest competitor.

Great service with explaining everything, and nice attitude of service from staff.

Had a spare car ready for me when i dropped my car for service. Service completed before end of the day.

Your service was very slow, expensive, and dishonest.

Exceeded my expectations! Overall service was fantastic.

My salesman at Mercedes Benz of Stevens Creek was Tony Spencer. He was very helpful, efficient with information regarding the vehicle I purchased and very responsive in handling any of my concerns. Overall it was an excellent experience.

Great dealership, very professional and helpful staff. Dealer Ellen Lans made my experience of buying the car unforgettable. She is very professional, attentive to the customer and gets things done very efficiently. After 2 hours after entering the dealership I left the place on my new GLA. Definitely recommend this place!

The customer service sucks compared to the old days. I we be purchasing my 5th Mercedes Benz from somewhere else .

The last time I was treated like this I was in the home of Johnnie Cochran before the OJ trial. I went in to buy a van which I am a Mercedes owner of a sprinter and I just couldn't get anybody to pay attention to me I did ask a salesperson and he said he would find another sales person they could sell it to me because the main person who sells commercial was off that day they did ask me to set an appointment with the person during the week but it's a small business owner and very very busy so I refused I wanted to buy a van that evening The salesperson went to the front door and talk to a bunch of other sales people they look my direction and then walked away and even when I walked in the front door had coffee and waiting in the lobby for over 20 minutes nobody even asked me if I needed anything. If your contractor I wouldn't go here to buy your Mercedes Sprinter or even commercial minivan. I felt like a second-class citizen. I will go somewhere else to buy my new Mercedes commercial van

The only place I?ve had my car serviced. John Stansberry is great!

The most wonderful leasing experience ever. Everyone on the staff was helpful, knowledgeable and kind. I would highly recommend.

Charlie Fish is my service advisor and the reason I go to this facility.

Charlie is always very detailed and professional. The dealership is very well maintained.

Not so happy with my experience. The sales manager Stan rarely replied to my emails or phone calls about a promised benefit upon leasing of my car. Will contact state authorities about this fraud.

We just bought our third Mercedes and have always been taken care of by Tony Spencer and Gurwinder Singh. I rate them 5 stars.

Impressed with the customer service rep, Jake, who was very knowledgeable, informative and professional.

I brought the vehicle I work with into the service department for my appointment for the 2nd service package and a smell of gas. You would have thought a smell of gas coming from a 2016 vehicle would have warranted some priority. Nope! Never the less my vehicle was disregarded despite my appointment. They kept my vehicle there the entire day and ended up just calling me at the end of the day saying they did not even touch or look at my vehicle. Why not tell me earlier!? I wasted my entire work day not making any money while my car was supposed to be service and paid out of pocket for Uber multiple times for vain. They are always over booked, no loaner vehicles, no availability for appointments or regard for emergency service such as a smell of gas. I do not recommend this location of Mercedes at all, not even for sales which I had just as an horrible experience buying the vehicle from this location as well. The constant lies, the false promises, the lack of communication, and total disregard for my time has made me never want to come to this location because it happened every single time. I took a few days before posting this review bc I wanted to give the manager a chance to call me to resolve but no one has contacted me so since this location as zero customer service and seems to not care, I will be making a formal complaint to corporate. Maybe then they will appreciate their customers.

I had a great experience Leasing and purchasing 2 cars from Stevence Creek Benz and Finance Person was super great

Excellent service advisor! Thank you Mr. Alvarez! True VIP experience!

My experience was fantastic. My service representative was Danny Ho. Danny was knowledgeable, professional and easy to work with. I NEVER felt like I was being taken advantage of like at other places. The work was done in a timely manner. The car was washed when I picked it up. A great experience all around by a team that gained my trust. I live in the Peninsula but will make the drive to Stevens Creek Mercedes Benz for all my future needs.

after the service, I found the temperature control does not work properly. There is no warm air out when turn to 80 degree.

This is our third Mercedes purchased at Mercedes Benz Stevens Creek. (1985-2017) We return for all the outstanding reasons starred above AND working with John Stansbery, the BEST Service Manager ever!

Susan was created an exceptional experience for me - perfect form of excellence in service! Thank you so very much for the care and thoughtfulness - and the great work done on my SLK!

Although my car is a 2004, staff always examines it thoroughly when I take it in for its scheduled check-ups. I am impressed at how organized everyone is which results in quick service with limited waiting for me. Thank you!

Great experience buying our new 2018 GLE350 / our sales person, Daiby Fuentes, was the best! He had a lot of patience and did not pressure us into anything. Ask for Daiby, for First Class Service. We special ordered and picked it up yesterday; what a nice car!

Team was great for the service. Great job feedback that is not a reflection on the team that helped but an issue. Our car had a recall for an airbag replacement, when I asked if the recall was done while in for the service the answer was No. the answer was the airbag wasn't available - I found it odd to inform us of a recall and then not have the part ready when we come in for a service appointment. The stars is a reflection of the recall situation

trustful, good qualities, good services. I am satisfied.

Jake has an impeccable customer service. Highly recommended!

Mercedes SC is a bustling dealership. It took almost 3 week just to get a service appointment. Once there, my Service Manager Susan took great care of me. While expensive, they have good service.

Greate purchase experience! The agent is awsome. Definitly will recommned to my friends.

The best place to purchase your new or certified preowned vehicle!!!! Best place to work as well!!!!

Always a pleasure having my car done there. The service personnel always try to make the experience good and the outcome what we would like to happen

Took my car for maintenance. Jake did a great job and was very clear explaining the services.

Excellent experience! The sales is very friendly and enthusiastic. I enjoy the deal with them

It has been a pleasant experience with Jake as my Service Advisor.

We went there to test drive GLC, then the salesman was aware that we had already test driven GLC from another showroom in San jose.(During our first test drive,we felt jerking at the rear seat that is the reason we decided to test drive again.) His attitude was rude .He was asking questions like Are you serious about buying, what is it that you want to check by test driving it again? Come on.If a customer is not serious about buying, why should he take an appointment and come back to test the same vehicle again.In Fact thats the indicator that the customer has some interest in that vehicle and is serious about buying it.Anybody who is going to spend 40K has to think twice and rule out his doubts before before buying such expensive car. We did not ask for numbers, even before that the salesman's attitude was wrong. We were annoyed by this wrong approach. You lost a sale.

Took care of me immediately. I was in and out of there quickly. Customer service is the best.

I visited their service center couple of weeks back for factory recall. On-site service was good and I was helped well in person. I was also reminded about my first maintenance service due and was informed about the charges at the time. A day after, I had e-mailed few questions on Oct 9 regarding the maintenance service for which I am still awaiting replies. Since I was informed that I will have to bear the maintenance expenses if I delay service by more than a month, I am concerned any delayed response would be costly

I had a service for repairing and recall

Very poor courtesy, neither the person at reception knows to be pleasant nor provides correct information. Service adviser does not even care for what customer is saying or expecting, may because it was a prepaid maintenance!

I am extremely pleased by the customer service experience provided by the management team and the sales team at Mercedes-Benz of Stevens Creek. I lasted a long time looking for the right vehicle, and I found it and obtaining it was a very painless process. The team had the right level of expertise to guide me through the process of getting my first lease vehicle and getting everything approved. I will sure recommend this location for any services or sales. Will definitely continue with this group with future sales

I tried to call the service department over 20 times on different days and all they do is either transfer me to another line or just never pick up. the ones who pick up keep on saying:"I don't know anything i just make the appointment." they have horrendous service department. You will never get acquire any useful information

Charlie was extremely professional and Matt explained the work performed and how I can ensure proper functioning. Awesome experience!

Always a great experience! My service Rep John Stansberry always goes above and beyond to provide excellent service!

Holding a foreign driving licence I was trying to buy my first car in the US. I had walked into many showrooms but as soon as I entered the benz showroom at Stevens Creek - the atmosphere and the customer support was so smooth that you felt that if there's a car you should own this is it. I was then mapped to one of the best Salesman, I've come across - Manny who made it such an amazing experience! Thank you team.

great experience, I will definitely refer a friend.

My service experience was adequate but not stellar. Jake Tran, my service advisor, was knowledgable and attentive, but certain outcomes left a bit to be desired. Ever since I owned the car, I noticed a pulse in the tires. After three days in service, the technicians determined that the alignment was fine and diagnosed the problem as occurring due to cupping of the front tires. I have had the car for only a few months, and according to the manager, the tire warranty period had already passed. They offered no explanation as to the cause of the cupping. He offered me a 20% on new tires--yes, replacements after only 8K miles--but I declined because I knew they would charge the usual dealership-inflated prices (no pun intended). Now I have two options: tolerate the pulse until the tires wear out, or buy new tires. Neither option is appealing, and neither was my service experience.

Danny Ho is really an excellent manager. He not only got all the paper work done in a very short time, but also reported me the problems of my car during the service in the shortest time.

always quite good. always quite good.always quite good. always quite good.

After purchasing my vehicle I'm unable to receive a response email or phone call from the salesman. The dealer still owes me a key and manuals.

The only thing I was not pleased with was the length of time it took (over a month) due to the unavailability of parts, despite the car only being ten years old (I wouldn't expect these parts to only be used exclusively on my model -- CLK550). But the work itself seems to have been done well.

Troy is a joy to work with. I feel my car gets good updates and my service is always wonderful.

Sales people are nice. I had a great experience. I would love to recommend this place to my friends.

It was my first time to buy a Mercedes C300. Before going to the dealership, I quoted online and got the response very soon. ( quote same day in an email.) The price is competitive as compared to other bay area dealerships. Good environment and friendly agents. Fast processing time.

Excellent Service except the Buying Process takes to long. We ordered new car and it took 3 months for delivery. We spent a total of 5 hours at dealership paying and taking procession of our new car. This process should NOT take this long.

Best experience I've ever had buying a car! David explained everything I needed to know and more before I even test drove it. All of f the staff is amazing and helpful. Financing is never a fun a part of the experience, but I had a great experience here also. No pressure! Felt like I understood everything and no one was trying to pull the wool over my eyes. All in all a great experience! I can't imagine buying anywhere else!

As usual my Service Advisor Susan Sulimani did a great job.

my advisor Joseph is always above and beyond service.

I was needing a replacement for a vehicle I wrecked. The whole team at Mercedes Benz Stevens Creek was amazing. They knew exactly what I wanted, and what special needs I had, and they went above and beyond to accommodate me. I love the vehicle they found for me! I definitely recommend everyone to give them a try.

Made to wait for half hour for a sales associate to attend to us. Keep some free time if you want to visit here.

It was a good experience, the dealer was very friendly and buying used car was so simple and easy to understand.

A day completely wasted. Never experienced a worse service before. I went there to buy a E300 today, and we had a few preferred colors and configurations in mind. After spending more than 2 hours in the showroom, they showed me a car that somewhat matched my preferences, I test drove that. The salesman showed me another car that we liked, and he promised me that the car was available for pickup the same day. Because of another engagement, I had to leave at lunch time, and we had another appointment in the evening to finalize the deal. The salesman even sent me an email with the detailed configuration of the car we liked. When I went there in the evening (I took a Lyft because I wanted to drive back the new car home), the salesman told me that the car was sold to some employee already and he didn't know. What a shame. It is perhaps true that the salesman didn't know, but either he didn't do his homework right, or the system is so inefficient that he couldn't find out. Overall, I wasted my whole Saturday on this and I would think twice before dealing with this dealership again and would certainly not recommend this to others.

We used their car service for the past 3 years and it's getting worst. They aren't professional at all. We went for our 60K maintenance service which costed us nearly $1400 and they couldn't even rest our tire pressure and it was still low tire pressure. Susan the service department representative made up tons of excuses every time and wasn't even apologetic as if it was my fault that I should bring the car back again. Seriously if you pay this much and get this kind of treatment and service you might as well find somewhere else.

Overall, great experience with the dealership. We were not able to get shuttle service that day but they were able to provide us with a loaner for the day.

Great costumer service Samy and Omar are the best we feeling in family when we bought the new car with them thanks Mercedez Benz

Scheduled an appointment with Rasty Kuruc. Arrived on time, was received immediately upon arrival, given a loaner, and out the door in 10 minutes. Repairs were perfect, the car was washed and vacuumed, and the wait to exchange the loaner for my car was minimal. Top drawer service--fantastic job.

Joaquin at Stevens Creek Mercedes is the man! I got my Mercedes on Sunday and the process was very smooth. This is a great dealership! Joaquin was very helpful and did his best getting me everything I wanted in a vehicle and more!

Should have had two keys, I contacted 4 people from salesmen to gen mgr. to try to get seconds key. I have had no phone calls returned by anybody. Extremely disappointed

This store makes feel assured to send my car here for service.

Excellent buying experience. I worked with Melissa Leone in sales and she was able to find me a 2011 model in my price range. I love my new Mercedes, feels smooth and built solid. I would recommend this dealership to anyone who is looking to buy a used vehicle. I still can't believe I could afford to buy a Mercedes!!

Could not be any more pleased.Joseph was just awrsome.He communicated clearly and in a timely fashion.Followed thru on every issue and made me feel comtorable.

it was okay.

Charlie Fish is a very good service advisor.. been with you for many many years.Have been pleased every time with service and friendly manner I'll be back

Bought my car 3 years ago from this team and have never experienced such attention, care and service for customer and car. It is and should be the Benchmark for all customer service across industries. Rasty is my service lead and it's like seeing a trusted friend whenever I roll up. Friendly, prepared, informed and just nice, good, caring people. The Best!

Went in. Dropped the car and picked up a loaner. Next day dropped the loaner and picked up my car. As easy as that.

The service team was accommodating and thorough. ?

Couldn't be happier with the service i get from the fantastic team at MB of Stevens Creek. special thanks goes to sales manager Mr. Manny Kooner and Omar from finance department who were extremely kind and patient and answered all my questions. strongly recommend!

My service advisor is perfect for my needs. I am not tech oriented. He understands that and is always polite and helpful.

Excellent! Good service!good car! Everything is wonderful!

Making appointment was a nightmare. I got bumped twice from one advisor to another one, and from one time slot to another even I received the confirmations. Felix, the third advisor, was a great help, and so was the shuttle driver. I would give these two guys 6 stars.

Kamil Beiteshagh was very friendly and helpful. Easy and fast processes.

My husband Andy took our car in for scheduled maintenance recently. As our regular service adviser was off that day, Mr. Jay Falkner took over and saw to it that the necessary work items were done expeditiously and to Andy's satisfaction. Andy certainly appreciated Mr. Falkner's courtesy and professionalism. In fact, this has been our experience for the past several years with our regular service adviser, Mr. Troy Schalk, and prior to him, Mr. Justin Gray, who have always taken good care of us.

My 2006 Mercedes Benz S 500 developed an issue with the central locking of doors, had intermittent issues with Keyless Go and driver and passenger side doors lock actuators not performing. Dropped the car in with Todd, the Assistant Service Manager on July 15th, got a loaner car and although the process took a bit longer than I hoped for, but the end result was very satisfactory. Todd was excellent in communicating with me every step of the way. Called me regularly with updates. Worked out a very good price for the services on parts and labor. He will be my go to guy at this dealership.

Had to wait a while for a salesperson to be available. But after that, the salesman understood what we were looking for and steered us (not pushed) toward the best choice among the cars available.

Very unhappy with the level of customer service i recieved. My husband bought an extended warranty on our vehicle. The CS representative told us that they had the parts that were replaced on our vehicle. When the warranty representative showed up for the inspection they no longer had the defective parts. Cost us $1700

Bad customer service, I went there to buy a car but I was disappointed by their customer service. And left the showroom after 30 minz of waiting.

My rating is mainly for finance department. I had great experience with sales representative and loved the car. After signing the lease, they started asking for more down-payment. They are not clear about their policies. It was really unprofessional to finalize on one thing and then change the terms. The whole process took 10 days and was very frustrating and inconvenient.

Shawn Abtahi was great in helping us find and purchase our 2017 Sprinter 4x4. We love this van! Effortless power in the mountains, and tons of room for the family.

I recently leased a new 450SL convertible from one of Mercedes top sales people at Mercedes Benz of Stevens Creek by the name of Daiby Fuentes. He showed me their outstanding inventory at his location and then when it wasn't just exactly what we wanted he personally went to another dealer and retrieved the the perfect vehicle. Not only that he got me a deal that was hands down better than any other we had seen. I am thankful that Mr Fuentes is employed at the dealership. I won't be leasing or purchasing a vehicle from any one else in the future. I am 100% satisfied.

Thanks Mr. Manny. He is the best sales.

Extremely knowledgeable pleasant and efficient salesperson.

Always a friendly staff, turned in my C-class brake service - told them I was in the middle of moving and they gave me an SUV to use for a few days to help me out. Charlie Fish was very communicative and always friendly !

We serviced our Audi and Mercedes almost in the same week at the respective dealerships. I must say the experience at Audi was MUCH better and smoother. Mercedes did not seem to have loaner cars, did not accommodate or even try to look for a loaner, they seem to want to charge for every little thing, and overall for the amount we are paying, the customer service is sub-par. Our service manager was great and tried to smooth things over, and i can't speak to the service itself as I am not a car expert, but even 3 stars seems being a bit generous.

Marc was helpful in clearing out our doubts.

Thanks a lot for Daniel and Martin who helped me throughout my leasing process - from quotations, to negotiating and finalizing packages and add ons. One thing standing out is the quickness of their responses (by SMS, emails and calls) even when they are off for that day or busy between another client meet. Really appreciate the quality of service and a highly recommended dealer.

Very satisfied with the service received today. Everything went smooth and very fast.

If you need to talk to the service department, GOOD LUCK! It is impossible to reach anyone there and get the service you need.

No Smile or happy faces at 7:30 am.. Waiting for service adviser for more than 10 min, while he was checking his text messages. Loaner department person is very rude and Un -pleasant.

The dealer sold me a three year maintenance plan for twice the Money than that from the official website.

Horrible service when buying a car. My dad and I walked into buy a replacement mercedes after our original one was totalled. When they asked for my dad's credit which he answered truthfully to the agent we were working with told us not to lie. We told them we were honest about the credit and the his boss gave us a really overpriced deal (like 20% more than my friend who walked in the day before for the same car+options) I'm not sure if it was just because we were indians but honestly we just got up and got out of there. On our ride back home we went onto tesla and ordered our car there. Honestly you don't have to deal with their price tactics and disrespect, Tesla labels their price and my experience with them has been amazing

Go there just because it's closer. Nothing special

The service department is friendly and I am happy with the car service.

Sales is good. But their Customer service is pretty avg only. I called up to check my car's paint job status. I was bumped off from each Department - Customer service to Body Shop to Customer service and dropped off. Their Chat support has the worst etiquette. This lady Kristin just drops off on my chat, saying, its not my department. That too, after spending so much money. If you're looking for a good post sale service, avoid them. Manny was good guy. He helped a lot, but his CS Team is not able to back up his good job.

Excellent customer service by the service adviser, contact person on the phone and at the check out. Overall I am very pleased with this dealership

intended to get a cla250 for the advertised lease deal instead they play the classic bait and switch we dont have that car but heres another for $10k more whats the big deal just buy it. no games at bmw so i got a 2 series from across the street the same day. i think this is a good dealership so im going to view my bad experience as an anomaly. maybe ill come back in 2 years at lease end

We bought 3 cars from MB of Stevens Creek since 2004 and used their service department for 99% of the work. Service have been outstanding from day one. Totally trust my advisor, Danny Ho regarding recommendations for repairs and services. Very important considering how expensive repairs on MB can be!

Our service rep Jay Faulkner is & always have been the best. Jay is very detailed & meticulous whenever we bring our car in for servicing. He takes responsibility to ensure things are taken care of. He is professional & courteous excellent customer service thanks

Mercedes-Benz of Stevens Creek has always provided smooth and professional service. Having been customers for so many years, we've witnessed how this dealer has continued to raise the bar of customer care. We won't let anyone else service our CLS 550; our service rep. John Stansberry is always ready with candid, spot-on advice. We've been spoiled.

Great while the car is under warranty. Your wallet will be happier elsewhere thereafter.

Overall very good. The only problem occurred when the car was ready. I had to stand in a long line for the cashier, then, I couldn't find anyone who knew where the car was.

Jim was very helpful, approachable and professional, overall amazing experience leasing a car and Jim was able to answer all our questions and cater to our needs, would definitely recommend.

Rusty and the staff were fantastic. Came in for service and they found a major engine problem. Furnished with loaner car and was updated on repair process. Excellent service

Service advisor called several times to update me on the status of repairs for my car.

Great reaction time to a request for service, with available loaner car for that day.

Very Good in all aspects. And I mean it. It was great.

Engineering On My Mercedes S550 is terrible. At 45,000 miles and 4 years, with my warrantee just expiring (conveniently for the dealer), I had the car serviced and found out the motor and transmission mounts needed replacing! Cost $1,800.

The stupid porter raced my car through the dealership n trashed my car, loud music blasting n it smelled n my paper was thrown all around horrible services ever.

This is the worst dealership in the Bayv area . Please DO NOT TAKE YOUR VEHICLE HERE. Starting from the Management in the Service Department all they care is to sell you, things that you, don't really need. I, have an SL-550 i took my vehicle there for a Convertible top issue, I paid about $2000.00 the technician that worked, on my vehicle left a loose panel loose, during time that i use my top, the panel came off and when i closed, the top it got cought with the hydraulic trunk area, which broke a cable, and now they want to charge me, $1370.00 dollars, i definitely think i, shouldn't be responsible, for the negligence of their technician, since they install the panel back together for my top. I , tried to explain the situation to the SERVICE MANAGER and he seemed, to back up his technician , and said that everything he did was fine. PLEASE DO NOT TAKE YOUR VEHICLE HERE STEVENCREEK MERCEDES BENZ DEALERSHIP! !!!!! The Worst Service Department in the Bay Area !!! Crooks, Thieves, No customer Service Satisfaction !!!!!

my experience at Stevens Creek Mercedes-Benz service department has been the worst in the Bay Area. I have an SL 550 convertible I took my vehicle for a top issue, I ended up paying $2000 once I started using my top again, one of the panels from the inside of the top fell off and got caught between my trunk and the hydraulic system of the top causing to break a cable. Once I took it back to the Service department they had advised, me that I needed to pay another $1370 to fix the broken cable that was caused by their technicians negligence for not installing the panel right the first time. I have reported them to the Bureau of Automobile of California. All this dealership cares is on how much money, they could make of the customer. please think twice about taking your car to get service at Stevens Creek Mercedes-Benz, terrible customer service they are a bunch of crooks, thieves, ect.

Kamil Beiteshagh is excellent, the rest of the experience was disappointing.

I had been looking around for a vehicle for a while and not able to find anything. Then I had finally found one that I liked here. I made an inquiry online and Gurwinder got right back to me and invited me in to test drive it, So I did. Mark greeted me when I arrived (Gurwinder was busy) and was very helpful. I went on a test drive and it is a beautiful vehicle. I did not waste any time and bought it right then. the sales process was great as well. the best overall experience that I have had buying a car.

Excellent organization of all service aspects from setting service appointment through loaner car return and paperwork closure.

Danny Ho is a true professional. Fast, efficient and dependable.

First and foremost, I apologize for writing this unprofessional review about Mercedes-Benz of Stevens creek. I should have contacted them first before writing the review, maybe the items was accidentally removed while the car was in a wash and detailing. Mark Aaron actually went the extra mile to make sure I got what I wanted and happy with my purchase. It is a great car, my daughter and I love it. Mark found the items and shipped them overnight to me. Once again, sorry for the unprofessional review, but a big thanks to Mark for helping me purchase my dream car.

I have bought and serviced my Mercedes here for at least 25 years. I couldn't trust anywhere else. Troy Schalk takes care of me and my car from beginning to end.

overall great. in the market for a new car, and will definitely consider them.

Great service Would recommend this dealership. xoxoxocoxoxoxoxoxoxofoxico

Car was left in the heat of the day, returned dirty

My service contact, Charlie Fish, was very professional and courteous.

Jay Falkner is an excellent service advise with honest opinion.

Nothing against the cars, this review is strictly regarding my experience with Mercedes-Benz of Stevens Creek in particular. When I had questions regarding my vehicle I would call and leave a message and not receive a call back. When I had questions about my options to purchase my current vehicle or get into a new Mercedes I did not receive a call back. When I brought my girlfriend to this dealership with a blank check to purchase a vehicle in full, there were no sales reps available to help us and the front desk was less than welcoming. Mercedes makes great cars, I would advise finding a great dealership- unlike MB of Stevens Creek

Friendly, helpful and committed to getting Job done right.

Spent a couple days at surrounding BMW dealerships with the goal of procuring a convertible - several hours at each, actually. Experiences at both were reasonable. Before making a final decisions I decided to stop over at Mercedes-Benz of Stevens Creek. I was immediately greeted by Kamil Beiteshagh whom was friendly, inviting, and completely no-preasure. Approximately 15 minutes later we shook hands in what I believe was truly a fantastic deal on a car that I absolutely love. It would be unfair to generalize regarding quality of Mercedes-Benz vs BMW, but I can whole-heartedly say that DO NOT buy either without evaluating both. The overall comfort, safety features, performance, driving experience, and value - coupled with a great no- pressure sales team (including an extremely personable manager and finance department). As an added bonus the car is also quite beautiful and honestly never considered this brand. Though I doubt I would be unhappy with a BWM I would have truly missed out if I didn't make a chance stop at Mercedes-Benz of Stevens Creek and run into Kamil Beiteshagh. Thank you Kamil and the rest of MBSC.

Marvin Siquig was an amazing sales person that sold me a car 2 years ago in 2015. Unfortunately a drunk driver totaled my CLA 250 and was forced to purchase another vehicle. Miraculously I ran into Marvin again at a new location at Stevens Creek California and he was more than helpful for the 2nd time in 2017. I am extremely pleased with the service he had provided and will continue to come to Marvin as long as he works there. I've met a great sales person and built a great relationship with him. Definitely one of the top sales associates at Stevens Creek. Marvin Siquig -Jeffrey Wilson [contact info removed]

My experience was good. Eventually, I bought a car in less than 5 hours.

Jay was a very nice gentlemen and did try as much as he could to help me address my concerns upon arriving at the service department. The service department is large and wide open which lends a sense of ambiguity to it and not a refined feel as other Mercedes we have been to in Westminster Colorado. Although my visit was challenging due to coming from another state Jay did try to help make this as smooth as possible and the issue was resolved in 1 days time. I was truly disappointed when we picked up the car and the car was "washed" but just as dirty with water spots all over it, the tires half cleaned and shined. Only one side of the car had the tires shined the other did not at all. The outside look like it had sat by a sprinkler system and that was called clean. The inside was not even touched, there was not even any paper floor mats for when they get in and out of the car. The car looked so bad that other customers waiting for their car said how it was a great car but really could use a wash, and this was AFTER it was washed. I did not have time to stick around for a "redo" as my young son was already not wanting to wait any longer. I am concerned if this is how they wash my car how does the rest of service treat it, when I really need something done, is just as perfunctory? The care and effort were clearly on display. Truly disappointing as even before hand we had a rude experience with people that answered the phone when we had questions about if we could bring the car there.

Got a flat on my brand new very expensive tire on my way out of town. Something poked a 3/4" hole right in the center. Took it in to Mercedes-Benz of Stevens Creek and they had me back on the road with a new tire and a clean car in about an hour at no cost to me.

Had my car in for routine maintenance. It was very crowded in the morning despite my having an appointment. I received good service except my car was not washed as promised.

I needed to get my radio 'code' because of a recent change of battery. When I first called, I was given a code, and was told that if it did not work, I would have to come into the dealer and get it set, but that the service would be free. So I said, "Can I make an appointment now, so that if it does not work, I already have an appointment? And he told me, "No, you do not need an appointment, just drop in. It is like a 15 minute process" The code which I was given did not work, so several days later, I called to verify that I could just drop in, or whether I needed an appointment. This time, it was a lady whom I was speaking to, and she said "No, you do not need an appointment, just drop in. It is a 10 minute process". So the following Friday, I took time off from work and went in to the dealer. I checked in with the receptionist, and was told to go to the waiting area, which I did. Half an hour later, nothing had happened, so I checked with the receptionist, and she called to the repair shop. Then she told me, "Sorry, things have changed, and now you need an appointment for that service, and we cannot do it now". Needless to say, I made an appointment for a week later (The earliest that they could do it). So once more, I had to take time off from work. I checked in and they took the car. An hour and a half later, I was told it was ready, and when I retrieved the keys from the Service Representative, he told me that it wold be $95.00 !!!!!!!!!). I explained to him the whole ordeal and I refused to pay.

The best experience ever at Mercedes-Benz of Stevens Creek!

great product....great people could not go to other dealers....

Troy SchalK gave me outstanding customer service for my CLA260.

Recent Service B is a disaster.

John Stansbury is fantastic, honest, trustable, courteous, efficient, and very knowledgeable. I love working with him and feel safe in his hands.

Assessed standard maintenance check and understood special instructions for anomalies.

John did a fine job in communicating with me and seeing the service through to completion.

100% satisfied from the service on my E350 me jack Faulkner is excellent.

very good. I do not appreciate being required to fill in 50 characters on this review

Took my 2015 gl 350 with a "loud squeaking sound when braking" issue over 5 weeks back. Was told that it was a know issue with the model and that the replacement part was back ordered for 3-4 weeks. It's been 5 weeks and haven't heard back. Left messages for the service rep for an update on the status but haven't heard back. Not the kind of service one would expect from a Mercedes dealer. I guess a gl 350 squeaking around all over the Bay Area is a great advertisement for the brand!

Good selection, salesman was not push and our third car from this dealer

poor service

Jim Duffer is the business-(he's amazing) always an enjoyable experience when I come to the dealership! Thank you Jim!

There was nothing remarkable about the service or experience at all. Omar in accounting/finance was cordial and direct, which I did appreciate (however). Although I did not feel any sales pressure, I also did not feel like anyone was trying to win my business either. Also, after driving a considerable distance (almost 400 miles) to view the car, I was kind of disappointed with how I was greeted upon arrival. Once I had the keys in hand, nobody even offered to assist me with any initial set up (audio, bluetooth or key vehicle functions). The most helpful person I encountered while at the dealership was actually an on-sight vehicle photographer (NOT employed by Mercedes-Benz) who was happy to help me set up my Bluetooth (after nobody came out to assist me). The car detail they performed upon purchase was also sub-par. The dash was dusty and there were smear marks all over the navigation unit. Overall, the experience was definitely sub-par to what I would have anticipated it be and ultimately would not recommend their quality of service.

Nice place to get a car. My dealer was Mark and he had tons of experience is selling cars. Mark even helped with my insurance and gave some good tips as well. AWESOME guy and really nice place.

I planned to buy a used auto. Athena Chow helped search for a used car and helped me purchased it. I changed my mind and wanted to exchange for a new car. Athena Chow and Mariah Baqeezada helped me to buy a new car smoothly. They also offered me the maintenance service that I will need in the future. I like the service at Stevencreek Mercedez, especially with the ladies.

Strongly recommend! Jorainna gave us the best customer services ever than any of the dealers. Very nice and helpful. We got a amazing deal for our new Mercedes c class, love in it. Their inventory is also more sufficient than other dealers, could get whatever additional features you want with extremely low price!

Love this place ,always had the best car and best services , would recommend for everyone ..

I was looking fro lease/purchase my first car. I went to BMW, Lexus, Volvo and contacted with many dealers in the Bay Area. This is the great one. Joaquin is a nice sales consultant no matter I am interested in brand new C300 convertible or C300 coupe or a pre-owned CLA250. He understands that car purchasing is not shopping at groceries and people need time to consider. He was patient and spent efforts helping to close the deal. Other people I met in this dealership also behaved in very professional manner and I am very happy to buy a car there.

WHAT A GREAT PLACE!AMAZING SHOW ROOM!!!!CAN I TEST DRIVE PLEASE!!!!

Nice dealer and correct recommendation! I'm really enjoy my driving experience!

I am one of those crazy engineers that love German engineering. I fell in love with German machines in 1961 when I picked up a Porsche 356 B at the factory, and I have been hooked ever since. One caution about a fine machine as that the after sales support, as in service, is extremely important. I did purchase another German SUV brand, the SUV was great, but the service was not what I was used to at Stevens Creek (Smyth). This was definitely a very important factor in what, and where our next purchase would be. We purchased a GLE 43 coupe AMG from Stevens Creek Mercedes, what a machine, and the purchasing experience was as we had experienced twice before, excellent! Our special thanks to Kamal Massoudi, and Mark Arnold for their patience and care taken with every detail. Having had the GLE coupe for several weeks and driven it about 150 miles, I can say that our decision to purchase this particular machine, and from Stevens Creek Mercedes was the correct one! Thank you!

My experience in MB-Steven Creek was excellent. It has abundant cars for the models we are interested in stock. The sales person was friendly and offered a good price.

Easy, friendly, no pressure sales experience. I love my new car!

This is our first time to buy Mercedes Benz SUV at US, for non-native speaker like us, internet sales Jorainna really helped a lot to understand the details of the car. She is very friendly, considerate, and trustworthy. My girl friend and I do really appreciate her help to find a dream SUV for us.

Despite their ratings online, I think the team at Mercedes in Steven Creek is doing a fantastic job to their current and prospective clients. The moment we entered the dealership, we were greeted and asked how they can help us. To highlight, Mr. Hovik, was graciously patient, understanding, and friendly. We arrived at 5pm and left around 9pm, way passed his shift even though we were getting our loan sorted out with their very competent and fast loan advisor, Mr. Kamal. Days later, I had to come back to the service department and my sales rep, Hovik along with the manager, Stan, took matters in their own hand and made sure the process was smooth. Despite their ratings online, I think the team at Mercedes in Steven Creek is doing a fantastic job to their current and prospective clients. The moment we entered the dealership, we were greeted and asked how they can help us. To highlight, Mr. Hovik, was graciously patient, understanding, and friendly. We arrived at 5pm and left around 9pm, way passed his shift even though we were getting our loan sorted out with their very competent and fast loan advisor, Mr. Kamal. Days later, I had to come back to the service department and my sales rep, Hovik along with the manager, Stan, took matters in their own hand and made sure the process was smooth. I would definitely recommend anyone, who is seriously considering to buy a car, to visit the team and experience a great customer service!

It is my first time to buy a car. They are very patient to answer all the questions. Very good service!

Went their for test drive. place is okay

Excellent sales experience. Fatos was a great help. Simple transaction. Internet price. No hassle.

Overall Experience was great, Diana Than was very helpful and we converged on a price pretty soon. She was pretty engaged throughout the process. Highly recommended sales professional.

Worked with Bill Infald. He answered all my crazy questions and had me in and out of financing in no time at all. Now i'm driving by the gas pumps laughing while i'm sticking it to big oil!

We stopped at this dealer just to check out the GLE series and see if it was in fact the right replacement for my 18+ year old ML320. Athena Chow greeted us and proceeded to show us a couple different models. She was patient and accommodating as my husband calculated whether one might fit in our garage, if the cargo space would hold four garbage cans of mulch (he's a master gardener) and more. Though we hadn't intended to buy that day we really liked the GLE and I was definitely due for a new car. Still love the ML320 with its 184,000 miles but just need and want all the fancy new features available -- especially with two grandkids. The Presidents Day Sale was going on and it was my birthday --- which got us an extra discount on the estimate Athena had put together "just in case" we decided to purchase. Though we had planned a brief stop on our way to a birthday lunch, we ended up with a test drive and serious interest in buying one of the models on the lot. There is nothing fast about all that goes into the actual purchase transaction but Athena kept things moving and kept us informed -- and even got some pizza for husband who doesn't like to miss meals.... Everyone we dealt with was courteous and professional throughout -- and I'm very happy with my new car.

The Manny, my sales person and I had been communication via email for three weeks. He is an outstanding person and I bought a Mercedes from him. The sales process was excellent. However, all went very bad when the finance person got involved. He was very obnoxious, rude and belittle me. I had a preapproved letter from the Credut Union, however, he wanted me to take his loan. I wanted to keep what I had. He would say, " what is wrong with you can't you see my loan is better". No thank you, I will keep what I came with. This interaction was like a Timeshare interaction. The finance person continue to belittle me. I took a strong position and informed him I was happy and will not change. When the fianace person stepped out I shared with Manny what was happening so he spoke with finance after which we completed the final paper work. Sales person Manny, was outstanding and I recommend him however, beware of the obnoxious and rude Finance person.

Hovik was an amazing person and sales executive. He found me the car I have been looking for, for 3 months in 48 hours. He is super attentive and respectful. The finance team and GSM were super helpful as well. I will buy my cars only from this dealership.

Giovanni was great, provided stress free service through the whole process. We will definitely be back! Once again thank you!

Donesh, Best of the best, brilliant understanding of Mercedes Benz cars. Five star on all things related to the MBZ. Excellent with people...makes a very good impression on all who are around him. Nora ...brilliance shows on her understanding of MBZ product. She great!!! Makes you feel like your the only one in the room. Andrew

Thank you to Kamil and the rest of the team at Stevens Creek. First class service!!!

I had nice service provided by service department.

Great Experience buying my first Mercedes. Kamil and Kamal were extremely helpful in making my purchase smooth. I would recommend this dealership for sure.

From the day I came in to just take a test drive to the day I got my new car, Gurwinder was always professional, courteous and informative. He promptly responded to any of my questions and concerns. This is truly the best experience I have ever had at a car dealership. The deal I got was amazing: All my friends/family were totally impressed with my experience at MB of Stevens Creek. It isn't often that sharing a story about a trip to a car dealership is inspiring or makes one feel appreciated. Everyone was courteous and I felt as if they were truly trying to help me drive home with a Benz. I have to also thank Stan, the sales manager who really took care of me. He went above and beyond to make it happen. And Kamal, the financial services manager was extremely friendly and helpful! I was lucky at every step of the way. I highly recommend anyone looking for a Mercedes to go to Stevens Creek if you want to be treated honestly and with respect. The team there made my experience the least stressful and most enjoyable ever!

Calling the Parts Department at 9:15 a.m. they claim they open at 9:00 a.m. but I couldn't get a hold of anyone in Wholesale or Retail. Called 5 times since 9:05 a.m. trying to get a price for a customer. And nobody couldn't answer the phone ? Very Unprofessional.

Great sales team, kudos to Gurwinder and Stan! Excellent and knowledgeable technical team, thanks Erik!!

My husband and I bought a used Toyota Tacoma. We found it via AutoNation, and Mercedes-Benz was very responsive with respect to my many questions about the truck, and sent me a great electronic information package with all the particulars. We set up a convenient time to stop by and test drive it, and decided to purchase it. AutoNation has a set price policy with their used cars, and it was a fair price, so no haggling was necessary. BUT, we had to wait over two hours just to write a check and get all the transfer paperwork signed. Two hours to pay cash is no bueno.

The service was done properly and on time, good communication with the advisor.

My experience at Stevens Creek Mercedes Benz was wonderful! The sales staff to include: Fatos, Dushkan, and the sales manager Stan were excellent and went above and beyond to help me in the purchase of my new 17' C43! I would definitely recommend this dealership and the sales expertise of Fatos to anyone who is looking to purchase a new or used Mercedes!!

they moved heaven and earth to find us our specific package, top notch professionalism from the whole staff - sales reps, sales manager, finance, product. will absolutely do business with them again thanks giovanni, dusan, and stan

If I could put less then one star I would.. Very poor customer service. I went to this location today and I was talking to a sales representative by name Jas and I was deciding between two cars ( it was my first time in mercedes) and I wanted to receive few different options. The representative was probably new and he always had to go to a manager to check on deals. After 30 min the manager by name Samir came in and told me "listen I won't go back and force with you. You first decide what car you want and after I'll talk to you" Truly I was shocked.. I never saw so rude associates. How can I decide what car I'll buy without seeing the full financial description. I will never go to this dealership again.

I had a great experience shopping for my car with Danesh.

Great customer service from Mantej Kooner and Slava. They accurately answered all my questions, and were never pushy through the whole negotiation process. Awesome dealership, highly recommended!

I bought a used car from Mercedes Benz Steevens Creek dealership through Slava Aprelenko. Overall good experience.

I recommend the sales Charlie who is the best!I bought a new car from this dealer,and I drove it to North star last weekend.I like the car which is amazing.

They stand by their word and make sure you leave happy! Hovik and Omar make a great team. I got my car with all the amenities in less than 3 hours. They rolled contracts, gave me personal coaching on the car and made sure i have everything before I left their showroom. They focused on me rather than their sales and won a customer in return!!! Go to them for the best deals.

My new GLC 300 is now parked in the garage after having an excellent experience with Mark Arnold and Samir Karimi of MBSC. I've worked with both of them before, and, in 36 months when this lease is over, I will MOST DEFINITELY work with them again. Mark found the car I wanted, and working with Samir gave me a price I couldn't say no to. From the test drive, to the negotiating to working with Kim in the finance department, acquiring my new car was painless, and dare I say, enjoyable. Anyone who's looking for a new car would be well advised to call Mark - he's the anti-salesman car salesman and a true please to work with.

First Mercedes-Benz purchase was an amazing experience! If you are looking to purchase in the bay area, visit the dealership in San Jose on Stevens Creek Blvd and as for Mantej (Manny) Kooner. Manny is top notch and very professional.

Excellent services provided by Samir Karimi, Yoarinna Yao, and Steve Fang on our purchase of GLE 350. Staffs are friendly and accommodative.

I came in today with my friend's amazing leasing deal hoping MB of Stevens creek would match. The sales person(Hovik) approached to me. I did not even request to see the car nor test drive. I said "if you match the deal I have here, I will get it". So he brought me directly to the manager who he thought could make this happen. The manager name is Samir who was pretty cool at first. He checked my deal, and matched it. Here's the important part. A $4,000 security deposit was part of the deal. I asked Hovik, he confirmed the $4000 is all for security deposit, not a dime is down. I then asked Samir, he confirmed the same. I then again asked Hovik to make sure it is true for the last time. So Hovik went to Samir, and came back with the same answer "all $4000 is for deposit only". We then moved into the purchasing process. All paper checked fine. But when I was just about to sign the very last document, I noticed that it states I only have $2500 for deposit, and $1500 for down. The manager Samir came in, like nothing happened, said "what's going on?" He wouldn't even admit what he originally promised and say "no conversation". Don't get me wrong. Even with me paying $1500 more. It is still a good deal. It's the attitude I am having problem with. You could've easily admitted that you made a mistake(if there was one) and still earn my business. However, he chose the other way. I guess MB of Stevens Creek is the biggest dealer NA, so they get to trick/lie to customers like me. Worst buying experience in my life. Please be careful and read every single line in your documents.

Another fabulous experience at Autonation! Mr Spencer once again took care of everything; I cannot imagine having an easier car buying experience. Highly recommend!

Smooth and easy process in buying new car at MB of Stevens Creek. Especially Bryan Tu was great, he was very friendly and kind.

Jorainna is great! Nice and being so considerate. She was introduced by one of my friends, who also purchased a new car from her :)

My experience was one of total professionalism. Tony Spencer was completely knowledgeable and accommodating in every way. When I left, I knew enough to make an informed decision about my purchase. This is my 5th purchase from him and am always delighted.

I worked with Hovik and he was most helpful. I would use his services again and give him a thumbs up.

I love my car and was treated very well by all of the staff at the dealership

They are very efficient and very professional. Usually I don't have trouble getting an appointment quickly with the loaner car, but this last time they didn't have an appointment that included a loaner for almost two weeks. I'll just remember this and schedule earlier next time. Overall I highly recommend.

Jorainna was great to work with and my wife loves her new Mercedes Benz GLA 250. We did our home work and Stevens Creek Mercedes was competitive from the start with their no haggle pricing approach that takes a lot of the irritation out of buying a new car.

Reliable service, as always, prompt and courteous.

Mercedes-Benz of Steven Creeks is the best dealership in Bay Area. I ordered a customized 2017 C300 with sports package and included several options. My salesperson Mark Arnold is a very polite and patient gentleman. He helped me with the options in building the car and answered my subsequent queries . I would strongly recommend Mark.

Geoffrey was great and made the process painless. Highly recommended.

I search through all of the MB dealers in the San Jose area and settled on MB of Stevens Creek both because of the price and because of the professional service received from Va Mo (sales), Kamel (Finance) and the Sales Manager: Stan. Be sure to give MB of Stevens Creek a solid chance to sell you a MB! If for any reason you are not pleased, talk to Stan the Sales Manager. He is approachable and helpful!

Great service experience with Jake T. in Mercedes-Benz of SC. He is very responsive, offers great recommendations, and only suggests things that are really necessary regarding to my A5 service. Even though the maintenance was not done within the told estimated time, I will choose to come back again.

excellent experience. would definitely return for service ay Mercedes of Stevens Creek.

buying the car was made easy and the timeline was streamlined. it was a no stress non pressured great experience.

Fantastic service. I went in on November 30th around 4pm. Kamal was fantastic and helped find a car that met all my needs. I had to wait 45 minutes for them to bring the car from their warehouse due to traffic and Kamal stayed and conversed with me the entire time. Kamil in finance was also fantastic, offering restaurant suggestions while we completed paperwork. Overall I had a wonderful experience buying my first Mercedes :)

The Mercedes-Benz AutoNation dealership staff was the most accommodating compared with Audi, and BMW on the dealership stretch along Stevens Creek. The staff was courteous and calm even when the dealership was quite busy which can't be said for the other two previously referenced dealerships. We requested to drive two vehicles (C-300 and GLC-300) and were granted that opportunity with absolutely no hesitation while the dealership was busy. The second visit to the dealership felt like an extension of the first. We were offered the chance to drive the vehicles again but we decided to talk numbers for new, leasing, and certified pre-owned C-300s and GLC-300s. On the third visit, they were just as courteous as before and they walked us through the leasing protocols for our 2017 C-300. The experience was fantastic. We had Geoffrey from Sales and Kim with Finance.

Found the 2014 ROSSO CPO CLS550 from cars website and reached out to the dealership-MB of Stevens Creek. Got the response from them immediately, the salesperson Martin Do is very proactive to schedule the test-drive with me on Saturday. On Saturday, he explained all the questions from me very patiently and allow me to drive extra miles on the freeway, more importantly, he did not exert any pressure on me and let me make the decision all by myself. The car title is very clean and price is very decent, entire car is in the very good shape and flawless. Finally I decide to purchase it on the next day. Thanks Martin for the great assistance to make my entire experience on auto-hunting and purchasing so comfortable and enjoyable.

Eddie is Very nice and provided us a very good customer service and passionate about his job and very friendly . Will recommend him . And five star for this personality thanks again Eddie . We r enjoying our new car .

Stopped by MB of Stevens creek to touch and see a sprinter.Shawn Abtahi was very pleasant and thorough in showing us a cargo sprinter.Took us to their secondary lot where we got to give it a test drive. No pressure. We went home and compiled a list of packages we would like. A few days latter we called to see if he was in and then went to the dealership with our wish list of options. Turns out he had a recent cancellation of a 4 wheel drive high roof cargo sprinter in the short wheel base. It did not take much thinking or conversation with my wife to start the process of buying the sprinter.We intend to make it into a RV. The process was easy. Both Shawn and Goran Muftic, their loan paper work expert, were easy to work with.

Excellent sales and closing process experience provided at MB of Stevens Creek when purchasing a 2017 GLC300 Sedan. Follow up customer support readily provided upon request.

I am really impressed with Diana Than with her courtesy, enthusiasm and professionalism. My wife and I came to the dealership last month. We wanted to check out the GLC300. She was in the parking lot and talked to us to find out what we need. Brought us into the dealership to have some great coffee and took down our info. The SUV was a hot seller and there was no vehicle available for test drive. She called a week later about a GLC300 just available. We test drove the vehicle and liked it. She didn't pressure us to buy it. She would contact us again when the right color becomes available. But as it was a barely new car with 1,000 mile on it, there as a $2,000 discount. We decided to take delivery on the spot. Diana was helping us to get the process going and getting the car prepped and gassed. The sales process could be a lot faster though as we spent almost 5 hours at the dealership. She also got us discounts for the accessories and ordered us the owner's manual which was missing. She was responsive and helpful in getting us another spare key without us asking. Nice work, Diana.

It will be an understatement if I say that my experience with mercedes of Steven creek was just unpleasant. It stated well. I drove from Carmel to check out pre-owned car, liked and we agreed that we will close the deal next day when I get my trade-in car. At about 1:30 PM we finalized on the details and I was waiting for the updated purchase order and financial papers. At 3:30 PM instead of expected paperwork, got a note that the vehicle was sold 30 min. Be aware that you might waste your time with them and at the end will get "unfortunately" note. Buy your next car somewhere else.

My salesperson Eddie Peregrino and the general manager Lenny Witana went above and beyond my expectations to help me purchase the right car for me. I love my E350 sedan! Their attention to detail and customer service was phenomenal! This is the best experience I have ever had at a dealership! I am a thankful and happy customer and will always buy my cars at Mercedes Benz of Stevens Creek!

We has a fantastic buying experience with Marvin and his manager Stan at Mercedes Benz Stevens Creek. Before we stepped into the dealership, E400 convertible was not on our top list of buying options. Actually BMW and Porsche were our favorites to buy. It is the way how Marvin and Stan treated us changed our mind to buy an E400 convertible instead. Marvin and Stan were very thoughtful, courteous, friendly, and resourceful in the whole purchasing process. It was such a pleasant buying experience with them. We will strongly recommend our friends to buy cars from them. Omar was very helpful and friendly, too in processing our financial papers and recommending warranty packages.

I bought a GLC 300 from the Stevens Creek Mercedes Benz. My sales associate, Grace Wong, was great! I am so satisfied with the price! And the car is excellent!

Jim was extremely helpful. He was very professional and took time to explain everything to me. I truly recieved 5 star service. I definitely recommend going to Mercedes of Stevens creek.

Jim was extremely helpful. He was very professional and took time to explain everything to me. I truly recieved 5 star service. I definitely recommend going to Mercedes of Stevens creek.

I initially exchanged communication based of a car I saw online. They were extremely responsive and made the process of closing the deal a breeze. I recommend Jorainna and Steve Fang .. Overall I got what I needed and the attention was spot on

Sales representative, manager and finance staff are very professional and courteous, they have fulfilled every request I have asked and my new car purchasing experience was excellent, I'd recommend this dealership to anyone who wants to buy or lease a Benz

Stevens Creek dealer has great sales like Danesh Ghiasi, professional, knowledgeable and SUPER patient! We are very satisfied with our recent purchase and would go back to him for future cars.

Very pleasant buying experience. Sales person really tried to meet with price.

I had some curiousness about my new 2016 GLE 350. Made appointment with Charlie Fish, and he was absolutely professional about educating me. He also spotted minor issues and fixed ot promptly. Highly recommend him.

Excellent service they did a good job I would recommended this dealer to a friend

Very good. Easy online booking and kind staff. I got my car within same day. Everything is perfect

My Toyota and Bentley have never had electric window problems, but on my Mercedes E350 the window would not roll up. Cost $1,200 to fix what was clearly Mercedes quality manufacturing error. Shameful to charge client for your supply chain problems! I've always owned Mercedes for 30 years, and the quality is no longer highly rated when your mistakes become our cost!

Very convenient to have a service department that is open on Saturdays. Great and prompt service. Much appreciated.

Danny Ho makes it a great experience to Service my car at Mercedes Benz of Stevens Creek. I trust coming there whether for purchase and or service.

We just bought a brand new AMG GLC 43, and we love it! The service and expertise at Mercedes Benz Stevens Creek simply outshines the service of nearby dealerships. From the salesperson to the used car manager to the general manager to the finance advisor, we were treated well and felt that everybody actually cared about us. To boot, we traded in one of our cars, and we were happy with the price that we got and the ease with which the transaction took place!

I'm very proud to always have Great experiences when having my Mercedes serviced. Staff has gone out of their way to make my experience a Great one. My servicing representative and Servicing staff/customer service has always been very kind, helpful, and informative. Thank you!

Fantastic Service! Charlie is always there to take special care of me.

We went down to San Jose from San Francisco and got our CLA there! Very nice and professional services! Special thanks to our sales Diana, finance guys Goran, and our service guy Jim! It's a much much better dealer than the sf Mercedes(rude and suck big time!)

Excellent service! Came here after sub-par customer service at BMW and Volvo. From the moment we entered the building, we were treated well. Slava was fantastic and the entire situation was very low-pressure. Best car purchasing experience we have ever had!

As always, our experience with this dealer was very pleasant. It was smooth and efficient.

Nate Jones,.. Thank you for replacing my tire. Very professional.

I want to thank Eddie Peregrino and Stan Mojaisky for an amazing buying experience! When a woman shops for a vehicle...Staff has to be extremely patient and professional! And that's exactly what Stevens Creek Mercedes was to me. This is my second time around with them and Iam loving my new Mercedes and got the best deal in the bay area!

Just leased a new GLC300 here. I have to say I love how the sales people are not pushy and cater to the needs of the customer. Eddie Peregrino did a great job in finding me the right car and getting the deal done. This is my second car from this dealership and I am very happy with the way things are done. I am looking forward to continue this relationship with the dealership.

Overall experience was good in dealing with Chris. He was quite responsive and greeted well. Explained to me the process and estimates very well. However as part of service, my car was not cleaned from inside. Also the car given to me as substitute was quite dirty and had food spilled at back seat which nobody cared.

Very disappointed in the lack of phone response in getting my commercial sprinter serviced. I left several messages for service advisor Nate Jones prior to my first app and got very poor response and ended up bringing it in for an oil change which was outrageous for $280 for a 4 cyl diesel, no wash done at all on it. Told they had to order parts for AC under warranty, after a couple weeks of not hearing back I had to leave 4 messages for Nate to call back, and when he finally got back to me he now states they don't have the room to work on my truck and I need to take it to San Jose. No offer to schedule it in and get it taken care of in a timely manner. They obviously don't want my business and don't care about customer service.

Excellent service and Steve is the best in the business

Car in for new battery and software updates. Temperature readout not working when I left dealer but was remedied quickly on a return visit.

Not so friendly staff.

Ever since Beshoff and Smythe sold out to Autonation their quality and service is the worst I've ever experienced. Especially the fact that they sell luxury cars. This is my second mercedes and it makes me question if I should stay with this automaker.. When I was playing the numbers game they told me i couldnt get my exact 2015 c300 with amg package for under $400 a month. They claimed the minimum was $520. I researched around and Mercedes Benz of Beverly Hills got me the same car with more options I didnt even want for $368 per month. A $54,000 car that Autonation told me wasnt possible..Greedy ass corporation. Moral of the story, Autonation is crap, they don't care about customers or making sure problems are fixed correctly and in a timely manner.I will most definitely never buy a car from them and am now considering driving out of my way to Belmont Autobahn Mercedes Dealer... 1 star for the new dealership tho..

Very satisfied the service at Stevens Creek Mercedes-benz

Our new service rep was very good. But, it was way too much time to get parts - brought car in on Tuesday and thinking that we would get it back that night. But couldn't get it back until Saturday, and we did not have a loaner for all that unexpected time - rather annoying for multi- S class Mercedes owner.

The dealership was very nice looking. Clean and welcoming environment. Sales personnel were "no pressure" but eager to help as needed. Finance was amazing. Quick process that was stress free. Lastly , huge inventory compared to other Mercedes dealerships in the area.

It was crowded but very well managed and professionally staffed

Susan Sulaiman went above and beyond to make sure my son and I were comfortable while our car was being serviced.

Lindsey white was pleasant and very helpful. As well Kamal and male sales rep. Thanks for the help

I've been a customer of the MB of Stevens Creek for over 6 years now and I must say that this was probably the worst experience I've had so far. Still giving it two stars because the staff is very friendly and pleasure to deal with. Shuttle service is timely and high quality. My complain though is about the complimentary car wash I received along with the courtesy appointment after 3 months from buying the car (a very nice touch!). When my car was delivered it had wet spots on passenger seat that valet had to wipe off before giving me the key. That would have been okay but once I left the dealership I noticed that my wood and leather steering wheel is covered with something resembling either dried dirt or soap. I had to pull over and try to clean the wheel with drinking water (I had no time to come back to the dealer). Then I noticed oily/soapy fingerprints on central console buttons. Also, the quality of the actual wash was not good - there were dirt droplet marks on the rear bumper and next to rear view mirrors. The car looked more like it came out of rain rather than from a car wash. I really like this dealer and my experience had been perfect all these years. It is a pity that a thing as simple as a car wash can make it this unpleasant. I am sure that this was a one off (probably a car wash guy was really ready for the Friday and didn't care about cars much). I just want to make them aware of my experience to fix it for other customers and myself in the future.

I have recently had service on my GL-550 Mercedes. My service advisor is Danny Ho. I can honestly say all my service experiences have been exemplary and I know it is because of Danny. He always pays attention to every concern I have and makes sure my car is ready on time and washed too! I know my car is in tip-top shape each time I drive off the lot and that peace of mind is invaluable.

Fun time picking up the first one and only launch edition of the C-Cabriolet in the Bay Area. I drove by MB of San Jose earlier to look at white S-Cabs but they only had matte white which was a deal breaker for the wife, too cool I guess. She's also transitioning from an E-Wagon/S-Class and current SL and preferred something around the same size as her SL. I'm not sure I would've ever thought to order a car with red interior and a matching soft top but this car is simply beautiful. Shout out to Kamil & Kim at MB of Stevens Creek for taking a hobo on a bicycle seriously ;) This team made our whole experience at this old Smythe smooth and enjoyable. Thank You

Everyone was very helpful and ended up leaving with the car that I wanted!

Fun time picking up the first one and only launch edition of the C-Cabriolet in the Bay Area. I drove by MB of San Jose earlier to look at white S-Cabs but they only had matte white which was a deal breaker for the wife, too cool I guess. She's also transitioning from an E-Wagon/S-Class and current SL and preferred something around the same size as her SL. I'm not sure I would've ever thought to order a car with red interior and a matching soft top but this car is simply beautiful with the AMG body mods. Shout out to Kamil & Kim at MB of Stevens Creek for making our purchase seamless. This team made our whole experience at this old Smythe smooth and enjoyable. Thank You so much, she loves it... but make sure you order your C-Cab with the hands free trunk release, these models doesn't come with a way to open the trunk without the Key-fob.

Fantastic experience. The best Mercedes dealership in the United States.

If you call the main service line, it takes forever to reach a service adviser. I have experienced that in multiple occasions. My most recent experience sending my GL63 in for detailing was disastrous. I was called that my car was ready to be picked up. My assistant went, and waited there for almost an hour for them to locate my car. Eventually they couldn't find it and had to send her back with the loaner car I was driving. So she wasted more than 2 hours for nothing. The next day someone called me again to inform that the car was ready to be picked up without even an apology as if nothing had happened. My assistant went again. When she got there she had to call me because they couldn't locate the car! I was speechless at the point. The girl on the phone asked me, "Who called you? We can't find any paperwork for your car." Finally she located the paperwork and then said, "You haven't made a payment." For gods sake, I paid the day before when my assistant first went to pick up the car! I can't believe how messed up their records were! She looked a little further and said, "okay okay I see now." She didn't even sound courteous, let along making no apology. I don't expect such a prestigious brand to have this low level of customer service. It is just plain unacceptable.

The most horrible 1. I got the car I wanted I didn't get any discount on it . when we had the deal going I told them that I would be buying the with a cashier's check issued by my bank so they told me that's fine and made me do a credit app still and told me that they will not run my credit but after 1 month I found out that this stupid dealership ran my credit without my knowledge and now I am trying to get a hold of the sales managers to get an answer but they are not answering their calls and also not responding to the voicemails I have left . I have tried to get a hold of so one at automation who can help me but they take the concern and nothing happens if it was up to me I will never do business with this cheating dealership or yet not even buy a car from any of the autonation group dealerships because I have not had this issue with mercedes Benz but also with lexus of Cerritos who are also liars. Be ware do not do business with them at the end of the day they don't care how they make money .

Susan is an excellent customer representative. She is very friendly and she listen to the client carefully. She had been my service adviser for the last three years. Always give me the best attention. Thank you

The advisor is very professional. The service is good and the shuttle is very convenient.

I purchased my 2nd vehicle from Mercedes Benz because the first experience was amazing. Sadly, my second purchase leaves me extremely unhappy with the customer service and follow through. As a result, I can not recommend this dealership, nor will I purchase from you in future. Joseph Arrighi and Cindy (Thanh) Hodge were supposed to assist me, but instead they have been procrastinating and toying with me. am waiting for over a month on a resolution, but they keep jerking me around - to put it politely. I have been trying to get the name of the owner or General Manager so that I can pursue this matter. I am owed $795. I will file a complaint with the Better Business Bureau and file a small claims action unless I receive my funds. The car loan has been paid and this amount is due back to me. I met with all your requirements, but Cindy went on vacation supposedly and Joseph has no clue what happened to my documents, so he is telling me I need to submit my request for my money all over again and it may take up to 8 weeks. This is unacceptable. Additionally, not even a month after my vehicle purchase, I am having issues with the car. It saddens me to see my trust trampled on. I loved my initial buying experience in 2009, but at this juncture, because of the poor customer service and lack of interest in me as a return customer, I can not recommend you. My $795 seems more important to you than my loyalty. I am asking for a prompt response and refund. Thank you.

Walked around the lot for a good 10-15 minutes without any sales person approaching to offer assistance. It seems like if you're not Middle Eastern or Asian, don't bother coming here.

very friendly reception, very nice salesman Kamil, pricing in medium range but good quality.

Goran was awesome and worked with me to get me the car I wanted. I'm very happy with my car!

Very Good. The biggest problem was the long delay in completing the purchase which was related apparently to the Sales Manager finalizing the price.

repairs performed within estimate and on time. Very courteous and efficient.

Traveling through with a check engine light and loss of power. Waited overnight to get in for service and repairs (half day) were performed but 30 mins down road loss of power again. The sad part wasnt that they didn't fix it but when phoning the the service advisor Nate's direct line and leaving a message for advice on where to go next or what to do I never even got a call back....very disappointing for a Mercedes dealership. Can't recommend buying it going there.

great service by Charlie Fish. He always takes care of my cars.

James Duffer who assisted me for my scheduled maintenance was extremely polite and provided great customer service. Inwas happy with my service experience.

Susan Sulimani is very professional. She has been taking care of my car since first it first service. This was my car's third service and I am really happy with the service at Mercedes Benz of Steven's Creek, thanks to Susan.

I showed up for an appointment to get my tires replaced and get an alignment to find somehow my appointment, which I made by phone, was never confirmed. That's OK, they took me anyway, honored the price I was quoted and even saved me the cost of a tire when they pointed out I had an unrepairable screw in one tire which they replaced under the tire and wheel plan. They even had a loaner. Nate is amazing and I'm truly impressed by the service here.

I have been going to Stevens Creek Mercedes since 2004, I have leased, and serviced my Mercedes there all these years. My service advisor did not change all these years which allowed us to build a friendship and trust. I also have worked with the same sales person all these years and enjoyed dealing with him. I will always be going to Stevens Creek Mercedes as long as I own a Mercedes.

We arranged the test drive ahead of time, for a pre-owned vehicle that was a trade-in. All of the info was available, including the Carfax report. The car was in the very front ready for us when we arrived. It took barely two hours to complete the entire process: test drive, trade in value process for my car, negotiating the price, the finance process, and left with a three day trial period to make sure we were satisfied.

All went very well. My car was picked up, loaner left off, and delivered home that afternoon.

Service open arrival terrible. More interested in driveway flow than greeting customers.

No one bothered to attend to me, even though I asked for help. It was as though they were doing a favor by selling these cars.

not at all satisfied, got scratches on my car , they didnt even vacuumed my car from inside and when I got my car back from service, It was stinking

Jay was very knowledgeable and caring about the quality of service he provides to me, serving as a trusted advisor. He gave ma an estimate for the future works required for the car. The state of work and price were very transparent. I will definitely go back to him again.

I did not have a good experience when my vehicle got serviced. I was not able to get a loaner while they waited to receive parts. I was told that they would replace parking lamps which they did not. When I finally picked up my vehicle, the indicator light for low air pressure in the tire was on. They didn't even put air in my tire!

I love working with this dealership. John is always so attentive and the process--consistently dependable

I am very satisfied with Mercedes Stevens Creek services my car, Your service manager Jake Tran provided excellent service to my car and is very courteous manner to me and I give him a 10+ rating.

The service we receive from Jay, our service advisor, and the entire service team has always been friendly, professional and efficient. It's nice to be known by name and not a number. Everyone at Mercedes Benz of Stevens Creek goes out of their way to provide clients with first class service.

My service advisor Charlie Fisher is great, he has over 20 years of experience on Mercedes, he knows it inside out. He is courteous and willing to share his knowledge. You can consult with him before you make and decisions on repair

We got very good service from Jim , his a very professional guy

The service advisor Jake was awesome. He was friendly, professional and knowledgeable. Service was done in time with hi quality. Thank you, Jake.

The service provider Jake was awesome. He was friendly, professional and knowledgeable. Service was done in time with hi quality. Thank you, Jake.

I am very pleased with the service Bill Infald gave me when I purchased my car last weekend. He was very professional and helpful.

We purchased a used vehicle (2004 Crossfire). Martin Do and his associates at Stevens Creek Mercedes Benz did an excellent job! They provided us with all the information we requested promptly. Their service Department did an outstanding job of preparing the vehicle and thoroughly checked it out. We are very happy with our purchase.

Troy Schalk provided 10k service for my GLA250. All (drop off, works, shuttle..) were quick, well organized and done as scheduled.

Sami simplified the entire process. Made leasing the car straightforward. Very informative. Made certain we were getting the best deal for our circumstances. Highly recommended.

BIll Infald was extremely helpful and I am very pleased with the service he provided.

We had a pleasant experience at the dealership, this is one of the best buying experience I had with car dealership! No pushing sales tactic and willing to work with the customers for a fair and square deal. Although the 1st experience with a different sales associate didn?t work out so great but after Huck (GM) stepped in and assign Samir & Martin to me, everything went to a smooth sail.

Overall was excellent. There was a delay due to parts. Other than that, we are very happy. Thanks.

I pre-ordered a Mercedes-Benz C300 Coupe from this dealership. The sales person was very attentive and regularly provided updates to me on the status of my order.

My agent is Geoffrey Gervacio--he's friendly and sincere when I first met him to see the cars. He was willing to show me around, explained to me about the different types of Mercedes, and took me to the test drive. I didn't purchase right away but he followed up with e-mails. The 2nd time I took my parents to see Geoffrey Gervacio and the car I wanted--CLA250. Geoffrey Gervacio was very patient, and was truthful when I asked him the details on the fees that might occur after I owned the car, such as maintenance and repair. He was not pushy or exaggerating, but was honest enough that I felt I could be sure what I was looking for.

Great service Great service great service great service great service great service

My service advisor Chuck is one of the best. Very through and communicative. He addressed all my concerns in a timely fashion and was in contact with me during the process. Thanks Chuck!

Bought 3 cars from this dealership already and the experience has always been the same--the best ever!

Extremely dissatisfied. Rude staff. Looking for any and every opportunity to rip you off!

I will always drive a Mercedes because of the through service and professional manner of every employee I have dealt with at the Mercedes dealership. Quality service and excellent and sincere attitude from the person who checks you in to the personal relationship with the person assigned to assist you.

This was the best experience I have had with your service department. Although I did not receive my vehicle back for 3 days due to new tires and such. I was provided a car and the service advisor was very responsive, and attentive. I had made this appointment online, so my advisor was different, however he was great!!

Outstanding service. My car was having different issues that needs to be addresses. Mr. Chuck Dawson and his team helped me to address all of them at once. Breaks, coolant issues, wheels alignment and others were solved in a day. Thank you Chuck! The car runs like a champ now.

Every time we walk in there, Charlie Fish is always there to meet our needs! Great guy!

Came in for a recall service, staff was extremely accommodating.

Everything was handled in a very timely manner, and I got my car back in less time than they had anticipated. Steve always does a great job taking care of his customers

Susan would go extra miles to make sure the service for my vehicle done right the first time.

I just had A1 service. Everything was taking care well. We dropped off the car in the morning and was able to get it back within the day.

Upon my arrival at the Mercedes-Benz of Stevens Creek, I was greeted by Jim Duffer who was assigned to help me with the Service B and the repair of the rear seat belt buckle. He told me he had checked my service record the night before and noticed there was a spark-plug change was not done in the previous maintenance services. So, he has offered to do the Spark-plug change for a free of charge. He is very professional and friendly! Thanks, Jim!

Top-notch customer service at Mercedes-Benz of Stevens Creek! Joe Pacella in the service department was excellent, providing all the details regarding repairs on my car. I appreciate his professionalism, courtesy and attention to detail. Also Nichole and Frances in the service department were a pleasure to work with, both kind and courteous; they are an example of what great terrific customer service is. This kind of experience is what is expected from Mercedes, attention to details, quality, professionalism, reliability, and class. I know where I’m going to purchase my next car, Mercedes-Benz of Stevens Creek. Thank you, Joe, Nichole and Frances!

Poor Customer service not at all to Mercedes Benz standards, very slow response. Not enough resources.

Jake Tran in the service department was very professional, polite and courteous. He kept me informed through out the day about the progress and expected time my car would be ready.

I appreciate the guy form AutoNation (Troy). He was nice enough to give me a loaner car while the car was in service department. But the process was painful for us! We got a flat tire on Friday around 6:30pm, the road assistance came around 9:30pm! they towed the car, they had to change the tire but they ran out of tire! and our car was ready on Tuesday afternoon. usually you shouldn't wait this much for a flat tire! since then I don't feel safe driving GLA. what if I had this flat tire at 11PM in a highway?

I went there today interested in buying a car but none of the salesmen approached me. They just ignored me becouse I didn't not fit the profile of a Mercedes buyer. While other customers were approached even before they got out of their personal vehicle. Very sad

Not a great first customer experience here. Positive feedback for giving me a loaner car. But poor on customer communication and timing. I brought the car in first thing on a Friday morning so it could be taken care of that day, and apparently no one even worked on it that Friday (so why did I get up at 7am to bring it in?) Did not get a status call. By end of the day I called, and finally did get a call back with a non-committal response ("Well it might be taken care of Monday, not sure, we will get back to you"). Furthermore the service rep handling my situation said "I am out Monday, so we will get back to you Tuesday", implying that the car couldn't/wouldn't be worked on well he was out. Anyway I sent a somewhat pushy email saying that I needed the car by end of the day Monday so I could take it on a road trip (which was true). In the end they did fix it and I got it Monday afternoon, but it wasn't a great customer experience because of how long it took and the poor communication process.

Dear Steve Steve Kirksey: Thank you so much for your fine service. It is greatly appreciated. The car looks like new and was waiting in the driveway for me when I returned home. Your continuing excellent care and service for all our Mercedes in the family is impeccable.

hd very bad experience this time ! This is my first time i am feeling up the worst feedback for the service. The service advisor Troy was veryhelpful and he also helped me to save $50 bucks. Also provided me a great advise but i am not happy with the service ! thanks,

The Stevens Creek location is nice and clean. The worked performed on my car was complete and correct. But there is something important that this dealership is missing and that is their customer service. Owning a Mercedes should be a great experience. This is a world-class car. From the moment you make the maintenance phone call to the time you pick up your car, you should feel confirmed that you have made the right choice in buying/leasing this car because you feel that the company really values your business. My wife owns a BMW and when I walk into that dealership, I say to myself..."Yes, I am at BMW". The smiles, the immediate greeting with a hand shake and a bottled water, the conversations about the car and how important it is for them to know that I still love driving a BMW, as they walk me right to the loaner car. I am taken from person to person with care. Never standing around, wondering what's going on now. This is leaps above my experience at Mercedes. We should expect more and we deserve more. This is Mercedes!

If you want to enjoy purchasing a fine car you need to find a fine dealership. I was lucky because I found Mercedes-Benz of Stevens Creek when I wanted to buy a Mercedes GLC300. I first spotted the new GLC while driving to an appointment and, after the appointment looked for the closest dealer. Gurwinder Singh, who was to become my principal sales rep, welcomed me to Mercedes Benz of Stevens Creek, presented the car and described many details about it, and then let me take it out for a test drive. The GLC300, Gurwinder, and the overall classiness of the dealership got my immediate attention, so when I got home I spent quite a bit of time on the MBUSA website detailing out a configuration that would suit my needs. You may imagine that my configuration was not immediately available in the U.S., so Gurwinder worked with his manager Samir Karimi to have me to use a special order slot that was available. Once the car was ordered there was a long wait (during which my 2016 GLC somehow became a 2017 GLC), but through it all Gurwinder, his partner Bryan Tu, and Samir were patient and helpful. When the car finally arrived I drove it around a bit and then engaged in the inevitable paperwork shuffle while final detailing of the car was done. Then came a brief training session (which is only a start, but a helpful one). Everything was carried out efficiently by courteous staff members, and I left with no unanswered questions. Over the years I’ve purchased many cars, including several Mercedes, Jaguars, Infinitis, and other fine cars and, of all the dealers I’ve bought from, Mercedes Benz of Stevens Creek stands out as the finest experience I’ve had.

My Service Advisor was Susan Sulimani. I arrived a few minutes late to my appointment, but Susan was right there to greet me. And within a few minutes she provided me with an estimate and gave me an idea as to how long it would take to put on the new tire. This is the second time Susan has been my Service Advisor. She is always very friendly. She always listens carefully to any questions or concerns I have. And she goes out of her way to answer all of my questions. My car was ready on time, as promised. And Susan quickly got me over to the Cashier. And then out to the valet/car pickup area. It's always a pleasure to have Susan as my Service Advisor. If I am ever in a position to recommend her, I will do so gladly.

Took to long and services that were not needed. It took from 8-2 just to get stage 2 maintenance done.

Every time I take my car in either for regular maintance, or for something to be checked, I'm always taken good care of. My service advisor is very attentive and gives great detail to all my concerns She always goes that extra mile in order to make sure we are happy.

I was expecting better service ,but unfortunately I should say it was poor and I had to take the car back for something basic that they should of have it done before releasing the car.

My service adviser Danny Ho is great- super friendly and on top of things. But the loss of stars is because their prices are just ridiculous, even for a dealership. They wanted $170 to replace an $18 part which was 5 minutes of work. They wanted almost $500 for the cheap mesh piece on the front bumper. I found that part for $60 and it also was about 5 minutes worth of work. And the wash job on my car was horrible. Rims were still very dirty and the windows were worse than when I brought them in. There was a film left on them that I couldn't see through. Had to clean them when I got home. And I waited almost 10 minutes for them to bring my car, watching other people who came after me all get their car before me. The girl at the valet desk was less than helpful and said I have no idea where he is when asked where the valet for my car went. She couldn't even be bothered to look up from her phone to help me. I've purchased my car here and have had it serviced at this dealership exclusively for 10 years. I don't think that will continue after my last experience.

June 16, 2016 - I purchased a new GLS 450. The Sales Team was fine, but the Finance person was not. I don't recall her name (started with the letter P), she found the price I was quoted was based on Stevens Creek zip code. The new price based on my home zip code was $978.32 less. As of this writing I'm still waiting my refund.

Test drive and bought a pre-owned E350 with no hassle.

My both service/sales experience is not good with this dealer. First of all getting a loaner car is a big problem. If you need a loaner car you should call couple of weeks advance. Second of all in my last service experience service technicians made couple of changes to my car without my consent. As a result I have to end up paying additional money at the end of the service which was a big surprise for me when I went to pick up my car. Be ready for these surprises. Third of all I purchased a CPO last year and requested appraisal during my last service visit. I need a bigger car and want to replace my existing coupe. Never ever request an appraisal from this dealer. They had a whole week to come up with the number for the car they sold to me but I never heard of until I went to get my car. I had to explicitly asked for appraisal when I was there. As a result I had to spend additional half hour to learn about the value of my car. Lastly, the number they provided my was 40% less than what I paid for last year even tough car's condition is great and added only 9000 miles totally. I was expecting a price drop compared to last year but %40 percent surprised me a lot. Made me feel that I have been charged more than its value when I purchased this car. Also made me feel like the sales team wasn't completely transparent during the sales period. If you want to step in think twice. The only mistake I did was to trust Mercedes brand. The reasoning the sales manager provided me is that some models of Mercedes can lose much value in short term period. In my world this sentence interpreted this way, we charge you way more than its actual value for some models of Mercedes so it's market value drops a lot in short term. Overall for these reasons I gave only one star.