Our service adviser, Susan Sulimani, was awesome (as always). She makes the chore of getting vehicle work an easy task. My husband and I would recommend her and the dealership to anyone who has a Mercedes.

I recentely scheduled the first service on my car at Mercedes-Benz of Stevens Creek and it was outstanding. They were very professional and I felt they know what they are doing.They performed all the needed items and even more. The whole process of checking in the car and checking out was fast and smooth too.

One of the best experiences I had with car dealerships. Baigzad is professional, helpful , patience, and polite.

Charlie Fish, my MB service manager, made my service appointment a very good experience. He was thorough, pleasant and very helpful in rectifying the mistakes made by Autobahn of Belmont. I am very grateful to Charlie and the rest of the crew at MB Stevens Creek.

We have our headed 2 cars from them and always had great service. Our service man is Charlie Fish...he is the best... outstanding service person.

Giselle Miranda @ Mercedes-Benz Stevens Creek was amazing! She kept me in the loop while I was on vacation and had someone come directly to my home to pick up vehicle and return the same day as promised. If you go to Stevens Creek ask for Giselle personally if you can since all my experiences with her have all been positive!

The Service Adviser, Phuong Tran, is outstanding in that he is very thorough, detail and on time. He even personally washed the car for me when the service was done. The service quality is also world class and the report is very complete

Great service, communication and 110% satisfaction. Excellent experience all round.

Excellent service as always, thanks Steve for clearly communicating the service details ahead of time and while performing the car service, based on your recommendations and my requests!

My advisor Jake is extremely professional and helpful …. and explains everything ….

All are courteous and helpful but my issue is with the management and with Mercedes Benz in general. Warranty ran out in the month of March on my vehicle and the glovebox cover completely came unglued in the month of June. It is worthy to mention that I have 3,500 miles on a 2017 SLC model. The management refused to pass the issue to MB company to see if they are willing to pick up the tab or even a portion of the $1,300 price tag for fixing the glovebox. I will not be visiting them for my next purchase nor for service.

I booked this appointment 2 months out because it was a recall and that was the wait time to get my Sprinter in. Came in 15 minutes early that morning and they had no clue who I was and couldn't find my appointment on their books yet I showed them the email they sent to me with my appointment confirmation for that Friday morning. My van was put at the back of the list of repairs and was not worked on until the following Tuesday, the same day I got it back. No loaner! No car wash! I thought this was Mercedes.

Fast an efficient service

good to look around

I recently purchased a new set of tires for my Sprinter Van and had them installed at the Stevens Creek branch. It took a long time to get it done and when i asked why it took that long, i was told that my suspensions were bad and they had to put some "eccentric bolts" to get it fix. I was very surprised about that claim because i drove my van for years and didn't have any issues with suspensions or alignment. When i picked up my van and drove it back home it was pulling to the right. When i called Nate and told him about it he doubted me and then it took 2 months to bring me back in for realignment. I need someone to explain to me what went wrong in the first visit to cause this issue and why those bolts were installed. I want my van to drive the way i always drove it before all this.

Danny Ho at Mercedes Benz of Steven’s creek is an excellent at supporting customers. I have been a customer for over 15 years and I am very happy with the promptness, professionalism and transparency at this place. They do their best to make it efficient to get in/out and don’t recommend stuff that’s unnecessary etc. Thank you

I had a great experience buying my car. Nick was very nice and helpful!!

Excellent service. Extremely happy with our contact John Stansberry.

Outstanding customer service! Charlie was pleasant to work with and carried himself with utmost professionalism.

we just go it and customer service was magnificent.

Excellent service! Thank you!

I am a disabled veteran who was discriminated against and treated like a thief when I wrote a check to buy a car flat out. I showed the dealership my bank account and at one point a salesperson even took my whole Checkbook. Two weeks later the car was finally mine. Here’s the catch. They.still.have. My trade in and have not done the paperwork on it. I have WEEKS of text messages and emails from a salesperson saying he’s so sorry that THIS is the day he will take care of it. I’ve driven an hour round trip for nothing to get done no less than three times. They STILL have my car and STILL haven’t finished paperwork. This place is so dishonest, would give zero stars if I could. Have reported to the BBB and WILL be going to the media.

Great company to do business with!. Thank for

My service representative was Jake Tran. He was helpful, and explained everything in detail as to what type of service my Mercedes needed. The service was completed in the amount of time he estimated. I would highly recommend.

So overall I liked the service. I dropped of my car and the person taking care of me Susan was really good when it comes to understanding the process as I had prepaid maintenance. She was telling me about the changes and I was really happy about it and Stevens creek was really able to give me a mid size SUV when I told them I had back problems which was very considerate. Overall I will give them a 4.5 stars. I think the only place I felt a little improvement would be needed is communicating when the car will be ready or is ready. I had to text to figure out if my car was ready which I felt was an extra step. But apart from that I liked the service and would definitely come back

Danny is awesome!

great experience.

Everyone was incredibly helpful when I checked in, but it was a little confusing figuring out where to go when I went to pick up in the early morning. The gentleman who brought my car out mentioned it had not been washed to which I replied it wasn't a problem...until I got inside my car and realized how dirty the work area was. So, overall, okay.

Susan Sulimani is a fantastic employee for this Mercedes Benz operation. She is always on top of the situation and can always solve any problem.

*Mr. Slava Aprelenko* is one of the most awesome sales manager with who you can get the best Mercedes-Benz experience! (He is so supportive that he helped me a lot like my father or uncle! I strongly recommened him!) Also the general sales manager Christopher Hong is so thoughtful that I can choose my best strategy to buy my car. Lastly, during the last tremendous paperwork, I didn't understand well and asked too many questions, but one of the kindest and the most benevolent Customer Financial Services Manager Dominick Daurizio answered my same repeated questions without any anger! (I want to say so sorry to him now..) Rather than anger, he guided me with endless smile, and made me feel comfortable, and said to me various examples and anecdotes for me to understand the complicated numbers, processes, policies and so forth. The team in Mercedes-Benz of Steven Creek is REALLY great. You will satisfy the whole experience!

My house keys and key chain were not returned when I received my car. They offered to refund me for my key chain, but I still (2-3 weeks later) have not received a check or heard that one has been sent. I understand that my part was delayed and that their is a global shipping issue. My car was in the shop for 6 weeks. They did provide loaner cars and do their best to communicate the status of the part.

No bargain place for buying used car but 100% guarantee for any used car.

John my service advisory had my paperwork ready the second I drove up. I had my car dropped off in seconds and on my way back to work in no time at all. He gave me a great deal on a set a new tires as well.

Efficient as usual; Nate is very helpful and prompt in letting me know when the car is ready, etc. He took considerable time and attention to troubleshoot s complaint. Much appreciated!

The worst over the phone costumer service I have ever experienced from a dealer. They never answered the phone and when they did they hung right up. Unbelievable.

My service advisor Susan is very knowledgeable, professional and personable. She truly looks out for her clients. She explains what has been recommended by the technician and will tell you what should be taken care of right now and what can wait to be corrected. I trust Stevens Creek Mercedes with my vehicle.

2019 car under warranty, repair work done nicely by near by Mercedes, Thanks for the management & the technician.

Excellent service. The customer care was great. The service advisor did an excellent job.

David N, and Kith were wonderful! Very easy going and easy to work with. Will definitely be returning here for all my new vehicle needs!

John Stansberry is a great service manager. Always concerned and takes good care of us.

Very poor service and I am not recommend for no one very in responsible people in there…………..

Amazing dealer and team, I was well taken care of and love the vehicle!

Always excellent diagnosis and service.

Great service from Jake Tran. I gave my car for servicing and informed of a long road trip so needed the car checked out including battery etc.His attention to detail was impressive and provided useful suggestions. Service was good and got the car cleaned up , safe and ready for my family road trip.

Great customer service. Work done faster than I expected.

Dealer friendly and professional.

This is the first time purchase of my Mercedes from this dealer. I meet David Nghiem he helped choosing the color and everything. Very knowledgeable and very friendly. Very happy with my purchase. After 6 months Driving this car, have a little problem with the display, I called him and he respond right away. He help me with the service etc. Gisselle Miranda at the service office helping me with all the service needed and also gave me a free loaner car for me to use while my car in service. The best car dealer, the best team ,very professional, will comeback again with any car purchase needed.

Excellent service with advisor Susan Sulimani

Quick service check in and subsequently check out.

I had an A service of my Mbenz E350 on June 21. Charlie Fish was my service advisor. As always, his service was excellent. But through no fault of his, I had to wait about 2 hours to get a promised loaner car. Somewhat poor planning on the part of the loaner car dept. Also, my car was washed after the service. But there were more water spots on the car when I picked it up than I would have liked.

Pick Mercedes-Benz and its service is one of my favorite brags, no mention my daughter always shows her obsession with MOM's car. I feel very happy and appreciate in most recent service maintenance visiting. Besides, the check-in process is always fast, professional and friendly, shuttle service is faster and amazing. What make the service most impressive is its quality, I felt my "little white one" get reborn, seems younger, stronger and prettier. now drive so smooth and stable that subtile unbalance I once experienced totally disappeared. Just as people always say picking a house seriously, it is 20+ years "relationship", same to car and its maintenance, it is a 8+ years "relationship" :).

My car had a PM that was due and it was done very promptly and efficiently.. I waited for it and John had everything done..

Charles is the most outstanding service advisor I've ever had in 30 years. I've owned every luxury brand. Lexus, BMW, Jaguar. Porsche, Cadillac. Charles Fish in Stevens Creek Service Department is the most dedicated professional I've ever had the pleasure of working with. He is a hard working man who will call you at 7pm to keep you up to date on the status of your car. He works late to make his clients happy. He really is one of the biggest assets that the dealership has.

Great service by Kamil Beiteshagh. He provided extremely genuine support and truly professional service. We did not expect to walk into the dealership at 6pm and leave there with a new vehicle. Kamil's knowledge and expertise in auto sales is remarkable, the more time we spent talking to him about our situation the more inclined we became, thanks to his relaxed and no pressure approach! We appreciated his patience and for staying late to wrap the deal up. A huge thanks also goes to Dominic from finance for his assistance. They follow up after the purchase and ensure the experience is great even after sales.

First service for our A220 - everything went perfectly better than expected. We're very happy!

I executed my GLC300 2nd year maintenance. The service is wonderful and impressive to me!

For personal reasons we had to return a leased car early that we really loved. Kenneth made the vehicle return process very easy and he did an amazing job in finding a replacement car that met all our needs for a new vehicle. Kenneth listened well and followed up on all action items in a timely manner. When we had a minor after sales issue Kenneth took care of the issue which was very much appreciated. We can only recommend working with Kenneth and the dealership as we had a great experience with both.

One of the worst dealers I have ever worked with. BEWARE - Check their BBB rating and complaints. I had it enough with these [non-permissible content removed]. Requested warranty cancellation and was informed that it will take 6-8 weeks. Within week 7-8 weeks I requested updates and Sean Shah, Customer Financial Services Director, was the rudest person I came across. I was pushed back that its not 8 weeks yet and I do not have any right to ask for update. Now its been 10 weeks. I been asking updates but they stopped responding. This includes Sean Shah, Moe Afschar, and Aaron Riddle. Good luck with a director like Sean Shah who stop responding because customer request cancellation - and being rude just because a customer ask for update. I have utilized everything possible to reach these guys but no response. Now, I am in process to go the legal way and my lawyer asked to confirm their legal address to serve the summons for the court, and these guys again telling me that someone from the customer relations team will contact me to provide the address. I hope every buyer goes thru their BBB rating before doing any business with this dealer.

I couldn't ask for a better experience. We had a mechanical issue and Stevens Creek Mercedes was the closest dealer/service center. Our service rep, Ethan, was awesome. He contacted Mercedes America as the vehicle was out of warranty and Mercedes agreed to cover the repair cost. Ethan provided updates and made the process so easy. Thanks!

I have sent my E350 to Mercedes Benz of Steven Creek on June 25, 2020 for annual car service. I am 100% satisfied with the service that provided to my car. My service adviser Charles J Fish (Substiting Susan Sulimani) is very friendly and helpful.

I will recommend this location to buy Mercedes Benz, one price, no pressure.

Had to bring my 2013 E63 AMG in for a software upgrade campaign and to resolve an issue with the panoramic roof, which was making a horrible noise every time the body frame flexed as I entered or exited a driveway, etc. We bought the car previously owned a couple of years ago and it only has about 60,000 mi on it. Didn’t seem to me that such an expensive add-on option should be causing so much trouble, so I contacted MB of Northern California. They said that their warranty is only for 4 years or 50,000 miles and since I had purchased it previously owned, they were unwilling to assist. I wasn’t happy about the prospect of an expensive repair, but the noise was so bad, I couldn’t just leave it. Enter Troy at MB of Stevens Creek, who made sure that the issue was completely taken care of and even gave us a discount on the repair! I really appreciated the amazing customer service, the complimentary loaner car during the repair, and the kindness and professionalism of every staff member I encountered. Thank you so much! Highly recommended.

Fraudulent repair service: Brought my car in to Mercedes Benz of Stevens Creek because the AC was not working. Received an email from my service advisor as well as paper work with the mechanic named stating that there was rock damage to the unit and it would not be covered under warranty, at a repair cost of over $3000!!! I was suspicious after the fees I was charged during my last service at Mercedes Benz of Stevens Creek so I took my car to an independent mechanic, this one is a former Mercedes mechanic. He wouldn't even take my money if I wanted him to because he believed there was no rock damage and the repair should be done under warranty. So I took my car to another Mercedes dealership where it was indeed repaired under warranty because there was no rock damage.

Nate's service is always the best. He is professional, knowledgeable, courteous and overall always provides the best service for my car and on time. He always keep us posted about the progress on servicing. Thank you Nate!

I am loving my new car! It is by far the best ride i have experienced! Thank you!

Pleasant experience in the purchase of my vehicle. Tony Chiem was very professional and friendly.

The service staff are very nice.

Excelente 👌

This is not the first time to bring in my Mercedes for service and usually everything works great. The greeting is professionally and an adviser goes around the car and makes suggestions and provides feedback on the status of the car. I trust his opinion and suggestions. Afterwards I can pick up the loaner I requested and usually within a day or so the service is done. Not this time. Everything was so chaotic. The line to drop off my car was extremely long and then they also ran out of loaner vehicles. If someone would at least contact me and provide guidance, then I could have avoided coming to the dealership and cancel or postpone. Communication, or the lack of, was the biggest part of my negative experience. I hope they will fix the problem and get back to their great service.

I brought my 2015 GLK here to have the passenger airbag replaced via a recall. This was the nearest MB dealership to me at about 60+ miles. I dropped off the car at 8:30am and it was ready by 11am. The car was washed also which I did not expect. Since it was a recall, there was not charge (although I was provided with a full estimate of the recommended B service (40k) -- There is no getting around it, a MB is an expensive car to maintain, know that when you buy it and just accept it so you are not constantly freaking out by the big numbers. I appreciated the fact that Erica knew I travelled a long way and was waiting for the car and made sure that the work was completed as soon as possible. The facilities was clean and modern and there was a couple of nice coffeeshop within walking distance of showroom.

busy but everything was done as I expected, Danny Ho is the best

Excellent service!

I’ve tried contacting the sales team several times because I am interested in purchasing a new e350, and every time I call, either no one picks up or the call gets hung up on. You’re better off going somewhere else

Great service, organized, timely.

Attentive and helpful. Good experience

Excellent service.. Steve Kirksey Is an excellent service advisor.

MB Stevens Creek has some of the worst customer service I have ever experienced. My first car purchase comes from here and it makes me never want to buy a Mercedes-Benz again. First of all, the car came without the right tools to remove the wheels and had constantly fuzzy Carplay screen. When I sold the car back to the dealership and experienced some of the worst agism. I was treated like a second-class citizen the entire process, sitting around for hours by myself just for them to tell me I don't actually work for finance. The associates have no interest in helping me nor do they seem to know what is going on. When I asked for details about the sale, as well as the details of prepaid maintenance, they could not even provide a phone number. Instead, they had me circling around 4+ different individuals for nearly a month. The emails were extremely aggressive and unprofessional, you would think they are emailing a friend rather than a client. I certainly will not be recommending this dealership to any of my colleagues. 4 weeks later and not 1 bit of help from 4+ different associates.

I made an appointment using dealer's chat feature. I clearly stated that I wanted a loaner when I made the appointment. I arrived 10 mins before the appointment time, but I had to wait in the car for 50 mins because the adviser that I was supposed to work with wasn't there. I wanted to drop off the car and go quickly because I had an important meeting, I was late to the meeting. They also said I didn't have my loaner reservation. I ended up getting one, but with the wait time and reservation mix up, I wasn't too happy.

Great experience, highly recommend my dealer and agent

Toni is one of the best sales people! He makes the Mercedes-Benz more valuable!

Bring a sleeping bag if you want to get a deal done cause the wait time could be forever

Ethan was extremely helpful, always called to keep me up to date and followed through to complete my repairs.

When making the right choice when it comes to Mercedes is the best choice in your life, but also means you need someone to trust the person I've been dealing with for years is Ellen Lans, she knows what you're looking for and she'll do whatever it takes to get to that deal The other person to trust in finance is Kamal there will be the only two people in the whole entire dealership that I will trust blindly, as a crew chief of USFS, and a FEMA Instructor i trust my team blindly, But when it comes to buying a Mercedes Benz Ellen and Kamal are there only absolute people I would call and let them know what I'm looking for and they're going get it they go the extra mile for you. Crew Chief Edward Meneses USFS, & CAT-F1 USR Search & Rescue.

Car salesman excellent, helpful and successful. Very polite. Manager whole ?closed? the deal rude, abrupt, practically grabbed my cashier?s check out of my hand.

Although my car was under warranty, it took the dealership 2 weeks to change the strut. The loaner car that was given to me was not cleaned since it had a previous costumers jacket, used masks and water bottle. Since COVID is still around, a clean loaner vehicle should been the protocol that should have been followed.

Great experience. I requestd for a tire change. It was fast and satisfying. They even provided me a car wash.

We have been purchasing Mercedes automobiles since 1991, back in the days of Smythe European. The service and service reps have been great: Ron Broz, Justin Gray and now John Stansberry. John is a superb representative for Mercedes of Stevens Creek. He is a true expert and we are very happy to have him take care of us. I just follow his advice entirely. John Stansbery is not allowed to be anywhere else than Mercedes of Stevens Creek! Albert and Eleanor Clarkson, Los Gatos, California

I have been servicing my car in Mercedes-benz of Steven creek of San Jose for over 10years and have great service. I would like to thanks Charlie fish for giving me a great experience.

Poor customer service, everyone is "too busy" to help. They are more than happy to take your money but no one there to help when it comes to warranty work. Do no come here

My Service Advisor Danny Ho is an exceptional professional who is thorough, extremely knowledgeable and helpful. I couldn’t be more happy with Mercedes Benz of Stevens Creek and am grateful to have Danny Ho as my Service Advisor!

I'm very happy with my service advisor Susan Sulimani. She's awesome and hard working. She always goes above and beyond customers service. She's honest and clear, in explaining, what needs to get done. I leave with a positive feedback on my next service.

Another visit to this dealership for annual maintenance and I am 100% satisfied. The car feels great! Worth every penny!

Got the car I wanted, but sat there for over 3 hrs even after doing everything short of contract signing online. Car was not ready, had damage I have to return to have fixed. Biggest issue was the nitpicking on my trade in. Reduced their trade in number by $800 for thing as of yet not pointed out to me. By itself I understood the $800 adjustment, but then expected that sort of detail to apply to the quality of detail on the one I was buying. After looking longer at it after bringing it home found that was not the case. Car wasn't even cleaned well and had things like lipstick still on the visor. Center console was just plain dirty. My trade was 3 yrs older but it was obvious that it had been better cared for and was in overall better condition. I understand that a pre-owned car will have some issues, but if the one being traded is in better condition than the three year newer car it's being traded for, reducing of the trade value shouldn't happen unless you intend to give a reduction of the price of the purchased car for the same issues. I'm considering returning it.

My sunglass holder fell out upon trying to use it for the first time. I called Asad, the salesman that sold me the car in November and he never returned my call. I set up an appt. to have it re-installed and when I arrived (early) I was told by Nate Jones that the tech wouldn't be able to even look at it for 2 1/2 hours. I live in Gilroy and didn't want to drive all the way back up again so I waited. I was then told it would be $924.83 to replace it.

Samad was wonderful to work with during the purchase of our new GLC SUV. He found the exact package we were looking for during a tough market. He made sure our purchase went smoothly, answering any and all questions we had. Samad spent extra time after the sales was complete, walking us through the details of the interface of our new car. I highly recommend Mercedes Benz of Stevens Creek and particularly, Samad.

We are truly pleased with our experience , our advisor Mr Charlie Fish is very professional and informative.

Excellent customer service, fast checking, free loaner car for one day service and the service complete with car wash.

Nate is a great rep

He called several times and handled everything well. Asked for pictures and had the part ordered.y car was ready on the same day.

Steve Kirksey is the best !! He provided outstanding service to his custumers

Excellent Services, thank you

Danny Ho, best service manager I ever had. Very knowledgeable and proactive. Many thanks Danny for your excellent service!

I recently took my GLK250 to Mercedes-Benz of Stevens Creek for service. They exceeded my expectations from the beginning. From dropping off my car, to the regular updates from John Stansberry, to the quality of work performed, to the post-service check-ins, I was extremely well taken care of. Going forward, this is the only place I will take my vehicle and I would recommend them to anyone.

Always excellent service my thanks to Troy Schalk and the entire team.

Charlie Fish is our service professional. He is always helpful, pleasant and accommodating. Service was completed promptly.

Phenomenal dealership! Ellen was wonderful to work with. 5 stars! I highly recommend them.

Awesome staff and facility, They made our purchase process easier and less stressful. Kenneth from their internet sales team and Vi from their finance team helped us out and both were awesome to work with.

I and my wife bought a GLC-300 model in this store but the experience was very bad. When we were going to sign the contract the financial guy brought us to a room and presented many additional warranties and insurance to us including extended warranty, appearance insurance and windshield insurance, dent insurance etc. And they kept selling and push us to buy the insurance right away. Since the financial guy promised the appearance insurance can cover my car’s appearance including interior and exterior we purchased it. And the appearance insurance is combining the windshield insurance so they persuaded us to purchase both. It was a very pushy process and the process was only 10-15 minutes push us to buy the insurance and only left us 2 minutes to sign the car’s purchasing contract.. We were surprised at that moment because we supposed to complete the process of buying my car but the financial guy brought up many warranty packages suddenly. I really hate the way she was selling the insurance or warranty at that moment. Unfortunately, after I drove my car to home there was a scratch happened on my car’s rear. And we went back to the store to claim that scratch but the financial guy told us we could not claim that scratch because it was not covered. We were surprised again. We felt we were cheated so we wanted to cancel the insurance but the financial guy told us we could not cancel it. We were so frustrated and the whole process was like setting us up. I really don’t recommend this store if you want to buy Mercedes Benz.

Great service, efficient and trustworthy.

Excellent service! Our sales advisor Solmaz did a fantastic job in explaining options that would suit best for our family. We received multiple follow ups after buying the car as well, which shows they really care about their customers!

My service advisor, Nate Grant, was great! Friendly, professional and very helpful.

I took in my car for a B service and when I went to pick it up there were scratches all over it! My service advisor Danny was very nice since I was extremely upset and offered to detail it. When I went back 4 days later the scratches were out but there were awful swirls all over and the car looked “cloudy”. That’s when I had to ask for a manager. They ended up sending it out to a detail service. I went back to pick it up and it looked great but I was upset no one came out to talk to me or even call to check it. Just the attendant lady when she checked in the rental.

Prompt and courteous service advisor.

I initiated the car search through Costco auto program and almost immediately got an email reply from Slava Aprelenko about the car inventory and promotions. He helped me find a car I like and finished the buying process seamlessly. Great service at Stevens Creek and I highly recommend it.

The attention was really great and fast. Very organized. Troy was very courteous and attentive. The only complaint I have is the delay when I pick up the car. It took a good 20 mins to get it. But it isn’t a big deal. Everyone was super nice.

Steve Kirksey is the best. No one provides the level of service that he does.

It’s always an enjoyable experience going to get my car service at Mercedes Benz, probably because I have the best advisor, John Stansberry. He always go the extra mile to ensure 100% client’s satisfaction. Thanks so much John!!

They never answer their phones. Very aggravating.

The process of checking in and checking out take way too long. Unacceptable for a luxury brand.

Excellent service! Erica the service advisor was extremely helpful.

Exceptional service when I had my car due for 30k scheduled service.

Troy is a wonderful advisor and I trust him implicitly. Always looking out for my best interests and safety. Great facility, adhering to safety guidelines. Efficient and professional.

Had worst experience in buying car from them.first sales man ( Marvin) who started the deal didn’t responded after second day he thought I would b waste of time and than I had to convince second sales man (Kamil) that I am serious buyer and than he sent me all info I needed.ended up buying that s 550. Used car people will not pick up there phone.

Excellent service in MB Steven Creek and most especially our advisor Ethan Kurtz who helped us a lot when we had bad experiences and problems after our service in Autobahn Belmont..

Overall very good. The turn around was also very efficient.

My husband and I experienced horrible service in this dealership. This dealership has the worst employees and worst technicians. We spent $1,200 to repair our windshield that was hit by a small rock. First, we have been told we have to wait for this "magical windshield," which was shipped from Europe, for almost 2 months (I can understand the covid thing makes everything harder than usual). Second, the advisor never makes a phone call or email to contact us. We need to follow up EVERYTHING by ourselves. Of course, it's hard to find someone to answer our questions every time. Our advisor always busy, never show up, and lazy. Unfortunately, we had the same accident after two months. We decided to go to a local glass repair shop this time. Surprisingly, we found out that the windshield replaced at THIS MERCEDES DEALERSHIP IS FAKE ONE!!! Each windshield has a unique number; the official system shows that this does not match any number in the auto glass system. Moreover, this windshield is lighter, thinner and fragile than usual. Again, we waited for this "magical windshield," which was shipped from Europe, for almost 2 months!!! This is what we got!!! BE CAREFUL!!! p.s. We just bought our car for about a year, which means finding a NORMAL material to fix it. It's not that hard. But, in this dealership, everything is hard and fake!!!

My service advisor Danny Ho did a great job. Had a puncture at my rear left tire and had to change tires. The communication was very open and transparent on other service items needed. While they performed the job at the shop, he tried all he could to get a loaner for me on short notice. It was a very good experience.

First of all my wife was given the wrong information on cost of her service, from what was to be approx $300 ended up costing her $1500 advisor obviously provided what service it was supposed to be. After picking up her car the tire light came on as she got close to home so now she has to go back and have it checked. We attempted to fix by putting air in the tire that showed low but the light didn't go off. Service has definitely declined. Will look for independent shop for next services.

Overall it was a bad experience. I had my windshield broken and needed to be replaced. At the beginning they didn't check the glass need to be ordered and there was no estimation of delivery due to COVID, they asked me to leave my car to them and gave me a loaner car (with a lots of dust inside). I drove the loaner for almost 2 weeks and I needed to keep calling back to them to check the status of the glass (they never gave me any updates during that time!). Finally I had to ask them to give the car back to me first. Afterwards, I keep calling them to check the status of glass delivery. They never contact me although they said they will. Finally the glass was there and I made an appointment over the phone. However, when I showed up on my appointment, they could not find my name on the list. I am very sure that I went there at the correct time, but they kind of joked me on that to imply I remembered a wrong time for my service. At the end I need to put my car at the dealer overnight although they promised me at the beginning that the job can be done at the same day. On the day I picked up my car, more crazy things happened that my m-benz APP kept telling me that my car battery became extremely bad (reaching critical condition) and they put the tire pressure ridiculous high as 52 psi (normal max. setting in manual is 43 psi). When I reflected these issues to them they just said as long as the alarming lights are not ON, you should be fine. However, I have never had this kind of experience at other dealer shop. And I need to pay extra time to make my car back in normal. Although they did replaced my windshield successfully, the service representative was not honest on the situation and totally not responsible to the whole process. Also they don't take good care of your car after service and even put your tire or battery into improper conditions. Will not go back to this place again. (updated after 4 months) Worst experience ever. I had a windshield replacement 4 months ago and the service was very bad at that moment. Surprisingly, my windshield was broken again just now and I was told that my windshield was much thinner and lighter than a normal windshield. Moreover, the auto glass technician cannot find the serial number of my broken windshield in the auto glass registration system! I doubt this Mercedes service center replaced me a fake and very low quality glass and charged me a high price. Very ridiculous and I will never visit this place again.

Thanks a lot for John's professionalism and help -- to get the issue fixed and help us save $$$

Had my tire damaged. Took the car in and they covered it under warranty and replaced it. In all my past visits, the staff has always been excellent and competent.

Great inventory. Great sales staff. I love the no hassle price what you see is what you get.. Ken was awesome will be back See him. 😎😎 We as well Carrie great inventory

Awesome sales executive who made the decision to buy GLE easier for us, Jughbir supported us all through the process and even afterwards the sale he offered us all kind of help like buying car accessories at discounted price really appreciated all his dedication for positive customer experience

The service of the seller is terrible and unprofessional.

Charlie Fish has been our service adviser at MBZ of Stevens Creek for over 18 years. He is very Professional, Knowledgeable, Competent, and Friendly. That is why we have been taking our cars to him for service and repairs.

John Stansbury is the best. I have been bring our cars to Mercedes of Stevens Creek for many years and request John each and every time.

John S has been my service advisor for the past 5-6 years and he’s been great!

Excellent service, as usual! I will buy this car again because of the outstanding service!

I found a used car that I liked at a Mercedes-Benz AutoNation dealership, and I did all my homework, including obtaining my own finance through my bank. I had everything ready to go. This was a Tuesday. During the test drive, I notice that the back up camera and panoramic view (also cameras) weren't working. My salesman was with me on the test drive, and he notes that he will fix it. After all, it's AutoNation, and they can send it to their Lexus dealership, he says. Bring it back next week, we'll give you a loaner. No problem. Paperwork took 3 hours to prepare. I did have a trade in. This wasn't a huge issue; the wait was worth the car I was looking for. However, during the wait, my salesman lets me know that finance isn't "fond of me," probably because I have pre-approved financing and everything well-organized. Unprofessional. Eventually, I finally get into finance to sign. I asked the finance rep why he needed my income and job title on another credit application if I already secured financing from my bank, which is a partner with this dealership. Perhaps he took offense and thought I was questioning his competency. He started calling me "young man" and telling me that he does this all day. Unprofessional. The finance rep also insinuated that I couldn't use my credit cards for the amounts agreed with the salesman. He asks the manager to come in, who promptly confirms that I can. I also reminded the manager about the promised repairs to the back up camera, which he wrote down, something that the finance rep refused to do. No apologies received from the finance rep. Again, unprofessional. Finally, I had my car and drove home. One week later, a Tuesday again, I follow up with the salesman for the repairs to the vehicle. He says that he was going to ask me to bring it in the same day, but he couldn't because loaners were now unavailable because some people have been stealing loaners? Isn't that what insurance is for? Regardless, he reschedules for one week later, another Tuesday. I don't feel confident about this, and I again confirm via email that the repairs are included in the vehicle sale price, per our discussion. He confirms. One week later, on the day before the new appointment, I follow up again via email, and he replies with a confirmation of our appointment. Just hours later, he lets me know that the confirmed appointment has been cancelled, and he needs to set it for a week later again. No apologies received at all. Unprofessional. I am currently waiting for this 2nd rescheduled appointment, and honestly, I'm not confident that it won't be "cancelled" again. I have been waiting to leave this review because of the promised repairs. I had hoped to leave a positive one before I received a "last chance" email notification today to leave a review. Here's my review: I have close to zero faith or trust in this dealership at the moment and absolutely cannot recommend it.

I am happy with the services at Mercedes-Benz of Stevens Creek. My advisor is very helpful. Highly recommended.

Thank you do much for taking such care of me and my car! I recently switched to Stevens Creek as it is closer to home and a friend of mine works there. The service was efficient, friendly and professional! I highly recommend Mercedes of Stevens Creek!

Their courtesy and decency

I am happy with the services at Mercedes-Benz of Stevens Creek. My advisor is very helpful. Highly recommended.

Thank you do much for taking such care of me and my car! I recently switched to Stevens Creek as it is closer to home and a friend of mine works there. The service was efficient, friendly and professional! I highly recommend Mercedes of Stevens Creek!

Erika is awesome, worked with me and ensured that all issues were completed and on time.

I recently brought my 2014 GLK BlueTec for an Approved Emission Modification (AEM) and a Takata Air Bag Replacement. I only have one word to describe the service I received from Service Manager ERICA FLORES and her Crew, and that is SUPERIOR!!!

Extremely courteous and professional service advisor John S.

I have enjoyed coming to Stevens Creek Mercedes for years! I always have had a positive experience. My service Rep Charlie Fish is a stellar at his work with me in the past. I am lucky to have him as my Rep.

Great service, professional and very curtious office personnel, especially my service advisor Ms. Erica Flores who is a very knowledgeable, and professional. Everything about this place and the quality of their service deserves a five star status. Keep up the good work Auto Nation Stevens Creek, San Jose

Susan Sulimani helped with the servicing. She was very nice and helpful.

I've purchased four Mercedes from this dealership. I have had a relationship with them for over 35 years. Although they become "corporate" with the Autonation acquisition, they ended up improving! Their commitment to building a long term relationship is apparent. I am very pleased.

Very organized and helpful technicians.

Excellent Service, customers are always coming back?????

I got brand new Mercedes Benz , from top sales dealer ship, I expected to have best services , but after 3 weeks my car AC doesn’t work correctly and blowing warm air , after 10 days to keep my car and fix it , still have the Same problem .

I’m a returning customer. Excellent sales and service. Marvin and management were very helpful and honored a great deal. Highly recommended.

Susan S. is the best in handling all aspects of my MBZ service, since my purchase of the car. I drive to dealer about 25 miles instead of just 3 miles (Autobahn Belmont) because of Susan’s great service. From dropping of the car, service, loaner car and return drop off / pick up has been smooth so far. So far, so good. 👏 👍

Thank you to Danny Ho for a great customer service!😊

I brought in my E350 to resolve control center issues, like intermittent and random radio and back-up camera operations. My advisor, Troy, who is always pleasant and courteous, could get me a loaner car, took care of the diagnosis, and personally handled a couple of other concerns I had. Although I deferred fixing the problem the technician found out, I am very happy with this visit.

Good and friendly service!

Susan is great! Listens and helps me with my concerns!

The review is for service and not for car. Every-time you come for service they will tell you your alignment is out and bill you $400 extra. I had that issue last year too So this time I asked the service person (Ethan) to call me first before doing any extra service not covered with my service plan. First of all he didn't inform and second when asked told me that we discussed if needed we will perform the service. I was planning to upgrade the car so was planning not to do any extra service unless needed.

I recently took my GLC 300 for service to the Stevens Creek dealership and had great communication with my assigned service provider. I am on a prepaid program and am able to drop off the car & pick up a loaner, which is really convenient. And the added bonus is that the car came back to me detailed clean!!

Excellent car and beyond. This a beauty in the making and exceeded all expectations. Love it everytime get inside or drive it will remain a Mercedes-Benz customer for LIFE. And the dealership is Stevens Creek and a shout out to Tony and Dusan for making it happen.

good experience

This is great place to get my GLE serviced. The staff were great. The process to get me a loaner and pick up my car was so seamless. The advisor kept me updated regularly regarding the status of my vehicle. It was a great experience. Thanks.

Total attention to customer care and always ready to answer questions. Timely and cost effective service dept too.

This was my first time taking my car in for a full maintenance and Ethan made the process run so smoothly! He was very informative and helpful.

Danny is great and always help me with good service and experience.

Words can not describe the true levels or impacts this experience has had on me and my fiancé. Her and I are both living on borrowed time as a result of pre-existing health conditions and I really wanted to allow her an opportunity at some of the more ideal experiences in life, but instead she's being forced to watch helplessly as these people at Mercedes Benz of Steven's Creek methodcally and without conscience, drain my pockets and my insurance policy for everything damn thing they can. To date, in a matter of only 1 week, they've managed to rake me for $14,000 with a balance of roughly $19,000 still remaining, on a vehicle purchase of 16,782. When I go in to talk about the situation no one is willing to listen. They avert their eyes in the opposite direction with responses all indicating the same thing :"you need to speak with your sales advisor" or "I don't know, I'm not the one who sold you the car". When I call they send me on phone looks, always resolving me to speaking with a machine. My car was just serviced there for extensive damages, and the Service Manager would not even allow me to physically see the vehicle until I signed over a 7,000 dollar insurance check. I mean, he would not allow me to even glanced at it from atar. I HAD TO SIGN THE CHECK FIRST,a check that was in his physical possession. Eventually I conceded, and he returned to my possession literally bought me to tear. The car was FILTHY! IT LITERALLY DROVE LIKE AN OLD DATSUN. THERE WAS NOTHING ABOUT THIS VEHICLE THAT COUKD BE CONSIDERED EVEN CLOSE TO HAVING THE CHARACTERISTICS OF A MERCEDES [non-permissible content removed] BENZ

One of the best customer service I have ever experienced! I even bought the mechanic a gift to express my gratitude!

Jake helped me doing 4 tires changing. Very Good service, I recommend

Garry Wilson Another GREAT service visit. FIVE STARS across the board for my service advisor Jake Tran and all the staff!

Staffs are very hospitable , helpful and always answer all my questions especially the car that I want to buy. Thank you so much for your assistance. Thank you so much Solmaz Asli your the best !!! It takes only 2 1/2 hours processing to get my MB to drive it home !!!! Highly recommended to my friends and relative to purchase a MB car here at stevens creek MB👍

From the return of my leased vehicle to Marvin assisting me with choosing a new one, I felt valued. The process was smooth and I was given all the time I needed to make a decision. After he toured me through the whole lot, he explained all features in detail to narrow down my choices. Not to mention he assisted me a few times once my vehicle was off the lot. I also want to show my appreciation to the gentleman that helped me at the end of my sale in the finance team.

Super friendly staff, very open & fun conversations with them. All were well prepared. My maintenance was completed ahead of schedule. Give Erica Flores a raise as well.

Customer service by Asad Hanif at Stevens Creek MB was great. I wish there were more people like him in customer service in other MB dealerships. I will definitely going to recommend others to this dealership.

From being greeted upon drop off to pick up, the attitude of personnel were very professional and efficient. We appreciate that very much.

The dealership is very nice and provides excellent customer support

I thank Nate Jones for his kind ornanization and their services

They always too busy. Didn’t get greeting and help when walk in.

Always OUTSTANDING Service from Ethan and Team. On time, accurate and keeps me notified.

Grateful for service help. We have had our MBZ vehicles serviced here for many years. They have helped with some really perplexing issues. I have been trying to find out problems with my lane control and service has been relentless in trying to find the issue. This review is about the help in resolving an issue with rodent damage that was hidden and tricky to find. Thank you Susan Sulimani for getting me answers. Car issues can be very frustrating and Susan has been patient with my whining! Thank you MBZ service.

Thank you Susan Sulimani. Our Benz has had some very difficult to diagnose problems that have necessitated several return visits. Turns out that it was hidden rodent damage. They just kept plugging away until the damage was found and it wasn't easy. Susan has been a blessing for the past years we have had her as our advisor. She does a very effective job of interacting with the service folks who do the work.

They pumped my tire pressure to 50 after a change of tire service. I trusted they know what’s best for my car until the tire literally exploded! I went to a tire shop and realize my tire pressure should be around 37-40!

My car buying journey was very unique. Many unanticipated steps and challenges along the way. At the end of the day, I came here with one car in mind. Six days of deliberations and a bit of patience and persistence allowed me to leave with the best version of the car I didn’t think was possible. 💯💯💯 Moral of the story? Go see Elena and Aaron about your next Benz!

Great experience!

Troy was amazing! Very willing to work with my time schedule and provided great service to my GLC! Thank you!

The dealer did a great job. I got my car?s windshield replacement on time. Free loaner car during my car was in their shop.

Erica helped me to sort things out with my tire, car alignment, and gravel shield replacement. She was very helpful and responsive. I also need to make a shout out to the engineer/tech team working on my car; great work to figure out my alignment setting this time because the car handles much better now!!

Fast and friendly service! Helped me every step of the way. Answered all my questions, no matter what they were. Thank you Asad and Safi for the great service you provided and for being patient with me and all my questions.

Tony Chiem has been a tremendous help, all staff there was super friendly and professional. I'll definitely recommend this place.

Excellent service, great help from Ethan Kurtz! Thank you!

I've been a customer at MB Stevens Creek way back when it was Smythe...Excellent service and adherence to MB standards . Great sales team, finance and the dealership delivers quality autos new and CPO with 5 star + service department. They are the real deal and anyone interested in a MB whether it’s a CLA or S 560 you’re treating equally well!!! Wouldn’t go anywhere else. Tony Chiem is also one of the best sales associates to work with as is Sofi as a manager.

I had an excellent experience at Mercedes-Benz of Stevens Creek. I worked with Sales Consultant Basir Ahmadi who later brought in the General Sales Manager Christopher Hong. Both Basir and Christopher were professional, friendly and helped me come to a decision that put me in a fabulous car at a price and agreement that I felt comfortable and happy with. I cannot say enough good things about these two genuinely great humans! I highly recommend requesting either of these two for your sales needs. The team members I met in finance only added to my great experience. The knowledgeable and kind Sean Shah took the time to help me understand aspects of my finance agreement in such a clear easy way to understand. I then met with Moe Afschar to go over and sign the final paperwork. Moe assisted me in my understanding of the various warranties and protections available to me. He explained the paperwork with extreme clarity and was committed to addressing my questions during the process. Assisted by Moe’s excellent communication skills, knowledge of products policies and finance we were able to successfully complete my paperwork in a breeze. If you’re headed to Mercedes-Benz of Stevens Creek I hope that you have an experience as wonderful as mine was and are able to work with at least one of the team members I mentioned in my review 😊 ***UPDATE: SERVICE DEPARTMENT*** Shout out to my Service Representative Ethan Kurtz! He’s the best! I don’t know quite how to sum it up, but request him as your Service Representative and you will get why I say he’s the best. Ethan’s work ethic is tops! He is thorough and quick: Quick to respond, quick to evaluate the issue at hand, thorough in explaining the issue and how to solve it. On top of the great professionalism I’ve experienced at Mercedes-Benz of Stevens Creek by Ethan, he is such a nice person! Ethan’s genuine kindness and professionalism are the reason why I will continue to have my car services done at MB of Stevens Creek even though I will be moving closer to a different dealership. I figure the caliber of work as far as mechanics etc are all up to the MB standard, but finding a great service representative is hit or miss. I hope Mercedes-Benz of Stevens Creek is able to recognize a gem like Ethan Kurtz!

Excellent service by Danny. They gave me a loaner for overnight. Kept me informed. Car was clean and washed when delivered after service.

Worst service ever. Left my GLC Coupe (still under warranty) for 48 hours to fix a few issues including the eco start not working anymore. Bad if not barely no communication during the period and at the end nobody looked at the car in 2 days. Had to pick it up on the 3rd day in the same state...

I would like to take this opportunity to say that I had a fantastic experience for repair services of my 2020 GLE at the Mercedes-Benz of Steve Creek and the excellent support received from my service advisor Susan Sulimani. My car needed multiple repairs and seemed to have complicated battery/software issues, however Susan explained the technical issues in a super clear and upfront way and kept me constantly posted throughout the repair process. She is highly courteous, knowledgable, and precise in every conversation and does not miss any details from the moment I dropped off my car until I picked up the car. After repairs she also made sure to reach out and check on the car condition and my satisfactions with the whole experience, which was fantastic. Susan totally earns my business and I am very pleased for knowing her and I would certainly recommend her as the service advisor to work with at Mercedes-Benz of Steven Creeks. Other staffs were also super professional and helpful in every step of the way. Best Regards,

Everyone was extremely helpful and accommodating! I would definitely recommend to anyone!

I highly recommend Stevens Creek Mercedes. I was immediately welcomed and all staff gave their attention and time to my family and I. Asad Hanif was my salesman and was very helpful and patient. Asad was very understanding of what my family and I wanted in our car. He knew all the inventory and made sure we were comfortable and confident with our big purchase. Asad and his coworkers were very inviting and interested in me. All the staff in Stevens Creek were helpful and polite.

Tony Hieu Chiem with 17 years experience in Mercedes was a very pleasant sales representative with a lot of knowledge in the car industry. Glad we even had some jokes with him as well :) then we went to have a lunch together because were so hungry Lol Tony helped me a lot to choose a car based on my budget and credit score. Also he knows how to treat clients by offering great deals! Recommended!

Over service advisor is Steve very welcoming person he explained us what they do for this service highly recommend it

We had a great experience at the SC MB Dealership. This was our 2nd Mercedes in a span of 4 months. Our Sales SPOC- Slava was committed and entirely vested in the search and finalization for the new car. He helped put the new config for us in the build making sure it was as per our wish. But the wait for the new car was longer than anticipated and hence when there was new inventory, we decided to choose from that. Slava was there at the door at the scheduled time. He ensured our time was used wisely. Based on our preferences for the desired model, he lined up the vehicles for the test rides. And whenever there's a question for a feature, Slava makes sure to follow-it up with a mini feature video and share with me (before and after sales as well). I'd recommend this dealership and Slava any day for your purchase, which you won't regret.

Excellent service from A to Z. It started with us finally deciding to go for it and get my lovely wife her dream car. Sometimes in February 2021 we stopped by and were given an opportunity to look at and test-drive a New 2021 G550. The dealership did not have the color choice we wanted and the sales professional (Slava Aprelenko) we bought multiple cars from for decades sat with us and helped us navigate and execute a custom order for our car. Once done, he kept us informed on every step, built start, built completion, transport to the port, departure of the boat from Germany, arrival of the boat in Southern California, transport timelines to the dealership, and finally arrival to the dealership. With the objective being to ideally buy the car on my wife's birthday, the dealership did everything humanly possible to make it happen. The purchase experience was easy as usual. The folks at Mercedes-Benz of Stevens Creek know what they are doing and everything went great. I have been using the services of this dealership for decades and strongly recommend them to anyone looking for a great car, excellent experience in buying one and servicing it afterwords.

The Stevens Creek service on our annual check up was excellent. They put in extra effort to make their service convenient for us. We will continue to use them for our ongoing care of our vehicle investment.

My service was for a "AEM". Jake, my service advisor was excellent and highly recommend. I have worked with him a long time.

Excellent experience with this dealership so far. We test drove a vehicle.Sales person very professional and nice. Did not ended buying from them, options were not on the car. Bought a vehicle from a different non-Mercedes dealership and brought it here for maintenance and warranty work. Mister Sir Master Certified Charlie Fish is our Service Advisor and Assistant Service Manager. Although a Big 🐟, Charlie is an actual person. A very good 👍 👏 👌 🙌 one. Patient, kind, professional , Charlie takes the time to take good care of your vehicle, therefore of you. Bravo 👏 ! Detail oriented, he pays attention to everything and goes above and beyond to make sure all is perfect. Gives straigh answers and honest advice. As mentioned above, has a Black Belt in Mercs, so he really knows his kraft(i.e., your motorkraft). And that's good for you. Also keeps you posted on the progress. And that's my story. And I don't inflate facts, because I'm not a fisherman. PS. Almost forgot this. In the buying process, I bugged him few times about Mercedes vehicles i was looking at, yet he politely took the time to address my many questions, though I was not a customer. Then i realized i can bag a good 🐟. Consistent quality service, as expected from Mercedes. But it's not about metal, it's about people.

I was helped in a very timely manner by Asad and the financial team. They helped me get just what I needed for a great price. I will definitely be returning for future purchases!

It was nice and easy. We were taken care of quickly and Ken was amazing. Would definitely recommend.

We bought a car from them, which was actually a good experience. The problem was that when we attempted to get a refund for the pre-paid service and extended warranty a year later, they ignored all our calls. We had to physically go to the dealership to sign the cancellation paper. After 8 weeks we hadn't received our money back and another Mercedes dealer confirmed they still hadn't processed our cancellation. Left multiple messages for both the finance manager and general manager, no one returned my calls. Had to contact the BBB and Autonation corporate office in order to get the refund. Will not go there again. Changed to Mercedes of Monterey which has superior service.

The advisor was supposed to leave the key by sales in after hours time, but this did not happen. Had to come back the next day to get my car picked up. Oh by the way, the rental gas is still your problem even that you filled it up the night before. Had to add a second round of gas for the extra round trip I had to do. Everyone is blaming COVID, but this is not really that!!

Overall I really like this place. The woman who helps me, Giselle, is really cool and super helpful. When I brought my car in I thought I would need to have my window fixed, it was having some issue with automatically rolling up, and my brake pads replaced because they were squeaking. Both issues ended up being easily fixed and not costing me a dime, which is cool because as somebody who knows nothing about cars it would be easy to upsell me on whatever. The one downside, and the reason this review isn't 5 stars, is that their loaner car system is a bit disorganized. The people are friendly, but they always seem to be running behind and you'll usually end up waiting both to pick up and drop off your car if you're using a loaner.

My service was done in a timely manner! Danny Ho is so efficient. Really happy with the quality of work!!

overall the service was excellent, except of very long waiting time and unpleasant staff to return a loaner car

The staff at MB of SC have repeatedly found ways to provide service above and beyond what is expected. We have been extremely pleased with the treatment we receive, whether it be in sales or service. Highly recommended.

This is my first service since the Pandemic. Overall I am reasonably satisfied with the service but I have a lingering concern that every time I bring the vehicle to this dealer that they discover some reason for maintenance items that drive the service over $5K.

Efficiency Reasonable prices

Staff at Stevens Creek Mercedes Benz were very professional. They answered all our questions and showed us complete details of the car. Very easy transaction in purchasing vehicle.

Brought my Sprinter for the diesel emissions fix and when ready, 5 days later, it was dirty and with multiple bird droppings on it. I asked for it to be cleaned up and was told first by the pickup desk person that they do not wash cars. I then went to the service receptionist who proceeded to find the service manager who bluntly told me that because it's a van, they store them outdoors and they are not responsible for "acts of God". I then asked for a wash voucher at a local car wash, and he said that they don't do that. Needless to say that I was not happy with their response.

MY service advisor Nate is nothing short of amazing. An overall great person that communicates with me well, takes the time to understand what I need, and listens. I highly recommend him if you go to the dealership to service your Benz.

Feel very fortunate to have Charlie as my Service Advisor! Always ensures my repairs are done and with high quality. Keeps me completely informed all along the process and the work or repairs I need are performed diligently. The other staff is quite courteous and pleasant as well.

4 months after I sold the vehicle I started getting toll violations for the vehicle someone else is driving!

Steven?s Creek performed my recall quickly and smoothly.

Tony is exceptional! We had a very smooth process of buying E350.

I recently purchased a 2021 GLC 300 from the Mercedes Stevens Creek dealership and was impressed with how quick ,seamless the process was until taking delivery of my vehicle.Kamil Beiteshagh,who helped me with the purchase and was very amicable and took great care in answering all my questions and continues to be helpful even after several days of my purchase .Du?an from the finance team assisted me with the paperwork and was very helpful too .I would recommend this dealership to anyone who is looking for purchasing a Mercedes in the bay area.

The dealership tried to duplicate my problem and fix. They replaced all parts under recall and tested. Found that the car's battery was weak and part in turbo was broken --all was not anticipated when I dropped off. They also informed me of a settlement for owners of our model and that was especially appreciated.

Auto Nation Stevens Creek is a good dealership with quality customer care.

It was a wonderful and easy no hassle experience. The people were great and very easy to deal with. I really recommend this place.

Every visit to MB Stevens Creek is a positive one. My service manager is Danny Ho and he is awesome. He goes above and beyond to take care of my requests and gets me back on my way as quickly as possible. Thanks for always making me feel welcomed, MB Stevens Creek!

Charlie fish provided very good service. He is very professional, listens to us and provides constructive feedback

I recently bought a 2021 GLC 4matic and turned in my 1999 E-320 who had been a wonderful vehicle. I worked with Tony Spencer and Ellen Lans who were so incredibly helpful and "went above and beyond" in making my car buying experience smooth sailing. Ellen and Tony have taking time answering my questions and have followed up with me weeks later to see how things are going. Mercedes Benz of Stevens Creek is such a class act dealership and everyone there was so helpful and friend. I would definitely recommend anyone looking for a new vehicle to think about contacting Tony and Ellen at the Stevens Creek dealership. I am ONE very happy customer!

Emission recall update and service completed in one day..

My service advisor, Jake, was extremely helpful. He went out of his way to help me, especially when I had to call him after the service. I had a loaner car and when dropping off the vehicle, I forgot to take out my laptop which was on the backseat. When I got home and noticed my mistake I called Jake who immediately 'looked for' the loaner car and took the laptop into his care. He then kept it until I could come and pick it up. He saved my day!

Great experience with the service and engine light check. Since I had an engine light on, I would have appreciated to get priority on a loaner car and not waiting for 10 days until a loaner was available. Overall great service

I had the best experience with my service advisor, Nate!!!!

Steve Kirksy is nothing short of amazing! Completely trustworthy, always ready to help, and professional. He keeps an eye out for my car as though it was his own, makes sensible recommendations looking out to ensure safety and reliability. I am grateful for his help and would highly recommend him.

Efficient and timely. Easy to obtain and return rental car while having my car serviced

Good service from representative. Friendly staff. Clean facility.

My Service Advisor, Ethan Kurtz, was EXCELLENT & highly recommend!

Thank you to Mercedes Benz and especially sales person Tony to give us grate services and what ever we need I?d ,beside that he didn?t put any pressure on us. I recommend everyone who wants to get perfect deal and good services, visit Stevens Creek Mercedes-Benz.and ask for Tony

I love working with Steve in service. He is so friendly, responsive and easy to work with. Always does what he says he will do. I couldn't imagine working with anyone else.

Had a smooth and easy quick service for my car. Immediately received loaner vehicle

I made a maintenance appointment with my favorite service person, all went as smooth as could be!

Repair work seems fine. The ML 350 runs well, but did lose a bit of fuel mileage. Old highway was 33, now it is 31.3 mpg. Sure the DEF consumption will go up as well. Can't comment on cost because all of the work was completed as part of the emissions settlement. Could not get a loaner car, van service was discontinued due to the pandemic and dealer would not cover an Uber. Most dealers do. Not a big issue.

Made purchasing a vehicle relatively simple. Friendly staff walked us through the ordering process. Thanks again Bill!

I did not want to do review because my review is not going to be positive. Overall the service was okay. But when I was driving home I noticed some marks below the handle bar. Some mud was spread all over plastic cover and scruff Marks on drivers door rail. This was my long time back to Stevens Creek Mbz and I was disappointed. When you are accustomed to a meticulous job, this was a big “No”! This may not be a big deal, but I’m wandering how the actual service on the car had been done. Not a pleasant one for sure and suspicious.

This was the worst car experience ever and its not over-I saw a car online that I liked and price was good- I went to them with a pre-approval from capital one and it took a week for them to send me the papers- long story short- I had to handle the financing myself- the deal took a month. Now I have the car and drove it less that 200 miles ( 2012 ML) and the check engine light comes on- I took it to my local Mercedes Dealer and the car needs thousands of dollars in repairs- all should have been uncovered by their 150 point check list. Teh worst part is that the car was supposed to come with a 3000 mile/3 month warranty. When my dealer caller the warranty company , they dont have the contract. So far the dealer has not handled this. STAY AWAY

My service was for the airbag recall. Erica Flores, the service manager, was most efficient and courteous. She expedited the work and it was completed in a very timely fashion. I was very impressed with this service, including the surprise car wash.

The staff took time in answering questions & addressing my concerns. Valeria(sales) & Josh?(financial service) did a great job. Thank you guys!

Highly recommend this dealer! Ask for Ellen. She will set you up with the right car and is super timely. The entire leadership & staff team has been professional and kind with all my needs.

Everything went smooth. Kenneth, the MB guy, knows what he?s talking about and gave substantial input on which preowned vehicle to buy. We ended up with a 2018 GLC 43 AMG with less than 10k miles. What a sweet deal!

The experience was awesome and Jake is an awesome Service Representative.

Very professional. Complete the work as promised.

Wanted to trade in our car for a slightly bigger one, knew what we wanted, they gave us what we wanted for our old car and walked out completely satisfied! It was seamless!!

Well done on time for annual checkup and servicing; Steve Kirksey is very gracious and considerate!

Service on my S550. The loaner car was so important. Charlie really helped me throughout this process. The insurance covered most of the complete service

Create customer service by Mr Baser, I will recommend him to all my friends.

Service desk quoted $600 but when I went in they said $1,509!!!

They did a good job on fixing the recall I had on my car

Susan handled everything very well. She explained the details of the service and made excellent recommendations.

Service, warranty work and Windshield replacement.

this experience has been exemplary.

While having full warranty the transmission was giving problem! Taken to the dealer three times and it was just a quick fix Warranty expired 2 months later big problem with transmission It took from December 2020 until now March 2021 to get a new transmission from Mercedes Benz as they did not want to replace it while under warranty I want to believe the dealer was helpful, during all this time I will asume transmission comes directly from Mercedes and not at the dealer cost However three months to get it resolved is unheard

Bought a used car from mbz San Jose. Turned out registration was expired. It has been a month and dmv has not received any paperwork from them. Still in previous owners name!!

The only reason we come back to StevensCreek is our service guy, Danny Ho. He provided us with 15 years with our 2015 CLK and is now taking care of us for our 2020 GLC

I just got my brand new GLS from Mercedes-Benz of Stevens Creek. The sales manager Chris is very nice and responsive. He helped me to get the right GLS with my favorite color, options, etc. quickly. Overall, it is a great car purchasing experience.

Service was good and quick. Well run process plus they provide me with a rental

Jake is the best service advisor, I’ve worked with him a long time. Just wanted to say thank you once again for helping us and so patient with our questions.

I received outstanding service when purchasing my first Mercedes and also the servicing of my car was extremely easy and efficient. All individuals I encounter were friendly and professional.

Troy and staff were so professional and helpful. Very satisfied and I would recommend this dealer to a friend.

The team at MB Stevens Creek provided outstanding service in a minimal amount of time. They were very knowable, professional and helpful throughout my service

I have owned Mercedes Benz vehicles for over 40 years, and my service adviser (Danny Ho) has been taking care of all my service needs for 20 years. His expertise and service has been outstanding.

Overall to be nice. If could provide transportation assistance that will be great.

As always, Denny Ho provides excellent services. Will definitely recommend this dealer to my friends

Service was misrepresented in service contract at purchase but service performed according to spec.

I am happy with the car purchase I made in 2018, and have been using this dealer for my service for the past three years. I am a single, female parent and every time I make a service appointment and ask for a loaner car (as I have a toddler), I am told I have to book three to four weeks out. The following has happened to me twice--as I cannot be without a car having a baby, I have waited in the lobby while my service is being completed. Upon getting there both times, I asked the loaner service desk if there was any way I could get a loaner available so I did not need to wait around. I was denied both times, claiming there were "no vehicles available." BOTH times I have witness white males, also coming in to service their vehicles and having no loaners available, find their service rep saying there were no loaners available and ask for a car, and BOTH times, I have seen the MB male employees say "No problem, we'll get that taken care of." I paid around $60,000 for my vehicle at this dealership and have been loyal to them. I imagine these two men in both instances paid around the same, as well. I conclude that my issue for loaners both times have been on the basis of sex. For the record, I would like to note that I also have a comparable BMW, as well, and I take it to the BMW service center across the street. I have had no problems getting a loaner, even the day of.

Thanks Diana and a few other folks for getting our new vehicle; happy with process and would come for our next vehicle.

Mr Stansberry is always a class act. Easy to schedule with. Accurate/fair estimates on the work. Always good about communicating process and estimated time for completion. I drive pass many other dealers to make sure it gets done right by going here.

Service Manager is a nice person, he guided me all the works and recommendation , good and detailed explanation . Nice and user freindly and patience communication. Delivery the car is on time. Follow up call is helpful for me scheduling my work.

I brought my car in for B service and Class Action air conditioning service. I was told that the AC would only been done under the class action IF the technician could smell the AC for 30 seconds. My car has been to this dealership since I purchased it, with the exception of a couple off site mechanics. Each time I bring it there, I tell them about the smelly air conditioner. It is amazing to me that with a record at the dealership that they would not fix the AC without the "smell" test! Well, they did NOT smell it, and I picked up my car. I took it to an offsite dealer, he did the AC sanitize and said it was one of the worst he has seen. Unbelievable, for a 300 dollar service, for Mercedes not to take care of it is beyond me.

As always, easy to check in, knowledgeable, efficient and friendly service personnel and a clean, fun to drive loaner car. While performing my routine service, the tech noted some additional work needed & did that too, covered by warranty.

Quick and quality service! Will do it next time.

Except they pumped the tires with too much air, else everything were fine

SUSAN SULIMANI is the worst and most horrible service advisor and corporate office should look into her behavior and conduct. She does not even have basic courtesy to greet her customers. She is very rude, talks in a condescending way, does not bother to tell you anything about service being done, won't answer any questions and shows as if doing a favor talking to you. She does not care at all about your car and concerns you have and has no intent to resolve anything. She is very money minded and just keeps quoting prices. Don't waste your time and money, and if want your car to be taken care properly, stay away from her or you will regret later.

SUSAN SULIMANI is the worst and most horrible service advisor and corporate office should look into her behavior and conduct. She does not even have basic courtesy to greet her customers and talks in a threatening tone. She is very rude, talks in a condescending way, does not bother to tell you anything about service being done, won't answer any questions and acts as if doing a favor talking to you. She does not care at all about your car and concerns you have and has no intent to resolve anything. She is very money minded and just keeps quoting prices. Don't waste your time and money, and if want your car to be taken care properly, stay away from her or you will regret later.

I got an appointment for the air bag recall on my car at the Mercedes Service Center on Stevens Creek. I showed up at the appointed time and was told it would take a couple of hours. After 2.5 hours, I was told they didn’t have the air bag module and I would need to re-schedule. I received a voice message later saying that there was a shortage, and they would let me know by May. I called a service center the next day, referred by my mechanic, and was told to bring the car in for immediate service. Apparently, there is no shortage for recalls. I found the treatment at the Mercedes Stevens Creek Service center very unprofessional and inconsiderate.

Danny Ho provided very good service and had my car ready exactly as the time he estimated. Great job!

I love working with Troy. He's responsive, communicates well and has a pleasing personality. He works hard to support his customers.

Great customer from Charlie Fish. Will definitely recommend to all friends.

Jake explained everything clearly and the process was very smooth from car drop off to loaner car. I was promptly informed about service completion and car pick up process.

You have to wait to get a Loaner car, which didn?t happen before and was not informed beforehand.

This dealership checks out the moment you give them your money. Finance director is a complete joke, can’t add, has zero finacial background. He said he went to school for psychology, reassuring when you get no paper work from your purchase and MBF shows no documentation of the money you have them a month later. . Has not paid off my car they took as a lease return. Called and emailed 10 times this week.

Excelente trato, resolvieron al 100 mis necesidades, estoy muy contenta con el resultado

He is very kind and honest. thanks for your help

Danny did a great job for the service A maintenance! Communicated with me promptly.

Very friendly and working hard to convince customers I appreciate their efforts and kindness

Susan from service team is excellent recommend this dealer

TL;DR I brought my car here for a simple battery change service and ended up with a totaled car. I would not recommend coming to this dealership. I brought my car to the dealership for a battery change. It took more than a month for them to complete the service. Given that the service was done during Covid-19, this delay was understandable. HOWEVER, when I went to pick up the car, I found that the flooring under the back passenger seats was completely flooded with water. The water had seeped through the panels and damaged the internal parts of the car. As a result, my car had to be totaled. Mercedes Benz of Stevens Creek refused to take responsibility for this negligence. I will not be returning to this dealership and would highly discourage people from getting their cars serviced here.

I had to bring my car in for a recall item and asked if they could expedite getting it done while I waited. Jake was awesome and got me back on the road in an hour and a half.

She was helpful in finding the car as well as helping to close the deal.

Always top-of-the-line service. Thanks Charlie!

I’m very happy with their service

Overall satisfactory. Professionally handled.

Our service consultant Steve Kirksey was beyond exceptional - Steve was very personable, extremely knowledgeable and was quick to follow up with my vehicles health check. Additionally, the loaner car manager, Tiffany - was very professional and a great ambassador for the brand. Thank you Team MB of San Jose!

I was told that My GLC 300 all four tiers needed to replace when I went to an annual service for 20,200 miles. I bought the car in 2018, didn't have much mileages. My adviser also told me I can't put other manufacture tires because " Run-flat" tires require on this car. I feel that it doesn't justified that I would replace the tires every 20,000 miles. I'm very disappointed.

The service and attention I received was 5 star! My representative was Susan Sulimani. Great Customer Service and attention. 5 Stars ?? ???????? Thank you! Ann W.

My experience at the dealership is OK, SA worked really hard to resolve my issue but the results are quite disastrous. To begin with, due to the issue in tire and wheel insurance claim, I have to wait for over a week to get my car back. During this time, no loaner was provided and I have to make several phone calls myself to escalate the claim to get it approved. I wish there is more support from the dealership. Then about the issue. It is to replaced a cracked wheel TWICE. The EXACT SAME WHEEL cracked again in 392 miles after the first replacement!!!!!!!!!!!!!!!!!!!! Just to be clear, those 392 miles is mostly local commute under 50mph and I do not recall any incident that would lead to a cracked Wheel. I highly suspect the replecement of the orignal wheel was not done properly, or it has not been replaced at all! This is quite unique experience for my 10+ yr experience as luxury performance car owner. I am not sure if any investigation can be conducted on my case since all the work has been completely on my car. I would really appreciate the effort if any people from management can help look into my case. As an AMG owner, I was really disappointed about my expereince and would not consider owning another AMG for at least next 5 yrs.

My experience at the dealership is OK, SA worked really hard to resolve my issue but the results are quite disastrous. To begin with, due to the issue in tire and wheel insurance claim, I have to wait for over a week to get my car back. During this time, no loaner was provided and I have to make several phone calls myself to escalate the claim to get it approved. I wish there is more help from the dealership. Then about the issue. It is to replaced a cracked wheel TWICE. The EXACT SAME WHEEL cracked again in 392 miles after the first replacement!!!!!!!!!!!!!!!!!!!! Just to be clear, those 392 miles is mostly local commute under 50mph and I do not recall any incident that would lead to a cracked Wheel. I highly suspect the replecement of the orignal wheel was not done properly, or it has not been replaced at all! This is quite unique experience for my 10 yr experience as luxury performance car owner. I am not sure if any investigation can be conducted on my case since all the work has been completely on my car. I would really appreciate the effort if any people from management can help look into my case. As an AMG owner, I was really disappointed about my expereince and would not consider owning another AMG for at least next 5 yrs.

That's only complaint. There is NO negotiation! But the car was good clean and maintained.

Awesome service specially to my service advisor Charlie Z

Rodgrio has always been welcoming when I am there. He has a smile on his face and willing and ready to help.

My salesmen Jugbhir Singh was fantastic, Aaron Riddle in finance was amazing. Both of them made my experience at stevens creek great. I?ve been to many Mercedes Benz dealerships, my favorite has always been Stevens Creek. This is my second purchase from them. I highly recommend this dealership to anyone that is seeking a Mercedes vehicle. I highly recommend these two gentlemen, it will only make your experience even better. Once again thank you guys and stevens creek.

Great service from Nate Jones. Explained to me different options that helped me save money.

Over all services are excellent. The only thing I don?t like is the loaner car not that great. I?m in the market to buy an SUV. But they have the loaner car is so disappointed.

I'm happy with service I got from this location every time.

Flexible appointment rescheduling. Quick yet high-quality service.

Great customer service and would recommend this dealership

Body used 2014 Mercedes Benz S550 less then a week the check engine light came on. It was a hassle to try to get it to get repaired but thank God for Roseville BMW AutoNation take good care of me! The brakes squeaks. I didn?t hear it on my test drive. I wouldn?t recommend this dealership in San Jose

I have a very thoughtful service advisor. I have learnt from being a MBZ service customer, the advisor makes a big difference. I have had an indifferent advisor and they lost a repeat customer!

Stave Kirksey is the greatest

Recently took my Mercedes in for service and had a great experience. Thank you to Goran and Charlie for setting it up, getting me a car to use in the meantime and generally taking care of me! Real pros and the utmost premium service I have ever experienced in the automobile industry! Highly recommend! Ivan Pehar

I did not have an appointment but was seen right away, I had low pressure in one tire and it was quickly determined there were two nails in my tire. This was taken care of right away while I relaxed in the comfortable waiting room which was arranged to be socially distant. Everyone I had interaction with were courteous and friendly. Overall a pleasant experience minus the great coffee due to Covid. It was communicated to the service technician that there were two nails , so it would not be overlooked and I did not have to make a return visit. Thanks to all.

We have been using this dealership since buying our ML400 there for service. Charlie Fish is our Service Advisor. He has been excellent to work with over the past 7 years! We have been very happy with Charlie and mercedes-Benz of Stevens Creek.

We leased two cars with Fletcher Jones for 6 years in the past and obviously went back to them for a new lease. The agent who helped us in the past was retired and the new agent didn't meet our expectation. We looked around and stopped by here in Stevens Creek. Talked to a young nice gentleman which was very helpful and then he passed us to Solmaz, a very nice lady who tried to find what we were looking for. Even though there was an issue at the beginning with a recall on the new leased car but the Stevens Creek team including Kevin, Store Manager (I believe), Chris, Sales Manager, Aaron, Finance and Solmaz helped to resolve the issue and keep us happy and satisfied with the service. Thank you and keep up on the team work.

Pleasant experience in and out. It was smooth, fast, and professional

Decided to tint all of my V windows on my 2021 AMG A35.. price was comparative to local tint shops. However the plus is the customer service & of course a curtesy vehicle is provided. The tint looked great! And I felt like I was picking up a whole new car!

Excellent service! Car runs great.

Selection, customer service and a luxury atmosphere with a comfortable feel

Prompt, professional and reliable.

Great people at this dealership. Honest, fair price, knowledgeable and helpful.

The service was quick and on schedule. Easy to get a loaner car to

This review is based on my experience with Service department. Susan has been my advisor for the past 5 years since I purchased my car from the same dealership. She's an amazing individual with much attention to details and customer-first mindset. During pandemic, my battery turned dead and I got a flat tire. Both times despite low inventory levels and reduced hours of dealership, she managed to get my car repaired in one day. I can't thank her and her colleagues enough. Thank you!

Very good deal in purchasing the new car. The negotiations is harmonic and peaceful, reached a common ground in less than 30 min.

Good service but expensive. Thanks for the discount.

Charlie was very informative, helpful, and very courteous. He is the reason why I always go back to Mercedes Benz of Stevens Creek. Only issue that has come up is that I am now told that I have to be the ONLY one that can drop off cars. This is not always going to work since I am not always available to do so. If this is going to be the case then I will have to find a different dealership.

Martin ( Manager) and Jughbir ( sales) are the best so far in this dealership. I have been dealing with Martin from last so many years and trust me if he wasn't at this dealership I wouldn't have got into so many deals. He should be promoted.

Maintenance Advisors are very polite as well as the other coordinator. Loaner car was great. They service my car very good. My car was soooo clean when I picked up. Great job 😀

Patience and proactive detail demonstration really makes shopping for new car a breeze and friendly experience. Jugbihr is one of the best sales person in the bay area and Danny Ho at service is the most knowledgable service guy.

Great experience! They went out of there way! Above and beyond to help me.

It's a safety recall service. Jack Tran was extremely helpful for the schedule, loaner car and status update. Great experience!

Had my routine service done at AutoNation. Service is A class as usual. Awesome communication and personalized service.

It's a safety recall service. Jack Tran was extremely helpful for the schedule, loaner car and status update. Great experience!

Great customer service from start to finish. Reasonably priced and actually charged me less than initial estimate.

My service rep was terrific

Steve Kirksey our service person is fantastic. He goes above expectations and ensures everything is handled well. He is the reason we use this dealership

Professional and courteous customer service. Excellent!

Great service and overall customer experience. Nate Jones was great in helping me get my vehicle serviced.

Service was terrific and all employees were very safe.

Always very good service, nice facility and professional staff.

😀They are an excellent company and I've always been extremely happy with their Service and my Service Rep. Danny Ho. He is very detailed and has taken care of me for the last 20 years. Great company and Service reliability.

Pleasant and very through making sure any in perfections were identified, scratches, tire wear, and etc.

It seems like the service staff wants to do bare minimum and get you out of there. Overall, I am not very satisfied. Also, they said they would wash the car but it was returned as is.

always good communication with each service advisor plus quality performance service work on car

I have received an exceptional service from Sean the finance director and Basir the sales associate at MBZ of Stevens Creek, This is my 3rd lease and I will continue leasing from them.

great service wonderful brand new Loaner. looking forward to my next break down....

Another outstanding service appointment with Rodrigo and his team.Very professional and efficient from beginning to end. There was no upselling on any unnecessary services just my required A service and a wheel alignment. I received my car a little earlier than expected and left feeling confident of a job well done. I highly recommend this service department for your Mercedes Benz servicing needs and especially Rodrigo.

John Strassenbery took my car and I got it back fairly quickly and in good order. He is always looking after me.

We have been long time customers of Mercedes and one of the reasons we keep coming back is the service department. It is fast, efficient and friendly.

They did everything that they say they were going to do and more I’m glad I went with Mercedes Benz & AutoNation Nate was very helpful my experience all and all Awesome Thanx guys

They did everything that they say they were going to do and more I’m glad I went with Mercedes Benz & AutoNation Nate was very helpful my experience all and all Awesome Thanx guys

An exceptional service and behind my expectation was provided by director of finance Sean and sales associate Basir. This is my 3rd lease from Stevens Creek MBZ

We just bought our first Benz. What a great experience. Ellen was a great sales person. There was no pressure and Ellen was there to explain the car features and answer any questions we had. We were very impressed with the whole process and now under and why so many people buy these cars, they are expensive but you are driving a much higher level of car. There is no comparison. Highly recommend this dealer, pricing was excellent, and even finance was painless.

Battery failure difficult to diagnose. Steve Kerksey and his team members were diligent in finding the problem and replacing the battery at no charge.

Servicing of vehicles is reliable, completed in a timely manner, and easy to schedule appointments. Loaner cars are available while servicing is in process. Drive-up service for minor part replacements (tire air pressure check, light bulbs, new license plate install) is available. Service managers and staff are friendly, knowledgeable, and helpful.

I am very satisfied her kind, professional help on my 2014 car.

I am very satisfied Susan’s kind, professional help these days. Happy New Year!!! Best, Tsue Yuan Hwang

Everything was easy and seamless. Customer service was great

I have been taking my Mercedes for service yearly here for the last 3 years and I have not once been disappointed. Everyone is organized, competent, and friendly. The customer service is the best! They are very detail-oriented and your car is returned washed and shiny. When my vehicle had to stay there over the weekend, I was provided with a complimentary (Mercedes) loaner vehicle so my daily routine never missed a beat. Talk about convenient! Mercedes Benz of Steven Creek in San Jose, CA is a top of the line dealership in my opinion.

The service and the quality was phenomenon.

Good drive up delivery of my car for service. Prompt service attention. MB provided a loaner car. The general service is prompt. My overall impression is good service at higher than average rates per hour and margins on replacement parts. After inspection, I did receive a call to replace a part, the part and service was quoted at $1,600, of which $1,000 was for labor at 4 hours. Doing the math, that is $250 and hour, which I did not authorize and will seek repair of needed from others. Rate seemed excessive.

John Stansberry has been my service representative for several years now. He consistently provides excellent service, he listens carefully, returns calls promptly, he is efficient and polite. Always a pleasure to work with him.

Excellent service. Very efficient check in process

Excellent overall performance from beginning till first service so far.

Maintenance cost too high!

Very good service! Thank you very much for Mr Fish Charles!

John Stansberry has been my service advisor for over 10 years. He is knowledgeable, customer focused and prompt in his communications regarding my vehicle. John is truly a trusted advisor and a delight to work with each time my vehicle needs repairs.

Staffs are all so kind, and professional! I was so satisfied with their professional service! Thank you so much!!! Merry Christmas!!! Happy New Year!!! Best, Tsue Yuan Hwang

Service excellent!!! I am so satisfied the team work!!! Merry Christmas!!! Happy New Year!!! Best, Tsue Yuan Hwang

Buying new car never been easy like this, everything went smoothly and take less than an hour, great service, really professional

I visited this Benz dealer to lease a new 2021 GLA250 4MATIC. I was assisted by Diana and Aaron, they were both super friendly. The process went smoothly and I was able to drive the vehicle off the lot by the afternoon.

Need to understand what exactly the customer needs and asked for.

My Service Rep. very Great Jobs. I alway comback this dealer everytime.

Once again, Nathan was great from start to finish! Sent me the estimates for the service , with different options. Once the car was ready contacted me. Sent a payment link , which made it easy .

Samad from MB Stevens Creek was amazing! Love our new SUV Benz!

I talked to Kenneth Nguyen at the dealer. He was extremely professional and got me the car I was looking for. Great experience overall!

Made an appointment to get car brakes fixed and tuned up but needed a loaner car. The only way to get a loaner was to wait for 3 weeks . 3 weeks later I came 29 minutes late for my appointment due to an accident on the freeway which I called to let them know and they gave my loaner away and asked me to wait for another 2 weeks. It’s just unacceptable . Poor service, poor attitude from service man and a waste of time

Great service, professional and prompt

I mistakenly show up a day before my appointment and John did his best to acomódate his schedule to see my car Great appreciate!!!

5 stars all the way around the saleman kenneth nguyen had the vehicle brought over from las vegas. amazing service!

My Service Advisor, Troy did an outstanding job of explaining what services were needed and why. He was patient to answer all my questions and very professional. He also explained all the added cleaning and steps they would take due to Covid-19. I felt safe. Thanks Troy.

Timely delivery of services. Advisor is courtesy and professorial. The area is clean.

Service Advisor was very informative. Although having to get new tires every 10,000 miles is ridiculous

My service representative was helpful in suggesting what other services my car needed during the scheduled B service appointment. I appreciated the convenience of the pickup and delivery service of the car. Your entire staff was professional and superb. Thanks.

A big thank you to Diana Than, Linh Mong, and Aaron Riddle for providing excellent and professional customer service and support! I'm beyond happy and satisfied with my experience at Mercedez-Benz of Stevens Creek, SJ! I highly recommend them--I'll definitely be coming back. Again, a big thank you!😊

Diana was a pleasure to work with and answered any and all of our questions! Great experience from start to finish!

I LOVE MY CAR! I feel well taken care of whenever I need a car service check up. My sales representative is most Gracious and my service representative alway explains to me in detail what was done on my car to maintain it to its best performance.

Exceptional service from the sales person until signing. Keep it up Mercedes Benz of Stevens Creek

I liked the no-haggle price w automation making the purchase easier and less stressful. My sales person made it easy to make an appt and had the car ready for me to see and test drive. She and the dealership stood behind all promises made to me including adding Applecar play to my vehicle. I am very happy with my experience there.

I would recommend Mercedes Benz at Steven's Creek to anyone thinking about purchasing. I didn't arrange my appointment but David Nghiem was willing to help us. He listened to my concerns and was willing to negotiate my asking price. After dealing with multiple issues at another dealer, I was happy with my recent purchase at MB Steven's Creek.

Amazing product, professional staff

Awesome all around with everything from A - Z! Thank you for making things so easy and quick to get my car serviced!

service was as expected. very expensive though and i will look for other options in the future.

Everything was good. Service was done on time. Pick up was quick. Car was washed.

Great customer service by Susan. She is simply the Best!

Susan Sulimani is exceptional. Nice and excellent service. Thank you

I came here to test drive a 2020 GLE350 4MATIC. I contacted the dealership about 1 month prior and worked with Slava, the Internet Sales Manager. He was super patient and very willing to give numbers in writing, which many dealerships won't do to avoid competition. I eventually went to the dealership to test drive. Slava and his manager were very amenable to even more negotiating beyond what I had already done by email. Ultimately, ended up with the vehicle that day itself because of the great deal combined with very friendly, no-pressure customer service.

I have been coming to this dealership since early 2007 when I purchased my first Mercedes E350 and have never been disappointed. They are always keeping me informed and updated during the service process and have provided a courtesy loaner vehicle when needed. Danny Ho has been my Service Advisor for the longest time and he along with the entire Service team have always performed at the highest professional level. On this recent service visit Steve Kirksey helped me and picked up where others have left off.....top notch.

Didn’t expect such nice feeling dealing with new car sale person, even during bargaining with lower price, very polite and professional sales person. Recommend to call John, Stevens Creek Mercedes if you want to buy a car.

Excellent service and attention to detail. Extremely well run business.

I had a satisfactory experience with Stevens Creek Mercedes. Salesperson Jake Phuong was very helpful. Highly recommended.

Easy tp check in, pleasant area in which to wait, working on my computer as the service was performed.

My wife and I are in market for a new SUV to replace her old GX470. We just started searching and pretty much settled with the newly redesigned GLE350. Though I want to get the car before Christmas as a holiday gift for my wife, I was expecting at least a few weeks to go through all the searching and bargaining. But things turn out to be on fast track. It all started after I put in my contact info for "see dealer's offer". Mr. John McCarthy from Mercedes of Stevens Creek was the first to contact me and scheduled a test drive. Once we were on site, we also had the pleasure to meet with another associate Ms. Jenna Morejon. Both of them are very knowledgeable about the car and answered all our questions with great patience. Fast forward to next day -- I went back to double check a 2020 GLE350 that we passed on previous day but it was just sold literally as I walked in (darn, the GLE350 is popular!). Luckily, Jenna was able to find me a new 2021 GLE350 with all the features my wife wants, and she worked hard to help getting me an offer that I could not say no. So I signed right there. :) I also appreciate Mr. Nicolas Kith who stayed late on a Sunday night to help get all the paper work done. John then walked us through when we went back to pick up the car and helped us set the tailgate open height that matches our garage. We had a wonderful shopping experience at Mercedes of Stevens Creek, now my wife is enjoying her new GLE. The only downside for me is that my wife got the new car as Thanksgiving gift, now I have to think what to get her for Christmas. ;)

Love this place . Just bought Mercedes GLA-CLASS from here Great deal !! Everyone is very friendly .

Marvin was our Sales Associate and he was terrific. He was knowledgeable about the vehicle and helpful all along along the way.

I brought my van in to have the door lock fixed. I came away with a 250 fee and no change in my door lock

Sales Misrepresentation at Mercedes-Benz of Stevens Creek Our vehicle, the 2018 Mercedes Benz C300, finished its first pre-paid maintenance at Mercedes-Benz of Stevens Creek last week. However, yesterday was the first time that we know there is a three-year expiration date for our pre-paid maintenance package. The vehicle was purchased in 2018 at Mercedes-Benz of Stevens Creek. When we were discussing whether we should purchase the pre-paid maintenance plan, we raised the issue of what if we can not drive 10,000 miles per year and we can not finish three maintenance in three years. The salesperson explicitly told us: "It's a common misunderstanding that the customer believes they have to use the prepaid package in three years. It's actually not true. The package can be used as long as the mileage of the vehicle does not reach 30,000 miles." With the trust of the salesperson and the brand of Mercedes Benz, we believed this and purchased the package. Coincidentally, we did not drive much during the pandemic. It took our vehicle two years to reach 10,000 miles. Last week, Susan from the service department told us that there is an expiration date for our pre-paid maintenance package. Now we think this is a misrepresentation that happened during our vehicle purchase procedure. We have contacted Mercedes-Benz of Stevens Creek and hope to solve this issue. None of them have worked. We are disappointed with the service of Mercedes-Benz of Stevens Creek and the misrepresentation during the purchase of our vehicle. Maybe it's time to consider a Tesla for our next car. They are fully transparent and honest after all.

Very professional folks and easy to set an appointment

Very professional folks and easy to set an appointment

I just bought GLE53 at Mercedes-Benz Stevens Creek. Got helped by Jugbhir Singh. He has been really helpful and one of the best sales consultant I have come across at Mercedes-Benz. Jugbhir made sure I had the very best buying experience and that was actually the first time I enjoyed buying a car. He also took time to setup and gave me tutorial of the car’s MBUX system before I left the lot. He deserves to get more customer facing role as he definitely knows the skills to win customers.

I just bought GLE53 at Mercedes-Benz Stevens Creek. Got helped by Jugbhir Singh. He has been really helpful and one of the best sales consultant I have come across at Mercedes-Benz. Jugbhir made sure I had the very best buying experience and that was actually the first time I enjoyed buying a car. He also took time to setup and gave me tutorial of the car’s MBUX system before I left the lot. He deserves to get more customer facing role as he definitely knows the skills to win customers.

The quality of maintenances and repairs of my car are good, but the costs are high. The service manager is knowledgable about the issues.

Call me and said , it?s fixed.. can you pay over the phone ? The car broke down on the freeway ! Had to call for a ride home !!! Never was fixed !!

Excellent, friendly service. Charlie Fish was very helpful and easy to work with.

Thank you very much for all services at Mercedes Benz of Stevens Creek. Special thank s to ETHAN KURTZ.. He is very friendly, helpful and excellent at service department. I would like to recommend everyone to meet him whenever your car needs service at Mercedes Benz of Stevens Creek.

Over all everyone was professional the service to way to long then normally buying a vehicle the seller seemed to get lost most of the time and the and the guy in finance made me second guess myself on purchasing a vehicle as soon everything was already approved and he showed me my monthly payments as soon as I said no to all the extra stuff on the vehicle his attitude changed he was rude and checked my credit again and changed my monthly payments after everything already went through the first time after that I will never purchase a vehicle at this location again how make was Amal he definitely needs more customer service and not be so pushy on purchasing additional coverages on vehicle I bought a few vehicles before and this was the first time I had that had experience.

Charlie Fish, is a true professional. Charlie has been my service representative for over 10 years. He is a big reason why I am part of the MB family. I know I am good hands whenever I come see him. He's simply the best!

Great dealership with awesome customer service! Mr. Slava Aprelenko is the best sales person we have ever worked with. He is very knowledgeable, courteous and respectful. Buying our new Mercedes was actually a very pleasant experience.

They are professional, and they always give high quality service to customer

Nate Jones is the most thorough service advisor! My experience at Mercedes Benz of Stevens Creek is always a pleasure and accommodating. Nate works with you and communication is a breeze. Thank you!!

As usual, Steve Kirksey was a joy to work with. He provides outstanding service.

My representative did an excellent job in making sure service was done on time and notified me when car was completed

Excellent people, excellent services ......................

We are high risk for Covaid and Service Advisor Nate Jones was VERY considerate in mitigating our risk for a mandatory air bag recall service. Nate has been our service advisor for years and I highly recommend him. Please be sure your Service Manager gets to see this review. Thanks!

Thank you to Mushtaba fr the seamless and awesome buying experience !

Everyone was super attentive, but........the message of service on my dashboard was not reset, and obviously, I had to wait. I was late back to work because I was on my lunch hour. I was not happy.

Excellent service, friendly and great communication

Great service..take very good care of you!!

I was well received my Ethan. All my concerns about the car are addressed.

very good service, very good service, very good service.

I was able to get my car serviced in a single day. The rental department was awesome! I also had a great team taking care of my vehicle. I appreciate it!

My car came in for an air bag recall and I had some other minor upkeep done. Susan, assistant service manager, was my service rep and she did an excellent job explaining what my car needed plus some other options that would benefit my car. I had called and was told my car would take four hours. I had to wait for it and was surprised when it was finished in much less time. In over 60 years of owning many different makes of cars, this was by far the best service experience I have ever had. I’ll be back again.

Very positive experience, the team is professional, polite, friendly and knowledgeable

Excellent environment and service and a very convenience location.

The admission of my car for service at Stevens Creek location was TERRIBLE! I had an appointment at 9:20am (Oct 24, 2020), arrived there about 9:10am, there were 2-3 service advisors available, and I was completely ignored. 5 cars after mine were taken cared of, and nobody approached to my car. Finally a guy (supervisor?) came to me and said that he had noticed me standing there for a while (~20 mins), and asked me if I had been serviced. Then he sent somebody and take care of car for service. It has been a mystery to me why those advisors DID NOT DO the first come first service. I lined the queue, and had an appointment! A very BAD Experience!

Seamless service experience. I used night owl drop off. My service advisor called me to confirm what I needed. The work was done to my extreme satisfaction and they washed my car. Thanks Giselle !

Wonderful service department and very clean and safe environment

Bought my car in July and received paperwork from DMV that my car wasn't registered and when I reach to Mercedes San Jose they contacted me right away and asked me to send pictures of my vehicle, it been a month now and still nothing. I have to take time off work to go to DMV to resolve the problem that I paid fees for them to do and they didn't. Make sure before you leave that all paperwork is done correctly.

Jay is my rep and he always handles everything properly w my car. It’s wonderful to have something personal to call for our cars.

Waited a very long time after paper work was signed to talk with a ?determined to sell extra warranties ? sales person. Original sales guy was good but should have prepared us for the hours long sales pitch. Fatigue and felt pressured to get out. I never sign contract without researching first. But was told that was the only time I had to decide.

We had a 2004 Chrysler Sebring convertible with under 74,000 miles. Didn't need 3 vehicles so we put it up for sale. Only bona fide offer came from the Mercedes dealer on Stevens Creek Blvd in San Jose. So we "shopped " it to them. John Anthony is a great person to work with.

Very professional and friendly sales in this dealership Great experience

I never even had to get of my car. It was 5 minutes once they checked the sunroof

John Stansberry is a terrific service advisor and we really appreciate working with him.

The appointment process was easy and my service advisor was able to schedule my appointment in a timely manner. The vehicle was picked up by an employee of the dealership. He was professional. My service advisor was knowledgeable, helped get thee correct service for the vehicle.

Amazing service, from start to finish and never pushy

Susan Sulimani is exceptional. She goes above and beyond to make sure the customer is taken care of. The only reason 4?s were rated was because of the service management. They were rude and demeaning, not only to the customer, but also fellow employees.

By far, the worst car buying experience EVER!!!! We live in Michigan & bought the car from California because there was nothing like it available here in Michigan. 6 weeks after giving the dealership the down payment on the car, we have a car that's sitting in our garage with no paperwork to even register the car & when you call or email anyone, no one gets back to you in a timely manner!!!! I had more luck getting information about what's going on from MB Financial then with anyone at this dealership!!!! We just want this nightmare to be over with!!! We've talked to so many people at this dealership when someone actually answers the phone, but keep getting the run around because no one can give us a straight answer as to what is going on with our paperwork!!!! Never again will we buy a vehicle that we do not go to the dealership directly!!!!

The service was great. I always go to that dealer....

Very good service, thanks! Mr Troy Schalk

Very good service ?thanks, Mr Troy Schalk, you take care our cars for many years!

Got a new vehicle here, great all around experience, my 7th new Mercedes from this dealership.

I talked to the receptionist before I brought in my 2020 GLC for a 10k service. Was told that I should expect it to be around 370 for first time maintenance. When I got there the man quoted me $570 then when he finished he said it only cost $490. They also said there would be a complimentary car wash included. My car returned returned dirtier than I left it. They did the job in the time they said so thats good but was not happy about the price inflation and not getting the car washed when they said they would. 3/5 stars.

I had recall work done on my car recently. Prompt service with a smile :) Thankyou, Mercedes-Benz of Stevens Creek!